What We're Looking For
At HNTB, you can create a career that is meaningful to you while building communities that matter to all of us. For more than a century, we have been delivering solutions for some of the largest, most complex infrastructure projects across the country. With our historic growth, it is an exciting time to join our team of employee-owners.
This opportunity entails being responsible for championing client service at HNTB and being a resource for the line organization in building excellence among client service leaders and teams. The successful candidate will refine, develop, and continuously improve the tools and resources needed to drive consistency and improve the effectiveness of firm-wide client service leaders and teams. Collaborating with other national functions and line leaders, the National Client Service Director will promote a growth mindset that leads to new sales with HNTB clients.
What You'll Do:
Drives consistency and effectiveness of firmwide client service leaders (CSLs) and teams (CSTs), including supporting effective implementation of HNTB's Super Client Program
Establishes and maintains an online resource center to elevate firmwide best practices in client service and provide examples and templates
Develops tools and materials to support consistency in HNTB's approach to client service and client mapping, including refining and leveraging existing guidebooks and materials
Develops client service success measures and promotes their use within the line organization to assess CSL effectiveness
Leverages, existing CSL training materials and develops new approaches as needed to strengthen CSL skillsets and support the line organization in coordination with the HNTB Learning and Development team.
Strengthens and continuously improves internal processes and materials to align with HNTB's vocabulary and culture related to client service and growth in coordination with HNTB's National Sales Organization (NSO)
Guides and supports the strategic planning process in partnership with division leadership, and drives consistency in the firm's approach to client strategic plans
What You'll Need:
What You'll Bring:
Collaborative: Carefully considers who needs to be involved in a situational analysis, effective decision making, implementation planning, and reassessments for the purposes of getting the best outcomes and development of the people.
Open: Flexible, adapts and seeks input, new ideas and learning. Develops creative, imaginative solutions.
Listens Well: Seeks to understand others through open dialogue, is susceptible to others input and suggestions, and is patient.
Trusted: Honest, ethical, candid and fair. Acts at all times with integrity and explicitly avoids deception, duplicity or degrading behavior.
Success-oriented: Persistent, willing to give extra effort and initiative. Understands what drives success, uncovering what is important to success in any situation. Does not confuse activity with results.
What We Prefer:
Additional Information
Click here for benefits information: HNTB Total Rewards
Click here to learn more about EOE including disability and vet
Visa sponsorship is not available for this position.
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The approximate pay range for New York City and Westchester County, NY is $200,265.67 - $333,234.26. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual's qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state.
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The approximate pay range for California is $183,576.85 - $333,234.26. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual's qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state.
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The approximate pay range for Washington is $166,888.05 - $306,575.52. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual's qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state.
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NOTICE TO THIRD-PARTY AGENCIES:
HNTB does not accept unsolicited resumes from recruiters or agencies. Any staffing/employment agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of HNTB. HNTB will have the right to hire that applicant at its discretion and without any fee owed to the submitting staffing/employment agency, person or entity. Staffing/employment agencies who have fee agreements with HNTB must submit applicants to the designated HNTB recruiter to be eligible for placement fees.
Job Type: Regular
Full/Part Time: Full time
Job Category: Administration Group
ReqID: R-14898
