Overview
To provide operational support to the business unit. To support the performance of studies, analyses, and evaluation of processes, products, or services. To contribute to projects and initiatives.
Responsibilities
Provides operational support that directly affects the business unit functions
Completes and/or monitors internal processes and performs quality control to ensure adherence to regulations, Navy Federal policies, and industry practices
Identifies, research, and documents operational correlations and may administer operational workflow and functions
Detects errors and initiates or arranges for corrective action; follows through with cognizant parties to ensure resolution
Assists management or analysts with developing and recommending enhancements to improve operational processes and procedures
Assists in the development of user requirements; may test new/enhanced systems and assist in training staff
Acts as the business unit point-of-contact for cross-organization matters; resolves/oversees resolution of customer issues
Develops and applies a sound understanding of the business unit's functions and their relationship to those of other business units
Serves as a backup to other staff members during peak business volume
Assists management and/or analysts in compiling, reviewing, and preparing data to be used in the analysis of operations, services, and products
Researches, gathers, and synthesizes data; presents conclusions and recommendations to management
Prepares summaries, analyses, reports, charts, graphs, instructions, memoranda, and manuals/reference materials for benchmarking purposes or for inclusion in required and ad hoc reports
Reviews studies, reports, and surveys and provides summaries to department leadership
Supports projects and initiatives within the business unit and/or across the organization
Participates in the planning, development, implementation, and maintenance of new and existing programs, campaigns, and special offers
Administers project plans, coordinates the collection of input from functional areas, and assists in the execution of related activities
Research audit findings, prepares response, and forwards to management
Participates in the review of Navy Federal Instructions, policy/procedural documents, and study/survey responses
Maintains knowledge of corporate business plans, marketing efforts, and operational/business requirements
Works autonomously within established procedures and practices
Uses discretion to modify work practices and processes to achieve results and/or improve efficiency
Analyzes facts and general principles to develop alternative courses of action based upon precedent/policy
Develops and presents alternatives and recommendations which have impact and/or complexity
Leads portions of projects or projects that are routine within the business unit or function
Coordinates reporting input from various sources and creates, maintains, and delivers reports, queries, and data to analysts and/or management
Participates in the implementation of changes and may coordinate or deliver training on new processes
Acts as a resource to others regarding business unit's functions and resolves or arranges for resolution of operational issues, inquiries, and complaints
Performs other related duties as assigned
Qualifications
Demonstrated work experience that provided knowledge and understanding of the processes, procedures, systems, policies, and activities of the business unit
Ability to multitask, work independently, and exercise initiative and judgment
Ability to work effectively with diverse internal and external contacts
Familiarity with training techniques and practices
Proficient using, interpreting, and explaining regulations, instructions, policies, and procedures and presenting findings and conclusions clearly and concisely
Ability to represent the business unit in task groups and planning meetings
Strong research, planning, organization, and problem-solving skills
Effective written, verbal, and interpersonal skills
Desired Qualification(s)
Knowledge of, and experience with, credit union or retail banking operations
Knowledge of Navy Federal Credit Union, its organization, operations, policies, procedures, products, and services
Education above the high school level with course concentration in business or related field
Hours: Monday - Friday, 8:00AM - 4:30PM
Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526
About Us
You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:
- Military Times 2022 Best for Vets Employers
- WayUp Top 100 Internship Programs
- ForbesR 2022 The Best Employers for New Grads
- Fortune Best Workplaces for Women
- Fortune 100 Best Companies to Work ForR
- ComputerworldR Best Places to Work in IT
- Ripplematch Campus Forward Award - Excellence in Early Career Hiring
- Fortune Best Place to Work for Financial and Insurance Services
Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
REQNUMBER: 16791
