Position Description
The Technical Business Consultant II will support the Affordable Care Act program and develop solutions to enhance the existing eligibility support processes,identifysystem efficiencies, and develop new solutions to further advance program goals. If you are self-motivated and like to solve complex and challenging problems, we invite you to bring your expertise and join our team.
Serco works with the Center for Medicare and Medicaid Services (CMS) as a prime contractor for their Affordable Care Act contract which supports the eligibility for consumers purchasing health insurance through the Federal Health Insurance Exchanges. Our team interacts with all the federal marketplace stakeholders to ensure Serco is fully integrated in a business and technical capacity.
As a Technical Business Consultant II, you will be part of a 4-5-member team that works closely with the customer and other Serco teams to deliver innovative solutions. The team has been recognized by The Center for Consumer Information and Insurance Oversight and the industry for its outstanding contributions to the contract and program.
Full-time remote work is currently in effect due to the pandemic. When it is safe to return to work, this role will primarily be located in Serco's Herndon, VA office with option for part-time telework/fulltime remote.
In this role, you will:
Write business and technical requirements.
Analyze existing information system capabilities and limitations and develop recommendations on how to improve the processes.
Build relationships with client Subject Matter Experts to understand their needs and create the best solutions to their problems.
Apply common best practices to bridge the gap between the technical and the business teams to better assess processes, elicit requirements, and implement solutions.
Provide advanced analytical support to operational team.
Write and run queries, analyze data, and present findings/recommendations to business stakeholders.
Create use cases/user stories for new systems/software or enhancements
Manage multiple projects and priorities, tasks and coordinate various channels of communication at the same time
Review external stakeholders' system changes and identify/ provide technical guidance related to the business impacts on Serco systems
Occasionally Review functional testing results with business/ product owners.
Qualifications
To be successful in this role, you will have:
Bachelor's Degree in Business, Information Technology, Computer Science, Data Analytics, Engineering or related technical or functionaldiscipline or equivalent experience
5+ years overall relevant work experience and 3+ years of experience in Business Analysis
2+ years of experience with SQL and relational database concepts
Excellent customer service skills.
Strong problem solving and critical thinking skills.
Good understanding of Agile methodologies
Highly proficient using Microsoft Office Suite (MS Word, Excel, and PowerPoint), MS Teams, MS SharePoint
Excellent written and oral communication skills.
Additional desired experience and skills:
3+ years preferred in healthcare industry
Federal government consulting and/or contracting experience preferred
Some understanding of various other technologies such as Power BI.
If you are interested in supporting the eligibility verification process of millions of people who are seeking to get health insurance through the Marketplace- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).
To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .
If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .
COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).
Click here to apply now (https://careers-sercona.icims.com/jobs/53306/technical-business-consultant-ii/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)
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ID 53306
Recruiting Location : Location US-VA-Herndon
Category Business Systems/Analysis
Position Type Full-Time
Security Clearance None
Telework Yes - May Consider Full Time Teleworking for this position
