We believe in the power and joy of learning
At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
Our culture values diversity, engagement, and discovery
Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .
What you'll do here:
We are currently seeking an Operational Support Specialist to join our team! In this position you will be responsible for supporting our Post-Completions, Finance, and Registrations teams in their daily activities, as well as our Student Operations Specialists as back up and on projects with management in collaboration processes between internal teams. As an Operational Support Specialist, you will be responsible for the operational tasks of answering student inquiries surrounding the various roles you will be supporting, process academic completions and distribute exam vouchers, certify finance plans, and process enrollments. You may also help with data collection as well as various projects regarding operational duties. As an Operations Support Specialists you will be expected to have a mastery of reporting and collecting data, as well have a high capacity for extraneous data entry. This role is flexible to change, and each day may look different depending on the needs of the department.
Process Voucher Requests and Fulfillments
Support the process of completions for completed advanced career training courses
Support basic functions of Registrar and Finance teams.
Support various departments in responding to student inquiries
Track and monitor student data per direction of management.
Assist with additional duties as assigned by the Student Operations Manager.
Skills You Will Need Here:
Associates Degree and/or 2+ years of customer service
Experience working with customers by phone and email
Open minded and adaptable to different responsibilities, which may change daily.
Ability to communicate ideas and expectations clearly and concisely.
Work comfortably with people with a diverse set of backgrounds.
Strong communication skills including effective verbal and written communication skills.
Results oriented and competitive drive required.
Proven understanding of technical and procedural aspects and functions.
Exhibit persistence and positive attitudes in establishing and encouraging a learning environment.
Outstanding time management and organizational skills
Ability to always maintain confidentiality.
Excel experience for tracking and maintaining data.
Ed2go, part of Cengage Group, has empowered millions of learners looking to improve their skills, get employed, and build a career. With over 2,000 academic partners, a growing roster of corporate customers, and an expanding direct-to-consumer channel, we are looking to significantly accelerate our business to address the global skills gap. Ed2go provides a catalog of more than 1,000 online courses across a wide variety of topics and industries to Continuing Education Departments within US Colleges and Universities. These non-credit offerings enable academic partners to upskill their community, enabling people to return to employment, make career transitions, and increase their earning power!
Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.
Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.
About Cengage Group
Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
