GENERAL SUMMARY
The Quality Improvement Specialist acts as a change agent to lead, facilitate and support the improvement of clinical and service quality, patient safety and compliance with regulatory standards for the hospital and medical staff. Includes consultation, development of performance measures, education, root cause analysis, data collection and analysis including the use of statistical process control charts and other quality improvement tools. Reports to department leadership.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Acts as performance consultant to individuals, groups or the organization.
Effectively manages assigned projects.
Serves as a resource to staff regarding specific skill demonstration, promotion of knowledge and communication.
Performs other duties as assigned.
LICENSES AND/OR CERTIFICATIONS
None Required
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
Bachelor's degree in healthcare, engineering or related field with 2-5 years prior experience in hospital quality management, patient safety, and regulatory standards activities; or any combination of education and experience, which would provide an equivalent background.
Clear evidence of formal training or job application of quality improvement techniques; Six Sigma Green Belt or higher, Lean training, or equivalent preferred.
Basic knowledge of concepts, practices and procedures related to quality and process improvement functions.
Demonstrates basic understanding of quality tools and methodologies.
Demonstrates previous project management experience.
Ability to manage by influence in a consultative role.
Working knowledge of basic business software such as Excel, PowerPoint and Word.
Working knowledge of statistical analysis software such as Minitab preferred.
Strong facilitation skills.
High level of organizational skills to manage projects, timetables and implementations.
Excellent interpersonal and written communication skills necessary.
Ability to work independently and communicate effectively with little or no supervision.
WORKING CONDITIONS
Normal office environment with little exposure to excessive noise, dust, temperature and the like.
PHYSICAL REQUIREMENTS
Click here to view physical requirements. (https://www.chkd.org/uploadedFiles/Documents/Employees/Category%20A%20Jobs.pdf)
