Overview
The Store Supervisor ensures the shop meets customer service, inventory management, and paperwork meets expectations while supervising store personnel.
Responsibilities
Provide quality customer service to include but not limited to the following:
Attention to detail
Meet and greet customers
Review supplied requisition forms to ensure they are properly completed (Signatures, timestamps, part numbers, descriptions and quantities)
Answer questions regarding availability of parts
Ask appropriate questions to ensure correct parts are researched and provided
If necessary, inspect equipment in the shop to assist in parts research
Research parts for procurement utilizing vendor/manufacturer websites, publications, equipment manuals, microfiche, etc... to ascertain the necessary parts to procure
Answer all messages (phone/email) in a timely fashion
Contact appropriate vendors for pricing and to place orders
Inform customers when requested parts are available
Contact Counter/Driver personnel to perform emergency parts pick ups, as required
Provide past sales research as requested, utilizing the inventory system
Check parts availability at all MANCON locations utilizing the inventory system
Contact other MANCON locations to request transfers of parts or obtain parts information.
Review the Product Group Catalog as required to ensure requested items are approved for purchase
Review, familiarize with and adhere to Product Group Catalog
Review, familiarize with and adhere to Policy and Procedures Manual
Review, familiarize with and adhere to MANCON's SOPs, Supervisor Manual, and Safety Manual
Produce and review required reports
Ensure timely completion of all items on the supervisor's checklist.
Generate, distribute, copy and file all invoices for material issued to VDOT.
Produce the daily Ticket Summary report and attach copies of all invoices and submit to VDOT
Generate the Flat File Fix report. Review and correct identified errors in the inventory system
Generate and review the SLA Failure Item Detail Report. Review all items that failed to determine if changes to stocking levels are required, based on the past 12 months of sales history
Generate, review and correct items identified on the PT/OP Bin check report
Produce and process the Reorder report
Generate, review and correct the No Min/Max report
Generate, review the Inactive Item Report. Take action on items as appropriate.
Pull and provide copies of Vendor Invoices as requested to meet VDOT's Quarterly Compliance review
Produce and provide backup for all Credit Card purchases to corporate
Data Entry requirements
Ensure that all completed customer requisitions are properly invoiced in the inventory system
Ensure that all vendor receiving documents are properly entered in the inventory system
Ensure that all inventory transfer requests are properly entered in the inventory system
Generate new item numbers in the inventory system following published guidelines
Inventory Management requirements
Perform and report weekly inventory cycle counts
Perform system research on all cycle count discrepancies
Monitor and review inventory Bin assignments to ensure accuracy
Review items sales history to ensure proper Stock Sources are set
Meet with VDOT representatives to discuss future requirements in regards to stocking levels
Process Transfer requests from other MANCON locations
Perform Wall to Wall inventory at site, when notified, following established procedures
Other Requirements
Follow established guidelines for vehicle and equipment maintenance
Provide 24 hour support at the VDOT location during emergencies
Travel to locations to pick up parts
Train forklift operators
Assist with inventory research projects as requested
Participate in the SCM continuing training program
Supervise assigned store personnel.
Qualifications
1 year computer experience
5 years auto or heavy duty truck parts experience
1 year inventory experience
1 year customer service experience
24-hour availability
Valid driver's license with 2 years driving experience
Obtain and maintain forklift trainer certificate
Obtain and maintain P1 or P2 ASE Certification
Preferred Qualifications
Delivery Driver experience
Supervisory experience
Current COVID-19 vaccine
Physical Requirements
Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Essential Requirements
Driving, Lifting, Reaching, Sitting, Standing, Stooping, Walking
Physical Requirements Other
Work is mostly performed in storerooms and warehouses which may have uncontrolled temperatures and dirt/dust/damp conditions. Work is also performed in vehicles traveling to sites.
ID2022-5023
Job LocationUS-VA-Bassett
Company : Name LinkedVDOT Martinsville
Work Day Monday - Friday, Other
Work day - Other Weekend hours may be required
Work Shift 1 First shift
Shift - Other Evening/Night hours may be required
Type Full-Time
Background Check Other, VDOT Background Check
Skills/Competency Check ASE Certification, Driver's License, Forklift Trainer License
