Xylem |zlm|
1) The tissue in plants that brings water upward from the roots;
2) a leading global water technology company.
Xylem, a leading global water technology company dedicated to solving the world's most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world's water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.
If you are excited and passionate about helping us #letssolvewater, we want to hear from you!
The Role: Xylem seeks to hire a Technical Customer Service Representative to work at our Pewaukee, WI location . This person will support provide order handling, pricing, and customer support to domestic and international customers. Qualified candidates must demonstrate attention to detail, customer focused, agile and collaborative.
Essential Duties/Principal Responsibilities:
Receives and reviews customers' requests for quotes for both domestic and international sources
Responsible for establishing current sell price
Receives and reviews customers' orders for accuracy (domestic and international)
Enters customers' orders, creates and maintains customer files
Reviews existing costs and obtains current costing
Verifies/identifies parts against original pump specifications
Maintains accurate records of all costs and sell prices
Prepares shipping documentation for both domestic and international orders
Prepares and distributes customer invoicing
Plans and coordinates with manufacturing and purchasing departments to ensure best delivery to meet customer requirements
Keeps customers updated with shipping status of orders
Collaborates with engineering and purchasing
Participation in Xylem Watermark volunteer activities
Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:
High School Diploma or equivalent
Candidates will have at least two years of customer service, parts/inventory, inside sales or pricing in the manufacturing industry
Working knowledge of order processing, basic knowledge of products, customers, pricing and logistics. Export experience is desirable.
Demonstrated customer advocacy skills
Ability to self-motivate and work independently
Comfortable in a fast paced environment welcoming change and growth
Proficiency in Microsoft Office. Experience working with ERP systems.
A strong commitment to working with a team, providing excellent customer service, and maintaining professionalism is required
Ability to process transactions (orders, invoicing, shipping, etc.) with proficiency, accuracy and attention to detail
Ability to handle multiple tasks simultaneously and prioritize accordingly
Excellent verbal/written communication skills
We Offer You More Than Just -A Job-
Professional Development - To advance the capabilities of our people, we offer a wide variety of experiences to support our employees' professional growth and continuous learning.
Total Rewards - We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.
Watermark - Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
Employee Networks - Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women's, LGBT+ and Allies, Veteran's, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, Working Parents Networks and Non-Native English Speakers and Allies.
Physical Demands/Work Environment:
(The physical demands and work environment described here are representative of those an employee encounters and must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Light lifting 10-15 lbs., office environment.
Regularly required to sit or stand, reach, bend, and move about the facility.
Office: Administrative-computer and telephone usage. Operation of basic office equipment and telephone usage.
Xylem is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
