Overview
MANCON will be supporting Batelle Energy Alliance (BAE) by managing and providing their fleet repair parts, shop supplies, and other fleet related materials.
Responsibilities
Provide quality customer service to include but not limited to the following:
Attention to detail
Meet and greet customers
Review supplied requisition forms to ensure they are properly completed (Signatures, timestamps, part numbers, descriptions, and quantities)
Answer questions regarding availability of parts
Ask appropriate questions to ensure correct parts are researched and provided
If necessary, inspect equipment in the shop to assist in parts research
Research parts for procurement utilizing vendor/manufacturer websites, publications, equipment manuals, microfiche, etc to ascertain the necessary parts to procure
Answer all messages (phone/email) in a timely fashion
Contact appropriate vendors for pricing and to place orders
Inform customers when requested parts are available
Contact driver personnel to perform parts pickups, as required
Provide past sales research as requested, utilizing the inventory system
Check parts availability at all MANCON locations utilizing the inventory system
Contact other MANCON locations to request transfers of parts or obtain parts information.
Review, familiarize with and adhere to MANCON's SOPs, Supervisor Manual, and Safety Manual
Produce and review required reports
Ensure timely completion of all items on the supervisor's checklist.
Generate, distribute, copy, and file all invoices for material issued to the customer.
Produce the daily Ticket Summary report and attach copies of all invoices and submit to the customer
Generate the Flat File Fix report. Review and correct identified errors in the inventory system
Generate and review the SLA Failure Item Detail Report. Review all items that failed to determine if changes to stocking levels are required, based on the past 12 months of sales history
Generate, review and correct items identified on the PT/OP Bin check report
Produce and process the Reorder report
Generate, review and correct the No Min/Max report
Generate, review the Inactive Item Report. Take action on items as appropriate.
Produce and provide backup for all credit card purchases to Corporate
Data Entry requirements
Ensure that all completed customer requisitions are properly invoiced in the inventory system
Ensure that all vendor receiving documents are properly entered in the inventory system
Ensure that all inventory transfer requests are properly entered in the inventory system
Generate new item numbers in the inventory system following published guidelines
Inventory Management requirements
Perform and report weekly inventory cycle counts
Perform system research on all cycle count discrepancies
Monitor and review inventory Bin assignments to ensure accuracy
Review items sales history to ensure proper Stock Sources are set
Meet with customer representatives to discuss future requirements regarding stocking levels
Process Transfer requests from other MANCON locations
Perform Wall to Wall inventory at site, when notified, following established procedures
Other Requirements
Follow established guidelines for vehicle and equipment maintenance
Provide 24-hour support at the customer location during emergencies
Assist with inventory research projects as requested
Participate in the SCM continuing training program
Qualifications
1 year computer experience
3 years auto or heavy-duty truck parts experience
1 year inventory experience
1 year customer service experience
24-hour availability
Valid driver's license with 2 years driving experience
Obtain and maintain forklift certificate
Current COVID-19 vaccine
Physical Requirements
Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Essential Requirements
Driving, Lifting, Reaching, Sitting, Standing, Stooping, Walking
ID2022-5032
Job LocationUS-ID-Idaho Falls
Company : Name LinkedIdaho National Labs - Central Facilities Area
Work Day Other
Work day - Other Monday - Thursday
Work Shift 1 First shift
Shift - Other 6:45am - 5:15pm
Type Full-Time
Background Check Credit Check, Criminal Check, DMV Check, Other
Medical Requirements COVID-19 Vaccine
Skills/Competency Check Driver's License, Forklift License
