Overview
At Navy Federal Credit Union, the Commercial Credit Administration group comprises Business Lending Operations, Underwriting, Loan Participation, and Portfolio Management. These teams provide operational and risk management support for the $1B commercial loan portfolio. The Business Operations Analyst will work daily with the operations staff under general supervision and perform a variety of support functions related to loan operations.
Responsible for optimizing the performance of business operations by analyzing current and forecasting future performance. Conduct analyses and gather, organize and review data to support general business operations and planning activities and ensure processes are integrated and effective across the department. Conduct routine work assignments of limited scope and complexity under close supervision. Entry level professional with developing skill set and a basic understanding of procedures and analysis techniques.
Responsibilities
Assists with closing and loan servicing support for the institution's participation loan facilities
Process investor remittances, advances, renewals, and book new loans on the core system
Interacts daily with internal systems to initiate and receive wires
Manages the ongoing balances between loan system and agent bank
Research and resolves loan related issues which may include missing payments, interest rate changes and/or unprocessed draw requests or conversions
Ensures all lending transactions are booked and managed correctly ensuring compliance with all policies and procedures
Conduct analyses and reporting in support of general business operations and planning activities including budget development, equipment availability and other capabilities
Assess requirements for internal business processes, ensuring integration across teams and business units and compatibility with organizational strategic goals
Document business processes and workflows; identify inefficiencies or areas for improvement.
Analyze and evaluate business data to identify solutions to basic business problems; use quantitative analysis methodology to perform data, cost and benefit, and/or process measurement analysis
Analyze processes and workflows to understand value chain, input/output, to improve and/or automate business performance
Contribute to reports that show key performance indicators, identify areas of improvement into current operations, and display root cause analysis of problems and value chain, input/output, to improve and/or automate business performance
Qualifications
1 year of related banking work experience
College/university degree or 1-2 years of experience in business and operational strategy, planning and analysis
Familiarity with data querying, reporting, forecasting, analysis and operations research
Research, analytical, and problem solving skills
Skill in solving routine or standard administrative, operational and/or system problems and issues
Effective word processing and spreadsheet software skills
Bachelor's Degree in Business Administration, Finance or related field
Desired Qualification(s)
Hours: Monday - Friday, 8:00AM - 4:30PM
Location: 5510 Heritage Oaks Drive, Pensacola, FL 32526
About Us
You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:
- Military Times 2022 Best for Vets Employers
- WayUp Top 100 Internship Programs
- ForbesR 2022 The Best Employers for New Grads
- Fortune Best Workplaces for Women
- Fortune 100 Best Companies to Work ForR
- ComputerworldR Best Places to Work in IT
- Ripplematch Campus Forward Award - Excellence in Early Career Hiring
- Fortune Best Place to Work for Financial and Insurance Services
Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
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