We believe in the power and joy of learning
At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
Our culture values diversity, engagement, and discovery
Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .
Are you energized by the thought of involvement in every functional area of our organization by providing direct, day-to-day support to product teams within your subject area? In this role, you will provide a wide variety of services to Product Manager(s) to optimize the performance of the product management and development effort and, thereby, help achieve the group's business goals. In addition to supporting the Product Teams, you will apprentice on projects in several different areas including: Product Development, Product Management, Market Seeding, and Project Management throughout your time in this position.
What you'll do:
Administrative Tasks
Provide general administrative support. The Product Assistant will support the Product Team by performing basic administrative tasks, including tasks related to invoices, reviews, budget tracking, and product and customer database maintenance.
Prepare documents needed for meetings across the assigned product teams including status, team, strategy, and product launch meetings.
Monitor and address customer concerns to ensure timely error resolution.
Utilize and master internal systems to locate product users, verify and update product information, request materials for internal and external parties, and correct errors and upload correct content on customer-facing pages.
Market Analysis
Collect and analyze sales and activation data to be used by Product Managers in strategic decision-making.
Develop additional market understanding through web-based interviews with faculty and web-based student and faculty focus groups.
Marketing and Sales Support
Provide sales and marketing team members with priority information upon request.
Review product marketing pages for accuracy.
Product Development
Own research on instructor needs in advance of new editions and product updates by collecting participants, monitoring review responses, compensating reviewers, and summarizing results for the product team.
Support product management and content development driven benchmarking documentation efforts.
Skills You Will Need Here
Bachelor's Degree
Proficiency in computer applications such as word processing, spreadsheets, presentation tools, and databases
Strong comfort level with new and emerging technologies
A background in written and numerical accuracy
Strong orientation to detailed work and follow-through
Excellent time management and organizational skills
Work successfully and efficiently with a dynamic, collaborative team
Communicate in all mediums without hesitation
Preferred:
Shown desire to take initiative and follow a project through to conclusion autonomously
Creative and analytical problem-solving background with the ability to interpret data into impactful insights
Customer-facing or sales experience
Excellent networking skills
Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.
Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.
About Cengage Group
Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
