Customer Service Representative
Description
Customer Service Representative - Customer Care Center
Our team of Customer Service Representatives serves as the first point of contact for all Mississippi Power customers, handling telephone calls and assisting customers Monday - Friday 7am-7pm and providing 24/7 support for emergencies. Some weekends and holiday work could be required. Our team is the best in class at helping our customers during major storms. We value our customers and are looking for team members that will deliver solutions to meet our customers' specific energy needs. Our culture is built on Safety First, Unquestionable Trust, Superior Performance and Total Commitment.
If you are self-directed and hungry to learn new concepts and provide world-class customer service, then this role will suit you well. Our employees are trusted to be creative and innovative to achieve customer and operational excellence.
On a typical day, our representatives can have conversations with customers about starting, stopping, or transferring their service, discussing payment options, offering personalized energy-related products and services and report emergency situations. Simply put, people count on us. If you aren't 100% reliable and ready to give it your all, this isn't the job for you.
We're looking for candidates who are:
Naturally curious and take pride in resolving issues
Tech savvy
Kind and efficient
Excited to be a part of a team
Willing to make important decisions
Excellent at figuring out solutions to problems
Empathetic and resourceful
Self-aware and have the drive to take ownership of their career
Dependable to their core and have the tenacity to show up and work hard even when the going is tough
What you'll be responsible for:
Assisting customers with online customer care and other self-serve channels
Explaining billing issues and understanding common causes of high bills
Initiating connection, disconnection, and transferring of electric service while offering products and services that meet our customers' needs
Discussing rate / billing components and educating customers about their energy usage
Assisting customers with payment arrangements through our self-serve channels
Reporting outages and dangerous or hazardous situations
If you think you are tough enough - and kind enough - to deliver excellent customer service to customers with high expectations, apply now. We cannot promise it will be easy. We can promise it will be time well spent. You will gain skills and grow your career. We provide appropriate training, a supportive environment for learning and growth, top pay and benefits, and a culture that is built on the highest standards of customer service.
This position will require you to live within a commutable distance to the Customer Care Center located in Gulfport, Mississippi.
A pre-employment test is required for this position.
Mississippi Power a subsidiary of Southern Company, serves southeast Mississippi. We have a history of customer and community service, economic development leadership, environmental stewardship and employee involvement.
Southern Company (NYSE: SO) is a leading energy company serving 9 million customers through its subsidiaries as of Jan. 1, 2019. The company provides clean, safe, reliable and affordable energy through electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company serving wholesale customers across America, a leading distributed energy infrastructure company, a fiber optics network and telecommunications services . Southern Company brands are known for excellent customer service, high reliability and affordable prices below the national average. For more than a century, we have been building the future of energy and developing the full portfolio of energy resources, including carbon-free nuclear, advanced carbon capture technologies, natural gas, renewables, energy efficiency and storage technology. Through an industry-leading commitment to innovation and a low-carbon future, Southern Company and its subsidiaries develop the customized energy solutions our customers and communities require to drive growth and prosperity. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and govern our business to the benefit of our world. Our corporate culture and hiring practices have been recognized nationally by the U.S. Department of Defense, G.I. Jobs magazine, DiversityInc, Black Enterprise, Forbes and the Women's Choice Award. To learn more, visit www.southerncompany.com.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Field: Customer Service
Job Type: Standard
Primary Location: Mississippi-Coastal Area-Gulfport
Operating Company: Mississippi Power Company
Job Type: Standard
Travel (Up to...): No
Union Covered: No
Work Location(s):
MPC Operations Center (16006gulfport)
16006 Vick Road
Gulfport, 39503
Req ID: MPC2002231
