Driven BrandsTM, headquartered in Charlotte, NC, is the parent company of some of North America's leading automotive aftermarket brands including Take 5 Oil Change, Meineke Car Care Centers, Automotive Training Institute, Maaco, CARSTAR, ABRA, Uniban, Car Wash US, FIX Automotive, 1-800-Radiator & A/C and PH Vitres d'Autos. Driven Driven Brands has more than 4,000 centers across 15 countries, and combined, all businesses generate approximately $3.8 billion in system-wide sales and service over 50 million vehicles annually.
Driven Brands is the quintessential growth company, more than tripling its revenues, brands, employees, and profits over the past six years. The primary focuses of the company are growing its franchisee's profitability, all brands' unit count and creating opportunities for its employees, franchisees, and investors. Our culture of meritocracy inspires high performance and innovation among our employees. We enable our employees and franchisees to go further, faster- generating growth for our franchisees' businesses and our employees' careers. For more information, visit drivenbrands.com.
As a Call Center Representative, you must have the ability to handle a high volume of customer calls (inbound and
outbound) with the primary focus of scheduling appointments against insurance claims. The position requires excellent
communication and telephone etiquette. People who excel in this role, balance customer service with persuasive
communication techniques to capture appointments.
facility.
Conduct Customer Satisfaction Surveys to better improve shop performance.
Answer inbound calls as be able to assist or transfer customers accordingly.
While the Call Center Representative is not a licensed agent, or collision repair expert, he/she can provide
information on what to expect during their repair experience.
customer service procedures.Support and provide superior customer service via phones and e-mails as a receiver and caller.
Use questioning and listening skills that support effective telephone communication.Understand the impact of attitude in handling calls professionally.
Use the most appropriate way to communicate with different behavior types on the telephone.
Attention to detail when documenting conversations. Strong typing and computer skills a must.
Follows established operating procedures and adapts quickly to new ways of working.
Work Experience Requirements:
2-3 years of experience working in a customer service role, preferably in the auto insurance industry.
Training is provided.
Education Requirements:
High school education required.
Prefer some college or working toward a degree.
#LI-KD1 IND1
Requisition ID: 2022-22780
External Company URL: https://www.drivenbrands.com/
Street: 4401 Park Rd
Line of Business: Automotive Training Institute, Inc.
