Primary Objective of PositionAuthorization of all requests from customers, entering/adjusting shortage credits, respond to billing issues, and scanning in shipments.Major Areas of ResponsibilityGenerate authorizations using MBS computer applications for customer requests from phone, email, fax or mailed in requests.Enter shortage credits and other billing adjustments.Maintain department email boxAdditional duties as assigned.Minor Areas of Responsibility Investigate and record excess savings and other discrepancies resulting from shipment check-in.Respond to customer inquiries concerning shipment status, proper invoicing and requests for supplies.Maintain Customer Notes database to insure accurate processing of customer contracts.Maintain specific special accounts.QualificationsMust demonstrate good customer service skills.Must have good verbal communication skills on the telephone.Must be detail oriented, proficient and accurate with data entry skills, alpha and numeric.Ability to work with other departments and with minimal supervision.Previous experience with computer applications used in MBS receiving or order processing function is desired.Equal Opportunity Employer Veterans / Disabled
