The Memory Care Advisor or Sales and Marketing Director is responsible for building and maintaining Assisted Living occupancy through the implementation of a facility marketing plan and application of sales techniques.
Regularly and customarily spends majority of their time engaged in growing move-ins Maintains a thorough knowledge of the buildings products and services, resident care related capabilities and physician relations. Effectively uses customer relationship management (CRM) systems and tools to manage referral source sales Develops relationships with a growing base of referral sources, leading to a consistent flow of quality referrals to the building Effectively uses IMPACT sales process to build relationships with inquiries resulting in commitment to move-in
Move-in Process Responsibilities
Application for move-in is completed prior to move-in along with tracking to screen residents for financial appropriateness
Market Planning and Analysis
Develops and executes an annual sales and marketing plan and manages available resources to meet building objectives, within budget
Promotion/PR/Advertising Responsibilities
Maintains a media contact list. Writes and submits press releases with photos to local media monthly as outlined in sales and marketing plan Maintains current data base and develops monthly topical communications to inquiry leads Works with Corporate Marketing Communications Manager and Manager of Market Development in the development of print advertisement, brochures and media campaigns
Customer Satisfaction
Models customer service principals throughout the building and promotes appreciation of our customers' needs with every employee
Evaluated on:
Total revenue at/above budget Total occupancy at/above budget Sales calls met/exceeded goal Conversion ratios met/exceeded goal Completes and submits required sales and marketing reports
Education: College degree preferred Skills: Familiarity with long-term care and/or health care services preferred Experience: Sales experience, particularly in health care services, products, or pharmaceuticals preferred
The above list of accountabilities is intended to describe the general nature and level of work performed by the incumbent; it should not be considered exhaustive.
ProMedica is a mission-based, not-for-profit integrated healthcare organizational headquartered in Toledo, Ohio. For more information, please visit www.promedica.org/about-promedica
Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact employment@promedica.org
Equal Opportunity Employer/Drug-Free Workplace
Requisition ID: 87260
