We believe in the power and joy of learning At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Our culture values diversity, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/. What you'll do: Reporting to the Sr. Director, HR Operations, the HR Operations Specialist is responsible for providing a range of services in support of the Human Resources (HR) Operations function. Working closely with employees, managers, the HR team and external contacts, this role provides exceptional customer service, efficient handling of requests, and subject matter expertise. Serves as a first contact for HR-related needs by responding to incoming Workday cases, emails, and telephone calls. This role provides comprehensive transactional support and coordination associated with onboarding, orientation, internal mobility, relocation, immigration, offboarding, and more while working independently and as part of a team, and escalating issues when necessary. + Support employee lifecycle processes including onboarding, job changes, compensation actions, relocation, position management, offboarding, and more. + Initiate and monitor a wide variety of transaction workflows in the Human Resources Information System (HRIS), currently Workday, strengthening data quality and timely processing of actions. + Provide accurate, prompt, and consistent assistance to employees, Human Resources (HR) team members, and manager populations on an array of HR-related needs, utilizing call and Workday case management processes/technologies to improve the employee experience within defined service level agreements (SLA's). + Escalate or transition requests to proper channels, ensuring a 'warm' handoff and exceptional customer service. + Provide guidance to employees, HR team members, and business managers on a wide variety of HR processes, programs, policies, and tools. + Follow internal practices to ensure employee data privacy and compliance with all state, federal and regional labor laws, and regulations. + Share feedback and insights regarding recurring challenges and identify opportunities to continuously improve processes and service levels; share those ideas with the HR Services team and leadership. + Participate on project teams to develop solutions and improve effectiveness and efficiency of HR processes, policies, and programs. + Interact with internal contacts including Payroll, Benefits, Talent Acquisition, HR, Compensation, Finance, and IT. Also interact with a broad array of external contacts such as government agencies, former employees, and job applicants. + Create, maintain, and schedule Workday reports. + Participate in HR system User Acceptance Testing and document results. + Prepare severance documents and initiate payments. + Gather information and respond to unemployment claims. + Submit data/reports to various government agencies and internal audit teams. + Submit service tickets to IT team. + Code and process invoices. Skills You Will Need Here: + High School diploma and minimum two years full-time Human Resources employment. Or equivalent combination of HR education and experience. + Broad knowledge of Human Resources-related laws, regulations, and policy as well as experience with innovative human resources-related programs and initiatives. + Experience interacting with and maintaining confidential information. + Experience using business/software tools and Human Resources Information Systems (HRIS). Intermediate proficiency in Excel including pivot tables and VLOOKUP skills. + Strong analytical and problem-solving skills. + Solid verbal and written communication skills, including grammar, punctuation, and spelling. + Strong customer focus and results orientation. + Good organization, detail orientation and overall time management skills. + Demonstrated competency for handling multiple competing tasks and deadlines. + Good judgment with the ability to work independently and as part of a cohesive, respectful team. + Willingness to freely share information, knowledge and provide support. + Effective, tactful, and thoughtful communication both one-on-one and in a group setting. Preferred + Bachelor's degree in human resources or Human Resources certification. + Experience using Workday HRIS. + SharePoint experience. Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links. Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917. If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response. About Cengage Group Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
