Company Detail

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

Berkshire Hathaway HomeServices PenFed Realty (PenFed Realty), a wholly owned subsidiary of PenFed Credit Union (PenFed), is hiring a (Hybrid) Marketing Manager at our Alexandria, Virginia location. The primary purpose of this job is to manage the company's external and agent-facing communication initiatives, including all product/service launches, change communication, and ongoing marketing and promotional campaigns to drive the adoption of products, services, and behaviors in support of the company's goals.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

Editorial

• Functions as the company's head writer and editor, which includes management of the production, execution, and delivery of content for agent-facing and externally facing communications channels, including company newsletters, press releases/media announcements, corporate websites, and social media platforms.

• Write storyboards and scripts for multimedia projects.

• Serves as chief copywriter for the RECS creative services program, which includes ideation and copywriting for the branding assets (e.g., flyers, websites, etc.) of the program's real estate professional clientele.

• Writes and creates agent-facing presentations that are powerfully written and visually appealing in support of coaching and training programs.

Campaign Development and Management

• Works closely with relevant departments and stakeholders to develop and implement results-oriented marketing, promotion, and communications campaigns in support of product/service rollouts and launches.

• Works closely with relevant departments and stakeholders to develop strategic marketing campaigns in support of large and long-term company initiatives, e.g., growth of property management and commercial division lines of businesses.

• Develops and implements marketing communications campaigns to promote ongoing awareness and adoption of products, services, and initiatives as set by the company's priorities, e.g., RECS Transaction Coordination.

• Develops and implements communications plans in support of change management initiatives.

• Analyzes and reports on the results of campaigns in a clear, concise, and visually arresting manner, which also includes delivering insight and recommendations for improvement.

Qualifications

An equivalent combination of education and experience is considered.

• 5+ years of marketing communication experience.

• Powerful and compelling writing skills required; previous experience with advertising/PR/ marketing services firms.

• Excellent project management skills, with the ability to work independently and administer the project's tasks, resources, and stakeholder expectations from start to finish. Strong organizational skills with the ability to work on multiple projects at the same time.

• Experience in using project management software, e.g., Asana, Trelio, etc.

• Excellent interpersonal skills, with an aptitude for interacting with all levels of staff and real estate professionals and the ability to forge trusting relationships within a diverse team.

• Bachelor's degree in journalism, communications, marketing, or related degree.

• Proficiency in Adobe InDesign highly preferred; experience in Photoshop and Illustrator.

• Expertise in Google Workspace or MS Office Suite; experience in creating dynamic presentations.

• Knowledge of and interest in real estate a plus.

• Excellent attention to detail and commitment to excellence.

• Embrace learning and optimize the use of technology to improve processes and productivity and innovate deliverables.

• Ability to communicate and present ideas in a clear, concise, and professional manner both verbally and in writing.

• Ability to problem solve and apply innovative solutions.

• Ability to both work and collaborate in a team environment, and to work independently and prioritize work.

• Ability to effectively meet deadlines at expected quality.

• Supports PenFed Realty's mission, vision, and values, including a commitment to quality, innovation, learning and growth.

• Acts with positive, service-driven attitude with a commitment to going above and beyond to help real estate professionals and team members.

• Seeks leadership opportunities by providing direction and feedback to team members and collaborating with team leaders.

• Fosters and maintains a collaborative professional working relationship with team members.

• Manages conflict effectively and encourages a healthy team environment.

• Acts as a mentor by coaching and motivating team members.

Supervisory Responsibility

• This position will not directly supervise employees.

Licenses and Certifications

• There are no additional licenses and/or certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds. *

Travel

Limited travel to various worksites is required.

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family. Berkshire Hathaway HomeServices PenFed Realty (PenFed Realty), a wholly owned subsidiary of PenFed Credit Union (PenFed), is hiring a (Onsite) Part-Time Agent Services Administrator inSpotsylvania, Virginia. The primary purpose of this job is to support our Real Estate Sales office. This position will provide operational, administrative, and social media support to the Branch Manager and Sales Professionals of Berkshire Hathaway HomeServices PenFed Realty.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Maintain listings, sales, settlements, and processes.

• Compile competitive brokers' sales figures on a regular basis and forwards to Corporate Headquarters.

• Keep records on all MLS functions such as agent additions, terminations, and transfers.

• Provide support for the assigned offices in a variety of areas including but not limited to, processing checks, processing listings/contracts/settlements, agent processing, ordering agent materials, greeting visitors, and answering office phones.

• Provide administrative support for real estate sales in a variety of areas including, but not limited to, scheduling meetings and events, processing billing, maintaining rosters, compiling monthly reports, and administration of company programs including technology tools.

• Serve as POC for all social media activities for the branch, including creating lively and engaging posts on social media platforms.

• Perform the duties of a receptionist maintaining the front desk area in a professional manner and ordering office supplies as needed.

• Interact with Agents, staff and clients providing assistance and support as needed.

• Assist with development and implementation of advertising, marketing, and social media initiatives.

• Assist with maintaining compliance with all applicable federal, state and local laws, regulations and ordinances by abiding by compliance programs and all policies, procedures, rules and regulations.

• Provide support to Branch Manager in a variety of areas included but not limited to recruiting, retention, training and sales meetings.

Qualifications

Equivalent combination of education and experience is considered.

• High Schools Diploma or Bachelor's Degree (preferred) in related field or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions.

• Minimum of three (3) years of related experience is required. Real estate, mortgage or title experience is preferred.

• Highly proficient in Microsoft Office (Excel, Word, Power Point, email)

• Must have strong background in data visualization (i.e., create graphs, charts, and related forms of visual data for reports).

• Excellent business communication skills and ability to multi-task are critical.

• Accounting and/or bookkeeping experience helpful.

• Strong organizational and interpersonal skills required.

Work EnvironmentWhile performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

TravelLimited travel to various worksites is required.

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

The future of PenFed starts with you! Our goal at PenFed is to empower our members to -Do Better- financially. Do you have a passion to do meaningful work? Our teams' mission is to provide our members the tools to reach their financial goals. Here at PenFed, our members are like family and we believe everyone who dreams big and works hard deserves great rates and rewards. If you agree, you belong here.

PenFed is hiring a Teller to work onsite at our Woodbridge, Virginia location. The primary purpose of this job is to assist with members service needs in form of selling of products, completing teller transactions, accurate balancing and performing additional operational duties. This position can also assist in the training of other branch employees. This position will play a vital role in delivering Best in Class Member Experience. The incumbent will work directly with the Branch Service Representative (BSR) sales team utilizing sales techniques to uncover member needs while creating a positive member experience.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Assist & Greet current prospective members in person or on the phone.

• Evaluate needs of potential members and offers appropriate financial products and services.

• Identify sales opportunities using open ended questions to uncover financial needs, while presenting options and alternative solutions.

• Maintain knowledge of PenFed's products and services such as membership, checking, credit cards, loans, etc.

• Provide ongoing relationship with current members to gain additional services. Utilize sales techniques to uncover member needs and match to the credit union products and serve

• Assist and educate members on the use of PenFed Online (PFOL), mobile banking and other remote channels of banking. Assist members and explains all PenFed products and serv

• Resolve complex member problems using various PenFed channels within delegated limits as appropriate.

• Prepare loan documents for review and disbursement as necessary.

• Maintain knowledge of operations, security, balancing procedures and rules and regulations concerning the ATMs and operations.

• Maintain knowledge of PenFed policies and procedures.

• Remain current on outside competitive products.

• Conduct quality assurance monitoring of documents to be sent to Member Records.

• Provide input to and assists in the implementation of new marketing projects.

• Conduct member transactions when requested.

• Maintain teller cash drawer limits within PenFed policies and procedures.

• Balance cash drawer daily and prepares individual settlement sheets.

• Maintain accurate records of deposits, withdrawals, official checks, POS, and share drafts.

• Assist with the daily balancing and closing out of the branch.

• Assist in training of new teammates.

• Perform various Universal Representative (UR) responsibilities that may include, but not limited to, determining loan payoffs, cashes checks, furnishing loan and share balances, provide account numbers, and disburses share withdrawals after verifying proper identification.

• Provide support to other branches to include working weekends and/or extended hours as required to operate the business.

• Support additional PenFed initiatives to support needs of members, and business.

Qualifications

Equivalent combination of education and experience is considered.

• High School Diploma or G.E.D. is required.

• Minimum of one (1) year of superior customer service experience is required.

• Teller experience is preferred.

Licenses and Certifications

• There are no additional certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call may be required.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2.8 million members and over $36 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a (Hybrid) Senior Marketing Manager, Credit Cards at one of the following locations: Tysons, Virginia; or Omaha, Nebraska. The primary purpose of the Brand Manager will be to drive strategy, development and execution of marketing initiatives to support credit card marketing in alignment with the overall PenFed brand. This position will be responsible for delivering against a range of KPIs to drive awareness, consideration, and applications as well as drive the creativity and innovation of marketing initiatives and messaging to ensure business goals are achieved.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Develops the overall product marketing strategy that incorporates consumer insights, situational analysis, and competitive research used across multiple channels to reach PenFed's goals and drive growth specifically in consumer credit cards

• Requires expert-level understanding of the full marketing mix

• Demonstrates an ability to learn new markets quickly, and can adjust to changes in market dynamics and competitive landscapes, optimizing campaigns as needed

• Owns creative consumer messaging and value proposition development for new marketing campaigns across all marketing channels

• Manages full execution of marketing strategy including media, out of home, OTT, digital, direct mail, sponsorships and promotions to deliver on goals; has strong understanding and experience across these channels

• Measures campaign effectiveness through data analysis, evaluates opportunities for improvement, and makes recommendations for future campaigns

• Works closely with cross functional teams, including product, PR, digital experience, internal design, agency partners, business analytics, finance, procurement, compliance and legal to ensure consistency, accuracy and alignment on all brand efforts

• Oversees budget, forecasting, and reconciliation for credit card marketing

• Drives cross sell marketing for credit card among existing members

• Leads meetings, presentations, task-forces, and marketing communications for product initiatives and assigned projects

• Maintains competitive analysis on credit card marketing creative

• Participate in new and ongoing credit card projects as needed

• Ongoing review of processes and procedures, identify workflow improvements and efficiencies to improve speed to market

• Demonstrates ability to produce creative ideas and elicit creative ideas from others

• Willingness to take feedback from product and management teams in an objective manner and incorporate into creative as necessary

• Supports branch, event and merger efforts through campaign and media support

• May travel/attend PenFed sponsored Events which require representation

• Assists with other marketing department projects as needed

This role is responsible for ensuring business continuity.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's degree in Business, Marketing, Communications, or related field preferred

• Minimum of seven (7) years campaign management and marketing experience in the consumer credit card industry; including but not limited to campaign development, campaign implementation, test and learn methodology, digital marketing, member centric insights, competitive intelligence, and campaign performance analysis

• Familiarity with credit card regulatory requirements

• Demonstrated marketing & strategic analysis skills with an ability to map and understand business drivers

• Working understanding of credit card portfolio profitability

• Expertise in marketing strategy and project management principles and practices

• Excellent communications, conflict management, and negotiation skills

• Must possess a strong work ethic and be an enthusiastic team player

• Self-starter with the ability to work collaboratively, prioritize, and meet deadlines

Licenses and Certifications

• There are no additional certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call may be required.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2.8 million members and over $36 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a (Hybrid) Senior Enterprise Data Engineer at one of our following locations: Tysons, Virginia; or San Antonio, Texas. The primary purpose of this role is to help develop and deploy advanced Analytics and AI based solutions. The primary responsibility will be to develop efficient and scalable data pipelines, ensure seamless flow of data across various sources, storage systems and analytical tools.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Design and Develop scalable data pipelines across Transactional and Analytics platforms established in the Hybrid (on-premise & cloud) environment.

• Partner with other competency leads/developers, Data scientists, Data Analysts, Data stewards and support project planning, technical design, development, and solution deployment functions.

• Partner with the Enterprise Architecture functions to adopt established technology standards integration patterns.

• Architect optimal design of DataLake/ Datawarehouse environments, analyzing complex distributed production deployments, and making recommendations to optimize performance.

• Supports Analytics by providing right data with right quality at the right time by leveraging the PenFed Next generation Data & Analytics platforms.

• Ensure Data Architecture and Data governance principles well adopted in the developed solutions.

• Develop innovative solutions to complex business and technology problems. Ability to think strategically about business, product, and technical challenges in an enterprise environment.

• Lead, mentor, and develop development resources and provide project related directions

• Acting in a technical SME role, support development, QA, and production support teams in SDLC and operational activities

• Identify opportunities in business processes, system capabilities, and delivery methodologies for continuous improvement, as applicable

• Collaborate with cross-functional teams to understand data requirements and translate them into scalable performant technical solutions

• Implement data integration and ETL and ELT processes to ensure data quality, accuracy, and integrity of data

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's degree in Computer Science, Information Systems or related field; Masters' degree preferred.

• Minimum of Ten (10) years' experience in the fields of data warehousing, ETL and application development.

• Minimum of 5+ years of work experience on the Hadoop based Data Lake solutions.

• Minimum of 3+ years of experience on cloud-native and cloud-agnostic Data Lake/Data warehousing solutions preferably cloud data platform, Snowflake and AWS

• Strong experience in design and development of Snowflake data pipelines using Snowpark, Streamlit and SwowCLI hosted on AWS cloud.

• Hands on experience with AWS services like EC2, S3, Lambda, Step functions, Glue, Kafka and Airflow.

• 1+ years of experience on Data flow tools such as Apache Airflow.

• Data Engineer experience with strong programming background using SQL, Python, Java and Linux scripting (BASH).

• Prior experience leading ETL work, Data warehouse/Data Lake development a plus.

• Ability to work as part of a team, self-motivation, adaptability and positive attitude.

• Must have strong communication skills.

Supervisory Responsibility

• This position will not supervise staff.

Licenses and Certifications

• AWS Solution Architect Associate/ Big Data Specialty certification is preferred.

• Snowflake certification is preferred.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call may be required.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2.8 million members and over $36 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a (Remote) AVP, Secondary Market Business Development at one of the following locations: Tysons, Virginia; San Antonio Texas, Austin, Texas; or Dallas, Texas. The primary purpose of this role is to source and lead the development of new investors that promote the growth of mortgage home loan product sales. The incumbent will establish relationships with banks, insurance companies, direct relationships with credit unions and other financial institutions. They will coordinate closely with Capital Markets and other internal stakeholders including Finance in executing the trades and investor reporting after the sales. Additionally, this role will be responsible for the strategic development, implementation, and ongoing execution of effective sales strategies into the Secondary Market.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Generate new investor opportunities, identify, and contact decision-makers and determine capability with the business objects of the originate-to-sell strategy.

• Lead the development of new investor relationships, monitoring for trends, issues and concerns including profitability at time-of-sale and throughout the relationship.

• Partner and advise Transaction Mangers to manage non-disclosure agreements (NDA), applications, contracts, and the onboarding of new investors.

• Oversee development of new investor relationships and manage existing relationships from warm hand-off's, prospecting, and previous relationships.

• Structure loan sales transactions to maximize gain on sale.

• Coordinate and monitor loan sale activities between investor delivery and accounting.

• Configure Secondary marketing systems including investor pricing valuations and risk adjustments.

• Direct the successful execution of strategic projects that advance PenFed's Secondary Marketing business and provides guidance on complex and escalated Loan Delivery issues.

• Partner with Capital Markets and Mortgage Banking to support investor due diligence including but not limited to answering any investor questions, provide performance data, and ensure timely closure of the sale transaction.

• Implement strategic initiatives and projects including Secondary Marketing product development.

• Manage projects aimed at identifying process improvements to gain efficiencies with a focus on risk management.

• Monitor and evaluate industry trends and meet regularly with management and stakeholders to discuss strategy.

• Manage and motivate team members to ensure consistent and maximum performance levels.

• Responsible for recruiting, training, and continuing professional development of staff to include coaching and addressing disciplinary issues.

• Proactively monitor changes in the industry to mitigate risk and apply the market insight to guideline changes.

• Maintain and share professional knowledge through education, networking, events, and presentations.

• Participation in key MBA, secondary marketing, and credit union conferences.

• Identify opportunities for improvement (e.g., for operating effectiveness and efficiency) and implement strategic solutions to address business needs.

• Help safeguard PenFed's computer and IT systems by monitoring staff adherence of all security policies and related training for individuals managed by this role. Takes appropriate action working with IT Security and HR when necessary to address any breaches.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's Degree in Business, Finance with preference for quantitative fields (e.g., Applied Math, Engineering, Statistics, Predictive modeling) or a related field is required.

• Master's Degree in Business, Finance, or in a quantitative field is preferred.

• Minimum of twelve (12) years' experience in a financial services field.

• Minimum of eight (8) years' experience developing secondary marketing Business to Business (B2B) relationships.

• Minimum of five (5) years' management experience.

• A strong understanding of Capital Markets, partner activities, industry dynamics, and mortgage trends.

• Ability to manage multiple complex projects, with shifting priorities that require the ability to work with ambiguous issues and see relationships between them.

• Demonstrated record of accomplishment of driving mortgage loan sales growth.

• Proficient knowledge of secondary products, guidelines, pricing, and execution.

• Ability to communicate effectively with all levels of the business including executive management.

Supervisory Responsibility

• This position will supervise employees.

Licenses and Certifications

• There are no additional certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call will be required.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-LL1

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a Lead Technology Risk and Controls Advisor at our San Antonio, Texas location. The primary purpose of this position is to partner with management to drive solutions that comply with Federal regulations and the risk management framework and operational effectiveness strategy of PenFed Credit Union. This position will be supporting information technology and business -First line of Defense- (FLOD) and will act as a subject matter expert collaborating across Information Technology and business lines including Compliance, Enterprise Risk Management, and Legal to identify, build and strengthen risk management and effective controls.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Provides technology governance and risk and controls advice to IT and Business units across the organization.

• Provide system and operations recommendations related to IT controls and contributes to recommendations for business controls to promote continuous improvement of audit and compliance posture within the organization.

• Monitor adherence to internal policy and procedure and regulations including Federal and State as well as National Credit Union Administration and Consumer Financial Protection Bureau requirements.

• Serves as a subject matter expert for Issues Management. Collaborates with IT, business areas and Three Lines of Defense with identifying issues, developing action plans, and executing action plans from issues that are identified by management and/or internal or external audits.

• Acts as an advisor and SME to senior leadership and other stakeholders.

• Engage with application owners and management to provide internal and external audit support. Work with all lines of defense to implement, monitor, and report on action plan development related to findings.

• Contributes to the over-all process, risk, and control inventory.

• Engage with Information Technology, Compliance, Enterprise Risk, Legal, and Business Units within the credit union to meet strategic goals.

• Provide support for Technology and Business Operations-related policies and procedures and assist with change management processes to keep policies and procedures current.

• Monitor quality of Technology and business areas through vendors, quality assurance routines and control reporting to identify risk trends and opportunities.

• Maintain expert knowledge of financial services industry including member service, loan and deposit products, digital services, and collections, and recommends changes to benefit the credit union, members, and staff.

• Identifies and manages existing and emerging risks that arise in operations.

• Identify, measure, monitor, and control risk associated IT and business activities.

• Monitor and tracking business process controls for mitigation of risks outside of risk appetite for the business.

• Actively engage in continual departmental process improvement.

• Assist with Operations Risk, Control Self-Assessments and process, risk, and controls inventory.

• Works independently and can train and mentor existing and new employees/contractors on risk and controls management.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's degree and/or minimum of eight to ten (8-10) years of Technology Governance, Risk and Controls Management experience in a financial services environment.

• Strong technical acumen. Software development background is preferred.

• Understanding of the Software Development Lifecycle is a must.

• Knowledge of emerging technologies such as Cloud, AI/Machine Learning.

• Experience with the creation and maintenance of technology and business process, risk, and controls documentation.

• Experience working with Governance, Risk and Compliance tools (GRC) such as Metric Stream or Archer.

• Familiarity with Federal regulations including but not limited to Reg CC, DD, E and Z, BSA, CIP and UDAAP is preferred.

• Excellent communication, facilitation, and organizational skills with the ability to handle multiple assignments effectively.

• Organizational awareness with the ability to influence stakeholders to achieve results.

Licenses and Certifications

• There are no additional certifications required, but CRISC, CISA are a plus.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds. *

Travel

Ability to travel to various worksites and be on-call may be required.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-CB1

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a (Remote) Analyst, Capital Markets at one of the following locations: Tysons, Virginia; San Antonio, Texas; Eugene, Oregon; or Omaha, Nebraska. The primary purpose of this job is to support the treasury and capital markets functions within PenFed, and any other tasks assigned to this role. The incumbent is expected to gain exposure and overview of all the capital markets activities in a short amount of time and is expected to contribute to the activities of the team.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Analyze data to support business decisions using advanced data analytics tools such as Excel, VBA, SAS, R, Python, Tableau etc.

• Identify, collect, and analyze behavioral/performance data using the PenFed's data warehouse as well as external sources.

• Manage, enhance, and execute data preparation processes for segmentation, forecasting, predictive modeling, and management reporting.

• Support the Financial Planning and Analysis during monthly estimation, quarterly reforecast, and annual budget.

• Collaborate with Product, Credit Risk, Marketing, Finance, IT, and other internal business functions to obtain quantitative and qualitative data of business process and provide insights to business results.

• Use data science tools and techniques to perform portfolio analysis of loans purchased from third parties and publish loan production and performance reports.

• Provide administrative support for loan sales and loan purchases.

• Prepare and publish the monthly department production and performance dashboard.

• Prepare formal written analysis for senior management.

• Participates in related special projects as assigned by senior management.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's degree in a related field required.

• Minimum of two (2) years of work experience from a financial institution or consulting.

• Extensive experience with programming in a statistical programming language such as SAS, R, or Python and data base query tools such as SQL and Tableau.

• Experience with executing in a fast-paced, project-based work environment.

• Demonstrated potential for project leadership.

• Demonstrated proactive mindset with strong independent problem-solving skills

• Strong working knowledge of MS Office applications.

Supervisory Responsibility

• This position will not supervise employees.

Licenses and Certifications

• There are no additional certifications required.

Work EnvironmentWhile performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

TravelAbility to travel to various worksites and be on-call may be required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with COVID-19, we have modified our hiring, onboarding, training, and deployment protocols in order to comply with applicable current local and state guidance.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-IR1

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a (Remote) Analyst, Capital Markets at one of the following locations: Tysons, Virginia; San Antonio, Texas; Eugene, Oregon; or Omaha, Nebraska. The primary purpose of this job is to support the treasury and capital markets functions within PenFed, and any other tasks assigned to this role. The incumbent is expected to gain exposure and overview of all the capital markets activities in a short amount of time and is expected to contribute to the activities of the team.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Analyze data to support business decisions using advanced data analytics tools such as Excel, VBA, SAS, R, Python, Tableau etc.

• Identify, collect, and analyze behavioral/performance data using the PenFed's data warehouse as well as external sources.

• Manage, enhance, and execute data preparation processes for segmentation, forecasting, predictive modeling, and management reporting.

• Support the Financial Planning and Analysis during monthly estimation, quarterly reforecast, and annual budget.

• Collaborate with Product, Credit Risk, Marketing, Finance, IT, and other internal business functions to obtain quantitative and qualitative data of business process and provide insights to business results.

• Use data science tools and techniques to perform portfolio analysis of loans purchased from third parties and publish loan production and performance reports.

• Provide administrative support for loan sales and loan purchases.

• Prepare and publish the monthly department production and performance dashboard.

• Prepare formal written analysis for senior management.

• Participates in related special projects as assigned by senior management.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's degree in a related field required.

• Minimum of two (2) years of work experience from a financial institution or consulting.

• Extensive experience with programming in a statistical programming language such as SAS, R, or Python and data base query tools such as SQL and Tableau.

• Experience with executing in a fast-paced, project-based work environment.

• Demonstrated potential for project leadership.

• Demonstrated proactive mindset with strong independent problem-solving skills

• Strong working knowledge of MS Office applications.

Supervisory Responsibility

• This position will not supervise employees.

Licenses and Certifications

• There are no additional certifications required.

Work EnvironmentWhile performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

TravelAbility to travel to various worksites and be on-call may be required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with COVID-19, we have modified our hiring, onboarding, training, and deployment protocols in order to comply with applicable current local and state guidance.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-IR1

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring an Engineer, Insider Risk/Threat Intelligence in either locations; San Antonio, TX, Irving, TX, Tysons, VA or Omaha, Nebraska. The purpose of this role is to perform risk triage, analyze, and assess alerts and document and report findings through a case management system. This position will continually review, deploy, maintain, and tune countermeasures in response to new or changing insider threat tactics, techniques, and procedures (TTPs). This position will also provide information to the ASIC and IT Security Management fulfilling all analysis, trending and reporting requirements.

The role of Insider Threat Intelligence (InT) Team is to get information to support the decisions, policies and focus of the Advanced Security and Intelligence Center (ASIC) team as well as the PenFed Security Management personnel.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Triage data of anomalous events collected by data analytics tools and sources to decipher underlying trends or uncover anomalies and discern obscure patterns and attributes.

• Elevate events of concern and produce leads that document issues on computer misuse, various violations of policies, counterintelligence concerns, foreign influence, financial stressors, threats to self or others, and other insider threat concerns.

• Provide analytic case support to investigations, and administrative or security inquiries.

• Document all referral activities in written products and reports.

• Assist in the proactive identification of new collection methodologies for the Program.

• Execute and maintain standard operating procedures (SOPs) for the InTP.

• Document and report findings to company management.

• Brief team members on emerging threats and indicators.

• Collaborate with external and internal Subject matter experts, InTP forums and Functional teams to develop innovative detection capabilities to further enhance proactive and reactive team process.

• Support the organization's Insider Threat efforts to ensure all aspects of Insider Threat and evaluation programs are in compliance with company and regulatory policies, directives, instructions and procedures.

• Maintain and manage the InTP technology suite of tools, report findings back to the Insider Threat program manager and assist Credit Union leadership with conducting investigations for reported incidents.

• Responsible for monitoring, auditing, and analyzing information systems for suspicious network events, intrusions and insider threats, and assist with taking appropriate mitigating actions.

This role is responsible for ensuring business continuity.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's Degree in information security / technology or related field, or equivalent combination of education & experience in information security in a large, highly regulated enterprise.

• Minimum of five (5) years of work experience the Cyber Security or Intelligence field.

• Minimum of two (2) years prior Incident Response/ Analyst or Security Operations Center team experience.

• Knowledge of security response operations, threat identification and intelligence lifecycle, supporting technologies, and processes required.

Supervisory Responsibility

• This role will not supervise/manage employees

Licenses and Certifications

• Must have at least two (2) certifications in the field of information security from a respectable security organization. Desirable certifications include, but not limited to:

• GSEC, GCIH, GCIA, GCFE, GREM, GCFA, CEH, CISSP, CASP or equivalent Certifications

• Must have completed and passed industry standard Insider Threat Training Course and have completion certificate from any of the following organizations:

• CMU SEI, CDSE, NITTF

Work Environment

While performing the duties of this job, the employee is regularly exposed to an a hybrid, work from home, or indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Limited travel to various work sites.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with COVID-19, we have modified our hiring, onboarding, training, and deployment protocols in order to comply with applicable current local and state guidance.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-TT1

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a Business Intelligence Analyst, Operations at one of the following locations: Eugene, Oregon; San Antonio, Texas; Alexandria, Virginia; Tysons, Virginia; Papillion, Nebraska or Omaha, Nebraska. The primary purpose of this position is to collect, analyze, and derive insights from Operations data across various platforms (CRM, Telephony/IVR, CSAT, etc.), translating those insights into value-added KPIs, dashboards, and reports. The new hire will also support the modernization of analytical reporting solutions and drive the adaptation of the existing capabilities. The incumbent writes efficient and optimized queries, develops prototypes, and delivers reports to help decision makers. This role will help the business understand how members interact with PenFed as their financial institution, interact with their financial products, what drives member behavior, and how data can support decision making

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Work with the business and departments to gather complex and unique business requirements, and translate this into data and reporting needs.

• Apply various types of data visualizations to interpret findings and develop recommendations.

• Create written reports, presentations, and visuals that effectively summarize findings and support recommendations.

• Work with business leadership to identify potential areas of analysis and strategic direction.

• Develop and maintain reporting for all Contact center, Financial center and Collections KPI's, sales and volume metrics.

• Assist in daily/weekly/monthly/annual individual and unit performance management reporting as well as scorecard creation.

• Monitor, track and report trends and their impact on business objectives.

• Design, develop and maintain reports, ad hoc queries and analytical tools.

• Collaborate with business intelligence and data scientists in other divisions / departments within the organization to pursue shared goals and deepen understanding.

• Have/develop a comprehensive and deep understanding of the data we maintain, foster learning with colleagues using analytical tools and applications to broaden data accessibility, advance our proficiency/efficiency in understanding and using the data appropriately.

• Understand the business needs of cross-functional stakeholders, ideate, and make recommendations for appropriate reports and analyses.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's Degree in Business, Data Science. Computer Science or a related field is preferred.

• Advanced knowledge in a programming/querying language (e.g., SQL).

• Minimum of 2 (two) years' experience in a data warehouse environment.

• Advanced proficiency in Business Intelligence platforms and data visualization tools (e.g., Tableau, PowerBI)

• Demonstrated data and analytics expertise.

• Experience with data integration and ETL tools preferred.

• Experience using Python or other analytics languages preferred

Supervisory Responsibility

This position will not supervise employees

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call may be required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with COVID-19, we have modified our hiring, onboarding, training, and deployment protocols in order to comply with applicable current local and state guidance.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a Business Intelligence Analyst, Operations at one of the following locations: Eugene, Oregon; San Antonio, Texas; Alexandria, Virginia; Tysons, Virginia; Papillion, Nebraska or Omaha, Nebraska. The primary purpose of this position is to collect, analyze, and derive insights from Operations data across various platforms (CRM, Telephony/IVR, CSAT, etc.), translating those insights into value-added KPIs, dashboards, and reports. The new hire will also support the modernization of analytical reporting solutions and drive the adaptation of the existing capabilities. The incumbent writes efficient and optimized queries, develops prototypes, and delivers reports to help decision makers. This role will help the business understand how members interact with PenFed as their financial institution, interact with their financial products, what drives member behavior, and how data can support decision making

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Work with the business and departments to gather complex and unique business requirements, and translate this into data and reporting needs.

• Apply various types of data visualizations to interpret findings and develop recommendations.

• Create written reports, presentations, and visuals that effectively summarize findings and support recommendations.

• Work with business leadership to identify potential areas of analysis and strategic direction.

• Develop and maintain reporting for all Contact center, Financial center and Collections KPI's, sales and volume metrics.

• Assist in daily/weekly/monthly/annual individual and unit performance management reporting as well as scorecard creation.

• Monitor, track and report trends and their impact on business objectives.

• Design, develop and maintain reports, ad hoc queries and analytical tools.

• Collaborate with business intelligence and data scientists in other divisions / departments within the organization to pursue shared goals and deepen understanding.

• Have/develop a comprehensive and deep understanding of the data we maintain, foster learning with colleagues using analytical tools and applications to broaden data accessibility, advance our proficiency/efficiency in understanding and using the data appropriately.

• Understand the business needs of cross-functional stakeholders, ideate, and make recommendations for appropriate reports and analyses.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's Degree in Business, Data Science. Computer Science or a related field is preferred.

• Advanced knowledge in a programming/querying language (e.g., SQL).

• Minimum of 2 (two) years' experience in a data warehouse environment.

• Advanced proficiency in Business Intelligence platforms and data visualization tools (e.g., Tableau, PowerBI)

• Demonstrated data and analytics expertise.

• Experience with data integration and ETL tools preferred.

• Experience using Python or other analytics languages preferred

Supervisory Responsibility

This position will not supervise employees

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call may be required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with COVID-19, we have modified our hiring, onboarding, training, and deployment protocols in order to comply with applicable current local and state guidance.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a Senior Default Recovery Specialist at one of the following locations: Alexandria, Virginia; Omaha, Nebraska; Eugene, Oregon; or San Antonio, Texas. The primary purpose of this job is to perform placement/assignment, reconciliation, and in-house collection activity of charged off loans. This position will perform due diligence that focuses on consumer loan operational processes, which includes loan origination, operational procedures, compliance, collateral control, data integrity, documentation, servicing, and reporting. Ensure charged off recovery process is maximized while reducing our net loan losses. Additionally, incumbent will serve as a back-up to Default Administrative Specialist(s) who are responsible for responding in writing or by telephone to resolve member issues and disputes and notifies members of outcomes upon completion.

*Work schedule: Monday - Friday, 8:00 AM - 4:30 PM

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Reviews and assigns all charged-off accounts to collectors, collection agencies or attorneys as required by established guidelines.

• Maintain knowledge of PenFed share and loan products, policies, and procedures.

• Research member questions, (credit) disputes, and requests on an automated records system. Responds within prescribed timeframes to be compliant with policy and state and federal law.

• Monitor collection agency assigned accounts to ensure collection activity is promptly initiated and followed to ensure maximum recovery dollars.

• Prepare member notifications and complete processing on deceased accounts to include notification of co-borrower and responses to co-borrower inquiries.

• Research delinquency related disputes upon member request and correspond with members and credit reporting agencies on findings within prescribed timelines as dictated by policy and state and federal law.

• Make recommendations for which accounts should be referred to outside counsel for legal collection action and performs periodic follow-up with assigned agency and/or attorney.

• Perform, gather, and securely supply required loan documentation by agencies and debt buyers.

• Monitor and collect on charged-off accounts that have unique arrangements. This includes contacting the member by telephone or via e-mail or other written correspondence.

• Meet with collection agencies monthly to monitor results, scorecard adherence/results and to review reporting for accuracy.

• Ensure that the collection agency billing is accurate for all vendors for submission to accounts payable.

• Scan and/or securely upload relevant documents to members' document files.

• Ensures prompt payment of court costs and legal fees.

• Prepares batch recovery reporting for management team and assigns new charged-off accounts based on performance.

• Looks for ways to maximize recoveries by adding a second placement agency or referring to designated Default Servicing Specialists.

• Prepares file for Deceased Recovery vendor, including quality assurance reviews for data integrity and validity, including returned items to the deceased member follow up queues.

• Codes post charged-off accounts for status such as in-house, sold, or agency assigned.

• Additional duties as assigned.

Qualifications

Equivalent combination of education and experience is considered.

• Associates degree in related field or a combination of education and experience that provide the necessary skills and knowledge to satisfactorily perform the essential job functions.

• Minimum of three years of collections experience required with one year of recovery experience preferred.

• Knowledge of PenFed structure, products, policies and procedures, and systems preferred.

• Proficient in MS Excel, Word, and Outlook.

• Strong oral and written communication skills required.

Supervisory Responsibility

• This position will not supervise employees.

Licenses and Certifications

• There are no additional certifications required for this position.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds. *

Travel

Limited travel to various worksites is not required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with COVID-19, we have modified our hiring, onboarding, training, and deployment protocols in order to comply with applicable current local and state guidance.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-LL1

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

Berkshire Hathaway HomeServices PenFed Realty (PenFed Realty), a wholly owned subsidiary of PenFed Credit Union (PenFed), is hiring a Real Estate Agent Services Administrator in Solomons Island, Maryland. The primary purpose of this job is to support our Real Estate Sales office. This position will provide operational and administrative support to the Branch Manager and Sales Professionals of Berkshire Hathaway HomeServices PenFed Realty.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Maintain listings, sales, settlements, and processes.

• Compile competitive brokers' sales figures on a regular basis and forwards to Corporate Headquarters.

• Keep records on all MLS functions such as agent additions, terminations, and transfers.

• Provide support for the assigned offices in a variety of areas including but not limited to, processing checks, processing listings/contracts/settlements, agent processing, ordering agent materials, greeting visitors, and answering office phones.

• Provide administrative support for real estate sales in a variety of areas including, but not limited to, scheduling meetings and events, processing billing, maintaining rosters, compiling monthly reports, and administration of company programs including technology tools.

• Perform the duties of a receptionist maintaining the front desk area in a professional manner and ordering office supplies as needed.

• Interact with Agents, staff and clients providing assistance and support as needed.

• Assist with development and implementation of advertising, marketing, and social media initiatives.

• Assist with maintaining compliance with all applicable federal, state and local laws, regulations and ordinances by abiding by compliance programs and all policies, procedures, rules and regulations.

• Provide support to Branch Manager in a variety of areas included but not limited to recruiting, retention, training and sales meetings.

Qualifications

Equivalent combination of education and experience is considered.

• High Schools Diploma or Bachelor's Degree (preferred) in related field or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions.

• Minimum of three (3) years of related experience is required. Real estate, mortgage or title experience is preferred.

• Highly proficient in Microsoft Office (Excel, Word, Power Point, email)

• Excellent business communication skills and ability to multi-task are critical.

• Accounting and/or bookkeeping experience helpful.

• Strong organizational and interpersonal skills required.

Work EnvironmentWhile performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

TravelLimited travel to various worksites is required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with COVID-19, we have modified our hiring, onboarding, training, and deployment protocols in order to comply with applicable current local and state guidance.

About Us

Berkshire Hathaway PenFed Realty, LLC is a full-service real estate brokerage firm with over 60 offices and 1,700 world-class sales professionals, offering complete service coverage in Virginia, Maryland, District of Columbia, Delaware, Pennsylvania, West Virginia, Florida, Tennessee, Kansas and Texas markets. Founded in 2006, we are a wholly owned subsidiary of one of the country's largest and most financially stable credit unions, PenFed. We are also one of the largest franchisees within the Berkshire Hathaway Home Services network. The Berkshire Hathaway HomeServices network stands among only a few organizations entrusted to use the storied Berkshire Hathaway name, a name representing strength, integrity, trust and universal respect. PenFed's products, pricing, and financial stability coupled with the Berkshire Hathaway brand creates a powerful combination for growth within the residential real estate arena. With growth of over 900% in the past 5 years, PenFed Realty is recognized as one of the fastest growing real estate brokerage firms in the country.

Our mission is to recruit, retain, and support the most knowledgeable real estate agents in the industry so that we may ensure a smooth and hassle free home buying experience.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 531-444-8329.

#LI-WH1

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

The future of PenFed starts with you! Our goal at PenFed is to empower our members to -Do Better- financially. Do you have a passion to do meaningful work? Our teams' mission is to provide our members the tools to reach their financial goals. Here at PenFed, our members are like family and we believe everyone who dreams big and works hard deserves great rates and rewards. If you agree, you belong here.

PenFed is hiring a Financial Center Manager III at our West Point, New York location. The Financial Center Manager III manages over ten (10) full time employees or manage multiple Financial Centers. The incumbent will be responsible for creating a team environment and driving a member-centric culture to make members' financial lives better. This position will provide an exceptional member experience, understand the needs of our members, and ensure members are introduced to and provided with the most appropriate solution to improve their financial lives. The Financial Center Manager III is responsible for the day-to-day performance and overall management of the Financial Center.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Manage and oversee daily operations of the Financial Center which includes but not limited to performance management, goal achievement, and teammate development.

• Collaborate effectively to achieve results; building and nurturing strong relationships along the way.

• Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives.

• Is confident in identifying solutions for members based on their needs and can resolve problems independently or bring in others as needed.

• Communicates effectively and confidently and is comfortable engaging all members.

• Ability to learn and adapt to new information and technology platforms.

• Applies strong critical thinking and problem-solving skills to meet members' needs.

• Follow established processes and guidelines in daily activities to do what is right for members and the credit union, adhering to all applicable laws and regulations.

• Efficiently manages time and capacity with the ability to manage complexity, prioritize tasks, delegate and execute in a fast-paced environment.

• Interpret performance and operational results, find opportunities to drive success and hold others accountable to results.

• Maintains a high level of knowledge regarding PenFed products and services, to include policy/procedures and resources; assists team with complex member needs, to include explanation of loan decisions, and working with other departments to resolve issues.

• Actively networks within fields of membership to include local community, military installations, and affiliated partners to grow brand awareness.

• Provide support to other Financial Centers to include working weekends and/or extended hours as required to operate the business.

• Assist with any internal, external, or Marketing initiatives that support the enhancement of our business.

This role is responsible for ensuring business continuity.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's Degree is required.

• Minimum of five (5) years' related work experience in a management capacity in a financial institution required.

• Has 3+ years' of demonstrated experience building, leading, managing and coaching a team.

• Experience in financial services and knowledge of financial services industry, products and solutions.

• Experience in mortgage, retail or hospitality.

• Experience working in an environment with individual and team goals where goals were routinely met or exceeded.

• Bilingual, preferred

Supervisory Responsibility

• This position will directly supervise employees.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call may be required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with COVID-19, we have modified our hiring, onboarding, training, and deployment protocols in order to comply with applicable current local and state guidance.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-LL1

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

The future of PenFed starts with you! Our goal at PenFed is to empower our members to -Do Better- financially. Do you have a passion to do meaningful work? Our teams' mission is to provide our members the tools to reach their financial goals. Here at PenFed, our members are like family and we believe everyone who dreams big and works hard deserves great rates and rewards. If you agree, you belong here.

PenFed is hiring a Retail Banker at our Bolling location in Washington, DC. The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members' needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Deliver results by meeting or exceeding goals in a member-centric, results driven environment.

• Display strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service.

• Demonstrate member service skills and the ability to resolve problems independently; utilizing critical thinking, and problem-solving skills or escalate as needed to promote member satisfaction.

• Utilize industry leading solutions to meet the unique life needs of our members to include home ownership, wealth management, financial education, and managing debt.

• Establish solid relationships with teammates, business partners and internal network by fostering teamwork and collaboration.

• Display passion, commitment, and a drive to deliver an experience that improves our members' financial lives by explaining and cross selling all PenFed loan and share products as appropriate.

• Demonstrate initiative and a commitment to continuous learning, and the ability to adapt to changing demands and requirements.

• Assist members' thorough loan process to include inputting loan applications, reviewing terms and conditions, and disbursement.

• Remain knowledgeable of the competitive landscape within the financial services industry.

• Strong organizational skills including the ability to manage multiple responsibilities and prioritize.

• Provide assistance performing cash transactions when necessary to meet member needs and deliver best in class member experience.

• Provide support to other branches to include working weekends and/or extended hours as required to operate the business.

• Support additional PenFed initiatives to support needs of members, and business.

Qualifications

Equivalent combination of education and experience is considered.

• Associate Degree in a related field such as business management, business administration, or finance.

• Minimum of two (2) year of demonstrated successful sales experience is required.

• Minimum of at least six (6) months of cash handling experience.

• Experience in financial services and knowledge of financial services industry, products and solutions.

Licenses and Certifications

• There are no additional certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call may be required.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-LL1

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a Retail Banker at our Woodbridge Branch located in Woodbridge, Virginia. The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members' needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Deliver results by meeting or exceeding goals in a member-centric, results driven environment.

• Display strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service.

• Demonstrate member service skills and the ability to resolve problems independently; utilizing critical thinking, and problem-solving skills or escalate as needed to promote member satisfaction.

• Utilize industry leading solutions to meet the unique life needs of our members to include home ownership, wealth management, financial education, and managing debt.

• Establish solid relationships with teammates, business partners and internal network by fostering teamwork and collaboration.

• Display passion, commitment, and a drive to deliver an experience that improves our members' financial lives by explaining and cross selling all PenFed loan and share products as appropriate.

• Demonstrate initiative and a commitment to continuous learning, and the ability to adapt to changing demands and requirements.

• Assist members' thorough loan process to include inputting loan applications, reviewing terms and conditions, and disbursement.

• Remain knowledgeable of the competitive landscape within the financial services industry.

• Strong organizational skills including the ability to manage multiple responsibilities and prioritize.

• Provide assistance performing cash transactions when necessary to meet member needs and deliver best in class member experience.

• Provide support to other branches to include working weekends and/or extended hours as required to operate the business.

• Support additional PenFed initiatives to support needs of members, and business.

Qualifications

Equivalent combination of education and experience is considered.

• Associate Degree in a related field such as business management, business administration, or finance.

• Minimum of two (2) year of demonstrated successful sales experience is required.

• Minimum of at least six (6) months of cash handling experience.

• Experience in financial services and knowledge of financial services industry, products and solutions.

Licenses and Certifications

• There are no additional certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call may be required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with COVID-19, we have modified our hiring, onboarding, training, and deployment protocols in order to comply with applicable current local and state guidance.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-KG1

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Join one of the fastest growing real estate brokerages in the country with a position that suites your personality and gives you the opportunity to thrive. Berkshire Hathaway HomeServices PenFed Realty (PenFed Realty) is a wholly owned subsidiary of PenFed Credit Union (PenFed) striving daily to uphold our values of integrity, innovation, and improvement. Our mission is to provide a gateway for an enhanced quality of life and better financial opportunities for our employees, sales professionals, and clients. Joining PenFed Realty is more than being an employee; it's about being a part of the PenFed family.

PenFed Realty is hiring Transaction Coordinator in Fredericksburg, Virginia. This position will act as a point of contact for real estate agents, providing transaction coordination and overall transaction processing. The successful candidate will assist agents in promoting property listings and administrative duties required during each stage of a transaction, from contract to close. The Transaction Coordinator will report to the Administrative Services Director and collaborate across departments and offices to perform full-service, best-in-class support to ensure agent success. Residential real estate experience in an administrative or sales role is required.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Transactional processing for listings and sales contracts across the region using Zipform and Back Office.

• Create transaction coordination projects in ASANA to ensure tasks are completed timeously.

• Add and update listing information in the MLS.

• Create reports in MLS and Back Office.

• Assist agents in promoting listings utilizing company tools and programs to include, but not limited to BHHS Resource Center, Listing Automation, Canva, etc.

• Collaborate with agents, clients, title, mortgage and inspection companies on contract to close transactions to ensure an effortless closing process.

• Present the Transaction Coordination program to sales agents or at office sales meetings when required.

• Provide departmental and office administrative support as needed to include, but not limited to updating agent records, adding information to company programs, etc.

• Attend departmental meetings as needed

• Remain apprised of upgrades & updates to programs and communicate changes to key stakeholders.

• Support planning and execution of company events as needed.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's Degree in a related field preferred.

• Minimum of two (2) years' equivalent experience required.

• Thorough working knowledge of Microsoft Office and solid administrative background experience.

• Excellent written and verbal communication skills, solid organizational skills including attention to detail, awareness of timelines and multi-tasking ability.

• Ability to work independently as well as in a team environment internal and external resources to achieve goals.

• Strong sense of accountability for the agent experience and desire to provide best in class support.

• Committed to standards of the highest professionalism and ethical behavior. Handles confidential information

  Supervisory Responsibility - none

  Work Environment

  While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

  Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

  Travel

  Limited travel to various worksites is required.

  Special Message Regarding COVID 19

  PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Berkshire Hathaway PenFed Realty, LLC is a full-service real estate brokerage firm with over 60 offices and 1,700 world-class sales professionals, offering complete service coverage in Virginia, Maryland, District of Columbia, Delaware, Pennsylvania, West Virginia, Florida, Tennessee, Kansas and Texas markets. Founded in 2006, we are a wholly owned subsidiary of one of the country's largest and most financially stable credit unions, PenFed. We are also one of the largest franchisees within the Berkshire Hathaway Home Services network. The Berkshire Hathaway HomeServices network stands among only a few organizations entrusted to use the storied Berkshire Hathaway name, a name representing strength, integrity, trust and universal respect. PenFed's products, pricing, and financial stability coupled with the Berkshire Hathaway brand creates a powerful combination for growth within the residential real estate arena. With growth of over 900% in the past 5 years, PenFed Realty is recognized as one of the fastest growing real estate brokerage firms in the country.

Our mission is to recruit, retain, and support the most knowledgeable real estate agents in the industry so that we may ensure a smooth and hassle free home buying experience.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 531-444-8329.

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a Support Services Specialist at our Alexandria, Virginia location. The primary purpose of this job is to process incoming mail to electronic mail, conduct mail runs throughout the service center, process FedEx/UPS deliveries and shipments. Provide assistance with the Kana document attachment processing and Fax queue processing. Prepare monthly mail processing reports.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Inbound Mail Processing

• Pick-up, Sort, Open and process inbound US Postal Service Mail and packages

• Visually Scan all mail for Supicous mail items and handle according to procedures

• Veriy the receipt of letters and packages delivered by FedEx, UPS and other Couriers using hand held scanning devise

• Visually inspect all packages for damage and report all decrepencies immediately to management

• Document Processing

• Review a wide range of physical and electronic documents, properly route and follow document management policy and procedure to ensure retention

• Sort and prepare documents for scanning

• Scan documents using a Kodak scanner

• Route inbound Faxes using computer-based program

• Outbound Mail Processing

• Possess a working knowledge and Remains current on US Postal Rates and processing Regulations/Requirements

• Process outbound mail using Postage Metering System (Quadient)

• Process outbound FedEx Packages using FedEx shipping program

• Possess a working knowledge and Remains current on FedFx rates and processing Regulations/Requirements

• Visually inspect all outbound mail to ensure proper postage and enveople sealing

• FulFillment Services

• Process requests for supplies received via email from the Branch Offices for Brochures, Forms, Envelopes, etc; and prepare items for shipping domestic and international.

• Place orders to replenish supplies as needed

Qualifications

Equivalent combination of education and experience is considered.

• High School Diploma or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions.

• Minimum of one (1) year of related work experience is required.

• Excellent Communication both written and oral

• Advance computer skills.

• Ability to learn new computer programs and become proficient them in a short period of time.

• Advance working knowledge of Microsoft Office Word, Excel, Access, and Visio.

• Working knowledge of document scanning equipment (Kodak, Opex).

• Knowledge of financial institution structure, products, policies and procedures preferred.

Physical Requirements:

• Ability to stand for extended period of time

• Ability to drive (Valid Driver's License)

• Ability to lift boxes up 50lbs

• Ability to use a hand truck/cart for the movement of items

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call may be required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with COVID-19, we have modified our hiring, onboarding, training, and deployment protocols in order to comply with applicable current local and state guidance.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-LL1

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a (Remote) Analyst, Capital Markets at one of the following locations: Tysons, Virginia; San Antonio, Texas; Eugene, Oregon; or Omaha, Nebraska. The primary purpose of this job is to support the treasury and capital markets functions within PenFed, and any other tasks assigned to this role. The incumbent is expected to gain exposure and overview of all the capital markets activities in a short amount of time and is expected to contribute to the activities of the team.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Analyze data to support capital markets decisions using advanced data analytics tools such as Excel, VBA, SAS, R, Python, Tableau etc.

• Work with experienced team members in Capital Markets team to automate loan sale due diligence process and reporting requirements.

• Analyze and tie out collateral stratifications and replines for consumer securitization transactions using tools such as CAS, SQL or Excel.

• Create monthly investor reporting package for securitization transactions with coordination from credit, accounting, investor reporting teams and respond to any investor queries or questions related to the securitization transactions.

• Extract and collect data from multiple systems and data repositories for regular reporting and adhoc reporting.

• Perform portfolio analysis of loans purchased from third parties and publish loan production and performance reports.

• Publish detailed sector research reports for active and new asset classes for the Portfolio and be able to compile/present relevant market research to the senior team members to help them make portfolio management decisions.

• Provide administrative support for loan sales and loan purchases.

• Publish various reports needed for operational, consumer, and real estate loan reviews on a monthly basis.

• Prepare and publish the monthly department production and performance dashboard.

• Prepare formal written analysis for senior management.

• Participates in related special projects as assigned by senior management.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's degree in a related field required.

• Minimum of two (2) years' experience in analyzing macro-economic data, risk management, capital markets and portfolio management areas.

• Proficiency with statistical/data analysis required.

• Advanced knowledge of data analysis tools such as CAS, Excel VBA, SQL, Python, R, Tableau etc.

• Strong working knowledge of accounting principles.

• Strong working knowledge of MS Office applications.

Supervisory Responsibility

• This position will not supervise employees.

Licenses and Certifications

• There are no additional certifications required.

  Work EnvironmentWhile performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

TravelAbility to travel to various worksites and be on-call may be required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with COVID-19, we have modified our hiring, onboarding, training, and deployment protocols in order to comply with applicable current local and state guidance.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-IR1

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a Part-time Associate, Corporate Communications at our Tysons, Virginia location. The primary purpose of this job is to support consistent, timely and relevant corporate messaging across PenFed audiences and channels. This role will be part of the team that leads communications efforts for the credit union's business line activities, organization updates, public affairs, community outreach and industry activities.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Utilize the best platforms and channels to efficiently disseminate and engage messaging and measure / analyze the results.

• Ensure quality control during the process of content development, including writing, reviewing, editing, and publishing content.

• Help to ensure integration and coordination of communications campaigns with internal marketing and social media teams.

• Assist with managing vendor and partner relationships.

• Internal Communications

• Assist in creating a roadmap and content strategy that informs, aligns, and engages employees with the company's strategic direction, values, and culture.

• Execute internal communications strategies and plans to keep employees informed about corporate initiatives.

• Create engaging content for internal audiences including emails, informational articles, and presentations.

• Collaborate with human resources, IT, and other departments to help develop and execute engaging employee-facing communications that drive awareness and understanding around companywide initiatives, employee benefits, new innovations, products, goals, cultural objectives and more.

• Assist in the planning and execution of the internal editorial and content calendar.

• External Communications

• Serve as a point-of-contact for media.

• Respond to incoming media requests.

• Create communications materials for use with media and other external audiences to include press releases, media pitches, talking points, press kits, fact sheets, etc.

• Conduct outreach and proactively pitch and place media stories.

• Support the coordination and media interviews with company subject matter experts.

• Help to support media campaigns and tours.

• Research and identify new media opportunities.

• Build and maintain relevant press lists; form relationships with individual journalists to support story development.Assist in managing media relations functions including media coverage tracking and analysis reports, and distribution of press releases

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's Degree in related field preferred and/or related experience that provide the necessary skills and knowledge to satisfactorily perform the essential job functions.

• One (1) to three (3) years of experience in communications, public relations, journalism or equivalent.

• Excellent analytical and statistical skills required

• Expert knowledge of MS Office Suite

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call may be required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with COVID-19, we have modified our hiring, onboarding, training, and deployment protocols in order to comply with applicable current local and state guidance.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-JB1

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a (Remote) Senior Analyst Consumer Credit Policy Analytics at our Tysons, Virginia location. The primary purpose of this job is to support end-to-end development and implementation of credit policy and credit risk monitoring and analysis in Consumer Lending space. This include automated and judgmental decisioning credit policies for new account acquisition approve/decline, line assignment and portfolio risk management in Credit Card, Direct & Indirect Auto Loan, Unsecured Personal Loan & Line of Credit and Student Loan.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Drive monitoring and analysis of credit risk for both organic and acquired portfolio, prepare related management reporting package and provide insights on root causes, emerging credit trends and implications on Allowance for Loan Losses.

• Perform business line program deep dive and monitoring on credit policy change to drive credit policy optimization and risk mitigation strategies, inform corporate strategic decisions, enable better member experience and improve efficiencies.

• Provide ongoing or ad-hoc risk analytics to support credit or new product expansion.

• Collaborate with modeling team to build/manage risk models using both internal and external data sources, conduct risk drivers analysis and build / implement valuations models.

• Develop manual underwriter scorecard and statistical sampling to support judgmental decisioning review program.

• Collaborate with business line product managers in optimizing marketing campaigns used in acquisitions that align with the credit policies and scoring models.

• Partner with key stakeholders in various groups (Credit Risk Modeling, Business Lines, Compliance, Operations, Finance and Enterprise Risk Management) to identify areas of opportunity and spearhead initiatives in order to enable profitable growth while minimizing credit risk exposure and adapting to changing economic & regulatory environment.

• Identify required data and work with data stewards to understand data source, ensure data quality and retrieve data on a timely basis. Contribute to credit data mart and corporate database designs.

• Identify and communicate data anomalies and requirements to the development team and other stakeholders.

• Enhance portfolio reporting, improve internal efficiencies, and meet changing management and regulatory requirements.

• Participate in external and internal audits, and regulatory examinations as needed.

Qualifications

Equivalent combination of education and experience is considered.

• Master's Degree in Math, Statistics, Economics, Computer Science, or other quantitative field.

• Minimum of three (3) years of experience in quantitative analysis / modeling, credit policy or credit risk management in financial services industry.

• Strong skills in various data analysis and visualization tools including SQL, Tableau, Excel and PowerPoint are required. Proficiency with statistical tools (SAS, R) and analysis is preferred.

• Curiosity, attention to details, strong critical thinking and problem solving skills.

• Ability to work effectively in ambiguous situations, ability to multi-task.

• Self-motivated and strong interpersonal skills in order to actively lead and implement ideas in a cross-functional team environment.

Supervisory Responsibility

• This position will not supervise employees

Licenses and Certifications

• There are no additional certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Travel

Limited travel to various worksites is required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with COVID-19, we have modified our hiring, onboarding, training, and deployment protocols in order to comply with applicable current local and state guidance.

#LI-AJ1

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a Manager, Financial Planning and Analysis at our Tysons, Virginia location. The primary purpose of this role will be to manage PenFed's product profitability management process and will develop and maintain business line P&L which include NIM, Direct OPEX and other indirect costs.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Develop and maintain profitability analysis process across business line segments, product groups, origination channels, and customer segments to provide transparency into revenue/cost structures

• Develop financial planning and reporting packages to management teams

• Maintain effective partnerships with business unit, operational groups, management teams to provide profitability report on an ongoing basis as business objectives evolve and markets change, to ensure competitive pricing, performance to plan, and to maintain core profitability

• Prepare and deliver formal written analyses, reports and presentations of actual results versus plan to LOB teams, Senior Management, and the Asset/Liability Committee on a regular basis including the drivers of those results

• Help converting Excel based profitability report framework to Hyperion Planning system

• Provide insights into the identification of activity based drivers for LOB P&L, cost allocation, working closely with operations and accounting groups to establish and maintain a revenue/expense driver data collection process

• Maintains a broad knowledge of relevant FASB accounting standards including FAS 91 and a thorough understanding of funding considerations for loan products such as autos, mortgages, and credit cards

• Ad hoc reporting/presentation and projects to assist Finance partners

Qualifications

Equivalent combination of education and experience is considered.

• Advanced degree in finance, economics, mathematics, or another quantitative discipline and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions.

• Minimum of eight (8) years of finance/ banking industry experience with at least three (3) years on product profitability

• Minimum of three to five (3-5) years in a Managerial/Supervisory role

• Excellet skills in Excel modeling and Powepoints presentations are strongly recommended

• Experience using Hyperion Planning is preferred

• In-depth knowledge of financial services businesses and complex financial products

• Excellent understanding of financial statements specifically balance sheet and income statements

• Ability to condense highly technical subject matter into clear and effective communications to Senior Management.

• Proven interpersonal and organizational skills, including the ability to support and defend their analytical work to Senior management.

Licenses and Certifications

• CFA professional certification is preferred.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

The role is hybrid requiring certain time in the office (Tyson)

Ability to travel to various worksites and be on-call may be required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with COVID-19, we have modified our hiring, onboarding, training, and deployment protocols in order to comply with applicable current local and state guidance.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-IR1

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a (Remote) Executive Correspondence Writer. The primary purpose of this job is to prepare responses to social media posts, and member responses to correspondence directed to the PenFed president/CEO, executives, board of directors, and Supervisory Committee, as well as for complaints filed with attorney generals, the Consumer Financial Protection Bureau, and Better Business Bureau. The role will be responsible for researching, writing, proofreading, and editing correspondence to ensure the highest quality response to the members. Additional duties include managing the policy and procedure documents and revision process. This includes initiating the review process, documenting status, maintaining historical records, editing and publishing the final documents, and assisting policy and procedure owners.

Work Schedule: 8am to 4:30pm Tuesday through Saturday

*This position is remote, and candidate can be located anywhere in the United States.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Represent the credit union on social media, engaging members, applicants, and consumers with concerns to respond and resolve issues on Facebook, Twitter, and other social media channels.

• Monitor and write formal responses on behalf of senior leadership for various external portals, including state & federal regulators & Better Business Bureau (BBB), for member complaints, comments, and inquiries.

• Research and analyze internal complaints submitted directly to the chairman of the board, the president/CEO, or another member of senior leadership and prepare a detailed analysis and response on their behalf.

• Maintain functional knowledge of all primary credit union systems, including many department-specific systems, to gather and analyze member activity and interactions.

• Coordinate with members of senior management and their designees across the credit union to gather information pertaining to member concerns .

• Prepare accurate and thorough analyses and responses to present to senior management, Compliance, and Audit for review. Respond to their inquiries as needed.

• Ensure all research is thorough and accurate, and adheres to and reflects current standards, policies, and procedures.

• Maintain strong functional knowledge of all applicable banking and credit union regulations to identify potential regulatory or compliance elements of an escalated concern.

• Monitor and prioritize work to ensure concerns are worked promptly and responses provided within specified, mandatory timeframes.

• Contact members as needed for additional information and concern resolution.

• Recommends to their manager opportunities for policy, procedure, or system enhancements resulting from member concerns.

• Monitor policy and procedure review due dates and notify owners, communicating to ensure timely processing.

• Reviews policy and procedure updates proposed by business units for consistency of language, tone, and potential impact to adjacent policies/procedures.

• Prepare policies for signature and publication.

• Maintain detailed records of policy and procedure updates, reviewing and archiving past versions and ensuring updated versions are properly stored and available for reference.

• Prepare reports for management.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's Degree in a related field is strongly preferred.

• Minimum of two (2) years of experience in a call center or related position preferably in a problem-solving and/or supervisory role is preferred.

• At least one (1) year of experience with PenFed in a member-facing role is strongly preferred.

• Very strong interpersonal skills, with the ability to build and sustain relationships with peers, departmental and divisional leaders, members of the Board of Directors, and members of the credit union.

• Exceptional written and oral communication skills are required, with emphasis on professionalism, tone, clarity of thought, and empathy for the member.

• Strong critical thinking skills, with the ability to identify and diagnose member issues and concerns quickly, accurately, and tactfully.

• Highly resourceful team-player, with the ability to also be extremely effective independently.

• Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of member service and response.

• Technical proficiency in standard business computer operations, including Office 365 and other core credit union systems, is required.

  Supervisory Responsibility

  This position will not directly supervise employees

  Licenses and Certifications

  There are no additional certifications required.

  Work Environment

  While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

  • Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

  Travel

  Ability to travel to various worksites and be on-call may be required.

  Special Message Regarding COVID 19

  PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with COVID-19, we have modified our hiring, onboarding, training, and deployment protocols in order to comply with applicable current local and state guidance.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-KG1

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring an Network Engineer II. The primary purpose of this job is to perform engineering and implementation specific tasks on enterprise infrastructure systems, services and applications. Responsibilities include, but are not limited to, system design; standards based implementation, capacity planning, systems integration, process / procedure development and refinement, and technical support.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Implement systems in a phased approach of requirements analysis, system design review, installation, integration, and testing.

• Lead the development of product/project requirements and success criteria through collaboration with internal and external customers. Leverage these criteria and integrate business and technical knowledge when designing and developing solutions to deliver optimal, elegant solutions that meet functional and non-functional requirements while delivering the best value and user experience.

• Provide escalation support to troubleshoot and maintain production infrastructure and to resolve production issues and outages.

• Maintain proper documentation including configuration specifics and procedures, for implementation and ongoing operation/maintenance of infrastructure solutions.

• Provide technical support for enterprise systems. Troubleshoot, repair and recover from hardware or software failures in accordance with standard operating procedures.

• Perform routine operational tasks, verifying the integrity and availability of all hardware, resources, systems, and key processes. Review system and application logs, and verify completion of scheduled jobs.

• Perform systems related maintenance such as systems rebooting, patching, backups, snapshots, health monitoring, hardware/software asset management, software distribution and systems decommissioning.

• Install, configure, test and maintain systems, application software and infrastructure tools.

• Serve as a key team member using existing technical knowledge and have the skills to perform specific projects independently.

• Maintain the highest levels of systems and infrastructure availability.

• Interact with senior engineers and management to identify areas of improvement for operational efficiency.

• Work closely with technical and non-technical personnel within and across PenFed departments and vendors.

Qualifications

Equivalent combination of education and experience is considered.

• Associates or Bachelor's Degree in related field is preferred.

• In lieu of a degree, combination of education and a minimum of six (6) years of related work experience is required that provides the necessary skills and knowledge to perform all the essential job functions.

• Demonstrated understanding of Network, Compute, Storage, Cloud and End-User technologies.

• Strong interpersonal, problem solving and multi-tasking skills desired.

• Must be able to present system designs for user approval at formal reviews.

• Must be capable to provide solutions to identified systems issues.

• Minimum of two (2) years of experience with Gigamon, Infoblox, NetBrain and Silver Peak.

• Minimum of five (5) years of experience with Cisco and F5

Supervisory Responsibility

This position will not supervise employees.

Licenses and Certifications

There are no additional licenses and/or certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call is required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-187892656_AS1

Job Detail

• Company:
  PenFed Credit Union