Company Detail

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a (Remote) Agent Mortgage Loan Officer at our Albuquerque, New Mexico; Santa Fe, New Mexico or El Paso, Texas location. The primary purpose of this job is to respond to mortgage inquiries and referrals that are generated from both their own contacts and from other PenFed's business channels. The Agent MLO will conduct interviews with prospective borrowers in order to analyze financial and credit data, determine member-financing objectives, advice members of product and pricing policies and guidelines, and gather any additional required information.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Proactively solicits new residential mortgage business and sells PenFed mortgage products to meet established loan quality and production goals.

• Promote sales and continually identifies, develops and maintains a quality network of realtor and member business relationships. Increase mortgage business by marketing, promoting and recommending loan products and services with use of sales techniques to promote and close transactions.

• Represent PenFed in the market place, research competitor and other external marketplace best practices. Maintain awareness of competitive strategies and knowledge of product offerings as a means to improving sales penetration and fulfilling the needs of actual and potential members.

• Develop and maintain knowledge of Conventional, VA and FHA lending policies and procedures.

• Provide sound mortgage advice to members regarding the advantages and disadvantages of different loan products and pricing policies and guidelines.

• Ensure exceptional member service by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements, demonstrating a commitment to professional ethics, complying with all Federal and state compliance policies and adhering to Home Mortgage Disclosure Act (HDMA) guidelines.

• Learn and utilize assigned programs and technology to maintain regulatory loan documentation requirements. Ensure all conditions and closing dates are met.

• Initiate and maintain contact with realtors and members throughout the processing period. Ensure that all related parties are kept informed of loan status, conveying the appropriate level of urgency and professionalism so that all expectations are exceeded.

• Identify any issues, which may affect ability to meet previously established conditions and dates in a timely manner.

Qualifications

Equivalent combination of education and experience is considered.

• High School Diploma or equivalent.

• Minimum of four (4) year of college degree preferred.

• Minimum of two (2) years of residential mortgage lending experience with a focus on generating self-sourced business is preferred.

• Demonstrated understanding of mortgage processing, underwriting and closing procedures.

• Knowledge of Conventional, FHA and or VA lending guidelines.

• Understanding of Federal Regulations governing Real Estate Lending.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call is required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-AC1

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a Senior Manager, Product Profitability at our Tysons, Virginia location. The primary purpose of this position is to act as part of the Financial Planning & Forecasting team. This role will manage PenFed's product profitability management process and will develop and maintain business line P&L and indirect cost allocation methodologies. This role requires a results-oriented approach with an understanding of banking balance sheets and P&L dynamics and cost allocation methodologies. This position has considerable interaction with the CFO, senior leaders, and business line owners.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Develop and maintain profitability analysis process across business line segments, product groups, origination channels, and customer segments to provide transparency into revenue/cost structures.

• Maintain effective partnerships with business unit CFOs, operational groups, management teams to provide profitability report on an ongoing basis as business objectives evolve and markets change, to ensure competitive pricing, performance to plan, and to maintain core profitability.

• Prepare and deliver formal written analyses, reports, and presentations of actual results versus plan to LOB CFO teams, Senior Management, and the Asset/Liability Committee on a regular basis including the drivers of those results.

• Help converting Excel based profitability report framework to Hyperion Planning system.

• Provide insights into the identification of activity-based drivers for cost allocation, working closely with operations and accounting groups to establish and maintain a revenue/expense driver data collection process.

• Maintains a broad knowledge of relevant FASB accounting standards including FAS 91 and a thorough understanding of funding considerations for loan products such as autos, mortgages, and credit cards.

• Ad hoc reporting and projects to assist Finance partners.

Qualifications

Equivalent combination of education and experience is considered.

• Advanced degree in finance, economics, mathematics, or another quantitative discipline and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions. MBA/CFA/CMA professional certification preferred.

• Minimum of ten (10) years of finance/ banking industry experience with a minimum of five (5) years on product profitability and two (2) years of experience in people management.

• Experience using Hyperion Planning is strongly preferred.

• In-depth knowledge of financial services businesses and complex financial products.

• Excellent understanding of financial statements specifically balances sheet and income statements.

• Strong written and verbal communication skills.

• Excellent Excel and PowerPoint skills.

• Ability to condense highly technical subject matter into clear and effective communications to Senior Management.

• Proven interpersonal and organizational skills, including the ability to support and defend their analytical work to Senior management.

Licenses and Certifications

• CFA professional certification is preferred.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds. *

Travel

Ability to travel to various worksites and be on-call may be required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-CB1

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a (Remote) Agent Mortgage Loan Officer at our Albuquerque, New Mexico; Santa Fe, New Mexico or El Paso, Texas location. The primary purpose of this job is to respond to mortgage inquiries and referrals that are generated from both their own contacts and from other PenFed's business channels. The Agent MLO will conduct interviews with prospective borrowers in order to analyze financial and credit data, determine member-financing objectives, advice members of product and pricing policies and guidelines, and gather any additional required information.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Proactively solicits new residential mortgage business and sells PenFed mortgage products to meet established loan quality and production goals.

• Promote sales and continually identifies, develops and maintains a quality network of realtor and member business relationships. Increase mortgage business by marketing, promoting and recommending loan products and services with use of sales techniques to promote and close transactions.

• Represent PenFed in the market place, research competitor and other external marketplace best practices. Maintain awareness of competitive strategies and knowledge of product offerings as a means to improving sales penetration and fulfilling the needs of actual and potential members.

• Develop and maintain knowledge of Conventional, VA and FHA lending policies and procedures.

• Provide sound mortgage advice to members regarding the advantages and disadvantages of different loan products and pricing policies and guidelines.

• Ensure exceptional member service by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements, demonstrating a commitment to professional ethics, complying with all Federal and state compliance policies and adhering to Home Mortgage Disclosure Act (HDMA) guidelines.

• Learn and utilize assigned programs and technology to maintain regulatory loan documentation requirements. Ensure all conditions and closing dates are met.

• Initiate and maintain contact with realtors and members throughout the processing period. Ensure that all related parties are kept informed of loan status, conveying the appropriate level of urgency and professionalism so that all expectations are exceeded.

• Identify any issues, which may affect ability to meet previously established conditions and dates in a timely manner.

Qualifications

Equivalent combination of education and experience is considered.

• High School Diploma or equivalent.

• Minimum of four (4) year of college degree preferred.

• Minimum of two (2) years of residential mortgage lending experience with a focus on generating self-sourced business is preferred.

• Demonstrated understanding of mortgage processing, underwriting and closing procedures.

• Knowledge of Conventional, FHA and or VA lending guidelines.

• Understanding of Federal Regulations governing Real Estate Lending.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call is required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-AC1

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a Senior Manager, Product Profitability at our Tysons, Virginia location. The primary purpose of this position is to act as part of the Financial Planning & Forecasting team. This role will manage PenFed's product profitability management process and will develop and maintain business line P&L and indirect cost allocation methodologies. This role requires a results-oriented approach with an understanding of banking balance sheets and P&L dynamics and cost allocation methodologies. This position has considerable interaction with the CFO, senior leaders, and business line owners.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Develop and maintain profitability analysis process across business line segments, product groups, origination channels, and customer segments to provide transparency into revenue/cost structures.

• Maintain effective partnerships with business unit CFOs, operational groups, management teams to provide profitability report on an ongoing basis as business objectives evolve and markets change, to ensure competitive pricing, performance to plan, and to maintain core profitability.

• Prepare and deliver formal written analyses, reports, and presentations of actual results versus plan to LOB CFO teams, Senior Management, and the Asset/Liability Committee on a regular basis including the drivers of those results.

• Help converting Excel based profitability report framework to Hyperion Planning system.

• Provide insights into the identification of activity-based drivers for cost allocation, working closely with operations and accounting groups to establish and maintain a revenue/expense driver data collection process.

• Maintains a broad knowledge of relevant FASB accounting standards including FAS 91 and a thorough understanding of funding considerations for loan products such as autos, mortgages, and credit cards.

• Ad hoc reporting and projects to assist Finance partners.

Qualifications

Equivalent combination of education and experience is considered.

• Advanced degree in finance, economics, mathematics, or another quantitative discipline and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions. MBA/CFA/CMA professional certification preferred.

• Minimum of ten (10) years of finance/ banking industry experience with a minimum of five (5) years on product profitability and two (2) years of experience in people management.

• Experience using Hyperion Planning is strongly preferred.

• In-depth knowledge of financial services businesses and complex financial products.

• Excellent understanding of financial statements specifically balances sheet and income statements.

• Strong written and verbal communication skills.

• Excellent Excel and PowerPoint skills.

• Ability to condense highly technical subject matter into clear and effective communications to Senior Management.

• Proven interpersonal and organizational skills, including the ability to support and defend their analytical work to Senior management.

Licenses and Certifications

• CFA professional certification is preferred.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds. *

Travel

Ability to travel to various worksites and be on-call may be required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-CB1

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring n Items Processing Specialist II at our Kingstowne Branch in Alexandria, Virginia. The primary purpose of this job is to import, process, reconcile PenFed Inclearing, and Return x937 image files from the Federal Reserve Bank via Axway Secure Transport X937 Check21 file transfer into the Check21 database ensuring the received image files in Check21 balance to the Federal Reserve Bank debit advice. This position will supports the Item Processing Specialist I with researching and processing collateralized loan payoff checks received from members, financial institutions, and dealerships in accordance with established PenFed policy and procedures.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Detect and report potential fraud transactions, checks, and suspicious account activity to management for further investigation and referral to BSA and FSO for additional review and compliance with provisions of the Bank Secrecy Act.

• Ensure all member documents that contain nonpublic personal information are secure and undisclosed for compliance with Regulation P of the Gramm-Leach-Bliley Act under guidelines enforced by the CFPB regulatory agency.

• Perform MICR code line repair for incomplete or inaccurate on-us item images imported from the Federal Reserve Bank using integrated data processing systems and software applications.

• Balance imported image file data while ensuring no duplication of presented items occurs.

• Transmit the on-us posting file to the core processor via remote desktop connection to the RDS terminal server using the MOVEit secure transfer software for corresponding Hogan batch and sequential posting of checks transactions.

• Follow up with IT Data Center via telephone to verify the transmitted file balances to the appropriate Mobius report.

• Prepare Inclearing Excel formatted balance worksheet and distribute to the Accounting Department and other appropriate staff members.

• Verify image files were successfully imported into Image Center from the FiServ and FundTech databases for each application.

• Perform MICR code line repair on item images for incomplete data fields using Check21 formatting codes for Federal Reserve Bank presentment and processing of x937 check image files.

• Balance repaired Remote Deposit image files to FiServ item capture report and repaired Branch Capture image files to accumulated daily branch totals.

• Distribute balanced image files from Image Center to the Check 21 server for export file preparation to the Federal Reserve Bank.

• Prepare POD Excel formatted balance worksheet and distribute to the Accounting Department and other appropriate staff members.

• Open and sort mail either manually or using the OPEX mail machines 50, 51, and 7.5. Prepare mail for proper run distribution according to the defined run types.

• Run prepared work down the sorter using the CAR (character recognition) program and ICS PC to capture images. Must be able to clear jams on the sorter and perform QA review for image quality to insure the system is capturing clear and accurate images for processing. Inform management of any problems with hardware or software above operator level.

• Perform exact code line repair for all misread or missing check MICR fields using Check21 format codes for correct placement of data within the x937 image file to the Federal Reserve Bank to avoid check processing clearing delays and non-cash adjustment debits from FED.

• Perform data entry of all header types using the Remittance software application for all unidentified or misread credit fields including all PenFed account types and general ledger offsets.

• Upon completion of data entry, balance each batch of debits and credits and update the header batch total with correct batch amount prior to the export of the mail files to Image Center.

• Research incomplete deposits/payments sent by members and bill pay companies for credit to PenFed accounts, using various PenFed systems and/or reports, including but not limited to Hogan, FDR, TWIPS, RemitPlus and Mobius reports.

• Identify and return non-negotiable or unidentifiable deposits and payments to the members or bill pay companies that cannot be processed by further research using PenFed systems or reports.

• Clean and perform preventative maintenance functions on all mail opening equipment as required. Identify and report equipment failures to management for further action and possible vendor follow up.

• Open, sort, log and prepare for processing all departmental controlled mail received from the USPS, UPS, FEDEX, and any other overnight delivery service and record applicable tracking numbers for research purposes.

• Sort incoming mail for delivery to various PenFed departments.

• Using the Hasler mail equipment and system, process the outgoing metered mail in accordance with USPS delivery standards and postal guidelines. Prepare the outgoing controlled mail following UPS procedures and mailing deadlines.

• Receive and process auto loan payoffs in accordance with PenFed policy and procedures.

• Using the CMS title processing application and information provided from the payoff check or documentation, perform perfected title releases for all applicable payoff transactions.

• Correspond with Collateral Control, member and/or dealership on payoffs that are short or titles that are not perfected.

• Assist Specialist I with payoffs in deciphering notes in CMS, answering questions with regards to titles that are not perfected and helping with complex questions asked by dealership.

• Keep management, BSA, DCC, and FSO informed of possible fraudulent situations that involve returned checks.

• Monitor and receive large dollar return notifications using the EARNS network, placing holds and restraints on accounts as required.

• Import return item image files via Axway secure transport from the Federal Reserve Bank. Create and print Check21 IRD documents from imported image file.

• Reconcile incoming cash letters for returns to daily debit advice presented from the Federal Reserve Bank.

• Researches unidentifiable information through various systems: TWIPS, Image Center, Encore Teller, Hogan, FDR, FiServ, and Connex and Mobius reports.

• Debit member accounts and assess appropriate fees for chargeback transactions using Hogan posting screens. For items not eligible for chargeback in Hogan, offset the applicable general ledger account on the GL summary to clear FedReturn GL.

• Upon completion of Hogan chargeback or general ledger entry, daily sends or transmits return checks to various PenFed departments: item processing, DCC, Collateral Control, Credit Cards, FSO, IRA, Mortgage Servicing and accounting for final return check processing.

• Update daily production reports.

• Prepare PeopleSoft daily balancing summaries for Accounting.

• Prepare and mail chargeback letters for notification of return checks to members.

• Maintain daily or monthly production reports as directed by management.

• Assist management with training of Specialist I by answering questions, verifying procedures and providing guidance.

• Answer telephone and email questions from MSR's with regard to payment postings, misapplied payments and charge back items.

Qualifications

Equivalent combination of education and experience is considered.

• High School Diploma or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions.

• Minimum of two (2) year of payment processing experience or related experience is required.

• 10-key experience is required.

• Experience using standard computer software such as Microsoft Word and Excel, required.

• Knowledge of financial institution structure, products, policies and procedures preferred.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call may be required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-VS1

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a Salesforce Engineer II at our Tysons, Virginia location. The primary purpose of this position is to perform complex technical analysis, design, development and support of new and existing applications on the Salesforce platform.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Implement systems in a phased approach of requirements analysis, system design review, build, integration, and testing.

• Lead the development of product/project requirements and success criteria as part of the team.

• Provide escalation support to troubleshoot, maintain systems and resolve issues and outages.

• Develop and maintain proper documentation including configuration specifics and procedures, for implementation and ongoing operation/maintenance of solutions.

• Perform routine operational tasks, verifying the confidentiality, integrity and availability of all hardware, resources, systems, and key processes.

• Review system and application logs, and verify completion of scheduled jobs.

• Serve as a key team member using existing technical knowledge and have the skills to perform projects independently.

• Interact with senior engineers, management, vendors and other stakeholders to identify areas of improvement for operational efficiency.

• Accountable for delivering all assigned tasks and projects.

• Participate in the planning and design of an enterprise Business Continuity Plan and Disaster Recovery Plan.

• Comply with Security, Incident Management and Change Management procedures and reporting practices.

• Maintain up-to-date detailed knowledge of the IT industry as it relates to the technologies and processes in your domain.

• Develop and maintain secure configuration and operations of in-place systems according to industry best practices.

• Participate in design discussions and ensure that designs are aligned with the PenFed Secure By Design philosophy, the PenFed architecture, and also the current roadmap.

• Remain an active learner in technologies related to your domain and relevant organizational knowledge.

• Assists junior and subordinate staff in order to develop staff capabilities.

• Participates in on-call 24X7 support as needed in the event of system outage or failure.

• Develop solutions primarily on the Salesforce platform using Apex and Lightning in an agile environment.

• Must possess working knowledge of one or more programming languages.

• Implement changes according to IT design and specifications under the guidance of senior staff and designated project leaders.

• Participate in the integration, testing, maintenance and operation of systems.

• Proficient in writing clear, readable code and building prototypes.

• Knowledge of the major peripheral systems that work in conjunction with assigned applications.

• Adjust priorities as required to meet business requirements and deadlines.

• Provides mentoring and oversight to less experienced engineers.

• May act as project lead or receive work assignments from designated project leaders.

Qualifications

Equivalent combination of education and experience is considered.

• Associates or Bachelor's Degree in related field.

• Strong written and verbal communication skills.

• Strong interpersonal skills and ability to collaborate with team members.

• Effective time management, independent problem solving and multi-tasking skills.

• Must be able to present system designs for user approval at formal reviews.

• Strong problem solving and analytic skills.

• Demonstrated understanding of Network, Compute, Storage, Cloud and End-User technologies.

• Infrastructure Engineers are responsible for the Design, Engineering and Operations of secure and highly available on-prem and Cloud computing. platforms, servers, Voice, Database , networks and related management platforms and tools.

• Infrastructure Engineers deploy the release of new technologies as well as design, install, configure, maintain and perform testing of operating systems, networks, and related management and monitoring tools and hardware.

• Seeks out new challenges that require risk taking. Determines the resources, team support, and technical needs necessary to enable success and procures them. Keeps responding to the challenge in spite of obstacles and setbacks.

• Applies simple problem-solving methodologies to diagnose and solve operational and interpersonal problems. Determines the potential causes of the problem and devises testing methodologies for validation. Shows empathy and objectivity toward individuals involved in the issue. Analyzes multiple alternatives, risks and benefits for a range of potential solutions. Recommends resource requirements and collaborates with impacted stakeholders.

• Demonstrates operational agility. Uses organizational systems that result in multiple critical activities to be identified and completed on time.

• Renegotiates priorities as necessary. Puts systems in place and uses them to monitor and detect errors and problems. Tests and inspects outputs, and applies quality checks prior to work submission.

• Application Engineers are responsible for the design, development an implementation of secure and highly available applications.

Preferred qualifications:

• Experience in Salesforce development with FSC, Apex, Batch, Trigger, Visualforce Page, SOQL, Test Class, Lightning Components, Integration with REST and SOAP APIs development with FSC

• Scripting languages such as Python, Ruby, Bash, or Perl

• Functional and/or object-oriented programming languages such as java, jQuery, JavaScript, Classic ASP

• MS SQL

• Cloud based hosting solutions (AWS-EC2/ECS, Azure, Google Cloud)

• Developing automation workflows and routines using open source tools (i.e. Selenium)

• Large-scale software implementation (high transaction volume, high availability concepts)

• Windows, Linux server automation and scripting

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call is required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Join one of the nation's fastest-growing mortgage teams. At Penfed, our people are our greatest advantage. As we grow rapidly, we want to hire the industry's leading talent. If you are up for the challenge, you belong here.

PenFed is hiring a (Remote) Area Sales Manager at one of the following locations: Tysons, Virginia or Alexandria, Virginia. The Area Sales Manager will work closely with the Divisional Sales Managers and Executive leadership to execute on the strategic plan for their specific geographic area and the division as a whole. The primary purpose of this job is to lead and develop Agent Mortgage Loan Officers, recruit and retain talent to join their team and manage daily sales activities to ensure Key Performance Indicators (KPI's) are being met on a monthly basis. This role will also work closely with affiliated businesses to form relationships and support members.

*This position is remote and candidate must be located within a 25 mile radius of Tysons or Alexandria, VA *

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Recruit, evaluate, and select qualified mortgage Loan Originators to retain and grow marketshare in assigned territory in accordance with the minimum performance standards outlined. Responsible for the overall success and growth for assigned sales territory.

• Creates workforce stability by attracting, developing, engaging and retaining top talent.

• Supports the team in achieving goals through coaching and modeling the behaviors and core PenFed values.

• Coach Loan Officers on sales tactics, origination best practices, which loan scenario best suits the borrower and member satisfaction scores.

• Develop goals to strengthen internal and external partnerships, to increase mortgage production, and to ensure smooth operations within teams.

• Models sales skills and becomes the LO's accountability partner to ensure they are closing minimum production standards monthly while maintaining high member satisfaction.

• Ensure established sales activities are being executed by the assigned LO's.

• Assist Loan Officers with making presentations to Real Estate partners to introduce PenFed Loan products and services.

• Responsible for profitable growth for designated team within assigned market to meet or exceed established goals and objectives for the division.

• Responsible for Performance Reviews, PIPs, training, time cards, expense approvals.

• Generates referrals for mortgage sales opportunities and sales of other Company business line products.

• Ensure the BHHS/PFR realty offices agents are receiving excellent service and feedback on all pending files.

• Manage QC findings on Agent MLO processed loans to include making corrections as needed and attending monthly meetings to review results.

• Remain current on all mortgage department policies updating staff of any changes or new business so that they remain informed.

• Conduct weekly meetings with the BHHS group review quality service and to discuss any issues that may have occurred during the week, seeking resolutions.

• Meet with Divisional managers and MLO sales teams on a weekly basis to keep communication open and consistent.

• Actively participates in local and state mortgage banking, realtor, and builder trade associations, and maintains a thorough understanding of mortgage industry knowledge and event issues.

• Field incoming member concerns and ensure issues are resolved and members are satisfied.

• Review daily pipelines to ensure ACL/PQ are compliant and in line with departmental expectation.

This role is responsible for ensuring business continuity.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's Degree in Management, Marketing or a related field is required.

• Minimum of eight (8) years' of experience in Mortgage Sales/Operations with a minimum of three (3) years supervisory experience is required.

• Advanced knowledge of mortgage originations; including product, underwriting, investor and compliance guidelines required.

• Ability to manage staff by leading department initiatives and motivating team members to achieve and exceed sales goals.

• Must be able to work well in a team environment.

• Ability to manage multiple deadlines and priorities without sacrificing member satisfaction.

• Demonstrated proficiency in the recruitment and management of residential mortgage loan origination professionals.

• Proficiency with personal computers as well as pertinent software packages.

• Excellent verbal and written communication skills.

• Strong interpersonal skills to build and maintain business collaborate relationships within and outside organization.

• Must be able to pass NMLS screening, which includes a satisfactory credit history.

Supervisory Responsibility

• This position will supervise employees.

Licenses and Certifications

• Must have an active NMLS license.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call may be required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-AC1

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a Director, Capital Markets at our Tysons, Virginia location. The position is responsible for managing the Securitization and other Capital Market operations associated with Portfolio Acquisitions, Sales, and new third party relationships. This position will primarily oversee and monitor the asset level due diligence, collateral cash flow modelling, bond waterfall analytics, investor reporting and asset level disclosures for several consumer asset securitization transactions. Additionally, this position will coordinate with several internal teams to ensure monthly performance data, collection information and bond investor calculations are reported to the Trustee in a timely manner.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Lead the development of collateral cash flow models, bond waterfall models and other analytics required for supporting the pre-closing and post-closing procedures for consumer securitization transactions.

• Work with individual product, accounting, collections, credit, IT, Data and operations teams to build the necessary infrastructure to securitize consumer assets originated and acquired by PenFed.

• Work with Investment Banks, Trustees, Rating Agencies, Accountants, internal and external stake holders for securitization transactions to ensure successful issuance of ABS transactions. Manage new investment banking, servicing, trustee relationships.

• Leverage knowledge of Securitization regulations such as Credit Risk Retention requirements, Regulation AB, investor due diligence requirements and ensure compliance with these rules and regulations for all the upcoming securitization transactions.

• Work with Finance, Product teams to determine the economics of securitization transactions based on current market conditions and enhance the ROA while focused on balance sheet management.

• Manage and mentor individuals regarding Consumer Loan Securitization techniques and other capital market mechanisms to ensure PenFed is able to leverage the latest nuances in waterfall structures in the securitization transactions.

• Analyze the stratifications of similar securitization transactions, performance trends and execution economics to compare enhancements to be made with respect to PenFed processes and systems. Work collaboratively with credit and product teams to publish a memo regarding the results of the analysis.

• Review closing documents to ensure accurate disclosure of the waterfall mechanism and other analytics related to the securitization transaction. Incorporate any inputs/comments from internal departments such as Accounting, Legal, Finance, Compliance, Collections, TPRM, IT, Operations and Marketing.

• Manage the publication of the monthly investor reporting package with coordination from Credit, accounting, investor reporting teams and respond to any investor queries or questions related to the securitization transactions.

• Demonstrated Ability to analyze large amounts of consumer data using analytical tools such as R, SQL, Tableau, SAS, Excel, SPSS and Visual Basic.

• Assist in the pricing, due diligence, purchase and sale of consumer portfolios and facilitate interactions with brokers, potential buyers in the portfolio due diligence and other operational aspects.

Qualifications

Equivalent combination of education and experience is considered.

• Master's Degree in Business, Economics, Finance with preference for quantitative fields (e.g., Applied Math, Economics, Statistics, Predictive modeling) or a related field is preferred. Equivalent combination of education and experience is considered.

• Minimum of twelve (12) years of work experience in financial services required.

• Minimum of five (5) years of experience of management experience required.

• Minimum of eight (8) years' experience in consumer lending preferred.

• Minimum of five (5) years' experience in consumer analytics preferred.

• Extensive knowledge of Consumer products (Autos, Credit Cards, Personal Loans, Mortgages) including identifying drivers for credit policy, knowledge of the underwriting process, performance analytics and reporting functions.

• Demonstrated ability to manage complex enterprise-wide projects and end-to-end implementations that require building strong working relationships across the organization.

• Proficiency in data analytics and reporting tools such as R, SQL, Tableau, SAS, SAS Enterprise Miner, Excel, SPSS, SPSS Modeler and Visual Basic.

• Provides leadership to managers and other junior professional associates within the team.

• Oversees the investor reporting and transaction analytics functions within the Capital Markets team.

• Demonstrated ability to analyze and synthesize data to make decisions.

• Track record of successfully executing consumer ABS securitization transactions interacting with multiple stake holders internally and externally within the organization.

Supervisory Responsibility

This position will supervise employees.

Licenses and Certifications

CFA or FRM is preferred

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to investor locations occasionally may be required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-IR1

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Join one of the nation's fastest-growing mortgage teams. At Penfed, our people are our greatest advantage. As we grow rapidly, we want to hire the industry's leading talent. If you are up for the challenge, you belong here.

PenFed is hiring a (Remote) Area Sales Manager at one of the following locations: Tysons, Virginia or Alexandria, Virginia. The Area Sales Manager will work closely with the Divisional Sales Managers and Executive leadership to execute on the strategic plan for their specific geographic area and the division as a whole. The primary purpose of this job is to lead and develop Agent Mortgage Loan Officers, recruit and retain talent to join their team and manage daily sales activities to ensure Key Performance Indicators (KPI's) are being met on a monthly basis. This role will also work closely with affiliated businesses to form relationships and support members.

*This position is remote and candidate must be located within a 25 mile radius of Tysons or Alexandria, VA *

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Recruit, evaluate, and select qualified mortgage Loan Originators to retain and grow marketshare in assigned territory in accordance with the minimum performance standards outlined. Responsible for the overall success and growth for assigned sales territory.

• Creates workforce stability by attracting, developing, engaging and retaining top talent.

• Supports the team in achieving goals through coaching and modeling the behaviors and core PenFed values.

• Coach Loan Officers on sales tactics, origination best practices, which loan scenario best suits the borrower and member satisfaction scores.

• Develop goals to strengthen internal and external partnerships, to increase mortgage production, and to ensure smooth operations within teams.

• Models sales skills and becomes the LO's accountability partner to ensure they are closing minimum production standards monthly while maintaining high member satisfaction.

• Ensure established sales activities are being executed by the assigned LO's.

• Assist Loan Officers with making presentations to Real Estate partners to introduce PenFed Loan products and services.

• Responsible for profitable growth for designated team within assigned market to meet or exceed established goals and objectives for the division.

• Responsible for Performance Reviews, PIPs, training, time cards, expense approvals.

• Generates referrals for mortgage sales opportunities and sales of other Company business line products.

• Ensure the BHHS/PFR realty offices agents are receiving excellent service and feedback on all pending files.

• Manage QC findings on Agent MLO processed loans to include making corrections as needed and attending monthly meetings to review results.

• Remain current on all mortgage department policies updating staff of any changes or new business so that they remain informed.

• Conduct weekly meetings with the BHHS group review quality service and to discuss any issues that may have occurred during the week, seeking resolutions.

• Meet with Divisional managers and MLO sales teams on a weekly basis to keep communication open and consistent.

• Actively participates in local and state mortgage banking, realtor, and builder trade associations, and maintains a thorough understanding of mortgage industry knowledge and event issues.

• Field incoming member concerns and ensure issues are resolved and members are satisfied.

• Review daily pipelines to ensure ACL/PQ are compliant and in line with departmental expectation.

This role is responsible for ensuring business continuity.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's Degree in Management, Marketing or a related field is required.

• Minimum of eight (8) years' of experience in Mortgage Sales/Operations with a minimum of three (3) years supervisory experience is required.

• Advanced knowledge of mortgage originations; including product, underwriting, investor and compliance guidelines required.

• Ability to manage staff by leading department initiatives and motivating team members to achieve and exceed sales goals.

• Must be able to work well in a team environment.

• Ability to manage multiple deadlines and priorities without sacrificing member satisfaction.

• Demonstrated proficiency in the recruitment and management of residential mortgage loan origination professionals.

• Proficiency with personal computers as well as pertinent software packages.

• Excellent verbal and written communication skills.

• Strong interpersonal skills to build and maintain business collaborate relationships within and outside organization.

• Must be able to pass NMLS screening, which includes a satisfactory credit history.

Supervisory Responsibility

• This position will supervise employees.

Licenses and Certifications

• Must have an active NMLS license.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call may be required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-AC1

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

The future of PenFed starts with you! Our goal at PenFed is to empower our members to -Do Better- financially. Do you have a passion to do meaningful work? Our teams' mission is to provide our members the tools to reach their financial goals. Here at PenFed, our members are like family and we believe everyone who dreams big and works hard deserves great rates and rewards. If you agree, you belong here.

PenFed is hiring a Financial Center Assistant Manager at our Kingstowne Branch located in Alexandria, Virginia. The primary purpose of this job is to support the leadership management of the Financial Center Manager. The incumbent will provide teammate oversight through both coaching and the development of teammates. In addition, this position will provide co-leadership in achieving the Financial Center goals around sales productivity, member experience, and operational soundness.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Co-lead a member-centric environment whereby all teammates are accountable for delivery of exceptional member experience.

• Provide coaching and assistance to all staff by evaluating key performance measures to identify opportunities for improvement.

• Support the Financial Center Manager in driving business results.

• Provide guidance and training to ensure that new products and procedures are both communicated and followed by financial center teammates.

• Assist members with questions and correspondence from loan applicants regarding pending or approved loans and take appropriate action to include loan disbursement.

• Counsel members and potential members regarding all types of PenFed loan and share products, policies and procedures and resolves more complex member problems.

• Maintain a current knowledge of PenFed loan and share products and promote these products to eligible members and potential members.

• Support the Financial Center Manager in monthly audits and all Financial Center inspections.

• Communicates with the Financial Center Manager on issues relating to staff and operations.

• The Financial Center Assistant Manager provides solution recommendations in support of the Financial Center Manager.

• Serve as Assistant Treasurer within delegated authority limits.

• Provide co-oversight to production reports to include MRD and nightly branch updates.

• Supports the Financial Center Manager in scheduling thus ensuring proper Financial Center coverage.

• Actively networks within field of memberships to include local community, military installations, and affiliated partners to grow brand awareness.

• Provide leadership support to other Financial Centers as designated by the respective Sr. Manager to include working weekends and/or extended hours as required to operate the business.

• Assist with any internal, external, or Marketing initiatives that support the enhancement of our business.

Qualifications

Equivalent combination of education and experience is considered.

• Associates Degree or higher in related field preferred.

• Minimum of two (2) years' experience in a financial institution required.

• Minimum of one (1) year supervisory experience preferred.

Supervisory Responsibility

• This position will directly supervise employees.

Licenses and Certifications

There are no additional licenses and/or certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites due to coverage needs is required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-KG1

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a Remote Area Sales Manager in Charlotte, North Carolina. The Area Sales Manager will work closely with the Divisional Sales Managers and Executive leadership to execute on the strategic plan for their specific geographic area and the division as a whole. The primary purpose of this job is to lead and develop Agent Mortgage Loan Officers, recruit and retain talent to join their team and manage daily sales activities to ensure Key Performance Indicators (KPI's) are being met on a monthly basis. This role will also work closely with affiliated businesses to form relationships and support members.

This position is available remotely within 100 miles of job location

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Recruit, evaluate, and select qualified mortgage Loan Originators to retain and grow marketshare in assigned territory in accordance with the minimum performance standards outlined. Responsible for the overall success and growth for assigned sales territory.

• Creates workforce stability by attracting, developing, engaging and retaining top talent.

• Supports the team in achieving goals through coaching and modeling the behaviors and core PenFed values.

• Coach Loan Officers on sales tactics, origination best practices, which loan scenario best suits the borrower and member satisfaction scores.

• Develop goals to strengthen internal and external partnerships, to increase mortgage production, and to ensure smooth operations within teams.

• Models sales skills and becomes the LO's accountability partner to ensure they are closing minimum production standards monthly while maintaining high member satisfaction.

• Ensure established sales activities are being executed by the assigned LO's.

• Assist Loan Officers with making presentations to Real Estate partners to introduce PenFed Loan products and services.

• Responsible for profitable growth for designated team within assigned market to meet or exceed established goals and objectives for the division.

• Responsible for Performance Reviews, PIPs, training, time cards, expense approvals.

• Generates referrals for mortgage sales opportunities and sales of other Company business line products.

• Ensure the BHHS/PFR realty offices agents are receiving excellent service and feedback on all pending files.

• Manage QC findings on Agent MLO processed loans to include making corrections as needed and attending monthly meetings to review results.

• Remain current on all mortgage department policies updating staff of any changes or new business so that they remain informed.

• Conduct weekly meetings with the BHHS group review quality service and to discuss any issues that may have occurred during the week, seeking resolutions.

• Meet with Divisional managers and MLO sales teams on a weekly basis to keep communication open and consistent.

• Actively participates in local and state mortgage banking, realtor, and builder trade associations, and maintains a thorough understanding of mortgage industry knowledge and event issues.

• Field incoming member concerns and ensure issues are resolved and members are satisfied.

• Review daily pipelines to ensure ACL/PQ are compliant and in line with departmental expectation.

This role is responsible for ensuring business continuity.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's Degree in Management, Marketing or a related field is required.

• Minimum of eight (8) years' of experience in Mortgage Sales/Operations with a minimum of three (3) years supervisory experience is required.

• Advanced knowledge of mortgage originations; including product, underwriting, investor and compliance guidelines required.

• Ability to manage staff by leading department initiatives and motivating team members to achieve and exceed sales goals.

• Must be able to work well in a team environment.

• Ability to manage multiple deadlines and priorities without sacrificing member satisfaction.

• Demonstrated proficiency in the recruitment and management of residential mortgage loan origination professionals.

• Proficiency with personal computers as well as pertinent software packages.

• Excellent verbal and written communication skills.

• Strong interpersonal skills to build and maintain business collaborate relationships within and outside organization.

• Must be able to pass NMLS screening, which includes a satisfactory credit history.

Supervisory Responsibility

This position will directly supervise employees

Licenses and Certifications

Must have an active NMLS license.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call may be required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a Senior Business Process Engineer at our McLean, Virginia location. The primary purpose of this position is to document business processes as well as redesign, re-engineer, and implement new solutions to align with the regulatory compliance, risk management and operational effectiveness strategy. This position will support the business using Lean and Six Sigma process engineering principles to design and/or optimize business processes and improve their overall execution and performance.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Organizes, leads, and facilitates cross-LOB, process design and re-engineering initiatives that will encompass an end to end analysis and future state redesign that requires specialized knowledge or skill critical to the redesign effort in a matrix leadership environment.

• Develops improvement approaches within businesses and across lines of businesses that are holistic, customer focused to understanding business processes and workflow.

• Identifies and helps to prioritize new initiatives to drive business strategy, mitigate potential risks and control gaps, financial return, and/or positive member impact.

• Establishes standards for measuring performance against process requirements.

• Provides advanced statistical analysis for business leaders, project teams, and managers as required.

• Conducts in-depth evaluation of business processes, system processes, and industry standards.

• Ensures essential procedures are followed and helps to define operating standards and processes.

• Train and mentor existing and new employees/contractors on business process improvement.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's Degree in Business or a related field is required.

• Minimum of eight (8) years of progressively responsible experience with industry methods for process improvement, organizational design, organizational change management, or performance optimization.

• Minimum of five (5) years' experience with the facilitation of process improvement or business and organizational transformation workshops, sessions, or off-sites, including facilitation with senior and executive leaders.

• Extensive experience with MS Visio or like technology is required

• Experience with financial services operations (products, services, collections, branch and/or service center operations, etc.) or other bank product lines are preferred.

• Familiarity with operating regulations including but not limited to Reg CC, DD, E, and Z, BSA, CIP, and UDAAP, is preferred.

• Advanced knowledge of Microsoft Office tools is preferred.

• Detail-oriented with strong organizational skills with the ability to manage or lead multiple projects effectively.

• Understanding and application of process management standards and policies, and knowledge of applicable regulations and risk management practices.

• Demonstrated analytical skills with follow-up and problem-solving capability, lateral thinking.

• Ability to analyze a process and recommend ways to improve quality, controls, and efficiency.

Supervisory Responsibility

No supervisory responsibility

Licenses and Certifications

Certification in Lean Six Sigma Black Belt or Master Black Belt Certification required.

Certifications in project management, business process modeling nation, risk management, and/or auditing are helpful.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Travel

Travel to various worksites is required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-KG1

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a Branch Support Representative at our Augusta, Georgia location. The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members' needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Deliver results by meeting or exceeding goals in a member-centric, results driven environment.

• Display strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service.

• Demonstrate member service skills and the ability to resolve problems independently; utilizing critical thinking, and problem-solving skills or escalate as needed to promote member satisfaction.

• Utilize industry leading solutions to meet the unique life needs of our members to include home ownership, wealth management, financial education, and managing debt.

• Establish solid relationships with teammates, business partners and internal network by fostering teamwork and collaboration.

• Display passion, commitment, and a drive to deliver an experience that improves our members' financial lives by explaining and cross selling all PenFed loan and share products as appropriate.

• Demonstrate initiative and a commitment to continuous learning, and the ability to adapt to changing demands and requirements.

• Assist members' thorough loan process to include inputting loan applications, reviewing terms and conditions, and disbursement.

• Remain knowledgeable of the competitive landscape within the financial services industry.

• Strong organizational skills including the ability to manage multiple responsibilities and prioritize.

• Provide assistance performing cash transactions when necessary to meet member needs and deliver best in class member experience.

• Provide support to other branches to include working weekends and/or extended hours as required to operate the business.

• Support additional PenFed initiatives to support needs of members, and business.

Qualifications

Equivalent combination of education and experience is considered.

• Associate Degree in a related field such as business management, business administration, or finance.

• Minimum of two (2) year of demonstrated successful sales experience is required.

• Minimum of at least six (6) months of cash handling experience.

• Experience in financial services and knowledge of financial services industry, products and solutions.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call may be required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-KG1

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a Senior Business Process Engineer at our McLean, Virginia location. The primary purpose of this position is to document business processes as well as redesign, re-engineer, and implement new solutions to align with the regulatory compliance, risk management and operational effectiveness strategy. This position will support the business using Lean and Six Sigma process engineering principles to design and/or optimize business processes and improve their overall execution and performance.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Organizes, leads, and facilitates cross-LOB, process design and re-engineering initiatives that will encompass an end to end analysis and future state redesign that requires specialized knowledge or skill critical to the redesign effort in a matrix leadership environment.

• Develops improvement approaches within businesses and across lines of businesses that are holistic, customer focused to understanding business processes and workflow.

• Identifies and helps to prioritize new initiatives to drive business strategy, mitigate potential risks and control gaps, financial return, and/or positive member impact.

• Establishes standards for measuring performance against process requirements.

• Provides advanced statistical analysis for business leaders, project teams, and managers as required.

• Conducts in-depth evaluation of business processes, system processes, and industry standards.

• Ensures essential procedures are followed and helps to define operating standards and processes.

• Train and mentor existing and new employees/contractors on business process improvement.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's Degree in Business or a related field is required.

• Minimum of eight (8) years of progressively responsible experience with industry methods for process improvement, organizational design, organizational change management, or performance optimization.

• Minimum of five (5) years' experience with the facilitation of process improvement or business and organizational transformation workshops, sessions, or off-sites, including facilitation with senior and executive leaders.

• Extensive experience with MS Visio or like technology is required

• Experience with financial services operations (products, services, collections, branch and/or service center operations, etc.) or other bank product lines are preferred.

• Familiarity with operating regulations including but not limited to Reg CC, DD, E, and Z, BSA, CIP, and UDAAP, is preferred.

• Advanced knowledge of Microsoft Office tools is preferred.

• Detail-oriented with strong organizational skills with the ability to manage or lead multiple projects effectively.

• Understanding and application of process management standards and policies, and knowledge of applicable regulations and risk management practices.

• Demonstrated analytical skills with follow-up and problem-solving capability, lateral thinking.

• Ability to analyze a process and recommend ways to improve quality, controls, and efficiency.

Supervisory Responsibility

No supervisory responsibility

Licenses and Certifications

Certification in Lean Six Sigma Black Belt or Master Black Belt Certification required.

Certifications in project management, business process modeling nation, risk management, and/or auditing are helpful.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Travel

Travel to various worksites is required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-KG1

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Join one of the fastest growing real estate brokerages in the country with a position that suites your personality and gives you the opportunity to thrive. Berkshire Hathaway HomeServices PenFed Realty (PenFed Realty) is a wholly owned subsidiary of PenFed Credit Union (PenFed) striving daily to uphold our values of integrity, innovation, and improvement. Our mission is to provide a gateway for an enhanced quality of life and better financial opportunities for our employees, sales professionals, and clients. Joining PenFed Realty is more than being an employee; it's about being a part of the PenFed family.

PenFed Realty is hiring Transaction Coordinator for the DC Metro area. This position will act as a point of contact for real estate agents, providing transaction coordination and overall transaction processing. The successful candidate will assist agents with promoting property listings and administrative duties required during each stage of a transaction, from contract to close. The Transaction Coordinator will report to the Administrative Services Director and collaborate across departments and offices to perform full-service, best-in-class support to ensure agent success. Residential real estate experience in an administrative or sales role is required.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Transactional processing for listings and sales contracts across the region using Zipform and Back Office.

• Create transaction coordination projects in ASANA to ensure tasks are completed timeously.

• Add and update listing information in the MLS.

• Create reports in MLS and Back Office.

• Assist agents in promoting listings utilizing company tools and programs to include, but not limited to BHHS Resource Center, Listing Automation, Canva, etc.

• Collaborate with agents, clients, title, mortgage and inspection companies on contract to close transactions to ensure an effortless closing process.

• Present the Transaction Coordination program to sales agents or at office sales meetings when required.

• Provide departmental and office administrative support as needed to include, but not limited to updating agent records, adding information to company programs, etc.

• Attend departmental meetings as needed

• Remain apprised of upgrades & updates to programs and communicate changes to key stakeholders.

• Support planning and execution of company events as needed.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's Degree in a related field preferred.

• Minimum of two (2) years' equivalent experience required.

• Thorough working knowledge of Microsoft Office and solid administrative background experience.

• Excellent written and verbal communication skills, solid organizational skills including attention to detail, awareness of timelines and multi-tasking ability.

• Ability to work independently as well as in a team environment internal and external resources to achieve goals.

• Strong sense of accountability for the agent experience and desire to provide best in class support.

• Committed to standards of the highest professionalism and ethical behavior. Handles confidential information

Licenses and Certifications

There are no licenses or certifications required for this position.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Limited travel to various worksites is required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a Senior Business Process Engineer at our McLean, Virginia location. The primary purpose of this position is to document business processes as well as redesign, re-engineer, and implement new solutions to align with the regulatory compliance, risk management and operational effectiveness strategy. This position will support the business using Lean and Six Sigma process engineering principles to design and/or optimize business processes and improve their overall execution and performance.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Organizes, leads, and facilitates cross-LOB, process design and re-engineering initiatives that will encompass an end to end analysis and future state redesign that requires specialized knowledge or skill critical to the redesign effort in a matrix leadership environment.

• Develops improvement approaches within businesses and across lines of businesses that are holistic, customer focused to understanding business processes and workflow.

• Identifies and helps to prioritize new initiatives to drive business strategy, mitigate potential risks and control gaps, financial return, and/or positive member impact.

• Establishes standards for measuring performance against process requirements.

• Provides advanced statistical analysis for business leaders, project teams, and managers as required.

• Conducts in-depth evaluation of business processes, system processes, and industry standards.

• Ensures essential procedures are followed and helps to define operating standards and processes.

• Train and mentor existing and new employees/contractors on business process improvement.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's Degree in Business or a related field is required.

• Minimum of eight (8) years of progressively responsible experience with industry methods for process improvement, organizational design, organizational change management, or performance optimization.

• Minimum of five (5) years' experience with the facilitation of process improvement or business and organizational transformation workshops, sessions, or off-sites, including facilitation with senior and executive leaders.

• Extensive experience with MS Visio or like technology is required

• Experience with financial services operations (products, services, collections, branch and/or service center operations, etc.) or other bank product lines are preferred.

• Familiarity with operating regulations including but not limited to Reg CC, DD, E, and Z, BSA, CIP, and UDAAP, is preferred.

• Advanced knowledge of Microsoft Office tools is preferred.

• Detail-oriented with strong organizational skills with the ability to manage or lead multiple projects effectively.

• Understanding and application of process management standards and policies, and knowledge of applicable regulations and risk management practices.

• Demonstrated analytical skills with follow-up and problem-solving capability, lateral thinking.

• Ability to analyze a process and recommend ways to improve quality, controls, and efficiency.

Supervisory Responsibility

No supervisory responsibility

Licenses and Certifications

Certification in Lean Six Sigma Black Belt or Master Black Belt Certification required.

Certifications in project management, business process modeling nation, risk management, and/or auditing are helpful.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Travel

Travel to various worksites is required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-KG1

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a Branch Support Representative at our Fort Belvoir, Virginia location. The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members' needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Deliver results by meeting or exceeding goals in a member-centric, results driven environment.

• Display strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service.

• Demonstrate member service skills and the ability to resolve problems independently; utilizing critical thinking, and problem-solving skills or escalate as needed to promote member satisfaction.

• Utilize industry leading solutions to meet the unique life needs of our members to include home ownership, wealth management, financial education, and managing debt.

• Establish solid relationships with teammates, business partners and internal network by fostering teamwork and collaboration.

• Display passion, commitment, and a drive to deliver an experience that improves our members' financial lives by explaining and cross selling all PenFed loan and share products as appropriate.

• Demonstrate initiative and a commitment to continuous learning, and the ability to adapt to changing demands and requirements.

• Assist members' thorough loan process to include inputting loan applications, reviewing terms and conditions, and disbursement.

• Remain knowledgeable of the competitive landscape within the financial services industry.

• Strong organizational skills including the ability to manage multiple responsibilities and prioritize.

• Provide assistance performing cash transactions when necessary to meet member needs and deliver best in class member experience.

• Provide support to other branches to include working weekends and/or extended hours as required to operate the business.

• Support additional PenFed initiatives to support needs of members, and business.

Qualifications

Equivalent combination of education and experience is considered.

• Associate Degree in a related field such as business management, business administration, or finance.

• Minimum of two (2) year of demonstrated successful sales experience is required.

• Minimum of at least six (6) months of cash handling experience.

• Experience in financial services and knowledge of financial services industry, products and solutions.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call may be required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-KG1

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

Berkshire Hathaway HomeServices PenFed Realty (PenFed Realty), a wholly owned subsidiary of PenFed Credit Union (PenFed), is hiring a Real Estate Agent Services Administrator in our Plano, Texas office location. The primary purpose of this job is to support our Real Estate Sales office. This position will provide operational, administrative, and social media support to the Branch Manager and Sales Professionals of Berkshire Hathaway HomeServices PenFed Realty.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Maintain listings, sales, settlements, and processes.

• Compile competitive brokers' sales figures on a regular basis and forwards to Corporate Headquarters.

• Keep records on all MLS functions such as agent additions, terminations, and transfers.

• Provide support for the assigned offices in a variety of areas including but not limited to, processing checks, processing listings/contracts/settlements, agent processing, ordering agent materials, greeting visitors, and answering office phones.

• Provide administrative support for real estate sales in a variety of areas including, but not limited to, scheduling meetings and events, processing billing, maintaining rosters, compiling monthly reports, and administration of company programs including technology tools.

• Serve as POC for all social media activities for the branch, including creating lively and engaging posts on social media platforms.

• Perform the duties of a receptionist maintaining the front desk area in a professional manner and ordering office supplies as needed.

• Interact with Agents, staff and clients providing assistance and support as needed.

• Assist with development and implementation of advertising, marketing, and social media initiatives.

• Assist with maintaining compliance with all applicable federal, state and local laws, regulations and ordinances by abiding by compliance programs and all policies, procedures, rules and regulations.

• Provide support to Branch Manager in a variety of areas included but not limited to recruiting, retention, training and sales meetings.

Qualifications

Equivalent combination of education and experience is considered.

• High Schools Diploma or Bachelor's Degree (preferred) in related field or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions.

• Minimum of three (3) years of related experience is required. Real estate, mortgage or title experience is preferred.

• Highly proficient in Microsoft Office (Excel, Word, Power Point, email)

• Must have strong background in data visualization (i.e., create graphs, charts, and related forms of visual data for reports).

• Excellent business communication skills and ability to multi-task are critical.

• Accounting and/or bookkeeping experience helpful.

• Strong organizational and interpersonal skills required.

Supervisory Responsibility

This position will not directly supervise employees.

Licenses and Certifications

N/A

Work EnvironmentWhile performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

TravelLimited travel to various worksites is required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a Loss Mitigation Support Representative at our Alexandria, Virginia location. The primary purpose of this job is to register loss mitigation applications, answer incoming member calls, handle member correspondence, provide administrative support to the loss mitigation department, resolve problems, and act on requests for information.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Maintain a high level of member experience and excellent communication with all internal and external business partners.

• Respond to member telephone calls concerning their financial hardship application in an accurate, prompt and courteous manner.

• Respond to telephone calls and email requests from other internal departments, including but not limited to providing information or documents pertaining to a pending hardship application or forwarding requests to an appropriate party.

• Sort, distribute, or scan incoming postal mail and monitor all the loss mitigation mailboxes.

• Open and maintain files in Nautilus and maintain paperwork for financial hardship applications, ensuring the accuracy of the files and creating new files as necessary within required time limits.

• Complete weekly reports on account statuses for members who have an active loss mitigation file, including tracking of trial payments, offer letters, and promissory notes.

• Contact members via telephone and email to follow up on outstanding documents needed to complete their loss mitigation applications.

• Complete assigned reports and assist with the department operations.

• Document all loss mitigation actions taken, such as telephone conversations, letters mailed, and other similar activities, within PenFed's designated software platform(s) and production report.

• Complete fields on standard loss mitigation form communications, including member name and address, approved offer terms, or decline reason.

• Maintain working knowledge of internal policies and procedures.

• Assist with other projects as necessary.

Qualifications

Equivalent combination of education and experience is considered.

• High School Diploma or G.E.D is required.

• Minimum of two (2) years' of experience in a similar role is required.

Supervisory ResponsibilityThis position will not supervise employees.

Licenses and CertificationsThere are no additional licenses and/or certifications required.

Work EnvironmentWhile performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

TravelLimited travel to various worksites and is required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-TO1

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a Remote Account Analyst, SBO at our Frisco, Texas location. The primary purpose of this job is to apply comprehensive knowledge of SBO operations and accounting principles, concepts, practices, and standards in performing complex duties related to preparing and analyzing financial information to record transactions, prepare reports, and review and verify accuracy. This position will also work with external servicing partners to research and resolve investor reporting exceptions prior to finalizing monthly activity and will contribute to special projects related to the SBO portfolio accounting system.

This position is available remotely within 100 miles of job location

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Compile, review, analyze, and record financial information to the general ledger through the implementation and ongoing use of SBO portfolio accounting and reporting systems. Complete monthly closings.

• Prepare loan asset financial reporting, consolidated financial analysis, and other other accounting schedules and reports.

• Prepare daily, weekly, and monthly reconciliations to ensure SBO systems are in sync with the general ledger and account information is accurate, consistent, traceable, and auditable.

• Execute and manage timely, accurate transactions.

• Identify control weaknesses, communicate to management, and participate in making remedial changes to tighten and enhance controls.

• Conduct research and analyses by leveraging data an analytical capability

• Provide requested information to auditors, consultants, and others on significant matters requiring coordination.

• Participate in the design, modify, install, and/or maintain accounting and reporting systems to ensure adequate recognition of financial transactions.

• Participate in moderately complex accounting projects and may periodically participate in highly complex projects

• Participate in the development and implementation of section standards, policies, and procedures

• Actively partner and engage with external servicers to identify/resolve exceptions and ensure completeness/accuracy of SBO reported data.

  This role is responsible for ensuring business continuity.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's Degree or equivalent required

• Minimum of five (5) years of progressive accounting or finance experience in a highly regulated industry such as financial services, mortgage, banking, etc.

• Strong understanding of operational workflow concepts and internal controls

• Strong understanding of reconciliation concepts including but not limited to cashbook validation and test of expected cash concepts preferred

• Strong analytical skills, particularly with excel pivots and VLOOKUPS, required.

• Experience leveraging business intelligence and query tools preferred.

• Intellectually curious with a willingness to work in a dynamic, challenging and rewarding environment.

• Strong writing, verbal and presentation skills preferred.

• Experience with monthly accounting close preferred.

• Experience with SBO accounting and reporting preferred.

  Supervisory Responsibility

  This position will not directly supervise employees

  Licenses and Certifications

  There are no additional certifications required.

  Work Environment

  While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

  • Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

  Travel

  Ability to travel to various worksites and be on-call may be required.

  Special Message Regarding COVID 19

  PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-LK1

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a Data Center Infrastructure Engineer at our Tysons, Virginia location. The primary purpose of this position is to manage the availability and configuration of PenFed's Data Centers, LAN rooms, and UPS systems. The incumbent will be responsible for developing floor plans, performing electrical & HVAC assessments, maintaining rack-mount UPS solutions, structured cabling, department documentation and standards.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Installing, configuring, testing and maintaining systems, application software and system management tools.

• Provide technical support for enterprise systems. Troubleshoot, repair and recover from system failures in accordance with standard operating procedures.

• Develop and maintain accurate documentation via the use of flowcharts, diagrams, and other relevant tools.

• Perform routine operational tasks, verifying the confidentiality, integrity and availability of all resources, systems, and key processes.

• Review system and application logs, and verify completion of scheduled jobs.

• Interact with senior engineers to identify areas of improvement for operational efficiency.

• Accountable for delivering all assigned tasks and projects.

• Comply with Security, Incident Management and Change Management procedures and reporting practices.

• Remain an active learner in technologies related to your domain.

• Work closely with technical and non-technical personnel within and across PenFed departments and vendors.

• Participate in on-call 24x7 support as needed in the event of system outage or failure.

Area Specific Responsibilities

• Complete projects by coordinating resources and timetables with the business unit stakeholders and other IT teams.

• Design and maintain PenFed's Data Center and LAN room infrastructure per TIA standards. Coordinate and manage all space and power planning.

• Maintain documentation and monitoring systems for PenFed's Data Center, LAN room and UPS systems.

• Verify performance of provided services by conducting system audits and reviewing established metrics.

• Coordinate and schedule preventative maintenances in accordance with established Change Management procedures.

• Maintain facility floor plans, rack elevations, and structured cabling using Device42.

• Maintain the lifecycle and uptime of PenFed IT's UPS systems (rack-mounted APC systems).

• Coordinate and schedule hardware installations, relocations, and removal. Provide guidance for cable management and ensure security protocols are followed.

• Preserve assets by implementing disaster recovery and back-up procedures, participate in required exercises, and reinforcing existing information security and control structures.

• Recommend information technology strategies, policies, and procedures by evaluating organization outcomes, identify problems, evaluate trends, and anticipate requirements.

• Provide oversight of vendors performing data center facilities and distributed computing equipment and software maintenance. Schedule and document all associated work.

• Accomplish overall corporate and internal IT financial objectives by forecasting demand for services, prepare an annual budget, schedule expenditures, analyze variances and initiate corrective action.

• Serve as a contact for data center issues (in-house and co-located).

Qualifications

Equivalent combination of education and experience is considered.

• In lieu of a degree, combination of education and a minimum of three (3) years of related work experience is required that provides the necessary skills and knowledge to perform all the essential job functions.

• Minimum of five (5) years of professional experience working in data center infrastructure and associated distributed environments.

• Experience maintaining Data Center and LAN room env. using Device42 preferred.

• Associates or Bachelor's degree in related field preferred.

• Previous experience with managing:

• Space/Capacity Planning

• Facilities Maintenance

• Inventory/Asset System Maintenance

• Data Center Environmental Facilities and Support Functions

• Extensive customer service experience

• Prior vendor management experience.

• IT technical knowledge and ability to assist with IT equipment services. (i.e., Power On/Off equipment upon request; replace equipment such as servers and disc drives, and ability to move equipment cables).

• Strong written and verbal communication skills.

• Strong interpersonal skills and ability to collaborate with team members.

• Effective time management, problem solving and multi-tasking skills.

• Strong problem solving and analytic skills.

Licenses and Certifications

• Certified Data Center Professional or Expert certification preferred.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call is required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-CM2

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring an Analyst II, Information Security at our Tysons, Virginia location. The primary purpose of this job is to perform complex analysis to assist in managing the risk and compliance of the controls environment used to protect PenFed data in internal and external systems used by the credit union. The Program Analyst II is a senior contributor who has recognized expertise in their field, acts as a project lead and as a subject matter expert for IT Security tools and processes.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

Under general direction from the Director, Information Security Risk and Compliance, this position creates, implements, and manages governance, risk and compliance (GRC) components of the information security program:

• Document and maintain Cybersecurity Risk Register

• Conduct Cybersecurity risk assessments to evaluate information systems, programs and procedures.

• Understand security standards and frameworks, including the Framework, Critical Security Controls, FFIEC, NCUA ACET, IT general controls and application controls, and others.

• Develop departmental operating standards and procedures.

• Monitor and manage compliance of implemented enterprise Cybersecurity controls.

• Support and facilitate audits of enterprise information systems.

• Assist training and awareness activities.

• Provide reporting, metrics, and testing as needed.

Essential Skills

• Demonstrated knowledge of information systems and security technologies.

• Knowledge and ability to run reporting programs and security applications.

• Experience in computer and Cybersecurity assessment, administration, and management.

• Experience in with implementing and monitoring security controls in a regulated environment.

• Ability to contribute and manage self-contained projects for assessments, audits, and remediation.

• Understanding of one or more security controls frameworks FFIEC, NCUA ACET, and Cybersecurity Framework (CSF).

• Skills in presenting findings to technical and business.

• Excellent customer service skills.

• Strong research, analytical, and problem solving skills

• Excellent oral and written communication skills, including technical writing.

• Ability to function independently and as a team member.

Desired Skills

• Experience working in a GRC application (e.g. RSA Archer, ServiceNow, LockPath, etc.)

• Experience in conducting IT controls audits or supporting regulatory reviews of IT controls environments.

Special Requirements

• Ability to physically operate and occasionally move computer equipment.

Qualifications

Education and Experience

• Equivalent combination of education and experience is considered.

• Bachelor's Degree in a relevant field.

• Minimum of five (5) years of experience in Cybersecurity or a combination of education and experience, which meet the requisite skill level.

Supervisory Responsibility

• This position will not supervise employees.

Licenses and Certifications

• Professional Security Certification required: Archer Administrator - Expert

• Professional security certifications such as CISSP, CISA, CRISC, CISM, CTPRP, or technical certifications such as those from SANS preferred.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites is required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a Analyst II, Auto Lending Analytics at our McLean, Virginia location. The primary purpose of this job is to work with senior management to determine the strategic plan for the Auto Lending lines of business to develop and conduct funnel conversion optimization, data analytics, financial assessment, business intelligence, and performance reporting. The Analyst will und erstand the overall Auto Lending vision and strategy and set up an analytics agenda that optimizes portfolio performance against profit and loss constraints. The Analyst will place particular emphasis on data mining and will leverage both internal and external sources through collaboration with stakeholders throughout the credit union.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Provide thought leadership and strategic thinking to translate business challenges into an analytical framework. Independently provide business insights and recommend actions.

• Conduct multi-dimensional data and analytical problem solving. Solve business problems by applying advanced data and analytical methods. Conduct end-to-end analysis that includes data processing, analysis, evaluation of customer insights and presentations.

• Utilize analytical tools (SQL, R, Python) and data query tools to build, test, evaluate and maintain robust data analysis and reporting for management to make timely and informed decisions.

• Perform funnel conversion analysis to ensure optimal efficiency at every stage of Application and increase funded volume.

• Help craft auto lending default insurance strategy across auto channels (Direct, Indirect, 3rd Party Refi).

• Work with key stakeholders including Product Owner, Marketing, Operations, User Experience, Finance, Fraud, IT, and external business partners to evaluate, manage, and execute initiatives aimed at driving Auto portfolio growth.

• Directly mine and evaluate behavioral/demographic attributes and other internal and external data elements. Leverage data to identify credit union segments with high propensity for Auto Loan demand and develop programs to drive incremental accounts and balance growth.

• Perform competitive Market analysis to identify gaps between internal programs and competitor programs.

• Maintain profitability and loss monitoring and reporting.

• Analyze individual credit policy rules to measure efficacy.

• Mentor junior analysts to develop career and personal development plans.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's Degree in Economics, Finance, Statistics, Mathematics, Engineering, or a related field is required. Master's Degree in a quantitative or a related field is highly preferred.

• Five (5) years of experience in consumer products in consumer financial or related industry. Auto experience is preferred.

• Five (5) years of experience in complex, data driven problem solving, customer behavior analysis, and product performance analysis.

• Experience in statistical modelling including linear and logistic regression, decision tree and GBM.

• Strong skills in various data analysis and visualization tools including SQL, Tableau, Excel, and PowerPoint are desired.

• Proficiency with several statistical tools (R, Python, SAS, etc.,) and analysis is required.

• Curiosity, attention to details, strong critical thinking, and problem-solving skills

• Ability to work effectively in ambiguous situations, ability to multi-task

• Self-motivated and strong interpersonal skills to actively lead and implement ideas in a cross-functional team environment

• Experience communicating complex ideas clearly both in writing and in meetings.

• Experience using data, analytics and modelling to solve business problems.

• Understanding of the US consumer banking landscape

  Supervisory Responsibility

• This position will not supervise employees

  Licenses and Certifications

• There are no additional certifications required.

  Work Environment

  While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

  Travel

  Limited travel to various worksites is required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a Data Analyst II, Consumer Lending at our McLean, Virginia location. The primary purpose of this position is to work with senior management to determine the strategic plan for the Unsecured Lending (Personal, Student, and Home Improvement Loans) lines of business to develop and conduct funnel conversion optimization, data analytics, financial assessment, business intelligence, and performance reporting. The Analyst will und erstand the overall Unsecured Lending vision and strategy and set up an analytics agenda that optimizes portfolio performance against profit and loss constraints. The Analyst will place particular emphasis on data mining and will leverage both internal and external sources through collaboration with stakeholders throughout the credit union.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Provide thought leadership and strategic thinking to translate business challenges into an analytical framework. Independently provide business insights and recommend actions.

• Conduct multi-dimensional data and analytical problem solving. Solve business problems by applying advanced data and analytical methods. Conduct end-to-end analysis that includes data processing, analysis, evaluation of customer insights and presentations.

• Utilize analytical tools (SQL, R, Python) and data query tools to build, test, evaluate and maintain robust data analysis and reporting for management to make timely and informed decisions.

• Perform funnel conversion analysis to ensure optimal efficiency at every stage of Application and increase funded volume.

• Work with key stakeholders including Product Owner, Marketing, Operations, User Experience, Finance, Fraud, IT, and external business partners to evaluate, manage, and execute initiatives aimed at driving Unsecured portfolio growth.

• Directly mine and evaluate behavioral/demographic attributes and other internal and external data elements. Leverage data to identify credit union segments with high propensity for Unsecured Loan demand and develop programs to drive incremental accounts and balance growth.

• Perform competitive market analysis to identify gaps between internal programs and competitor programs.

• Maintain profitability and loss monitoring and reporting.

• Analyze individual credit policy rules to measure efficacy.

• Mentor junior analysts to develop career and personal development plans.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's Degree in Economics, Finance, Statistics, Mathematics, Engineering, or a related field is required. Master's Degree in a quantitative or a related field is highly preferred.

• Five (5) years of experience in consumer products in consumer financial or related industry.

• Five (5) years of experience in complex, data driven problem solving, customer behavior analysis, and product performance analysis.

• Experience in statistical modelling including linear and logistic regression, decision tree and GBM.

• Strong skills in various data analysis and visualization tools including SQL, Tableau, Excel, and PowerPoint are desired.

• Proficiency with several statistical tools (R, Python, SAS, etc.,) and analysis is required.

• Curiosity, attention to details, strong critical thinking, and problem-solving skills

• Ability to work effectively in ambiguous situations, ability to multi-task

• Self-motivated and strong interpersonal skills to actively lead and implement ideas in a cross-functional team environment

• Experience communicating complex ideas clearly both in writing and in meetings.

• Experience using data, analytics and modelling to solve business problems.

• Understanding of the US consumer banking landscape

  Supervisory Responsibility

• This position will not supervise employees

  Licenses and Certifications

• There are no additional certifications required.

  Work Environment

  While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

  Travel

  Limited travel to various worksites is required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a Analyst II, Auto Lending Analytics at our McLean, Virginia location. The primary purpose of this job is to work with senior management to determine the strategic plan for the Auto Lending lines of business to develop and conduct funnel conversion optimization, data analytics, financial assessment, business intelligence, and performance reporting. The Analyst will und erstand the overall Auto Lending vision and strategy and set up an analytics agenda that optimizes portfolio performance against profit and loss constraints. The Analyst will place particular emphasis on data mining and will leverage both internal and external sources through collaboration with stakeholders throughout the credit union.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Provide thought leadership and strategic thinking to translate business challenges into an analytical framework. Independently provide business insights and recommend actions.

• Conduct multi-dimensional data and analytical problem solving. Solve business problems by applying advanced data and analytical methods. Conduct end-to-end analysis that includes data processing, analysis, evaluation of customer insights and presentations.

• Utilize analytical tools (SQL, R, Python) and data query tools to build, test, evaluate and maintain robust data analysis and reporting for management to make timely and informed decisions.

• Perform funnel conversion analysis to ensure optimal efficiency at every stage of Application and increase funded volume.

• Help craft auto lending default insurance strategy across auto channels (Direct, Indirect, 3rd Party Refi).

• Work with key stakeholders including Product Owner, Marketing, Operations, User Experience, Finance, Fraud, IT, and external business partners to evaluate, manage, and execute initiatives aimed at driving Auto portfolio growth.

• Directly mine and evaluate behavioral/demographic attributes and other internal and external data elements. Leverage data to identify credit union segments with high propensity for Auto Loan demand and develop programs to drive incremental accounts and balance growth.

• Perform competitive Market analysis to identify gaps between internal programs and competitor programs.

• Maintain profitability and loss monitoring and reporting.

• Analyze individual credit policy rules to measure efficacy.

• Mentor junior analysts to develop career and personal development plans.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's Degree in Economics, Finance, Statistics, Mathematics, Engineering, or a related field is required. Master's Degree in a quantitative or a related field is highly preferred.

• Five (5) years of experience in consumer products in consumer financial or related industry. Auto experience is preferred.

• Five (5) years of experience in complex, data driven problem solving, customer behavior analysis, and product performance analysis.

• Experience in statistical modelling including linear and logistic regression, decision tree and GBM.

• Strong skills in various data analysis and visualization tools including SQL, Tableau, Excel, and PowerPoint are desired.

• Proficiency with several statistical tools (R, Python, SAS, etc.,) and analysis is required.

• Curiosity, attention to details, strong critical thinking, and problem-solving skills

• Ability to work effectively in ambiguous situations, ability to multi-task

• Self-motivated and strong interpersonal skills to actively lead and implement ideas in a cross-functional team environment

• Experience communicating complex ideas clearly both in writing and in meetings.

• Experience using data, analytics and modelling to solve business problems.

• Understanding of the US consumer banking landscape

  Supervisory Responsibility

• This position will not supervise employees

  Licenses and Certifications

• There are no additional certifications required.

  Work Environment

  While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

  Travel

  Limited travel to various worksites is required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

Job Detail

• Company:
  PenFed Credit Union