Company Detail

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The USAA Catastrophe team is seeking experienced Field Property Adjusters in the local Austin, TX area. This is an hourly, non-exempt position with paid overtime and potential CAT pay availability. A company vehicle is provided. Relocation assistance is not available for this position.

The Opportunity

As a Property Adjuster Specialist you will work within defined guidelines and framework, investigates, evaluates, negotiates, and settles complex property insurance claims. You will confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. Will recognize and empathize with members' life events, as appropriate.

What you'll do:

• Proactively manages assigned claims caseload comprised of complex damages that require commensurate knowledge and understanding of claims coverage including potential legal liability.

• Partners with vendors and internal business partners to facilitate complex claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.

• Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics.

• Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing information involving complex policy terms and contingencies.

• Determines and negotiates complex claims settlement within authority limits. Develops recommendations and collaborates with management for determining settlement amounts outside of authority limits and accurately manages claims outcomes.

• Maintains accurate, thorough, and current claim file documentation throughout the claims process.

• Advance knowledge of estimating technology platforms and virtual inspection tools. Utilizes platforms and tools to prepare claims estimates to manage complex property insurance claims.

• Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.

• May be assigned CAT deployment travel with minimal notice during designated CATs.

• Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.

• Works independently solving complex problems with minimal guidance; acts as a resource for colleagues with less experience.

• Adjusts complex claims with attorney involvement.

• Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations.

• May require travel to resolve claims, attend training, and conduct in-person inspections.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma.

• 2 years of relevant property claims adjusting experience of moderate complexity losses that includes writing estimates, involving dwelling and structural damages.

• Advanced knowledge of estimating losses using Xactimate or similar tools and platforms.

• Proficient knowledge of residential construction.

• Proficient knowledge of property claims contracts and interpretation of case law and state laws and regulations.

• Proficient negotiation, investigation, communication, and conflict resolution skills.

• Proven investigatory, analytical, prioritizing, multi-tasking, and problem-solving skills.

• Ability to travel 50-75% of the year (local & non-local) and/or work catastrophe duty when needed.

• Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.

• Successful completion of a job-related assessment may be required.

What sets you apart:

• Experience handling complex residential property losses.

• Experience as a Property field adjuster handling DWG, APS and ALE adjustments.

• Deployment experience in support of catastrophes.

• Insurance Industry designations such as AINS, CPCU, AIC, SCLA.

• Xactimate certification.

• Currently reside within the local Austin, TX area.

• US military service or military spouse.

• Available to work extended hours to support CAT claims

Physical Demand Requirements:

• May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces.

• May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver's license.

• May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.

• May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $71,380 - $128,480.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

The Corporate Communications Principal will operate as a strategic advisor to the CEO, working closely with the AVP of CEO & Board Communications. S/he will serve as a deputy to the AVP, helping manage the team and ensure overall alignment to the CEO's communications strategy. S/he will approve deliverables, as well as provide coaching to the team as it relates to preparing the CEO's materials for upcoming engagements and developing content to syndicate across channels. The Principal will also manage special projects, as assigned, including writing content on behalf of the CEO.

This is as much a consultative role as it is a tactical one, and the Principal must be able to shift gears quickly from providing counsel to getting his/her hands dirty in the work. Business acumen and high learning agility are key to success in this role.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in: San Antonio TX. Relocation assistance is not available for this position.

What you'll do:

• Accountable for providing thought leadership to drive communications strategy development; applies technical subject-matter-expertise to produce innovative communications solutions or large scale, enterprise-wide programs across multiple lines of businesses.

• Oversees business and communications partner adherence to the communication governance practices and framework that drive a desired and consistent communications experience across various audiences.

• Oversees work of communications partners in the development, approval and execution of public, member, and employee communications across multiple lines of business; provides guidance to ensure consistent alignment with USAA brand guidelines.

• Leads communications strategy and execution, driving large, enterprise-wide programs across USAA and / or multiple lines of business to support enterprise business objectives. These programs include leading communications to support acquisitions, divestitures, strategic imperatives that guide the future of the enterprise.

• Leverages data and insights expertise to evidence impact of communications programs on business objectives; provides communications data and insights to key senior leaders and enterprise stakeholders; then leverages the insights to inform future communications strategy.

• Performs research and analysis of current communications trends and best practices - particularly in the areas of content, channel innovation, reputation management, driving business-based metrics, and SEO; synthesizes the information into actionable plans to drive communications excellence across the organization.

• Leads through highly complex tasks with leadership discretion - often serving as a proxy for executive leadership on key issues; serves as a mentor to peers and team members and assists in their training and development.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 10 years of progressive experience in corporate communications, consulting and / or specific business area of focus related developing communications strategies, leading large-scale enterprise programs and delivering results within a complex matrix environment.

• 6 years of experience presenting communications strategies and outcomes to C-level executives or board members.

• Experience collaborating with key stakeholders, influencing senior leader decisions and managing work to achieve strategic goals. Experience in defining strategies to empower and equip leaders to be effective in interactions and communications with all stakeholders.

• Strong business acumen in various areas to include business operations, communications industry practices and emerging trends and experience with application in a financial services and/or business operations environment.

• Experience in leveraging data and insights to evidence the impact of communications programs on business objectives.

• Experience and demonstrated results leading cross-functional, matrixed team, while also being sought after for mentorship and peer review, while helping others achieve personal and professional goals.

• Broad understanding of the impacts to an organization resulting from large transformation efforts, acquisitions, divestitures, etc. to be able to guide the communications strategy.

What sets you apart:

• Expert writing skills, with a particular focus on adapting for a specific executive's voice.

• Significant experience consulting with senior management in a business environment; excellent professional judgement and executive presence.

• Strong business acumen and ability to translate complex business language into digestible messages for various audiences, internal and external.

• Experience influencing outcomes by building trust with and providing sound advice to partners outside of your immediate team.

• Experience in financial services industry.

• US military experience through military service or a military spouse/domestic partner.

The above description reflects the details considered necessary to describe the principal functions of the job Experience and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $138,230 - $264,200 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Bank Fraud Regulatory Compliance Management and At Risk Persons Program (Executive) , you will lead, develop, coordinate, and ensure the implementation of first line of defense risk management programs and framework to ensure risk data is captured. Develops risk mitigation strategies and controls, and partners with and engages the Enterprise Risk Management COE. Serves as the CoSA liaison providing leadership and direction to ensure processes and procedures are in place to effectively monitor and manage risk. Ensures there is consistency in the aggregation of identifying and managing existing and emerging risks that stem from business activities and ensure risks associated with business activities are effectively identified, measured, monitored, and controlled. Responsible for management of Elder Abuse and At Risk Persons Programs.

This position can work remotely in the continental U.S. with occasional business travel.

What you'll do:

• Develops and oversees the implementation, development, and maintenance of controls, risk management programs and framework.

• Provides direction and guidance for the implementation, development, and maintenance of the internal and external vendor governance framework.

• Develops and maintains the quality standards, operating policies, and procedures and directs implementation of approved changes.

• Identifies risk and/or quality control improvements and provides support for major initiatives as appropriate, including project activities, related integrations, strategic activities, and large system/process improvements.

• Responsible for long term initiatives, ad hoc requests, issues, and on-going risk management responsibilities.

• Coordinates with other control partners (e.g. Audit, Compliance and Operational Risk) and regulatory examiners to minimize duplication of effort.

• Provides guidance to business units and designs controls to address strategic, operational, financial and regulatory risks.

• Establishes and monitors key performance and risk indicators/metrics to assist with the early identification of risk trends.

• Manages a team of professionals who perform overall assessments of operational risks and controls, and conduct testing and analyses to identify, validate, and manage emerging risk exposures.

• Holds responsibility for the governance, administration of compliance and operational documents and for the governance, maintenance and enforcement of operating procedures.

• Stays current of regulatory environment and new developments.

• Develops and recommends action plans for initiatives that have regulatory impact.

• Supports and engages as appropriate in discussions with relevant regulators (e.g. OCC, FDIC, CFPB) on the business risk control program and results.

• Keeps Senior Management apprised of changes and developments.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 10 years of experience with a focus on Business Management, Operations, Risk Management, Audit, Control, or Reporting required.

• 4 years of leadership experience required demonstrating management responsibilities.

• Executive-level knowledge of industry-related regulatory requirements, and operational risk concepts.

• Demonstrated ability to successfully navigate and operate across multiple levels of an organization.

What sets you apart:

• 5+ years of experience in risk management or equivalent training and experience preferably in the financial services industry

• In-depth knowledge of Elder Abuse and Elder Financial Exploitation Statues and regulations specific to financial services

• Technical ability to translate compliance requirements into automated solutions

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $182,680 - $349,150 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Associate Actuary, you will be part of one of several teams within the areas of Auto Pricing, Property Pricing, or P&C Actuary Data Modernization. You will coordinate, prepare and perform advanced actuarial analyses required to develop new products, project future results, reprice existing products, and/or determine financial strength.

This position can work remotely in the continental U.S. with occasional business travel.

The Opportunity

What you'll do:

• Establish appropriate statistical plans, analytical tools, and requirements for analyzing the experience of various products classification systems, rating plans, reserves, and catastrophes.

• Assist in setting pricing objectives by making forecasts and projections and developing strategies to support the company mission and goals in the areas of product development, pricing, catastrophe management, reinsurance, or reserving.

• Utilize actuarial modeling software driven models for pricing, valuation, and/or risk management to develop new products, project future results, reprice existing products, and/or determine financial strength. May make adjustments and improvements to models, when appropriate.

• Monitor competitive market, industry trends, and professional research to maintain knowledge of current activities related to products, regulation, market conditions, and innovative alternatives to achieve financial and market goals.

• Creatively approach problems and issues from a wide range of perspectives to determine innovative techniques.

• Champion and implements innovative solutions to business initiatives. Responsible for training team members on change/improvement.

• Exhibit advanced knowledge of actuarial and business concepts provide innovative solutions and creatively solve business problems.

• Represent USAA's interest at industry level committee meetings. Provides data to other departments, useful for their management purposes, from actuarial data systems.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related Actuarial/business/analytical experience (in addition to the minimum years of experience required for a total of 8 years of experience) may be substituted in lieu of degree.

• 4 years Actuarial/business/analytical experience + Associate of the Casualty Actuarial Society (ACAS).

• Experience in developing Innovative Actuarial Analyses/Processes.

• Experience in metric development/monitoring.

• Strong communication/presentation skills.

What sets you apart:

• Since this posting may fill multiple diverse roles, to help identify the perfect fit, the candidate may meet 1 or more of the following criteria: experience of new product personal lines pricing and/or experience building and interpreting Generalized Linear Models (GLMs) and/or a background in California Property Pricing

• Strong Actuarial pricing expertise with experience in using a variety of pricing methodologies and models.

• Experience translating detailed analytics into manageable visualizations and communicating/presenting the results concisely to executive leadership.

• Experience working on multiple projects, managing competing priorities, and prioritizing workflow through strong partnerships with multiple business partners.

• Working knowledge of data analytic tools and Python/R/SQL or other language.

• Demonstrable problem-solving, critical thinking, and analytical skills.

• Ability to work in one of the following office locations if you currently reside within 60 miles of the location: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL, Chesapeake, VA, Charlotte, NC.

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550 - $230,400 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Associate Actuary, you will be part of one of several teams within the areas of Auto Pricing, Property Pricing, or P&C Actuary Data Modernization. You will coordinate, prepare and perform advanced actuarial analyses required to develop new products, project future results, reprice existing products, and/or determine financial strength.

This position can work remotely in the continental U.S. with occasional business travel.

The Opportunity

What you'll do:

• Establish appropriate statistical plans, analytical tools, and requirements for analyzing the experience of various products classification systems, rating plans, reserves, and catastrophes.

• Assist in setting pricing objectives by making forecasts and projections and developing strategies to support the company mission and goals in the areas of product development, pricing, catastrophe management, reinsurance, or reserving.

• Utilize actuarial modeling software driven models for pricing, valuation, and/or risk management to develop new products, project future results, reprice existing products, and/or determine financial strength. May make adjustments and improvements to models, when appropriate.

• Monitor competitive market, industry trends, and professional research to maintain knowledge of current activities related to products, regulation, market conditions, and innovative alternatives to achieve financial and market goals.

• Creatively approach problems and issues from a wide range of perspectives to determine innovative techniques.

• Champion and implements innovative solutions to business initiatives. Responsible for training team members on change/improvement.

• Exhibit advanced knowledge of actuarial and business concepts provide innovative solutions and creatively solve business problems.

• Represent USAA's interest at industry level committee meetings. Provides data to other departments, useful for their management purposes, from actuarial data systems.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related Actuarial/business/analytical experience (in addition to the minimum years of experience required for a total of 8 years of experience) may be substituted in lieu of degree.

• 4 years Actuarial/business/analytical experience + Associate of the Casualty Actuarial Society (ACAS).

• Experience in developing Innovative Actuarial Analyses/Processes.

• Experience in metric development/monitoring.

• Strong communication/presentation skills.

What sets you apart:

• Since this posting may fill multiple diverse roles, to help identify the perfect fit, the candidate may meet 1 or more of the following criteria: experience of new product personal lines pricing and/or experience building and interpreting Generalized Linear Models (GLMs) and/or a background in California Property Pricing

• Strong Actuarial pricing expertise with experience in using a variety of pricing methodologies and models.

• Experience translating detailed analytics into manageable visualizations and communicating/presenting the results concisely to executive leadership.

• Experience working on multiple projects, managing competing priorities, and prioritizing workflow through strong partnerships with multiple business partners.

• Working knowledge of data analytic tools and Python/R/SQL or other language.

• Demonstrable problem-solving, critical thinking, and analytical skills.

• Ability to work in one of the following office locations if you currently reside within 60 miles of the location: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL, Chesapeake, VA, Charlotte, NC.

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550 - $230,400 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

As we embrace the transformative potential of Generative AI, we seek an exceptional leader to drive our strategic objectives and deliver business value through the use of this technology. The Executive Director of Enterprise Data Science will lead a team of world-class data scientists to develop and implement cutting-edge Generative AI/ AI solutions that optimize our business operations, enhance customer experiences, and drive strategic growth. Only candidates with a proven track record of successfully leading enterprise-level AI initiatives will be considered. This leader will lead solution development and deployment, partner with architectural strategy, and drive innovation and research. We are excited to welcome a leader with the technical prowess, strategic acumen, and collaborative spirit to drive work in this critical area.

While it is optimal for this person to office daily in our San Antonio or Phoenix offices. this position can work remotely in the continental U.S. with frequent business travel.

The Opportunity

What you'll do:

• Responsible for defining and innovating machine learning capabilities that enable business to meet strategic goals.

• Leverages state-of-the-art machine learning/AI tools and analytical methodologies to develop and implement various types of predictive models with the targeted goal of achieving business priorities.

• Partners with key stakeholders from business units to gather, analyze, and determine data and information requirements in support of the data and analytics roadmap, and determine the feasibility of those requirements from a technical perspective

• Collaborates with other senior leaders to set the strategic direction of the business through data and information exploration, research of emerging technologies or analytical techniques and long-term defined/project specific strategic assignments.

• Agility to collaborate and influence peers and customers as the Data Science discipline continues to scale and mature.

• Responsible for the exploration of promising new technologies, analytical methods, and data sources (internal to USAA & external) that have potential to add value to the enterprise.

• Accountable for solutions that influence decision makers and drive change by driving and helping to set the business direction, environment, and strategies.

• Accountable for the design and construction of large and complex data sets from large amounts of structured and unstructured data (internal and external) to enable analytical solutions.

• Builds and leads a high performing team of experts in advanced analytics; develops team reputation as highly skilled experts in the field of data science.

• Strengthens data stewardship, actively manages information risk, and collaborates in division and enterprise data and analytics leadership forums to further information governance and mitigate information and business risks.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in Computer Science, Applied Mathematics, Quantitative Economics, Statistics, or directly related field OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 10+ years of experience in predictive modeling, large data analysis and computer science.

• 4+ years of people leadership experience in building, managing and/or developing high-performing applied analytics (data science, decision science, etc.) teams.

• Experience in stochastic modeling, machine learning, and other advanced mathematical techniques (e.g., neural nets, simulation, graph analysis), with specific expertise in generative AI models, natural language processing, computer vision and deep learning.

• Extensive knowledge in at least one advanced analytics programming language (e.g., Python, R, etc.).

• A strong track record of communicating results, insights, and technical solutions to Senior Executive Management (or equivalent).

• Extensive experience in data mining and statistical analysis.

• Demonstrated pattern recognition and predictive modeling skills.

• Knowledge and application of Data Science principals and experience with data science methodologies.

• Experience with the following statistical and predictive modeling approaches: Gaussian Process; Markov Models; Hierarchical Clustering; K-Means; Linear Regression; Logistic Regression; Monte Carlo Simulation; Neural Networks.

• Extensive technical skills, consulting experience, and business savvy to interface with all levels and disciplines within our customers' organization.

• Demonstrated experience leading business or product/portfolio transformation through use of advanced analytics.

• Demonstrated ability to communicate ideas with team members and/or business leaders to convey and present very technical information to an audience that may have little or no understanding of technical concepts in data science.

What sets you apart:

• Advanced degree (Ph.D. or equivalent) in computer science, data science, statistics, or a related field.

• 10+ years leading and inspiring large-scale, geographically dispersed data science teams.

• Demonstrated successes articulating the art of the possible and influencing senior executive level leaders to action in a top 200 company.

• Accomplishments advocating for and creating GenAI use cases and executing GenAI delivery in a highly matrixed, complex environment.

What we offer:

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $216,750.00 - 390,150.00.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

We are looking for an experienced compliance professional in the Life or Health Insurance industry to handle regulatory state exam management and operational compliance execution.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Remote work may be considered for this role. Relocation assistance is not available for this position.

Provides second-line independent oversight and guidance regarding business products, services, and processes through a compliance framework to ensure they are driven in accordance with regulatory requirements. In partnership with the business and key partners, continuously drives a strong culture of compliance and demonstrates integrity and professional judgment in protecting the interests of USAA and its members.

The Opportunity

What you'll do:

• Anticipates and identifies future needs, opportunities and potential compliance solutions, and leads cross-functional teams through the problem resolution process.

• Assesses results of data analyses, provides credible challenge and recommends innovative compliance solutions.

• Develops, designs and delivers compliance strategies to influence business leadership on effective solutions and may represent leadership on complex issues.

• Coordinates and responds to regulatory requirements and requests and ensures the execution of examinations.

• Serves as the technical expert regarding compliance laws and regulations and provides direction to others on complex issues.

What you have:

• Bachelor's degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

• 8 or more years relevant experience in compliance, risk, legal or audit within the financial services or insurance industry or specialized technical fields directly related to the role.

• Demonstrated experience working in a highly regulated environment.

• Expert knowledge of relevant industry regulations and regulatory compliance in a specific area.

• Advanced knowledge of compliance laws, regulations, and regulatory expectations.

• Demonstrated ability to apply advanced knowledge of regulatory compliance to consult and provide insight and guidance.

• Demonstrated ability to communicate effectively at all levels of management.

• Advanced knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint

What sets you apart:

• Experience in managing Life Insurance exams, data calls and developing relationships with State Regulators

• Knowledge of life insurance, annuity, and/or Medicare supplement laws and regulations.

• Experience with Compliance Risk Management Programs, including Issue Management, Regulatory Change Management, Compliance Risk Assessments and Compliance testing.

• Experience in identifying multiple sources of data and transforming data into reports to tell the story and tailor presentations as need for audience and purpose to include Sr. Leadership.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550 - $230,440 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Bank Fraud Regulatory Compliance Management and At Risk Persons Program (Executive) , you will lead, develop, coordinate, and ensure the implementation of first line of defense risk management programs and framework to ensure risk data is captured. Develops risk mitigation strategies and controls, and partners with and engages the Enterprise Risk Management COE. Serves as the CoSA liaison providing leadership and direction to ensure processes and procedures are in place to effectively monitor and manage risk. Ensures there is consistency in the aggregation of identifying and managing existing and emerging risks that stem from business activities and ensure risks associated with business activities are effectively identified, measured, monitored, and controlled. Responsible for management of Elder Abuse and At Risk Persons Programs.

This position can work remotely in the continental U.S. with occasional business travel.

What you'll do:

• Develops and oversees the implementation, development, and maintenance of controls, risk management programs and framework.

• Provides direction and guidance for the implementation, development, and maintenance of the internal and external vendor governance framework.

• Develops and maintains the quality standards, operating policies, and procedures and directs implementation of approved changes.

• Identifies risk and/or quality control improvements and provides support for major initiatives as appropriate, including project activities, related integrations, strategic activities, and large system/process improvements.

• Responsible for long term initiatives, ad hoc requests, issues, and on-going risk management responsibilities.

• Coordinates with other control partners (e.g. Audit, Compliance and Operational Risk) and regulatory examiners to minimize duplication of effort.

• Provides guidance to business units and designs controls to address strategic, operational, financial and regulatory risks.

• Establishes and monitors key performance and risk indicators/metrics to assist with the early identification of risk trends.

• Manages a team of professionals who perform overall assessments of operational risks and controls, and conduct testing and analyses to identify, validate, and manage emerging risk exposures.

• Holds responsibility for the governance, administration of compliance and operational documents and for the governance, maintenance and enforcement of operating procedures.

• Stays current of regulatory environment and new developments.

• Develops and recommends action plans for initiatives that have regulatory impact.

• Supports and engages as appropriate in discussions with relevant regulators (e.g. OCC, FDIC, CFPB) on the business risk control program and results.

• Keeps Senior Management apprised of changes and developments.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 10 years of experience with a focus on Business Management, Operations, Risk Management, Audit, Control, or Reporting required.

• 4 years of leadership experience required demonstrating management responsibilities.

• Executive-level knowledge of industry-related regulatory requirements, and operational risk concepts.

• Demonstrated ability to successfully navigate and operate across multiple levels of an organization.

What sets you apart:

• 5+ years of experience in risk management or equivalent training and experience preferably in the financial services industry

• In-depth knowledge of Elder Abuse and Elder Financial Exploitation Statues and regulations specific to financial services

• Technical ability to translate compliance requirements into automated solutions

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $182,680 - $349,150 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

Are you passionate about building best-in-class digital customer experiences? If so, you might be a great fit ready to join the Bank Digital and Transformation Team, where innovation and member-centricity are at the heart of everything we do? Our dynamic team of Product Owners is on a mission to craft unparalleled digital member experiences, and we're seeking a passionate Agile Product Owner (APO). As an Agile Product Owner (APO), you'll work directly with the Bank agile team to prioritize work to improve digital new account opening experiences that derive business outcomes while delivering on Bank agile team commitments and ensuring the voice of the customer is strongly represented. You'll act as 'voice of the end-user' bringing a data-driven approach to experience improvement decisions and impediment removal including strategic priorities and funding allocation. You will establish a Bank agile team culture routed in transparency and learning, for seeking opportunities for testing & learning, continuous experience & process improvement and quality.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Partners with Bank agile team to develop, translate and drive the vision and strategy to key stakeholders and team members on Bank products to include member satisfaction. Leads the Bank agile team in ensuring understand business requirements for effective Bank product solutions.

• Partners with the Team-of-Team Lead to clarify and drive alignment on the business strategy, goals, and objectives. Translates this understanding into a clear vision for the team to inform the creation and prioritization of the team's backlog of work.

• Collaborates with stakeholders from the Bank and IT to determine business needs required for implementing strategic objectives and deliver quality and innovative solutions.

• Partners with Team-of-Team Lead to define and clearly communicate acceptance criteria for output based on business requirements and customer needs. Drives execution of successful objective implementation for Bank products and customer experience.

• Solves unique problems with broad impact on the business; requires an innovative, data-driven approach to decision making including allocating funds and developing and tracking OKRs that drive product success.

• Accountable for setting and delivering against Bank agile team-level OKRs.

• Acts as -voice of the end-user-.

• Proactively seeks customer feedback to learn and better understand their needs and requirements to ensure end user value is delivered to the marketplace.

• Owns Bank agile team backlog (grooming, prioritization, and refinement).

• Is accountable for maintaining a groomed backlog of user stories; works with the Bank agile team to estimate story size and complexity.

• Optimizes the flow of value by assisting the multi-Bank agile team environment and progresses towards objectives, goals, and commitments, while removing impediments, resolving conflicts, and handling risks and issues that have a broad impact on the business.

• Is strategic and proactive in meeting required objectives.

• Acts in service of the Bank agile team's needs and goals; coaches, engages and provides feedback to the team on work-in-progress; clarifies requirements, and takes an innovative approach to solving unique problems that may prevent the team from progressing on objectives.

• Identifies and drives opportunities for continuous Bank agile team and process improvement. Leads projects with notable risk and complexity; develops the strategy for project execution.

• Anticipates business and regulatory issues; recommends product, process or service improvements.

• Impacts the direction and resource allocation for program, project or services; works within general functional policies and industry guidelines.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8+ years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line.

• Knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe) with a proven track record in using these skills to develop and manage products through the entire product life cycle.

• Expert experience in analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.

• Expert understanding and demonstrated use of Process Engineering methodologies and Change Management practices to translate business requirements into functional specifications.

• Experience in engineering methodologies and Change Management practices to translate business requirements into functional specifications.

• Extensive experience with applicable banking regulatory and compliance policies, including knowledge of applicable laws, rules and regulations.

• Experience communicating complex ideas, anticipating potential objections and persuading others, often at senior levels, to adopt a different point of view.

What sets you apart:

• Digital customer/member experience driving innovative website and mobile application development initiatives.

• Experience within Financial Industry, specifically product management and/or Digital customer facing applications.

• Digital analytics and experience fallout analysis, with experience handling or leading Human Centered Design initiatives.

• Good balance of business strategy and technology execution experiences.

• Significant experience independently handling or leading cross-functional teams with minimal oversight needed from direct leader.

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550 - $230,400 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

Are you passionate about building best-in-class digital customer experiences? If so, you might be a great fit ready to join the Bank Digital and Transformation Team, where innovation and member-centricity are at the heart of everything we do? Our dynamic team of Product Owners is on a mission to craft unparalleled digital member experiences, and we're seeking a passionate Agile Product Owner (APO). As an Agile Product Owner (APO), you'll work directly with the Bank agile team to prioritize work to improve digital new account opening experiences that derive business outcomes while delivering on Bank agile team commitments and ensuring the voice of the customer is strongly represented. You'll act as 'voice of the end-user' bringing a data-driven approach to experience improvement decisions and impediment removal including strategic priorities and funding allocation. You will establish a Bank agile team culture routed in transparency and learning, for seeking opportunities for testing & learning, continuous experience & process improvement and quality.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Partners with Bank agile team to develop, translate and drive the vision and strategy to key stakeholders and team members on Bank products to include member satisfaction. Leads the Bank agile team in ensuring understand business requirements for effective Bank product solutions.

• Partners with the Team-of-Team Lead to clarify and drive alignment on the business strategy, goals, and objectives. Translates this understanding into a clear vision for the team to inform the creation and prioritization of the team's backlog of work.

• Collaborates with stakeholders from the Bank and IT to determine business needs required for implementing strategic objectives and deliver quality and innovative solutions.

• Partners with Team-of-Team Lead to define and clearly communicate acceptance criteria for output based on business requirements and customer needs. Drives execution of successful objective implementation for Bank products and customer experience.

• Solves unique problems with broad impact on the business; requires an innovative, data-driven approach to decision making including allocating funds and developing and tracking OKRs that drive product success.

• Accountable for setting and delivering against Bank agile team-level OKRs.

• Acts as -voice of the end-user-.

• Proactively seeks customer feedback to learn and better understand their needs and requirements to ensure end user value is delivered to the marketplace.

• Owns Bank agile team backlog (grooming, prioritization, and refinement).

• Is accountable for maintaining a groomed backlog of user stories; works with the Bank agile team to estimate story size and complexity.

• Optimizes the flow of value by assisting the multi-Bank agile team environment and progresses towards objectives, goals, and commitments, while removing impediments, resolving conflicts, and handling risks and issues that have a broad impact on the business.

• Is strategic and proactive in meeting required objectives.

• Acts in service of the Bank agile team's needs and goals; coaches, engages and provides feedback to the team on work-in-progress; clarifies requirements, and takes an innovative approach to solving unique problems that may prevent the team from progressing on objectives.

• Identifies and drives opportunities for continuous Bank agile team and process improvement. Leads projects with notable risk and complexity; develops the strategy for project execution.

• Anticipates business and regulatory issues; recommends product, process or service improvements.

• Impacts the direction and resource allocation for program, project or services; works within general functional policies and industry guidelines.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8+ years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line.

• Knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe) with a proven track record in using these skills to develop and manage products through the entire product life cycle.

• Expert experience in analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.

• Expert understanding and demonstrated use of Process Engineering methodologies and Change Management practices to translate business requirements into functional specifications.

• Experience in engineering methodologies and Change Management practices to translate business requirements into functional specifications.

• Extensive experience with applicable banking regulatory and compliance policies, including knowledge of applicable laws, rules and regulations.

• Experience communicating complex ideas, anticipating potential objections and persuading others, often at senior levels, to adopt a different point of view.

What sets you apart:

• Digital customer/member experience driving innovative website and mobile application development initiatives.

• Experience within Financial Industry, specifically product management and/or Digital customer facing applications.

• Digital analytics and experience fallout analysis, with experience handling or leading Human Centered Design initiatives.

• Good balance of business strategy and technology execution experiences.

• Significant experience independently handling or leading cross-functional teams with minimal oversight needed from direct leader.

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550 - $230,400 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

This job profile is designated as a Sensitive Position. Sensitive Positions are those positions in which individuals have the authority and ability to conduct in-scope activities (movement of USAA or Member funds) as defined within the Enterprise Sensitive Positions Mandatory Time-Away Compliance Policy. Employees in Sensitive Positions are required to fulfill a Mandatory Time-Away (MTA) requirement of 10 consecutive business days each calendar year.

As a dedicated Director, Life Claims and Investigations, you will report to the Chief Claims and Fraud Officer for Life Company. The department's focus is on providing an exceptional member experience for those who have lost a loved one, ensuring seamless claims processing, fulfillment by minimizing turnaround time, delivering on service level targets and member satisfaction.

This role is responsible for Life, Annuity & Health claims and fraud investigation programs and management of the Life Special Investigation Unit (SIU) staff. Develops investigative and other operational priorities, manages workload balance, develops staffing strategies and evaluates operational results. Creates and maintains industry, law enforcement and other business relationships.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based San Antonio, TX., Colorado Springs, CO., Tampa, FL or Phoenix, AZ. campuses however, San Antonio Campus is the preferred location. Relocation assistance is available for this position.

What you'll do:

• Provides guidance to staff in interpreting procedures, guidelines, and training reference materials.

• Oversees decisions made within the claims and benefits process.

• Approves claims within assigned authority limit.

• Directs claim investigation team and ensures business performance and progress towards short and long term CoSA/Corporate objectives.

• Develops and implements Claims Security strategic and operational plans/policies in conjunction with senior management. Identifies emerging fraud trends and develops new fraud investigation programs and processes.

• Responsible for communication and training strategies in support of new programs and processes.

• Regularly interacts with and influences peers and executive management on significant fraud and operational issues.

• Oversees process improvements in the Claims and Fraud investigation functions.

• Develops collaborative internal and external relationships with enterprise business partners, vendors, industry, governmental and law enforcement agencies.

• Responsible for hiring, employee development, coaching, counseling, performance evaluation and all management related functions.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 12 years of experience without bachelor's degree)

• 8 years relevant business experience to include 3 years Claims and/or Insurance Fraud experience.

• 3 years of direct team lead or management experience.

What sets you apart:

• US military experience through military service or a military spouse/domestic partner

• 5 or more years of Life Insurance and/or annuity claims experience.

• 3 or more years of Life Insurance and/or annuity claims management and/or deep operational experience.

• Familiar with various claims processing, procedures and unfair claim settlement practices and impact on claims operations.

• Past approval authority of $500,000 or more handling life and/or annuity claims.

• Proven track record of delivering operational results.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $109,130 - $202,500.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning, and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

As we embrace the transformative potential of Generative AI, we seek an exceptional leader to drive our strategic objectives and deliver business value through the use of this technology. The Executive Director of Enterprise Data Science will lead a team of world-class data scientists to develop and implement cutting-edge Generative AI/ AI solutions that optimize our business operations, enhance customer experiences, and drive strategic growth. Only candidates with a proven track record of successfully leading enterprise-level AI initiatives will be considered. This leader will lead solution development and deployment, partner with architectural strategy, and drive innovation and research. We are excited to welcome a leader with the technical prowess, strategic acumen, and collaborative spirit to drive work in this critical area.

While it is optimal for this person to office daily in our San Antonio or Phoenix offices. this position can work remotely in the continental U.S. with frequent business travel.

The Opportunity

What you'll do:

• Responsible for defining and innovating machine learning capabilities that enable business to meet strategic goals.

• Leverages state-of-the-art machine learning/AI tools and analytical methodologies to develop and implement various types of predictive models with the targeted goal of achieving business priorities.

• Partners with key stakeholders from business units to gather, analyze, and determine data and information requirements in support of the data and analytics roadmap, and determine the feasibility of those requirements from a technical perspective

• Collaborates with other senior leaders to set the strategic direction of the business through data and information exploration, research of emerging technologies or analytical techniques and long-term defined/project specific strategic assignments.

• Agility to collaborate and influence peers and customers as the Data Science discipline continues to scale and mature.

• Responsible for the exploration of promising new technologies, analytical methods, and data sources (internal to USAA & external) that have potential to add value to the enterprise.

• Accountable for solutions that influence decision makers and drive change by driving and helping to set the business direction, environment, and strategies.

• Accountable for the design and construction of large and complex data sets from large amounts of structured and unstructured data (internal and external) to enable analytical solutions.

• Builds and leads a high performing team of experts in advanced analytics; develops team reputation as highly skilled experts in the field of data science.

• Strengthens data stewardship, actively manages information risk, and collaborates in division and enterprise data and analytics leadership forums to further information governance and mitigate information and business risks.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in Computer Science, Applied Mathematics, Quantitative Economics, Statistics, or directly related field OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 10+ years of experience in predictive modeling, large data analysis and computer science.

• 4+ years of people leadership experience in building, managing and/or developing high-performing applied analytics (data science, decision science, etc.) teams.

• Experience in stochastic modeling, machine learning, and other advanced mathematical techniques (e.g., neural nets, simulation, graph analysis), with specific expertise in generative AI models, natural language processing, computer vision and deep learning.

• Extensive knowledge in at least one advanced analytics programming language (e.g., Python, R, etc.).

• A strong track record of communicating results, insights, and technical solutions to Senior Executive Management (or equivalent).

• Extensive experience in data mining and statistical analysis.

• Demonstrated pattern recognition and predictive modeling skills.

• Knowledge and application of Data Science principals and experience with data science methodologies.

• Experience with the following statistical and predictive modeling approaches: Gaussian Process; Markov Models; Hierarchical Clustering; K-Means; Linear Regression; Logistic Regression; Monte Carlo Simulation; Neural Networks.

• Extensive technical skills, consulting experience, and business savvy to interface with all levels and disciplines within our customers' organization.

• Demonstrated experience leading business or product/portfolio transformation through use of advanced analytics.

• Demonstrated ability to communicate ideas with team members and/or business leaders to convey and present very technical information to an audience that may have little or no understanding of technical concepts in data science.

What sets you apart:

• Advanced degree (Ph.D. or equivalent) in computer science, data science, statistics, or a related field.

• 10+ years leading and inspiring large-scale, geographically dispersed data science teams.

• Demonstrated successes articulating the art of the possible and influencing senior executive level leaders to action in a top 200 company.

• Accomplishments advocating for and creating GenAI use cases and executing GenAI delivery in a highly matrixed, complex environment.

What we offer:

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $216,750.00 - 390,150.00.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Associate Actuary, you will be part of one of several teams within the areas of Auto Pricing, Property Pricing, or P&C Actuary Data Modernization. You will coordinate, prepare and perform advanced actuarial analyses required to develop new products, project future results, reprice existing products, and/or determine financial strength.

This position can work remotely in the continental U.S. with occasional business travel.

The Opportunity

What you'll do:

• Establish appropriate statistical plans, analytical tools, and requirements for analyzing the experience of various products classification systems, rating plans, reserves, and catastrophes.

• Assist in setting pricing objectives by making forecasts and projections and developing strategies to support the company mission and goals in the areas of product development, pricing, catastrophe management, reinsurance, or reserving.

• Utilize actuarial modeling software driven models for pricing, valuation, and/or risk management to develop new products, project future results, reprice existing products, and/or determine financial strength. May make adjustments and improvements to models, when appropriate.

• Monitor competitive market, industry trends, and professional research to maintain knowledge of current activities related to products, regulation, market conditions, and innovative alternatives to achieve financial and market goals.

• Creatively approach problems and issues from a wide range of perspectives to determine innovative techniques.

• Champion and implements innovative solutions to business initiatives. Responsible for training team members on change/improvement.

• Exhibit advanced knowledge of actuarial and business concepts provide innovative solutions and creatively solve business problems.

• Represent USAA's interest at industry level committee meetings. Provides data to other departments, useful for their management purposes, from actuarial data systems.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related Actuarial/business/analytical experience (in addition to the minimum years of experience required for a total of 8 years of experience) may be substituted in lieu of degree.

• 4 years Actuarial/business/analytical experience + Associate of the Casualty Actuarial Society (ACAS).

• Experience in developing Innovative Actuarial Analyses/Processes.

• Experience in metric development/monitoring.

• Strong communication/presentation skills.

What sets you apart:

• Since this posting may fill multiple diverse roles, to help identify the perfect fit, the candidate may meet 1 or more of the following criteria: experience of new product personal lines pricing and/or experience building and interpreting Generalized Linear Models (GLMs) and/or a background in California Property Pricing

• Strong Actuarial pricing expertise with experience in using a variety of pricing methodologies and models.

• Experience translating detailed analytics into manageable visualizations and communicating/presenting the results concisely to executive leadership.

• Experience working on multiple projects, managing competing priorities, and prioritizing workflow through strong partnerships with multiple business partners.

• Working knowledge of data analytic tools and Python/R/SQL or other language.

• Demonstrable problem-solving, critical thinking, and analytical skills.

• Ability to work in one of the following office locations if you currently reside within 60 miles of the location: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL, Chesapeake, VA, Charlotte, NC.

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550 - $230,400 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

We are looking for an experienced compliance professional in the Life or Health Insurance industry to handle regulatory state exam management and operational compliance execution.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Remote work may be considered for this role. Relocation assistance is not available for this position.

Provides second-line independent oversight and guidance regarding business products, services, and processes through a compliance framework to ensure they are driven in accordance with regulatory requirements. In partnership with the business and key partners, continuously drives a strong culture of compliance and demonstrates integrity and professional judgment in protecting the interests of USAA and its members.

The Opportunity

What you'll do:

• Anticipates and identifies future needs, opportunities and potential compliance solutions, and leads cross-functional teams through the problem resolution process.

• Assesses results of data analyses, provides credible challenge and recommends innovative compliance solutions.

• Develops, designs and delivers compliance strategies to influence business leadership on effective solutions and may represent leadership on complex issues.

• Coordinates and responds to regulatory requirements and requests and ensures the execution of examinations.

• Serves as the technical expert regarding compliance laws and regulations and provides direction to others on complex issues.

What you have:

• Bachelor's degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

• 8 or more years relevant experience in compliance, risk, legal or audit within the financial services or insurance industry or specialized technical fields directly related to the role.

• Demonstrated experience working in a highly regulated environment.

• Expert knowledge of relevant industry regulations and regulatory compliance in a specific area.

• Advanced knowledge of compliance laws, regulations, and regulatory expectations.

• Demonstrated ability to apply advanced knowledge of regulatory compliance to consult and provide insight and guidance.

• Demonstrated ability to communicate effectively at all levels of management.

• Advanced knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint

What sets you apart:

• Experience in managing Life Insurance exams, data calls and developing relationships with State Regulators

• Knowledge of life insurance, annuity, and/or Medicare supplement laws and regulations.

• Experience with Compliance Risk Management Programs, including Issue Management, Regulatory Change Management, Compliance Risk Assessments and Compliance testing.

• Experience in identifying multiple sources of data and transforming data into reports to tell the story and tailor presentations as need for audience and purpose to include Sr. Leadership.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550 - $230,440 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Bank Fraud Regulatory Compliance Management and At Risk Persons Program (Executive) , you will lead, develop, coordinate, and ensure the implementation of first line of defense risk management programs and framework to ensure risk data is captured. Develops risk mitigation strategies and controls, and partners with and engages the Enterprise Risk Management COE. Serves as the CoSA liaison providing leadership and direction to ensure processes and procedures are in place to effectively monitor and manage risk. Ensures there is consistency in the aggregation of identifying and managing existing and emerging risks that stem from business activities and ensure risks associated with business activities are effectively identified, measured, monitored, and controlled. Responsible for management of Elder Abuse and At Risk Persons Programs.

This position can work remotely in the continental U.S. with occasional business travel.

What you'll do:

• Develops and oversees the implementation, development, and maintenance of controls, risk management programs and framework.

• Provides direction and guidance for the implementation, development, and maintenance of the internal and external vendor governance framework.

• Develops and maintains the quality standards, operating policies, and procedures and directs implementation of approved changes.

• Identifies risk and/or quality control improvements and provides support for major initiatives as appropriate, including project activities, related integrations, strategic activities, and large system/process improvements.

• Responsible for long term initiatives, ad hoc requests, issues, and on-going risk management responsibilities.

• Coordinates with other control partners (e.g. Audit, Compliance and Operational Risk) and regulatory examiners to minimize duplication of effort.

• Provides guidance to business units and designs controls to address strategic, operational, financial and regulatory risks.

• Establishes and monitors key performance and risk indicators/metrics to assist with the early identification of risk trends.

• Manages a team of professionals who perform overall assessments of operational risks and controls, and conduct testing and analyses to identify, validate, and manage emerging risk exposures.

• Holds responsibility for the governance, administration of compliance and operational documents and for the governance, maintenance and enforcement of operating procedures.

• Stays current of regulatory environment and new developments.

• Develops and recommends action plans for initiatives that have regulatory impact.

• Supports and engages as appropriate in discussions with relevant regulators (e.g. OCC, FDIC, CFPB) on the business risk control program and results.

• Keeps Senior Management apprised of changes and developments.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 10 years of experience with a focus on Business Management, Operations, Risk Management, Audit, Control, or Reporting required.

• 4 years of leadership experience required demonstrating management responsibilities.

• Executive-level knowledge of industry-related regulatory requirements, and operational risk concepts.

• Demonstrated ability to successfully navigate and operate across multiple levels of an organization.

What sets you apart:

• 5+ years of experience in risk management or equivalent training and experience preferably in the financial services industry

• In-depth knowledge of Elder Abuse and Elder Financial Exploitation Statues and regulations specific to financial services

• Technical ability to translate compliance requirements into automated solutions

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $182,680 - $349,150 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Business Analyst -Mid Level, you will support the business by analyzing and evaluating relevant complex business data, information, metrics and processes to find opportunities and solutions to business plan development and optimization of business operations in the ECIO Vendor Management/Optimization organization. Responsible for supporting key functions and providing recommendations to achieve current and future business strategy needs/objectives.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Provides moderately complex operational support on current processes and supports business operations and management in identifying opportunities and solutions to meet current and future business needs.

• Validates information for moderately complex and interfaces with other departments to include presentations of documented findings, alternatives and recommended actions.

• Participates in the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.

• Develops and maintains a understanding of overall moderately complex business functions.

• Gathers information for moderately complex processes, analyzes data and trends, identifies root causes, and develops work products.

• Reviews, validates, and/or analyzes reports that function as a control to existing processes.

• Assists with the documentation of new and revised departmental procedures.

• Develops and analyzes additional ad-hoc reports as needed by Management.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 4 years of experience in end-to-end analysis and/or operations experience, including: requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of business operations.

• Proficient knowledge of a wide variety of systems coordination, process/product review initiatives and the development of management information requirements for related business functions.

• Knowledge of business operations and systems/business requirements processes.

• Knowledge of business analysis tools for ex: MS Visio MS Excel, Tableau, SQL.

What sets you apart:

• US military experience through military service or a military spouse/domestic partner.

• Extensive experience leading high-profile projects spanning multiple teams with strict deadlines and deliverables.

• PMP Certification

• Proven experience leading vendor management projects

• Proficient in Box, Rally, Clarity, and Jira

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $74,210-$141,830.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Project Manager - Mid Level, you will facilitate and drive the planning, execution, and delivery of moderately complex ECIO vendor management/optimization work efforts intended to accomplish business goals and objectives within prescribed timeframes. Demonstrates an advanced understanding of how activities contribute to the achievement of strategic business goals and operational objectives. Collaborates with key stakeholders, vendors and project/program teams to identify mutually beneficial outcomes for competing priorities and negotiate timelines to ensure objectives are met.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Collaborates directly with cross-functional teams and resources to achieve multiple deliverables and milestones within established timeframes, under guidance or oversight of more tenured Project or Program Managers.

• Plan and coordinate timelines, stakeholder communication, project scope, and budgets for low to moderately complex work efforts through the development of plans intended to accomplish goals and objectives.

• Assists with monitoring and reporting on business objectives, work efforts achievements, and key indicators.

• Identifies and removes obstacles and impediments to ensure team objectives are met.

• Develops and tracks project budgets that may include necessary capital expenditures, operational expenses, and labor funding requirements.

• Assists in the creation of the master work efforts plan from the underlying plans (if applicable).

• Supports more senior Project Managers in scheduling, prioritization, and sequencing for work efforts.

• Participates in creation and adherence to business case.

• Assists in managing risk by using risk management practices to address execution challenges associated with quality, schedule, and cost, in adherence with risk management framework.

• Supports driving the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree

• 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 4 years of experience in project, including planning, tracking and delivery.

• Knowledge and demonstrated application of project management tools and methodologies.

• Possess an understanding of scope definition, process, and solution mapping; process structures and components; and standard project planning methodologies.

• Basic understanding of risk management policies and procedures.

What sets you apart:

• US military experience through military service or a military spouse/domestic partner.

• Proven experience in leading vendor management projects

• PMP Certification

• Certified Scrum Master

• Proficient in Box, Rally, Clarity, and Jira

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $74,210-$141,830.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a Director, BRCA for the Bank responsible for the Remediation Operations Execution team, which manages back end fulfillment of remediations including coordination with Tax, letters and FCRA (Fair Credit Reporting Act) through to final remediation in the form of letters, checks and/or credits as appropriate.

Oversees a team responsible for the development, implementation and oversight of programs that support effective Risk and compliance management in the first line of defense. Supports business leader adherence to the established Risk framework and ongoing supervision of business controls and is accountable for the development and mentoring of a high performing team responsible for Risk and control self-assessments, identifying control failures, facilitating Risk and compliance remediation, internal and external audits and regulatory exams, and monitoring the of first line of defense in an effort to minimize Risk exposures and strengthen the overall control environment.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Directs staff and initiatives that support Risk and control management programs, to include governance support, Risk oversight, Risk infrastructure development, Risk identification, quantification, aggregation, and emerging Risks.

• Advises senior management and influences process change.

• Builds and manages a high performing team of Risk and internal control professionals through recruitment, training, coaching, performance management and related managerial activities.

• Manages consulting relationships with internal and external clients regarding budget and implementation deliverables and Risk mitigation plans as appropriate.

• Partners with key stakeholders in the business and oversees the identification, assessment and documentation of Risks and controls, including Risks associated with new or modified products, services, distribution channels, regulations and/or third-party operations.

• Reviews, communicates and recommends the development of governance policies and procedures in partnership with senior leaders to ensure appropriateness and adequacy versus industry best practices and regulatory requirements.

• Provides counsel to business unit managers on Risk management issues and supports the evaluation of new product strategies on their impact to USAA's Risk profile.

• Educates Risk owners on Risk/control best practices and may work with other lines of defense in the development and implementation of controls.

• Manages processes for collecting accurate and complete internal loss data from business areas.

• Directs analysis and data mining initiatives that identify, validate, and manage emerging Risk exposures, as necessary.

• Assists in the early identification of Risk trends by establishing and monitoring key performance and Risk indicators.

• Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and the USAA Board of Directors.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree in Risk Management, Business, Finance or related field of study; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8+ years of experience supporting Risk and/or compliance related activities in a financial services operating environment or other relevant industry; OR 8+ years of experience in a relevant quantitative discipline; OR Advanced degree or designation in a Risk management or quantitative discipline, and 6+ years of experience supporting Risk and/or compliance related activities; OR PhD in a Risk management or quantitative discipline, and 4+ years of experience supporting Risk and/or compliance related activities.

• 3+ years of direct team lead or people management experience.

• Knowledge of federal laws, rules, regulations, and applicable guidance to include: OCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP, TILA/REG Z, SCRA, FCRA, MLA.

What sets you apart:

• Experience in any or all of the following: issue management, remediations, check issuance and delivery

• Experience in process design demonstrating high quality, efficient processes and continual improvement.

• Demonstrated interpersonal, communication, and collaboration skills.

• Demonstrated ability to build team capabilities, load balance and maintain a strong team dynamic in a high paced environment

• Ability to manage multiple priorities simultaneously and ensure objectives are met.

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550 - $230,400 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

As a member of the second line of defense, oversees the execution of independent testing under the Enterprise Testing program methodology to ensure departmental processes and activities align with applicable rules, regulations, policies and procedures. The incumbent will compile and retain well documented work papers to create accurate and concise written reports including issues, root cause and recommended corrective action.

The Opportunity

What you'll do:

• Provides oversight and manages independent testing plan to ensure compliance with applicable policies/procedures and laws/regulations.

• Develops and performs a risk-based annual test plan in collaboration with second line control partners.

• Oversees operational risk testing activities in accordance with established timelines and high standards of quality.

• Oversees the objective reporting and communication of operational risk test findings and remediation of issues to appropriate partners.

• Prepares and presents executive briefs to internal and external partners.

• Develops and monitors budgetary and/or operation performance of department resources.

• Builds and oversees a team of employees for assigned area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 or more years of relevant work experience (internal/external audit, operational risk/compliance testing, quality assurance).

• 3 years of direct team lead or management experience required.

• Demonstrated experience interpreting and applying federal and state laws and regulations and guidance or operational risk principles/concepts.

• Experience working in a highly regulated environment.

• Advanced knowledge of testing techniques and data analysis principles, as well as the ability to interpret subsequent results.

• Previous experience developing executive briefs and presenting to key internal and external partners.

• Demonstrated ability to communicate effectively at all levels of management.

• Advanced knowledge of Microsoft Office tools to include Word, Excel and PowerPoint.

What sets you apart:

• Large financial services company experience, supporting human resources, marketing/brand, Chief of Staff and/or Legal office

• Experience leading shared services enterprise testing teams in large financial services, insurance or related highly regulated industries

• Advanced knowledge of internal controls, business risks, and testing techniques

• Skilled in posing effective challenge to executives, management, and staff, while maintaining strong relationships

• Excellent interpersonal skills with the ability to impact and influence

• US military experience through military service or a military spouse/domestic partner [optional]

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550 - $230,400 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Product Development Director for our Auto Modernization Team , you will be accountable for developing new products, overseeing, and managing the launch and maturation of new products into target strategic markets. Acting as a cross functional expert, this position provides expertise and support for product line initiatives related to product development, compliance, operational and process improvements, claims management, vendor management, product documentation, fulfillment, and/or system releases.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Responsible for development of digital first products supporting the needs and risks of USAA Members

• Leads development and launch of new innovative product offerings as well as auxiliary/enhanced features/services for existing products.

• Develops recommendations to launch new products and the evaluation and decision to buy/build or ally for individual product(s).

• Generates creative product and coverage solutions for member needs to ensure a dynamic product development pipeline exists.

• Responsible for maintaining thorough level of knowledge of business and underwriting performance for products in scope (e.g., trends, results, etc.)

• Responsible for post-launch monitoring, maintenance and underwriting of -new in market- products based on product performance, member needs and competitive changes in the market including but not limited to product rules, rates, and forms.

• Conducts complex analysis of internal and external data and member information to support formulation of product strategy and enhance competitive intelligence.

• Develops and communicates the new product value proposition for individual products.

• Ensures sales support is delivered to all distribution channels (e.g., .com, mobile, contact center) so that the new product is properly positioned to members.

• Leads the analysis and evaluation of new product performance metrics to make changes to offerings, if necessary, prior to full launch

• Coordinates with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed and implemented in compliance with all applicable laws and regulations.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree in Business, Marketing, Supply Chain, Statistics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years relevant experience in Actuary, Underwriting, Marketing, Operations, Financial Services or relevant military experience.

• Extensive experience in developing, deploying and supporting product and/or integrated suite of products.

• Experience working through agile product development process, managing multiple products simultaneously.

• Knowledge and application of Product Development Life Cycle (PDLC).

• Creative problem solver with hands on experience in problem framing, qualitative & quantitative research, running product experiments, hypothesis testing and prototyping to launch products at the intersection of Human, Technology and Business dimensions.

• Navigates through ambiguous contexts with confidence.

• Ability to break large complex initiatives into smaller manageable features and capabilities and deliver them early and often.

What sets you apart:

• Technical P&C product knowledge, specifically Auto, Homeowners, Renters, etc.,

• Experience working with P&C platforms that support the entire insurance lifecycle such as Guidewire, DuckCreek, etc.,

• Product Development and Design experience, including bringing large scale product enhancements and new products to market start to finish.

• Experience with technology transformation, to include prior policy migration/conversion strategy experience, in the P&C industry.

• Proven ability to gain broad cross-functional alignment and organizational sponsorship for strategic initiatives.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location . The salary range for this position is: $120,550.00 - $230,400.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

As a dedicated Director Information Governance, you will [lead and help ensure that both consuming and producing stewards of (ERC) Enterprise Risk and Compliance organization's data are aware of and implement, all of the necessary data governance requirements as outlined in USAA's Enterprise Data Governance Standards. This includes the 90+ Critical Risk Reports as well as all of ERC's data assets. In addition, you will help drive the strategic direction as we move from a defensive to an offensive data governance program and help drive the migration strategy to the target state data governance and data quality tools.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

Directs the development and implementation of strategies that supports maturing USAA's information governance, data quality, information architecture and information asset management capabilities. Establishes and enforces enterprise data policies, standards, practices and processes according to industry standard methodologies. Accountable for the quality of results from work produced by the team

The Opportunity

What you'll do:

• Leads strategic direction across one or more data domains in information governance, data management, data quality, information architecture and information asset management capabilities working within Agile community and all leadership levels in prioritizing and funding capabilities delivery across the Enterprise and various data domains.

• Directs and collaborates with business and IT partners on using information governance, data quality, information architecture and information asset management capabilities in support of achieving business operations and strategic goals and objectives.

• Advises all levels of leadership on institutionalizing and maturing information governance, data management, data quality, information architecture and information asset management capabilities to include providing advice on mitigating risk and satisfying and addressing risk and regulatory requirements related to information governance and management.

• Partners with business, risk, compliance, architecture, and IT teams to drive effectiveness and value of information governance, data management, data quality, information architecture and information asset management processes to the business.

• Ensures team understands how the information management activities they are responsible for align with information governance, data management, data quality, information architecture, technical solutions, and information asset management activities performed by other teams.

• Directs team in work assignments, problem resolution, risk mitigation, and producing quality work.

• Provides the leadership, motivation, oversight and environment necessary for building hard-working teams that collaborate with enterprise partners in defining information governance, data quality, information architecture and information asset management capabilities that delivers business value, outcomes and solves business challenges.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance

• policies and procedures

What you have:

• Bachelor's Degree in Data and Analytics, Information Technology, Business, Finance, Risk, Audit or a related field of study; OR 4 years of related experience in information governance, information management, information technology or risk management (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of experience in Information or Data related practices to include: information governance, data management, information management, information architecture, IT, risk, audit, analysis and reporting.

• OR Advanced degree in Information Architecture, Information Management, Information Studies, Risk, Audit, Information Technology or a related technical field and 6 years experience in Information or Data related practices as noted above.

• 3 years of direct team lead or management experience.

• Expert knowledge of industry information/data governance standard methodologies, information technology standard processes and architecture roadmaps and capabilities maps.

• Experience leading teams, peers and leadership levels across complex problem-solving activities, domains, or regulatory drivers at an Enterprise or data domain levels.

• Experience leading developing, or operationalizing data management and/or data governance policies, standards, processes, procedures & technologies.

• Experience leading agile delivery activities across people, process, and technology.

What sets you apart:

• Strong technical and analytical skills with proven experience in leveraging these skills to drive business outcomes with measurable benefits.

• Demonstrated experience in translating abstract and technically complex challenges and business problems into easy-to-understand concepts.

• Experience driving improvements in the efficiency and/or effectiveness of a program through analyzing data and driving operational excellence.

• A Passion for data with knowledge and experience working in the Data Governance discipline and leveraging Data Catalog and Data Quality tools.

• Excellent communication, negotiation, and leadership skills with a proven track-record in building strong relationships with internal and external partners.

• US military experience through military service or a military spouse/domestic partner [optional]

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $138,230 - $264,200 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

The Opportunity

As a dedicated Instructional Designer, you will design and develop curriculum for the Auto Physical Damage line of business. You will partner with business leaders and Learning Performance Consultants to gather and validate learning requirements (performance requirements, measures of success, terms, and conditions).

We offer a flexible work environment, working from the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, or Tampa, FL. OR We are also offering this position remotely in the continental U.S. with occasional business travel.

Relocation assistance is not available for this position.

What you'll do:

• Create learning objectives, storyboard or design documentation and learning approaches targeted to business goals and requirements.

• Develop and manage timelines and achievements.

• Ensure alignment with L&D objectives, business strategy, and our USAA mission.

• Collaborate with internal business partners to validate that curriculum solutions align to business priorities and strategy for operational effectiveness.

• Complete peer to peer reviews to ensure consistency, quality, and appropriate use of course content guidelines.

• Develop tools and processes to measure effectiveness of curriculum solutions and learner performance to ensure solutions meet employee skill development requirements.

• Collaborate with third party vendor team to lead and engage vendor relationships to provide appropriate learning solutions to specific audiences.

• Synthesize analyses, identify root cause(s), and provide recommendations that influence business solutions.

• Serve as a mentor and coach to peers and team members for assigned area of responsibility.

• Serve as a resource to team members on raised issues of an unusual nature.

What you have:

• Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• Minimum 6 years' progressive work experience in instructional design to include training industry experience and advanced knowledge of instructional design tools and methodologies.

• Expert in instructional design methodologies with the ability to successfully translate these methodologies to the team.

• Strong organizational skills, project management skills, multi-tasking, and project flexibility.

• Ability to use communication and collaboration skills and instructional design technologies effectively to navigate the training environment.

• Proficient experience with instructional authoring tools (i.e., Articulate Storyline 360) and other learning technologies.

What sets you apart:

• Prior auto physical damage facilitation experience

• 2+ years' auto appraiser experience

• 6+ years' auto physical damage appraiser instructional design experience

• 4+ years' video and/or virtual reality content creation experience.

• Prior experience integrating I-CAR into training programs

• Experience with Articulate 360

• Experience with Adobe Products (After Effects, Creative Cloud, etc.)

• Current or previous military member and/or a military spouse

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $81,770.00 - $147,190.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Product Development Director for our Auto Modernization Team , you will be accountable for developing new products, overseeing, and managing the launch and maturation of new products into target strategic markets. Acting as a cross functional expert, this position provides expertise and support for product line initiatives related to product development, compliance, operational and process improvements, claims management, vendor management, product documentation, fulfillment, and/or system releases.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Responsible for development of digital first products supporting the needs and risks of USAA Members

• Leads development and launch of new innovative product offerings as well as auxiliary/enhanced features/services for existing products.

• Develops recommendations to launch new products and the evaluation and decision to buy/build or ally for individual product(s).

• Generates creative product and coverage solutions for member needs to ensure a dynamic product development pipeline exists.

• Responsible for maintaining thorough level of knowledge of business and underwriting performance for products in scope (e.g., trends, results, etc.)

• Responsible for post-launch monitoring, maintenance and underwriting of -new in market- products based on product performance, member needs and competitive changes in the market including but not limited to product rules, rates, and forms.

• Conducts complex analysis of internal and external data and member information to support formulation of product strategy and enhance competitive intelligence.

• Develops and communicates the new product value proposition for individual products.

• Ensures sales support is delivered to all distribution channels (e.g., .com, mobile, contact center) so that the new product is properly positioned to members.

• Leads the analysis and evaluation of new product performance metrics to make changes to offerings, if necessary, prior to full launch

• Coordinates with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed and implemented in compliance with all applicable laws and regulations.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree in Business, Marketing, Supply Chain, Statistics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years relevant experience in Actuary, Underwriting, Marketing, Operations, Financial Services or relevant military experience.

• Extensive experience in developing, deploying and supporting product and/or integrated suite of products.

• Experience working through agile product development process, managing multiple products simultaneously.

• Knowledge and application of Product Development Life Cycle (PDLC).

• Creative problem solver with hands on experience in problem framing, qualitative & quantitative research, running product experiments, hypothesis testing and prototyping to launch products at the intersection of Human, Technology and Business dimensions.

• Navigates through ambiguous contexts with confidence.

• Ability to break large complex initiatives into smaller manageable features and capabilities and deliver them early and often.

What sets you apart:

• Technical P&C product knowledge, specifically Auto, Homeowners, Renters, etc.,

• Experience working with P&C platforms that support the entire insurance lifecycle such as Guidewire, DuckCreek, etc.,

• Product Development and Design experience, including bringing large scale product enhancements and new products to market start to finish.

• Experience with technology transformation, to include prior policy migration/conversion strategy experience, in the P&C industry.

• Proven ability to gain broad cross-functional alignment and organizational sponsorship for strategic initiatives.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location . The salary range for this position is: $120,550.00 - $230,400.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a Director, BRCA for the Bank responsible for the Remediation Operations Execution team, which manages back end fulfillment of remediations including coordination with Tax, letters and FCRA (Fair Credit Reporting Act) through to final remediation in the form of letters, checks and/or credits as appropriate.

Oversees a team responsible for the development, implementation and oversight of programs that support effective Risk and compliance management in the first line of defense. Supports business leader adherence to the established Risk framework and ongoing supervision of business controls and is accountable for the development and mentoring of a high performing team responsible for Risk and control self-assessments, identifying control failures, facilitating Risk and compliance remediation, internal and external audits and regulatory exams, and monitoring the of first line of defense in an effort to minimize Risk exposures and strengthen the overall control environment.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Directs staff and initiatives that support Risk and control management programs, to include governance support, Risk oversight, Risk infrastructure development, Risk identification, quantification, aggregation, and emerging Risks.

• Advises senior management and influences process change.

• Builds and manages a high performing team of Risk and internal control professionals through recruitment, training, coaching, performance management and related managerial activities.

• Manages consulting relationships with internal and external clients regarding budget and implementation deliverables and Risk mitigation plans as appropriate.

• Partners with key stakeholders in the business and oversees the identification, assessment and documentation of Risks and controls, including Risks associated with new or modified products, services, distribution channels, regulations and/or third-party operations.

• Reviews, communicates and recommends the development of governance policies and procedures in partnership with senior leaders to ensure appropriateness and adequacy versus industry best practices and regulatory requirements.

• Provides counsel to business unit managers on Risk management issues and supports the evaluation of new product strategies on their impact to USAA's Risk profile.

• Educates Risk owners on Risk/control best practices and may work with other lines of defense in the development and implementation of controls.

• Manages processes for collecting accurate and complete internal loss data from business areas.

• Directs analysis and data mining initiatives that identify, validate, and manage emerging Risk exposures, as necessary.

• Assists in the early identification of Risk trends by establishing and monitoring key performance and Risk indicators.

• Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and the USAA Board of Directors.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree in Risk Management, Business, Finance or related field of study; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8+ years of experience supporting Risk and/or compliance related activities in a financial services operating environment or other relevant industry; OR 8+ years of experience in a relevant quantitative discipline; OR Advanced degree or designation in a Risk management or quantitative discipline, and 6+ years of experience supporting Risk and/or compliance related activities; OR PhD in a Risk management or quantitative discipline, and 4+ years of experience supporting Risk and/or compliance related activities.

• 3+ years of direct team lead or people management experience.

• Knowledge of federal laws, rules, regulations, and applicable guidance to include: OCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP, TILA/REG Z, SCRA, FCRA, MLA.

What sets you apart:

• Experience in any or all of the following: issue management, remediations, check issuance and delivery

• Experience in process design demonstrating high quality, efficient processes and continual improvement.

• Demonstrated interpersonal, communication, and collaboration skills.

• Demonstrated ability to build team capabilities, load balance and maintain a strong team dynamic in a high paced environment

• Ability to manage multiple priorities simultaneously and ensure objectives are met.

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550 - $230,400 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Product Development Director for our Auto Modernization Team , you will be accountable for developing new products, overseeing, and managing the launch and maturation of new products into target strategic markets. Acting as a cross functional expert, this position provides expertise and support for product line initiatives related to product development, compliance, operational and process improvements, claims management, vendor management, product documentation, fulfillment, and/or system releases.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Responsible for development of digital first products supporting the needs and risks of USAA Members

• Leads development and launch of new innovative product offerings as well as auxiliary/enhanced features/services for existing products.

• Develops recommendations to launch new products and the evaluation and decision to buy/build or ally for individual product(s).

• Generates creative product and coverage solutions for member needs to ensure a dynamic product development pipeline exists.

• Responsible for maintaining thorough level of knowledge of business and underwriting performance for products in scope (e.g., trends, results, etc.)

• Responsible for post-launch monitoring, maintenance and underwriting of -new in market- products based on product performance, member needs and competitive changes in the market including but not limited to product rules, rates, and forms.

• Conducts complex analysis of internal and external data and member information to support formulation of product strategy and enhance competitive intelligence.

• Develops and communicates the new product value proposition for individual products.

• Ensures sales support is delivered to all distribution channels (e.g., .com, mobile, contact center) so that the new product is properly positioned to members.

• Leads the analysis and evaluation of new product performance metrics to make changes to offerings, if necessary, prior to full launch

• Coordinates with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed and implemented in compliance with all applicable laws and regulations.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree in Business, Marketing, Supply Chain, Statistics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years relevant experience in Actuary, Underwriting, Marketing, Operations, Financial Services or relevant military experience.

• Extensive experience in developing, deploying and supporting product and/or integrated suite of products.

• Experience working through agile product development process, managing multiple products simultaneously.

• Knowledge and application of Product Development Life Cycle (PDLC).

• Creative problem solver with hands on experience in problem framing, qualitative & quantitative research, running product experiments, hypothesis testing and prototyping to launch products at the intersection of Human, Technology and Business dimensions.

• Navigates through ambiguous contexts with confidence.

• Ability to break large complex initiatives into smaller manageable features and capabilities and deliver them early and often.

What sets you apart:

• Technical P&C product knowledge, specifically Auto, Homeowners, Renters, etc.,

• Experience working with P&C platforms that support the entire insurance lifecycle such as Guidewire, DuckCreek, etc.,

• Product Development and Design experience, including bringing large scale product enhancements and new products to market start to finish.

• Experience with technology transformation, to include prior policy migration/conversion strategy experience, in the P&C industry.

• Proven ability to gain broad cross-functional alignment and organizational sponsorship for strategic initiatives.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location . The salary range for this position is: $120,550.00 - $230,400.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA