Company Detail

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

This role sits in Bank Omnichannel and is responsible for the compliant execution of banking and regulatory activities and projects that directly support the implementation and optimization of the periodic review for bank operational communications. Responsible for leveraging insights to implement improvements to optimize the performance and relevancy of bank operational communications as it relates to periodic reviews.

As a dedicated Bank Business Process Consultant Senior, you will apply advanced knowledge of bank processes and products and act as a trusted advisor by providing consultation services to internal clients in areas of strategic sourcing, alternatives and solutions, supplier management, affiliate agreement adherence, third party risk management, and bank operations. Collect and consolidate demand and find opportunities, within the Bank. Execute and supervise the development of business process related solutions for internal clients and members. Evaluate processes/ resources and develop effective solutions/ improvements/ enhancements to drive the efficient operation of the Bank.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Engage with key partners to implement balanced strategic solutions.

• Develop business process improvements for the Bank that aligns business results, bank strategy and risk management framework.

• Lead planning and execution efforts and coordinate activities for highly complex projects.

• Apply a comprehensive understanding of risk and regulatory compliance to manage risks by using established methodologies and exercising control plans to ensure alignment with bank specific goals and process requirements.

• Provide consultation to influence and ensure process is crafted to address risk across all activities.

• Review and develop communication and change management plans for customers and internal partners to drive awareness on current processes and/or changes.

• Ensure alignment between internal partners and customers across all business process projects and services using proactive communication and engagement strategies.

• Apply data and analytics to deliver insight into customer and business process performance, find opportunities to influence customer and business process activities and advise key partners.

• Ensure risks associated with business activities are efficiently identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of experience in business process consulting, process design and/or program/project management experience.

• Advanced knowledge of bank products and processes.

• Experience in implementing and sustaining change/improvements.

• Experience in applying quality management, process improvement, and leveraging process improvement tools and methodologies.

• Experience applying retail bank subject matter expertise to simplify the customer experience, standardize process execution, and automate where possible.

• Expert experience/ knowledge of Risk Management frameworks and Banking Regulatory requirements.

• Demonstrated experience with process improvement, workflow, benchmarking and/or evaluation of business processes.

What sets you apart:

• Experience managing Bank operational communications.

• Experience managing a governance program.

• Experience delivering end to end processes.

• Experience orchestrating and executing large-scale bodies of work.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $95,250-$182,030.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are looking for a Product Management Director for the Bank's Checking Product Management team. This is an individual contributor role. This team is responsible for driving acquisition and engagement by developing differentiated solutions that inspire members to choose USAA as their primary bank. The role is accountable for the P&L growth of USAA's Checking products and will focus on optimizing and executing acquisition and offer strategy by leading cross-functional teams to develop, implement, and monitor performance of various marketing, digital and call center acquisition tactics.

This role will be accountable for leading change management routines to ensure risks associated with new business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. In addition, the role will assess risk (e.g., compliance, operational, strategic), enhance the control environment, and develop new routines to lower residual risk associated with deposit marketing experiences.

Formulates product/sales strategy recommendations based on analysis of profitability, competitiveness and sales performance for the product life cycle.

Compile, analyze and interpret data to make strategic and tactical recommendations or decisions pertaining to sales/product performance. Responsible for defining the business questions and providing insights to improve business performance. Supports the maintenance of existing products and/or may lead in the development and launch of less complex, new products with channel partners.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

• Leverages internal and external data and member information to support formulation of product strategy and enhance competitive intelligence.

• Develops product dashboards and metrics recommendations in support of analyzing and evaluating strategic performance.

• Partners with Marketing to define go-to-market and value proposition strategy of the product/feature.

• Develops recommendations to launch new products and the evaluation and decision to buy/build or ally.

• Acts as product SME on features and services and collaborates with business partners to provide recommendations.

• Analyzes and evaluates product performance metrics to form recommendations regarding market opportunities and product improvements.

• Leads efforts to expand or change existing product features.

• Contributes to decisions regarding product pricing and profitability.

• Identifies and evaluates potential providers for alliance relationships.

• Provides support regarding all aspects of Product Life Cycle.

• Approves and provides support in developing, editing and distributing product communications.

• Coordinates with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed, implemented and managed in compliance with all applicable laws and regulations.

• Contributes to the overall strategy of the business and collaborates with alliance to develop product strategy.

• Interprets performance results to inform product or sales forecast and planning.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree in Business, Marketing, Supply Chain, Statistics, or related discipline; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8+ years of relevant industry experience in Actuary, Underwriting, Marketing or Sales/Service or Finance/Accounting Operations or Financial Services.

• 3+ years of product management, or similar strategic management experience (similar experience includes direct support in managing product performance).

• 2+ years of data visualization experience as a user (i.e. Tableau, Power BI, Excel, etc).

• Knowledge of relevant laws and regulations (i.e. FDIC, CFPB, OCC).

• Expert experience in crafting product briefings and presenting to executive leadership.

• Experienced in market research to build product roadmap, make product decisions and iterate rapidly.

• Knowledge of applicable product related regulations, and risk and compliance requirements.

• Knowledge of federal laws, rules, and regulations to include: FFIEC- Retail Payment Systems Handbook, Payment Rules (NACHA, Zelle, etc.), Reg CC, Reg E, Reg DD.

What sets you apart:

• 5+ years of product management and product design experience and execution, preferably within Deposits

• Risk and Change management experience including ability to apply, develop and execute risk management principles, risk assessments, control design, and risk reporting

• Outstanding analytical skillset and critical thinking (i.e., ability to compile, interpret and analyze data to make fact-based recommendations)

• Attention to detail, self-discipline, and self-motivation (i.e., comfortable making decisions and working in a sometimes ambiguous fast paced environment)

• Demonstrated experience leading end-to-end program execution and project management

• Strong written presentation skills, including PowerPoint

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $132,500 - $253,220.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

This role sits in Bank Omnichannel and is responsible for the compliant execution of banking and regulatory activities and projects that directly support the implementation and optimization of the periodic review for bank operational communications. Responsible for leveraging insights to implement improvements to optimize the performance and relevancy of bank operational communications as it relates to periodic reviews.

As a dedicated Bank Business Process Consultant Senior, you will apply advanced knowledge of bank processes and products and act as a trusted advisor by providing consultation services to internal clients in areas of strategic sourcing, alternatives and solutions, supplier management, affiliate agreement adherence, third party risk management, and bank operations. Collect and consolidate demand and find opportunities, within the Bank. Execute and supervise the development of business process related solutions for internal clients and members. Evaluate processes/ resources and develop effective solutions/ improvements/ enhancements to drive the efficient operation of the Bank.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Engage with key partners to implement balanced strategic solutions.

• Develop business process improvements for the Bank that aligns business results, bank strategy and risk management framework.

• Lead planning and execution efforts and coordinate activities for highly complex projects.

• Apply a comprehensive understanding of risk and regulatory compliance to manage risks by using established methodologies and exercising control plans to ensure alignment with bank specific goals and process requirements.

• Provide consultation to influence and ensure process is crafted to address risk across all activities.

• Review and develop communication and change management plans for customers and internal partners to drive awareness on current processes and/or changes.

• Ensure alignment between internal partners and customers across all business process projects and services using proactive communication and engagement strategies.

• Apply data and analytics to deliver insight into customer and business process performance, find opportunities to influence customer and business process activities and advise key partners.

• Ensure risks associated with business activities are efficiently identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of experience in business process consulting, process design and/or program/project management experience.

• Advanced knowledge of bank products and processes.

• Experience in implementing and sustaining change/improvements.

• Experience in applying quality management, process improvement, and leveraging process improvement tools and methodologies.

• Experience applying retail bank subject matter expertise to simplify the customer experience, standardize process execution, and automate where possible.

• Expert experience/ knowledge of Risk Management frameworks and Banking Regulatory requirements.

• Demonstrated experience with process improvement, workflow, benchmarking and/or evaluation of business processes.

What sets you apart:

• Experience managing Bank operational communications.

• Experience managing a governance program.

• Experience delivering end to end processes.

• Experience orchestrating and executing large-scale bodies of work.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $95,250-$182,030.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

This role sits in Bank Omnichannel and is responsible for the compliant execution of banking and regulatory activities and projects that directly support the implementation and optimization of the periodic review for bank operational communications. Responsible for leveraging insights to implement improvements to optimize the performance and relevancy of bank operational communications as it relates to periodic reviews.

As a dedicated Bank Business Process Consultant Senior, you will apply advanced knowledge of bank processes and products and act as a trusted advisor by providing consultation services to internal clients in areas of strategic sourcing, alternatives and solutions, supplier management, affiliate agreement adherence, third party risk management, and bank operations. Collect and consolidate demand and find opportunities, within the Bank. Execute and supervise the development of business process related solutions for internal clients and members. Evaluate processes/ resources and develop effective solutions/ improvements/ enhancements to drive the efficient operation of the Bank.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Engage with key partners to implement balanced strategic solutions.

• Develop business process improvements for the Bank that aligns business results, bank strategy and risk management framework.

• Lead planning and execution efforts and coordinate activities for highly complex projects.

• Apply a comprehensive understanding of risk and regulatory compliance to manage risks by using established methodologies and exercising control plans to ensure alignment with bank specific goals and process requirements.

• Provide consultation to influence and ensure process is crafted to address risk across all activities.

• Review and develop communication and change management plans for customers and internal partners to drive awareness on current processes and/or changes.

• Ensure alignment between internal partners and customers across all business process projects and services using proactive communication and engagement strategies.

• Apply data and analytics to deliver insight into customer and business process performance, find opportunities to influence customer and business process activities and advise key partners.

• Ensure risks associated with business activities are efficiently identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of experience in business process consulting, process design and/or program/project management experience.

• Advanced knowledge of bank products and processes.

• Experience in implementing and sustaining change/improvements.

• Experience in applying quality management, process improvement, and leveraging process improvement tools and methodologies.

• Experience applying retail bank subject matter expertise to simplify the customer experience, standardize process execution, and automate where possible.

• Expert experience/ knowledge of Risk Management frameworks and Banking Regulatory requirements.

• Demonstrated experience with process improvement, workflow, benchmarking and/or evaluation of business processes.

What sets you apart:

• Experience managing Bank operational communications.

• Experience managing a governance program.

• Experience delivering end to end processes.

• Experience orchestrating and executing large-scale bodies of work.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $95,250-$182,030.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated intermediate level Protective Security Officer for our Charlotte, NC facility to provide armed workforce security and safety by responding to and resolving issues pertaining to access control, accident and emergency response, medical response, workplace violence, active shooter events and other security issues. Under direct supervision, uses established procedures and guidelines to perform routine to moderately complex tasks and problem resolution. Performs all duties in alignment with USAA's Security Officer Standards.

What you'll do:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Applies developing knowledge of policies, processes, and procedures; seeks guidance from team members to resolve complex issues and to identify appropriate issues for escalation.

• Controls access to USAA property and delivery access at entry gates, turnstiles, and visitor lobbies. Provides information and direction to employees, visitors and contractors.

• Provides armed response and resolution to critical incidents, such as, workplace violence, active shooter events, bomb threats and other security issues.

• Patrols USAA properties to prevent trespassing, theft, vandalism, and criminal activities; enforces parking and traffic controls and composes incident reports.

• Performs pedestrian and vehicle traffic direction and parking control as well as vehicular and walking patrols to protect USAA assets.

• Works with and provides assistance to civil first responders to include federal, state and local law enforcement agencies and other emergency services providers.

• Reviews shift blotter and documents for assigned shift, ensuring that key information is communicated to team members as appropriate.

• Participates in quarterly training sessions to sustain competencies in alignment with USAA Security Officer Standards.

• Maintains valid First Aid, CPR, and expandable baton certifications in accordance with USAA Security Officer Standards.

• Maintains valid state security officer firearm license in compliance with state of employment requirements and in accordance with USAA Security Officer Standards.

• Performs all other duties as assigned.

What you have:

• High School Diploma, General Equivalency Diploma, or applicable trade/technical school diploma.

• 1 or more years of physical security, law enforcement, or military experience.

• Experience working with Microsoft Office tools to include Word, Excel and PowerPoint.

• Possess valid state driver's license.

• Job Offer contingent on passing a Fit for Duty evaluation.

• Initial and continued employment conditional upon passing USAA's Protective Security training standards within 3 attempts (for initial and follow-on training cycles) and acquiring required state armed security license and/or certification for assigned post state, i.e., Texas security commission, Florida security D and G licenses, Arizona armed guard training within 6 months.

What sets you apart:

• Ability to work 10 or 12 hour shifts: nights, weekends and holidays. Occasional overtime may be required.

• Experience responding to emergency incidents.

• Ability to respond rapidly and efficiently during emergency situations.

• Prior experience using security related systems. Report management system, two-way radios, visitor management systems.

• Demonstrated firearm proficiency.

• Possess current Private Protective Services Armed Guard License.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $ 43,750 - $ 65,640 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

We are seeking a talented Senior Auto Appraiser with experience handling virtual appraisals. This position will be worked on a remote basis.

The successful candidate must reside in one of the following states, AR, TN, MS, AL, GA, NC, SC or FL.

Within defined guidelines and framework responsible to investigate, evaluate and appraise vehicle damage claims for both repairable and total loss vehicles to ensure estimate accuracy in compliance with state laws and regulations. Accountable for delivering exceptional member service through setting appropriate expectations, proactive communications, advice, and empathy.

The Opportunity

What you'll do:

• Identify and manage existing and emerging risks that stem from business activities and the job role.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follow written risk and compliance policies, standards, and procedures for business activities.

• With the use of digital tools, evaluate and appraise high complexity (total loss, total burn, theft recovered, heavy (non-drivable) auto claims in accordance with the terms and conditions of the contract, corporate guidelines and state laws and regulations.

• Investigate claim damages including communicating with the insured and third parties/vendors. May require face-to-face interactions with members and third parties.

• Review facts of loss and vehicle damage to determine if subrogation opportunities exist and makes the appropriate, timely system referral.

• Demonstrate advanced knowledge of P&C insurance industry products, services, contracts, and internal processes/systems/procedures to ensure compliance.

• Review claims/suppliers for fraud indicators and refers to Special Investigative Unit for handling, if applicable.

• Accurate and current claim file documentation throughout the claims process for complex claims. Includes mapping of repair plan and timeline for repair.

• Responsible for reviewing additional damages received from repair facilities to either complete a supplement or triage to field provider method of inspection.

• May serve as a subject matter expert representative for disputed claims or trials. Serves as a resource to team members on escalated issues of a routine nature.

• Partner with vendors and internal business partners to facilitate highest complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.

• Explain coverage, assists policyholders with information on repairs and describes the settlement process, setting appropriate expectations. Issues settlement amounts for damages claimed.

• Support workload surges and/or Catastrophe Operations as needed which may involve volunteering for extended hours. May serve as permanent member of the APD Catastrophe team.

What you have:

• High School Diploma or General Equivalency Diploma

• 2+ years of auto appraising experience

• Knowledge of P&C insurance policy contracts and coverages, auto parts distribution process and claim appraisal process and procedures

• Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts

What set's you apart:

• Current Adjuster's license in SC, NC, FL or TX

• I-Car PlatinumTM designation

What we offer

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $59,070 - $112,920.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Executive Team (ETeam) IT Support/IT Systems Analyst - Mid Level , you will be part of the Executive Team, ETeam, within Workforce Digital Services. ETeam members provide front-line technical support and advice (both in-person and remotely) for USAA Board of Directors (BoD), Executive Council (EC) members, and their support staffs. They help facilitate or provide technical support for BoD/EC on-site or off-site meetings. They work with internal technical teams to deliver the technical needs of these customers.

Provides liaising services between business and IT delivery functions for the purpose of enabling the on-boarding, enhancement and support of systems, applications and other technology solutions. Assesses evolving business requirements to include establishing, evaluating and validating technical requirements. Recommends alternatives and/or enhancements to existing technology solutions. Researches and helps resolve production issues and defects.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in San Antonio, TX location. Relocation assistance is not available for this position.

What you'll do:

• Facilitates the analysis and design of technology solutions supporting IT delivery functions to ensure business needs are met.

• Drives the gathering of technical requirements using interviews, requirements workshops, surveys, business process analysis, use cases scenarios, task inquiry and workflow analyses.

• Participates in analysis and verification of technical requirements for completeness, consistency, comprehensibility, feasibility and conformance to standards.

• Facilitates traceability of approved and base lined artifacts throughout the solution development life cycle to include specifications, design, development, testing, implementation and defect prioritization.

• Collaborates with quality assurance resources and domain experts to establish the testing approach including usability and performance needs.

• Assists quality assurance leads with the planning and review of test artifacts.

• Facilitates clarification and active participation in defect management activities to confirm requirements are being met.

• Handles change control activities for affected system artifacts.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 4 years of related experience such as continuous process improvement, project management, business/requirements, and analysis, and/or technical analysis.

• Knowledge of multiple solution delivery life cycles.

• Knowledge of business productivity products, tools, and applications.

• Understanding of system architecture and knowledge of solution development concepts.

• Knowledge of multiple solution delivery life cycles (Waterfall and Agile) as well as experience or knowledge of modeling techniques (e.g. UML) and use case development.

What sets you apart:

• 2+ years of IT support/analysis experience specifically in troubleshooting hardware and software, application training and overall incident ownership and management.

• Experience working in support of desk side and remote services; preferably with focus on supporting Executive\VIP levels and their assistants.

• Experience with resolving technology issues on windows, mac, and iOS devices

• Experience installing, fixing, and supporting AV technology, including common software platforms such as Zoom, Teams, WebEx and hardware such as large-screen displays, projectors, microphones, DSPs, and in-ceiling speakers; and technology provided by Crestron, Logitech, and Shure.

• Advanced working knowledge of business productivity products, tools, and applications.

• Demonstrated experience operating in a dynamic, high-stress, highly confidential environment.

• Exceptional written, verbal, presentation, communication, and interpersonal skills, with solid attention to detail.

• Some travel required; will need to work some flexible hours, including 24x7 availability when on-call.

• On-call rotation and travel is required for this position;

• Hours need to be flexible to provide support for when customer meetings occur; meetings the team support typically start at 7:00 am and typically end around 5:30 pm - sometimes can be 6AM or 7PM or later depending on the event.

• All team members participate in a 7 am Zoom call to review the support calendar for the day.

• Team rotates doing 6 am equipment testing on Mondays

• Team rotates early and late shifts; early shift start at 7 am, late shift end at 5:30 pm

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $71,490.00 - $128,740.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

This role sits in Bank Omnichannel and is responsible for the compliant execution of banking and regulatory activities and projects that directly support the implementation and optimization of the periodic review for bank operational communications. Responsible for leveraging insights to implement improvements to optimize the performance and relevancy of bank operational communications as it relates to periodic reviews.

As a dedicated Bank Business Process Consultant Senior, you will apply advanced knowledge of bank processes and products and act as a trusted advisor by providing consultation services to internal clients in areas of strategic sourcing, alternatives and solutions, supplier management, affiliate agreement adherence, third party risk management, and bank operations. Collect and consolidate demand and find opportunities, within the Bank. Execute and supervise the development of business process related solutions for internal clients and members. Evaluate processes/ resources and develop effective solutions/ improvements/ enhancements to drive the efficient operation of the Bank.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Engage with key partners to implement balanced strategic solutions.

• Develop business process improvements for the Bank that aligns business results, bank strategy and risk management framework.

• Lead planning and execution efforts and coordinate activities for highly complex projects.

• Apply a comprehensive understanding of risk and regulatory compliance to manage risks by using established methodologies and exercising control plans to ensure alignment with bank specific goals and process requirements.

• Provide consultation to influence and ensure process is crafted to address risk across all activities.

• Review and develop communication and change management plans for customers and internal partners to drive awareness on current processes and/or changes.

• Ensure alignment between internal partners and customers across all business process projects and services using proactive communication and engagement strategies.

• Apply data and analytics to deliver insight into customer and business process performance, find opportunities to influence customer and business process activities and advise key partners.

• Ensure risks associated with business activities are efficiently identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of experience in business process consulting, process design and/or program/project management experience.

• Advanced knowledge of bank products and processes.

• Experience in implementing and sustaining change/improvements.

• Experience in applying quality management, process improvement, and leveraging process improvement tools and methodologies.

• Experience applying retail bank subject matter expertise to simplify the customer experience, standardize process execution, and automate where possible.

• Expert experience/ knowledge of Risk Management frameworks and Banking Regulatory requirements.

• Demonstrated experience with process improvement, workflow, benchmarking and/or evaluation of business processes.

What sets you apart:

• Experience managing Bank operational communications.

• Experience managing a governance program.

• Experience delivering end to end processes.

• Experience orchestrating and executing large-scale bodies of work.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $95,250-$182,030.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

The Opportunity

As a dedicated Director, Business Risk and Controls, you will lead a team responsible for assessing and reporting on the control design and executional effectiveness of controls across Bank Operations, Deposits, Retail Payments, Consumer Lending, Credit Card, and Credit Risk. Provides business solutions and supports internal clients, provides process recommendations, and identifies trends.

This hybrid role requires an individual to be in the office 3 days per week . This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL.

Relocation assistance is not available for this position.

What you'll do:

• Direct staff and initiatives that support risk and control management programs, to include governance support, risk oversight, risk infrastructure development, risk identification, quantification, aggregation, and emerging risks.

• Counsel senior management and influence process change.

• Build and lead an impactful team of risk and internal control professionals through recruitment, training, coaching, performance management and related managerial activities.

• Lead consulting relationships with internal and external clients regarding budget and implementation deliverables and Risk mitigation plans as appropriate.

• Partner with key customers in the business and lead all aspects of identification, assessment and documentation of risks and controls, including those associated with new or modified products, services, distribution channels, regulations and/or third-party operations.

• Review, communicate and recommend the development of governance policies and procedures in partnership with senior leaders to ensure appropriateness and adequacy versus industry standard processes and regulatory requirements.

• Provide counsel to business unit managers on risk management issues and supports the evaluation of new product strategies on their impact to USAA's Risk profile.

• Educate risk owners on risk/control standard methodologies and may work with other lines of defense in the development and implementation of controls.

• Manage processes for collecting accurate and complete internal loss data from business areas.

• Direct analysis and data mining initiatives that identify, validate, and lead emerging risk exposures.

• Assist in the early identification of risk trends by establishing key performance and risk indicators.

• Lead all aspects of the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and the USAA Board of Directors.

• Ensure risks associated with business activities are effectively identified, measured and controlled.

What you have:

• Bachelor's Degree in Risk Management, Business, Finance, or related field of study; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• Minimum 8 years of experience supporting internal controls or quality assurance within a risk and/or compliance related position in a financial services operating environment or other relevant industry; OR 8 years of experience in a relevant quantitative discipline; OR Advanced degree or designation in a risk management or quantitative discipline, and 6 years of experience supporting internal controls or quality assurance within a risk and/or compliance related position; OR PhD in a risk management or quantitative discipline, and 4 years of experience supporting internal controls or quality assurance within a risk and/or compliance related position.

• Minimum 3 years' direct team lead or people management experience.

• Knowledge of federal laws, rules, regulations, and applicable guidance to include: OCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP, TILA/REG Z, SCRA, FCRA, MLA.

What sets you apart:

• Risk Management Software: Proficiency in using risk management and control assessment software tools. (Ideally ServiceNow)

• Control Mgmt./Test Scripts: Experience in writing test scripts and in developing control objectives and succinct risk statements

• Control Automation: Experience in designing, developing and implementing automated control solutions for diverse business processes

• General Automation proficiency: Proficient in scripting languages (e.g., Python) and coding for automation and/or knowledge of leading automation tools

• Process Optimization: Ability to identify manual processes suitable for automation

• Data analysis: Strong data analysis to ensure controls align with business objectives, and to inform actions, changes, automations.

• Adaptability: Flexibility and adaptability to navigate evolving regulatory landscapes and industry changes.

• Problem solving: Able to troubleshoot and resolve issues.

• Regulator, External Auditor Experience: Experience in working with regulators and external auditors, creating materials and supporting evidence for exams and performing walkthroughs.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $115,240.00 - $220,270.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other.

Come be a part of what makes us so special!

The Opportunity

The Auto Reinspector role's primary function is to review the estimating product produced by our Staff Appraisers, DRP Shops, and Vendors for compliance with policies, state laws and regulations, and OEM and industry standards and specifications. In doing so, the Reinspector will travel to repair facilities, salvage yards, and member's residences to inspect auto physical damage and review estimates and valuations against vehicle damages. The Reinspector will also conduct file reviews to ensure estimate accuracy and completeness when claims files have been closed. The Reinspection team provides proactive subject matter expert coaching, mentoring, and on-boarding for USAA claims employees and 3rd party suppliers. As such, extensive auto physical damage experience is important for success in this role.

Field based Auto Reinspectors ensure a quality auto repair appraisal and valuation product by focusing on targeted areas to continuously calibrate the reinspection process, validates reported findings and provides an objective subject matter expert (SME) knowledge to the Physical Damage Claims and broader Claims community. Completes work assignments and resolves problems independently.

We are seeking a dedicated Auto Reinspector based in the San Antonio Metro area.

This is an hourly, non-exempt position with paid overtime available.

What you'll do:

• Identifies and handles existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are optimally identified, measured, supervised, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Measures physical damage estimate accuracy through conducting detailed, timely re-inspections/audits of automobiles and automobile estimates, and reports on payment accuracy and compliance by method of inspection

• Reports reinspection/audit findings (Staff, STARS, Independents and Third-Party vendors) for corporate score cards.

• Participates in ad-hoc audits and/or market audits in partnership with Claims Stakeholders

• Conducts Post Quality repair inspections and reports findings of automobiles repaired through the STARS program.

• Provides objective, proactive, and useful feedback of Physical Damage (PD) policy, procedures and regulations to the Claims Stakeholders and Third-Party vendors.

• Builds awareness and drives understanding of Physical Damage (PD) procedures by delivering a work product that is consistent and aligned with policy, procedures, and regulations to Claims Stakeholders.

• Serves as a PD SME through post audit calibration meetings, ride-a-longs with other PD employees inspecting vehicles, training materials, PD Director teleconferences and PD Champion teleconferences.

• Applies proficient knowledge of P&C insurance industry products, services, and processes to include P&C insurance policy contracts and coverages, auto parts distribution process and USAA claim appraisal process and procedures.

• Provides subject matter expertise of end-to-end Total Loss assessment to include conditioning and options of all vehicles using CCC and USAA guidelines.

• Supports workload surges and/or deploys to reinspect/audit Catastrophe estimate accuracy.

What you have:

• High School Diploma or General Equivalency Diploma.

• 2 years related auto physical damage estimating experience.

• Currently possess ICAR Platinum certification.

• Ability to meet all USAA safe driving requirements to include verification of driving record through MVR & possession of a valid driver's license.

What sets you apart:

• Willingness to travel at least one week per month.

• 6 or more years related auto physical damage experience.

• Expert knowledge of CCC1 estimating platform.

• Previous Auto Service Department or Body Shop experience.

• Currently resides within or has the ability to self-relocate to San Antonio Metro area.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $71,490-$128,740.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

The Opportunity

We are seeking a dedicated Security Specialist II for our San Antonio Home Office I to be Responsible for monitoring the safety and security of employees, contractors, visitors and facilities worldwide. Uses a variety of tools ranging from access control, CCTV, GIS, alarm monitoring to various intelligence sources, internet, communication and in-house tools, to detect, analyze and dispatch/alert Security Officers, appropriate Strategic Partners, and/or external responding authorities/fire/law enforcement regarding any adverse conditions to the enterprise or its employees, contractors and visitors. These incidents may range from intrusion and workplace violence to adverse weather conditions and technical failures. Works under general supervision. Performs basic to moderately complex work assignments and problem resolution across multiple disciplines.

What you'll do:

• Monitors, prioritizes and directs response to enterprise wide security activities from the 24x7x365 Security Operations Center Assists employees, contractors and visitors in all concerns that pertain to safety and security.

• Conducts ongoing review of multiple systems and sources to detect potential risks Investigates alarms, dispatches Security Officers, or alerts Fire and/or law Enforcement agencies Logs daily activities and creates Incident Reports Other duties as assigned.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma, General Equivalency Diploma, or applicable Trade School/Technical Diploma required.

• 1 or more years of operational experience in a fast-paced Operations Center environment or Emergency Management background.

• Possess the ability to liaise with law enforcement and security industry personnel.

What sets you apart:

• Associates degree in Criminal Justice, Emergency Management, or related field. Substitute 2 years in a leadership position for education.

• Intermediate to advanced Microsoft Office proficiency

• Excellent multi-tasking and critical thinking skills

• Superior verbal and written communication skills, both intra-team and to across external teams and agencies.

• APCO Certified Public Safety Telecommunicator

• NIMS IS-700, ICS-100

• US military experience through military service or a military spouse/domestic partner [optional]

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $43,680.00- $59,990.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are looking for a Product Management Director for the Bank's Checking Product Management team. This is an individual contributor role. This team is responsible for driving acquisition and engagement by developing differentiated solutions that inspire members to choose USAA as their primary bank. The role is accountable for the P&L growth of USAA's Checking products and will focus on optimizing and executing acquisition and offer strategy by leading cross-functional teams to develop, implement, and monitor performance of various marketing, digital and call center acquisition tactics.

This role will be accountable for leading change management routines to ensure risks associated with new business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. In addition, the role will assess risk (e.g., compliance, operational, strategic), enhance the control environment, and develop new routines to lower residual risk associated with deposit marketing experiences.

Formulates product/sales strategy recommendations based on analysis of profitability, competitiveness and sales performance for the product life cycle.

Compile, analyze and interpret data to make strategic and tactical recommendations or decisions pertaining to sales/product performance. Responsible for defining the business questions and providing insights to improve business performance. Supports the maintenance of existing products and/or may lead in the development and launch of less complex, new products with channel partners.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

• Leverages internal and external data and member information to support formulation of product strategy and enhance competitive intelligence.

• Develops product dashboards and metrics recommendations in support of analyzing and evaluating strategic performance.

• Partners with Marketing to define go-to-market and value proposition strategy of the product/feature.

• Develops recommendations to launch new products and the evaluation and decision to buy/build or ally.

• Acts as product SME on features and services and collaborates with business partners to provide recommendations.

• Analyzes and evaluates product performance metrics to form recommendations regarding market opportunities and product improvements.

• Leads efforts to expand or change existing product features.

• Contributes to decisions regarding product pricing and profitability.

• Identifies and evaluates potential providers for alliance relationships.

• Provides support regarding all aspects of Product Life Cycle.

• Approves and provides support in developing, editing and distributing product communications.

• Coordinates with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed, implemented and managed in compliance with all applicable laws and regulations.

• Contributes to the overall strategy of the business and collaborates with alliance to develop product strategy.

• Interprets performance results to inform product or sales forecast and planning.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree in Business, Marketing, Supply Chain, Statistics, or related discipline; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8+ years of relevant industry experience in Actuary, Underwriting, Marketing or Sales/Service or Finance/Accounting Operations or Financial Services.

• 3+ years of product management, or similar strategic management experience (similar experience includes direct support in managing product performance).

• 2+ years of data visualization experience as a user (i.e. Tableau, Power BI, Excel, etc).

• Knowledge of relevant laws and regulations (i.e. FDIC, CFPB, OCC).

• Expert experience in crafting product briefings and presenting to executive leadership.

• Experienced in market research to build product roadmap, make product decisions and iterate rapidly.

• Knowledge of applicable product related regulations, and risk and compliance requirements.

• Knowledge of federal laws, rules, and regulations to include: FFIEC- Retail Payment Systems Handbook, Payment Rules (NACHA, Zelle, etc.), Reg CC, Reg E, Reg DD.

What sets you apart:

• 5+ years of product management and product design experience and execution, preferably within Deposits

• Risk and Change management experience including ability to apply, develop and execute risk management principles, risk assessments, control design, and risk reporting

• Outstanding analytical skillset and critical thinking (i.e., ability to compile, interpret and analyze data to make fact-based recommendations)

• Attention to detail, self-discipline, and self-motivation (i.e., comfortable making decisions and working in a sometimes ambiguous fast paced environment)

• Demonstrated experience leading end-to-end program execution and project management

• Strong written presentation skills, including PowerPoint

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $132,500 - $253,220.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Model Validator Lead for the Life Model Validation Team , you will execute 2nd Line of Defense Model Risk Validation Oversight for the life-cycle management of models for high risk and highly complex models. Executes the model validation oversight process compliant with the written risk and compliance policies and procedures which require independence from model stewards (e.g., model owners, developers, implementers, users, and other stakeholders) throughout the lifecycle of the model's use and maintenance.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. The preferred office locations are San Antonio, TX or Plano, TX , however, this role can be based in one of the following office locations as well: Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA, or Tampa, FL . Relocation assistance is available for this position.

What you'll do:

• Oversees and conducts independent second line of defense model validation activities for high visibility, critical and/or specialized models. Utilizes expert business and technical model and model validation knowledge to conduct highly specialized validation activities for models that leverage cutting edge techniques that require specialized credentials, and models that have higher enterprise visibility and risk.

• Leverages specialized technical approaches to develop, implement, and execute validation testing plans for models that require expert model validation knowledge and skills.

• Leads the team in developing challenger models and/or replicating model development through predictive modeling, machine learning, deep learning, time-series modeling/forecasting, stress testing, heuristic models, actuarial models, simulation, optimization, and/or other techniques including models that require specialized skills.

• Develops plans, reviews peers' plans and provides feedback on model tests and data quality assessments for models using various types of datasets including those leveraging large datasets and unstructured datasets.

• Reviews at a subject matter expert level the end-to-end life-cycle management of model development, implementation, ongoing monitoring, and use in areas of Banking and Insurance (Property & Casualty and Life) along with their corresponding business support functions and operational processes.

• Responsible for assessing model inherent risk ratings, model declassifications applications, materiality of model changes, and other reviews of models as part of model validation-related governance processes.

• Produces and delivers validation reports and related validation work to model validation management, model stakeholders, senior leadership, and others for high visibility, critical and/or specialized models. Provides review of validation work produced by peers in preparation of report issuance.

• Reports validation results and model risk trends/metrics to EMRM leadership.

• Executes the independent model validation process compliant with the written risk and compliance policies and procedures at a subject matter expert level. Evaluates model risk control strengths around model development, implementation, and use as it pertains to elements of model conceptual soundness, modeling methodology, model limitations, data quality, ongoing monitoring, and other more complex elements of the model validation process.

• Interacts with internal and external peers for awareness and applicability of cutting-edge techniques, technologies, and potential business solutions while continuing to professionally develop and knowledge share emerging modeling techniques and approaches.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or a Related Field with Core Quantitative Curriculum. Four additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

• 8 years of related work experience in model validation, model development, statistical analysis, and/or advanced quantitative research OR Advanced degree (e.g., Master's, PhD) in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or Related Field with Core Quantitative Curriculum and 6 years of related work experience in model validation, model development, statistical analysis, and/or advanced quantitative research.

• Strong experience communicating complex quantitative/technical concepts and conclusions to senior leadership, auditors, and/or regulators.

• Strong programming skills in R, Python, SAS, Java, C, SQL, and/or other comparable programming languages for the iterative methodological tenants of model and algorithm development including setting model specifications, assumption testing, data quality assessments, variable selection, back-testing, benchmarking, and other robust model testing. Subject Matter Depth and Breadth with at least four of the following statistical, econometric, data science, and predictive modeling approaches: Unsupervised Learning; K-Means; Linear Regression; Time-Series/Forecasting; Stress Testing; Logistic Regression; Gaussian Process; Simulation Models; Boosting/Bagging Trees; Neural Networks; Deep Learning Concepts; Bayesian Estimators.

• Strong business context knowledge in operational and support functions of Banking and/or Insurance as well as associated modeling and analytics knowledge.

• Business and industry acumen in modeling governance techniques and approaches.

• Experience sharing modeling governance technical expertise and guidance with peers.

What sets you apart:

• Life Fellow of the Society of Actuaries (FSA).

• Experience with AXIS software.

• Experience with developing models or model risk validation.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $132,500.00 - $253,220.00.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

As a dedicated Business Strategy Analyst Senior, you will use quantitative and qualitative analysis to provide thought-leadership on evolving industry trends, market developments, USAA's strategic direction, regulatory environment, and macroeconomic trends for the business unit. Provides insights and information-based context for key team members in the business unit to reliably lead, influence, and impact line of business strategy.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL or work remotely in the continental U.S. with occasional business travel. Relocation assistance is not available for this position.

The Opportunity

• Collaborates with key team members to identify key business assumptions and hypotheses around line of business strategy. Continuously refines hypotheses and identifies business questions to explore further.

• Facilitates the integration of the analytic strategy and business strategy.

• Develops the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience.

• Collaborates with key partners to evaluate and uncover strategic insights related to Profit & Loss performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels, and Member Experience.

• Applies analytical difficulty to define outcome measures, improve prioritization, increase agility in decisioning, improve ability to evaluate progress towards business outcomes, and to evaluate risks to strategic goals.

• Leverages sophisticated data-driven problem-solving techniques to manipulate and interpret business results. Translates findings into insights for strategy management and execution.

• Communicates the significance of strategic insights to senior leaders and other key partners to drive business decisions.

• May provide mentorship and on-the-job training to team members.

• Ensures risks associated with business activities are optimally identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree in Business, Science, Finance, Economics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of data & analytics or strategy consulting experience; OR a minimum of 4 years of data & analytics or strategy consulting experience and up to 2 years of progressive functional business relevant experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing etc.) for a total of 6 years combined experience; OR Advanced Degree in Business, Science, Finance, Economics or related discipline and 4 years of experience in data/analytics, strategy consulting or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing, etc.)

• Experience identifying business needs and handling strategic plans driven by qualitative/quantitative analysis and market insights.

• Proven experience using data analytics to formulate data-driven insights and influence business decisions.

• Experience performing sophisticated data analysis using various data analytics tools (i.e., Microsoft Excel, Tableau, R, Python).

What sets you apart:

• US military experience through military service or a military spouse/domestic partner.

• 2 or more years of experience with capacity planning to include volume and headcount forecasting.

• Experience at bank/financial institutions is a plus.

• Experience completing Cost and Benefit Analysis and familiarity with expense forecasting.

• Proficient in working with large data sets, querying, analysis, and data visualization (e.g., Tableau).

• Strong analytical skills to be able to analyze workforce data, identify trends and patterns, and make data-driven decisions.

• Ability to manage multiple projects, prioritize tasks, and meet deadlines.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $95,250 - $182,030 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated Business Risk and Controls Advisor Mid-Level Associate to join our Strategy, Digital and Brand Quality Control testing team.

As a member of the first line of defense, you will perform testing under the Enterprise Testing program methodology to ensure departmental processes and activities comply with applicable rules, regulations, policies, and procedures. The Business Risk Control Advisor will compile and retain well documented work papers to create accurate and concise written results including issues, root cause and recommended corrective action. In this role you will also build, develop and maintain relationships with business and internal control partners (Audit, Risk & Compliance, Legal) to facilitate collaboration between all lines of defense for testing.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Advises the business on how to strengthen and manage their control environment pertaining to oversight of procedures/process, accurate regulatory reporting and filing, document governance, risk control self-assessments, procedure governance, control design, new product controls, Third Party Governance, or quality governance.

• Performs ongoing supervision and oversight of business controls which may include the coordination of testing, root cause analysis, control design, and examining key risk metrics to evaluate the effectiveness of established business controls.

• Performs risk data analysis, report preparation and trend analysis from testing results and provide information to the team and relevant stakeholders.

• Partners with business owners to assist them in the identification of control failures and assesses the impact with the ability to make recommendations to remediate issues.

• Assists with translating control deficiencies into action plans and facilitates effective and timely risk remediation through action plan oversight; provides recommendations to enhance governance practices in alignment with risk and compliance frameworks.

• Maintains processes, procedures, and tools for managing exception alerts as they occur, including monitoring of resulting exception cases.

• Provides control oversight to ensure compliance with laws and regulations and the completeness and accuracy of testing results/reports.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 4 years of experience supporting risk and/or compliance-related activities in a financial services operating environment or other relevant industry; OR 4 years of experience in a relevant quantitative discipline; OR Advanced degree or designation in a risk management or quantitative discipline, and 2 years of experience supporting risk and/or compliance related activities; OR PhD in a risk management or quantitative discipline.

• Knowledge of federal laws, rules, and regulations, to include: UDAP/UDAAP, FRB Regs A-Z, NAIC, and GLBA.

What sets you apart:

• Compliance Risk Management, Audit, or Testing experience.

• Experience within a large financial institution driving controls testing within Compliance, Risk, Internal Audit, or a Regulatory Agency.

• Demonstrated ability to apply knowledge of regulatory compliance and/or operational risk to consult and provide insight and guidance.

• Understanding and application of Issues Management function.

• Proven experience mapping risk and controls to business processes.

• In depth knowledge of risk management practices and methodologies including Risk Identification and Risk Assessment.

• US military experience through military service or a military spouse/domestic partner.

The above description reflects the details considered necessary to describe the principal functions of the job Experience and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $78,670 - $150,330 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

As a dedicated Business Strategy Analyst Senior, you will use quantitative and qualitative analysis to provide thought-leadership on evolving industry trends, market developments, USAA's strategic direction, regulatory environment, and macroeconomic trends for the business unit. Provides insights and information-based context for key team members in the business unit to reliably lead, influence, and impact line of business strategy.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL or work remotely in the continental U.S. with occasional business travel. Relocation assistance is not available for this position.

The Opportunity

• Collaborates with key team members to identify key business assumptions and hypotheses around line of business strategy. Continuously refines hypotheses and identifies business questions to explore further.

• Facilitates the integration of the analytic strategy and business strategy.

• Develops the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience.

• Collaborates with key partners to evaluate and uncover strategic insights related to Profit & Loss performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels, and Member Experience.

• Applies analytical difficulty to define outcome measures, improve prioritization, increase agility in decisioning, improve ability to evaluate progress towards business outcomes, and to evaluate risks to strategic goals.

• Leverages sophisticated data-driven problem-solving techniques to manipulate and interpret business results. Translates findings into insights for strategy management and execution.

• Communicates the significance of strategic insights to senior leaders and other key partners to drive business decisions.

• May provide mentorship and on-the-job training to team members.

• Ensures risks associated with business activities are optimally identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree in Business, Science, Finance, Economics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of data & analytics or strategy consulting experience; OR a minimum of 4 years of data & analytics or strategy consulting experience and up to 2 years of progressive functional business relevant experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing etc.) for a total of 6 years combined experience; OR Advanced Degree in Business, Science, Finance, Economics or related discipline and 4 years of experience in data/analytics, strategy consulting or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing, etc.)

• Experience identifying business needs and handling strategic plans driven by qualitative/quantitative analysis and market insights.

• Proven experience using data analytics to formulate data-driven insights and influence business decisions.

• Experience performing sophisticated data analysis using various data analytics tools (i.e., Microsoft Excel, Tableau, R, Python).

What sets you apart:

• US military experience through military service or a military spouse/domestic partner.

• 2 or more years of experience with capacity planning to include volume and headcount forecasting.

• Experience at bank/financial institutions is a plus.

• Experience completing Cost and Benefit Analysis and familiarity with expense forecasting.

• Proficient in working with large data sets, querying, analysis, and data visualization (e.g., Tableau).

• Strong analytical skills to be able to analyze workforce data, identify trends and patterns, and make data-driven decisions.

• Ability to manage multiple projects, prioritize tasks, and meet deadlines.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $95,250 - $182,030 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Model Validator Lead for the Life Model Validation Team , you will execute 2nd Line of Defense Model Risk Validation Oversight for the life-cycle management of models for high risk and highly complex models. Executes the model validation oversight process compliant with the written risk and compliance policies and procedures which require independence from model stewards (e.g., model owners, developers, implementers, users, and other stakeholders) throughout the lifecycle of the model's use and maintenance.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. The preferred office locations are San Antonio, TX or Plano, TX , however, this role can be based in one of the following office locations as well: Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA, or Tampa, FL . Relocation assistance is available for this position.

What you'll do:

• Oversees and conducts independent second line of defense model validation activities for high visibility, critical and/or specialized models. Utilizes expert business and technical model and model validation knowledge to conduct highly specialized validation activities for models that leverage cutting edge techniques that require specialized credentials, and models that have higher enterprise visibility and risk.

• Leverages specialized technical approaches to develop, implement, and execute validation testing plans for models that require expert model validation knowledge and skills.

• Leads the team in developing challenger models and/or replicating model development through predictive modeling, machine learning, deep learning, time-series modeling/forecasting, stress testing, heuristic models, actuarial models, simulation, optimization, and/or other techniques including models that require specialized skills.

• Develops plans, reviews peers' plans and provides feedback on model tests and data quality assessments for models using various types of datasets including those leveraging large datasets and unstructured datasets.

• Reviews at a subject matter expert level the end-to-end life-cycle management of model development, implementation, ongoing monitoring, and use in areas of Banking and Insurance (Property & Casualty and Life) along with their corresponding business support functions and operational processes.

• Responsible for assessing model inherent risk ratings, model declassifications applications, materiality of model changes, and other reviews of models as part of model validation-related governance processes.

• Produces and delivers validation reports and related validation work to model validation management, model stakeholders, senior leadership, and others for high visibility, critical and/or specialized models. Provides review of validation work produced by peers in preparation of report issuance.

• Reports validation results and model risk trends/metrics to EMRM leadership.

• Executes the independent model validation process compliant with the written risk and compliance policies and procedures at a subject matter expert level. Evaluates model risk control strengths around model development, implementation, and use as it pertains to elements of model conceptual soundness, modeling methodology, model limitations, data quality, ongoing monitoring, and other more complex elements of the model validation process.

• Interacts with internal and external peers for awareness and applicability of cutting-edge techniques, technologies, and potential business solutions while continuing to professionally develop and knowledge share emerging modeling techniques and approaches.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or a Related Field with Core Quantitative Curriculum. Four additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

• 8 years of related work experience in model validation, model development, statistical analysis, and/or advanced quantitative research OR Advanced degree (e.g., Master's, PhD) in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or Related Field with Core Quantitative Curriculum and 6 years of related work experience in model validation, model development, statistical analysis, and/or advanced quantitative research.

• Strong experience communicating complex quantitative/technical concepts and conclusions to senior leadership, auditors, and/or regulators.

• Strong programming skills in R, Python, SAS, Java, C, SQL, and/or other comparable programming languages for the iterative methodological tenants of model and algorithm development including setting model specifications, assumption testing, data quality assessments, variable selection, back-testing, benchmarking, and other robust model testing. Subject Matter Depth and Breadth with at least four of the following statistical, econometric, data science, and predictive modeling approaches: Unsupervised Learning; K-Means; Linear Regression; Time-Series/Forecasting; Stress Testing; Logistic Regression; Gaussian Process; Simulation Models; Boosting/Bagging Trees; Neural Networks; Deep Learning Concepts; Bayesian Estimators.

• Strong business context knowledge in operational and support functions of Banking and/or Insurance as well as associated modeling and analytics knowledge.

• Business and industry acumen in modeling governance techniques and approaches.

• Experience sharing modeling governance technical expertise and guidance with peers.

What sets you apart:

• Life Fellow of the Society of Actuaries (FSA).

• Experience with AXIS software.

• Experience with developing models or model risk validation.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $132,500.00 - $253,220.00.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated Business Process Owner Senior. This role will be part of a Property Insurance team that handles Additional Living Expense/Loss of Use, Coverage, Contents, and Communication. This position can be based in one of the following locations: San Antonio, TX; Phoenix, AZ; Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

The Opportunity

What you'll do:

• Develop and implement strategic customer specific business process program plans that align with enterprise strategy and influence appropriate roadmap(s).

• Apply expert knowledge of the business and leads the alignment and development of business deliverable processes and capabilities to materially change and improve business performance.

• Serve as functional expert bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution

• Manage the performance of processes by developing control limits, monitoring key performance indicators and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements

• Manage business process risks by using established methodologies and exercising control plans to ensure alignment with business unit specific requirements, process requirements, and business needs. Identifies business unit and business process risks across all activities.

• Develop communication plans for customers and internal stakeholders.

• Ensure alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.

• Utilize reporting, data, and analytics to measure process and project performance, deliver process operational efficiencies, and inform key stakeholders.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required for a total of 10 years) may be substituted in lieu of degree.

• 6 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization.

• Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies.

• Experience in implementing and sustaining change/improvements (change champion).

• Hands on experience with Process Mapping and Modeling and creating and validating process documentation.

• Experience in the application of process management standards and policies, and knowledge of applicable regulations and risk management practices.

• Demonstrated experience with Lean, Business Process Management, or similar methodology.

• Demonstrated experience with utilizing various systems to collect and analyze data.

What sets you apart:

• Technical Property Claims experience and/or tenure

• The ability to use and analyze data to make decisions and provide business narrative.

• Experience with vendor manager oversight

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $ $86,520.00 - $165,340.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated Business Process Owner Senior. This role will be part of a Property Insurance team that handles Additional Living Expense/Loss of Use, Coverage, Contents, and Communication. This position can be based in one of the following locations: San Antonio, TX; Phoenix, AZ; Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

The Opportunity

What you'll do:

• Develop and implement strategic customer specific business process program plans that align with enterprise strategy and influence appropriate roadmap(s).

• Apply expert knowledge of the business and leads the alignment and development of business deliverable processes and capabilities to materially change and improve business performance.

• Serve as functional expert bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution

• Manage the performance of processes by developing control limits, monitoring key performance indicators and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements

• Manage business process risks by using established methodologies and exercising control plans to ensure alignment with business unit specific requirements, process requirements, and business needs. Identifies business unit and business process risks across all activities.

• Develop communication plans for customers and internal stakeholders.

• Ensure alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.

• Utilize reporting, data, and analytics to measure process and project performance, deliver process operational efficiencies, and inform key stakeholders.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required for a total of 10 years) may be substituted in lieu of degree.

• 6 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization.

• Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies.

• Experience in implementing and sustaining change/improvements (change champion).

• Hands on experience with Process Mapping and Modeling and creating and validating process documentation.

• Experience in the application of process management standards and policies, and knowledge of applicable regulations and risk management practices.

• Demonstrated experience with Lean, Business Process Management, or similar methodology.

• Demonstrated experience with utilizing various systems to collect and analyze data.

What sets you apart:

• Technical Property Claims experience and/or tenure

• The ability to use and analyze data to make decisions and provide business narrative.

• Experience with vendor manager oversight

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $ $86,520.00 - $165,340.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Model Validator Lead for the Life Model Validation Team , you will execute 2nd Line of Defense Model Risk Validation Oversight for the life-cycle management of models for high risk and highly complex models. Executes the model validation oversight process compliant with the written risk and compliance policies and procedures which require independence from model stewards (e.g., model owners, developers, implementers, users, and other stakeholders) throughout the lifecycle of the model's use and maintenance.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. The preferred office locations are San Antonio, TX or Plano, TX , however, this role can be based in one of the following office locations as well: Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA, or Tampa, FL . Relocation assistance is available for this position.

What you'll do:

• Oversees and conducts independent second line of defense model validation activities for high visibility, critical and/or specialized models. Utilizes expert business and technical model and model validation knowledge to conduct highly specialized validation activities for models that leverage cutting edge techniques that require specialized credentials, and models that have higher enterprise visibility and risk.

• Leverages specialized technical approaches to develop, implement, and execute validation testing plans for models that require expert model validation knowledge and skills.

• Leads the team in developing challenger models and/or replicating model development through predictive modeling, machine learning, deep learning, time-series modeling/forecasting, stress testing, heuristic models, actuarial models, simulation, optimization, and/or other techniques including models that require specialized skills.

• Develops plans, reviews peers' plans and provides feedback on model tests and data quality assessments for models using various types of datasets including those leveraging large datasets and unstructured datasets.

• Reviews at a subject matter expert level the end-to-end life-cycle management of model development, implementation, ongoing monitoring, and use in areas of Banking and Insurance (Property & Casualty and Life) along with their corresponding business support functions and operational processes.

• Responsible for assessing model inherent risk ratings, model declassifications applications, materiality of model changes, and other reviews of models as part of model validation-related governance processes.

• Produces and delivers validation reports and related validation work to model validation management, model stakeholders, senior leadership, and others for high visibility, critical and/or specialized models. Provides review of validation work produced by peers in preparation of report issuance.

• Reports validation results and model risk trends/metrics to EMRM leadership.

• Executes the independent model validation process compliant with the written risk and compliance policies and procedures at a subject matter expert level. Evaluates model risk control strengths around model development, implementation, and use as it pertains to elements of model conceptual soundness, modeling methodology, model limitations, data quality, ongoing monitoring, and other more complex elements of the model validation process.

• Interacts with internal and external peers for awareness and applicability of cutting-edge techniques, technologies, and potential business solutions while continuing to professionally develop and knowledge share emerging modeling techniques and approaches.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or a Related Field with Core Quantitative Curriculum. Four additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

• 8 years of related work experience in model validation, model development, statistical analysis, and/or advanced quantitative research OR Advanced degree (e.g., Master's, PhD) in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or Related Field with Core Quantitative Curriculum and 6 years of related work experience in model validation, model development, statistical analysis, and/or advanced quantitative research.

• Strong experience communicating complex quantitative/technical concepts and conclusions to senior leadership, auditors, and/or regulators.

• Strong programming skills in R, Python, SAS, Java, C, SQL, and/or other comparable programming languages for the iterative methodological tenants of model and algorithm development including setting model specifications, assumption testing, data quality assessments, variable selection, back-testing, benchmarking, and other robust model testing. Subject Matter Depth and Breadth with at least four of the following statistical, econometric, data science, and predictive modeling approaches: Unsupervised Learning; K-Means; Linear Regression; Time-Series/Forecasting; Stress Testing; Logistic Regression; Gaussian Process; Simulation Models; Boosting/Bagging Trees; Neural Networks; Deep Learning Concepts; Bayesian Estimators.

• Strong business context knowledge in operational and support functions of Banking and/or Insurance as well as associated modeling and analytics knowledge.

• Business and industry acumen in modeling governance techniques and approaches.

• Experience sharing modeling governance technical expertise and guidance with peers.

What sets you apart:

• Life Fellow of the Society of Actuaries (FSA).

• Experience with AXIS software.

• Experience with developing models or model risk validation.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $132,500.00 - $253,220.00.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Model Validator Lead for the Life Model Validation Team , you will execute 2nd Line of Defense Model Risk Validation Oversight for the life-cycle management of models for high risk and highly complex models. Executes the model validation oversight process compliant with the written risk and compliance policies and procedures which require independence from model stewards (e.g., model owners, developers, implementers, users, and other stakeholders) throughout the lifecycle of the model's use and maintenance.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. The preferred office locations are San Antonio, TX or Plano, TX , however, this role can be based in one of the following office locations as well: Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA, or Tampa, FL . Relocation assistance is available for this position.

What you'll do:

• Oversees and conducts independent second line of defense model validation activities for high visibility, critical and/or specialized models. Utilizes expert business and technical model and model validation knowledge to conduct highly specialized validation activities for models that leverage cutting edge techniques that require specialized credentials, and models that have higher enterprise visibility and risk.

• Leverages specialized technical approaches to develop, implement, and execute validation testing plans for models that require expert model validation knowledge and skills.

• Leads the team in developing challenger models and/or replicating model development through predictive modeling, machine learning, deep learning, time-series modeling/forecasting, stress testing, heuristic models, actuarial models, simulation, optimization, and/or other techniques including models that require specialized skills.

• Develops plans, reviews peers' plans and provides feedback on model tests and data quality assessments for models using various types of datasets including those leveraging large datasets and unstructured datasets.

• Reviews at a subject matter expert level the end-to-end life-cycle management of model development, implementation, ongoing monitoring, and use in areas of Banking and Insurance (Property & Casualty and Life) along with their corresponding business support functions and operational processes.

• Responsible for assessing model inherent risk ratings, model declassifications applications, materiality of model changes, and other reviews of models as part of model validation-related governance processes.

• Produces and delivers validation reports and related validation work to model validation management, model stakeholders, senior leadership, and others for high visibility, critical and/or specialized models. Provides review of validation work produced by peers in preparation of report issuance.

• Reports validation results and model risk trends/metrics to EMRM leadership.

• Executes the independent model validation process compliant with the written risk and compliance policies and procedures at a subject matter expert level. Evaluates model risk control strengths around model development, implementation, and use as it pertains to elements of model conceptual soundness, modeling methodology, model limitations, data quality, ongoing monitoring, and other more complex elements of the model validation process.

• Interacts with internal and external peers for awareness and applicability of cutting-edge techniques, technologies, and potential business solutions while continuing to professionally develop and knowledge share emerging modeling techniques and approaches.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or a Related Field with Core Quantitative Curriculum. Four additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

• 8 years of related work experience in model validation, model development, statistical analysis, and/or advanced quantitative research OR Advanced degree (e.g., Master's, PhD) in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or Related Field with Core Quantitative Curriculum and 6 years of related work experience in model validation, model development, statistical analysis, and/or advanced quantitative research.

• Strong experience communicating complex quantitative/technical concepts and conclusions to senior leadership, auditors, and/or regulators.

• Strong programming skills in R, Python, SAS, Java, C, SQL, and/or other comparable programming languages for the iterative methodological tenants of model and algorithm development including setting model specifications, assumption testing, data quality assessments, variable selection, back-testing, benchmarking, and other robust model testing. Subject Matter Depth and Breadth with at least four of the following statistical, econometric, data science, and predictive modeling approaches: Unsupervised Learning; K-Means; Linear Regression; Time-Series/Forecasting; Stress Testing; Logistic Regression; Gaussian Process; Simulation Models; Boosting/Bagging Trees; Neural Networks; Deep Learning Concepts; Bayesian Estimators.

• Strong business context knowledge in operational and support functions of Banking and/or Insurance as well as associated modeling and analytics knowledge.

• Business and industry acumen in modeling governance techniques and approaches.

• Experience sharing modeling governance technical expertise and guidance with peers.

What sets you apart:

• Life Fellow of the Society of Actuaries (FSA).

• Experience with AXIS software.

• Experience with developing models or model risk validation.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $132,500.00 - $253,220.00.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

As a dedicated Business Strategy Analyst Senior, you will use quantitative and qualitative analysis to provide thought-leadership on evolving industry trends, market developments, USAA's strategic direction, regulatory environment, and macroeconomic trends for the business unit. Provides insights and information-based context for key team members in the business unit to reliably lead, influence, and impact line of business strategy.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL or work remotely in the continental U.S. with occasional business travel. Relocation assistance is not available for this position.

The Opportunity

• Collaborates with key team members to identify key business assumptions and hypotheses around line of business strategy. Continuously refines hypotheses and identifies business questions to explore further.

• Facilitates the integration of the analytic strategy and business strategy.

• Develops the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience.

• Collaborates with key partners to evaluate and uncover strategic insights related to Profit & Loss performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels, and Member Experience.

• Applies analytical difficulty to define outcome measures, improve prioritization, increase agility in decisioning, improve ability to evaluate progress towards business outcomes, and to evaluate risks to strategic goals.

• Leverages sophisticated data-driven problem-solving techniques to manipulate and interpret business results. Translates findings into insights for strategy management and execution.

• Communicates the significance of strategic insights to senior leaders and other key partners to drive business decisions.

• May provide mentorship and on-the-job training to team members.

• Ensures risks associated with business activities are optimally identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree in Business, Science, Finance, Economics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of data & analytics or strategy consulting experience; OR a minimum of 4 years of data & analytics or strategy consulting experience and up to 2 years of progressive functional business relevant experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing etc.) for a total of 6 years combined experience; OR Advanced Degree in Business, Science, Finance, Economics or related discipline and 4 years of experience in data/analytics, strategy consulting or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing, etc.)

• Experience identifying business needs and handling strategic plans driven by qualitative/quantitative analysis and market insights.

• Proven experience using data analytics to formulate data-driven insights and influence business decisions.

• Experience performing sophisticated data analysis using various data analytics tools (i.e., Microsoft Excel, Tableau, R, Python).

What sets you apart:

• US military experience through military service or a military spouse/domestic partner.

• 2 or more years of experience with capacity planning to include volume and headcount forecasting.

• Experience at bank/financial institutions is a plus.

• Experience completing Cost and Benefit Analysis and familiarity with expense forecasting.

• Proficient in working with large data sets, querying, analysis, and data visualization (e.g., Tableau).

• Strong analytical skills to be able to analyze workforce data, identify trends and patterns, and make data-driven decisions.

• Ability to manage multiple projects, prioritize tasks, and meet deadlines.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $95,250 - $182,030 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated Business Process Owner Senior. This role will be part of a Property Insurance team that handles Additional Living Expense/Loss of Use, Coverage, Contents, and Communication. This position can be based in one of the following locations: San Antonio, TX; Phoenix, AZ; Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

The Opportunity

What you'll do:

• Develop and implement strategic customer specific business process program plans that align with enterprise strategy and influence appropriate roadmap(s).

• Apply expert knowledge of the business and leads the alignment and development of business deliverable processes and capabilities to materially change and improve business performance.

• Serve as functional expert bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution

• Manage the performance of processes by developing control limits, monitoring key performance indicators and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements

• Manage business process risks by using established methodologies and exercising control plans to ensure alignment with business unit specific requirements, process requirements, and business needs. Identifies business unit and business process risks across all activities.

• Develop communication plans for customers and internal stakeholders.

• Ensure alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.

• Utilize reporting, data, and analytics to measure process and project performance, deliver process operational efficiencies, and inform key stakeholders.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required for a total of 10 years) may be substituted in lieu of degree.

• 6 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization.

• Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies.

• Experience in implementing and sustaining change/improvements (change champion).

• Hands on experience with Process Mapping and Modeling and creating and validating process documentation.

• Experience in the application of process management standards and policies, and knowledge of applicable regulations and risk management practices.

• Demonstrated experience with Lean, Business Process Management, or similar methodology.

• Demonstrated experience with utilizing various systems to collect and analyze data.

What sets you apart:

• Technical Property Claims experience and/or tenure

• The ability to use and analyze data to make decisions and provide business narrative.

• Experience with vendor manager oversight

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $ $86,520.00 - $165,340.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated physical damage specialist, you will be responsible for building relationships and providing oversight of our third-party vendors through virtual or in person interactions with members, claimants, and third-party personnel. You will drive USAA's financial strength by ensuring accuracy and quality of third-party vendors' work product. Within defined guidelines and framework, you will work to resolve problems with a focus on the mission and exceptional member experiences.

**This is a field role, requiring the successful applicant to live and travel in the area of Orlando, Florida.

What you'll do:

• Responsible for on-boarding, oversight, maintaining partnerships, and coaching to performance of our contractual and/or operational goals as applicable.

• Evaluate vendor work product to ensure quality, accuracy, and adherence to the terms and conditions of the contract.

• Collaborate with 3PRM on vendor footprint to balance member needs and operational resources.

• Responsible for complaint and payment discrepancy resolution within the vendor MOI.

• Provide direction as needed on borderline Total Loss situations.

• Accountable for providing decisions and insight on physical damage losses within authority granted and advances requests for further authority as needed.

• Acquire and apply advanced knowledge of P&C insurance industry products, services, contracts and internal processes and procedures to ensure compliance.

• Support workload surges and/or Catastrophe Operations as needed.

• Identify and manage existing and emerging risks that stem from business activities and the job role.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follow written risk and compliance policies, standards, and procedures for business activities.

What you have:

• High School Diploma or General Equivalency Diploma

• 4+ years auto physical damage estimating experience

• I-CAR Platinum Pro-Level 3 certification or ability to acquire and maintain within 12 months of hire

• Ability to prioritize, problem solve, and effectively communicate next steps and path to resolution

• Effective communication through multiple channels to include utilization of digital tools to drive speed, accuracy and service

• Insurance adjuster license or acquisition and maintenance of license within 90 days and designated number of attempts

• Strong oral and written communication skills

What sets you apart:

• Experience with CCC estimating database

• Experience as a staff appraiser, damage appraiser, or supervisory experience over repair shop networks

• 5+ years of complex auto physical damage estimation experience

• Proven ability to multi-task and triage claims in a high-volume environment

• Current I-CAR Platinum Pro-Level 3 certification

Other Work Requirements:

• Need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver's license.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $ 65,090 - $ 117,080.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated physical damage specialist, you will be responsible for building relationships and providing oversight of our third-party vendors through virtual or in person interactions with members, claimants, and third-party personnel. You will drive USAA's financial strength by ensuring accuracy and quality of third-party vendors' work product. Within defined guidelines and framework, you will work to resolve problems with a focus on the mission and exceptional member experiences.

**This is a field role, requiring the successful applicant to live and travel in the area of Orlando, Florida.

What you'll do:

• Responsible for on-boarding, oversight, maintaining partnerships, and coaching to performance of our contractual and/or operational goals as applicable.

• Evaluate vendor work product to ensure quality, accuracy, and adherence to the terms and conditions of the contract.

• Collaborate with 3PRM on vendor footprint to balance member needs and operational resources.

• Responsible for complaint and payment discrepancy resolution within the vendor MOI.

• Provide direction as needed on borderline Total Loss situations.

• Accountable for providing decisions and insight on physical damage losses within authority granted and advances requests for further authority as needed.

• Acquire and apply advanced knowledge of P&C insurance industry products, services, contracts and internal processes and procedures to ensure compliance.

• Support workload surges and/or Catastrophe Operations as needed.

• Identify and manage existing and emerging risks that stem from business activities and the job role.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follow written risk and compliance policies, standards, and procedures for business activities.

What you have:

• High School Diploma or General Equivalency Diploma

• 4+ years auto physical damage estimating experience

• I-CAR Platinum Pro-Level 3 certification or ability to acquire and maintain within 12 months of hire

• Ability to prioritize, problem solve, and effectively communicate next steps and path to resolution

• Effective communication through multiple channels to include utilization of digital tools to drive speed, accuracy and service

• Insurance adjuster license or acquisition and maintenance of license within 90 days and designated number of attempts

• Strong oral and written communication skills

What sets you apart:

• Experience with CCC estimating database

• Experience as a staff appraiser, damage appraiser, or supervisory experience over repair shop networks

• 5+ years of complex auto physical damage estimation experience

• Proven ability to multi-task and triage claims in a high-volume environment

• Current I-CAR Platinum Pro-Level 3 certification

Other Work Requirements:

• Need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver's license.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $ 65,090 - $ 117,080.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA