Company Detail

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated physical damage specialist, you will be responsible for building relationships and providing oversight of our third-party vendors through virtual or in person interactions with members, claimants, and third-party personnel. You will drive USAA's financial strength by ensuring accuracy and quality of third-party vendors' work product. Within defined guidelines and framework, you will work to resolve problems with a focus on the mission and exceptional member experiences.

**This is a field role, requiring the successful applicant to live and travel in the area of Orlando, Florida.

What you'll do:

• Responsible for on-boarding, oversight, maintaining partnerships, and coaching to performance of our contractual and/or operational goals as applicable.

• Evaluate vendor work product to ensure quality, accuracy, and adherence to the terms and conditions of the contract.

• Collaborate with 3PRM on vendor footprint to balance member needs and operational resources.

• Responsible for complaint and payment discrepancy resolution within the vendor MOI.

• Provide direction as needed on borderline Total Loss situations.

• Accountable for providing decisions and insight on physical damage losses within authority granted and advances requests for further authority as needed.

• Acquire and apply advanced knowledge of P&C insurance industry products, services, contracts and internal processes and procedures to ensure compliance.

• Support workload surges and/or Catastrophe Operations as needed.

• Identify and manage existing and emerging risks that stem from business activities and the job role.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follow written risk and compliance policies, standards, and procedures for business activities.

What you have:

• High School Diploma or General Equivalency Diploma

• 4+ years auto physical damage estimating experience

• I-CAR Platinum Pro-Level 3 certification or ability to acquire and maintain within 12 months of hire

• Ability to prioritize, problem solve, and effectively communicate next steps and path to resolution

• Effective communication through multiple channels to include utilization of digital tools to drive speed, accuracy and service

• Insurance adjuster license or acquisition and maintenance of license within 90 days and designated number of attempts

• Strong oral and written communication skills

What sets you apart:

• Experience with CCC estimating database

• Experience as a staff appraiser, damage appraiser, or supervisory experience over repair shop networks

• 5+ years of complex auto physical damage estimation experience

• Proven ability to multi-task and triage claims in a high-volume environment

• Current I-CAR Platinum Pro-Level 3 certification

Other Work Requirements:

• Need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver's license.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $ 65,090 - $ 117,080.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

USAA is seeking an experienced Property General Field Adjuster within the Fredericksburg, VA area.

The Opportunity

As a Property General Adjuster, you will work within defined guidelines and framework to investigate, evaluate, negotiate and settle the highest complexity property insurance claims presented by or against our members. You will confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. You will recognize and empathize with members' life events, as appropriate.

What you'll do:

• Manages assigned claims caseload comprised of claims with highest complexity damages that require considerable knowledge and understanding of claims coverage.

• Partners with vendors and internal business partners to facilitate highest complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.

• Extensive evaluation for highly complex claims, involving lengthy research and determination of settlement. Proactively identifies and engages in additional confirmation of potential discrepancies resulting from research involving complicated situations.

• Serves as a resource for less experience staff on complicated claim situations.

• Determines coverage through analyzing extensive information involving highly complex policy terms, including claim resolution.

• Communicates with insured about coverage or any issues that involve additional information or considerations regarding settlement amount.

• Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate.

• Determines and negotiates highly complex settlement. Makes recommendations to management for settlement amounts outside of authority limits.

• Maintains accurate and current claim file with critical documentation throughout the claims process for highly complex.

• Proficient knowledge of estimating technology platforms. Utilizes platforms to prepare claims estimates in order to manage complex property insurance claims.

• Serves as a subject matter expert for claims handling.

• Supports workload surges and/or Catastrophe (CAT) operations as needed to include working significant overtime; may require deployment travel during designated CATs.

• Works independently solving complex problems with minimal guidance; acts as a resource for colleagues with less experience.

• May require travel to resolve claims and conduct in-person inspections.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma required.

• 4 years' relevant property claims adjusting experience that includes writing estimates of moderate-highly complex claims and field adjusting experience.

• 2 years' experience handling dwelling claims.

• Successfully acquire Property & Casualty (P&C) adjuster license and state registrations within 90 days of hire.

• Proficient knowledge of Xactimate or similar estimating platform. Expert knowledge estimating losses of moderate complexity.

• Advanced knowledge of property claims contracts and interpretation of case law.

• Proficient knowledge of residential construction.

• Demonstrated negotiation, investigation, communication and conflict resolution skills.

• Ability to travel 50-75% of the year (local & non-local) and/or work catastrophe duty when needed.

Physical Demand Requirements:

• May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.

• May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.

• May require the ability to crouch and stoop to inspect confined attic spaces and go beneath homes into crawl spaces.

• May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver's license.

What sets you apart:

• General Adjuster experience with a Standard Insurance Carrier

• 5+ years of Property field adjuster experience handling large loss, heavy structure claims and ALE management

• 5+ years of experience handling dwelling claims in the field

• Xactimate Level 1 and/or Level 2 certification

• Insurance Industry designations such as CPCU, AIC, SCLA, AINS

• Currently hold an active P&C Adjuster License

• Currently reside or able to self-relocate within the Fredericksburg, VA area

• US military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $78,670.00 - $150,330.00

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

The Credit Card Compliance team is looking for a very hardworking and motivated Compliance Risk Manager Lead - Deposits to provide second-line independent oversight and guidance regarding business products, services, and processes through a compliance framework to ensure they are executed in accordance with regulatory requirements. In partnership with the business and key stakeholders, continuously drives a strong culture of compliance and demonstrates integrity and professional judgment in protecting the interests of USAA and its members.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL.

Relocation assistance is NOT available for this position.

What you'll do:

• Anticipates and identifies future needs, opportunities and potential compliance solutions, and leads cross-functional teams through the problem resolution process.

• Assesses results of data analyses, provides credible challenge and recommends innovative compliance solutions.

• Develops, designs and delivers compliance strategies to influence business leadership on effective solutions and may represent leadership on complex issues.

• Maintains and expands expert knowledge of the competitive/regulatory landscape and the company's key challenges.

• May coordinate and respond to regulatory requirements and requests and ensures the execution of examinations.

• Executes compliance risk management activities in accordance with enterprise compliance standards.

• Serves as the technical expert regarding compliance laws and regulations and provides direction to others on complex issues.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 or more years relevant experience in compliance, risk, legal or audit within the financial services or insurance industry.Demonstrated experience working in a highly regulated environment.Expert knowledge of relevant industry regulations and regulatory compliance in a specific area.Advanced knowledge of compliance laws, regulations and regulatory expectations Demonstrated ability to apply advanced knowledge of regulatory compliance to consult and provide insight and guidance.Demonstrated ability to communicate effectively at all levels of managementAdvanced knowledge of Microsoft Office tools to include Word, Excel and PowerPoint.

• Knowledge of federal laws, rules, and regulations, to include: CRA; ECOA; FCRA; MLA; SCRA; Regulation DD; Regulation E; Regulation Z; and UDAP/UDAAP.

• General understanding of federal supervisory guidance, including but not limited to: letters, bulletins, manuals, handbooks, proposals, and statements from the Federal Reserve, OCC, and CFPB.

What sets you apart:

• 3 years of proven leadership, working independently, leading teams cross-functionally to get results

• Large Bank experience with fraud compliance and/or deposits for payment compliance

• Certified Regulatory Compliance Manager (CRCM) preferred not required

• US military experience through military service or a military spouse/domestic partner, preferred not required

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $104,660 - $199,970.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is NOT available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a Testing Specialist for the Bank Growth Engine (BGE) team. Internal title is "Technical Product Manager". BGE's focus is bringing personalized and data-driven Bank product offers to market in a legally compliant and efficient way. The BGE Testing Specialist will drive standardization, execution, and speed of end-to-end testing efforts to support this mission.

We offer a flexible work environment that requires an individual to be in the office 4 days per week . This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. However, work from home, with occasional business travel, will be considered. Relocation assistance is not available for this position.

You will have knowledge of your business and correlated technology domains. You'll contribute to the creation of data-driven business and technology strategies to achieve operational objectives, and help influence teams to ensure business and technology objectives are aligned. You'll assist the business in identifying and handling risks, performance issues, and controls related to your domain. You'll set context and goals with your project teams and help monitor systems on a recurring basis.

What you'll do:

• Contribute to identifying any/all types of testing (ex: User Acceptance Testing) and understanding of testing process.

• Lead integration, system, and regression testing for both manual and automated test execution.

• Evaluate current set of testing tools and methodologies then identify opportunities to streamline and reduce cycle times.

• Contribute to writing test scripts and conduct testing where necessary.

• Identify, handle, and resolve any defects/blockers within testing processes.

• Identify areas of automation and improvement within testing processes.

• Summarize the results of testing in clear, accurate and concise written and verbal reports.

• Facilitate coordination of testing and responsible for the package of testing results back to governance for approvals.

• Maintain accountability for the completeness and accuracy of testing results/reports.

• Provide guidance on best-practice testing efforts to USAA teams & leader.

• Identify and handle existing and emerging risks that stem from business activities and the job role.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follow written risk and compliance policies, standard, and procedures for business activities.

• Assist in the identification and monitoring of Information Technology General Controls (ITGCs) and Business Application Controls (BACs) to mitigate IT risks.

• Leverage data to provide insights to business and technology leaders to define strategic objectives.

• Collaborate with business and IT teams to envision, define, and develop technology solutions aligned with strategic objectives.

• Work with IT to understand industry technical solutions to drive build vs. buy recommendations.

• Work with team to develop detailed product features, requirements and develops implementation plans/roadmaps.

• Collaborate with core teams to identify dependencies that impact the roadmap.

• Assist with the development of business cases for technology solutions.

• Participate in product/capability solution sessions.

• Leverage problem-solving techniques to understand, establish, and report on system health/performance.

• Work with the business and technology to ensure data flow diagrams are accurate and that required data is stored to facilitate operations and analysis.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 4+ years in a technical product development role, such as technical product manager, software engineer, development manager, business analyst, or architect that includes experience in agile, innovation, problem solving, analytics and system design/ownership.

• Experience gathering technical requirements related to a business. problem and assisting a team solution.

• Ability to analyze and leverage data to understand a problem.

• Working knowledge of business domain laws and regulations.

• Working knowledge of agile methodologies.

• Ability to effectively communicate and present business and technical concepts to peers.

What sets you apart:

• Experience in program management and execution in a large-scale organization.

• Advanced knowledge of testing techniques and data analysis principles; ability to interpret subsequent results.

• Advanced proficiency in data analysis, SQL, UX/UI, and coding.

• Knowledge and experience of program management methodology (Specifically SAFe Agile).

• Ability to adeptly collaborate with cross-functional teams on multiple projects.

• Track record of navigating organizational complexity.

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $86,520 - $165,340 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

As a dedicated Claims Operations Executive, you will be accountable for auto, property or other claims teams to deliver operational business results at scale. Responsible for member service, paying what we owe, controlling expenses, employee engagement, quality, operational risk and compliance across multiple MSTs. Executes and influences claim's strategies and plans. Leads diverse groups of virtual and office-based teams across multiple geographic locations. Responsible for identifying and advancing broad process improvements to the operation including efficiency, effectiveness, compliance and regulatory adherence.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in Chesapeake, VA. Relocation assistance is available.

The Opportunity

• Influences, drives and supports operations strategy, plan, goals and objectives in support of Claims Strategy.

• Accountable for supporting claims servicing solutions across process, technology, workforce, third party, and/or analytics in support of P&C product competitiveness

• Provides directional guidance and workload prioritization duties in support of operations for the functional area assigned.

• Establishes and maintains operational controls around member contact and non-member contact staffing requirements within assigned process.

• Provides guidance on technical matters and extends settlement authority within their process (or as delegated).

• Monitors the utilization, quality and costs of independent appraiser, adjusters, alliance partners and others in accordance with established quality, service and budgetary guidance.

• Effectively leverages internal partnership to achieve shared accountabilities.

• Responsible for leadership, communication, employee engagement and coordination of business and Enterprise initiatives.

• Inspires a high performing team to deliver exceptional experiences to the members, engaged employees and achieve exceptional results.

• Hires, develops, and coaches claims leaders for results delivery.

• Creates conditions for success removes obstacles, leads and champions change.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 10 years of progressive customer service, operational, military or leadership experience to include minimum of 6 years demonstrated P&C proficiency and experience.

• 4 years of people leadership experience in building, managing and/or developing high-performing teams.

• Demonstrated ability to lead through change, drive business results and create a culture of accountability.

• Proven leadership and ability to influence at all levels of management.

• Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency.

• Strong knowledge and applied compliance with Department of Insurance, Fair Claims Practices and Federal regulations governing claims handling.

• Business and technical acumen in the areas of effective claims handling processes, claims risk and compliance, integrated change management and front-line communications leading to operational excellence.

What sets you apart:

• 7+ years claims experience to include operational auto claims leadership roles at scale

• Leadership experience with a distributed office, diverse workforce and/or remote employees

• Proven claims-oriented project and process improvement experience

• Proven background in success leading large-scale efforts, with measurable outcomes to the membership and employee experience

• Strategic thinker with proven ability to lead change effectively and deliver business outcomes

• Master's Degree or professional designations such as CPCU, SCLA, AIC etc.

• US military experience through military service or a military spouse/domestic partner

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $157,000.00- 282,600.00.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

The Credit Card Compliance team is looking for a very hardworking and motivated Compliance Risk Manager Lead - Deposits to provide second-line independent oversight and guidance regarding business products, services, and processes through a compliance framework to ensure they are executed in accordance with regulatory requirements. In partnership with the business and key stakeholders, continuously drives a strong culture of compliance and demonstrates integrity and professional judgment in protecting the interests of USAA and its members.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL.

Relocation assistance is NOT available for this position.

What you'll do:

• Anticipates and identifies future needs, opportunities and potential compliance solutions, and leads cross-functional teams through the problem resolution process.

• Assesses results of data analyses, provides credible challenge and recommends innovative compliance solutions.

• Develops, designs and delivers compliance strategies to influence business leadership on effective solutions and may represent leadership on complex issues.

• Maintains and expands expert knowledge of the competitive/regulatory landscape and the company's key challenges.

• May coordinate and respond to regulatory requirements and requests and ensures the execution of examinations.

• Executes compliance risk management activities in accordance with enterprise compliance standards.

• Serves as the technical expert regarding compliance laws and regulations and provides direction to others on complex issues.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 or more years relevant experience in compliance, risk, legal or audit within the financial services or insurance industry.Demonstrated experience working in a highly regulated environment.Expert knowledge of relevant industry regulations and regulatory compliance in a specific area.Advanced knowledge of compliance laws, regulations and regulatory expectations Demonstrated ability to apply advanced knowledge of regulatory compliance to consult and provide insight and guidance.Demonstrated ability to communicate effectively at all levels of managementAdvanced knowledge of Microsoft Office tools to include Word, Excel and PowerPoint.

• Knowledge of federal laws, rules, and regulations, to include: CRA; ECOA; FCRA; MLA; SCRA; Regulation DD; Regulation E; Regulation Z; and UDAP/UDAAP.

• General understanding of federal supervisory guidance, including but not limited to: letters, bulletins, manuals, handbooks, proposals, and statements from the Federal Reserve, OCC, and CFPB.

What sets you apart:

• 3 years of proven leadership, working independently, leading teams cross-functionally to get results

• Large Bank experience with fraud compliance and/or deposits for payment compliance

• Certified Regulatory Compliance Manager (CRCM) preferred not required

• US military experience through military service or a military spouse/domestic partner, preferred not required

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $104,660 - $199,970.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is NOT available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Legal Assistant, you will provide assistance with legal work which is reviewed and approved by the supervising attorney. This includes but is not limited to research, contract administration, document preparation, and trial preparation. The legal work performed differs by practice area and area of specialty such as insurance, banking, investments, financial services, litigation, general corporate, ecommerce/marketing, government relations or labor/employee relations.

This position is located at our Atlanta, Georgia staff counsel law office. Legal Assistants have a flexible work environment where the majority of your time will be spent at the staff counsel office and working from home. Relocation assistance is not available for this position Relocation assistance is not available for this position.

What you'll do:

• Applies intermediate knowledge to assist in providing support for the investigative process of a trial by gathering documents and information for legal assignments.

• Collaborates with team to conduct research and analyze documents to prepare reports of findings and formulate alternatives.

• Collaborates with team to evaluate risk of alternatives and calculate costs of potential liability and assesses benefits/drawbacks.

• May assist in preparing drafts of legal documents such as discovery responses, affidavits, motions, corporate minutes, contracts and other legal documents.

• Applies intermediate knowledge to assist with proper filing of documents with regulatory authorities, courts, other tribunals, monitors status and distributes copies.

• Assists team with preparing presentations and briefing material on topics relevant to USAA business.

• Oversees management and maintenance of attorneys' files per the attorney's specifications.

• May assist with administrative tasks to include, but not limited to, calendar responsibilities to ensure all deadlines are met; check writing, check requesting, copying, and handling mail as necessary to ensure continuous business operations.

• May act as a liaison between attorney and outside counsel in the exchange of information.

• Collaborates with team members to resolve issues and to identify appropriate issues for escalation.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma required.

• 1 year of experience in legal support or related experience to include multi-tasking in a fast paced and complex business environment.

• Intermediate knowledge of the function/discipline and demonstrated application of knowledge, skills and abilities towards work products required.

• Interpersonal skills necessary to communicate effectively in person, by e-mail and telephone; effectively follow instructions from a diverse group of clients, attorneys and staff; provide reports with professional courtesy and tact.

• Strong ability to focus on details, demonstrate accuracy, and maintain a high level of confidentiality.

• Knowledge of Microsoft Office tools.

What sets you apart:

• Three plus years of proven experience assisting attorneys in handling discovery, conducting legal research, drafting motions, and performing trial preparation working for a personal injury insurance defense staff counsel office in the state of Georgia.

• Notary Public

• Bachelor's Degree

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $50,250 - $83,580.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

This Executive is responsible for managing a ~$100B deposit portfolio and significant P&L, developing profitable growth strategies and tactics, and ensuring business plan expectations are achieved with focus on end-to-end customer experience. Works in close partnership with Marketing, Finance, Risk Management, Legal, Information Technology, Operations and the Distribution Sales and Services groups to consistently deliver industry leading product offerings that meet Member needs and optimize profitability. The executive is accountable for managing portfolio performance and implements pricing strategies to drive growth and profitability through an analysis of member behavior, market trends, and competitive landscape, with a focus on ensuring actions offer a sound value proposition to USAA's members in line with the mission. Collaborates with Treasury and Finance to validate assumptions used in asset/liability management, interest rate risk, scenarios, and funds transfer pricing. Accountable for building, leading and inspiring a high performing team.

The Opportunity

What you'll do:

• Manages the P&L and supports efforts to ensure business plan expectations are achieved with a focus on growing Membership and driving profitability.

• Reviews and manages the product set (feature/functionality) for appropriateness of financials, marketing strategy, market competitiveness, Member Experience, regulatory compliance, risk management, as well as efficiency of operation and technology delivery.

• Accountable for ensuring applicable regulations related to product line of business are adhered to and associated risks are mitigated.

• Role models USAA's mission, core values, culture and desired behaviors - including a sound risk and compliance culture.

• Develops talent to deliver risk-conscious performance and results - including the identification, development and retention of talent with requisite capabilities, banking regulatory skill requirements and continued advancement of banking regulatory standards.

• Partners with General Manager to develop and provides product performance reporting to senior management that is inclusive of USAA's performance as well as industry benchmark data.

• Works collaboratively with key stakeholders to deliver an industry leading product offering that drives strong profitability growth across USAA.

• Optimizes product mix, leveraging segmentation to drive profit, Member satisfaction, and retention.

• Manages plan for growing products through the creation and implementation of an effective segmentation strategy, including product profitability, service standards, and lifecycle management.

• Holds responsibility for communicating the product value proposition to Distribution organization.

• Ensures product team delivers sales support to all distribution channels (e.g., .com, mobile, contact center) so that the product is properly positioned to customers (sales tool and collateral development, sales training, etc.).

• Manages 3rd Party Relationships (IT, 3rd products, and alliances).

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in Business, Marketing, Supply Chain Management, Statistics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 10 years of relevant experience as a Product Management, Digital Transformation, Data Science or Visualization leader for products/platforms, from strategy to market, to ongoing improvements within the Financial Services industry.

• 4 years of people leadership experience in building, managing and/or developing high-performing teams.

• Understanding of product P&L and high level of fluency in MV (member value) and ROI drivers; demonstrated track record in balancing product priorities against budget and timelines; a sense of urgency in driving execution; entrepreneurial spirit and excitement of developing products from an early stage.

• Highly analytical with experience leveraging different types of data to form hypotheses, test those hypotheses and ultimately build a recommended strategy.

• Strong strategic thinker with track record of developing and implementing strategies that thoughtfully consider and balance industry and competitive dynamics, customer insights and commercial implications.

• Comfort with ambiguity and a rapidly changing dynamic environment; thrives in fast-paced environment.

• Excellent written and verbal communications; ability to influence without authority, working on/with technical and cross-functional or highly matrixed teams who do not report into this role to get things done.

• Understanding and demonstrated application of Agile methodology.

• Knowledge of federal laws, rules, and regulations to include: FFIEC- Retail Payment Systems Handbook, Payment Rules (NACHA, Zelle, etc.), Reg CC, Reg E, Reg DD.

What sets you apart:

• Experience with deposit pricing and scenario analysis

• Experience with Deposit Balance Forecasting

• P&L management of interest bearing deposits

• Development and responsibility of strategies and plans to grow and retain deposit balances

• Experience with funds transfer pricing and fundamentals of Asset/Liability Management

• US military experience through military service or a military spouse/domestic partner [optional]

What we offer:

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $157,000 - 282,600.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Director, Process Engineering, you will work with various treasury teams - particularly with all the money movement functions that process and manage both incoming and outgoing payments from and to our members. Will get to work with groundbreaking payment technologies platforms and influence the design of the payment processes that move billions of dollars throughout a year.

We offer a flexible work environment that requires an individual to be in the office 4 days per week in our Charlotte, NC location.

Relocation assistance is not available for this position.

What you'll do:

• Acts in an advisory capacity on Process Excellence including development of relevant business objectives, metrics and tactics.

• Communicates opportunities that enable business units to thrive and achieve USAA mission and vision.

• Identifies and prioritizes impactful process / project selection with Business Process Management (BPM) Leaders and business leaders.

• Ensures the adoption of relevant Process Excellence standards and best practices as appropriate.

• Serves as a mentor, trainer, coach, and technical leader in support of Process Excellence using process improvement methodologies; serves as an expert resource on Business Process Management (BPM) methodologies, tools and techniques.

• Builds relationships within business unit and across the enterprise to enable cooperative achievement of common goals while driving improved process maturity.

• Manages a team of Process Improvement professionals and may lead Process Improvement projects to deliver significant, measurable business results.

• Works to optimize the performance of managed resources relative to the objectives by directing work assignments and providing guidance and training.

• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in a related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of experience practicing and/or leading resources to enhance business performance by designing and implementing business solutions.

• 3 years of direct team lead or management experience.

• Experience demonstrating strong development skills/responsibilities, ability to influence, analysis, and critical thinking skills.

• Green Belt certification (one which required successful implementation of a process related project that solved a business problem/improved business performance; OR demonstrated completion of 3 Lean/Six Sigma projects.

What sets you apart:

• Black Belt Six-Sigma Certified

• 3 - 5 years experience with Process Mapping Tools iGrafx & ARIS

• Experience with Microsoft Visio

• Experience using Tableau Reporting tool

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $140,700 - $253,220 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Actuarial Analyst III, you will coordinate, prepare and perform actuarial analyses required to develop new products, project future results, reprice existing products, and/or determine financial strength. Under direct supervision, perform routine work assignments and problem resolution to support other team members.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

The Opportunity

What you'll do:

• Acquire and applies foundational knowledge of the business, its products, and processes.

• Utilize actuarial modeling software for pricing, valuation, and/or risk management.

• Enter data and tables, runs models, and generates reports.

• May make adjustments and improvements to models, when appropriate.

• Maintain proper price level, price structure, data availability and other requirements to achieve profitability and competitive goals.

• Identify critical experience areas to monitor and suggest timely remedies to correct or prevent unfavorable trends.

• Identify sources of gain and loss by product and assumption.

• Test pricing assumptions and the appropriate premiums, interests margins, reserves, and cash values for new products.

• Seek guidance from team members to resolve issues and to identify appropriate issues for escalation.

• Adhere to the USAA Actuarial Exam Program Guidelines and the Actuarial Cross Train Program Guidelines.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree OR 4 additional years of Actuarial/business/analytical experience beyond the minimum required may be substituted in lieu of Degree.

• Up to 2 years Actuarial/business/analytical experience + 1 or more Casualty Actuarial Society exams completed

What sets you apart:

• Familiarity with Excel and at least one programming language or modeling software package (Python, SQL, R, SAS, etc.)

• Demonstrated experience aggregating and analyzing data to solve problems

• Ability to effectively communicate insights and solutions to broad audiences including actuarial and non-actuarial stakeholders

• Personal lines pricing experience

• Familiarity and experience with industry pricing software such as Earnix

• US military experience through military service or a military spouse/domestic partner [optional]

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $59,070.00 - $112,920.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a Strategy Planning Lead for the Bank Growth Engine (BGE) team. The Bank Growth Engine's focus is bringing personalized and data-driven Bank product offers to market in a compliant and efficient way. You will be responsible for the prioritization, intake, and categorization of campaigns, handling the BGE budget and governance controls, and facilitating and leading critical council and steerco sessions. You'll continue to plan the process and guidelines for future offers/campaigns to drive prioritization efforts beyond immediate needs.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

• Drive collaboration and coordination across USAA stakeholders to gain alignment around prioritization and categorization of key marketing campaigns. Develop methodology for initiative prioritization.

• Understand roadmap priorities and milestones across critical stakeholder teams.

• Develop cross bank combined roadmap to be very clear on impact, risks, & dependencies across USAA.

• Collaborate with Technical Product Manager (TPM) and APOs on prioritization of work.

• Facilitate and drive key council and steering committee sessions.

• Facilitate strategic dialogue between Marketing, IT, Digital, and Storefront.

• Lead and oversee Bank Growth Engine (BGE) budget.

• Ensure all campaigns and offers fall within USAA governance guardrails.

• Lead capacity planning efforts for agile teams.

• Develop the end-to-end framework and guiding principles for BGE processes.

• Identify and raise opportunities for process improvements and automation within the campaign intake and prioritization process.

• Identify and handle existing and emerging risks that stem from business activities and the job role.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follow written risk and compliance policies, standards, and procedures for business activities.

• Identify potential new program opportunities to deliver integrated solutions that meet multiple business partner needs.

• Define and maintain multiple program strategies based on business demand and ROI expectations.

• Work closely with project sponsor and cross-functional teams, to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new programs.

• Direct analyses, root cause identification and development and recommendation of key work products.

• Apply expert knowledge of the business, its products and processes to assess program risks and rewards across multiple technologies and business goals.

• Negotiate agreements, settle disputes equitably and diffuses high tension situations.

• Negotiate program tradeoffs with IT and the business to ensure alignment of demand to capacity.

• Develop multi-year business plan to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value wherever possible.

• Mentor Program Managers in developing business strategies, identify benefits and define alternatives across departmental programs and across USAA programs.

• Ensure compliance with company and regulatory policies and procedures.

• Adhere to EPMO processes, procedures, controls, standards, tools and templates (as required).

• Adhere to governance rigor required for work effort.

• Drive the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology.

What you have:

• Bachelor's degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8+ years of project and/or program management experience, including experience defining a new program and/or managing large-scale projects.

• Expert level of experience in Principles of Project/Program or Portfolio Management.

• Experience in program management and execution experience delivering complex work efforts working with Waterfall and Agile methodologies

• Stakeholder management and influencing skills.

• Advance understanding of risk management policies and procedures.

• Comprehensive knowledge of program management methodology and techniques; program performance evaluation and change management principles.

• Extensive experience developing, maintaining, and reporting on large cost project/program budgets.

• Strong business acumen and/or demonstrated learning agility to quickly increase business expertise.

What sets you apart:

• Successful history telling a story through PowerPoint presentations, given to executive leadership

• Extensive background in campaign strategy, planning, and prioritization.

• Extensive experience in coordinating large-scale prioritization efforts across business or marketing organizations.

• In-depth knowledge of prioritization methodologies, strategies, and techniques.

• Knowledge of program management methodologies (waterfall & agile methodologies).

• Experience with highly complex, interconnected systems and business processes.

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $115,240 - $220,270 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated Designer for our Chief Design Office.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC or Tampa, FL. Relocation assistance is not available for this position.

The Designer contributes within high-performing, cross-organizational teams by applying working knowledge and experience in the practice of human-centered design. Assists in the research, ideation, concepting, prototyping, testing, and delivery activities for moderately complex Member and Employee experiences in a data-informed, agile environment. Demonstrates the value of design as a strategic partner by working to craft, iterate, and deliver solutions that align with member needs.

What you'll do:

• Supports design team in defining business problems, design requirements, and demonstrate a solution's potential success for moderately complex projects.

• Assists in the facilitation of cross-functional human-centered design sessions and group discussions to drive shared understanding and provide design solutions

• Collaborates with team members to deconstruct moderately complex problems into a clear and achievable workstream with support and direction for decision making.

• Navigates all parts of their workstream from discovery to implementation through the development of research deliverables, design artifacts, and prototypes.

• Participates in the development and facilitation of human-centered research efforts, the synthesis of research findings and the generation of insights. Works mostly self-directed to create end-to-end member experiences and documentation of work by leveraging proficiency in interaction design, visual design, and/or content design.

• Consistently and effectively presents work, articulates dependencies and communicates a clear rationale for decisions.

• Demonstrates a working understanding of human-centered and service design principles and can leverage relevant methods to solve discrete design problems.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 4 years of relevant, on-the-job experience in a Product Design, UX Design, Service Design or Design Research role delivering complex design systems for web and native applications.

• Demonstrated experience designing and supporting digital products inside an Agile environment using human-centered design principles, methods and problem-solving strategies.

• A portfolio that demonstrates working experience designing digital experiences for mobile and web-based applications.

• Facilitation, collaboration and consensus-building skills, with experience presenting to cross-functional teams.

• Demonstrated ability to work fluently in standard applications, including Sketch, InVision (or comparable prototyping tools), Adobe CC and Microsoft Office Suite.

• Demonstrated working understanding of new technologies and best practices in website navigation, browsers, mobile patterns, information architecture and usability.

• Demonstrated experience designing user interfaces for web and mobile applications (iOS, Android, etc.)

• Strong written and verbal communication skills, interpersonal skills, time management skills and strong attention to detail.

• Highly motivated, engaging and able to work effectively within a team environment, always delivering results on time.

What sets you apart:

• Proven track record designing and testing for mobile and native applications (iOS and Android).

• Collaboration and creative problem-solving.

• Effective communication.

• Flexible and adaptable.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $78,670 - $150,330 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated Creative Product Marketing Senior for the Bank Marketing team.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Colorado Springs, CO, Charlotte, NC, or Tampa, FL.

Relocation assistance is not available for this position.

The USAA Bank Marketing team is a growth engine for the bank, with a laser focus on our mission. We passionately market our products (credit cards, deposits, consumer loans, and mortgages) to both our members and prospects and are experts in direct response marketing channels, where we believe in making data driven investment decisions. We understand that the customer decision journey varies for each product and develop product-specific go-to-market plans, marketing strategies, and creatives. Our campaigns reflect our brand personality, our mission to serve those who serve, and our knowledge of bank products.

The Creative Product Marketing Senior will have expert knowledge of the Consumer Banking space, delivering campaign concepts and creative assets that differentiate USAA products and meet customer needs. Accountable for the on-brief creative deliverables of their teams, establishes creative direction, facilitates on-time delivery, and ensures all work meets or exceeds quality standards, by inspiring excellence in ideation, execution, and production while fostering productive, collaborative relationships with team members and partners across USAA to ensure the right creative direction and outputs.

What you'll do:

• Supports the development and implementation of the creative and marketing communication strategy, campaign ideas, marketing communication plans and the development, creation, and optimization of the campaign assets for products they support.

• Knowledge of business drivers, relevant consumer, customer, and channel trends and insights to lead the marketing communications strategy of each product.

• Provides insights into management on the creative marketing budget and may partner with external agencies ensuring that business objectives are achieved efficiently.

• Provides input into innovative ways to continuously build product presence through best-in-class creative assets; recommends new trends and positioning opportunities to drive marketing efficiency.

• Supports the future strategy and growth plans for all products in the purview.

• Participates in the agile marketing process.

• Supports the process and timeline for delivering integrated marketing plans from business review through activation and optimization. Understanding of the Integrated Marketing Communications Plan (IMCP); supports the development of the activation (creative) briefs. May provide input into the development of the Brand Strategic Positioning.

• Understands product related regulations, and risk and compliance requirements.

• Keeps USAA brand and our mission to serve the military community at the forefront of our creative marketing assets.

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

What you have:

• Bachelor of Arts, Bachelor of Business Administration or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

• 6 years of relevant work experience including hands-on experience in developing and managing creatives.

• Experience collaborating with key partners and stakeholders, influencing decisions, and managing work to achieve strategic goals.

• Business acumen in the areas of business operations, industry practices and emerging trends.

• Understands a test-and-learn agenda, with the ability to analyze and interpret test data and create new hypotheses through customer and competitor insights.

• Experience in Product Marketing, including understanding of specific laws and rules that govern fin serv products (TILA, Reg Z, UDAAP, etc.).

• Effective communication skills (verbal and written).

• Strong analytical skills with the ability to analyze and evaluate information.

What sets you apart:

• Experience developing marketing creatives for financial services products.

• Understands developing content based on consumer segmentation.

• Proven success with developing client briefs and creative briefs using research and consumer insights.

• Experience with marketing agencies (working for agency or managing agency partnership).

• Working knowledge of P&Ls for financial services products.

• Experience building and owning a creative process for integrated marketing campaigns, including managing agency partners to follow creative processes.

• Experience conducting consumer-insights research, and the ability to turn those insights into appropriate messaging.

• Demonstrated ability to influence and collaborate with others to achieve goals

• Stays current on financial services industry trends for marketing content and creative.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $86,520 - $165,340 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other.

Come be a part of what makes us so special!

The Opportunity

What you'll do:

We are seeking a dedicated Experience Owner - Third Party Injury & Litigation.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; Charlotte, NC or Tampa, FL. Relocation assistance is not available for this position.

Proactively manages and measures experience lifecycle from conception to release, iteration and maintenance, optimizing the outcome for the product/experience while prioritizing work and communicating with stakeholders to ensure delivery of experience expectations across all channels, to include digital.

• Measures, evaluates, visualizes, and communicates experience performance, member interactions and its financial impact on the business.

• Implements tactical and strategic actions related to product and or business need.

• Responsible for financial, regulatory, and operational risk management related to the experience, risk mitigation and effective control environment prioritizing closing any gaps or findings.

• Identifies, prioritizes, develops and releases IT work in partnership with IT, Design and other key stakeholders to deliver value across experience(s).

• Leverages human-centered design methodology with key stakeholders, partners, and process owners to drive design improvements for end users.

• Proactively facilitates and drives the end-to-end ownership and management of experiences and processes in all relevant channels to members and/or employees.

• Aligns focus of stakeholders towards a unified experience that serves members', employees', and business' needs.

• Establishes and monitors key Performance Indicators (KPIs), member insights, and Key Risk Indicators (KRIs); ensures correct data and instrumentation for the experience and related sub-processes; uses data to improve experiences.

• Partners with Enterprise stakeholders to promote Member experiences and/or Business Deliverables that are aligned to strategic outcomes and compliance with applicable regulatory requirements.

• Partners with process owners to ensure ongoing documentation and process certification and experience(s) which includes control plans, understanding the tools used in the respective process or experience, identification and measurement of metrics for success and adherence to applicable regulatory guidelines.

• Partners with process owners to ensure strategy execution and delivery is fulfilled through ongoing change management, leveraging data to assess business problems and system enhancements.

• Identifies acceptable performance limits and establishes and leads management routines and control plans to monitor performance and react accordingly when the process is out of acceptable limits.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (10 years of experience in lieu of a degree).

• 6 years of experience in customer experience, strategy, process, analytics, digital, user experience design or marketing OR Master's degree and 4 years of relevant experience in customer experience, strategy, process analytics, digital, user experience design or marketing.

• 4 years of progressive related experience developing, implementing, executing, creating and/or managing customer or employee experience strategies, major initiatives and delivering results within a complex matrix environment required.

• Understanding of best practices for implementing a voice-of-the-customer program, including selecting appropriate listening posts based on the channel and type of touchpoint.

• In-depth understanding of process improvement approach, including leveraging analysis and critical thinking to identify opportunities for improvement, and quickly evaluating potential solutions for feasibility & reasonableness.

• Demonstrated experience identifying key performance indicators to measure before & after changes to determine improvement, effectiveness, and identify unintended consequence.

• Advanced knowledge of and demonstrated success at executing and refining strategies that support productive, efficient, successful, and mission critical experiences.

• Experience in implementing and sustaining change/improvements (change champion).

• Hands-on experience with using customer feedback to improve a process or experience.

What sets you apart:

• 4+ years 3rd Party Injury Claims experience

• Six Sigma or program/project management designations

• Demonstrated ability to prioritize work against clearly define outcome-oriented goals, metrics, and KPI

• Demonstrated experience in using data to improve outcomes and drive results.

• Demonstrated ability to identify risks and create appropriate controls.

• Strong presentation skills, both written and verbal, at all levels to include Sr. EMG

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $86,520-165,340 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated Designer for our Chief Design Office.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC or Tampa, FL. Relocation assistance is not available for this position.

The Designer contributes within high-performing, cross-organizational teams by applying working knowledge and experience in the practice of human-centered design. Assists in the research, ideation, concepting, prototyping, testing, and delivery activities for moderately complex Member and Employee experiences in a data-informed, agile environment. Demonstrates the value of design as a strategic partner by working to craft, iterate, and deliver solutions that align with member needs.

What you'll do:

• Supports design team in defining business problems, design requirements, and demonstrate a solution's potential success for moderately complex projects.

• Assists in the facilitation of cross-functional human-centered design sessions and group discussions to drive shared understanding and provide design solutions

• Collaborates with team members to deconstruct moderately complex problems into a clear and achievable workstream with support and direction for decision making.

• Navigates all parts of their workstream from discovery to implementation through the development of research deliverables, design artifacts, and prototypes.

• Participates in the development and facilitation of human-centered research efforts, the synthesis of research findings and the generation of insights. Works mostly self-directed to create end-to-end member experiences and documentation of work by leveraging proficiency in interaction design, visual design, and/or content design.

• Consistently and effectively presents work, articulates dependencies and communicates a clear rationale for decisions.

• Demonstrates a working understanding of human-centered and service design principles and can leverage relevant methods to solve discrete design problems.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 4 years of relevant, on-the-job experience in a Product Design, UX Design, Service Design or Design Research role delivering complex design systems for web and native applications.

• Demonstrated experience designing and supporting digital products inside an Agile environment using human-centered design principles, methods and problem-solving strategies.

• A portfolio that demonstrates working experience designing digital experiences for mobile and web-based applications.

• Facilitation, collaboration and consensus-building skills, with experience presenting to cross-functional teams.

• Demonstrated ability to work fluently in standard applications, including Sketch, InVision (or comparable prototyping tools), Adobe CC and Microsoft Office Suite.

• Demonstrated working understanding of new technologies and best practices in website navigation, browsers, mobile patterns, information architecture and usability.

• Demonstrated experience designing user interfaces for web and mobile applications (iOS, Android, etc.)

• Strong written and verbal communication skills, interpersonal skills, time management skills and strong attention to detail.

• Highly motivated, engaging and able to work effectively within a team environment, always delivering results on time.

What sets you apart:

• Proven track record designing and testing for mobile and native applications (iOS and Android).

• Collaboration and creative problem-solving.

• Effective communication.

• Flexible and adaptable.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $78,670 - $150,330 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

et's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

We are currently seeking a dedicated AML Compliance Analyst II to participate in Hiring Our Heroes (HOH) Fellowship Cohort 24-1 with USAA. The HOH Fellowship Program builds an extraordinary experience for transitioning service members, veterans, and military spouses that increase competitiveness and improve opportunities to find meaningful employment by providing development, skills, and exposure to corporate working environment and private sector business operations. HOH Fellowship Programs are best-in-class workforce development programs that are cohort based and twelve weeks in duration.

In the position you will be responsible to perform a variety of duties to assist the Enterprise with compliance of the Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), USA PATRIOT Act, and other anti-money laundering program requirements. Team is responsible for reviewing transactional data to detect and escalate potential suspected money laundering and terrorist financing activities to AML Investigations or AML Special Investigations.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in San Antonio, TX; Phoenix, AZ; OR Charlotte, NC. Hybrid roles help employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused results.

The Opportunity

What you'll do:

• Utilizes an Anti-Money Laundering (AML) case management tool and other internal software-driven systems to monitor, research and analyze trends related to member transactional activity for moderately complex alerts/cases.

• Utilizes knowledge of financial products, systems, and processes in all lines of business to detect and analyze red flags for money laundering and terrorist finance activity.

• Refers unusual/out of pattern transactional activity to the Anti-Money Laundering Investigations (AMLI) team with analysis and summary of findings.

• Occasionally assists with validation/testing of current alert scenarios, systemic alerts, and manual referrals.

• Identifies and recommends potential solutions that monitor, detect, or prevent money laundering or terrorist finance activity in a more efficient manner.

• Produces quality narratives for generated alerts.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree required OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

• 2 years general analysis experience within a financial service, compliance and/or relevant law enforcement industry.

• Basic knowledge in BSA, AML, OFAC/Sanctions, and/or other AML regulatory policies.

• Ability to work alerts in a fast- paced environment while maintaining high quality scores.

• Possess demonstrated written and oral communication skills.

• Previous experience using MS Office.

What sets you apart:

• Current participant in the Hiring Our Heroes Fellowship Program cohort: 24-1

• Military Police or Military Investigations experience

• Experience in OFAC/Sanctions Operations

• Background in BSA or AML

What we offer:

Hiring Our Heroes Fellows are paid by the HOH program.

If selected for a full-time role, USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The hiring range for this position is: $55,580-$93,780.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other.

Come be a part of what makes us so special!

The Opportunity

What you'll do:

We are seeking a dedicated Experience Owner - Third Party Injury & Litigation.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; Charlotte, NC or Tampa, FL. Relocation assistance is not available for this position.

Proactively manages and measures experience lifecycle from conception to release, iteration and maintenance, optimizing the outcome for the product/experience while prioritizing work and communicating with stakeholders to ensure delivery of experience expectations across all channels, to include digital.

• Measures, evaluates, visualizes, and communicates experience performance, member interactions and its financial impact on the business.

• Implements tactical and strategic actions related to product and or business need.

• Responsible for financial, regulatory, and operational risk management related to the experience, risk mitigation and effective control environment prioritizing closing any gaps or findings.

• Identifies, prioritizes, develops and releases IT work in partnership with IT, Design and other key stakeholders to deliver value across experience(s).

• Leverages human-centered design methodology with key stakeholders, partners, and process owners to drive design improvements for end users.

• Proactively facilitates and drives the end-to-end ownership and management of experiences and processes in all relevant channels to members and/or employees.

• Aligns focus of stakeholders towards a unified experience that serves members', employees', and business' needs.

• Establishes and monitors key Performance Indicators (KPIs), member insights, and Key Risk Indicators (KRIs); ensures correct data and instrumentation for the experience and related sub-processes; uses data to improve experiences.

• Partners with Enterprise stakeholders to promote Member experiences and/or Business Deliverables that are aligned to strategic outcomes and compliance with applicable regulatory requirements.

• Partners with process owners to ensure ongoing documentation and process certification and experience(s) which includes control plans, understanding the tools used in the respective process or experience, identification and measurement of metrics for success and adherence to applicable regulatory guidelines.

• Partners with process owners to ensure strategy execution and delivery is fulfilled through ongoing change management, leveraging data to assess business problems and system enhancements.

• Identifies acceptable performance limits and establishes and leads management routines and control plans to monitor performance and react accordingly when the process is out of acceptable limits.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (10 years of experience in lieu of a degree).

• 6 years of experience in customer experience, strategy, process, analytics, digital, user experience design or marketing OR Master's degree and 4 years of relevant experience in customer experience, strategy, process analytics, digital, user experience design or marketing.

• 4 years of progressive related experience developing, implementing, executing, creating and/or managing customer or employee experience strategies, major initiatives and delivering results within a complex matrix environment required.

• Understanding of best practices for implementing a voice-of-the-customer program, including selecting appropriate listening posts based on the channel and type of touchpoint.

• In-depth understanding of process improvement approach, including leveraging analysis and critical thinking to identify opportunities for improvement, and quickly evaluating potential solutions for feasibility & reasonableness.

• Demonstrated experience identifying key performance indicators to measure before & after changes to determine improvement, effectiveness, and identify unintended consequence.

• Advanced knowledge of and demonstrated success at executing and refining strategies that support productive, efficient, successful, and mission critical experiences.

• Experience in implementing and sustaining change/improvements (change champion).

• Hands-on experience with using customer feedback to improve a process or experience.

What sets you apart:

• 4+ years 3rd Party Injury Claims experience

• Six Sigma or program/project management designations

• Demonstrated ability to prioritize work against clearly define outcome-oriented goals, metrics, and KPI

• Demonstrated experience in using data to improve outcomes and drive results.

• Demonstrated ability to identify risks and create appropriate controls.

• Strong presentation skills, both written and verbal, at all levels to include Sr. EMG

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $86,520-165,340 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated Creative Product Marketing Senior for the Bank Marketing team.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Colorado Springs, CO, Charlotte, NC, or Tampa, FL.

Relocation assistance is not available for this position.

The USAA Bank Marketing team is a growth engine for the bank, with a laser focus on our mission. We passionately market our products (credit cards, deposits, consumer loans, and mortgages) to both our members and prospects and are experts in direct response marketing channels, where we believe in making data driven investment decisions. We understand that the customer decision journey varies for each product and develop product-specific go-to-market plans, marketing strategies, and creatives. Our campaigns reflect our brand personality, our mission to serve those who serve, and our knowledge of bank products.

The Creative Product Marketing Senior will have expert knowledge of the Consumer Banking space, delivering campaign concepts and creative assets that differentiate USAA products and meet customer needs. Accountable for the on-brief creative deliverables of their teams, establishes creative direction, facilitates on-time delivery, and ensures all work meets or exceeds quality standards, by inspiring excellence in ideation, execution, and production while fostering productive, collaborative relationships with team members and partners across USAA to ensure the right creative direction and outputs.

What you'll do:

• Supports the development and implementation of the creative and marketing communication strategy, campaign ideas, marketing communication plans and the development, creation, and optimization of the campaign assets for products they support.

• Knowledge of business drivers, relevant consumer, customer, and channel trends and insights to lead the marketing communications strategy of each product.

• Provides insights into management on the creative marketing budget and may partner with external agencies ensuring that business objectives are achieved efficiently.

• Provides input into innovative ways to continuously build product presence through best-in-class creative assets; recommends new trends and positioning opportunities to drive marketing efficiency.

• Supports the future strategy and growth plans for all products in the purview.

• Participates in the agile marketing process.

• Supports the process and timeline for delivering integrated marketing plans from business review through activation and optimization. Understanding of the Integrated Marketing Communications Plan (IMCP); supports the development of the activation (creative) briefs. May provide input into the development of the Brand Strategic Positioning.

• Understands product related regulations, and risk and compliance requirements.

• Keeps USAA brand and our mission to serve the military community at the forefront of our creative marketing assets.

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

What you have:

• Bachelor of Arts, Bachelor of Business Administration or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

• 6 years of relevant work experience including hands-on experience in developing and managing creatives.

• Experience collaborating with key partners and stakeholders, influencing decisions, and managing work to achieve strategic goals.

• Business acumen in the areas of business operations, industry practices and emerging trends.

• Understands a test-and-learn agenda, with the ability to analyze and interpret test data and create new hypotheses through customer and competitor insights.

• Experience in Product Marketing, including understanding of specific laws and rules that govern fin serv products (TILA, Reg Z, UDAAP, etc.).

• Effective communication skills (verbal and written).

• Strong analytical skills with the ability to analyze and evaluate information.

What sets you apart:

• Experience developing marketing creatives for financial services products.

• Understands developing content based on consumer segmentation.

• Proven success with developing client briefs and creative briefs using research and consumer insights.

• Experience with marketing agencies (working for agency or managing agency partnership).

• Working knowledge of P&Ls for financial services products.

• Experience building and owning a creative process for integrated marketing campaigns, including managing agency partners to follow creative processes.

• Experience conducting consumer-insights research, and the ability to turn those insights into appropriate messaging.

• Demonstrated ability to influence and collaborate with others to achieve goals

• Stays current on financial services industry trends for marketing content and creative.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $86,520 - $165,340 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a Strategy Planning Lead for the Bank Growth Engine (BGE) team. The Bank Growth Engine's focus is bringing personalized and data-driven Bank product offers to market in a compliant and efficient way. You will be responsible for the prioritization, intake, and categorization of campaigns, handling the BGE budget and governance controls, and facilitating and leading critical council and steerco sessions. You'll continue to plan the process and guidelines for future offers/campaigns to drive prioritization efforts beyond immediate needs.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

• Drive collaboration and coordination across USAA stakeholders to gain alignment around prioritization and categorization of key marketing campaigns. Develop methodology for initiative prioritization.

• Understand roadmap priorities and milestones across critical stakeholder teams.

• Develop cross bank combined roadmap to be very clear on impact, risks, & dependencies across USAA.

• Collaborate with Technical Product Manager (TPM) and APOs on prioritization of work.

• Facilitate and drive key council and steering committee sessions.

• Facilitate strategic dialogue between Marketing, IT, Digital, and Storefront.

• Lead and oversee Bank Growth Engine (BGE) budget.

• Ensure all campaigns and offers fall within USAA governance guardrails.

• Lead capacity planning efforts for agile teams.

• Develop the end-to-end framework and guiding principles for BGE processes.

• Identify and raise opportunities for process improvements and automation within the campaign intake and prioritization process.

• Identify and handle existing and emerging risks that stem from business activities and the job role.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follow written risk and compliance policies, standards, and procedures for business activities.

• Identify potential new program opportunities to deliver integrated solutions that meet multiple business partner needs.

• Define and maintain multiple program strategies based on business demand and ROI expectations.

• Work closely with project sponsor and cross-functional teams, to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new programs.

• Direct analyses, root cause identification and development and recommendation of key work products.

• Apply expert knowledge of the business, its products and processes to assess program risks and rewards across multiple technologies and business goals.

• Negotiate agreements, settle disputes equitably and diffuses high tension situations.

• Negotiate program tradeoffs with IT and the business to ensure alignment of demand to capacity.

• Develop multi-year business plan to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value wherever possible.

• Mentor Program Managers in developing business strategies, identify benefits and define alternatives across departmental programs and across USAA programs.

• Ensure compliance with company and regulatory policies and procedures.

• Adhere to EPMO processes, procedures, controls, standards, tools and templates (as required).

• Adhere to governance rigor required for work effort.

• Drive the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology.

What you have:

• Bachelor's degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8+ years of project and/or program management experience, including experience defining a new program and/or managing large-scale projects.

• Expert level of experience in Principles of Project/Program or Portfolio Management.

• Experience in program management and execution experience delivering complex work efforts working with Waterfall and Agile methodologies

• Stakeholder management and influencing skills.

• Advance understanding of risk management policies and procedures.

• Comprehensive knowledge of program management methodology and techniques; program performance evaluation and change management principles.

• Extensive experience developing, maintaining, and reporting on large cost project/program budgets.

• Strong business acumen and/or demonstrated learning agility to quickly increase business expertise.

What sets you apart:

• Successful history telling a story through PowerPoint presentations, given to executive leadership

• Extensive background in campaign strategy, planning, and prioritization.

• Extensive experience in coordinating large-scale prioritization efforts across business or marketing organizations.

• In-depth knowledge of prioritization methodologies, strategies, and techniques.

• Knowledge of program management methodologies (waterfall & agile methodologies).

• Experience with highly complex, interconnected systems and business processes.

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $115,240 - $220,270 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated Designer for our Chief Design Office.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC or Tampa, FL. Relocation assistance is not available for this position.

The Designer contributes within high-performing, cross-organizational teams by applying working knowledge and experience in the practice of human-centered design. Assists in the research, ideation, concepting, prototyping, testing, and delivery activities for moderately complex Member and Employee experiences in a data-informed, agile environment. Demonstrates the value of design as a strategic partner by working to craft, iterate, and deliver solutions that align with member needs.

What you'll do:

• Supports design team in defining business problems, design requirements, and demonstrate a solution's potential success for moderately complex projects.

• Assists in the facilitation of cross-functional human-centered design sessions and group discussions to drive shared understanding and provide design solutions

• Collaborates with team members to deconstruct moderately complex problems into a clear and achievable workstream with support and direction for decision making.

• Navigates all parts of their workstream from discovery to implementation through the development of research deliverables, design artifacts, and prototypes.

• Participates in the development and facilitation of human-centered research efforts, the synthesis of research findings and the generation of insights. Works mostly self-directed to create end-to-end member experiences and documentation of work by leveraging proficiency in interaction design, visual design, and/or content design.

• Consistently and effectively presents work, articulates dependencies and communicates a clear rationale for decisions.

• Demonstrates a working understanding of human-centered and service design principles and can leverage relevant methods to solve discrete design problems.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 4 years of relevant, on-the-job experience in a Product Design, UX Design, Service Design or Design Research role delivering complex design systems for web and native applications.

• Demonstrated experience designing and supporting digital products inside an Agile environment using human-centered design principles, methods and problem-solving strategies.

• A portfolio that demonstrates working experience designing digital experiences for mobile and web-based applications.

• Facilitation, collaboration and consensus-building skills, with experience presenting to cross-functional teams.

• Demonstrated ability to work fluently in standard applications, including Sketch, InVision (or comparable prototyping tools), Adobe CC and Microsoft Office Suite.

• Demonstrated working understanding of new technologies and best practices in website navigation, browsers, mobile patterns, information architecture and usability.

• Demonstrated experience designing user interfaces for web and mobile applications (iOS, Android, etc.)

• Strong written and verbal communication skills, interpersonal skills, time management skills and strong attention to detail.

• Highly motivated, engaging and able to work effectively within a team environment, always delivering results on time.

What sets you apart:

• Proven track record designing and testing for mobile and native applications (iOS and Android).

• Collaboration and creative problem-solving.

• Effective communication.

• Flexible and adaptable.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $78,670 - $150,330 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

et's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

We are currently seeking a dedicated AML Compliance Analyst II to participate in Hiring Our Heroes (HOH) Fellowship Cohort 24-1 with USAA. The HOH Fellowship Program builds an extraordinary experience for transitioning service members, veterans, and military spouses that increase competitiveness and improve opportunities to find meaningful employment by providing development, skills, and exposure to corporate working environment and private sector business operations. HOH Fellowship Programs are best-in-class workforce development programs that are cohort based and twelve weeks in duration.

In the position you will be responsible to perform a variety of duties to assist the Enterprise with compliance of the Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), USA PATRIOT Act, and other anti-money laundering program requirements. Team is responsible for reviewing transactional data to detect and escalate potential suspected money laundering and terrorist financing activities to AML Investigations or AML Special Investigations.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in San Antonio, TX; Phoenix, AZ; OR Charlotte, NC. Hybrid roles help employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused results.

The Opportunity

What you'll do:

• Utilizes an Anti-Money Laundering (AML) case management tool and other internal software-driven systems to monitor, research and analyze trends related to member transactional activity for moderately complex alerts/cases.

• Utilizes knowledge of financial products, systems, and processes in all lines of business to detect and analyze red flags for money laundering and terrorist finance activity.

• Refers unusual/out of pattern transactional activity to the Anti-Money Laundering Investigations (AMLI) team with analysis and summary of findings.

• Occasionally assists with validation/testing of current alert scenarios, systemic alerts, and manual referrals.

• Identifies and recommends potential solutions that monitor, detect, or prevent money laundering or terrorist finance activity in a more efficient manner.

• Produces quality narratives for generated alerts.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree required OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

• 2 years general analysis experience within a financial service, compliance and/or relevant law enforcement industry.

• Basic knowledge in BSA, AML, OFAC/Sanctions, and/or other AML regulatory policies.

• Ability to work alerts in a fast- paced environment while maintaining high quality scores.

• Possess demonstrated written and oral communication skills.

• Previous experience using MS Office.

What sets you apart:

• Current participant in the Hiring Our Heroes Fellowship Program cohort: 24-1

• Military Police or Military Investigations experience

• Experience in OFAC/Sanctions Operations

• Background in BSA or AML

What we offer:

Hiring Our Heroes Fellows are paid by the HOH program.

If selected for a full-time role, USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The hiring range for this position is: $55,580-$93,780.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other.

Come be a part of what makes us so special!

The Opportunity

What you'll do:

We are seeking a dedicated Experience Owner - Third Party Injury & Litigation.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; Charlotte, NC or Tampa, FL. Relocation assistance is not available for this position.

Proactively manages and measures experience lifecycle from conception to release, iteration and maintenance, optimizing the outcome for the product/experience while prioritizing work and communicating with stakeholders to ensure delivery of experience expectations across all channels, to include digital.

• Measures, evaluates, visualizes, and communicates experience performance, member interactions and its financial impact on the business.

• Implements tactical and strategic actions related to product and or business need.

• Responsible for financial, regulatory, and operational risk management related to the experience, risk mitigation and effective control environment prioritizing closing any gaps or findings.

• Identifies, prioritizes, develops and releases IT work in partnership with IT, Design and other key stakeholders to deliver value across experience(s).

• Leverages human-centered design methodology with key stakeholders, partners, and process owners to drive design improvements for end users.

• Proactively facilitates and drives the end-to-end ownership and management of experiences and processes in all relevant channels to members and/or employees.

• Aligns focus of stakeholders towards a unified experience that serves members', employees', and business' needs.

• Establishes and monitors key Performance Indicators (KPIs), member insights, and Key Risk Indicators (KRIs); ensures correct data and instrumentation for the experience and related sub-processes; uses data to improve experiences.

• Partners with Enterprise stakeholders to promote Member experiences and/or Business Deliverables that are aligned to strategic outcomes and compliance with applicable regulatory requirements.

• Partners with process owners to ensure ongoing documentation and process certification and experience(s) which includes control plans, understanding the tools used in the respective process or experience, identification and measurement of metrics for success and adherence to applicable regulatory guidelines.

• Partners with process owners to ensure strategy execution and delivery is fulfilled through ongoing change management, leveraging data to assess business problems and system enhancements.

• Identifies acceptable performance limits and establishes and leads management routines and control plans to monitor performance and react accordingly when the process is out of acceptable limits.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (10 years of experience in lieu of a degree).

• 6 years of experience in customer experience, strategy, process, analytics, digital, user experience design or marketing OR Master's degree and 4 years of relevant experience in customer experience, strategy, process analytics, digital, user experience design or marketing.

• 4 years of progressive related experience developing, implementing, executing, creating and/or managing customer or employee experience strategies, major initiatives and delivering results within a complex matrix environment required.

• Understanding of best practices for implementing a voice-of-the-customer program, including selecting appropriate listening posts based on the channel and type of touchpoint.

• In-depth understanding of process improvement approach, including leveraging analysis and critical thinking to identify opportunities for improvement, and quickly evaluating potential solutions for feasibility & reasonableness.

• Demonstrated experience identifying key performance indicators to measure before & after changes to determine improvement, effectiveness, and identify unintended consequence.

• Advanced knowledge of and demonstrated success at executing and refining strategies that support productive, efficient, successful, and mission critical experiences.

• Experience in implementing and sustaining change/improvements (change champion).

• Hands-on experience with using customer feedback to improve a process or experience.

What sets you apart:

• 4+ years 3rd Party Injury Claims experience

• Six Sigma or program/project management designations

• Demonstrated ability to prioritize work against clearly define outcome-oriented goals, metrics, and KPI

• Demonstrated experience in using data to improve outcomes and drive results.

• Demonstrated ability to identify risks and create appropriate controls.

• Strong presentation skills, both written and verbal, at all levels to include Sr. EMG

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $86,520-165,340 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated Creative Product Marketing Senior for the Bank Marketing team.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Colorado Springs, CO, Charlotte, NC, or Tampa, FL.

Relocation assistance is not available for this position.

The USAA Bank Marketing team is a growth engine for the bank, with a laser focus on our mission. We passionately market our products (credit cards, deposits, consumer loans, and mortgages) to both our members and prospects and are experts in direct response marketing channels, where we believe in making data driven investment decisions. We understand that the customer decision journey varies for each product and develop product-specific go-to-market plans, marketing strategies, and creatives. Our campaigns reflect our brand personality, our mission to serve those who serve, and our knowledge of bank products.

The Creative Product Marketing Senior will have expert knowledge of the Consumer Banking space, delivering campaign concepts and creative assets that differentiate USAA products and meet customer needs. Accountable for the on-brief creative deliverables of their teams, establishes creative direction, facilitates on-time delivery, and ensures all work meets or exceeds quality standards, by inspiring excellence in ideation, execution, and production while fostering productive, collaborative relationships with team members and partners across USAA to ensure the right creative direction and outputs.

What you'll do:

• Supports the development and implementation of the creative and marketing communication strategy, campaign ideas, marketing communication plans and the development, creation, and optimization of the campaign assets for products they support.

• Knowledge of business drivers, relevant consumer, customer, and channel trends and insights to lead the marketing communications strategy of each product.

• Provides insights into management on the creative marketing budget and may partner with external agencies ensuring that business objectives are achieved efficiently.

• Provides input into innovative ways to continuously build product presence through best-in-class creative assets; recommends new trends and positioning opportunities to drive marketing efficiency.

• Supports the future strategy and growth plans for all products in the purview.

• Participates in the agile marketing process.

• Supports the process and timeline for delivering integrated marketing plans from business review through activation and optimization. Understanding of the Integrated Marketing Communications Plan (IMCP); supports the development of the activation (creative) briefs. May provide input into the development of the Brand Strategic Positioning.

• Understands product related regulations, and risk and compliance requirements.

• Keeps USAA brand and our mission to serve the military community at the forefront of our creative marketing assets.

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

What you have:

• Bachelor of Arts, Bachelor of Business Administration or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

• 6 years of relevant work experience including hands-on experience in developing and managing creatives.

• Experience collaborating with key partners and stakeholders, influencing decisions, and managing work to achieve strategic goals.

• Business acumen in the areas of business operations, industry practices and emerging trends.

• Understands a test-and-learn agenda, with the ability to analyze and interpret test data and create new hypotheses through customer and competitor insights.

• Experience in Product Marketing, including understanding of specific laws and rules that govern fin serv products (TILA, Reg Z, UDAAP, etc.).

• Effective communication skills (verbal and written).

• Strong analytical skills with the ability to analyze and evaluate information.

What sets you apart:

• Experience developing marketing creatives for financial services products.

• Understands developing content based on consumer segmentation.

• Proven success with developing client briefs and creative briefs using research and consumer insights.

• Experience with marketing agencies (working for agency or managing agency partnership).

• Working knowledge of P&Ls for financial services products.

• Experience building and owning a creative process for integrated marketing campaigns, including managing agency partners to follow creative processes.

• Experience conducting consumer-insights research, and the ability to turn those insights into appropriate messaging.

• Demonstrated ability to influence and collaborate with others to achieve goals

• Stays current on financial services industry trends for marketing content and creative.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $86,520 - $165,340 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a Strategy Planning Lead for the Bank Growth Engine (BGE) team. The Bank Growth Engine's focus is bringing personalized and data-driven Bank product offers to market in a compliant and efficient way. You will be responsible for the prioritization, intake, and categorization of campaigns, handling the BGE budget and governance controls, and facilitating and leading critical council and steerco sessions. You'll continue to plan the process and guidelines for future offers/campaigns to drive prioritization efforts beyond immediate needs.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

• Drive collaboration and coordination across USAA stakeholders to gain alignment around prioritization and categorization of key marketing campaigns. Develop methodology for initiative prioritization.

• Understand roadmap priorities and milestones across critical stakeholder teams.

• Develop cross bank combined roadmap to be very clear on impact, risks, & dependencies across USAA.

• Collaborate with Technical Product Manager (TPM) and APOs on prioritization of work.

• Facilitate and drive key council and steering committee sessions.

• Facilitate strategic dialogue between Marketing, IT, Digital, and Storefront.

• Lead and oversee Bank Growth Engine (BGE) budget.

• Ensure all campaigns and offers fall within USAA governance guardrails.

• Lead capacity planning efforts for agile teams.

• Develop the end-to-end framework and guiding principles for BGE processes.

• Identify and raise opportunities for process improvements and automation within the campaign intake and prioritization process.

• Identify and handle existing and emerging risks that stem from business activities and the job role.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follow written risk and compliance policies, standards, and procedures for business activities.

• Identify potential new program opportunities to deliver integrated solutions that meet multiple business partner needs.

• Define and maintain multiple program strategies based on business demand and ROI expectations.

• Work closely with project sponsor and cross-functional teams, to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new programs.

• Direct analyses, root cause identification and development and recommendation of key work products.

• Apply expert knowledge of the business, its products and processes to assess program risks and rewards across multiple technologies and business goals.

• Negotiate agreements, settle disputes equitably and diffuses high tension situations.

• Negotiate program tradeoffs with IT and the business to ensure alignment of demand to capacity.

• Develop multi-year business plan to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value wherever possible.

• Mentor Program Managers in developing business strategies, identify benefits and define alternatives across departmental programs and across USAA programs.

• Ensure compliance with company and regulatory policies and procedures.

• Adhere to EPMO processes, procedures, controls, standards, tools and templates (as required).

• Adhere to governance rigor required for work effort.

• Drive the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology.

What you have:

• Bachelor's degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8+ years of project and/or program management experience, including experience defining a new program and/or managing large-scale projects.

• Expert level of experience in Principles of Project/Program or Portfolio Management.

• Experience in program management and execution experience delivering complex work efforts working with Waterfall and Agile methodologies

• Stakeholder management and influencing skills.

• Advance understanding of risk management policies and procedures.

• Comprehensive knowledge of program management methodology and techniques; program performance evaluation and change management principles.

• Extensive experience developing, maintaining, and reporting on large cost project/program budgets.

• Strong business acumen and/or demonstrated learning agility to quickly increase business expertise.

What sets you apart:

• Successful history telling a story through PowerPoint presentations, given to executive leadership

• Extensive background in campaign strategy, planning, and prioritization.

• Extensive experience in coordinating large-scale prioritization efforts across business or marketing organizations.

• In-depth knowledge of prioritization methodologies, strategies, and techniques.

• Knowledge of program management methodologies (waterfall & agile methodologies).

• Experience with highly complex, interconnected systems and business processes.

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $115,240 - $220,270 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other.

Come be a part of what makes us so special!

The Opportunity

What you'll do:

We are seeking a dedicated Experience Owner - Third Party Injury & Litigation.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; Charlotte, NC or Tampa, FL. Relocation assistance is not available for this position.

Proactively manages and measures experience lifecycle from conception to release, iteration and maintenance, optimizing the outcome for the product/experience while prioritizing work and communicating with stakeholders to ensure delivery of experience expectations across all channels, to include digital.

• Measures, evaluates, visualizes, and communicates experience performance, member interactions and its financial impact on the business.

• Implements tactical and strategic actions related to product and or business need.

• Responsible for financial, regulatory, and operational risk management related to the experience, risk mitigation and effective control environment prioritizing closing any gaps or findings.

• Identifies, prioritizes, develops and releases IT work in partnership with IT, Design and other key stakeholders to deliver value across experience(s).

• Leverages human-centered design methodology with key stakeholders, partners, and process owners to drive design improvements for end users.

• Proactively facilitates and drives the end-to-end ownership and management of experiences and processes in all relevant channels to members and/or employees.

• Aligns focus of stakeholders towards a unified experience that serves members', employees', and business' needs.

• Establishes and monitors key Performance Indicators (KPIs), member insights, and Key Risk Indicators (KRIs); ensures correct data and instrumentation for the experience and related sub-processes; uses data to improve experiences.

• Partners with Enterprise stakeholders to promote Member experiences and/or Business Deliverables that are aligned to strategic outcomes and compliance with applicable regulatory requirements.

• Partners with process owners to ensure ongoing documentation and process certification and experience(s) which includes control plans, understanding the tools used in the respective process or experience, identification and measurement of metrics for success and adherence to applicable regulatory guidelines.

• Partners with process owners to ensure strategy execution and delivery is fulfilled through ongoing change management, leveraging data to assess business problems and system enhancements.

• Identifies acceptable performance limits and establishes and leads management routines and control plans to monitor performance and react accordingly when the process is out of acceptable limits.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (10 years of experience in lieu of a degree).

• 6 years of experience in customer experience, strategy, process, analytics, digital, user experience design or marketing OR Master's degree and 4 years of relevant experience in customer experience, strategy, process analytics, digital, user experience design or marketing.

• 4 years of progressive related experience developing, implementing, executing, creating and/or managing customer or employee experience strategies, major initiatives and delivering results within a complex matrix environment required.

• Understanding of best practices for implementing a voice-of-the-customer program, including selecting appropriate listening posts based on the channel and type of touchpoint.

• In-depth understanding of process improvement approach, including leveraging analysis and critical thinking to identify opportunities for improvement, and quickly evaluating potential solutions for feasibility & reasonableness.

• Demonstrated experience identifying key performance indicators to measure before & after changes to determine improvement, effectiveness, and identify unintended consequence.

• Advanced knowledge of and demonstrated success at executing and refining strategies that support productive, efficient, successful, and mission critical experiences.

• Experience in implementing and sustaining change/improvements (change champion).

• Hands-on experience with using customer feedback to improve a process or experience.

What sets you apart:

• 4+ years 3rd Party Injury Claims experience

• Six Sigma or program/project management designations

• Demonstrated ability to prioritize work against clearly define outcome-oriented goals, metrics, and KPI

• Demonstrated experience in using data to improve outcomes and drive results.

• Demonstrated ability to identify risks and create appropriate controls.

• Strong presentation skills, both written and verbal, at all levels to include Sr. EMG

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $86,520-165,340 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA