Company Detail

Job Description

Now Hiring at $20 per hour plus monthly bonus!

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Be the Expert. Redefine Wireless.

Welcome to the Un-carrier. T-Mobile is changing wireless for good and now we're changing Customer Care for everyone. T-Mobile is doing something the other carriers can't. We're bringing together a Team of Experts to give our customers an experience unlike any other. We're breaking all the rules and putting customers first. No more talking to machines, no more transfers. Customers have their own team ready to resolve issues whenever and however they want.

As an Associate Expert, you'll learn the ropes as you build the skills that can make you a full-fledged expert in a matter of months. It starts with listening to your customers issues like a pro, picking up on subtle cues and customer rhythms and then helping build a resolution mix that will make them customers for life. They're YOUR customers and their experience depends on YOU!

What you'll do in your role.

What you'll do in your role.

We'll count on you to:

• Create happy customers - We are all about the customer experience and owning customer issues with the tools, knowledge and support to resolve

• Provide outstanding service so customers stay longer - we bring our life experiences, knowledge and passion for outstanding service to all we do. We personalize every interaction and provide solutions to take care of our customers and build lifelong T-Mobile fans

• We sell thoughtful products and services - we make recommendations that make sense for our customers in helping them get the most out of their Un-carrier experience

• Learn a lot - we stay current on all systems and products to grow our skills and maintain proficiency on things we value and organizational requirements

• Have serious fun - we don't take ourselves too seriously. Changing wireless for good is what we do, and we love having fun doing it

• Support team initiatives and create an inclusive environment

The experience you'll bring.

The experience you'll bring.

• You're a pro on the computer

• You know how to balance multiple tasks at the same time

• Tech savvy and have a passion for mobile devices and/or technology

• Passion for care and the ability to listen, problem solve and deliver great solutions

• Sales oriented with an obsession to connecting customers to the things they love

• Eager to introduce customers to new products and services that match their specific needs

• Interested in building a relationship with the customer - it feels good to know they aren't just another customer!

• Ability to work as part of a team to achieve individual and team results

• You are available to work any shift, including nights and especially weekends

• Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your outstanding work:

• Competitive base pay of $20 per hour plus serious bonus potential for top performers

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career

• Fun, fast-paced environment

This is more than a job. It's a chance to build a career and do work you can be proud of. Come on, what are you waiting for? It's time to explore an opportunity that could become the job of a lifetime. So apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines -fully vaccinated- as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant's first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.

Position details

Req ID: 193237BR

Department: Customer Service

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

What you'll do in your role.

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.

• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.

• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.

• Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

• How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network

• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.

• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.

• Successfully identify and handoff small business leads.

• Support team initiatives and create an inclusive environment

The experience you'll bring.

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!

• Competitive drive and proven ability to succeed in a fast-paced sales environment.

• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.

• Effective at balancing customer needs and performance goals.

• 6 months of customer service and/or sales experience, Retail environment preferred.

Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your world-class work:

• Competitive base pay plus milestone bonuses

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career!

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

Position details

Req ID: 193213BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

This is a fully on-site position

The Strategic, Enterprise, & Government Accounts Expert will serve as a vital member of the business customer support team, primarily responsible for supporting the day to day needs of our largest revenue-generating business , as well as maintaining strong relations with cross-functional teams to drive solutions. The Strategic, Enterprise, & Government Accounts team will service all SEGA accounts in accordance with contractual obligations. As part of this team, experts will maintain a focus on delivering customer solutions and increasing loyalty within their assigned customer base. Performs a wide array of both offline and inbound job responsibilities, driven by the individual needs of their customer base. These responsibilities include, but are not limited to: Responding to customer inquiries, resolving customer escalations, managing or actively participating in customer conference calls, supporting the account billing and reporting needs, adapting to the individual needs of their assigned customer base, and proactively providing business solutions to increase the overall health of the account.

Compensation for this position starts at $20/hr plus annual bonus.

What you'll do in your role.

• Deliver exceptional Un-Carrier service through expert handling of specialized requests via various customer communication channels, specifically from our largest revenue-generating business customers, including Fortune 500 companies.

• Act as project manager for customer solutions as needed, this includes creating project plans determined by the needs of the customer and/or sales team. Effectively maintain and remain current with knowledge to support each group, department, and call center as business needs dictate.

• Create custom billing, usage and other account related activity reports that allow for management of the customer account. Document details of customized reporting to allow for redundancy and alignment across cross-functional teams

• Complete Account Management activities for customer base including mobile number management, new account activation, fulfillment of equipment needs.

• Responsible for communication with Sales leadership to provide updates on account health, customer needs and concerns. This includes in person meetings with strategic business customers as requested by the Customer or Sales Leadership.

The experience you'll bring.

• Project Management

• Customer Service

• Reporting & Analysis

• 2-4 Years: Customer Service

• Cross Functional Relationships: Work Closely With Sales Team As Well As Customer To Ensure Account Health

• Articulate In Presentation: Provide Updates On Account Health, Customer Needs And Concerns Both Internally And Externally, In Person And Virtually

• MS Office Suite: Responsible For Communication With The Customer Via Email And Phone As Part Of Research And Solution Implementation Of Customer Needs, intermediate Excel knowledge required..

• T-Mobile Tools & System Knowledge: Maintain Up To Date Knowledge And Awareness Of All Current Departmental Policies And Procedures. Completes Training Requirements To Stay Current On Existing And New Systems And Products, To Grow Skills, And To Maintain Proficiency On Company Values And Organizational Requirements.

• Strategic Thinking: Adapt Quickly And Effectively To The Unpredictable And Varying Requests That Arise While Supporting Multiple Large Corporate Accounts.

• Task Management: Effectively Move Between Calls, Written Communication Through Kana And Reporting As Described Earlier.

• Problem Solving

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines -fully vaccinated- as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant's first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.

Position details

Req ID: 193218BR

Department: Customer Service

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

What you'll do in your role.

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.

• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.

• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.

• Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

• How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network

• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.

• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.

• Successfully identify and handoff small business leads.

• Support team initiatives and create an inclusive environment

The experience you'll bring.

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!

• Competitive drive and proven ability to succeed in a fast-paced sales environment.

• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.

• Effective at balancing customer needs and performance goals.

• 6 months of customer service and/or sales experience, Retail environment preferred.

Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your world-class work:

• Competitive base pay plus milestone bonuses

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career!

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

Position details

Req ID: 193192BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

What you'll do in your role.

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.

• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.

• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.

• Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

• How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network

• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.

• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.

• Successfully identify and handoff small business leads.

• Support team initiatives and create an inclusive environment

The experience you'll bring.

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!

• Competitive drive and proven ability to succeed in a fast-paced sales environment.

• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.

• Effective at balancing customer needs and performance goals.

• 6 months of customer service and/or sales experience, Retail environment preferred.

Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your world-class work:

• Competitive base pay plus milestone bonuses

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career!

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

Position details

Req ID: 193196BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

What you'll do in your role.

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.

• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.

• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.

• Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

• How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network

• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.

• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.

• Successfully identify and handoff small business leads.

• Support team initiatives and create an inclusive environment

The experience you'll bring.

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!

• Competitive drive and proven ability to succeed in a fast-paced sales environment.

• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.

• Effective at balancing customer needs and performance goals.

• 6 months of customer service and/or sales experience, Retail environment preferred.

Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your world-class work:

• Competitive base pay plus milestone bonuses

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career!

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

Position details

Req ID: 193187BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

Specialist, Cloud Support Eng

The SETC (Solutions Engineering Tech & Cloud) team provides support directly to TFB Sales, Engineers and Customers (Helpdesk to Helpdesk) through reporting (Network Coverage Analysis, Microsoft Analytics, Dialpad Analytics, Security Scores) and Deployment/Ongoing Support for much of the TFB Value Added Services portfolio (Dialpad, Microsoft Google, VMWare, etc). The different levels allow for a team member to focus on simple to complex solutions/deployment depending upon the team members level of experience and technical expertise. The team is located in the Englewood, CO office. Travel for members of the team would be limited to customer on site visits (Exception only) and training for certifications required for TFB to maintain partner status (Microsoft/VMWare).

The Specialist will serve as the first line of service for all internal and external customers, and will be responsible for managing inbound calls, emails, chats, and tickets as a primary job function. They will work to resolve technical issues per defined process and escalate issues as needed to ensure a positive customer experience. They will also be responsible for creating Network Assessments for sales teams, solution engineers and customers. ASSE will also be responsible for assisting in ongoing customer management and lifecycle for all SETC supported products. Will serve as the face of SETC and will support our culture and brand to all those who those who work with us by maintaining a high-level of professionalism and an intense focus on the customer experience.

What you'll do in your role.

Customer Support

*Receive inbound calls from Sales, SEs and customers

*Break-Fix - 1st Line of resolution 30%

Presales Consultation / Deployment / Enablement / Network Assessment

*Simple, single solution deployments

*Work directly with internal and external customers to provide presales consultancy on deployment of services

*Product internal/external documentation leveraging defined network tools for network coverage analysis

*Network Assessments 35%

Ensure that appropriate customer documentation is completed, and complete other duties as assigned by customer/leadership. 25%

Project Support

*Partner with team members or work independently

5%

Training/Certification

*Maintain technical acumen tied to deployed solutions

Complete necessary training tied to the release/update of network tools 10%

Also responsible for other Duties/Projects as assigned by business management as needed.

The experience you'll bring.

High School Diploma/GED

Bachelors Degree

Microsoft Office

Communication Verbal/Written communication.

Problem Solving Critical thinking/problem solving.

Technical Support

Network Support

One relevant technical certification (Cradlepoint, Meraki, Fortinet, Microsoft, VMWare, Cisco, SDWAN, Security).

The starting pay range for a candidate selected for this position who is based in Colorado is generally within the range of $14 to $24 per hour. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range.

Employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of an employee's eligible earnings in the prior year.

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines -fully vaccinated- as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant's first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.

Position details

Req ID: 192129BR

Department: Business Sales

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

This is a fully on-site position

The Strategic, Enterprise, & Government Accounts Expert will serve as a vital member of the business customer support team, primarily responsible for supporting the day to day needs of our largest revenue-generating business , as well as maintaining strong relations with cross-functional teams to drive solutions. The Strategic, Enterprise, & Government Accounts team will service all SEGA accounts in accordance with contractual obligations. As part of this team, experts will maintain a focus on delivering customer solutions and increasing loyalty within their assigned customer base. Performs a wide array of both offline and inbound job responsibilities, driven by the individual needs of their customer base. These responsibilities include, but are not limited to: Responding to customer inquiries, resolving customer escalations, managing or actively participating in customer conference calls, supporting the account billing and reporting needs, adapting to the individual needs of their assigned customer base, and proactively providing business solutions to increase the overall health of the account.

Compensation for this position starts at $20/hr plus annual bonus.

What you'll do in your role.

• Deliver exceptional Un-Carrier service through expert handling of specialized requests via various customer communication channels, specifically from our largest revenue-generating business customers, including Fortune 500 companies.

• Act as project manager for customer solutions as needed, this includes creating project plans determined by the needs of the customer and/or sales team. Effectively maintain and remain current with knowledge to support each group, department, and call center as business needs dictate.

• Create custom billing, usage and other account related activity reports that allow for management of the customer account. Document details of customized reporting to allow for redundancy and alignment across cross-functional teams

• Complete Account Management activities for customer base including mobile number management, new account activation, fulfillment of equipment needs.

• Responsible for communication with Sales leadership to provide updates on account health, customer needs and concerns. This includes in person meetings with strategic business customers as requested by the Customer or Sales Leadership.

The experience you'll bring.

• Project Management

• Customer Service

• Reporting & Analysis

• 2-4 Years: Customer Service

• Cross Functional Relationships: Work Closely With Sales Team As Well As Customer To Ensure Account Health

• Articulate In Presentation: Provide Updates On Account Health, Customer Needs And Concerns Both Internally And Externally, In Person And Virtually

• MS Office Suite: Responsible For Communication With The Customer Via Email And Phone As Part Of Research And Solution Implementation Of Customer Needs, intermediate Excel knowledge required..

• T-Mobile Tools & System Knowledge: Maintain Up To Date Knowledge And Awareness Of All Current Departmental Policies And Procedures. Completes Training Requirements To Stay Current On Existing And New Systems And Products, To Grow Skills, And To Maintain Proficiency On Company Values And Organizational Requirements.

• Strategic Thinking: Adapt Quickly And Effectively To The Unpredictable And Varying Requests That Arise While Supporting Multiple Large Corporate Accounts.

• Task Management: Effectively Move Between Calls, Written Communication Through Kana And Reporting As Described Earlier.

• Problem Solving

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines -fully vaccinated- as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant's first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.

Position details

Req ID: 193216BR

Department: Customer Service

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

The Manager, Content Management will lead a team that supports the creative development process by managing brand, campaign and partner assets. These experts of asset/media management - source assets, production media, completed projects, etc. and ensure handoff is thorough, complete, and correct, organize and store within a centralized system (DAM/server), and, ultimately, share with all marketing channels.

The ideal candidate establishes best practices, is an innovation-seeker, and - most importantly - can lead change initiatives and implement solutions that benefit teams cross-functionally, both internal and external to T-Mobile. As a member of the Content Management team (CoMa), you believe rock-solid process, rigor and cutting-edge tools/technology are critical to making creative operations workflows more streamlined and time- and cost-efficient; you must operate according to, evangelize and constantly improve this CoMa way of working.

This role requires a balance of left brain logic and analysis, with right brain creativity and intuition since you'll need to interpret ambiguous/incomplete information or break down a complex challenge into a plan of action - then coach teams towards fulfilling a common goal. While CoMa is not responsible for creating content, we are a critical partner for creative teams. You'll be expected to actively, and sometimes proactively, engage with and support teams through all phases of creative development - from kickoff to project wrap.

In addition to working with colleagues in T-Studios, you will build relationships across the T-Mobile enterprise, as well as with the external agencies and partners that support key marketing objectives and video/photo productions. This role engages with people of varied titles/roles and teams that focus on different creative outputs - from those that create television commercials to teams that are responsible for internal employee communications - so anticipate variety in what you work on day-to-day.

What you'll do in your role.

Support major launches and LOB campaigns by resourcing a team, assigning roles and responsibilities, delegating tasks and ensuring milestones/deadlines are met.

Lead and support a team of Content Managers. Mentor, empower and foster critical thinking. Help overcome hurdles to success. Seek additional resources/tools and, when necessary, present a business case/rationale.

Asset/media management expert that works with CoMa teammates, colleagues in T-Studios and across the enterprise, and agency teams to advise on content management best practices, processes and technologies.

Communications, coordination and end-user support.

Responsible for additional duties/projects assigned by business management when needed.

The experience you'll bring.

• Bachelor's degree or 3-5years related experience (Film/Video Production)

• 3-5 Years - Proven experience managing large sets of assets across an ecosystem of tools linked to a DAM, and fulfilling asset requests in a fast-paced, deadline-driven creative environment.

• 3-5 Years - Developed and implemented asset/media management processes and policies; and worked to ensure compliance.

• 3-5 Years Well versed in the creative development process and stages of full-scale video/photo productions; and aware when asset-related milestones need to be addressed.

• 2-4 Years - Familiarity with Business Affairs principles - most importantly, licensing and their impact on the production and/or creative development process (i.e.- talent, location, and materials releases).

• You are a lead source of information about content management and enjoy sharing that knowledge with others.

• You are not satisfied with the status quo if there is a better way of doing things. Identify efficiencies to simplify and streamline creative operations processes - and lead a team to implement new solutions.

• When necessary, dive-in to help teammates. Keep in mind that successes are a reflection of the whole team, and so are improvement opportunities - so it's important to have each other's backs.

• An answer should rarely end with -no, we can't- - think creatively and proactively and draw-up a plan B and C.

• Seek answers with minimal to no guidance. Research and identify industry trends/best practices to potentially adopt.

Travel: Rarely

• At least 18 years of age.

• Legally authorized to work in the United States.

• High School Diploma or GED.

• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines -fully vaccinated- as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant's first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.

Position details

Req ID: 193153BR

Department: Marketing

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

What you'll do in your role.

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.

• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.

• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.

• Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

• How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network

• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.

• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.

• Successfully identify and handoff small business leads.

• Support team initiatives and create an inclusive environment

The experience you'll bring.

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!

• Competitive drive and proven ability to succeed in a fast-paced sales environment.

• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.

• Effective at balancing customer needs and performance goals.

• 6 months of customer service and/or sales experience, Retail environment preferred.

Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your world-class work:

• Competitive base pay plus milestone bonuses

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career!

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

Position details

Req ID: 193198BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Here at T-Mobile, we do things differently. We put people first, treat them right, and change the rules in their favor. When you go All IN as a Mobile Expert at T-Mobile, you're brought into the fold with a team of hardworking, dedicated people behind you every step of the way. Why? Because we care about our people, and we believe that when one person succeeds, we all succeed. That dedicated, go-the-extra-mile mentality is rooted deep within our culture and it's how we've earned a place in our customer's hearts. Here, you're more than a salesperson. You're a customer advocate, ready to go-to-bat on their behalf, bringing passion, insight, know-how, and follow through to every interaction. You're a technology enthusiast, thrive in a fast-paced environment, and are ready to immerse yourself in connecting customers to their world, in the way that makes the most sense for them. It's an extremely big responsibility, but the reward is even bigger. Are you ready to join the revolution? Good, because WE. WON'T. STOP.

What you'll do in your role.

• Go All IN to support the team, keep the store looking its best, and make sure your knowledge is up to date on the latest and greatest products and services.

• Approach all customer interactions with a people-first demeanor, giving the customer's needs and concerns priority with patience, empathy, and integrity.

• Serving and selling to our customers while building loyalty.

• Personalize your interactions, ask questions, listen, and make things right to build world-class experiences your customers love.

• Determine when next level customer advocacy is a must and owning the experience by going above and beyond, crafting those tug-on-your-heart-strings interactions, that build customer dedication and customer happiness

• Meet customers where they're at in their purchasing journey, whether they're just exploring, ready to purchase, or picking up where they left off online, through Customer Care, or in-store.

• Help customers experience your store by getting side-by-side, exploring products through hands-on demonstrations, and discovering what solution works best for them.

• Guide your customers through their purchasing experience through significant interactions, thoughtful questions, insightful answers, and sharing your expertise.

• Be sure your customers have what they need to stay connected.

• Meet and/or exceed defined, monthly success measurements and complete assigned training on time.

The experience you'll bring.

The experience you'll bring.

• 6 months of customer service and/or sales experience, retail environment preferred

• Available to work a varied schedule including nights, weekends, and holidays

• Competitive drive and confidence to succeed in a fast-paced sales environment

• Effective at balancing customer experience and performance goals

What's in it for you:

• Competitive base pay, plus commissions

• Benefits for part-time and full-time employees

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant and a purchase plan for grabbing TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

Position details

Req ID: 193227BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

Team Dedicated Experts, Care SMB (DESMB) are highly driven sales professionals that work as a part of a Team of Experts to astound business customers with effective resolution, proactive account management, customer education and relationship led sales. Their focus is to assist and support members of their community by providing holistic support to the authorized users within a dedicated base of customers. Additionally, Team DESMBs actively support and collaborate with their field sales partners to foster strong customer relationships built on trust, grow their business base and revenue, and reduce churn. Team DESMBs work to develop a level of skill and competency that allows them to achieve the goals of their position through a customer forward approach- build customer relationships, foster loyalty, and focus on growth. Team DESMBs are ambitious, energetic professionals that use their passion for wireless and technology to serve, retain, and grow the business both proactively and reactively.

What you'll do in your role.

• Assists with supporting a customer and/or base of customers while displaying true ownership of these accounts and thoroughly resolves customer concerns by partnering across teams to identify solutions needed.

• Provides astounding business customer service through effective and timely resolution of various customer inquiries and concerns.

• Provides proactive and reactive support through inbound and outbound contact with a -Know Me, Know My Business- customer-focused mentality. Identifies appropriate solutions so that business customers deepen their relationship with T-Mobile.

• Customer facing reporting using Excel, PowerPoint, Samson, I-Billing, and other systems as needed.

• Support team sales goals through proactive customer outreach to business customers deepen their relationship with T-Mobile.

• Completes training requirements to stay current on existing and new systems, products, promotions, sales approaches, and to maintain proficiency on company values and organizational requirements.

The experience you'll bring.

• Sales Effectiveness: Thrives in a fast-paced quota-driven sales environment.

• Ability to independently balance service and sales needs, while managing multiple priorities and deadlines.

• Experience using a CRM such as Salesforce.

• Proficient using the Microsoft Office suite of products, specifically Outlook and Excel.

• Client Relationship Management: Relationship driven communication including solid business writing skills that demonstrate relationship building skills.

• Cold Calling: Skilled in outbound calling

• Business sales and inside sales experience preferred.

• Wireless/Telecommunications industry experience preferred

The starting pay range for a candidate selected for this position who is based in Colorado is generally within the range of $20 to $22 per hour. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range.

*Employees in this role are eligible for monthly bonuses based on individual and/or team performance.

• High School Diploma/GED required

• 1+ years sales in a commissioned or quota driven environment

• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines -fully vaccinated- as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant's first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.

#LI-123833831_RS1

Position details

Req ID: 193233BR

Department: Customer Service

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

What you'll do in your role.

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.

• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.

• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.

• Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

• How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network

• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.

• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.

• Successfully identify and handoff small business leads.

• Support team initiatives and create an inclusive environment

The experience you'll bring.

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!

• Competitive drive and proven ability to succeed in a fast-paced sales environment.

• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.

• Effective at balancing customer needs and performance goals.

• 6 months of customer service and/or sales experience, Retail environment preferred.

Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your world-class work:

• Competitive base pay plus milestone bonuses

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career!

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

Position details

Req ID: 193201BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

What you'll do in your role.

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.

• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.

• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.

• Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

• How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network

• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.

• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.

• Successfully identify and handoff small business leads.

• Support team initiatives and create an inclusive environment

The experience you'll bring.

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!

• Competitive drive and proven ability to succeed in a fast-paced sales environment.

• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.

• Effective at balancing customer needs and performance goals.

• 6 months of customer service and/or sales experience, Retail environment preferred.

Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your world-class work:

• Competitive base pay plus milestone bonuses

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career!

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

Position details

Req ID: 193195BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

What you'll do in your role.

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.

• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.

• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.

• Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

• How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network

• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.

• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.

• Successfully identify and handoff small business leads.

• Support team initiatives and create an inclusive environment

The experience you'll bring.

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!

• Competitive drive and proven ability to succeed in a fast-paced sales environment.

• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.

• Effective at balancing customer needs and performance goals.

• 6 months of customer service and/or sales experience, Retail environment preferred.

Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your world-class work:

• Competitive base pay plus milestone bonuses

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career!

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

Position details

Req ID: 193223BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Here at T-Mobile, we do things differently. We put people first, treat them right, and change the rules in their favor. When you go All IN as a Mobile Expert at T-Mobile, you're brought into the fold with a team of hardworking, dedicated people behind you every step of the way. Why? Because we care about our people, and we believe that when one person succeeds, we all succeed. That dedicated, go-the-extra-mile mentality is rooted deep within our culture and it's how we've earned a place in our customer's hearts. Here, you're more than a salesperson. You're a customer advocate, ready to go-to-bat on their behalf, bringing passion, insight, know-how, and follow through to every interaction. You're a technology enthusiast, thrive in a fast-paced environment, and are ready to immerse yourself in connecting customers to their world, in the way that makes the most sense for them. It's an extremely big responsibility, but the reward is even bigger. Are you ready to join the revolution? Good, because WE. WON'T. STOP.

What you'll do in your role.

• Go All IN to support the team, keep the store looking its best, and make sure your knowledge is up to date on the latest and greatest products and services.

• Approach all customer interactions with a people-first demeanor, giving the customer's needs and concerns priority with patience, empathy, and integrity.

• Serving and selling to our customers while building loyalty.

• Personalize your interactions, ask questions, listen, and make things right to build world-class experiences your customers love.

• Determine when next level customer advocacy is a must and owning the experience by going above and beyond, crafting those tug-on-your-heart-strings interactions, that build customer dedication and customer happiness

• Meet customers where they're at in their purchasing journey, whether they're just exploring, ready to purchase, or picking up where they left off online, through Customer Care, or in-store.

• Help customers experience your store by getting side-by-side, exploring products through hands-on demonstrations, and discovering what solution works best for them.

• Guide your customers through their purchasing experience through significant interactions, thoughtful questions, insightful answers, and sharing your expertise.

• Be sure your customers have what they need to stay connected.

• Meet and/or exceed defined, monthly success measurements and complete assigned training on time.

The experience you'll bring.

The experience you'll bring.

• 6 months of customer service and/or sales experience, retail environment preferred

• Available to work a varied schedule including nights, weekends, and holidays

• Competitive drive and confidence to succeed in a fast-paced sales environment

• Effective at balancing customer experience and performance goals

What's in it for you:

• Competitive base pay, plus commissions

• Benefits for part-time and full-time employees

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant and a purchase plan for grabbing TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

Position details

Req ID: 193226BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

What you'll do in your role.

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.

• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.

• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.

• Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

• How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network

• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.

• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.

• Successfully identify and handoff small business leads.

• Support team initiatives and create an inclusive environment

The experience you'll bring.

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!

• Competitive drive and proven ability to succeed in a fast-paced sales environment.

• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.

• Effective at balancing customer needs and performance goals.

• 6 months of customer service and/or sales experience, Retail environment preferred.

Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your world-class work:

• Competitive base pay plus milestone bonuses

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career!

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

Position details

Req ID: 193199BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

What you'll do in your role.

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.

• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.

• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.

• Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

• How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network

• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.

• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.

• Successfully identify and handoff small business leads.

• Support team initiatives and create an inclusive environment

The experience you'll bring.

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!

• Competitive drive and proven ability to succeed in a fast-paced sales environment.

• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.

• Effective at balancing customer needs and performance goals.

• 6 months of customer service and/or sales experience, Retail environment preferred.

Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your world-class work:

• Competitive base pay plus milestone bonuses

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career!

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

Position details

Req ID: 193193BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

What you'll do in your role.

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.

• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.

• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.

• Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

• How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network

• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.

• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.

• Successfully identify and handoff small business leads.

• Support team initiatives and create an inclusive environment

The experience you'll bring.

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!

• Competitive drive and proven ability to succeed in a fast-paced sales environment.

• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.

• Effective at balancing customer needs and performance goals.

• 6 months of customer service and/or sales experience, Retail environment preferred.

Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your world-class work:

• Competitive base pay plus milestone bonuses

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career!

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

Position details

Req ID: 193215BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

What you'll do in your role.

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.

• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.

• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.

• Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

• How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network

• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.

• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.

• Successfully identify and handoff small business leads.

• Support team initiatives and create an inclusive environment

The experience you'll bring.

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!

• Competitive drive and proven ability to succeed in a fast-paced sales environment.

• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.

• Effective at balancing customer needs and performance goals.

• 6 months of customer service and/or sales experience, Retail environment preferred.

Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your world-class work:

• Competitive base pay plus milestone bonuses

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career!

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

Position details

Req ID: 193190BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Here at T-Mobile, we do things differently. We put people first, treat them right, and change the rules in their favor. When you go All IN as a Mobile Expert at T-Mobile, you're brought into the fold with a team of hardworking, dedicated people behind you every step of the way. Why? Because we care about our people, and we believe that when one person succeeds, we all succeed. That dedicated, go-the-extra-mile mentality is rooted deep within our culture and it's how we've earned a place in our customer's hearts. Here, you're more than a salesperson. You're a customer advocate, ready to go-to-bat on their behalf, bringing passion, insight, know-how, and follow through to every interaction. You're a technology enthusiast, thrive in a fast-paced environment, and are ready to immerse yourself in connecting customers to their world, in the way that makes the most sense for them. It's an extremely big responsibility, but the reward is even bigger. Are you ready to join the revolution? Good, because WE. WON'T. STOP.

What you'll do in your role.

• Go All IN to support the team, keep the store looking its best, and make sure your knowledge is up to date on the latest and greatest products and services.

• Approach all customer interactions with a people-first demeanor, giving the customer's needs and concerns priority with patience, empathy, and integrity.

• Serving and selling to our customers while building loyalty.

• Personalize your interactions, ask questions, listen, and make things right to build world-class experiences your customers love.

• Determine when next level customer advocacy is a must and owning the experience by going above and beyond, crafting those tug-on-your-heart-strings interactions, that build customer dedication and customer happiness

• Meet customers where they're at in their purchasing journey, whether they're just exploring, ready to purchase, or picking up where they left off online, through Customer Care, or in-store.

• Help customers experience your store by getting side-by-side, exploring products through hands-on demonstrations, and discovering what solution works best for them.

• Guide your customers through their purchasing experience through significant interactions, thoughtful questions, insightful answers, and sharing your expertise.

• Be sure your customers have what they need to stay connected.

• Meet and/or exceed defined, monthly success measurements and complete assigned training on time.

The experience you'll bring.

The experience you'll bring.

• 6 months of customer service and/or sales experience, retail environment preferred

• Available to work a varied schedule including nights, weekends, and holidays

• Competitive drive and confidence to succeed in a fast-paced sales environment

• Effective at balancing customer experience and performance goals

What's in it for you:

• Competitive base pay, plus commissions

• Benefits for part-time and full-time employees

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant and a purchase plan for grabbing TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

Position details

Req ID: 193228BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

What you'll do in your role.

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.

• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.

• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.

• Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

• How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network

• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.

• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.

• Successfully identify and handoff small business leads.

• Support team initiatives and create an inclusive environment

The experience you'll bring.

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!

• Competitive drive and proven ability to succeed in a fast-paced sales environment.

• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.

• Effective at balancing customer needs and performance goals.

• 6 months of customer service and/or sales experience, Retail environment preferred.

Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your world-class work:

• Competitive base pay plus milestone bonuses

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career!

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

Position details

Req ID: 193200BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

Assoc Product Manager - The Product Manager is a visionary, strategist, analyst, customer advocate, valued leader of execution, and skilled relationship builder all rolled into a single package. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. The Product Manager is ultimately accountable, responsible, and has ownership of T-Mobile's internal and external products, platforms, services, experiences envisioned and created to achieve the specific business purpose or business results. At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity), technical feasibility, business objectives, securing funding, and leading a cross-functional team as well as key stakeholders to deliver against the opportunity. Product Manager is a -jack-of-all-trades- leveraging deep customer empathy, strategic thinking, commercial, analytical, and leadership skills to successfully deliver delightful and differentiated products that drive growth and positively impact customers lives.

What you'll do in your role.

No day is the same for the Product Manager. Day to day activities or responsibilities include: conducting market research; generating product requirements; determining specifications; defining long-term strategy of the product; creating the product road map; helping drive and support technical delivery end to end; defining the scope for releases/product increments; partnering with development, project/program management, marketing, and other key stakeholders to define release schedule; and support/drive go-to-market activities as needed.

The experience you'll bring.

Owns promotions products end to end for service and device promotions with a moderate level of complexity and scope. This includes creating, managing, maintaining and communicating product requirements and experiences through the promo lifecycle.

- Partners with business and internal/external stakeholders to understand current customer experiences, identifies areas of opportunity.

- Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact. May work with data scientists to answer complex questions or identify meaningful insights from data.

- Works with stakeholders and follows enterprise processes to ensure appropriate product delivery.

- Recommends product feature set and strategies to improve customer experience, and support growth.

• Dedicates time to build a productive relationship with customers with deeper empathy by understanding their needs and priorities.

• Evangelizes and advocates for the customer both internally and externally, and creates an environment and culture where the team is immersed in customer-first mindset.

• Supports sales, marketing, and other stakeholder teams with the necessary product knowledge, training and additional documentation.

• Communicates risks and dependencies to stakeholders and makes educated trade-off decisions based on those challenges.

• Ensures product quality and performance in production environment. Accountable for product team response in event of critical or high impacting defect, including communications to stakeholders at all levels.

• Identify execution, operational, organizational issues that impede product success. Drive improvement plan to change or resolve issues

• Collaborates and develops positive working relationships with many technical and non-technical teams, including sales, commercial accounting, marketing, legal, go-to-market, and finance. Works with outside partners and other third parties.- Develops positive working relationships with Customer groups or Customer Representatives.- Maintains professional knowledge by attending educational workshops; reviews professional publications; establishes personal networks; participates in professional societies.

• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines -fully vaccinated- as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant's first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.

Position details

Req ID: 193217BR

Department: Information Technology

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

What you'll do in your role.

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.

• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.

• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.

• Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

• How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network

• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.

• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.

• Successfully identify and handoff small business leads.

• Support team initiatives and create an inclusive environment

The experience you'll bring.

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!

• Competitive drive and proven ability to succeed in a fast-paced sales environment.

• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.

• Effective at balancing customer needs and performance goals.

• 6 months of customer service and/or sales experience, Retail environment preferred.

Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your world-class work:

• Competitive base pay plus milestone bonuses

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career!

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

Position details

Req ID: 193225BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Here at T-Mobile, we do things differently. We put people first, treat them right, and change the rules in their favor. When you go All IN as a Mobile Expert at T-Mobile, you're brought into the fold with a team of hardworking, dedicated people behind you every step of the way. Why? Because we care about our people, and we believe that when one person succeeds, we all succeed. That dedicated, go-the-extra-mile mentality is rooted deep within our culture and it's how we've earned a place in our customer's hearts. Here, you're more than a salesperson. You're a customer advocate, ready to go-to-bat on their behalf, bringing passion, insight, know-how, and follow through to every interaction. You're a technology enthusiast, thrive in a fast-paced environment, and are ready to immerse yourself in connecting customers to their world, in the way that makes the most sense for them. It's an extremely big responsibility, but the reward is even bigger. Are you ready to join the revolution? Good, because WE. WON'T. STOP.

What you'll do in your role.

• Go All IN to support the team, keep the store looking its best, and make sure your knowledge is up to date on the latest and greatest products and services.

• Approach all customer interactions with a people-first demeanor, giving the customer's needs and concerns priority with patience, empathy, and integrity.

• Serving and selling to our customers while building loyalty.

• Personalize your interactions, ask questions, listen, and make things right to build world-class experiences your customers love.

• Determine when next level customer advocacy is a must and owning the experience by going above and beyond, crafting those tug-on-your-heart-strings interactions, that build customer dedication and customer happiness

• Meet customers where they're at in their purchasing journey, whether they're just exploring, ready to purchase, or picking up where they left off online, through Customer Care, or in-store.

• Help customers experience your store by getting side-by-side, exploring products through hands-on demonstrations, and discovering what solution works best for them.

• Guide your customers through their purchasing experience through significant interactions, thoughtful questions, insightful answers, and sharing your expertise.

• Be sure your customers have what they need to stay connected.

• Meet and/or exceed defined, monthly success measurements and complete assigned training on time.

The experience you'll bring.

The experience you'll bring.

• 6 months of customer service and/or sales experience, retail environment preferred

• Available to work a varied schedule including nights, weekends, and holidays

• Competitive drive and confidence to succeed in a fast-paced sales environment

• Effective at balancing customer experience and performance goals

What's in it for you:

• Competitive base pay, plus commissions

• Benefits for part-time and full-time employees

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant and a purchase plan for grabbing TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

Position details

Req ID: 193229BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile