Company Detail

Job Description

Description

Job Title: Military and Family Life Counselor (Adult)

Summary

MFLC Counselors provide assessment, short-term, solution-focused counseling services and non-traditional walk around participant outreach to eligible individuals, marital or intimate partners, families, and groups. MFLC services shall be provided by licensed clinicians with specialized credentials, experience, and uniquely tailored skills to address the specific needs associated with adult military members, caregivers, and spouses. MFLC services shall enhance participants' ability to cope with the many challenges associated with the complex dynamics unique to the military service environment.

This position focuses on Adult and/or Embedded MFLCs: Adult MFLCs for an expected 12-month assignment term, with a possible 12-month extension.

Essential Duties and Responsibilities

• Works in partnership with installation and uniformed Points of Contact (POC) to ensure needs of service-members, families, and program requirements are met.

• MFLC Counselors provide assessment and short-term, solution-focused counseling services to eligible individuals, marital or intimate partners, families, and groups.

• Ability to perform accurate assessment of the client's presenting problem and to plan effective treatment for that problem. Knowledge of preventative models that strengthen service members' and their families' readiness and resilience by reducing the stresses/stressors of military life cycle.

• MFLCs have extensive knowledge of the military chain of command and feel comfortable interacting with all ranks within a military structure.

• Establish strong relationships with those having significant influence within the command structure.

• Ability to attend and brief at brigade and battalion staff meetings.

• Supporting installation events, fairs and ceremonies to establish trust and build relationships.

• Responds to critical incidents, surge, and on-demand events, and special requests directed by the POC and approved by the Office of Secretary of Defense (OSD) program manager.

• Manages duty to warn and restricted reporting situations according to Department of Defense (DoD) protocol.

• Conducts government approved presentations as requested.

• Enters counselor activity reporting daily through issued equipment while assuring accurate reporting and maintaining confidentiality of participants.

Required Education and Experience Qualifications

• Be U.S. citizens and speak fluent English.

• Possess a Master's degree from an accredited graduate program in a relevant field of study to work described in the contract to include, but not limited to, a mental health-related field such as social work, psychology, marriage/family therapy, or counseling.

• Be licensed (to practice independently) ) per the state and tier level requirements, compliant with industry-accepted standards for counseling performance.

• For assignments in the 50 states, counselors shall be licensed in the state and tier level in which the participant is receiving services.

• Be able to pass all background/suitability checks, which may include additional installation-specific requirements.

• This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required

Preferred Qualifications

• Prior military service/military family member and strong familiarity with military culture and command structure; experience developing productive relationships with high ranking military personnel preferred.

• Prior service as an MFLC counselor is strongly preferred.

Other Skills and Abilities

• Knowledge of the difficulties of adjusting to general life stresses as well as those resulting from the requirements of military life, and experience providing short-term counseling for those issues

• Knowledge of available military and community referral resources

• Knowledge of standard documentation requirements for clinical services

• Ability to work effectively with diverse racial, ethnic, and socioeconomic backgrounds

• Proficiency in oral and written communication skills

• Knowledge of Microsoft Office Suite software and skilled in the use of office software

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team.

• Customer Service - Manages difficult or emotional customer situations; Solicits customer feedback to improve service; Responsive to requests for service and assistance; Meets commitments.

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in the decision-making process; Makes timely decisions.

• Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and move up to 10 pounds.

Work Environment: The physical demands and work environment characteristics described here represent those encountered while performing the essential functions of this job. Zeiders may make reasonable accommodations to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Note: When working on military installations or related worksites, MFLC may be subject to site-specific requirements to work at designated locations. Specific assignments may require MFLC to have immunizations or vaccinations and current records of receiving them.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Pay Range: $54,000 - $85,000

PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

*This position requires the selected candidates to be within 100 miles of a Naval Installation in the region they are supporting. To meet that requirement for this opening, you must be within 100 miles of a Naval Installation in one of the following locations: *

• Jacksonville, FL

• Mayport, FL

• Charleston, SC

• Gulfport, MS

• Millington, TN

• New Orleans, LA

• Meridian, MS

• Pensacola, FL

• Corpus Christi, TX

• Fort Worth, TX

• Kingsville, TX

• Panama City, FL

• Kings Bay, GA

• Fort Gordon, GA

• Whiting Field, FL

• Naples, Italy

• Rota, Spain

• Bahrain

Job Title: SAIL Case Manager

Summary

The Navy's Sailor Assistance and Intercept for Life (SAIL) program was designed to allow for command support and involvement throughout a Sailor's recovery following a suicide-related incident to optimize successful reintegration and to ensure mission readiness. Through a series of voluntary caring client contacts with SAIL Case Managers, SAIL monitors a Sailor's healing progress by using evidence-based tools at various stages of his/her recovery. SAIL may also increase a Sailor's compliance with existing treatment through monitoring and command support while empowering the Sailor to strengthen their coping skills and build resilience. SAIL provides rapid-assistance clinical case management services addressing risk management, care coordination and reintegration assistance for Sailors identified during the period of highest risk after an event involving suicidal thoughts or behaviors.

SAIL Case Managers shall telework full-time, from contractor approved locations, but must be physically located within the local commuting area of a Navy installation for the purpose of completion of background investigations, CAC issuance and NMCI account maintenance. SAIL case managers may be asked to provide surge support to other regions, and in times of crisis may be required to travel to provide clinical support to clients on site.

Essential Duties and Responsibilities

• Receive Command and non-Command referrals and make an introductory contact to referred Sailors to provide information about the SAIL program.

• Provide an initial clinical assessment and ongoing risk assessments using the Columbia Suicide Severity Risk Scale (C-SSRS). Provide ongoing safety planning using the Veterans Affairs Safety

• Collaborate closely with Sailor's Command providing routine updates regarding sailor risk, safety, and progress in their recovery in accordance with the DoDI 6490.08.

• Provide clinical case management to Sailors enrolled in SAIL per published protocols and procedures. Ensure enrolled Sailors are connected to behavioral health providers and other supportive resources, as indicated, throughout SAIL engagement.

• Ensure Command referral information for Sailors who decline or who cannot be contacted is documented in the FFSMIS SAIL Record System. At the conclusion of SAIL services, alert command that SAIL services are ending and advise on procedures if the Sailor's risk of suicide related behavior returns.

• Report suspected child abuse and domestic abuse/violence to the local civilian authorities and the Family Advocacy Representative IAW Navy and state requirements. For clients wanting to make a restricted domestic abuse report, provide a warm handoff to the installation Family Advocacy Representative or FAP Victim Advocate. For clients wanting to make a restricted sexual assault report, provide a warm handoff to the installation Sexual Assault Response Coordinator or SAPR Victim Advocate.

• Ensure Sailors receive an initial evaluation by Military Treatment Facility/Emergency Department qualified staff after suicide related behavior or ideation in accordance with local emergency response procedures and in coordination with the Sailor's command.

• Collaborate with Sailors behavioral health treatment provider(s), and other service providers upon receipt of release of information from the Sailor.

• Participate in site/regional quarterly quality assurance procedures to ensure that all SAIL services provided are safe and of good quality.

• Document and maintain current records in the FFSMIS SAIL Record System for all SAIL contacts, assessments, and case management services provided IAW Navy requirements.

• Ability to intervene in crisis situations, using sound professional judgment, ethical practice and common sense. Maintain SAIL case documentation IAW all applicable policies, laws and instructions.

Required Education and/or Experience Qualifications

• Must be physically located within a 100 miles radius of a Navy installation in the assigned area of responsibility.

• Master's degree in Counseling accredited by the Council for Accreditation of Counseling and Related Educational Programs OR a Master's degree in Social Work accredited by the Council on Social Work Education OR a Master's degree in Marriage and Family Therapy accredited by the Commission on Accreditation of Marriage and Family Therapy Education OR a Doctoral degree in clinical or counseling psychology PLUS a one-year clinical internship accredited by the American Psychological Association.

• Current, valid and unrestricted clinical license or certification from a state or U.S. territory authorizing independent clinical practice in the fields of professional counseling, clinical social work, marriage and family therapy or clinical/counseling psychology- LCSW (Licensed Clinical Social Worker), LMFT (Licensed Marriage and Family Therapist), LCP (Licensed Clinical Psychologist/ Licensed PhD in Psychology), LPC (Licensed Professional Counselor), LCPC (Licensed Certified Professional Counselor), LMHC (Licensed Mental Health Counselor). Each SAIL Case Manager must maintain current clinical credentials and privileges throughout their assignment.

• A minimum of two years- of full-time, post-master's supervised clinical experience.

• SAIL Case Managers must meet or exceed the requirements for Tier II clinical practitioners.

• SAIL Case Managers must meet the standards of professional and ethical conduct prescribed by their particular discipline or licensing board and demonstrate current clinical competence through at least periodic, direct service clinical experience during the 2 years preceding hire.

• 2+ years providing case management to clinical clients.

• 1+ year experience providing clinical services on a telehealth platform.

• Experience with managing crises with suicidal clients and implementing safety plans.

• Strong assessment skills related to suicidality.

• Ability to work and thrive in a high stress environment.

• Strong organizational and time management skills.

• Ability to work effectively with diverse racial, ethnic, and socioeconomic backgrounds.

• Proficiency in oral and written communication skills

• Knowledge of Microsoft Office Suite software and skilled in the use of office software

• Must have a dedicated professional workspace that that provides a secure, private environment suitable for telehealth clinical services and is free of distractions or personal commitments during the work day.

• Must be able to flex hours in times of surge or crisis.

Preferred Qualifications

• Knowledge of the difficulties of adjusting to general life stresses as well as those resulting from the requirements of military life.

• Experience providing short-term counseling to those within the military community.

• Knowledge of standard documentation requirements for clinical case management services.

• Knowledge of available military and community referral resources.

• Ability to effectively communicate directly with Command Leadership (Commanding Officer, Executive Officer, Command Master Chief).

  Other Skills and Abilities

This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Physical Demands: Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have a dedicated professional workspace that that provides a secure, private environment suitable for telehealth clinical services and staff supervision and is free of distractions or personal commitments during the workday.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Pay Range: $70,000 - $105,300

PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

*This position requires the selected candidates to be within 100 miles of a Naval Installation in the region they are supporting. To meet that requirement for this opening, you must be within 100 miles of a Naval Installation in one of the following locations: *

• Navy Yard, DC

• Annapolis, MD

• Dahlgren, VA

• Fort Meade, MD

• Patuxent River, MD

• Bethesda, MD

• Norfolk, VA

• Little Creek, VA

• Yorktown, VA

• Dam Neck, VA

• Newport News, VA

• Portsmouth, VA

• Oceana, VA

• Portsmouth, NH

• Newport, RI

• New London, CT

• Saratoga Springs, NY

• Earle/Lakehurst, NJ

• Great Lakes, IL

Job Title: Remote Clinical Counselor

Summary

The Remote Clinical Counselor works as a full-time employee of Zeiders Enterprises and provides assessment and short-term, solution focused non-medial counseling services to eligible individuals, marital or intimate partners, families, and/or groups as part of the CNIC Fleet and Family Support Program (FFSP) Global Staffing Contract. This position is remote but must be located within 100 miles of a military installation within the area of responsibility.

Essential Duties and Responsibilities

• Scope of practice is limited to counseling services for Other Conditions That May Be a Focus of Clinical Attention and Adjustment Disorders.

• Ensure referral for appropriate behavioral health follow-up of any psychological disorders or symptoms requiring longer-term and/or medical/psychiatric intervention. Conduct intake, screening, assessment, and referral of clients as appropriate. Work with the client to establish an individual treatment plan. Provide individual and couples, and group counseling. Provide information about existing Navy programs such as NMC Counseling Services at the sites. Provide immediate intervention and risk assessment IAW best practices in the mental health community and educate and ensure adequate referral and follow-up of any case presenting suicidal or homicidal risk.

• Perform accurate assessment of the client's presenting problem and plan effective treatment for that problem.

• Provide an initial clinical assessment and ongoing risk assessments using the Columbia Suicide Severity Risk Scale (C-SSRS). Provide ongoing safety planning using the Veterans Affairs Safety Plan.

• Report suspected child abuse and domestic abuse/violence to the local civilian authorities and the Family Advocacy Representative IAW Navy and state requirements.

• Coordinate and manage specialized assessment and intervention services for children and families not associated with met criteria incidents of child abuse/neglect or domestic abuse.

• Provide a warm handoff to the Family Advocacy Representative or FAP Victim Advocate for clients wanting to make a restricted domestic abuse report.

• Provide a warm handoff to the Sexual Assault Response Coordinator or SAPR Victim Advocate for clients wanting to make a restricted sexual assault report.

• Intervene in crisis situations, using sound professional judgment, ethical practice, and common sense.

• Remote Clinical Counselors may be authorized to provide temporary surge support (telephonically and through Navy authorized virtual platforms) across additional Navy Regions when there is an increased number of cases within a region. All efforts should be made to provide appointments in the time zone of the Sailor's location.

• Participate in regional quarterly quality assurance procedures to ensure that all clinical services provided are safe and of good quality.

• Maintain counseling case documentation in the FFSMIS Clinical Counseling Record System for all non-medical counseling assessment and counseling services IAW all applicable policies, laws, and instructions.

• Ensure all non-medical counseling services are accounted for in the FFSMIS scheduling module.

Required Education and/or Experience Qualifications

• Must be physically located within 100 miles of a Navy installation in the assigned area of responsibility.

• Minimum educational qualifications include one of the following; a master's degree in counseling accredited by the Council for Accreditation of Counseling and Related Educational Programs; a master's degree in social work accredited by the Council on Social Work Education, a master's degree in marriage and family therapy accredited by the Commission on Accreditation of Marriage and Family Therapy Education, or a doctoral degree in clinical or counseling psychology and a one-year clinical internship accredited by the American Psychological Association.

• Current, valid and unrestricted clinical license or certification from a state or U.S. territory authorizing independent clinical practice in the fields of professional counseling, clinical social work, marriage and family therapy or clinical/counseling psychology- LCSW (Licensed Clinical Social Worker), LMFT (Licensed Marriage and Family Therapist), LCP (Licensed Clinical Psychologist/ Licensed PhD in Psychology), LPC (Licensed Professional Counselor), LCPC (Licensed Certified Professional Counselor), LMHC (Licensed Mental Health Counselor)

• Each Remote Clinical Counselor must maintain current clinical credentials and privileges throughout their FFSP assignment.

• A minimum of two years- of full-time, post-master's supervised clinical experience.

• Remote Clinical Counselors must meet or exceed the requirements for Tier II clinical practitioners.

• Remote Clinical Counselors must meet the standards of professional and ethical conduct prescribed by their particular discipline or licensing board and demonstrate current clinical competence through at least periodic, direct service clinical experience during the 2 years preceding hire.

Preferred Qualifications

• Knowledge of the difficulties of adjusting to general life stresses as well as those resulting from the requirements of military life, and experience providing short-term counseling for those issues

• Knowledge of standard documentation requirements for clinical services

• Knowledge of available military and community referral resources

• Ability to work effectively with diverse racial, ethnic, and socioeconomic backgrounds

• Proficiency in oral and written communication skills

• Knowledge of Microsoft Office Suite software and skilled in the use of office software Experience working in a virtual environment and competency in telehealth clinical service delivery

Other Skills and Abilities

Requirements: All positions that require access to U.S. Government facilities and systems require U.S. Citizenship, and reliable transportation to travel to assigned locations and nearby facilities.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Physical Requirements: Uses personal computer, telephones, copiers, printers and other office equipment. Sits, stands, bends, lifts, and moves intermittently during working hours. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must have a dedicated professional workspace that that provides a secure, private environment suitable for telehealth clinical services and staff supervision and is free of distractions or personal commitments during the workday.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Pay Rate: $68,000 - $103,000

PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Job Title: Work and Family Life Consultant

Summary

Work and Family Life Consultants provide one-on-one consultation, information and referral, classroom training, workshops and seminars in support of the education and training component of Fleet and Family Support Program (FFSP) programs and services.

Essential Duties and Responsibilities

• Provide a wide range of programs and services to the FFSP

• Conduct training classes for Sailors and family members

• Provide specific information on resources available

• Work individually with clients where appropriate

• Ensure all information and referral, one-on-one, and group education services provided are entered and counted in Fleet and Family Support Management Information Systems (FFSMIS)

• Ensure all programs and services scheduled and delivered are in the automated Centralized

• Scheduling and metrics system in use by the FFSP

• Provide support related to disaster preparedness and response

• Provide training delivery at-sea for Return and Reunion events.

• Other duties as assigned

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Required Education and/or Experience Qualifications

Education/Experience

• Bachelor's degree in social science or related behavioral science field OR a combination of social science education and experience equivalent to a bachelor's degree OR Four years' equivalent experience

• Experience making presentations and facilitating training for large and small groups

Required Qualifications

• Demonstrate general knowledge of FFSP programs and experience in one or more of following program area(s):

• Deployment

• Relocation

• Parent Education

• Life Skills

• Family Advocacy Program Education

• Transition Assistance and Family Employment

• Cross-training and support for additional program areas as assigned

• Knowledge of the formulation and execution of needs assessment tools

• Knowledge of the military and the challenges of the military life style

• Knowledge of social services and/or education delivery systems

• Skilled in providing individual education as well as group facilitation

• Knowledge of the tenets of adult education and the development of training curricula based on the adult learning model

• Ability to manage multiple priorities

• Ability to use verbal and written communication skills effectively

• Ability to conduct program evaluations and use those evaluations to improve program effectiveness

• Knowledge of Microsoft Office Suite software and demonstrated ability to use software to prepare management reports and provide information

• In the event at-sea or overseas training delivery is requested, it will be required of the employee.

Other Skills and Abilities

This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers, and other office equipment. Lifting of moderate supplies and other items may be necessary.

This position may require overseas travel and training delivery at sea.

Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Pay Range: $40,000 - $55,600

PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Job Title: Contract Work and Family Programs Supervisor

Summary

Contract Work and Family Life Programs Supervisors oversee the provision of information and referral, one-on-one consultation and education/training in the Work and Family Life Programs.

Essential Duties and Responsibilities

• Provide timely and effective program coordination and oversight of all Work and Family Life Programs functions

• Coordinate regularly with Government representatives and the Site Contract Staff Supervisor, where available, regarding staff schedules, performance, and quality of services provided by contract Work and Family Life Programs staff

• Participate in Government quality assurance activities

• Monitor contract Work and Family Life Programs staff training, compliance with contract performance standards and direct service productivity standards

• Ensure all information and referral, one-on-one, and group education services provided by

• Work and Family Life Programs staff are entered and counted in FFSMIS

• Ensure staff delivering Work and Family Life Programs account for all services scheduled and delivered in the automated Centralized Scheduling and Metrics system in use by the FFSP

• Provide Work and Family Life programs when completion of Work and Family Life supervisory and oversight responsibilities permit

• Provide support related to disaster preparedness and response

• Work individually with clients where appropriate

• Other duties as assigned

Supervisory Responsibilities

• Manages employees at their assigned FFSC. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Required Education and/or Experience Qualifications

Education/Experience

• Bachelor's degree in social science or related behavioral science field OR a combination of social science education and experience equivalent to a bachelor's degree OR Four years' equivalent experience

• Two years' experience managing, coordinating or supervising the delivery of non-clinical, educational social services programs and services

• Experience making presentations and facilitating training for large and small groups

Required Qualifications

• Knowledge of the formulation and execution of needs assessment tools

• Knowledge of the military and the challenges of the military lifestyle

• Skilled in providing individual education as well as group facilitation

• Knowledge of the tenets of adult education and the development of training curricula based on adult learning model

• Ability to manage multiple priorities

• Ability to use verbal and written communications effectively

• Ability to conduct program evaluations and use those evaluations to improve program effectiveness

• Ability to effectively manage other staff

Other Skills and Abilities

This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team.

• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

• Demonstrated ability to manage and supervise staff and special initiatives.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

This position may require overseas travel and training delivery at sea in support of the Return and Reunion Program.

Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Job Title: Education Services Facilitator

Summary

The Education Services Facilitators are non-clinical personnel who provide classroom training, workshops and seminars by delivering quality of life programming to service members and their families. They also provide information and referral and one-on-one assistance to clients across a broad spectrum of quality of life programs.

Essential Duties and Responsibilities

• Develop training based on needs identified through program evaluation, needs assessment feedback, and survey data

• Provide information and referral and one-on-one assistance to clients across a broad spectrum of quality of life programs.

• Market programs

• Provide public awareness campaigns and programs offered in support of National Child Abuse Prevention and National Domestic Violence Awareness Months and other awareness themed months

• If responsible for family violence prevention, ensure that family violence prevention and education programs are provided with sufficient frequency to ensure that all of the following groups are trained: COs, XOs, Family Advocacy Program (FAP) Command POCs, senior enlisted personnel, Case Review Committee (CRC), Service members, chaplains, child care and youth activities staff, installation law enforcement, and medical staff. Ensure that FAP awareness and prevention education briefs and workshops shall include, at a minimum, the dynamics of child and domestic abuse, reporting requirements, the FAP, victim sensitivity and support, and the importance of community coordination

• Conduct education and training programs

• Train and oversee other staff members in education and training program delivery

• Ensure all information and referral and awareness and prevention education services are entered and counted in Fleet and Family Support Management Information System (FFSMIS)

• Ensure all prevention education services are accounted for and entered in the automated Centralized Scheduling and Metrics system in use by the FFSP

• Other duties as assigned

Supervisory Responsibilities

• This position has no supervisory responsibilities.

Required Education and/or Experience Qualifications

Education/Experience

• Bachelor's degree in adult education, social science, or related behavioral science field OR a combination of college education and experience equivalent to a bachelor's degree OR four years' equivalent experience.

• Two years' experience in training development and review, public speaking, and group presentation and facilitation skills

Required Qualifications

• Demonstrate general knowledge of FFSP programs and experience in one or more of following program area(s):

• Deployment

• Relocation

• Parent Education

• Life Skills

• Family Advocacy Program Education

• Transition Assistance and Family Employment

• Cross-train in and support additional program areas as assigned

• Knowledge of the formulation and execution of needs assessment tools

• Knowledge of the military and the challenges of the military life style

• Skilled in providing group facilitation and knowledge of group dynamics

• Skilled in the use of program presentation technology and the ability to train others in presentation skill building

• Knowledge of the tenets of adult education and the development of training curricula based on the adult learning model

• Ability to manage multiple priorities

• Ability to use verbal and written communication skills effectively

• Ability to conduct program evaluations as well as interpret program evaluations, needs assessment feedback, and other data to implement results in educational program delivery and market planning to improve program effectiveness

• Knowledge of Microsoft Office Suite software and demonstrated ability to use software to prepare management reports and provide information

Other Skills and Abilities

This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team.

• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

This position may require overseas travel and training delivery at sea.

Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Pay Range: $46,000 - $61,800

PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Job Title: Education Services Facilitator

Summary

The Education Services Facilitators are non-clinical personnel who provide classroom training, workshops and seminars by delivering quality of life programming to service members and their families. They also provide information and referral and one-on-one assistance to clients across a broad spectrum of quality of life programs.

Essential Duties and Responsibilities

• Develop training based on needs identified through program evaluation, needs assessment feedback, and survey data

• Provide information and referral and one-on-one assistance to clients across a broad spectrum of quality of life programs.

• Market programs

• Provide public awareness campaigns and programs offered in support of National Child Abuse Prevention and National Domestic Violence Awareness Months and other awareness themed months

• If responsible for family violence prevention, ensure that family violence prevention and education programs are provided with sufficient frequency to ensure that all of the following groups are trained: COs, XOs, Family Advocacy Program (FAP) Command POCs, senior enlisted personnel, Case Review Committee (CRC), Service members, chaplains, child care and youth activities staff, installation law enforcement, and medical staff. Ensure that FAP awareness and prevention education briefs and workshops shall include, at a minimum, the dynamics of child and domestic abuse, reporting requirements, the FAP, victim sensitivity and support, and the importance of community coordination

• Conduct education and training programs

• Train and oversee other staff members in education and training program delivery

• Ensure all information and referral and awareness and prevention education services are entered and counted in Fleet and Family Support Management Information System (FFSMIS)

• Ensure all prevention education services are accounted for and entered in the automated Centralized Scheduling and Metrics system in use by the FFSP

• Other duties as assigned

Supervisory Responsibilities

• This position has no supervisory responsibilities.

Required Education and/or Experience Qualifications

Education/Experience

• Bachelor's degree in adult education, social science, or related behavioral science field OR a combination of college education and experience equivalent to a bachelor's degree OR four years' equivalent experience.

• Two years' experience in training development and review, public speaking, and group presentation and facilitation skills

Required Qualifications

• Demonstrate general knowledge of FFSP programs and experience in one or more of following program area(s):

• Deployment

• Relocation

• Parent Education

• Life Skills

• Family Advocacy Program Education

• Transition Assistance and Family Employment

• Cross-train in and support additional program areas as assigned

• Knowledge of the formulation and execution of needs assessment tools

• Knowledge of the military and the challenges of the military life style

• Skilled in providing group facilitation and knowledge of group dynamics

• Skilled in the use of program presentation technology and the ability to train others in presentation skill building

• Knowledge of the tenets of adult education and the development of training curricula based on the adult learning model

• Ability to manage multiple priorities

• Ability to use verbal and written communication skills effectively

• Ability to conduct program evaluations as well as interpret program evaluations, needs assessment feedback, and other data to implement results in educational program delivery and market planning to improve program effectiveness

• Knowledge of Microsoft Office Suite software and demonstrated ability to use software to prepare management reports and provide information

Other Skills and Abilities

This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team.

• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

This position may require overseas travel and training delivery at sea.

Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Pay Range: $46,000 - $61,800

PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Job Title: Education Services Facilitator

Summary

The Education Services Facilitators are non-clinical personnel who provide classroom training, workshops and seminars by delivering quality of life programming to service members and their families. They also provide information and referral and one-on-one assistance to clients across a broad spectrum of quality of life programs.

Essential Duties and Responsibilities

• Develop training based on needs identified through program evaluation, needs assessment feedback, and survey data

• Provide information and referral and one-on-one assistance to clients across a broad spectrum of quality of life programs.

• Market programs

• Provide public awareness campaigns and programs offered in support of National Child Abuse Prevention and National Domestic Violence Awareness Months and other awareness themed months

• If responsible for family violence prevention, ensure that family violence prevention and education programs are provided with sufficient frequency to ensure that all of the following groups are trained: COs, XOs, Family Advocacy Program (FAP) Command POCs, senior enlisted personnel, Case Review Committee (CRC), Service members, chaplains, child care and youth activities staff, installation law enforcement, and medical staff. Ensure that FAP awareness and prevention education briefs and workshops shall include, at a minimum, the dynamics of child and domestic abuse, reporting requirements, the FAP, victim sensitivity and support, and the importance of community coordination

• Conduct education and training programs

• Train and oversee other staff members in education and training program delivery

• Ensure all information and referral and awareness and prevention education services are entered and counted in Fleet and Family Support Management Information System (FFSMIS)

• Ensure all prevention education services are accounted for and entered in the automated Centralized Scheduling and Metrics system in use by the FFSP

• Other duties as assigned

Supervisory Responsibilities

• This position has no supervisory responsibilities.

Required Education and/or Experience Qualifications

Education/Experience

• Bachelor's degree in adult education, social science, or related behavioral science field OR a combination of college education and experience equivalent to a bachelor's degree OR four years' equivalent experience.

• Two years' experience in training development and review, public speaking, and group presentation and facilitation skills

Required Qualifications

• Demonstrate general knowledge of FFSP programs and experience in one or more of following program area(s):

• Deployment

• Relocation

• Parent Education

• Life Skills

• Family Advocacy Program Education

• Transition Assistance and Family Employment

• Cross-train in and support additional program areas as assigned

• Knowledge of the formulation and execution of needs assessment tools

• Knowledge of the military and the challenges of the military life style

• Skilled in providing group facilitation and knowledge of group dynamics

• Skilled in the use of program presentation technology and the ability to train others in presentation skill building

• Knowledge of the tenets of adult education and the development of training curricula based on the adult learning model

• Ability to manage multiple priorities

• Ability to use verbal and written communication skills effectively

• Ability to conduct program evaluations as well as interpret program evaluations, needs assessment feedback, and other data to implement results in educational program delivery and market planning to improve program effectiveness

• Knowledge of Microsoft Office Suite software and demonstrated ability to use software to prepare management reports and provide information

Other Skills and Abilities

This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team.

• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

This position may require overseas travel and training delivery at sea.

Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Pay Range: $46,000 - $61,800

PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Job Title: Work and Family Life Consultant

Summary

Work and Family Life Consultants provide one-on-one consultation, information and referral, classroom training, workshops and seminars in support of the education and training component of Fleet and Family Support Program (FFSP) programs and services.

Essential Duties and Responsibilities

• Provide a wide range of programs and services to the FFSP

• Conduct training classes for Sailors and family members

• Provide specific information on resources available

• Work individually with clients where appropriate

• Ensure all information and referral, one-on-one, and group education services provided are entered and counted in Fleet and Family Support Management Information Systems (FFSMIS)

• Ensure all programs and services scheduled and delivered are in the automated Centralized

• Scheduling and metrics system in use by the FFSP

• Provide support related to disaster preparedness and response

• Provide training delivery at-sea for Return and Reunion events.

• Other duties as assigned

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Required Education and/or Experience Qualifications

Education/Experience

• Bachelor's degree in social science or related behavioral science field OR a combination of social science education and experience equivalent to a bachelor's degree OR Four years' equivalent experience

• Experience making presentations and facilitating training for large and small groups

Required Qualifications

• Demonstrate general knowledge of FFSP programs and experience in one or more of following program area(s):

• Deployment

• Relocation

• Parent Education

• Life Skills

• Family Advocacy Program Education

• Transition Assistance and Family Employment

• Cross-training and support for additional program areas as assigned

• Knowledge of the formulation and execution of needs assessment tools

• Knowledge of the military and the challenges of the military life style

• Knowledge of social services and/or education delivery systems

• Skilled in providing individual education as well as group facilitation

• Knowledge of the tenets of adult education and the development of training curricula based on the adult learning model

• Ability to manage multiple priorities

• Ability to use verbal and written communication skills effectively

• Ability to conduct program evaluations and use those evaluations to improve program effectiveness

• Knowledge of Microsoft Office Suite software and demonstrated ability to use software to prepare management reports and provide information

• In the event at-sea or overseas training delivery is requested, it will be required of the employee.

Other Skills and Abilities

This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers, and other office equipment. Lifting of moderate supplies and other items may be necessary.

This position may require overseas travel and training delivery at sea.

Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Pay Range: $40,000 - $55,600

PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Job Title: Work and Family Life Consultant

Summary

Work and Family Life Consultants provide one-on-one consultation, information and referral, classroom training, workshops and seminars in support of the education and training component of Fleet and Family Support Program (FFSP) programs and services.

Essential Duties and Responsibilities

• Provide a wide range of programs and services to the FFSP

• Conduct training classes for Sailors and family members

• Provide specific information on resources available

• Work individually with clients where appropriate

• Ensure all information and referral, one-on-one, and group education services provided are entered and counted in Fleet and Family Support Management Information Systems (FFSMIS)

• Ensure all programs and services scheduled and delivered are in the automated Centralized

• Scheduling and metrics system in use by the FFSP

• Provide support related to disaster preparedness and response

• Provide training delivery at-sea for Return and Reunion events.

• Other duties as assigned

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Required Education and/or Experience Qualifications

Education/Experience

• Bachelor's degree in social science or related behavioral science field OR a combination of social science education and experience equivalent to a bachelor's degree OR Four years' equivalent experience

• Experience making presentations and facilitating training for large and small groups

Required Qualifications

• Demonstrate general knowledge of FFSP programs and experience in one or more of following program area(s):

• Deployment

• Relocation

• Parent Education

• Life Skills

• Family Advocacy Program Education

• Transition Assistance and Family Employment

• Cross-training and support for additional program areas as assigned

• Knowledge of the formulation and execution of needs assessment tools

• Knowledge of the military and the challenges of the military life style

• Knowledge of social services and/or education delivery systems

• Skilled in providing individual education as well as group facilitation

• Knowledge of the tenets of adult education and the development of training curricula based on the adult learning model

• Ability to manage multiple priorities

• Ability to use verbal and written communication skills effectively

• Ability to conduct program evaluations and use those evaluations to improve program effectiveness

• Knowledge of Microsoft Office Suite software and demonstrated ability to use software to prepare management reports and provide information

• In the event at-sea or overseas training delivery is requested, it will be required of the employee.

Other Skills and Abilities

This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers, and other office equipment. Lifting of moderate supplies and other items may be necessary.

This position may require overseas travel and training delivery at sea.

Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Pay Range: $40,000 - $55,600

PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Job Title: Operations Supervisor

Zeiders is an industry leader in military and family support. Our company's reputation is based on providing top quality service with exceptional, dedicated employees. This approach has earned client confidence and repeat business from satisfied customers. Headquartered in Woodbridge, VA, Zeiders' employees support clients worldwide in behavioral health, military family resiliency, work-life education programs, and related services. We seek individuals with strong passion for what we do and our commitment to quality service. This position is remote and eligible to telework from any location within the United States with occasional evening and weekend work required.

Summary- This is a contingent Opportunity and would begin work upon the contract award

The Operations Supervisor provides support for staff in multiple locations where Zeiders provides services under the Military OneSource contract. As a member of the contract management team, the Operations Supervisor is the primary corporate virtual supervisor for a network of virtual and in-person Financial Counselors and Tax Consultants serving under the Contract. The Operations Supervisor is responsible for monitoring staff performance, providing program guidance, ensuring quality of service delivery and compliance with contract requirements.

Essential Duties and Responsibilities:

• Management and Administrator Support: Provides information to Contract Management (Program Manager, Operations Manager, and Business Manager) regarding contract performance and compliance. Provides input to the required monthly and other periodic reports. Seeks consultation with Contract Management regarding policy exceptions and personnel issues.

• Staff Support: Hires, trains, and develops Financial Counselors and Tax Consultants. Ensures staff has the necessary resources to fulfill their job responsibilities. Provides regular, scheduled supervision telephonically or via video chat. Ensures staff complies with corporate policies including proper timekeeping, paid time off, and reporting requirements. Approves timesheets and keeps leave schedules. Maintains accountability of staff. Initiates employee appreciation as appropriate.

• Contract Monitoring: Ensures contract requirements, compliance, and quality are met and maintained. Advises Contract Management of any contractual issues which may result in customer action and of any anticipated or proposed adverse personnel actions. Works with Contract Management in developing and implementing solutions to contract-related challenges. Monitors program activities and changes through interaction with Contract Management to creatively problem-solve for ensuring compliance with contract requirements and performs periodic audits.

• Quality Control: Ensures the implementation and maintenance of a Quality Control plan that supports the contract objectives.

• Cross Training and Collateral Duties: Will be cross trained to back-up other Operations Supervisors and assigned collateral duties as needed by Contract Management.

• Property Management: If applicable, maintains perpetual inventory control record. Initiates process of required annual physical inventory. Assures adherence to Zeiders' Property Control Plan. Prepares required annual report.

• Perform other duties as assigned.

Supervisory Responsibilities

This position manages subordinate supervisors who supervise site based remote employees. The position is responsible for the overall direction, coordination, and evaluation of these activities at their assigned areas of responsibility. Supervisory responsibilities are executed in accordance with Zeiders' corporate policies and management philosophy. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Required Qualifications:

• A minimum of a master's degree OR a bachelor's degree coupled with 4 years' relevant experience.

• Minimum 2 years of financial counseling/coaching program administration/management experience.

• Minimum 3 years of experience with personnel management/staff supervision.

• Experience with and ability to proficiently use Microsoft Office software (Outlook, Word, Excel, PowerPoint).

• Excellent oral/written communication skills.

• Ability to effectively manage multiple priorities.

• Must be a US Citizen.

• Must pass a pre-employment background check and a NACI (Tier 1) security check,

Preferred Qualifications:

• A national certification as an Accredited Financial Counselor (AFCR), Chartered Financial Consultant (ChFCR), or Certified Financial Planner (CFPR).

• Experience working in or managing contact center operations.

• Experience managing and leading geographically dispersed teams.

• Experience as a military member or military spouse.

• Experience with government contracting processes and familiarity with Federal Acquisition Regulations (FAR).

• Experience with government program management, design, development, implementation, evaluation and reporting.

• Ability to implement sound financial / budget processes.

Other Skills and Abilities:

This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team

• Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Physical Demands:

Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer.

Pay Range: $67,000 - $94,100

PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Job Title: Operations Manager (Financial Counseling and Tax Consulting)

Zeiders is an industry leader in military and family support. Our company's reputation is based on providing top quality service with exceptional, dedicated employees. This approach has earned client confidence and repeat business from satisfied customers. Headquartered in Woodbridge, VA, Zeiders' employees support clients worldwide in behavioral health, military family resiliency, work-life education programs, and related services. We seek individuals with strong passion for what we do and our commitment to quality service. This position is remote and eligible to telework from any location within the United States with occasional evening and weekend work required.

Summary- This is a contingent Opportunity and would begin work upon the contract award

The Operations Manager for Financial Counseling and Tax Consulting (F&T) provides leadership and quality assurance oversight in support of the Military OneSource contract. As a member of the contract management team, the Operations Manager F&T is responsible for management of Financial Counseling and Tax Consulting services and directly leads the Operations Supervisor team. This position also assists the Program Manager in providing senior oversight for all contractual requirements in a fast-paced contact center environment.

Essential Duties and Responsibilities:

• Management Support: Ensures operational performance, budget, and other performance standards are met or exceeded for assigned operational areas. Provides information and recommendations to Program Manager regarding contract performance and compliance. Seeks consultation with Program Manager regarding policy exceptions and personnel issues. Assesses program risks and develops risk mitigation strategies.

• Staff Support: Leads and supervises contract Operations Supervisors. Ensures Operations Supervisors have the necessary resources to fulfill their job responsibilities. Provides regular, scheduled supervision and collaboration telephonically or via video chat. Ensures Operations Supervisors are compliant with all company and contract policies, procedures, and SOPs. Works with Operations Supervisors to ensure vacant F&T positions are filled in a timely manner. Consults with Program Manager and works with Operations Supervisors to identify and resolve problems that arise with staffing and program execution.

• Contract Monitoring: Assists in development of weekly/monthly/quarterly contractual reports in conjunction with other team members. In coordination with Program Manager, develops, reviews, and updates contract SOPs in support of the program for the effectiveness and efficiency of operations.

• Administrative Support: Manages and coordinates corporate operations support functions necessary for the timely delivery of services under the contract including Contract Administration, Finance, Human Resources, ISD and Training.

• Quality Control: Assists the Program Manager in providing senior oversight for adherence and compliance to all contractual requirements. Develops and implements contract quality control measures in coordination with Contract Management Team. Works with fellow Operations Manager to ensure operational performance, quality control, budget and other performance standards are met or exceeded and coordinates with Program Manager when issues arise.

• Perform other duties as assigned.

  Supervisory Responsibilities

This position manages subordinate supervisors who supervise site based remote employees. The position is responsible for the overall direction, coordination, and evaluation of these activities at their assigned areas of responsibility. Supervisory responsibilities are executed in accordance with Zeiders' corporate policies and management philosophy. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Required Qualifications:

• A master's degree in social work, education, psychology, human resources management, or related field.

• Minimum 7 years of experience in social service program administration/management.

• Minimum 7 years of personnel management/staff supervision experience.

• Minimum 3 years of experience with government contracting processes and familiarity with Federal Acquisition Regulations (FAR).

• Experience working in or managing contact center operations.

• Experience managing and leading geographically dispersed teams.

• Experience with and ability to proficiently use Microsoft Office software (Outlook, Word, Excel, PowerPoint).

• Excellent oral/written communication skills.

• Ability to effectively manage multiple priorities and lead change management activities.

• Must be a US Citizen.

• Must pass a pre-employment background check and a NACI (Tier 1) security check,

Preferred Qualifications:

• A national certification as an Accredited Financial Counselor (AFCR), Chartered Financial Consultant (ChFCR), or Certified Financial Planner (CFPR).

• Experience with Federal government-related contracting or business development.

• Knowledge and operational experience with military quality of life, family support programs, and/or behavioral health programs.

• Experience as a military member or military spouse.

• Experience with government program management, design, development, implementation, evaluation, and reporting.

• Experience with quality assurance programs for service delivery contracts.

• Ability to implement sound financial / budget processes.

Other Skills and Abilities:

This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team

• Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Physical Demands:

Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer.

Pay Range: $81,000 - $113,000

PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Job Title: Operations Manager (State Field Consulting)

Zeiders is an industry leader in military and family support. Our company's reputation is based on providing top quality service with exceptional, dedicated employees. This approach has earned client confidence and repeat business from satisfied customers. Headquartered in Woodbridge, VA, Zeiders' employees support clients worldwide in behavioral health, military family resiliency, work-life education programs, and related services. We seek individuals with strong passion for what we do and our commitment to quality service. This position is remote and eligible to telework from any location within the United States with occasional evening and weekend work required.

Summary- This is a contingent Opportunity and would begin work upon the contract award

The Operations Manager for State Field Consulting (SFC) provides leadership and quality assurance oversight in support of the Military OneSource contract. As a member of the contract management team, the Operations Manager SFC is responsible for management of State Field Consulting services and directly leads the State Field Consultants (SFCs), Local Outreach Assistants (LOAs), and Event Coordinators. This position also assists the Program Manager in providing senior oversight for all contractual requirements.

Essential Duties and Responsibilities:

• Management Support: Ensures operational performance, budget, and other performance standards are met or exceeded for assigned operational areas. Provides information and recommendations to Program Manager regarding contract performance and compliance. Seeks consultation with Program Manager regarding policy exceptions and personnel issues. Assesses program risks and develops risk mitigation strategies.

• Staff Support: Leads and supervises SFCs and LOAs (Team). Ensures Team has the necessary resources to fulfill their job responsibilities. Provides regular, scheduled supervision and collaboration telephonically or via video chat. Ensures Team is compliant with all company and contract policies, procedures, and SOPs. Hires, trains, and develops Team and ensures vacant positions are filled in a timely manner. Consults with Program Manager and works with Team to identify and resolve problems that arise with staffing and program execution.

• Contract Monitoring: Assists in development of weekly/monthly/quarterly contractual reports in conjunction with other team members. In coordination with Program Manager, develops, reviews, and updates contract SOPs in support of the program for the effectiveness and efficiency of operations.

• Administrative Support: Manages and coordinates corporate operations support functions necessary for the timely delivery of services under the contract including Contract Administration, Finance, Human Resources, ISD and Training.

• Quality Control: Assists the Program Manager in providing senior oversight for adherence and compliance to all contractual requirements. Develops and implements contract quality control measures in coordination with Contract Management Team. Works with fellow Operations Manager to ensure operational performance, quality control, budget and other performance standards are met or exceeded and coordinates with Program Manager when issues arise.

• Perform other duties as assigned.

Supervisory Responsibilities

This position manages subordinate supervisors who supervise site based remote employees. The position is responsible for the overall direction, coordination, and evaluation of these activities at their assigned areas of responsibility. Supervisory responsibilities are executed in accordance with Zeiders' corporate policies and management philosophy. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Required Qualifications:

• A master's degree in social work, education, psychology, human resources management, or related field.

• Minimum 7 years of experience in social service program administration/management.

• Minimum 7 years of personnel management/staff supervision experience.

• Minimum 3 years of experience with government contracting processes and familiarity with Federal Acquisition Regulations (FAR).

• Experience managing and leading geographically dispersed teams.

• Experience with and ability to proficiently use Microsoft Office software (Outlook, Word, Excel, PowerPoint).

• Excellent oral/written communication skills.

• Ability to effectively manage multiple priorities and lead change management activities.

• Must be a US Citizen.

• Must pass a pre-employment background check and a NACI (Tier 1) security check,

Preferred Qualifications:

• Experience with Federal government-related contracting or business development.

• Knowledge and operational experience with military quality of life, family support programs, and/or behavioral health programs.

• Experience as a military member or military spouse.

• Experience with government program management, design, development, implementation, evaluation, and reporting.

• Experience with quality assurance programs for service delivery contracts.

• Ability to implement sound financial / budget processes.

Other Skills and Abilities:

This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team

• Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Physical Demands:

Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer.

Pay Range: $75,000 - $105,900

PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Job Title: Sr. Business Development (Proposal) Manager

Summary

The Senior Business Development (BD) Manager works as a full-time employee of Zeiders Enterprises, Inc. (Zeiders) in the corporate home office located in Woodbridge, VA. This position is responsible for leading the business development department efforts after the capture phase and delivering the company's business development activities that contributes to positive revenue growth. Specifically, after capture activities have been established, this position will manage the departmental processes with direct focus on bid preparation and proposal activities.

The Senior BD Manager supervises the daily activities of the Business Development team. The Senior BD Manager working in conjunction with the Division Director and other Executive Team members supports the development of innovative strategies, business plans, and capture activities for re-compete and future work that is consistent with the overall company strategy. The Senior BD Manager leads the successful execution of the company's business development plans and bid submission activities. The Senior BD Manager works closely with the Sr. Advisor who leads capture activities and opportunity pipeline management.

Essential Duties and Responsibilities

• Lead the efforts of the post-capture company-wide Business Development practices and direct the daily activities of BD employees and independent consulting team members.

• Lead the end-to-end Proposal Phase Processes. Actively manages proposal planning and development. Lead all response (e.g., RFI, RFQ, RFP, etc.) and proposal development activities to include proposal solutions, draft storyboards, and initial outlines; win themes; pricing support, and content. Oversee strategy and organization of color team reviews. Responsible for quality control on writing standards, and proposal compliance.

• Lead the development and organization to maintain all business development intellectual capital, including business past performance qualifications, key proposal content, team member resumes, and business contacts.

• Lead new business pricing activities through the development of competitive pricing analysis, research regarding funding profiles, use of price schedules, and develop cost workups in prescribed formats in conjunction with the Capture team, Chief Financial Officer and pricing analyst.

• Oversees supporting vendor relationships associated with Business Development functions.

• Peer Leadership Collaboration with the Sr. Advisor (Capture Manager)

• Development of business strategies and plans to capture new business leads and related activities. Support the development of short- and long-range business forecasts and marketing plans. Performs analytical and research activities in support of business development, strategic planning, and proposal development functions.

• Support market research and develop client and competitive profiles; analyze the competitive and bidding landscape (win/loss/bids); and recommends bid-no bid opportunities. Analyzes and researches customer and competitor information and data.

• Identify and capture new market relationships with potential new clients and agencies. Identify and build new relationships with prospective business partners, such as: potential prime contractor relationships, potential subcontractor relationships including small, disadvantaged, and veteran-owned business; and counselor and training consultants and networks.

• Arrange initial contact with business targets and decision makers in pursuit of company objectives.

• Other duties as assigned.

  Supervisory Responsibilities

• Manages subordinate managers, support consultants, and BD staff of three to five direct reports. The position is responsible for the overall direction, coordination, and evaluation of department activities. Supervisory responsibilities are executed in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• This job requires project leadership of dedicated cross functional matrix staff and temporary employees assembled to support the specific bid activities.

• The successful individual will need to exercise influence without authority with and deliver results without having direct control over the resources they need to achieve. Responsibilities include planning, assigning, and directing work; providing feedback to the functional leader responsible for their performance in regard to positive and constructive criticism, addressing complaints and resolving problems.

Required Qualifications:

• Minimum of Bachelor's degree in Management, Marketing, Political Science, English or related field with a minimum of 10 years professional experience.

• 5+ years of Federal government-related business development experience required in the Federal Government Professional Services Marketplace (emphasis on Human Services, not Products)

• 7+ years of experience in proposal development and management in response to Federal Government RFPs, RFIs (Write and edit proposal content, including executive summaries, technical sections, past performances, and cost proposals)

• A deep understanding of the Shipley (or similar) methodology.

• Strong understanding of federal acquisition regulations, policies, and contract vehicles, with experience and demonstrated success in direct award process.

• 3+ years knowledge and operational experience leading business development teams/projects.

• Proven track record of success in winning federal contracts in mid-sized/large businesses.

• Ability to work well under pressure and make decisions quickly yet seek guidance when appropriate. Demonstrates critical thinking with strong executive level processing and interpersonal skills.

• Strong written and oral communication skills, including excellent presentation skills for C-level staff.

• Proven ability to conceptualize and write compelling, marketing-oriented proposal narrative as required.

• Demonstrated track record of experience leading growth in new markets - whether they be by geography or customer segments.

• Experience with industry-specific research tools to assist with information gathering, bid analysis, and decision making. Examples include the Federal Procurement Data System (FPDS), FedBizOps, GovWinIQ, Avascent Analytics, DACIS, IHS Janes, and Bloomberg Government, etc.

• Deep experience in Project Management across multi-disciplinary teams in an influencer role to coordinate with various teams, business groups, business units, subject matter experts and partners.

• Knowledge of federal and DoD customers and be able to convert this knowledge into new business strategies.

• Demonstrated ability to work collaboratively and efficiently under conditions of multiple deadlines and shifting priorities.

• Results driven individual with a growth mindset mentality and a willingness to learn and be challenged.

• Strong business writing and analytical skills; Proficient in Microsoft Suite: Outlook, Word, PowerPoint, Excel, SharePoint; and Online Help Tools.

• Ability to obtain a secret clearance.

Preferred Qualifications:

• Operational Experience with Military or Veterans programs; Military experience a plus.

• Knowledge and operational experience with military quality of life, family support programs, and/or behavioral health programs OR Human Services Programs at a State Level.

• Experience with Military or Veteran Human Capital Services to include Service member support, Resiliency, Healthcare Operations, or Quality of Life/Family services.

• Lead teams who are largely virtual or remote.

• Experience with enterprise CRM tools (e.g., Microsoft Dynamics) and dashboards (Microsoft PowerBI, Tableau).

• Have customer contacts and have the ability to influence decision-makers; be knowledgeable of and able to strategically position Zeiders internally and externally for new and continued growth.

• Proposal Management Certifications/Experience (e.g., Shipley, Association of Proposal Management Professionals (APMP) or similar credentials).

• Project Management Professional (PMP) Certification.

Other Skills and Abilities

• This position requires U. Citizenship, and you will need to complete and clear a full background check process based on your role.

Physical Demands: Works in office areas Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. Some travel may be required (

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Job Title: Education Services Facilitator

Summary

The Education Services Facilitators are non-clinical personnel who provide classroom training, workshops and seminars by delivering quality of life programming to service members and their families. They also provide information and referral and one-on-one assistance to clients across a broad spectrum of quality of life programs.

Essential Duties and Responsibilities

• Develop training based on needs identified through program evaluation, needs assessment feedback, and survey data

• Provide information and referral and one-on-one assistance to clients across a broad spectrum of quality of life programs.

• Market programs

• Provide public awareness campaigns and programs offered in support of National Child Abuse Prevention and National Domestic Violence Awareness Months and other awareness themed months

• If responsible for family violence prevention, ensure that family violence prevention and education programs are provided with sufficient frequency to ensure that all of the following groups are trained: COs, XOs, Family Advocacy Program (FAP) Command POCs, senior enlisted personnel, Case Review Committee (CRC), Service members, chaplains, child care and youth activities staff, installation law enforcement, and medical staff. Ensure that FAP awareness and prevention education briefs and workshops shall include, at a minimum, the dynamics of child and domestic abuse, reporting requirements, the FAP, victim sensitivity and support, and the importance of community coordination

• Conduct education and training programs

• Train and oversee other staff members in education and training program delivery

• Ensure all information and referral and awareness and prevention education services are entered and counted in Fleet and Family Support Management Information System (FFSMIS)

• Ensure all prevention education services are accounted for and entered in the automated Centralized Scheduling and Metrics system in use by the FFSP

• Other duties as assigned

Supervisory Responsibilities

• This position has no supervisory responsibilities.

Required Education and/or Experience Qualifications

Education/Experience

• Bachelor's degree in adult education, social science, or related behavioral science field OR a combination of college education and experience equivalent to a bachelor's degree OR four years' equivalent experience.

• Two years' experience in training development and review, public speaking, and group presentation and facilitation skills

Required Qualifications

• Demonstrate general knowledge of FFSP programs and experience in one or more of following program area(s):

• Deployment

• Relocation

• Parent Education

• Life Skills

• Family Advocacy Program Education

• Transition Assistance and Family Employment

• Cross-train in and support additional program areas as assigned

• Knowledge of the formulation and execution of needs assessment tools

• Knowledge of the military and the challenges of the military life style

• Skilled in providing group facilitation and knowledge of group dynamics

• Skilled in the use of program presentation technology and the ability to train others in presentation skill building

• Knowledge of the tenets of adult education and the development of training curricula based on the adult learning model

• Ability to manage multiple priorities

• Ability to use verbal and written communication skills effectively

• Ability to conduct program evaluations as well as interpret program evaluations, needs assessment feedback, and other data to implement results in educational program delivery and market planning to improve program effectiveness

• Knowledge of Microsoft Office Suite software and demonstrated ability to use software to prepare management reports and provide information

Other Skills and Abilities

This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team.

• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

This position may require overseas travel and training delivery at sea.

Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Pay Range: $46,000 - $61,800

PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Job Title: Customer Service/Administrative Support

Summary

Customer Service/Administrative Support personnel are normally the first point of contact for a client. They are responsible for providing basic information, scheduling appointments, and providing administrative support functions. This is a non-exempt and a union represented position.

Essential Duties and Responsibilities

• Receive, screen, and direct callers and walk-in customers to the appropriate FFSP staff

• Provide general, basic information and referral of customers to military and community resources, utilizing other FFSP staff for more in-depth, complicated requests for information.

• Enroll and schedule customers in briefs, workshops, classes, and individual appointments, when not provided through centralized scheduling.

• Provide administrative and clerical services

• Provide a variety of administrative and clerical support functions, e.g., finalizing official correspondence, preparing military messages, making travel arrangements, distributing mass mailings, managing files, receiving messages for staff

• Ensure that information and referral services provided are entered and counted in FFSMIS

• Provide a variety of Counseling and Advocacy Program administrative support functions, e.g., preparing and finalizing official correspondence, data entry, attending and taking minutes at meetings, scheduling appointments, screening and directing potentially distraught or difficult callers or walk-in clients, managing files, maintaining referral and community resource directories

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Required Education and/or Experience Qualifications

• High school diploma or GED

• Experience working with computers and office automation software

• Knowledge of basic customer service skills

• Ability to handle multiple tasks and determine priority of tasks

• Strong verbal and written skills

• Possess a general knowledge base of community and military resources

• Ability to follow directions carefully and understand complex protocols

• Ability to take and prepare meeting minutes, prepare correspondence, and accurately enter data into required data systems

• Knowledge of military lifestyle, ranks, and organizations

Preferred Qualifications

• Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Other Skills and Abilities

• This position requires access to U.S. Government facilities and systems.

• U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies :

• Ability to work both independently and as part of a team.

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computers, telephones, copiers, printers, and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment: The physical demands and work environment characteristics described here represent those employees encounter while performing the essential functions of this job. Reasonable accommodations may be enabled for individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Pay Range: $18.61 / hr

PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Job Title: Work and Family Life Consultant

Summary

Work and Family Life Consultants provide one-on-one consultation, information and referral, classroom training, workshops and seminars in support of the education and training component of Fleet and Family Support Program (FFSP) programs and services.

Essential Duties and Responsibilities

• Provide a wide range of programs and services to the FFSP

• Conduct training classes for Sailors and family members

• Provide specific information on resources available

• Work individually with clients where appropriate

• Ensure all information and referral, one-on-one, and group education services provided are entered and counted in Fleet and Family Support Management Information Systems (FFSMIS)

• Ensure all programs and services scheduled and delivered are in the automated Centralized

• Scheduling and metrics system in use by the FFSP

• Provide support related to disaster preparedness and response

• Provide training delivery at-sea for Return and Reunion events.

• Other duties as assigned

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Required Education and/or Experience Qualifications

Education/Experience

• Bachelor's degree in social science or related behavioral science field OR a combination of social science education and experience equivalent to a bachelor's degree OR Four years' equivalent experience

• Experience making presentations and facilitating training for large and small groups

Required Qualifications

• Demonstrate general knowledge of FFSP programs and experience in one or more of following program area(s):

• Deployment

• Relocation

• Parent Education

• Life Skills

• Family Advocacy Program Education

• Transition Assistance and Family Employment

• Cross-training and support for additional program areas as assigned

• Knowledge of the formulation and execution of needs assessment tools

• Knowledge of the military and the challenges of the military life style

• Knowledge of social services and/or education delivery systems

• Skilled in providing individual education as well as group facilitation

• Knowledge of the tenets of adult education and the development of training curricula based on the adult learning model

• Ability to manage multiple priorities

• Ability to use verbal and written communication skills effectively

• Ability to conduct program evaluations and use those evaluations to improve program effectiveness

• Knowledge of Microsoft Office Suite software and demonstrated ability to use software to prepare management reports and provide information

• In the event at-sea or overseas training delivery is requested, it will be required of the employee.

Other Skills and Abilities

This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers, and other office equipment. Lifting of moderate supplies and other items may be necessary.

This position may require overseas travel and training delivery at sea.

Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Pay Range: $40,000 - $55,600

PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

* Must be local to one of the following locations: *

• Aberdeen Proving Ground, MD

• Detrick, MD

• Drum, NY

• Hamilton, NY

• Meade, MD

• West Point, NY

Job Title: Family Advocacy Program (FAP) Support Service Assistant (FSSA)

Summary - This is a contingent Opportunity and would begin work upon the contract award.

Zeiders Enterprises, Inc. is seeking candidates for a FAP Support Service Assistant (FSSA) to support the US Army IMCOM Family Advocacy Support Services contract.

Essential Duties and Responsibilities

• Assist the FAPM with the coordination and implementation of FAP efforts to include FAP Trainings, PSB-CY, IDC-CCSM, Victim Advocacy, New Parent Support and Taskers

• Coordinate schedules, provide logistical support, perform administrative functions, and maintain calendars, training certificates, assist with completing minutes for Multi-Disciplinary Team (MDT) and IDC-CCSM- Family Advocacy System of Record (FASOR)

• Assist with FAPM with establishing SOPs, Memorandum of Understanding (MOUs) and Memorandum of Agreements (MOAs)

• Maintain FAP Annual/Monthly Trainings Roster and assist with maintaining certification files/check list and prepare for certification review

Required Education and/or Experience Qualifications

• Bachelor's degree in a social science area

• Minimum of 3 years of professional experience working with family violence/advocacy support services

• Minimum of 3 years of administrative assistance experience

• Proficiency in MS Office Suite and business automation equipment

• Interpersonal, oral communication and written communication skills

• Ability to travel 5% of the time

• US Citizen

• Must pass a pre-employment background check

Preferred Qualifications

• Understanding of military culture and lifestyle

• 2 years' experience supporting DoD/Army programs

Other Skills and Abilities

This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team

• Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses a personal computer, telephones, copiers, printers, and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Pay Rate: $60,000- $86,100

PLEASE NOTE: This is a Service Contract Act (SCA) covered position and the range represented on this posting is a national range. The pay rate and health and welfare allowance are specified in the applicable wage determination which includes prevailing wage based on position and location.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Job Title: Education Services Facilitator

Summary

The Education Services Facilitators are non-clinical personnel who provide classroom training, workshops and seminars by delivering quality of life programming to service members and their families. They also provide information and referral and one-on-one assistance to clients across a broad spectrum of quality-of-life programs.

Essential Duties and Responsibilities

• Develop training based on needs identified through program evaluation, needs assessment feedback, and survey data

• Provide information and referral and one-on-one assistance to clients across a broad spectrum of quality of life programs.

• Market programs

• Provide public awareness campaigns and programs offered in support of National Child Abuse Prevention and National Domestic Violence Awareness Months and other awareness themed months

• If responsible for family violence prevention, ensure that family violence prevention and education programs are provided with sufficient frequency to ensure that all of the following groups are trained: COs, XOs, Family Advocacy Program (FAP) Command POCs, senior enlisted personnel, Case Review Committee (CRC), Service members, chaplains, child care and youth activities staff, installation law enforcement, and medical staff. Ensure that FAP awareness and prevention education briefs and workshops shall include, at a minimum, the dynamics of child and domestic abuse, reporting requirements, the FAP, victim sensitivity and support, and the importance of community coordination

• Conduct education and training programs

• Train and oversee other staff members in education and training program delivery

• Ensure all information and referral and awareness and prevention education services are entered and counted in Fleet and Family Support Management Information System (FFSMIS)

• Ensure all prevention education services are accounted for and entered in the automated Centralized Scheduling and Metrics system in use by the FFSP

• Other duties as assigned

Supervisory Responsibilities

• This position has no supervisory responsibilities.

Required Education and/or Experience Qualifications

Education/Experience

• Bachelor's degree in adult education, social science, or related behavioral science field OR a combination of college education and experience equivalent to a bachelor's degree OR four years' equivalent experience.

• Two years' experience in training development and review, public speaking, and group presentation and facilitation skills

Required Qualifications

• Demonstrate general knowledge of FFSP programs and experience in one or more of following program area(s):

• Transition Assistance and Family Employment

• Cross-train in and support additional program areas as assigned

• Knowledge of the formulation and execution of needs assessment tools

• Knowledge of the military and the challenges of the military life style

• Skilled in providing group facilitation and knowledge of group dynamics

• Skilled in the use of program presentation technology and the ability to train others in presentation skill building

• Knowledge of the tenets of adult education and the development of training curricula based on the adult learning model

• Ability to manage multiple priorities

• Ability to use verbal and written communication skills effectively

• Ability to conduct program evaluations as well as interpret program evaluations, needs assessment feedback, and other data to implement results in educational program delivery and market planning to improve program effectiveness

• Knowledge of Microsoft Office Suite software and demonstrated ability to use software to prepare management reports and provide information

Other Skills and Abilities

This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team.

• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

This position may require overseas travel and training delivery at sea.

Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Pay Range: $46,000 - $61,800

PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Job Title: Contract Work and Family Programs Supervisor

Summary

• Contract Work and Family Life Programs Supervisors oversee the provision of information and referral, one-on-one consultation and education/training in the Work and Family Life Programs.

Essential Duties and Responsibilities

• Provide timely and effective program coordination and oversight of all Work and Family Life Programs functions

• Coordinate regularly with Government representatives and the Site Contract Staff Supervisor, where available, regarding staff schedules, performance, and quality of services provided by contract Work and Family Life Programs staff

• Participate in Government quality assurance activities

• Monitor contract Work and Family Life Programs staff training, compliance with contract performance standards and direct service productivity standards

• Ensure all information and referral, one-on-one, and group education services provided by

• Work and Family Life Programs staff are entered and counted in FFSMIS

• Ensure staff delivering Work and Family Life Programs account for all services scheduled and delivered in the automated Centralized Scheduling and Metrics system in use by the FFSP

• Provide Work and Family Life programs when completion of Work and Family Life supervisory and oversight responsibilities permit

• Provide support related to disaster preparedness and response

• Work individually with clients where appropriate

• Other duties as assigned

Supervisory Responsibilities

• Manages supervisees at their assigned FFSC. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Required Education and/or Experience Qualifications

Education/Experience

• Bachelor's degree in social science or related behavioral science field OR a combination of social science education and experience equivalent to a bachelor's degree OR Four years' equivalent experience

• Two years' experience managing, coordinating or supervising the delivery of non-clinical, educational social services programs and services

• Experience making presentations and facilitating training for large and small groups

Required Qualifications

• Knowledge of the formulation and execution of needs assessment tools

• Knowledge of the military and the challenges of the military lifestyle

• Skilled in providing individual education as well as group facilitation

• Knowledge of the tenets of adult education and the development of training curricula based on adult learning model

• Ability to manage multiple priorities

• Ability to use verbal and written communications effectively

• Ability to conduct program evaluations and use those evaluations to improve program effectiveness

• Ability to effectively manage other staff

Other Skills and Abilities

This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team.

• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

• Demonstrated ability to manage and supervise staff and special initiatives.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

This position may require overseas travel and training delivery at sea in support of the Return and Reunion Program.

Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Job Title: Accredited Financial Counselor

Summary

Accredited Financial Counselors provide one-on-one consultation, information and referral, classroom training, workshops, and seminars supporting the education and training.

Essential Duties and Responsibilities

• Maintain the highest ethical standards

• Coordinate, publicize, and provide a wide variety of Personal Financial Management classes/workshops, e.g., car buying, basic budgeting, managing credit, debt liquidation, consumer awareness, insurance, savings and investments, and retirement planning

• Respond to requests for age-appropriate classes or seminars for youths and teens as part of on-base education

• Provide initial and refresher Command Financial Specialist (CFS) training

• Assist Command Financial Specialists in developing General Military Training (GMT) on topics relating to Personal Financial Management

• Provide individualized financial counseling and assistance to Service members and families

• Assist Service members in establishing an extended absence financial plan

• Develop and make available informational financial materials to Service members and families

• Plan, organize and develop new curriculum to be delivered by staff providing basic Personal Financial Management Education and Training per client request, when not otherwise available in CNIC standardized PFM curricula

• Provide Service members and their families with consumer information and assistance in handling consumer complaints

• Ensure that all personal financial management group education, individual services delivered, and information and referral services are entered and counted in FFSMIS

• Ensure staff providing personal financial management group education and personal financial management counseling are accounting for all services scheduled and delivered in the automated Centralized Scheduling and Metrics system in use by the FFSP

• Maintain up-to-date knowledge in the fields of personal finance and financial counseling.

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Required Education and/or Experience Qualifications

• Bachelor's degree OR a combination of education and experience equivalent to a bachelor's degree equips the incumbent to serve as a personal financial management counselor

• Must possess and maintain national certification as an Accredited Financial Counselor

• Those who do not currently possess the Accredited Financial Counselor designation may be considered upon review of work experience, with the expectation to obtain the certification within a specified period

• This position requires access to U.S. Government facilities and systems, U.S. Citizenship, a valid driver's license, transportation, and auto insurance

• Knowledge of the formulation and execution of needs assessment tools

• Knowledge of the military and the challenges of the military lifestyle

• Skilled in providing one-on-one consultation and training

• Skilled in providing group facilitation and understanding of group dynamics

• Knowledge of the tenets of adult education and the development of training curricula based on the adult learning model

• Knowledge encompassing a wide range of financial areas, specifically those affecting the military and their families

• Ability to work productively with Command Financial Specialists

• Understanding of the personal financial management issues facing Service members and their families and the ability to support them with individual assistance or through training in seminars, workshops, or appropriate referral

• Ability to manage multiple priorities

• Ability to effectively use verbal and written communication skills effectively

• Ability to conduct program evaluations and use those evaluations to improve program effectiveness

• Knowledge of Microsoft Office Suite software and demonstrated ability to use software to prepare management reports and provide information

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team.

• Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information

• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness

• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity

• Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments

• Mathematical Skills - Ability to perform general mathematical calculations to create business cases, budgets, etc. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computers, telephones, copiers, printers, and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

Travel: This position may require overseas travel and training delivery at sea to support the Return and Reunion Program.

Work Environment: The physical demands and work environment characteristics described here represent those employees encounter while performing the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Pay Range: $54,000 - $70,600

PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Job Title: Accredited Financial Counselor

Summary

Accredited Financial Counselors provide one-on-one consultation, information and referral, classroom training, workshops, and seminars supporting the education and training.

Essential Duties and Responsibilities

• Maintain the highest ethical standards

• Coordinate, publicize, and provide a wide variety of Personal Financial Management classes/workshops, e.g., car buying, basic budgeting, managing credit, debt liquidation, consumer awareness, insurance, savings and investments, and retirement planning

• Respond to requests for age-appropriate classes or seminars for youths and teens as part of on-base education

• Provide initial and refresher Command Financial Specialist (CFS) training

• Assist Command Financial Specialists in developing General Military Training (GMT) on topics relating to Personal Financial Management

• Provide individualized financial counseling and assistance to Service members and families

• Assist Service members in establishing an extended absence financial plan

• Develop and make available informational financial materials to Service members and families

• Plan, organize and develop new curriculum to be delivered by staff providing basic Personal Financial Management Education and Training per client request, when not otherwise available in CNIC standardized PFM curricula

• Provide Service members and their families with consumer information and assistance in handling consumer complaints

• Ensure that all personal financial management group education, individual services delivered, and information and referral services are entered and counted in FFSMIS

• Ensure staff providing personal financial management group education and personal financial management counseling are accounting for all services scheduled and delivered in the automated Centralized Scheduling and Metrics system in use by the FFSP

• Maintain up-to-date knowledge in the fields of personal finance and financial counseling.

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Required Education and/or Experience Qualifications

• Bachelor's degree OR a combination of education and experience equivalent to a bachelor's degree equips the incumbent to serve as a personal financial management counselor

• Must possess and maintain national certification as an Accredited Financial Counselor

• Those who do not currently possess the Accredited Financial Counselor designation may be considered upon review of work experience, with the expectation to obtain the certification within a specified period

• This position requires access to U.S. Government facilities and systems, U.S. Citizenship, a valid driver's license, transportation, and auto insurance

• Knowledge of the formulation and execution of needs assessment tools

• Knowledge of the military and the challenges of the military lifestyle

• Skilled in providing one-on-one consultation and training

• Skilled in providing group facilitation and understanding of group dynamics

• Knowledge of the tenets of adult education and the development of training curricula based on the adult learning model

• Knowledge encompassing a wide range of financial areas, specifically those affecting the military and their families

• Ability to work productively with Command Financial Specialists

• Understanding of the personal financial management issues facing Service members and their families and the ability to support them with individual assistance or through training in seminars, workshops, or appropriate referral

• Ability to manage multiple priorities

• Ability to effectively use verbal and written communication skills effectively

• Ability to conduct program evaluations and use those evaluations to improve program effectiveness

• Knowledge of Microsoft Office Suite software and demonstrated ability to use software to prepare management reports and provide information

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team.

• Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information

• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness

• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity

• Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments

• Mathematical Skills - Ability to perform general mathematical calculations to create business cases, budgets, etc. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computers, telephones, copiers, printers, and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

Travel: This position may require overseas travel and training delivery at sea to support the Return and Reunion Program.

Work Environment: The physical demands and work environment characteristics described here represent those employees encounter while performing the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Pay Range: $54,000 - $70,600

PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Job Title: Work and Family Life Consultant (Relocation)

Summary

Work and Family Life Consultants provide one-on-one consultation, information and referral, classroom training, workshops and seminars in support of the education and training component of Fleet and Family Support Program (FFSP) programs and services.

Essential Duties and Responsibilities

• Provide a wide range of programs and services to the FFSP

• Conduct training classes for Sailors and family members

• Provide specific information on resources available

• Work individually with clients where appropriate

• Ensure all information and referral, one-on-one, and group education services provided are entered and counted in Fleet and Family Support Management Information Systems (FFSMIS)

• Ensure all programs and services scheduled and delivered are in the automated Centralized

• Scheduling and metrics system in use by the FFSP

• Provide support related to disaster preparedness and response

• Provide training delivery at-sea for Return and Reunion events.

• Other duties as assigned

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Required Education and/or Experience Qualifications

Education/Experience

• Bachelor's degree in social science or related behavioral science field OR a combination of social science education and experience equivalent to a bachelor's degree OR Four years' equivalent experience

• Experience making presentations and facilitating training for large and small groups

Required Qualifications

• Demonstrate general knowledge of FFSP programs and experience in one or more of following program area(s):

• Relocation

• Cross-training and support for additional program areas as assigned

• Knowledge of the formulation and execution of needs assessment tools

• Knowledge of the military and the challenges of the military life style

• Knowledge of social services and/or education delivery systems

• Skilled in providing individual education as well as group facilitation

• Knowledge of the tenets of adult education and the development of training curricula based on the adult learning model

• Ability to manage multiple priorities

• Ability to use verbal and written communication skills effectively

• Ability to conduct program evaluations and use those evaluations to improve program effectiveness

• Knowledge of Microsoft Office Suite software and demonstrated ability to use software to prepare management reports and provide information

• In the event at-sea or overseas training delivery is requested, it will be required of the employee.

Other Skills and Abilities

This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers, and other office equipment. Lifting of moderate supplies and other items may be necessary.

This position may require overseas travel and training delivery at sea.

Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Pay Range: $40,000 - $55,600

PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Job Title: Customer Service/Administrative Support

Summary

Customer Service/Administrative Support personnel are normally the first point of contact for a client. They are responsible for providing basic information, scheduling appointments, and providing administrative support functions.

Essential Duties and Responsibilities

• Receive, screen, and direct callers and walk-in customers to the appropriate FFSP staff

• Provide general, basic information and referral of customers to military and community resources, utilizing other FFSP staff for more in-depth, complicated requests for information.

• Enroll and schedule customers in briefs, workshops, classes, and individual appointments, when not provided through centralized scheduling.

• Provide administrative and clerical services

• Provide a variety of administrative and clerical support functions, e.g., finalizing official correspondence, preparing military messages, making travel arrangements, distributing mass mailings, managing files, receiving messages for staff

• Ensure that information and referral services provided are entered and counted in FFSMIS

Provide a variety of Counseling and Advocacy Program administrative support functions, e.g., preparing and finalizing official correspondence, data entry, attending and taking minutes at meetings, scheduling appointments, screening and directing potentially distraught or difficult callers or walk-in clients, managing files, maintaining referral and community resource directories

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Required Education and/or Experience Qualifications

• High school diploma or GED

• Experience working with computers and office automation software

• Knowledge of basic customer service skills

• Ability to handle multiple tasks and determine priority of tasks

• Strong verbal and written skills

• Possess a general knowledge base of community and military resources

• Ability to follow directions carefully and understand complex protocols

• Ability to take and prepare meeting minutes, prepare correspondence, and accurately enter data into required data systems

• Knowledge of military lifestyle, ranks, and organizations

Preferred Qualifications

• Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Other Skills and Abilities

• This position requires access to U.S. Government facilities and systems.

• U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies :

• Ability to work both independently and as part of a team.

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computers, telephones, copiers, printers, and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment: The physical demands and work environment characteristics described here represent those employees encounter while performing the essential functions of this job. Reasonable accommodations may be enabled for individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Pay Rate: $16.59

PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Job Title: Customer Service/Administrative Support

Summary

Customer Service/Administrative Support personnel are normally the first point of contact for a client. They are responsible for providing basic information, scheduling appointments, and providing administrative support functions.

Essential Duties and Responsibilities

• Receive, screen, and direct callers and walk-in customers to the appropriate FFSP staff

• Provide general, basic information and referral of customers to military and community resources, utilizing other FFSP staff for more in-depth, complicated requests for information.

• Enroll and schedule customers in briefs, workshops, classes, and individual appointments, when not provided through centralized scheduling.

• Provide administrative and clerical services

• Provide a variety of administrative and clerical support functions, e.g., finalizing official correspondence, preparing military messages, making travel arrangements, distributing mass mailings, managing files, receiving messages for staff

• Ensure that information and referral services provided are entered and counted in FFSMIS

Provide a variety of Counseling and Advocacy Program administrative support functions, e.g., preparing and finalizing official correspondence, data entry, attending and taking minutes at meetings, scheduling appointments, screening and directing potentially distraught or difficult callers or walk-in clients, managing files, maintaining referral and community resource directories

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Required Education and/or Experience Qualifications

• High school diploma or GED

• Experience working with computers and office automation software

• Knowledge of basic customer service skills

• Ability to handle multiple tasks and determine priority of tasks

• Strong verbal and written skills

• Possess a general knowledge base of community and military resources

• Ability to follow directions carefully and understand complex protocols

• Ability to take and prepare meeting minutes, prepare correspondence, and accurately enter data into required data systems

• Knowledge of military lifestyle, ranks, and organizations

Preferred Qualifications

• Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Other Skills and Abilities

• This position requires access to U.S. Government facilities and systems.

• U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies :

• Ability to work both independently and as part of a team.

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computers, telephones, copiers, printers, and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment: The physical demands and work environment characteristics described here represent those employees encounter while performing the essential functions of this job. Reasonable accommodations may be enabled for individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Pay Rate:$19.04

PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.