Company Detail

Job Description

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238

CarMax, the way your career should be!

About this job

CarMax is seeking a Senior Manager to lead the Accounts Payable team in complex operational support activities, researching & processing of payments, adherence to various federal, state & local laws as well as company policies & SOX Controls, and reconciliation of general ledger accounts. The CarMax Accounting team operates in a collaborative environment with uncompromising integrity and accountability, all while supporting company growth through collective expertise, cross-functional partnerships and a mindset focused on continuous improvement. To be successful in this role, ideal candidates will have a drive to help customers by being empowered to make a difference through strategic thinking, innovation, the development of their team, and strong analytical skills.

What you will do - Essential Responsibilities

As a Senior Manager, Accounts Payable, you will be responsible for:

• Oversee procure to pay activities while ensuring accounting accuracy, completeness, adherence to SOX Controls; manage resources appropriately to balance workload, and ensure key performance metrics are met

• Create clear role expectations and develop associates to reach their full potential - understand their goals and needs, partner in their development, provide advice, feedback, training, advocacy, and performance management in our associate-first culture

• Identify training, education, and upskilling needs within the team; deploy as needed to ensure operational targets are maintained as well as accounting policies and procedures are followed appropriately

• Collaborate with the team and business partners to identify, design, and implement process improvements for greater efficiency and effectiveness

• Oversee and support, in preparation of consolidated financial statements, various accounting activities, including month end close journal entries, account reconciliations, and balance sheet fluctuation explanations

• Analyze department metrics, including staff productivity and key performance metrics; recommend solutions to drive execution or improve performance

• Assist the Accounting Operations Senior Leaders staff communications, issue resolution, goal setting, and maintaining fiduciary duties and accounting standards

• Lead and participate as a subject matter expert in projects that span across departments and/or the company to meet business goals; challenge the status quo, and find innovative solutions to enhance the business

Qualifications and requirements:

• Good listener - weighs input from multiple perspectives when forming opinions and recommendations

• Guide the team to reach solution to complex problems

• Build and maintains relationships across the organization

• Able to easily motivate and inspire team members, peers, stakeholders, and senior leadership

• Flexible and open-minded; proactively seeks input from others

• Analytical; solves problems at root cause and prioritizes effectively

• Promotes a customer-focused team, balancing business needs with speed-to-delivery

• Willing to challenge upwards appropriately in the best interest of CarMax

• Passionate for innovation and process improvement

• Prioritize competing responsibilities appropriately

• Empower and challenge team members of all skill levels to reach their full potential

• Ability to explain complex concepts and communicate business insights to team members, peers, stakeholders, and senior leadership with similar and different business backgrounds

• Ability to travel as needed

• Must be able to sit onsite, as requested, at CarMax's Home Office in Richmond, Virginia

Internal candidates: Successful completion of Senior MAP or Senior MDP

Education and/or Experience:

• Bachelor's Degree in Accounting, Finance preferred, or equivalent experience required

• 6+ years of experience in Accounts Payable, Accounts Receivable, a multi-state payroll environment, and/or Internal Controls/Accounting Compliance, or equivalent experience required

• 3+ years of experience leading teams to achieve common goals, including managing the work of direct and/or indirect reports strongly preferred

• Strong accounting skills including general knowledge of generally accepted accounting principles (GAAP)

• Experience and skills in project management and managing multi-functional operational teams preferred

• Exposure to performance measurement, continuous improvement and/or operational excellence (Lean/ Six Sigma methodology) preferred

• Experience and knowledge of change management principles highly desirable

• Experience and knowledge in Cloud-based ERP solutions, Workday, robotics, OCR technologies, and various automations highly desirable

• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Teams, Outlook) required

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent, and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

7247 - Sanford - 901 Towne Center Blvd, Sanford, Florida, 32771

CarMax, the way your career should be!

General Summary:

Under limited supervision of the Business Office Manager, the Customer Specialist- Alternative Delivery provides exceptional customer service in a fast-paced, team-oriented environment through the completion of sales transactions, while working in multiple environments including both indoors, outdoors, and offsite (-home-) delivery of vehicles. The Customer Specialist- Alternative Delivery will also focus on the facilitation of paperwork and post-sale processing. The Customer Specialist-Alternative Delivery will also perform vehicle condition verifications and prepare the vehicles for delivery.

What you will do - Essential responsibilities

• Facilitate the completion of Home Delivery sales transactions

• Present and/or confirm MaxCare and finance decisions

• Follow and execute strategies to achieve store's sales budgets.

• Maintain a working knowledge of available financing options, titles and extended service policies.

• Interact with customers, other associates and team members to provide outstanding internal and external customer service.

• Provide customer service to customers by complying with CarMax procedures, including, but not limited to: processing Home Deliveries, listening to and answering customer questions and explaining paperwork process.

• Perform various Business Office tasks, including, but not limited to: Completing Express Pickups, delivering Sales paperwork, completing Appraisal Purchases, processing paperwork associated with the state DMV, processing titles and processing auction sales.

• Perform various administrative and clerical duties, including, but not limited to: Document copying, filing, payment management, reconciliation of missing dealer plates or information and data entry into Microsoft Excel and proprietary systems as required for logging vehicle registration tags.

• Drive vehicles to and from various locations as requested by supervisor.

• Adhere to all CarMax policies and procedures.

• Adhere to the Customer Specialist- Alternative Delivery training timeline.

• Process paperwork associated with retail vehicle sales.

• Manage multiple payment types including receiving and counting money, distributing funds, preparing deposits and handling of the safe with considerations to security and asset protection.

• Conduct vehicle condition verification and convey results to Buyer or Senior Buyer for analysis

• Present appraisal offers to customers

• Perform cosmetic inspections and ensure that all vehicles meet CarMax Final Quality Standards.

• Prepare vehicles for delivery to customers.

Qualifications and requirements

• Must possess a valid driver's license that meets the CarMax Driver Safety Points Evaluation System criteria, as explained in the CarMax Driver Safety Policy.

• Successful completion of all assessments.

• Demonstrate exceptional communication skills and attention to detail

• Demonstrate active listening skills.

• Meet or exceed CarMax guidelines for customer satisfaction.

• Perform multiple duties in a high energy, fast-paced working environment.

• Use miscellaneous computer programs, demonstrating intermediate PC skills.

• Read, interpret, and transcribe data in order to maintain accurate records.

• Lift objects that weigh as much as 25 lbs.

• Complete all formats of job related training.

• Flexible to work in an indoor/outdoor environment, ability to walk or stand for long periods of time and be able to work in any inclement weather for several hours.

• Flexibility to work at multiple locations and deliver vehicles offsite

• Flexible work hours with shifts that may include nights, weekends, and holidays.

• Adhere to all CarMax policies including, but not limited to, Attendance, Proper Recording of Time, Asset Protection, EH&S (Environmental, Health & Safety), and Standards of Professional Appearance.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

6035 - Ft Myers - 3000 Colonial Blvd, Ft. Myers, Florida, 33966

CarMax, the way your career should be!

Driven by the desire to provide an iconic customer experience

At CarMax, we ensure customers can buy the vehicles they want in a way that suits them. That demands a special kind of sales consultant: one who takes time to build relationships with customers in order to understand their true needs. Join us, and you will help each customer purchase the right car, not the most expensive one. We've become the nation's largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed too.

What you will do - Essential responsibilities

• Use your knowledge of CarMax inventory to assist customers in finding a vehicle that meets their needs

• Guide customers every step of the way, from sale or appraisal to test drives and arranging financing applications

• Complete all relevant records and documentation to ensure smooth transactions for our customers

CarMax pays new Sales Consultants a competitive wage while training and through the first 640 hours of selling, after which commissions become the primary base of pay.

Learn and succeed as part of a team

This is a high energy sales environment where you will work as a team to meet goals and we'll give you everything you need to be successful. Auto sales experience is not necessary - we provide paid training and a personal sales mentor who is dedicated to your ongoing development. Bring us your ability to connect with people and build relationships, and we'll help you succeed. The prospects are bright for sales professionals who aspire to become mentors, managers and business leaders, and who are ready to work and learn as part of a team.

Qualifications and requirements

• Sales and customer service experience, in an area such as retail, is preferred

• Good listening skills and a strong customer focus

• High level of self-motivation

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

6075 - Easton - Nazareth - 3835 Easton-Nazareth Hwy, Easton, Pennsylvania, 18045

CarMax, the way your career should be!

General Summary:

Under limited supervision by the Location General Manager (LGM), the position is responsible for leading and developing a team of 10-15 cross functional associates to deliver a world class selling experience to CarMax customers. This manager stays actively involved in the sales process and creates a culture of learning by driving training to support the CarMax sales process. The manager will oversee a broad spectrum of store operating processes and procedures in an effort to exceed sales goals and achieve effective execution of CarMax policies.

Principle Duties and Responsibilities:

• Strategizes to achieve store's budgets and performance metrics based on corporate business assumptions and LGM prescribed guidelines

• Proactively plans for the daily business based on volume and staffing. Executes plans to ensure associates have the tools and training required to deliver a simple and seamless process to the customer tailored to their needs

• Analyzes and presents store business results and reports them to the Location General Manager and supporting business managers as needed

• Actively monitors and adjusts staffing levels based on business needs and staffing model

• Opens and closes the store per schedule. Provides management coverage for the entire store

• Responsible for managing all aspects of key CarMax Business areas and operating procedures through execution of Area of Responsibility (AOR) duties, leading cross functional teams and problem solving opportunities

• Manages positive associate relations and associate development and role models successful behaviors to drive performance through timely and effective feedback including, but not limited to: Individual meetings, file reviews, performance management, and the Annual Performance Review (APR) process

• Resolves associate issues in a timely manner and takes appropriate partners

• Interviews, hires, trains and promotes associates to support store operations and company growth

• Leads training and development activities across business areas, including sales, service operations, merchandising and business operations, to positively impact the customer experience, maximize execution and minimize risk

• Partners with and develops associates to resolve customer issues

• Obtains and responds to customer feedback by directly interacting with customers, internal staff, written surveys as needed

• Partners with appropriate departments and regional team members as needed

• Ensures team adheres to asset protection and risk management processes and procedures. Researches and approves transactions that are identified as exceptions to normal business conditions

• Executes AOR responsibilities according to company guidelines and checklists

• Manages cash and other payment procedures and paperwork processes associated with the sale, wholesale, service and purchase of vehicles

• Identifies and raises awareness of opportunities to reduce waste; analyzes and identifies process improvements

• Adheres to all CarMax policies and procedures including, but not limited to risk management, loss prevention, standards of professional appearance and proper recording of time

• Performs duties and tasks while reporting to the Location General Manager Displays financial responsibility through P&L management

• Uses all CarMax software and media effectively

• Complies with all local, state and federal regulations

• Must possess a valid driver's license that meets the CarMax Driver Safety Points Evaluation System criteria, as explained in the CarMax Driver Safety Policy.

Work requires ability to:

• Partner with others when facing complex problems

• Prioritize competing responsibilities appropriately

• Multi-task, organize work and manage time well

• Model and encourage exceptional team behaviors

• Speak, listen and write effectively in dealing with associates and customers

• Ability to make independent judgments regarding critical business decisions

• Complete CarMax provided training as required

Working Conditions:

• Indoor and outdoor environment; may include working at times in noisy and/or inclement weather conditions.

• Requires walking or standing for an extended periods of time.

• Wears CarMax clothing (acquired through company) at all times working in the store.

• Adhere to all CarMax policies including, but not limited to, Attendance, Proper Recording of Time, Asset Protection, EH&S (Environmental, Health & Safety), and Standards of Professional Appearance.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

6013 - Mechanicsburg - 6555 Carlisle Pike, Mechanicsburg, Pennsylvania, 17050

CarMax, the way your career should be!

An opportunity in the auto industry you can count on

If you want to build a career in the auto industry, start with a company that's leading the way. As an Inventory Associate, you will learn our business from the ground up, with a focus on giving our customers an exceptional experience. We're proud to offer our customers vehicles they can rely on. It's made us the nation's largest retailer of used cars and a place where you can build a rewarding future.

What you will do - Essential responsibilities

• Log and track deliveries and vehicle inventory

• Move cars around the site so they are available for customers to view

• Ensure our locations are always welcoming to customers

• Build your skills in cleaning, vacuuming and reconditioning cars to the standards our customers deserve

• Learn about delivering great customer experiences from an expert team

Build your success on ours

Inventory Associates are always busy and never stop learning in the fast-paced environment of a CarMax store. Everyone's contribution counts to deliver a great experience for customers. CarMax brings out the best in you as you bring out the best in our cars through your teamwork and attention to detail. Our associates enjoy a generous range of company benefits including paid vacation, medical and retirement plans, and car purchase discounts.

Qualifications and requirements

• A high level of motivation

• Possession of a valid driver's license

• Good communication and teamwork skills

• Work outdoors in all types of weather

• Flexibility to work evenings and weekends

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

7118 - Laurel - 8800 Freestate Dr, Laurel, Maryland, 20723

CarMax, the way your career should be!

Ensure every vehicle is one our customers can rely on

Every vehicle that passes through a CarMax store is repaired and reconditioned to CarMax's high standards. Automotive Technicians use their skills to diagnose, fix and prepare vehicles for our customers. Specializing in an area such as engines, steering and suspension, heating and air conditioning or brakes, you will be part of a skilled team that brings out the best in every vehicle. And we'll help bring out the best in you too, with a clean, modern, climate-controlled environment. You will also enjoy a generous range of company benefits including paid vacation, medical and retirement plans, and vehicle purchase discounts.

Now offering a $7,500 Sign-On Bonus!

*Only candidates external to CarMax will qualify to receive the sign-on bonus.

What you will do - Essential responsibilities

• Diagnose and repair vehicles to ensure customers can drive away feeling safe and at ease

• Work as part of a team to solve technical problems quickly and effectively

• Build experience as an automotive mechanic across a wide range of domestic and foreign vehicles

• Follow and promote our high standards of safety, cleanliness and organization

Be part of a team that cares about customers and their cars

CarMax technicians work in a fast-paced environment where motivation is key. Working together with other technicians you will solve problems, meet deadlines, and deliver great results. CarMax wants you to produce your best work, so we support our associates by providing the equipment you need to get the job done and the feedback that helps you get better every day. We also promote your interest in learning and development by supporting you in acquiring new qualifications and accreditations.

Qualifications and requirements

• Experience in one or more of the following: engine repair, steering and suspension, brakes, heating and air conditioning

• Knowledge of health and safety compliance

• Manual dexterity and physical stamina, lift heavy objects, and walk and stand for extended periods of time

• Manage multiple tasks in a fast-paced environment

• Good communication skills and attention to detail

• Possession of a valid driver's license

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

7206 - Gaithersburg - 16411 Shady Grove Road, Gaithersburg, Maryland, 20877

CarMax, the way your career should be!

Provide an iconic customer experience

Ensuring today's customers can buy the vehicles they want in a way that suits them means offering support during every step of the journey. You will guide customers through the paperwork associated with vehicle sales and support the functions of all store departments. By handling administrative details for our store, you will ensure that our customers receive an iconic customer experience. We've become the nation's largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed, too.

What you will do - Essential responsibilities

• Complete administrative tasks to support all store departments

• Provide customer service by greeting customers and guiding them through paperwork

• Communicate effectively with customers and business partners

• Maintain coverage at information desk and answer multi-line phone system

Learn and succeed as part of a team

This is a high-energy office environment where you will work as a team to handle a wide range of customer interactions and make sure everything goes smoothly. Opening and closing the business office, completing financial transactions, and processing paperwork will require a high level of attention to detail. We work and learn as a team to prioritize the customer experience.

Qualifications and requirements

• Customer service experience

• Thrive in a fast-paced office environment

• Good listening skills and a strong customer focus

• Strong written and verbal communication skills

• Basic computer skills, including word processing and spreadsheets

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

7101 - Richmond - 11090 W Broad St, Glen Allen, Virginia, 23060

CarMax, the way your career should be!

Provide an iconic customer experience

At CarMax, we make selling a car an easy and convenient process for our customers. You will be an essential part of our Purchasing team, collecting the information needed for Buyers to generate accurate appraisal offers. By communicating clearly with business partners and customers, you will help to ensure that each customer leaves satisfied with their car selling experience. We've developed a reputation for being an honest and transparent place to sell a car, and those same traits will help you succeed, too.

What you will do - Essential responsibilities

• Conduct accurate vehicle condition assessments by collecting, recording, and communicating all required information about customer appraisals for a Buyer's analysis

• Perform accurate optioning of customer appraisals and vehicles in CarMax inventory

• Capture quality and timely photographs of inventory for CarMax.com

• Assist Purchasing Department with maintaining inventory and executing customer transfers

• Partner with Inventory and Sales Department to conduct lot merchandising as needed

• Assist with onsite auctions as necessary

Qualifications and requirements

• A valid driver's license is required

• Flexibility to work indoors or outdoors in varying weather conditions

• Thrive in a fast-paced environment

• High level of attention to detail

• No prior automotive experience required

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

7121 - White Marsh - 10201 Philadelphia Rd, White Marsh, Maryland, 21162

CarMax, the way your career should be!

About this job:

CarMax rolled out Home Delivery over the last two years, and this role will be responsible for executing and expanding capabilities to ensure today's customers can buy the vehicles they want in a way that suits their lifestyle. The Home Delivery Logistics Manager, will be the vital link between a customer's online buying experience and their home delivery, providing an iconic car-buying experience.

What you will do - Essential Responsibilities

Associate Development:

• Directly manage territory Home Delivery Drivers including the performance development, scheduling and training, etc.

• Work with internal Home Delivery and fleet drivers to share goals and strategy in local market

• Ensures positive associate engagement and associate development through timely and effective feedback, to include individual meetings, file reviews, performance management, and the Annual Performance Review (APR) process

Executing day to day operational logistics functions:

• Directly manage regional Home Delivery drivers including fleet safety within the region

• 98% execution of appointment times, Bill of Lading utilization as determined in each lane by the senior manager, dwell time management

• Develop delivery routes and maintain contact with drivers.

• Maintain a home delivery schedule throughout the day by answering incoming calls

• Problem solve and exercise judgment to make modifications to daily routes to accommodate the needs of customers

• Cultivate strong relationships with the Alternative Delivery Team, Regional Leadership, Local Logistics Managers, Store Leadership, drivers and customers

• Monitor route changes or road construction issues and work with drivers to establish new routes for timely deliveries

• Champion and implement both company and store initiatives for consistent execution, continuous improvement and ensures team is trained on CarMax standards

• Utilize reports, analyzes information, and monitors trends to identify opportunities in the territory

• Monitors standard reporting for their territory to determine priority level of moves.

• Communicate to key stakeholders all pertinent information captured after all store visits, conference calls, work groups and team meetings.

• Partners with Logistics, Auction Services and Business Operations to produce daily ship plan with staffing targets

• Partner with third-party vendors to provide fleet coverage as needed

• Partner with Senior store leadership to address operational constraints

• Responsible for maintenance and repairs for all fleet equipment to include scheduling and partnering with lease vendors

• Displays financial responsibility

Internal Fleet Management:

• Monitor ELD for violations or safety concerns and provide feedback to Home Delivery drivers.

• Coordinates with Background Screening and ensures all Home Delivery drivers' USDOT qualification documents and USDOT requirements are current and in compliance with USDOT regulations.

• Work with CarMax telematics solution to measure fleet performance

• Communicate KPIs to ensure service alignment & visibility to stores

• Partner with Alternative Delivery Team, Technology, and Home Office Logistics team to align performance and future needs.

Qualifications and Requirements

• Two + years managing a fleet, required

• Bachelors degree preferred

• Strong communication skills required (both oral and written) to act as principle point of contact for the department.

• Multi-task in a high energy, fast-paced work environment

• Speak, listen, and write effectively in dealings with customers and associates across departments.

• Make independent judgments regarding critical business decisions .

• Identify business opportunities and suggest improvements

• Strong ability to evaluate and negotiate all related department decisions while establishing lane rates, delivery time frames, and acceptable timelines for dispatching.

• Requires non-manual work that may require walking or standing for extended periods of time.

• Flexible work hours with shifts that will include nights, weekends, holidays.

• Must be comfortable working in a combination of both office and outdoor environment, including working at times in noisy and/or inclement weather conditions

• Requires ability to travel 50% or as required.

• Wears CarMax clothing (acquired through company) at all times working in the store.

• Adhere to all CarMax policies including, but not limited to, Attendance, Proper Recording of Time, Asset Protection, EH&S (Environmental, Health & Safety), and Standards of Professional Appearance.

• Internal Candidates: Completion of MDP Required

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

7108 - Ft. Lauderdale - 7420 W State Road 84, Davie, Florida, 33317

CarMax, the way your career should be!

Provide an iconic customer experience

Ensuring today's customers can buy the vehicles they want in a way that suits them means offering support during every step of the journey. You will guide customers through the paperwork associated with vehicle sales and support the functions of all store departments. By handling administrative details for our store, you will ensure that our customers receive an iconic customer experience. We've become the nation's largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed, too.

What you will do - Essential responsibilities

• Complete administrative tasks to support all store departments

• Provide customer service by greeting customers and guiding them through paperwork

• Communicate effectively with customers and business partners

• Maintain coverage at information desk and answer multi-line phone system

Learn and succeed as part of a team

This is a high-energy office environment where you will work as a team to handle a wide range of customer interactions and make sure everything goes smoothly. Opening and closing the business office, completing financial transactions, and processing paperwork will require a high level of attention to detail. We work and learn as a team to prioritize the customer experience.

Qualifications and requirements

• Customer service experience

• Thrive in a fast-paced office environment

• Good listening skills and a strong customer focus

• Strong written and verbal communication skills

• Basic computer skills, including word processing and spreadsheets

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

7242 - Midlothian - 901 Murray Olds Dr, Midlothian, Virginia, 23114

CarMax, the way your career should be!

General Summary:

Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechanical associate (Flow) on the phone before, during, and after the service/repair processes.

Principle Duties and Responsibilities:

Meet and greet all service customers in a friendly manner conveying exceptional customer service skills and empathy throughout the entire customer interaction.

Assist Service/Customer Operators with incoming service calls when needed.

Accurately interview and document customer concerns.

Establish specific call time with each customer to update them on the status of their vehicle and consistently meet those call time commitments, (This may require multiple calls to the same customer each day).

Create repair orders, and route work to technicians or mechanical associates.

Obtain accurate estimates and approvals for Extended Service Policy (ESP) claims.

Consult with customers regarding needed repairs.

Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing. .

Close and invoice repair orders.

Clearly explain and communicate all recommendations/repairs/service/maintenance performed to ensure customer understanding.

Collects service payments and manages cash including receiving and counting money.

Balance a busy workload and properly dispatch work to the appropriate technician/mechanical associate. Ensure all customer concerns are addressed and resolved in a timely manner.

Job Specifications:

Work requires ability to:

Demonstrate exceptional interpersonal, communication, and customer service skills.

Demonstrate exceptional telephone etiquette and active listening skills.

Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.

Meet or exceed CarMax guidelines for customer satisfaction.

Read, interpret and transcribe data in order to maintain accurate records.

Intermediate computer skills, including spreadsheet knowledge.

Successfully work with associates in other departments within the store.

Perform multiple duties in a high-energy, fast-paced working environment.

Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.

Stay current in CarMax provided training in all areas of the Service process.

Working Conditions:

Combination of both office and outdoor environment; may include working at times in noisy and/or inclement weather conditions.

Requires walking or standing for extended periods of time.

Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.

Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.

Adhere to all CarMax policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

7172 - Clearwater - 2550 Roosevelt Blvd, Clearwater, Florida, 33760

CarMax, the way your career should be!

Get to know our vehicles inside and out

At CarMax, we create exceptional experiences for our customers. That means preparing every one of our vehicles for sale with quality care. Working alongside a team of experienced technicians, you will ensure the paintwork is finished to CarMax's high standards. We'll help bring out the best in you with a clean, modern, climate-controlled environment where you can work comfortably all year. You will also enjoy a generous range of company benefits including paid vacation, medical and retirement plans, and car purchase discounts.

What you will do - Essential responsibilities

• Perform paint retouching, post-paint finishing, waxing and buffing to make cars look as good as new

• Carry out dent repair, masking, sanding and grinding to ensure sound bodywork

• Repair and replace small plastic and other parts to ensure everything about the vehicle is in good working order

• Follow and promote CarMax's high standards of safety, cleanliness and organization

Be part of a team that cares about customers and their cars

In this fast-paced environment you will turn over dozens of cars each week, ensuring each looks and feels as good as the last. That means using your skills to identify problems and find and carry out solutions to provide the highest quality car. You will be part of a team that respects and shares experience and knowledge, working together to deliver great results. Your work and attention to detail will ensure every car our customers buy is safe, reliable and enjoyable to drive. And, as someone who learns fast and communicates well, you will have plenty of opportunities for career development, including the chance to gain new skills and accreditations.

Qualifications and requirements

• Experience in one or more of the following: masking, sanding, grinding and applying paint

• Manual dexterity and physical stamina, lift heavy objects, and walk and stand for extended periods of time

• A strong customer focus and attention to detail

• Possession of a valid driver's license

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

6032 - Frederick - 5601 Urbana Pike, Frederick, Maryland, 21704

CarMax, the way your career should be!

Driven by the desire to provide an iconic customer experience

At CarMax, we ensure customers can buy the vehicles they want in a way that suits them. That demands a special kind of sales consultant: one who takes time to build relationships with customers in order to understand their true needs. Join us, and you will help each customer purchase the right car, not the most expensive one. We've become the nation's largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed too.

What you will do - Essential responsibilities

• Use your knowledge of CarMax inventory to assist customers in finding a vehicle that meets their needs

• Guide customers every step of the way, from sale or appraisal to test drives and arranging financing applications

• Complete all relevant records and documentation to ensure smooth transactions for our customers

CarMax pays new Sales Consultants a competitive wage while training and through the first 640 hours of selling, after which commissions become the primary base of pay.

Learn and succeed as part of a team

This is a high energy sales environment where you will work as a team to meet goals and we'll give you everything you need to be successful. Auto sales experience is not necessary - we provide paid training and a personal sales mentor who is dedicated to your ongoing development. Bring us your ability to connect with people and build relationships, and we'll help you succeed. The prospects are bright for sales professionals who aspire to become mentors, managers and business leaders, and who are ready to work and learn as part of a team.

Qualifications and requirements

• Sales and customer service experience, in an area such as retail, is preferred

• Good listening skills and a strong customer focus

• High level of self-motivation

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

7202 - Sample Road - 1700 W Sample Rd, Pompano Beach, Florida, 33064

CarMax, the way your career should be!

Provide an iconic customer experience

Ensuring today's customers can buy the vehicles they want in a way that suits them means offering support during every step of the journey. You will guide customers through the paperwork associated with vehicle sales and support the functions of all store departments. By handling administrative details for our store, you will ensure that our customers receive an iconic customer experience. We've become the nation's largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed, too.

What you will do - Essential responsibilities

• Complete administrative tasks to support all store departments

• Provide customer service by greeting customers and guiding them through paperwork

• Communicate effectively with customers and business partners

• Maintain coverage at information desk and answer multi-line phone system

Learn and succeed as part of a team

This is a high-energy office environment where you will work as a team to handle a wide range of customer interactions and make sure everything goes smoothly. Opening and closing the business office, completing financial transactions, and processing paperwork will require a high level of attention to detail. We work and learn as a team to prioritize the customer experience.

Qualifications and requirements

• Customer service experience

• Thrive in a fast-paced office environment

• Good listening skills and a strong customer focus

• Strong written and verbal communication skills

• Basic computer skills, including word processing and spreadsheets

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

7183 - Potomac Mills - 2350 Research Ct, Woodbridge, Virginia, 22192

CarMax, the way your career should be!

Provide an iconic customer experience

Ensuring today's customers can buy the vehicles they want in a way that suits them means offering support during every step of the journey. You will guide customers through the paperwork associated with vehicle sales and support the functions of all store departments. By handling administrative details for our store, you will ensure that our customers receive an iconic customer experience. We've become the nation's largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed, too.

What you will do - Essential responsibilities

• Complete administrative tasks to support all store departments

• Provide customer service by greeting customers and guiding them through paperwork

• Communicate effectively with customers and business partners

• Maintain coverage at information desk and answer multi-line phone system

Learn and succeed as part of a team

This is a high-energy office environment where you will work as a team to handle a wide range of customer interactions and make sure everything goes smoothly. Opening and closing the business office, completing financial transactions, and processing paperwork will require a high level of attention to detail. We work and learn as a team to prioritize the customer experience.

Qualifications and requirements

• Customer service experience

• Thrive in a fast-paced office environment

• Good listening skills and a strong customer focus

• Strong written and verbal communication skills

• Basic computer skills, including word processing and spreadsheets

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

6022 - Wilmington - 6030 Market Street, Wilmington, North Carolina, 28405

CarMax, the way your career should be!

General Summary:

Under general supervision, responsible for assisting technicians with determining the correct part number(s), locating parts, receiving parts into inventory, distributing parts to customers (both internal and external), proper documentation of all transactions, returning incorrect/defective parts to vendors, inventory control and maintenance, OSHA/EPA compliance, and exceptional customer service.

Principle Duties And Responsibilities:

• Provide customers (both internal and external) with the correct part(s) for their vehicle.

• Locate and receive shipment of parts.

• Receive parts into inventory.

• Maintain the parts inventory for neatness, accuracy (cycle counts), and correct stocking levels.

• Control service supplies to minimize waste.

• Allocate parts in the AutoMation system.

• Return incorrect and/or defective parts to parts vendor or manufacturer.

• Meet all requirements of OSHA/EPA guidelines.

• Provide exceptional customer service at all times.

• Complete duties as assigned by Leads and Managers.

Job Specifications:

Position requires the following pre-requisites and ability:

• Accountable to Associate 1 Competency Model

• Complete Supply Associate Workstation Certifications

• Read, interpret and transcribe data in order to maintain accurate records.

• Demonstrate intermediate computer skills , including spreadsheet knowledge.

• Work with and through other associates and vendors

• Perform multiple duties in a high-energy, fast-paced working environment.

• Lift objects that weigh as much as 50 lbs.

• Understand numeric filing system.

• Speak and listen effectively in dealing with customers/associates, both in person and over the phone.

• Complete CarMax provided training including, but not limited to new associate training - Operations, KRONOS training, and parts process specific training

Working Conditions:

• Primarily indoor work environment; may include working at times in noisy and/or inclement weather conditions.

• Requires walking or standing for extended periods of time.

• Wears CarMax clothing (acquired through company) at all times working in the store.

• Follows all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper w aste disposal in required areas

• Adhere to all CarMax policies including Attendance, Asset Protection, Integrity and Standards of Professional Appearance.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

7271 - King of Prussia - 185 South Gulph Road, King of Prussia, Pennsylvania, 19406

CarMax, the way your career should be!

General Summary :

The Vehicle Condition Assessor (VCA) position is responsible for delivering exceptional customer service by accurately collecting, recording, and communicating information about customer appraisals to Buyers, Sr. Buyers and Purchasing Managers for analysis. VCA's assist with customer transfers, complete lot merchandising activities, secure vehicles, and assist the Merchandising team with additional daily functions as needed. A VCA may also perform various wholesale auction responsibilities.

Principle Duties and Responsibilities:

- Conduct accurate vehicle condition assessments by collecting, recording, and communicating all required information (including cosmetic, specific mechanical conditions, options, etc.) about customer appraisals for a Buyer, Senior Buyer, or Purchasing Manager's analysis.

- Accurate optioning of vehicles during assessments and CarMax inventory.

- Perform quality and timely imaging of Retail and Wholesale vehicles for CarMax websites.

- Complete vehicle secures, including reading and verifying appraisal entry information for any discrepancies.

- Complete vehicle walkarounds including communicating information accurately and in a timely manner.

- Assist Merchandising Department with maintaining inventory and executing customer transfers.

- Complete final condition verifications on inventory acquired through online customer channels.

- Assist in the preparation and operation of the wholesale auction.

- Partner with Inventory and Sales Departments to conduct lot merchandising, as needed.

- Assist the Merchandising Department with various other projects and office duties, as needed.

- Assist with on-boarding of new associates.

- Complete assigned tasks independently and follow up after completion.

Job Specifications:

- Deliver exceptional customer service and work with other departments to create Iconic Customer experiences.

Ability to follow detailed, standardized processes to complete work.

- Read, interpret, and transcribe data to maintain accurate records.

- Multi-task in a high energy, fast-pace work environment.

- Speak and listen effectively when dealing with internal and external customers.

- Function effectively within other departments in a team-oriented environment.

- Successfully complete all required Workday training.

- Position requires a valid driver's license.

Working Conditions:

- Requires walking, bending, kneeling or standing for extended periods of time.

- Ability to work outdoors or in any inclement weather environment for several hours.

- Flexible work hours with shifts that may include nights, weekends, holidays.

- Requires CarMax work clothing to be worn when working in the store (acquired through CarMax World).

- Adhere to all CarMax policies including, but not limited to, Attendance, Proper Recording of Time, Asset Protection, EH&S (Environmental, Health & Safety), and Standards of Professional Appearance.

Disclaimer and Approvals:

This document is intended to describe the general nature and level of work being performed by people assigned to this job. This information is current at the time of publication. Responsibilities may include other duties as assigned and may be amended at the discretion of CarMax with or without notice. This document has been reviewed and approved by management and Human Resources and cannot be modified without written consent by a member of management authorized to modify any such responsibilities. CarMax is an Equal Opportunity Employer and complies with federal and state laws which forbid discrimination because of race, color, age, religion, sex, national origin, disability and other protected characteristics. Employment at CarMax is at-will, and therefore, can be terminated, with or without cause, at any time, at the option of the associate or CarMax. This at-will employment relationship will remain in effect throughout an associate's employment with CarMax unless it is modified by a specific, express written employment contract that is signed by an officer of CarMax and the associate. This at-will employment relationship may not be modified by any oral or implied agreement. Specifically, this job description is not a contract of employment and does not create any contractual rights of any kind between the Company and its Associates.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

7103 - Towncenter - 1215 Ernest W Barrett Pkwy NW, Kennesaw, Georgia, 30144

CarMax, the way your career should be!

When our vehicles shine, you will shine

CarMax customers expect to choose from a range of vehicles that look good and meet CarMax's high standards. Working alongside a team of experienced technicians, you will ensure the paintwork and interiors are finished to CarMax's high standards. From replacing parts and sanding, to cleaning and waxing, we bring out the best in every vehicle. And we'll help bring out the best in you too, with a clean, modern, climate-controlled environment where you can work comfortably all year. You will also enjoy a generous range of company benefits including paid vacation, medical and retirement plans, and car purchase discounts.

What you will do - Essential responsibilities

• Complete cosmetic inspections of vehicles, noting what's needed to transform them into cars we can be proud of and our customers will love

• Repair and replace small plastic and other parts to ensure everything about the vehicle is in good working order

• Perform paint retouching, post-paint finishing, waxing and buffing to make cars look as good as new

• Follow and promote CarMax's high standards of safety, cleanliness and organization

Be part of a team that cares about customers and their cars

Things move fast at CarMax, but our standards of quality remain high. Your job is to make sure that each car you work on meets these standards, with a look and feel as good as the last. Enthusiasm and attention to detail are vital in meeting that mark. Our teams rise to the challenge by respecting and sharing each other's experience and knowledge, working together as a team to deliver great results.

Qualifications and requirements

• Experience in one or more of the following is preferred: washing, waxing, cleaning and buffing, masking, sanding, grinding and applying paint; removing and replacing small parts, carrying out minor repairs

• Manual dexterity and physical stamina, lift heavy objects, and walk and stand for extended periods of time

• Customer focus and attention to detail

• Possession of valid driver's license

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144

CarMax, the way your career should be!

Manage, motivate, develop, and coach a team

At CarMax Auto Finance we put the needs of our customers first, by delivering an iconic finance experience. As a Learning Manager at CarMax Auto Finance, you will have the ability to make a large impact on a Fortune 500 Company by playing a key role in the training and development of our key resources, our associates. Our organization focuses on professional development, we have strong company culture, and CarMax has been a Fortune 100 Best Company to work for 17 years in a row. We work hard but are a close-knit team and enjoy a fun and casual work environment and strong team collaboration. In this role, you will independently lead a team to develop and execute innovative learning solutions that equip our associates to deliver a brand-defining experience.

What you will do - Essential Responsibilities

• Partner with stakeholders to conduct needs analysis and recommend learning strategies to address pressing business challenges; continuously gather insight to current and future needs

• Bring innovative approaches and leading-edge learning practices to inform thinking on learning and development for our associates

• Institute, monitor, and analyze success measurements for learning programs and initiatives

• Lead a cross-function team of learning professionals - manage, coach, train, develop, and motivate - to create standards for learning design, delivery, and measurement

• Build an effective team - effectively manage, develop, and engage existing team members and source, interview, select, and extend employment offers to ensure staffing to meet business needs

Equip and empower our associates and business partners

At CarMax Auto Finance, our associates are truly the foundation of company success. As a Manager on the Learning team, you will work with a team to develop and deliver learning to enhance associate performance, compliance, and engagement. You will serve as a correspondent between the business, your team, and the associate; collaborating closely to create effective learning methods that resonate. A candidate for this role will have a proven track record of strong written and verbal communication skills, necessary for building partnerships, influencing and communicating plans, changes and learning content. It takes a solid understanding of technical learning, adult learning principals, combined with an ability to motivate and manage associates to achieve both departmental and company goals. Our philosophy on learning and training is that it should be engaging and interactive, therefore this role will be expected to think creatively - exploring technology platforms, using sound judgement and decision making to deliver efficient, effective, and engaging learning with metrics to evaluate effectiveness.

Qualifications and Requirements

• Bachelor's degree and 3+ years of experience in instructional design & application, and team management.

• Proficiency with Microsoft Word, PowerPoint, and Excel

• Proven track record of independent decision making and use of sound judgement and decision making.

• The ability and experience to Interpret and analyze data, reports, processes, trends, and situations and recommend/implement solutions.

• Exceptional verbal and written communication skills

• Ability to build and maintain positive working relationships

• Ability to effectively prioritize and work productively with minimal supervision

• Experience with web-based development software (e.g., Captivate, Articulate), multimedia authoring tools (e.g., Adobe Creative Cloud) or other leading learning development technology is a plus

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent, and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144

CarMax, the way your career should be!

Deliver a world-class customer service experience

Each year, CarMax Auto Finance helps more than 200,000 customers with their vehicle financing. We strive for a simple and seamless experience by offering fast, on-site financing, competitive terms, and convenient payment methods. Our teams understand that the purchase of your vehicle is just the beginning and we're committed to being there for you throughout every step and milestone of your vehicle ownership.

What you will do - Essential Responsibilities

. Receive, review, and process requests from customers regarding their accounts

. Annotate customer accounts accurately and efficiently within company systems; use said systems to perform research

. Work to resolve customer questions/concerns via inbound and outbound phone calls, emails, and other forms of communication; apply a sense of urgency and diligence when following up with other departments, external vendors, and third parties on issues as needed

. Perform all of the above timely and accurately in compliance with federal, state, and company guidelines

Imagine the company as a well-oiled machine, then make it so

At CarMax, we aim to set the standard when it comes to the car buying and selling process. At CarMax Auto Finance, we are committed to providing the same level of service when it comes to the behind-the-scenes tasks with your auto loan. As a Representative II, you have a keen sense of balancing the needs of the customer, the business, and external parties. You thrive in a fast-paced environment where you are trusted to identify root causes and bring issues to closure. You embrace challenges, using a combination of instinct and logic to evaluate processes, initiate changes, and find win-win solutions for all.

Qualifications and requirements

. High school diploma or GED; 6 months related administrative experience (preferred)

. Ability to prioritize work and multi-task to meet multiple deadlines

. Demonstrated problem solving and decision-making ability

. Strong attention to detail

. Basic computer, math, and communication skills

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

7104 - Norcross - 1975 Beaver Ruin Rd, Norcross, Georgia, 30071

CarMax, the way your career should be!

Get to know our vehicles inside and out

At CarMax, we create exceptional experiences for our customers. That means preparing every one of our vehicles for sale with quality care. Working alongside a team of experienced technicians, you will ensure the paintwork is finished to CarMax's high standards. We'll help bring out the best in you with a clean, modern, climate-controlled environment where you can work comfortably all year. You will also enjoy a generous range of company benefits including paid vacation, medical and retirement plans, and car purchase discounts.

What you will do - Essential responsibilities

• Perform paint retouching, post-paint finishing, waxing and buffing to make cars look as good as new

• Carry out dent repair, masking, sanding and grinding to ensure sound bodywork

• Repair and replace small plastic and other parts to ensure everything about the vehicle is in good working order

• Follow and promote CarMax's high standards of safety, cleanliness and organization

Be part of a team that cares about customers and their cars

In this fast-paced environment you will turn over dozens of cars each week, ensuring each looks and feels as good as the last. That means using your skills to identify problems and find and carry out solutions to provide the highest quality car. You will be part of a team that respects and shares experience and knowledge, working together to deliver great results. Your work and attention to detail will ensure every car our customers buy is safe, reliable and enjoyable to drive. And, as someone who learns fast and communicates well, you will have plenty of opportunities for career development, including the chance to gain new skills and accreditations.

Qualifications and requirements

• Experience in one or more of the following: masking, sanding, grinding and applying paint

• Manual dexterity and physical stamina, lift heavy objects, and walk and stand for extended periods of time

• A strong customer focus and attention to detail

• Possession of a valid driver's license

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

7103 - Towncenter - 1215 Ernest W Barrett Pkwy NW, Kennesaw, Georgia, 30144

CarMax, the way your career should be!

Provide an iconic customer experience

Ensuring today's customers can buy the vehicles they want in a way that suits them means offering support during every step of the journey. You will guide customers through the paperwork associated with vehicle sales and support the functions of all store departments. By handling administrative details for our store, you will ensure that our customers receive an iconic customer experience. We've become the nation's largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed, too.

What you will do - Essential responsibilities

• Complete administrative tasks to support all store departments

• Provide customer service by greeting customers and guiding them through paperwork

• Communicate effectively with customers and business partners

• Maintain coverage at information desk and answer multi-line phone system

Learn and succeed as part of a team

This is a high-energy office environment where you will work as a team to handle a wide range of customer interactions and make sure everything goes smoothly. Opening and closing the business office, completing financial transactions, and processing paperwork will require a high level of attention to detail. We work and learn as a team to prioritize the customer experience.

Qualifications and requirements

• Customer service experience

• Thrive in a fast-paced office environment

• Good listening skills and a strong customer focus

• Strong written and verbal communication skills

• Basic computer skills, including word processing and spreadsheets

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

7104 - Norcross - 1975 Beaver Ruin Rd, Norcross, Georgia, 30071

CarMax, the way your career should be!

Ensure every vehicle is one our customers can rely on

Every vehicle that passes through a CarMax store is repaired and reconditioned to CarMax's high standards. Automotive Technicians use their skills to diagnose, fix and prepare vehicles for our customers. Specializing in an area such as engines, steering and suspension, heating and air conditioning or brakes, you will be part of a skilled team that brings out the best in every vehicle. And we'll help bring out the best in you too, with a clean, modern, climate-controlled environment. You will also enjoy a generous range of company benefits including paid vacation, medical and retirement plans, and vehicle purchase discounts.

Ensure every vehicle is one our customers can rely on

Every vehicle that passes through a CarMax store is repaired and reconditioned to CarMax's high standards. Automotive Technicians use their skills to diagnose, fix and prepare vehicles for our customers. Specializing in an area such as engines, steering and suspension, heating and air conditioning or brakes, you will be part of a skilled team that brings out the best in every vehicle. And we'll help bring out the best in you too, with a clean, modern, climate-controlled environment. You will also enjoy a generous range of company benefits including paid vacation, medical and retirement plans, and vehicle purchase discounts.

What you will do - Essential responsibilities

• Diagnose and repair vehicles to ensure customers can drive away feeling safe and at ease

• Work as part of a team to solve technical problems quickly and effectively

• Enhance your skills as an automotive mechanic across a wide range of domestic and foreign vehicles

• Follow and promote our high standards of safety, cleanliness and organization

We look after you the way you look after our cars

CarMax technicians work in a fast-paced environment where motivation is key. Working together with other technicians you will solve problems, meet deadlines, and deliver great results. CarMax wants you to produce your best work, so we support our associates by providing the equipment you need to get the job done and the feedback that helps you get better every day. At CarMax, a good technician is more than a technical expert, they're a great communicator too.

Qualifications and requirements

• Experience and ASE accreditation in one or more of the following: engine repair, steering and suspension, breaks, heating and air conditioning (including refrigerants and recycling)

• Knowledge of health and safety compliance

• Manual dexterity and physical stamina, lift heavy objects, and walk and stand for extended periods of time

• Manage multiple tasks in a fast-paced environment

• Good communication skills and attention to detail

• Possession of valid driver's license

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

7113 - Boynton Beach - 2000 High Ridge Rd, Boynton Beach, Florida, 33426

CarMax, the way your career should be!

Provide an iconic customer experience

At CarMax, we make selling a car an easy and convenient process for our customers. You will be an essential part of our Purchasing team, collecting the information needed for Buyers to generate accurate appraisal offers. By communicating clearly with business partners and customers, you will help to ensure that each customer leaves satisfied with their car selling experience. We've developed a reputation for being an honest and transparent place to sell a car, and those same traits will help you succeed, too.

What you will do - Essential responsibilities

• Conduct accurate vehicle condition assessments by collecting, recording, and communicating all required information about customer appraisals for a Buyer's analysis

• Perform accurate optioning of customer appraisals and vehicles in CarMax inventory

• Capture quality and timely photographs of inventory for CarMax.com

• Assist Purchasing Department with maintaining inventory and executing customer transfers

• Partner with Inventory and Sales Department to conduct lot merchandising as needed

• Assist with onsite auctions as necessary

Qualifications and requirements

• A valid driver's license is required

• Flexibility to work indoors or outdoors in varying weather conditions

• Thrive in a fast-paced environment

• High level of attention to detail

• No prior automotive experience required

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

7113 - Boynton Beach - 2000 High Ridge Rd, Boynton Beach, Florida, 33426

CarMax, the way your career should be!

Driven by the desire to provide an iconic customer experience

At CarMax, we ensure customers can buy the vehicles they want in a way that suits them. That demands a special kind of sales consultant: one who takes time to build relationships with customers in order to understand their true needs. Join us, and you will help each customer purchase the right car, not the most expensive one. We've become the nation's largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed too.

What you will do - Essential responsibilities

• Use your knowledge of CarMax inventory to assist customers in finding a vehicle that meets their needs

• Guide customers every step of the way, from sale or appraisal to test drives and arranging financing applications

• Complete all relevant records and documentation to ensure smooth transactions for our customers

CarMax pays new Sales Consultants a competitive wage while training and through the first 640 hours of selling, after which commissions become the primary base of pay.

Learn and succeed as part of a team

This is a high energy sales environment where you will work as a team to meet goals and we'll give you everything you need to be successful. Auto sales experience is not necessary - we provide paid training and a personal sales mentor who is dedicated to your ongoing development. Bring us your ability to connect with people and build relationships, and we'll help you succeed. The prospects are bright for sales professionals who aspire to become mentors, managers and business leaders, and who are ready to work and learn as part of a team.

Qualifications and requirements

• Sales and customer service experience, in an area such as retail, is preferred

• Good listening skills and a strong customer focus

• High level of self-motivation

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX