Company Detail

Job Description

This role is open to candidates in the following locations: Michigan: Detroit, Ann Arbor, Grand Rapids, Northwest Ohio, northern Indiana

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/.

What you'll do here:

Reporting to the District Manager, as a Customer Success Manager you will provide pre-sale support for digital product sales, with a central focus on driving large digital adoptions

• Working with your District Manager you will create district-wide strategies to increase digital sales and usage

• Develop and maintain relationships with IT decision makers and administrators at key digital accounts in assigned accounts

• Maintain up to date knowledge of all systems, policies and procedures on campuses that can and could affect successful implementation of digital products

• Partner with District Manager, Account Executives, and Learning Consultants in digital learning solution sales by participating as needed in large adoption sales discussions and demonstrating depth of Cengage digital solutions support

• Identify potential Digital Power Users and collaborate to involve them in the Cengage Learning Digital Power User Program

• Coordinate with Engagement Manager to develop digital product account development strategies at large accounts in the assigned district

• Proactively engage with existing customers to drive retention of large digital adoptions

Provide digital training and product implementation support at large digital adoptions

• Partner with customers' IT administrators and digital learning specialists to ensure smooth implementation of digital solutions

• Provide virtual and in-person product training for faculty and other key users (eg TAs) at large adoptions

• Coordinate and deliver First Class In-Service at start of each term for large digital adoptions

• Provide weekly post-sale training and implementation updates to appropriate District Manager, Account Executives, Learning Consultants and Digital Solutions Coordinators

• Collaborate with other CSMs to plan and conduct Digital Implementation workshops to connect successful users of our digital products and build a concrete peer-support network

• Coordinate with District Manager, Account Executives, Learning Consultants, Digital Solutions Coordinators, and others to ensure complete customer service for large digital adoptions

• Take intervention action as necessary to improve of customer service experience

Monitor usage of digital products and design & implement usage growth strategies at large digital adoptions

• Work with data & analytics provided by Sales Operations to monitor digital product usage at large adoptions

• Proactively identify at-risk adoptions due to digital usage issues

• Gather feedback from customers, Account Executives, Learning Consultants, Digital Solutions Coordinators, and other internal stakeholders to identify barriers to usage

• Develop strategies to increase usage and work with internal partners and customers to implement those strategies

Gather customer feedback and market intelligence and share with internal Product and Sales teams to help improve customer experience and outcomes from our digital solutions

• Provide Editorial, Sales, and Marketing with competitive information and customer feedback regarding our digital solutions to improve customer experience, efficacy, and engagement

• Ensure the transfer of product knowledge to the Inside sales teams by working with Account Executives and Learning Consultants and conducting selected joint customers calls

• Identify and report discipline- / school-specific trends affecting future product opportunities to Editorial, Marketing and Product Development

• Provide product market feedback to in house teams on a bi-weekly basis

• Work with in-house teams to identify targets for digital pilots

• Support digital product training for Inside sales team

Skills you will need here:

• BA/BS degree or equivalent work experience

• Flexibility and adaptability to change

• 3-5 years of successful direct sales, marketing or editorial experience

• Demonstrated understanding of and comfort with computer-based technology

• Effective oral and written communication skills

• Strong training / presentation skills

• Ability to communicate clearly in virtual and in-person settings

• Evidence of strong customer orientation and ability to form and build effective customer relationships

• Ability to travel overnight as required to close sales and attend internal meetings

Preferred

• Experience in Higher Education sales

• Experience in the use and implementation of digital learning products in higher education settings

• Familiarity with Learning Management Systems (LMS) and other instructional technology highly desired

• Experience delivering digital product training educational settings; higher education experience highly desired

• Ability to work effectively in a group and reach decisions by consensus

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a CO State, NY State, WA State, or Jersey City, NJ resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/.

What you'll do:

Plan for Success

• Plan, organize, and prioritize sales activities to achieve sales targets.

• Use database tools to develop and maintain opportunities pipeline for every account in assigned territory.

• Create and implement strategic plans for opportunities through resource management and internal collaboration.

• Develop product knowledge and digital skills for sales calls, presentations and delivery of digital courses.

• Provide support for instructor course set-up and student course access to drive digital activations, and usage.

• Build itineraries and daily plans that effectively address territory priorities and optimize customer engagement.

Deliver Results

• Achieve and/or exceed established sales targets by promoting Cengage solutions to all customers.

• Conduct sales calls with decision makers to identify needs, propose solutions and establish relationships.

• Represent all product offerings and platforms across disciplines for the territory.

• Collaborate internally with account partners to implement institutional sales strategies and ensure complete coverage of all Cengage solutions for an account.

• Use resources and internal sales support for digital customer course builds, training and implementation.

• Confirm and communicate details with customers on options to access Cengage content in use at each account.

• Develop relationships with channel partners to coordinate shared delivery of content and gain understanding of campus initiatives.

Manage Your Business

• Use data to identify priorities for allocation of time and resources.

• Continue ongoing updates and maintenance of customer database.

• Handle travel, business and sampling budgets effectively.

• Provide clear, timely communication and accurate reporting.

• Exhibit digital proficiency with internal systems and when sharing Cengage solutions.

Skills You Will Need Here:

Basic:

• BA /BS or equivalent work experience and a proven, successful track record in a prior sales position.

• Minimum of two years of successful sales or customer interaction experience.

• Values and appreciates diversity of thought; able to work with diverse audiences both internally and externally.

• Highly flexible and adaptable to change.

• High energy and good communication skills both written and verbal.

• Strong presentation skills.

• Competitive spirit and high business acumen.

• Demonstrated understanding of applied computer technology.

• Comfortable using technology in performing routine job tasks and for product demonstration purposes.

• Outstanding organizational and time management skills.

• Proficiency in PC and Microsoft Office applications.

• Ability to travel with some overnight in certain territories and for sales meetings; must be able to travel by both auto and air.

• Located within assigned sales territory or near a Cengage office for an Inside Sales role.

Preferred:

• Direct sales, marketing, or editorial experience

• Prior edtech sales experience

• Proficiency in social media web platforms

• Driven to succeed

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a CO State, NY State, WA State, or Jersey City, NJ resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

This role is open to candidates in the following locations: Michigan: Detroit, Ann Arbor, Grand Rapids, Northwest Ohio, northern Indiana

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/.

What you'll do here:

Reporting to the District Manager, as a Customer Success Manager you will provide pre-sale support for digital product sales, with a central focus on driving large digital adoptions

• Working with your District Manager you will create district-wide strategies to increase digital sales and usage

• Develop and maintain relationships with IT decision makers and administrators at key digital accounts in assigned accounts

• Maintain up to date knowledge of all systems, policies and procedures on campuses that can and could affect successful implementation of digital products

• Partner with District Manager, Account Executives, and Learning Consultants in digital learning solution sales by participating as needed in large adoption sales discussions and demonstrating depth of Cengage digital solutions support

• Identify potential Digital Power Users and collaborate to involve them in the Cengage Learning Digital Power User Program

• Coordinate with Engagement Manager to develop digital product account development strategies at large accounts in the assigned district

• Proactively engage with existing customers to drive retention of large digital adoptions

Provide digital training and product implementation support at large digital adoptions

• Partner with customers' IT administrators and digital learning specialists to ensure smooth implementation of digital solutions

• Provide virtual and in-person product training for faculty and other key users (eg TAs) at large adoptions

• Coordinate and deliver First Class In-Service at start of each term for large digital adoptions

• Provide weekly post-sale training and implementation updates to appropriate District Manager, Account Executives, Learning Consultants and Digital Solutions Coordinators

• Collaborate with other CSMs to plan and conduct Digital Implementation workshops to connect successful users of our digital products and build a concrete peer-support network

• Coordinate with District Manager, Account Executives, Learning Consultants, Digital Solutions Coordinators, and others to ensure complete customer service for large digital adoptions

• Take intervention action as necessary to improve of customer service experience

Monitor usage of digital products and design & implement usage growth strategies at large digital adoptions

• Work with data & analytics provided by Sales Operations to monitor digital product usage at large adoptions

• Proactively identify at-risk adoptions due to digital usage issues

• Gather feedback from customers, Account Executives, Learning Consultants, Digital Solutions Coordinators, and other internal stakeholders to identify barriers to usage

• Develop strategies to increase usage and work with internal partners and customers to implement those strategies

Gather customer feedback and market intelligence and share with internal Product and Sales teams to help improve customer experience and outcomes from our digital solutions

• Provide Editorial, Sales, and Marketing with competitive information and customer feedback regarding our digital solutions to improve customer experience, efficacy, and engagement

• Ensure the transfer of product knowledge to the Inside sales teams by working with Account Executives and Learning Consultants and conducting selected joint customers calls

• Identify and report discipline- / school-specific trends affecting future product opportunities to Editorial, Marketing and Product Development

• Provide product market feedback to in house teams on a bi-weekly basis

• Work with in-house teams to identify targets for digital pilots

• Support digital product training for Inside sales team

Skills you will need here:

• BA/BS degree or equivalent work experience

• Flexibility and adaptability to change

• 3-5 years of successful direct sales, marketing or editorial experience

• Demonstrated understanding of and comfort with computer-based technology

• Effective oral and written communication skills

• Strong training / presentation skills

• Ability to communicate clearly in virtual and in-person settings

• Evidence of strong customer orientation and ability to form and build effective customer relationships

• Ability to travel overnight as required to close sales and attend internal meetings

Preferred

• Experience in Higher Education sales

• Experience in the use and implementation of digital learning products in higher education settings

• Familiarity with Learning Management Systems (LMS) and other instructional technology highly desired

• Experience delivering digital product training educational settings; higher education experience highly desired

• Ability to work effectively in a group and reach decisions by consensus

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a CO State, NY State, WA State, or Jersey City, NJ resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/.

What you'll do:

Plan for Success

• Plan, organize, and prioritize sales activities to achieve sales targets.

• Use database tools to develop and maintain opportunities pipeline for every account in assigned territory.

• Create and implement strategic plans for opportunities through resource management and internal collaboration.

• Develop product knowledge and digital skills for sales calls, presentations and delivery of digital courses.

• Provide support for instructor course set-up and student course access to drive digital activations, and usage.

• Build itineraries and daily plans that effectively address territory priorities and optimize customer engagement.

Deliver Results

• Achieve and/or exceed established sales targets by promoting Cengage solutions to all customers.

• Conduct sales calls with decision makers to identify needs, propose solutions and establish relationships.

• Represent all product offerings and platforms across disciplines for the territory.

• Collaborate internally with account partners to implement institutional sales strategies and ensure complete coverage of all Cengage solutions for an account.

• Use resources and internal sales support for digital customer course builds, training and implementation.

• Confirm and communicate details with customers on options to access Cengage content in use at each account.

• Develop relationships with channel partners to coordinate shared delivery of content and gain understanding of campus initiatives.

Manage Your Business

• Use data to identify priorities for allocation of time and resources.

• Continue ongoing updates and maintenance of customer database.

• Handle travel, business and sampling budgets effectively.

• Provide clear, timely communication and accurate reporting.

• Exhibit digital proficiency with internal systems and when sharing Cengage solutions.

Skills You Will Need Here:

Basic:

• BA /BS or equivalent work experience and a proven, successful track record in a prior sales position.

• Minimum of two years of successful sales or customer interaction experience.

• Values and appreciates diversity of thought; able to work with diverse audiences both internally and externally.

• Highly flexible and adaptable to change.

• High energy and good communication skills both written and verbal.

• Strong presentation skills.

• Competitive spirit and high business acumen.

• Demonstrated understanding of applied computer technology.

• Comfortable using technology in performing routine job tasks and for product demonstration purposes.

• Outstanding organizational and time management skills.

• Proficiency in PC and Microsoft Office applications.

• Ability to travel with some overnight in certain territories and for sales meetings; must be able to travel by both auto and air.

• Located within assigned sales territory or near a Cengage office for an Inside Sales role.

Preferred:

• Direct sales, marketing, or editorial experience

• Prior edtech sales experience

• Proficiency in social media web platforms

• Driven to succeed

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a CO State, NY State, WA State, or Jersey City, NJ resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/.

What you'll do:

Plan for Success

• Plan, organize, and prioritize sales activities to achieve sales targets.

• Use database tools to develop and maintain opportunities pipeline for every account in assigned territory.

• Create and implement strategic plans for opportunities through resource management and internal collaboration.

• Develop product knowledge and digital skills for sales calls, presentations and delivery of digital courses.

• Provide support for instructor course set-up and student course access to drive digital activations, and usage.

• Build itineraries and daily plans that effectively address territory priorities and optimize customer engagement.

Deliver Results

• Achieve and/or exceed established sales targets by promoting Cengage solutions to all customers.

• Conduct sales calls with decision makers to identify needs, propose solutions and establish relationships.

• Represent all product offerings and platforms across disciplines for the territory.

• Collaborate internally with account partners to implement institutional sales strategies and ensure complete coverage of all Cengage solutions for an account.

• Use resources and internal sales support for digital customer course builds, training and implementation.

• Confirm and communicate details with customers on options to access Cengage content in use at each account.

• Develop relationships with channel partners to coordinate shared delivery of content and gain understanding of campus initiatives.

Manage Your Business

• Use data to identify priorities for allocation of time and resources.

• Continue ongoing updates and maintenance of customer database.

• Handle travel, business and sampling budgets effectively.

• Provide clear, timely communication and accurate reporting.

• Exhibit digital proficiency with internal systems and when sharing Cengage solutions.

Skills You Will Need Here:

Basic:

• BA /BS or equivalent work experience and a proven, successful track record in a prior sales position.

• Minimum of two years of successful sales or customer interaction experience.

• Values and appreciates diversity of thought; able to work with diverse audiences both internally and externally.

• Highly flexible and adaptable to change.

• High energy and good communication skills both written and verbal.

• Strong presentation skills.

• Competitive spirit and high business acumen.

• Demonstrated understanding of applied computer technology.

• Comfortable using technology in performing routine job tasks and for product demonstration purposes.

• Outstanding organizational and time management skills.

• Proficiency in PC and Microsoft Office applications.

• Ability to travel with some overnight in certain territories and for sales meetings; must be able to travel by both auto and air.

• Located within assigned sales territory or near a Cengage office for an Inside Sales role.

Preferred:

• Direct sales, marketing, or editorial experience

• Prior ed tech sales experience

• Proficiency in social media web platforms

• Driven to succeed

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a CO State, NY State, WA State, or Jersey City, NJ resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/.

What you'll do:

Plan for Success

• Plan, organize, and prioritize sales activities to achieve sales targets.

• Use database tools to develop and maintain opportunities pipeline for every account in assigned territory.

• Create and implement strategic plans for opportunities through resource management and internal collaboration.

• Develop product knowledge and digital skills for sales calls, presentations and delivery of digital courses.

• Provide support for instructor course set-up and student course access to drive digital activations, and usage.

• Build itineraries and daily plans that effectively address territory priorities and optimize customer engagement.

Deliver Results

• Achieve and/or exceed established sales targets by promoting Cengage solutions to all customers.

• Conduct sales calls with decision makers to identify needs, propose solutions and establish relationships.

• Represent all product offerings and platforms across disciplines for the territory.

• Collaborate internally with account partners to implement institutional sales strategies and ensure complete coverage of all Cengage solutions for an account.

• Use resources and internal sales support for digital customer course builds, training and implementation.

• Confirm and communicate details with customers on options to access Cengage content in use at each account.

• Develop relationships with channel partners to coordinate shared delivery of content and gain understanding of campus initiatives.

Manage Your Business

• Use data to identify priorities for allocation of time and resources.

• Continue ongoing updates and maintenance of customer database.

• Handle travel, business and sampling budgets effectively.

• Provide clear, timely communication and accurate reporting.

• Exhibit digital proficiency with internal systems and when sharing Cengage solutions.

Skills You Will Need Here:

Basic:

• BA /BS or equivalent work experience and a proven, successful track record in a prior sales position.

• Minimum of two years of successful sales or customer interaction experience.

• Values and appreciates diversity of thought; able to work with diverse audiences both internally and externally.

• Highly flexible and adaptable to change.

• High energy and good communication skills both written and verbal.

• Strong presentation skills.

• Competitive spirit and high business acumen.

• Demonstrated understanding of applied computer technology.

• Comfortable using technology in performing routine job tasks and for product demonstration purposes.

• Outstanding organizational and time management skills.

• Proficiency in PC and Microsoft Office applications.

• Ability to travel with some overnight in certain territories and for sales meetings; must be able to travel by both auto and air.

• Located within assigned sales territory or near a Cengage office for an Inside Sales role.

Preferred:

• Direct sales, marketing, or editorial experience

• Prior ed tech sales experience

• Proficiency in social media web platforms

• Driven to succeed

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a CO State, NY State, WA State, or Jersey City, NJ resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/.

What you'll do:

Plan for Success

• Plan, organize, and prioritize sales activities to achieve sales targets.

• Use database tools to develop and maintain opportunities pipeline for every account in assigned territory.

• Create and implement strategic plans for opportunities through resource management and internal collaboration.

• Develop product knowledge and digital skills for sales calls, presentations and delivery of digital courses.

• Provide support for instructor course set-up and student course access to drive digital activations, and usage.

• Build itineraries and daily plans that effectively address territory priorities and optimize customer engagement.

Deliver Results

• Achieve and/or exceed established sales targets by promoting Cengage solutions to all customers.

• Conduct sales calls with decision makers to identify needs, propose solutions and establish relationships.

• Represent all product offerings and platforms across disciplines for the territory.

• Collaborate internally with account partners to implement institutional sales strategies and ensure complete coverage of all Cengage solutions for an account.

• Use resources and internal sales support for digital customer course builds, training and implementation.

• Confirm and communicate details with customers on options to access Cengage content in use at each account.

• Develop relationships with channel partners to coordinate shared delivery of content and gain understanding of campus initiatives.

Manage Your Business

• Use data to identify priorities for allocation of time and resources.

• Continue ongoing updates and maintenance of customer database.

• Handle travel, business and sampling budgets effectively.

• Provide clear, timely communication and accurate reporting.

• Exhibit digital proficiency with internal systems and when sharing Cengage solutions.

Skills You Will Need Here:

Basic:

• BA /BS or equivalent work experience and a proven, successful track record in a prior sales position.

• Minimum of two years of successful sales or customer interaction experience.

• Values and appreciates diversity of thought; able to work with diverse audiences both internally and externally.

• Highly flexible and adaptable to change.

• High energy and good communication skills both written and verbal.

• Strong presentation skills.

• Competitive spirit and high business acumen.

• Demonstrated understanding of applied computer technology.

• Comfortable using technology in performing routine job tasks and for product demonstration purposes.

• Outstanding organizational and time management skills.

• Proficiency in PC and Microsoft Office applications.

• Ability to travel with some overnight in certain territories and for sales meetings; must be able to travel by both auto and air.

• Located within assigned sales territory or near a Cengage office for an Inside Sales role.

Preferred:

• Direct sales, marketing, or editorial experience

• Prior ed tech sales experience

• Proficiency in social media web platforms

• Driven to succeed

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a CO State, NY State, WA State, or Jersey City, NJ resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

What you'll do here:

The Content Manager is responsible for the timely and cost-effective development of high-quality educational content for use in print and digital products. The person in this role will help develop and document innovative, efficient content creation processes; facilitate content creation by authors, vendors, and subject matter experts; ensure all content is thoroughly reviewed and revised; and deliver final content to functional groups and vendor partners.

• Facilitates the creation and delivery of high-quality print and digital content

• Creates and maintains schedules and budgets

• Hires external contributors and manages their work through all phases of content development

• Helps ensure products adhere to ADA-compliance standards

• Helps resolve bugs and customer-identified content issues

Skills you will need here:

• Bachelor's degree

• Excellent verbal and written communication skills

• Excellent computer skills, including familiarity with the Microsoft Office Suite (Word, PowerPoint, Excel) and online editing tools

• Consultative, cooperative, solutions-oriented, and service-minded perspective

• Strong project management and organizational skills; the ability to successfully drive multiple projects and prioritize multiple tasks

• Ability to embrace, assimilate, and implement new processes, procedures, and standards in an environment of continuous improvement and change

• Ability to collaborate and work effectively and efficiently in a team environment

Preferred:

• Familiarity with content formats (HTML, XML) and product platforms

• Database experience

• Knowledge of ADA compliance

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a CO State, NY State, WA State, or Jersey City, NJ resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

#li-remote

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

What you'll do here:

The Content Manager is responsible for the timely and cost-effective development of high-quality educational content for use in print and digital products. The person in this role will help develop and document innovative, efficient content creation processes; facilitate content creation by authors, vendors, and subject matter experts; ensure all content is thoroughly reviewed and revised; and deliver final content to functional groups and vendor partners.

• Facilitates the creation and delivery of high-quality print and digital content

• Creates and maintains schedules and budgets

• Hires external contributors and manages their work through all phases of content development

• Helps ensure products adhere to ADA-compliance standards

• Helps resolve bugs and customer-identified content issues

Skills you will need here:

• Bachelor's degree

• Excellent verbal and written communication skills

• Excellent computer skills, including familiarity with the Microsoft Office Suite (Word, PowerPoint, Excel) and online editing tools

• Consultative, cooperative, solutions-oriented, and service-minded perspective

• Strong project management and organizational skills; the ability to successfully drive multiple projects and prioritize multiple tasks

• Ability to embrace, assimilate, and implement new processes, procedures, and standards in an environment of continuous improvement and change

• Ability to collaborate and work effectively and efficiently in a team environment

Preferred:

• Familiarity with content formats (HTML, XML) and product platforms

• Database experience

• Knowledge of ADA compliance

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a CO State, NY State, WA State, or Jersey City, NJ resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

#li-remote

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/.

At Gale, a Cengage company, we deliver essential content through the power of technology to help researchers and learners to achieve their goals.

As a Gale employee, you will change the way learners connect with libraries. Together with our partners at libraries and in academic communities around the world, you will play a role in empowering people to become better at school, work and life. Collaborating with the best of the best, you will feel challenged and inspired to do breakthrough work. With the support of our united team, there is no limit to what you can imagine, create and set in motion.

What you will do:

This dynamic and high visibility position within our Academic Outreach & Engagement team is vital to driving customer success retention at North American colleges and universities. This position delivers on the promise of ensuring every customer derives maximum value from our digital solutions by actively managing customer relationships. The Customer Success Manager, Academic Outreach & Engagement delivers high levels of account services through building and maintaining consultative relationships with customers as well as internal partners and cross-functional teams. Although separate from the sales department, this role supports sales activities through proactive calls and activities. The team is dedicated to ensuring our academic library partners, their faculty, and their students gain value from their electronic resources through the integration of technology, marketing, training, and support into the relationship.

Proactive customer interactions include but are not limited to:

• New product on-boarding and implementation ensuring customers are fully engaged and getting the value they expect

• Maximizing exposure of electronic resources through web site review, marketing, promotion, and training

• Creating awareness and boosting usage of Gale products

• Connecting libraries to support resources including digital toolkits, direct access URLs, database icons, promotional materials, training resources, MARC records, and more.

• Share creative ideas on how customers can use support resources to drive usage across their campus

• Walk customers through Gale Admin where they can set up preferences, change or update authentication, and generate usage reports.

• Analysis of customer usage data of online resources

Main Purpose of Job:

• Ensure customer are gaining value and meeting resource goals across entire Gale product portfolio

• Develop and maintain excellent collaborative partnerships with internal and external customers in an assigned territory.

• Gain a comprehensive view of customers in your assigned market

• Work with customers to help facilitate new product installation in its community or campus (i.e. training, website placement, tools to drive usage, etc.)

• Communicate with customers post-sale to help facilitate awareness and high use of Gale products

• Proactively monitor account level usage, making consultative recommendations as appropriate.

• Verify and work to exceed customer expectations

• Outside of technical or invoicing issues, serve as the primary support contact for customers: field customer inquiries, help diagnose the root cause of problems, and assist them in navigating the organization as needed to achieve their desired outcome.

• Advocate customer needs cross-departmentally and prioritize as necessary to meet customer timelines.

• Work with sales, training, and marketing to develop post-sale, account-level customer success strategies pursuing customer advocacy and the promotion of best practices.

• Communicate with vested internal partners and support groups where appropriate.

• Record all customer events and conversations in Strikedeck CRM ensuring effective use of internal tools.

• Leverage Salesforce CRM for call preparation and to gain general knowledge of account purchases and internal interactions with Gale staff.

• Partner with management providing updates, status, and support trends.

• on occasion take place over weekends.

The Person

The ideal candidate will have/be:

• Bachelor's Degree

• Minimum of three years recent experience in relationship-based position such as sales, customer service, or project management

• Ability to cultivate and maintain extensive product knowledge of a large and growing product list

• Detail oriented and analytical

• Thrives in a multi-tasking environment

• Strong written and verbal communication skills

• Strong presentation skills

• Strong organizational skills with the ability to prioritize customer needs

• High level of creativity and the ability to propose new, innovative solutions to customers

• Connects quickly with others; strongly motivated to build long-term relationships

• Ability to grasp technical concepts and capable of mastering new operating systems and digital products

• Dedicated to exceeding customer expectations, anticipating needs, and focused on improving brand satisfaction.

• Teammate who is highly flexible, adaptive to change, strives for superior results and constant improvement.

• Proven ability to work independently using available resources to meet objectives

• Takes responsibility for actions and has timely follow-up on commitments

• Individuals in this position must maintain relationships within the department and with staff outside of the department. They must be effective interacting with a broad range of staff and customers at all organizational levels.

Desirable Attributes

• Proven ability to drive continuous value across a portfolio of products

• Understanding of customer support technologies (LibGuides, Learning Management Systems such as Canvas, D2L, Blackboard, and library discovery services and ILS) and using strategic support to meet business objectives

• Broad knowledge of the digital information and/or publishing industries with a focus on academic institutions

• Experience with customer engagement technologies such as Vidyard

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen and Equal Employment Opportunity is the Law notice by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a Colorado state or New York City resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

The Supervisor, Account Development is part of our Inside Sales team and focuses on moving qualified leads through the sales pipeline while tracking the teams' productivity to ensure the team achieves the sales goals. This objective of this role is to expand our customer base through outreach, prospecting, and lead qualification to connect with as many leads as possible and determine if the prospects fit our customer model. This position reports to the Sr Regional Sales Manager, Inside Sales.

What you'll do here:

• Supervise a small team of ADAs to optimize performance expectations through motivation/celebrating achievements, tracking/maximizing productivity, and coaching performance to support them in meeting or exceeding their goals.

• Partner with Sr Regional Sales Manager to staff, train, and develop the team.

• Perform qualification of leads assigned by the Marketing team by connecting with potential customers via phone calls, emails, and web meetings.

• Optimize sales strategies to meet or exceeds monthly goals for lead qualification and opportunity generation.

• Develop opportunities for eligible leads and communicates pertinent information to the Sales team.

• Participate in future customer engagement when appropriate to support opportunity movement.

• Build out a database of adoption cycle information in assigned school districts.

• Partner closely with Sales Consultants to prospect and build relationships with districts leaders while expanding our contact list.

• Assist with sales projects, campaign activities, and other responsibilities as needed.

• Perform other duties as needed to achieve sales goals.

Skills you will need here:

• Bachelor's degree in sales, marketing, business, or related field; or equivalent work experience.

• Experience managing a team or performing a team lead role.

• Successful completion of coursework in sales techniques, marketing, and communication preferred.

• Strong communication, interpersonal, teamwork, and customer service skills.

• Excellent time management and analytical skills.

• Excellent telephone etiquette and computer literacy skills.

At National Geographic Learning, a part of Cengage Group, we are enabling opportunity, powering progress, and supporting student journeys toward college and career. Using our digital learning programs and classroom learning resources, students experience the excitement and joy of learning that National Geographic explorers, scientists, writers, and photographers experience.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a CO State, NY State, WA State, or Jersey City, NJ resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

The Account Development Associate is part of our Inside Sales team and focuses on moving qualified leads through the sales pipeline. This goal of this role is to expand our customer base through outreach, prospecting, and lead qualification to connect with as many leads as possible and determine if the prospects fit our customer model.

What you'll do here:

• Perform qualification of leads assigned by the Marketing team by connecting with potential customers via phone calls, emails, and web meetings.

• Optimize sales strategies to meet or exceeds monthly goals for lead qualification and opportunity generation.

• Develop opportunities for eligible leads and communicates pertinent information to the Sales team.

• Participate in future customer engagement when appropriate to support opportunity movement.

• Build out a database of adoption cycle information in assigned school districts.

• Partner closely with Sales Consultants to prospect and build relationships with districts leaders while expanding our contact list.

• Assist with sales projects, campaign activities, and other responsibilities as needed.

• Perform other duties as needed to achieve sales goals.

Skills you will need here:

• Bachelor's degree in sales, marketing, business, or related field; or equivalent work experience.

• Successful completion of coursework in sales techniques, marketing, and communication preferred.

• Strong communication, interpersonal, teamwork, and customer service skills.

• Good time management and analytical skills.

• Good telephone etiquette and computer literacy skills.

At National Geographic Learning, a part of Cengage Group, we are enabling opportunity, powering progress, and supporting student journeys toward college and career. Using our digital learning programs and classroom learning resources, students experience the excitement and joy of learning that National Geographic explorers, scientists, writers, and photographers experience.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a CO State, NY State, WA State, or Jersey City, NJ resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/.

At Gale, a Cengage company, we deliver essential content through the power of technology to help researchers and learners to achieve their goals.

As a Gale employee, you will change the way learners connect with libraries. Together with our partners at libraries and in academic communities around the world, you will play a role in empowering people to become better at school, work and life. Collaborating with the best of the best, you will feel challenged and inspired to do breakthrough work. With the support of our united team, there is no limit to what you can imagine, create and set in motion.

What you will do:

This dynamic and high visibility position within our Academic Outreach & Engagement team is vital to driving customer success retention at North American colleges and universities. This position delivers on the promise of ensuring every customer derives maximum value from our digital solutions by actively managing customer relationships. The Customer Success Manager, Academic Outreach & Engagement delivers high levels of account services through building and maintaining consultative relationships with customers as well as internal partners and cross-functional teams. Although separate from the sales department, this role supports sales activities through proactive calls and activities. The team is dedicated to ensuring our academic library partners, their faculty, and their students gain value from their electronic resources through the integration of technology, marketing, training, and support into the relationship.

Proactive customer interactions include but are not limited to:

• New product on-boarding and implementation ensuring customers are fully engaged and getting the value they expect

• Maximizing exposure of electronic resources through web site review, marketing, promotion, and training

• Creating awareness and boosting usage of Gale products

• Connecting libraries to support resources including digital toolkits, direct access URLs, database icons, promotional materials, training resources, MARC records, and more.

• Share creative ideas on how customers can use support resources to drive usage across their campus

• Walk customers through Gale Admin where they can set up preferences, change or update authentication, and generate usage reports.

• Analysis of customer usage data of online resources

Main Purpose of Job:

• Ensure customer are gaining value and meeting resource goals across entire Gale product portfolio

• Develop and maintain excellent collaborative partnerships with internal and external customers in an assigned territory.

• Gain a comprehensive view of customers in your assigned market

• Work with customers to help facilitate new product installation in its community or campus (i.e. training, website placement, tools to drive usage, etc.)

• Communicate with customers post-sale to help facilitate awareness and high use of Gale products

• Proactively monitor account level usage, making consultative recommendations as appropriate.

• Verify and work to exceed customer expectations

• Outside of technical or invoicing issues, serve as the primary support contact for customers: field customer inquiries, help diagnose the root cause of problems, and assist them in navigating the organization as needed to achieve their desired outcome.

• Advocate customer needs cross-departmentally and prioritize as necessary to meet customer timelines.

• Work with sales, training, and marketing to develop post-sale, account-level customer success strategies pursuing customer advocacy and the promotion of best practices.

• Communicate with vested internal partners and support groups where appropriate.

• Record all customer events and conversations in Strikedeck CRM ensuring effective use of internal tools.

• Leverage Salesforce CRM for call preparation and to gain general knowledge of account purchases and internal interactions with Gale staff.

• Partner with management providing updates, status, and support trends.

• on occasion take place over weekends.

The Person

The ideal candidate will have/be:

• Bachelor's Degree

• Minimum of three years recent experience in relationship-based position such as sales, customer service, or project management

• Ability to cultivate and maintain extensive product knowledge of a large and growing product list

• Detail oriented and analytical

• Thrives in a multi-tasking environment

• Strong written and verbal communication skills

• Strong presentation skills

• Strong organizational skills with the ability to prioritize customer needs

• High level of creativity and the ability to propose new, innovative solutions to customers

• Connects quickly with others; strongly motivated to build long-term relationships

• Ability to grasp technical concepts and capable of mastering new operating systems and digital products

• Dedicated to exceeding customer expectations, anticipating needs, and focused on improving brand satisfaction.

• Teammate who is highly flexible, adaptive to change, strives for superior results and constant improvement.

• Proven ability to work independently using available resources to meet objectives

• Takes responsibility for actions and has timely follow-up on commitments

• Individuals in this position must maintain relationships within the department and with staff outside of the department. They must be effective interacting with a broad range of staff and customers at all organizational levels.

Desirable Attributes

• Proven ability to drive continuous value across a portfolio of products

• Understanding of customer support technologies (LibGuides, Learning Management Systems such as Canvas, D2L, Blackboard, and library discovery services and ILS) and using strategic support to meet business objectives

• Broad knowledge of the digital information and/or publishing industries with a focus on academic institutions

• Experience with customer engagement technologies such as Vidyard

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen and Equal Employment Opportunity is the Law notice by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a Colorado state or New York City resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

The Supervisor, Account Development is part of our Inside Sales team and focuses on moving qualified leads through the sales pipeline while tracking the teams' productivity to ensure the team achieves the sales goals. This objective of this role is to expand our customer base through outreach, prospecting, and lead qualification to connect with as many leads as possible and determine if the prospects fit our customer model. This position reports to the Sr Regional Sales Manager, Inside Sales.

What you'll do here:

• Supervise a small team of ADAs to optimize performance expectations through motivation/celebrating achievements, tracking/maximizing productivity, and coaching performance to support them in meeting or exceeding their goals.

• Partner with Sr Regional Sales Manager to staff, train, and develop the team.

• Perform qualification of leads assigned by the Marketing team by connecting with potential customers via phone calls, emails, and web meetings.

• Optimize sales strategies to meet or exceeds monthly goals for lead qualification and opportunity generation.

• Develop opportunities for eligible leads and communicates pertinent information to the Sales team.

• Participate in future customer engagement when appropriate to support opportunity movement.

• Build out a database of adoption cycle information in assigned school districts.

• Partner closely with Sales Consultants to prospect and build relationships with districts leaders while expanding our contact list.

• Assist with sales projects, campaign activities, and other responsibilities as needed.

• Perform other duties as needed to achieve sales goals.

Skills you will need here:

• Bachelor's degree in sales, marketing, business, or related field; or equivalent work experience.

• Experience managing a team or performing a team lead role.

• Successful completion of coursework in sales techniques, marketing, and communication preferred.

• Strong communication, interpersonal, teamwork, and customer service skills.

• Excellent time management and analytical skills.

• Excellent telephone etiquette and computer literacy skills.

At National Geographic Learning, a part of Cengage Group, we are enabling opportunity, powering progress, and supporting student journeys toward college and career. Using our digital learning programs and classroom learning resources, students experience the excitement and joy of learning that National Geographic explorers, scientists, writers, and photographers experience.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a CO State, NY State, WA State, or Jersey City, NJ resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

The Account Development Associate is part of our Inside Sales team and focuses on moving qualified leads through the sales pipeline. This goal of this role is to expand our customer base through outreach, prospecting, and lead qualification to connect with as many leads as possible and determine if the prospects fit our customer model.

What you'll do here:

• Perform qualification of leads assigned by the Marketing team by connecting with potential customers via phone calls, emails, and web meetings.

• Optimize sales strategies to meet or exceeds monthly goals for lead qualification and opportunity generation.

• Develop opportunities for eligible leads and communicates pertinent information to the Sales team.

• Participate in future customer engagement when appropriate to support opportunity movement.

• Build out a database of adoption cycle information in assigned school districts.

• Partner closely with Sales Consultants to prospect and build relationships with districts leaders while expanding our contact list.

• Assist with sales projects, campaign activities, and other responsibilities as needed.

• Perform other duties as needed to achieve sales goals.

Skills you will need here:

• Bachelor's degree in sales, marketing, business, or related field; or equivalent work experience.

• Successful completion of coursework in sales techniques, marketing, and communication preferred.

• Strong communication, interpersonal, teamwork, and customer service skills.

• Good time management and analytical skills.

• Good telephone etiquette and computer literacy skills.

At National Geographic Learning, a part of Cengage Group, we are enabling opportunity, powering progress, and supporting student journeys toward college and career. Using our digital learning programs and classroom learning resources, students experience the excitement and joy of learning that National Geographic explorers, scientists, writers, and photographers experience.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a CO State, NY State, WA State, or Jersey City, NJ resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

The Supervisor, Account Development is part of our Inside Sales team and focuses on moving qualified leads through the sales pipeline while tracking the teams' productivity to ensure the team achieves the sales goals. This objective of this role is to expand our customer base through outreach, prospecting, and lead qualification to connect with as many leads as possible and determine if the prospects fit our customer model. This position reports to the Sr Regional Sales Manager, Inside Sales.

What you'll do here:

• Supervise a small team of ADAs to optimize performance expectations through motivation/celebrating achievements, tracking/maximizing productivity, and coaching performance to support them in meeting or exceeding their goals.

• Partner with Sr Regional Sales Manager to staff, train, and develop the team.

• Perform qualification of leads assigned by the Marketing team by connecting with potential customers via phone calls, emails, and web meetings.

• Optimize sales strategies to meet or exceeds monthly goals for lead qualification and opportunity generation.

• Develop opportunities for eligible leads and communicates pertinent information to the Sales team.

• Participate in future customer engagement when appropriate to support opportunity movement.

• Build out a database of adoption cycle information in assigned school districts.

• Partner closely with Sales Consultants to prospect and build relationships with districts leaders while expanding our contact list.

• Assist with sales projects, campaign activities, and other responsibilities as needed.

• Perform other duties as needed to achieve sales goals.

Skills you will need here:

• Bachelor's degree in sales, marketing, business, or related field; or equivalent work experience.

• Experience managing a team or performing a team lead role.

• Successful completion of coursework in sales techniques, marketing, and communication preferred.

• Strong communication, interpersonal, teamwork, and customer service skills.

• Excellent time management and analytical skills.

• Excellent telephone etiquette and computer literacy skills.

At National Geographic Learning, a part of Cengage Group, we are enabling opportunity, powering progress, and supporting student journeys toward college and career. Using our digital learning programs and classroom learning resources, students experience the excitement and joy of learning that National Geographic explorers, scientists, writers, and photographers experience.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a CO State, NY State, WA State, or Jersey City, NJ resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

The Account Development Associate is part of our Inside Sales team and focuses on moving qualified leads through the sales pipeline. This goal of this role is to expand our customer base through outreach, prospecting, and lead qualification to connect with as many leads as possible and determine if the prospects fit our customer model.

What you'll do here:

• Perform qualification of leads assigned by the Marketing team by connecting with potential customers via phone calls, emails, and web meetings.

• Optimize sales strategies to meet or exceeds monthly goals for lead qualification and opportunity generation.

• Develop opportunities for eligible leads and communicates pertinent information to the Sales team.

• Participate in future customer engagement when appropriate to support opportunity movement.

• Build out a database of adoption cycle information in assigned school districts.

• Partner closely with Sales Consultants to prospect and build relationships with districts leaders while expanding our contact list.

• Assist with sales projects, campaign activities, and other responsibilities as needed.

• Perform other duties as needed to achieve sales goals.

Skills you will need here:

• Bachelor's degree in sales, marketing, business, or related field; or equivalent work experience.

• Successful completion of coursework in sales techniques, marketing, and communication preferred.

• Strong communication, interpersonal, teamwork, and customer service skills.

• Good time management and analytical skills.

• Good telephone etiquette and computer literacy skills.

At National Geographic Learning, a part of Cengage Group, we are enabling opportunity, powering progress, and supporting student journeys toward college and career. Using our digital learning programs and classroom learning resources, students experience the excitement and joy of learning that National Geographic explorers, scientists, writers, and photographers experience.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a CO State, NY State, WA State, or Jersey City, NJ resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/.

At Gale, a Cengage company, we deliver essential content through the power of technology to help researchers and learners to achieve their goals.

As a Gale employee, you will change the way learners connect with libraries. Together with our partners at libraries and in academic communities around the world, you will play a role in empowering people to become better at school, work and life. Collaborating with the best of the best, you will feel challenged and inspired to do breakthrough work. With the support of our united team, there is no limit to what you can imagine, create and set in motion.

What you will do:

This dynamic and high visibility position within our Academic Outreach & Engagement team is vital to driving customer success retention at North American colleges and universities. This position delivers on the promise of ensuring every customer derives maximum value from our digital solutions by actively managing customer relationships. The Customer Success Manager, Academic Outreach & Engagement delivers high levels of account services through building and maintaining consultative relationships with customers as well as internal partners and cross-functional teams. Although separate from the sales department, this role supports sales activities through proactive calls and activities. The team is dedicated to ensuring our academic library partners, their faculty, and their students gain value from their electronic resources through the integration of technology, marketing, training, and support into the relationship.

Proactive customer interactions include but are not limited to:

• New product on-boarding and implementation ensuring customers are fully engaged and getting the value they expect

• Maximizing exposure of electronic resources through web site review, marketing, promotion, and training

• Creating awareness and boosting usage of Gale products

• Connecting libraries to support resources including digital toolkits, direct access URLs, database icons, promotional materials, training resources, MARC records, and more.

• Share creative ideas on how customers can use support resources to drive usage across their campus

• Walk customers through Gale Admin where they can set up preferences, change or update authentication, and generate usage reports.

• Analysis of customer usage data of online resources

Main Purpose of Job:

• Ensure customer are gaining value and meeting resource goals across entire Gale product portfolio

• Develop and maintain excellent collaborative partnerships with internal and external customers in an assigned territory.

• Gain a comprehensive view of customers in your assigned market

• Work with customers to help facilitate new product installation in its community or campus (i.e. training, website placement, tools to drive usage, etc.)

• Communicate with customers post-sale to help facilitate awareness and high use of Gale products

• Proactively monitor account level usage, making consultative recommendations as appropriate.

• Verify and work to exceed customer expectations

• Outside of technical or invoicing issues, serve as the primary support contact for customers: field customer inquiries, help diagnose the root cause of problems, and assist them in navigating the organization as needed to achieve their desired outcome.

• Advocate customer needs cross-departmentally and prioritize as necessary to meet customer timelines.

• Work with sales, training, and marketing to develop post-sale, account-level customer success strategies pursuing customer advocacy and the promotion of best practices.

• Communicate with vested internal partners and support groups where appropriate.

• Record all customer events and conversations in Strikedeck CRM ensuring effective use of internal tools.

• Leverage Salesforce CRM for call preparation and to gain general knowledge of account purchases and internal interactions with Gale staff.

• Partner with management providing updates, status, and support trends.

• on occasion take place over weekends.

The Person

The ideal candidate will have/be:

• Bachelor's Degree

• Minimum of three years recent experience in relationship-based position such as sales, customer service, or project management

• Ability to cultivate and maintain extensive product knowledge of a large and growing product list

• Detail oriented and analytical

• Thrives in a multi-tasking environment

• Strong written and verbal communication skills

• Strong presentation skills

• Strong organizational skills with the ability to prioritize customer needs

• High level of creativity and the ability to propose new, innovative solutions to customers

• Connects quickly with others; strongly motivated to build long-term relationships

• Ability to grasp technical concepts and capable of mastering new operating systems and digital products

• Dedicated to exceeding customer expectations, anticipating needs, and focused on improving brand satisfaction.

• Teammate who is highly flexible, adaptive to change, strives for superior results and constant improvement.

• Proven ability to work independently using available resources to meet objectives

• Takes responsibility for actions and has timely follow-up on commitments

• Individuals in this position must maintain relationships within the department and with staff outside of the department. They must be effective interacting with a broad range of staff and customers at all organizational levels.

Desirable Attributes

• Proven ability to drive continuous value across a portfolio of products

• Understanding of customer support technologies (LibGuides, Learning Management Systems such as Canvas, D2L, Blackboard, and library discovery services and ILS) and using strategic support to meet business objectives

• Broad knowledge of the digital information and/or publishing industries with a focus on academic institutions

• Experience with customer engagement technologies such as Vidyard

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen and Equal Employment Opportunity is the Law notice by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a Colorado state or New York City resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/.

At Gale, a Cengage company, we deliver essential content through the power of technology to help researchers and learners to achieve their goals.

As a Gale employee, you will change the way learners connect with libraries. Together with our partners at libraries and in academic communities around the world, you will play a role in empowering people to become better at school, work and life. Collaborating with the best of the best, you will feel challenged and inspired to do breakthrough work. With the support of our united team, there is no limit to what you can imagine, create and set in motion.

What you will do:

This dynamic and high visibility position within our Academic Outreach & Engagement team is vital to driving customer success retention at North American colleges and universities. This position delivers on the promise of ensuring every customer derives maximum value from our digital solutions by actively managing customer relationships. The Customer Success Manager, Academic Outreach & Engagement delivers high levels of account services through building and maintaining consultative relationships with customers as well as internal partners and cross-functional teams. Although separate from the sales department, this role supports sales activities through proactive calls and activities. The team is dedicated to ensuring our academic library partners, their faculty, and their students gain value from their electronic resources through the integration of technology, marketing, training, and support into the relationship.

Proactive customer interactions include but are not limited to:

• New product on-boarding and implementation ensuring customers are fully engaged and getting the value they expect

• Maximizing exposure of electronic resources through web site review, marketing, promotion, and training

• Creating awareness and boosting usage of Gale products

• Connecting libraries to support resources including digital toolkits, direct access URLs, database icons, promotional materials, training resources, MARC records, and more.

• Share creative ideas on how customers can use support resources to drive usage across their campus

• Walk customers through Gale Admin where they can set up preferences, change or update authentication, and generate usage reports.

• Analysis of customer usage data of online resources

Main Purpose of Job:

• Ensure customer are gaining value and meeting resource goals across entire Gale product portfolio

• Develop and maintain excellent collaborative partnerships with internal and external customers in an assigned territory.

• Gain a comprehensive view of customers in your assigned market

• Work with customers to help facilitate new product installation in its community or campus (i.e. training, website placement, tools to drive usage, etc.)

• Communicate with customers post-sale to help facilitate awareness and high use of Gale products

• Proactively monitor account level usage, making consultative recommendations as appropriate.

• Verify and work to exceed customer expectations

• Outside of technical or invoicing issues, serve as the primary support contact for customers: field customer inquiries, help diagnose the root cause of problems, and assist them in navigating the organization as needed to achieve their desired outcome.

• Advocate customer needs cross-departmentally and prioritize as necessary to meet customer timelines.

• Work with sales, training, and marketing to develop post-sale, account-level customer success strategies pursuing customer advocacy and the promotion of best practices.

• Communicate with vested internal partners and support groups where appropriate.

• Record all customer events and conversations in Strikedeck CRM ensuring effective use of internal tools.

• Leverage Salesforce CRM for call preparation and to gain general knowledge of account purchases and internal interactions with Gale staff.

• Partner with management providing updates, status, and support trends.

• on occasion take place over weekends.

The Person

The ideal candidate will have/be:

• Bachelor's Degree

• Minimum of three years recent experience in relationship-based position such as sales, customer service, or project management

• Ability to cultivate and maintain extensive product knowledge of a large and growing product list

• Detail oriented and analytical

• Thrives in a multi-tasking environment

• Strong written and verbal communication skills

• Strong presentation skills

• Strong organizational skills with the ability to prioritize customer needs

• High level of creativity and the ability to propose new, innovative solutions to customers

• Connects quickly with others; strongly motivated to build long-term relationships

• Ability to grasp technical concepts and capable of mastering new operating systems and digital products

• Dedicated to exceeding customer expectations, anticipating needs, and focused on improving brand satisfaction.

• Teammate who is highly flexible, adaptive to change, strives for superior results and constant improvement.

• Proven ability to work independently using available resources to meet objectives

• Takes responsibility for actions and has timely follow-up on commitments

• Individuals in this position must maintain relationships within the department and with staff outside of the department. They must be effective interacting with a broad range of staff and customers at all organizational levels.

Desirable Attributes

• Proven ability to drive continuous value across a portfolio of products

• Understanding of customer support technologies (LibGuides, Learning Management Systems such as Canvas, D2L, Blackboard, and library discovery services and ILS) and using strategic support to meet business objectives

• Broad knowledge of the digital information and/or publishing industries with a focus on academic institutions

• Experience with customer engagement technologies such as Vidyard

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen and Equal Employment Opportunity is the Law notice by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a Colorado state or New York City resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

The Supervisor, Account Development is part of our Inside Sales team and focuses on moving qualified leads through the sales pipeline while tracking the teams' productivity to ensure the team achieves the sales goals. This objective of this role is to expand our customer base through outreach, prospecting, and lead qualification to connect with as many leads as possible and determine if the prospects fit our customer model. This position reports to the Sr Regional Sales Manager, Inside Sales.

What you'll do here:

• Supervise a small team of ADAs to optimize performance expectations through motivation/celebrating achievements, tracking/maximizing productivity, and coaching performance to support them in meeting or exceeding their goals.

• Partner with Sr Regional Sales Manager to staff, train, and develop the team.

• Perform qualification of leads assigned by the Marketing team by connecting with potential customers via phone calls, emails, and web meetings.

• Optimize sales strategies to meet or exceeds monthly goals for lead qualification and opportunity generation.

• Develop opportunities for eligible leads and communicates pertinent information to the Sales team.

• Participate in future customer engagement when appropriate to support opportunity movement.

• Build out a database of adoption cycle information in assigned school districts.

• Partner closely with Sales Consultants to prospect and build relationships with districts leaders while expanding our contact list.

• Assist with sales projects, campaign activities, and other responsibilities as needed.

• Perform other duties as needed to achieve sales goals.

Skills you will need here:

• Bachelor's degree in sales, marketing, business, or related field; or equivalent work experience.

• Experience managing a team or performing a team lead role.

• Successful completion of coursework in sales techniques, marketing, and communication preferred.

• Strong communication, interpersonal, teamwork, and customer service skills.

• Excellent time management and analytical skills.

• Excellent telephone etiquette and computer literacy skills.

At National Geographic Learning, a part of Cengage Group, we are enabling opportunity, powering progress, and supporting student journeys toward college and career. Using our digital learning programs and classroom learning resources, students experience the excitement and joy of learning that National Geographic explorers, scientists, writers, and photographers experience.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a CO State, NY State, WA State, or Jersey City, NJ resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

The Account Development Associate is part of our Inside Sales team and focuses on moving qualified leads through the sales pipeline. This goal of this role is to expand our customer base through outreach, prospecting, and lead qualification to connect with as many leads as possible and determine if the prospects fit our customer model.

What you'll do here:

• Perform qualification of leads assigned by the Marketing team by connecting with potential customers via phone calls, emails, and web meetings.

• Optimize sales strategies to meet or exceeds monthly goals for lead qualification and opportunity generation.

• Develop opportunities for eligible leads and communicates pertinent information to the Sales team.

• Participate in future customer engagement when appropriate to support opportunity movement.

• Build out a database of adoption cycle information in assigned school districts.

• Partner closely with Sales Consultants to prospect and build relationships with districts leaders while expanding our contact list.

• Assist with sales projects, campaign activities, and other responsibilities as needed.

• Perform other duties as needed to achieve sales goals.

Skills you will need here:

• Bachelor's degree in sales, marketing, business, or related field; or equivalent work experience.

• Successful completion of coursework in sales techniques, marketing, and communication preferred.

• Strong communication, interpersonal, teamwork, and customer service skills.

• Good time management and analytical skills.

• Good telephone etiquette and computer literacy skills.

At National Geographic Learning, a part of Cengage Group, we are enabling opportunity, powering progress, and supporting student journeys toward college and career. Using our digital learning programs and classroom learning resources, students experience the excitement and joy of learning that National Geographic explorers, scientists, writers, and photographers experience.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a CO State, NY State, WA State, or Jersey City, NJ resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

What You'll Do Here:

As a Senior Network Engineer, help supervise the software-defined performance, security, and availability of our data communications networks. In this role, design, document and build network security solutions for software-defined networks across Cengage's data centers, satellite offices, and public cloud. Serve as a key player in the development and implementation of domestic and international systems with significant exposure to our end-users. Key areas of focus for role include:

• Collaborate with solution architects to devise infrastructure solutions that meet system and security requirements.

• Perform project-based engineering, design, installation and troubleshooting of data/security networks.

• Maintain up-to-date understanding of IT and Networking frameworks and standards.

• Plan and coordinate system utilization; perform growth and capacity analysis.

• Craft and maintain security monitoring systems for analyzing threats and vulnerabilities.

• Support mission critical, 24x7 systems.

• Perform analysis, diagnosis and resolution of sophisticated network security problems for a variety of end users; recommend and implement corrective hardware and software solutions.

• Provide security systems and engineering support for firewalls, routers, switches, IPS, VMware/NSX, and networks.

Solutions Design

• Improve the company's alignment with corporate security policies, security standards, strategic goals, and regulatory requirements.

• Balance network architecture with business requirements.

• Participate ongoing information risk assessments and audits to ensure our information systems and data are adequately protected and meet all regulatory requirements.

• Provide network assessments; build detailed implementation plans, configurations, and change orders.

• Develop comprehensive graphical and text-based design documentation and effectively manage the implementation process from design to customer acceptance.

What You'll Need:

• Demonstrated experience in planning, designing, and integrating an organization's security infrastructure and solutions.

• Integrity, a solid work ethic and the ability to nurture and lead teamwork across our network and security teams.

• A degree in Computer Science, Management Information Systems or equivalent education, with experience deploying secure architectures and solutions such as Cisco Networks

• 3+ years designing and implementing software defined solutions.

• Solid documentation experience using Visio, Lucid Chart, Word and Excel.

• Detailed knowledge and experience with the design, implementation and support of key concepts and protocols such as BGP, OSPF, EIGRP, MPLS, multicast, VPNs, VRF, VXLAN, EVPN, Cisco IoS & Nexus.

• Experience with: Security compliance standards, Content Security, Authentication solutions, Network Access Control solutions, Malware Prevention, IDS/IPS solutions, Cisco ISE, Enterprise Wireless Solutions.

Preferred Experience

• Experience with Cisco Nexus and Palo Alto firewalls.

• Cisco Data Center Design and Deployment

• Experience with Zero Trust, Micro Segmentation, 802.1x, MFA.

• Experience with SDN such as VMware NSX and ACI.

• Experience working with IT outsourcing partners.

Preferred Certifications

• Cisco Networks (CCNA / CCNP).

• Palo Alto Networks (ACE/PCNSE).

• VMWare Certified Professional - Network Virtualization (VCP-NV).

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a CO State, NY State, WA State, or Jersey City, NJ resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

What You'll Do Here:

As a Senior Network Engineer, help supervise the software-defined performance, security, and availability of our data communications networks. In this role, design, document and build network security solutions for software-defined networks across Cengage's data centers, satellite offices, and public cloud. Serve as a key player in the development and implementation of domestic and international systems with significant exposure to our end-users. Key areas of focus for role include:

• Collaborate with solution architects to devise infrastructure solutions that meet system and security requirements.

• Perform project-based engineering, design, installation and troubleshooting of data/security networks.

• Maintain up-to-date understanding of IT and Networking frameworks and standards.

• Plan and coordinate system utilization; perform growth and capacity analysis.

• Craft and maintain security monitoring systems for analyzing threats and vulnerabilities.

• Support mission critical, 24x7 systems.

• Perform analysis, diagnosis and resolution of sophisticated network security problems for a variety of end users; recommend and implement corrective hardware and software solutions.

• Provide security systems and engineering support for firewalls, routers, switches, IPS, VMware/NSX, and networks.

Solutions Design

• Improve the company's alignment with corporate security policies, security standards, strategic goals, and regulatory requirements.

• Balance network architecture with business requirements.

• Participate ongoing information risk assessments and audits to ensure our information systems and data are adequately protected and meet all regulatory requirements.

• Provide network assessments; build detailed implementation plans, configurations, and change orders.

• Develop comprehensive graphical and text-based design documentation and effectively manage the implementation process from design to customer acceptance.

What You'll Need:

• Demonstrated experience in planning, designing, and integrating an organization's security infrastructure and solutions.

• Integrity, a solid work ethic and the ability to nurture and lead teamwork across our network and security teams.

• A degree in Computer Science, Management Information Systems or equivalent education, with experience deploying secure architectures and solutions such as Cisco Networks

• 3+ years designing and implementing software defined solutions.

• Solid documentation experience using Visio, Lucid Chart, Word and Excel.

• Detailed knowledge and experience with the design, implementation and support of key concepts and protocols such as BGP, OSPF, EIGRP, MPLS, multicast, VPNs, VRF, VXLAN, EVPN, Cisco IoS & Nexus.

• Experience with: Security compliance standards, Content Security, Authentication solutions, Network Access Control solutions, Malware Prevention, IDS/IPS solutions, Cisco ISE, Enterprise Wireless Solutions.

Preferred Experience

• Experience with Cisco Nexus and Palo Alto firewalls.

• Cisco Data Center Design and Deployment

• Experience with Zero Trust, Micro Segmentation, 802.1x, MFA.

• Experience with SDN such as VMware NSX and ACI.

• Experience working with IT outsourcing partners.

Preferred Certifications

• Cisco Networks (CCNA / CCNP).

• Palo Alto Networks (ACE/PCNSE).

• VMWare Certified Professional - Network Virtualization (VCP-NV).

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a CO State, NY State, WA State, or Jersey City, NJ resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

What You'll Do Here:

As a Senior Network Engineer, help supervise the software-defined performance, security, and availability of our data communications networks. In this role, design, document and build network security solutions for software-defined networks across Cengage's data centers, satellite offices, and public cloud. Serve as a key player in the development and implementation of domestic and international systems with significant exposure to our end-users. Key areas of focus for role include:

• Collaborate with solution architects to devise infrastructure solutions that meet system and security requirements.

• Perform project-based engineering, design, installation and troubleshooting of data/security networks.

• Maintain up-to-date understanding of IT and Networking frameworks and standards.

• Plan and coordinate system utilization; perform growth and capacity analysis.

• Craft and maintain security monitoring systems for analyzing threats and vulnerabilities.

• Support mission critical, 24x7 systems.

• Perform analysis, diagnosis and resolution of sophisticated network security problems for a variety of end users; recommend and implement corrective hardware and software solutions.

• Provide security systems and engineering support for firewalls, routers, switches, IPS, VMware/NSX, and networks.

Solutions Design

• Improve the company's alignment with corporate security policies, security standards, strategic goals, and regulatory requirements.

• Balance network architecture with business requirements.

• Participate ongoing information risk assessments and audits to ensure our information systems and data are adequately protected and meet all regulatory requirements.

• Provide network assessments; build detailed implementation plans, configurations, and change orders.

• Develop comprehensive graphical and text-based design documentation and effectively manage the implementation process from design to customer acceptance.

What You'll Need:

• Demonstrated experience in planning, designing, and integrating an organization's security infrastructure and solutions.

• Integrity, a solid work ethic and the ability to nurture and lead teamwork across our network and security teams.

• A degree in Computer Science, Management Information Systems or equivalent education, with experience deploying secure architectures and solutions such as Cisco Networks

• 3+ years designing and implementing software defined solutions.

• Solid documentation experience using Visio, Lucid Chart, Word and Excel.

• Detailed knowledge and experience with the design, implementation and support of key concepts and protocols such as BGP, OSPF, EIGRP, MPLS, multicast, VPNs, VRF, VXLAN, EVPN, Cisco IoS & Nexus.

• Experience with: Security compliance standards, Content Security, Authentication solutions, Network Access Control solutions, Malware Prevention, IDS/IPS solutions, Cisco ISE, Enterprise Wireless Solutions.

Preferred Experience

• Experience with Cisco Nexus and Palo Alto firewalls.

• Cisco Data Center Design and Deployment

• Experience with Zero Trust, Micro Segmentation, 802.1x, MFA.

• Experience with SDN such as VMware NSX and ACI.

• Experience working with IT outsourcing partners.

Preferred Certifications

• Cisco Networks (CCNA / CCNP).

• Palo Alto Networks (ACE/PCNSE).

• VMWare Certified Professional - Network Virtualization (VCP-NV).

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a CO State, NY State, WA State, or Jersey City, NJ resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

What You'll Do Here:

As a Senior Network Engineer, help supervise the software-defined performance, security, and availability of our data communications networks. In this role, design, document and build network security solutions for software-defined networks across Cengage's data centers, satellite offices, and public cloud. Serve as a key player in the development and implementation of domestic and international systems with significant exposure to our end-users. Key areas of focus for role include:

• Collaborate with solution architects to devise infrastructure solutions that meet system and security requirements.

• Perform project-based engineering, design, installation and troubleshooting of data/security networks.

• Maintain up-to-date understanding of IT and Networking frameworks and standards.

• Plan and coordinate system utilization; perform growth and capacity analysis.

• Craft and maintain security monitoring systems for analyzing threats and vulnerabilities.

• Support mission critical, 24x7 systems.

• Perform analysis, diagnosis and resolution of sophisticated network security problems for a variety of end users; recommend and implement corrective hardware and software solutions.

• Provide security systems and engineering support for firewalls, routers, switches, IPS, VMware/NSX, and networks.

Solutions Design

• Improve the company's alignment with corporate security policies, security standards, strategic goals, and regulatory requirements.

• Balance network architecture with business requirements.

• Participate ongoing information risk assessments and audits to ensure our information systems and data are adequately protected and meet all regulatory requirements.

• Provide network assessments; build detailed implementation plans, configurations, and change orders.

• Develop comprehensive graphical and text-based design documentation and effectively manage the implementation process from design to customer acceptance.

What You'll Need:

• Demonstrated experience in planning, designing, and integrating an organization's security infrastructure and solutions.

• Integrity, a solid work ethic and the ability to nurture and lead teamwork across our network and security teams.

• A degree in Computer Science, Management Information Systems or equivalent education, with experience deploying secure architectures and solutions such as Cisco Networks

• 3+ years designing and implementing software defined solutions.

• Solid documentation experience using Visio, Lucid Chart, Word and Excel.

• Detailed knowledge and experience with the design, implementation and support of key concepts and protocols such as BGP, OSPF, EIGRP, MPLS, multicast, VPNs, VRF, VXLAN, EVPN, Cisco IoS & Nexus.

• Experience with: Security compliance standards, Content Security, Authentication solutions, Network Access Control solutions, Malware Prevention, IDS/IPS solutions, Cisco ISE, Enterprise Wireless Solutions.

Preferred Experience

• Experience with Cisco Nexus and Palo Alto firewalls.

• Cisco Data Center Design and Deployment

• Experience with Zero Trust, Micro Segmentation, 802.1x, MFA.

• Experience with SDN such as VMware NSX and ACI.

• Experience working with IT outsourcing partners.

Preferred Certifications

• Cisco Networks (CCNA / CCNP).

• Palo Alto Networks (ACE/PCNSE).

• VMWare Certified Professional - Network Virtualization (VCP-NV).

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a CO State, NY State, WA State, or Jersey City, NJ resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group