Company Detail

Job Description

The Club Attendant is responsible for delivering exceptional guest service to all guests of the club level. The Club Attendant ensures efficient day to day operations of the club lounge, cleanliness and safety the lounge at all times, food and beverage set up and delivery to standard to ensure an above average guest experience. The successful Club Attendant will be friendly, professional, well groomed, have basic bartending skills and have exemplary attendance.

Responsibilities of Gold Key|PHR hourly Associates:

• Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.

• Be on time. Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.

• Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene

• Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company's service culture, -The Keys to Making it Right.-

• Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.

• Use your tools. Use the approved tools and checklists to complete assigned tasks.

• Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.

• Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.

• Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.

• Support the Team: Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.

• Other duties as assigned.

Associate Responsibilities specific for this role and Department:

• Provide elevated, personalized service for every guest with critical attention to detail. Interact with each Club guest to ensure needs are met and communicated throughout the hotel. This may include requests for transportation, restaurant reservations, special amenities and local attraction recommendations.

• Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion.

• Proper set-up of all Food and Beverage presentations ensuring guest satisfaction with offerings and service.

• Proper clearing and cleaning of all dishes and associated utensils required for food service.

• Bartending duties are an essential function of this role.

• Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.

• Review designated in-house and arrival guest lists and be familiar with guest's names and room locations.

• Perform Pre-Arrival to verify information and anticipate guest needs.

• Perform a welcome call to guests 15 minutes after arrival to offer additional services and ensure satisfaction.

• Review designated in-house and arrival guest lists and be familiar with guest's names and room locations.

• Resolve guest complaints ensuring their complete satisfaction with resolution, following up accordingly with hotel departments and guest.

• Monitor and maintain the cleanliness and working condition of department equipment and supplies. Uphold uncompromising levels of cleanliness for Club Lounge and room floors.

• Prepare work orders for maintenance repairs and distribute to Engineering.

TypeQualification

EducationHigh School Graduate

ExperienceA minimum of two years customer service experience as a concierge or in a related field working with a full service hotel

SkillAbility to speak English fluently; ability to write clearly and legibly.

SkillExcellent communication skill both in person and over the phone.

SkillProficiency with computers and software programs, such as, Microsoft Word and Excel. Ability to "surf" the net to assist with directions and "what's happening around town".

ID: 2022-4351

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 100 E Main St

Job Detail

• Company:
  Goldkey

Job Description

Search for, respond to & handle any security problems, issues, concerns & disaster emergency situations in accordance with all policies, procedures & regulations to ensure the safety & security of the property's assets, guests, & fellow associates.

Responsibilities of Gold Key|PHR hourly Associates:

• Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.

• Be on time. Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.

• Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene

• Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company's service culture, -The Keys to Making it Right.-

• Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.

• Use your tools. Use the approved tools and checklists to complete assigned tasks.

• Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.

• Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.

• Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.

• Support the Team: Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.

• Other duties as assigned.

• The primary focus of the position is to provide a safe and secure environment for guests and associates by preventing or reducing Loss Prevention risks through patrols, audits and interaction with Property Management and staff.

• Patrol all areas of the hotel/resort property including parking lots and reports on condition of the asset.

• Supports the MOD by responding to incidents including: eviction, injury, bad behavior, missing property, property damage.

• Document a concise security report on a daily log including incidents of theft, accidents and safety violations, losses of property or personal injury to guest or employee.

• Maintain familiarity of all hotel disaster and emergency policies, procedures and regulations; respond immediately to emergency alarms or calls for help, determine course of actions, notify appropriate authorities.

• Maintain calls for service and prompt calls at the property to ensure that guest are taken care of during times that housekeeping and engineering are not on property.

• Provide the Loss Prevention Supervisor the needed information for the nightly security report, including but not limited to: guest incidents, lighting, safety issues, asset protection, conditions of the property, and inventory levels for housekeeping closets.

• Maintain a professional and composed demeanor during stressful situations, always treating guests respectfully with a high level of customer service.

• Creation of work orders to correct any safety/standards issues for Operations to address.

• Respond quickly and calmly to emergency situations.

• Enforce rules for non-guest or solicitors at the property based on the policy.

• Completes all other duties as assigned

TypeQualification

EducationHigh school diploma or equivalent required

ExperienceMinimum 1 year prior experience in loss prevention or related security experience preferred.

SkillValid vehicle operator's permit to drive security vehicle.

SkillAbility to tolerate high noise conditions on in-facility tours and exposure to weather conditions on outside tours.

SkillCourteous manner in dealing with public.

SkillValid CPR & First Aid certification required. Must be maintainted and provided to HR annually.

ID: 2022-4350

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 300 32nd Street, Suite 500

Job Detail

• Company:
  Goldkey

Job Description

A Server provides excellent Guest Service by anticipating Guest needs, making specific suggestions of menu items and beverages and monitors the flow of the Guest's dining experience

Level One

+ + Know all aspects of the menu and daily specials.

• Make specific suggestions of menu items, beverages while demonstrating the ability to up-sell.

• Perform procedures for the ordering process from the initial greeting to the check presentation in accordance with the sequence of service and service timing standards set forth by the company.

• Abide by all State, Federal and Corporate liquor regulations & alcohol awareness pertaining to service of alcoholic beverages.

• Provide Guest Service using a tray to carry the properly plated food items & properly garnished drinks.

• Anticipate guest needs, such as replenishing beverages & condiments.

• Maintain accurate bank & act as own cashier as needed while adhering to all company cash handling procedures.

• Maintain station cleanliness & organization throughout shift.

• Complete all assigned opening, running, & closing side work.

TypeQualification

ExperienceMust be 18 years as required in compliance with all State, Federal & Corporate liquor regulations pertaining to service of alcoholic beverages.

ExperiencePrevious high volume serving experience strongly preferred

EducationHigh School Diploma or equivalent preferred

SkillAbility to multi-task

ID: 2022-4347

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4200 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

Provide friendly, efficient service to bar guests. Depth of beverage knowledge including alcohol, mixology, recipes. Able to recommend drinks, pairings and respond guest preferences. Responsible for bar set-up, mixing & serving drinks as well as clean up of bar area. Able to not only take guest orders but also able to process their checks. Comply with all state, city liquor laws and company alcohol policies.

Associate Responsibilities specific for this role and Department:

• Set up assigned station per outlet standards, specifications and inventories.

• Make & serve drinks to guests & cocktail servers following established guidelines, procedures & policies regarding beverage & safety controls.

• Greet, interact and engage with guest in a highly professional manner exceeding guest expectations at all times.

• Accomplish daily assignments and checklists as assigned.

• Assist other bartenders and servers whenever necessary for total unity and teamwork to ensure efficient and quality service to all guests.

• Maintain front and back of the house cleanliness standards to ensure that the highest quality products are consistently being delivered to the guest at all times.

• Manage time and bar section productivity according to the volume of business in all areas.

• Ring guest checks; collect cash & process credits & room charges in the exact manner outlined by Company policies & procedures.

• Complete liquor requisitions & supply lists.

• Know and comply with state and city liquor laws.

TypeQualification

Skill

• Able to read, write and speak basics English.

• Able to understand and apply basic multi-tasking skills in order to maintain a cohesive working enviromnet.

• Able to apply common sense understanding to carry out simple one- or two- step instructions. Able to deal with standardized situations with only occasional or no variation.

• Able to push, stand, stoop, bend, and lift items weighing up to 150 pounds repetitively during entire shift.

• Good attitude and work ethic practices in order to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria.

• Able to work a flexible schedule including weekends and holidays as required for extremely long hours.

• Able to add multiply and count money. GENERAL DUTIES:

• Acknowledge, understand and comply with all Company/franchise policy, procedures and work practices.

• Attend and participate in all appropriate and/or mandatory meetings and on-going training sessions.

• Stay aware of Company/hotel/franchise information and changes

Education

• High school diploma preferred

Experience

• At least three years experience working as a bartender in high volume/fast paced enviroment

Skill

• Must be able to make drinks per standard recipe

• Must have a high level of wine knowledge

ID: 2022-4348

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4200 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

The Director of Housekeeping is responsible for the organization, cleanliness and overall operation of the hotel's rooms and public areas. This role manages the productivity and qualitative work of the housekeeping staff to ensure guests are provided with quality service in order to achieve maximum guest satisfaction. At the same time, they are also responsible for promoting a safe environment, protecting property assets and minimizing departmental expenses. This position reports to the Managing Director.

• Develop a culture that promotes accountability, effective communications, service excellence, teamwork, performance feedback, recognition, mutual respect, and Associate satisfaction.

• Hire, train and hold managers accountable to deliver consistent cleanliness and service in the hotels operations to meet business plan commitments.

• Ensure responsible financial management of the company's assets at all times including revenue forecasting, labor management, and leading the monthly financial meetings and speak to financial results and explain any variances for your departments

• Conduct daily visual inspection of your assigned areas of responsibility, assessing compliance to owner expectations, PHR standards, specifications and inventories and brand standards.

• Execute the Operating Plans to ensure predictability and consistency. Proactively anticipate and drive guest/service satisfaction and conduct root cause analysis of evaluate gaps in service delivery and initiate corrective action or recommend changes to operating/business plans.

• Ensure all Human Resource practices and policies are adhered to at properties with the Director of Human Resources to include recruitment, employment matters, training, etc.

• Drive guest satisfaction by maintaining service quality standards; this is accomplished by completing regular property inspections, ensuring completion of Brand and Company training programs, and initiating corrective action as necessary.

• Create a culture within Executive Committee with department heads and Corporate Support that maximizes performance through effective communication including meaningful Preshift, structured weekly one-on -ones, teamwork, and regular performance feedback and recognition. Communicate punctually and proactively with COO or MD as applicable on Business Plans, hotel performance, personnel changes, asset issues and any other significant concerns through structured. weekly 1-1 meetings

• Assess each compliance to all standard operating procedures in weekly one on one meetings with direct reports. Assists in solving any operational shortcomings. Document findings from property visits and follow up to ensure that action items are promptly and effectively addressed.

• Critically analyze all metrics (including but not limited to financial reports, Quality Assurance Inspections, Financial Audits, and Associate Turnover), assess actual performance to defined benchmarks, identify variances, and initiate corrective action.

• Monitor performance to defined goals, provide regular feedback for all direct reports.

• Ensure that SSI is documented and maintained for the department making recommendations to MD on all material changes.

• Execute Reserve for Replacement (RFR)/Capital plans.

• Ensure that all guest requests you receive are satisfied in a timely and efficient manner. Represents the company in handling complaints, arbitrating disputes or resolving grievances.

• Works in conjunction with the Director of Finance and Managing Director to develop the annual budget for the Housekeeping department.

• Evaluates staffing requirements and prepares work schedules weekly while adhering to budget goals.

• Ensure compliance with accident/loss prevention programs, as well as health/sanitation standards and regulations to achieve a high level of cleanliness.

• Documents and ensures adequate supplies and materials are in stock/to par and the department is operating according to budget.

• Effectively leads and manages the overall operation of the department budget and controls the operating expenses.

• Coordinates with the Director of Engineering for the timely reporting of work order and throughput to ensure all public areas are maintained to SSI and all rooms are to SSI and everything is working and available for sale.

• Ensures that the property maintains all QA cleanliness and service standards.

• Manages and inspects the cleaning of all guest rooms, public areas, F&B outlets, Culinary/kitchens, hallways, stairwells, grounds, pools, and offices.

• Monitors the efficiency of the department and ensures that the Housekeeping staff performs their job functions to the hotel's expected level of service.

• Reviews internal management reports to include occupancy forecasts, night audit summary, payroll reports, labor reports, productivity results, and operating checkbook accounts.

• Lead special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

• Perform Emergency Response duties as required for this role in the Emergency Response Organizational Chart and Plan.

TypeQualification

EducationHigh school education or equivalent experience

ExperienceExperience required by position is from one to two years of employment in a related position with this company or other organization(s). Management experience preferred

SkillPosses a good command of the English language and the ability to clearly and pleasantly communicate with guests, both in person and by telephone. Previous experience in hotel management. Must have a professional image and personality exuding confidence and leadership skills. Must be able to take initiative and work productively within any given period of time, unsupervised. Ability to maintain confidentiality and security of all guest and general hotel information. Ability to work flexible hours, including weekends and evenings if necessary. Should be creative, innovative and strive for continuous improvement. Should display leadership qualities in regards to thinking clearly, quickly and making decisions.

ID: 2022-4337

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: Atlantic Avenue

Job Detail

• Company:
  Goldkey

Job Description

Come be a part of The Main, Downtown Norfolk's upscale hotel, dining, and meeting destination. We are focused on delivering exceptional customer service while having competent, dedicated, and focused associates who are motivated by a profound responsibility to exceed our guests' expectations. We are always looking for the best talent to join our team.

The entry-level supervisory position is responsible for the supervision and motivation of housekeeping Associates. The primary focus of this position is to ensure tat all guest rooms meet property SSI in all areas including cleanliness, quality and efficiency.

Level One

Know your job.

• Complete job skills training and possess a clear knowledge of the job

• Know property standards (SSI) and room types

• Listen attentively in Pre-shift and ask for clarification of assignments and expectations

Be on time.

• Read your schedule, follow attendance guidelines and report to work on time, and in the proper uniform

• Follow clock in and out procedures

Be on stage.

• Maintain a friendly, approachable, always willing to assist attitude

• Follow property personal appearance and uniform standards, be well groomed, practice good personal hygiene

• Use approved verbiage, scripting when interacting will all guests

• Follow proper procedure and scripting when entering a guest room

Serve.

• Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company's service culture, -The Keys to Making it Right.-

• Train and coach Room Attendants and Housepersons using the approved training materials to certify each in their role

Work smart.

• Use the Room Attendant Boards with instructions for sequence, special requests and clean types to complete an inspection on each room after it has been cleaned

• Work on the same floor and closely with the Room Attendants assigned to you to ensure the pace of the day is maintained and so that you are readily available should the Room Attendants needs your assistance or guidance

• Inspect and score cleaning all rooms methodically and promptly ensuring all guest rooms are cleanl and set to documented SSI before turning over for occupancy

Use your tools.

• Ensure cart of caddy (if applicable) is set up to standard

• Use the approved tools and checklists to complete assigned tasks

• Collect room assignment sheets from Room Attendants ensure all rooms have been cleaned, inspected and all deficiencies recorded have been resolved

Measure Up.

• Ensure the inspection and turn over of clean guest rooms that meet or exceed quality and efficiency standards of the department

Respect the space.

• Keep your work area, cart and closets clean and organized

• Report and ensure resolution of any deficiencies in rooms or public areas promptly

Be safe.

• Report unsafe work conditions or practices and safety or security violations in accordance with company policy.

Support the Team:

• Cooperate with other Associates and supervisors striving to create a positive work environment.

• Support team efforts through carrying out responsibilities in a constructive and professional manner.

Other duties as assigned.

TypeQualification

Skill

• Good attitude and work ethic practices

• Ability to interact with hotel/resort guests and staff alike

• Ability to speak English preferred

• Prior housekeeping work experience preferred.

• Prior experience and with good references as a Room Attendant, one year preferred, to reflect stability

• Good attitude and manner in dealing with people, easy to work with and for

• Good verbal communication skills, ability to read and write English

• Team building and motivation skills

• Willingness to receive development and supervisory training.

Experiencecommensurate or transferable skill set is primary consideration - past work as hospital surgery room inspection, prison cleaning squad leader, etc.

EducationHS - GED - or overseas equivilance is desired.

ID: 2022-4332

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 100 E Main St

Job Detail

• Company:
  Goldkey

Job Description

The Banquet Houseperson is responsible for the set up, break down and clean up of all banquet functions in accordance with the BEO and standards, specifications and inventories. The Banquet Houseperson maintains a clean, sanitary and safe event area at all times to ensure quality experience is delivered to guests. The successful Banquet Houseperson will effectively set-up the assigned function, maintain clean and organized banquet storage areas, and have exemplary attendance.

Responsibilities of Gold Key|PHR hourly Associates:

• Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.

• Be on time. Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.

• Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene

• Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company's service culture, -The Keys to Making it Right.-

• Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.

• Use your tools. Use the approved tools and checklists to complete assigned tasks.

• Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.

• Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.

• Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.

• Support the Team: Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.

• Other duties as assigned.

Associate Responsibilities specific for this role and Department:

• Set up and Breakdown of banquet functions and spaces.

• Set tables in assigned area according to standard.

• Assist with setting up/breaking down buffet or other special food service tables & equipment.

• Be familiar with the various types of workable set-ups for each function room.

• Assist the manager /captain or front of the house staff whenever necessary as directed by a supervisor.

• Possess full knowledge of all matters relating to proper set-up techniques to exceed guest expectations at all times.

• Keep function room and station neat & clean per established policies & procedures.

• Maintain food and cleanliness standards to ensure that the highest quality products are consistently maintained.

• Greet and interact with the guest in a friendly and professional manner creating the -WOW- experience.

• Serving banquet functions as needed.

• Use proper in-room clearing & aisle tray break-down buffet or other special food service tables & equipment.

• Complete special projects with appropriate training as assigned by the Manager.

• Complete assigned sidework and checklists.

TypeQualification

EducationHigh School Diploma or Equivalent Preferred

ExperiencePrevious High Volume Restaurant or Banquet Service Preferred

SkillAble to work an entire shift standing and walking

ID: 2022-4331

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 100 E Main St

Job Detail

• Company:
  Goldkey

Job Description

Come be a part of The Main, Downtown Norfolk's upscale hotel, dining, and meeting destination. We are focused on delivering exceptional customer service while having competent, dedicated, and focused associates who are motivated by a profound responsibility to exceed our guests' expectations. We are always looking for the best talent to join our team.

The Cook II prepares food in accordance with production requirements and standard recipes and is most often assigned to work the grill, broil, saut and raw bar stations. The Cook II maintains a clean, sanitary and safe station at all times to ensure safe and quality products are delivered to guests. The successful Cook II will effectively set-up the assigned station, produce products consistent with quality standards and recipes, and have exemplary attendance.

Level One

• Responsibilities of Gold Key|PHR hourly Associates:

• Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.

• Be on time. Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.

• Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene

• Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company's service culture, -The Keys to Making it Right.-

• Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.

• Use your tools. Use the approved tools and checklists to complete assigned tasks.

• Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.

• Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.

• Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.

• Support the Team: Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.

• Other duties as assigned.

• Associate Responsibilities specific for this role and Department:

• Follow food & cleanliness standards to ensure that the highest quality products are consistently maintained.

• Set up to pars for shift use, execute necessary preparation, freezer pull and line set up. Communicate any out-of-stock items or possible shortages.

• Date all food containers and rotate, making sure that all perishables are kept at proper temperature.

• Inspect & evaluate physical condition of equipment daily for cleanliness reporting any necessary repairs to your immediate supervisor. Perform routine maintenance & cleaning on line equipment.

• Return all food items not used on next shift to designated storage areas, being sure to cover/date all perishables.

• Consistently produce products according to recipe specifications and within ticket time standards.

• Complete station closing checklist to ensure seamless transition and setup of the station for the next shift.

Type

Qualification

Skill

1. Able to read, write and speak basic English.

2. Able to understand and apply basic mathematical skills (addition, subtraction, multiply and division in all units of measure) in order to obtain correct dilution ratios, portion control, etc.

3. Able to apply common sense understanding to carry out simple one- or two- step instructions. Able to deal with standardized situations with only occasional or no variation.

4. Able to push, stand, stoop, bend, and lift items weighing up to 50-70 pounds repetitively during entire shift.

5. Good attitude and work ethic practices in order to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria.

6. Able to work a flexible schedule including weekends and holidays as required.

7. Can work in high stress & fast paced environment.

8. Functions safely & efficiently under extreme kitchen heat conditions.

Education

Able to read, write and speak basic English.

Skill

Can work in high stress & fast paced environment. Functions safely & efficiently under extreme kitchen heat conditions.

Skill

Able to apply common sense understanding to carry out simple one- or two- step instructions. Able to deal with standardized situations with only occasional or no variation.

Education

Able to understand and apply basic mathematical skills (addition, subtraction, multiply and division in all units of measure) in order to obtain correct dilution ratios, portion control, etc.

Experience

Prefer at least 2 years experience working in a high volume kitchen

Experience

Possess full knowledge of all matters relating to proper cooking techniques to ensure safe food handling and consistent adherence to recipes.

ID: 2022-4317

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 100 E Main St

Job Detail

• Company:
  Goldkey

Job Description

The Engineer III is an entry level position requiring a willingness to learn and develop. Job duties include mobilizing materials and carts to the work area, performing any prep work and clean up upon completion of preventative maintenance servicing to a room/area. Repair work to be gradually trained on includes: wallpaper, paint, hardware, general mechanics (door sliders, air conditioning, plumbing, etc.), grouting, lighting fixtures, furniture tightening and the lie. This position performs all work in a first class workmanlike manner prior to receiving additional training and does so at a pace aligned with Department workload and priorities. This position also performs work space clean up subsequent to the preventive maintenance, returning the room/area back to housekeeping in reasonably clean "Housekeeper Ready" and orderly condition. Additionally, the Engineer I responsibilities may include grounds maintenance and upkeep.

Level One

• Responsibilities of Gold Key|PHR hourly Associates:

• Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.

• Be on time. Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.

• Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene

• Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company's service culture, -The Keys to Making it Right.-

• Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.

• Use your tools. Use the approved tools and checklists to complete assigned tasks.

• Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.

• Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.

• Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.

• Support the Team: Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.

• Other duties as assigned.

• Associate Responsibilities specific for this role and Department:

• Receives daily assignments from Chief Engineer or Engineering Supervisor.

• Complete work order request forms in a safe and efficient manner.

• Makes all necessary room and public area repairs

• Provide general "handyman" skills

• Abide OSHA safety guidelines while working to include wearing appropriate Personal Protective Equipment (PPE).

• Complete basic plumbing tasks such as replacing fixtures and wax rings.

• Complete basic electrical tasks such as ability to read a meter, replace switch or outlet.

• Complete basic painting tasks such as minor touch ups/repair and paint interior doors.

• Complete prompt response guest calls and make necessary repairs in a courteous, efficient and safe manner as directed.

• Must keep tools organized and in good condition.

• Work with Engineer II to understand schedule and tasks for prepping rooms/areas for Preventative Maintenance work.

• Assist Engineer II with PM tasks as directed.

• Perform work space clean up subsequent to the preventative maintenance work and return the room/area back to housekeeping in reasonable "ready for cleaning" condition.

• Assist Engineer II with visual inspection and assessment of room/area work needed.

• Maintain and service lawn mowing and trimming equipment.

• Maintain the terraced lawn and other areas of the property as directed.

• Irrigate lawn and flower beds on the property.

• Remove debris from designated public areas including emptying garbage containers, ash urns and tray

• Ensure all surrounding flower beds and sidewalks are kept free of debris and mulch is kept in flower beds

TypeQualification

Experience6 months prior experience in building maintenance or related industry preferred

ExperienceAny combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High School diploma required

ExperienceCustomer Service experience preferred

SkillAble to multi-task, organized, within specific time frames

SkillDemonstrated positive attitude and work ethic practices in order to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria.

SkillAble to read, write and speak basic English

SkillAble to understand and apply basic mathematical skills

ID: 2022-4315

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4200 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

Primary Responsibility for maintaining the general level of security, organization and control of the parking garage.

safely operate guest vehicles, exceeding guest expectations at all times.

Must enjoy fast paced environment and frequent face to face guest interactions.

Responsibilities of Gold Key|PHR hourly Associates:

• Know your job.Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.

• Be on time.Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.

• Be on stage.Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene

• Serve.Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company's service culture, -The Keys to Making it Right.-

• Work smart.Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.

• Use your tools. Use the approved tools and checklists to complete assigned tasks.

• Measure Up.Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.

• Respect the space.Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.

• Be safe.Report unsafe work conditions or practices and safety or security violations in accordance with company policy.

• Support the Team:Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.

• Other duties as assigned

• Proven ability to work all shifts without time and attendance issues including flexible schedule to include 3rd shift.

• Primary responsibility for maintain the general level of security, organization, and control of the parking garage.

• Must be able to responsibly handle cash sales, provide general information, enforcement of parking garage standard operating procedures.

• Must enjoy fast paced environment and frequent face to face guest interactions

TypeQualification

ExperiencePast security or loss prevention experiance is very highly desired. Ex-military or police type training (for patrol, security rounds and guard experiance)

EducationHigh School Diploma or equivilent

ExperienceCan safely operate both manual & automatic vehicles.

SkillProven ability to work with minmal direction in a contained and enclosed work space.

SkillAcceptable driving record

ID: 2022-4316

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 3317 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

Coordinates the daily operations of housekeeping and laundry services to ensure that the services exceed the expectations of the resort owners/guests. Ensures compliance with all policies, procedures and regulations. This manager monitors both the productivity and qualitative work product for the Room Attendant teams, Housemen and Public Area Attendants. Walking the property completely a minimum of three times daily (AM Noon and PM), the Assistant Housekeeping Manager ensures all work and cleaning projects and priorities are completed to existing standards in a timely manner.

Effectively partner with the Director of Housekeeping to manage the housekeeping operations and staff in a manner that accomplishes three key objectives:

• Maximize guest satisfaction via quality service delivery

• Minimize loss and maximize inventory by protecting and appropriately utilizing all departmental assets and expenditures

• Minimize risk by promoting a safe work environment for internal and external guests

• Develop, train, and lead: direct reports should display a -meets expectations- level of operational competency and a solid understanding of general hotel operations and how to deliver on guest/owner/shareholder expectations.

• Ensure delivery of annual goals from Corporate, Managerial and property goals to the Team in a delivery style that is consistent to the Business Plan.

• Manage the Department's Budget through par levels, scheduling, ordering, scheduling and staff development, ensuring compliance with all policies, procedures and regulations.

• Develop Housekeeping Supervisors and establish measurable goals and expectations including professional behavior.

• Responsible for room assignment as well as daily tasks to be performed by supervisors, room attendants, lobby attendants, housemen and pool attendants.

• Manage the housekeeping staff; providing open communications, training, coach and counsel and provide performance feedback to ensure maximum efficiency. Display leadership qualities in regards to thinking clearly, quickly and making decisions. Ability to motivate staff and maintain a cohesive team

• Manage and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, as well as health/sanitation standards and regulations to achieve a high level of cleanliness. Monitor and ensure that the Housekeeping staff performs their job functions to the hotel's expected level of service. Assist the Housekeeping staff whenever necessary in performing all job functions

• Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation. Evaluate staffing requirements and prepare work schedules weekly adhering to budget goals. Ensure payroll is documented and submitted accurately and promptly. Ensure payroll forecasts are submitted accurately and promptly

• Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses. Ensure all supplies are ordered with accurate usage factors and are received in a timely manner

• Respond to guest requests, concerns and problems to ensure guest satisfaction. Ensure departmental compliance with guest requests and follow up to ensure satisfaction

• Perform special projects and other responsibilities as assigned. Participate in hotel committees and task force assignments

TypeQualification

SkillExcellent English verbal and written communication skills.

• Prior experience as a Housekeeping Supervisor is preferred.

• Exposure to scheduling, PO processing, time card calculations and expense control systems preferred

• Associates degree in related area or equivalent of 3 years of experience in the housekeeping field.

• Demonstrated computer skills.

• Ability to interact with hotel/resort guests and staff in a courteous and professional manner.

• Ability to multi-task within specific time constraints.

• Good attitude and work ethic practices.

• Demonstrated ability and willingness to give direction.

• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of technical instructions and deal with several abstract and concrete variables.

• Able to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

• Able to work a flexible schedule including weekends and holidays.

• Willingness to receive development and supervisory training

EducationHigh school education or equivalent experience

ExperienceExperience required by position is from one to two years of employment in a related position with this company or other organization(s). Management experience preferred

SkillPosses a good command of the English language and the ability to clearly and pleasantly communicate with guests, both in person and by telephone. Previous experience in hotel management. Must have a professional image and personality exuding confidence and leadership skills. Must be able to take initiative and work productively within any given period of time, unsupervised. Ability to maintain confidentiality and security of all guest and general hotel information. Ability to work flexible hours, including weekends and evenings if necessary. Should be creative, innovative and strive for continuous improvement. Should display leadership qualities in regards to thinking clearly, quickly and making decisions

ID: 2022-4300

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

The Banquet Bartender prepares and serves drinks in accordance with production requirements and standard recipes and is most often assigned to work a single bar during banquet events. The Banquet Bartender maintains a clean, sanitary and safe station at all times to ensure safe service of alcoholic beverages and quality products delivered to guests. The successful Banquet Bartender will effectively set-up the assigned station, produce products consistent with quality standards and recipes, and have exemplary attendance.

• Set up assigned station per BEO requirements and standards.

• Accomplish daily assignment of duties in designated banquet areas to the quality standards.

• Assist Banquet set up teams as requested to include setting tables, rolling silverware, moving or arranging furniture in the event space.

• Assist other bartenders and servers whenever necessary for total unity and teamwork necessary to run a banquet

• Keep function room and station neat & clean per established policies & procedures.

• Maintain front and back of the house cleanliness standards to ensure that the highest quality products are consistently being delivered to the guest at all times.

• Greet, interact and engage with guest in a highly professional manner exceeding guest expectations at all times.

• Perform routine maintenance and cleaning on all equipment to include but not limited to fixtures in assigned areas in accordance with Department Sop's and work practices.

• Manage time and bar section productivity according to the volume of business in all areas.

• Make & serve drinks to guests & cocktail servers following established guidelines, procedures & policies regarding beverage & safety controls.

• Collect cash & process credit cards in the exact manner outlined by Company policies & procedures.

• Ensure deliveries match liquor requisitions & monitor supply lists.

• Know and comply with state liquor laws.

ID: 2022-4294

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

Come be a part of The Main, Downtown Norfolk's upscale hotel, dining, and meeting destination. We are focused on delivering exceptional customer service while having competent, dedicated, and focused associates who are motivated by a profound responsibility to exceed our guests' expectations. We are always looking for the best talent to join our team.

Provide dual support to the Hotel Division Director of Sales and Marketing, Hilton Sales Managers and Conference Planning Managers in the responsibility of managing day to day work flow, maintaining the quality of the Delphi database, coordinating booking information and reports and providing Marketing analysis, reporting and support.

Level One

Sales and Planning Support:

. Coordinates the application of Word merge forms and provides support to sales, catering and conference planning administrative staff to ensure efficient utilization of merge documents.

Track and maintain the inventory of all collateral and marketing pieces on a monthly basis.

. Administrative duties including faxing, scanning, mail contracts, letters, creating and sending letters, proposals, e-mails and contracts to clients as directed by sales manager

. Work with other Assistants to coordinate coverage insuring that someone is always available to handle client inquiries

. Responsible for turn-over process once a booking is definite

. Coordinate advance deposits and payment of same and ensure all sales managers have collected per contract

. Monitor the GRC in Delphi and ensure Tentatives and Proposals do not stay on books past due dates

. Process expenses for sales and marketing department

. Check voicemail and email when sales team members are out of the office to ensure proper and timely follow up on all leads

Marketing Support:

. Coordinate execution of approved Marketing initiatives

. Responsible for tracking and reporting on all marketing initiatives

. Prepare daily, weekly, and monthly sales reports in coordination with Director of Sales

. Responsible for data base integrity-conduct daily, weekly, monthly audits to ensure data quality, accuracy and consistency

. Ensure on-going verification and reconciliation of room blocks between Reservations and Sales on a regular basis.

. Maintains and update plan values in Delphi to include: Transient Protect, Group Room Budget (Rooms and Rates), and Minimum Acceptable Rate (MAR) and Sales Goals by Sales Manager.

. Prepare and distribute daily, weekly, monthly and quarterly sales and marketing reports.

. Owner presentation reports.

. Coordination and formulation of custom reports for various marketing, forecasting and operational purposes.

. Monitor and update websites for accuracy

. Reports as requested by the Director of Sales and Marketing or Director of Sales, or other departments.

Divisional Marketing Support:

. Coordinate execution of approved Marketing initiatives

. Responsible for tracking and reporting on marketing initiatives ROI

. Manage, monitor and track departmental expenses within budget in conjunction with the DOSM

. Prepare daily, weekly, and monthly sales reports in coordination with Director of Sales and Marketing

. Responsible for Delphi data base integrity-conduct daily, weekly, monthly audits to ensure data quality, accuracy and consistency

. Using historical data, annually establish Hotel Division Sales goals in in conjunction with the DOSM

. Using approved Budget, populate the Group Rooms Day by Day database

. Ensure on-going verification and reconciliation of room blocks between Reservations and Sales on a regular basis.

. Maintain and update plan values in Delphi to include: Transient Protect, Group Room Budget (Rooms and Rates), and Minimum Acceptable Rate (MAR) and Sales Goals by Sales Manager.

. Prepare and distribute daily, weekly, monthly and quarterly sales and marketing reports.

. Participation in the preparation of Owner/Corporate presentations and reports.

. Coordination and formulation of custom reports for various marketing, forecasting and operational purposes.

. Ad hoc reports as requested

TypeQualification

SkillAbility to listen, speak and write English to ascertain and respond to vendors needs.

SkillMust be able to analyze data and communicate effectively with peers and superiors in a positive manner.

SkillKnowledge of Delphi and OnQ preferred

SkillExpert knowledge of Microsoft Office products; Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook

ExperienceProficient in Computer use.

ExperienceA good understanding of Sales and Conference Planning procedures.

ExperienceKnowledge of a hotel structure and how all departments interact, a plus

ExperienceHigh school diploma required.

ExperienceCollege degree preferred.

ID: 2022-4295

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 100 E Main St

Job Detail

• Company:
  Goldkey

Job Description

The Cook III prepares food in accordance with production requirements and standard recipes and is most often assigned to fry, pantry or salad station. The Cook III maintains a clean, sanitary and safe station at all times to ensure safe and quality products are delivered to guests. The successful Cook III will efficiently set-up assigned station, produce products consistent with quality standards and recipes, and have exemplary attendance.

Responsibilities of Gold Key|PHR hourly Associates:

• Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.

• Be on time. Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.

• Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene

• Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company's service culture, -The Keys to Making it Right.-

• Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.

• Use your tools. Use the approved tools and checklists to complete assigned tasks.

• Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.

• Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.

• Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.

• Support the Team: Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.

• Other duties as assigned

Associate Responsibilities specific for this role and Department:

• Will be responsible for working the fry, pantry and salad stations.

• Must be able to produce and plate salads/pantry and fried items.

• Prepare food of consistent quality following recipe cards and production and portion standards.

• Start food items that are prepared ahead of time, making sure not to prepare over estimated needs.

• Date all food containers and rotate as per the SOP, making sure that all perishables are kept at proper temperatures.

• Check pars for shift use, execute necessary preparation, freezer pull and line set up. Communicate any out-of stock items or possible shortages.

• Assist in setting up and stocking of buffet.

• Return all food items not used on next shift to designated storage areas, being sure to cover/date all perishables.

• Assist in prep work of vegetables and condiments as required for the next shift.

• Maintain food & cleanliness standards to ensure that the highest quality products are consistently maintained.

• Perform routine maintenance & cleaning on line equipment.

• Manage time & station productivity according to the volume of business in assigned stations.

• Effectively set-up & produce a quality product from all stations in a manner adhering to health department & company standards.

• Can work in high stress & fast paced environment.

• Functions safely & efficiently under extreme kitchen heat conditions.

TypeQualification

EducationHigh school education or equivalent experience

ExperienceMinimum one year food service or related work

SkillAbility to operate, maintain and properly clean deep fryer, broiler, stove, steamer, food processor, mixer, slicer, oven, steam table, tilt kettle, waffle iron, flat top grill

EducationAble to read, write and speak basic English.

SkillAble to apply common sense understanding to carry out simple one- or two- step instructions. Able to deal with standardized situations with only occasional or no variation.

EducationAble to understand and apply basic mathematical skills (addition, subtraction, multiply and division in all units of measure) in order to obtain correct dilution ratios, portion control, etc.

ExperiencePrefer at least 2 years experience working in a high volume kitchen

ID: 2022-4293

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

The Restaurant Manager coordinates the daily operations of the restaurant to ensure that the services exceed the expectations of guests. Restaurant Manager monitors both the productivity and qualitative work product for the service staff while maintaining effective communication with kitchen staff. The Restaurant Manager determines and assigns work, cleaning projects and priorities to ensure that all quality standards are met.

• Develop a culture that promotes accountability, effective communications, service excellence, teamwork, performance feedback, recognition, mutual respect, and Associate satisfaction.

• Hire, train and hold Associates accountable to deliver consistent quality service in all outlets and in room dining in order to meet business plan commitments.

• Ensure all Human Resource practices and policies are adhered to with the Director of Human Resources to include recruitment, employment matters and training.

• Ensure the completion and documentation of comprehensive menu and beverage tests of all service staff.

• Ensure promotion of all marketing efforts to include maintaining proper stock of tent cards, flyers, menus and any other in-house marketing collateral.

• Ensure that the outlet is set and maintained to approved SSI documentation to include music, lighting and table sets by meal periods. Advance any recommended operational changes to the Director of Restaurants/Restaurant General Manager.

• Responsible for ordering, inventory and maintaining the prescribed PAR for all outlet service ware, tableware, glassware and outlet operating supplies.

• Responsible for controlling the security, breakage and shrinkage levels of all supplies and tableware.

• Complete Food & Beverage inspections per the Company's QA program, ensure Asset standards meet or exceed Brand standards, and complete corrective action as approved by the Director of Restaurants/Restaurant General Manager.

• Execute the Front of House Operating Plan to ensure predictability and consistency. Proactively anticipate and drive guest/service satisfaction and conduct root cause analysis on gaps in service delivery and advance corrective action or recommend changes to the operating/business plan to the Director of Restaurants.

• Drive guest satisfaction by maintaining service quality standards by completing regular outlet inspections, updating, maintaining and verifying completeness of outlet checklists and cleaning schedules, ensuring completion of Brand and Company training programs, ongoing service training and executing approved corrective action plans as applicable.

• Proactively manage the hostess stand and communications with Back of House leadership to ensure timely execution of Steps of Service.

• Produce all weekly front of house schedules consistent with staffing models and advance timely for final approval.

• Ensure the completeness and accuracy of recording all revenues, discounts and cash control procedures.

• Communicate punctually and proactively with Director of Restaurants/Restaurant General Manager on Business Plans, outlet performance, key Associate changes, major asset issues and any other significant concerns (e.g. storm preparedness efforts). Provide regular and effective updates to the Director of Restaurants/Restaurant General Manager on the performance of the assets and leadership during weekly 1-1 meetings.

• Assess each operation's compliance to all standard operating procedures in weekly one on one meetings with direct reports. Assists in solving any operational shortcomings. Document findings from outlet inspections and follow up to ensure that action items are promptly and effectively addressed.

• Critically analyze all metrics (including but not limited to Revinate, financial reports, average check report, Quality Assurance Inspections, mystery shops, and Associate Turnover), assess actual performance to defined benchmarks, identify variances, and advance corrective action plans when applicable.

• Is present during high volume meal periods which may also include when high profile/exposure, VIP events, large events and sponsored events are occurring on property. This position is responsible for daily floor management of shifts as assigned by the Director of Restaurants.

• Create a culture within the department that maximizes performance through effective communication including meaningful pre-shifts, teamwork, regular performance feedback and incentive programs aligned with achieving business plan commitments.

• Perform Emergency Response duties as required for this role in the Emergency Response Organizational Chart and Plan.

TypeQualification

SkillBe proficient in Word and Excel

Experience

• 3 years or more experience in High Volume Restaurant Business

• Good knowledge of Restaurant Industry

• Hands on experience reading and analyzing financial statements

• Experience with menu created and beverage costing

Experience

• 3 years experience managing a team of 10 or more people

• College or Trade school education preferred

SkillRobust knowlege of beer and wine

ID: 2022-4218

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 100 E Main St

Job Detail

• Company:
  Goldkey

Job Description

Come be a part of The Main, Downtown Norfolk's upscale hotel, dining, and meeting destination. We are focused on delivering exceptional customer service while having competent, dedicated, and focused associates who are motivated by a profound responsibility to exceed our guests' expectations. We are always looking for the best talent to join our team.

• Basic Purpose: Develop, implement, execute, and manage an in depth strategy to include segment analysis, competitive environment, target accounts, and measurements for success. Maintains sales file for each client and reports weekly/monthly on bookings and call activity. Work closely with the Revenue Manager obtaining rate and stay approvals prior to transacting sales contracts with client.

• A Senior Sales Manager serves as the hotel representative to prospective clients and customers who need to rent rooms, meeting space, food and beverage service.

• Organizational Scope: Working independently is a key characteristic; the expectation is that following the PHR Sales Operating Plan and providing departmental leadership will be equally important.

Planning -

• Develop effective sales plans and actions (roadmap for success)

• Conduct environmental scan of the overall market; competitor's strengths and weaknesses, economic trends, supply and demand, and knows how to sell against these conditions

• Utilize all resources and information for account knowledge and penetration

• Apply & execute strategies discussed in daily Business Review meetings and weekly Revenue meetings

Sales Execution -

• Demonstrate proactive solicitation and account saturation

• Responds to incoming group inquires within 24 hours

• Work collaboratively with off-property sales channels (Chamber of Commerce, Visit Norfolk, etc.) to ensure sales efforts are coordinated, complementary and not duplicative.

• Apply rate and restriction approvals from DOS prior to extending group sales agreement to client

• Apply negotiating skills and creative selling techniques to successfully negotiate contracts

• Responsible for closing on proposals

Reporting -

• Process all group sales contracts and ensure booking details are thoroughly communicated with Reservations and Operations on time

• Adhere to lead log follow up and client call trace systems

• Produce monthly sales activity reports on time

Relationships -

• Develop relationships within the assigned market to strengthen and expand customer base for group opportunities. Activities include sales calls, entertainment, FAM trips, trade shows, etc.

• Incorporate brand's Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.

• Produce excellent customer service by understanding client needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brands.

• Develop relationships with key internal stakeholders

Type

Qualification

Experience

Candidate must have a minimum 3 - 4 years of Association sales experience as a Group Sales Manager in an upscale full-service hotel

Skill

Demonstrated knowledge of the sales process (prospecting, data gathering, proposal writing, negotiating, close, follow-up) - Effective written and verbal communication skills - Proficient computer skills (Delphi, Outlook, Word, Excel, Adobe) - Strong multi-tasking and organizational skills - Capable of working independently; self-motivated but recognizes team - Works inclusively to solve challenges

ID: 2022-4214

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 100 E Main St

Job Detail

• Company:
  Goldkey

Job Description

Restaurant Supervisors coordinates and managers all aspects of front of house guest experience for the restaurant for a shift.

Level One

Responsibilities of Gold Key|PHR Supervisors:

• Understand the needs of the shift, deploy resources and communicate the plan to the staff department so that products and services are delivered timely and to the department's specifications.

• Use the department's Job Skill Handbooks to consistently coach and train Associates.

• Use the approved tools and checklists to set daily expectations for each Associate and ensure completion of the assigned tasks.

• Provide daily motivation and encouragement to motivate each Associate and create the environment and teamwork for excellent service.

• Monitor daily time and attendance including clock in and out to ensure daily labor budget is met. Make adjustments as needed to respond to call offs or changes in forecasted business volume.

• Follow Service Recovery guidelines to ensure that guest concerns are resolved to complete satisfaction. Understand and escalate guest concerns when necessary.

• Champion Gold Key/PHR's service culture, -The Keys to Making it Right- to proactively focus Associates on what matters most to lead in guest satisfaction for the brand, our market competitors and on social media.

• Constant inspection of your assigned areas of responsibility to ensure alignment with standards, specifications and inventories, which include cleanliness, environment/sense of place and guest experience; deploy corrective action or resources when necessary.

• Proactively manage safety and security procedures to prevent accidents, ensure healthy environments for both Associates and Guests.

• Ensure individual compliance with all Gold Key|PHR, Brand and state or federal training requirements for your role to include new hire, certification and re-certification as needed.

• Other duties as assigned.

• Assign all associates their duties, and inspect work for conformance to prescribed company/franchise standards of cleanliness.

• Interact with fellow associates in a courteous and professional manner.

• Greet and interact with the guest in a friendly and professional manner creating the -WOW- experience.

• Ensure that all guest requests you receive are satisfied in a timely and efficient manner. Provides service in a highly professional manner at all times.

• Prepare the pre-shift reports concerning room occupancy, notes for specific shift using the pre-shift template.

• Conduct daily pre-shift meeting

• Record data concerning work assignments and special projects and prepare periodic reports.

• Investigate complaints and takes corrective action during guest table visits.

• Possess full knowledge of all matters relating to proper techniques as established by hotel/franchise requirements.

• Complete associate safety training in compliance with PHR/franchise procedures, OSHA regulations and Restaurant Supervisor.

• Review internal management reports to include: occupancy forecasts, night audit summary, payroll edits, man-hour and payroll reports, productivity results from the prior day, operating checkbook accounts and schedules

• Attend weekly staff meeting

• Check periodically each day on any and all special project work

• Ensure that the resort maintains all QA standards as defined by any third party affiliations (Interval International or hotel franchiser) where applicable

• Assists Restaurant Manager with month end inventory to ensure adequate supplies, if requested.

• Ensure that all department employees receive comprehensive training as specified by the Operating Business Plan Assumptions

• Enforce 100% staff compliance with uniform and grooming standards

• Report unsafe work conditions/practices and safety/security violations in accordance with Company policy.

• Assist Restaurant Managers in training and supervising associates. Observe performance and encourage improvement through coaching as appropriate. Contribute to retention and motivation of associates through open communication and problem resolution.

• Manage and operate within the various outlet budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc...) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service

• Execute company programs and manage the operations of outlet / area(s) to ensure compliance with and SOPs, safety regulations and all other federal, state and local regulations and to ensure an optimal level of service, quality and hospitality are provided to the guests. Take full ownership of the shift as Shift Leader of assigned outlet/area(s). Will maintain standards in the Restaurants as directed by the Director of Outlets

• Execute, recommend and manage the implementation of promotions, displays, buffet presentation and other ideas within corporate guidelines to capture more in house guests and a larger share of the local market

• Respond to customer trends, needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects

• Promote an accident free workplace to minimize liabilities and related expenses

• Monitor and control the maintenance/sanitation of the various outlets and equipment to protect the assets, comply with regulations and ensure a safe work environment

• Complete any other responsibilities or duties as assigned

TypeQualification

SkillExcellent English verbal and written communication skills.

• Prior experience as a property level Restaurant Supervisor preferred

• Exposure to scheduling, PO processing, time card calculations and expense control systems preferred

• Degree in related area or equivalent of _ years of experience in the field.

• Demonstrated computer skills.

• Ability to interact with hotel/resort guests and staff in a courteous and professional manner.

• Ability to multi-task within specific time constraints.

• Good attitude and work ethic practices.

• Demonstrated ability and willingness to give direction.

• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of technical instructions and deal with several abstract and concrete variables.

• Able to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

• Able to work a flexible schedule including weekends and holidays.

• Willingness to receive development and supervisory training.

• Team building and motivational skills

EducationMore than two years of post high school education required. A degree from a four year college is preferred

ExperiencePrevious restaurant supervisory experience or experience as a Lead Trainer or Shift Leader

SkillAdvanced knowledge of principles and practices within the Restaurant/ Hospitality profession. This includes experiential knowledge required for management of people, complex problems and food and beverage management. Ability to investigate and analyze current activities or information and make logical conclusions and recommendations. Ability to make occasional decisions which are generally guided by established policy and procedures. Supervisory/management communication skills. Have the ability to operate the latest relevant computer software programs

ID: 2022-4211

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

The Sales and Catering Coordinator will provide dual support to the Director of Sales, Director of Catering and General Manager. Responsibilities include the management of day to day work flow and administration, maintaining the quality of the Delphi database, coordinating booking information and reports and providing sales support.

• Perform administrative duties as needed for General Manager.

• Manage, monitor, process and track departmental expenses within budget in conjunction with the Sales Department

• Ensure on-going verification and reconciliation of room blocks between Reservations and Sales on a regular basis.

• Assist Director of Sales in maintaining and updating plan values in Delphi to include: Transient Protect, Group Room Budget (Rooms and Rates), and Minimum Acceptable Rate (MAR) and Sales Goals by Sales Manager.

• Monitor the GRC in Delphi and ensure Tentatives and Proposals do not stay on books past due dates

• Manage the actual pick up of group room blocks in Delphi - This would also include all adjustments

• Create and send letters, proposals, BEO's, e-mails and contracts to clients as directed by the sales team

• Perform all administrative duties as needed for Director of Sales and Director of Catering.

• Interface with and assist visitors and clients to the sales office as well as via phone and e-mail

• Ordering of office supplies for the sales department

• Extremely organized & is able to handle several projects & tasks simultaneously

• Assist Director of Sales prepare and distribute daily, weekly, monthly and quarterly sales reports.

• Ad hoc reports as requested

• Track and maintain the inventory of all collateral and marketing pieces. Proactively order replacements as needed

• Administrative duties including faxing, scanning, mail contracts, letters, creating and sending letters, proposals, e-mails and contracts to clients as directed by sales manager

• Responsible for turn-over process for DOS and DOC once a booking is definite and work with Reservations

• Processes all group sales contracts within 24 hours of receiving original, and ensures booking details are thoroughly communicated with Reservations and Operations.

• Prepare cover sheets, rooming lists and ASAP reports based on room blocks and customer information

• Coordinate advance deposits and payment of same and ensure assigned sales managers have collected per contract

• Check voicemail and email when sales team members are out of the office to ensure proper and timely follow up on all leads

• Manage incoming calls and inquiries and respond to as directed

SkillExcellent verbal and written communication skills, excellent customer service skills with vendors, clients, etc.

ExperienceKnowledge of Delphi and OnQ preferred

SkillExpert knowledge of Microsoft Office products; Excel, Word, Point and Outlook

ExperienceA good understanding of Sales and Conference Planning procedures

ExperienceKnowledge of a hotel structure and how all departments interact a plus

ID: 2022-4210

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4200 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

A Sous Chef will be responsible for the consistent, profitable and quality production and daily operations of the kitchen. The Sous Chef will also oversee and maintain the cleanliness and sanitation of the operation.

• Performs all duties of Culinary and related kitchen area associates to train new associates and step in and assist during high demand times.

• Supervises daily shift operations and oversees production and preparation of culinary items.

• Opens and closes kitchen shifts and ensures completion of assigned duties.

• Maintains food handling and sanitation standards.

• Works with Restaurant and Banquet departments to coordinate service and timing of events and meals.

• Assists with developing menus and promotions.

• Operates all department equipment as necessary and reports malfunctions.

• Purchases appropriate supplies and manages food and supply inventories according to budget.

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Understands and implements Safety Standards.

• Develops railroad-cleaning schedules for associates; ensures associates follow cleaning schedules and keep their work areas clean and sanitary.

• Ensures all associates have proper supplies, equipment and uniforms.

• Communicates areas in need of attention to staff and follows up to ensure follow through.

• Helps train associates in safety procedures and supervises their ability to execute departmental and hotel emergency procedures.

• Participates as needed in the investigation of associate accidents.

• Understands and complies with loss prevention policies and procedures.

• Oversee all aspects of the stewarding team including but not limited to:

  • Collaborate with assigned recruiters to determine and implement hiring guidelines and standards for the Stewarding team

  • Ensure clean and safe kitchen in all property outlets

  • Coordinate with Banquet team to prepare, deliver, clean, store and inventory Banquet china, glass and silver

  • Maintain back dock cleanliness and organization

  • Ensure adequate supply of cleaning chemicals, and requisition as needed

  • Responsible for compliance with general safety and Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS)

Education

• Culinary Degree preferred

Skill

• Understanding of restaurant, room service, bar/lounge, and banquet department procedures

• Knowledge of basic sanitation requirements and food handling safety standards

• Effective decision making skills

• Strong customer and associate relation skills

• Knowledge of overall hotel operations as they relate to the kitchen

• Ability to effectively manage labor productivity

• Good presentation and platform skills

• Good communication skills (verbal, listening, writing)

• Strong organization skills

• Effective conflict management skills

• Effective change management skills

• Good training/facilitator skills

• Knowledge of purchasing, inventory controls, supplies and equipment

• Knowledge of governmental regulations and safety standards (OSHA, EPA, ADA, CFC, NFPA)

Experience

• Experience with financial management e.g., ability to understand P&L statements, manage operating budgets, forecasting and scheduling

ID: 2022-4212

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

Clear, clean, reset tables, maintain cleanliness of floor and restaurant, and assist servers in accordance with the company standards.

Level One

• Maintain cleanliness of restaurant throughout shift and especially during peak hours.

• Provide a clean, net representation while in company uniform

• Maintain station cleanliness & organization throughout shift.

• Complete all assigned opening, running, & closing sidework.

• Ensure proper placement of tables sets, silverware, & tables.

• Inspect all table sets, table tops, floors & chairs to ensure fulfillment of company standards of cleanliness.

• Maintain communication between hostess stand, & servers to maintain accuracy of wait times.

• Reset tables in a quick & efficient manner to reduce turn-around time of tables.

• Maintain cleanliness of chemical closet, brooms, dustpans, & mops.

• Assist servers as needed.

• Help keep the restaurant a safe working environment for guests as well as associates.

• Successfully complete other duties as assigned.

TypeQualification

Experience

• Due to the hours required, must be at least 17 years old.

• Must possess basic reading and writing skills necessary to perform daily functions and successfully fulfill training and testing requirements.

• Basic communication skills are required to provide guest service interaction.

• Basic computer skills are required necessary to utilize the POSI system for clocking-in and out.

• Able to work a flexible schedule including weekends and holidays as required.

• Must work well with others and possess the ability to work without constant supervision.

EducationSome High School, Diploma or Equivalent Preferred

ExperiencePrevious experience in a high volume restaurant environment is a plus

SkillMust be able to follow a documented standard table set up specification.

ID: 2022-4208

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 100 E Main St

Job Detail

• Company:
  Goldkey

Job Description

The Banquet Server is responsible for food and drink service at banquet events. The Banquet Server will also assist with the set up, break down and clean up of all banquet functions in accordance with the BEO and standards, specifications and inventories. The Banquet Server maintains a clean, sanitary and safe event area at all times to ensure quality experience is delivered to guests. The successful Banquet Server will ensure quality and efficient guest service, maintain cleanliness and organization standards, and have exemplary attendance.

Level One

Responsibilities of Gold Key|PHR hourly Associates:

• Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.

• Be on time. Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.

• Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene

• Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company's service culture, -The Keys to Making it Right.-

• Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.

• Use your tools. Use the approved tools and checklists to complete assigned tasks.

• Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.

• Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.

• Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.

• Support the Team: Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.

• Other duties as assigned.

Associate Responsibilities specific for this role and Department:

• Set up of banquet functions and spaces.

• Set tables in assigned area according to standard

• Serve food and beverage for events in accord with BEO and standards promptly and efficiently to ensure a quality guest experience.

• Keep function room and station neat & clean per established policies & procedures.

• Use proper in-room clearing & aisle tray break-down buffet or other special food service tables & equipment.

• Assist with setting up/breaking down buffet or other special food service tables & equipment.

• Provide guest services in a highly professional manner exceeding guest expectations at all times.

• Be familiar with the various types of workable set-ups for each function room.

• Complete assigned sidework and checklists.

TypeQualification

EducationHigh School Diploma or Equivalent Preferred

ExperiencePrevious High Volume Restaurant or Banquet Service Preferred

SkillAble to work an entire shift standing and walking

ID: 2022-4207

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 100 E Main St

Job Detail

• Company:
  Goldkey

Job Description

This position will report to the Commercial Property Manager. The primary duty of the Personal Chauffeur is to transport our company executives and passengers to and from destinations in a comfortable, safe, and efficient manner. In the security role, the Loss Prevention Officer will coordinate the daily operations of security services to ensure that the services exceed the expectations of the owners and guests.

• Personal Chauffeur Responsibilities

• Driving responsibilities for transporting VIP guests and company Executives in company vehicles

• Coordination of guest transportation needs

• Take direction from Executives and Managers on travel plans and any changes to those plans

• Keep up-to-date records of all business trips including receipts, mileage, and hours worked

• Flexibility with hours of work

• Provide up-to-date journey information to passengers

• Provide first class service at all times

• Responsible for picking up and dropping off passengers in company owned automobiles

• Responsible for cleaning and keeping the vehicle stocked and fueled

• Coordinate airline arrival and departure schedules and send updated messages to coordinate passengers pick up

• Present a professional demeanor at all times

• Complete all duties with discretion and confidentiality

• Treat all passengers with respect and professionalism

• Expected to be courteous in all driving and non-driving situations

• Perform minor preventative maintenance to all company vehicles

• Maintain a clean driving record and always operate vehicles with the utmost safety while adhering to all state and local motor vehicle laws

• Keep Monthly Logs of all driving activity and hours

• Excellent organizational skills and record keeping

• Loss Prevention Officer Responsibilities

• Administer the safety and loss control policies to minimize the number and severity of accidents and injuries.

• The primary focus of the position is to provide a safe and secure environment for guests and associates by preventing or reducing Loss Prevention risks through patrols, audits and interaction with Property Management and staff.

• The supervisor monitors both the productivity and qualitative work product for the Loss Prevention Officers.

• Maintains responsibility for reporting procedures during incidents that require upper Management notification. Includes responding, documenting, reporting to Manager or Director depending on severity.

• Reports to manager or police authorities any unusual or suspicious conditions detected.

• Maintains all documentation for the evening shift and sends out the nightly report to the upper Management for review each morning. This includes incident reports, nightly security report and daily activity log.

• Reports on the condition of the asset: including lighting standards, safety concerns, inventory standards and key audits.

• Ensures that all areas for the company are inspected for any conditions that pose potential safety problems and creates work orders as needed.

• Patrols Offices during non- working hours, ensuring that doors are secured, and alarms are set if required.

• Assists Guests as needed including, nightly prompt support, customer service, express and responding to noise complaints.

Type - Qualification

Education - High school diploma or equivalent required

Experience - Minimum 1-year prior experience in loss prevention or related security experience preferred.

Skill - Valid vehicle operator's permit to drive security vehicle.

Skill - Courteous manner in dealing with public.

Skill - Supervisory skills

ID: 2022-4206

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 300 32nd Street, Suite 500

Job Detail

• Company:
  Goldkey

Job Description

The lead pastry cook supervises and coordinates the services and preparation of cakes, pies, muffins, brioche and pastries of all types according to Gold Key | PHR Standards.

Responsibilities of Gold Key|PHR hourly Associates:

• Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.

• Be on time. Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.

• Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene

• Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company's service culture, -The Keys to Making it Right.-

• Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.

• Use your tools. Use the approved tools and checklists to complete assigned tasks.

• Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.

• Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.

• Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.

• Support the Team: Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.

• Other duties as assigned.

• Control quality and consistency of all food served.

• Ensure functions are completed 30 minutes prior to service.

• Understand and maintain all standard recipes.

• Ensure all food supplies necessary for service are in appropriate supply on a timely basis.

• Responsible for production of sweet items, pastries, cakes, fruit compotes, breads, chocolates, etc. for all outlets as well as banquets and amenities.

• Keep walk-in, prep area and equipment up to Health Department standards at all time.

• Assists in producing and plating Banquet pastries.

• Work well under pressure of meeting production schedules and timelines for pastry needs

• Prioritize, organize, delegate work and follow through.

• Produce creative and artistic food work.

• Perform job functions with minimal supervision.

• Work cohesively with entire culinary staff as part of a team.

• Maintain food preparation handling and correct storage standards.

• Support procedures for food & beverage portion and waste controls.

• Follows proper handling and right temperature of all food products.

• Performs other duties as assigned to meet business needs.

TypeQualification

ExperienceMust have at least 2 years' experience in a similar position.

ExperienceMust have work experience in a hotel or fine dining establishment where plated desserts are needed.

ExperienceMust have experience with large banquet production of plated desserts as well as buffets.

SkillMust have passion for profession.

SkillMust be able to work a variety of shifts, including weekends and holidays

SkillBasic math skills needed to understand and implement recipes and measurements.

SkillMaintain a professional business appearance, attitude, and performance

SkillMove, bend, lift, carry, push, pull, and place objects weighing up to 70 pounds without assistance. Stand or walk for an extended period or for an entire work shift. Requires repetitive motion.

ID: 2022-4202

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4200 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

A Sous Chef will be responsible for the consistent, profitable and quality production and daily operations of the kitchen. The Sous Chef will also oversee and maintain the cleanliness and sanitation of the operation.

• Performs all duties of Culinary and related kitchen area associates to train new associates and step in and assist during high demand times.

• Supervises daily shift operations and oversees production and preparation of culinary items.

• Opens and closes kitchen shifts and ensures completion of assigned duties.

• Maintains food handling and sanitation standards.

• Works with Restaurant and Banquet departments to coordinate service and timing of events and meals.

• Assists with developing menus and promotions.

• Operates all department equipment as necessary and reports malfunctions.

• Purchases appropriate supplies and manages food and supply inventories according to budget.

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Understands and implements Safety Standards.

• Develops railroad-cleaning schedules for associates; ensures associates follow cleaning schedules and keep their work areas clean and sanitary.

• Ensures all associates have proper supplies, equipment and uniforms.

• Communicates areas in need of attention to staff and follows up to ensure follow through.

• Helps train associates in safety procedures and supervises their ability to execute departmental and hotel emergency procedures.

• Participates as needed in the investigation of associate accidents.

• Understands and complies with loss prevention policies and procedures.

• Oversee all aspects of the stewarding team including but not limited to:

  • Collaborate with assigned recruiters to determine and implement hiring guidelines and standards for the Stewarding team

  • Ensure clean and safe kitchen in all property outlets

  • Coordinate with Banquet team to prepare, deliver, clean, store and inventory Banquet china, glass and silver

  • Maintain back dock cleanliness and organization

  • Ensure adequate supply of cleaning chemicals, and requisition as needed

  • Responsible for compliance with general safety and Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS)

Education

• Culinary Degree preferred

Skill

• Understanding of restaurant, room service, bar/lounge, and banquet department procedures

• Knowledge of basic sanitation requirements and food handling safety standards

• Effective decision making skills

• Strong customer and associate relation skills

• Knowledge of overall hotel operations as they relate to the kitchen

• Ability to effectively manage labor productivity

• Good presentation and platform skills

• Good communication skills (verbal, listening, writing)

• Strong organization skills

• Effective conflict management skills

• Effective change management skills

• Good training/facilitator skills

• Knowledge of purchasing, inventory controls, supplies and equipment

• Knowledge of governmental regulations and safety standards (OSHA, EPA, ADA, CFC, NFPA)

Experience

• Experience with financial management e.g., ability to understand P&L statements, manage operating budgets, forecasting and scheduling

ID: 2022-4203

of Openings: 1

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

The assistant in this position will organize vendor invoices, readings, process and tracking of work order, process purchase order for of all supplies and materials. The Administrative Assistant is responsible to manage the work order system, participate in the Reserve for Replacement (RFR) process and maintenance of Engineering Standards Specifications and Inventories (SSI) .

• Screen incoming calls, responding independently when possible.

• Manage the work order management system.

• Responsible for agendas, action items & minutes for Forecast, Safety and Department meetings.

• Maintains department files/ records both confidential & non-confidential.

• Composes & prepares department correspondence, reports, & other necessary documents.

• Maintains General Ledger, work order management system, and department training records.

• Understand & communicate Company processes, policies & standard operating procedures to the department when applicable.

• Update Process Site if needed.

• Provide administrative support to department by making copies, faxing, filing, transcribing & emailing.

• Conduct research on an as needed basis.

• Assist in the preparation and followup of assignments, initiatives, projects & reports including scheduling building inspections.

• Follow up on all assigned assignments, initiatives, projects & reports.

• Orders & distributes all materials and office supplies.

• Completes and insures accurate inventory of parts room.

Type - Qualification

Skill - Proficient in MS Office products including: Word, Excel, Powerpoint, Publisher & Visio.

Skill - Ability to prioritize tasks and organize data, reports, and schedules

Experience - Previous experience working with general office equipment (facsimile, mail machine, copier, etc)

Education - High School diploma or GED required

Experience - Previous experience working in an entry level administrative position required (i.e., jr. admin, receptionist, file clerk, etc.)

ID: 2022-4204

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey