Company Detail

Job Description

Come be a part of The Main, Downtown Norfolk's upscale hotel, dining, and meeting destination. We are focused on delivering exceptional customer service while having competent, dedicated, and focused associates who are motivated by a profound responsibility to exceed our guests' expectations. We are always looking for the best talent to join our team.

Restaurant Supervisors coordinates and managers all aspects of front of house guest experience for the restaurant for a shift.

Level One

Responsibilities of Gold Key|PHR Supervisors:

• Understand the needs of the shift, deploy resources and communicate the plan to the staff department so that products and services are delivered timely and to the department's specifications.

• Use the department's Job Skill Handbooks to consistently coach and train Associates.

• Use the approved tools and checklists to set daily expectations for each Associate and ensure completion of the assigned tasks.

• Provide daily motivation and encouragement to motivate each Associate and create the environment and teamwork for excellent service.

• Monitor daily time and attendance including clock in and out to ensure daily labor budget is met. Make adjustments as needed to respond to call offs or changes in forecasted business volume.

• Follow Service Recovery guidelines to ensure that guest concerns are resolved to complete satisfaction. Understand and escalate guest concerns when necessary.

• Champion Gold Key/PHR's service culture, -The Keys to Making it Right- to proactively focus Associates on what matters most to lead in guest satisfaction for the brand, our market competitors and on social media.

• Constant inspection of your assigned areas of responsibility to ensure alignment with standards, specifications and inventories, which include cleanliness, environment/sense of place and guest experience; deploy corrective action or resources when necessary.

• Proactively manage safety and security procedures to prevent accidents, ensure healthy environments for both Associates and Guests.

• Ensure individual compliance with all Gold Key|PHR, Brand and state or federal training requirements for your role to include new hire, certification and re-certification as needed.

• Other duties as assigned.

• Assign all associates their duties, and inspect work for conformance to prescribed company/franchise standards of cleanliness.

• Interact with fellow associates in a courteous and professional manner.

• Greet and interact with the guest in a friendly and professional manner creating the -WOW- experience.

• Ensure that all guest requests you receive are satisfied in a timely and efficient manner. Provides service in a highly professional manner at all times.

• Prepare the pre-shift reports concerning room occupancy, notes for specific shift using the pre-shift template.

• Conduct daily pre-shift meeting

• Record data concerning work assignments and special projects and prepare periodic reports.

• Investigate complaints and takes corrective action during guest table visits.

• Possess full knowledge of all matters relating to proper techniques as established by hotel/franchise requirements.

• Complete associate safety training in compliance with PHR/franchise procedures, OSHA regulations and Restaurant Supervisor.

• Review internal management reports to include: occupancy forecasts, night audit summary, payroll edits, man-hour and payroll reports, productivity results from the prior day, operating checkbook accounts and schedules

• Attend weekly staff meeting

• Check periodically each day on any and all special project work

• Ensure that the resort maintains all QA standards as defined by any third party affiliations (Interval International or hotel franchiser) where applicable

• Assists Restaurant Manager with month end inventory to ensure adequate supplies, if requested.

• Ensure that all department employees receive comprehensive training as specified by the Operating Business Plan Assumptions

• Enforce 100% staff compliance with uniform and grooming standards

• Report unsafe work conditions/practices and safety/security violations in accordance with Company policy.

• Assist Restaurant Managers in training and supervising associates. Observe performance and encourage improvement through coaching as appropriate. Contribute to retention and motivation of associates through open communication and problem resolution.

• Manage and operate within the various outlet budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc...) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service

• Execute company programs and manage the operations of outlet / area(s) to ensure compliance with and SOPs, safety regulations and all other federal, state and local regulations and to ensure an optimal level of service, quality and hospitality are provided to the guests. Take full ownership of the shift as Shift Leader of assigned outlet/area(s). Will maintain standards in the Restaurants as directed by the Director of Outlets

• Execute, recommend and manage the implementation of promotions, displays, buffet presentation and other ideas within corporate guidelines to capture more in house guests and a larger share of the local market

• Respond to customer trends, needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects

• Promote an accident free workplace to minimize liabilities and related expenses

• Monitor and control the maintenance/sanitation of the various outlets and equipment to protect the assets, comply with regulations and ensure a safe work environment

• Complete any other responsibilities or duties as assigned

TypeQualification

SkillExcellent English verbal and written communication skills.

• Prior experience as a property level Restaurant Supervisor preferred

• Exposure to scheduling, PO processing, time card calculations and expense control systems preferred

• Degree in related area or equivalent of _ years of experience in the field.

• Demonstrated computer skills.

• Ability to interact with hotel/resort guests and staff in a courteous and professional manner.

• Ability to multi-task within specific time constraints.

• Good attitude and work ethic practices.

• Demonstrated ability and willingness to give direction.

• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of technical instructions and deal with several abstract and concrete variables.

• Able to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

• Able to work a flexible schedule including weekends and holidays.

• Willingness to receive development and supervisory training.

• Team building and motivational skills

EducationMore than two years of post high school education required. A degree from a four year college is preferred

ExperiencePrevious restaurant supervisory experience or experience as a Lead Trainer or Shift Leader

SkillAdvanced knowledge of principles and practices within the Restaurant/ Hospitality profession. This includes experiential knowledge required for management of people, complex problems and food and beverage management. Ability to investigate and analyze current activities or information and make logical conclusions and recommendations. Ability to make occasional decisions which are generally guided by established policy and procedures. Supervisory/management communication skills. Have the ability to operate the latest relevant computer software programs

ID: 2022-4147

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 100 E Main St

Job Detail

• Company:
  Goldkey

Job Description

Come be a part of The Main, Downtown Norfolk's upscale hotel, dining, and meeting destination. We are focused on delivering exceptional customer service while having competent, dedicated, and focused associates who are motivated by a profound responsibility to exceed our guests' expectations. We are always looking for the best talent to join our team.

Provide outstanding guest service to all guests while maintaining all company policy and procedures.

Responsibilities of Gold Key|PHR hourly Associates:

• Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.

• Be on time. Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.

• Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene

• Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company's service culture, -The Keys to Making it Right.-

• Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.

• Use your tools. Use the approved tools and checklists to complete assigned tasks.

• Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.

• Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.

• Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.

• Support the Team: Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.

• Other duties as assigned.

• Abide by all State, Federal and Corporate liquor regulations & alcohol awareness pertaining to service of alcoholic beverages.

• Provide Guest Service using a tray to carry the properly plated food items & properly garnished drinks.

• Anticipate guest needs, such as replenishing beverages & condiments.

• Maintain accurate bank & act as own cashier as needed while adhering to all company cash handling procedures.

• Maintain station cleanliness & organization throughout shift.

• Complete all assigned opening, running, & closing side work.

• Successfully complete all other duties as assigned.

TypeQualification

SkillAbility to multi-task

ExperiencePrevious high volume serving experience strongly preferred.

ExperienceMust be 18 years as required in compliance with State, Federal and Corporate liquor regulations pertaining to service of alcoholic beverages.

ID: 2022-4146

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 100 E Main St

Job Detail

• Company:
  Goldkey

Job Description

Come be a part of The Main, Downtown Norfolk's upscale hotel, dining, and meeting destination. We are focused on delivering exceptional customer service while having competent, dedicated, and focused associates who are motivated by a profound responsibility to exceed our guests' expectations. We are always looking for the best talent to join our team.

Audit, balance and report on the various areas of the hotel (e.g. food & beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure PHR and Hotel policies and procedures are followed and to prevent fraud

• Audit, balance and report on all food and beverage outlets' (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information

• Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc. to ensure accuracy and verify proper cash handling procedures are followed

• Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing.

• Prepare and input statistics and income journal sheets for preparation of daily reports

• Balance and close all bank ticket codes, daily

• Run night audit final after insuring all revenues are in balance nightly

• Perform the duties of a Front Desk Clerk including express checkouts

• Assist PBX in taking and placing wake-up calls, as needed

• Perform the duties of a bellperson as requested

• Meets with Front Office staff to received pertinent information regarding the daily activities and yeild management strategies.

• Perform, as necessary, the functions of the front desk with regard to check-in, check-out and customer service.

• Greet & interact with the guest in a friendly but professional manner creating the -WOW- experience.

• Ensure that all guest requests you receive are satisfied in a timely & efficient manner.

• Review internal management reports to include: occupancy forecasts, night audit summary, house account backup, reconciliation & productivity results from the prior day.

• Print the required reports and reconcile the daily departmental activities in preparation for the close of business process.

• Able to apply mathematical concepts including fractions, percentages, ratios & proportions to practical situations.

• Post room and tax and perform the necessary OnQ functions to close the business day.

• Complete the necessary closeout reports

• Balance and transmit the daily credit card transactions.

• Ensure the Zip Out check-out folios are printed and delivered to guests rooms

• Ensure payment is obtained for all guest rooms and that credit card approvals are current.

• Reconcile OnQ with the Lodgenet system.

• Reconcile phone revenue with the call accounting system.

• Retreive the Hotel Call Around from PBX and forward the final format via e.mail to the appropriate individuals.

• Prepare the necessary reports for the beginning of the day for Housekeeping.

• Compete the hotel Income Journal

• Complete the Night Audit Input for the PHR Pop-Up

• Submit the daily credit card batch.

• Complete the Night Audit Checklist.

• Perform cash balancing and complete the nightly cash drop.

• Complete the F&B Income Journal

TypeQualification

EducationHigh School Education or equivalent experience

ExperienceAccounting background preferred, but not required

SkillAbility to operate Personal Computer, Cash Register and Calculator. Ability to compile facts and figures. Telephone and guest relations etiquette and skills.

EducationHigh School Diploma or equivilent

ExperiencePrevious Night Auditor experience preferred.

SkillComputer knowledgeable/proficient with Microsoft Word & Excel including formula building.

ID: 2022-4145

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 100 E Main St

Job Detail

• Company:
  Goldkey

Job Description

Clean and supply all daily assigned guest rooms with special care given to Guest belongings. Stock each room with appropriate supplies to ensure that every Guest has a perfect room and everything they need to enjoy their stay.

• Know your job.

. Complete job skills training and possess a clear knowledge of the job

. Know property standards (SSI) and room types

. Listen attentively in Pre-shift and ask for clarification of assignments and expectations.

• Be on time.

. Read your schedule, follow attendance guidelines and report to work on time, in the proper uniform

. Follow clock in and out procedures

• Be on stage.

. Maintain a friendly, approachable, always willing to assist attitude

. Follow property personal appearance and uniform standards, be well groomed, practice good personal hygiene

. Use approved verbiage, scripting when interacting with all guests

. Follow proper procedure and scripting when entering a guest room

• Serve.

. Conduct yourself professionally and collaboratively with Guests and fellow Associates in accord with the company's service culture, -The Keys to Making it Right.-

• Work smart.

. Use your Room Attendant Board with instructions for sequence, special requests and clean type

. Complete cleaning all assigned rooms methodically and promptly to PHR Steps of Service without losing attention to detail and maintaining efficient time standards

. Ensure all guest rooms are set to documented SSI before turning over for inspection and occupancy

• Use your tools.

. Ensure cart or caddy (as applicable) is set up to standard

. Use the approved tools and checklists to complete assigned tasks

. Complete room assignment sheets and return to your supervisor at the end of your shift to checkout for the day

• Measure Up.

. Produce clean guest rooms that meet or exceed quality and efficiency standards of the department.

• Respect the space.

. Keep your work area, cart and closets clean and organized.

. Report any deficiencies in rooms or public areas promptly to your Supervisor or through the work order management tool as applicable.

• Be safe.

. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.

• Support the Team:

. Cooperate with other Associates and supervisors striving to create a positive work environment.

. Support team efforts through carrying out responsibilities in a constructive and professional manner.

• Other duties as assigned.

EducationHS-GED-Work Programme - or Over seas equivalent is desired.

Skillphysical set i sprimary importance - ability to handle to physical demands of the job.

ExperiencePast work experience in a similar or commensurate skill set - hospitable, prison, military experience.

ID: 2022-4144

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 100 E Main St

Job Detail

• Company:
  Goldkey

Job Description

A Server provides excellent Guest Service by anticipating Guest needs, making specific suggestions of menu items and beverages and monitors the flow of the Guest's dining experience

Level One

+ + Know all aspects of the menu and daily specials.

• Make specific suggestions of menu items, beverages while demonstrating the ability to up-sell.

• Perform procedures for the ordering process from the initial greeting to the check presentation in accordance with the sequence of service and service timing standards set forth by the company.

• Abide by all State, Federal and Corporate liquor regulations & alcohol awareness pertaining to service of alcoholic beverages.

• Provide Guest Service using a tray to carry the properly plated food items & properly garnished drinks.

• Anticipate guest needs, such as replenishing beverages & condiments.

• Maintain accurate bank & act as own cashier as needed while adhering to all company cash handling procedures.

• Maintain station cleanliness & organization throughout shift.

• Complete all assigned opening, running, & closing side work.

TypeQualification

ExperienceMust be 18 years as required in compliance with all State, Federal & Corporate liquor regulations pertaining to service of alcoholic beverages.

ExperiencePrevious high volume serving experience strongly preferred

EducationHigh School Diploma or equivalent preferred

SkillAbility to multi-task

ID: 2022-4143

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

Greet customers, park & secure vehicles, including locking doors & closing all hatches & windows.

• Report to work in complete company provided uniform including name tag.

• Provide guest services in a highly professional manner exceeding guest expectations at all times.

• Greet customers, park & secure vehicles, including locking doors & closing all hatches & windows.

• Must be able to receive money from other associates and guests, for valet parking and make correct change to them.

• Greet & interact with the guest in a friendly & professional manner creating the -WOW- experience.

• Inspect & evaluate physical condition of Valet area, including front drive, garage, and lobby for cleanliness and report any necessary repairs or safety concerns.

• Interact with fellow associates in a courteous & professional manner.

• Report unsafe work conditions/practices and safety/security violations in accordance with Company policy.

• Keep work areas in front of house and back of house clean.

• Attend & participate in all appropriate and/or mandatory meetings & on-going training sessions.

• Maintain good attitude & work ethic practices in order to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria.

• Able to work a flexible schedule including weekends and holidays as required.

• Assist doorperson & bell staff as needed.

• Filled out a guest parking ticket legibly. A parking ticket must have the following (no exceptions):

Green Ticket(Hotel): Full Name on the ticket should be the full name on the hotel reservation, license plate tag number, color of vehicle, make of vehicle, any scratches or dents must be marked, the driver's initials, and correct space parked before the keys are issued to the cashier.

Red Ticket (Restaurant): Must be Full name of the guest, license plate tag number, color of vehicle, make of vehicle, any scratches or dents must be marked, the driver's initials, and correct space parked before the keys are issued to the cashier.

Blue Ticket (Banquet or Events): Must be Full name of the guest, license plate tag number, color of vehicle, make of vehicle, any scratches or dents must be marked, the driver's initials, and correct space parked before the keys are issued to the cashier.

• All vehicles that are to be valet parked must be parked by valet or anyone assisting the valet department. A guest that valet parks, must never be asked or told to park their own vehicles.

• Drive slow and carefully when parking a guest car, walk and run fast when retrieving a guest car.

• Perform garage checks daily.

Successfully complete other duties as assigned.

TypeQualification

ExperienceMust be 21 Years of age

ExperienceHas possessed United States driver's license for a minimum of 3 years with proof of a clean DMV record.

EducationHigh School Diploma or equivalent preferred

ExperienceMinimum of 6 months valet or professional driving related experience preferred.

SkillCan safely operate both manual & automatic vehicles.

ID: 2022-4142

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4200 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

Come be a part of The Main, Downtown Norfolk's upscale hotel, dining, and meeting destination. We are focused on delivering exceptional customer service while having competent, dedicated, and focused associates who are motivated by a profound responsibility to exceed our guests' expectations. We are always looking for the best talent to join our team.

The Club Attendant is responsible for delivering exceptional guest service to all guests of the club level. The Club Attendant ensures efficient day to day operations of the club lounge, cleanliness and safety the lounge at all times, food and beverage set up and delivery to standard to ensure an above average guest experience. The successful Club Attendant will be friendly, professional, well groomed, have basic bartending skills and have exemplary attendance.

Responsibilities of Gold Key|PHR hourly Associates:

• Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.

• Be on time. Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.

• Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene

• Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company's service culture, -The Keys to Making it Right.-

• Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.

• Use your tools. Use the approved tools and checklists to complete assigned tasks.

• Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.

• Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.

• Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.

• Support the Team: Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.

• Other duties as assigned.

Associate Responsibilities specific for this role and Department:

• Provide elevated, personalized service for every guest with critical attention to detail. Interact with each Club guest to ensure needs are met and communicated throughout the hotel. This may include requests for transportation, restaurant reservations, special amenities and local attraction recommendations.

• Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion.

• Proper set-up of all Food and Beverage presentations ensuring guest satisfaction with offerings and service.

• Proper clearing and cleaning of all dishes and associated utensils required for food service.

• Bartending duties are an essential function of this role.

• Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.

• Review designated in-house and arrival guest lists and be familiar with guest's names and room locations.

• Perform Pre-Arrival to verify information and anticipate guest needs.

• Perform a welcome call to guests 15 minutes after arrival to offer additional services and ensure satisfaction.

• Review designated in-house and arrival guest lists and be familiar with guest's names and room locations.

• Resolve guest complaints ensuring their complete satisfaction with resolution, following up accordingly with hotel departments and guest.

• Monitor and maintain the cleanliness and working condition of department equipment and supplies. Uphold uncompromising levels of cleanliness for Club Lounge and room floors.

• Prepare work orders for maintenance repairs and distribute to Engineering.

TypeQualification

EducationHigh School Graduate

ExperienceA minimum of two years customer service experience as a concierge or in a related field working with a full service hotel

SkillAbility to speak English fluently; ability to write clearly and legibly.

SkillExcellent communication skill both in person and over the phone.

SkillProficiency with computers and software programs, such as, Microsoft Word and Excel. Ability to "surf" the net to assist with directions and "what's happening around town".

ID: 2022-4141

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 100 E Main St

Job Detail

• Company:
  Goldkey

Job Description

Come be a part of The Main, Downtown Norfolk's upscale hotel, dining, and meeting destination. We are focused on delivering exceptional customer service while having competent, dedicated, and focused associates who are motivated by a profound responsibility to exceed our guests' expectations. We are always looking for the best talent to join our team.

Provide a presence in the lobby to engage with guests while helping to shape their personal journey. This person will have the opportunity to live Conrad Hilton's dream of -Filling the Earth with the Light and Warmth of Hospitality,- and to help -Shape your guest's personal journey.- This person will enjoy interacting with guests, while getting to know the purpose of their travel and find solutions that make their journey as pleasurable as possible. This person will ensure that Hilton guests receive an engaging welcome, first-class service and the pleasant, comfortable experience possible. Also, this person will work closely with the guest services team to ensure that all guest requests and challenges are not only satisfied, but anticipated and consistently met beyond guest expectations, each in a memorable manner. The goal is to provide guests with an experience; an opportunity to feel empowered, relaxed, entertained and connected - all to achieve customer satisfaction, quality service and compliance with corporate/franchiser policies and procedures while meeting/exceeding financial goals. This person is to be posted in the Lobby by the Front Door. The position is responsible for being the greeting provider and direction giver while assisting the department manager(s) with short term planning and day-to-day operations of the Guest Services Department and carrying out initiatives to ensure excellent service and quality. The major areas of responsibility/management include Lobby cleanliness and organization.

TypeQualification

Skill1. Ability to stand for extended periods of time. 2. Review the CRM Arrival Report. 3. Familiarize yourself with the day's in-house meetings, functions and groups. 4. Familiarize yourself with any local events or activities outside the hotel and in the immediate area. 5. Familiarize yourself with any VIPs in-house and greet them by name. 6. Check the day's arrival departure counts and the hotel occupancy level. 7. Review any Welcome Amenities and departure gifts for today's arrivals and departures. 8. Review all engagement tools to help guests with their reasons for travels. 9. Keep yourself updated and conversant about the behospitable.com, hiltonjourney.com and hiltonathome.com websites. 10. Be hospitable and follow the Service Standards. 11. Enjoy your interactions with your guests. 12. Listen to guests. 13. When problems are encountered, give your assurance to the guest that we will look into it. Give them your name (Be Accountable) 14. Be observant of your environment and communicate safety, security and housekeeping issues that may arise during your shift. 15. Share best practices with other Hilton Lobby Ambassadors on the team. 16. Meet with your manager/supervisor daily to review all guest and team member challenges, as well as suggestions to ensure the follow-up process. 17. Be in professional attire appropriate for the hotel. 18. Must display professional body language and make appropriate eye contact with guests. 19. Must be visible in the lobby during periods of peak arrival and departure activity. 20. Shall open door(s), if needed, smile, engage and greet all guests as they enter the lobby with salutations such as, -Good morning/evening- and -Welcome to the Hilton.- 21. Shall extend courtesy to guests at all times by using pleasant words such as -certainly,- -my pleasure,- -please- and -thank you.- 22. Must use the guest's last name, if known, at every encounter. 23. Must communicate with the guest to learn the reason for their travels and the quality of their stay. 24. Shall, when providing directions or assistance, accompany the guest a minimum of a few steps and/or offer to escort them to their destination. 25. Must find appropriate responses to guests' requests or opportunities and communicate guest requests and opportunities to the appropriate departments in a timely manner. 26. Shall open door(s), if needed, smile and greet guests as they depart by inquiring about the guest's stay, thanking the guest for staying with Hilton, asking him/her to return again and bidding the guest farewell. 27. Must complete the Hilton Lobby Ambassador certification. 28. Explain hotel facilities, their location in the hotel, hours of operation and answer all questions about these facilities and any other hotel questions that may arise. 29. Ensure that the Bellman checks luggage for hotel guests both for day and overnight. 30. Maintain Lobby Organization and standing alert by the Front Door waiting for guests. 31. Maintain an open communication line through all shifts by proper use of pre-shift huddle logs. 32. Coordinate with Valet, Bellman and Front Desk staff to ensure impeccable arrival and departure experiences. 33. Assist guests with transportation needs. 34. Ensure all areas affecting the guest's sense of arrival present an organized and clean appearance at all times. 35. Maintain knowledge of all Emergency Procedures, including guest related responsibilities and evacuation procedures. Assist in the case of an emergency. 36. Focus on providing world-class customer service for every guest at every opportunity. Remember the guest needs come first and there is no length that they cannot go to in order to provide the perfect hospitality experience. Anything

ID: 2022-4140

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 100 E Main St

Job Detail

• Company:
  Goldkey

Job Description

A Server provides excellent Guest Service by anticipating Guest needs, making specific suggestions of menu items and beverages and monitors the flow of the Guest's dining experience

Level One

+ + Know all aspects of the menu and daily specials.

• Make specific suggestions of menu items, beverages while demonstrating the ability to up-sell.

• Perform procedures for the ordering process from the initial greeting to the check presentation in accordance with the sequence of service and service timing standards set forth by the company.

• Abide by all State, Federal and Corporate liquor regulations & alcohol awareness pertaining to service of alcoholic beverages.

• Provide Guest Service using a tray to carry the properly plated food items & properly garnished drinks.

• Anticipate guest needs, such as replenishing beverages & condiments.

• Maintain accurate bank & act as own cashier as needed while adhering to all company cash handling procedures.

• Maintain station cleanliness & organization throughout shift.

• Complete all assigned opening, running, & closing side work.

TypeQualification

ExperienceMust be 18 years as required in compliance with all State, Federal & Corporate liquor regulations pertaining to service of alcoholic beverages.

ExperiencePrevious high volume serving experience strongly preferred

EducationHigh School Diploma or equivalent preferred

SkillAbility to multi-task

ID: 2022-4019

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

Solicits, books, plans, and coordinates meetings/functions while maximizing the banquet space to meet/exceed sales goals.

• Solicit, negotiate and book new and repeat business through efforts (outside sales calls, telemarketing, mailings, networking, etc...) while maximizing banquet space to meet/exceed revenue goals

• Execute a territorial marketing strategy to capture the maximum amount of revenue and meet/exceed sales goals

• Plan, upsell and detail the meeting/function with the client including: space requirements, times, equipment, menus, themes/decorations, etc... Complete the contracts, prepare the appropriate paperwork, coordinate with the appropriate areas in the hotel, resolve any issues, complaints and problems to ensure quality product delivery and customer satisfaction

• Prepare status and period end reports to keep management abreast of activities

• Maintain up-to-date knowledge of corporate/hotel procedures and products and the competition's product, strengths and weaknesses to continually improve sales strategies and the achievement of goals

• Participate in communication and professional organizations to maintain high visibility and promote sales

• Participate in communication and professional organizations to maintain high visibility and promote sales

• • Establishes leads sources for each targeted market segment and makes initial sales solicitation, creating a separate sales file for each qualified prospect.

• Develops lead log follow up and client call trace systems.

• Network with affiliated PHR hotels, competitive hotels and ResPlus for lead source generation.

• Adheres to the approved selling activity quotas, reporting progress to DOS, along with General Manager, on a weekly and monthly basis.

• Responds to all franchise generated group leads for catering/meeting needs.

• Obtains rate and restriction approvals from DOS prior to extending group sales agreement to client.

• Processes all group sales contracts and ensures booking details are thoroughly communicated with Reservations and Operations.

• Generates a specified number of client site inspections each week.

• Participates with any and all PHR and/or franchise related sales blitz programs, locally and in feeder city markets.

• Establishes contact and maintains a consistent relationship with all pertinent contacts identified as a realistic sources of business.

• Attends weekly Food and Beverage Meeting on behalf of PHR Sales Department.

• Actively participates and works closely with any and all lead producing organizations including: area CVB's, Chambers (local and feeder markets) and client trade specific associations.

• Produces Weekly Function Sheets, Banquet Event Orders, and obtains all information related to function space events.

TypeQualification

EducationMore than two years of post high school education, but

ExperienceExperience required by position is from one to two full years of employment in a related position with this company or other organization(s)

SkillRequires thorough knowledge of the practices and procedures of the catering, food & beverage and hospitality professions. Requires knowledge of the hotel's policies and procedures and the ability to determine course of action based on these guidelines. Requires ability to investigate and analyze current activities and/or information involving readily available data and indicating logical conclusions and recommendations. Must posses communication skills in terms of the ability to negotiate, convince, sell and influence professionals and/or hotel guests. Ability to drive to outside sales calls

Skill

• Sound people and interactive skills.

• Ability to work independently, self motivated.

• Strong multi tasking and organizational skills.

• Clear written and verbal communication skills.

EducationSome college required.

ExperiencePrior experience as a catering sales manager in an upscale full service hotel environment.

ID: 2022-4139

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

The General Manager is the visionary leader responsible for managing all hotel operations in order to achieve customer (guest, associate, corporate and owner) satisfaction and quality service while meeting/exceeding company established financial goals; through the creation of a dynamic culture of guest service which values the Associate, their contributions and development. Position recommends hotel's budget, marketing and business plans, and manages within approved plans and objectives. Position is responsible for the direct supervision of the hotel's executive committee and the indirect supervision of all hotel associates. Position has regular contact with the hotel owners, local officials, social and charitable organizations franchise operator to provide information and discuss operations and Hotel positioning.

• Participate in community and professional organizations to maintain high visibility and promote a good image. The goal is to foster future company growth.

• Maintain the property in first class condition; protect, secure and enhance the assets as appropriate.

• Resolve customer complaints as appropriate to maintain a high level of satisfaction and quality. Ensure the integration between the BSC (and SALT (franchise)

• Support consistent Asset Management and Engineering Services through the Managing Director and ensure that company policies, procedures and processes are followed and adhered to.

• Support consistent Human Resources management through the Corporate HR function and ensure that company policies, procedures and processes are followed and adhered to. The goal is to attract, hire, train, develop, motivate, retain, empower, coach and counsel, provide performance feedback, resolve problems, offer open communications, discipline and terminate, as appropriate.

• Principle responsibility for direct oversight and management of: Housekeeping, Bell staff, Operators, Guest Service Agents, and Security .

• Implement direction from the Managing Director as to the hotel's annual and long term operational, sales and marketing, capital, revenue, expense and profit goals to meet/exceed owner and corporate management expectations. The goal is to maximize company profits.

• Drives Customer Satisfaction Index (Interval International, SALT, MEDALIA, etc.)

• Resolve timeshare owner and guest concerns in a timely manner. Respond to all negative comment cards according to the process.

• Promotes company incentive programs rewarding guest service and comment card penetration and scoring

• Review current and prior day's Prompt Response Log, recognizing good performance and identifying areas for improvement

• Meet or exceed company benchmarks for all guest satisfaction rating systems

• Implement company programs (Corporate and Franchise). Develop and manage property programs and operations of the hotel in a manner that is consistent with the requirements of: the Management Contract, the Franchise Agreement, Federal/State laws and regulations, and PHR Company policies and procedures. The goal is to maintain a high level of customer satisfaction and at the same time, manage a strong profit line and limit liability.

• Directs Night Manager with the ongoing focus of guest service, responsiveness and safety

• Ensure all pre-shift departmental meetings occur, attending same on a rotational basis, enabling clear two way communication. Conduct a monthly intercom meeting with associates in all departments

• Promote company culture of performance recognition and reward

• Enforce all company SOP's, processes, operating plans and standards

• Determines and assign work to direct reports on a daily and project basis

• Ensure all associates receive sufficient training to perform their jobs and that all supervisory and managerial staff are adequately trained to administer their respective duties in their respective department.

• Guarantees that all performance evaluations are performed in a timely and equitable fashion

• Direct property asset management staff in accord with operating plan, budget and property standards

• Directs the Safety Committee as an active member

• Directs property based post orders and security coverage, maintaining a tight key control system and a secure, safe environment

• Ensure checkbook system is accurately implemented and adhered to. Manage any pending item

• Monitor staffing guides and productivity standards are adhered to reviewing daily accountability reports for all operational departments

• Continual random auditing of all processes to confirm functionality and effectiveness of each, correcting deficiencies as determined

• Manages Walk-In marketing of available inventory for maximum revenue

• Assists accounting with annual budget for each operating department under his/her contact

• Contribute to the Division project work as assigned by Senior Executives

• Ensure promising associates and supervisors receive developmental and ongoing training, building bench strength in Human Resources for growth and natural attrition

• Perform a monthly Quality Assurance Inspection of the property

• Verify Deposits and ensure they are taken to the bank before 2pm

• Oversees property RFR projects

TypeQualification

SkillAbility to communicate goals and objectives and inspire associates to achieve these goals.

SkillBackground demonstrating proven leadership ability

SkillAdvanced knowledge of the hospitality and business management fields.

EducationCollege degree or equivalent education/experience

ExperienceFive years experience as a general manager with resort and/or convention hotel experience preferred.

ExperienceStrong Hotel Operational background

SkillDemonstrate analytical thinking

SkillProfessional verbal and written communication

SkillComputer proficiency including - Word, Excel, Outlook, Project & Power Point

SkillHuman Resource skills concerning recruitment, training, motivational and team building attributes.

ID: 2022-4135

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: Atlantic Avenue

Job Detail

• Company:
  Goldkey

Job Description

The General Manager is the visionary leader responsible for managing all hotel operations in order to achieve customer (guest, associate, corporate and owner) satisfaction and quality service while meeting/exceeding company established financial goals; through the creation of a dynamic culture of guest service which values the Associate, their contributions and development. Position recommends hotel's budget, marketing and business plans, and manages within approved plans and objectives. Position is responsible for the direct supervision of the hotel's executive committee and the indirect supervision of all hotel associates. Position has regular contact with the hotel owners, local officials, social and charitable organizations franchise operator to provide information and discuss operations and Hotel positioning.

• Participate in community and professional organizations to maintain high visibility and promote a good image. The goal is to foster future company growth.

• Maintain the property in first class condition; protect, secure and enhance the assets as appropriate.

• Resolve customer complaints as appropriate to maintain a high level of satisfaction and quality. Ensure the integration between the BSC (and SALT (franchise)

• Support consistent Asset Management and Engineering Services through the Managing Director and ensure that company policies, procedures and processes are followed and adhered to.

• Support consistent Human Resources management through the Corporate HR function and ensure that company policies, procedures and processes are followed and adhered to. The goal is to attract, hire, train, develop, motivate, retain, empower, coach and counsel, provide performance feedback, resolve problems, offer open communications, discipline and terminate, as appropriate.

• Principle responsibility for direct oversight and management of: Housekeeping, Bell staff, Operators, Guest Service Agents, and Security .

• Implement direction from the Managing Director as to the hotel's annual and long term operational, sales and marketing, capital, revenue, expense and profit goals to meet/exceed owner and corporate management expectations. The goal is to maximize company profits.

• Drives Customer Satisfaction Index (Interval International, SALT, MEDALIA, etc.)

• Resolve timeshare owner and guest concerns in a timely manner. Respond to all negative comment cards according to the process.

• Promotes company incentive programs rewarding guest service and comment card penetration and scoring

• Review current and prior day's Prompt Response Log, recognizing good performance and identifying areas for improvement

• Meet or exceed company benchmarks for all guest satisfaction rating systems

• Implement company programs (Corporate and Franchise). Develop and manage property programs and operations of the hotel in a manner that is consistent with the requirements of: the Management Contract, the Franchise Agreement, Federal/State laws and regulations, and PHR Company policies and procedures. The goal is to maintain a high level of customer satisfaction and at the same time, manage a strong profit line and limit liability.

• Directs Night Manager with the ongoing focus of guest service, responsiveness and safety

• Ensure all pre-shift departmental meetings occur, attending same on a rotational basis, enabling clear two way communication. Conduct a monthly intercom meeting with associates in all departments

• Promote company culture of performance recognition and reward

• Enforce all company SOP's, processes, operating plans and standards

• Determines and assign work to direct reports on a daily and project basis

• Ensure all associates receive sufficient training to perform their jobs and that all supervisory and managerial staff are adequately trained to administer their respective duties in their respective department.

• Guarantees that all performance evaluations are performed in a timely and equitable fashion

• Direct property asset management staff in accord with operating plan, budget and property standards

• Directs the Safety Committee as an active member

• Directs property based post orders and security coverage, maintaining a tight key control system and a secure, safe environment

• Ensure checkbook system is accurately implemented and adhered to. Manage any pending item

• Monitor staffing guides and productivity standards are adhered to reviewing daily accountability reports for all operational departments

• Continual random auditing of all processes to confirm functionality and effectiveness of each, correcting deficiencies as determined

• Manages Walk-In marketing of available inventory for maximum revenue

• Assists accounting with annual budget for each operating department under his/her contact

• Contribute to the Division project work as assigned by Senior Executives

• Ensure promising associates and supervisors receive developmental and ongoing training, building bench strength in Human Resources for growth and natural attrition

• Perform a monthly Quality Assurance Inspection of the property

• Verify Deposits and ensure they are taken to the bank before 2pm

• Oversees property RFR projects

TypeQualification

SkillAbility to communicate goals and objectives and inspire associates to achieve these goals.

SkillBackground demonstrating proven leadership ability

SkillAdvanced knowledge of the hospitality and business management fields.

EducationCollege degree or equivalent education/experience

ExperienceFive years experience as a general manager with resort and/or convention hotel experience preferred.

ExperienceStrong Hotel Operational background

SkillDemonstrate analytical thinking

SkillProfessional verbal and written communication

SkillComputer proficiency including - Word, Excel, Outlook, Project & Power Point

SkillHuman Resource skills concerning recruitment, training, motivational and team building attributes.

ID: 2022-4132

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4200 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

The Cavalier Resort Activities Coordinator is responsible for the coordination, planning and execution of the resort's daily activities and special events. They are friendly, creative, a problem solver, self-starter and have a flexible schedule. The resort activities coordinators will create monthly calendars throughout the season to schedule daily activities for guests of the resort and residents of the Cavalier and 42 Ocean. They will develop strong working relationships with all outlets on property and create unique, five-star level experiences for all guests and residents.

• Handle all in house and external communication for Activities

• Manage sign-ups from residents and hotel guests for daily activities - collect sign-up sheets from front desk associates at Marriott Oceanfront, Cavalier, and any resident sign ups from the Resident Relations Manager

• Ensuring resort flyers and signage on resort property is correct and up to date.

• Execute rain day plans for outdoor activities.

• Maintain equipment used for activities.

• Order supplies.

• Work within given budget.

• Ensure agreed upon items are available and at location for activities and events in a timely manner.

• Ensure guest and resident satisfaction while participating in sponsored activities.

• Continuously look for new, fun, and innovative ways to expand the resort's activities offerings.

• Create promotional material with in-house resources and handle marking efforts (updated lobby screens, weekly resort guides and distribution, etc.).

• Handle guest issues at activities as they arise. Contact the Beach Club Manager if you cannot resolve the issue.

• Ensure proper ID procedures are followed at any event that includes alcohol.

• Ensure Marriott resort fee guidelines are met.

Type Qualification

Experience Previous customer service skills preferred

Skill Must speak fluent English

Skill Strong communication skills to interact with people

Skill Must possess good listening and problem-solving skills

Skill Must be able to prioritize and multitask in a fast-paced environment

Skill Must be able to complete all position specific tests according to department standards

Skill Must be able to remain calm and professional in a stressful situation.

ID: 2022-4122

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

Responsible for cleanliness and sanitizing all areas of the restaurant

Level One

• Responsibilities of Gold Key|PHR hourly Associates:

• Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.

• Be on time. Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.

• Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene

• Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company's service culture, -The Keys to Making it Right.-

• Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.

• Use your tools. Use the approved tools and checklists to complete assigned tasks.

• Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.

• Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.

• Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.

• Support the Team: Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.

• Other duties as assigned.

• Establish and maintain a high standard of cleanliness and sanitation in all food service outlets in the hotel.

• Perform routine maintenance and cleaning on dish room equipment to include but not limited to carts, and fixtures in assigned areas in accordance with Department S.O.P.s and work practices.

• Attend and participate in all appropriate and/or mandatory meetings and on-going training sessions.

• Inspect and evaluate physical condition of equipment daily for cleanliness. Report any necessary repairs to your immediate supervisor.

• Compliance with company policies to include: following daily and weekly cleaning checklists and documented standards of cleanliness and organization.

• Maintain a high level of the sanitation and safety standards through weekly inspections

• Possess full knowledge of all matters relating to proper cleaning techniques.

• Efficient coordination of distribution of all supplies and equipment to all food and beverage outlets.

• Perform special cleaning projects as assigned.

Type

Qualification

Experience

Must be at least 18 years old.

Education

Able to read, write and speak basic English.

Experience

Operating dishwashing machine, dishware handling and floor maintenance.

Experience

Previous similar experience preferred.

Education

High School Diploma or equivalent preferred

Skill

Able to apply common sense understanding to carry out simple one- or two- step instructions. Able to deal with standardized situations with only occasional or no variation.

Skill

Able to push, stand, stoop, bend, and lift items weighing up to 50-70 pounds repetitively during entire shift.

Skill

Ability to read and follow simple checklists.

Skill

Able to dispense and mix cleaning detergents according to directions.

ID: 2022-4121

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

The Cook III prepares food in accordance with production requirements and standard recipes and is most often assigned to fry, pantry or salad station. The Cook III maintains a clean, sanitary and safe station at all times to ensure safe and quality products are delivered to guests. The successful Cook III will efficiently set-up assigned station, produce products consistent with quality standards and recipes, and have exemplary attendance.

Responsibilities of Gold Key|PHR hourly Associates:

• Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.

• Be on time. Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.

• Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene

• Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company's service culture, -The Keys to Making it Right.-

• Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.

• Use your tools. Use the approved tools and checklists to complete assigned tasks.

• Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.

• Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.

• Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.

• Support the Team: Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.

• Other duties as assigned

Associate Responsibilities specific for this role and Department:

• Will be responsible for working the fry, pantry and salad stations.

• Must be able to produce and plate salads/pantry and fried items.

• Prepare food of consistent quality following recipe cards and production and portion standards.

• Start food items that are prepared ahead of time, making sure not to prepare over estimated needs.

• Date all food containers and rotate as per the SOP, making sure that all perishables are kept at proper temperatures.

• Check pars for shift use, execute necessary preparation, freezer pull and line set up. Communicate any out-of stock items or possible shortages.

• Assist in setting up and stocking of buffet.

• Return all food items not used on next shift to designated storage areas, being sure to cover/date all perishables.

• Assist in prep work of vegetables and condiments as required for the next shift.

• Maintain food & cleanliness standards to ensure that the highest quality products are consistently maintained.

• Perform routine maintenance & cleaning on line equipment.

• Manage time & station productivity according to the volume of business in assigned stations.

• Effectively set-up & produce a quality product from all stations in a manner adhering to health department & company standards.

• Can work in high stress & fast paced environment.

• Functions safely & efficiently under extreme kitchen heat conditions.

TypeQualification

EducationHigh school education or equivalent experience

ExperienceMinimum one year food service or related work

SkillAbility to operate, maintain and properly clean deep fryer, broiler, stove, steamer, food processor, mixer, slicer, oven, steam table, tilt kettle, waffle iron, flat top grill

EducationAble to read, write and speak basic English.

SkillAble to apply common sense understanding to carry out simple one- or two- step instructions. Able to deal with standardized situations with only occasional or no variation.

EducationAble to understand and apply basic mathematical skills (addition, subtraction, multiply and division in all units of measure) in order to obtain correct dilution ratios, portion control, etc.

ExperiencePrefer at least 2 years experience working in a high volume kitchen

ID: 2022-4119

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

Cook 1/Lead Cook is responsible for preparing food items in accordance with production requirements and quality standards while maintaining a safe, sanitary work environment. Must be able to work and train on all stations in the kitchen as needed.

• Must be able to work and train on all stations.

• Supervise the cooks and cold prep person's food production on the front line, check all items against the recipies. Verify that all items are served and presented in a quality manner.

• Monitor the line set up prior to all meal functions to ensure maxium efficiency.

• Date all food containers and rotate as per the SOP, making sure that all perishables are kept at proper temperatures.

• Check pars for shift use, determine necessary preparation, freezer pull and line set up. Note any out-of stock items or possible shortages. Assist in keeping buffet stocked.

• Return all food items not used on next shift to designated storage areas, being sure to cover/date all perishables.

• Monitor the equipment maintenance and kitchen clean as you go policy to ensure strict adherence.

• To assist in cross-training employees and train new employees in their positions on the line.

• To assist the Sous Chef / Banquet Chef in maintaining standards of quality and maintains a professional presence on the line.

• Maintain food & cleanliness standards to ensure that the highest quality products are consistently maintained.

• Possess full knowledge of all matters relating to proper cooking techniques to exceed guest expectations at all times.

• Provide guest services in a highly professional manner exceeding guest expectations at all times.

• Report unsafe work conditions/practices & safety/security violations in accordance with Company policy.

• Perform routine maintenance & cleaning on line equipment.

• Inspect & evaluate physical condition of equipment daily for cleanliness reporting any necessary repairs to your immediate supervisor.

• Manage time & station productivity according to the volume of business in assigned stations.

• Effectively set-up & produce a quality product from all stations in a manner adhering to health department & company standards.

• Can work in high stress & fast paced environment.

• Functions safely & efficiently under extreme kitchen heat conditions.

• Successfully complete all other duties as assigned.

EducationHigh school education or equivalent experience.

ExperienceTwo years related culinary experience and a exstensive knowlodge of kitchen operations.

SkillKnowlodge of cooking techniques and practices and procedures. Able to perform non-repetitive analytical work.

EducationAble to read, write and speak basic English.

SkillAble to apply common sense understanding to carry out simple one- or two- step instructions. Able to deal with standardized situations with only occasional or no variation.

EducationAble to understand and apply basic mathematical skills (addition, subtraction, multiply and division in all units of measure) in order to obtain correct dilution ratios, portion control, etc.

ExperiencePrefer at least 2 years experience working in a high-volume kitchen.

ID: 2022-4117

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

Assists guest with their check-ins & outs. Must repeatedly be able to transport guest's luggage, as well as other belongings weighing approximately 50 pounds. Is knowledgeable about the property, as well as surrounding local area enough so to provide directions or make recommendations as requested. Exceeds guest expectations at all times.

Level One

• Show guests to room while assisting them with their luggage. Ability to lift 75 pounds repeatedly and efficiently

• Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions.

• Check luggage for hotel guests both for day and overnight

• Maintain the designated stations in the lobby, standing alert to be easily summoned for fronts

• Open doors while guests are being greeted in a friendly and courteous manner

• Maintain the cleanliness of the bellstand, lobby and baggage room. Keep lobby door and windows clean when not busy with guests

• Post the daily events board and entertainment board in the lobby.

• Maintain an open communication line through all shifts by proper use of intershift log

• Deliver messages, amenities, and valet laundry to guest rooms

• Perform pick-ups and drop-offs at the airport for the guests in a timely and friendly manner and inspect vehicles.

• May perform the duties of a valet

• Assist front desk with key inventory twice weekly

• Escort guests to & from room while assisting them with their luggage & other belongings.

• Explain all hotel facilities, their location in the hotel, hours of operation, & answer all questions about facilities & local area questions.

• Maintain the designated stations in the lobby & stands alert to be assist guests or other front of house areas when requested.

• Greets guests in a friendly & courteous manner while maintaining eye contact.

• Maintain the cleanliness of the bellstand, bellcarts, lobby & baggage room.

• Keep lobby door & windows clean when not busy with guests.

• Assist guests with transportation needs

• Be aware of V.I.P. and repeat guests and greet them by name.

• Maintain an open communication line through all shifts.

• Assists Front Desk with guest service tasks, such as, delivery of messages, faxes, amenities, valet laundry, welcome packages and other items that may need to be delivered to guests.

• Valet or move guest vehicle if needed.

• Successfully complete all other duties as assigned.

TypeQualification

EducationHigh School Education or equivalent experience

ExperienceCustomer Contact Experience preferred

SkillAbility to communicate with guests, respond to questions, knowledge of hotel services, local area events and activities. Ability to drive vans, limousines and automobiles and an excellent driving record as verified by a Motor Vehicle Report preferred. Second language may be desired.

EducationHigh School Diploma or equivalent preferred

Experience6 months bellperson experience.

SkillGood communication skills needed. Ability to read, write and speak English fluently. Second language is a plus.

SkillAbility to communicate with guests and respond appropriately to questions.

SkillStrong knowledge of hotel products and services.

SkillStrong awareness of local area attractions, events, and activities.

SkillAbility to lift 75 pounds repeatedly and efficiently.

ID: 2022-4123

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4200 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

Prepares a variety of hot and cold food items such as salad, sauces, side dishes, appetizers and mise en place. Portions, washes, peels, slices and mixes vegetables, fruits, pastas and other ingredients for entrees, appetizers, salads and garnishes. Carves and slices meats, cheese. Measures and mixes ingredient to make salad dressings, sauces, salads and hot and cold food items following recipes

Level One

• Washes, peels, chops or dices food and vegetables. Slices cold meats and prepares seafood

• Prepares an extensive variety of cold food items utilizing standardized recipes and portions food as specified

• Tastes all food prepared to ensure proper flavor, texture and consistency and that items meet established quality standards

• Cleans and Sanitizes all utensils, preparation equipment and counters required for production

• Demonstrates awarness of costs relative to this position

• Maintains all tools and equipment and reports any damage to Supervisor.

• Assist in prep work of vegetables and condiments as required for the next shift

• Maintain food & cleanliness standards to ensure that the highest quality products are consistently maintained.

• Possess full knowledge of all matters relating to proper cooking techniques to ensure safe food handling and consistent adherence to recipes.

• Provide guest services in a highly professional manner exceeding guest expectations at all times.

• Report unsafe work conditions/practices & safety/security violations in accordance with Company policy.

• Perform routine maintenance & cleaning on line equipment.

• Inspect & evaluate physical condition of equipment daily for cleanliness reporting any necessary repairs to your immediate supervisor.

• Manage time & station productivity according to the volume of business in assigned stations.

• Effectively set-up & produce a quality product from all stations in a manner adhering to health department & company standards.

• Can work in high stress & fast paced environment.

• Functions safely & efficiently under extreme kitchen heat conditions.

• Successfully complete all other duties as assigned.

TypeQualification

EducationHigh school education or equivalent experience

ExperienceMinimum one year food service or related work

SkillAbility to operate, maintain and properly clean deep fryer, broiler, stove, steamer, food processor, mixer, slicer, oven, steam table, tilt kettle, waffle iron, flat top grill

EducationAble to read, write and speak basic English.

SkillAble to apply common sense understanding to carry out simple one- or two- step instructions. Able to deal with standardized situations with only occasional or no variation.

EducationAble to understand and apply basic mathematical skills (addition, subtraction, multiply and division in all units of measure) in order to obtain correct dilution ratios, portion control, etc.

ExperiencePrefer at least 2 years experience working in a high volume kitchen

ID: 2022-4120

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

The Cook II prepares food in accordance with production requirements and standard recipes and is most often assigned to work the grill, broil, saut and raw bar stations. The Cook II maintains a clean, sanitary and safe station at all times to ensure safe and quality products are delivered to guests. The successful Cook II will effectively set-up the assigned station, produce products consistent with quality standards and recipes, and have exemplary attendance.

Level One

• Responsibilities of Gold Key|PHR hourly Associates:

• Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.

• Be on time. Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.

• Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene

• Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company's service culture, -The Keys to Making it Right.-

• Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.

• Use your tools. Use the approved tools and checklists to complete assigned tasks.

• Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.

• Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.

• Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.

• Support the Team: Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.

• Other duties as assigned.

• Associate Responsibilities specific for this role and Department:

• Follow food & cleanliness standards to ensure that the highest quality products are consistently maintained.

• Set up to pars for shift use, execute necessary preparation, freezer pull and line set up. Communicate any out-of-stock items or possible shortages.

• Date all food containers and rotate, making sure that all perishables are kept at proper temperature.

• Inspect & evaluate physical condition of equipment daily for cleanliness reporting any necessary repairs to your immediate supervisor. Perform routine maintenance & cleaning on line equipment.

• Return all food items not used on next shift to designated storage areas, being sure to cover/date all perishables.

• Consistently produce products according to recipe specifications and within ticket time standards.

• Complete station closing checklist to ensure seamless transition and setup of the station for the next shift.

Type

Qualification

Skill

1. Able to read, write and speak basic English.

2. Able to understand and apply basic mathematical skills (addition, subtraction, multiply and division in all units of measure) in order to obtain correct dilution ratios, portion control, etc.

3. Able to apply common sense understanding to carry out simple one- or two- step instructions. Able to deal with standardized situations with only occasional or no variation.

4. Able to push, stand, stoop, bend, and lift items weighing up to 50-70 pounds repetitively during entire shift.

5. Good attitude and work ethic practices in order to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria.

6. Able to work a flexible schedule including weekends and holidays as required.

7. Can work in high stress & fast paced environment.

8. Functions safely & efficiently under extreme kitchen heat conditions.

Education

Able to read, write and speak basic English.

Skill

Can work in high stress & fast paced environment. Functions safely & efficiently under extreme kitchen heat conditions.

Skill

Able to apply common sense understanding to carry out simple one- or two- step instructions. Able to deal with standardized situations with only occasional or no variation.

Education

Able to understand and apply basic mathematical skills (addition, subtraction, multiply and division in all units of measure) in order to obtain correct dilution ratios, portion control, etc.

Experience

Prefer at least 2 years experience working in a high volume kitchen

Experience

Possess full knowledge of all matters relating to proper cooking techniques to ensure safe food handling and consistent adherence to recipes.

ID: 2022-4118

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

The Doorperson is responsible for greeting every guest in a friendly, courteous and professional manner. The Doorperson ensures the cleanliness and safety of the front drive and property entrance at all times. The successful Doorperson will efficiently greet every guest, provide information or directions to guests, and have exemplary attendance.

Level One

• Responsibilities of Gold Key|PHR hourly Associates:

• Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.

• Be on time. Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.

• Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene

• Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company's service culture, -The Keys to Making it Right.-

• Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.

• Use your tools. Use the approved tools and checklists to complete assigned tasks.

• Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.

• Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.

• Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.

• Support the Team: Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.

• Other duties as assigned.

• Associate Responsibilities specific for this role and Department:

• Greet all guests upon arrival, smiles, opens door and actively uses the 10-5 first & last method for guest interaction including all scripting.

• Hail taxis as needed

• Maintains communication with front office on guests that are arriving or departing to ensure a seamless and efficient check in or out process.

• Directs traffic in a manner which keeps the front driveway clear of vehicles.

• Gives area directions to guests.

• Remains stationed at the outside front door at all times when not assisting guests or performing other job duties.

• Maintains the front hotel area clean, orderly and hazard free.

• Changes hotel marquee' when directed to by management.

• Respond to guest questions and answer information on local attractions, events and daily activities in the hotel.

• Be aware of V.I.P. and repeat guests and greet them by name and communicate to property leadership when a V.I.P has arrived on property.

• Ensure all areas affecting the guest's sense of arrival present an organized and clean appearance at all times.

• Maintain knowledge of all Emergency Procedures, including guest related responsibilities and evacuation procedures. Assist in the case of an emergency.

• Performing check-in and check-out calls involving luggage handling and the escorting of guests from the front door to the front desk, or vice versa, on a frequent basis

• Open vehicle, as well as hotel doors while greeting all arriving & departing guests.

• Coordinate with Valet, Bellperson, & Front Desk staffs to ensure impeccable arrival/departure experiences.

• Valet or move guest vehicle if needed.

TypeQualification

EducationHigh school education or equivalent experience

ExperienceCustomer contact experience preferred

SkillKnowledge of hotel and the city. Ability to converse with guests and fellow employees

ExperienceMinimum of 6 months doorperson experience at a major hotel preferred.

EducationHigh School Diploma or equivilent preferred.

SkillComfortable in frequent guest face to face interactions.

SkillAbility to remember names and faces of frequent guests.

SkillAbility to safely operate a manual or automatic vehicle for guests while exceeding guest expectations

ID: 2022-4115

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 100 E Main St

Job Detail

• Company:
  Goldkey

Job Description

Come be a part of The Main, Downtown Norfolk's upscale hotel, dining, and meeting destination. We are focused on delivering exceptional customer service while having competent, dedicated, and focused associates who are motivated by a profound responsibility to exceed our guests' expectations. We are always looking for the best talent to join our team.

The Sales Manager is responsible for direct solicitation of a targeted client base by segment as assigned by the DOS through booking and selling activity quotas. This position is responsible for making telephone and personal sales calls, generating site inspections and booking all group related business to include but not limited to: corporate, local volume accounts, SMERF, relocation, government, military, training and local demand generator sourced business (i.e.; hospitals, schools, nursing and catering facilities). Maintains sales file for each client and reports weekly/monthly on bookings and call activity. Works closely with Reservations Manager filling in periods of soft demand during off peak and shoulder seasons, obtaining rate and stay approvals prior to transacting sales contracts with client.

• Understand the target market segment(s) and sales plan (by segment, year, and month) for achieving the established sales booking goal.

• Establish lead sources for each target market segment and develop solicitation plan to meet weekly sales activity quotas: calls, site visits, and outside calls.

• Report progress punctually and proactively with the Director of Catering and Convention Services on planned and actual activity in daily pre shift, 1 on 1 meeting, and daily business review.

• Follow the steps in the Group Sales Operating Plans to set up a customer, record solicitation activity, and prepare contracts in the CRM.

• Use Selective Sell Guidelines and rates, dates, space, and menus approved in Daily Business review prior when extending sales contracts to clients.

• Elevate any nonstandard or post sale request to the DOCCS for review and approval.

• Turnover accurate and complete sales contract to the Catering and Convention Services Team so they detail and upsell the event.

• Coordinate with Reservations, Rooms Controller, Front Office and Finance for rooming lists, arrivals needs, and direct bill approval.

• Cultivate sales relationships with contacts identified as realistic sources of business and use sales and marketing entertainment allocated funds effectively.

• Participate in any Gold Key/PHR or franchise related sales programs including responding to brand generated leads.

• Attend Daily Business Review Meetings presenting new business for approval.

• Actively participate in sales presentations, property tours and customer meetings

• Professionally represent the hotel in community, at industry organizations and events and while entertaining clients.

• Lead special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

TypeQualification

EducationFour-year college degree preferred, however any combination of education and training within hotel sales may also be considered.

SkillPrior experience as a group sales manager in an upscale full service hotel environment - Proficient computer skills (Delphi, Word, Outlook, Excel) - Ability to communicate effectively and positively with internal and external clients - Problem solving skills - Ability to establish and master goals - Strong multi tasking and organization skills

Skill

• Sound people and interactive skills.

• Ability to work independently, self motivated.

• Strong multi tasking and organizational skills.

• Clear written and verbal communication skills.

Experience

• Prior experience as a group or transient sales manager in an upscale full service hotel environment.

ExperienceSome college preferred.

ID: 2022-4116

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 100 E Main St

Job Detail

• Company:
  Goldkey

Job Description

The Distillery Assistant (DA) assists the Distillery operations and retail team/s with day to day activities within the distillery. The DA performs tasks as requested by Management, including but not limited to: product packaging, retail store stocking, sanitizing of tasting room and retail store, and assisting with distillery tour operations. This position requires work on weekends and nights, typically until 8:30PM. This is a full time 40 hour a week position.

Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.

• Be on time. Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.

• Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene

• Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company's service culture, -The Keys to Making it Right.-

• Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.

• Use your tools. Use the approved tools and checklists to complete assigned tasks.

• Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.

• Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.

• Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.

• Support the Team: Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.

• Other duties as assigned.

• Follow all SOPs; to include safety and sanitary regulations, all federal, state and local regulations to ensure optimal levels of quality

• Assist in the maintenance/sanitation of the Distillery and equipment to protect the assets

• Follow and promote accident prevention program to minimize liabilities and related expenses.

• Assist in the packaging of all spirits to include labeling, bottling, packaging and sorting

TypeQualification

SkillAble to understand and apply basic mathematical skills (addition, subtraction, multiply and divide in all units of measure)

SkillAble to work a flexible schedule including weekends and holidays as required

SkillGood attitude and work ethic

SkillAble to read, write and speak basic English.

ID: 2022-4114

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4200 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

The overall objective and purpose of the Sushi Cook position is to prepare food for the sushi bar and dining rooms including preparation, flavoring, and cooking process for daily sushi specials and sushi menu. The incumbent is responsible for preparing quality food and pleasing presentations to Orion's specifications, as well as meeting food handling and quality assurance standards. They are to provide the highest level of service in support of the mission, core values, standards and goals established by the PHR Mission Tenants

Level One

• Prepares sushi rolls, nigiri, sashimi and other Sushi items

• Prepares raw fish nigiri in an appropriate manner.

• Responsible for Training and mentoring new Cook 2's

• Makes sushi rice with perfect form and consistency.

• Manages storage of fruits, vegetables, and meat such as crab, eel, salmon, and tuna.

• To complete temperature books of hot and cool food.

• To complete the equipment check list and walk through and notify if any problem with equipment.

• To properly and efficiently prepare and present all food items to be served including accommodating special guests' requests.

• To rotate food in walking coolers and freezers to minimize waste and spoilage.

• To maintain internal cleanliness of all food prep areas.

• To communicate the need for goods to be ordered to kitchen leadership.

• To follow all specifications and to properly set up hot and cold line stations.

• To communicate all guest requests to an appropriate leader in a timely and professional manner.

• To be able to read, understand and produce in a timely manner.

• To maintain a thorough knowledge of menu items.

• Maintain a neat and organized work area to include adhering to sanitation standards according to state law and health codes.

• Maintain neat, clean and professional appearance according to standards

• Comply with all company safety and security policies and procedures. Report accidents, injuries and unsafe conditions

• To comply with company and departmental safety rules and regulations, including the property handling of all relevant equipment and machinery.

• To attend all training and meetings as directed.

• To perform other tasks, including cross-training as directed.

• Assists in monthly food inventories

• Assist with nightly food production lists

TypeQualification

SkillUnderstanding and knowledge of safety, sanitation and food handling procedures.

SkillGood knowledge of production and operations in all forms of sushi

SkillMust be familiar with proper use and cleaning of relevant kitchen equipment and machinery.

SkillGood knowledge of sushi methods, sauces, soups and other sushi skills

SkillProficient in fish butchery, to include whole fish and fabrication of filets for sushi and sashimi

SkillProficient in preparation of all menu items on both the lunch, and dinner menu.

SkillMust have proficient knowledge of sauting, culling, broiling, poaching, boiling, steaming and braising.

SkillKnowledge of fabrication of basic proteins required.

SkillAbility to effectively communicate and multi-task

SkillProficient in handling knives and culinary tools

SkillBasic knowledge and experience working with Microsoft Word, Excel and Outlook as well as POS (point of sale) systems

Experience2+ years of relevant work experience in similar scope - required

ExperienceExperience within luxury brand/markets - preferred

ID: 2022-4111

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

A Bar Back maintains clean glassware, displayed in a safe manner, ensuring that all equipment is continuously cleaned after each use. This associate works as part of a team to provide friendly, efficient service in a professional manner, ensuring that the guest receives immediate attention.

Essential Job Functions:

Maintain pars of supplies at the bar by being responsible for the stocking of ice, paper products, to go cups, glassware, china for menu items, roll ups, etc.

Keep bartender informed of items to be ordered on regular basis, anticipating business to not run out.

Acknowledges a guest if bartender is with another guest, relates guest orders to bartender.

Responds to all requests from bartenders for priorities and assistance.

Bring bar food from the kitchen to the bar for bartender to serve or to direct you to place.

Able to help set bar wells when needed

Cut bar fruit daily as needed.

Checks all glassware for chips, spots, prints, soap residue, lipstick, etc.

Assists in clearing the bar by returning all used plates and silverware to dish room as guests finish at the bar.

Rinses blenders and other equipment as used.

Rotates stock as needed. Is able to pour wines on own with bartender approval.

Knows where all bar items are stored and maintains proper storage with organization and cleanliness.

Understand and comply with all company, city and state liquor laws.

Additional Responsibilities

Reports to head bartender when arriving, prior to taking breaks and before leaving.

Mush check schedule for any changes and is aware of all posted memos.

Completes all assigned sidework as required, prior, during and after shift.

Assists other team members in the restaurant, decks and raw bar/sushi bar as needed.

Able to work a flexible schedule including weekends and holidays as required for extremely long hours.

• Accomplish daily assignments of stocking all beverage items.

• Assist bartenders with various stocking tasks.

• Maintain front of the house cleanliness standards to ensure that the highest quality products are consistently maintained.

• Interact with fellow associates in a courteous & professional manner.

• Exceeds guest expectations at all times.

• Report unsafe work conditions/practices & safety/security violations in accordance with company policy.

• Interact with the guest in a friendly & professional manner creating the -WOW- experience.

• Perform routine maintenance & cleaning on all bar equipment to include but not limited to fixtures in assigned areas in accordance with Company policy.

• Inspect & evaluate physical condition of equipment daily for cleanliness.

• Manage time & bar section productivity according to the volume of business in all areas.

• Report any necessary repairs to the bar manager.

• Continuously transport glasses, ice, heavy bottles, kegs & other bar related inventories.

• Can work in a fast paced bar environment.

• Understand & comply with all Company, city & state liquor laws.

• Successfully complete all other duties as assigned.

Skill

• Have good communication skills both speaking and understanding English.

• Display speed, accuracy, attention to detail, courtesy and anticipation of guests needs.

• Have willingness to work long hours on feet in high pressure environment, handling multiple tasks simultaneously.

• Should be in good physical condition and be able to bend, reach overhead, some pushing and pulling. Repetitive use of hands and wrists, firm grasping required, and hands are in and out of water frequently. Occasional changes in temperatures from walk-in refrigeration.

• Must listen to direction.

• Must be over 21.

ExperienceAt least 1 yr. in a mid to high volume outlet

ExperienceKnowledge of beverages, wines, and spirits helpful

SkillTransport 100 pounds

EducationHigh school diploma required

ID: 2022-4112

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 100 E Main St

Job Detail

• Company:
  Goldkey

Job Description

The Cook II prepares food in accordance with production requirements and standard recipes and is most often assigned to work the grill, broil, saut and raw bar stations. The Cook II maintains a clean, sanitary and safe station at all times to ensure safe and quality products are delivered to guests. The successful Cook II will effectively set-up the assigned station, produce products consistent with quality standards and recipes, and have exemplary attendance.

Level One

• Responsibilities of Gold Key|PHR hourly Associates:

• Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.

• Be on time. Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.

• Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene

• Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company's service culture, -The Keys to Making it Right.-

• Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.

• Use your tools. Use the approved tools and checklists to complete assigned tasks.

• Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.

• Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.

• Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.

• Support the Team: Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.

• Other duties as assigned.

• Associate Responsibilities specific for this role and Department:

• Follow food & cleanliness standards to ensure that the highest quality products are consistently maintained.

• Set up to pars for shift use, execute necessary preparation, freezer pull and line set up. Communicate any out-of-stock items or possible shortages.

• Date all food containers and rotate, making sure that all perishables are kept at proper temperature.

• Inspect & evaluate physical condition of equipment daily for cleanliness reporting any necessary repairs to your immediate supervisor. Perform routine maintenance & cleaning on line equipment.

• Return all food items not used on next shift to designated storage areas, being sure to cover/date all perishables.

• Consistently produce products according to recipe specifications and within ticket time standards.

• Complete station closing checklist to ensure seamless transition and setup of the station for the next shift.

Type

Qualification

Skill

1. Able to read, write and speak basic English.

2. Able to understand and apply basic mathematical skills (addition, subtraction, multiply and division in all units of measure) in order to obtain correct dilution ratios, portion control, etc.

3. Able to apply common sense understanding to carry out simple one- or two- step instructions. Able to deal with standardized situations with only occasional or no variation.

4. Able to push, stand, stoop, bend, and lift items weighing up to 50-70 pounds repetitively during entire shift.

5. Good attitude and work ethic practices in order to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria.

6. Able to work a flexible schedule including weekends and holidays as required.

7. Can work in high stress & fast paced environment.

8. Functions safely & efficiently under extreme kitchen heat conditions.

Education

Able to read, write and speak basic English.

Skill

Can work in high stress & fast paced environment. Functions safely & efficiently under extreme kitchen heat conditions.

Skill

Able to apply common sense understanding to carry out simple one- or two- step instructions. Able to deal with standardized situations with only occasional or no variation.

Education

Able to understand and apply basic mathematical skills (addition, subtraction, multiply and division in all units of measure) in order to obtain correct dilution ratios, portion control, etc.

Experience

Prefer at least 2 years experience working in a high volume kitchen

Experience

Possess full knowledge of all matters relating to proper cooking techniques to ensure safe food handling and consistent adherence to recipes.

ID: 2022-4107

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4200 Atlantic Ave

Job Detail

• Company:
  Goldkey