Company Detail

Job Description

Come be a part of The Main, Downtown Norfolk's upscale hotel, dining, and meeting destination. We are focused on delivering exceptional customer service while having competent, dedicated, and focused associates who are motivated by a profound responsibility to exceed our guests' expectations. We are always looking for the best talent to join our team.

Search for, respond to and handle any security problems, issues, concerns and disaster emergency situations in accordance with all policies, procedures and regulations to ensure the safety & security of the hotel's assets, guests, and Associates.

• Patrol all areas of the hotel property including outside parking lots. Note, search for, handle and report any unusual circumstances, safety violations, car theft, destruction and/or suspicious or undesirable persons and escort off property, if necessary

• Document a concise security report on a daily log including incidents of theft, accidents and safety violations

• Complete the necessary security forms to document losses of property or personal injury to guest or employee

• Maintain familiarity of all hotel disaster and emergency policies, procedures and regulations; respond immediately to emergency alarms or calls for help, determine course of action, notify appropriate authorities and perform first aid and CPR as needed

• Conduct investigations of security incidents

• Enforce the `No Solicitation Policy' of the hotel

• Maintain security of hotel key system; issue and receive keys

• Escort and witness cash handling as needed

• Assist in shipping and receiving operations

• Perform first aid & CPR in emergency situations as needed.

• Respond quickly & calmly to emergency situations.

• Remain professional & composed during stressful situations always treating guests respectfully with a high level of customer service.

• Successfully complete all other duties as assigned.

TypeQualification

ExperienceValid CPR/First Aid Certification required. Must be maintained and provided to HR annually.

ExperienceExperience in Security/Loss Prevention preferred

SkillValid vehicle operator's permit to drive security vehicle.

SkillMust possess excellent English verbal and written communication skills

SkillMust possess superior customer service skills

SkillAbility to tolerate high noise conditions on in-facility tours and exposure to weather conditions on outside tours.

ID: 2022-4065

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 100 E Main St

Job Detail

• Company:
  Goldkey

Job Description

Come be a part of The Main, Downtown Norfolk's upscale hotel, dining, and meeting destination. We are focused on delivering exceptional customer service while having competent, dedicated, and focused associates who are motivated by a profound responsibility to exceed our guests' expectations. We are always looking for the best talent to join our team.

To provide guest services including, but not limited to seating, food ordering, merchandise sales, while assisting with general restaurant operations in a manner that best represents the company image and quality standards.

• Lead: Utilizes the standard seating procedures to coordinate efficient guest seating according to table availability and the seating requirements for all guest parties.

• Runner: To safely guide guests to the assigned table while providing pleasant conversation related to the establishment or tourist location.

• Greeter: Provides an enthusiastic welcoming to all guests while gathering their information needed to determine the best seating accommodations for each party.

• Cashier: To provide knowledgeable and courteous assistance for guests who choose to order items to be taken off property i.e. retail, food, and beverages. The Cashier is responsible for maintaining an accurate drawer and adhering to all cash handling policies and procedures.

Level One

Responsibilities of Gold Key|PHR hourly Associates:

• Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.

• Be on time. Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.

• Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene

• Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company's service culture, -The Keys to Making it Right.-

• Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.

• Use your tools. Use the approved tools and checklists to complete assigned tasks.

• Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.

• Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.

• Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.

• Support the Team: Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.

• Other duties as assigned.

• Greet Guests in a friendly & courteous manner upon entering & exiting the restaurant.

• Gather necessary guest information needed to provide the best seating accommodations.

• Inform guests of information related to seating such as approximate wait times & offering suggestions for more timely seating.

• Provide guest seating in a courteous, safe, & efficient manner.

• Provide guests with helpful menu information & personal recommendations to assist with the ordering process.

• Perform assigned sidework developed to maintain general organization & cleanliness of the host station & all related areas.

• Organize, inventory, & sell retail items (if applicable).

• Continually communicates all seating needs to all appropriate management, server assistants, kitchen staff, & servers to ensure optimum seating is achieved.

• Provide general information for all Guests as requested.

• Successfully complete all other duties as assigned.

SkillStrong communication skills are required to interact both person to person and over the telephone. Must speak clearly and have the ability to clearly articulate thoughts.

• Must possess good listening and problem solving skills.

• Must be able to prioritize and multitask in a face pace environment.

• Basic mathematic skills required to count money, make change, and ensure accurate inventory counts are recorded.

• Must be able to complete all position specific tests according to department standards.

ExperiencePrevious experience in the restaurant or hotel industry is a plus.

SkillPrevious working experience with computers is a bonus.

EducationSome High School Required.

ID: 2022-4066

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 100 E Main St

Job Detail

• Company:
  Goldkey

Job Description

Supervise the Front Desk operations to achieve customer satisfaction, quality service and compliance with corporate/franchiser policies and procedures while meeting/exceeding financial goals. Position is responsible for the assisting the department manager(s) with short term planning and day-to-day operations of the Front Desk and carrying out initiatives to ensure excellent service and quality. Recommends, implements and monitors the Department's budget and manages expenses within approved budget constraints.

. Handle guest check-ins and check-outs efficiently and in a friendly and professional manner

. Supervise desk clerks and work load during shift. Complete shift check-lists as specified

. Run accurate room status reports in a timely manner and relay necessary information to effected departments and individuals

. Update daily group information; maintain and be familiar with future group files. Monitor and prepare group requirements and relay necessary information to effected departments and individuals

. Print cashiers report and verify balances. Verify all banks and deposits accordingly

. Monitor key control to maintain hotel security

. Respond to guest questions regarding the hotel. Know the lay out of the hotel including all suites, parlors, meeting rooms and all outlets' location and hours of operation

. Maintain good working relationships and open lines of communication with all other departments.

. Train, cross-train, and re-train (when necessary) all Front Desk Personnel

. Assist Front Desk and/or Hospitality Manager when necessary

. Oversee associates duties and inspect work for conformance to prescribed company/franchise standards of cleanliness.

. Assist in preparing schedules for the department and forwards same to senior management for approval.

. Inventories stock to ensure adequate supplies

. Investigate complaints and take corrective action or take to Senior Management for assistance.

. Prepare any reports concerning room occupancy, payroll expenses, and department expenses. Communicate issues to senior management and refer any that were not resolved.

. Greet and interact with the guest in a friendly and professional manner creating the "WOW" experience

. Possess full knowledge of all matters relating to proper techniques as established by hotel/franchise requirements.

. Interact with fellow associates and guests in a courteous and professional manner

. Ensure that all guest requests you receive are satisfied in a timely and efficient manner. Provides service in a highly professional manner at all times.

. Conduct daily pre-shift meetings

. Attend weekly staff meeting when directed by management

. Record data concerning work assignments and special projects and prepare periodic reports.

. Ensure that the resort maintains all WA standards as defined by any third-party affiliations

. Enforce 100% staff compliance with uniform and grooming standards

. Report unsafe work conditions/practices and safety/security violations in accordance with Company policy

. Assign all associates their duties, and inspect their work for conformance to prescribed company/franchise standards

. Other duties as assigned

Type Qualification

Experience 1-2 years supervisory experience in a Hotel or other customer relations position.

Experience Minimum of 1 years experience in supervisory position required

Experience Experience Minimum of 2 years experience in front office setting at a major hotel.

Skill Type a minimum of 35wpm. IBM data entry experience desirable. Ability to communicate in English. Second language desirable. Ability to achieve positive guest relations and maximize guest satisfaction. Ability to handle cash and credit transactions. Ability to enforce all company rules and SOPs. Supervisory skills.

Skill Professional communication skills and basic computer knowledge

Skill Demonstrated ability to work as a positive member of a leadership team, developing Associates to their maximum potential and maintaining a supportive work environment.

Skill Ability to respond to common inquiries or complaints from other departments, guests, regulatory agencies, or members of the business community.

Skill Ability to apply mathematical operations in accomplishing job tasks.

Skill Proficiency with Computer and knowledge of Property Management System

ID: 2022-4061

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

To provide Guest Services including but not limited to seating, food ordering, merchandise sales, while assisting with general restaurant information in a manner that best represents the company image and quality standards.

Utilizes the standard seating procedures to coordinate efficient Guest seating according to table availability and the seating requirements for all Guest parties.

Primarily responsible for training new hostesses, running QSR and leading the hostess team during each shift.

Level One

• Responsibilities of Gold Key|PHR hourly Associates:

• Know your job.Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.

• Be on time.Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.

• Be on stage.Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene

• Serve.Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company's service culture, -The Keys to Making it Right.-

• Work smart.Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.

• Use your tools. Use the approved tools and checklists to complete assigned tasks.

• Measure Up.Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.

• Respect the space.Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.

• Be safe.Report unsafe work conditions or practices and safety or security violations in accordance with company policy.

• Support the Team:Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.

• Other duties as assigned.

• Delegates tasks to host staff during each shift

• Responsible for the training of new host staff

• Reports directly to the Maitre d' with reservations or guest issues

• Assists in the overall flow and seating in the restaurant

• Greet Guests in a friendly & courteous manner upon entering & exiting the restaurant.

• Gather necessary guest information needed to provide the best seating accommodations.

• Inform guests of information related to seating such as approximate wait times & offering suggestions for more timely seating.

• Provide guest seating in a courteous, safe, & efficient manner.

• Provide guests with helpful menu information & personal recommendations to assist with the ordering process.

• Perform assigned side work developed to maintain general organization & cleanliness of the host station & all related areas.

• Organize, inventory, & sell retail items (if applicable).

• Continually communicates all seating needs to all appropriate management, server assistants, kitchen staff, & servers to ensure optimum seating is achieved.

• Provide general information for all Guests as requested.

• Successfully complete all other duties assigned

ExperiencePrevious Experience in the restaurant or hotel industry is a plus

SkillPrevious working experience with computers is a bonus

Education High School

ID: 2022-4063

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

Plan and manage the Restaurants, Room Service and other food and beverage outlets, as appropriate, in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures, and federal, state and local regulations, while meeting/exceeding financial goals. Responsible for the short term planning and managing the Restaurant and Room Service and sharing Beverage responsibility with the Beverage Manager . Recommends promotional ideas and procedural changes. Prepares forecasts, implements, monitors and controls the budget for the various outlets.

Manage the Human Resources in the various outlets in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication and recommend discipline and termination, as appropriate

Forecast, implement, monitor, control and report on Restaurant and Room Service budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc...) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service

Implement company programs and manage the operations of the restaurants and Room Service to ensure compliance with and SOPs, safety regulations and all other federal, state and local regulations and to ensure an optimal level of service, quality and hospitality are provided to the guests. Will maintain standards in the Restaurants as directed by the General Manager.

Create, recommend and manage the implementation of promotions, displays, buffet presentation and other ideas within corporate guidelines to capture more in house guests and a larger share of the local market

Respond to customer trends, needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects

Perform special projects and other responsibilities as assigned

Execute and promote an Accident Prevention Program to minimize liabilities and related expenses

Monitor and control the maintenance/sanitation of the various outlets and equipment to protect the assets, comply with regulations and ensure a safe work environment

Cost of Goods:

*Responsible for proper tracking through the posi of all food and beverage.

*Responsible for prevention of product loss through strict adherence to the opening procedures

*Monitoring staff to prevent theft.

Smallwares and Supplies:

*Responsible for controlling breakage and shrinkage levels of all supplies and tableware.

*Responsible for proper storage, labeling and security of all non-food supplies and tableware.

*Responsible for proper stocking of all supplies and tableware. This stock should be divided into working and backup storage pars.

10% Program:

*Daily logging of 10% discount cards into a tracking excel spreadsheet

*Visit Sister properties on a weekly basis to pass out discount cards and pass out award letters

*Order 10% cards when necessary

50% Tracking:

*Daily logging of all 50% discount coupons into a tracking excel spreadsheet.

QA Punchlist:

*Responsible for creating a bi monthly task list using the mid month and end of month QA inspections.

Marketing and Menu Printing:

*Responsible for maintaining proper stocking levels tent cards, flyers, menus, and other in house marketing collateral.

*Responsible for the up keep and condition of the above menus, and marketing collateral.

Service Standards and Training:

*Assists with and ensures implementation of written standards of service for hostess', servers, or server assistants.

*Maintain and exceed set standard service standards.

*Insure the maintenance of all training programs and booklets.

*Insure all employees are properly trained using standard training procedures.

Hiring and Recruiting:

*Determines and implements hiring guidelines and standards.

*Conduct screening interviews with potential employees.

*Insure that all hiring, interview, and screening procedure are followed in accordance with SOPs.

Coaching and Evaluating:

*Responsible for periodic evaluations of staff

Labor Cost Control:

*Cuts staff according to volume of business.

*Create the staffing schedules schedule and insure that it is costed in accordance with budgeted guidelines.

Manager Training:

*Responsible for assisting in the implementation of manager training programs and profiles for dining room supervisors

*Responsible for the ongoing training and development of supervisors

Floor Management:

*Responsible for daily floor management shifts.

Adherence to S.O.P:

*Responsible for maintaining and up dating all line level and manager checklists

*Responsible for managing and enforcing all other standard operating procedures

Cleanliness, Organization, and Maintenance:

*Responsible for maintaining all front and/or back of the house cleanliness standards

*Responsible for insuring that all storage rooms remain clean, organized, labeled, and properly stocked.

*Responsible for insuring that manager walk-thrus are conducted for outside grounds areas.

*Responsible for proper maintenance of all front of the house items.

*Responsible for insuring proper work order procedures are followed, as well as following up on all work orders.

Quality Control:

*Responsible for maintaining quality standards for all beverages.

*Responsible for insuring all AM staff are thoroughly trained on plate presentation and food quality standards.

Retail (TBD):

*Responsible for proper merchandising of all items to be sold as retail.

*Responsible for control procedures to insure budgeted profit levels.

*Daily retail Audit

*Stocking of all retail in display cabinets

*Weekly review of retail inventory for ordering purposes

Cash Control Responsibilities:

*Responsible for monitoring all cash control procedures

*Responsible for insuring opening paperwork is performed correctly

*Count all Banks and record on the Hotel Funds Relinquish Form

Product and Service:

*Oversee product and services procurement

*Responsible for ensuring products procured are in line with specifications and for ensuring service and product delivery meet or exceed expectations.

Type Qualification

Education More than two years of post high school education required. A degree from a four year college is preferred

Experience Three to four years of equivalent multi-outlet experience or similar high volume related restaurant with sales in excess of 3 million dollars with this company or other organization(s)

Skill Advanced knowledge of principles and practices within the Restaurant/ Hospitality profession. This includes experiential knowledge required for management of people, complex problems and food and beverage management. Ability to investigate and analyze current activities or information and make logical conclusions and recommendations. Ability to make occasional decisions which are generally guided by established policy and procedures. Supervisory/management communication skills. Must have the ability to operate the latest relevant computer software programs

Experience - Five (5) years or more experience in High Volume Restaurant Business

- Good knowledge of Restaurant Industry

- Experience working in a corporate atmosphere

- Posses good leadership and organizational skills

- Be proficient in Word and Excel

Education - Experience working in a corporate atmosphere

- College or Trade school education preferred

Skill - Good knowledge of wine, and wine training

ID: 2022-4060

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4200 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

Responsible for set-up, deliver and retrieve all food and beverage orders to guest rooms and hospitality suites while ensuring quality service, guest satisfaction and the achievement/maintenance of Hilton standards and profit maximization

Level One

• Set-up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by IHC Standards

• Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines

• Set-up and deliver all VIP amenities

• Service all hospitality suites in accordance with BEO and established policy and procedures

• Complete all shift sidework as outlined in the hotel's operating policies and procedures

• Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales. Report all communications to immediate shift supervisor

• Perform all cash handling responsibilities in accordance with IHC policies and procedures

• Maintain all inventory of needed supplies

• Answer the telephone and take all customer orders in accordance with operating policies and procedures

• Perform special projects and other responsibilities as assigned.

• Participate in task forces and or committees as required

• Set-up & deliver all food & beverage orders in accordance with established guidelines, procedures & policies as prescribed by IHC Standards.

• Conduct floor sweeps & retrieve all food & beverage trays in order to maintain established sanitation guidelines.

• Set-up & deliver all VIP amenities

• Service all hospitality suites in accordance with BEO & established policy & procedures.

• Complete all shift sidework as outlined in the hotel's operating policies & procedures.

• Respond to customer needs, issues, comments & problems to ensure a quality experience & enhance future sales.

• Perform all cash handling responsibilities in accordance with IHC policies & procedures.

• Maintain all inventory of needed supplies.

• Answer the telephone & take all customer orders in accordance with operating policies & procedures.

• Successfully complete all other duties as assigned.

TypeQualification

EducationAbility to read, write, and communicate in English

ExperienceOne year of employment in a related field with this company or other organization(s) preferred but not necessary

SkillEnglish communication skills. Hospitality skills

EducationHigh School Diploma or Equivalent Preferred

ExperiencePrevious restaurant or hotel experience desired

SkillAbility to multi-task

ID: 2022-4062

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

Come be a part of The Main, Downtown Norfolk's upscale hotel, dining, and meeting destination. We are focused on delivering exceptional customer service while having competent, dedicated, and focused associates who are motivated by a profound responsibility to exceed our guests' expectations. We are always looking for the best talent to join our team.

The Club Attendant is responsible for delivering exceptional guest service to all guests of the club level. The Club Attendant ensures efficient day to day operations of the club lounge, cleanliness and safety the lounge at all times, food and beverage set up and delivery to standard to ensure an above average guest experience. The successful Club Attendant will be friendly, professional, well groomed, have basic bartending skills and have exemplary attendance.

Responsibilities of Gold Key|PHR hourly Associates:

• Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.

• Be on time. Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.

• Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene

• Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company's service culture, -The Keys to Making it Right.-

• Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.

• Use your tools. Use the approved tools and checklists to complete assigned tasks.

• Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.

• Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.

• Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.

• Support the Team: Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.

• Other duties as assigned.

Associate Responsibilities specific for this role and Department:

• Provide elevated, personalized service for every guest with critical attention to detail. Interact with each Club guest to ensure needs are met and communicated throughout the hotel. This may include requests for transportation, restaurant reservations, special amenities and local attraction recommendations.

• Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion.

• Proper set-up of all Food and Beverage presentations ensuring guest satisfaction with offerings and service.

• Proper clearing and cleaning of all dishes and associated utensils required for food service.

• Bartending duties are an essential function of this role.

• Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.

• Review designated in-house and arrival guest lists and be familiar with guest's names and room locations.

• Perform Pre-Arrival to verify information and anticipate guest needs.

• Perform a welcome call to guests 15 minutes after arrival to offer additional services and ensure satisfaction.

• Review designated in-house and arrival guest lists and be familiar with guest's names and room locations.

• Resolve guest complaints ensuring their complete satisfaction with resolution, following up accordingly with hotel departments and guest.

• Monitor and maintain the cleanliness and working condition of department equipment and supplies. Uphold uncompromising levels of cleanliness for Club Lounge and room floors.

• Prepare work orders for maintenance repairs and distribute to Engineering.

TypeQualification

EducationHigh School Graduate

ExperienceA minimum of two years customer service experience as a concierge or in a related field working with a full service hotel

SkillAbility to speak English fluently; ability to write clearly and legibly.

SkillExcellent communication skill both in person and over the phone.

SkillProficiency with computers and software programs, such as, Microsoft Word and Excel. Ability to "surf" the net to assist with directions and "what's happening around town".

ID: 2022-4055

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 100 E Main St

Job Detail

• Company:
  Goldkey

Job Description

To provide guest services including, but not limited to seating, food ordering, merchandise sales, while assisting with general restaurant operations in a manner that best represents the company image and quality standards.

• Lead: Utilizes the standard seating procedures to coordinate efficient guest seating according to table availability and the seating requirements for all guest parties.

• Runner: To safely guide guests to the assigned table while providing pleasant conversation related to the establishment or tourist location.

• Greeter: Provides an enthusiastic welcoming to all guests while gathering their information needed to determine the best seating accommodations for each party.

• Cashier: To provide knowledgeable and courteous assistance for guests who choose to order items to be taken off property i.e. retail, food, and beverages. The Cashier is responsible for maintaining an accurate drawer and adhering to all cash handling policies and procedures.

Level One

Responsibilities of Gold Key|PHR hourly Associates:

• Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.

• Be on time. Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.

• Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene

• Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company's service culture, -The Keys to Making it Right.-

• Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.

• Use your tools. Use the approved tools and checklists to complete assigned tasks.

• Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.

• Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.

• Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.

• Support the Team: Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.

• Other duties as assigned.

• Greet Guests in a friendly & courteous manner upon entering & exiting the restaurant.

• Gather necessary guest information needed to provide the best seating accommodations.

• Inform guests of information related to seating such as approximate wait times & offering suggestions for more timely seating.

• Provide guest seating in a courteous, safe, & efficient manner.

• Provide guests with helpful menu information & personal recommendations to assist with the ordering process.

• Perform assigned sidework developed to maintain general organization & cleanliness of the host station & all related areas.

• Organize, inventory, & sell retail items (if applicable).

• Continually communicates all seating needs to all appropriate management, server assistants, kitchen staff, & servers to ensure optimum seating is achieved.

• Provide general information for all Guests as requested.

• Successfully complete all other duties as assigned.

SkillStrong communication skills are required to interact both person to person and over the telephone. Must speak clearly and have the ability to clearly articulate thoughts.

• Must possess good listening and problem solving skills.

• Must be able to prioritize and multitask in a face pace environment.

• Basic mathematic skills required to count money, make change, and ensure accurate inventory counts are recorded.

• Must be able to complete all position specific tests according to department standards.

ExperiencePrevious experience in the restaurant or hotel industry is a plus.

SkillPrevious working experience with computers is a bonus.

EducationSome High School Required.

ID: 2022-4056

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 100 E Main St

Job Detail

• Company:
  Goldkey

Job Description

Come be a part of The Main, Downtown Norfolk's upscale hotel, dining, and meeting destination. We are focused on delivering exceptional customer service while having competent, dedicated, and focused associates who are motivated by a profound responsibility to exceed our guests' expectations. We are always looking for the best talent to join our team.

Audit, balance and report on the various areas of the hotel (e.g. food & beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure PHR and Hotel policies and procedures are followed and to prevent fraud

• Audit, balance and report on all food and beverage outlets' (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information

• Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc. to ensure accuracy and verify proper cash handling procedures are followed

• Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing.

• Prepare and input statistics and income journal sheets for preparation of daily reports

• Balance and close all bank ticket codes, daily

• Run night audit final after insuring all revenues are in balance nightly

• Perform the duties of a Front Desk Clerk including express checkouts

• Assist PBX in taking and placing wake-up calls, as needed

• Perform the duties of a bellperson as requested

• Meets with Front Office staff to received pertinent information regarding the daily activities and yeild management strategies.

• Perform, as necessary, the functions of the front desk with regard to check-in, check-out and customer service.

• Greet & interact with the guest in a friendly but professional manner creating the -WOW- experience.

• Ensure that all guest requests you receive are satisfied in a timely & efficient manner.

• Review internal management reports to include: occupancy forecasts, night audit summary, house account backup, reconciliation & productivity results from the prior day.

• Print the required reports and reconcile the daily departmental activities in preparation for the close of business process.

• Able to apply mathematical concepts including fractions, percentages, ratios & proportions to practical situations.

• Post room and tax and perform the necessary OnQ functions to close the business day.

• Complete the necessary closeout reports

• Balance and transmit the daily credit card transactions.

• Ensure the Zip Out check-out folios are printed and delivered to guests rooms

• Ensure payment is obtained for all guest rooms and that credit card approvals are current.

• Reconcile OnQ with the Lodgenet system.

• Reconcile phone revenue with the call accounting system.

• Retreive the Hotel Call Around from PBX and forward the final format via e.mail to the appropriate individuals.

• Prepare the necessary reports for the beginning of the day for Housekeeping.

• Compete the hotel Income Journal

• Complete the Night Audit Input for the PHR Pop-Up

• Submit the daily credit card batch.

• Complete the Night Audit Checklist.

• Perform cash balancing and complete the nightly cash drop.

• Complete the F&B Income Journal

TypeQualification

EducationHigh School Education or equivalent experience

ExperienceAccounting background preferred, but not required

SkillAbility to operate Personal Computer, Cash Register and Calculator. Ability to compile facts and figures. Telephone and guest relations etiquette and skills.

EducationHigh School Diploma or equivilent

ExperiencePrevious Night Auditor experience preferred.

SkillComputer knowledgeable/proficient with Microsoft Word & Excel including formula building.

ID: 2022-4058

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 100 E Main St

Job Detail

• Company:
  Goldkey

Job Description

Level One

Responsibilities of Gold Key|PHR Supervisors:

• Understand the needs of the shift, deploy resources and communicate the plan to the staff department so that products and services are delivered timely and to the department's specifications.

• Use the department's Job Skill Handbooks to consistently coach and train Associates.

• Use the approved tools and checklists to set daily expectations for each Associate and ensure completion of the assigned tasks.

• Provide daily motivation and encouragement to motivate each Associate and create the environment and teamwork for excellent service.

• Monitor daily time and attendance including clock in and out to ensure daily labor budget is met. Make adjustments as needed to respond to call offs or changes in forecasted business volume.

• Follow Service Recovery guidelines to ensure that guest concerns are resolved to complete satisfaction. Understand and escalate guest concerns when necessary.

• Champion Gold Key/PHR's service culture, -The Keys to Making it Right- to proactively focus Associates on what matters most to lead in guest satisfaction for the brand, our market competitors and on social media.

• Constant inspection of your assigned areas of responsibility to ensure alignment with standards, specifications and inventories, which include cleanliness, environment/sense of place and guest experience; deploy corrective action or resources when necessary.

• Proactively manage safety and security procedures to prevent accidents, ensure healthy environments for both Associates and Guests.

• Ensure individual compliance with all Gold Key|PHR, Brand and state or federal training requirements for your role to include new hire, certification and re-certification as needed.

• Other duties as assigned

• Conduct orientation training of new associates to explain company policies.

• Interact with fellow associates in a courteous and professional manner

• Conduct daily pre-shift meeting

• Enforce 100% staff compliance with uniform and grooming standards

• Assign all associates their duties, and inspect work for conformance to prescribed company/franchise standards of cleanliness

• Greet and interact with the guest in a friendly and professional manner creating the -WOW- experience.

• Ensure that all guest requests you receive are satisfied in a timely and efficient manner. Provides service in a highly professional manner at all times.

• Analyze Banquet Event Orders, communicate effectively with customers, managers and associates to ensure that all room set-ups, equipment, supplies, staffing and menus meet/exceed customer's expectations

• Monitor and control Banquet budget (i.e. labor costs, beverage costs, supplies and equipment) and coordinate with event budgets to maximize revenue and minimize expenses while providing quality guest service

• Ensure that all department employees receive comprehensive training as specified by the Operating Business Plan Assumptions

• Prepare all schedules for the department and forwards same to senior management for approval

• Inventories stock to ensure adequate supplies

• Conducts or attends and participates in all appropriate and/or mandatory meetings and on-going training sessions to perfect Banquet Captain techniques and procedures and enhance supervisory skills.

• Acknowledges, understands and complies with all Company/franchise policy, procedures and work practices.

• Ensure that the resort maintains all QA standards as defined by any third-party affiliations (Interval International or hotel franchiser) where applicable

• Report unsafe work conditions/practices and safety/security violations in accordance with Company policy

• Other duties as assigned

Type Qualification

Skill

• Excellent English verbal and written communication skills.

• Prior experience as a property level Banquet Captain preferred

• Exposure to scheduling, PO processing, time card calculations and expense control systems preferred

• Degree in related area or equivalent of _ years of experience in the field.

• Demonstrated computer skills.

• Ability to interact with hotel/resort guests and staff in a courteous and professional manner.

• Ability to multi-task within specific time constraints.

• Good attitude and work ethic practices.

• Demonstrated ability and willingness to give direction.

• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of technical instructions and deal with several abstract and concrete variables.

• Able to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

• Able to work a flexible schedule including weekends and holidays.

• Willingness to receive development and supervisory training.

• Team building and motivational skills

Education

• One to two years of post high school education

Experience

• Two to three years in a related position with this company or other organization(s).

Skill

• Ability to make occasional decisions which are generally guided by established policy and procedures.

• Excellent English verbal and written communication

• Prior experience as a property level Banquet Captain preferred.

• Exposure to scheduling, PO processing, time cards calculations and expense control systems preferred.

• Degree in related area or equivalent of 3 years of experience in the field.

• Demonstrated computer skills.

• Knowledgeable with Delphi system and or optimal settings.

• Performed in an operation of $2 million in annual Banquet sales

ID: 2022-4057

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 100 E Main St

Job Detail

• Company:
  Goldkey

Job Description

The Restaurant Manager coordinates the daily operations of the restaurant to ensure that the services exceed the expectations of guests. Restaurant Manager monitors both the productivity and qualitative work product for the service staff while maintaining effective communication with kitchen staff. The Restaurant Manager determines and assigns work, cleaning projects and priorities to ensure that all quality standards are met.

• Develop a culture that promotes accountability, effective communications, service excellence, teamwork, performance feedback, recognition, mutual respect, and Associate satisfaction.

• Hire, train and hold Associates accountable to deliver consistent quality service in all outlets and in room dining in order to meet business plan commitments.

• Ensure all Human Resource practices and policies are adhered to with the Director of Human Resources to include recruitment, employment matters and training.

• Ensure the completion and documentation of comprehensive menu and beverage tests of all service staff.

• Ensure promotion of all marketing efforts to include maintaining proper stock of tent cards, flyers, menus and any other in-house marketing collateral.

• Ensure that the outlet is set and maintained to approved SSI documentation to include music, lighting and table sets by meal periods. Advance any recommended operational changes to the Director of Restaurants/Restaurant General Manager.

• Responsible for ordering, inventory and maintaining the prescribed PAR for all outlet service ware, tableware, glassware and outlet operating supplies.

• Responsible for controlling the security, breakage and shrinkage levels of all supplies and tableware.

• Complete Food & Beverage inspections per the Company's QA program, ensure Asset standards meet or exceed Brand standards, and complete corrective action as approved by the Director of Restaurants/Restaurant General Manager.

• Execute the Front of House Operating Plan to ensure predictability and consistency. Proactively anticipate and drive guest/service satisfaction and conduct root cause analysis on gaps in service delivery and advance corrective action or recommend changes to the operating/business plan to the Director of Restaurants.

• Drive guest satisfaction by maintaining service quality standards by completing regular outlet inspections, updating, maintaining and verifying completeness of outlet checklists and cleaning schedules, ensuring completion of Brand and Company training programs, ongoing service training and executing approved corrective action plans as applicable.

• Proactively manage the hostess stand and communications with Back of House leadership to ensure timely execution of Steps of Service.

• Produce all weekly front of house schedules consistent with staffing models and advance timely for final approval.

• Ensure the completeness and accuracy of recording all revenues, discounts and cash control procedures.

• Communicate punctually and proactively with Director of Restaurants/Restaurant General Manager on Business Plans, outlet performance, key Associate changes, major asset issues and any other significant concerns (e.g. storm preparedness efforts). Provide regular and effective updates to the Director of Restaurants/Restaurant General Manager on the performance of the assets and leadership during weekly 1-1 meetings.

• Assess each operation's compliance to all standard operating procedures in weekly one on one meetings with direct reports. Assists in solving any operational shortcomings. Document findings from outlet inspections and follow up to ensure that action items are promptly and effectively addressed.

• Critically analyze all metrics (including but not limited to Revinate, financial reports, average check report, Quality Assurance Inspections, mystery shops, and Associate Turnover), assess actual performance to defined benchmarks, identify variances, and advance corrective action plans when applicable.

• Is present during high volume meal periods which may also include when high profile/exposure, VIP events, large events and sponsored events are occurring on property. This position is responsible for daily floor management of shifts as assigned by the Director of Restaurants.

• Create a culture within the department that maximizes performance through effective communication including meaningful pre-shifts, teamwork, regular performance feedback and incentive programs aligned with achieving business plan commitments.

• Perform Emergency Response duties as required for this role in the Emergency Response Organizational Chart and Plan.

TypeQualification

SkillBe proficient in Word and Excel

Experience

• 3 years or more experience in High Volume Restaurant Business

• Good knowledge of Restaurant Industry

• Hands on experience reading and analyzing financial statements

• Experience with menu created and beverage costing

Experience

• 3 years experience managing a team of 10 or more people

• College or Trade school education preferred

SkillRobust knowlege of beer and wine

ID: 2021-3878

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

The Staff Accountant will be responsible for the preparation of monthly financial statements, variance analysis, reconciliation of g/l accounts, year end workpapers, and documentation and audit of departmental processes.

• Responsible for preparing monthly financial packages for senior management review.

• Responsible for attending monthly financial meetings and providing analysis of variances to budget and prior year.

• Responsible for reconciling all assigned subsidiary ledgers to the General Ledger, preparing related workpapers, and posting required journal entries.

• Responsible for researching and resolving any discrepancies between subsidiary ledgers and the General Ledger.

• Responsible for performing detailed audits of selected General Ledger accounts to verify material accuracy of transactions

• Responsible for preparing Year-end workpapers for the external auditors.

• Responsible for helping to document, analyze, streamline and improve the accounting department processes.

• Perform Emergency Response duties as required by this role in the Emergency Response Organizational Chart and Plan

TypeQualification

EducationB.S. in Accounting

Experience1-2 years preferred in accounting or hospitality industry

SkillExcellent verbal and written communication.

SkillStrong organizational skills.

SkillAbility to use a spreadsheet program, specifically EXCEL.

SkillExperience working with Solomon accounting software a plus.

SkillWorking knowledge of Generally Accepted Accounting Principles.

SkillBasic knowledge of tax issues and tax to book accounting differences

SkillAbility to operate a 10-key calculator.

ID: 2022-4054

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 300 32nd Street, Suite 500

Job Detail

• Company:
  Goldkey

Job Description

A Sous Chef will be responsible for the consistent, profitable and quality production and daily operations of the kitchen. The Sous Chef will also oversee and maintain the cleanliness and sanitation of the operation.

• Performs all duties of Culinary and related kitchen area associates to train new associates and step in and assist during high demand times.

• Supervises daily shift operations and oversees production and preparation of culinary items.

• Opens and closes kitchen shifts and ensures completion of assigned duties.

• Maintains food handling and sanitation standards.

• Works with Restaurant and Banquet departments to coordinate service and timing of events and meals.

• Assists with developing menus and promotions.

• Operates all department equipment as necessary and reports malfunctions.

• Purchases appropriate supplies and manages food and supply inventories according to budget.

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Understands and implements Safety Standards.

• Develops railroad-cleaning schedules for associates; ensures associates follow cleaning schedules and keep their work areas clean and sanitary.

• Ensures all associates have proper supplies, equipment and uniforms.

• Communicates areas in need of attention to staff and follows up to ensure follow through.

• Helps train associates in safety procedures and supervises their ability to execute departmental and hotel emergency procedures.

• Participates as needed in the investigation of associate accidents.

• Understands and complies with loss prevention policies and procedures.

• Oversee all aspects of the stewarding team including but not limited to:

  • Collaborate with assigned recruiters to determine and implement hiring guidelines and standards for the Stewarding team

  • Ensure clean and safe kitchen in all property outlets

  • Coordinate with Banquet team to prepare, deliver, clean, store and inventory Banquet china, glass and silver

  • Maintain back dock cleanliness and organization

  • Ensure adequate supply of cleaning chemicals, and requisition as needed

  • Responsible for compliance with general safety and Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS)

Education

• Culinary Degree preferred

Skill

• Understanding of restaurant, room service, bar/lounge, and banquet department procedures

• Knowledge of basic sanitation requirements and food handling safety standards

• Effective decision making skills

• Strong customer and associate relation skills

• Knowledge of overall hotel operations as they relate to the kitchen

• Ability to effectively manage labor productivity

• Good presentation and platform skills

• Good communication skills (verbal, listening, writing)

• Strong organization skills

• Effective conflict management skills

• Effective change management skills

• Good training/facilitator skills

• Knowledge of purchasing, inventory controls, supplies and equipment

• Knowledge of governmental regulations and safety standards (OSHA, EPA, ADA, CFC, NFPA)

Experience

• Experience with financial management e.g., ability to understand P&L statements, manage operating budgets, forecasting and scheduling

ID: 2022-4046

of Openings: 1

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

Responsible for cleanliness and sanitizing all areas of the restaurant

Level One

• Responsibilities of Gold Key|PHR hourly Associates:

• Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.

• Be on time. Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.

• Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene

• Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company's service culture, -The Keys to Making it Right.-

• Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.

• Use your tools. Use the approved tools and checklists to complete assigned tasks.

• Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.

• Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.

• Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.

• Support the Team: Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.

• Other duties as assigned.

• Establish and maintain a high standard of cleanliness and sanitation in all food service outlets in the hotel.

• Perform routine maintenance and cleaning on dish room equipment to include but not limited to carts, and fixtures in assigned areas in accordance with Department S.O.P.s and work practices.

• Attend and participate in all appropriate and/or mandatory meetings and on-going training sessions.

• Inspect and evaluate physical condition of equipment daily for cleanliness. Report any necessary repairs to your immediate supervisor.

• Compliance with company policies to include: following daily and weekly cleaning checklists and documented standards of cleanliness and organization.

• Maintain a high level of the sanitation and safety standards through weekly inspections

• Possess full knowledge of all matters relating to proper cleaning techniques.

• Efficient coordination of distribution of all supplies and equipment to all food and beverage outlets.

• Perform special cleaning projects as assigned.

Type

Qualification

Experience

Must be at least 18 years old.

Education

Able to read, write and speak basic English.

Experience

Operating dishwashing machine, dishware handling and floor maintenance.

Experience

Previous similar experience preferred.

Education

High School Diploma or equivalent preferred

Skill

Able to apply common sense understanding to carry out simple one- or two- step instructions. Able to deal with standardized situations with only occasional or no variation.

Skill

Able to push, stand, stoop, bend, and lift items weighing up to 50-70 pounds repetitively during entire shift.

Skill

Ability to read and follow simple checklists.

Skill

Able to dispense and mix cleaning detergents according to directions.

ID: 2022-4053

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

A Bar Back maintains clean glassware, displayed in a safe manner, ensuring that all equipment is continuously cleaned after each use. This associate works as part of a team to provide friendly, efficient service in a professional manner, ensuring that the guest receives immediate attention.

Essential Job Functions:

Maintain pars of supplies at the bar by being responsible for the stocking of ice, paper products, to go cups, glassware, china for menu items, roll ups, etc.

Keep bartender informed of items to be ordered on regular basis, anticipating business to not run out.

Acknowledges a guest if bartender is with another guest, relates guest orders to bartender.

Responds to all requests from bartenders for priorities and assistance.

Bring bar food from the kitchen to the bar for bartender to serve or to direct you to place.

Able to help set bar wells when needed

Cut bar fruit daily as needed.

Checks all glassware for chips, spots, prints, soap residue, lipstick, etc.

Assists in clearing the bar by returning all used plates and silverware to dish room as guests finish at the bar.

Rinses blenders and other equipment as used.

Rotates stock as needed. Is able to pour wines on own with bartender approval.

Knows where all bar items are stored and maintains proper storage with organization and cleanliness.

Understand and comply with all company, city and state liquor laws.

Additional Responsibilities

Reports to head bartender when arriving, prior to taking breaks and before leaving.

Mush check schedule for any changes and is aware of all posted memos.

Completes all assigned sidework as required, prior, during and after shift.

Assists other team members in the restaurant, decks and raw bar/sushi bar as needed.

Able to work a flexible schedule including weekends and holidays as required for extremely long hours.

• Accomplish daily assignments of stocking all beverage items.

• Assist bartenders with various stocking tasks.

• Maintain front of the house cleanliness standards to ensure that the highest quality products are consistently maintained.

• Interact with fellow associates in a courteous & professional manner.

• Exceeds guest expectations at all times.

• Report unsafe work conditions/practices & safety/security violations in accordance with company policy.

• Interact with the guest in a friendly & professional manner creating the -WOW- experience.

• Perform routine maintenance & cleaning on all bar equipment to include but not limited to fixtures in assigned areas in accordance with Company policy.

• Inspect & evaluate physical condition of equipment daily for cleanliness.

• Manage time & bar section productivity according to the volume of business in all areas.

• Report any necessary repairs to the bar manager.

• Continuously transport glasses, ice, heavy bottles, kegs & other bar related inventories.

• Can work in a fast paced bar environment.

• Understand & comply with all Company, city & state liquor laws.

• Successfully complete all other duties as assigned.

Skill

• Have good communication skills both speaking and understanding English.

• Display speed, accuracy, attention to detail, courtesy and anticipation of guests needs.

• Have willingness to work long hours on feet in high pressure environment, handling multiple tasks simultaneously.

• Should be in good physical condition and be able to bend, reach overhead, some pushing and pulling. Repetitive use of hands and wrists, firm grasping required, and hands are in and out of water frequently. Occasional changes in temperatures from walk-in refrigeration.

• Must listen to direction.

• Must be over 21.

ExperienceAt least 1 yr. in a mid to high volume outlet

ExperienceKnowledge of beverages, wines, and spirits helpful

SkillTransport 100 pounds

EducationHigh school diploma required

ID: 2022-4050

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

To provide guest services including, but not limited to seating, food ordering, merchandise sales, while assisting with general restaurant operations in a manner that best represents the company image and quality standards.

• Lead: Utilizes the standard seating procedures to coordinate efficient guest seating according to table availability and the seating requirements for all guest parties.

• Runner: To safely guide guests to the assigned table while providing pleasant conversation related to the establishment or tourist location.

• Greeter: Provides an enthusiastic welcoming to all guests while gathering their information needed to determine the best seating accommodations for each party.

• Cashier: To provide knowledgeable and courteous assistance for guests who choose to order items to be taken off property i.e. retail, food, and beverages. The Cashier is responsible for maintaining an accurate drawer and adhering to all cash handling policies and procedures.

Level One

Responsibilities of Gold Key|PHR hourly Associates:

• Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.

• Be on time. Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.

• Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene

• Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company's service culture, -The Keys to Making it Right.-

• Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.

• Use your tools. Use the approved tools and checklists to complete assigned tasks.

• Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.

• Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.

• Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.

• Support the Team: Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.

• Other duties as assigned.

• Greet Guests in a friendly & courteous manner upon entering & exiting the restaurant.

• Gather necessary guest information needed to provide the best seating accommodations.

• Inform guests of information related to seating such as approximate wait times & offering suggestions for more timely seating.

• Provide guest seating in a courteous, safe, & efficient manner.

• Provide guests with helpful menu information & personal recommendations to assist with the ordering process.

• Perform assigned sidework developed to maintain general organization & cleanliness of the host station & all related areas.

• Organize, inventory, & sell retail items (if applicable).

• Continually communicates all seating needs to all appropriate management, server assistants, kitchen staff, & servers to ensure optimum seating is achieved.

• Provide general information for all Guests as requested.

• Successfully complete all other duties as assigned.

SkillStrong communication skills are required to interact both person to person and over the telephone. Must speak clearly and have the ability to clearly articulate thoughts.

• Must possess good listening and problem solving skills.

• Must be able to prioritize and multitask in a face pace environment.

• Basic mathematic skills required to count money, make change, and ensure accurate inventory counts are recorded.

• Must be able to complete all position specific tests according to department standards.

ExperiencePrevious experience in the restaurant or hotel industry is a plus.

SkillPrevious working experience with computers is a bonus.

EducationSome High School Required.

ID: 2022-4049

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

A Server provides excellent Guest Service by anticipating Guest needs, making specific suggestions of menu items and beverages and monitors the flow of the Guest's dining experience

Level One

+ + Know all aspects of the menu and daily specials.

• Make specific suggestions of menu items, beverages while demonstrating the ability to up-sell.

• Perform procedures for the ordering process from the initial greeting to the check presentation in accordance with the sequence of service and service timing standards set forth by the company.

• Abide by all State, Federal and Corporate liquor regulations & alcohol awareness pertaining to service of alcoholic beverages.

• Provide Guest Service using a tray to carry the properly plated food items & properly garnished drinks.

• Anticipate guest needs, such as replenishing beverages & condiments.

• Maintain accurate bank & act as own cashier as needed while adhering to all company cash handling procedures.

• Maintain station cleanliness & organization throughout shift.

• Complete all assigned opening, running, & closing side work.

TypeQualification

ExperienceMust be 18 years as required in compliance with all State, Federal & Corporate liquor regulations pertaining to service of alcoholic beverages.

ExperiencePrevious high volume serving experience strongly preferred

EducationHigh School Diploma or equivalent preferred

SkillAbility to multi-task

ID: 2022-4048

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

The Expeditor is responsible for ensuring that all food products served are to documented standard and specification. The Expeditor is the gatekeeper between the kitchen and front of house and ensures service times are to maintained to standard, all food offerings are plated with correct portions, all food items on each ticket are present and accurate and places garnishments before approving the food for delivery to the guest. The successful Expeditor will have strong communication skills, is detail oriented, be able to multi-task with an attention to detail in a fast-paced environment, and have exemplary attendance.

Level One

• Responsibilities of Gold Key|PHR hourly Associates:

• Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.

• Be on time. Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.

• Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene

• Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company's service culture, -The Keys to Making it Right.-

• Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.

• Use your tools. Use the approved tools and checklists to complete assigned tasks.

• Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.

• Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.

• Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.

• Support the Team: Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.

• Other duties as assigned.

• Associate Responsibilities specific for this role and Department:

• Set up expo stations according to SSI.

• Maintain station cleanliness & organization throughout shift.

• Ensure the proper placement, presentation & delivery of food orders on trays.

• Inspect all plates & product before it reaches the guest to ensure accuracy of order, garnish, proper temperature, & appealing presentation is all to standard.

• Expedite service of food to ensure the guests receive their order in a prompt & efficient manner.

• Maintain clear & effective communication between kitchen & restaurant staff to keep flow of food orders running smoothly.

• Stock kitchen areas with china, flat & glassware.

• Assist servers when needed.

TypeQualification

Skill

• Must possess basic reading and writing skills necessary to perform daily functions and successfully fulfill training and testing requirements.

• Strong communication skills to allow problem solving and anticipate the Guest's needs.

• Must be able to communicate clearly and professionally to co-workers and team members.

• Basic mathematic skills.

• Strong organization skills are required to maintain multiple orders in expo window and ensure guests receive correct order.

• Basic computer skills are required necessary to utilize the POSI system for clocking-in and out, and to read printed ticket orders.

• Able to work a flexible schedule including weekends and holidays as required.

• Must work well with others and possess the ability to work without constant supervision

EducationHigh School Diploma or Equivalent Preferred

ExperienceGood knowledge of Restaurant Industry

ExperienceAt least 1 year in the foodservice industry

SkillMust be able to multi-task

ID: 2022-4051

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

Responsible for cleanliness and sanitizing all areas of the restaurant

Level One

• Responsibilities of Gold Key|PHR hourly Associates:

• Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.

• Be on time. Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.

• Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene

• Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company's service culture, -The Keys to Making it Right.-

• Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.

• Use your tools. Use the approved tools and checklists to complete assigned tasks.

• Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.

• Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.

• Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.

• Support the Team: Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.

• Other duties as assigned.

• Establish and maintain a high standard of cleanliness and sanitation in all food service outlets in the hotel.

• Perform routine maintenance and cleaning on dish room equipment to include but not limited to carts, and fixtures in assigned areas in accordance with Department S.O.P.s and work practices.

• Attend and participate in all appropriate and/or mandatory meetings and on-going training sessions.

• Inspect and evaluate physical condition of equipment daily for cleanliness. Report any necessary repairs to your immediate supervisor.

• Compliance with company policies to include: following daily and weekly cleaning checklists and documented standards of cleanliness and organization.

• Maintain a high level of the sanitation and safety standards through weekly inspections

• Possess full knowledge of all matters relating to proper cleaning techniques.

• Efficient coordination of distribution of all supplies and equipment to all food and beverage outlets.

• Perform special cleaning projects as assigned.

Type

Qualification

Experience

Must be at least 18 years old.

Education

Able to read, write and speak basic English.

Experience

Operating dishwashing machine, dishware handling and floor maintenance.

Experience

Previous similar experience preferred.

Education

High School Diploma or equivalent preferred

Skill

Able to apply common sense understanding to carry out simple one- or two- step instructions. Able to deal with standardized situations with only occasional or no variation.

Skill

Able to push, stand, stoop, bend, and lift items weighing up to 50-70 pounds repetitively during entire shift.

Skill

Ability to read and follow simple checklists.

Skill

Able to dispense and mix cleaning detergents according to directions.

ID: 2022-4047

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 100 E Main St

Job Detail

• Company:
  Goldkey

Job Description

Our Virginia Beach Central Laundry Facility is looking for motivated individuals who enjoy working and work well in a team environment.

Responsible for weighing, receiving, sorting, loading, finishing and shipping clean high quality finished linens. Ensure none of the various customer owned goods becomes co-mingled with another property. Report all mechanical and quality deficiencies immediately. Follow all safety and security procedures.

Responsibilities of Gold Key|PHR hourly Associates:

• Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.

• Be on time. Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.

• Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene

• Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company's service culture, -The Keys to Making it Right.-

• Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.

• Use your tools. Use the approved tools and checklists to complete assigned tasks.

• Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.

• Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.

• Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.

• Support the Team: Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.

• Other duties as assigned.

• Transport clean & dirty linens & towels from one machine to another machine or laundry cart.

• Be able to operate cart dumper and sort soiled linen items by classification.

• Work with a variety of production equipment in the finishing area.

• Prepares distribution carts with clean linen.

• Assist with unloading, loading and weighing of the linen delivery carts.

• Provide feedback to appropriate authority on linen quality, safety, security & physical environment problems.

• Ensure the customer owned goods from one property do not get co-mingled with another property.

• Finish clean linen in accordance with established quality and production standards.

• Adheres to safety procedures at all times.

• Stock carts with clean linen in accordance with established infection control practices with quality assurance & productivities adhered to.

• Maintains accurate records of distribution quantities.

• Reports any safety, security & physical plant problems to the appropriate authority at the time the problem is encountered or noted.

• Successfully complete other duties assigned.

TypeQualification

EducationHigh School, GED, Work Program or Overseas education equivalent is desired.

ExperiencePast laundry work experience in facility or similar or commensurate skill set - hospitality, prison, military.

SkillPossesses or can acquire and retain a basic knowledge of laundry cleaning chemicals & procedures.

SkillWorks well under moderate stress involving deadlines.

SkillAble to work flexible shifts - may be required to work irregular hours, weekends & holidays to accommodate multiple shift schedules.

SkillAble to maintain high quality standards (low defect rate) while performing repetitive tasks.

ID: 2022-4039

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 596 South Birdneck Road

Job Detail

• Company:
  Goldkey

Job Description

The Banquet and Event Staffing Coordinator is responsible for recruiting, retaining, training and scheduling Banquet Staff for the Cavalier Resorts Banquets and Signature Events; as well as support the Director of Catering Operations with securing other logistical needs.

• Recruit, manage, and retain an on-call banquet labor pool for The Marriott Resort

• Completes and submits the Weekly Gratuity Pool Worksheet to Director of Catering Operations and F&B Director for approval.

• Ensure Front of House (Set Up Housemen, Captains, Servers, and Bartenders) are scheduled for all Marriott Resort Groups. These schedules should meet PHR Standard Staffing guidelines, and posted in HotSchedules per standard (Friday at Noon

• Work with the property Banquet Managers to plan and secure banquet staffing needed for all events.

• Create and Maintain a Service Power Ranking System for Scheduling and Annual Performance Evaluations

• Coordinate with Restaurant General Managers of any shared personnel, especially for large volume groups.

• Monitors Daily Banquet Labor Performance Report, and critique Front of House Labor Productivity at the end of every month.

• Create and Maintains an availability sheet/plan per property, based on associate availability.

• Develop and manage partnerships with 3rd party temporary labor providers for banquet staff. (DBS, Executive Beverage)

• Maintain par stock of Banquet uniforms, track issuance, restock, and ensure sufficient supply to so all uniform standards are met.

• Ensures all Rental Equipment is properly stored at the end of any function, and coordinates resources for pick up by the vendor the following day

• Complete monthly inventories and ordering for all Uniforms.

• Partner with the Human Resources department and act as the on boarder for all FOH banquet staff.

• Provides initial training to all new hires. This should include maintaining written training material, and administering job skills tests

• Train all on-call banquet labor on the basics of banquet and ensure training for all banquet labor is complete.

• Maintains Training Data Base Compliance Meters to Standard

• Understand the compensation plans for all banquet roles, process weekly banquet gratuities, and respond to any Q&A for Associates on pay.

• Attend BEO meetings, Pre-Conference Meetings and Operational/Resume Meetings to project future business level needs.

• Serve as an SME for all systems and processes related to time and attendance, labor reporting, scheduling.

• Provide coaching and counseling to on-call banquet pool including any documentation.

• Provide logistical support, 2nd to the above, to the Director of Catering Operations for inventory of banquet supplies, purchase order processing for rentals, oversight of concurrent events for load/in and load/out, and other duties as requested.

• Create incentive plans to maintain and/or retain staff, per seasonal needs.

• Track and communicate any discrepancies that could occur with non-revenue generating set-ups, that would relate to associate avg being lower than anticipated.

ID: 2022-4041

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

Restaurant Supervisors coordinates and managers all aspects of front of house guest experience for the restaurant for a shift.

Level One

Responsibilities of Gold Key|PHR Supervisors:

• Understand the needs of the shift, deploy resources and communicate the plan to the staff department so that products and services are delivered timely and to the department's specifications.

• Use the department's Job Skill Handbooks to consistently coach and train Associates.

• Use the approved tools and checklists to set daily expectations for each Associate and ensure completion of the assigned tasks.

• Provide daily motivation and encouragement to motivate each Associate and create the environment and teamwork for excellent service.

• Monitor daily time and attendance including clock in and out to ensure daily labor budget is met. Make adjustments as needed to respond to call offs or changes in forecasted business volume.

• Follow Service Recovery guidelines to ensure that guest concerns are resolved to complete satisfaction. Understand and escalate guest concerns when necessary.

• Champion Gold Key/PHR's service culture, -The Keys to Making it Right- to proactively focus Associates on what matters most to lead in guest satisfaction for the brand, our market competitors and on social media.

• Constant inspection of your assigned areas of responsibility to ensure alignment with standards, specifications and inventories, which include cleanliness, environment/sense of place and guest experience; deploy corrective action or resources when necessary.

• Proactively manage safety and security procedures to prevent accidents, ensure healthy environments for both Associates and Guests.

• Ensure individual compliance with all Gold Key|PHR, Brand and state or federal training requirements for your role to include new hire, certification and re-certification as needed.

• Other duties as assigned.

• Assign all associates their duties, and inspect work for conformance to prescribed company/franchise standards of cleanliness.

• Interact with fellow associates in a courteous and professional manner.

• Greet and interact with the guest in a friendly and professional manner creating the -WOW- experience.

• Ensure that all guest requests you receive are satisfied in a timely and efficient manner. Provides service in a highly professional manner at all times.

• Prepare the pre-shift reports concerning room occupancy, notes for specific shift using the pre-shift template.

• Conduct daily pre-shift meeting

• Record data concerning work assignments and special projects and prepare periodic reports.

• Investigate complaints and takes corrective action during guest table visits.

• Possess full knowledge of all matters relating to proper techniques as established by hotel/franchise requirements.

• Complete associate safety training in compliance with PHR/franchise procedures, OSHA regulations and Restaurant Supervisor.

• Review internal management reports to include: occupancy forecasts, night audit summary, payroll edits, man-hour and payroll reports, productivity results from the prior day, operating checkbook accounts and schedules

• Attend weekly staff meeting

• Check periodically each day on any and all special project work

• Ensure that the resort maintains all QA standards as defined by any third party affiliations (Interval International or hotel franchiser) where applicable

• Assists Restaurant Manager with month end inventory to ensure adequate supplies, if requested.

• Ensure that all department employees receive comprehensive training as specified by the Operating Business Plan Assumptions

• Enforce 100% staff compliance with uniform and grooming standards

• Report unsafe work conditions/practices and safety/security violations in accordance with Company policy.

• Assist Restaurant Managers in training and supervising associates. Observe performance and encourage improvement through coaching as appropriate. Contribute to retention and motivation of associates through open communication and problem resolution.

• Manage and operate within the various outlet budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc...) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service

• Execute company programs and manage the operations of outlet / area(s) to ensure compliance with and SOPs, safety regulations and all other federal, state and local regulations and to ensure an optimal level of service, quality and hospitality are provided to the guests. Take full ownership of the shift as Shift Leader of assigned outlet/area(s). Will maintain standards in the Restaurants as directed by the Director of Outlets

• Execute, recommend and manage the implementation of promotions, displays, buffet presentation and other ideas within corporate guidelines to capture more in house guests and a larger share of the local market

• Respond to customer trends, needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects

• Promote an accident free workplace to minimize liabilities and related expenses

• Monitor and control the maintenance/sanitation of the various outlets and equipment to protect the assets, comply with regulations and ensure a safe work environment

• Complete any other responsibilities or duties as assigned

TypeQualification

SkillExcellent English verbal and written communication skills.

• Prior experience as a property level Restaurant Supervisor preferred

• Exposure to scheduling, PO processing, time card calculations and expense control systems preferred

• Degree in related area or equivalent of _ years of experience in the field.

• Demonstrated computer skills.

• Ability to interact with hotel/resort guests and staff in a courteous and professional manner.

• Ability to multi-task within specific time constraints.

• Good attitude and work ethic practices.

• Demonstrated ability and willingness to give direction.

• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of technical instructions and deal with several abstract and concrete variables.

• Able to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

• Able to work a flexible schedule including weekends and holidays.

• Willingness to receive development and supervisory training.

• Team building and motivational skills

EducationMore than two years of post high school education required. A degree from a four year college is preferred

ExperiencePrevious restaurant supervisory experience or experience as a Lead Trainer or Shift Leader

SkillAdvanced knowledge of principles and practices within the Restaurant/ Hospitality profession. This includes experiential knowledge required for management of people, complex problems and food and beverage management. Ability to investigate and analyze current activities or information and make logical conclusions and recommendations. Ability to make occasional decisions which are generally guided by established policy and procedures. Supervisory/management communication skills. Have the ability to operate the latest relevant computer software programs

ID: 2022-4042

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

Provide friendly, efficient service to bar guests. Depth of beverage knowledge including alcohol, mixology, recipes. Able to recommend drinks, pairings and respond guest preferences. Responsible for bar set-up, mixing & serving drinks as well as clean up of bar area. Able to not only take guest orders but also able to process their checks. Comply with all state, city liquor laws and company alcohol policies.

• Associate Responsibilities specific for this role and Department:

• Set up assigned station per outlet standards, specifications and inventories.

• Make & serve drinks to guests & cocktail servers following established guidelines, procedures & policies regarding beverage & safety controls.

• Greet, interact and engage with guest in a highly professional manner exceeding guest expectations at all times.

• Accomplish daily assignments and checklists as assigned.

• Assist other bartenders and servers whenever necessary for total unity and teamwork to ensure efficient and quality service to all guests.

• Maintain front and back of the house cleanliness standards to ensure that the highest quality products are consistently being delivered to the guest at all times.

• Manage time and bar section productivity according to the volume of business in all areas.

• Ring guest checks; collect cash & process credits & room charges in the exact manner outlined by Company policies & procedures.

• Complete liquor requisitions & supply lists.

• Know and comply with state and city liquor laws.

TypeQualification

Skill

• Able to read, write and speak basics English.

• Able to understand and apply basic multi-tasking skills in order to maintain a cohesive working enviromnet.

• Able to apply common sense understanding to carry out simple one- or two- step instructions. Able to deal with standardized situations with only occasional or no variation.

• Able to push, stand, stoop, bend, and lift items weighing up to 150 pounds repetitively during entire shift.

• Good attitude and work ethic practices in order to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria.

• Able to work a flexible schedule including weekends and holidays as required for extremely long hours.

• Able to add multiply and count money. GENERAL DUTIES:

• Acknowledge, understand and comply with all Company/franchise policy, procedures and work practices.

• Attend and participate in all appropriate and/or mandatory meetings and on-going training sessions.

• Stay aware of Company/hotel/franchise information and changes

Education

• High school diploma preferred

Experience

• At least three years experience working as a bartender in high volume/fast paced enviroment

Skill

• Must be able to make drinks per standard recipe

• Must have a high level of wine knowledge

ID: 2022-4044

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

Clear, clean, reset tables, maintain cleanliness of floor and restaurant, and assist servers in accordance with the company standards.

Level One

• Maintain cleanliness of restaurant throughout shift and especially during peak hours.

• Provide a clean, net representation while in company uniform

• Maintain station cleanliness & organization throughout shift.

• Complete all assigned opening, running, & closing sidework.

• Ensure proper placement of tables sets, silverware, & tables.

• Inspect all table sets, table tops, floors & chairs to ensure fulfillment of company standards of cleanliness.

• Maintain communication between hostess stand, & servers to maintain accuracy of wait times.

• Reset tables in a quick & efficient manner to reduce turn-around time of tables.

• Maintain cleanliness of chemical closet, brooms, dustpans, & mops.

• Assist servers as needed.

• Help keep the restaurant a safe working environment for guests as well as associates.

• Successfully complete other duties as assigned.

TypeQualification

Experience

• Due to the hours required, must be at least 17 years old.

• Must possess basic reading and writing skills necessary to perform daily functions and successfully fulfill training and testing requirements.

• Basic communication skills are required to provide guest service interaction.

• Basic computer skills are required necessary to utilize the POSI system for clocking-in and out.

• Able to work a flexible schedule including weekends and holidays as required.

• Must work well with others and possess the ability to work without constant supervision.

EducationSome High School, Diploma or Equivalent Preferred

ExperiencePrevious experience in a high volume restaurant environment is a plus

SkillMust be able to follow a documented standard table set up specification.

ID: 2022-4043

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

The Sales and Catering Coordinator will provide dual support to the Director of Sales, Director of Catering and General Manager. Responsibilities include the management of day to day work flow and administration, maintaining the quality of the Delphi database, coordinating booking information and reports and providing sales support.

• Perform administrative duties as needed for General Manager.

• Manage, monitor, process and track departmental expenses within budget in conjunction with the Sales Department

• Ensure on-going verification and reconciliation of room blocks between Reservations and Sales on a regular basis.

• Assist Director of Sales in maintaining and updating plan values in Delphi to include: Transient Protect, Group Room Budget (Rooms and Rates), and Minimum Acceptable Rate (MAR) and Sales Goals by Sales Manager.

• Monitor the GRC in Delphi and ensure Tentatives and Proposals do not stay on books past due dates

• Manage the actual pick up of group room blocks in Delphi - This would also include all adjustments

• Create and send letters, proposals, BEO's, e-mails and contracts to clients as directed by the sales team

• Perform all administrative duties as needed for Director of Sales and Director of Catering.

• Interface with and assist visitors and clients to the sales office as well as via phone and e-mail

• Ordering of office supplies for the sales department

• Extremely organized & is able to handle several projects & tasks simultaneously

• Assist Director of Sales prepare and distribute daily, weekly, monthly and quarterly sales reports.

• Ad hoc reports as requested

• Track and maintain the inventory of all collateral and marketing pieces. Proactively order replacements as needed

• Administrative duties including faxing, scanning, mail contracts, letters, creating and sending letters, proposals, e-mails and contracts to clients as directed by sales manager

• Responsible for turn-over process for DOS and DOC once a booking is definite and work with Reservations

• Processes all group sales contracts within 24 hours of receiving original, and ensures booking details are thoroughly communicated with Reservations and Operations.

• Prepare cover sheets, rooming lists and ASAP reports based on room blocks and customer information

• Coordinate advance deposits and payment of same and ensure assigned sales managers have collected per contract

• Check voicemail and email when sales team members are out of the office to ensure proper and timely follow up on all leads

• Manage incoming calls and inquiries and respond to as directed

SkillExcellent verbal and written communication skills, excellent customer service skills with vendors, clients, etc.

ExperienceKnowledge of Delphi and OnQ preferred

SkillExpert knowledge of Microsoft Office products; Excel, Word, Point and Outlook

ExperienceA good understanding of Sales and Conference Planning procedures

ExperienceKnowledge of a hotel structure and how all departments interact a plus

ID: 2022-4040

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey