Company Detail

Job Description

Overview

To monitor, research, and analyze public policy governance and manage the compliance program.

Responsibilities

• Develops, maintains, and manages the compliance program including the coordination of compliance activities of other policy analysts.

• Serves as the organization's technical compliance expert and resolves complex compliance issues.

• Provides technical advice and guidance to policy analysts on compliance matters.

• To ensure products, services, and operations are in compliance with all legal and regulatory requirements: monitors, researches, and analyzes complex and difficult public policy governance including federal and state laws, regulations, staff commentaries, court decisions, legal opinions, trade association guidance, Navy Federal Instructions, and other resources.

• Evaluates existing and new products, services, and internal operations and establishes compliance requirements and parameters with all applicable laws, regulations, and other governance.

• Counsels and advises management and operating units on requirements of applicable laws and regulations.

• Selects, analyzes, and disseminates applicable compliance information to appropriate management and operating units.

• Prepares written and oral analyses, reports and other communications for management and operating units.

• Provides compliance training to management and operating units.

• Leads teams to implement new or changed compliance requirements.

• Participates in teams to develop compliant products and services.

• Evaluates, selects, and maintains resources and materials for the compliance library.

• Emphasizes compliance in regular contacts throughout the organization.

• Monitors, researches, and analyzes public policy governance and its formulation including federal and state laws and regulations, legislative and regulatory proposals, legislative agendas, legislator activities, trade association efforts, and other third party activities to make recommendations to senior management on complex positions and courses of action consistent with organizational mission, strategic plan, and operations.

• Assesses internal input and external stances on proposed legislation and regulations.

• Advocates positions and actions with legislative bodies, government agencies, trade associations, and other appropriate third parties.

• Prepares written and oral analyses, reports and other communications for management and operating units.

• Summarizes the issues, as appropriate, requests input, and distributes copies of proposed legislation and regulations to management.

• Emphasizes organizational positions on issues via regular contacts with third parties

• Conducts internal compliance reviews.

• Analyzes operational activities and issues relating to the interpretation and impact of federal and state laws, rules and regulations, and other governance.

• Advises appropriate managers and supervisors of findings.

• Recommends corrective actions.

• Supports senior management on matters relating to compliance, legislative and regulatory proposals, and other public policy matters by preparing research papers, white papers, correspondence, speeches, talking points, etc.

• Maintains liaison with external groups and represents Navy Federal in external meetings as appropriate.

• Performs other related duties as required or appropriate.

Qualifications

• Thorough knowledge of project management, operations analysis, and legislative staff work procedures.

• Thorough knowledge of compliance issues affecting the organization and the credit union movement.

• Ability to manage and maintain an effective, ongoing compliance program.

• Demonstrated ability to clearly and effectively communicate complex issues both verbally and in writing.

• Ability to lead and manage projects.

• Ability to independently work on multiple issues concurrently and to exercise independent judgment in establishing priorities.

• Ability to organize work, make sound decisions and exercise good judgment

• Experience that demonstrates strong skills in researching and analyzing complex laws and regulations, staff commentaries, legal opinions, court decisions and other documentation and the analysis of operations to determine and ensure compliance.

• Demonstrated highly effective interpersonal skills for working closely with internal organizational units and for effective representation of organizational positions on issues with external parties and groups.

Desired Qualifications

• Working knowledge of Department of Navy operational and support requirements to understand and address the impact of public policy issues and compliance on the field of membership.

• Thorough knowledge of the current and future challenges facing the credit union movement.

• Certification as a credit union compliance professional by a widely recognized certification authority

• Bachelor's degree in business or public administration, management, operations analysis, legal studies, or related field.

  Hours: Monday - Friday, 8:00AM - 4:30PM

  Locations: 820 Follin Lane Vienna, Virginia 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 19565

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To assist with managing, planning and oversight of 1st line risk management functions for the Real Estate Lending (REL) Division to ensure the overall effectiveness of risk and compliance management programs, risk analytics and operations. Plan, develop, and implement operational risk frameworks/measurements methodologies, policies, standards, and procedures to ensure effective quality control and audit procedures. Ensure operational risk programs align with strategic business initiatives, achieve business and quality objectives, mitigate risk and enhance operating procedures. Promote operational efficiency and service excellence through appropriate risk controls, process improvements and training.

Responsibilities

• Assist with the management of functional reviews, root cause analysis, and analysis of operational risk in REL

• Develop and implement tools, methods, and programs to identify and mitigate operational and regulatory risks to mitigate risk exposure

• Manage and partner on efforts to identify and develop innovative, creative, and strategic initiatives for process improvements to sustain and improve risk in REL

• Collaborate with the Office of General Counsel (OGC), 2nd Line Regulatory Compliance, Enterprise Risk Management (ERM), Lending, Information Security and other NFCU Business Units, Audit, and regulators to support risk and compliance-based initiatives

• Collaborate with other business units and functions to assess and support organization risk mitigation needs by developing strategies, tactics, and quality review solutions

• Establish Risk and Control Self-Assessments (RCSAs), and Controls Testing to evaluate control effectiveness, identifying control failures, Issues and Events management, facilitating risk and compliance remediation, internal and external audits and regulatory

• Oversee quality control audits to ensure compliance with applicable federal and state laws, rules, regulations, and NFCU policies and procedures

• Manage the identification and remediation of control deficiencies, develop solutions to strengthen controls, and oversee corrective actions to aid management decisions

• Communicate quality assurance procedures, existing protocols, and effective controls to improve products and services

• Collaborate with staff, senior management, and business unit partners to assess and support organization risk mitigation needs by developing strategies, tactics, and quality review solutions

• Evaluate the adequacy of corrective action taken on past reviews and report on the status of approved recommendations

• Measure and evaluate the success of risk programs to determine their effectiveness and to ensure the business units' adherence to the risk framework requirements, internal policies, and best practices

• Stay abreast of regulatory compliance standards, new and developing risk trends and best practices

• Provide feedback to ensure training is in full compliance with all applicable statutory requirements and Navy Federal policies, procedures, rules, regulations, and values

• Ensure risk control recommendations/solutions support optimal internal/external exam/audit preparedness

• Acquire, process diverse information to develop effective recommendations and corrective actions for management actions/initiatives

• Contribute to a culture of collaboration by actively working across business lines and sharing knowledge

• Oversee quality control audits to ensure compliance with applicable federal and state laws, rules, regulations, and NFCU policies and procedures

• Perform other duties as assigned

Qualifications

• Advanced knowledge of operational and regulatory risks and controls, including knowledge of risk management techniques from both detection and mitigation perspectives

• Significant experience in risk assessment methodology and systems

• Experience in managing audits working with internal audit and external examiners

• Advanced knowledge of, and proficiency in, data analysis, reporting, and operations research

• Ability to develop conclusions and feasible alternatives to formulate courses of action, including forecasting and cost-benefit analysis

• Significant experience managing multi-dimensional teams and projects which involve organization, holding strategy and status meetings, planning, motivating, and managing the work of participants

• Experience in managing risk and/or compliance related activities in financial services or other relevant industry

• Advanced knowledge of applicable federal and state laws, rules, and regulations

• Advanced knowledge of mortgage/banking/financial industry trends, products, and services

• Experience demonstrating thought-leadership, initiative-taking, decision making and creativity in solving business problems

• Experience managing multiple priorities independently and/or in a team environment to achieve goals

• Working knowledge of mortgage fraud issues, patterns, and processes

• Experience leading and managing an analytics and risk operation, preferably in a large financial institution, including operational and regulatory risk controls

• Advanced leadership skills and the ability to guide others and prioritize multiple duties to achieve results in a multi-tasked, time sensitive office environment

• Advanced analytical/quantitative, reconciliation and deductive reasoning skills

• Advanced skill developing and implementing programs

• Advanced skill building effective relationships with all levels of staff, management, stakeholders, and vendors, through rapport, trust, diplomacy, and tact

• Advanced verbal, written, interpersonal, and presentation skills to communicate clearly and concisely technical and non-technical information to all levels of management

• Effective skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation

• Bachelor's Degree in a related field or the equivalent combination of education, training, and/or experience

Desired Qualifications

• Working knowledge of NCUA and FFIEC regulations, COSO, and other risk frameworks a plus

• Knowledge of Navy Federal's functions, philosophy, products, and services

• Risk Management or Regulatory Compliance Certification such as ICBBR, FRM, or NCCO

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Ln. Vienna, Virginia 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 19520-OTHLOC-300000025810540

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

At Navy Federal Credit Union, the Commercial Credit Administration group comprises Business Lending Operations, Underwriting, Loan Participation, and Portfolio Management. These teams provide operational and risk management support for the $1B commercial loan portfolio. The Business Operations Analyst will work daily with the operations staff under general supervision and perform a variety of support functions related to loan operations.

Responsible for optimizing the performance of business operations by analyzing current and forecasting future performance. Conduct analyses and gather, organize and review data to support general business operations and planning activities and ensure processes are integrated and effective across the department. Conduct routine work assignments of limited scope and complexity under close supervision. Entry level professional with developing skill set and a basic understanding of procedures and analysis techniques.

Responsibilities

• Assists with closing and loan servicing support for the institution's participation loan facilities

• Process investor remittances, advances, renewals, and book new loans on the core system

• Interacts daily with internal systems to initiate and receive wires

• Manages the ongoing balances between loan system and agent bank

• Research and resolves loan related issues which may include missing payments, interest rate changes and/or unprocessed draw requests or conversions

• Ensures all lending transactions are booked and managed correctly ensuring compliance with all policies and procedures

• Conduct analyses and reporting in support of general business operations and planning activities including budget development, equipment availability and other capabilities

• Assess requirements for internal business processes, ensuring integration across teams and business units and compatibility with organizational strategic goals

• Document business processes and workflows; identify inefficiencies or areas for improvement.

• Analyze and evaluate business data to identify solutions to basic business problems; use quantitative analysis methodology to perform data, cost and benefit, and/or process measurement analysis

• Analyze processes and workflows to understand value chain, input/output, to improve and/or automate business performance

• Contribute to reports that show key performance indicators, identify areas of improvement into current operations, and display root cause analysis of problems and value chain, input/output, to improve and/or automate business performance

Qualifications

• 1 year of related banking work experience

• College/university degree or 1-2 years of experience in business and operational strategy, planning and analysis

• Familiarity with data querying, reporting, forecasting, analysis and operations research

• Research, analytical, and problem solving skills

• Skill in solving routine or standard administrative, operational and/or system problems and issues

• Effective word processing and spreadsheet software skills

• Bachelor's Degree in Business Administration, Finance or related field

Desired Qualification(s)

• Master's Degree in Business Administration, Finance or related field

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 5510 Heritage Oaks Drive, Pensacola, FL 32526

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 19551

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

The Assistant Manager coordinates and leads team activities to ensure completion. Decisions are guided by policies, procedures and the business section and the Assistant manager receives guidance and oversight from the manager. Leadership Level - Impacts the level of service and the team's ability to meet quality, volume, and timeliness objectives within their area. Network Engineering & Operations: Responsible for network monitoring, planning, installation, and 24x7 support. Translates business objectives into cohesive network operational recommendations and solutions. Establishes technical standards, and ensures appropriate interface capabilities with other internal systems and teams as well as external vendor managed systems.

Responsibilities

• Supervises and provides technical guidance for 24/7 technical staff

• Serves as a technical contact for the team in determining the cause and resolution of network problems on a 24 X 7 basis and if necessary, determines methods for restoring partial service to customers while a permanent solution is implemented

• Collaborate to set standards and ensure the delivery of services to clients for a 24 x 7 x 365, Network Operations Center that provides remote level I and level II technical support

• Position will have direct reports in supervisory capacity including hiring, managing performance of direct reports to include performance reviews, one on ones and any assistance the team requires

• Responsible for the goals, SLA's, and performance of the shift as well as ensuring consistency with other shifts relating to performance and consistency of following policies, process, procedures and creating and/or updating processes and procedures.

• Responsible for the continuous improvements via metrics and KPIs and OKR to ensure reported metrics show individual and team performance meets expectations.

• Produces and manages individual and team performance by data driven metrics that ensure services and staff are managed in a cost efficient and effective manner

• Act as the Subject Matter Expert and fills-in for shifts when staffing is insufficient

Qualifications

• Experience in management of technology operations in a 24x7 high intensity environment

• Technical background in Network Operations, monitoring and escalation of incidents, as well as the management and support of 350+ remote locations requiring high availability

• Have strong leadership and project management skills, highly motivated, have the ability to prioritize work and perform well in a high-volume environment

• Experience with development or operations framework methodologies, including Information Technology Infrastructure Library (ITIL), Systems Development Life Cycle (SDLC), Agile, six-sigma or other quality frameworks

• Full lifecycle monitoring to include the ITIL incident, problem, and change processes

• Experience in managing, guiding and coaching professional staff including hiring, performance management, terminations, and improving staff and team performance

• Experience in resource allocation and management

• Advanced knowledge of Service Life Cycle

• Advanced research, analytical and problem-solving skills

• Advanced knowledge of networking tools such as LogicMonitor, Splunk, Wireshark or other third-party tools for network monitoring and configuration management

• Effective in producing desired results and achieving goals and objectives

• Experience in working with all levels of staff, management, stakeholders, vendors

• Effective skill presenting findings, conclusions, alternatives, and information clearly and concisely

• Effective skill relationship building, negotiation and facilitation skills

• Experience in developing and managing business analyses

• Advanced verbal and written communication skills

• Advanced analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results, or relationships

• Bachelor's degree in computer science, Information Technology, or related field, or the equivalent combination of education, training, and experience

Desired Qualifications

• Experience with ServiceNow or other ticketing systems

• Knowledge of NFCU service operations, processes, and procedures

Hours: 6PM - 6AM (Night Shift)

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 19561-OTHLOC-300000025810540

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

We seek a dedicated credit risk professional to enhance our credit risk decision-making process through insightful analysis and advanced reporting. The ideal candidate will develop and manage dashboards for comprehensive credit risk reporting, prepare and automate risk management reports for various lending businesses, and conduct business impact analysis to support the achievement of strategic risk management goals. Responsibilities include preparing professional presentations for senior management, delivering strategic insights into lending product performance, and leading business optimization of existing reports and dashboards. The role requires strong analytical skills, proficiency in data visualization tools, and the ability to communicate complex insights effectively.

Responsibilities

• Collect, aggregate, and analyze data from multiple sources, including structured and unstructured data sets, to drive insights into business performance

• Identify, analyze, and interpret trends or patterns and prepare ongoing reports and data visualizations in order to support business decisions

• Develop, maintain, and manage advanced reporting, dashboards, and BI solutions

• Produce actionable reports that show key performance indicators, identify areas of improvement into current operations, and display root cause analysis of problems

• Use analytics and metrics to improve processes and provide data-driven forecasts of potential costs, risks, and profits of new business initiatives

• Communicate findings and insight to stakeholders and provide business strategy recommendations for optimizing business performance

• Provide reporting solutions and respond to ad-hoc report requests within the business area

• Create specifications for reports and analysis based on business needs and required or available data elements

• Build working relationships with team members and subject matter experts

• Lead small projects and initiatives

Qualifications

• 5-7 years of experience in data analysis and reporting

• Complete knowledge and understanding of business area/specialization

• Advanced skill using business intelligence applications and/or cloud services

• Advanced knowledge of reporting capabilities of existing ERP, CRM and/or database software vendors

• Advanced skill using statistical methods, mathematical techniques, forecasting, cost-benefit analysis

• Advanced skill in complex data manipulation across multiple tables

• Effective data integration, cleaning and validation skills

• Skill communicating data analysis and visualizations to nontechnical and senior audiences

• Skill with data analysis tools and programming languages such as Python, R

• Research skills

• Interpersonal skills

• Intermediate skill in utilizing work products to tell a story through appropriate balance of visualizations, design aesthetics, and words

• Bachelor's Degree in Business Administration, Statistics, or related field

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 19614-OTHLOC-300000025810540

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

Support business decisions by providing quantitative and qualitative data analysis and reporting of patterns, insights, and trends to leadership via dashboards and reports. Analyze business problems and issues using business intelligence tools that incorporate data from internal and external sources. Work under minimal supervision and use complete understanding of business needs and objectives to make recommendations that have impact on the achievement of operational goals. Advanced skill set and proficiency with procedures and analysis techniques.

Responsibilities

• Collect, aggregate, and analyze data from multiple sources, including structured and unstructured data sets, to drive insights into business performance

• Identify, analyze, and interpret trends or patterns and prepare ongoing reports and data visualizations in order to support business decisions

• Develop, maintain, and manage advanced reporting, dashboards, and BI solutions

• Produce actionable reports that show key performance indicators, identify areas of improvement into current operations, and display root cause analysis of problems

• Use analytics and metrics to improve processes and provide data-driven forecasts of potential costs, risks, and profits of new business initiatives

• Communicate findings and insight to stakeholders and provide business strategy recommendations for optimizing business performance

• Provide reporting solutions and respond to ad-hoc report requests within the business area

• Create specifications for reports and analysis based on business needs and required or available data elements

• Build working relationships with team members and subject matter experts

• Lead small projects and initiatives

Qualifications

• 5-7 years of experience in data analysis and reporting

• Complete knowledge and understanding of business area/specialization

• Advanced skill using business intelligence applications and/or cloud services

• Advanced knowledge of reporting capabilities of existing ERP, CRM and/or database software vendors

• Advanced skill using statistical methods, mathematical techniques, forecasting, cost-benefit analysis

• Advanced skill in complex data manipulation across multiple tables

• Effective data integration, cleaning and validation skills

• Skill communicating data analysis and visualizations to nontechnical and senior audiences

• Skill with data analysis tools and programming languages such as Python, R

• Research skills

• Interpersonal skills

• Intermediate skill in utilizing work products to tell a story through appropriate balance of visualizations, design aesthetics, and words

• Bachelor's Degree in Business Administration, Statistics, or related field

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 19610-OTHLOC-300000025810540

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

Support business decisions by providing quantitative and qualitative data analysis and reporting of patterns, insights, and trends to leadership via dashboards and reports. Analyze business problems and issues using business intelligence tools that incorporate data from internal and external sources. Work under minimal supervision and use complete understanding of business needs and objectives to make recommendations that have impact on the achievement of operational goals. Advanced skill set and proficiency with procedures and analysis techniques.

Responsibilities

• Collect, aggregate, and analyze data from multiple sources, including structured and unstructured data sets, to drive insights into business performance

• Identify, analyze, and interpret trends or patterns and prepare ongoing reports and data visualizations in order to support business decisions

• Develop, maintain, and manage advanced reporting, dashboards, and BI solutions

• Produce actionable reports that show key performance indicators, identify areas of improvement into current operations, and display root cause analysis of problems

• Use analytics and metrics to improve processes and provide data-driven forecasts of potential costs, risks, and profits of new business initiatives

• Communicate findings and insight to stakeholders and provide business strategy recommendations for optimizing business performance

• Provide reporting solutions and respond to ad-hoc report requests within the business area

• Create specifications for reports and analysis based on business needs and required or available data elements

• Build working relationships with team members and subject matter experts

• Lead small projects and initiatives

Qualifications

• 5-7 years of experience in data analysis and reporting

• Complete knowledge and understanding of business area/specialization

• Advanced skill using business intelligence applications and/or cloud services

• Advanced knowledge of reporting capabilities of existing ERP, CRM and/or database software vendors

• Advanced skill using statistical methods, mathematical techniques, forecasting, cost-benefit analysis

• Advanced skill in complex data manipulation across multiple tables

• Effective data integration, cleaning and validation skills

• Skill communicating data analysis and visualizations to nontechnical and senior audiences

• Skill with data analysis tools and programming languages such as Python, R

• Research skills

• Interpersonal skills

• Intermediate skill in utilizing work products to tell a story through appropriate balance of visualizations, design aesthetics, and words

• Bachelor's Degree in Business Administration, Statistics, or related field

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 19548-OTHLOC-300000025810540

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

The Manager II provides leadership to leaders and/or professionals and is accountable for the performance and results of multiple related teams. Decisions are guided by division objectives. The Leadership impacts the business results of a division by setting priorities, allocating resources, and developing policies and plans.

Responsibilities

• Manage or perform work associated with IT infrastructure & systems administration (internal or outsourcing staff) including installation, configuration, administration, support and maintenance of IT software and hardware systems, IT data/voice network systems, and internal databases.

• Ensure the uptime, performance, and resource availability of the computers and other IT systems; matching the organization's resources with the demand placed on them; monitoring organization's wide area and/or local area network performance; identifying and resolving network problems; upgrading network hardware, software and telecommunications equipment; IT data center facility operations; and ensuring the quality, accuracy and security of databases.

• Provide overall leadership to architecture and governance for large strategic projects and/or programs; ensure effective management of projects from inception through implementation.

• Prepare reports and make presentations to senior management.

• Identify and resolve operational and performance gaps and obstacles; implement changes and improvements.

• Oversee the development and implementation of plans to implement system changes.

• Manage and direct operations to ensure targets, service level agreements and corporate objectives are met.

Qualifications

• Experience in leading, guiding and coaching professional staff.

• Experience in resource allocation and management.

• Experience in managing personnel and information technology resources.

• Advanced knowledge of Service Life Cycle.

• Advanced knowledge of Platform Engineering, Design, Troubleshooting, Configuration and Audits.

• Advanced knowledge of DevOps, Infrastructure as Code, Configuration as Code.

• Effective in producing desired results and achieving goals and objectives.

• Experience in working with all levels of staff, management, stakeholders, vendors.

• Effective skill relationship building, negotiation and facilitation skills.

• Advanced knowledge of automated systems.

• Experience in developing and managing budget.

• Advanced analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships.

• Knowledge and familiarity with the best principles and practices in the field of records management.

• Experience managing a records management program in a large and complex organization.

• Ability to advocate and manage large scale change.

• Knowledge of applicable laws.

• Knowledge of e-discovery and electronic records technologies.

• Able to understand and quickly identify key issues related to recommendations and decisions, to make recommendations in difficult and complex situations, and to develop consensus.

• Able to analyze problems, create solutions and motivate others to adopt effective courses of action and to stimulate and motivate individuals and groups to achieve desired goals.

• 3-5 years in records management fields.

• Effective skill presenting findings, conclusions, alternatives and information clearly and concisely.

• Bachelor's Degree in Information Technology, Computer Science or other related field.

• Experience in Business Rules Engines, Business Process Management, and Case Management Platforms.

Desired Qualifications

• Knowledge of Azure Cloud and containerized applications.

• One or many of Pega Systems certification.

• One or many of PMP, Agile or DevOps Certifications.

• Advanced Knowledge of NFCU operations, processes and procedures Enterprise Linux, MS Windows Server, AIX, or Hypervisor VMware.

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602 | 9999 Willow Creek Road San Diego, CA 92131

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 19508

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

We seek a dedicated credit risk professional to enhance our credit risk decision-making process through insightful analysis and advanced reporting. The ideal candidate will develop and manage dashboards for comprehensive credit risk reporting, prepare and automate risk management reports for various lending businesses, and conduct business impact analysis to support the achievement of strategic risk management goals. Responsibilities include preparing professional presentations for senior management, delivering strategic insights into lending product performance, and leading business optimization of existing reports and dashboards. The role requires strong analytical skills, proficiency in data visualization tools, and the ability to communicate complex insights effectively.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Develop, maintain, and manage advanced reporting, dashboards, data models and analytical results

• Retrieve, analyze and validate data and test accuracy of reported results

• Lead projects to understand requirements and propose key analytical solutions to drive effective decision-making and influence business objectives

• Produce actionable reports that demonstrate key performance indicators, identify areas of improvement for current operations, and show root cause analysis of problems

• Analyze and summarize business operations, customer and/or economic data in order to improve business intelligence, optimize operating effectiveness and predict business outcomes

• Identify trends and patterns in business data; create data visualizations to support business decision making

• Build new and/or modify existing internal databases

• Collaborate with multiple business units and senior management to accomplish business unit objectives

• Effectively communicate data outcomes to business stakeholders and leadership

• Mentor and guide less experienced analysts

• Maintain and enhance Tableau dashboards and data extracts

• Perform other duties as assigned

Qualifications

• 5-7 years of experience in data analysis and reporting

• Complete knowledge and understanding of business area/specialization

• Significant experience that demonstrates the ability to research, compile, and document data, business processes, and workflow

• Advanced knowledge of standard ETL tools and techniques

• Advanced knowledge of the process in sourcing raw data and cleansing techniques

• Advanced knowledge of data warehousing, data cleaning, and other analytical techniques required for data usage

• Advanced skill in complex data manipulation across multiple tables

• Effective in using statistical methods, mathematical techniques, forecasting, cost-benefit analysis

• Skill communicating data analysis and visualizations to nontechnical and senior audiences

• Intermediate skill in utilizing work products to tell a story through appropriate balance of visualizations, design aesthetics, and words

• Advanced SQL, R, Python, SAS, or related analytical tool skills

• Advanced Tableau, Power BI, or related data visualization tool skills

• Advanced Microsoft Excel and PowerPoint skills

• Bachelor's degree in Data Science, Statistics, Mathematics, Computers Science, Engineering, or in a related field

Desired Qualification(s)

• Advanced degree in Data Science, Statistics, Mathematics, Computers Science, or Engineering

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 5510 Heritage Oaks Drive, Pensacola, FL 32526

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 19538

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Analyze, research and resolve problems and discrepancies related to member accounts/loans

• Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications

• Counsel current and prospective members about Navy Federal's products and services

• Ensure cash and other negotiable instruments are handled properly

• Identify opportunities to cross service products and increase product penetration

• Perform platform banking functions

• Assist level I team members

• Understand and comply with federal and other regulations relating to financial products and services

• May assist with Branch Office vault opening, closing and balancing procedures

• May serve as a Branch Office and/or ATM vault custodian

• Perform other duties as assigned

Qualifications

• Ability to work independently and in a team environment

• Working knowledge of savings and checking products, accounts and services

• May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need

• Effective active listening skills to accurately respond to inquiries and account requests

• Effective organizational, planning and time management skills

• Effective research, analytical, and problem solving skills

• Effective skill building effective relationships through rapport, trust, diplomacy and tact

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective skill maintaining composure in a high production and changing environment

• Effective skill navigating multiple screens and PC applications and adapting to new technologies

• Effective skill performing mathematical calculations and working accurately with numbers

• Effective verbal and written communication skills

Desired Qualifications

• Experience in member/customer service preferably in a call center, retail banking or financial institution

• Experience in working in a credit union environment

Hours: Available Monday - Saturday, hours based on business needs.

Location: 251 Mary Esther Boulevard, Suite C1, Mary Esther, FL 32569

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 19098

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To manage and direct all activities of a small/medium full service branch office operation by overseeing the efficient operation of the branch to ensure operational functions are completed and properly performed by branch staff.

Responsibilities

• Manage, direct and motivate the branch team to provide members the full range of Navy Federal Credit Union products and services including lending products and depository accounts such as checking, savings, certificate, IRA, revocable trust and estate accounts

• Lead cash operations and branch self-auditing efforts to keep credit union assets secure and within operational limits

• Manage staff to ensure vault opening, closing and balancing procedures are completed

• Increase productivity of branch office by implementing relevant employee training, establishing team development goals and eliminating inefficiencies

• Lead outside marketing and promotional activities for members and potential members through financial presentations, local events and realtor/trade shows and events

• Oversee recruiting/selection, on-boarding and initial training of team members

• Administer budget, purchasing, tracking and records retention for business expenses

• Lead team to achieve and maintain product, service and business goals, including cross servicing of Navy Federal products and services

• Promote member service excellence and lead team to deliver quality service

• Liaise with other branches to support business growth and continuity of regional operations

• Analyze reports and conduct trend analysis to optimize business performance

• Analyze and solve problems without clear precedent

• Ensure compliance with all security, safety and emergency preparedness procedures

• Ensure compliance with all HR related policies, practices and procedures, such as timekeeping, recruiting, compensation, separations, leave usage, etc.

• Ensure the team follows, complies with and regularly reviews all required policies, practices and procedures using established guidelines

• Resolve employee concerns by ensuring employees receive mediation to resolve issues in somewhat difficult situations

• Perform supervisory/managerial responsibilities:

• Manage daily activities

• Ensure adequate/skilled staffing; select employees

• Establish performance goals and priorities

• Prepare, conduct and review performance appraisals

• Develop, mentor, and counsel staff

• Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)

• Ensure section/branch goals and objectives align with division/department strategy

• Ensure efficiency of operations

• Perform other duties as assigned

Qualifications

• Three years' experience in grade level 76 (or higher) or applicable external experience

• Scorecard criteria requirements as defined by Branch Operations Governance or applicable external experience

• Experience in leading and managing in diverse and complex operational environments

• Advanced knowledge of applicable federal regulations governing consumer lending and/or credit cards, mortgage and equity loans, savings and checking accounts

• Advanced knowledge of multiple financial products such as consumer mortgage loan, credit cards, and/or savings/checking accounts

• Advanced knowledge of functions relating to cash and ATM operations

• Working knowledge of financial institution and lending practices, principles and regulations

• Working knowledge of retail banking industry best practices

• Experience in member/customer service operations

• Experience in responding to requests regarding complex financial information/data

• Experience in supervising and leading employees

• Experience in training and developing staff

• Exposure to developing/maintaining community and command relations

• Ability to manage multiple priorities independently and/or in a team environment

• Effective skill analyzing statistics and reports to determine business performance and trends

• Effective organizational, planning and time management skills

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective skill interacting with staff, management, vendors and members diplomatically and tactfully

• Effective verbal and written communication skills

• Effective word processing and spreadsheet software skills

Desired Qualifications

• Bachelor's Degree in Accounting, Business Administration or the equivalent combination of training, education, and experience

• Working knowledge of Navy Federal products, services, programs, policies and procedures

Hours: Available Monday - Saturday: hours based on business needs.

Location: 1074 Bullsboro Drive, Unit 28, Newnan, GA 30265

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 19479

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To assist the Branch Manager of a medium/large branch office by overseeing the efficient operation of the branch to ensure operational functions are completed and properly performed by branch staff.

Responsibilities

• Supervise and lead branch team to provide members the full range of Navy Federal Credit Union products and services including lending products and depository accounts such as checking, savings, certificate, IRA, revocable trust and estate accounts

• Assist the Manager in monitoring cash operations and branch self-auditing efforts to keep credit union assets secure and within operational limits

• Manage staff to ensure vault opening, closing and balancing procedures are completed

Participate in outside marketing and promotional activities for members and potential members through financial presentations, local events and realtor/trade shows and events

• Participate in recruiting efforts, on-boarding and initial training of team members

• Participate in budget, purchasing, tracking and records retention for business expenses

• Guide team development for continual growth in technical, soft and leadership skills

• Provide applicable support to ensure team achieves and maintains product, service and business goals, including cross servicing of Navy Federal products and services

• Assist with leading and training team members to deliver high quality service to our members

• Analyze reports and conduct trend analysis to optimize business performance

• Ensure compliance with all security, safety and emergency preparedness procedures

• Ensure compliance with all HR related policies, practices and procedures, such as timekeeping, recruiting, compensation, separations, leave usage, etc.

• Ensure the team follows, complies with and regularly reviews all required policies, practices and procedures

• Perform supervisory/managerial responsibilities:

  o Supervise daily activities

  o Ensure adequate/skilled staffing; select employees

  o Establish performance goals and priorities

  o Prepare, conduct and review performance appraisals

  o Develop, mentor, and counsel staff

  o Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)

  o Ensure section/branch goals and objectives align with division/department strategy

  o Ensure efficiency of operations

  o Act as Manager in the incumbent's absence

• Perform other duties as assigned

Qualifications

• Scorecard criteria requirements as defined by Branch Operations Governance or applicable external experience

• Working knowledge of applicable federal regulations governing consumer lending and/or credit cards, mortgage and equity loans, savings and checking accounts

• Working knowledge of multiple financial products such as consumer mortgage loan, credit cards, and/or savings/checking accounts

• Working knowledge of functions relating to cash and ATM operations

• Ability to manage multiple priorities independently and/or in a team environment

• Exposure to member/customer service operations

• Exposure to mentoring and leading employees

• Effective organizational, planning and time management skills

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective skill interacting with staff, management, vendors and members diplomatically and tactfully

• Effective verbal and written communication skills

• Effective word processing and spreadsheet software skills

Desired Qualifications

• Bachelor's Degree in Accounting, Business Administration or the equivalent combination of training, education, and experience

• Familiarity with financial institution and lending practices, principles and regulations

• Familiarity with retail banking industry best practices

Hours: Available Monday - Saturday: hours based on business needs.

Location: 1074 Bullsboro Drive, Unit 28, Newnan, GA 30265

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 19619

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Analyze, research and resolve problems and discrepancies related to member accounts/loans

• Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications

• Counsel current and prospective members about Navy Federal's products and services

• Ensure cash and other negotiable instruments are handled properly

• Identify opportunities to cross service products and increase product penetration

• Perform platform banking functions

• Assist level I team members

• Understand and comply with federal and other regulations relating to financial products and services

• May assist with Branch Office vault opening, closing and balancing procedures

• May serve as a Branch Office and/or ATM vault custodian

• Perform other duties as assigned

Qualifications

• Ability to work independently and in a team environment

• Working knowledge of savings and checking products, accounts and services

• May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need

• Effective active listening skills to accurately respond to inquiries and account requests

• Effective organizational, planning and time management skills

• Effective research, analytical, and problem solving skills

• Effective skill building effective relationships through rapport, trust, diplomacy and tact

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective skill maintaining composure in a high production and changing environment

• Effective skill navigating multiple screens and PC applications and adapting to new technologies

• Effective skill performing mathematical calculations and working accurately with numbers

• Effective verbal and written communication skills

Desired Qualifications

• Experience in member/customer service preferably in a call center, retail banking or financial institution

• Experience in working in a credit union environment

Hours: Available Monday - Saturday, hours based on business needs.

Location: 5140 Windward Parkway, Milton, GA 30004

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 19605

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

The Assistant Manager coordinates and leads team activities to ensure completion. Decisions are guided by policies, procedures and the business section and the Assistant manager receives guidance and oversight from the manager. Leadership Level - Impacts the level of service and the team's ability to meet quality, volume, and timeliness objectives within their area. Network Engineering & Operations: Responsible for network monitoring, planning, installation, and 24x7 support. Translates business objectives into cohesive network operational recommendations and solutions. Establishes technical standards, and ensures appropriate interface capabilities with other internal systems and teams as well as external vendor managed systems.

Responsibilities

• Supervises and provides technical guidance for 24/7 technical staff

• Serves as a technical contact for the team in determining the cause and resolution of network problems on a 24 X 7 basis and if necessary, determines methods for restoring partial service to customers while a permanent solution is implemented

• Collaborate to set standards and ensure the delivery of services to clients for a 24 x 7 x 365, Network Operations Center that provides remote level I and level II technical support

• Position will have direct reports in supervisory capacity including hiring, managing performance of direct reports to include performance reviews, one on ones and any assistance the team requires

• Responsible for the goals, SLA's, and performance of the shift as well as ensuring consistency with other shifts relating to performance and consistency of following policies, process, procedures and creating and/or updating processes and procedures.

• Responsible for the continuous improvements via metrics and KPIs and OKR to ensure reported metrics show individual and team performance meets expectations.

• Produces and manages individual and team performance by data driven metrics that ensure services and staff are managed in a cost efficient and effective manner

• Act as the Subject Matter Expert and fills-in for shifts when staffing is insufficient

Qualifications

• Experience in management of technology operations in a 24x7 high intensity environment

• Technical background in Network Operations, monitoring and escalation of incidents, as well as the management and support of 350+ remote locations requiring high availability

• Have strong leadership and project management skills, highly motivated, have the ability to prioritize work and perform well in a high-volume environment

• Experience with development or operations framework methodologies, including Information Technology Infrastructure Library (ITIL), Systems Development Life Cycle (SDLC), Agile, six-sigma or other quality frameworks

• Full lifecycle monitoring to include the ITIL incident, problem, and change processes

• Experience in managing, guiding and coaching professional staff including hiring, performance management, terminations, and improving staff and team performance

• Experience in resource allocation and management

• Advanced knowledge of Service Life Cycle

• Advanced research, analytical and problem-solving skills

• Advanced knowledge of networking tools such as LogicMonitor, Splunk, Wireshark or other third-party tools for network monitoring and configuration management

• Effective in producing desired results and achieving goals and objectives

• Experience in working with all levels of staff, management, stakeholders, vendors

• Effective skill presenting findings, conclusions, alternatives, and information clearly and concisely

• Effective skill relationship building, negotiation and facilitation skills

• Experience in developing and managing business analyses

• Advanced verbal and written communication skills

• Advanced analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results, or relationships

• Bachelor's degree in computer science, Information Technology, or related field, or the equivalent combination of education, training, and experience

Desired Qualifications

• Experience with ServiceNow or other ticketing systems

• Knowledge of NFCU service operations, processes, and procedures

Hours: 6AM - 6PM (Day Shift)

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 19560

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To monitor, research, and analyze public policy governance and manage the compliance program.

Responsibilities

• Develops, maintains, and manages the compliance program including the coordination of compliance activities of other policy analysts.

• Serves as the organization's technical compliance expert and resolves complex compliance issues.

• Provides technical advice and guidance to policy analysts on compliance matters.

• To ensure products, services, and operations are in compliance with all legal and regulatory requirements: monitors, researches, and analyzes complex and difficult public policy governance including federal and state laws, regulations, staff commentaries, court decisions, legal opinions, trade association guidance, Navy Federal Instructions, and other resources.

• Evaluates existing and new products, services, and internal operations and establishes compliance requirements and parameters with all applicable laws, regulations, and other governance.

• Counsels and advises management and operating units on requirements of applicable laws and regulations.

• Selects, analyzes, and disseminates applicable compliance information to appropriate management and operating units.

• Prepares written and oral analyses, reports and other communications for management and operating units.

• Provides compliance training to management and operating units.

• Leads teams to implement new or changed compliance requirements.

• Participates in teams to develop compliant products and services.

• Evaluates, selects, and maintains resources and materials for the compliance library.

• Emphasizes compliance in regular contacts throughout the organization.

• Monitors, researches, and analyzes public policy governance and its formulation including federal and state laws and regulations, legislative and regulatory proposals, legislative agendas, legislator activities, trade association efforts, and other third party activities to make recommendations to senior management on complex positions and courses of action consistent with organizational mission, strategic plan, and operations.

• Assesses internal input and external stances on proposed legislation and regulations.

• Advocates positions and actions with legislative bodies, government agencies, trade associations, and other appropriate third parties.

• Prepares written and oral analyses, reports and other communications for management and operating units.

• Summarizes the issues, as appropriate, requests input, and distributes copies of proposed legislation and regulations to management.

• Emphasizes organizational positions on issues via regular contacts with third parties

• Conducts internal compliance reviews.

• Analyzes operational activities and issues relating to the interpretation and impact of federal and state laws, rules and regulations, and other governance.

• Advises appropriate managers and supervisors of findings.

• Recommends corrective actions.

• Supports senior management on matters relating to compliance, legislative and regulatory proposals, and other public policy matters by preparing research papers, white papers, correspondence, speeches, talking points, etc.

• Maintains liaison with external groups and represents Navy Federal in external meetings as appropriate.

• Performs other related duties as required or appropriate.

Qualifications

• Thorough knowledge of project management, operations analysis, and legislative staff work procedures.

• Thorough knowledge of compliance issues affecting the organization and the credit union movement.

• Ability to manage and maintain an effective, ongoing compliance program.

• Demonstrated ability to clearly and effectively communicate complex issues both verbally and in writing.

• Ability to lead and manage projects.

• Ability to independently work on multiple issues concurrently and to exercise independent judgment in establishing priorities.

• Ability to organize work, make sound decisions and exercise good judgment

• Experience that demonstrates strong skills in researching and analyzing complex laws and regulations, staff commentaries, legal opinions, court decisions and other documentation and the analysis of operations to determine and ensure compliance.

• Demonstrated highly effective interpersonal skills for working closely with internal organizational units and for effective representation of organizational positions on issues with external parties and groups.

Desired Qualifications

• Working knowledge of Department of Navy operational and support requirements to understand and address the impact of public policy issues and compliance on the field of membership.

• Thorough knowledge of the current and future challenges facing the credit union movement.

• Certification as a credit union compliance professional by a widely recognized certification authority

• Bachelor's degree in business or public administration, management, operations analysis, legal studies, or related field.

  Hours: Monday - Friday, 8:00AM - 4:30PM

  Locations: 820 Follin Lane Vienna, Virginia 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 19565

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To assist with managing, planning and oversight of 1st line risk management functions for the Real Estate Lending (REL) Division to ensure the overall effectiveness of risk and compliance management programs, risk analytics and operations. Plan, develop, and implement operational risk frameworks/measurements methodologies, policies, standards, and procedures to ensure effective quality control and audit procedures. Ensure operational risk programs align with strategic business initiatives, achieve business and quality objectives, mitigate risk and enhance operating procedures. Promote operational efficiency and service excellence through appropriate risk controls, process improvements and training.

Responsibilities

• Assist with the management of functional reviews, root cause analysis, and analysis of operational risk in REL

• Develop and implement tools, methods, and programs to identify and mitigate operational and regulatory risks to mitigate risk exposure

• Manage and partner on efforts to identify and develop innovative, creative, and strategic initiatives for process improvements to sustain and improve risk in REL

• Collaborate with the Office of General Counsel (OGC), 2nd Line Regulatory Compliance, Enterprise Risk Management (ERM), Lending, Information Security and other NFCU Business Units, Audit, and regulators to support risk and compliance-based initiatives

• Collaborate with other business units and functions to assess and support organization risk mitigation needs by developing strategies, tactics, and quality review solutions

• Establish Risk and Control Self-Assessments (RCSAs), and Controls Testing to evaluate control effectiveness, identifying control failures, Issues and Events management, facilitating risk and compliance remediation, internal and external audits and regulatory

• Oversee quality control audits to ensure compliance with applicable federal and state laws, rules, regulations, and NFCU policies and procedures

• Manage the identification and remediation of control deficiencies, develop solutions to strengthen controls, and oversee corrective actions to aid management decisions

• Communicate quality assurance procedures, existing protocols, and effective controls to improve products and services

• Collaborate with staff, senior management, and business unit partners to assess and support organization risk mitigation needs by developing strategies, tactics, and quality review solutions

• Evaluate the adequacy of corrective action taken on past reviews and report on the status of approved recommendations

• Measure and evaluate the success of risk programs to determine their effectiveness and to ensure the business units' adherence to the risk framework requirements, internal policies, and best practices

• Stay abreast of regulatory compliance standards, new and developing risk trends and best practices

• Provide feedback to ensure training is in full compliance with all applicable statutory requirements and Navy Federal policies, procedures, rules, regulations, and values

• Ensure risk control recommendations/solutions support optimal internal/external exam/audit preparedness

• Acquire, process diverse information to develop effective recommendations and corrective actions for management actions/initiatives

• Contribute to a culture of collaboration by actively working across business lines and sharing knowledge

• Oversee quality control audits to ensure compliance with applicable federal and state laws, rules, regulations, and NFCU policies and procedures

• Perform other duties as assigned

Qualifications

• Advanced knowledge of operational and regulatory risks and controls, including knowledge of risk management techniques from both detection and mitigation perspectives

• Significant experience in risk assessment methodology and systems

• Experience in managing audits working with internal audit and external examiners

• Advanced knowledge of, and proficiency in, data analysis, reporting, and operations research

• Ability to develop conclusions and feasible alternatives to formulate courses of action, including forecasting and cost-benefit analysis

• Significant experience managing multi-dimensional teams and projects which involve organization, holding strategy and status meetings, planning, motivating, and managing the work of participants

• Experience in managing risk and/or compliance related activities in financial services or other relevant industry

• Advanced knowledge of applicable federal and state laws, rules, and regulations

• Advanced knowledge of mortgage/banking/financial industry trends, products, and services

• Experience demonstrating thought-leadership, initiative-taking, decision making and creativity in solving business problems

• Experience managing multiple priorities independently and/or in a team environment to achieve goals

• Working knowledge of mortgage fraud issues, patterns, and processes

• Experience leading and managing an analytics and risk operation, preferably in a large financial institution, including operational and regulatory risk controls

• Advanced leadership skills and the ability to guide others and prioritize multiple duties to achieve results in a multi-tasked, time sensitive office environment

• Advanced analytical/quantitative, reconciliation and deductive reasoning skills

• Advanced skill developing and implementing programs

• Advanced skill building effective relationships with all levels of staff, management, stakeholders, and vendors, through rapport, trust, diplomacy, and tact

• Advanced verbal, written, interpersonal, and presentation skills to communicate clearly and concisely technical and non-technical information to all levels of management

• Effective skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation

• Bachelor's Degree in a related field or the equivalent combination of education, training, and/or experience

Desired Qualifications

• Working knowledge of NCUA and FFIEC regulations, COSO, and other risk frameworks a plus

• Knowledge of Navy Federal's functions, philosophy, products, and services

• Risk Management or Regulatory Compliance Certification such as ICBBR, FRM, or NCCO

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Ln. Vienna, Virginia 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 19520-OTHLOC-300000025810540

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

At Navy Federal Credit Union, the Commercial Credit Administration group comprises Business Lending Operations, Underwriting, Loan Participation, and Portfolio Management. These teams provide operational and risk management support for the $1B commercial loan portfolio. The Business Operations Analyst will work daily with the operations staff under general supervision and perform a variety of support functions related to loan operations.

Responsible for optimizing the performance of business operations by analyzing current and forecasting future performance. Conduct analyses and gather, organize and review data to support general business operations and planning activities and ensure processes are integrated and effective across the department. Conduct routine work assignments of limited scope and complexity under close supervision. Entry level professional with developing skill set and a basic understanding of procedures and analysis techniques.

Responsibilities

• Assists with closing and loan servicing support for the institution's participation loan facilities

• Process investor remittances, advances, renewals, and book new loans on the core system

• Interacts daily with internal systems to initiate and receive wires

• Manages the ongoing balances between loan system and agent bank

• Research and resolves loan related issues which may include missing payments, interest rate changes and/or unprocessed draw requests or conversions

• Ensures all lending transactions are booked and managed correctly ensuring compliance with all policies and procedures

• Conduct analyses and reporting in support of general business operations and planning activities including budget development, equipment availability and other capabilities

• Assess requirements for internal business processes, ensuring integration across teams and business units and compatibility with organizational strategic goals

• Document business processes and workflows; identify inefficiencies or areas for improvement.

• Analyze and evaluate business data to identify solutions to basic business problems; use quantitative analysis methodology to perform data, cost and benefit, and/or process measurement analysis

• Analyze processes and workflows to understand value chain, input/output, to improve and/or automate business performance

• Contribute to reports that show key performance indicators, identify areas of improvement into current operations, and display root cause analysis of problems and value chain, input/output, to improve and/or automate business performance

Qualifications

• 1 year of related banking work experience

• College/university degree or 1-2 years of experience in business and operational strategy, planning and analysis

• Familiarity with data querying, reporting, forecasting, analysis and operations research

• Research, analytical, and problem solving skills

• Skill in solving routine or standard administrative, operational and/or system problems and issues

• Effective word processing and spreadsheet software skills

• Bachelor's Degree in Business Administration, Finance or related field

Desired Qualification(s)

• Master's Degree in Business Administration, Finance or related field

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 5510 Heritage Oaks Drive, Pensacola, FL 32526

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 19551

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

The Assistant Manager coordinates and leads team activities to ensure completion. Decisions are guided by policies, procedures and the business section and the Assistant manager receives guidance and oversight from the manager. Leadership Level - Impacts the level of service and the team's ability to meet quality, volume, and timeliness objectives within their area. Network Engineering & Operations: Responsible for network monitoring, planning, installation, and 24x7 support. Translates business objectives into cohesive network operational recommendations and solutions. Establishes technical standards, and ensures appropriate interface capabilities with other internal systems and teams as well as external vendor managed systems.

Responsibilities

• Supervises and provides technical guidance for 24/7 technical staff

• Serves as a technical contact for the team in determining the cause and resolution of network problems on a 24 X 7 basis and if necessary, determines methods for restoring partial service to customers while a permanent solution is implemented

• Collaborate to set standards and ensure the delivery of services to clients for a 24 x 7 x 365, Network Operations Center that provides remote level I and level II technical support

• Position will have direct reports in supervisory capacity including hiring, managing performance of direct reports to include performance reviews, one on ones and any assistance the team requires

• Responsible for the goals, SLA's, and performance of the shift as well as ensuring consistency with other shifts relating to performance and consistency of following policies, process, procedures and creating and/or updating processes and procedures.

• Responsible for the continuous improvements via metrics and KPIs and OKR to ensure reported metrics show individual and team performance meets expectations.

• Produces and manages individual and team performance by data driven metrics that ensure services and staff are managed in a cost efficient and effective manner

• Act as the Subject Matter Expert and fills-in for shifts when staffing is insufficient

Qualifications

• Experience in management of technology operations in a 24x7 high intensity environment

• Technical background in Network Operations, monitoring and escalation of incidents, as well as the management and support of 350+ remote locations requiring high availability

• Have strong leadership and project management skills, highly motivated, have the ability to prioritize work and perform well in a high-volume environment

• Experience with development or operations framework methodologies, including Information Technology Infrastructure Library (ITIL), Systems Development Life Cycle (SDLC), Agile, six-sigma or other quality frameworks

• Full lifecycle monitoring to include the ITIL incident, problem, and change processes

• Experience in managing, guiding and coaching professional staff including hiring, performance management, terminations, and improving staff and team performance

• Experience in resource allocation and management

• Advanced knowledge of Service Life Cycle

• Advanced research, analytical and problem-solving skills

• Advanced knowledge of networking tools such as LogicMonitor, Splunk, Wireshark or other third-party tools for network monitoring and configuration management

• Effective in producing desired results and achieving goals and objectives

• Experience in working with all levels of staff, management, stakeholders, vendors

• Effective skill presenting findings, conclusions, alternatives, and information clearly and concisely

• Effective skill relationship building, negotiation and facilitation skills

• Experience in developing and managing business analyses

• Advanced verbal and written communication skills

• Advanced analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results, or relationships

• Bachelor's degree in computer science, Information Technology, or related field, or the equivalent combination of education, training, and experience

Desired Qualifications

• Experience with ServiceNow or other ticketing systems

• Knowledge of NFCU service operations, processes, and procedures

Hours: 6PM - 6AM (Night Shift)

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 19561-OTHLOC-300000025810540

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

We seek a dedicated credit risk professional to enhance our credit risk decision-making process through insightful analysis and advanced reporting. The ideal candidate will develop and manage dashboards for comprehensive credit risk reporting, prepare and automate risk management reports for various lending businesses, and conduct business impact analysis to support the achievement of strategic risk management goals. Responsibilities include preparing professional presentations for senior management, delivering strategic insights into lending product performance, and leading business optimization of existing reports and dashboards. The role requires strong analytical skills, proficiency in data visualization tools, and the ability to communicate complex insights effectively.

Responsibilities

• Collect, aggregate, and analyze data from multiple sources, including structured and unstructured data sets, to drive insights into business performance

• Identify, analyze, and interpret trends or patterns and prepare ongoing reports and data visualizations in order to support business decisions

• Develop, maintain, and manage advanced reporting, dashboards, and BI solutions

• Produce actionable reports that show key performance indicators, identify areas of improvement into current operations, and display root cause analysis of problems

• Use analytics and metrics to improve processes and provide data-driven forecasts of potential costs, risks, and profits of new business initiatives

• Communicate findings and insight to stakeholders and provide business strategy recommendations for optimizing business performance

• Provide reporting solutions and respond to ad-hoc report requests within the business area

• Create specifications for reports and analysis based on business needs and required or available data elements

• Build working relationships with team members and subject matter experts

• Lead small projects and initiatives

Qualifications

• 5-7 years of experience in data analysis and reporting

• Complete knowledge and understanding of business area/specialization

• Advanced skill using business intelligence applications and/or cloud services

• Advanced knowledge of reporting capabilities of existing ERP, CRM and/or database software vendors

• Advanced skill using statistical methods, mathematical techniques, forecasting, cost-benefit analysis

• Advanced skill in complex data manipulation across multiple tables

• Effective data integration, cleaning and validation skills

• Skill communicating data analysis and visualizations to nontechnical and senior audiences

• Skill with data analysis tools and programming languages such as Python, R

• Research skills

• Interpersonal skills

• Intermediate skill in utilizing work products to tell a story through appropriate balance of visualizations, design aesthetics, and words

• Bachelor's Degree in Business Administration, Statistics, or related field

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 19614-OTHLOC-300000025810540

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

Support business decisions by providing quantitative and qualitative data analysis and reporting of patterns, insights, and trends to leadership via dashboards and reports. Analyze business problems and issues using business intelligence tools that incorporate data from internal and external sources. Work under minimal supervision and use complete understanding of business needs and objectives to make recommendations that have impact on the achievement of operational goals. Advanced skill set and proficiency with procedures and analysis techniques.

Responsibilities

• Collect, aggregate, and analyze data from multiple sources, including structured and unstructured data sets, to drive insights into business performance

• Identify, analyze, and interpret trends or patterns and prepare ongoing reports and data visualizations in order to support business decisions

• Develop, maintain, and manage advanced reporting, dashboards, and BI solutions

• Produce actionable reports that show key performance indicators, identify areas of improvement into current operations, and display root cause analysis of problems

• Use analytics and metrics to improve processes and provide data-driven forecasts of potential costs, risks, and profits of new business initiatives

• Communicate findings and insight to stakeholders and provide business strategy recommendations for optimizing business performance

• Provide reporting solutions and respond to ad-hoc report requests within the business area

• Create specifications for reports and analysis based on business needs and required or available data elements

• Build working relationships with team members and subject matter experts

• Lead small projects and initiatives

Qualifications

• 5-7 years of experience in data analysis and reporting

• Complete knowledge and understanding of business area/specialization

• Advanced skill using business intelligence applications and/or cloud services

• Advanced knowledge of reporting capabilities of existing ERP, CRM and/or database software vendors

• Advanced skill using statistical methods, mathematical techniques, forecasting, cost-benefit analysis

• Advanced skill in complex data manipulation across multiple tables

• Effective data integration, cleaning and validation skills

• Skill communicating data analysis and visualizations to nontechnical and senior audiences

• Skill with data analysis tools and programming languages such as Python, R

• Research skills

• Interpersonal skills

• Intermediate skill in utilizing work products to tell a story through appropriate balance of visualizations, design aesthetics, and words

• Bachelor's Degree in Business Administration, Statistics, or related field

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 19610-OTHLOC-300000025810540

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

Support business decisions by providing quantitative and qualitative data analysis and reporting of patterns, insights, and trends to leadership via dashboards and reports. Analyze business problems and issues using business intelligence tools that incorporate data from internal and external sources. Work under minimal supervision and use complete understanding of business needs and objectives to make recommendations that have impact on the achievement of operational goals. Advanced skill set and proficiency with procedures and analysis techniques.

Responsibilities

• Collect, aggregate, and analyze data from multiple sources, including structured and unstructured data sets, to drive insights into business performance

• Identify, analyze, and interpret trends or patterns and prepare ongoing reports and data visualizations in order to support business decisions

• Develop, maintain, and manage advanced reporting, dashboards, and BI solutions

• Produce actionable reports that show key performance indicators, identify areas of improvement into current operations, and display root cause analysis of problems

• Use analytics and metrics to improve processes and provide data-driven forecasts of potential costs, risks, and profits of new business initiatives

• Communicate findings and insight to stakeholders and provide business strategy recommendations for optimizing business performance

• Provide reporting solutions and respond to ad-hoc report requests within the business area

• Create specifications for reports and analysis based on business needs and required or available data elements

• Build working relationships with team members and subject matter experts

• Lead small projects and initiatives

Qualifications

• 5-7 years of experience in data analysis and reporting

• Complete knowledge and understanding of business area/specialization

• Advanced skill using business intelligence applications and/or cloud services

• Advanced knowledge of reporting capabilities of existing ERP, CRM and/or database software vendors

• Advanced skill using statistical methods, mathematical techniques, forecasting, cost-benefit analysis

• Advanced skill in complex data manipulation across multiple tables

• Effective data integration, cleaning and validation skills

• Skill communicating data analysis and visualizations to nontechnical and senior audiences

• Skill with data analysis tools and programming languages such as Python, R

• Research skills

• Interpersonal skills

• Intermediate skill in utilizing work products to tell a story through appropriate balance of visualizations, design aesthetics, and words

• Bachelor's Degree in Business Administration, Statistics, or related field

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 19548-OTHLOC-300000025810540

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

The Manager II provides leadership to leaders and/or professionals and is accountable for the performance and results of multiple related teams. Decisions are guided by division objectives. The Leadership impacts the business results of a division by setting priorities, allocating resources, and developing policies and plans.

Responsibilities

• Manage or perform work associated with IT infrastructure & systems administration (internal or outsourcing staff) including installation, configuration, administration, support and maintenance of IT software and hardware systems, IT data/voice network systems, and internal databases.

• Ensure the uptime, performance, and resource availability of the computers and other IT systems; matching the organization's resources with the demand placed on them; monitoring organization's wide area and/or local area network performance; identifying and resolving network problems; upgrading network hardware, software and telecommunications equipment; IT data center facility operations; and ensuring the quality, accuracy and security of databases.

• Provide overall leadership to architecture and governance for large strategic projects and/or programs; ensure effective management of projects from inception through implementation.

• Prepare reports and make presentations to senior management.

• Identify and resolve operational and performance gaps and obstacles; implement changes and improvements.

• Oversee the development and implementation of plans to implement system changes.

• Manage and direct operations to ensure targets, service level agreements and corporate objectives are met.

Qualifications

• Experience in leading, guiding and coaching professional staff.

• Experience in resource allocation and management.

• Experience in managing personnel and information technology resources.

• Advanced knowledge of Service Life Cycle.

• Advanced knowledge of Platform Engineering, Design, Troubleshooting, Configuration and Audits.

• Advanced knowledge of DevOps, Infrastructure as Code, Configuration as Code.

• Effective in producing desired results and achieving goals and objectives.

• Experience in working with all levels of staff, management, stakeholders, vendors.

• Effective skill relationship building, negotiation and facilitation skills.

• Advanced knowledge of automated systems.

• Experience in developing and managing budget.

• Advanced analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships.

• Knowledge and familiarity with the best principles and practices in the field of records management.

• Experience managing a records management program in a large and complex organization.

• Ability to advocate and manage large scale change.

• Knowledge of applicable laws.

• Knowledge of e-discovery and electronic records technologies.

• Able to understand and quickly identify key issues related to recommendations and decisions, to make recommendations in difficult and complex situations, and to develop consensus.

• Able to analyze problems, create solutions and motivate others to adopt effective courses of action and to stimulate and motivate individuals and groups to achieve desired goals.

• 3-5 years in records management fields.

• Effective skill presenting findings, conclusions, alternatives and information clearly and concisely.

• Bachelor's Degree in Information Technology, Computer Science or other related field.

• Experience in Business Rules Engines, Business Process Management, and Case Management Platforms.

Desired Qualifications

• Knowledge of Azure Cloud and containerized applications.

• One or many of Pega Systems certification.

• One or many of PMP, Agile or DevOps Certifications.

• Advanced Knowledge of NFCU operations, processes and procedures Enterprise Linux, MS Windows Server, AIX, or Hypervisor VMware.

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602 | 9999 Willow Creek Road San Diego, CA 92131

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 19508

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

We seek a dedicated credit risk professional to enhance our credit risk decision-making process through insightful analysis and advanced reporting. The ideal candidate will develop and manage dashboards for comprehensive credit risk reporting, prepare and automate risk management reports for various lending businesses, and conduct business impact analysis to support the achievement of strategic risk management goals. Responsibilities include preparing professional presentations for senior management, delivering strategic insights into lending product performance, and leading business optimization of existing reports and dashboards. The role requires strong analytical skills, proficiency in data visualization tools, and the ability to communicate complex insights effectively.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Develop, maintain, and manage advanced reporting, dashboards, data models and analytical results

• Retrieve, analyze and validate data and test accuracy of reported results

• Lead projects to understand requirements and propose key analytical solutions to drive effective decision-making and influence business objectives

• Produce actionable reports that demonstrate key performance indicators, identify areas of improvement for current operations, and show root cause analysis of problems

• Analyze and summarize business operations, customer and/or economic data in order to improve business intelligence, optimize operating effectiveness and predict business outcomes

• Identify trends and patterns in business data; create data visualizations to support business decision making

• Build new and/or modify existing internal databases

• Collaborate with multiple business units and senior management to accomplish business unit objectives

• Effectively communicate data outcomes to business stakeholders and leadership

• Mentor and guide less experienced analysts

• Maintain and enhance Tableau dashboards and data extracts

• Perform other duties as assigned

Qualifications

• 5-7 years of experience in data analysis and reporting

• Complete knowledge and understanding of business area/specialization

• Significant experience that demonstrates the ability to research, compile, and document data, business processes, and workflow

• Advanced knowledge of standard ETL tools and techniques

• Advanced knowledge of the process in sourcing raw data and cleansing techniques

• Advanced knowledge of data warehousing, data cleaning, and other analytical techniques required for data usage

• Advanced skill in complex data manipulation across multiple tables

• Effective in using statistical methods, mathematical techniques, forecasting, cost-benefit analysis

• Skill communicating data analysis and visualizations to nontechnical and senior audiences

• Intermediate skill in utilizing work products to tell a story through appropriate balance of visualizations, design aesthetics, and words

• Advanced SQL, R, Python, SAS, or related analytical tool skills

• Advanced Tableau, Power BI, or related data visualization tool skills

• Advanced Microsoft Excel and PowerPoint skills

• Bachelor's degree in Data Science, Statistics, Mathematics, Computers Science, Engineering, or in a related field

Desired Qualification(s)

• Advanced degree in Data Science, Statistics, Mathematics, Computers Science, or Engineering

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 5510 Heritage Oaks Drive, Pensacola, FL 32526

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 19538

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To manage and direct all activities of a small/medium full service branch office operation by overseeing the efficient operation of the branch to ensure operational functions are completed and properly performed by branch staff.

Responsibilities

• Manage, direct and motivate the branch team to provide members the full range of Navy Federal Credit Union products and services including lending products and depository accounts such as checking, savings, certificate, IRA, revocable trust and estate accounts

• Lead cash operations and branch self-auditing efforts to keep credit union assets secure and within operational limits

• Manage staff to ensure vault opening, closing and balancing procedures are completed

• Increase productivity of branch office by implementing relevant employee training, establishing team development goals and eliminating inefficiencies

• Lead outside marketing and promotional activities for members and potential members through financial presentations, local events and realtor/trade shows and events

• Oversee recruiting/selection, on-boarding and initial training of team members

• Administer budget, purchasing, tracking and records retention for business expenses

• Lead team to achieve and maintain product, service and business goals, including cross servicing of Navy Federal products and services

• Promote member service excellence and lead team to deliver quality service

• Liaise with other branches to support business growth and continuity of regional operations

• Analyze reports and conduct trend analysis to optimize business performance

• Analyze and solve problems without clear precedent

• Ensure compliance with all security, safety and emergency preparedness procedures

• Ensure compliance with all HR related policies, practices and procedures, such as timekeeping, recruiting, compensation, separations, leave usage, etc.

• Ensure the team follows, complies with and regularly reviews all required policies, practices and procedures using established guidelines

• Resolve employee concerns by ensuring employees receive mediation to resolve issues in somewhat difficult situations

• Perform supervisory/managerial responsibilities:

• Manage daily activities

• Ensure adequate/skilled staffing; select employees

• Establish performance goals and priorities

• Prepare, conduct and review performance appraisals

• Develop, mentor, and counsel staff

• Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)

• Ensure section/branch goals and objectives align with division/department strategy

• Ensure efficiency of operations

• Perform other duties as assigned

Qualifications

• Three years' experience in grade level 76 (or higher) or applicable external experience

• Scorecard criteria requirements as defined by Branch Operations Governance or applicable external experience

• Experience in leading and managing in diverse and complex operational environments

• Advanced knowledge of applicable federal regulations governing consumer lending and/or credit cards, mortgage and equity loans, savings and checking accounts

• Advanced knowledge of multiple financial products such as consumer mortgage loan, credit cards, and/or savings/checking accounts

• Advanced knowledge of functions relating to cash and ATM operations

• Working knowledge of financial institution and lending practices, principles and regulations

• Working knowledge of retail banking industry best practices

• Experience in member/customer service operations

• Experience in responding to requests regarding complex financial information/data

• Experience in supervising and leading employees

• Experience in training and developing staff

• Exposure to developing/maintaining community and command relations

• Ability to manage multiple priorities independently and/or in a team environment

• Effective skill analyzing statistics and reports to determine business performance and trends

• Effective organizational, planning and time management skills

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective skill interacting with staff, management, vendors and members diplomatically and tactfully

• Effective verbal and written communication skills

• Effective word processing and spreadsheet software skills

Desired Qualifications

• Bachelor's Degree in Accounting, Business Administration or the equivalent combination of training, education, and experience

• Working knowledge of Navy Federal products, services, programs, policies and procedures

Hours: Available Monday - Saturday: hours based on business needs.

Location: 1074 Bullsboro Drive, Unit 28, Newnan, GA 30265

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 19479

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To assist the Branch Manager of a medium/large branch office by overseeing the efficient operation of the branch to ensure operational functions are completed and properly performed by branch staff.

Responsibilities

• Supervise and lead branch team to provide members the full range of Navy Federal Credit Union products and services including lending products and depository accounts such as checking, savings, certificate, IRA, revocable trust and estate accounts

• Assist the Manager in monitoring cash operations and branch self-auditing efforts to keep credit union assets secure and within operational limits

• Manage staff to ensure vault opening, closing and balancing procedures are completed

Participate in outside marketing and promotional activities for members and potential members through financial presentations, local events and realtor/trade shows and events

• Participate in recruiting efforts, on-boarding and initial training of team members

• Participate in budget, purchasing, tracking and records retention for business expenses

• Guide team development for continual growth in technical, soft and leadership skills

• Provide applicable support to ensure team achieves and maintains product, service and business goals, including cross servicing of Navy Federal products and services

• Assist with leading and training team members to deliver high quality service to our members

• Analyze reports and conduct trend analysis to optimize business performance

• Ensure compliance with all security, safety and emergency preparedness procedures

• Ensure compliance with all HR related policies, practices and procedures, such as timekeeping, recruiting, compensation, separations, leave usage, etc.

• Ensure the team follows, complies with and regularly reviews all required policies, practices and procedures

• Perform supervisory/managerial responsibilities:

  o Supervise daily activities

  o Ensure adequate/skilled staffing; select employees

  o Establish performance goals and priorities

  o Prepare, conduct and review performance appraisals

  o Develop, mentor, and counsel staff

  o Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)

  o Ensure section/branch goals and objectives align with division/department strategy

  o Ensure efficiency of operations

  o Act as Manager in the incumbent's absence

• Perform other duties as assigned

Qualifications

• Scorecard criteria requirements as defined by Branch Operations Governance or applicable external experience

• Working knowledge of applicable federal regulations governing consumer lending and/or credit cards, mortgage and equity loans, savings and checking accounts

• Working knowledge of multiple financial products such as consumer mortgage loan, credit cards, and/or savings/checking accounts

• Working knowledge of functions relating to cash and ATM operations

• Ability to manage multiple priorities independently and/or in a team environment

• Exposure to member/customer service operations

• Exposure to mentoring and leading employees

• Effective organizational, planning and time management skills

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective skill interacting with staff, management, vendors and members diplomatically and tactfully

• Effective verbal and written communication skills

• Effective word processing and spreadsheet software skills

Desired Qualifications

• Bachelor's Degree in Accounting, Business Administration or the equivalent combination of training, education, and experience

• Familiarity with financial institution and lending practices, principles and regulations

• Familiarity with retail banking industry best practices

Hours: Available Monday - Saturday: hours based on business needs.

Location: 1074 Bullsboro Drive, Unit 28, Newnan, GA 30265

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 19619

Job Detail

• Company:
  Navy Federal Credit Union