Company Detail

Job Description

Overview

To assist the Branch Manager of a medium/large branch office by overseeing the efficient operation of the branch to ensure operational functions are completed and properly performed by branch staff.

Responsibilities

• Supervise and lead branch team to provide members the full range of Navy Federal Credit Union products and services including lending products and depository accounts such as checking, savings, certificate, IRA, revocable trust and estate accounts

• Assist the Manager in monitoring cash operations and branch self-auditing efforts to keep credit union assets secure and within operational limits

• Manage staff to ensure vault opening, closing and balancing procedures are completed

Participate in outside marketing and promotional activities for members and potential members through financial presentations, local events and realtor/trade shows and events

• Participate in recruiting efforts, on-boarding and initial training of team members

• Participate in budget, purchasing, tracking and records retention for business expenses

• Guide team development for continual growth in technical, soft and leadership skills

• Provide applicable support to ensure team achieves and maintains product, service and business goals, including cross servicing of Navy Federal products and services

• Assist with leading and training team members to deliver high quality service to our members

• Analyze reports and conduct trend analysis to optimize business performance

• Ensure compliance with all security, safety and emergency preparedness procedures

• Ensure compliance with all HR related policies, practices and procedures, such as timekeeping, recruiting, compensation, separations, leave usage, etc.

• Ensure the team follows, complies with and regularly reviews all required policies, practices and procedures

• Perform supervisory/managerial responsibilities:

  o Supervise daily activities

  o Ensure adequate/skilled staffing; select employees

  o Establish performance goals and priorities

  o Prepare, conduct and review performance appraisals

  o Develop, mentor, and counsel staff

  o Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)

  o Ensure section/branch goals and objectives align with division/department strategy

  o Ensure efficiency of operations

  o Act as Manager in the incumbent's absence

• Perform other duties as assigned

Qualifications

• Scorecard criteria requirements as defined by Branch Operations Governance or applicable external experience

• Working knowledge of applicable federal regulations governing consumer lending and/or credit cards, mortgage and equity loans, savings and checking accounts

• Working knowledge of multiple financial products such as consumer mortgage loan, credit cards, and/or savings/checking accounts

• Working knowledge of functions relating to cash and ATM operations

• Ability to manage multiple priorities independently and/or in a team environment

• Exposure to member/customer service operations

• Exposure to mentoring and leading employees

• Effective organizational, planning and time management skills

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective skill interacting with staff, management, vendors and members diplomatically and tactfully

• Effective verbal and written communication skills

• Effective word processing and spreadsheet software skills

Desired Qualifications

• Bachelor's Degree in Accounting, Business Administration or the equivalent combination of training, education, and experience

• Familiarity with financial institution and lending practices, principles and regulations

• Familiarity with retail banking industry best practices

Hours: Available Monday - Saturday: hours based on business needs.

Location: 1074 Bullsboro Drive, Unit 28, Newnan, GA 30265

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 19619

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Analyze, research and resolve problems and discrepancies related to member accounts/loans

• Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications

• Counsel current and prospective members about Navy Federal's products and services

• Ensure cash and other negotiable instruments are handled properly

• Identify opportunities to cross service products and increase product penetration

• Perform platform banking functions

• Assist level I team members

• Understand and comply with federal and other regulations relating to financial products and services

• May assist with Branch Office vault opening, closing and balancing procedures

• May serve as a Branch Office and/or ATM vault custodian

• Perform other duties as assigned

Qualifications

• Ability to work independently and in a team environment

• Working knowledge of savings and checking products, accounts and services

• May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need

• Effective active listening skills to accurately respond to inquiries and account requests

• Effective organizational, planning and time management skills

• Effective research, analytical, and problem solving skills

• Effective skill building effective relationships through rapport, trust, diplomacy and tact

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective skill maintaining composure in a high production and changing environment

• Effective skill navigating multiple screens and PC applications and adapting to new technologies

• Effective skill performing mathematical calculations and working accurately with numbers

• Effective verbal and written communication skills

Desired Qualifications

• Experience in member/customer service preferably in a call center, retail banking or financial institution

• Experience in working in a credit union environment

Hours: Available Monday - Saturday, hours based on business needs.

Location: 251 Mary Esther Boulevard, Suite C1, Mary Esther, FL 32569

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 19098

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

Develop and execute an enterprise-wide strategy, in partnership with the Office of Financial Opportunity, for building partnerships and developing engagement opportunities in the financial opportunity space to drive positive policy outcomes for Navy Federal and its members. Serve as key credit union leader for financial opportunity engagement with internal and external parties. Foster and maintain effective relationships that support financial opportunity goals, promote member financial opportunity, and advance policymaker and industry awareness of those efforts. Support business unit activities and senior leadership through information sharing, coordination of activities, and recommendations on strategic opportunities in financial opportunity partnerships and affairs.

Responsibilities

• Develop and execute strategy for financial opportunity partnerships and government relations

regarding financial opportunity

• Develop policy proposals and positions for both internal and external stakeholders regarding financial

opportunity initiatives

• Assist in the development of public policy proposals and positions for both internal and external

stakeholders in support of the organization's mission and objectives

• Develop and implement advocacy strategies to support, advance, and highlight Navy Federal financial

opportunity efforts and goals

• Assess and analyze federal and state laws, regulations, and other public policies related to the

operation of credit unions and advancing member financial opportunities

• Serve as a Navy Federal representative with external groups, industry trade organizations,

government agencies, and other third parties, to represent the organization's interests on public

policy and financial opportunity issues

• Assist in the preparation of advocacy correspondence and outreach to government agencies,

Congress, nonprofit organizations, and industry trade associations to support financial opportunity

positions and proposals

• Assist senior leadership in external engagement involving financial opportunity related legislative or

regulatory actions, and other relevant policy issues

• Prepare and provide oral and written briefs for President and executive management on financial

opportunity engagement strategy

• Prepare position papers, correspondence, speeches, Congressional testimony, and other preparation

documents

• Monitor, research, and analyze public policy issues including federal and state laws, regulations, staff

commentaries, court decisions, legal opinions, trade association guidance, and other resources to

make recommendations to leadership on the best course of action

• Advise senior management on requirements of applicable laws and regulations and emerging policy

developments

• Perform other duties as assigned.

Qualifications

• Bachelor's degree in Political Science, Public Administration, Business Administration, Finance, or

related field or the equivalent combination of training, education, and experience

• Significant experience and skills in financial opportunity, diversity, equity, minority community

engagement, access to credit, nonprofit organizations in the space, or related areas

• Advanced experience in public policy, advocacy, Congress, Executive Branch, nonprofit

organizations, and trade associations

• Advanced knowledge of financial services industry issues, especially those related to financial equity

and opportunity

• Demonstrated experience building partnerships with organizations or third parties to achieve

collaborative results

• Demonstrated experience in exercising sound, independent judgment in determining appropriate

action to implement advocacy strategies for favorable outcomes

• Significant experience in developing, supporting, and defending policy positions delivered to

policymakers and senior members of their staff

• Proven ability to effectively communicate complex topics to audiences with varying levels of

knowledge and experience

• Significant experience in managing multiple ongoing initiatives and meeting changing priorities to

accomplish organizational objectives

Desired Qualifications

• Working knowledge of Navy Federal's objectives, functions, and policies

• Working relationships with Democratic members of Congress and their senior staff, and influencers

on financial opportunity and equity issues

• Familiarity with the U.S. Armed Forces and an understanding of the unique financial issues faced by

servicemembers and their families

• Advanced knowledge of laws, regulations, and other policies issues affecting credit unions and other

financial industry issues, along with an understanding of the key players and policy drivers

• Experience serving as a senior staff for a Member of Congress, Congressional Committee, or senor

level executive branch staff or government relations staff for a financial institution or industry trade

group

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 19540

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

The Assistant Manager coordinates and leads team activities to ensure completion. Decisions are guided by policies, procedures and the business section and the Assistant manager receives guidance and oversight from the manager. Leadership Level - Impacts the level of service and the team's ability to meet quality, volume, and timeliness objectives within their area. Network Engineering & Operations: Responsible for network monitoring, planning, installation, and 24x7 support. Translates business objectives into cohesive network operational recommendations and solutions. Establishes technical standards, and ensures appropriate interface capabilities with other internal systems and teams as well as external vendor managed systems.

Responsibilities

• Supervises and provides technical guidance for 24/7 technical staff

• Serves as a technical contact for the team in determining the cause and resolution of network problems on a 24 X 7 basis and if necessary, determines methods for restoring partial service to customers while a permanent solution is implemented

• Collaborate to set standards and ensure the delivery of services to clients for a 24 x 7 x 365, Network Operations Center that provides remote level I and level II technical support

• Position will have direct reports in supervisory capacity including hiring, managing performance of direct reports to include performance reviews, one on ones and any assistance the team requires

• Responsible for the goals, SLA's, and performance of the shift as well as ensuring consistency with other shifts relating to performance and consistency of following policies, process, procedures and creating and/or updating processes and procedures.

• Responsible for the continuous improvements via metrics and KPIs and OKR to ensure reported metrics show individual and team performance meets expectations.

• Produces and manages individual and team performance by data driven metrics that ensure services and staff are managed in a cost efficient and effective manner

• Act as the Subject Matter Expert and fills-in for shifts when staffing is insufficient

Qualifications

• Experience in management of technology operations in a 24x7 high intensity environment

• Technical background in Network Operations, monitoring and escalation of incidents, as well as the management and support of 350+ remote locations requiring high availability

• Have strong leadership and project management skills, highly motivated, have the ability to prioritize work and perform well in a high-volume environment

• Experience with development or operations framework methodologies, including Information Technology Infrastructure Library (ITIL), Systems Development Life Cycle (SDLC), Agile, six-sigma or other quality frameworks

• Full lifecycle monitoring to include the ITIL incident, problem, and change processes

• Experience in managing, guiding and coaching professional staff including hiring, performance management, terminations, and improving staff and team performance

• Experience in resource allocation and management

• Advanced knowledge of Service Life Cycle

• Advanced research, analytical and problem-solving skills

• Advanced knowledge of networking tools such as LogicMonitor, Splunk, Wireshark or other third-party tools for network monitoring and configuration management

• Effective in producing desired results and achieving goals and objectives

• Experience in working with all levels of staff, management, stakeholders, vendors

• Effective skill presenting findings, conclusions, alternatives, and information clearly and concisely

• Effective skill relationship building, negotiation and facilitation skills

• Experience in developing and managing business analyses

• Advanced verbal and written communication skills

• Advanced analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results, or relationships

• Bachelor's degree in computer science, Information Technology, or related field, or the equivalent combination of education, training, and experience

Desired Qualifications

• Experience with ServiceNow or other ticketing systems

• Knowledge of NFCU service operations, processes, and procedures

Hours: 6PM - 6AM (Night Shift)

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 19561

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To gain valuable insight into Navy Federal's business, technology, resources and procedures by providing support in focused areas, applying knowledge and education. Participate in a collaborative, team driven network and interact with multiple departments. Receive guidance and direction from team and management. Utilize and further develop technical and soft skills, business knowledge, analytical techniques and creative problem-solving abilities. Provide professional execution of day-to-day tasks and special projects while working within established standards, policies and procedures. This is a year-round, flexible, internship based on school schedule. All Intern candidates who have graduated from high school must be enrolled in college. To be eligible for this position you must currently be a student.

* In order to be considered for this position, you must be currently enrolled in college courses *

Responsibilities

- Provide support to assigned department; may work on small projects or portions of larger projects

- Provide assistance in the coordination and/or execution of agile project activities to realize business process automation objectives

- Support business strategy and initiatives within the business unit and/or across the organization

- Assist and collaborate with various levels of staff to accomplish tasks/assignments

- Perform research and analysis; may include quantitative and/or qualitative analysis

- Maintain professionalism in all interactions, placing member service as priority

- Provide comprehensive day-to-day operational support

- Provide support in functional areas of the credit union

- Process and update data in automated systems; may generate and analyze reports

- Perform other duties as assigned

Qualifications

- Must be pursuing a(n Information Technology-related) degree from an accredited college/university

- Effective interpersonal, verbal, and written communication skills

- Effective research, analytical, and problem-solving skills

- Effective skill maintaining accuracy with attention to detail and meeting deadlines

- Ability to exercise initiative and good judgment to make sound decisions

- Ability to adapt to new technologies

- Ability to provide exceptional customer service

- Effective word processing and spreadsheet software skills

- Effective organizational, planning and time management skills

- Ability to work independently and in a team environment

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 19238

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

The Manager II provides leadership to leaders and/or professionals and is accountable for the performance and results of multiple related teams. Decisions are guided by division objectives. The Leadership impacts the business results of a division by setting priorities, allocating resources, and developing policies and plans.

Responsibilities

• Manage or perform work associated with IT infrastructure & systems administration (internal or outsourcing staff) including installation, configuration, administration, support and maintenance of IT software and hardware systems, IT data/voice network systems, and internal databases.

• Ensure the uptime, performance, and resource availability of the computers and other IT systems; matching the organization's resources with the demand placed on them; monitoring organization's wide area and/or local area network performance; identifying and resolving network problems; upgrading network hardware, software and telecommunications equipment; IT data center facility operations; and ensuring the quality, accuracy and security of databases.

• Provide overall leadership to architecture and governance for large strategic projects and/or programs; ensure effective management of projects from inception through implementation.

• Prepare reports and make presentations to senior management.

• Identify and resolve operational and performance gaps and obstacles; implement changes and improvements.

• Oversee the development and implementation of plans to implement system changes.

• Manage and direct operations to ensure targets, service level agreements and corporate objectives are met.

Qualifications

• Experience in leading, guiding and coaching professional staff.

• Experience in resource allocation and management.

• Experience in managing personnel and information technology resources.

• Advanced knowledge of Service Life Cycle.

• Advanced knowledge of Platform Engineering, Design, Troubleshooting, Configuration and Audits.

• Advanced knowledge of DevOps, Infrastructure as Code, Configuration as Code.

• Effective in producing desired results and achieving goals and objectives.

• Experience in working with all levels of staff, management, stakeholders, vendors.

• Effective skill relationship building, negotiation and facilitation skills.

• Advanced knowledge of automated systems.

• Experience in developing and managing budget.

• Advanced analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships.

• Knowledge and familiarity with the best principles and practices in the field of records management.

• Experience managing a records management program in a large and complex organization.

• Ability to advocate and manage large scale change.

• Knowledge of applicable laws.

• Knowledge of e-discovery and electronic records technologies.

• Able to understand and quickly identify key issues related to recommendations and decisions, to make recommendations in difficult and complex situations, and to develop consensus.

• Able to analyze problems, create solutions and motivate others to adopt effective courses of action and to stimulate and motivate individuals and groups to achieve desired goals.

• 3-5 years in records management fields.

• Effective skill presenting findings, conclusions, alternatives and information clearly and concisely.

• Bachelor's Degree in Information Technology, Computer Science or other related field.

• Experience in Business Rules Engines, Business Process Management, and Case Management Platforms.

Desired Qualifications

• Knowledge of Azure Cloud and containerized applications.

• One or many of Pega Systems certification.

• One or many of PMP, Agile or DevOps Certifications.

• Advanced Knowledge of NFCU operations, processes and procedures Enterprise Linux, MS Windows Server, AIX, or Hypervisor VMware.

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602 | 9999 Willow Creek Road San Diego, CA 92131

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 19508-OTHLOC-300000025804595

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To monitor, research, and analyze public policy governance and manage the compliance program.

Responsibilities

• Develops, maintains, and manages the compliance program including the coordination of compliance activities of other policy analysts.

• Serves as the organization's technical compliance expert and resolves complex compliance issues.

• Provides technical advice and guidance to policy analysts on compliance matters.

• To ensure products, services, and operations are in compliance with all legal and regulatory requirements: monitors, researches, and analyzes complex and difficult public policy governance including federal and state laws, regulations, staff commentaries, court decisions, legal opinions, trade association guidance, Navy Federal Instructions, and other resources.

• Evaluates existing and new products, services, and internal operations and establishes compliance requirements and parameters with all applicable laws, regulations, and other governance.

• Counsels and advises management and operating units on requirements of applicable laws and regulations.

• Selects, analyzes, and disseminates applicable compliance information to appropriate management and operating units.

• Prepares written and oral analyses, reports and other communications for management and operating units.

• Provides compliance training to management and operating units.

• Leads teams to implement new or changed compliance requirements.

• Participates in teams to develop compliant products and services.

• Evaluates, selects, and maintains resources and materials for the compliance library.

• Emphasizes compliance in regular contacts throughout the organization.

• Monitors, researches, and analyzes public policy governance and its formulation including federal and state laws and regulations, legislative and regulatory proposals, legislative agendas, legislator activities, trade association efforts, and other third party activities to make recommendations to senior management on complex positions and courses of action consistent with organizational mission, strategic plan, and operations.

• Assesses internal input and external stances on proposed legislation and regulations.

• Advocates positions and actions with legislative bodies, government agencies, trade associations, and other appropriate third parties.

• Prepares written and oral analyses, reports and other communications for management and operating units.

• Summarizes the issues, as appropriate, requests input, and distributes copies of proposed legislation and regulations to management.

• Emphasizes organizational positions on issues via regular contacts with third parties

• Conducts internal compliance reviews.

• Analyzes operational activities and issues relating to the interpretation and impact of federal and state laws, rules and regulations, and other governance.

• Advises appropriate managers and supervisors of findings.

• Recommends corrective actions.

• Supports senior management on matters relating to compliance, legislative and regulatory proposals, and other public policy matters by preparing research papers, white papers, correspondence, speeches, talking points, etc.

• Maintains liaison with external groups and represents Navy Federal in external meetings as appropriate.

• Performs other related duties as required or appropriate.

Qualifications

• Thorough knowledge of project management, operations analysis, and legislative staff work procedures.

• Thorough knowledge of compliance issues affecting the organization and the credit union movement.

• Ability to manage and maintain an effective, ongoing compliance program.

• Demonstrated ability to clearly and effectively communicate complex issues both verbally and in writing.

• Ability to lead and manage projects.

• Ability to independently work on multiple issues concurrently and to exercise independent judgment in establishing priorities.

• Ability to organize work, make sound decisions and exercise good judgment

• Experience that demonstrates strong skills in researching and analyzing complex laws and regulations, staff commentaries, legal opinions, court decisions and other documentation and the analysis of operations to determine and ensure compliance.

• Demonstrated highly effective interpersonal skills for working closely with internal organizational units and for effective representation of organizational positions on issues with external parties and groups.

Desired Qualifications

• Working knowledge of Department of Navy operational and support requirements to understand and address the impact of public policy issues and compliance on the field of membership.

• Thorough knowledge of the current and future challenges facing the credit union movement.

• Certification as a credit union compliance professional by a widely recognized certification authority

• Bachelor's degree in business or public administration, management, operations analysis, legal studies, or related field.

  Hours: Monday - Friday, 8:00AM - 4:30PM

  Locations: 820 Follin Lane Vienna, Virginia 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 19565-OTHLOC-300000025804595

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To assist the department leadership team in analyzing and evaluating the activities of the department/division, to coordinate actions that cross division lines and to provide administrative support. Lead complex/difficult and moderately varied tasks of considerable latitude and impact.

Responsibilities

• Collect, prepare and maintain data for analysis, reports and reference

• Coordinate and prepare agendas for meetings, events and presentations

• Coordinate travel arrangements, prepare authorizations and review expense reports

• Monitor, field and direct phone calls; document as required

• Order supplies/services and reconcile invoices

• Partner with leadership to coordinate, execute and maintain programs and initiatives

• Prepare and submit budget requirements for Annual Financial Plan (AFP)

• Proofread and edit content for standardization to ensure clarity and accuracy

• Remain abreast of corporate business plans and marketing efforts

• Represent the department/division/branch in disaster recovery plans

• Research and evaluate operational issues, inquiries and/or complaints

• Review internal studies and surveys to provide summaries to leadership

• Contribute to a culture of collaboration by actively working across business lines, communicating knowledge and business processes to other business units

• Plan, develop, implement and maintain new and existing programs, campaigns and special offers

• Recommend and implement technical/electronic enhancements to improve administrative operations

• Identify areas of improvement; determine solutions; implement enhancements/changes to improve operations, standards and results

• Perform other duties as assigned

Qualifications

• Ability to maintain confidentiality and demonstrate integrity

• Ability to work independently and in a team environment

• Experience in independently managing or administering a function or project

• Extensive experience in performing clerical or administrative duties/responsibilities

• Advanced knowledge of expense tracking, budget preparation and administration

• Advanced database and presentation software skills

• Advanced organizational, planning and time management skills

• Advanced research, analytical, and problem solving skills

• Advanced skill communicating with all levels within an organization

• Advanced skill exercising initiative and using good judgment to make sound decisions

• Advanced skill interacting with staff, management, vendors and members diplomatically and tactfully

• Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely

• Advanced verbal and written communication skills

• Advanced word processing and spreadsheet software skills

• Expert administrative support skills, methods and procedures

Desired Qualifications

• Associate's Degree in Business Administration or in a related field

• Working knowledge of Navy Federal products, services, programs, policies and procedures

Hours: Monday - Friday, 8:00AM - 4:30PM or 7:30AM - 4:00PM * Hybrid 2 days onsite

Location: 820 Follin Lane, Vienna, VA 22180

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 19586

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

The REL Process Automation team consists of nearly twenty full stack developers that provide custom-code solutions to automate manual processes throughout various teams and functions within the Real Estate Lending department.

The primary goal of this role is to identify, quantify, and create value-add metrics that showcase business automation performance via dashboards, infographics, or other suitable reporting solutions.

Support business decisions by providing quantitative and qualitative data analysis and reporting of patterns, insights, and trends to leadership via dashboards and reports. Analyze business problems and issues using business intelligence tools that incorporate data from internal and external sources. Routinely connect with internal business partners and conduct basic process research with limited supervision. Entry level professional with developing skill set and a basic understanding of procedures and analysis techniques.

Responsibilities

• Analyze processes and workflows, before and after automation efforts, to identify and quantify value-added benefits from automation

• Follow standard procedures to create and/or update basic reports and dashboards

• Identify trends or patterns and help prepare ongoing reports and data visualizations in order to support business decisions

• Contribute to reports that show key performance indicators, identify areas of improvement into current operations, and display root cause analysis of problems

• Partner with leaders and senior staff to define specifications for reports and analysis based on business needs and required or available data elements

• Support and participate in team projects and initiatives

• Utilize and adhere to data governance documents and procedures; alert supervisor if an inconsistency or inaccuracy is discovered during the course of reporting or analysis

Qualifications

• Familiarity with business intelligence applications and/or cloud services

• Familiarity with reporting capabilities of existing database software vendors

• Familiarity with querying and/or programming for data analysis

• Basic understanding of visualization & reporting components

• Knowledge of statistical methods, mathematical techniques, forecasting, cost-benefit analysis

• Research skills

• Interpersonal skills

• Seeking a Bachelor's Degree in Business Administration, Statistics, or related field

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 19100

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

We seek a dedicated credit risk professional to enhance our credit risk decision-making process through insightful analysis and advanced reporting. The ideal candidate will develop and manage dashboards for comprehensive credit risk reporting, prepare and automate risk management reports for various lending businesses, and conduct business impact analysis to support the achievement of strategic risk management goals. Responsibilities include preparing professional presentations for senior management, delivering strategic insights into lending product performance, and leading business optimization of existing reports and dashboards. The role requires strong analytical skills, proficiency in data visualization tools, and the ability to communicate complex insights effectively.

Responsibilities

• Collect, aggregate, and analyze data from multiple sources, including structured and unstructured data sets, to drive insights into business performance

• Identify, analyze, and interpret trends or patterns and prepare ongoing reports and data visualizations in order to support business decisions

• Develop, maintain, and manage advanced reporting, dashboards, and BI solutions

• Produce actionable reports that show key performance indicators, identify areas of improvement into current operations, and display root cause analysis of problems

• Use analytics and metrics to improve processes and provide data-driven forecasts of potential costs, risks, and profits of new business initiatives

• Communicate findings and insight to stakeholders and provide business strategy recommendations for optimizing business performance

• Provide reporting solutions and respond to ad-hoc report requests within the business area

• Create specifications for reports and analysis based on business needs and required or available data elements

• Build working relationships with team members and subject matter experts

• Lead small projects and initiatives

Qualifications

• 5-7 years of experience in data analysis and reporting

• Complete knowledge and understanding of business area/specialization

• Advanced skill using business intelligence applications and/or cloud services

• Advanced knowledge of reporting capabilities of existing ERP, CRM and/or database software vendors

• Advanced skill using statistical methods, mathematical techniques, forecasting, cost-benefit analysis

• Advanced skill in complex data manipulation across multiple tables

• Effective data integration, cleaning and validation skills

• Skill communicating data analysis and visualizations to nontechnical and senior audiences

• Skill with data analysis tools and programming languages such as Python, R

• Research skills

• Interpersonal skills

• Intermediate skill in utilizing work products to tell a story through appropriate balance of visualizations, design aesthetics, and words

• Bachelor's Degree in Business Administration, Statistics, or related field

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 19614

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

Support business decisions by providing quantitative and qualitative data analysis and reporting of patterns, insights, and trends to leadership via dashboards and reports. Analyze business problems and issues using business intelligence tools that incorporate data from internal and external sources. Work under minimal supervision and use complete understanding of business needs and objectives to make recommendations that have impact on the achievement of operational goals. Advanced skill set and proficiency with procedures and analysis techniques.

Responsibilities

• Collect, aggregate, and analyze data from multiple sources, including structured and unstructured data sets, to drive insights into business performance

• Identify, analyze, and interpret trends or patterns and prepare ongoing reports and data visualizations in order to support business decisions

• Develop, maintain, and manage advanced reporting, dashboards, and BI solutions

• Produce actionable reports that show key performance indicators, identify areas of improvement into current operations, and display root cause analysis of problems

• Use analytics and metrics to improve processes and provide data-driven forecasts of potential costs, risks, and profits of new business initiatives

• Communicate findings and insight to stakeholders and provide business strategy recommendations for optimizing business performance

• Provide reporting solutions and respond to ad-hoc report requests within the business area

• Create specifications for reports and analysis based on business needs and required or available data elements

• Build working relationships with team members and subject matter experts

• Lead small projects and initiatives

Qualifications

• 5-7 years of experience in data analysis and reporting

• Complete knowledge and understanding of business area/specialization

• Advanced skill using business intelligence applications and/or cloud services

• Advanced knowledge of reporting capabilities of existing ERP, CRM and/or database software vendors

• Advanced skill using statistical methods, mathematical techniques, forecasting, cost-benefit analysis

• Advanced skill in complex data manipulation across multiple tables

• Effective data integration, cleaning and validation skills

• Skill communicating data analysis and visualizations to nontechnical and senior audiences

• Skill with data analysis tools and programming languages such as Python, R

• Research skills

• Interpersonal skills

• Intermediate skill in utilizing work products to tell a story through appropriate balance of visualizations, design aesthetics, and words

• Bachelor's Degree in Business Administration, Statistics, or related field

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 19610

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To implement, facilitate and manage the most complex and critical training programs for the organization. Collaborate with business leadership to understand training needs, collaborate with Instructional Designers for development and assessment of learning activities. Develop training materials, facilitator guides, lesson plans and class schedules. Conduct training sessions, monitor effectiveness and recommend program modifications/enhancements. Investigate operational processes and procedures to develop feasible and effective training solutions. Function as subject matter expert and lead on highly visible and vital projects/programs with significant impact to business function. Role is limited by business necessity for advanced technical, product and member/employee training and development needs. Lead and assist in leading complex/difficult tasks of considerable scope and impact that require advanced analysis.

Responsibilities

• Identify critical business learning needs and recommend best practices for improving training programs, training environments and company performance

• Manage large-scale or cross-departmental projects and programs

• Collaborate with others to plan and design courses and curricula; ensure accuracy of content and test multimedia elements

• Conduct needs assessment on request from business unit management to provide customized training or individual guidance to improve and develop performance

• Create reference and support tools that reinforce training

• Design/develop/facilitate targeted team building exercises to address employee engagement issues

• Develop and enhance training content and technique to ensure that learning objectives meet training requirements

• Facilitate and train multiple, diverse courses for large/small groups including other trainers

• Facilitate classroom interactions to ensure optimum engagement levels from participants

• Identify and recommend new and novel training approaches and modalities

• Implement most effective and appropriate instructional approach via virtual instructional led training (VILT) or instructional led training (ILT)

• Leverage Navy Federal Learning Center (NFLC) to communicate programs; register participants; track attendance, participation, assessments; and monitor class workshops/simulations/eLearning offerings

• Explain complex product-specific information to technical and non-technical audiences

• Remain current with training instruction best practices and technical, product and program enhancements

• Liaison between product owners and operations to maintain a consistent focus for a variety of initiatives using diverse communication methods

• Manage preparation of training materials, resources and course content from conception through production stages

• Plan, coordinate, manage & deliver (technical, soft skill, skill builder and/or member service) training programs; may also include ad hoc training

• Respond to and resolve training related issues and inquiries

• Track, measure, evaluate, analyze and provide feedback on the effectiveness of training programs and/or trainee performance to ensure learning objectives are achieved

• Train employees on the concepts, products, policies, procedures and equipment used in the position

• Assist in determining user requirements, appropriate work flows, and other system requirements

• Conduct leadership presentations and/or training for various groups including executive leadership

• Conduct research and analysis of requirements, processes, workflow and staffing

• Identify and develop recommendations for business process improvement

• Measure, develop, mentor and counsel trainees

• Serve as liaison regarding program compliance, procedures and training issues

• Serve as subject matter expert regarding business functions, systems, policies and/or procedures

• Set performance standards and expectations

• Mentor less experienced peers and demonstrate leadership in supervisor/manager absence

• Perform other duties as assigned

Qualifications

• Ability to adapt to fluctuating work-flow

• Ability to compile, organize and present information clearly and concisely

• Extensive experience in classroom instruction and/or facilitation for individuals or groups

• Extensive experience in working and participating in cross-functional, multi-dimensional teams and projects

• Expert knowledge of instructional theories, educational psychology, educational theory, tools and resources

• Advanced database and presentation software skills

• Expert organizational, planning and time management skills

• Advanced research, analytical, and problem solving skills

• Expert skill capturing and translating processes and requirements into easily understood terms

• Expert skill collaborating with various external and internal technical and/or functional contacts

• Expert skill communicating with all levels within an organization

• Advanced skill in assessing organizational training needs and researching topics for course development

• Expert skill in building strategic and execution-focused plans and alliances with partner leadership

• Advanced skill interacting tactfully and effectively in difficult situations

• Expert skill to successfully influence, lead and/or guide others towards goals

• Advanced verbal and written communication skills

• Advanced skill guiding and training less experienced staff

• Advanced word processing and spreadsheet software skills

• Expert skill speaking and/or presenting in front of groups in a professional setting

• Bachelor's Degree in Finance, business, communication, behavioral sciences, training development or related field or the equivalent combination of training, education, and experience

Desired Qualifications

• Significant experience in multi-media training

• Advanced knowledge of Navy Federal products, services, programs, policies and procedures

• Advanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectives

• Advanced knowledge of banking/financial industry standards and practices

• Master's Degree in Finance, business, communication, behavioral sciences, training development or related field or the equivalent combination of training, education, and experience

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Ln. Vienna, Virginia 22180 | 141 Security Drive Winchester, VA 22602

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 19595

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

The Assistant Manager coordinates and leads team activities to ensure completion. Decisions are guided by policies, procedures and the business section and the Assistant manager receives guidance and oversight from the manager. Leadership Level - Impacts the level of service and the team's ability to meet quality, volume, and timeliness objectives within their area. Network Engineering & Operations: Responsible for network monitoring, planning, installation, and 24x7 support. Translates business objectives into cohesive network operational recommendations and solutions. Establishes technical standards, and ensures appropriate interface capabilities with other internal systems and teams as well as external vendor managed systems.

Responsibilities

• Supervises and provides technical guidance for 24/7 technical staff

• Serves as a technical contact for the team in determining the cause and resolution of network problems on a 24 X 7 basis and if necessary, determines methods for restoring partial service to customers while a permanent solution is implemented

• Collaborate to set standards and ensure the delivery of services to clients for a 24 x 7 x 365, Network Operations Center that provides remote level I and level II technical support

• Position will have direct reports in supervisory capacity including hiring, managing performance of direct reports to include performance reviews, one on ones and any assistance the team requires

• Responsible for the goals, SLA's, and performance of the shift as well as ensuring consistency with other shifts relating to performance and consistency of following policies, process, procedures and creating and/or updating processes and procedures.

• Responsible for the continuous improvements via metrics and KPIs and OKR to ensure reported metrics show individual and team performance meets expectations.

• Produces and manages individual and team performance by data driven metrics that ensure services and staff are managed in a cost efficient and effective manner

• Act as the Subject Matter Expert and fills-in for shifts when staffing is insufficient

Qualifications

• Experience in management of technology operations in a 24x7 high intensity environment

• Technical background in Network Operations, monitoring and escalation of incidents, as well as the management and support of 350+ remote locations requiring high availability

• Have strong leadership and project management skills, highly motivated, have the ability to prioritize work and perform well in a high-volume environment

• Experience with development or operations framework methodologies, including Information Technology Infrastructure Library (ITIL), Systems Development Life Cycle (SDLC), Agile, six-sigma or other quality frameworks

• Full lifecycle monitoring to include the ITIL incident, problem, and change processes

• Experience in managing, guiding and coaching professional staff including hiring, performance management, terminations, and improving staff and team performance

• Experience in resource allocation and management

• Advanced knowledge of Service Life Cycle

• Advanced research, analytical and problem-solving skills

• Advanced knowledge of networking tools such as LogicMonitor, Splunk, Wireshark or other third-party tools for network monitoring and configuration management

• Effective in producing desired results and achieving goals and objectives

• Experience in working with all levels of staff, management, stakeholders, vendors

• Effective skill presenting findings, conclusions, alternatives, and information clearly and concisely

• Effective skill relationship building, negotiation and facilitation skills

• Experience in developing and managing business analyses

• Advanced verbal and written communication skills

• Advanced analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results, or relationships

• Bachelor's degree in computer science, Information Technology, or related field, or the equivalent combination of education, training, and experience

Desired Qualifications

• Experience with ServiceNow or other ticketing systems

• Knowledge of NFCU service operations, processes, and procedures

Hours: 6AM - 6PM (Day Shift)

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 19560-OTHLOC-300000025804595

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

Provide full lifecycle project management from inception through implementation of facility and department projects. Manage contractors, engineers, architects, and maintenance service providers in project execution. Coordinate with authorities of jurisdiction. Collaborate with other facility teams during design, construction, renovation, quality assurance and turnover phase of new construction and renovation projects for assigned facilities or projects.

Responsibilities

• Plan, secure and manage resources and execution for various facilities projects to ensure construction specifications, budgets and deadlines are met.

• Set, manage and communicate client expectations and stakeholder needs for the project.

• Contribute to project teams by assisting in development of work plans, scope, schedules, budget, milestones, deliverables, communications and training.

• Oversee project progress to ensure documentation and schedules to meet customer requirements.

• Prepare and coordinate professional architectural and engineering services to design projects to meet business unit objectives. Partner with engineers and architects in the design and function of the projects.

• Recommend and prepare justifications for the Annual Financial Plan for facility projects such as major maintenance, installation and/or relocation projects.

• Secure resources and ensure optimum utilization of those resources, meeting budgetary requirements.

• Identify and minimize project risks or constraints that would impact project deliverables.

• Lead project teams in completing activities impacting facilities within a regional or national area.

• Coordinate and collaborate with professional architects, engineers, vendors and general contractors to complete the projects.

• Identify, escalate and resolve issues associated with project(s) ensuring deliverables conform to established quality and schedules.

• Provide status reports to management regarding project deliverables.

• Manage approvals and permits through project completion and operation.

• Gather relevant metrics to determine and measure overall vendor quality.

• Manage relationships with vendors, participates in developing RFP's, contract negotiations, oversees contract quality assurance, budget and cost mechanisms.

• Review service contracts for thoroughness of services to be provided and ensure legal and contractual requirements are clear. Partner with Procurement as needed.

• Assist in reviewing contractual undertakings to include design development and review of technical documentation/blueprints provided by outside architects/engineers and contractors.

• Oversee contracts and supervise contractor-provided staff and/or contract execution efforts to include scheduling, coordination, inspections and acceptance of work.

• Manage vendors/contractors and oversee payments.

• Performs other duties as assigned.

Qualifications

• Demonstrated experience in leading project planning, management, scheduling and presentation in commercial construction or facility management.

• Experience in progressively responsible positions which reflect the ability to work independently; exercise sound judgment; display a high degree of initiative; and manage multiple priorities effectively

• Demonstrated ability to lead and supervise which involves directing/facilitating the work of others to include internal and external team members (contractors, architects, engineers, designers, consultants, etc.)

• Working knowledge in using and interpreting ADA, building codes, regulations, specifications/architectural drawings, etc.

• Proficiency in analyzing, problem solving, planning and organizing project related activities.

• Demonstrated experience in planning and estimating, contract administration, project inspection, and bid review.

• Working knowledge of building codes, regulations, and compliance issues, exchanging information with Facilities Management staff.

• Effective verbal, written and interpersonal skills.

Desired Qualifications

• Facility Management Certification (FMP) or Project Management Certification (PMP)

• Systems Maintenance Administrator (SMA) and Facility Management Administrator (FMA)

• College degree or formal training concentrating in business, construction, architecture, facility management or engineering

Hours: Monday - Friday, 8:00AM - 4:30PM *flexible within core hours

Location: 820 Follin Ln. Vienna, Virginia 22180 *100% on site

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 19627

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

Support business decisions by providing quantitative and qualitative data analysis and reporting of patterns, insights, and trends to leadership via dashboards and reports. Analyze business problems and issues using business intelligence tools that incorporate data from internal and external sources. Work under minimal supervision and use complete understanding of business needs and objectives to make recommendations that have impact on the achievement of operational goals. Advanced skill set and proficiency with procedures and analysis techniques.

Responsibilities

• Collect, aggregate, and analyze data from multiple sources, including structured and unstructured data sets, to drive insights into business performance

• Identify, analyze, and interpret trends or patterns and prepare ongoing reports and data visualizations in order to support business decisions

• Develop, maintain, and manage advanced reporting, dashboards, and BI solutions

• Produce actionable reports that show key performance indicators, identify areas of improvement into current operations, and display root cause analysis of problems

• Use analytics and metrics to improve processes and provide data-driven forecasts of potential costs, risks, and profits of new business initiatives

• Communicate findings and insight to stakeholders and provide business strategy recommendations for optimizing business performance

• Provide reporting solutions and respond to ad-hoc report requests within the business area

• Create specifications for reports and analysis based on business needs and required or available data elements

• Build working relationships with team members and subject matter experts

• Lead small projects and initiatives

Qualifications

• 5-7 years of experience in data analysis and reporting

• Complete knowledge and understanding of business area/specialization

• Advanced skill using business intelligence applications and/or cloud services

• Advanced knowledge of reporting capabilities of existing ERP, CRM and/or database software vendors

• Advanced skill using statistical methods, mathematical techniques, forecasting, cost-benefit analysis

• Advanced skill in complex data manipulation across multiple tables

• Effective data integration, cleaning and validation skills

• Skill communicating data analysis and visualizations to nontechnical and senior audiences

• Skill with data analysis tools and programming languages such as Python, R

• Research skills

• Interpersonal skills

• Intermediate skill in utilizing work products to tell a story through appropriate balance of visualizations, design aesthetics, and words

• Bachelor's Degree in Business Administration, Statistics, or related field

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 19548

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To assist with managing, planning and oversight of 1st line risk management functions for the Real Estate Lending (REL) Division to ensure the overall effectiveness of risk and compliance management programs, risk analytics and operations. Plan, develop, and implement operational risk frameworks/measurements methodologies, policies, standards, and procedures to ensure effective quality control and audit procedures. Ensure operational risk programs align with strategic business initiatives, achieve business and quality objectives, mitigate risk and enhance operating procedures. Promote operational efficiency and service excellence through appropriate risk controls, process improvements and training.

Responsibilities

• Assist with the management of functional reviews, root cause analysis, and analysis of operational risk in REL

• Develop and implement tools, methods, and programs to identify and mitigate operational and regulatory risks to mitigate risk exposure

• Manage and partner on efforts to identify and develop innovative, creative, and strategic initiatives for process improvements to sustain and improve risk in REL

• Collaborate with the Office of General Counsel (OGC), 2nd Line Regulatory Compliance, Enterprise Risk Management (ERM), Lending, Information Security and other NFCU Business Units, Audit, and regulators to support risk and compliance-based initiatives

• Collaborate with other business units and functions to assess and support organization risk mitigation needs by developing strategies, tactics, and quality review solutions

• Establish Risk and Control Self-Assessments (RCSAs), and Controls Testing to evaluate control effectiveness, identifying control failures, Issues and Events management, facilitating risk and compliance remediation, internal and external audits and regulatory

• Oversee quality control audits to ensure compliance with applicable federal and state laws, rules, regulations, and NFCU policies and procedures

• Manage the identification and remediation of control deficiencies, develop solutions to strengthen controls, and oversee corrective actions to aid management decisions

• Communicate quality assurance procedures, existing protocols, and effective controls to improve products and services

• Collaborate with staff, senior management, and business unit partners to assess and support organization risk mitigation needs by developing strategies, tactics, and quality review solutions

• Evaluate the adequacy of corrective action taken on past reviews and report on the status of approved recommendations

• Measure and evaluate the success of risk programs to determine their effectiveness and to ensure the business units' adherence to the risk framework requirements, internal policies, and best practices

• Stay abreast of regulatory compliance standards, new and developing risk trends and best practices

• Provide feedback to ensure training is in full compliance with all applicable statutory requirements and Navy Federal policies, procedures, rules, regulations, and values

• Ensure risk control recommendations/solutions support optimal internal/external exam/audit preparedness

• Acquire, process diverse information to develop effective recommendations and corrective actions for management actions/initiatives

• Contribute to a culture of collaboration by actively working across business lines and sharing knowledge

• Oversee quality control audits to ensure compliance with applicable federal and state laws, rules, regulations, and NFCU policies and procedures

• Perform other duties as assigned

Qualifications

• Advanced knowledge of operational and regulatory risks and controls, including knowledge of risk management techniques from both detection and mitigation perspectives

• Significant experience in risk assessment methodology and systems

• Experience in managing audits working with internal audit and external examiners

• Advanced knowledge of, and proficiency in, data analysis, reporting, and operations research

• Ability to develop conclusions and feasible alternatives to formulate courses of action, including forecasting and cost-benefit analysis

• Significant experience managing multi-dimensional teams and projects which involve organization, holding strategy and status meetings, planning, motivating, and managing the work of participants

• Experience in managing risk and/or compliance related activities in financial services or other relevant industry

• Advanced knowledge of applicable federal and state laws, rules, and regulations

• Advanced knowledge of mortgage/banking/financial industry trends, products, and services

• Experience demonstrating thought-leadership, initiative-taking, decision making and creativity in solving business problems

• Experience managing multiple priorities independently and/or in a team environment to achieve goals

• Working knowledge of mortgage fraud issues, patterns, and processes

• Experience leading and managing an analytics and risk operation, preferably in a large financial institution, including operational and regulatory risk controls

• Advanced leadership skills and the ability to guide others and prioritize multiple duties to achieve results in a multi-tasked, time sensitive office environment

• Advanced analytical/quantitative, reconciliation and deductive reasoning skills

• Advanced skill developing and implementing programs

• Advanced skill building effective relationships with all levels of staff, management, stakeholders, and vendors, through rapport, trust, diplomacy, and tact

• Advanced verbal, written, interpersonal, and presentation skills to communicate clearly and concisely technical and non-technical information to all levels of management

• Effective skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation

• Bachelor's Degree in a related field or the equivalent combination of education, training, and/or experience

Desired Qualifications

• Working knowledge of NCUA and FFIEC regulations, COSO, and other risk frameworks a plus

• Knowledge of Navy Federal's functions, philosophy, products, and services

• Risk Management or Regulatory Compliance Certification such as ICBBR, FRM, or NCCO

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Ln. Vienna, Virginia 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 19520

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

Responsible for optimizing the performance of business operations by analyzing current and forecasting future performance. Conduct analyses and gather, organize and review data to support general business operations and planning activities and ensure processes are integrated and effective across the department. Growing an understanding of business needs and objectives. Solve a range of mostly straightforward problems with some increased scope and complexity. Developing professional with basic skill set and proficiency with procedures and analysis techniques.

Responsibilities

• Conduct analyses and reporting in support of general business operations and planning activities including budget development, equipment availability and other capabilities

• Assess requirements for internal business processes, ensuring integration across teams and business units and compatibility with organizational strategic goals

• Document business processes and workflows; identify inefficiencies or areas for improvement

• Analyze and evaluate business data to identify solutions to basic business problems; use quantitative analysis methodology to perform data, cost and benefit, and/or process measurement analysis

• Analyze processes and workflows to understand value chain, input/output, to improve and/or automate business performance

• Create reports that show key performance indicators, identify areas of improvement into current operations, and display root cause analysis of problems and value chain, input/output, to improve and/or automate business performance

Qualifications

• 2-5 years of experience in business and operational strategy, planning and analysis

• Basic understanding of business and operating environment

• Working knowledge of data querying, reporting, forecasting, analysis and operations research

• Research, analytical, and problem solving skills

• Effective problem resolution skills including determining root cause, scope and scale of issues

• Effective word processing and spreadsheet software skills

• Effective project management skill to lead projects and/or initiatives of small to medium scope to include working effectively with diverse internal and external contacts

• Bachelor's Degree in Business Administration, Finance or related field

Desired Qualifcation(s)

• Master's Degree in Business Administration, Finance or related field

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane, Vienna, VA 22180

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 19519

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Analyze, research and resolve problems and discrepancies related to member accounts/loans

• Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications

• Counsel current and prospective members about Navy Federal's products and services

• Ensure cash and other negotiable instruments are handled properly

• Identify opportunities to cross service products and increase product penetration

• Perform platform banking functions

• Assist level I team members

• Understand and comply with federal and other regulations relating to financial products and services

• May assist with Branch Office vault opening, closing and balancing procedures

• May serve as a Branch Office and/or ATM vault custodian

• Perform other duties as assigned

Qualifications

• Ability to work independently and in a team environment

• Working knowledge of savings and checking products, accounts and services

• May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need

• Effective active listening skills to accurately respond to inquiries and account requests

• Effective organizational, planning and time management skills

• Effective research, analytical, and problem solving skills

• Effective skill building effective relationships through rapport, trust, diplomacy and tact

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective skill maintaining composure in a high production and changing environment

• Effective skill navigating multiple screens and PC applications and adapting to new technologies

• Effective skill performing mathematical calculations and working accurately with numbers

• Effective verbal and written communication skills

Desired Qualifications

• Experience in member/customer service preferably in a call center, retail banking or financial institution

• Experience in working in a credit union environment

Hours: Available Monday - Saturday, hours based on business needs.

Location: 2200 Petrie Lane, Suite 536, Glenarden, MD 20706

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 19496

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Analyze, research and resolve problems and discrepancies related to member accounts/loans

• Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications

• Counsel current and prospective members about Navy Federal's products and services

• Ensure cash and other negotiable instruments are handled properly

• Identify opportunities to cross service products and increase product penetration

• Perform platform banking functions

• Assist level I team members

• Understand and comply with federal and other regulations relating to financial products and services

• May assist with Branch Office vault opening, closing and balancing procedures

• May serve as a Branch Office and/or ATM vault custodian

• Perform other duties as assigned

Qualifications

• Ability to work independently and in a team environment

• Working knowledge of savings and checking products, accounts and services

• May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need

• Effective active listening skills to accurately respond to inquiries and account requests

• Effective organizational, planning and time management skills

• Effective research, analytical, and problem solving skills

• Effective skill building effective relationships through rapport, trust, diplomacy and tact

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective skill maintaining composure in a high production and changing environment

• Effective skill navigating multiple screens and PC applications and adapting to new technologies

• Effective skill performing mathematical calculations and working accurately with numbers

• Effective verbal and written communication skills

Desired Qualifications

• Experience in member/customer service preferably in a call center, retail banking or financial institution

• Experience in working in a credit union environment

Hours: Available Monday - Saturday, hours based on business needs.

Location: 5140 Windward Parkway, Milton, GA 30004

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 19605

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Analyze, research and resolve problems and discrepancies related to member accounts/loans

• Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications

• Counsel current and prospective members about Navy Federal's products and services

• Ensure cash and other negotiable instruments are handled properly

• Identify opportunities to cross service products and increase product penetration

• Perform platform banking functions

• Assist level I team members

• Understand and comply with federal and other regulations relating to financial products and services

• May assist with Branch Office vault opening, closing and balancing procedures

• May serve as a Branch Office and/or ATM vault custodian

• Perform other duties as assigned

Qualifications

• Ability to work independently and in a team environment

• Working knowledge of savings and checking products, accounts and services

• May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need

• Effective active listening skills to accurately respond to inquiries and account requests

• Effective organizational, planning and time management skills

• Effective research, analytical, and problem solving skills

• Effective skill building effective relationships through rapport, trust, diplomacy and tact

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective skill maintaining composure in a high production and changing environment

• Effective skill navigating multiple screens and PC applications and adapting to new technologies

• Effective skill performing mathematical calculations and working accurately with numbers

• Effective verbal and written communication skills

Desired Qualifications

• Experience in member/customer service preferably in a call center, retail banking or financial institution

• Experience in working in a credit union environment

Hours: Available Monday - Saturday, hours based on business needs.

Location: 7870 Alexander Promenade Place, Suite 125, Raleigh, NC 27617

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 19601

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To implement, facilitate and manage the most complex and critical training programs for the organization. Collaborate with business leadership to understand training needs, collaborate with Instructional Designers for development and assessment of learning activities. Develop training materials, facilitator guides, lesson plans and class schedules. Conduct training sessions, monitor effectiveness and recommend program modifications/enhancements. Investigate operational processes and procedures to develop feasible and effective training solutions. Function as subject matter expert and lead on highly visible and vital projects/programs with significant impact to business function. Role is limited by business necessity for advanced technical, product and member/employee training and development needs. Lead and assist in leading complex/difficult tasks of considerable scope and impact that require advanced analysis.

Responsibilities

• Identify critical business learning needs and recommend best practices for improving training programs, training environments and company performance

• Manage large-scale or cross-departmental projects and programs

• Collaborate with others to plan and design courses and curricula; ensure accuracy of content and test multimedia elements

• Conduct needs assessment on request from business unit management to provide customized training or individual guidance to improve and develop performance

• Create reference and support tools that reinforce training

• Design/develop/facilitate targeted team building exercises to address employee engagement issues

• Develop and enhance training content and technique to ensure that learning objectives meet training requirements

• Facilitate and train multiple, diverse courses for large/small groups including other trainers

• Facilitate classroom interactions to ensure optimum engagement levels from participants

• Identify and recommend new and novel training approaches and modalities

• Implement most effective and appropriate instructional approach via virtual instructional led training (VILT) or instructional led training (ILT)

• Leverage Navy Federal Learning Center (NFLC) to communicate programs; register participants; track attendance, participation, assessments; and monitor class workshops/simulations/eLearning offerings

• Explain complex product-specific information to technical and non-technical audiences

• Remain current with training instruction best practices and technical, product and program enhancements

• Liaison between product owners and operations to maintain a consistent focus for a variety of initiatives using diverse communication methods

• Manage preparation of training materials, resources and course content from conception through production stages

• Plan, coordinate, manage & deliver (technical, soft skill, skill builder and/or member service) training programs; may also include ad hoc training

• Respond to and resolve training related issues and inquiries

• Track, measure, evaluate, analyze and provide feedback on the effectiveness of training programs and/or trainee performance to ensure learning objectives are achieved

• Train employees on the concepts, products, policies, procedures and equipment used in the position

• Assist in determining user requirements, appropriate work flows, and other system requirements

• Conduct leadership presentations and/or training for various groups including executive leadership

• Conduct research and analysis of requirements, processes, workflow and staffing

• Identify and develop recommendations for business process improvement

• Measure, develop, mentor and counsel trainees

• Serve as liaison regarding program compliance, procedures and training issues

• Serve as subject matter expert regarding business functions, systems, policies and/or procedures

• Set performance standards and expectations

• Mentor less experienced peers and demonstrate leadership in supervisor/manager absence

• Perform other duties as assigned

Qualifications

• Ability to adapt to fluctuating work-flow

• Ability to compile, organize and present information clearly and concisely

• Extensive experience in classroom instruction and/or facilitation for individuals or groups

• Extensive experience in working and participating in cross-functional, multi-dimensional teams and projects

• Expert knowledge of instructional theories, educational psychology, educational theory, tools and resources

• Advanced database and presentation software skills

• Expert organizational, planning and time management skills

• Advanced research, analytical, and problem solving skills

• Expert skill capturing and translating processes and requirements into easily understood terms

• Expert skill collaborating with various external and internal technical and/or functional contacts

• Expert skill communicating with all levels within an organization

• Advanced skill in assessing organizational training needs and researching topics for course development

• Expert skill in building strategic and execution-focused plans and alliances with partner leadership

• Advanced skill interacting tactfully and effectively in difficult situations

• Expert skill to successfully influence, lead and/or guide others towards goals

• Advanced verbal and written communication skills

• Advanced skill guiding and training less experienced staff

• Advanced word processing and spreadsheet software skills

• Expert skill speaking and/or presenting in front of groups in a professional setting

• Bachelor's Degree in Finance, business, communication, behavioral sciences, training development or related field or the equivalent combination of training, education, and experience

Desired Qualifications

• Significant experience in multi-media training

• Advanced knowledge of Navy Federal products, services, programs, policies and procedures

• Advanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectives

• Advanced knowledge of banking/financial industry standards and practices

• Master's Degree in Finance, business, communication, behavioral sciences, training development or related field or the equivalent combination of training, education, and experience

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Ln. Vienna, Virginia 22180 | 141 Security Drive Winchester, VA 22602

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 19595-OTHLOC-300000025800044

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

The Manager II provides leadership to leaders and/or professionals and is accountable for the performance and results of multiple related teams. Decisions are guided by division objectives. The Leadership impacts the business results of a division by setting priorities, allocating resources, and developing policies and plans.

Responsibilities

• Manage or perform work associated with IT infrastructure & systems administration (internal or outsourcing staff) including installation, configuration, administration, support and maintenance of IT software and hardware systems, IT data/voice network systems, and internal databases.

• Ensure the uptime, performance, and resource availability of the computers and other IT systems; matching the organization's resources with the demand placed on them; monitoring organization's wide area and/or local area network performance; identifying and resolving network problems; upgrading network hardware, software and telecommunications equipment; IT data center facility operations; and ensuring the quality, accuracy and security of databases.

• Provide overall leadership to architecture and governance for large strategic projects and/or programs; ensure effective management of projects from inception through implementation.

• Prepare reports and make presentations to senior management.

• Identify and resolve operational and performance gaps and obstacles; implement changes and improvements.

• Oversee the development and implementation of plans to implement system changes.

• Manage and direct operations to ensure targets, service level agreements and corporate objectives are met.

Qualifications

• Experience in leading, guiding and coaching professional staff.

• Experience in resource allocation and management.

• Experience in managing personnel and information technology resources.

• Advanced knowledge of Service Life Cycle.

• Advanced knowledge of Platform Engineering, Design, Troubleshooting, Configuration and Audits.

• Advanced knowledge of DevOps, Infrastructure as Code, Configuration as Code.

• Effective in producing desired results and achieving goals and objectives.

• Experience in working with all levels of staff, management, stakeholders, vendors.

• Effective skill relationship building, negotiation and facilitation skills.

• Advanced knowledge of automated systems.

• Experience in developing and managing budget.

• Advanced analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships.

• Knowledge and familiarity with the best principles and practices in the field of records management.

• Experience managing a records management program in a large and complex organization.

• Ability to advocate and manage large scale change.

• Knowledge of applicable laws.

• Knowledge of e-discovery and electronic records technologies.

• Able to understand and quickly identify key issues related to recommendations and decisions, to make recommendations in difficult and complex situations, and to develop consensus.

• Able to analyze problems, create solutions and motivate others to adopt effective courses of action and to stimulate and motivate individuals and groups to achieve desired goals.

• 3-5 years in records management fields.

• Effective skill presenting findings, conclusions, alternatives and information clearly and concisely.

• Bachelor's Degree in Information Technology, Computer Science or other related field.

• Experience in Business Rules Engines, Business Process Management, and Case Management Platforms.

Desired Qualifications

• Knowledge of Azure Cloud and containerized applications.

• One or many of Pega Systems certification.

• One or many of PMP, Agile or DevOps Certifications.

• Advanced Knowledge of NFCU operations, processes and procedures Enterprise Linux, MS Windows Server, AIX, or Hypervisor VMware.

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602 | 9999 Willow Creek Road San Diego, CA 92131

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 19508-OTHLOC-300000025800044

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Reference #: 18715 Overview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members. This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you. Responsibilities Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities to cross service products and increase product penetration Perform platform banking functions Assist level I team members Understand and comply with federal and other regulations relating to financial products and services May assist with Branch Office vault opening, closing and balancing procedures May serve as a Branch Office and/or ATM vault custodian Perform other duties as assigned Qualifications Ability to work independently and in a team environment Working knowledge of savings and checking products, accounts and services May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need Effective active listening skills to accurately respond to inquiries and account requests Effective organizational, planning and time management skills Effective research, analytical, and problem solving skills Effective skill building effective relationships through rapport, trust, diplomacy and tact Effective skill exercising initiative and using good judgment to make sound decisions Effective skill maintaining composure in a high production and changing environment Effective skill navigating multiple screens and PC applications and adapting to new technologies Effective skill performing mathematical calculations and working accurately with numbers Effective verbal and written communication skills Desired Qualifications Experience in member/customer service preferably in a call center, retail banking or financial institution Experience in working in a credit union environment Hours: Available Monday - Saturday, hours based on business needs. Part-Time hours are typically 20-25+ hours a week. (Please note, during training longer hours will be required) Location: 314 Horsham Road, Suite D1, Horsham, PA 19044 Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance. *Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com. About Us You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Toget er, we can make it happen. Don't take our word for it: * Military Times 2022 Best for Vets Employers * WayUp Top 100 Internship Programs * Forbes 2022 The Best Employers for New Grads * Fortune Best Workplaces for Women * Fortune 100 Best Companies to Work For * Computerworld Best Places to Work in IT * Ripplematch Campus Forward Award - Excellence in Early Career Hiring * Fortune Best Place to Work for Financial and Insurance Services Equal Employment Opportunity: EOE/AA/M/F/Veteran/Disability Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Navy Federal values, celebrates, and enacts diversity in the workplace.Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans.EOE/AA/M/F/Veteran/Disability

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To ensure org-wide compliance with federal regulations. To assist the Manager in leading ongoing operational strategy, and alignment with corporate and departmental strategic goals. To ensure the credit union is in compliance with applicable regulations and established policies and procedures. Oversee all complaints received into the organization and track complaints to determine trends. Provide leadership to professional employees and/or supervisors; responsible for both strategic and tactical issues. (Lead staff and/or supervisors)

Responsibilities

• Analyze new and existing federal regulations to ensure that Navy Federal is in compliance with established standards Complex/Difficult

• Develop and maintain a fair lending quantitative framework across all business units. Complex/Difficult

• Lead fair lending governance efforts such as maintaining quantitative testing policies and procedures and managing the fair lending review calendar. Complex/Difficult

• Communicate the results of fair lending testing to executives. Complex/Difficult

• Identify existing and new issues pertaining to compliance with state and federal regulations to ensure necessary policies, strategies and procedures are implemented Significant Impact

• Resolve problems that arise in the normal course of monitoring and maintaining regulatory and legislative compliance Complex/Difficult

• Compile, research and analyze trends in support of projects and initiatives; provides results and recommendations based on analysis Advanced Analysis

• Keep Regulatory Compliance Leadership and cognizant business units apprised of compliance status

• Analyze and prepare reports and data for management decision making

• Act as primary liaison with Navy Federal business units to ensure regulatory compliance in order to facilitate, improve and strengthen business operations

• Recommend policy and procedural changes to ensure compliance Considerable Impact

• Respond to General Counsel and senior management requests for specific legal interpretation and/or application of laws and regulations Advanced

• Develop the department strategy and strategic plan by working with the department executives and leadership, as well as other Navy Federal senior executives Lead

• Align department strategic plan and initiatives with corporate strategy and strategic plans Advanced Analysis

• Perform supervisory/managerial responsibilities

• Ensure adequate/skilled staffing; select employees

• Establish performance goals and priorities

• Prepare, conduct and review performance appraisals

• Develop, mentor and counsel staff

• Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)

• Ensure section/branch goals and objectives align with division/department strategy

• Ensure efficiency of operations

• Act as manager in the incumbent's absence

• Performs other duties as assigned

Qualifications

• Significant Experience in that demonstrates an excellent understanding/ability to interpret and apply legislative and regulatory compliance guidelines, preferably in a financial institution

• Significant experience in demonstrating thought-leadership, initiative-taking, decision-making and creativity solving business problems

• Significant experience in work which displays increasing levels of responsibility and/or authority

• Extensive experience in managing multiple priorities independently and or in a team environment to achieve goals

• Expert knowledge of project lifecycles and management methodologies

• Ability to represent the business unit in task groups and planning meetings

• Significant experience in supervising and leading employees

• Advanced in the use of PCs and related Software Package

• Advanced organizational, planning and time management skills

• Advanced analytical/quantitative, reconciliation and deductive reasoning skills

• Expert skill exercising initiative and using good judgment to make sound decisions

• Expert verbal and written communication skills

• Bachelor's degree in a related field or the equivalent combination of education, training and/or experience

Desired Qualifications

• Working knowledge of Navy Federal products, services, programs, policies and procedures

• Working knowledge of NCUA rules, regulations and federal laws pertaining to consumer lending

• Master's Degree in a related field of study

  Hours: Monday - Friday, 8:00AM - 4:30PM

  Locations: 820 Follin Ln. Vienna, Virginia 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 19495-OTHLOC-300000025810540

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

Validate and process checks and/or financial instruments received from multiple sources within posting deadlines, in compliance with state and federal regulations that govern payments processing. Process moderately complex transactions and exceptions. Research, resolve, balance, and reconcile basic to moderately complex adjustments received via the Federal Reserve Bank (FRB), financial institutions and business units in compliance with federal, state and internal organizational procedures. Receive incoming check files from other financial institutions and post funds in compliance with regulations and company policies. Adhere to internal controls to minimize risk and prevent losses. Support branch, division and Navy Federal's goals and objectives. Work under minimal supervision and may receive direction and guidance on work priorities.

Responsibilities

• Prioritize, process and reconcile incoming and outgoing financial items from direct presentment banks, the Federal Reserve Bank (FRB), Navy Federal branches, Mail Remittance, ATM, eDeposits, or other sources for clearing

• Make pay/no pay decision for corporate check items

• Reconcile general ledger for proper recordation and processing of escheated items to ensure compliance with state and federal regulations

• Make payment decisions on negotiable instruments that require special handling, e.g. stop payments, cancelations, voids, duplicate paid drafts, and escheatment

• Organize work according to item type (e.g. on-us, returned items, Savings Bonds etc.) to ensure adherence to established deadlines/guidelines

• Initiate Check Adjustment and correspond with the FRB via an automated system to resolve incorrect payment amount, duplicate or false presentments

• Research and investigate escalated problems involving member and corporate check transaction; processes corrections to exceptions transactions

• Review status of outstanding transaction and initiate corrective action for transactions

• Review transactions flagged as fraudulent or suspicious; determine risk level based on OFAC regulations and complete appropriate documentation; escalate confirmed fraudulent or suspicious transactions to Security

• Remain current on industry rules and regulations governing checks and other financial transactions

• Perform on-going quality control to ensure efficiency and accuracy of processes and procedures

• Perform end of day balancing for Incoming and Outgoing Check transaction

• Obtains and prepares additional documentation for check adjustments to be provided to internal business units, financial institutions and the FRB

• Respond to general requests from members, internal business units, FRB and financial institutions

• Maintain a general awareness of FRB rules, regulations and operating guidelines

• Adheres to internal controls and procedures to minimize risks and prevent losses

• Support projects and initiatives within the business unit and/or across the organization

• Mentor and guide level I team members

• Perform other duties as assigned

Qualifications

• Working knowledge of accounting reconciliations and principles

• Experience in processing incoming and outgoing checks transactions

• Experience in processing incoming Check Adjustment, Corporate transactions and

• Reconcile General ledgers

• Working knowledge with industry rules and regulations governing checks and other financial transactions

• Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations

• Working Knowledge with payment rules and regulations

• Working knowledge with FRB rules, regulations and operating guidelines

• Ability to handle multiple tasks simultaneously with a high degree of accuracy

• Experience in working in a high volume, fast paced environment

• Effective in the use of PCs and related software packages

• Exposure to leading, guiding and mentoring others

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective skill interacting tactfully and effectively in difficult situations

• Effective research, analytical, and problem solving skills

• Effective verbal and written communication skills

Desired Qualifications

• Familiarity with NFCU credit/debit card products, services, processes, procedures and related dispute/fraud

• Familiarity with of Navy Federal's functions, philosophy, operations and organizational objective

Hours: Monday - Friday, 12:30PM - 9:00PM

Location: 820 Follin Ln. Vienna, Virginia 22180

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 19544

Job Detail

• Company:
  Navy Federal Credit Union