Company Detail

Job Description

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; lending products; and credit/debit cards. To perform advanced platform banking functions with minimal supervision. Provide assistance/training to lower level team members.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Analyze, research and resolve problems and discrepancies related to member accounts/loans

• Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications

• Counsel current and prospective members about Navy Federal's products and services

• Ensure cash and other negotiable instruments are handled properly

• Identify opportunities to cross service products and increase product penetration

• Perform platform banking functions

• Assist level I team members

• Understand and comply with federal and other regulations relating to financial products and services

• May assist with Branch Office vault opening, closing and balancing procedures

• May serve as a Branch Office and/or ATM vault custodian

• Perform other duties as assigned

Qualifications

• Ability to work independently and in a team environment

• Working knowledge of savings and checking products, accounts and services

• May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need

• Effective active listening skills to accurately respond to inquiries and account requests

• Effective organizational, planning and time management skills

• Effective research, analytical, and problem solving skills

• Effective skill building effective relationships through rapport, trust, diplomacy and tact

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective skill maintaining composure in a high production and changing environment

• Effective skill navigating multiple screens and PC applications and adapting to new technologies

• Effective skill performing mathematical calculations and working accurately with numbers

• Effective verbal and written communication skills

Desired Qualifications

• Experience in member/customer service preferably in a call center, retail banking or financial institution

• Experience in working in a credit union environment

Hours: Available Monday - Saturday, hours based on business needs.

Part-Time hours are typically 20-25+ hours a week. (Please note, during training longer hours will be required)

Location: 1074 Bullsboro Drive, Unit 28, Newnan, GA 30265

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 20216

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To plan and manage the governance of enterprise project portfolios, including developing and implementing framework, methodology, measurements for proposing, approving, and reviewing projects, programs, and services, and techniques in identifying, quantifying, and tracking the realization of expected benefits. May act as AVP in the absence of the incumbent. Work is performed under general direction.

Responsibilities

• Lead and manage an enterprise program team focused on planning, managing and governing key initiatives and enterprise capabilities

• Lead and facilitate cross functional planning team that can build the view, and support planning discussions among the owners of the work, to include resources, dependencies and sequencing across portfolios

• Coordinate and synchronize portfolios via regular planning sessions to provide a common understanding of the current work streams, backlog and outcomes

• Monitor processes, tasks, and metrics associated with the enterprise project portfolios, and measure performance against the baseline scope, budget, time, and resources

• Develop best governing practices and principles to increase performance and lower operating costs to ensure optimal enterprise efficiencies

• Develop and recommend enterprise-wide project and portfolio management processes that drive the on time, in budget delivery of business critical initiatives

• Ensure transparency regarding the status of enterprise project portfolios to enable fact-based decision making by leaders

• Analyze and assess the consistency of portfolio performance to ensure adherence to established policies, procedures and practices within service level agreements, documentation standards and methodologies meet established service level agreements

• Maintain standards for project management within the organization as well as govern the portfolios by assessing the scope and business impact, allocating resources and verifying time, budget, risk and impact assumptions

• Ensure consistent delivery against objectives by setting standards, providing governance, enforcing accountability, and setting the pace of transformation

• Develop executive level-reporting and metrics with a focus on visual depiction of complex information

• Partner with others within and outside the Enterprise Portfolio Management Office to support and enable change management efforts

• Build and maintain relationships with lines of business, team members, management, key stakeholders and/or external contacts (e.g., vendors, etc.)

• Ensure compliance with Navy Federal's ISD standards, practices and processes

• Provide quality assurance, content support and thought partnership to the senior executives and business sponsors for the organization's key initiatives

• Perform other duties as assigned

Qualifications

• Significant progressively responsible experience in managing an Enterprise Portfolio Management Office, Strategy Realization Office or the equivalent, for a large organization, preferably at a large financial services organization

• Significant experience in project leadership and execution, including initiatives with technology, processes, cross-functional teams and external partner team members

• Significant experience in working with business intelligence tools (e.g., Microsoft Power Bi, Tableau, etc.)

• Advanced knowledge of current and emerging technologies and how enterprises are employing them to drive agility and digital transformation

• Advanced knowledge of project lifecycles and management methodologies (e.g., Agile, SDLC, SAFe, Lean Portfolio Management, etc.)

• Advanced knowledge of current and emerging technologies and how they may be used to drive business value

• Significant experience in working and participating in cross-functional, multi-dimensional teams and projects

• Significant experience in supervising and leading professional employees

• Ability to work independently within a matrixed environment

• Advanced skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes

• Advanced skill building effective relationships through rapport, trust, diplomacy and tact

• Advanced skill exercising initiative and using good judgement to make sound decisions

• Advanced skill using innovative thinking to solve problems and facilitate the decision making process

• Advanced skill producing desired results and achieving goals and objectives

• Advanced skill identifying and analyzing business requirements and recommending solutions

• Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely

• Advanced critical thinking, analytical, and problem solving skills

• Advanced skill resolving conflicting requests and meeting changing requirements

• Expert verbal, interpersonal and written communication skills

• Expert word processing, spreadsheet and presentation software skills

• Expert skill in the use of Microsoft Office Products (e.g., Excel)

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related field, or the equivalent combination of education, training and experience

Desired Qualifications

• Advanced knowledge of Navy Federal Project Portfolio Management

• Advanced knowledge of Navy Federal functions, philosophy, operations and organizational objectives

• Master's degree in Computer Science, Engineering, Information Technology, or related field

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21206-OTHLOC-100005087415572

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

A CICS and MQ Systems Programmer at Navy Federal Credit Union provides 24x7x365 administrative, configuration, troubleshooting, and software deployment support for CICS Transaction Server, WebSphere MQ, and supporting software products. The CICS and MQ systems programmer is responsible for maintaining the high availability production CICS and MQ environments as well as a number of test CICS environments. An MQ and CICS experienced professional who enjoys resolving system problems, and providing technical guidance on all things CICS and MQ will be a great addition to our team.

Are you an Engineer or Systems Programmer that enjoys solving problems and tuning performance? Do you find happiness in continuing to enhance and support a highly available CICS or MQ environment? Do you enjoy dump reading and reviewing SMF records? If you do, this may be the next career step for you.

The ideal candidate will have a minimum of 5-6 years of work experience in mainframe CICS and / or WebSphere MQ systems programming.

Additional requirements we are seeking in an Engineer/Systems Programmer:

• A demonstrated ability to carefully plan, document, and deploy software updates to multiple environments.

• WebSphere MQ queue sharing group configuration and tuning experience.

• Recent experience with CICS configuration, tuning, and production support. Experience in a highly available CICS environment is a big plus.

• Ability to interact with management and to actively participate as a member of a team.

• Experience with VSAM (including Record Level Sharing), DB2 in CICS, Unix System Services or Linux, monitoring tools, CICS and MQ automation tools, web interfaces, and dump diagnosis / debugging tools is helpful.

• Experience programming in assembler, COBOL, Python, and / or Java is helpful.

• Experience working with Docker, GitHub, ServiceNow, and Ansible can help you help us serve our members.

Duties of the role: research, evaluate, design, implement, and maintain system and product solutions, applying knowledge of engineering principles. To provide technical direction and engineering support for projects and infrastructure. Develop and maintain expert functional knowledge of evolving IT engineering industry technologies/competition, concepts and trends. Mainframe Systems Programming: Specializes in mainframe operating systems programming, maintenance, and updates, and providing technical support to aid and enhance the efficiency of operating systems and data center operations.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Full life-cycle project management

• Establish and lead project teams

• Develop project plan/scope/schedule/cost/communications

• Procure and/or manage resources/timelines/deadlines/quality

• Risk, Issue and Change management

• Ensure successful project implementation

• Scope of responsibility

• Lead, guide and mentor less experienced staff

• Provide input and make budgetary recommendations regarding staffing and equipment

• Apply engineering principles into the design and enhancement of new and existing systems

• Document new system components, or modifications to existing components

• Ensure the security and integrity of system and product solutions including compliance with Navy Federal, industry engineering and Information Security principles and practices

• Perform engineering tasks and assignments in support of business needs

• Perform engineering technology research, procurement, deployment, and configuration for new and modified systems

• Provide technical leadership in the architecture discipline and development of information technology solutions

• Present clear, organized and concise information to all audiences through a variety of media to enable effective business decisions

• Perform other duties as assigned

Qualifications

• Significant experience in leading, guiding and coaching professional staff

• Advanced knowledge of engineering discipline

• Advanced organizational, planning and time management skills

• Advanced skill exercising initiative and using good judgment to make sound decisions

• Expert database and presentation software skills

• Expert research, analytical, and problem solving skills

• Expert verbal and written communication skills

• Expert word processing and spreadsheet software skills

• Bachelor's Degree in Business Administration, Information Technology or the equivalent combination of training, education, and experience

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602 | 9999 Willow Creek Road San Diego, CA 92131

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21025-OTHLOC-100005087415542

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

Core Payments is seeking a Senior Technology Product Analyst to contribute to the design, development, delivery, and maintenance of Money Movement products within the Core Payments portfolio including ACH, Wires, Cashier Checks, Western Union, and other integrated systems and applications. This role with collaborate with a variety of teams across the enterprise including architecture, product, platform, and business aligned to deliver on enterprise strategy and business initiatives.

This role requires a broad knowledge of money movement and payment products including Java, JavaEE, Microsoft Azure cloud, or similar cloud technologies including cloud networking, architecture, along with understanding of DevSecOPs and Agile product delivery model. This role requires strong technical leadership and close collaboration Technical Product Owner, senior engineers, business stakeholders, vendors, and various internal teams. Experience with larger financial institution or payment industry is desired.

Responsibilities

• Provide subject matter expertise and technical leadership in solution design, analysis, and strategies involved in modernization and migration of on-premises workloads to Azure cloud.

• Develop and maintain documentation regarding architecture and design, process flows, configurations, operations, support and troubleshooting procedures.

• Work closely with Technical Product Owner, Scrum Masters, Dev leads, and Business partners.

• Prepare and present technical design specifications, requirements, and process flows using systems engineering best practices.

• Create reports, and dashboards for analysis using Power BI, Excel, or Database Queries.

• Maintain product backlog work items including features, stories, enablers, stories, tasks, bugs, etc.

• Providing technical guidance and support to team members, helping them overcome challenges. This may involve troubleshooting complex technical issues, providing code refactoring suggestions, or offering design recommendations.

• Research emerging technologies, tools, practices and recommend solutions that align with technology and business goals.

• Contribute to incident and problem root cause analysis.

• Follow agile methodology and best practices for modern cloud product development and delivery.

Qualifications

• Significant experience in leading product development and analysis at large multi-function organization, preferably at a large financial service organization.

• Significant experience working as business analyst or development lead, or operations lead participating in various stages of product life cycle: development to end of life.

• Significant experience in preparing and delivering presentations to leadership.

• Experience and knowledge of software development practices including developing, testing, debugging, and implementing distributed applications and systems.

• Experience with DevOps and Continuous Integration & Delivery practices and tools.

• Experience with private, public and hybrid cloud infrastructure (e.g., AWS, Azure, Google Cloud, Oracle Cloud, etc.), preferably Azure Cloud.

• Working knowledge of API development and integration.

• Experience in developing reporting metrics and dashboards that illustrate progress and value.

• Advanced skills in troubleshooting and resolving technical problems.

• Advanced research, analytical, and problem-solving skills.

• Advanced skill in systems, workflow, and procedural analysis.

• Advanced organizational, planning, and time management skills.

• Advanced verbal and written communication skills.

• Ability to resolve conflicting requests and quickly adapt to changing requirements.

Desired Qualifications

• Advanced knowledge and understanding of the end-to-end IT process, including architecture, design & engineering, implementation, and operations.

• Advanced knowledge of banking/financial industry trends, products, and services.

• Advanced knowledge of payment products including ACH, Wires, and Core Banking.

• Advanced knowledge of Navy Federal products, services, programs, policies, and procedures.

• Bachelor's degree in computer science, Information Technology, or related field, or the equivalent combination of education, training, and experience.

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21251

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

The successful candidate will be a subject matter expert with hands-on experience with cloud technologies, tools and methodologies with a particular focus on Microsoft Azure. The role is suited for an experienced Cloud Engineer with proven understanding in enterprise security and will focus on building tool sets and processes to support Navy's Cloud program.

Navy's Cloud Organization fosters a collaborative environment and is building a best-in-class Cloud program that protects Navy Federal information and cloud compute environments.

Responsibilities

• Contribute to the vision, strategy, and drive execution for integrated security controls across Software-as-a-Service (SaaS), Platform-as-a-Service (PaaS), Infrastructure-as-a-Service (IaaS) for Navy's Azure environment.

• Able to demonstrate clear understanding of current risks and threats to Cloud infrastructure and/or IT infrastructures at technical and manager audiences.

• Drive Identity and Access Management (IAM), configuration management, and monitoring strategy for Azure.

• Provide security consultancy and engineering support for cloud security solutions including analysis and development of Azure and other security solutions.

• Provide architecture assurance on Cloud security initiatives and compliance of existing security standards interfacing with infrastructure and development teams.

• Maintain the security infrastructure tools that are built on the Cloud platform, providing stability and policies and procedures.

• Support the development and delivery of a comprehensive ISP for the entire organization.

• Develop and maintain documentation of all Security products including specific tools, technologies and processes.

• Participate in Information Security Incident Response activities for the NFCU's environment.

• Respond to security vulnerabilities identified through periodic and on-demand system audits and vulnerability assessments of Cloud services.

• Monitor compliance with the organization's information security policies and procedures among employees, contractors and third parties.

• Manage remediation efforts for any gaps reported in audits or recommended process improvements.

• Actively monitor new and emerging cloud security technologies, trends, issues, and solutions and assess their applicability to Navy Federal's cloud strategy.

Qualifications

• BS Degree in Computer Science, Information Technology, or similar field or study required.

• Hands-on experience with Access control technologies such as Azure AD B2C; SAML SSO, oAuth 2.0 configuration, set-up and operations management.

• Experience with certificate management for IaaS and PaaS elements.

• Experience with Azure AD, Azure Resource Management Templates and Azure policies.

• Experience with Azure Key Vault integration and key management.

• Experience with VSTS release management for Azure Key Vault and other IaaS and PaaS elements.

• Hands-on development and scripting skills in PowerShell 5.

• 7+ years' experience working in a technical role with a minimum of 3 years' experience focused on information security and access control.

• Experience with Microsoft Defender for cloud.

• Experience with Microsoft defender for cloud Apps and Defender for endpoints.

• Experience with Azure Devops permission management and overall governance.

• Experience with Azure conditional Access and Privileged Identity Management PIM.

• Experience with Azure Identity Governance.

• Understanding of encryption options in Azure such as CMK with DES and TDE.

• Working knowledge of App registration management and enterprise Applications.

• Strong knowledge of information security and access controls.

• Industry certification (CISSP, CISA, CISM, CEH) of high interest.

• Financial industry experience preferred.

• Experience with Sentinel and Azure Purview.

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21290

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

A CICS and MQ Systems Programmer at Navy Federal Credit Union provides 24x7x365 administrative, configuration, troubleshooting, and software deployment support for CICS Transaction Server, WebSphere MQ, and supporting software products. The CICS and MQ systems programmer is responsible for maintaining the high availability production CICS and MQ environments as well as a number of test CICS environments. An MQ and CICS experienced professional who enjoys resolving system problems, and providing technical guidance on all things CICS and MQ will be a great addition to our team.

Are you an Engineer or Systems Programmer that enjoys solving problems and tuning performance? Do you find happiness in continuing to enhance and support a highly available CICS or MQ environment? Do you enjoy dump reading and reviewing SMF records? If you do, this may be the next career step for you.

The ideal candidate will have a minimum of 5-6 years of work experience in mainframe CICS and / or WebSphere MQ systems programming.

Additional requirements we are seeking in an Engineer/Systems Programmer:

• A demonstrated ability to carefully plan, document, and deploy software updates to multiple environments.

• WebSphere MQ queue sharing group configuration and tuning experience.

• Recent experience with CICS configuration, tuning, and production support. Experience in a highly available CICS environment is a big plus.

• Ability to interact with management and to actively participate as a member of a team.

• Experience with VSAM (including Record Level Sharing), DB2 in CICS, Unix System Services or Linux, monitoring tools, CICS and MQ automation tools, web interfaces, and dump diagnosis / debugging tools is helpful.

• Experience programming in assembler, COBOL, Python, and / or Java is helpful.

• Experience working with Docker, GitHub, ServiceNow, and Ansible can help you help us serve our members.

Duties of the role: research, evaluate, design, implement, and maintain system and product solutions, applying knowledge of engineering principles. To provide technical direction and engineering support for projects and infrastructure. Develop and maintain expert functional knowledge of evolving IT engineering industry technologies/competition, concepts and trends. Mainframe Systems Programming: Specializes in mainframe operating systems programming, maintenance, and updates, and providing technical support to aid and enhance the efficiency of operating systems and data center operations.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Full life-cycle project management

• Establish and lead project teams

• Develop project plan/scope/schedule/cost/communications

• Procure and/or manage resources/timelines/deadlines/quality

• Risk, Issue and Change management

• Ensure successful project implementation

• Scope of responsibility

• Lead, guide and mentor less experienced staff

• Provide input and make budgetary recommendations regarding staffing and equipment

• Apply engineering principles into the design and enhancement of new and existing systems

• Document new system components, or modifications to existing components

• Ensure the security and integrity of system and product solutions including compliance with Navy Federal, industry engineering and Information Security principles and practices

• Perform engineering tasks and assignments in support of business needs

• Perform engineering technology research, procurement, deployment, and configuration for new and modified systems

• Provide technical leadership in the architecture discipline and development of information technology solutions

• Present clear, organized and concise information to all audiences through a variety of media to enable effective business decisions

• Perform other duties as assigned

Qualifications

• Significant experience in leading, guiding and coaching professional staff

• Advanced knowledge of engineering discipline

• Advanced organizational, planning and time management skills

• Advanced skill exercising initiative and using good judgment to make sound decisions

• Expert database and presentation software skills

• Expert research, analytical, and problem solving skills

• Expert verbal and written communication skills

• Expert word processing and spreadsheet software skills

• Bachelor's Degree in Business Administration, Information Technology or the equivalent combination of training, education, and experience

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602 | 9999 Willow Creek Road San Diego, CA 92131

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21025-OTHLOC-100005087415526

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

The successful candidate will be a subject matter expert with hands-on experience with cloud technologies, tools and methodologies with a particular focus on Microsoft Azure. The role is suited for an experienced Cloud Engineer with proven understanding in enterprise security and will focus on building tool sets and processes to support Navy's Cloud program.

Navy's Cloud Organization fosters a collaborative environment and is building a best-in-class Cloud program that protects Navy Federal information and cloud compute environments.

Responsibilities

• Contribute to the vision, strategy, and drive execution for integrated security controls across Software-as-a-Service (SaaS), Platform-as-a-Service (PaaS), Infrastructure-as-a-Service (IaaS) for Navy's Azure environment.

• Able to demonstrate clear understanding of current risks and threats to Cloud infrastructure and/or IT infrastructures at technical and manager audiences.

• Drive Identity and Access Management (IAM), configuration management, and monitoring strategy for Azure.

• Provide security consultancy and engineering support for cloud security solutions including analysis and development of Azure and other security solutions.

• Provide architecture assurance on Cloud security initiatives and compliance of existing security standards interfacing with infrastructure and development teams.

• Maintain the security infrastructure tools that are built on the Cloud platform, providing stability and policies and procedures.

• Support the development and delivery of a comprehensive ISP for the entire organization.

• Develop and maintain documentation of all Security products including specific tools, technologies and processes.

• Participate in Information Security Incident Response activities for the NFCU's environment.

• Respond to security vulnerabilities identified through periodic and on-demand system audits and vulnerability assessments of Cloud services.

• Monitor compliance with the organization's information security policies and procedures among employees, contractors and third parties.

• Manage remediation efforts for any gaps reported in audits or recommended process improvements.

• Actively monitor new and emerging cloud security technologies, trends, issues, and solutions and assess their applicability to Navy Federal's cloud strategy.

Qualifications

• BS Degree in Computer Science, Information Technology, or similar field or study required.

• Hands-on experience with Access control technologies such as Azure AD B2C; SAML SSO, oAuth 2.0 configuration, set-up and operations management.

• Experience with certificate management for IaaS and PaaS elements.

• Experience with Azure AD, Azure Resource Management Templates and Azure policies.

• Experience with Azure Key Vault integration and key management.

• Experience with VSTS release management for Azure Key Vault and other IaaS and PaaS elements.

• Hands-on development and scripting skills in PowerShell 5.

• 7+ years' experience working in a technical role with a minimum of 3 years' experience focused on information security and access control.

• Experience with Microsoft Defender for cloud.

• Experience with Microsoft defender for cloud Apps and Defender for endpoints.

• Experience with Azure Devops permission management and overall governance.

• Experience with Azure conditional Access and Privileged Identity Management PIM.

• Experience with Azure Identity Governance.

• Understanding of encryption options in Azure such as CMK with DES and TDE.

• Working knowledge of App registration management and enterprise Applications.

• Strong knowledge of information security and access controls.

• Industry certification (CISSP, CISA, CISM, CEH) of high interest.

• Financial industry experience preferred.

• Experience with Sentinel and Azure Purview.

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21290-OTHLOC-100005087415526

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

The successful candidate will be a subject matter expert with hands-on experience with cloud technologies, tools and methodologies with a particular focus on Microsoft Azure. The role is suited for an experienced Cloud Engineer with proven understanding in enterprise security and will focus on building tool sets and processes to support Navy's Cloud program.

Navy's Cloud Organization fosters a collaborative environment and is building a best-in-class Cloud program that protects Navy Federal information and cloud compute environments.

Responsibilities

• Contribute to the vision, strategy, and drive execution for integrated security controls across Software-as-a-Service (SaaS), Platform-as-a-Service (PaaS), Infrastructure-as-a-Service (IaaS) for Navy's Azure environment.

• Able to demonstrate clear understanding of current risks and threats to Cloud infrastructure and/or IT infrastructures at technical and manager audiences.

• Drive Identity and Access Management (IAM), configuration management, and monitoring strategy for Azure.

• Provide security consultancy and engineering support for cloud security solutions including analysis and development of Azure and other security solutions.

• Provide architecture assurance on Cloud security initiatives and compliance of existing security standards interfacing with infrastructure and development teams.

• Maintain the security infrastructure tools that are built on the Cloud platform, providing stability and policies and procedures.

• Support the development and delivery of a comprehensive ISP for the entire organization.

• Develop and maintain documentation of all Security products including specific tools, technologies and processes.

• Participate in Information Security Incident Response activities for the NFCU's environment.

• Respond to security vulnerabilities identified through periodic and on-demand system audits and vulnerability assessments of Cloud services.

• Monitor compliance with the organization's information security policies and procedures among employees, contractors and third parties.

• Manage remediation efforts for any gaps reported in audits or recommended process improvements.

• Actively monitor new and emerging cloud security technologies, trends, issues, and solutions and assess their applicability to Navy Federal's cloud strategy.

Qualifications

• BS Degree in Computer Science, Information Technology, or similar field or study required.

• Hands-on experience with Access control technologies such as Azure AD B2C; SAML SSO, oAuth 2.0 configuration, set-up and operations management.

• Experience with certificate management for IaaS and PaaS elements.

• Experience with Azure AD, Azure Resource Management Templates and Azure policies.

• Experience with Azure Key Vault integration and key management.

• Experience with VSTS release management for Azure Key Vault and other IaaS and PaaS elements.

• Hands-on development and scripting skills in PowerShell 5.

• 7+ years' experience working in a technical role with a minimum of 3 years' experience focused on information security and access control.

• Experience with Microsoft Defender for cloud.

• Experience with Microsoft defender for cloud Apps and Defender for endpoints.

• Experience with Azure Devops permission management and overall governance.

• Experience with Azure conditional Access and Privileged Identity Management PIM.

• Experience with Azure Identity Governance.

• Understanding of encryption options in Azure such as CMK with DES and TDE.

• Working knowledge of App registration management and enterprise Applications.

• Strong knowledge of information security and access controls.

• Industry certification (CISSP, CISA, CISM, CEH) of high interest.

• Financial industry experience preferred.

• Experience with Sentinel and Azure Purview.

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21290-OTHLOC-100005087415572

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

Support Navy Federal's leaders and business partners by providing the best learning solution to support business unit objectives and enterprise-wide initiatives aligned with Navy Federal's University learning model and enterprise strategy. Partner with talent development, the enterprise learning community and subject matter experts to curate, validate, and develop content and learning resources, tools, and self-directed content to support enterprise strategy and goals. Support the measurement of effectiveness of learning solutions and programs. Support learning subject matter experts by providing knowledge of design programs, principles, development standards, techniques, and methodologies and apply each, ensuring a positive learner/customer experience and alignment with Navy Federal's overall strategy and culture.

Responsibilities

• Assist in conducting research on identified changes and updates to existing or new plans

• Assist in the development of learning solutions and content for one or more professional development or employee upskilling programs

• Independently facilitate group learning sessions on less complex materials

• Assist in creation of reference materials, support tools and leader resources that reinforce strategic learning

• Remain current with industry learning best practices and technical, product and program enhancements

• May participate in small scale Section projects

• Perform other duties as assigned

Qualifications

• Exposure to one or more of the following: program management and evaluation, learning science, communications, instructional design, organizational development and/or extensive experience designing, developing, and implementing training

• Willingness to learn, use a growth mindset and combine theoretical knowledge with practical, hands-on application

• Understanding of how to conduct needs assessment and analysis for learning solutions

• Experience effectively building relationships with and influencing team members and management

• Understanding of measuring ROI on learning solutions

• Understanding of compiling, organizing and presenting findings and conclusions clearly and concisely

• Exposure to synchronous learning and/or facilitation for individuals or groups

• Experience in working and participating in cross-functional teams and projects

• Fundamental understanding of instructional theories, educational psychology, educational theory, tools and resources

• Understanding of research, analysis and problem-solving in Learning environment

• Ability to interact tactfully and effectively in difficult situations

• Knowledge of organizational, planning, and project management skills

• Effective verbal and written communication skills to include speaking and/or presenting in front of groups in a professional setting

• Bachelor's Degree in Education, Instructional Technology, Human Resources, business, communication, behavioral sciences, Program Management or related field or the equivalent combination of training, education and experience

Desired Qualifications

• Instructional Design experience

• Teaching experience

• Multimedia Design experience

Hours: Monday - Friday, 8:00AM - 4:30PM ET

Location: 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21202

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

Technical Accounting is a team within Corporate Accounting, along with the operational accounting, accounting policy, internal risk and controls, and financial reporting teams. We work together to create accurate financial reports. The Technical Accounting team focuses on accounting areas of higher judgment or estimation, including current expected credit loss, fair value estimates, investments, derivatives, and more, as well as producing data driven analytics to support these areas. In addition to our team's review and analysis of financial statement line items and monthly close activities, we are focused on finding areas of improvement in existing processes and controls.

We are looking for a driven individual with an understanding of GAAP and/or financial principles and terms who is ready for an immersive, real-world experience. The associate can expect to participate in the preparation of financial reports, analyze actual financial data, create analytics, learn more about our general ledger software, and assist with other accounting projects and activities. The intern will need to be a motivated team player who can maintain efficiency and accuracy when multitasking and should possess an understanding of accounting and financial principles and a positive attitude. The intern should also be collaborative, trustworthy, receptive to feedback, and eager to learn.

The year-round intern will assist with developing analytics, process improvements, and/or control enhancements related to our CECL reserves process and management reporting enhancements for various other high estimation accounting areas. The intern will work directly with executives though VP.

The year-round intern position will begin in Fall 2024. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2025 or later.

Responsibilities

• Determine appropriate documentation for lien placement; prepare letters/forms and forward to member; track and follow-up to ensure forms are returned

• Review member account data and/or documentation to ensure data is accurate, up-to-date and in compliance with applicable federal and state laws, rules and regulations and Navy Federal policies and procedures

• Analyze, search, and resolve problems and discrepancies related to member accounts/loans

• Release titles, reverse loan rates and recommend account refinances and/or changes of collateral on accounts that do not comply with loan guidelines

• Maintain thorough knowledge of applicable federal and state laws, rules and regulations and Navy Federal policies and procedures

• Maintain systematic, consistent, and reliable notes and contact history information on each member interaction and action taken on accounts

• Advise Supervisor and peers of regulatory and/or procedural changes implemented by titling agencies

• Contact registered owners, state and federal titling agencies, vehicle dealerships, etc. to resolve discrepancies with title issues and loan compliance; identify and perform related follow-up actions

• Track and update action items in databases

• Maintain and administer Navy Federal's collateral tracking database

• Collect, prepare, and maintain data for analysis, reports and reference

• Monitor, review, interpret and process requests, initiate adjustments within defined scope of authority

• Operate and maintain standard office equipment

• Ensure compliance with internal and external documentation and disclosure requirements

• Perform other duties as assigned

Qualifications

• Must be pursuing a degree from an accredited college/university

• Effective interpersonal, verbal, and written communication skills

• Effective research, analytical, and problem-solving skills

• Effective skill maintaining accuracy with attention to detail and meeting deadlines

• Ability to exercise initiative and good judgment to make sound decisions

• Ability to adapt to new technologies

• Ability to provide exceptional customer service

• Effective organizational, planning and time management skills

• Ability to work independently and in a team environment

• Effective database, word processing, spreadsheet, and presentation software skills

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21076

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To review, analyze, and report on Navy Federal's risk, quality, service, and controls, to improve operational efficiency and effectiveness, mitigate risk and remediate operational and regulatory vulnerabilities. Develop and lead risk assessment projects to assess compliance with federal and state regulatory requirements, industry standards, and Navy Federal operating procedures. Maintain and update Operational Risk procedural manuals, job aides, and tools. Develop complex and highly specialized risk assessment scopes. Perform in depth and comprehensive gap analyses to determine the root cause of process gaps and regulatory compliance failures. Assign corrective action target dates and ensure timely control implementation. Monitor corrective action target dates to ensure prompt remediation and control implementation to comply with regulatory government agencies requirements. Maintain data in the compliance monitoring platform to ensure adherence with regulatory government agencies requirements. Assist in leading complex/difficult tasks of moderate to considerable impact and latitude requiring moderate analysis.

Responsibilities

• Plan the research for and development of specialized risk assessment scopes

• Collaborate with management and personnel to optimize risk assessment scope development

• Identify potential business risks, operational and regulatory process deficiencies and improvement opportunities

• Gather and synthesize data; present conclusions and offer risk mitigation, remediation and process improvement solutions to management

• Lead/conduct and provide expertise with the administration of specialized risk assessment and testing lifecycles of business activities, processes, policies and procedures for operational effectiveness and compliance with regulatory requirements, federal and state laws, and Navy Federal's quality control standards, policies and procedures

• Make recommendations for additional controls and corrective action to improve the efficiency and effectiveness of operations and risk mitigation processes

• Prepare and present to management and/or affected business unit summaries, operational and regulatory risk assessment reports, trending, and remedial or mitigation solutions

• Maintain effective communication with other business units and support teams to remediate errors and assist with implementation of corrective actions related to non-compliance with policies and procedures

• Analyze Internal and External Audit reports and recommend enhancements to the risk assessment process

• Partner and maintain effective working relationships with management to evaluate the progress of risk assessments and key issues raised during the review process and to facilitate the overall improvement of internal control structures

• Research escalated issues; determine or collaborate with team on the resolution

• Serves as coach/mentor to lower level staff

• Maintain clear and organized risk assessment documentation including data, scope, status, results, reports, corrective actions, and completion date

• Identify training opportunities and assist in the development of lower level staff

• Develop and help administer optimal data testing and sampling strategies to ensure the most effective risk detection, analyses and control solutions

• Develops new and updates Operational Risk policies and procedures

• Serve as a resource for and interpret federal, state, NCUA, and other regulations and guidelines that impact the business unit operations

• Analyzes the impact of changes to federal and state regulations and makes recommendations for changes to policies, procedures and practices to ensure compliance

• Serve as primary point of contact and subject matter expert in meetings, committees, and major projects related to the development and improvement of processes and controls

• Stay abreast of industry and regulatory related news and developments

• Perform other duties as assigned

Qualifications

• Advanced knowledge and understanding of risk-based auditing techniques and methodologies

• Working knowledge of applicable federal and state regulations, company policies, and industry best practices

• Advanced knowledge of operational and regulatory risk controls concepts and practices

• Proven ability to plan, organize and effectively execute risk mitigation and process improvement initiatives

• Proven ability to influence management decision making

• Working knowledge of products, services, processes, requirements, and systems related to the business unit

• Ability to comprehend, analyze, interpret, communicate and apply government and financial industry regulations related principles and practices, and company instructions, procedures and policies

• Ability to work independently and in a team environment

• Experience in collaborating across organizational boundaries and building partnerships across various functions

• Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals

• Advanced project management skills

• Advanced organizational, planning and time management skills

• Advanced research and analytical skills

• Advanced communication and negotiation skills

• Advanced skill maintaining accuracy with attention to detail and meeting deadlines

• Advanced communication and negotiation skills with ability to exercise good judgement and tact in dealing with Navy Federal senior management

• Advanced skill at working with and communicating with all with all levels of employees and management within and outside the organization

• Advanced customer service focus and relationship management skills

• Advanced skill using innovative thinking to solve problems and facilitate the decision-making process

• Advanced word processing and spreadsheet software skills

• Advanced presentation software skills

• Bachelor's Degree in Business Administration, Auditing, or related field or equivalent combination of training, education and experience

Desired Qualifications

• Master's Degree in related field or equivalent combination of training, education and experience

• Advanced knowledge of operational and regulatory risk controls, concepts and practices

• Working knowledge of Navy Federal's functions, philosophy, operations and organizational objectives

• Advanced knowledge of state and Federal laws; industry regulations, principles, and practices; and company policies that govern the business unit's products/services

• NCCO, CRCM, or other applicable compliance certification

  Hours: Monday - Friday, 8:00AM - 4:30PM

  Location: 820 Follin Lane Vienna, Virginia 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21152

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

The Collateral Control team is responsible for securing Navy Federal as the first lienholder on all paper and electronic titles, thereby collateralizing the loan. Collateral Control services titles by providing lien releases for those titles attached to paid off loans, or by releasing titles on a temporary basis as needed for registration purposes or to accommodate changes to registered owner information. Collateral Control supports:

• Navy Federal Members

• Contact Center Operations

• Branch Representatives

• Collections Representatives

To perform difficult work to ensure collateralized loans have valid and appropriate proof of ownership to minimize Navy Federal financial risk. Verify accounts comply with promissory notes and loan guidelines. Establish cooperative relationships with internal and external partners to ensure procedures are adhered to. Research, resolve, and respond to inquiries/issues from members, state DMVs, dealerships, and others concerning collateral issues and loan compliance. Work is performed under moderate supervision. This is a year-round, Full or Part -Time, flexible internship based on school schedule.

A requirement of this position is you must be currently enrolled in college level courses or a degree-seeking program throughout the duration of the internship

Responsibilities

• Determine appropriate documentation for lien placement; prepare letters/forms and forward to member; track and follow-up to ensure forms are returned

• Review member account data and/or documentation to ensure data is accurate, up-to-date and in compliance with applicable federal and state laws, rules and regulations and Navy Federal policies and procedures

• Analyze, search, and resolve problems and discrepancies related to member accounts/loans

• Release titles, reverse loan rates and recommend account refinances and/or changes of collateral on accounts that do not comply with loan guidelines

• Maintain thorough knowledge of applicable federal and state laws, rules and regulations and Navy Federal policies and procedures

• Maintain systematic, consistent, and reliable notes and contact history information on each member interaction and action taken on accounts

• Advise Supervisor and peers of regulatory and/or procedural changes implemented by titling agencies

• Contact registered owners, state and federal titling agencies, vehicle dealerships, etc. to resolve discrepancies with title issues and loan compliance; identify and perform related follow-up actions

• Track and update action items in databases

• Maintain and administer Navy Federal's collateral tracking database

• Collect, prepare, and maintain data for analysis, reports and reference

• Monitor, review, interpret and process requests, initiate adjustments within defined scope of authority

• Operate and maintain standard office equipment

• Ensure compliance with internal and external documentation and disclosure requirements

• Perform other duties as assigned

Qualifications

• Must be pursuing a degree from an accredited college/university

• Effective interpersonal, verbal, and written communication skills

• Effective research, analytical, and problem-solving skills

• Effective skill maintaining accuracy with attention to detail and meeting deadlines

• Ability to exercise initiative and good judgment to make sound decisions

• Ability to adapt to new technologies

• Ability to provide exceptional customer service

• Effective organizational, planning and time management skills

• Ability to work independently and in a team environment

• Effective database, word processing, spreadsheet, and presentation software skills

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 20631

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

The Procurement and Vendor Management Operational Risk Analyst supports effective departmental management under NFCU risk management practices in collaboration with business process owners. The Analyst role proactively builds and maintains risk and control matrices to identify, assess, monitor, update, and report operational control monitoring results related to procurement and vendor management.

Develop, lead and approve risk assessment projects to assess compliance with federal and state regulatory requirements, industry standards, and Navy Federal operating procedures. Maintain and update Operational Risk procedural manuals, job aides, and tools. Develop and assist in overseeing the most complex and highly specialized risk assessment scopes. Perform and validate in depth and comprehensive gap analyses to determine the root cause of process gaps and regulatory compliance failures. Serve as liaison with Internal Audit and Regulatory Compliance to ensure adherence with Enterprise and Compliance Risk Management requirements. Administer and oversee the compliance monitoring platform and data entry to ensure adherence with regulatory government agencies requirements. Lead and assist in leading complex/difficult tasks of significant impact and latitude requiring advanced analysis.

Talent Quest

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Perform and facilitate the collection, review and assimilation of RCSA assessment data and reporting into concise and meaningful reports

• Develop and monitor Procurement and Vendor Management Key Risk Indicators (KRIs) and Key Performance Indicators (KPIs) and contribute to development of dashboards, scorecards and reports to support management activities

• Supports the execution of front-line controls, self-assurance, RCSAs, independent risk testing, and audit activities as directed

• Plan the research for and development of specialized risk assessment scopes

• Collaborate with management and personnel to optimize risk assessment scope development

• Identify potential business risks, operational and regulatory process deficiencies and improvement opportunities

• Gather and synthesize data; present conclusions and offer risk mitigation, remediation and process improvement solutions to management

• Lead/conduct and assists provide expertise in with the administration of specialized risk assessment and testing lifecycles of business activities, processes, policies and procedures for operational effectiveness and compliance with regulatory requirements, federal and state laws, and Navy Federal's quality control standards, policies and procedures

• Develop, lead and oversee efforts to improve the efficiency and effectiveness of operations and risk mitigation processes

• Prepare and present to management and/or affected business unit summaries, operational and regulatory risk assessment reports, trending, and remedial or mitigation solutions

• Maintain effective communication with other business units and support teams to remediate errors and assist with implementation of corrective actions related to non-compliance with policies and procedures

• Partner and maintain effective working relationships with management to evaluate the progress of risk assessments and key issues raised during the review process and to facilitate the overall improvement of internal control structures

• Develop and help administer optimal data testing and sampling strategies to ensure the most effective risk detection, analyses and control solutions

• Develops new and updates Operational Risk policies and procedures

• Analyzes the impact of changes to federal and state regulations and makes recommendations for changes to policies, procedures and practices to ensure compliance

• Perform other duties as assigned

Qualifications

• Expert knowledge and understanding of risk-based auditing techniques and methodologies

• Minimum of 5-7 years of hands-on experience with risk and controls self-assessments (RCSA)

• Significant experience that demonstrates the ability to research, compile, and document data, business processes, and workflow

• Advanced knowledge in Procurement and Vendor Management, and Third-Party Risk Management

• Demonstrated experience supporting or evaluating data integration processes across common platforms (e.g., Service Now, Pega, SharePoint Online, PowerBI, etc.)

• Advanced skill interpreting, extrapolating, and interpolating data for statistical research and modeling

• Advanced knowledge of applicable federal and state regulations, company policies, and industry best practices

• Working knowledge of various data structures and ability to extract data sources (e.g., SharePoint, Service Now, PowerBI)

• Expert knowledge of operational and regulatory risk control concepts and practices

• Proven ability to plan, organize and effectively execute risk mitigation and process improvement initiatives

• Advanced knowledge of products, services, processes, requirements, and systems related to the business unit

• Advanced skill analyzing statistics and reports to determine business performance and trends

• Ability to comprehend, analyze, interpret, communicate and apply government and financial industry regulations related principles and practices, and company instructions, procedures and policies

• Advanced Microsoft Excel and Power Point skills

• Ability to work independently and in a team environment

• Significant experience in collaborating across organizational boundaries and building partnerships across various functions

• Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals

• Expert organizational, planning and time management skills

• Expert research and analytical skills

• Expert communication and negotiation skills

• Expert skill maintaining accuracy with attention to detail and meeting deadlines

• Expert communication and negotiation skills with ability to exercise good judgement and tact in dealing with Navy Federal senior management

• Expert customer service focus and relationship management skills

• Expert skill using innovative thinking to solve problems and facilitate the decision-making process

• Advanced word processing and spreadsheet software skills

• Advanced presentation software skills

• Bachelor's Degree in Business Administration, Auditing, or related field or equivalent combination of training, education and experience

Desired Qualifications

• Experience in Third- Party Risk Management

• Working knowledge of Navy Federal's products, services, programs, policies, and procedures

• CPA, CIA, CFA, CRCM, PMP, NCCO, NCRM, CRMA

• Master's Degree in related field or equivalent combination of training, education and experience

• Advanced knowledge of state and Federal laws; industry regulations, principles, and practices; and company policies that govern the business unit's products/services

• PMP Certification (or commensurate experience managing corporate-wide projects)

• Advanced degree in Data Analytics, Information Systems, or related field

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21230

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To review, analyze, and report on Navy Federal's risk, quality, service, and controls, to improve operational efficiency and effectiveness, mitigate risk and remediate operational and regulatory vulnerabilities. Develop and lead risk assessment projects to assess compliance with federal and state regulatory requirements, industry standards, and Navy Federal operating procedures. Maintain and update Operational Risk procedural manuals, job aides, and tools. Develop complex and highly specialized risk assessment scopes. Perform in depth and comprehensive gap analyses to determine the root cause of process gaps and regulatory compliance failures. Assign corrective action target dates and ensure timely control implementation. Monitor corrective action target dates to ensure prompt remediation and control implementation to comply with regulatory government agencies requirements. Maintain data in the compliance monitoring platform to ensure adherence with regulatory government agencies requirements. Assist in leading complex/difficult tasks of moderate to considerable impact and latitude requiring moderate analysis.

Responsibilities

• Plan the research for and development of specialized risk assessment scopes

• Collaborate with management and personnel to optimize risk assessment scope development

• Identify potential business risks, operational and regulatory process deficiencies and improvement opportunities

• Gather and synthesize data; present conclusions and offer risk mitigation, remediation and process improvement solutions to management

• Lead/conduct and provide expertise with the administration of specialized risk assessment and testing lifecycles of business activities, processes, policies and procedures for operational effectiveness and compliance with regulatory requirements, federal and state laws, and Navy Federal's quality control standards, policies and procedures

• Make recommendations for additional controls and corrective action to improve the efficiency and effectiveness of operations and risk mitigation processes

• Prepare and present to management and/or affected business unit summaries, operational and regulatory risk assessment reports, trending, and remedial or mitigation solutions

• Maintain effective communication with other business units and support teams to remediate errors and assist with implementation of corrective actions related to non-compliance with policies and procedures

• Analyze Internal and External Audit reports and recommend enhancements to the risk assessment process

• Partner and maintain effective working relationships with management to evaluate the progress of risk assessments and key issues raised during the review process and to facilitate the overall improvement of internal control structures

• Research escalated issues; determine or collaborate with team on the resolution

• Serves as coach/mentor to lower level staff

• Maintain clear and organized risk assessment documentation including data, scope, status, results, reports, corrective actions, and completion date

• Identify training opportunities and assist in the development of lower level staff

• Develop and help administer optimal data testing and sampling strategies to ensure the most effective risk detection, analyses and control solutions

• Develops new and updates Operational Risk policies and procedures

• Serve as a resource for and interpret federal, state, NCUA, and other regulations and guidelines that impact the business unit operations

• Analyzes the impact of changes to federal and state regulations and makes recommendations for changes to policies, procedures and practices to ensure compliance

• Serve as primary point of contact and subject matter expert in meetings, committees, and major projects related to the development and improvement of processes and controls

• Stay abreast of industry and regulatory related news and developments

• Perform other duties as assigned

Qualifications

• Advanced knowledge and understanding of risk-based auditing techniques and methodologies

• Working knowledge of applicable federal and state regulations, company policies, and industry best practices

• Advanced knowledge of operational and regulatory risk controls concepts and practices

• Proven ability to plan, organize and effectively execute risk mitigation and process improvement initiatives

• Proven ability to influence management decision making

• Working knowledge of products, services, processes, requirements, and systems related to the business unit

• Ability to comprehend, analyze, interpret, communicate and apply government and financial industry regulations related principles and practices, and company instructions, procedures and policies

• Ability to work independently and in a team environment

• Experience in collaborating across organizational boundaries and building partnerships across various functions

• Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals

• Advanced project management skills

• Advanced organizational, planning and time management skills

• Advanced research and analytical skills

• Advanced communication and negotiation skills

• Advanced skill maintaining accuracy with attention to detail and meeting deadlines

• Advanced communication and negotiation skills with ability to exercise good judgement and tact in dealing with Navy Federal senior management

• Advanced skill at working with and communicating with all with all levels of employees and management within and outside the organization

• Advanced customer service focus and relationship management skills

• Advanced skill using innovative thinking to solve problems and facilitate the decision-making process

• Advanced word processing and spreadsheet software skills

• Advanced presentation software skills

• Bachelor's Degree in Business Administration, Auditing, or related field or equivalent combination of training, education and experience

Desired Qualifications

• Master's Degree in related field or equivalent combination of training, education and experience

• Advanced knowledge of operational and regulatory risk controls, concepts and practices

• Working knowledge of Navy Federal's functions, philosophy, operations and organizational objectives

• Advanced knowledge of state and Federal laws; industry regulations, principles, and practices; and company policies that govern the business unit's products/services

• NCCO, CRCM, or other applicable compliance certification

  Hours: Monday - Friday, 8:00AM - 4:30PM

  Location: 820 Follin Lane Vienna, Virginia 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21152-OTHLOC-100005087415536

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

The Assistant Manager coordinates and leads team activities to ensure completion. Decisions are guided by policies, procedures and the business section and the Assistant manager receives guidance and oversight from the manager. Leadership Level - Impacts the level of service and the team's ability to meet quality, volume, and timeliness objectives within their area. Network Engineering & Operations: Responsible for network monitoring, planning, installation, and 24x7 support. Translates business objectives into cohesive network operational recommendations and solutions. Establishes technical standards, and ensures appropriate interface capabilities with other internal systems and teams as well as external vendor managed systems.

Responsibilities

• Supervises and provides technical guidance for 24/7 technical staff

• Serves as a technical contact for the team in determining the cause and resolution of network problems on a 24 X 7 basis and if necessary, determines methods for restoring partial service to customers while a permanent solution is implemented

• Collaborate to set standards and ensure the delivery of services to clients for a 24 x 7 x 365, Network Operations Center that provides remote level I and level II technical support

• Position will have direct reports in supervisory capacity including hiring, managing performance of direct reports to include performance reviews, one on ones and any assistance the team requires

• Responsible for the goals, SLA's, and performance of the shift as well as ensuring consistency with other shifts relating to performance and consistency of following policies, process, procedures and creating and/or updating processes and procedures.

• Responsible for the continuous improvements via metrics and KPIs and OKR to ensure reported metrics show individual and team performance meets expectations.

• Produces and manages individual and team performance by data driven metrics that ensure services and staff are managed in a cost efficient and effective manner

• Act as the Subject Matter Expert and fills-in for shifts when staffing is insufficient

Qualifications

• Experience in management of technology operations in a 24x7 high intensity environment

• Technical background in Network Operations, monitoring and escalation of incidents, as well as the management and support of 350+ remote locations requiring high availability

• Have strong leadership and project management skills, highly motivated, have the ability to prioritize work and perform well in a high-volume environment

• Experience with development or operations framework methodologies, including Information Technology Infrastructure Library (ITIL), Systems Development Life Cycle (SDLC), Agile, six-sigma or other quality frameworks

• Full lifecycle monitoring to include the ITIL incident, problem, and change processes

• Experience in managing, guiding and coaching professional staff including hiring, performance management, terminations, and improving staff and team performance

• Experience in resource allocation and management

• Advanced knowledge of Service Life Cycle

• Advanced research, analytical and problem-solving skills

• Advanced knowledge of networking tools such as LogicMonitor, Splunk, Wireshark or other third-party tools for network monitoring and configuration management

• Effective in producing desired results and achieving goals and objectives

• Experience in working with all levels of staff, management, stakeholders, vendors

• Effective skill presenting findings, conclusions, alternatives, and information clearly and concisely

• Effective skill relationship building, negotiation and facilitation skills

• Experience in developing and managing business analyses

• Advanced verbal and written communication skills

• Advanced analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results, or relationships

• Bachelor's degree in computer science, Information Technology, or related field, or the equivalent combination of education, training, and experience

Desired Qualifications

• Experience with ServiceNow or other ticketing systems

• Knowledge of NFCU service operations, processes, and procedures

Hours: 6PM - 6AM (Nigh Shift)

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 19560-OTHLOC-100004137495234

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Analyze, research and resolve problems and discrepancies related to member accounts/loans

• Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications

• Counsel current and prospective members about Navy Federal's products and services

• Ensure cash and other negotiable instruments are handled properly

• Identify opportunities to cross service products and increase product penetration

• Perform platform banking functions

• Assist level I team members

• Understand and comply with federal and other regulations relating to financial products and services

• May assist with Branch Office vault opening, closing and balancing procedures

• May serve as a Branch Office and/or ATM vault custodian

• Perform other duties as assigned

Qualifications

• Ability to work independently and in a team environment

• Working knowledge of savings and checking products, accounts and services

• May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need

• Effective active listening skills to accurately respond to inquiries and account requests

• Effective organizational, planning and time management skills

• Effective research, analytical, and problem solving skills

• Effective skill building effective relationships through rapport, trust, diplomacy and tact

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective skill maintaining composure in a high production and changing environment

• Effective skill navigating multiple screens and PC applications and adapting to new technologies

• Effective skill performing mathematical calculations and working accurately with numbers

• Effective verbal and written communication skills

Desired Qualifications

• Experience in member/customer service preferably in a call center, retail banking or financial institution

• Experience in working in a credit union environment

Hours: Available Monday - Saturday, hours based on business needs.

Part-Time hours are typically 20-25+ hours a week. (Please note, during training longer hours will be required)

Location: 7925 Stonewall Shops Square, Gainesville, VA 20155

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21279

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To plan, direct and manage the operations of mortgage loan originations and business development in an assigned region in the country. Oversee professional staff in the interpretation and implementation of mortgage loan programs, policies and procedures. Provide input to senior management for short and long range strategic and operational planning. Evaluate and adjust branch work quality, staff performance, systems, processes and procedures to meet goals. Serve as subject matter expert regarding branch functions, systems, policies and/or procedures. Manage daily activities of professional employees and/or supervisors. Support executive management in developing and executing strategic plans.

Responsibilities

• Develop branch strategy, establish priorities and set goals; evaluate and implement standards and ensure alignment with department/organizational objectives

• Manage and direct operations to ensure production goals, service level agreements and corporate objectives are met

• Monitor work environment and direct allocation of resources to ensure adequate staffing to meet production and member service standards

• Identify and resolve operational and performance gaps and obstacles; implement changes and improvements

• Conduct benchmarking and trend analysis to drive continuous improvement and elevate service performance, increase member experience quality, generate revenue, minimize financial risk, and maintain high operational efficiency

• Conduct site visits to monitor business progress, sales process reviews, and to resolve operational/staff concerns

• Research and resolve complex member issues/complaints

• Provide sales training to drive referrals and new business for NFCU; evaluate training programs to ascertain effectiveness

• Lead member satisfaction efforts by consistently monitoring survey data, and membership communications to management/field staff; respond to member inquiries/complaints

• Identify, analyze and recommend new products and/or enhancements to existing products and services to management

• Plan the renovation or relocation of existing field offices, including the procurement of equipment, staff, and telecommunication services

• Develop, recommend, and initiate actions necessary to establish new field mortgage sections

• Perform quality control audits to ensure adherence to applicable federal and state laws, rules, regulations, industry best practices, and NFCU policies and procedures

• Maintain thorough knowledge of and ensure compliance with applicable federal and state laws, rules, regulations and NFCU policies and procedures

• Monitor and analyze changes to applicable federal and state laws, rules and regulations; develop action plans for implementation/dissemination, and coordinate changes with affected branches/divisions

• Build and maintain effective relationships with staff, management, key stakeholders and/or external contacts

• Oversee the completion, evaluation, and submission of reports to senior management

• Organize and promote a work environment that emphasizes member service, creativity, quality, productivity, and partnership

• Contribute to a culture of collaboration by actively working across business lines, communicating knowledge and business processes to other business units to ensure quality member experience

• Develop and implement new/updated policies, procedures, goals and priorities for the branch as necessitated by demands, changing conditions, volume and/or management request

• Provide overall leadership to large strategic projects and/or programs; ensure effective management of projects from inception through implementation

• Perform other duties as assigned

Qualifications

• Expert knowledge of applicable federal and state laws, rules and regulations

• Expert knowledge of conventional, FHA, VA loans & RESPA guidelines

• Expert knowledge of FNMA, FHLMC, GNMA, VA, FHA and private mortgage investors and insurers mortgage collection, bankruptcy and foreclosure processes/policies, mortgage and equity loan products, services, processes and procedures

• Advanced knowledge of financial industry trends, lending practices, products and services, technology, and regulations

• Extensive progressively responsible experience leading and managing a mortgage/equity operation, preferably in a large financial institution

• Extensive experience in supervising and leading employees

• Extensive experience analyzing complicated exceptions to determine/recommend alternative mortgage products better suited to mortgage applicant

• Advanced knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling

• Extensive experience training and developing staff

• Ability to travel, scheduled or unscheduled, to field office

• Ability to obtain NMLS registration

• Expert skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes

• Expert skill interpreting and applying applicable federal and state laws, rules and regulations

• Expert analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships

• Expert skill identifying and analyzing business requirements and recommending solutions

• Expert skill presenting findings, conclusions, alternatives and information clearly and concisely

• Expert skill building effective relationships through rapport, trust, diplomacy and tact

• Expert skill interacting with staff, management, vendors and members diplomatically and tactfully

• Expert skill exercising initiative and using good judgment to make sound decisions

• Expert organizational, planning and time management skills

• Expert verbal and written communication skills

• Advanced database, word processing, spreadsheet, and presentation software skills

• Bachelor's degree in Finance, Economics, Business Administration, or related field, or an equivalent combination of education, training, and experience

Desired Qualification(s)

• Advanced knowledge of NFCU products, services, programs, policies and procedures, especially mortgage products

• Master's degree in Finance, Business Administration

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 180 Admiral Cochrane Drive, Suite 215 ,Annapolis, MD 21401

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21229

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

Support Navy Federal's leaders and business partners by providing the best learning solution to support business unit objectives and enterprise-wide initiatives aligned with Navy Federal's University learning model and enterprise strategy. Partner with talent development, the enterprise learning community and subject matter experts to curate, validate, and develop content and learning resources, tools, and self-directed content to support enterprise strategy and goals. Support the measurement of effectiveness of learning solutions and programs. Support learning subject matter experts by providing knowledge of design programs, principles, development standards, techniques, and methodologies and apply each, ensuring a positive learner/customer experience and alignment with Navy Federal's overall strategy and culture.

Responsibilities

• Assist in conducting research on identified changes and updates to existing or new plans

• Assist in the development of learning solutions and content for one or more professional development or employee upskilling programs

• Independently facilitate group learning sessions on less complex materials

• Assist in creation of reference materials, support tools and leader resources that reinforce strategic learning

• Remain current with industry learning best practices and technical, product and program enhancements

• May participate in small scale Section projects

• Perform other duties as assigned

Qualifications

• Exposure to one or more of the following: program management and evaluation, learning science, communications, instructional design, organizational development and/or extensive experience designing, developing, and implementing training

• Willingness to learn, use a growth mindset and combine theoretical knowledge with practical, hands-on application

• Understanding of how to conduct needs assessment and analysis for learning solutions

• Experience effectively building relationships with and influencing team members and management

• Understanding of measuring ROI on learning solutions

• Understanding of compiling, organizing and presenting findings and conclusions clearly and concisely

• Exposure to synchronous learning and/or facilitation for individuals or groups

• Experience in working and participating in cross-functional teams and projects

• Fundamental understanding of instructional theories, educational psychology, educational theory, tools and resources

• Understanding of research, analysis and problem-solving in Learning environment

• Ability to interact tactfully and effectively in difficult situations

• Knowledge of organizational, planning, and project management skills

• Effective verbal and written communication skills to include speaking and/or presenting in front of groups in a professional setting

• Bachelor's Degree in Education, Instructional Technology, Human Resources, business, communication, behavioral sciences, Program Management or related field or the equivalent combination of training, education and experience

Desired Qualifications

• Instructional Design experience

• Teaching experience

• Multimedia Design experience

Hours: Monday - Friday, 8:00AM - 4:30PM ET

Location: 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21202-OTHLOC-100005087415526

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To plan and supervise the activities of one or more teams responsible for Overdrawn Accounts (OD), Overdrawn Accounts Risk Management, and Accounts Receivable Charge Off. Strategize, develop, and analyze new approaches, and make recommendations to ensure work quality, work methods, procedures, processes, and production standards are maintained while meeting business goals and standards of member service. Collaborate with management on policies and procedures to ensure section is operating within compliance. Review and analyze escalated issues to determine the best and most effective and efficient collection approach. Serve as main point-of-contact and subject matter expert regarding Overdrawn Accounts and Accounts Receivable Charge-off. Support senior management in developing and executing strategic plans.

Responsibilities

• Analyze, research, and resolve escalated problems and discrepancies related to member deposit accounts in accordance with applicable laws, rules, regulations and NFCU policies and procedures.

• Respond to members, NFCU departments, or external agencies which may include court proceedings, the Consumer Finance Protection Bureau and/or the Better Business Bureau

• Oversee the development and revision of procedures, processes, and training programs/materials

• Develop section objectives, production goals, standards and strategies, work fluidly to change strategy as workflow changes

• Collaborate with management, internal and external auditors and Compliance to assist with reviewing and implementing procedural changes regarding recovery practices and completion of periodic risk assessments and recommendations implemented

• Drive third party vendor relationship improvement through cross-functional collaboration and project support to ensure service level agreements and performance expectations are met

• Respond to inquiries from General Counsel regarding litigation pertaining to Collection and Recovery practices

• Work with survivor support to reconcile deceased members accounts

• Partner with multiple business units across Navy Federal to mitigate loss and protect company assets by investigating concerns, potential fraud, employee/branch office errors

• Participate in the analysis, testing, and implementation of new automated systems

• Research, gather and synthesize data; present conclusions and recommendations to management and/or team members

• Serve on teams and task groups for projects/initiatives within the business unit and/or across the organization

• Perform other duties as assigned

Qualifications

• Experience supervising and/or leading a collections operation, with an emphasis in collecting delinquent deposit accounts, accounts receivable and litigation accounts, preferably in a large financial institution

• Expert knowledge of applicable federal and state laws, rules and regulations that govern the collection of overdrawn deposit accounts, charged-off consumer loans, credit cards, and or deposit accounts, bankruptcy, settlements, repossessions and loss mitigation

• Ability to comprehend, analyze, interpret, communicate and apply government and financial industry regulations, related principles and practices, and company instructions, procedures, and policies

• Ability to work effectively and efficiently with automated systems

• Advanced knowledge of banking/financial industry trends, products and services

• Ability to work independently and in a team environment

• Advanced knowledge of accounting, credit, and/or lending principles and techniques

• Exposure to applications/systems analysis, workflow or procedural analysis

• Advanced organizational, planning and time management skills

• Advanced skill conducting complex personal and business financial analysis

• Advanced skill building effective relationships through rapport, trust, diplomacy and tact

• Advanced skill in researching, compiling, and documenting data, business processes, and workflow

• Advanced skill maintaining composure in a high production and changing environment

• Advanced skill to influence, negotiate & persuade to reach agreeable exchange & positive outcomes

• Advanced skill exercising initiative and using good judgment to make sound decisions

• Advanced verbal and written communication skills

• Bachelor's degree in Finance, Business Administration, or related field, or the equivalent combination of education, training and experience

Desired Qualifications

• Familiarity with Navy Federal's functions, philosophy, operations and organizational objectives

Hours: Monday - Friday, 9:00 - 5:30 FLEX EST

Location: 820 Follin Lane, Vienna, VA 22180

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21150

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To implement and facilitate training programs for the BSA/AML & OFAC Compliance department. Collaborate with the Instructional Designers and test the development of learning activities, training materials, facilitator guides, lesson plans, and class schedules. Conduct training sessions, monitor effectiveness and recommend program modifications. Model BSA/AML & OFAC investigations and coach new analysts in investigations. Investigate operational processes and procedures to determine feasible and effective training solutions. Function as subject matter expert or lead on projects regarding business functions, systems, policies and/or procedures. Identify and assess organizational issues and training/development needs. Present findings and recommendations to management. Work independently under general supervision. Lead large-scale or cross-departmental projects.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Facilitate and train multiple, diverse courses on BSA/AML & OFAC Investigations for large/small groups including other trainers

• Facilitate classroom interactions to ensure optimum engagement levels from participants

• Anticipate and recommend best practices to improve training programs, training environments and company performance

• Collaborate with others to plan and design courses and curricula; ensure accuracy of content and test multimedia elements - Participates in

• Conduct needs assessment on request from business unit management to provide customized training or individual guidance to improve and develop performance - Advanced analysis

• Create reference and support tools that reinforce training - Considerable scope

• Design/develop/facilitate targeted team building exercises to address employee engagement issues

• Develop and enhance training content and technique to ensure that learning objectives meet training requirements - complex/Difficult

• Identify and recommend new and novel training approaches and modalities

• Implement most effective instructional approach via virtual instructional led training (VILT) - Advanced

• Leverage Navy Federal Learning Center (NFLC) to communicate programs; register participants; track attendance, participation, assessments; and monitor class workshops/simulations/eLearning offerings

• Liaison between product owners and operations to maintain a consistent focus for a variety of initiatives using diverse communication methods

• Manage preparation of training materials, resources and course content from conception through production stages - Advanced

• Plan, coordinate, manage & deliver (technical, soft skill, skill builder and/or member service) training programs; may also include ad hoc training - Considerable scope

• Respond to and resolve training related issues and inquiries - Advanced

• Track, measure, evaluate, analyze and provide feedback on the effectiveness of training programs and/or trainee performance to ensure learning objectives are achieved - Advanced analysis

• Train employees on the concepts, products, policies, procedures and equipment used in the position

• Assist in determining user requirements, appropriate work flows, and other system requirements

• Conduct leadership presentations and/or training for various groups including executive leadership

• Conduct research and analysis of requirements and processes - Advanced analysis

• Measure, develop, mentor and counsel trainees

• Serve as liaison regarding program compliance, procedures and training issues

• Serve as subject matter expert regarding business functions, systems, policies and/or procedures

• Perform other duties as assigned

Qualifications

• Significant experience in BSA/AML & OFAC Compliance investigations (SARs, CTRs, CDD/EDD, Sanctions Screening)

• Ability to adapt to fluctuating work-flow

• Ability to work independently and in a team environment

• Ability to compile, organize and present information clearly and concisely

• Significant experience in classroom instruction and/or facilitation for individuals or groups

• Significant experience in working and participating in cross-functional, multi-dimensional teams and projects

• Knowledge of instructional theories, educational psychology, educational theory, tools and resources

• Advanced database and presentation software skills

• Advanced organizational, planning and time management skills

• Advanced research, analytical, and problem solving skills

• Advanced skill capturing and translating processes and requirements into easily understood terms

• Advanced skill collaborating with various external and internal technical and/or functional contacts

• Advanced skill communicating with all levels within an organization

• Advanced skill in assessing organizational training needs and researching topics for course development

• Advanced skill in building strategic and execution-focused plans and alliances with partner leadership

• Advanced skill interacting tactfully and effectively in difficult situations

• Advanced skill to successfully influence, lead and/or guide others towards goals

• Advanced verbal and written communication skills

• Effective skill guiding and training less experienced staff

• Effective word processing and spreadsheet software skills

• Expert skill speaking and/or presenting in front of groups in a professional setting

• Bachelor's Degree in Finance, business, communication, behavioral sciences, training development or related field or the equivalent combination of training, education, and experience

Desired Qualifications

• Experience in multi-media training

• Advanced knowledge of Navy Federal products, services, programs, policies and procedures

• Advanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectives

• Advanced knowledge of banking/financial industry standards and practices

  Hours: Monday - Friday, 8:00AM - 4:30PM

  Locations: 820 Follin Lane Vienna, Virginia 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602 | 9999 Willow Creek Road San Diego, CA 92131 | 295 Bendix Rd Suite 250 Virginia Beach, VA 23452 |

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 20931

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

Level I

To review, analyze, and report on Navy Federal's risk, quality, service, and controls, to improve operational efficiency and effectiveness, mitigate risk and remediate operational and regulatory vulnerabilities. Develop, lead and approve risk assessment projects to assess compliance with federal and state regulatory requirements, industry standards, and Navy Federal operating procedures. Maintain and update Operational Risk procedural manuals, job aides, and tools. Develop and assist in overseeing the most complex and highly specialized risk assessment scopes. Perform and validate in depth and comprehensive gap analyses to determine the root cause of process gaps and regulatory compliance failures. Serve as liaison with Internal Audit and Regulatory Compliance to ensure adherence with Enterprise and Compliance Risk Management requirements. Serve as the Operational Risk point of contact for external examination preparation and ad hoc projects. Administer and oversee the compliance monitoring platform and data entry to ensure adherence with regulatory government agencies requirements. Monitor lower level Analysts' corrective action target dates and oversee implementation of corrective actions to ensure prompt remediation and control implementation in coordination with internal/external audit examinations. Lead and assist in leading complex/difficult tasks of significant impact and latitude requiring advanced analysis.

Level II

To review, analyze, and report on Navy Federal's risk, quality, service, and controls, to improve operational efficiency and effectiveness, mitigate risk and remediate operational and regulatory vulnerabilities. Develop and lead risk assessment projects to assess compliance with federal and state regulatory requirements, industry standards, and Navy Federal operating procedures. Maintain and update Operational Risk procedural manuals, job aides, and tools. Develop complex and highly specialized risk assessment scopes. Perform in depth and comprehensive gap analyses to determine the root cause of process gaps and regulatory compliance failures. Assign corrective action target dates and ensure timely control implementation. Monitor corrective action target dates to ensure prompt remediation and control implementation to comply with regulatory government agencies requirements. Maintain data in the compliance monitoring platform to ensure adherence with regulatory government agencies requirements.

Responsibilities

Level I

• Plan the research for and development of specialized risk assessment scopes

• Collaborate with management and personnel to optimize risk assessment scope development

• Identify potential business risks, operational and regulatory process deficiencies and improvement opportunities

• Gather and synthesize data; present conclusions and offer risk mitigation, remediation and process improvement solutions to management

• Lead/conduct and provide expertise with the administration of specialized risk assessment and testing lifecycles of business activities, processes, policies and procedures for operational effectiveness and compliance with regulatory requirements, federal and state laws, and Navy Federal's quality control standards, policies and procedures

• Make recommendations for additional controls and corrective action to improve the efficiency and effectiveness of operations and risk mitigation processes

• Prepare and present to management and/or affected business unit summaries, operational and regulatory risk assessment reports, trending, and remedial or mitigation solutions

• Maintain effective communication with other business units and support teams to remediate errors and assist with implementation of corrective actions related to non-compliance with policies and procedures

• Analyze Internal and External Audit reports and recommend enhancements to the risk assessment process

• Partner and maintain effective working relationships with management to evaluate the progress of risk assessments and key issues raised during the review process and to facilitate the overall improvement of internal control structures

• Research escalated issues; determine or collaborate with team on the resolution

• Serves as coach/mentor to lower level staff

• Maintain clear and organized risk assessment documentation including data, scope, status, results, reports, corrective actions, and completion date

• Identify training opportunities and assist in the development of lower level staff

• Develop and help administer optimal data testing and sampling strategies to ensure the most effective risk detection, analyses and control solutions

• Develops new and updates Operational Risk policies and procedures

• Serve as primary point of contact and subject matter expert in meetings, committees, and major projects related to the development and improvement of processes and controls

• Stay abreast of industry and regulatory related news and developments

• Perform other duties as assigned

Level II

• Plan the research for and development of specialized risk assessment scopes

• Collaborate with management and personnel to optimize risk assessment scope development

• Identify potential business risks, operational and regulatory process deficiencies and improvement opportunities

• Gather and synthesize data; present conclusions and offer risk mitigation, remediation and process improvement solutions to management

• Lead/conduct and provide expertise with the administration of specialized risk assessment and testing lifecycles of business activities, processes, policies and procedures for operational effectiveness and compliance with regulatory requirements, federal and state laws, and Navy Federal's quality control standards, policies and procedures

• Make recommendations for additional controls and corrective action to improve the efficiency and effectiveness of operations and risk mitigation processes

• Prepare and present to management and/or affected business unit summaries, operational and regulatory risk assessment reports, trending, and remedial or mitigation solutions

• Maintain effective communication with other business units and support teams to remediate errors and assist with implementation of corrective actions related to non-compliance with policies and procedures

• Analyze Internal and External Audit reports and recommend enhancements to the risk assessment process

• Partner and maintain effective working relationships with management to evaluate the progress of risk assessments and key issues raised during the review process and to facilitate the overall improvement of internal control structures

• Research escalated issues; determine or collaborate with team on the resolution

• Serves as coach/mentor to lower-level staff

• Maintain clear and organized risk assessment documentation including data, scope, status, results, reports, corrective actions, and completion date

• Identify training opportunities and assist in the development of lower-level staff

• Develop and help administer optimal data testing and sampling strategies to ensure the most effective risk detection, analyses and control solutions

• Develops new and updates Operational Risk policies and procedures

• Serve as a resource for and interpret federal, state, NCUA, and other regulations and guidelines that impact the business unit operations

• Analyzes the impact of changes to federal and state regulations and makes recommendations for changes to policies, procedures and practices to ensure compliance

• Serve as primary point of contact and subject matter expert in meetings, committees, and major projects related to the development and improvement of processes and controls

• Stay abreast of industry and regulatory related news and developments

• Perform other duties as assigned

Qualifications

Level I

• Bachelor's Degree in Business Administration, Auditing, or related field or equivalent combination of training, education and experience

• Working knowledge and understanding of risk-based auditing techniques and methodologies

• Working knowledge of applicable federal and state regulations, company policies, and industry best practices

• Effective project management skills

• Working knowledge of operational and regulatory risk controls concepts and practices

• Proven ability to plan, organize and effectively execute risk mitigation and process improvement initiatives

• Effective organizational, planning and time management skills

• Effective research and analytical skills

• Effective communication and negotiation skills

• Effective skill maintaining accuracy with attention to detail and meeting deadlines

• Working knowledge of products, services, processes, requirements, and systems related to the business unit

• Ability to comprehend, analyze, interpret, communicate and apply government and financial industry regulations related principles and practices, and company instructions, procedures and policies

• Ability to work independently and in a team environment

• Effective communication with ability to exercise good judgement and tact in dealing with Navy Federal senior management

• Effective skill at working with and communicating with all with all levels of employees and management within and outside the organization

• Exposure to collaborating across organizational boundaries and building partnerships across various functions

• Advanced customer service focus and relationship management skills

• Experience in managing multiple priorities independently and/or in a team environment to achieve goals

• Effective skill using innovative thinking to solve problems and facilitate the decision-making process

• Effective word processing and spreadsheet software skills

• Effective presentation software skills

Level II

• - Bachelor's Degree in Business Administration, Auditing, or related field or equivalent combination of training, education and experience

• Advanced knowledge and understanding of risk-based auditing techniques and methodologies

• Working knowledge of applicable federal and state regulations, company policies, and industry best practices

• Advanced project management skills

• Advanced knowledge of operational and regulatory risk controls concepts and practices

• Proven ability to plan, organize and effectively execute risk mitigation and process improvement initiatives

• Advanced organizational, planning and time management skills

• Advanced research and analytical skills

• Advanced communication and negotiation skills

• Proven ability to influence management decision making

• Advanced skill maintaining accuracy with attention to detail and meeting deadlines

• Working knowledge of products, services, processes, requirements, and systems related to the business unit

• Ability to comprehend, analyze, interpret, communicate and apply government and financial industry regulations related principles and practices, and company instructions, procedures and policies

• Ability to work independently and in a team environment

• Advanced communication and negotiation skills with ability to exercise good judgement and tact in dealing with Navy Federal senior management

• Advanced skill at working with and communicating with all with all levels of employees and management within and outside the organization

• Experience in collaborating across organizational boundaries and building partnerships across various functions

• Advanced customer service focus and relationship management skills

• Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals

• Advanced skill using innovative thinking to solve problems and facilitate the decision-making process

• Advanced word processing and spreadsheet software skills

• Advanced presentation software skills

Desired Qualifications

Level I

• Working knowledge of operational and regulatory risk controls, concepts and practices

• Master's Degree in related field or equivalent combination of training, education and experience

• NCCO, CRCM, or other applicable compliance certification

• Working knowledge of Navy Federal's functions, philosophy, operations and organizational objectives

• Working knowledge of state and Federal laws; industry regulations, principles, and practices; and company policies that govern the business unit's products/services

• Critical thinking skills

• Strong Excel experience

• Ability to present to all organizational levels

• Strong data analytics experience

Level II

• Advanced knowledge of operational and regulatory risk controls, concepts, and practices

• Master's Degree in related field or equivalent combination of training, education and experience

• NCCO, CRCM, or other applicable compliance certification

• Working knowledge of Navy Federal's functions, philosophy, operations and organizational objectives

• Advanced knowledge of state and Federal laws; industry regulations, principles, and practices; and company policies that govern the business unit's products/service

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane Vienna, Virginia 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526

The salary range for this position is: Level I: $28.71 - $43.95 Level II: $32.17 - $50.58 hourly

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21078-OTHLOC-100005087415536

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

Navy Federal Credit Union is seeking a Cyber Security Engineer to maintain and implement the latest Palo Alto Strata Cloud Manager technology and strategies to ensure the cybersecurity posture of the systems is scalable and effective across the organization. Additionally, this position will provide cybersecurity engineering support to research, evaluate, design, implement, and maintain system and product solutions, applying knowledge of engineering principles. To provide technical direction and engineering support for projects and infrastructure. Develop and maintain expert functional knowledge of evolving IT engineering industry technologies/competition, concepts, and trends.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Remain available for on-call support for major outage issue related to the Palo Alto Strata Cloud Manager.

• Highly proficient on the architecture, design, and deployment of Palo Alto Strata Cloud Manager product.

• Maintain Palo Alto Strata Cloud Manager solution.

• Integration development of the proxy with other cyber security solutions.

• Functions as a liaison between the client and Palo Alto Support.

• Engage in technical design of solutions based on use cases and business requirements.

• Participate in proof of concepts and other technical evaluations of technologies, designs and solutions and provide recommendations.

• Stay abreast of emerging technologies and threats proactively assess and evaluate the adoption thereof into the organization.

• Supporting the development of cybersecurity requirements, design & architecture artifacts, plans and policies.

• Supporting defining security development and test efforts implementation of security controls of networking devices, databases, operating systems and hardware and software components.

• Understanding and integrating cybersecurity development activities.

• Performing analysis on cybersecurity data and test results.

• Be part of team that design, protects and manages, security services for companies' global security infrastructure.

• Able to demonstrate strong written, oral and presentation skills with the ability to discuss highly technical concepts to all audiences, ranging from non-technical people to executive level technical decision-makers.

• Able to listen and collaborate with audiences ranging from IT administrators to executive level stakeholders to understand their requirements and position our tools to fulfill those requirements.

• Must be self-motivated and self-educating, yet willing and able to work collaboratively.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology or the equivalent combination of training, education, and experience.

• At least 10+ years of total experience in cyber security engineering, on premise and cloud architectures, proxy management, cloud governance and security controls.

• At least 5+ years of direct hands-on experience in Bluecoat Proxy / Secure Web Gateway and similar leading technology.

• At least 3+ years of direct hands-on experience in tuning of network sensors like IDS/IPS, DDOS, Cloud Security services.

• Domain expertise of network security sensors such as IDS, cloud security access broker (CSAB), Virtual Network security, DDOS protections, DNS, etc.

• Detail understanding of Virtual Network Technologies Routers, switches, Load Balancers, firewalls, proxy, etc.

• Good understanding and exposure to Cloud standards, architecture and models.

• Detail proficiency with Linux (or similar) operating systems.

• In depth understanding of TCP/UDP/ICMP/IP protocols.

• PowerShell and Python experience.

• Experience with Splunk.

• Experience with PKI, SSL, SSH, HTTPS, etc.

• Experience with industry leading firewalls, proxy and load balancing solutions.

• Experience with network security concepts and principles.

• Experience with Server and Endpoint operating system security.

• CISSP, CCNP Security Certification a plus.

Desired Qualifications

• Zero Trust Network Access.

• SASE.

• SD-WAN.

• Cloud Proxy.

• Web Isolation.

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | Remote

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21102-OTHLOC-100005087415536

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Analyze, research and resolve problems and discrepancies related to member accounts/loans

• Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications

• Counsel current and prospective members about Navy Federal's products and services

• Ensure cash and other negotiable instruments are handled properly

• Identify opportunities to cross service products and increase product penetration

• Perform platform banking functions

• Assist level I team members

• Understand and comply with federal and other regulations relating to financial products and services

• May assist with Branch Office vault opening, closing and balancing procedures

• May serve as a Branch Office and/or ATM vault custodian

• Perform other duties as assigned

Qualifications

• Ability to work independently and in a team environment

• Working knowledge of savings and checking products, accounts and services

• May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need

• Effective active listening skills to accurately respond to inquiries and account requests

• Effective organizational, planning and time management skills

• Effective research, analytical, and problem solving skills

• Effective skill building effective relationships through rapport, trust, diplomacy and tact

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective skill maintaining composure in a high production and changing environment

• Effective skill navigating multiple screens and PC applications and adapting to new technologies

• Effective skill performing mathematical calculations and working accurately with numbers

• Effective verbal and written communication skills

Desired Qualifications

• Experience in member/customer service preferably in a call center, retail banking or financial institution

• Experience in working in a credit union environment

Hours: Available Monday - Saturday, hours based on business needs.

Location: 5445 Glenside Drive, North Richmond, VA 23228

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21223

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

The Enterprise Change Manager will report into the Enterprise Change Management team and be assigned to support one or more transformational initiatives associated with Navy Federal's Enterprise Strategy/priorities. The Enterprise Change Manager will design, develop and deploy organizational change management (OCM) strategies/solutions to drive adoption of the change. This includes facilitating activities such as identification, validation and planning around stakeholder needs/concerns, organizational change impacts, and mitigation of people-related risks associated with complex, large-scale change, as well as delivering targeted change plans and tactics such as communications, training, coaching, business readiness, sponsorship support, resistance management and rewards/recognition. The Enterprise Change Manager will collaborate closely with Leaders, Change Managers and project team members to coordinate plans and address dependencies across enterprise initiatives, projects or workstreams. The Enterprise Change Manager is a proactive self-starter, effective in both team settings and as an individual contributor and is flexible and adaptable to pivot to meet the evolving needs of the initiative.

To serve as organizational change management and communications expert and provide leadership, mentoring, and direction to enterprise stakeholders, project managers and other key business leaders. Implement strategic organizational change management and communications objectives. Promote organizational communications objectives and facilitate discussions for successful implementation of high impact, large scale projects and strategic initiatives. Assist in leading expert tasks with complex analysis and significant impact.

Responsibilities

• Develop, implement, and evaluate organizational change management strategies/solutions and consult with business unit senior management and executives

• Develop, implement and maintain organizational change management model and methodology.

• Serve as facilitator and active, visible organizational change management coach to project and initiative sponsors, business Senior Executives, management, and stakeholder.

• Systematically apply structured process to equip people to lead, participate in and adopt change to meet desired business outcomes.

• Develop and lead actionable and targeted organizational change management plans - including communications, sponsor roadmap, coaching, training and resistance management plans.

• Manage and direct organizational change management components of projects through the planning, analysis, design, implementation and transition phases.

• Lead business needs/impact assessment and alignment with organizational objectives.

• Evaluate and measures effectiveness of internal communications and training plans.

• Creates and manages measurement systems using targets and key performance indicators to track adoption, utilization, and proficiency of individual and organization-wide changes.

• Identify resistance and performance gaps to develop, recommend and implement corrective actions.

• Collaborate with Senior Executives and management to implement OCM and communications objectives.

• Facilitate meetings/groups of cross functional team members in the implementation of strategic activities and initiatives.

• Compile, research, and analyze trends in support of change management projects and initiatives; provide results and recommendations based on analysis.

• Perform other related duties as assigned

Qualifications

• Significant experience in implementing major components of large-scale organizational change management efforts including organizational impact assessments, stakeholder identification and alignment, communications planning and execution, and training needs assessment.

• Extensive experience in managing projects from creation through execution and evaluation

• Effective in exercising initiative, producing desired results and achieving objectives.

• Extensive Experience in working with all levels of staff, management, stakeholders, vendors

• Broad and enterprise-wide view of the business and its relationships to Information Technology.

• Significant experience in leading, guiding, and mentoring others.

• Advanced in presenting findings and conclusions clearly and concisely to stakeholders and management.

• Effective in the use of PCs and related software packages

• Advanced research, analytical and problem-solving skills

• Expert skill in translating information and developing insights

• Expert verbal and written communication skills

• Bachelor's Degree in Business Administration, Computer Science, Organizational Development or related field, or the equivalent combination of education, training or experience.

• Master's Degree in Business Administration, Organizational Development or related field or the equivalent combination of education, training or experience.

• Prosci Certification.

  Desired Qualifications

• Previous experience with technology organizations.

• Demonstrated experience doing business cases and cost analysis.

• Demonstrated thought leadership experience through applicable associations, authored whitepapers, or leading seminars

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21133

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

A CICS and MQ Systems Programmer at Navy Federal Credit Union provides 24x7x365 administrative, configuration, troubleshooting, and software deployment support for CICS Transaction Server, WebSphere MQ, and supporting software products. The CICS and MQ systems programmer is responsible for maintaining the high availability production CICS and MQ environments as well as a number of test CICS environments. An MQ and CICS experienced professional who enjoys resolving system problems, and providing technical guidance on all things CICS and MQ will be a great addition to our team.

Are you an Engineer or Systems Programmer that enjoys solving problems and tuning performance? Do you find happiness in continuing to enhance and support a highly available CICS or MQ environment? Do you enjoy dump reading and reviewing SMF records? If you do, this may be the next career step for you.

The ideal candidate will have a minimum of 5-6 years of work experience in mainframe CICS and / or WebSphere MQ systems programming.

Additional requirements we are seeking in an Engineer/Systems Programmer:

• A demonstrated ability to carefully plan, document, and deploy software updates to multiple environments.

• WebSphere MQ queue sharing group configuration and tuning experience.

• Recent experience with CICS configuration, tuning, and production support. Experience in a highly available CICS environment is a big plus.

• Ability to interact with management and to actively participate as a member of a team.

• Experience with VSAM (including Record Level Sharing), DB2 in CICS, Unix System Services or Linux, monitoring tools, CICS and MQ automation tools, web interfaces, and dump diagnosis / debugging tools is helpful.

• Experience programming in assembler, COBOL, Python, and / or Java is helpful.

• Experience working with Docker, GitHub, ServiceNow, and Ansible can help you help us serve our members.

Duties of the role: research, evaluate, design, implement, and maintain system and product solutions, applying knowledge of engineering principles. To provide technical direction and engineering support for projects and infrastructure. Develop and maintain expert functional knowledge of evolving IT engineering industry technologies/competition, concepts and trends. Mainframe Systems Programming: Specializes in mainframe operating systems programming, maintenance, and updates, and providing technical support to aid and enhance the efficiency of operating systems and data center operations.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Full life-cycle project management

• Establish and lead project teams

• Develop project plan/scope/schedule/cost/communications

• Procure and/or manage resources/timelines/deadlines/quality

• Risk, Issue and Change management

• Ensure successful project implementation

• Scope of responsibility

• Lead, guide and mentor less experienced staff

• Provide input and make budgetary recommendations regarding staffing and equipment

• Apply engineering principles into the design and enhancement of new and existing systems

• Document new system components, or modifications to existing components

• Ensure the security and integrity of system and product solutions including compliance with Navy Federal, industry engineering and Information Security principles and practices

• Perform engineering tasks and assignments in support of business needs

• Perform engineering technology research, procurement, deployment, and configuration for new and modified systems

• Provide technical leadership in the architecture discipline and development of information technology solutions

• Present clear, organized and concise information to all audiences through a variety of media to enable effective business decisions

• Perform other duties as assigned

Qualifications

• Significant experience in leading, guiding and coaching professional staff

• Advanced knowledge of engineering discipline

• Advanced organizational, planning and time management skills

• Advanced skill exercising initiative and using good judgment to make sound decisions

• Expert database and presentation software skills

• Expert research, analytical, and problem solving skills

• Expert verbal and written communication skills

• Expert word processing and spreadsheet software skills

• Bachelor's Degree in Business Administration, Information Technology or the equivalent combination of training, education, and experience

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21025

Job Detail

• Company:
  Navy Federal Credit Union