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GUEST SERVICE REPRESENTATIVE II - Navy Exchange Services (NEX)
Posted: Feb 20, 2024 23:21
KEY WEST, FL
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Title: GUEST SERVICE REPRESENTATIVE II Location: United States-Florida-Key West Job Number: 240000NG Job Summary: Serves as first point of contact with guests at a Navy Gateway Inn and Suites and or Navy Lodge property and handles all stages of guests stay accommodating special requests as needed and resolving issues that may arise. Responsible for front desk operations lobby appearance guest service related office operations and the safety security and privacy of all guests. Overnight shifts are regularly scheduled. Duties and Responsibilities: Must possess a welcoming manner and positive attitude demonstrate effective communication skills interacts professionally with guests answering questions concerning lodging facilities amenities and provides information about local attractions Assists guests with all requests in person or via telephone including but not limited to making confirming and or cancelling room reservations collecting payments and presenting lodging receipts check-in check-out process authorized patron verification guest room assignments credit card processing etc. Greets and welcomes guests upon sight always maintaining outstanding guest relations. Required to complete all mandatory training designated for overnight shift and is designated to fill in schedule gaps due to call-outs no-shows vacations etc. for the overnight shift schedule. Completes all work duties and reports assigned to the shift as required. Communicates with all lodging associates and chain of command concerning operations guest issues or situations that require immediate attention. Applies knowledge of standard operating procedures processes and rules governing patron eligibility. Receives requests and processes reservations within established guidelines. When rooms are not available provides a certificate of non-availability CNA and or alternative lodging options in the area. Reconciles shift transactions of all accounts and outlets of the property ensuring complete balancing while maintaining guest service at all times. - Interacts with guests and receives and resolves guests complaints including but not limited to adjusting room fees adjusting check-in check-out times consistent with program policy and refers unusual issues to immediate supervisor for assistance and or resolution. Utilizes judgment and understanding of policies and procedures to better assist guests. Registers and assigns rooms to guests issuing room keys or cards transmits and receives messages and keeps records of occupied rooms and guest accounts makes and confirms reservations presenting statements and collecting payments as necessary. Operates a multi-line telephone system records and delivers messages as required and answers inquiries pertaining to services base facilities area attractions and travel directions. Responsible for inventory of all keys and other supplies and or amenities maintained at the front desk. Keeps the front desk and lobby area clean and safe. Responsible for assigned master key. Properly logs in and out using key log for record. Must report lost key to supervisor immediately for security reasons. Utilizes the Property Management System PMS to access guest information retrieve reservation information and change or cancel reservations as requested by the guests. Verifies registration information secures a credit card for incidental expenses and authorizes credit card for room charges. May be required to retrieve Lost and Found items and contact guests regarding lost or found items. Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guests to a different room when required. Operates POS to record sales from convenience store if applicable . May assist in maintaining and stocking adequate supply levels. Ensures all wake up calls are handled promptly and properly. Types any miscellaneous memos correspondence required in the course of performing assigned duties. Ensures security of all guests is maintained at all times Exchanges and maintains rotating change fund and daily log of moneys received and deposited. Securely maintains all records and access to guest safety deposit boxes as applicable. May be required to generate and print various reports from the PMS such as Expected Arrivals Departure List In-House Guest List and Night Audit reports as well as other daily monthly or annual occupancy reports. Verifies accuracy of charges for correctness and makes appropriate changes if errors occur. Completes all computer generated reports as assigned and notates any account discrepancies for corrective action by management. Prepares Close Bank Report and receipts at the end of each shift in accordance with established procedures. Prepares end of day front desk reconciliations identifying and addressing any discrepancies made throughout the day. May be responsible for the set-up and breakdown clean-up of the complimentary self-service breakfast bar. Assist with preparing heating displaying and replenishing breakfast items available to guests during breakfast hours. Ensures surrounding area is returned to its original state and free of all left-over food by the end of designated breakfast hour. Required to obtain proper food handling certifications as applicable. May be required to assist in laundry facility and issue deliver supplies to guests. May be required to possess a valid state driver s license to travel to other lodging facilities as needed within the normal scope of duties. Will be required to work all shifts including weekends and holidays as scheduled. May be called upon to maintain operations during inclement weather and or other emergencies for short period of time during the absence of supervisor GM or AGM. May be required to obtain NEXCOM Hospitality Group NHG front desk certification within 6 months of employment as well as any other requirements. Performs other duties as assigned Qualifications: GENERAL EXPERIENCE One 1 year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily. AND SPECIALIZED EXPERIENCE One 1 year progressively responsible experience related to the position to be filled. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.



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(NEX LITTLE CREEK) SPECIALTY SALES ASSOCIATE - UNIFORMS - Navy Exchange Services (NEX)
Posted: Feb 16, 2024 23:03
VIRGINIA BEACH, VA
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Title: (NEX LITTLE CREEK) SPECIALTY SALES ASSOCIATE - UNIFORMS Location: United States-Virginia-Virginia Beach Job Number: 2400008Q Job Summary: As a Specialty Sales Associate you will be the face of our company. You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. Through your specialty knowledge you will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational, insightful, and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization. Duties and Responsibilities: Customer Service - Proactively engage and make a connection with customers. Asking questions and listening to customer s needs. Directing customers to merchandise informing them about upcoming events, promotions, mobile offers, and the STAR card. Provide premier customer service Cooperate and build positive, inclusive, and respectful relationships, take accountability for your own actions and outcomes. Uses specific knowledge to demonstrate product features and provide comparisons with similar products. When selling clothing or military uniforms may be required to take upper and lower body measurements for the purpose of ensuring proper fit of tailored articles. Organization - Maintaining store appearance. Sales - Cross-selling products and knowing layout of the store. Make suggestions to customer on latest trends and current promotions based on customer's individual needs. Upselling products. Learning product features keeping up with the latest trends leveraging company tools and technology to confidently provide the customer with product knowledge specs. Using a Point-of-Sales system processing cash, exchanges, discounts, gift cards, credit cards, debit cards, cash handling including; counting money and returning accurate amounts to customer. Completing various forms of paperwork, reports, and reconciliation. May handle special order merchandise requests including; ordering, tracking, and providing updates to customer. Inventory Be the keeper of merchandise, complete all inventory processes, and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories . Dependability - Adherence to assigned work schedule. Accurate and complete follow through on work assignments Other Duties as assigned This position is represented by the American Federation of Government Employees Local 22 QUALIFICATIONS - Product Knowledge - In depth technical knowledge of how products work, warranties, and ability to compare products by features. Experience - 1-2 years of Retail or relevant work experience required, 6 months of product specific experience required. Communication Skills - Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as; safety rules, operating, and maintenance instructions, and procedure manuals. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper etiquette. Mathematical Skills - Basic math functions such as; addition, subtraction, multiplication, and division. Ability to use a calculator and calculate percentages and ratios. Reasoning Ability - Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative, independent of direct supervision. Ability to understand and problem solve customer needs. PHYSICAL DEMANDS WORK ENVIRONMENT This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include; close vision, color vision, depth perception, and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location. OTHER SKILLS Enthusiastic, friendly, and energetic with a desire to provide outstanding service. WORK HOURS Available to work a variety of hours which may include; early mornings,evenings, weekends, and holidays. Qualifications: GENERAL EXPERIENCE 6 months responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled. SUBSTITUTION OF EDUCATION FOR EXPERIENCE Graduation from a full 4 year or senior high school, or possession of a General Education Development High School Equivalency Certificate GED may be substituted for the experience requirements.



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LABOR/EMPLOYEE RELATIONS SPEC - Navy Exchange Services (NEX)
Posted: Feb 16, 2024 23:03
VIRGINIA BEACH, VA
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Title: LABOR/EMPLOYEE RELATIONS SPEC Location: United States-Virginia-Virginia Beach Job Number: 240000MF Job Summary: Serves as Labor Employee Relations Specialist with responsibility for performing a combination of labor and employee relations functions for the Navy Exchange System. Duties and Responsibilities: - Provides advisory services of a highly technical nature that include systematic study in the development of management positions, strategies and objectives to be achieved in collective bargaining negotiations. - Answers and resolves inquiries, including Congressional, regarding the interpretation of policy/procedures as well as individual problems and situations relating to labor and employee relations. - Reviews input from Navy Exchange Service Command managers/supervisors and prepares management proposals. - Acts as a chief spokesperson or chief advisor representing NEXCOM in negotiations. - Advises negotiating committee members on the applicability and interpretation of arbitration decisions and precedent decisions of the Federal Labor Relations Authority (FLRA). - Reviews FLRA decisions and cases. Analyzes negotiability decisions in relation to their applicability to NEXCOM cases. Also reviews Administrative Law Judge (ALJ) cases and arbitration awards as they relate to Navy Exchange Service Command cases. - Develops/writes new or revised policies and procedures as a result of changes to the NEM, Instructions, Command memos, letters etc. Drafts a variety of manuals point papers and instructions in accordance with appropriate regulations. Considerable modification and creativity is required to develop new material from inception to completion. - Maintains liaison with management officials at all levels that include national, district, and local union officers and stewards of the local organization to consult and negotiate difficult and controversial issues and problems. Provides guidance and technical assistance to supervisors and management representatives based on in-depth analysis and interpretation of applicable collective bargaining agreements. - Takes part as an equal member of the management team or as chief negotiator in negotiations where controversial issues are expected to arise. Also takes part in third-party proceedings as a representative, technical advisor, and witness for management. - Resolves difficult and complex problems of negotiated agreement implementation, third-party proceedings, resolution of Unfair Labor Practices, etc. with union and management representatives. - Carries out employee relations assignments concerned with situation analysis functions in work situations of more than average complexity combined with management advisory tasks. - Provides advice and assistance to NEXCOM exempt and nonexempt associates in the areas of discipline, grievances, counseling, and related functions. Answered and resolved inquiries regarding the interpretation of policy/procedures as well as individual problems and situations relating to labor and employee relations. - Maintains and encourages objectivity in situations that may be charged with emotion and involve assumptions. Resolve disputed facts, including those which require creditability determinations. Assists the parties in problem definition and assessment of alternative approaches to resolving the problem. - Ensures official case files are properly maintained in accordance with regulatory guidance to support proposed actions and when the necessary response in writing to appeals and/or prepare documents for hearing. Coordinates with military officials, legal officials, arbitrators, and hearing officers as appropriate. - Acts as management representative in arbitration and administrative hearings. - Develops and conduct training sessions for managers/supervisors in the field and at the headquarters level, as necessary. - Works under the general supervision of a designated supervisor. Receives assignments in terms of broad objectives and is expected to plan and carry out work independently. The incumbent is expected to resolve most problems independently, except those of a policy nature. Work is seldom reviewed in progress but the supervisor is kept informed regarding sensitive issues and other matters of interest. Completed work is reviewed for results attained and conformance with the overall policies and objectives of the Navy Exchange System. Performs other related duties as assigned. Qualifications: A total of 7 years experience consisting of the following GENERAL EXPERIENCE 3 years or responsible experience in nonroutine work which enabled the applicant to gain a good general understanding of the systems methods and administrative machinery for accomplishing work the ability to analyze problems apply sound judgement in assessing practical implications of alternative solutions and resolving the problems presented and the ability to communicate effectively with others both orally and in writing. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE 1 year of academic study above the high school level may be substituted for 9 months of experience up to a maximum of a 4 year bachelors degree for 3 years of general experience. AND SPECIALIZED EXPERIENCE 4 years of progressively responsible experience that provided knowledge of personnel manage functions principles and techniques and experience in maintaining employee/employer relationships and negotiation and administering labor agreements and resolving disputes and providing guidance counseling and assistance on labor employee relations benefits and services related matters or experience in combination of personnel management work that clearly demonstrated the knowledge and abilities required to perform the work of the position. Job: Human Resources



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(TIDEWATER DISTRICT VENDING) -LITTLE CREEK -VENDING OPERATIONS WORKER - Navy Exchange Services (NEX)
Posted: Feb 16, 2024 23:03
VIRGINIA BEACH, VA
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Title: (TIDEWATER DISTRICT VENDING) -LITTLE CREEK -VENDING OPERATIONS WORKER Location: United States-Virginia-Virginia Beach Job Number: 240000JF Job Summary: Performs various duties including but not limited to: maintaining, monitoring, and replenishing vending merchandise, specific product lines as well as the maintenance and operation of vending machines, money changing machines, and Micro Markets machines equipment. Operates a motor vehicle throughout the geographical area military installations and on public roads for long and short trips in accordance with job duties and responsibilities. Duties and Responsibilities: Maintains Exchange owned machines daily in an assigned location. Inspects and replenishes machines with hot/cold foods, snacks, beverages and/or miscellaneous items. i.e. sandwiches, cakes, pies, popcorn, salads, fruits, pastry, sodas, yogurt, laundry detergent etc. . Checks refrigerated machines to ensure health codes are adhered to i.e. expiration dates of yogurt, and sandwiches etc. and that foods are not spoiled, removes aged foods, or other merchandise from machines. Utilizes various hand operated dollies and carts to load and unload stockroom and various vending machines at assigned location. Requisitions additional vending merchandise to ensure an in-stock position at the location at all times. Rotates merchandise on a first in first out basis to ensure the freshest inventory is available. Receives and verifies various vending merchandise deliveries and stocks and secures merchandise. Performs work involved in the control of the operation of vending machine service such as: soft drink vendors, snack machines, washing machines, automatic dryers etc. Communicates daily or more frequently to supervisor with location requests and complaints. Assist supervisor in developing plans for storage and arrangement of merchandise in accordance with NEX policies. Lays out storage space, assist with establishing item merchandise location i.e. organization and/or arrangement and identifies high and low usage merchandise in accordance with NEX policies and procedures. Assist supervisor with identifying new merchandise product lines to include in the vending business operation and recommend adjustments in supply levels based on the utilization of inventory products. Sets up and maintains prices in vending machines on items being sold. Assists in relocating and installing new machines at locations, cleans interior and exterior using appropriate cleaning solutions. Makes minor repairs, settings, and adjustments on all vending machines serviced as needed and removes cash as serviced. Records machine servicing information by use of a computerized hand held device or will be required to complete a Cash Collection Slip SS 411 . Collects monies from vending machines at locations according to established schedule and secures money inside vehicle safe. As required accompanies Vending Contractors verifying cash taken from vendor owned machines. Clears coin jams and makes refunds at designated locations as required. Turns in collected money bags and SS 411 forms for machines serviced to NEX Cash Room cage in accordance with established procedures. Responsible for assigned permanent change fund and verifies daily. Maintains vending machines, vehicles, stockroom, and handling equipment in accordance with established procedures and Navy Guidelines. Receives and verifies various vending merchandise deliveries and stocks and secures merchandise within the vending warehouse and/or vending truck. Is responsible for the inventory control of products. Completes weekly truck inventory. Maintains liaison with location management and customers to develop a positive customer relations atmosphere. Carries out policies with premier customer service. Operates motor vehicle or panel truck 3/4 ton throughout the geographical area and on public roads and military installations for long and short trips in the performance of duties. Loads and unloads merchandise by hand or dolly, insures that merchandise is protected from damage or bad weather. Prepares and maintains Daily Trip Report of all trips made. Performs inspection of vehicle for proper maintenance such as: checking gas, oil, and tune-ups etc. Cleans vehicle and secures in designated area at end of day. Obtains receipt for all repairs and maintains records of repairs made. Does preventive maintenance on vehicle to include: checking oil, and fluids. May be assigned to clean and maintain in a clean and orderly manner the area in which machines are located, sweeps and mops floors, cleans machines and empties trash cans. Assist in the Micro Market during demanding business needs. Performs other related duties as assigned. PHYSICAL EFFORT Regularly lifts and transports moderately heavy objects weighing up to 40 lbs. Occasionally handles heavier items with assistance or materials handling equipment. Regular walking, bending and reaching required. WORKING CONDITIONS Work is performed both inside and outside. Incumbent is occasionally exposed to bad weather conditions while loading and unloading vehicle. Drives in all types of bad weather and is subject to cuts and bruises. JOB REQUIREMENTS Must possess a valid state driver's license or a valid commercial driver s license CDL . Must possess the knowledge and skills necessary to operate a motor vehicle safely. Must be able to pass appropriate background checks needed for the specific area of responsibility e.g. Federal DOD Security Clearance etc. . Pass the GSA defensive driving course This position is represented by the American Federation of Government Employees Local 53 Qualifications: GENERAL EXPERIENCE Total of two 2 years experience consisting of the following: 1 year of experience that provided the applicant with knowledge and skill to carry out basic retail services selling duties. SUBSTITUTION OF EDUCATION FOR GENERAL EXPERIENCE One year of high school education may be substituted for 3 months of general experience up to a High School Diploma or GED for one year of general experience. SPECIALIZED EXPERIENCE 1 year of experience that provided the applicant with the knowledge and skill to perform various duties involving stocking, merchandise transfers, receiving merchandising of product and/or food handling processes within a retail or services environment. PHYSICAL REQUIREMENTS Regularly lifts and transports moderately heavy objects weighing up to 40 lbs. Occasionally handles heavier items with assistance or materials handling equipment. Regular walking, bending, reaching required. J



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(NAVY LODGE LITTLE CREEK) - GUEST SERVICE REPRESENTATIVE II - Navy Exchange Services (NEX)
Posted: Feb 16, 2024 23:03
VIRGINIA BEACH, VA
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Title: (NAVY LODGE LITTLE CREEK) - GUEST SERVICE REPRESENTATIVE II Location: United States-Virginia-Virginia Beach Job Number: 240000L6 Job Summary: Serves as first point of contact with guests at a Navy Gateway Inn and Suites and or Navy Lodge property and handles all stages of guests stay accommodating special requests as needed and resolving issues that may arise. Responsible for front desk operations, lobby appearance, guest service related office operations, and the safety/security and privacy of all guests. Overnight shifts are regularly scheduled. Duties and Responsibilities: Must possess a welcoming manner and positive attitude, demonstrate effective communication skills, interacts professionally with guests answering questions concerning lodging facilities, amenities and provides information about local attractions Assists guests with all requests in person or via telephone including but not limited to; making, confirming, and/or cancelling room reservations, collecting payments, and presenting lodging receipts, check-in/check-out process, authorized patron verification, guest room assignments, credit card processing etc. Greets and welcomes guests upon sight always maintaining outstanding guest relations. Required to complete all mandatory training designated for overnight shift and is designated to fill in schedule gaps due to call-outs/no-shows vacations etc. for the overnight shift schedule. Completes all work duties and reports assigned to the shift as required. Communicates with all lodging associates and chain of command concerning operations, guest issues, or situations that require immediate attention. Applies knowledge of standard operating procedures processes and rules governing patron eligibility. Receives requests and processes reservations within established guidelines. When rooms are not available provides a certificate of non-availability (CNA) and/or alternative lodging options in the area. Reconciles shift transactions of all accounts and outlets of the property ensuring complete balancing while maintaining guest service at all times. Interacts with guests, receives and resolves guests complaints including but not limited to; adjusting room fees, adjusting check-in/check-out times consistent with program policy, and refers unusual issues to immediate supervisor for assistance and/or resolution. Utilizes judgment and understanding of policies and procedures to better assist guests. Registers and assigns rooms to guests issuing room keys or cards, transmits and receives messages, keeps records of occupied rooms and guest accounts, makes and confirms reservations presenting statements and collecting payments as necessary. Operates a multi-line telephone system, records and delivers messages as required, and answers inquiries pertaining to services, base facilities, area attractions, and travel directions. Responsible for inventory of all keys, other supplies and/or amenities maintained at the front desk. Keeps the front desk and lobby area clean and safe. Responsible for assigned master key. Properly logs in and out using key log for record. Must report lost key to supervisor immediately for security reasons. Utilizes the Property Management System (PMS) to access guest information, retrieve reservation information, and change or cancel reservations as requested by the guests. Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges. May be required to retrieve Lost and Found items and contact guests regarding lost or found items. Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guests to a different room when required. Operates POS to record sales from convenience store if applicable . May assist in maintaining and stocking adequate supply levels. Ensures all wake up calls are handled promptly and properly. Types any miscellaneous memos/correspondence required in the course of performing assigned duties. Ensures security of all guests is maintained at all times Exchanges and maintains rotating change fund and daily log of moneys received and deposited. Securely maintains all records and access to guest safety deposit boxes as applicable. May be required to generate and print various reports from the PMS such as; Expected Arrivals/Departure List In-House Guest List, and Night Audit reports as well as other daily monthly or annual occupancy reports. Verifies accuracy of charges for correctness and makes appropriate changes if errors occur. Completes all computer generated reports as assigned and notates any account discrepancies for corrective action by management. Prepares Close Bank Report and receipts at the end of each shift in accordance with established procedures. Prepares end of day front desk reconciliations identifying and addressing any discrepancies made throughout the day. May be responsible for the set-up/breakdown, clean-up of the complimentary self-service breakfast bar. Assist with preparing heating, displaying, and replenishing breakfast items available to guests during breakfast hours. Ensures surrounding area is returned to its original state and free of all left-over food by the end of designated breakfast hour. Required to obtain proper food handling certifications as applicable. May be required to assist in laundry facility and issue deliver supplies to guests. May be required to possess a valid state driver's license to travel to other lodging facilities as needed within the normal scope of duties. Will be required to work all shifts including weekends and holidays as scheduled. May be called upon to maintain operations during inclement weather and or other emergencies for short period of time during the absence of supervisor GM or AGM. May be required to obtain NEXCOM Hospitality Group (NHG) front desk certification within 6 months of employment as well as any other requirements. Performs other duties as assigned This position is represented by the American Federation of Government Employees Local 22 Qualifications: GENERAL EXPERIENCE One 1 year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily. SPECIALIZED EXPERIENCE One 1 year progressively responsible experience related to the position to be filled. SUBSTITUTION OF EDUCATION FOR EXPERIENCE Study completed in a college, university, or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.



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(NORFOLK NAVY GATEWAY INNS AND SUITES) MAINTENANCE MECHANIC BUILDING MAINTENANCE - Navy Exchange Services (NEX)
Posted: Feb 16, 2024 23:03
NORFOLK, VA
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Title: (NORFOLK NAVY GATEWAY INNS AND SUITES) MAINTENANCE MECHANIC BUILDING MAINTENANCE Location: United States-Virginia-Norfolk Job Number: 240000MD Job Summary The purpose of this position is to execute perform journeyman level maintenance-related tasks requiring the use of skills associated with a variety of trades. Duties and Responsibilities Ensures security of all guests is maintained at all times. Ensures guest privacy is maintained at all times. Performs a variety of semi-skilled and skilled tasks involving standard methods related to the operation and maintenance of physical plant facilities. Maintains work order log and follow up as required. Reports status to supervisor. Logs trouble calls with contractors as appropriate. Performs work in at least three of the following trades in the maintenance and repair of buildings and related fixtures Plumbing ; Makes plumbing repairs to sinks, faucets, commodes, tanks, urinals P- traps, shut-off valves, washing machines and water supply that can be accomplished by removing cleaning, resealing, replacing defective parts or units. Installs water heaters, garbage disposals, faucets and sinks. Involves installing, modifying and repairing new and existing utility supply and disposal systems and equipment water closets tubs fire sprinkler systems and showers. The incumbent works from building plans, blueprints and sketches to plan and lay out the routing placement, slant, slope, fall and proper operation of systems and equipment. Installs modifies and repairs systems like those described above by locating and tapping main lines setting up system routes, placing and cutting route openings, placing hangers for proper level and slope and determining and installing valves traps and unions needed for proper operation of systems. - Washer Dryer repair; Performs routine maintenance on washers and dryers to include cleaning lint ducts and vents replacing hoses and fittings as required and referring more complex problems to supervisor for action. Heating Ventilation and Air Conditioning HVAC; Recognizes cause of faulty equipment and makes repairs on a variety of HVAC units. Installs equipment, recognizes the causes of faulty equipment and makes repairs on a variety of domestic and commercial refrigeration and air conditioning units and systems. The systems are used to condition areas and to cool equipment such as water dispensers and small structures or areas that use unit comfort coolers, window units and other similar equipment. Mechanics work from oral instructions, blueprints and work orders. They trace and locate defects to determine the type and extent of repair needed and they plan the work select the proper tools and testing devices and accomplish repairs according to accepted trade practices. Electrical Repairs are accomplished by removing, replacing, tightening, splicing, soldering and insulating defective wiring controls equipment and fixtures such as broken and bare wiring, burned out switches and relays loose connections and fittings, damaged light fixtures and poorly operating thermostats. Replaces fluorescent and incandescent ballasts bulbs and tubes. Repairs are accomplished by removing, replacing, tightening, splicing, soldering and insulating defective wiring controls equipment and fixtures such as broken and bare wiring, burned out switches and relays loose connections and fittings, damaged light fixtures and poorly operating thermostats. May install or repair electrical systems incidental to the construction or maintenance of facilities. Receives work orders, oral instructions and wiring diagrams that indicate the nature of the repair or installation to be made the layout and placement of circuitry, fixtures and controls and the types of wiring parts and equipment installed. They locate broken, worn, damaged or poorly operating wiring fixtures, controls and equipment through visual check or through use of a small variety of test equipment for example, test lamps, voltage testers, ammeters and polarity testers. They complete needed repairs to installed systems and rearrange and hook up items such as outlets, switches, light fixtures, regulators and circuit breakers. Carpentry Uses skilled techniques to construct, install, repair and modify wood and wood substitute structures and items requiring close tolerance fit and structural soundness. Constructs and repairs a wide variety of structural items such as building, frames, rafters, concrete forms, walls, staircases, door and window frames interior and exterior trim and miscellaneous items such as workbenches, counter tops, bookcases, equipment cabinets, computer consoles, and items requiring limited decorative trim and molding. Set up and operate a wide variety of wood working machines and tools. Assemble items with a variety of joining techniques such as miters, rabbets, dado, biscuit and uses glues and adhesives to secure wood pieces veneers and counter tops. Uses wood metal and various composite materials when installing or replacing interior partitions, flooring, panels, suspended ceilings, counter tops and moldings. Interprets drawings blueprints and specifications independently and determine the layout and work sequences and types of lumber or special related materials. Plan and carry out projects from initial layout to completion. Painting Coating work is accomplished by any of the accepted methods of the trade including special finishing techniques such as marbling and graining by using coating materials that are prepared in special as well as common ways and by applying coating techniques that ensure surfaces have a smooth textured and decorative appearance and meet thickness and level requirements. Incumbent determine the methods techniques, devices and materials that are best suited to the surface finish required for example glossy finish, grained effect or a finish that must meet specified thicknesses and levels. Prepares surfaces by methods such as smoothing with pumice and rotten stone filling, shaping and leveling with metal and synthetic resins and mixing and applying pre-coating agents for example pickling and alkali compounds. They prepare coating materials by tinting toning matching, blending and mixing in various additives. Applies coating materials with any of the accepted trade devices including those designed to give special effects for example brushes, rollers, spray guns and graining devices. They see that the coating finish meets match texture decorative thickness and level requirements. Performs other related duties as assigned This position is represented by the American Federation of Government Employees, Local 22 Qualifications: GENERAL EXPERIENCE One year of experience that provided the applicant with knowledge of general maintenance practices involving the upkeep of buildings grounds fixtures equipment etc. SUBSTITUTION OF EDUCATION FOR EXPERIENCE One year of high school education may be substituted for 3 months of general experience up to a High School Diploma or GED for one year of general experience. SPECIALIZED EXPERIENCE Three years of general maintenance work in involving variety of trade practices associated with such occupations as air conditioning and refrigeration electrical work plumbing carpentry masonry and painting etc. Including knowledge of safety and environmental rules and regulations concerning procedures tools mechanical and electrified equipment chemicals and basic safe work practices. PHYSICAL REQUIREMENTS Standing stooping bending kneeling climbing and work in tiring and uncomfortable positions. Frequently lifts and carries material weighing up to 50 pounds. A recognized professional certification or license in one trade plumbing HVAC electrical carpentry or painting trade is preferred.



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BARBER - Navy Exchange Services (NEX)
Posted: Feb 15, 2024 22:33
PATUXENT RIVER, MD
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Title: BARBER Location: United States-Maryland-Patuxent River Job Number: 240000L7 Description- External Provides barbering hair care services for clients which include shampooing and conditioning, cutting, shaping sideburns, nape of neck, middle and top part of the head into various haircuts and styles to suit client; shaves face, styles mustache and beard. Massages neck, face and scalp. Checks client's scalp and hair for visible disorders such as sores, abrasions, diseases which might interfere with requested barbering services. Consults with client on matters pertaining to their hair care needs. - Maintains combs in solution and sanitizes equipment in chemical or physical agent. Responsible for the upkeep and cleanliness of designated work station and shop. Makes necessary preparations for shampoo and towels to be used to minimize delay of customer services. - Makes minor repairs on equipment such as replacing switches, plugs and cords, etc. - Operates cash register; prepares hair care chits, collects and accounts for cash received from clients; balances daily sales using Salesperson's Daily Cash Report. Sells hair care products to clients and maintains Daily Appointment Book by name of client, time and Stylist/Barber assigned. May open and close shop. Assists with monthly inventory. - Carries out policy of courtesy and customer service. Ensures 100% client satisfaction. - Works under the general supervision of a designated supervisor. Carries out assignments with independence within prescribed policies and procedures, exercises tact in dealing with clients. Work is reviewed in terms of quality of services provided and client satisfaction achieved. - Performs other related duties as assigned. PHYSICAL EFFORT: Requires continual use of both arms and legs which involves frequent standing, reaching and light lifting. Objects handled, such as beauty service apparatus, appliances, etc., seldom weigh in excess of 5 pounds. Dexterity is required in applying manual techniques. WORKING CONDITIONS: Work is performed inside a haircare facility with proper lighting, sufficient plumbing and heating, adequate aisle space, strong water pressure, plenty of hot water, adequate electric power and outlets for appliances and apparatus. Incumbent is subject to the possibility of cuts, burns, strains and electric shock; and is exposed to hair cuttings, skin conditions, common colds and communicable diseases. Is required to wear a smock; wash hands thoroughly and frequently with soap and water; sanitize barbering tools after each use. MINIMUM QUALIFICATION REQUIREMENTS: Graduate of an accredited school of barber culture or cosmetology and possession of a valid State License in Barbering or cosmetology. Qualifications: Qualifications-External EDUCATION AND LICENSE: Graduate of an accredited school of barber culture or cosmetology and possession of a valid State License in Barbering or Cosmetology. Candidates selected for hire who possess a U.S. State License in Cosmetology from a State other than the State the position is located must obtain a valid State License in Barbering or Cosmetology in the State the position is located within six months from the date of hire. PHYSICAL REQUIREMENTS: Continual use of both arms and legs involving frequent standing reaching and light lifting. Objects handled such as barber service apparatus appliances etc. dexterity is required in applying manual techniques.



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SALES ASSOCIATE - Navy Exchange Services (NEX)
Posted: Feb 15, 2024 22:33
PATUXENT RIVER, MD
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Title: SALES ASSOCIATE Location: United States-Maryland-Patuxent River Job Number: 240000L1 Description-External CUSTOMER SERVICE - Proactively engage and make a connection with customers. - Asking questions and listening to customer's needs. - Directing customers to merchandise; informing them about upcoming events, promotions, mobile offers, STAR card - Provide premier customer service. - Cooperate and build positive, inclusive and respectful relationships; take accountability for your own actions and outcomes. ORGANIZATION - Maintaining store appearance. SALES - Cross-selling products and knowing layout of the store. - Make suggestions to customer on latest trends and current promotions based on customer's individual needs. - Upselling products. - Learning product features; keeping up with the latest trends; leveraging company tools and technology to confidently provide the customer with product knowledge/specs. - Using a Point-of-Sales system, processing cash exchanges, discounts, gift cards, credit cards, debit cards (cash handling) including counting money and returning accurate amounts to customer. - Completing various forms of paperwork, reports, and reconciliation INVENTORY - Be the keeper of merchandise, complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. (May participate in periodic inventories) DEPENDABILITY - Adherence to assigned work schedule. Accurate and complete follow through on work assignments - Other Duties as assigned QUALIFICATIONS PRODUCT KNOWLEDGE - Basic knowledge of products/merchandise EXPERIENCE - Retail experience, preferred but not required COMMUNICATION SKILLS - Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper etiquette. MATHETMATICAL SKILLS - Basic math functions such as addition, subtraction, multiplication, and division. REASONING ABILITY - Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision. PHYSICAL DEMANDS/WORK ENVIRONMENT This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location. OTHER SKILLS Enthusiastic, friendly, and energetic with a desire to provide outstanding service. WORK HOURS Available to work a variety of hours, which may include early mornings, evenings, weekends and holidays Qualifications: Qualifications-External No experience required. High school graduate or equivalent preferred.



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SALES ASSOCIATE - Navy Exchange Services (NEX)
Posted: Feb 15, 2024 22:33
ANNAPOLIS, MD
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Title: SALES ASSOCIATE Location: United States-Maryland-Annapolis Job Number: 240000ME Job Description . Sells merchandise and provides technical and/or specialized knowledge of plant care & seasonal growing schedule, garden supplies and a full range of outdoor living merchandise. . Provides assistance which anticipates and exceeds customer expectations. Duties and Responsibilities . Carries out policy of courtesy and service. . Exercises tact good manners and courtesy when serving and assisting customers and fellow associates. . Responds to inquiries and provides assistance in a prompt and friendly manner. . Provides advice and assistance to customers in the care of houseplants perennials & annuals foliage and tropical plants. . Is familiar with the season schedules and gardening procedures for their local area and has knowledge of the moisture temperature humidity and ventilation requirements needed to encourage healthy plants and growth. . Provides proper care and watering fertilizing etc. of merchandise. . Possesses general and/or specialized knowledge of pesticides and herbicides for the control of common houseplant diseases plant insects and weeds. . Possesses general knowledge of outdoor living merchandise to include pool equipment and chemical spas fountains masonry items lawn care equipment and accessories. . Advises on new related or special order items in which the customer may be interested or those items not readily seen. . Uses manufacturers' catalogs to obtain required information. . Operates a cash register following established cash control and cash handling procedures to include but not limited to maintenance of change fund, daily cash report, & ensuring end of shift balance. . Sets merchandise and displays following instructions received. . Replenishes stock sells merchandise and maintains order and cleanliness of sales and storage areas supplies and necessary equipment. . Assists in recommending merchandise and advises supervisor of slow moving and damaged items. . Uses entire visual merchandising program/package to maintain current signage throughout the Garden Shop Center area. . Assists in taking inventory at required intervals and in taking periodic stock counts. . Maintains current pricing using appropriate supporting documentation. . Processes a variety of cash register operations to include but not limited to layaways, DPP, refunds etc. as per local directives or established procedures. . Work is performed outside or in a greenhouse and is exposed to all types of weather. . Must be able to lift heavy objects up to 50 lbs. such as bags of fertilizer soil etc. . Adheres to applicable fire safety and HAZMAT regulations which may include required safety attire. . Performs duties independently within the framework of prescribed procedures following directions from supervisor of the manufacturers label as appropriate. . Discusses unusual problems with supervisor and recommends solutions. . Performs other related duties as assigned Qualifications: No experience required. High school graduate or equivalent preferred.



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NAVY LODGE SUPERVISOR - FULL TIME - Navy Exchange Services (NEX)
Posted: Feb 14, 2024 23:54
STATEN ISLAND, NY
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Title: NAVY LODGE SUPERVISOR - FULL TIME Location: United States-New York-Staten Island Job Number: 240000LO Job Summary: Serves as working supervisor of Housekeeping Department. Supervise staff of Housekeeping Attendants and Housekeeping Leads. Performs any combination of the day-to-day housekeeping duties ensuring Navy Lodge standards are met. Regularly performs the full range and scope of services that include but not limited to maintaining and cleaning guest rooms halls foyer lobby areas including other assigned public areas vacuuming laundry duty movement of furniture etc. Actively completes duties identified in Housekeeping Attendant and Housekeeping Lead position descriptions daily. Duties and Responsibilities: Responsible for the housekeeping operations lobby appearance guest service administrative operations etc. Position will be required to work all shifts including holidays as scheduled. Communicates with all Navy Lodge personnel and chain of command concerning operations guest issues or situations that require immediate attention. - Supervises housekeeping personnel performing such functions as guest room and public space outdoor space and general cleaning of the hotel. Also supervise breakfast personnel. Assures the most efficient and economical methods of cleaning and maintaining guest rooms are implemented. Insures required cleaning materials and linen are available. - Hires and or recommends hiring of Housekeeping Department associates. Duties include training associates using Navy Lodge training standards. Schedules and assigns work checks quality of work performed monitors productivity and motivates staff to improve performance and encourage further development. Develops performance standards and evaluates associates work performance. Prepares and verifies departmental payroll information. - Inspects rooms daily to ensure Navy Lodge Standards are met and preventive maintenance repairs are completed. Originates work orders for needed repairs to guest rooms or public areas and reviews them with the Maintenance Department and Executive Housekeeper or Navy Lodge General Manager. Checks vacant rooms to verify condition and possible unauthorized occupancy. Also notifies front desk Navy Lodge General Manager of any discrepancies. - Responsible for all duties identified in Housekeeping Attendant and Housekeeping Lead position descriptions. - Responsible for security of guests rooms and assigned pass key properly logs in and out using Navy Lodge key log record. For security reasons must report lost key immediately to General Manager. - Responsible for the overall upkeep and cleanliness of Navy Lodge facilities and work area as required. - Greets and welcomes guests upon sight or within 10 feet while performing outstanding guest relations. - Responds to all guest requests and inquiries concerning housekeeping service or refers problem to General Manager for further action. - Manages departmental budget guest supplies linen towels labor etc. monitors monthly expenses for staffing and supplies. Maintains inventory of guest and housekeeping supplies places orders for replacement of necessary supplies and equipment records the arrival of ordered supplies and equipment. Maintains all store rooms for cleanliness and order. - Ensures operating procedures are in compliance with state and federal regulations with regard to OSHA and Navy Lodge Program. - Maintains accountability for issuance and control of housekeeping keys and lost and found property and maintains information as required by Navy Lodge Program. - Controls inventory quantity of associates uniforms ensuring that approved uniforms and name badges are worn and maintained in proper condition. - Responsible for performance of all Housekeeping associates. This includes disciplinary action performance reviews time keeping training etc. for housekeeping associates. Trains new associates answers questions regarding changes to policies procedures and pertinent directives. - Develops work schedules and ensures they are adhered to keeps Navy Lodge General Manager apprised of work status assignments and advises concerning problem areas. - Works under the direction of the Navy Lodge General Manager or Executive Housekeeper. - Maintains continuity in absence of General Manager and acts as Manager on Duty as assigned. - Maintains a clean and safe environment. - Required to obtain certain certifications as necessary in connection with performing job duties. - Performs other related duties as assigned Qualifications: No experience required High School graduate or equivalent and housekeeping experience including leader or supervisory experience preferred Physical requirements moderate physical effort moving furniture and the use of hand or lightweight powered cleaning equipment.



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SALES ASSOCIATE - Navy Exchange Services (NEX)
Posted: Nov 10, 2023 06:39
KINGSVILLE, TX
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Title: SALES ASSOCIATE Location: United States-Texas-Kingsville Job Number: 230004AA Job Summary: As a sales associate you will be the face of our company You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization. Duties and Responsibilities: CUSTOMER SERVICE - Proactively engage and make a connection with customers. - Asking questions and listening to customer s needs. - Directing customers to merchandise informing them about upcoming events promotions mobile offers STAR card - Provide premier customer service. - Cooperate and build positive inclusive and respectful relationships take accountability for your own actions and outcomes. ORGANIZATION - Maintaining store appearance. SALES - Cross-selling products and knowing layout of the store. - Make suggestions to customer on latest trends and current promotions based on customer s individual needs. - Upselling products. - Learning product features keeping up with the latest trends leveraging company tools and technology to confidently provide the customer with product knowledge specs. - Using a Point-of-Sales system processing cash exchanges discounts gift cards credit cards debit cards cash handling including counting money and returning accurate amounts to customer. - Completing various forms of paperwork reports and reconciliation INVENTORY - Be the keeper of merchandise complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories DEPENDABILITY - Adherence to assigned work schedule. Accurate and complete follow through on work assignments - Other Duties as assigned QUALIFICATIONS PRODUCT KNOWLEDGE - Basic knowledge of products merchandise EXPERIENCE - Retail experience preferred but not required COMMUNICATION SKILLS - Strong interpersonal and communication skills. Ability to read write and interpret instructional documents such as safety rules operating and maintenance instructions and procedure manuals. Ability to effectively communicate with customers peers and management. Ability to communicate on the telephone with proper etiquette. MATHETMATICAL SKILLS - Basic math functions such as addition subtraction multiplication and division. REASONING ABILITY - Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision. PHYSICAL DEMANDS WORK ENVIRONMENT This position involves constant moving talking hearing reaching grabbing and standing for at least two consecutive hours. May occasionally involve stooping kneeling crouching and climbing ladders. Vision abilities include close vision color vision depth perception and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location. OTHER SKILLS Enthusiastic friendly and energetic with a desire to provide outstanding service. WORK HOURS Available to work a variety of hours which may include early mornings evenings weekends and holidays Qualifications: No experience required. High school graduate or equivalent preferred.



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FRONT DESK SUPERVISOR - Navy Exchange Services (NEX)
Posted: Nov 10, 2023 06:39
MILLINGTON, TN
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Title: FRONT DESK SUPERVISOR Location: United States-Tennessee-Millington Job Number: 230004FN Job Summary : Incumbents of this position is responsible for managing daily operations of the front desk reservations and group reservation office for a lodging operation. Duties and Responsibilities: Ensures security measures are maintained at all times. Ensures guest privacy is maintained at all times. Must possess a welcoming manner and positive attitude demonstrate effective communication skills professionally interact with guests answering guest questions concerning hotel facilities and provides information about local attractions. Provide assistance in handling customer complaints involving management as necessary. Supervises front desk operations and reservations including cashiering reservations and room assignments to maximize occupancy. Supervises three or more NF-2 front desk personnel. Trains instructs and supervises personnel assigned to the Front Desk both in a formal training setting and on the job training. Assists the Front Office Manager with planning and scheduling ongoing production oriented work for all front desk personnel on a daily weekly monthly and quarterly basis. Participates in hiring front desk staff evaluates and counsels staff completes performance evaluations approves leave requests and recommends performance awards. Reviews reports from the Night Audit concerning occupancy vacancy call accounting system and other related areas. This includes statistical analysis reporting procedures and analyzing audit reports to ensure accountability of personnel and revenue. Ensures the front desk operates in accordance with established instructions and procedures. Performs all front desk related duties as required. Acts as the resident expert regarding the Hotel s Property Management System PMS key card system and CORE inventory management system. Utilizes the PMS to access guest information retrieve reservation information change or cancel reservations as requested by the guest or register guests. Verifies the registration information secures a credit card for incidental expenses and authorizes the credit card for room charges. Provides guests with their room key or card. Resolves administrative problems routine operational issues and complaints related to front desk operations. Provides recommended solutions and draft procedures for review and implementation to higher management. Oversees the front desk change fund and coordinates cash audits quarterly. Responsible for the accountability of all keys and any other inventory maintained at the front desk. Keeps the front desk and lobby area clean and neat. Reconciles room status with the housekeeping report. Coordinates with the housekeeping department to ensure rooms are ready for occupancy. May be required to run print and interpret various reports from the PMS such as Accounts Receivable reports Expected Arrivals Departure List In-House Guest List and Night Audit reports. Performs other related duties as assigned. Qualifications: GENERAL EXPERIENCE: One year of experience in administrative professional investigative or other responsible work which enabled the applicant to gain a general knowledge of business practices and administrative processes skill in dealing with others in person-to-person work relationships and the ability to exercise mature judgment. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE 1 year of academic study above the high school level successfully completed in a hotel lodging hospitality school may be substituted at the rate of one-half academic year of study for 6 months of general experience provided such study included a minimum of 6 semester hours or the equivalent per year in subjects related to the specialized field. AND SPECIALIZED EXPERIENCE: One year of responsible experience in administrative supervisory professional or technical work that demonstrated knowledge of front of house hospitality operations or similar work which demonstrated knowledge and abilities within a guest services environment. Including basic math and reading skills experience with computers knowledge of software programs including knowledge of the property management system and experience handling large amounts of cash. Job: Front Desk/Administrative



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Director, Vendor Management - Navy Exchange Services (NEX)
Posted: Nov 09, 2023 04:18
VIRGINIA BEACH, VA
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Title: Director, Vendor Management Location: United States-Virginia-Virginia Beach Job Number: 230004CM Are you an experienced leader in merchandising, planning, or process improvement? Do you have a knack for building strong relationships and optimizing processes? If so, we invite you to join Navy Exchange as our Director of Vendor Management. In this pivotal role, you will serve as a vital link between our organization and our valued vendor partners, ensuring seamless communication, compliance, and efficiency in our vendor relationships. Your expertise in vendor management, process improvement, and project management will play a key role in enhancing our operations and supporting our mission to serve the military community. Key Responsibilities: - Cultivate and maintain strong relationships with vendor partners, fostering collaboration, trust, and alignment with Navy Exchange's objectives. Conduct financial analysis of business opportunities to meet and exceed revenue and profitability targets by executing annual and ongoing negotiations. - Continuously improve and streamline vendor management processes, identifying areas for efficiency gains, control costs, manage risks, and support compliance with standards and requirements. Maximize business and financial profitability through selection optimization and expansion opportunities. - Serve as the face of the business to outside distributors and the primary point of contact between Navy Exchange and vendor partners, facilitating effective communication and issue resolution. Meeting with suitable vendors to assess their products, inquire about their services, negotiate prices, and communicate any product or service-related concerns. - Ensure vendor compliance with all contractual obligations, including quality, timely delivery, and pricing agreements, by providing a solid foundation of information and resources. - Analyze business and financial results to support the sales organization. Set goals and strategic direction for the department, ensuring alignment with broader business goals and visions. - Develop and maintain vendor management policies and procedures, ensuring consistency and adherence to best practices. - Manage the vendor onboarding process, including due diligence, negotiations, and establishing mutually beneficial partnerships. Forge partnerships with sister Exchanges, including but not limited to social compliance programs and brand coalitions. - Oversee and optimize drop shop programs, ensuring smooth operations and timely inventory replenishment. Stay abreast of industry and competitive trends, leverage customer insights, and execute at both tactical and strategic levels. - Manage Trading Partner Agreements (retail resale contracts) in collaboration with legal and procurement teams, ensuring compliance and favorable terms. - Leverage Green or Black belt project management skills to lead process improvement initiatives and drive operational excellence within the vendor management function. Lead all projects in collaboration with Code I relative to the Website) and leverage Vendor platforms. - Utilize data analysis and reporting to monitor vendor performance, identify areas for improvement, and track key performance indicators. - Collaborate with internal teams, including Merchandising, Planning, Finance, and Legal, to align vendor management activities with organizational goals and meet deadlines. - Provide guidance and training to vendor partners on Navy Exchange's processes, requirements, and expectations. - Identify and mitigate potential risks associated with vendor relationships, ensuring continuity of supply and minimizing disruptions. - Ensure vendor practices align with Navy Exchange's ethical and sustainability standards. - Defines the escalation paths and methods to use to resolve problems. Conduct regular evaluations and assessments of vendor performance, providing clear, actionable, constructive feedback to encourage cooperation and drive continuous improvement in vendor performance. Resolve vendor services and supplies issues and keep accurate and timely records of all orders and inventory levels. - Develop and maintain vendor scorecards to measure and communicate performance metrics. - Collaborate with Finance to manage the vendor management budget effectively. - Build and lead a high-performing vendor management team, promoting a culture of excellence, accountability, and continuous improvement. Set goals and strategic direction for the department, ensuring alignment with broader business goals and vision. - Works under the supervision of the VP of Merchandising Support, who establishes deadlines and indicates the scope of responsibility. Incumbent receives minimum supervision, carries out mission with a high degree of independence and exercises initiative and judgment in resolving problems and executing assignments. Carries out duties in accordance with established methods, procedures, and guidelines. - Performs other related duties as assigned. The incumbent of this position must file a Financial Disclosure Report (OGE) Form 450, as required Qualifications: Requires the following combination of experience: GENERAL EXPERIENCE: 3 years of experience gained in administrative, professional, technical, or other responsible work, which enabled the applicant to gain knowledge of retail merchandising and procurement practices; demonstrated skill in dealing with operating personnel and supervisory responsibilities; and the ability to analyze problems and recommend practical solutions using sound judgment and specialize experience as indicated below. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE: 1 year of academic study above the high school level may be substituted for 9 months of experience, up to a maximum of a 4 years bachelor's degree in Business Management, Supply Chain, Operations, or a related field of study may be substituted for 3 years of general experience. AND SPECIALIZED EXPERIENCE: 6 years of progressively responsible substantive industry-related experience, which provided background in vendor management, merchandising, planning, or process improvement; demonstrated experience working with cross-functional teams; managing risk and compliance programs, large budgets, and profit trends; database/spreadsheet software applications, and Supervisory responsibility of human resources or similar responsible work which demonstrated the knowledge and ability within on or more operational or merchandising areas of non-appropriated fund or private sector retail management. Job: Merchandising Systems



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(NEX OCEANA) SALES ASSOCIATE- HOUSEWARES - Navy Exchange Services (NEX)
Posted: Nov 09, 2023 04:17
VIRGINIA BEACH, VA
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Title: (NEX OCEANA) SALES ASSOCIATE- HOUSEWARES Location: United States-Virginia-Virginia Beach Job Number: 230004DD Job Summary As a sales associate you will be the face of our company You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization. Duties and Responsibilities CUSTOMER SERVICE Proactively engage and make a connection with customers Asking questions and listening to customer s needs Directing customers to merchandise informing them about upcoming events promotions mobile offers STAR card Provide premier customer service Cooperate and build positive inclusive and respectful relationships take accountability for your own actions and outcomes ORGANIZATION Maintaining store appearance SALES Cross-selling products and knowing layout of the store Make suggestions to customer on latest trends and current promotions based on customer s individual needs Upselling products Learning product features keeping up with the latest trends leveraging company tools and technology to confidently provide the customer with product knowledge specs Using a Point-of-Sales system processing cash exchanges discounts gift cards credit cards debit cards cash handling including counting money and returning accurate amounts to customer Completing various forms of paperwork reports and reconciliation INVENTORY Be the keeper of merchandise complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories DEPENDABILITY Adherence to assigned work schedule. Accurate and complete follow through on work assignments Other Duties as assigned QUALIFICATIONS PRODUCT KNOWLEDGE Basic knowledge of products merchandise EXPERIENCE Retail experience preferred but not required COMMUNICATION SKILLS Strong interpersonal and communication skills. Ability to read write and interpret instructional documents such as safety rules operating and maintenance instructions and procedure manuals. Ability to effectively communicate with customers peers and management. Ability to communicate on the telephone with proper etiquette MATHETMATICAL SKILLS Basic math functions such as addition subtraction multiplication and division REASONING ABILITY Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision PHYSICAL DEMANDS WORK ENVIRONMENT This position involves constant moving talking hearing reaching grabbing and standing for at least two consecutive hours. May occasionally involve stooping kneeling crouching and climbing ladders. Vision abilities include close vision color vision depth perception and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location OTHER SKILLS Enthusiastic friendly and energetic with a desire to provide outstanding service WORK HOURS Available to work a variety of hours which may include early mornings evenings weekends and holidays This position is represented by the National Association of Government Employees, R4-123 Qualifications: No experience required. High school graduate or equivalent preferred.



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TIMEKEEPING TECHNICIAN (Full Time w/benefits) - Navy Exchange Services (NEX)
Posted: Nov 09, 2023 04:17
JACKSONVILLE, FL
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Title: TIMEKEEPING TECHNICIAN (Full Time w/benefits) Location: United States-Florida-Jacksonville Job Number: 230004FQ This is a Full-Time position which offers excellent benefits to include: Medical & Dental Insurance, Life Insurance, Short-Term and Long-Term Disability Insurance, Paid Annual & Sick Leave, Matching 401K Plan, Pension Plan, and more! Job Summary : Performs the full range of duties associated with the timekeeping function involving the maintenance editing review and completion of time card information for payroll processing for employees of one or more NEXCOM locations in accordance with NEXCOM policies. Duties and Responsibilities : Partners with NEXCOM to ensure timely processing of pertinent records to include adjustments journal entries and other timekeeping information to meet required deadlines. Partners with Managers Supervisors to ensure submission of time card information missing documentation and resolution of discrepancies to facilitate timely and accurate processing of information. Makes necessary and accurate timekeeping changes corrections to individual timekeeping records. Reviews and audits payroll information for accuracy and resolves discrepancies. Ensures compliance with all NEXCOM pay rules and policies. Refers pay policy and pay administration questions to Human Resources. Reviews and verifies associates work schedules may enter work schedules. Enters approved requests for time off. Provides timekeeping and payroll information to Managers Supervisors for review. Performs other related duties as assigned Qualifications: GENERAL EXPERIENCE One 1 year experience in clerical or office work of any kind that demonstrated accuracy and attention to detail. AND SPECIALIZED EXPERIENCE One 1 year experience in maintaining editing and submission of automated timekeeping information. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE GENERAL EXPERIENCE Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for six months of experience. SPECIALIZED EXPERIENCE For the first year of specialized experience study successfully completed in a school above the high school level may be substituted at the rate of one-half academic year of study for 6 months specialized experience provided such study included a minimum of 6 semester hours or the equivalent per year in subjects related to the specialized field such as accounting statistics business mathematics financial analysis. A 4 year course of study leading to a bachelor s degree is fully qualifying for this position.



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MAILROOM & DISBURSEMENT SUP - Navy Exchange Services (NEX)
Posted: Nov 08, 2023 07:03
NORFOLK, VA
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Title: MAILROOM & DISBURSEMENT SUP Location: United States-Virginia-Norfolk Other Locations: United States-Virginia-Virginia Beach Job Number: 230004CP Job Summary: Responsible for ensuring the receipt and disbursement of checks and documents processing incoming outgoing mail maintaining the storage area archives and equipment. Supervises associates. Duties and Responsibilities: - Provides work direction and supervision for a group of associates engaged in performing various clerical accounting functions. Makes assignments and reassignments depending on workload, backlog, priorities, etc.; provides on-the-job training and orientation, instruction on new procedures; provides guidance and assistance to subordinates in Connection with problems encountered. Reviews work of subordinates; accomplishes performance appraisals; approves/disapproves leave; recommends personnel actions such as promotions, performance awards, and takes disciplinary actions. Promotes employee morale and attempts to resolve employee relations problems. Carries out EEO policies and communicates support of these policies to subordinates. - Ensures the disbursement of all checks and supporting documents in accordance with the Prompt Payment Act. - Ensures that all incoming/outgoing Federal Express is distributed accurately and in a timely manner. - Prepares Listing of Cash Received for all incoming checks from vendors and accounts receivable customers. Processes following established procedures. - Ensures weekly/monthly/yearly reports are distributed to locations/associates according to established procedures. - Ensures that all CB's, RTV's and CBI's are mailed in a timely manner. - Responsible for the maintenance of equipment, furniture and vehicles, etc., based on established procedures. - Works under the general supervision of a designated supervisor who outlines policies and procedures, and is available for advice and guidance in connection with unusual problems. - Performs other related duties as assigned. Qualifications: Total of four years experience to include: GENERAL EXPERIENCE: Three years of experience in clerical, administrative or other responsible work that enabled the applicant to gain knowledge of administrative practices and processes; skill in dealing with others in person-to-person work relationships; and the ability to exercise mature judgment. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE: 1 year of academic study above the high school level may be substituted for 9 months of experience, up to a maximum of a 4 year bachelor's degree for 3 years of general experience. AND SPECIALIZED EXPERIENCE: One year of experience in administrative or other work that demonstrated knowledge of administrative principles, practices, methods and techniques; knowledge of mail room operations and methods to ensure confidential receipt, custody and control of information, correspondence and official documents. Must maintain a valid operator/driver's license. Job: Corporate/Headquarters



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(NORFOLK NGIS)HOUSEKEEPING ATTENDANT - Navy Exchange Services (NEX)
Posted: Nov 08, 2023 07:03
NORFOLK, VA
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Title: (NORFOLK NGIS)HOUSEKEEPING ATTENDANT Location: United States-Virginia-Norfolk Job Number: 230004F4 Job Summary : Regularly performs the full range and scope of housekeeping services at a Navy Gateway Inn and Suites and or Navy Lodge property, including but not limited to cleaning guest rooms, interior, public spaces, storage areas, laundry rooms, exterior spaces, etc. These services include but are not limited to vacuuming, mopping, dusting, scrubbing, washing, moving items, polishing, cleaning, removal of debris, trash, transporting clean and dirty linen towels etc. Uses hand and powered cleaning equipment in connection with performing duties. Duties and Responsibilities : Cleans guest rooms and other assigned areas. Operates cleaning equipment e.g. vacuum cleaner, carpet cleaner, waxer, and polisher. Empties wastebaskets, dusts, waxes and polishes room furniture. Also washes walls, partitions, air vents, disinfects, and deodorizes toilet bowls lavatories etc. Washes and replaces window treatments and cleans ceiling fixtures. Changes light bulbs and room partitions using ladders and scaffolds. Moves furniture to clean under and behind, uses step stool to clean window and window treatments,cabinet tops, mirrors and picture frames. Cleans bathroom areas including tub, tile, walls, commode, floors, and vanity. Cleans kitchen area including stoves, ovens, microwave, refrigerator, cabinets, and floor. Washes and disinfects dishes, utensils and cookware. Cleans iron and ironing board and replaces cover as necessary. Cleans and ensures proper functionality of luggage racks and ensures proper number of male, female hangers are available in closets. Ensures TVs are clean and programmed to proper channel and volume, alarm clocks are properly programmed with back up battery and in-room phones are clean properly programmed and in working condition. Places proper number of amenities in room to include consumables and non-consumables. Removes and replaces bed linen, inspects mattresses, and pull-out sofas. Moves re-positions beds upon guest checkout weekly or at a guest s request. Greets and welcomes guests upon sight always maintaining outstanding guest relations. Ensures privacy and security of guests is maintained at all times. Cleans, vacuums and mops corridors, stairways ,guest laundry, patios and balconies. Shampoos rugs, carpets, and polishes rails of stairways on a regular basis. Completes scheduled carpet cleaning, using heavy industrial type carpet cleaners and equipment. Performs deep cleaning as required by program standards e.g. on a scheduled basis and upon check-out of guests in pet friendly rooms and in rooms that had an ADA service animal, which includes but is not limited to defrosting the refrigerator, cleaning windows, inside and out carpet cleaning, shampoo, and or spot treatment cleaning walls and other such tasks. Maintains cleanliness and order of storage rooms. Continually communicates the status of cleaned rooms and other spaces to supervisor through completion of daily assignments or property management system in the housekeeping department. Accomplishes minor repairs and maintenance of equipment used and reports to supervisor when major repair or replacement is required. Cleans and inspects exterior spaces, such as parking lots and outside passage ways. May be required to load and unload trucks vans. Assists with the receipt of supplies from vendors, the assembly separation storage and delivery of merchandise by opening boxes and crates. May also be required to move heavy by use of hand truck. Uses common hand tools such as hammers, plier,s box cutters, crowbar and shears for cutting bands. Responsible for the pass key and other keys as assigned. Returns all keys at the end of each shift. Must report immediately to the supervisor such things as no luggage in a stay-over guest room, no service needed, room status, vacancies, extra guests, unauthorized pets and any other unusual circumstances. Reports any lost and found items to the housekeeping supervisor immediately listing the room number or area where item s was found. May be responsible for the set-up and breakdown, clean-up of the complimentary self-service breakfast bar. Assists with preparing heating, displaying and replenishing breakfast items available to guests during breakfast hours. Ensures surrounding area is returned to its original state and free of all left-over food by the end of designated breakfast hour. Required to obtain proper food handling certifications as applicable. Completes all required safety security training. Maintains a clean and safe environment. Applies knowledge of blood-borne pathogens, safety measures to determine potential safety concerns related to contaminated linens and personal care items. Follows all NEXCOM Hospitality Group NHG protocols during daily service activity. Performs laundry operations at the facility. May be required to possess a valid state driver s license to travel to other lodging facilities as required within the normal scope of duties. May be required to obtain NHG housekeeping certification within 6 months of employment as well as other certification requirements. Performs other related duties as assigned This position is represented by the American Federation of Government Employees, Local 22 Qualifications: No experience required High School graduate or equivalent preferred. Physical requirements moderate physical effort moving furniture and the use of hand or lightweight powered cleaning equipment.



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GUEST SVC REPRESENTATIVE- II - Navy Exchange Services (NEX)
Posted: Nov 08, 2023 07:03
GULFPORT, MS
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Title: GUEST SVC REPRESENTATIVE- II Location: United States-Mississippi-Gulfport Job Number: 230004DB Job Summary Serves as first point of contact with guests at a Navy Gateway Inn and Suites and/or Navy Lodge property, and handles all stages of guests' stay; accommodating special requests as needed, and resolving issues that may arise. Responsible for front desk operations, lobby appearance, guest service, related office operations and the safety, security and privacy of all guests. Overnight shifts are regularly scheduled. Duties and Responsibilities - Must possess a welcoming manner and positive attitude, demonstrate effective communication skills, interacts professionally with guests, answering questions concerning lodging facilities, amenities and provides information about local attractions - Assists guests with all requests, in person or via telephone, including, but not limited to, making, confirming and/or cancelling room reservations, collecting payments and presenting lodging receipts, check-in/check-out process, authorized patron verification, guest room assignments, credit card processing etc. - Greets and welcomes guests upon sight, always maintaining outstanding guest relations. - Required to complete all mandatory training designated for overnight shift and is designated to fill in schedule gaps due to call-outs, no-shows, vacations etc. for the overnight shift schedule. Completes all work duties and reports assigned to the shift, as required. - Communicates with all lodging associates and chain of command concerning operations, guest issues or situations that require immediate attention. - Applies knowledge of standard operating procedures, processes and rules governing patron eligibility. Receives requests and processes reservations within established guidelines. When rooms are not available, provides a certificate of non-availability (CNA) and/or alternative lodging options in the area. - Reconciles shift transactions of all accounts and outlets of the property, ensuring complete balancing while maintaining guest service at all times. - Interacts with guests and receives and resolves guests' complaints, including but not limited to: adjusting room fees, adjusting check-in/check-out times consistent with program policy, and refers unusual issues to immediate supervisor for assistance and/or resolution. Utilizes judgment and understanding of policies and procedures to better assist guests. - Registers and assigns rooms to guests, issuing room keys or cards; transmits and receives messages, and keeps records of occupied rooms and guest accounts, makes and confirms reservations, presenting statements and collecting payments, as necessary. - Operates a multi-line telephone system, records and delivers messages, as required, and answers inquiries pertaining to services, base facilities, area attractions and travel directions. - Responsible for inventory of all keys and other supplies and/or amenities maintained at the front desk. Keeps the front desk and lobby area clean and safe. - Responsible for assigned master key. Properly logs in and out using key log for record. Must report lost key to supervisor immediately for security reasons. - Utilizes the Property Management System (PMS) to access guest information, retrieve reservation information and change or cancel reservations as requested by the guests. Verifies registration information, secures a credit card for incidental expenses and authorizes credit card for room charges. - May be required to retrieve Lost and Found items and contact guests regarding lost or found items. - Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guests to a different room, when required. - Operates POS to record sales from convenience store (if applicable). May assist in maintaining and stocking adequate supply levels. - Ensures all wake up calls are handled promptly and properly. Types any miscellaneous memos/correspondence required in the course of performing assigned duties. - Ensures security of all guests is maintained at all times - Exchanges and maintains rotating change fund and daily log of moneys received and deposited. Securely maintains all records and access to guest safety deposit boxes, as applicable. - May be required to generate and print various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reports, as well as other daily, monthly or annual occupancy reports. Verifies accuracy of charges for correctness and makes appropriate changes if errors occur. - Completes all computer generated reports, as assigned, and notates any account discrepancies for corrective action by management. - Prepares Close Bank Report and receipts at the end of each shift in accordance with established procedures. - Prepares end of day front desk reconciliations identifying and addressing any discrepancies made throughout the day. - May be responsible for the set-up and breakdown/clean-up of the complimentary "self-service" breakfast bar. Assist with preparing, heating, displaying and replenishing breakfast items available to guests during breakfast hours. Ensures surrounding area is returned to its original state and free of all leftover food by the end of designated breakfast hour. Required to obtain proper food handling certifications as applicable. - May be required to assist in laundry facility and issue/deliver supplies to guests. - May be required to possess a valid state driver's license to travel to other lodging facilities as needed, within the normal scope of duties. - Will be required to work all shifts, including weekends and holidays, as scheduled. - May be called upon to maintain operations during inclement weather and/or other emergencies for short period of time during the absence of supervisor, GM or AGM. - May be required to obtain NEXCOM Hospitality Group (NHG) front desk certification within 6 months of employment, as well as, any other requirements. Performs other duties as assigned. Qualifications: General Experience One 1 year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily. AND Specialized Experience One 1 year progressively responsible experience related to the position to be filled. OR Substitution of Education for Experience Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.



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HOUSEKEEPING ATTENDANT - Navy Exchange Services (NEX)
Posted: Nov 08, 2023 07:03
GULFPORT, MS
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Title: HOUSEKEEPING ATTENDANT Location: United States-Mississippi-Gulfport Job Number: 230004CZ J Job Summary Regularly performs the full range and scope of housekeeping services at a Navy Gateway Inn and Suites and/or Navy Lodge property including, but not limited to: cleaning guest rooms, interior public spaces, storage areas, laundry rooms, exterior spaces, etc. These services include, but are not limited to: vacuuming, mopping, dusting, scrubbing, washing, moving items, polishing, cleaning, removal of debris/trash, transporting clean and dirty linen / towels, etc. Uses hand and powered cleaning equipment in connection with performing duties. Duties and Responsibilities - Cleans guest rooms and other assigned areas. Operates cleaning equipment, e.g. vacuum cleaner, carpet cleaner, waxer and polisher. Empties wastebaskets, dusts, waxes and polishes room furniture. Also washes walls, partitions, air vents, disinfects and deodorizes toilet bowls, lavatories, etc. Washes and replaces window treatments and cleans ceiling fixtures. Changes light bulbs and room partitions using ladders and scaffolds. Moves furniture to clean under and behind; uses step stool to clean window and window treatments, cabinet tops, mirrors and picture frames. Cleans bathroom areas including tub, tile, walls, commode, floors and vanity. Cleans kitchen area including stoves, ovens, microwave, refrigerator, cabinets and floor. Washes and disinfects dishes, utensils and cookware. - Cleans iron and ironing board and replaces cover, as necessary. Cleans and ensures proper functionality of luggage racks and ensures proper number of male/female hangers are available in closets. Ensures TVs are clean and programmed to proper channel and volume; alarm clocks are properly programmed with back up battery, and in-room phones are clean, properly programmed and in working condition. - Places proper number of amenities in room to include consumables and non-consumables. Removes and replaces bed linen, inspects mattresses and pull-out sofas. Moves/re-positions beds upon guest checkout, weekly or at a guest's request. - Greets and welcomes guests upon sight, always maintaining outstanding guest relations. - Ensures privacy and security of guests is maintained at all times. - Cleans, vacuums and mops corridors, stairways, guest laundry, patios and balconies. Shampoos rugs/carpets and polishes rails of stairways on a regular basis. Completes scheduled carpet cleaning using heavy (industrial type) carpet cleaners and equipment. - Performs deep cleaning as required by program standards (e.g. on a scheduled basis and upon check-out of guests in "pet friendly" rooms and in rooms that had an ADA service animal), which includes but is not limited to: defrosting the refrigerator, cleaning windows (inside and out), carpet cleaning (shampoo and/or spot treatment), cleaning walls and other such tasks. - Maintains cleanliness and order of storage rooms. - Continually communicates the status of cleaned rooms and other spaces to supervisor through completion of daily assignments or property management system in the housekeeping department. - Accomplishes minor repairs and maintenance of equipment used and reports to supervisor when major repair or replacement is required. - Cleans and inspects exterior spaces such as parking lots and outside passage ways. - May be required to load and unload trucks/vans. Assists with the receipt of supplies from vendors, the assembly, separation, storage and delivery of merchandise by opening boxes and crates. May also be required to move heavy by use of hand truck. Uses common hand tools such as hammers, pliers, box cutters, crowbar and shears for cutting bands. - Responsible for the pass key and other keys as assigned. Returns all keys at the end of each shift. - Must report immediately to the supervisor such things as no luggage in a stay-over guest room, no service needed, room status vacancies, extra guests, unauthorized pets, and any other unusual circumstances. - Reports any "lost and found" items to the housekeeping supervisor immediately, listing the room number or area where item(s) was found. - May be responsible for the set-up and breakdown/clean-up of the complimentary "self-service" breakfast bar. Assists with preparing, heating, displaying and replenishing breakfast items available to guests during breakfast hours. Ensures surrounding area is returned to its original state and free of all left-over food by the end of designated breakfast hour. Required to obtain proper food handling certifications as applicable. - Completes all required safety & security training. - Maintains a clean and safe environment. Applies knowledge of blood-borne pathogens safety measures to determine potential safety concerns related to contaminated linens and personal care items. Follows all NEXCOM Hospitality Group (NHG) protocols during daily service activity. - Performs laundry operations at the facility. - May be required to possess a valid state driver's license to travel to other lodging facilities as required within the normal scope of duties. - May be required to obtain NHG housekeeping certification within 6 months of employment as well as other certification requirements. Performs other related duties as assigned Qualifications: No experience required High School graduate or equivalent preferred. Physical requirements moderate physical effort moving furniture and the use of hand or lightweight powered cleaning equipment.



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NAVY LODGE MAINTENANCE WORKER SUPERVISOR - Navy Exchange Services (NEX)
Posted: Nov 08, 2023 07:03
GULFPORT, MS
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Title: NAVY LODGE MAINTENANCE WORKER SUPERVISOR Location: United States-Mississippi-Gulfport Job Number: 230004DR Job Summary Serves as working supervisor of Maintenance Department. Supervise staff of Maintenance Workers, and Maintenance Worker Leads. Performs any combination of the day-to-day maintenance duties, ensuring Navy Lodge standards are met. Regularly performs the full range and scope of services that include, but not limited to: preventative maintenance, alteration and repair of exchange and/or Navy Lodge buildings and equipment. Requires shift work, upkeep of all equipment, maintenance office operations, guest services, housekeeping support, etc. Communicate with all Navy Lodge personnel and chain of command concerning operations, guest issues or situations that require immediate attention. Duties and Responsibilities - Supervises maintenance personnel performing all maintenance (interior and exterior) functions throughout the buildings. - Hires and/or recommends hiring of Maintenance Department associates. Duties include training associates using Navy Lodge training standards. Schedules and assigns work, checks quality of work performed, monitors productivity and motivates staff to improve performance and encourage further development. Develops performance standards and evaluates associates' work performance. Prepares and verifies departmental payroll information. - Inspects rooms daily to ensure Navy Lodge Standards are met and preventive maintenance repairs are completed. Originates work orders for needed repairs to guest rooms or public areas and reviews them with the Navy Lodge General Manager. - Responsible for all duties identified in Maintenance Worker and Maintenance Worker Lead position descriptions. - Carries out Equal Employment Opportunity (EEO) policies and communicates support of these policies to subordinates. - Responsible for security of guest's rooms and assigned pass key, properly logs in and out using Navy Lodge key log record. For security reasons must report lost key immediately to General Manager. - Responsible for the overall upkeep and cleanliness of Navy Lodge facilities and work area as required. - Greets and welcomes guests (upon sight or within 10 feet) while performing outstanding guest relations. - Responds to all guest requests and inquiries concerning maintenance service or refers problem to General Manager for further action. - Manages departmental budget, (guest supplies, linen, towels, labor, etc.) monitors monthly expenses for staffing and supplies. Maintains inventory of maintenance supplies, places orders for replacement of necessary supplies and equipment, records the arrival of ordered supplies and equipment. Maintains all store rooms for cleanliness and order. - Ensures operating procedures are in compliance with state and federal regulations with regard to OSHA and Navy Lodge Program. - Maintains accountability for issuance and control of keys. - Controls inventory/quantity of associates' uniforms, ensuring that approved uniforms and name badges are worn and maintained in proper condition. - Responsible for performance of all Maintenance associates. This includes disciplinary action, performance reviews, time keeping, training, etc. for maintenance associates. Trains new associates, answers questions regarding changes to policies, procedures and pertinent directives. - Develops work schedules and ensures they are adhered to; keeps Navy Lodge General Manager apprised of work status, assignments and advises concerning problem areas. - Works under the direction of the Navy Lodge General Manager or Facility Manager. - Maintains continuity in absence of General Manager and acts as Manager on Duty as assigned. - Maintains a clean and safe environment. Performs other related duties as assigned. Physical Effort: Is required to stand, stoop, bend, and kneel in tiring and uncomfortable positions. Frequently lifts and carries materials and equipment weighing up to 50 pounds. Working Conditions: Works inside and outside; is exposed to dust, dirt, fumes, and soiling of hands and clothing. Is also exposed to possible cuts and bruises. Qualifications: Total of 4 years experience consisting of the following GENERAL EXPERIENCE One year of experience that provided the applicant with knowledge of general maintenance practices involving the upkeep of buildings grounds fixtures equipment etc. SUBSTITUTION OF EDUCATION FOR EXPERIENCE One year of high school education may be substituted for 3 months of general experience up to a High School Diploma or GED for one year of general experience. SPECIALIZED EXPERIENCE Three years of general maintenance work in involving variety of trade practices associated with such occupations as carpentry electrical work plumbing painting air conditioning and refrigeration plumbing masonry work etc.



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(NEX LITTLE CREEK) - CUSTOMER SERVICE CLERK - Navy Exchange Services (NEX)
Posted: Nov 08, 2023 07:03
VIRGINIA BEACH, VA
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Title: (NEX LITTLE CREEK) - CUSTOMER SERVICE CLERK Location: United States-Virginia-Virginia Beach Job Number: 23000488 Job Summary: Performs a variety of duties in connection with NEX internal and external customer services operations. Works as part of a sales team to provide service which anticipates and exceeds customer expectations. Duties and Responsibilities: Greets and provides specialized services to customers. Performs transactions quickly, efficiently, and professionally. Provides the following representative services Provides layaway services. Explains layaway policies and requirements. Provides refunds, merchandise exchanges, and price adjustments in accordance with NEX policy. Takes and places customer special orders as required. Computes cost and takes required deposit. Places orders promptly and follows up regularly with applicable Buyer Vendor. Advises customer of delivery and updates status of order as necessary. Tracks orders and delivery. Advises customers of receipt of merchandise and arranges for pickup delivery. Adjusts selling price and computes necessary accounting documentation. Assists customers in opening NEXCARD accounts. Provides applications and basic program information. Assists customers with questions regarding their accounts such as; available balances credit limits etc. Accepts NEXCARD payments. Becomes knowledgeable in NEX store policies including Richter Merchandising System functions and operation merchandise returns price matching check cashing rain checks etc. Is empowered and responsible for resolving customer problems and complaints consistently, tactfully, and intelligently ensuring customer satisfaction as the end result. Nonroutine issues are immediately referred to a higher level associate having authority to resolve the matter. Interacts with customers and coworkers in a friendly and professional manner which includes adhering to NEX dress codes, uniform standards, and assisting supporting sales team members to the maximum extent possible. Communicates information to customers knowledgeably and legibly. Follows up on commitments and handles all details necessary to successfully complete the sales encounter. Thanks customers for their patronage. Reviews stock assortments and communicates regularly with supervisor store manager etc. regarding additions, deletions, customer preferences needs, and problems etc. Participates in department meetings and actively seeks to exchange ideas regarding improvements in customer service job performance achievement of store department sales goals etc. As required performs cash register transactions. Performs all types of cash register transactions, cash, charge, check, layaway, gift certificate etc. in an accurate and procedurally correct manner. Shops the competition to become familiar with commercial sector, retail store sales events, policies, best practices, etc. Advises customers of upcoming sales events and services available throughout the Navy Exchange such as; gift wrapping, engraving, delivery, gift certificates, etc. Maintains a high level of awareness in assigned areas and offers excellent customer service to all patrons internal and external in order to deter theft. Completes paperwork associated with merchandise, inventory, movement, price adjustments, customer returns, cash register operation etc. accurately and completely. Assists in training new associates in store programs and policies as assigned. Performs other related duties as assigned This position is represented by the American Federation of Government Employees Local 22 Qualifications: GENERAL EXPERIENCE 1 year responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled. SUBSTITUTION OF EDUCATION FOR EXPERIENCE Study completed in a college, university, or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.



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CASHIER (FRONTEND) -FLEX - Navy Exchange Services (NEX)
Posted: Nov 08, 2023 07:03
ATLANTIC BEACH, FL
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Title: CASHIER (FRONTEND) -FLEX Location: United States-Florida-Atlantic Beach Job Number: 230004DH Job Summary As a Cashier, you will be the face of our company! You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational, insightful, and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization. Duties and Responsibilities Customer Service - Proactively engage and make a connection with customers. - Asking questions and listening to customer's needs. - Directing customers to merchandise; informing them about upcoming events, promotions, mobile offers, STAR card. - Provide premier customer service. - Cooperate and build positive, inclusive and respectful relationships; take accountability for your own actions and outcomes. Organization - Maintaining check-out area appearance. - Moving and re-stocking bags/packaging materials/labels. Sales - Interact with customer to ensure they found everything they needed. - Make suggestions to customer on latest trends and current promotions based on customer's individual needs. - Using a Point-of-Sales system, processing cash exchanges, discounts, gift cards, credit cards, debit cards (cash handling) including counting money and returning accurate amounts to customer. - Maintaining change funds and accounts for sales receipts. - Completing various forms of paperwork, reports, and reconciliation. Inventory - Be the keeper of merchandise, complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. (May participate in periodic inventories). Dependability - Adherence to assigned work schedule. Accurate and complete follow through on work assignments Other Duties as assigned. QUALIFICATIONS - Product Knowledge. - Knowledge of Point-of-Sale systems. Experience - Retail or relevant work experience, preferred but not required. Communication Skills - Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper etiquette. Mathematical Skills - Basic math functions such as addition, subtraction, multiplication, and division. Ability to use a calculator and calculate percentages. Must be able to make change in American monetary units. Reasoning Ability - Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision. PHYSICAL DEMANDS/WORK ENVIRONMENT This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location. OTHER SKILLS Enthusiastic, friendly, and energetic with a desire to provide outstanding service. WORK HOURS Available to work a variety of hours, which may include early mornings, evenings, weekends and holidays. Qualifications: No experience required. High school graduate or equivalent preferred.



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SALES ASSOCIATE (FLEET STORE UNIFORM DEPT) - FLEX - Navy Exchange Services (NEX)
Posted: Nov 08, 2023 07:03
MAYPORT, FL
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Title: SALES ASSOCIATE (FLEET STORE UNIFORM DEPT) - FLEX Location: United States-Florida-Mayport Job Number: 230004F1 Job Summary As a sales associate, you will be the face of our company! You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational, insightful, and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization. Duties and Responsibilities CUSTOMER SERVICE - Proactively engage and make a connection with customers. - Asking questions and listening to customer's needs. - Directing customers to merchandise; informing them about upcoming events, promotions, mobile offers, STAR card - Provide premier customer service. - Cooperate and build positive, inclusive and respectful relationships; take accountability for your own actions and outcomes. ORGANIZATION - Maintaining store appearance. SALES - Cross-selling products and knowing layout of the store. - Make suggestions to customer on latest trends and current promotions based on customer's individual needs. - Upselling products. - Learning product features; keeping up with the latest trends; leveraging company tools and technology to confidently provide the customer with product knowledge/specs. - Using a Point-of-Sales system, processing cash exchanges, discounts, gift cards, credit cards, debit cards (cash handling) including counting money and returning accurate amounts to customer. - Completing various forms of paperwork, reports, and reconciliation INVENTORY - Be the keeper of merchandise, complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. (May participate in periodic inventories) DEPENDABILITY - Adherence to assigned work schedule. Accurate and complete follow through on work assignments - Other Duties as assigned QUALIFICATIONS PRODUCT KNOWLEDGE - Basic knowledge of products/merchandise EXPERIENCE - Retail experience, preferred but not required COMMUNICATION SKILLS - Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper etiquette. MATHETMATICAL SKILLS - Basic math functions such as addition, subtraction, multiplication, and division. REASONING ABILITY - Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision. PHYSICAL DEMANDS/WORK ENVIRONMENT This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location. OTHER SKILLS Enthusiastic, friendly, and energetic with a desire to provide outstanding service. WORK HOURS Available to work a variety of hours, which may include early mornings, evenings, weekends and holidays Qualifications: No experience required. High school graduate or equivalent preferred.



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MAINTENANCE WORKER/JANITOR - Navy Exchange Services (NEX)
Posted: Nov 08, 2023 07:03
GOOSE CREEK, SC
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Title: MAINTENANCE WORKER/JANITOR Location: United States-South Carolina-Goose Creek Job Number: 230004EL Job Summary: Performs a full range of cleaning tasks and simple maintenance of facilities and equipment involved in the maintenance of a designated area utilizing heavy industrial type equipment. Duties and Responsibilities: Receives specific oral or written instructions and assignments from supervisor or crew leader. Maintains a specific area orderly and clean by adhering to a set schedule and sequence which states the required frequency of each task. Scrubs strips waxes and polishes floors using heavy industrial type vacuum cleaner. Adjusts cleans and oils these machines and changes brushes rollers buffers and other attachments. Sweeps floor hallways empties garbage dusts office furniture and empties ash trays shampoos rugs cleans air vents disinfects and deodorizes toilet bowl lavatories etc. Washes and replaces venetian blinds and washes ceiling fixtures changes light bulbs and room partitions using ladders and scaffolds. Cleans and maintains machines equipment and makes adjustments accordingly. Reports all equipment malfunctions to supervisor and performs minor repairs to equipment. Removes stains from a variety of surfaces such as rugs drapes walls floors and fixtures by use of chemicals and cleaning solutions. Moves heavy furniture supplies and equipment. Cleans windows and doors inside and out at ground levels. - Performs simple building maintenance tasks. Uses tools such as hammers handsaws screwdrivers wrenches etc. Replaces light bulbs ceiling and floor titles. Unclogs drains performs simple painting jobs using pre-mixed paints etc. Assembles and makes minor adjustments to fixtures and equipment. Advises supervisor on any problems and or potential problems discovered during the maintenance of facilities and equipment. Under the general supervision of designated supervisor work assignments are performed independently and within the framework of established policies regulations and procedures. Refers unusual problems to supervisor for resolution. Operates motor vehicle in the performance of the above duties such as trash removal etc. on a limited basis. Performs other related duties as assigned. Works under the general supervision of a designated supervisor who is available for assistance and instruction. Carries out daily assignments in accordance with routines established. Work is reviewed in terms of cleanliness timeliness and compliance with security measures outlined Qualifications: EXPERIENCE: One year of experience performing basic maintenance and janitorial work involving the upkeep of buildings grounds fixtures equipment etc. SUBSTITUTION OF EDUCATION FOR EXPERIENCE: One year of high school education may be substituted for 3 months of general experience up to a High School Diploma or GED for one year of general experience. PHYSICAL REQUIREMENTS: Standing bending kneeling climbing and working in tiring and uncomfortable positions. Frequently lifts and carries material and equipment weighing up to 50 pounds.



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MICRO MARKET ASSOCIATE - Navy Exchange Services (NEX)
Posted: Nov 07, 2023 03:25
INDIAN HEAD, MD
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Title: MICRO MARKET ASSOCIATE Location: United States-Maryland-Indian Head Job Number: 230004CW Description- External - Maintains Exchange owned machines and Micro markets daily. Inspects, replenishes products to include, but not limited to an assortment of various products such as sandwiches, cakes, pies, popcorn, salads, fruits, pastry, sodas, yogurt, laundry detergent, etc. Ensures dates regarding product shelflife for perishable items are adhered to, (e.g. documents the removal of expired food per the expiration dates of all food items, sanitizes areas, etc.) and that foods are not spoiled; removes aged foods or other merchandise from machines and or micro market. - Greets, and engages customers in conversation for purposes of providing sales related assistance and opinion regarding available or sought after. Assists customers in the selection of merchandise, and suggests additional items to complement the customer's selections. - Ensures assigned areas are fully stocked, and merchandise is neatly arranged. Communicates with supervisor regarding stock additions, deletions, fast and slow selling merchandise, customer preferences, needs, problems, etc. Participates in department meetings and actively seeks to exchange ideas regarding improvements in customer service, job performance, achievement of sales goals, etc. - Sets up and maintains prices and all Exchange branded visual programs in micro markets and where applicable, machines on items being sold; maintains a current price list for products/merchandise sold in the micro market. - Ensures the micro market is maintained in clean and orderly manner; sweeps, mops floors, cleans counter-tops, wipes down coolers and empties trash cans. - Responsible for assisting with resetting merchandise in the micro market at least annually to ensure all merchandise standards are adhered to, such as product adjacencies, branding, and placement. - Responsible for laptop/tablet, scanner, handheld and/or other electronic devices needed to perform the inventory, receiving and ordering within the micro market. - Assists in relocating and installing new machines at locations; cleans interior and exterior using appropriate cleaning solutions. Makes settings and adjustments on food dispensing, liquid dispensing and coin changer units. - Collects money from vending machines, micro market kiosks, or other miscellaneous machines at locations according to established schedule. As required, accompanies vending contractors, verifying cash taken from vendor owned machines. Ensures all information recorded during machine servicing is collected via computerized hand held devices, and manually records counts of products, and prepares Vending Machines Cash Collection Slip (SS/411) by date, type of machine, name of attendant and cash meter readings for micro market locations not fully automated. Clears coin jams and makes refunds at designated locations as required. - Responsible for inventory control, to include micro markets, trucks, routes, etc. in both the vending and micro market systems. - Collects turn-in money bags daily from Cash Handling Clerks; counts and verifies cash receipt, prepares Daily Cash Receipt (SS/120) and arranges for deposit in accordance with established procedures. Receives bills from Cash Handling Clerk and purchases coins from Cashier's Cage Navy Exchange. - Interacts with customers and coworkers in a friendly and professional manner, which includes adhering to NEX dress code/uniform standards, and assisting/supporting other vending team members to the maximum extent possible. - Becomes knowledgeable regarding merchandise selected; including proper set-up, use, care, characteristics of various product price points. Communicates product-related information to customers knowledgeably and legibly. - Operates motor vehicle throughout the geographical area in connection with duties performed. Loads and unloads merchandise by hand or dolly; insures that merchandise is protected from damage or bad weather. Prepares and maintains Daily Trip Report of all trips made. - Adheres to and/or coordinates preventive maintenance schedule (i.e. oil change, tune up, brakes, etc.) with designated NEX personnel accordingly. Ensures to maintain proper level of fuel during the operation of the vehicle, and retains all receipt regarding refueling and/or maintenance. Ensures interior of the vehicle is clean and free of all debris, and returned to designated parking area at end of work day. Performs other related duties assigned. PHYSICAL EFFORT : Regularly lifts and transports moderately heavy objects weighing up to 40 lbs. occasionally handles heavier items with assistance or with material handling equipment. Regular walking, bending, and reaching are required. WORKING CONDITIONS: Work is performed both inside and outside. Incumbent is occasionally exposed to bad weather conditions while loading and unloading vehicle. Drives in all types of bad weather and is subject to cuts or bruises. JOB REQUIREMENTS: 1. Must possess a valid state driver's license or a valid commercial driver's license (CDL). 2. Must possess the knowledge and skills necessary to operate a motor vehicle safely. 3. Must be able to pass appropriate background checks needed for the specific area of responsibility (e.g. Federal, DOD, Security Clearance, etc.). 4. Pass the GSA defensive driving course. Qualifications: Qualifications- External GENERAL EXPERIENCE: One year progressive responsible clerical, office or retail sales work of any kind in which the applicant has demonstrated the ability to interact with customers. OR SUBSTITUTION OF EDUCATION FOR GENERAL EXPERIENCE: Half-year of academic study above the high school level may be substituted for each 6 months of general experience requirement. AND SPECIALIZED EXPERIENCE: One year of progressively responsible experience that provides the applicant with knowledge and skills in the fundamentals of retail to include (retail sales, services, vending, store operations, and warehouse etc.) Physical Requirements: Frequently stands, walks, and lifts moderately heavy objects weighing up to 40 lbs. Requirements: - Must possess a valid state driver's license. - Must possess the knowledge and skills necessary to operate a motor vehicle safely. - Must be able to pass appropriate background checks needed for the specific area of responsibility (e.g. Federal, DOD, Security Clearance, etc.) - Must Pass the GSA defensive driving course.



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