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SALES ASSOCIATE - Navy Exchange Services (NEX)
Posted: Mar 02, 2022 07:46
PANAMA CITY, Florida
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Title: SALES ASSOCIATE Location: United States-Florida-Panama City Job Number: 220000UY JOB SUMMARY As a sales associate, you will be the face of our company! You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational, insightful, and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization. DUTIES AND RESPONSIBILITIES CUSTOMER SERVICE - Proactively engage and make a connection with customers. - Asking questions and listening to customer's needs. - Directing customers to merchandise; informing them about upcoming events, promotions, mobile offers, STAR card - Provide premier customer service. - Cooperate and build positive, inclusive and respectful relationships; take accountability for your own actions and outcomes. ORGANIZATION - Maintaining store appearance. SALES - Cross-selling products and knowing layout of the store. - Make suggestions to customer on latest trends and current promotions based on customer's individual needs. - Upselling products. - Learning product features; keeping up with the latest trends; leveraging company tools and technology to confidently provide the customer with product knowledge/specs. - Using a Point-of-Sales system, processing cash exchanges, discounts, gift cards, credit cards, debit cards (cash handling) including counting money and returning accurate amounts to customer. - Completing various forms of paperwork, reports, and reconciliation. INVENTORY - Be the keeper of merchandise, complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. (May participate in periodic inventories) DEPENDABILITY - Adherence to assigned work schedule. Accurate and complete follow through on work assignments. - Other Duties as assigned. Qualifications: QUALIFICATIONS PRODUCT KNOWLEDGE - Basic knowledge of products/merchandise. EXPERIENCE - Retail experience, preferred but not required. COMMUNICATION SKILLS - Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper etiquette. MATHETMATICAL SKILLS - Basic math functions such as addition, subtraction, multiplication, and division. REASONING ABILITY - Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision. PHYSICAL DEMANDS/WORK ENVIRONMENT This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location. OTHER SKILLS Enthusiastic, friendly, and energetic with a desire to provide outstanding service. WORK HOURS Available to work a variety of hours, which may include early mornings, evenings, weekends and holidays.



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PART-TIME (20 - 34.5 HRS) - SALES ASSOCIATE - BAYVIEW - NAVAL BASE SAN DIEGO - Navy Exchange Services (NEX)
Posted: Mar 02, 2022 07:45
SAN DIEGO, California
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Title: PART-TIME (20 - 34.5 HRS) - SALES ASSOCIATE - BAYVIEW - NAVAL BASE SAN DIEGO Location: United States-California-San Diego Job Number: 220000QA Job Summary: As a sales associate you will be the face of our company You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization. Duties and Responsibilities: CUSTOMER SERVICE Proactively engage and make a connection with customers. Asking questions and listening to customers needs. Directing customers to merchandise informing them about upcoming events promotions mobile offers STAR card Provide premier customer service. Cooperate and build positive inclusive and respectful relationships take accountability for your own actions and outcomes. ORGANIZATION Maintaining store appearance. SALES Cross-selling products and knowing layout of the store. Make suggestions to customer on latest trends and current promotions based on customers individual needs. Upselling products. Learning product features keeping up with the latest trends leveraging company tools and technology to confidently provide the customer with product knowledgespecs. Using a Point-of-Sales system processing cash exchanges discounts gift cards credit cards debit cards cash handling including counting money and returning accurate amounts to customer. Completing various forms of paperwork reports and reconciliation INVENTORY Be the keeper of merchandise complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories DEPENDABILITY Adherence to assigned work schedule. Accurate and complete follow through on work assignments Other Duties as assigned QUALIFICATIONS PRODUCT KNOWLEDGE Basic knowledge of productsmerchandise EXPERIENCE Retail experience preferred but not required COMMUNICATION SKILLS Strong interpersonal and communication skills. Ability to read write and interpret instructional documents such as safety rules operating and maintenance instructions and procedure manuals. Ability to effectively communicate with customers peers and management. Ability to communicate on the telephone with proper etiquette. MATHETMATICAL SKILLS Basic math functions such as addition subtraction multiplication and division. REASONING ABILITY Ability to multitask while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision. PHYSICAL DEMANDS / WORK ENVIRONMENT This position involves constant moving talking hearing reaching grabbing and standing for at least two consecutive hours. May occasionally involve stooping kneeling crouching and climbing ladders. Vision abilities include close vision color vision depth perception and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location. OTHER SKILLS Enthusiastic friendly and energetic with a desire to provide outstanding service. WORK HOURS Available to work a variety of hours which may include early Qualifications: No experience required. High school graduate or equivalent preferred.



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(NEX OCEANA) LOSS PREVENTION/SAFETY INVEST (DETECTIVE) - Navy Exchange Services (NEX)
Posted: Mar 02, 2022 07:45
VIRGINIA BEACH, Virginia
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Title: (NEX OCEANA) LOSS PREVENTION/SAFETY INVEST (DETECTIVE) Location: United States-Virginia-Virginia Beach Job Number: 220000MV Job Summary: Responsible for the protection of Navy Exchange assets through investigative strategies and the auditing of controls designed to prevent and minimize loss potential. Duties and Responsibilities: Maintains surveillance throughout the Navy Exchange facilities, as assigned, to identify and detect suspicious activity contributing to both external and internal losses. Utilizes various surveillance techniques, including overt and covert Closed Circuit Television systems. Consistent with established NEXCOM Loss Prevention / Safety ("LPS") policies, procedures and standards, detect and detain individuals suspected of shoplifting. Investigates other suspected incidents of fraud, waste and abuse, as directed. Prepares case reports, investigative notes, and processes evidence in accordance with NEXCOM LPS standards. - Conducts audits, as directed by the Loss Prevention / Safety Manager or Supervisor, of cash registers, cash offices, retail inventory controls, and service operations. - Conducts investigative research, as directed, of cash variances and suspicious register transactions utilizing ASPECT Point of Sale Exception Reporting Systems and the In-Store Processor, as well as other investigative tools. - Conducts Accident Investigations involving associates and customers in accordance with prescribed NEXCOM guidelines, to include report writing and obtaining photographic evidence, as necessary. - Maintains absolute confidentiality of all investigative research and case information. - Maintains physical security of NEX facilities, adhering to site specific Opening / Closing procedures, Key Controls, Electronic Article Surveillance policies, and Intrusion Detection System alarm controls and response procedures. - Maintains fire / safety controls and precautions by conducting inspections, as directed, of fire suppression systems, emergency equipment, and potential workplace hazards. - Provides assistance to management in evacuations of NEX facilities, and the implementation of mandated Force Protection / Anti-Terrorist measures . - Monitors Known Theft evidence, Lost & Found programs, and Access Control policies specific to the assigned Navy Exchange facilities. - Assists and monitors the destruction and disposal of merchandise "marked to zero" in accordance with prescribed NEXCOM policies. - Testifies, as necessary, in criminal and civil court proceedings to include Military Courts Martial and other military command disciplinary proceedings and administrative hearings. - Adheres to prescribed work schedules, as determined to be in the best interest of the NEX. - Maintains a professional image and demeanor in appearance and communications at all times. - Maintains the department dress code, as prescribed by the Loss Prevention/Safety Manager or Supervisor, based on assigned duties. - Promotes and adheres to NEXCOM LPS programs, such as: Civil Recovery, Y.E.S. for juvenile shoplifters, Code Adam, and the IDEAS Reward Program. - Maintains a thorough knowledge of factors contributing to inventory shrinkage, specific High Shrink Departments and current strategies in place to address shrinkage concerns. - Assists, as directed, in the LPS training and awareness initiatives of NEX associates. - Performs other related administrative/investigative duties as assigned Qualifications: GENERAL EXPERIENCE: 1 year responsible experience in clerical, office or retail sales store work of any kind which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled. AND SPECIALIZED EXPERIENCE: 1 year experience which clearly demonstrated that the applicant posses a knowledge of general law enforcement methods and techniques or experience in investigative type work which included the protection of property, equipment or materials; and person-to-person relationships in maintaining various rules and regulations. SUBSTITUTION OF EDUCATION FOR EXPERIENCE For 2 years experience: 1 year of academic study above the high school level, which included 6 semester hours in policy administration, police law, evidence, investigation, criminology, law enforcement or similar subjects, may be substituted for each year of experience.



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Janitor Flex - Navy Exchange Services (NEX)
Posted: Mar 01, 2022 09:35
SILVERDALE, Washington
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Title: Janitor Flex Location: United States-Washington-Silverdale Job Number: 2200011O Eligible for $500 Hiring Incentive Come work for the Navy Exchange...where you can have a retail career with a purpose! We are a world-class retailer serving the best customers in the world: active duty and retired military and their families. No military affiliation is required. Job Summary: Performs a full range of cleaning tasks involved in the maintenance of a designated area utilizing heavy industrial type equipment. PHYSICAL DEMANDS Moderately heavy physical effort is used occasionally in moving setting up and working from ladders and scaffolds. Frequently lifts and moves objects weighing about 40 pounds and occasionally objects weighing over 50 pounds. WORKING CONDITIONS Indoors in areas which normally have adequate heat light and ventilation. Occasionally exposed to skin irritations from strong cleaning solutions. Possibility exists of serious disabling injury as a result of electrical shocks from power cleaning equipment or from falling scaffolds or ladders Qualifications: Six months experience performing cleaning tasks using industrial type cleaning equipment. Physical requirements Moderately heavy physical effort is used occasionally in moving setting up and working from ladders and scaffolds. Frequently lifts and moves objects weighing about 40 pounds and occasionally objects weighing over 50 pounds.



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NGIS Bangor Custodial Worker(Housekeeper) Flex - Navy Exchange Services (NEX)
Posted: Mar 01, 2022 09:35
SILVERDALE, Washington
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Title: NGIS Bangor Custodial Worker(Housekeeper) Flex Location: United States-Washington-Silverdale Job Number: 220000YW Come work for the Navy Gateway Inn & Suites...where you can have a hospitality career with a purpose! We serve the best customers in the world: active duty and retired military and their families. NGIS provides Priority-One lodging for the Official Temporary Duty (TDY) traveler. If you really enjoying working with others, like variety, and want to improve the health and well-being of our service members and their families, this could be the job for you!! This position is located at NGIS Bangor. No military affiliation is required. Job Summary: Incumbents of this position are responsible for managing businessbased lodging for a mobile defense community. The NGIS program provides services amenities and accommodations that are similar to those provided by quality commercial hotels. Qualifications: "No experience required; High School graduate or equivalent preferred." Physical requirements: moderate physical effort, moving furniture and the use of hand or lightweight powered cleaning equipment, including the ability to lift up to 45 pounds is required. Note: This position is subject to a favorable National Agency Check (NAC). This position is required to attend and complete mandatory training programs to obtain housekeeping certification and re-certification. Training is provided in varying environments such as classroom-trainer led, online self-guided courses, virtual-led courses and hands on training. The incumbent is required to obtain a housekeeping certification within 120 days of employment.



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NGIS Bangor Custodial Worker(Housekeeper) Flex - Navy Exchange Services (NEX)
Posted: Mar 01, 2022 09:35
SILVERDALE, Washington
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Job Description

Title: NGIS Bangor Custodial Worker(Housekeeper) Flex Location: United States-Washington-Silverdale Job Number: 220000WB Come work for the Navy Gateway Inn & Suites...where you can have a hospitality career with a purpose! We serve the best customers in the world: active duty and retired military and their families. NGIS provides Priority-One lodging for the Official Temporary Duty (TDY) traveler. If you really enjoying working with others, like variety, and want to improve the health and well-being of our service members and their families, this could be the job for you!! This position is located at NGIS Bangor. No military affiliation is required. Job Summary: Incumbents of this position are responsible for managing businessbased lodging for a mobile defense community. The NGIS program provides services amenities and accommodations that are similar to those provided by quality commercial hotels. Qualifications: "No experience required; High School graduate or equivalent preferred." Physical requirements: moderate physical effort, moving furniture and the use of hand or lightweight powered cleaning equipment, including the ability to lift up to 45 pounds is required. Note: This position is subject to a favorable National Agency Check (NAC). This position is required to attend and complete mandatory training programs to obtain housekeeping certification and re-certification. Training is provided in varying environments such as classroom-trainer led, online self-guided courses, virtual-led courses and hands on training. The incumbent is required to obtain a housekeeping certification within 120 days of employment.



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NGIS Bangor Custodial Worker (Housekeeper) PT w/Benefits - Navy Exchange Services (NEX)
Posted: Mar 01, 2022 09:35
SILVERDALE, Washington
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Title: NGIS Bangor Custodial Worker (Housekeeper) PT w/Benefits Location: United States-Washington-Silverdale Job Number: 220000YX Come work for the Navy Gateway Inn & Suites...where you can have a hospitality career with a purpose! We serve the best customers in the world: active duty and retired military and their families. NGIS provides Priority-One lodging for the Official Temporary Duty (TDY) traveler. If you really enjoying working with others, like variety, and want to improve the health and well-being of our service members and their families, this could be the job for you!! This position is located at NGIS Bangor. No military affiliation is required. Job Summary: Incumbents of this position are responsible for managing businessbased lodging for a mobile defense community. The NGIS program provides services amenities and accommodations that are similar to those provided by quality commercial hotels. Qualifications: "No experience required; High School graduate or equivalent preferred." Physical requirements: moderate physical effort, moving furniture and the use of hand or lightweight powered cleaning equipment, including the ability to lift up to 45 pounds is required. Note: This position is subject to a favorable National Agency Check (NAC). This position is required to attend and complete mandatory training programs to obtain housekeeping certification and re-certification. Training is provided in varying environments such as classroom-trainer led, online self-guided courses, virtual-led courses and hands on training. The incumbent is required to obtain a housekeeping certification within 120 days of employment.



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FRONT DESK ASSOCIATE FLEX (up to 19.5hrs/wk) - Navy Exchange Services (NEX)
Posted: Mar 01, 2022 09:35
DAHLGREN, Virginia
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Title: FRONT DESK ASSOCIATE FLEX (up to 19.5hrs/wk) Location: United States-Virginia-Dahlgren Job Number: 220000Y5 Job Summary: Position is responsible for performing front desk and/or reservation functions for the lodging program. Duties and Responsibilities: Ensures security of all guests is maintained at all times Ensures guest privacy is maintained at all times. Must possess a welcoming manner and positive attitude, demonstrate effective communication skills, professionally interact with guests, answering guest questions concerning hotel facilities and provide information about local attractions. Provide assistance in handling customer complaints involving management as necessary. Utilizes the Property Management System (PMS) to access the guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests. Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges. Provides guests with their room key or card. Receives requests and processes reservations within established guidelines. When rooms are not available provides a certificate of non-availability (CAN) and/or alternative lodging in the area. Registers and assigns rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary. Receives and is accountable for a change fund. Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures. Responsible for inventorying all keys and any other supplies or amenities maintained at the front desk. Keeps the front desk and lobby area clean and neat. May be required to run and print various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List, and Night Audit reports to include Daily Monthly and Annual occupancy reports. PAS 10232020 Verifies charges for correctness makes appropriate changes if errors occur and completes all computer generated reports as assigned and notates any account discrepancies for action by management. PAS 10232020 Answers phones and transfers calls to appropriate individuals and replies to guest questions. Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guest to a different room when required. May be required to retrieve Lost and Found items and contact the guest regarding lost or found items. The position may require a rotating shift schedule. Work hours may be scheduled for anytime during a 24-hour day, 7 days a week. Performs other related duties as assigned Our teams are working tirelessly to provide a clean and safe environment for our Associates and customers. We continue to enhance and modify our protocols, as appropriate. This includes: - Plexiglas guards at cash registers. - Cleaning protocols that include hand sanitizer and supplies to clean throughout the day. - Social Distancing by maintaining at least six feet between yourself and shoppers. - Face masks to be worn by customers & Associates at all times. Qualifications: GENERAL EXPERIENC E: One year of experience in administrative, professional, investigative or other responsible work which enabled the applicant to gain a general knowledge of business practices and administrative processes; skill in dealing with others in person-to-person work relationships; and the ability to exercise mature judgment. Ability to effectively communicate both orally and written with proficient English. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE : 1 year of academic study above the high school level successfully completed in a hotel/lodging/hospitality school may be substituted at the rate of one-half academic year of study for 6 months of general experience, provided such study included a minimum of 6 semester hours, or the equivalent, per year in subjects related to the specialized field. AND SPECIALIZED EXPERIENCE : One year of responsible experience in administrative, supervisory, professional or technical work that demonstrated knowledge of front of house hospitality operations: or similar work which demonstrated knowledge and abilities within a guest services environment. Including basic math and reading skills; experience with computers; knowledge of software programs including knowledge of the property management system; and experience handling large amounts of cash.



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CUSTODIAL WORKER (HOUSEKEEPER) FLEX (0-19.5 HRS/WK) - Navy Exchange Services (NEX)
Posted: Mar 01, 2022 09:35
DAHLGREN, Virginia
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Title: CUSTODIAL WORKER (HOUSEKEEPER) FLEX (0-19.5 HRS/WK) Location: United States-Virginia-Dahlgren Job Number: 220000Y2 Job Summary : Incumbents of this position are responsible for managing business based lodging for a mobile defense community. The NGIS program provides services amenities and accommodations that are similar to those provided by quality commercial hotels. Duties and Responsibilities : Performs varying degrees of in cleaning processes. Demonstrates proficiency related to daily service, checkout, deep cleaning, and special project cleaning assignments based on Lodging program cleaning standards. Vacuums, sweeps and mops floors, dusts, and polishes, cleans and moves furniture. Removes trash, places in dumpsters, and replaces liners. Places proper number of amenities in room to include consumables & non-consumables, and linens in kitchen and bathroom. Removes and replaces bed linen, inspects mattresses and pullout sofas, and moves/repositions beds upon guest checkout weekly or at a guests' request. . Cleans walls, doors, ceilings, stand-up & ceiling fans, light fixtures, exterior of air vents, windowsill tracks, blinds and curtains. Cleans coffee makers, ice buckets, beverage kits, refrigerators, stovetops, cookware, utensils, cutlery, cups & glasses, plates, sinks, counters, ovens, ranges, cupboards, drawers, and microwaves, to include proper programming of its respective clock time. Ensures dishwashers are clean and in working condition. Cleans vanities, mirrors, hardware, cabinets, shelving, toilets, bath, tubs & shower stalls, tile, and bathroom exhaust fans. Replaces bathroom terry and linens to include shower curtains. Cleans irons, removes excess water and replaces as necessary, cleans ironing boards and replaces covers as necessary, cleans and ensures proper functionality of luggage racks, and ensures proper numbers of clean male/female hangers are available in closets. Cleans washers and dryers and ensures machines are operational. Ensures in-room guest directories are clean and organized, TVs are clean and programmed to proper channel and volume, alarm clocks are properly programmed with backup battery and in room, phones are clean properly programmed and in working condition. Cleans common area spaces to include vending rooms and ice machines, laundry rooms, elevators, break rooms, walkways, corridors, stairwells, office spaces, lounges, storerooms, and storage spaces. Performs deep cleaning as required by program standards e.g. on a scheduled basis and upon checkout of guests in pet friendly rooms and in rooms that had an ADA service animal which includes but is not limited to: Defrosting the refrigerator, cleaning windows inside and out, replacing and/or cleaning drapes, moving furniture, and cleaning normally hidden areas, carpet cleaning shampoo and/or spot treatment, cleaning walls & woodwork and other such tasks. Counts sorts inspects and prepares linen for operational use. Applies Blood Borne Pathogen criteria to determine potential safety concerns related to contaminated linens and applies appropriate NGIS protocols during daily service activity. Completes maintenance requests for items broken defective or in need of replacing. Performs basic routine maintenance on vacuum cleaners by cleaning all areas and replacing filters as necessary. Maintains the cleanliness, inventory, and organization of housekeeping carts and linen carts. Reports any damages or valuables e.g. large amounts of cash jewelry or confidential/sensitive information left out in the open by guests to the Supervisor. Reports any activity that appears unsafe, illegal, or suspicious to the Supervisor. Interacts professionally with guests and other team members, displays a positive attitude, utilizes effective communication skills, and assists guests to include answering questions concerning hotel facilities and provides information about on base and local attractions. Communicates with the front desk when identifying lost and found items by annotating all relevant information to facilitate retrieval of the item for that specific guest. Maintains key control for assigned key and reports any issues immediately to the Supervisor. Performs other related duties as required Qualifications: Our teams are working tirelessly to provide a clean and safe environment for our Associates and customers. We continue to enhance and modify our protocols, as appropriate. This includes: - Plexiglas guards at cash registers. - Cleaning protocols that include hand sanitizer and supplies to clean throughout the day. - Social Distancing by maintaining at least six feet between yourself and shoppers. - Face masks to be worn by customers & Associates at all times. No experience required High School graduate or equivalent preferred. Physical requirements Moderate physical effort moving furniture and the use of hand or lightweight powered cleaning equipment including the ability to lift up to 45 pounds is required. Note This position is subject to a favorable National Agency Check NAC. This position is required to attend and complete mandatory training programs to obtain housekeeping certification and recertification. Training is provided in varying environments such as classroom/trainer led, online self-guided courses, virtual led courses and hands on training. The incumbent is required to obtain a housekeeping certification within 120 days of employment.



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STORE WORKER - SAN DIEGO HOME STORE/ PART TIME (20-34.5 HOURS) - Navy Exchange Services (NEX)
Posted: Mar 01, 2022 09:35
SAN DIEGO, California
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Title: STORE WORKER - SAN DIEGO HOME STORE/ PART TIME (20-34.5 HOURS) Location: United States-California-San Diego Job Number: 220000VT Come work for us as a FEDERAL EMPLOYEE , and help support our mission by providing customers with quality goods and services at a savings and to support quality of life programs for active duty military, retirees, reservists and their families Job Summary: Performs various duties in connection with loading unloading verifying of merchandise in an Exchange store storeroom andor location or movingstacking layaway merchandise in assigned locations. Duties and Responsibilities: Loads and unloads merchandise, examines for damage or shortages. Verifies type and quantity of merchandise received for agreement with documentation provided brings to attention of supervisor discrepancies andor deficiencies found. Assists in assembly and loading of merchandise in connection with requests received. Unpacks segregates and stocks counters andor shelves with merchandise in accordance with established instructions. May price stamp merchandise. Assists in the conduct of periodic inventories by counting stock items remaining on shelves and in keeping storage and sales area clean and orderly. Moves specifically designated merchandise identified as layaway from retail store to other designated warehouse area. Stacks such merchandise according to prescribed procedure. Returns merchandise to store as required. Insures that proper documentation is made and copies are forwarded to appropriate departments. May be required to perform such other duties as operating price tag machine unloading boxes and packages and pulling merchandise from stock or stock shelves. As required assists customers in locating merchandise and answering questions of a general nature. May operate a cash register on an occasional basis. Works under the general supervision of a designated supervisor carrying out assignments with little review during progress of work. Specific instructions are provided on new and unfamiliar situations. Completed work is checked to see that instructions have been followed. Performs other related duties as assigned. May work across multiple departments based upon business needs. The initial assignment is in the Consumables Dept. PHYSICAL EFFORT- Stands walks and handles merchandise up to 50 pounds with assistance. WORKING CONDITIONS- Generally works indoors. Is exposed to drafts heat e.g. combination controlled temperaturesclimates and weather conditions noise and dust. May have to stand for long periods. TRAINING REQUIREMENT- Associate must receive Hazardous Material HazMat training within 90 days of hire per Department of Transportation regulations By choosing to work for the NEXCOM Enterprise, you will enjoy one of the best benefit packages available anywhere: PAID ANNUAL AND SICK LEAVE MEDICAL/DENTAL INSURANCE FLEXIBLE SPENDING ACCOUNT PENSION PLAN 401k SAVINGS PLAN LIFE INSURANCE TAX FREE SHOPPING PRIVILEGES Qualifications: Six months experience performing various duties in connection with loading unloading and verifying of merchandise. Physical requirements Stands walks and handles merchandise up to 50 pounds with assistance.



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ACCOUNTING TECHNICIAN, FT (35-40HRS), ACCOUNTING, WEST COAST OFFICE - Navy Exchange Services (NEX)
Posted: Mar 01, 2022 09:35
NATIONAL CITY, California
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Title: ACCOUNTING TECHNICIAN, FT (35-40HRS), ACCOUNTING, WEST COAST OFFICE Location: United States-California-National City Job Number: 220000YO Come work for us and help support our mission by providing customers with quality goods and services at a savings and to support quality of life programs for active duty military, retirees, reservists and their families Job Summary: Serves as the Senior Accounting Technician with responsibility for the preparation and maintenance of journals subsidiary ledgers schedules and recapitulations. Duties and Responsibilities: Transfers between branches and/for departments, sales and cash flow, etc. Prepares daily flash reports, month end, quarterly and annual reports. - Prepares journal vouchers to adjust accounts and transfer funds as required. - Analyzes retail accounting data such as gross profits, sales, open to buy, inventory purchases, net transfers, cost of sales, etc; reports abnormal trends to supervisor. - Maintains accurate and complete accountability records for inventories in the main and location stores and consolidated book inventory for the activity. - Composes correspondence in reply to letters, memoranda and other inquiries. Obtains information from various sources in developing replies and takes action to resolve problems which inquiries represent. - In absence of Accounting Manager/Supervisor the personnel of the Accounting Office, maintains productivity and continuity, resolves problems arising with respect to the various activities including cash accounting, payroll, sales audits, cash reconciliation, accounts payable, and data transcriptions. Assists in the selection of candidates for appointment to vacancies and coordinates the preparation of subsidiary reports for entry into the general ledger. - Performs other related duties as assigned. Qualifications: A total of 4 years consisting of the following GENERAL EXPERIENCE 3 years experience gained in work which has demonstrated arithmetic aptitude and ability accuracy and attention to detail and the ability to apply established procedures for recording and compiling data. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE 1 year of academic study above the high school level may be substituted for 9 months of experience up to a maximum of a 4 year bachelors degree for 3 years of general experience. AND SPECIALIZED EXPERIENCE 1 year responsible experience which enabled the applicant to acquire and apply a knowledge of established accounting and related data processing procedures and techniques in the performance of such functions as analyzing and classifying or recording transactions balancing reconciling adjusting or examining accounts developing or verifying accounting data for reports statements and schedules or performing prescribed analyses of accounting data. By choosing to work for the NEXCOM Enterprise, you will enjoy one of the best benefit packages available anywhere: PAID ANNUAL AND SICK LEAVE MEDICAL/DENTAL INSURANCE FLEXIBLE SPENDING ACCOUNT PENSION PLAN 401k SAVINGS PLAN LIFE INSURANCE TAX FREE SHOPPING PRIVILEGES



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NGIS Bremerton Custodial Worker(Housekeeper) Flex - Navy Exchange Services (NEX)
Posted: Mar 01, 2022 09:35
BREMERTON, Washington
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Title: NGIS Bremerton Custodial Worker(Housekeeper) Flex Location: United States-Washington-Bremerton Job Number: 220000YU Come work for the Navy Gateway Inn & Suites...where you can have a hospitality career with a purpose! We serve the best customers in the world: active duty and retired military and their families. NGIS provides Priority-One lodging for the Official Temporary Duty (TDY) traveler. If you really enjoying working with others, like variety, and want to improve the health and well-being of our service members and their families, this could be the job for you!! This position is located at NGIS Bremerton. No military affiliation is required. Job Summary: Incumbents of this position are responsible for managing businessbased lodging for a mobile defense community. The NGIS program provides services amenities and accommodations that are similar to those provided by quality commercial hotels. Qualifications: "No experience required; High School graduate or equivalent preferred." Physical requirements: moderate physical effort, moving furniture and the use of hand or lightweight powered cleaning equipment, including the ability to lift up to 45 pounds is required. Note: This position is subject to a favorable National Agency Check (NAC). This position is required to attend and complete mandatory training programs to obtain housekeeping certification and re-certification. Training is provided in varying environments such as classroom-trainer led, online self-guided courses, virtual-led courses and hands on training. The incumbent is required to obtain a housekeeping certification within 120 days of employment.



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NGIS Bremerton Custodial Worker (Housekeeper) PT w/Benefits - Navy Exchange Services (NEX)
Posted: Mar 01, 2022 09:35
BREMERTON, Washington
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Title: NGIS Bremerton Custodial Worker (Housekeeper) PT w/Benefits Location: United States-Washington-Bremerton Job Number: 220000YV Come work for the Navy Gateway Inn & Suites...where you can have a hospitality career with a purpose! We serve the best customers in the world: active duty and retired military and their families. NGIS provides Priority-One lodging for the Official Temporary Duty (TDY) traveler. If you really enjoying working with others, like variety, and want to improve the health and well-being of our service members and their families, this could be the job for you!! This position is located at NGIS Bremerton. No military affiliation is required. Job Summary: Incumbents of this position are responsible for managing businessbased lodging for a mobile defense community. The NGIS program provides services amenities and accommodations that are similar to those provided by quality commercial hotels. Qualifications: "No experience required; High School graduate or equivalent preferred." Physical requirements: moderate physical effort, moving furniture and the use of hand or lightweight powered cleaning equipment, including the ability to lift up to 45 pounds is required. Note: This position is subject to a favorable National Agency Check (NAC). This position is required to attend and complete mandatory training programs to obtain housekeeping certification and re-certification. Training is provided in varying environments such as classroom-trainer led, online self-guided courses, virtual-led courses and hands on training. The incumbent is required to obtain a housekeeping certification within 120 days of employment.



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Cashier Flex - Navy Exchange Services (NEX)
Posted: Mar 01, 2022 09:35
BREMERTON, Washington
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Title: Cashier Flex Location: United States-Washington-Bremerton Job Number: 2200011R Eligible for $500 Hiring Incentive Come work for the Navy Exchange...where you can have a retail career with a purpose! We are a world-class retailer serving the best customers in the world: active duty and retired military and their families. No military affiliation is required. Job Summary: As a Cashier you will be the face of our company You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization. Qualifications: No experience required. High school graduate or equivalent preferred.



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MERCHANDISER TRAINEE - Navy Exchange Services (NEX)
Posted: Feb 27, 2022 07:20
VIRGINIA BEACH, Virginia
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Title: MERCHANDISER TRAINEE Location: United States-Virginia-Virginia Beach Job Number: 2200009F Job Summary: Entry level position that performs routine administrative and clerical tasks including data entry related to Buying Planning Marketing or Web support under designated supervisor for a worldwide retail organization. Serves in a developmental capacity for a Merchandiser NF3 position PD 5357. Duties and Responsibilities: Maintains relationships to collaboratively work to resolve any issuesdiscrepancies with support areas. Communicates and responds to inquiries from internal and external customers to include HQ associates store operations vendors etc. Works closely with NEXCOM departments vendors stores etc. to facilitate flow of information pertaining to area of responsibility. Works in a learning capacity to develop the skills and knowledge and gain the experience necessary to advance to the next level. Assists in the preparation of required documents in accomplishing assigned tasks. Performs data entry functions related to assigned area of responsibility. Maintains proficiency in use of internal computer systems. Provides clerical support to other members of the team. Performs a variety of administrative duties such as answering phones opening mail filing typing distributing reports and creating presentations. Works under close supervision. Performs other related duties as assigned. Incumbent may progress noncompetitively to a Merchandiser position NF03 3A PD 5357 upon the completion of qualification requirements and documentation of the successful completion of predetermined official training within a one year timeframe advancement is not permitted with



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CUSTOMER SERVICE REPRESENTATIVE (UNIFORM/E-COMMERCE) - Navy Exchange Services (NEX)
Posted: Feb 27, 2022 07:20
VIRGINIA BEACH, Virginia
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Title: CUSTOMER SERVICE REPRESENTATIVE (UNIFORM/E-COMMERCE) Location: United States-Virginia-Virginia Beach Job Number: 2200009V Job Summary: Responsible for providing knowledgeable courteous and professional service and assistance to our NEX customers and stores via the telephone and email. Reports to Customer Contact Center Supervisors. Duties and Responsibilities: Responds to inquiries and assists customers andor stores via phone and email. Including however not limited to Online Orders and Phone Orders. Maintains appropriate documentation for Customer Orders while adhering to PII and PCI requirements. Provides Friendly Professional and Personalized customer service at all times. Manages difficult customer situations responding promptly to the needs of the customer resolving issues in the most cost effective manner while maximizing customer satisfaction. Escalates unresolved customer issues to supervisor as necessary. Comprehends captures and interprets basic customer information updating the Customer data base with required changes in a precise accurate manner. Prepares and sends email correspondence in accordance with the Standard Operating Procedures SOP as defined by the management team. Tracks orders and provides delivery status using multiple manifest systems and other tracking methods including external sites such as DHL and FedEx. Analyzes problems and offers solutions. Communicates in a professional manner with clarity using good verbal and written communication skills at all times. Handles customer inquiries and complaints with tact and professionalism. Provides customer assistance regarding product information as well as warranty related problems. Maintaining an understanding of Uniform regulations Keep it New KIN plans and NEXCOMs policies and procedures as it applies to returns. Serves as liaison between the merchants store personnel distribution and accounting personnel vendors and other business partners as necessary. Stays abreast of product promotional and systems developments. Maintaining an understanding of current NEX policies and procedures. Adapts easily to change working in a 247 environment requiring flexibility to meet unexpected demands. Works as part of a highly motivated customer service team welcoming feedback while contributing to building team spirit. Assist other Team members as needed. Works evenings weekends holidays and overtime as needed. Works under the general supervision of designated supervisors. Work is performed independently within the framework of established policies and procedures and is reviewed in terms of efficiency accuracy conformance and compliance with PII PCI ASER and other written policies procedures and instructions. Adheres to prescribed telephone and email etiquettescripts utilizing the Standard Operating Procedures as defined by management. Processes orders for authorized patrons as defined in the Armed Services Exchange Regulations ASER. Performs other related duties as assigned Qualifications: GENERAL EXPERIENCE 1 year responsible experience in customer contact center or work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE Study completed in a college university or junior college above the high school level may be substituted on the basis of onehalf academic year of study for 6 months of experience. At any level specialized experience may be substituted for required general experience. AND SPECIALIZED EXPERIENCE 1 year progressively responsible experience in retail call center or other related sales performing the kind of duties which constitute the principal work of the position to be filled.



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SIGN MAKER (ELECTRONIC) - Navy Exchange Services (NEX)
Posted: Feb 27, 2022 07:20
VIRGINIA BEACH, Virginia
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Title: SIGN MAKER (ELECTRONIC) Location: United States-Virginia-Virginia Beach Job Number: 220000XA Job Summary: Prepares pointofpurchase signs utilizing appropriate software application for supported Exchanges retailservice operations Uniform Centers and Navy Lodges. Ensures the efficient processing and distribution of sign requests and visual materials. Duties and Responsibilities: Distributes vendor coupons rebates and other promotional materials to Navy Exchange activities. Works independently within established NEXCOMNEX sales promotion schedules to input centralized pointofpurchase electronic signing such as advertising and product information signs fact tags. Transmits to NEX locations promptly before commencement of promotional events. Operates electronic sign machine systems to develop signing formats and print sign requirements utilizing appropriate software application. Develops and routinely updates extensive database of merchandise and service offering including descriptive copy prices variable by regionlocation and UPCs used in preparing and printing systemwide electronic signing. Works directly with NEXCOM buying staff and operational specialists to ensure database is accurate and promptly transmitted to NEX locations. Verifies signing format data for accuracy of input. Initiates standard corrective procedures when errors are detected. Reports equipment failures to supervisor and sign machine company technical representative to ensure prompt repair. Performs minor repairs service andor preventative maintenance as necessary. Ensures adherence to manufacturers maintenanceservice agreements. Maintains liaison between NEXCOM and NEXCENNEX sign shop. Assists sign makingvisual merchandising personnel to determine best signing concepts to meet particular requirements. Works directly with NEX personnel to resolve routine electronic signing hardware and software issues. Receives and logs sign requestsrequisitions. Ensures signs adhere to established guidelines. Electronically transmits computer generated sign formats updated merchandise database information disclaimersnotices and printing quantities to locations. Maintains inventory of centrally stored signing and visual merchandising materials and as requested prepares items for shipment to activities with the appropriate transfer documentation. Indoctrinates and provides training to NEX sign makingvisual merchandising personnel in the operation of electronic sign machine equipment electronic signing software applications and applicable database programs. Maintains a file of data disks and programs and takes inventory of supplies for electronic sign machine equipment and initiates requisitions for supplies as necessary. Performs administrative functions. Prepares correspondence such as letters memos electronic mail messages etc. in proper format. Screens telephone calls and provides general information. Prepares separates sorts etc. promotional and advertising materials such as coupons rebates and visual signing etc. Prepares routine reports requiring the gathering and compilation of informationdata from department operating records NEX advertising schedules etc. May develop and compile statistical data as required. Prepares charts graphs spreadsheets etc. Using automated equipment and software. Works under the supervision of a designated supervisor who makes assignments and is available for guidance and assistance. Refers difficult or unusual problems to supervisor for assistance. Work is reviewed by spot check for accuracy and conformance with established policies and procedures. Performs other related duties as assigned Qualifications: GENERAL EXPERIENCE 3 years experience which demonstrated possession of the necessary mechanical skills required of the position to be filled. Such experience may have been gained in operation of sign machines show card printing graphics or illustration. A thorough knowledge of the equipment setup adjustment operating procedures and a corresponding level of skill to set up operate and adjust the equipment. Candidates overall background and work history should indicate positive evidence to perform sign making work. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE 1 year of academic study above the high school level may be substituted for 9 months of experience up to a maximum of a 4 year bachelors degree for 3 years of general experience. AND SPECIALIZED EXPERIENCE One year of experience that provided knowledge of the creation of signing formats and print sign requirements. Background in the areas of planning collateral sales promotional aids such as pointof purchase signing sales incentives decor materials etc. determines best signing concepts to meet promotional needs.



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LP OMNI-CHANNEL FRAUD TRAINEE - Navy Exchange Services (NEX)
Posted: Feb 27, 2022 07:20
VIRGINIA BEACH, Virginia
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Title: LP OMNI-CHANNEL FRAUD TRAINEE Location: United States-Virginia-Virginia Beach Job Number: 2200012G Job Summary: Under the general supervision of the Omni Channel Loss Prevention Manger performs in a training capacity. Must complete basic Fraud Review of ECommerceOmniChannel transactions. Works with designated Loss Prevention personnel to learn and complete required training outlined for the position. In a learning capacity assists higher graded Loss Prevention personnel in utilizing NEXCOM tools including OMS Kount and other supporting tools as needed to prevent fraud exposure for the NEXCOM Enterprise. Incumbent must successfully complete all documented required training within 12 months and cannot progress noncompetitively to the NF3 position PD 2678 prior to this time. Duties and Responsibilities: Incumbent performs the following duties and responsibilities in a trainingassistant capacity Assist with verifying customer accounts including new accounts and review of preexisting accounts to ensure details are valid and they are authorized patrons. Contacts customers for verification of information as needed for account review and fraud review transactions will support Code M efforts to ensure a PREMIER customer experience. Supports Little Creek Return Center as directed to ensure accurate inventories transportation of merchandise and verification of customer returns. Assist with Chargeback Review assistance by validating shipping tracking appeasements refunds and providing information for dispute documentation. Assist with the support of the Code M Loyalty Program by supporting data management efforts as directed to ensure accuracy of information. May assist with the support of internal compliance programs related to large cash transactions at brick and mortar locations as identified via exception management systems. Assist with support to Code S Code N and Code M personnel for Code S support request made via electronic submissions systems and phone calls including processing of SDM tickets to support APISASPECT. Supports Code S efforts to include Code SBI Security Background Investigations Code S Operations and Investigative projects as assigned. Will enter information into a variety of systems including APIS DISS and other specialized databases. Works a variety of schedules including nights and weekends on a regular basis to ensure mission requirements are met. Develop a strong working knowledge of Microsoft Office tools Kount ECommerce exception based reporting and other Code S related systems. Performs other related duties as assigned. This is a noncritical sensitive national security position. The incumbent must receive and maintain a favorably adjudicated Tier 3 or equivalent Personnel Security investigation granting eligibility for assignment and retention to a sensitive national security position. Qualifications: A total of 2 years consisting of the following General Experience One year of experience gained in the customer contact center administrative investigative or loss prevention fields which enabled the applicant to gain skill in dealing with others in person to person work relationships and the ability to exercise mature judgment. Or Substitution of education for experience Study completed in a college university or junior college above the high school level may be substituted on the basis of onehalf academic year of study for 6 months of experience. At any level specialized experience may be substituted for required general experience. And Specialized Experience One year of progressively responsible experience in retail call center or in an eCommerceOMNIChannel environment performing the kind of duties which constitute the principal work of the position to be filled. KSA NOT REQUIRED FOR NF2



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CUSTOMER EXPERIENCE REPRESENTATIVE - Navy Exchange Services (NEX)
Posted: Feb 27, 2022 07:20
VIRGINIA BEACH, Virginia
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Title: CUSTOMER EXPERIENCE REPRESENTATIVE Location: United States-Virginia-Virginia Beach Job Number: 220000X8 Job Summary: Serves as Social Media representative providing a premier customer service experience through communication via Social Media interaction with internal and external customers including service members and their family members regarding their shopping experience resolving customer complaints compliments etc. while shopping at NEX stores. Duties and Responsibilities: Utilizes comprehensive knowledge and understanding of webbased applications and multiple social media platforms including but not limited to Facebook Twitter Instagram etc. to respond to online engagement of all Social Medial platform inquiries and complaints within a timely manner not to exceed the designated timeframe. Responds to customer inquiries quickly accurately and professionally offering solutions and feedback sparking discussion and engagement on NEX official social media channels. Follows up with customers on Home Delivery Service and Special Orders to ensure questions are correctly answered and issues resolved in a timely manner and to customers satisfaction. Provides reporting on trends customer issues specific store issues promotional issues and best practices in real time to ensure reaction in a timely manner. Uses available resources and scripts to obtain customer feedback seeks out additional resources for additional answers as necessary. Communicates effectively written and verbal with key business partners so that they are aware of turnaround time in responding to customer related issues and follows up as needed to ensure Premier Customer Service. Identifies and refers sensitive issues with broader impact to the organization to the Public Affairs Office PAO for handling. Keeps customers informed on mattersissues escalated to senior management and when to expect a response. Demonstrates advanced customer service skills including the ability to handle complex or difficult situations in a professional and tactful manner at all times. Leverages knowledge and experience with resolving customer complaints and issues to provide input in senior specialist in order to influence improvement in functional areas such as videos events frontend audiovisual etc. by working collaboratively and creatively within respective department to achieve the desired goal. Works with Specialist to develop and launch social media strategies and content relative to improving customer experience as gleaned from customer complaints and issues. Collaborate with Marketing Insights department to evaluate customer research market conditions and competitor data and implement marketing plan changes as needed as it relates to customer feedback complaints andor issues. Possesses enhanced knowledge regarding concepts practices and procedures within relative business industrysectors and demonstrates ability to respond using proper grammar and formatting provides firstcontact resolution to all issues with both templates and nontemplate related issues. Provides recommendations for new templates and emerging trends and issues to ensure managements awareness and how to respond. Demonstrates good judgment in addressing and resolving issues and making decisions that are both fiscally responsible and consistent with NEXCOMs commitment to providing Premier Customer Service. Researches develops and executes strategic social media plans for assigned Focus Markets and carries out the companys Social Media strategy as it pertains complies with NEXCOMs initiatives regarding social media initiatives accounts. Performs other related duties as assigned. Reports to the Manager Value Added Programs Qualifications: Total of 3 years of experience consisting of the following GENERAL EXPERIENCE 2 years of experience which was gained in retail ecommerce or other related responsible work that enabled the applicant to gain knowledge in providing a premier customer experience skill in dealing with others in persontoperson work relationships and the ability to exercise mature judgment. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE 1 year of academic study above the high school level may be substituted for 9 months of experience up to a maximum of a 4 year bachelors degree for 3 years of general experience. AND SPECIALIZED EXPERIENCE Minimum of 1 year of experience which demonstrated proficiency in the use of social media mediums such as Facebook Twitter Instagram strong written communication skills and strong analytical skills.



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STORE WORKER - PACKAGE STORE - Navy Exchange Services (NEX)
Posted: Feb 27, 2022 07:20
PENSACOLA, Florida
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Title: STORE WORKER - PACKAGE STORE Location: United States-Florida-Pensacola Job Number: 220000FP Job Summary: Performs various duties in connection with loading, unloading, verifying of merchandise, in an Exchange store, storeroom and/or location, or moving/stacking layaway merchandise in assigned locations. Duties and Responsibilities: - Loads and unloads merchandise; examines for damage or shortages. Verifies type and quantity of merchandise received for agreement with documentation provided; brings to attention of supervisor discrepancies and/or deficiencies found. Assists in assembly and loading of merchandise in connection with requests received. Unpacks, segregates and stocks counters and/or shelves with merchandise in accordance with established instructions. May price stamp merchandise. Assists in the conduct of periodic inventories by counting stock items remaining on shelves, and in keeping storage and sales area clean and orderly. - Moves specifically designated merchandise identified as "layaway" from retail store to other designated warehouse area. Stacks such merchandise according to prescribed procedure. Returns merchandise to store as required. Insures that proper documentation is made and copies are forwarded to appropriate departments. - May be required to perform such other duties as operating price tag machine, unloading boxes and packages, and pulling merchandise from stock or stock shelves. - As required, assists customers in locating merchandise and answering questions of a general nature. May operate a cash register on an occasional basis. - Works under the general supervision of a designated supervisor, carrying out assignments with little review during progress of work. Specific instructions are provided on new and unfamiliar situations. Completed work is checked to see that instructions have been followed. - Performs other related duties as assigned. PHYSICAL EFFORT: Stands, walks and handles merchandise up to 50 pounds with assistance. WORKING CONDITIONS: Generally works indoors. Is exposed to drafts, heat, (e.g. combination controlled temperatures/climates and weather conditions), noise, and dust. May have to stand for long periods. TRAINING REQUIREMENT: Associate must receive Hazardous Material (HazMat) training within 90 days of hire per Department of Transportation regulations. Qualifications: Six months experience performing various duties in connection with loading unloading and verifying of merchandise. Physical requirements Stands walks and handles merchandise up to 50 pounds with assistance.



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SALES ASSOCIATE - Navy Exchange Services (NEX)
Posted: Feb 27, 2022 07:20
MILTON, Florida
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Title: SALES ASSOCIATE Location: United States-Florida-Milton Job Number: 220000T6 Job Summary : As a sales associate you will be the face of our company You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization. Duties and Responsibilities : CUSTOMER SERVICE Proactively engage and make a connection with customers. Asking questions and listening to customers needs. Directing customers to merchandise informing them about upcoming events promotions mobile offers STAR card Provide premier customer service. Cooperate and build positive inclusive and respectful relationships take accountability for your own actions and outcomes. ORGANIZATION Maintaining store appearance. SALES Cross-selling products and knowing layout of the store. Make suggestions to customer on latest trends and current promotions based on customers individual needs. Up-selling products. Learning product features keeping up with the latest trends leveraging company tools and technology to confidently provide the customer with product knowledgespecs. Using a PointofSales system processing cash exchanges discounts gift cards credit cards debit cards cash handling including counting money and returning accurate amounts to customer. Completing various forms of paperwork reports and reconciliation INVENTORY Be the keeper of merchandise complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories DEPENDABILITY Adherence to assigned work schedule. Accurate and complete follow through on work assignments Other Duties as assigned QUALIFICATIONS: PRODUCT KNOWLEDGE Basic knowledge of productsmerchandise EXPERIENCE Retail experience preferred but not required COMMUNICATION SKILLS Strong interpersonal and communication skills. Ability to read write and interpret instructional documents such as safety rules operating and maintenance instructions and procedure manuals. Ability to effectively communicate with customers peers and management. Ability to communicate on the telephone with proper etiquette. MATHETMATICAL SKILLS Basic math functions such as addition subtraction multiplication and division. REASONING ABILITY Ability to multitask while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision. PHYSICAL DEMANDS/WORK ENVIRONMENT : This position involves constant moving talking hearing reaching grabbing and standing for at least two consecutive hours. May occasionally involve stooping kneeling crouching and climbing ladders. Vision abilities include close vision color vision depth perception and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location. OTHER SKILLS : Enthusiastic friendly and energetic with a desire to provide outstanding service. WORK HOURS Available to work a variety of hours which may include early mornings evenings weekends and holidays Qualifications: No experience required. High school graduate or equivalent preferred.



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SALES ASSOCIATE - MINIMART - Navy Exchange Services (NEX)
Posted: Feb 27, 2022 07:20
MILTON, Florida
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Title: SALES ASSOCIATE - MINIMART Location: United States-Florida-Milton Job Number: 220000T7 JOB SUMMARY Sells general merchandise to customers exercising professional selling techniques. Works as part of a sales team to provide service which anticipates and exceeds customer expectations. Assists in all aspects of ensuring full operation of the Food and Beverage Convenience Bar to include but not limited to: opening and closing the Convenience Bar, preparing, displaying, replenishing goods and cleaning stations and equipment as necessary. DUTIES AND RESPONSIBILITIES Applicable to Minimarts operating a Food and Beverage Convenience Bar - Greets, and engages customers in conversation for purposes of providing sales related assistance. Assists in the selection of merchandise, and suggests additional items to complement the customer's selections. Where applicable, offers customers the opportunity to purchase extended product warrantees. Explains coverage, benefits, and price. - Interacts with customers and coworkers in a friendly and professional manner, which includes adhering to NEX dress code/uniform standards, and assisting/supporting sales team members to the maximum extent possible. - Becomes knowledgeable regarding merchandise selected; including proper set-up, use, care, characteristics of various product price points, warrantee coverage, etc. Communicates product-related information to customers knowledgeably and legibly. - Ensures assigned areas are fully stocked, and merchandise is neatly arranged. Communicates with supervisor, store manager, etc. regarding stock additions, deletions, fast and slow selling merchandise, customer preferences, needs, problems, etc. Participates in department meetings and actively seeks to exchange ideas regarding improvements in customer service, job performance, achievement of store/department sales goals, etc. - Completes sales transactions efficiently. Thanks customers for their patronage. - As required, performs cash register transactions. Performs all types of cash register transactions (cash, charge, check, gift certificates, layaway, etc.) in an accurate and procedurally correct manner. - Advises customers of upcoming sales events, and services available throughout the Navy Exchange; such as gift wrapping, engraving, delivery, gift certificates, etc. Offers customers the opportunity to open a NEXCARD account and informs customers of NEXCARD account benefits. - Becomes knowledgeable in NEX store policies including Richter Merchandising System functions and operation, merchandise returns, price matching, check cashing, rain checks, etc. Handles customer returns and problems tactfully and efficiently. Applies store policies consistently and intelligently, ensuring customer satisfaction as the end result. - Maintains a high level of awareness in assigned areas and offers excellent customer service to all patrons (internal and external) in order to deter theft. - Unpacks, stages, and moves merchandise as assigned. Assists in creating store displays and in performing periodic inventories. - Completes paperwork associated with merchandise/inventory movement, price adjustments, customer returns, cash register operation, etc. accurately and completely. - Eligible for and participates in applicable commission and gainsharing sales incentive programs. - Is required to lift up to 25 lbs. as it relates to job duties including, but not limited to: assisting customers, lifting merchandise, assisting with stocking sales area as necessary, etc. Applicable to Minimarts operating a Food and Beverage Convenience Bar: Incumbents may be required to perform all or any combination of the following: - Open and close the Food and Beverage Convenience Bar. - Ensure all equipment is turned on during opening of the Minimart and turned off during closing (i.e. display merchandiser, signs, etc.). - Preheats and display products in heated display merchandiser. - Ensure sufficient goods and products are readily available for customers by replenishing products and condiments (i.e. napkins, straws, cups, lids, creamer, sugar, etc) required in the holding bins on the beverage bar. - Ensure all products remaining at the close of business are time/dated when placed in the refrigerator. - Ensure cleaning of small wares/equipment throughout the day and at closing, effective time/dating of food and beverage products to ensure quality and food integrity. - Monitors the temperature on refrigerators and freezers a minimum of 3 times daily (i.e. early morning, mid-day and late afternoon) to ensure equipment is maintaining required temperature. - May be required to attend a 4-hour food safety training session initially and required an annual refresher thereafter. Performs other related duties as assigned. Qualifications: No experience required. High school graduate or equivalent preferred.



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OPERATIONS CLERK (OA) - Navy Exchange Services (NEX)
Posted: Feb 27, 2022 07:20
MILTON, Florida
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Title: OPERATIONS CLERK (OA) Location: United States-Florida-Milton Job Number: 220000T5 Job Summary: Performs a variety of clerical, administrative and typing duties in connection with the maintenance and control of retail/services operations. Duties and Responsibilities: - Maintains retail/services cost accounting records for assigned retail/services locations. - Compiles monthly sales reports comparing current sales with previous year's sales; computes percentage of increases or decreases by department, for retail and/or services operations regional Exchanges as well as percentage of contributions to the gross sales. Prepares a variety of special and periodic reports. - Maintains price list of items on a current basis; checks extensions on purchases for designated locations and posts data to appropriate logs and ledgers; verifies balances. - Receives invoice orders with completed merchandise from vendor/manufacturer. Checks merchandise invoice against appropriate documents for accuracy. Reviews records and notifies vendor/manufacturer when discrepancies are found. Assists in resolving problems presented by stores or warehouse relating to improper documentation, incorrect shipments, wrong locations, etc. - Maintains stock control records for retail or services departments. Posts withdrawals from warehouse by merchandise transfers, posts report of goods received (RGRs) as well as goods returned to warehouse from Exchanges. Posts retail price changes (RPCs) on damaged and slow moving merchandise by description, quantity and cost price. Notifies locations of such changes. Ensures maintenance of adequate stock levels by entering the appropriate data into the computer, in accordance with established procedures. - Prepares and maintains RGRs for assigned departments by manufacturer, departments, etc. Forwards copy of RGR to appropriate office and files copy for future reference. Processes orders for various retail or service departments, vendor maintenance, pricing integrity, inputs and updates all visual rapid reorder (VRR) for the region. May work with consolidated buying office concerning advertising information sheets for upcoming corporate sale events. - Receives and makes telephone calls from vendors. Answers inquiries or refers calls to supervisor or other appropriate personnel. - May type a variety of correspondence from rough or handwritten draft. Work is typed in final form and reviewed for accuracy and conformance with procedural instructions, corrects spelling, etc. Researches office files and records for information and data to be used for reference purposes, background information and reports, etc. - May process and maintain weekly gasoline log and reports; notifies on a weekly basis all regional Exchanges on the cost of petroleum products. - Processes a wide variety of maintenance changes as indicated on predistributed reorder candidate list worksheet by buyer. Changes include quantity, transfer of merchandise to different locations, cancelled items, addition of items to certain locations, etc. - May coordinate and monitor proposed sales and inventory budget data from supported regional activities; maintenance/repair requests and telephone equipment installations, etc. - May prepare Equipment Rental Agreement for electronic/electrical equipment/appliances, etc. Sends reminder to customer concerning delinquent payments. Follows up with telephone call when necessary. - Processes payroll time cards and attaches Absence Record (SS/241), verifying accuracy. Forwards to Services Manager/Payroll Office for processing. - May direct the activities of several subordinate clerical personnel by making assignments, training new employees, answering questions, providing input for performance reviews, etc. - Works under the general supervision of a designated supervisor who makes assignments. Work is performed within the framework of established policies and guidelines. Refers unusual problems to supervisor for resolution. Work is reviewed for overall accuracy, adequacy and conformance to established procedures. - Performs other related duties as assigned. Qualifications: GENERAL EXPERIENCE 1 year progressively responsible clerical or office work of and kind in which the applicant has demonstrated the ability to perform satisfactorily at the grade level of the position. AND SPECIALIZED EXPERIENCE 1 year progressively responsible experience performing clerical or administrative support duties or experience in a related area which demonstrates the ability to perform the work of the position. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE 12 year academic study above the high school level may be substituted for each 6 months of 1 year of general and 1 year specialized.



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DIVISIONAL MANAGER - SERVICES ($10-20M) - Navy Exchange Services (NEX)
Posted: Feb 26, 2022 08:15
LEMOORE, California
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Title: DIVISIONAL MANAGER - SERVICES ($10-20M) Location: United States-California-Lemoore Job Number: 220000ZX Job Summary: Manages a variety of retail and/or services, and staff functions. Duties and Responsibilities: - Manages operations which may include all or a substantial combination of outlying stores, personalized services, vending, food, automotive, warehouses, facilities maintenance and administrative functions. Controls financial performance. Identifies and exploits areas of business opportunities. - Provides guidance and assistance to the General Manager on administrative and operational matters. Recommends and implements approved NEXCOM changes in policies and procedures to improve operations. Collaborates with managerial personnel on procedural changes affecting the overall NEX operations. - Responsible for inventory control, customer service programs, and operational reporting. Functions as Contracting Officer Technical Representative (COTR) for various vendor contractors. - Directly, or through subordinate supervisors, responsible for the full range of personnel disciplines. - Analyzes financial statements and other pertinent data to evaluate operational efficiency. Develops and controls an operating budget to include direct and indirect costs, sales and profits. Conducts budget reviews and makes adjustments. - Responsible for facility maintenance, equipment, facility improvement projects and fixed assets, etc. Ensures compliance with safety, security and fire prevention policies for all facilities. - Carries out EEO policies and communicates support to subordinates. - Reports to the General Manger. - Performs other related duties as assigned. Qualifications: GENERAL EXPERIENCE: 3 years experience in responsible work which enabled the applicant to gain a general knowledge of merchandising/retail practices and processes; skill in dealing with others in person-to-person work relationships; and the ability to exercise mature judgment. Or SUBSTITUTION OF EDUCATION FOR EXPERIENCE: 1 year of academic study, in a food or management related program, above the high school level may be substituted for 9 months of experience, up to a maximum of a 4 year bachelor's degree for 3 years of general experience. And SPECIALIZED EXPERIENCE: 2 years of progressively responsible experience which provided a knowledge of retail and/or service type operations, practices, procedures and merchandising, such as sales promotion; display of merchandise and/or services; developing and improving operational plans and controls; maintenance of inventory levels and stock controls, customer services; supervisory experience; and maintaining effective sanitation, security and safety regulations; or similar work which demonstrated the knowledge and abilities to manage retail and/or services area. Job: Store Management



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BARBER-RPT-BEAUTY & BARBER - Navy Exchange Services (NEX)
Posted: Feb 26, 2022 08:15
HAGATNA, Guam
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Title: BARBER-RPT-BEAUTY & BARBER Location: United States-Guam-Hagatna Job Number: 220000ZN Job Summary: Performs a variety of barbering services at a main branch or location haircare facility for authorized military and civilian personnel. Duties and Responsibilities: Provides barbering hair care services for clients which include shampooing and conditioning cutting shaping sideburns nape of neck middle and top part of the head into various haircuts and styles to suit client shaves face styles mustache and beard. Massages neck face and scalp. Checks clients scalp and hair for visible disorders such as sores abrasions diseases which might interfere with requested barbering services. Consults with client on matters pertaining to their hair care needs. Maintains combs in solution and sanitizes equipment in chemical or physical agent. Responsible for the upkeep and cleanliness of designated work station and shop. Makes necessary preparations for shampoo and towels to be used to minimize delay of customer services. Makes minor repairs on equipment such as replacing switches plugs and cords etc. Operates cash register prepares hair care chits collects and accounts for cash received from clients balances daily sales using Salespersons Daily Cash Report. Sells hair care products to clients and maintains Daily Appointment Book by name of client time and StylistBarber assigned. May open and close shop. Assists with monthly inventory. Carries out policy of courtesy and customer service. Ensures 100 client satisfaction. Works under the general supervision of a designated supervisor. Carries out assignments with independence within prescribed policies and procedures exercises tact in dealing with clients. Work is reviewed in terms of quality of services provided and client satisfaction achieved. Performs other related duties as assigned. PHYSICAL EFFORT Requires continual use of both arms and legs which involves frequent standing reaching and light lifting. Objects handled such as beauty service apparatus appliances etc. seldom weigh in excess of 5 pounds. Dexterity is required in applying manual techniques. WORKING CONDITIONS Work is performed inside a haircare facility with proper lighting sufficient plumbing and heating adequate aisle space strong water pressure plenty of hot water adequate electric power and outlets for appliances and apparatus. Incumbent is subject to the possibility of cuts burns strains and electric shock and is exposed to hair cuttings skin conditions common colds and communicable diseases. Is required to wear a smock wash hands thoroughly and frequently with soap and water sanitize barbering tools after each use. MINIMUM QUALIFICATION REQUIREMENTS Graduate of an accredited school of barber culture or cosmetology and possession of a valid State License in Barbering or cosmetology Qualifications: EDUCATION AND LICENSE Graduate of an accredited school of barber culture or cosmetology and possession of a valid State License in Barbering or Cosmetology. Candidates selected for hire who possess a U.S. State License in Cosmetology from a State other than the State the position is located must obtain a valid State License in Barbering or Cosmetology in the State the position is located within six months from the date of hire. PHYSICAL REQUIREMENTS Continual use of both arms and legs involving frequent standing reaching and light lifting. Objects handled such as barber service apparatus appliances etc. dexterity is required in applying manual techniques.



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