Company Detail

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring an Network Engineer II. The primary purpose of this job is to perform engineering and implementation specific tasks on enterprise infrastructure systems, services and applications. Responsibilities include, but are not limited to, system design; standards based implementation, capacity planning, systems integration, process / procedure development and refinement, and technical support.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Implement systems in a phased approach of requirements analysis, system design review, installation, integration, and testing.

• Lead the development of product/project requirements and success criteria through collaboration with internal and external customers. Leverage these criteria and integrate business and technical knowledge when designing and developing solutions to deliver optimal, elegant solutions that meet functional and non-functional requirements while delivering the best value and user experience.

• Provide escalation support to troubleshoot and maintain production infrastructure and to resolve production issues and outages.

• Maintain proper documentation including configuration specifics and procedures, for implementation and ongoing operation/maintenance of infrastructure solutions.

• Provide technical support for enterprise systems. Troubleshoot, repair and recover from hardware or software failures in accordance with standard operating procedures.

• Perform routine operational tasks, verifying the integrity and availability of all hardware, resources, systems, and key processes. Review system and application logs, and verify completion of scheduled jobs.

• Perform systems related maintenance such as systems rebooting, patching, backups, snapshots, health monitoring, hardware/software asset management, software distribution and systems decommissioning.

• Install, configure, test and maintain systems, application software and infrastructure tools.

• Serve as a key team member using existing technical knowledge and have the skills to perform specific projects independently.

• Maintain the highest levels of systems and infrastructure availability.

• Interact with senior engineers and management to identify areas of improvement for operational efficiency.

• Work closely with technical and non-technical personnel within and across PenFed departments and vendors.

Qualifications

Equivalent combination of education and experience is considered.

• Associates or Bachelor's Degree in related field is preferred.

• In lieu of a degree, combination of education and a minimum of six (6) years of related work experience is required that provides the necessary skills and knowledge to perform all the essential job functions.

• Demonstrated understanding of Network, Compute, Storage, Cloud and End-User technologies.

• Strong interpersonal, problem solving and multi-tasking skills desired.

• Must be able to present system designs for user approval at formal reviews.

• Must be capable to provide solutions to identified systems issues.

• Minimum of two (2) years of experience with Gigamon, Infoblox, NetBrain and Silver Peak.

• Minimum of five (5) years of experience with Cisco and F5

Supervisory Responsibility

This position will not supervise employees.

Licenses and Certifications

There are no additional licenses and/or certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call is required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-187892656_AS1

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring an Network Engineer II. The primary purpose of this job is to perform engineering and implementation specific tasks on enterprise infrastructure systems, services and applications. Responsibilities include, but are not limited to, system design; standards based implementation, capacity planning, systems integration, process / procedure development and refinement, and technical support.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Implement systems in a phased approach of requirements analysis, system design review, installation, integration, and testing.

• Lead the development of product/project requirements and success criteria through collaboration with internal and external customers. Leverage these criteria and integrate business and technical knowledge when designing and developing solutions to deliver optimal, elegant solutions that meet functional and non-functional requirements while delivering the best value and user experience.

• Provide escalation support to troubleshoot and maintain production infrastructure and to resolve production issues and outages.

• Maintain proper documentation including configuration specifics and procedures, for implementation and ongoing operation/maintenance of infrastructure solutions.

• Provide technical support for enterprise systems. Troubleshoot, repair and recover from hardware or software failures in accordance with standard operating procedures.

• Perform routine operational tasks, verifying the integrity and availability of all hardware, resources, systems, and key processes. Review system and application logs, and verify completion of scheduled jobs.

• Perform systems related maintenance such as systems rebooting, patching, backups, snapshots, health monitoring, hardware/software asset management, software distribution and systems decommissioning.

• Install, configure, test and maintain systems, application software and infrastructure tools.

• Serve as a key team member using existing technical knowledge and have the skills to perform specific projects independently.

• Maintain the highest levels of systems and infrastructure availability.

• Interact with senior engineers and management to identify areas of improvement for operational efficiency.

• Work closely with technical and non-technical personnel within and across PenFed departments and vendors.

Qualifications

Equivalent combination of education and experience is considered.

• Associates or Bachelor's Degree in related field is preferred.

• In lieu of a degree, combination of education and a minimum of six (6) years of related work experience is required that provides the necessary skills and knowledge to perform all the essential job functions.

• Demonstrated understanding of Network, Compute, Storage, Cloud and End-User technologies.

• Strong interpersonal, problem solving and multi-tasking skills desired.

• Must be able to present system designs for user approval at formal reviews.

• Must be capable to provide solutions to identified systems issues.

• Minimum of two (2) years of experience with Gigamon, Infoblox, NetBrain and Silver Peak.

• Minimum of five (5) years of experience with Cisco and F5

Supervisory Responsibility

This position will not supervise employees.

Licenses and Certifications

There are no additional licenses and/or certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call is required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-187892656_AS1

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a (Remote) Agent Mortgage Loan Officer at our Jacksonville, Florida location. The primary purpose of this job is to respond to mortgage inquiries and referrals that are generated from both their own contacts and from other PenFed's business channels. The Agent MLO will conduct interviews with prospective borrowers in order to analyze financial and credit data, determine member-financing objectives, advice members of product and pricing policies and guidelines, and gather any additional required information.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Proactively solicits new residential mortgage business and sells PenFed mortgage products to meet established loan quality and production goals.

• Promote sales and continually identifies, develops and maintains a quality network of realtor and member business relationships. Increase mortgage business by marketing, promoting and recommending loan products and services with use of sales techniques to promote and close transactions.

• Represent PenFed in the market place, research competitor and other external marketplace best practices. Maintain awareness of competitive strategies and knowledge of product offerings as a means to improving sales penetration and fulfilling the needs of actual and potential members.

• Develop and maintain knowledge of Conventional, VA and FHA lending policies and procedures.

• Provide sound mortgage advice to members regarding the advantages and disadvantages of different loan products and pricing policies and guidelines.

• Ensure exceptional member service by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements, demonstrating a commitment to professional ethics, complying with all Federal and state compliance policies and adhering to Home Mortgage Disclosure Act (HDMA) guidelines.

• Learn and utilize assigned programs and technology to maintain regulatory loan documentation requirements. Ensure all conditions and closing dates are met.

• Initiate and maintain contact with realtors and members throughout the processing period. Ensure that all related parties are kept informed of loan status, conveying the appropriate level of urgency and professionalism so that all expectations are exceeded.

• Identify any issues, which may affect ability to meet previously established conditions and dates in a timely manner.

Qualifications

Equivalent combination of education and experience is considered.

• High School Diploma or equivalent.

• Minimum of four (4) year of college degree preferred.

• Minimum of two (2) years of residential mortgage lending experience with a focus on generating self-sourced business is preferred.

• Demonstrated understanding of mortgage processing, underwriting and closing procedures.

• Knowledge of Conventional, FHA and or VA lending guidelines.

• Understanding of Federal Regulations governing Real Estate Lending.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call is required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a (Remote) Area Sales Manager at our Jacksonville, Florida location. The Area Sales Manager will work closely with the Divisional Sales Managers and Executive leadership to execute on the strategic plan for their specific geographic area and the division as a whole. The primary purpose of this job is to lead and develop Agent Mortgage Loan Officers, recruit and retain talent to join their team and manage daily sales activities to ensure Key Performance Indicators (KPI's) are being met on a monthly basis. This role will also work closely with affiliated businesses to form relationships and support members.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Recruit, evaluate, and select qualified mortgage Loan Originators to retain and grow marketshare in assigned territory in accordance with the minimum performance standards outlined. Responsible for the overall success and growth for assigned sales territory.

• Creates workforce stability by attracting, developing, engaging and retaining top talent.

• Supports the team in achieving goals through coaching and modeling the behaviors and core PenFed values.

• Coach Loan Officers on sales tactics, origination best practices, which loan scenario best suits the borrower and member satisfaction scores.

• Develop goals to strengthen internal and external partnerships, to increase mortgage production, and to ensure smooth operations within teams.

• Models sales skills and becomes the LO's accountability partner to ensure they are closing minimum production standards monthly while maintaining high member satisfaction.

• Ensure established sales activities are being executed by the assigned LO's.

• Assist Loan Officers with making presentations to Real Estate partners to introduce PenFed Loan products and services.

• Responsible for profitable growth for designated team within assigned market to meet or exceed established goals and objectives for the division.

• Responsible for Performance Reviews, PIPs, training, time cards, expense approvals.

• Generates referrals for mortgage sales opportunities and sales of other Company business line products.

• Ensure the BHHS/PFR realty offices agents are receiving excellent service and feedback on all pending files.

• Manage QC findings on Agent MLO processed loans to include making corrections as needed and attending monthly meetings to review results.

• Remain current on all mortgage department policies updating staff of any changes or new business so that they remain informed.

• Conduct weekly meetings with the BHHS group review quality service and to discuss any issues that may have occurred during the week, seeking resolutions.

• Meet with Divisional managers and MLO sales teams on a weekly basis to keep communication open and consistent.

• Actively participates in local and state mortgage banking, realtor, and builder trade associations, and maintains a thorough understanding of mortgage industry knowledge and event issues.

• Field incoming member concerns and ensure issues are resolved and members are satisfied.

• Review daily pipelines to ensure ACL/PQ are compliant and in line with departmental expectation.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's Degree in Management, Marketing or a related field is required.

• Minimum of eight (8) years' of experience in Mortgage Sales/Operations with a minimum of three (3) years supervisory experience is required.

• Advanced knowledge of mortgage originations; including product, underwriting, investor and compliance guidelines required.

• Ability to manage staff by leading department initiatives and motivating team members to achieve and exceed sales goals.

• Must be able to work well in a team environment.

• Ability to manage multiple deadlines and priorities without sacrificing member satisfaction.

• Demonstrated proficiency in the recruitment and management of residential mortgage loan origination professionals.

• Proficiency with personal computers as well as pertinent software packages.

• Excellent verbal and written communication skills.

• Strong interpersonal skills to build and maintain business collaborate relationships within and outside organization.

• Must be able to pass NMLS screening, which includes a satisfactory credit history.

Supervisory Responsibility

This position will supervise employees.

Licenses and Certifications

Must have an active NMLS license.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call may be required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring an Network Engineer II. The primary purpose of this job is to perform engineering and implementation specific tasks on enterprise infrastructure systems, services and applications. Responsibilities include, but are not limited to, system design; standards based implementation, capacity planning, systems integration, process / procedure development and refinement, and technical support.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Implement systems in a phased approach of requirements analysis, system design review, installation, integration, and testing.

• Lead the development of product/project requirements and success criteria through collaboration with internal and external customers. Leverage these criteria and integrate business and technical knowledge when designing and developing solutions to deliver optimal, elegant solutions that meet functional and non-functional requirements while delivering the best value and user experience.

• Provide escalation support to troubleshoot and maintain production infrastructure and to resolve production issues and outages.

• Maintain proper documentation including configuration specifics and procedures, for implementation and ongoing operation/maintenance of infrastructure solutions.

• Provide technical support for enterprise systems. Troubleshoot, repair and recover from hardware or software failures in accordance with standard operating procedures.

• Perform routine operational tasks, verifying the integrity and availability of all hardware, resources, systems, and key processes. Review system and application logs, and verify completion of scheduled jobs.

• Perform systems related maintenance such as systems rebooting, patching, backups, snapshots, health monitoring, hardware/software asset management, software distribution and systems decommissioning.

• Install, configure, test and maintain systems, application software and infrastructure tools.

• Serve as a key team member using existing technical knowledge and have the skills to perform specific projects independently.

• Maintain the highest levels of systems and infrastructure availability.

• Interact with senior engineers and management to identify areas of improvement for operational efficiency.

• Work closely with technical and non-technical personnel within and across PenFed departments and vendors.

Qualifications

Equivalent combination of education and experience is considered.

• Associates or Bachelor's Degree in related field is preferred.

• In lieu of a degree, combination of education and a minimum of six (6) years of related work experience is required that provides the necessary skills and knowledge to perform all the essential job functions.

• Demonstrated understanding of Network, Compute, Storage, Cloud and End-User technologies.

• Strong interpersonal, problem solving and multi-tasking skills desired.

• Must be able to present system designs for user approval at formal reviews.

• Must be capable to provide solutions to identified systems issues.

• Minimum of two (2) years of experience with Gigamon, Infoblox, NetBrain and Silver Peak.

• Minimum of five (5) years of experience with Cisco and F5

Supervisory Responsibility

This position will not supervise employees.

Licenses and Certifications

There are no additional licenses and/or certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call is required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-187892656_AS1

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring an Network Engineer II. The primary purpose of this job is to perform engineering and implementation specific tasks on enterprise infrastructure systems, services and applications. Responsibilities include, but are not limited to, system design; standards based implementation, capacity planning, systems integration, process / procedure development and refinement, and technical support.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Implement systems in a phased approach of requirements analysis, system design review, installation, integration, and testing.

• Lead the development of product/project requirements and success criteria through collaboration with internal and external customers. Leverage these criteria and integrate business and technical knowledge when designing and developing solutions to deliver optimal, elegant solutions that meet functional and non-functional requirements while delivering the best value and user experience.

• Provide escalation support to troubleshoot and maintain production infrastructure and to resolve production issues and outages.

• Maintain proper documentation including configuration specifics and procedures, for implementation and ongoing operation/maintenance of infrastructure solutions.

• Provide technical support for enterprise systems. Troubleshoot, repair and recover from hardware or software failures in accordance with standard operating procedures.

• Perform routine operational tasks, verifying the integrity and availability of all hardware, resources, systems, and key processes. Review system and application logs, and verify completion of scheduled jobs.

• Perform systems related maintenance such as systems rebooting, patching, backups, snapshots, health monitoring, hardware/software asset management, software distribution and systems decommissioning.

• Install, configure, test and maintain systems, application software and infrastructure tools.

• Serve as a key team member using existing technical knowledge and have the skills to perform specific projects independently.

• Maintain the highest levels of systems and infrastructure availability.

• Interact with senior engineers and management to identify areas of improvement for operational efficiency.

• Work closely with technical and non-technical personnel within and across PenFed departments and vendors.

Qualifications

Equivalent combination of education and experience is considered.

• Associates or Bachelor's Degree in related field is preferred.

• In lieu of a degree, combination of education and a minimum of six (6) years of related work experience is required that provides the necessary skills and knowledge to perform all the essential job functions.

• Demonstrated understanding of Network, Compute, Storage, Cloud and End-User technologies.

• Strong interpersonal, problem solving and multi-tasking skills desired.

• Must be able to present system designs for user approval at formal reviews.

• Must be capable to provide solutions to identified systems issues.

• Minimum of two (2) years of experience with Gigamon, Infoblox, NetBrain and Silver Peak.

• Minimum of five (5) years of experience with Cisco and F5

Supervisory Responsibility

This position will not supervise employees.

Licenses and Certifications

There are no additional licenses and/or certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call is required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-187892656_AS1

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a Hyperion Senior Manager at our Tysons, Virginia location.

The primary purpose of this position is to manage Hyperion Planning system and the consolidated total company budget and forecasts. This role will develop and lead the design, implementation, and maintenance of Hyperion Planning projects. In addition, the role will manage and coordinate operating expense budgeting, forecasting, and reporting, and be responsible for preparing and reviewing analysis and results with stakeholders across the company.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

Hyperion Planning:

• Drive continuous improvements to the budget, forecast and reporting process within Hyperion Planning, including coordination of longer-term development efforts.

• Manage the annual budget function and periodic operating expense updates to the credit union's forecasting process using Hyperion Planning system.

• Expand use of Hyperion Cloud to enable web-based operating expense budget loading and expense querying for department heads.

• Ensure accuracy of Hyperion results for use in monthly reporting.

Expense Budgeting and Reporting:

• Proactively track, analyze, and report operating expense performance against budget and forecast for total company and by department.

• Develop standardized monthly expense reporting and lead presentation of results to department heads, using a combination of Hyperion Cloud-based reporting, Excel, PowerPoint, and Tableau (or other data visualization software).

• Coordinate with department heads and accounting to ensure appropriate accruals and tracking of significant one-time items.

• Provide subject-matter expertise on related budgeting, forecasting, and planning processes, maintain policies and requirements in support of functional area process design, testing and implementation. Maintain a good working knowledge of relevant accounting standards and policies for financial budgets are prepared and maintained in accordance with US Generally Accepted Accounting Principles (GAAP).

Other Responsibilities:

• Coordinate with other team members to assure consistency and optimization of overall work product.

• Lead projects as requested by Senior Management and perform other related duties as assigned.

• Assist with maintaining PenFed's compliance with all applicable federal, state, and local laws, regulations, and ordinances by abiding by PenFed compliance program and all policies, procedures, rules, and regulations.

Qualifications

Equivalent combination of education and experience is considered.

• Advanced Degree in finance, economics, or another related discipline and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions. MBA/CFA professional certification preferred.

• Minimum of ten (10) years of progressively responsible work experience in a financial institution in a budgeting and/or forecasting capacity.

• Minimum of three (3) years' experience using Hyperion Planning system including experience using SmartView, Essbase, and Financial Reports.

• Minimum of two (2) years people management experience.

• Ability to manage multiple projects simultaneously, work in a rapidly changing environment, and meet assigned deadlines.

• Ability to condense highly detailed subject matter into clear and effective communications to Senior Management.

Supervisory Responsibility

This position will supervise employees.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds. *

Travel

Ability to travel to various worksites and be on-call may be required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-IR1

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring an Network Engineer II. The primary purpose of this job is to perform engineering and implementation specific tasks on enterprise infrastructure systems, services and applications. Responsibilities include, but are not limited to, system design; standards based implementation, capacity planning, systems integration, process / procedure development and refinement, and technical support.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Implement systems in a phased approach of requirements analysis, system design review, installation, integration, and testing.

• Lead the development of product/project requirements and success criteria through collaboration with internal and external customers. Leverage these criteria and integrate business and technical knowledge when designing and developing solutions to deliver optimal, elegant solutions that meet functional and non-functional requirements while delivering the best value and user experience.

• Provide escalation support to troubleshoot and maintain production infrastructure and to resolve production issues and outages.

• Maintain proper documentation including configuration specifics and procedures, for implementation and ongoing operation/maintenance of infrastructure solutions.

• Provide technical support for enterprise systems. Troubleshoot, repair and recover from hardware or software failures in accordance with standard operating procedures.

• Perform routine operational tasks, verifying the integrity and availability of all hardware, resources, systems, and key processes. Review system and application logs, and verify completion of scheduled jobs.

• Perform systems related maintenance such as systems rebooting, patching, backups, snapshots, health monitoring, hardware/software asset management, software distribution and systems decommissioning.

• Install, configure, test and maintain systems, application software and infrastructure tools.

• Serve as a key team member using existing technical knowledge and have the skills to perform specific projects independently.

• Maintain the highest levels of systems and infrastructure availability.

• Interact with senior engineers and management to identify areas of improvement for operational efficiency.

• Work closely with technical and non-technical personnel within and across PenFed departments and vendors.

Qualifications

Equivalent combination of education and experience is considered.

• Associates or Bachelor's Degree in related field is preferred.

• In lieu of a degree, combination of education and a minimum of six (6) years of related work experience is required that provides the necessary skills and knowledge to perform all the essential job functions.

• Demonstrated understanding of Network, Compute, Storage, Cloud and End-User technologies.

• Strong interpersonal, problem solving and multi-tasking skills desired.

• Must be able to present system designs for user approval at formal reviews.

• Must be capable to provide solutions to identified systems issues.

• Minimum of two (2) years of experience with Gigamon, Infoblox, NetBrain and Silver Peak.

• Minimum of five (5) years of experience with Cisco and F5

Supervisory Responsibility

This position will not supervise employees.

Licenses and Certifications

There are no additional licenses and/or certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call is required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-187892656_AS1

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

Berkshire Hathaway HomeServices PenFed Realty (PenFed Realty), a wholly owned subsidiary of PenFed Credit Union (PenFed), is hiring an Escrow Officer/Closing Attorney in Flower Mound, Texas. The primary purpose of this job is to provide operational, recruitment and administrative support to the Branch Manager and Sales Professionals of Berkshire Hathaway HomeServices PenFed Realty.

Responsibilities

• Ensure title is opened correctly and all parties are aware that title is open and next steps.

• Ensure that any contracts, EMD and Option funds are all received and receipted correctly.

• Review title work evidence received to ensure that all requirements are met and/or will be met to provide clear and marketable title.

• Work with Escrow Assistant to ensure that all documents are retrieved from 3rd party to include but not limited to: HOA, Payoff, Tax Certificate; Releases; Heirship information/affidavits; WD and other documents, etc.

• Review closing package documentation to ensure all documents and information has been accurately executed and received for timely disbursement, in coordination with the settlement agent.

• Process all signed documentation to ensure timely recording of all recordable documents, and package is sent back to lender/Credit Union for processing.

• Ensure all funds are received and files are balanced. Disburse all payoffs, recording checks, and fee checks to ensure fully disbursed file on each case.

• Review requirements and develop procedures for disbursement of all files.

• Ensure all requirements for closing are met to maintain marketability.

• Filing, scanning and another administrative task as needed.

• Preparation of documents such as WD, heirship affidavits and any other legal document needed to complete the closing.

• Provide legal guidance on closing and clearance items, as required by items needed to close transaction and provide clear and marketable title.

• Maintain book of business and assist in business development, as needed.

• Supervise Escrow Assistants on staff by providing leadership, training and all items required by HR (payroll and performance management).

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's Degree in a related field or a combination of education and experience that provide necessary skills and knowledge to satisfactorily perform the essential job functions.

• Minimum of five (5) years of Title Experience required, knowledge of settlement statement and processing (end to end title closing).

• Strong knowledge of post closing files for transactions in assigned locations.

• Strong knowledge of Microsoft Outlook, Word and Excel applications and settlement software, RamQuest One.

• Ability to work effectively under aggressive deadlines required.

• Good customer services skill required

• Willingness to interact with clients via email, phone and in person.

Supervisory Responsibility

This position will supervise employees.

Licenses and Certifications

• Escrow agent licnese for the assigned area

• Active notary with the state of Texas

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds. *

Travel

Limited travel to various worksites is required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

We are pleased to offer a $1250.00 hiring bonus to all newly hired Customer Service Representatives in Nebraska who start with PenFed on 6/6/2022 or 6/20/2022. This bonus will be paid in the first paycheck following the successful completion of 6 week training.

Weekend 4 day work week schedule working Friday-Monday or Saturday-Tuesday

Starting rates for this weekend shift will range from $21.85 and $25.30 per hour, depending on education and relevant work experience.

The future of PenFed starts with you! Our goal at PenFed is to empower our members to -Do Better- financially. Our team is responsible for providing the highest level of customer service. We are looking for talent that thrives in a fast-paced call center environment and can stay motivated by the pace of the work. We are an organization that cares. We have a culture of giving back-our teams' dedication to supporting those in need is powered by our people.

We are currently hiring Customer Service Representatives in both our Papillion Service Center at 502 Fortune Drive, and our Omaha Service Center at 13220 Fort Street. The primary purpose of this position is to provide best-in-class customer service by answering incoming calls, providing basic account and product information while performing account transactions and maintenance. This position will also be responsible for educating members on a wide variety of products and services and making recommendations for the member's financial needs. This is a fast-paced call center environment which requires the incumbent to take a high volume of calls daily. The incumbent must successfully complete the member service training program including on-the-job training and call monitoring.

Training will be conducted in office and will include a combination of: in class/office learning, web-based instructor led training and guided online modules.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Answer persistent inbound member calls and accurately complete requested transactions regarding PenFed deposit, credit cards, and loan products.

• Provide a Best-in-Class member experience in all member interactions.

• Answer member inquiries via chat functionality and outbound calls.

• Calmly research, resolve, and de-escalate member questions or issues.

• Resolve problems that are within authority to resolve. Refer problems that are beyond authority to resolution team, along with recommendations for resolution.

• Update member records and document member calls.

• Act as a liaison between members and various departments.

• Maintain working knowledge of PenFed deposit, credit cards, and loan products.

• Participate in team meetings to ensure objectives are being met.

• Meet cross-selling and productivity metrics each month.

• Successfully complete different phases of training consisting of different call topics.

• Educate members on PenFed products and services to best support their financial goals.

• Efficiently navigate multiple banking platforms via internet browsers and other software.

• Perform other related duties as assigned.

Qualifications

Equivalent combination of education and experience is considered.

• Associate's degree or 1 year of college-level education or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions.

• A minimum of one (1) year customer service experience in a call center, service-oriented environment, or financial setting preferred.

• Excellent verbal and written communication skills required.

• Exceptional time management skills required.

• Ability to work in a fast-paced, phone queue/call center environment.

• Demonstrated proficiency in standard business computer operations, internet applications, web browsers, e-mail, and various Windows-based software applications.

• Ability to work in multiple systems to obtain account data and complete research and requests for members and applicants in a timely manner.

• Ability to present a consistently positive and professional presence over the phone.

• Ability to adapt and embrace changes in organization, processes and systems as needed.

What we offer

• Generous paid time off that begins accruing on first day of employment (a total of 32 days of accumulated leave in year one)

• Comprehensive medical, dental and vision benefit plans with options to fit any lifestyle (available within 30 days of hire)

• Employer matching contribution of up to $1,200 annually for Dependent Care FSA for eligible employees

• 401K plan with employer match

• Casual, fun work environment

• Onsite gym facilities

About Us

COVID 19 Statement

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

PenFed is committed to the safety of our teammates around the globe. If you have any questions or concerns, please reach out to us for more information.

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-JH1

#CB

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a Remote Risk Advisor in Jacksonville, Florida. The Risk Advisor is primarily responsible for providing high level support to assigned management in the form of due diligence and financial analysis of clients/applicants with $5,000,000 to $5,000,000,000+ of capital, underwriting support, cash flow analysis, projections, and risk identification. The position assists in other tasks to achieve the goals of the credit union with regard to sound counterparty and credit risk management and underwriting in compliance with policies and procedures.

*This position is available remotely within 100 miles of job location *

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Assist Director, Head of Correspondent Lending, and other staff with timely assessment of financial and quality/credit measurements for new client applications, annual recertification, and as client issues arise through the preparation and analysis of timely financial spreads, trend analysis, detailed quality control analysis, industry analysis, and identification of risks and mitigants for both new credits and renewal events.

• Review client performance monitoring via metrics and standards. Escalate unacceptable performance for remediation and additional analysis, where warranted. Operate within delegated authority to waive condition using judgment and understanding of risk and compensating factors.

• Maintain and update financial, tracking, and reporting systems of decisions and exceptions with necessary approval for due diligence file data, including any necessary justification and documentation that due diligence was performed.

• Provide presentations of decisions and exceptions to Executive Committee. Grow into facilitation role.

• Assist in compiling and distribution of various reports as requested by senior management and develop analysis to support escalated actions.

• Assist in analysis and process improvement initiatives within the line of business.

• Assist other department members with various tasks such as ordering property analysis reports, completing exceptions requests, and regulatory exam preparation.

• Attend regular credit training/mentoring sessions and support committee meetings with area credit partners. Represent the channel during monthly meetings on loan quality matters.

• Train and mentor department staff to further strengthen credit/counterparty risk skills of the group and build industry knowledge.

• Join sales team and client on requested customer calls and follow up with client's Certified Public Accountant (CPA) or Chief Financial Officer (CFO) to clarify information needed for decision, underwriting, and analysis.

• Create and maintain risk assessment matrix and related tools. Maintain department and client-facing policies and procedures.

This role is responsible for ensuring business continuity.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's degree in Accounting or Finance-related field of study

• Statistics background or degree

• Industry, finance, and/or Six Sigma certifications

• CPA designation

• Familiarity with spreading software for financial analysis

• Commercial credit decisioning

• LOS and/or servicing systems knowledge

• Strong financial analysis skills with ability to provide proactive risk assessments and recommendations to management.

• Working knowledge of Office of the Comptroller of the Currency (OCC) categories of risk and risk management principles and practices.

• Experience reviewing and interpreting tax returns, financial statements and resulting ratios and key performance indicators for both companies and individuals.

• Highly experienced with both personal and business financial spreads, covenant calculations using software such as Baker Hill, FisCal, or Moody's Risk Analyst.

• Ability to develop accurate reports in EXCEL for details data provided from loan origination systems. Advanced analysis skills via EXCEL and corporate reporting.

• Work directly with Corporate IT to design, develop, and test report including all changes to implement into production

• Ability to complete assigned tasks quickly and accurately.

• Must have clear and articulate verbal and written communication skills. Ability to communicate with senior leadership.

• Must be able to work independently or with others to provide high quality customer service and meet deadlines with both internal and external customers.

• Microsoft Office proficiency

• Advanced Microsoft EXCEL skills

Supervisory Responsibility

This position will not direclty supervise employees

Licenses and Certifications

CPA preferred

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call may be required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a Remote Area Sales Manager in Charlotte, North Carolina; Nashville, Tennessee; Raleigh, North Carolina; or Charleston, South Carolina. The Area Sales Manager will work closely with the Divisional Sales Managers and Executive leadership to execute on the strategic plan for their specific geographic area and the division as a whole. The primary purpose of this job is to lead and develop Agent Mortgage Loan Officers, recruit and retain talent to join their team and manage daily sales activities to ensure Key Performance Indicators (KPI's) are being met on a monthly basis. This role will also work closely with affiliated businesses to form relationships and support members.

This position is available remotely within 25 miles of job location

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Recruit, evaluate, and select qualified mortgage Loan Originators to retain and grow marketshare in assigned territory in accordance with the minimum performance standards outlined. Responsible for the overall success and growth for assigned sales territory.

• Creates workforce stability by attracting, developing, engaging and retaining top talent.

• Supports the team in achieving goals through coaching and modeling the behaviors and core PenFed values.

• Coach Loan Officers on sales tactics, origination best practices, which loan scenario best suits the borrower and member satisfaction scores.

• Develop goals to strengthen internal and external partnerships, to increase mortgage production, and to ensure smooth operations within teams.

• Models sales skills and becomes the LO's accountability partner to ensure they are closing minimum production standards monthly while maintaining high member satisfaction.

• Ensure established sales activities are being executed by the assigned LO's.

• Assist Loan Officers with making presentations to Real Estate partners to introduce PenFed Loan products and services.

• Responsible for profitable growth for designated team within assigned market to meet or exceed established goals and objectives for the division.

• Responsible for Performance Reviews, PIPs, training, time cards, expense approvals.

• Generates referrals for mortgage sales opportunities and sales of other Company business line products.

• Ensure the BHHS/PFR realty offices agents are receiving excellent service and feedback on all pending files.

• Manage QC findings on Agent MLO processed loans to include making corrections as needed and attending monthly meetings to review results.

• Remain current on all mortgage department policies updating staff of any changes or new business so that they remain informed.

• Conduct weekly meetings with the BHHS group review quality service and to discuss any issues that may have occurred during the week, seeking resolutions.

• Meet with Divisional managers and MLO sales teams on a weekly basis to keep communication open and consistent.

• Actively participates in local and state mortgage banking, realtor, and builder trade associations, and maintains a thorough understanding of mortgage industry knowledge and event issues.

• Field incoming member concerns and ensure issues are resolved and members are satisfied.

• Review daily pipelines to ensure ACL/PQ are compliant and in line with departmental expectation.

This role is responsible for ensuring business continuity.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's Degree in Management, Marketing or a related field is required.

• Minimum of eight (8) years' of experience in Mortgage Sales/Operations with a minimum of three (3) years supervisory experience is required.

• Advanced knowledge of mortgage originations; including product, underwriting, investor and compliance guidelines required.

• Ability to manage staff by leading department initiatives and motivating team members to achieve and exceed sales goals.

• Must be able to work well in a team environment.

• Ability to manage multiple deadlines and priorities without sacrificing member satisfaction.

• Demonstrated proficiency in the recruitment and management of residential mortgage loan origination professionals.

• Proficiency with personal computers as well as pertinent software packages.

• Excellent verbal and written communication skills.

• Strong interpersonal skills to build and maintain business collaborate relationships within and outside organization.

• Must be able to pass NMLS screening, which includes a satisfactory credit history.

Supervisory Responsibility

This position will directly supervise employees

Licenses and Certifications

Must have an active NMLS license.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call may be required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a Remote Risk Advisor in Jacksonville, Florida. The Risk Advisor is primarily responsible for providing high level support to assigned management in the form of due diligence and financial analysis of clients/applicants with $5,000,000 to $5,000,000,000+ of capital, underwriting support, cash flow analysis, projections, and risk identification. The position assists in other tasks to achieve the goals of the credit union with regard to sound counterparty and credit risk management and underwriting in compliance with policies and procedures.

*This position is available remotely within 100 miles of job location *

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Assist Director, Head of Correspondent Lending, and other staff with timely assessment of financial and quality/credit measurements for new client applications, annual recertification, and as client issues arise through the preparation and analysis of timely financial spreads, trend analysis, detailed quality control analysis, industry analysis, and identification of risks and mitigants for both new credits and renewal events.

• Review client performance monitoring via metrics and standards. Escalate unacceptable performance for remediation and additional analysis, where warranted. Operate within delegated authority to waive condition using judgment and understanding of risk and compensating factors.

• Maintain and update financial, tracking, and reporting systems of decisions and exceptions with necessary approval for due diligence file data, including any necessary justification and documentation that due diligence was performed.

• Provide presentations of decisions and exceptions to Executive Committee. Grow into facilitation role.

• Assist in compiling and distribution of various reports as requested by senior management and develop analysis to support escalated actions.

• Assist in analysis and process improvement initiatives within the line of business.

• Assist other department members with various tasks such as ordering property analysis reports, completing exceptions requests, and regulatory exam preparation.

• Attend regular credit training/mentoring sessions and support committee meetings with area credit partners. Represent the channel during monthly meetings on loan quality matters.

• Train and mentor department staff to further strengthen credit/counterparty risk skills of the group and build industry knowledge.

• Join sales team and client on requested customer calls and follow up with client's Certified Public Accountant (CPA) or Chief Financial Officer (CFO) to clarify information needed for decision, underwriting, and analysis.

• Create and maintain risk assessment matrix and related tools. Maintain department and client-facing policies and procedures.

This role is responsible for ensuring business continuity.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's degree in Accounting or Finance-related field of study

• Statistics background or degree

• Industry, finance, and/or Six Sigma certifications

• CPA designation

• Familiarity with spreading software for financial analysis

• Commercial credit decisioning

• LOS and/or servicing systems knowledge

• Strong financial analysis skills with ability to provide proactive risk assessments and recommendations to management.

• Working knowledge of Office of the Comptroller of the Currency (OCC) categories of risk and risk management principles and practices.

• Experience reviewing and interpreting tax returns, financial statements and resulting ratios and key performance indicators for both companies and individuals.

• Highly experienced with both personal and business financial spreads, covenant calculations using software such as Baker Hill, FisCal, or Moody's Risk Analyst.

• Ability to develop accurate reports in EXCEL for details data provided from loan origination systems. Advanced analysis skills via EXCEL and corporate reporting.

• Work directly with Corporate IT to design, develop, and test report including all changes to implement into production

• Ability to complete assigned tasks quickly and accurately.

• Must have clear and articulate verbal and written communication skills. Ability to communicate with senior leadership.

• Must be able to work independently or with others to provide high quality customer service and meet deadlines with both internal and external customers.

• Microsoft Office proficiency

• Advanced Microsoft EXCEL skills

Supervisory Responsibility

This position will not direclty supervise employees

Licenses and Certifications

CPA preferred

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call may be required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Weekend 4 day work week schedule working Friday-Monday or Saturday-Tuesday

We are excited to announce a new starting rate for our Customer Service Representative role.

Starting salary for this role/schedule will range from $21.85 and $25.30 per hour, depending on education and relevant work experience.

The future of PenFed starts with you! Our goal at PenFed is to empower our members to -Do Better- financially. Our team is responsible for providing the highest level of customer service. We are looking for talent that thrives in a fast-paced call center environment and can stay motivated by the pace of the work. We are an organization that cares. We have a culture of giving back-our teams' dedication to supporting those in need is powered by our people.

We are currently hiring Customer Service Representatives in our San Antonio Service Center at 19500 Bulverde Road for our evening shift. The primary purpose of this position is to provide best-in-class member service by answering incoming calls, providing basic account and product information while performing account transactions and maintenance. This position will also be responsible for educating members on a wide variety of products and services and making recommendations for the member's financial needs. This is a fast-paced call center environment which requires the incumbent to take a high volume of calls daily. The incumbent must successfully complete the member service training program including on-the-job training and call monitoring.

COVID 19 Statement

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

Training will be conducted in office and will include a combination of: in class/office learning, web-based instructor led training and guided online modules.

PenFed is committed to the safety of our teammates around the globe. If you have any questions or concerns, please reach out to us for more information.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Answer persistent inbound member calls and accurately complete requested transactions regarding PenFed deposit, credit cards, and loan products.

• Provide a Best-in-Class member experience in all member interactions.

• Answer member inquiries via chat functionality and outbound calls.

• Calmly research, resolve, and de-escalate member questions or issues.

• Resolve problems that are within authority to resolve. Refer problems that are beyond authority to resolution team, along with recommendations for resolution.

• Update member records and document member calls.

• Act as a liaison between members and various departments.

• Maintain working knowledge of PenFed deposit, credit cards, and loan products.

• Participate in team meetings to ensure objectives are being met.

• Meet cross-selling and productivity metrics each month.

• Successfully complete different phases of training consisting of different call topics.

• Educate members on PenFed products and services to best support their financial goals.

• Efficiently navigate multiple banking platforms via internet browsers and other software.

• Perform other related duties as assigned.

Qualifications

Equivalent combination of education and experience is considered.

• Associate's degree or 1 year of college-level education or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions.

• A minimum of one (1) year customer service experience in a call center, service-oriented environment, or financial setting preferred.

• Excellent verbal and written communication skills required.

• Exceptional time management skills required.

• Ability to work in a fast-paced, phone queue/call center environment environment.

• Demonstrated proficiency in standard business computer operations, internet applications, web browsers, e-mail, and various Windows-based software applications.

• Ability to work in multiple systems to obtain account data and complete research and requests for members and applicants in a timely manner.

• Ability to present a consistently positive and professional presence over the phone.

• Ability to adapt and embrace changes in organization, processes and systems as needed.

  What we offer

• Generous paid time off that begins accruing on first day of employment (a total of 32 days of accumulated leave in year one)

• Comprehensive medical, dental and vision benefit plans with options to fit any lifestyle (available within 30 days of hire)

• Employer matching contribution of up to $1,200 annually for Dependent Care FSA for eligible employees

• 401K plan with employer match

• Casual, fun work environment

• Onsite gym facilities

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#CB

#LI-MH1

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a Remote Area Sales Manager in Charlotte, North Carolina; Nashville, Tennessee; Raleigh, North Carolina; or Charleston, South Carolina. The Area Sales Manager will work closely with the Divisional Sales Managers and Executive leadership to execute on the strategic plan for their specific geographic area and the division as a whole. The primary purpose of this job is to lead and develop Agent Mortgage Loan Officers, recruit and retain talent to join their team and manage daily sales activities to ensure Key Performance Indicators (KPI's) are being met on a monthly basis. This role will also work closely with affiliated businesses to form relationships and support members.

This position is available remotely within 25 miles of job location

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Recruit, evaluate, and select qualified mortgage Loan Originators to retain and grow marketshare in assigned territory in accordance with the minimum performance standards outlined. Responsible for the overall success and growth for assigned sales territory.

• Creates workforce stability by attracting, developing, engaging and retaining top talent.

• Supports the team in achieving goals through coaching and modeling the behaviors and core PenFed values.

• Coach Loan Officers on sales tactics, origination best practices, which loan scenario best suits the borrower and member satisfaction scores.

• Develop goals to strengthen internal and external partnerships, to increase mortgage production, and to ensure smooth operations within teams.

• Models sales skills and becomes the LO's accountability partner to ensure they are closing minimum production standards monthly while maintaining high member satisfaction.

• Ensure established sales activities are being executed by the assigned LO's.

• Assist Loan Officers with making presentations to Real Estate partners to introduce PenFed Loan products and services.

• Responsible for profitable growth for designated team within assigned market to meet or exceed established goals and objectives for the division.

• Responsible for Performance Reviews, PIPs, training, time cards, expense approvals.

• Generates referrals for mortgage sales opportunities and sales of other Company business line products.

• Ensure the BHHS/PFR realty offices agents are receiving excellent service and feedback on all pending files.

• Manage QC findings on Agent MLO processed loans to include making corrections as needed and attending monthly meetings to review results.

• Remain current on all mortgage department policies updating staff of any changes or new business so that they remain informed.

• Conduct weekly meetings with the BHHS group review quality service and to discuss any issues that may have occurred during the week, seeking resolutions.

• Meet with Divisional managers and MLO sales teams on a weekly basis to keep communication open and consistent.

• Actively participates in local and state mortgage banking, realtor, and builder trade associations, and maintains a thorough understanding of mortgage industry knowledge and event issues.

• Field incoming member concerns and ensure issues are resolved and members are satisfied.

• Review daily pipelines to ensure ACL/PQ are compliant and in line with departmental expectation.

This role is responsible for ensuring business continuity.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's Degree in Management, Marketing or a related field is required.

• Minimum of eight (8) years' of experience in Mortgage Sales/Operations with a minimum of three (3) years supervisory experience is required.

• Advanced knowledge of mortgage originations; including product, underwriting, investor and compliance guidelines required.

• Ability to manage staff by leading department initiatives and motivating team members to achieve and exceed sales goals.

• Must be able to work well in a team environment.

• Ability to manage multiple deadlines and priorities without sacrificing member satisfaction.

• Demonstrated proficiency in the recruitment and management of residential mortgage loan origination professionals.

• Proficiency with personal computers as well as pertinent software packages.

• Excellent verbal and written communication skills.

• Strong interpersonal skills to build and maintain business collaborate relationships within and outside organization.

• Must be able to pass NMLS screening, which includes a satisfactory credit history.

Supervisory Responsibility

This position will directly supervise employees

Licenses and Certifications

Must have an active NMLS license.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call may be required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

We are pleased to offer a $1250.00 hiring bonus to all newly hired Customer Service Representatives in Nebraska who start with PenFed on 6/6/2022 or 6/20/2022. This bonus will be paid in the first paycheck following the successful completion of 6 week training.

Weekend 4 day work week schedule working Friday-Monday or Saturday-Tuesday

Starting rates for this weekend shift will range from $21.85 and $25.30 per hour, depending on education and relevant work experience.

The future of PenFed starts with you! Our goal at PenFed is to empower our members to -Do Better- financially. Our team is responsible for providing the highest level of customer service. We are looking for talent that thrives in a fast-paced call center environment and can stay motivated by the pace of the work. We are an organization that cares. We have a culture of giving back-our teams' dedication to supporting those in need is powered by our people.

We are currently hiring Customer Service Representatives in both our Papillion Service Center at 502 Fortune Drive, and our Omaha Service Center at 13220 Fort Street. The primary purpose of this position is to provide best-in-class customer service by answering incoming calls, providing basic account and product information while performing account transactions and maintenance. This position will also be responsible for educating members on a wide variety of products and services and making recommendations for the member's financial needs. This is a fast-paced call center environment which requires the incumbent to take a high volume of calls daily. The incumbent must successfully complete the member service training program including on-the-job training and call monitoring.

Training will be conducted in office and will include a combination of: in class/office learning, web-based instructor led training and guided online modules.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Answer persistent inbound member calls and accurately complete requested transactions regarding PenFed deposit, credit cards, and loan products.

• Provide a Best-in-Class member experience in all member interactions.

• Answer member inquiries via chat functionality and outbound calls.

• Calmly research, resolve, and de-escalate member questions or issues.

• Resolve problems that are within authority to resolve. Refer problems that are beyond authority to resolution team, along with recommendations for resolution.

• Update member records and document member calls.

• Act as a liaison between members and various departments.

• Maintain working knowledge of PenFed deposit, credit cards, and loan products.

• Participate in team meetings to ensure objectives are being met.

• Meet cross-selling and productivity metrics each month.

• Successfully complete different phases of training consisting of different call topics.

• Educate members on PenFed products and services to best support their financial goals.

• Efficiently navigate multiple banking platforms via internet browsers and other software.

• Perform other related duties as assigned.

Qualifications

Equivalent combination of education and experience is considered.

• Associate's degree or 1 year of college-level education or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions.

• A minimum of one (1) year customer service experience in a call center, service-oriented environment, or financial setting preferred.

• Excellent verbal and written communication skills required.

• Exceptional time management skills required.

• Ability to work in a fast-paced, phone queue/call center environment.

• Demonstrated proficiency in standard business computer operations, internet applications, web browsers, e-mail, and various Windows-based software applications.

• Ability to work in multiple systems to obtain account data and complete research and requests for members and applicants in a timely manner.

• Ability to present a consistently positive and professional presence over the phone.

• Ability to adapt and embrace changes in organization, processes and systems as needed.

What we offer

• Generous paid time off that begins accruing on first day of employment (a total of 32 days of accumulated leave in year one)

• Comprehensive medical, dental and vision benefit plans with options to fit any lifestyle (available within 30 days of hire)

• Employer matching contribution of up to $1,200 annually for Dependent Care FSA for eligible employees

• 401K plan with employer match

• Casual, fun work environment

• Onsite gym facilities

About Us

COVID 19 Statement

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

PenFed is committed to the safety of our teammates around the globe. If you have any questions or concerns, please reach out to us for more information.

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-JH1

#CB

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring an AP Specialist II, Shared Services at our Omaha, Nebraska location. The primary purpose for this job is to perform and support the activities performed in the Finance Shared Services function. With a focus on operational excellence and process improvement, the Specialist will perform day-to-day transactions and duties utilizing a mix of speciality knowledge and analytical skills. This position will work closely with internal partners and outside vendors on inquiries and issue resolution.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Responsible for performing daily processing of transactions in accordance with established service-level agreements, with accuracy and efficiency.

• Assist in creation, maintenance and updating of policies and procedures.

• Work cross functionally with HR, Treasury, Procurement, Global Fixed Assets and external partners on changes in policies and processes.

• Ability to identify and drive continous improvements and innovative ideas.

• Support accounting areas with inquires and analysis on month-end, quarter-end and year-end closing.

• Assist NCUA Examiners, external and internal Auditors during periodic examinations and audits.

• Review vendor invoices and input into PeopleSoft to process for approval.

• Provide accurate coding on each invoice, review and route to the appropriate business unit.

• Process vendor payments with either a check, VISA or an ACH payment.

• Work with employees on training to submit check requests and expense reports to process payments.

• Communicate with vendors as needed to obtain tax forms, payment data or respond to other requests from outside third parties.

• Establish vendors/suppliers in the PeopleSoft system accurately to process payments and provide correct reporting data for year-end tax reporting.

• Assist in any necessary journal entry creation and posting for monthly expense accruals

• Assist other staff members on other accounts payable tasks and assignments to keep all payments within the current payment term.

• Participate in special projects as requested

• Assist in departmental projects as required including special studies and analysis

• Assist in maintenance and updating of policies and procedures that apply to your assigned responsibilities

• Perform other duties as assigned by the department manager

• This is not intended to be an all-inclusive list of job duties.

This role is responsible for ensuring business continuity.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's Degree in Business, Finance, Accounting or a related field is preferred and/or a combination of education and work experience will be considered. Additional knowledge through accounting/banking certification or direct banking experience in an automated scenario is preferred.

• Minimum of two years related work experience required in a professional business environment, with financial institution experience preferred.

• Shared Services experience preferred.

• Experience with PeopleSoft modules for Accounts Payable, Fixed Assets and/or Payroll.

• Proficiency with Microsoft Office based programs required.

• Ability to multi-task and work well in a fast paced, team oriented environment.

• Excellent organizational skills with attention to detail, completeness and accuracy.

Supervisory Responsibility

• This position will not supervise employees.

Licenses and Certifications

• There are no additional certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Must be able to use standard office equipment including but not limited to computer, printer and calculator.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call may be required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-IR1

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a Remote Risk Advisor in Jacksonville, Florida. The Risk Advisor is primarily responsible for providing high level support to assigned management in the form of due diligence and financial analysis of clients/applicants with $5,000,000 to $5,000,000,000+ of capital, underwriting support, cash flow analysis, projections, and risk identification. The position assists in other tasks to achieve the goals of the credit union with regard to sound counterparty and credit risk management and underwriting in compliance with policies and procedures.

*This position is available remotely within 100 miles of job location *

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Assist Director, Head of Correspondent Lending, and other staff with timely assessment of financial and quality/credit measurements for new client applications, annual recertification, and as client issues arise through the preparation and analysis of timely financial spreads, trend analysis, detailed quality control analysis, industry analysis, and identification of risks and mitigants for both new credits and renewal events.

• Review client performance monitoring via metrics and standards. Escalate unacceptable performance for remediation and additional analysis, where warranted. Operate within delegated authority to waive condition using judgment and understanding of risk and compensating factors.

• Maintain and update financial, tracking, and reporting systems of decisions and exceptions with necessary approval for due diligence file data, including any necessary justification and documentation that due diligence was performed.

• Provide presentations of decisions and exceptions to Executive Committee. Grow into facilitation role.

• Assist in compiling and distribution of various reports as requested by senior management and develop analysis to support escalated actions.

• Assist in analysis and process improvement initiatives within the line of business.

• Assist other department members with various tasks such as ordering property analysis reports, completing exceptions requests, and regulatory exam preparation.

• Attend regular credit training/mentoring sessions and support committee meetings with area credit partners. Represent the channel during monthly meetings on loan quality matters.

• Train and mentor department staff to further strengthen credit/counterparty risk skills of the group and build industry knowledge.

• Join sales team and client on requested customer calls and follow up with client's Certified Public Accountant (CPA) or Chief Financial Officer (CFO) to clarify information needed for decision, underwriting, and analysis.

• Create and maintain risk assessment matrix and related tools. Maintain department and client-facing policies and procedures.

This role is responsible for ensuring business continuity.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's degree in Accounting or Finance-related field of study

• Statistics background or degree

• Industry, finance, and/or Six Sigma certifications

• CPA designation

• Familiarity with spreading software for financial analysis

• Commercial credit decisioning

• LOS and/or servicing systems knowledge

• Strong financial analysis skills with ability to provide proactive risk assessments and recommendations to management.

• Working knowledge of Office of the Comptroller of the Currency (OCC) categories of risk and risk management principles and practices.

• Experience reviewing and interpreting tax returns, financial statements and resulting ratios and key performance indicators for both companies and individuals.

• Highly experienced with both personal and business financial spreads, covenant calculations using software such as Baker Hill, FisCal, or Moody's Risk Analyst.

• Ability to develop accurate reports in EXCEL for details data provided from loan origination systems. Advanced analysis skills via EXCEL and corporate reporting.

• Work directly with Corporate IT to design, develop, and test report including all changes to implement into production

• Ability to complete assigned tasks quickly and accurately.

• Must have clear and articulate verbal and written communication skills. Ability to communicate with senior leadership.

• Must be able to work independently or with others to provide high quality customer service and meet deadlines with both internal and external customers.

• Microsoft Office proficiency

• Advanced Microsoft EXCEL skills

Supervisory Responsibility

This position will not direclty supervise employees

Licenses and Certifications

CPA preferred

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call may be required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a Remote Area Sales Manager in Charlotte, North Carolina; Nashville, Tennessee; Raleigh, North Carolina; or Charleston, South Carolina. The Area Sales Manager will work closely with the Divisional Sales Managers and Executive leadership to execute on the strategic plan for their specific geographic area and the division as a whole. The primary purpose of this job is to lead and develop Agent Mortgage Loan Officers, recruit and retain talent to join their team and manage daily sales activities to ensure Key Performance Indicators (KPI's) are being met on a monthly basis. This role will also work closely with affiliated businesses to form relationships and support members.

This position is available remotely within 25 miles of job location

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Recruit, evaluate, and select qualified mortgage Loan Originators to retain and grow marketshare in assigned territory in accordance with the minimum performance standards outlined. Responsible for the overall success and growth for assigned sales territory.

• Creates workforce stability by attracting, developing, engaging and retaining top talent.

• Supports the team in achieving goals through coaching and modeling the behaviors and core PenFed values.

• Coach Loan Officers on sales tactics, origination best practices, which loan scenario best suits the borrower and member satisfaction scores.

• Develop goals to strengthen internal and external partnerships, to increase mortgage production, and to ensure smooth operations within teams.

• Models sales skills and becomes the LO's accountability partner to ensure they are closing minimum production standards monthly while maintaining high member satisfaction.

• Ensure established sales activities are being executed by the assigned LO's.

• Assist Loan Officers with making presentations to Real Estate partners to introduce PenFed Loan products and services.

• Responsible for profitable growth for designated team within assigned market to meet or exceed established goals and objectives for the division.

• Responsible for Performance Reviews, PIPs, training, time cards, expense approvals.

• Generates referrals for mortgage sales opportunities and sales of other Company business line products.

• Ensure the BHHS/PFR realty offices agents are receiving excellent service and feedback on all pending files.

• Manage QC findings on Agent MLO processed loans to include making corrections as needed and attending monthly meetings to review results.

• Remain current on all mortgage department policies updating staff of any changes or new business so that they remain informed.

• Conduct weekly meetings with the BHHS group review quality service and to discuss any issues that may have occurred during the week, seeking resolutions.

• Meet with Divisional managers and MLO sales teams on a weekly basis to keep communication open and consistent.

• Actively participates in local and state mortgage banking, realtor, and builder trade associations, and maintains a thorough understanding of mortgage industry knowledge and event issues.

• Field incoming member concerns and ensure issues are resolved and members are satisfied.

• Review daily pipelines to ensure ACL/PQ are compliant and in line with departmental expectation.

This role is responsible for ensuring business continuity.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's Degree in Management, Marketing or a related field is required.

• Minimum of eight (8) years' of experience in Mortgage Sales/Operations with a minimum of three (3) years supervisory experience is required.

• Advanced knowledge of mortgage originations; including product, underwriting, investor and compliance guidelines required.

• Ability to manage staff by leading department initiatives and motivating team members to achieve and exceed sales goals.

• Must be able to work well in a team environment.

• Ability to manage multiple deadlines and priorities without sacrificing member satisfaction.

• Demonstrated proficiency in the recruitment and management of residential mortgage loan origination professionals.

• Proficiency with personal computers as well as pertinent software packages.

• Excellent verbal and written communication skills.

• Strong interpersonal skills to build and maintain business collaborate relationships within and outside organization.

• Must be able to pass NMLS screening, which includes a satisfactory credit history.

Supervisory Responsibility

This position will directly supervise employees

Licenses and Certifications

Must have an active NMLS license.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call may be required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a Senior Accountant at our Tysons, Virginia location. The primary purpose of this job is to apply comprehensive knowledge of accounting principles, concepts, practices, and standards in performing complex duties related to preparing and analyzing financial information to record transactions, prepare reports, and review and verify accuracy. This position will also work with consultants, auditors, and others to analyze and provide information on operational, reporting, or system impact related to policy changes and new products; contribute to special projects; and may train staff.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Compile, review, analyze, and record financial information to the general ledger. Complete monthly closings.

• Prepare balance sheet and profit and loss statements, consolidated financial statements, and other accounting schedules and reports.

• Prepare daily, weekly, and monthly reconciliations to ensure general ledger account information is accurate, consistent, traceable, and auditable.

• Execute and manage timely, accurate transactions.

• Identify control weaknesses, communicate to management, and participate in making remedial changes to tighten and enhance controls.

• Design and produce reports.

• Conduct research and analyses.

• Provide requested information to auditors, consultants, and others on significant matters requiring coordination.

• May design, modify, install, and/or maintain accounting systems to ensure adequate recognition of financial transactions.

• May perform moderately complex accounting projects or participate as a team member on highly complex projects.

• Act as point of escalation for Staff Accountants.

This role is responsible for ensuring business continuity.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's Degree or equivalent required

• 4+ years of related experience in Accounting

• Strong understanding of GAAP accounting required. CPA strongly preferred.

• Must have specific examples of preparing and presenting accounting results to stakeholders.

• Strong analytical skills, particularly with excel pivots and VLOOKUPS, required.

• Must have specific examples of simplifying large data sets using excel.

• Intellectually curious with a willingness to work in a dynamic, challenging and rewarding environment.

• Strong writing, verbal and presentation skills required.

• Experience with monthly accounting close preferred.

Supervisory Responsibility

• This role will not supervise staff.

Licenses and Certifications

• There are no additional certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call may be required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-IR1

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a Data Center Infrastructure Engineer at our Tysons, Virginia location. The primary purpose of this position is to manage the availability and configuration of PenFed's Data Centers, LAN rooms, and UPS systems. The incumbent will be responsible for developing floor plans, performing electrical & HVAC assessments, maintaining rack-mount UPS solutions, structured cabling, department documentation and standards.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Installing, configuring, testing and maintaining systems, application software and system management tools.

• Provide technical support for enterprise systems. Troubleshoot, repair and recover from system failures in accordance with standard operating procedures.

• Develop and maintain accurate documentation via the use of flowcharts, diagrams, and other relevant tools.

• Perform routine operational tasks, verifying the confidentiality, integrity and availability of all resources, systems, and key processes.

• Review system and application logs, and verify completion of scheduled jobs.

• Interact with senior engineers to identify areas of improvement for operational efficiency.

• Accountable for delivering all assigned tasks and projects.

• Comply with Security, Incident Management and Change Management procedures and reporting practices.

• Remain an active learner in technologies related to your domain.

• Work closely with technical and non-technical personnel within and across PenFed departments and vendors.

• Participate in on-call 24x7 support as needed in the event of system outage or failure.

Area Specific Responsibilities

• Complete projects by coordinating resources and timetables with the business unit stakeholders and other IT teams.

• Design and maintain PenFed's Data Center and LAN room infrastructure per TIA standards. Coordinate and manage all space and power planning.

• Maintain documentation and monitoring systems for PenFed's Data Center, LAN room and UPS systems.

• Verify performance of provided services by conducting system audits and reviewing established metrics.

• Coordinate and schedule preventative maintenances in accordance with established Change Management procedures.

• Maintain facility floor plans, rack elevations, and structured cabling using Device42.

• Maintain the lifecycle and uptime of PenFed IT's UPS systems (rack-mounted APC systems).

• Coordinate and schedule hardware installations, relocations, and removal. Provide guidance for cable management and ensure security protocols are followed.

• Preserve assets by implementing disaster recovery and back-up procedures, participate in required exercises, and reinforcing existing information security and control structures.

• Recommend information technology strategies, policies, and procedures by evaluating organization outcomes, identify problems, evaluate trends, and anticipate requirements.

• Provide oversight of vendors performing data center facilities and distributed computing equipment and software maintenance. Schedule and document all associated work.

• Accomplish overall corporate and internal IT financial objectives by forecasting demand for services, prepare an annual budget, schedule expenditures, analyze variances and initiate corrective action.

• Serve as a contact for data center issues (in-house and co-located).

Qualifications

Equivalent combination of education and experience is considered.

• In lieu of a degree, combination of education and a minimum of three (3) years of related work experience is required that provides the necessary skills and knowledge to perform all the essential job functions.

• Minimum of five (5) years of professional experience working in data center infrastructure and associated distributed environments.

• Experience maintaining Data Center and LAN room env. using Device42 preferred.

• Associates or Bachelor's degree in related field preferred.

• Previous experience with managing:

• Space/Capacity Planning

• Facilities Maintenance

• Inventory/Asset System Maintenance

• Data Center Environmental Facilities and Support Functions

• Extensive customer service experience

• Prior vendor management experience.

• IT technical knowledge and ability to assist with IT equipment services. (i.e., Power On/Off equipment upon request; replace equipment such as servers and disc drives, and ability to move equipment cables).

• Strong written and verbal communication skills.

• Strong interpersonal skills and ability to collaborate with team members.

• Effective time management, problem solving and multi-tasking skills.

• Strong problem solving and analytic skills.

Licenses and Certifications

• Certified Data Center Professional or Expert certification preferred.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call is required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-CM2

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a (Remote) Agent Mortgage Loan Officer at our Albuquerque, New Mexico; Santa Fe, New Mexico or El Paso, Texas location. The primary purpose of this job is to respond to mortgage inquiries and referrals that are generated from both their own contacts and from other PenFed's business channels. The Agent MLO will conduct interviews with prospective borrowers in order to analyze financial and credit data, determine member-financing objectives, advice members of product and pricing policies and guidelines, and gather any additional required information.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Proactively solicits new residential mortgage business and sells PenFed mortgage products to meet established loan quality and production goals.

• Promote sales and continually identifies, develops and maintains a quality network of realtor and member business relationships. Increase mortgage business by marketing, promoting and recommending loan products and services with use of sales techniques to promote and close transactions.

• Represent PenFed in the market place, research competitor and other external marketplace best practices. Maintain awareness of competitive strategies and knowledge of product offerings as a means to improving sales penetration and fulfilling the needs of actual and potential members.

• Develop and maintain knowledge of Conventional, VA and FHA lending policies and procedures.

• Provide sound mortgage advice to members regarding the advantages and disadvantages of different loan products and pricing policies and guidelines.

• Ensure exceptional member service by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements, demonstrating a commitment to professional ethics, complying with all Federal and state compliance policies and adhering to Home Mortgage Disclosure Act (HDMA) guidelines.

• Learn and utilize assigned programs and technology to maintain regulatory loan documentation requirements. Ensure all conditions and closing dates are met.

• Initiate and maintain contact with realtors and members throughout the processing period. Ensure that all related parties are kept informed of loan status, conveying the appropriate level of urgency and professionalism so that all expectations are exceeded.

• Identify any issues, which may affect ability to meet previously established conditions and dates in a timely manner.

Qualifications

Equivalent combination of education and experience is considered.

• High School Diploma or equivalent.

• Minimum of four (4) year of college degree preferred.

• Minimum of two (2) years of residential mortgage lending experience with a focus on generating self-sourced business is preferred.

• Demonstrated understanding of mortgage processing, underwriting and closing procedures.

• Knowledge of Conventional, FHA and or VA lending guidelines.

• Understanding of Federal Regulations governing Real Estate Lending.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call is required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-AC1

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a Senior Manager, Product Profitability at our Tysons, Virginia location. The primary purpose of this position is to act as part of the Financial Planning & Forecasting team. This role will manage PenFed's product profitability management process and will develop and maintain business line P&L and indirect cost allocation methodologies. This role requires a results-oriented approach with an understanding of banking balance sheets and P&L dynamics and cost allocation methodologies. This position has considerable interaction with the CFO, senior leaders, and business line owners.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Develop and maintain profitability analysis process across business line segments, product groups, origination channels, and customer segments to provide transparency into revenue/cost structures.

• Maintain effective partnerships with business unit CFOs, operational groups, management teams to provide profitability report on an ongoing basis as business objectives evolve and markets change, to ensure competitive pricing, performance to plan, and to maintain core profitability.

• Prepare and deliver formal written analyses, reports, and presentations of actual results versus plan to LOB CFO teams, Senior Management, and the Asset/Liability Committee on a regular basis including the drivers of those results.

• Help converting Excel based profitability report framework to Hyperion Planning system.

• Provide insights into the identification of activity-based drivers for cost allocation, working closely with operations and accounting groups to establish and maintain a revenue/expense driver data collection process.

• Maintains a broad knowledge of relevant FASB accounting standards including FAS 91 and a thorough understanding of funding considerations for loan products such as autos, mortgages, and credit cards.

• Ad hoc reporting and projects to assist Finance partners.

Qualifications

Equivalent combination of education and experience is considered.

• Advanced degree in finance, economics, mathematics, or another quantitative discipline and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions. MBA/CFA/CMA professional certification preferred.

• Minimum of ten (10) years of finance/ banking industry experience with a minimum of five (5) years on product profitability and two (2) years of experience in people management.

• Experience using Hyperion Planning is strongly preferred.

• In-depth knowledge of financial services businesses and complex financial products.

• Excellent understanding of financial statements specifically balances sheet and income statements.

• Strong written and verbal communication skills.

• Excellent Excel and PowerPoint skills.

• Ability to condense highly technical subject matter into clear and effective communications to Senior Management.

• Proven interpersonal and organizational skills, including the ability to support and defend their analytical work to Senior management.

Licenses and Certifications

• CFA professional certification is preferred.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds. *

Travel

Ability to travel to various worksites and be on-call may be required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-CB1

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a (Remote) Agent Mortgage Loan Officer at our Richmond, Virginia location. The primary purpose of this job is to respond to mortgage inquiries and referrals that are generated from both their own contacts and from other PenFed's business channels. The Agent MLO will conduct interviews with prospective borrowers in order to analyze financial and credit data, determine member-financing objectives, advice members of product and pricing policies and guidelines, and gather any additional required information.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Proactively solicits new residential mortgage business and sells PenFed mortgage products to meet established loan quality and production goals.

• Promote sales and continually identifies, develops and maintains a quality network of realtor and member business relationships. Increase mortgage business by marketing, promoting and recommending loan products and services with use of sales techniques to promote and close transactions.

• Represent PenFed in the market place, research competitor and other external marketplace best practices. Maintain awareness of competitive strategies and knowledge of product offerings as a means to improving sales penetration and fulfilling the needs of actual and potential members.

• Develop and maintain knowledge of Conventional, VA and FHA lending policies and procedures.

• Provide sound mortgage advice to members regarding the advantages and disadvantages of different loan products and pricing policies and guidelines.

• Ensure exceptional member service by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements, demonstrating a commitment to professional ethics, complying with all Federal and state compliance policies and adhering to Home Mortgage Disclosure Act (HDMA) guidelines.

• Learn and utilize assigned programs and technology to maintain regulatory loan documentation requirements. Ensure all conditions and closing dates are met.

• Initiate and maintain contact with realtors and members throughout the processing period. Ensure that all related parties are kept informed of loan status, conveying the appropriate level of urgency and professionalism so that all expectations are exceeded.

• Identify any issues, which may affect ability to meet previously established conditions and dates in a timely manner.

Qualifications

Equivalent combination of education and experience is considered.

• High School Diploma or equivalent.

• Minimum of four (4) year of college degree preferred.

• Minimum of two (2) years of residential mortgage lending experience with a focus on generating self-sourced business is preferred.

• Demonstrated understanding of mortgage processing, underwriting and closing procedures.

• Knowledge of Conventional, FHA and or VA lending guidelines.

• Understanding of Federal Regulations governing Real Estate Lending.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call is required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-AC1

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a (Remote) Agent Mortgage Loan Officer at our Albuquerque, New Mexico; Santa Fe, New Mexico or El Paso, Texas location. The primary purpose of this job is to respond to mortgage inquiries and referrals that are generated from both their own contacts and from other PenFed's business channels. The Agent MLO will conduct interviews with prospective borrowers in order to analyze financial and credit data, determine member-financing objectives, advice members of product and pricing policies and guidelines, and gather any additional required information.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Proactively solicits new residential mortgage business and sells PenFed mortgage products to meet established loan quality and production goals.

• Promote sales and continually identifies, develops and maintains a quality network of realtor and member business relationships. Increase mortgage business by marketing, promoting and recommending loan products and services with use of sales techniques to promote and close transactions.

• Represent PenFed in the market place, research competitor and other external marketplace best practices. Maintain awareness of competitive strategies and knowledge of product offerings as a means to improving sales penetration and fulfilling the needs of actual and potential members.

• Develop and maintain knowledge of Conventional, VA and FHA lending policies and procedures.

• Provide sound mortgage advice to members regarding the advantages and disadvantages of different loan products and pricing policies and guidelines.

• Ensure exceptional member service by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements, demonstrating a commitment to professional ethics, complying with all Federal and state compliance policies and adhering to Home Mortgage Disclosure Act (HDMA) guidelines.

• Learn and utilize assigned programs and technology to maintain regulatory loan documentation requirements. Ensure all conditions and closing dates are met.

• Initiate and maintain contact with realtors and members throughout the processing period. Ensure that all related parties are kept informed of loan status, conveying the appropriate level of urgency and professionalism so that all expectations are exceeded.

• Identify any issues, which may affect ability to meet previously established conditions and dates in a timely manner.

Qualifications

Equivalent combination of education and experience is considered.

• High School Diploma or equivalent.

• Minimum of four (4) year of college degree preferred.

• Minimum of two (2) years of residential mortgage lending experience with a focus on generating self-sourced business is preferred.

• Demonstrated understanding of mortgage processing, underwriting and closing procedures.

• Knowledge of Conventional, FHA and or VA lending guidelines.

• Understanding of Federal Regulations governing Real Estate Lending.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call is required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-AC1

Job Detail

• Company:
  PenFed Credit Union