Company Detail

Job Description

Position Description

Serco, Inc has an immediate opening for a Help Desk Support - Tier II role. Serco has a highly engaged desktop technical team consisting of 15 members supporting our over 8000 employees using cutting edge technologies. The position will be based at our Beavercreek, OH location (partial telework during COVID workplace restrictions).

The position will support and maintain organizational computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. You will troubleshoot problem areas (in person, by telephone, or via work order) in a timely and accurate fashion and provide end-user assistance where required.

In this role you will:

• Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.

• Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.

• Construct, install, and test customized configurations based on various platforms and operating systems.

• Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment.

• Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems.

• Ensure that desktop connections, ie. network jacks are in proper working order.

Qualifications

To be successful in this role, you will have:

• Associates Degree and 2-4 years experience or years of relevant experience in lieu of degree.

• Strong customer service orientation.

• Ability to effectively prioritize and execute tasks in a high-pressure environment.

• Good written, oral, and interpersonal communication skills.

• Ability to conduct research into PC and software issues and products as required.

• Ability to present ideas in business-friendly and user-friendly language.

• Highly self-motivated and directed.

• Keen attention to detail.

• Team-oriented and skilled in working within a collaborative environment.

• Excellent knowledge of PC and desktop hardware.

• Excellent knowledge of PC internal components.

• Hands-on hardware troubleshooting experience.

• Extensive equipment support experience.

• Working technical knowledge of current protocols, operating systems, and standards.

• Ability to operate tools, components, and peripheral accessories.

• Able to read and understand technical manuals, procedural documentation and OEM guides.

• Experience with the following technologies required: Windows 10, SCCM experience, remote access tools and Active Directory

• US Citizenship is required

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now (https://careers-sercona.icims.com/jobs/49877/help-desk-support---tier-ii/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)

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ID 49877

Recruiting Location : Location US-OH-Beavercreek

Category Information Technology

Position Type Full-Time

Security Clearance None

Telework Yes - May Consider Occasional/Part Time Teleworking for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

If you love a high energy and fast pace environment - Serco has a great opportunity for you! The Administrative Clerk will be on a dynamic team, supporting customers with processing their retirement pensions at our Doral, FL location. Bring your expertise and collaborative skills to make an impact towards servicing our retirees.

Serco and PBGC protects the retirement security of over 35 million Americans in single employer and multiemployer pension plans. Our goal is to provide the highest level of customer support and to work to protect workers and retirees hard earned pension benefits.

In the Adminisrative Clerk role you will:

• Be the liaison between our government customer and its participants.

• Effectively resolve customer issues, requests and inquiries.

• Provide base level customer service.

• Manage inbound calls in a timely manner, following call center scripts when handling different topics, identifying customer needs, providing basic information, researching participant accounts, addressing basic questions or issues, providing an accurate and efficient response, keeping accurate records of all conversations, and meeting contractual qualitative and quantitative targets.

• Perform tasks associated with call handling to include basic plan and participant file research and updates.

• Prepare and scan documents into PBGC systems.

• Have knowledge of commonly used concepts, practices and procedures as it relates to benefits administration.

• Relies on instructions and pre-established guidelines to perform the functions of the job.

Candidates must be located in or around the Doral Florida Area.

Working remote is an option for this position. However, you will be required to work onsite at the Doral, Florida location (on occastion).

Qualifications

To be successful in this role, you will have:

• High School Diploma or GED

• Must be able to obtain and/or maintain a Pubic Trust security clearance.

• Two years of related experience.

• Must be able to exercise analysis and experience in selecting documented procedures to follow in searching for, interpreting, selecting, or coding items to be entered from a variety of source documents.

• Microsoft Office knowledge and experience.

Candidates must be located in or around the Doral Florida Area.

Working remote is an option for this position. However, you will be required to work onsite at the Doral, Florida location (on occastion).

If you are interested in supporting and working with our PBGC Team and a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now (https://careers-sercona.icims.com/jobs/49906/administrative-clerk/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)

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ID 49906

Recruiting Location : Location US-FL-Doral

Category Administrative/Clerical

Position Type Full-Time

Security Clearance None

Clearance Details PBGC

Telework Yes - May Consider Occasional/Part Time Teleworking for this position

Campaign LPPBGC

Job Detail

• Company:
  Serco

Job Description

Position Description

If you love a high energy and fast pace environment - Serco has a great opportunity for you! The Benefits Administrator will be on a dynamic team, supporting customers with processing their retirement pensions at our Doral, Floida location. Bring your expertise and collaborative skills to make an impact towards servicing our retirees.

Serco and PBGC protects the retirement security of over 35 million Americans in single employer and multiemployer pension plans. Our goal is to provide the highest level of customer support and to work to protect workers and retirees hard earned pension benefits.

You will be part of a 40 + member team that works closely with the customer and other Serco teams to deliver a wide variety of tasks related to processing of benefits administration work.

In the Benefits Administrator role, you will:

• Performs routine entry level benefits administration and case processing activities which may include, but is not limited to: processing benefit applications, QDROs, POAs, and other documents; entering data into PBGC systems of record; conducting research for participant issues; supporting payment recovery and benefit payment processing activities; issuance of benefit determination letters; authorizing benefit payments; conducting quality reviews to ensure work meets quality standards; and handling complex or sensitive case processing or customer matters.

• Has knowledge of commonly used concepts, practices and procedures as it relates to benefits administration.

• Ensures work is processed in a timely fashion according to the requirements of the specific business function assignment.

• Communicates effectively both orally and in writing with the PBGC points of contact to provide and obtain relevant information.

• Works under immediate supervision and reports to a supervisor. Relies on instructions and pre-established guidelines to perform the functions of the job, which may involve using independent judgment.

• Strong analytical skills.

• Strong communication (written and verbal) skills required to communicate effectively with participants and potential payees

• Attention to detail and strong organizational skills.

• Strong customer service skills.

• Self-motivated, dynamic work ethic to ensure maximum customer satisfaction is delivered.

• Commitment to excellence in all work situations.

• Working knowledge and experience of computer applications, including MS Office, and/or business office systems.

Due to the current pandemic situation, candidates may be assigned to work remotely on a temporary basis. However, on site work will be required at the Doral, Florida location once safety restrictions are lifted.

Qualifications

To be successful in this role, you will have:

• Associates Degree in related field with 2 years of related experience OR three years of related experience.

• 2 years of relevant work experience which can include but not be limited to: employee benefit field, claims processing, billing, payroll, banking, human resources, customer service representative, quality review analysts, etc.

• Must be able to obtain and/or maintain a Public Trust Clearance.

Due to the current pandemic situation, candidates may be assigned to work remotely on a temporary basis. However, on site work will be required at the Doral, Florida location once safety restrictions are lifted.

If you are interested in supporting and working with our PBGC Team and a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now (https://careers-sercona.icims.com/jobs/49907/benefits-administrator/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)

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ID 49907

Recruiting Location : Location US-FL-Doral

Category Other

Position Type Full-Time

Security Clearance Other

Clearance Details Public Trust Security Clearance

Telework Yes - May Consider Occasional/Part Time Teleworking for this position

Campaign LPPBGC

Job Detail

• Company:
  Serco

Job Description

Position Description

If you love a high energy and fast pace environment - Serco has a great opportunity for you! The Call Team Level 1 Agent will be on a dynamic team, supporting customers with processing their retirement pensions at our Euclid, OH location. Bring your expertise and collaborative skills to make an impact towards servicing our retirees.

The Pensions Benefits Guarantee Corporation (PBGC) is a government agency that protects the retirement security of over 35 million Americans in single employer and multiemployer pension plans. Serco's goal is to provide the highest level of customer support and to work to protect workers and retirees hard earned pension benefits.

You will be part of a 40+ member team under the direction of Thomas Tutolo' s (Operation Manager) team. The Operations Managerhas twenty years of pension benefits and customer service experience comprising of Operations Manager, Assistant Project Management, supervisory and team lead roles. He also has additional experience in benefits administration including 401(k), interpreting plan documents, disability, estate research and processing,

You will be working closely with our PGBC customer and other Serco teams to deliver excellent customer service regarding pensions and benefits for our customers.

In the Call Team Level 1 Agent role you will:

• Receive inbound participant phone calls and provide appropriate customer service support in accordance with defined PBGC and Serco guidelines.

• Utilize authorized computer systems to gather and confirm information prompted by incoming calls.

• Be able to provide rapid, efficient and accurate customer service in a professional manner for extended periods of time in accordance with the requirements of the contract.

During the Covid Pandemic, teleworking is an option. However, you will be required to work onsite (occasionally), once the safety restrictions are lifted.

Qualifications

To be successful in this role, you will have:

• A High School diploma.

• 0-2 years of experience is required.

• At least six months to one (1) year of experience working in an office setting answering telephones, retail, etc., or in a similar setting, including demonstrated keyboard board skills, and verbal and written proficiency in English language to facilitate clear and accurate exchange of information to callers.

• Some teleworking may be considered for this position.

• Must have a Public Trust OR be able obtain and maintain a Public Trust Clearance.

Hours range from 8 AM until 7 PM. Shifts vary, 8:00 AM-4:30 PM, 8:30 AM -5:00 PM, 10:30 AM-7:00 PM. (Will be required to work at least one 10:30 AM -7:00 PM shift a week).

During the Covid Pandemic, teleworking is an option. However, you will be required to work onsite (occasionally), once the safety restrictions are lifted.

If you are interested in supporting and working with our PBGC Team and a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now (https://careers-sercona.icims.com/jobs/49858/customer-service-representative-%28ohio%29/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)

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ID 49858

Recruiting Location : Location US-OH-Euclid

Category Customer Service

Position Type Full-Time

Security Clearance None

Clearance Details PBGC

Telework Yes - May Consider Occasional/Part Time Teleworking for this position

Campaign LPPBGC

Job Detail

• Company:
  Serco

Job Description

Position Description

Engineering Technician I - Travel Required

At Serco, we pride ourselves in providing high quality engineering services supporting the US Department of Defense.

The Electronic Surveillance System (ESS) Shore Team specializes in installing Access Control Systems (ACS), Intrusion Detection Systems (IDS), Video Surveillance Systems (VSS) and many more, on various Military bases. If you love engaging in challenging projects, traveling and career growth, Serco has a great opportunity for you as an Engineering Technician I .

The Engineering Technician I performs simple routine tasks under close supervision or from detailed procedures. Work is checked in progress or on completion.

• Performs one or a combination of such typical duties as assembles or installs equipment or parts requiring simple wiring, soldering, or connecting.

• Performs simple or routine tasks or tests such astensile or hardness tests; operates and adjusts simple test equipment; records test data.

• Gathers and maintains specified records of engineering data such as tests, drawings, etc.

• Performs computations by substituting numbers in specified formulas; plots data and draws simple curves and graphs.

Qualifications

To be successful in this role, you must have the following:

• Requires a High School diploma and 1-2 years electronic security systems (ESS)

• Capable of pulling cable through conduit, routing through J hooks and in installing cabling in plenum spaces and overhead cableways.

• Some experience using computers for data tracking and documentation (spreadsheet, word processing tools)

• With supervision can use specialized tools for any of the following: (Terminate Cat 5 / 6 with RJ45's, bend conduit, Thread conduit, Glow rod's, fish tape, crimp, solder)

• Fundamental understanding for reading installation drawings, Technical manuals and with minimal supervision can follow design documents for system installation and or upgrade functions.

• Secret Clearance

• Valid Passport

• Required Travel 75+%

If you are interested in supporting and working with our military and a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

In compliance with Colorado's Equal Pay for Equal Work Act, the salary range for this role is $39,490.00 to $59,235.00; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now (https://careers-sercona.icims.com/jobs/49604/engineering-technician-i---travel-required/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)

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ID 49604

Recruiting Location : Location US-CA-San Diego

Category Engineering

Position Type Full-Time

Security Clearance Secret

Clearance Details Ability to obtain a Secret clearance

Telework No - Teleworking not available for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

Mechanical Assembler II - Travel Required

The Electronic Surveillance System (ESS) Shore Team specializes in installing Access Control Systems (ACS), Intrusion Detection Systems (IDS), Video Surveillance Systems (VSS) and many more, on various Military bases. If you love engaging in challenging projects, traveling and career growth, Serco has a great opportunity for you as an Mechanical Assembler II .

This cleared Mechanical Assembler II will be responsible for fabrication and assembly of various electromechanical and electronic assemblies.

In this role, you will:

• Follow blueprints, guidelines, and/or diagrams to complete tasks.

• May perform duties as a fire watch and welder`s helper as well as assembling large scale and intricate mechanical assemblies.

• Receives technical guidance from supervisor or higher level technician and work is reviewed for compliance with accepted practices.

• Familiar with standard concepts, practices and procedures within field.

• Works under general supervision.

• Relies on limited experience and judgment to plan and accomplish goals.

• Typically reports to a supervisor.

Qualifications

To be successful in this role, you will have:

• U.S. Citizen

• Requires a High School diploma and 2-4 years.

• Secret Clearance.

• Must have general knowledge of hand tools and use cases.

• General knowledge of cabling types and use cases.

• Advanced math skills and converting numbers to requirements (quantities, size, feet)

• Capable of installing simple electronic devices under direct supervision.

• Valid Paspport

• Travel Requirement 75+%

If you are interested in supporting and working with our military and sailors and a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now (https://careers-sercona.icims.com/jobs/49605/mechanical-assembler-ii---travel-required/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)

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ID 49605

Recruiting Location : Location US-CA-San Diego

Category Engineering

Position Type Full-Time

Security Clearance Secret

Telework No - Teleworking not available for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

Program Description

This internship can be offered 100% virtually or a hybrid of both virtual and in person for candidates living near a Serco office in Herndon, VA, or San Diego, CA. Serco follows all CDC state and local COVID-19 recommendations and ensures the safety of all on-site employees.

Serco's Training and Experience Program (STEP) is designed to provide undergraduate university and college students paid accredited internship opportunities to gain meaningful, hands-on work experience in a professional environment. STEP emphasizes developing the workforce of the future. Our goal is to help you build a career roadmap that provides you with challenging and rewarding learning experiences with Serco.

Serco offers internship opportunities across the following three career tracks: Business, Technical, and Engineering. Our 2022 internship opportunities are available throughout the U.S. and Canada and begin on May 23 rd and conclude on August 12 th , with 1 week off July 4 th - 8 th . You will work with your manager to identify the best working schedule for you - working no more than an average of 36 hours a week with the added perk of half-days on Fridays.

In addition to gaining hands-on experience, you will attend training sessions taught by skilled leaders in our company which provides training to better prepare you for a full-time career. These training sessions range from finance, personality in the workplace, presentation skills, resume building, and more. In addition, we believe great ideas come from all levels of the company! Because of that, each year we challenge our interns to work in diverse teams to develop, propose and execute on a project that improves our ways of working. Throughout this project you will work with Senior Sponsors and meet with members of our Executive Team.

Position Description

The Contracts Department is engaged in the full business life cycle from initial opportunity identification to closeout. The successful candidate will interact with a full range of corporate counterparts from Business Development, Finance, Operations, Procurements, and Legal. The successful candidate will participate in process and procedure projects to establish a broad understanding of the legal and business perspective necessary to manage contracts. As the contracts intern, you will serve in a significant capacity alongside the Director and senior staff, supporting cross-functional discussions and help to develop solutions to various and important challenges for the Corporation. In addition, you will support the Senior Staff with bid preparation, terms and conditions review, non-disclosure and teaming agreements generation and negotiation, billing, contract change review, contract administration, pricing and other special project assistance where needed.

This is an exciting opportunity to be exposed to a wide range of corporate business mechanics, the importance of taking a proactive approach to project team member inclusion, and the establishment of functional area influence on the business lifecycle and project management teams through continual "value add" propositions. Candidates with an interest in business management, financial management, legal, or procurement will find this a particularly fulfilling role.

Responsibilities

• Serve as a contributor to the Contracts Department management and administration function.

• Collaborate with other corporate departments and participate in cross-functional project meetings.

• Identify and resolve potential problems with the business implementation or delivery.

• Be welcome to and fully immerse yourself in a learning and development environment.

Qualifications

Requirements

• Currently pursuing a bachelor's degree from an accredited college or university.

• Preferred fields of study: Business or a related field of study.

• Ideal candidates are rising juniors and seniors.

• Proficient in Microsoft Office.

• Self-motivated with a strong work initiative and attention to detail.

• Strong customer service, critical thinking, and problem-solving skills.

• Effective communication and interpersonal skills.

• Demonstrated experience collaborating in a team environment.

• Passion for learning with a wide degree of creativity and curiosity.

#STEPBusiness

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now (https://careers-sercona.icims.com/jobs/49902/contracts-intern/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)

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ID 49902

Recruiting Location : Location US-CA-San Diego

Category Internships

Position Type Full-Time

Security Clearance None

Telework Yes - May Consider Occasional/Part Time Teleworking for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

Shipyard Laborer - Bremerton, WA

Are you looking to get into the Shipyard industry? Serco is looking for Shipyard Laborers to join a high-profile and challenging project supporting the US Navy. Shipyard Laborers will be on a dynamic team, supporting our C5ISR system installations. Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our Sailors. This position will be based in Bremerton, WA.

You will be part of a team that works closely with the customer and other Serco team members to deliver high technology performed onboard U.S. Naval Ships and military installations.

In this role, you will:

• Performs general manual labor including loading, unloading, lifting and moving supplies and materials.

• Must perform duties as a fire watch and welder`s helper as well as install electric cable when needed.

• May require a high school diploma or equivalent.

• Works under immediate supervision.

• Primary job functions do not typically require exercising independent judgment.

Qualifications

To be successful in this role, you must have the following:

• Have a High School diploma or GED.

• Willing to travel if needed

• Applicant must be willing to work second shift and willing to work more than 40 hours work weeks.

• This position supports a U.S. Government Contract whose terms require Serco to staff it only with U.S. Citizens, be able to obtain gain access to shipyards (NAVSTA & DBIDS), undergo a background investigation and pass a drug screening.

Additional desired experience and skills:

• Ability to obtain a Secret clearance

If you are interested in supporting and working with our team across the globe on a passionate, talented, and diverse Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Military Veterans and Spouses encouraged to apply!

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now (https://careers-sercona.icims.com/jobs/49863/shipyard-laborer---bremerton%2c-wa/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)

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ID 49863

Recruiting Location : Location US-WA-Bremerton

Category Production/Skilled Trade/Warehouse

Position Type Full-Time

Security Clearance None

Telework No - Teleworking not available for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

If you would love a challenging position working on projects supporting Centers for Medicare and Medicaid (CMS), then Serco has a great opportunity for you!

Serco, Inc is searching for aSystems Engineerto work with a dynamic team, supporting our CMS program. This a full-time remote opportunity. Bring your expertise and collaborative skills to make an impact towards your career!

Serco supports the Centers for Medicare & Medicaid Services, a federal agency within the United States Department of Health and Human Services that administers the Medicare program and works in partnership with state governments to continue supporting eligibility determinations for consumers purchasing health insurance through the Federal Health Insurance Exchanges.

The Systems Engineer is responsible for daily operations and maintenance of the Serco information system. This information system consists of a complex, fully virtualized deployment of various server and desktop workloads. This information system also consists of multi-site connectivity via Active Directory Federated Services, a full Public Key Infrastructure deployment, and a full Active Directory Certificate Services deployment. This role works closely with the Virtualization and System Administration teams to fully manage the maintenance, outage response, and operational support of the environment. This role is expected to be the Subject Matter Expert (SME) for Active Directory Certificate Services and Public Key Infrastructure. This position reports to the Computing Systems and Services Supervisor.

In this role, you will:

• Provide ongoing support, maintenance, and testing in support of operational requirements and approved initiatives as they relate to the information system.

• Perform day-to-day maintenance; investigate and resolve incidents and/or change tickets for the environment.

• Remain current and learn new emerging technologies in information technology and implement innovative solutions.

• Actively participate in Virtual Infrastructure technical support cross-training.

• Participate and lead outage response for conditions related to service delivery and its components.

• Provide technical support for Tier 2-3.

• Serve as the SME for Active Directory Certificate Services, Public Key Infrastructure, and Multi-Factor Authentication on the team. Provide education and training to other engineers for this subject matter.

• Provide occasional after-hours coverage and escalation support.

Qualifications

To be successful in this role, you will have:

• Requires a Bachelors degree and 2-4 years of related experience or 6 years of related experience in lieu of degree.

• Experience with designing, implementing and maintaining public key infrastructure solutions to include Microsoft Active Directory Certificate Services and corresponding certificate authorities.

• Expert-level understanding of configuration and troubleshooting of Certificate Revocation Lists.

• Advanced skill administering Microsoft Windows Active Directory environment including domain services, sites and services, users and computers, and group policy administration.

• Advanced skill administering Windows Server 2008, 2008R2, 2012, 2012R2, and 2016.

• Excellent problem solving and troubleshooting skills.

• Working knowledge of open SSL functionality for manipulating certificates and keys.

Additional desired skills and experience:

• Microsoft Certified Solutions Expert Certificate

In compliance with Colorado's Equal Pay for Equal Work Act, the salary range for this role is $63,232.14 to $105,386.90; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now (https://careers-sercona.icims.com/jobs/49874/systems-engineer-%28remote-opportunity%29/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)

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ID 49874

Recruiting Location : Location US-FL-Fort Lauderdale

Category Information Technology

Position Type Full-Time

Security Clearance None

Telework Yes - May Consider Full Time Teleworking for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

IT/RMF Project Manager - San Antonio, TX - PMP - FULL TIME FLEX REMOTE SCHEDULE

If you love high profile and challenging IT projects supporting the US Army, Serco has a great opportunity for you!

We are seeking a highly skilled IT/RMF Project Manager with a PMP to manage multiple Information Assurance and Information Technology Projects under the purview of US Army Installation Management Command.

In this role, you will:

• Develop milestone schedules.

• Leading information assurance team(s) through the development of Risk Management Framework accreditation packages.

• Manage other IT-related projects and project teams may be required.

• Providing customer reports.

• Planning documentation.

• Stakeholder management.

• Problem resolution & managing employees.

• Conducting cost management through continual cost control and review.

• Business development and budgetary responsibilities.

Qualifications

To be successful in this role, you will have:

• U.S. Citizen

• Bachelor's degree and 5-7 years of related experience

• PMP Certified

Additional desired experience and skills:

• 1 to 3 years of work experience with Cloud applications (architecture/infrastructure).

• 1 to 3 years of working experience managing enterprise projects.

• 1 to 3 years of working PCI-DSS experience.

• 3 to 5 years of working Network infrastructure.

• Strong skills in implementing the PMI framework during the execution of projects.

• Solid experience with using Microsoft Project, excellent writing skills.

• Proven ability to manage teams and $3-15M projects, and preferably have advanced understanding of IT systems, Information Assurance and RMF requirements and processes.

• Prior experience with US Army programs.

• Secret Clearance (Not a requirement)

If you are interested in supporting and working with our military and a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Military Veterans and Spouses encouraged to apply!

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now

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ID 49920

Recruiting Location : Location US-TX-San Antonio

Category Information Technology

Position Type Full-Time

Security Clearance None

Telework Yes - May Consider Occasional/Part Time Teleworking for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

Are you an air traffic controller or manager looking for a management position and a challenging and exciting career? Serco has a great opportunity for you located in San Carlos, CA! Serco Inc. along with our parent company Serco Group is the largest non-government provider of Air Traffic Control (ATC) services in the world. It is our goal to promote the development of aviation and provide safe, efficient and courteous service to our customers and users of our services. Bring your air traffic skills and join the best team.

Serco Inc. is a federal government contractor that provides air traffic control services at Federal Aviation Administration (FAA) Contract Towers (FCTs), Non-Federal Contract Towers (NFCT), Remote Air Traffic Control Towers and Ramp Control Services in 11 western states.

Air Traffic Managers must be familiar with standard Air Traffic Control (ATC) concepts, practices, and procedures. A manager must rely on experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is expected. Managers lead and direct the work of others to accomplish the daily operation of the facility. Duties include:

• Reporting to the Area Manager.

• Supervising

• Scheduling

• Overseeing and directing training for controllers.

• Ensuring that all reporting requirements are met.

• Ensuring all facility directives and Standard Operating Procedures (SOP) are followed.

• Acting as a liaison with airport management and FAA at local levels.

Air Traffic Managers must also function as Air Traffic Control Specialists (ATCS) by controlling air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. ATCS's are responsible for the safe, orderly and expeditious movement of air traffic through the nation's airspace. ATCS duties include:

• Answering radio calls from arriving and departing aircraft.

• Issuing landing/takeoff instructions.

• Issuing information such as runway to use, wind velocity and direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity.

• Issuing air traffic clearances.

• Providing advice based on their own observations and information from the National Weather Service, IFR control facilities, flight service stations, pilots, and other sources.

• Taking and disseminating weather observations at Limited Aviation Weather Reporting Station (LAWRS) or Supplemental Aviation Weather Reporting Station (SAWRS) facilities.

• Transferring control of aircraft to receiving facilities when aircraft leave their airspace and receiving control of aircraft coming into their airspace.

• Operating various types of equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, and backup equipment.

• Alerting airport emergency crews and other designated personnel when aircraft are having flight difficulties.

• Coordinating with and issuing instructions to airport vehicles and personnel.

• Maintaining and disseminating records of daily operations.

• Other duties as assigned

If you are interested in being part of a team that promotes the development of aviation and provides safe, efficient and courteous service to our customers and users of our services and you meet the requirements listed above, then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

The rate of pay for this position is $41.31 per hour.

Qualifications

Applicants must:

• Be available for work within 60 days.

• Have a current FAA Class II Medical Certificate (FAA Form 8500-9).

• A list of FAA Aviation Medical Examiner (AME) in your area can be found at: http://www.faa.gov/pilots/amelocator/ .

• Have (1) a copy of their last FAA Airman Certificate with a Control Tower Operator (CTO) Rating and in accordance with FAR 65.39, applicant -must have satisfactorily served as an air traffic control tower operator with a facility rating...for at least 6 months...- or have (2) a copy of their last FAA Airman Certificate with a Credential as an Air Traffic Control Specialist and have held a Tower Rating for at least 6 months.

• A replacement Airman Certificate can be ordered using the following website: http://www.faa.gov/licenses_certificates/airmen_certification/certificate_replacement/

• Be eligible to work for Serco under the Federal Immigration Laws

• Verify education and employment references from previous employer(s) including release of drug and alcohol records.

• Receive a negative result on a pre-employment drug screen.

• Be able to receive an interim security suitability clearance granted by FAA Security derived from a public trust background check.

• Establish proof of identity and eligibility to work in the United States.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now (https://careers-sercona.icims.com/jobs/49846/air-traffic-manager---san-carlos%2c-ca-%28sql%29/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)

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ID 49846

Recruiting Location : Location US-CA-San Carlos

Category Aviation

Position Type Full-Time

Security Clearance None

Telework No - Teleworking not available for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

If you love high profile and challenging projects supporting the United States Marine Corps - Serco has a great opportunity for you! This Functional Analyst IV (Strategic Planning) will be applying relative knowledge to analyze problems in order to identify significant factors and gathering pertinent data to recognize and apply solutions. Bring your expertise and collaborative skills to make an impact towards our military defense.

Serco supports the US Marines as a sub for their Coordinated Retail Management and Strategic Logistics Services Contract. Our team ensures the safety of the military employees and to allow them to perform their missions successfully.

Visit these links for more information about how Serco supports our Veterans https://www.serco.com/na/careers/veterans-at-serco . & Marines https://careers-sercona.icims.com/jobs/search?ss=1&searchKeyword=Marine+corp&searchRelation=keyword_all .

You will be part of a team that works closely with the customer and other Serco teams that have been recognized by the United States Marine Corps and the industry for their outstanding contributions to the contract and program.

In this Functional Analyst IV (Strategic Planning) role, you will:

• Analyze supply chain processes and architecture and provide recommended strategic-level courses of action for improvement.

• Provide change management support to the government customer.

• Apply knowledge of laws, policies, regulations, and precedents applicable to logistics planning and program execution/sustainment.

• Develop recommendations for changes to Marine Corps policy.

• Develop briefings, documents, and other communications related to Strategic Logistics Services for executive or senior management staff.

• Facilitate meetings or conferences for strategic initiatives and improvements.

• Develop and provide trip reports for any conference meeting attended on direction from the government.

• Apply detailed knowledge and experience with Logistics Commands framework and concept for planning and execution in the following areas:

• Strategic Planning

• Metrics Management

• Comprehensive Inventory Management Improvement Plan (CIMIP)

• SECREP Working Integrated Process Team (WIPT), Indenture Structure & Wholesale Pricing

• Demand Forecasting

• Allowance Setting

• Backorder Management

• Coordinated Consumables Management (CCM

• Secondary Reparable Total Allowance Re-Computation Tool (START)

• Global Combat Support Systems-Marine Corps (GCSS-MC) functionality and integration

• Any additional items that are typical of or related to the work of a Functional Analyst.

Qualifications

To be successful in this Functional Analyst IV (Strategic Planning) role, you will be required to have:

• US citizenship

• Master's Degree in a relevant field (i.e., Business Administration, Logistics Management, Statistics, etc.).

• Minimum of five to six (5-6) years in the following:

• Working with Military wholesale and retail logistics activities in Reparable/Consumable support.

• Management of Ground Equipment Secondary Items.

• Leading strategic process re-engineering & development efforts.

• Performance management framework for evaluating the effectiveness of Products & Services.

• Supply chain business processes and architecture.

• Providing training to affected employees, developing curriculum and materials, and classroom instruction to include specific training to launch re-engineered processes.

If you are interested in supporting and working with our military and a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

*Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process. *

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now (https://careers-sercona.icims.com/jobs/49867/functional-analyst-iv-%28strategic-planning%29/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)

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ID 49867

Recruiting Location : Location US-GA-Albany

Category Logistics

Position Type Full-Time

Security Clearance None

Telework No - Teleworking not available for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

Are you an air traffic controller or manager looking for a management position and a challenging and exciting career? Serco has a great opportunity for you located in San Carlos, CA! Serco Inc. along with our parent company Serco Group is the largest non-government provider of Air Traffic Control (ATC) services in the world. It is our goal to promote the development of aviation and provide safe, efficient and courteous service to our customers and users of our services. Bring your air traffic skills and join the best team.

Serco Inc. is a federal government contractor that provides air traffic control services at Federal Aviation Administration (FAA) Contract Towers (FCTs), Non-Federal Contract Towers (NFCT), Remote Air Traffic Control Towers and Ramp Control Services in 11 western states.

Air Traffic Managers must be familiar with standard Air Traffic Control (ATC) concepts, practices, and procedures. A manager must rely on experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is expected. Managers lead and direct the work of others to accomplish the daily operation of the facility. Duties include:

• Reporting to the Area Manager.

• Supervising

• Scheduling

• Overseeing and directing training for controllers.

• Ensuring that all reporting requirements are met.

• Ensuring all facility directives and Standard Operating Procedures (SOP) are followed.

• Acting as a liaison with airport management and FAA at local levels.

Air Traffic Managers must also function as Air Traffic Control Specialists (ATCS) by controlling air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. ATCS's are responsible for the safe, orderly and expeditious movement of air traffic through the nation's airspace. ATCS duties include:

• Answering radio calls from arriving and departing aircraft.

• Issuing landing/takeoff instructions.

• Issuing information such as runway to use, wind velocity and direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity.

• Issuing air traffic clearances.

• Providing advice based on their own observations and information from the National Weather Service, IFR control facilities, flight service stations, pilots, and other sources.

• Taking and disseminating weather observations at Limited Aviation Weather Reporting Station (LAWRS) or Supplemental Aviation Weather Reporting Station (SAWRS) facilities.

• Transferring control of aircraft to receiving facilities when aircraft leave their airspace and receiving control of aircraft coming into their airspace.

• Operating various types of equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, and backup equipment.

• Alerting airport emergency crews and other designated personnel when aircraft are having flight difficulties.

• Coordinating with and issuing instructions to airport vehicles and personnel.

• Maintaining and disseminating records of daily operations.

• Other duties as assigned

If you are interested in being part of a team that promotes the development of aviation and provides safe, efficient and courteous service to our customers and users of our services and you meet the requirements listed above, then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

The rate of pay for this position is $41.31 per hour.

Qualifications

Applicants must:

• Be available for work within 60 days.

• Have a current FAA Class II Medical Certificate (FAA Form 8500-9).

• A list of FAA Aviation Medical Examiner (AME) in your area can be found at: http://www.faa.gov/pilots/amelocator/ .

• Have (1) a copy of their last FAA Airman Certificate with a Control Tower Operator (CTO) Rating and in accordance with FAR 65.39, applicant -must have satisfactorily served as an air traffic control tower operator with a facility rating...for at least 6 months...- or have (2) a copy of their last FAA Airman Certificate with a Credential as an Air Traffic Control Specialist and have held a Tower Rating for at least 6 months.

• A replacement Airman Certificate can be ordered using the following website: http://www.faa.gov/licenses_certificates/airmen_certification/certificate_replacement/

• Be eligible to work for Serco under the Federal Immigration Laws

• Verify education and employment references from previous employer(s) including release of drug and alcohol records.

• Receive a negative result on a pre-employment drug screen.

• Be able to receive an interim security suitability clearance granted by FAA Security derived from a public trust background check.

• Establish proof of identity and eligibility to work in the United States.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now (https://careers-sercona.icims.com/jobs/49846/air-traffic-manager---san-carlos%2c-ca-%28sql%29/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)

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ID 49846

Recruiting Location : Location US-CA-San Carlos

Category Aviation

Position Type Full-Time

Security Clearance None

Telework No - Teleworking not available for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

Are you an air traffic controller looking to travel and serve as a one-person -go-team- to help facilities that are critically staffed? Serco has a great opportunity for you that allows you to be based out of almost any of our Serco air traffic control towers! Serco Inc. along with our parent company Serco Group is the largest non-government provider of Air Traffic Control (ATC) services in the world. It is our goal to promote the development of aviation and provide safe, efficient and courteous service to our customers and users of our services. Bring your air traffic skills and join the best team.

The Operations Specialist has the ability to select their home facility/location to be based out of. Serco and the Aviation Operations Specialist will coordinate selection of the home facility based on geographic location, traffic, and complexity.Serco Inc. is a federal government contractor that provides air traffic control services at Federal Aviation Administration (FAA) Contract Towers (FCTs), Non-Federal Contract Towers (NFCT), Remote Air Traffic Control Towers and Ramp Control Services in 12 western states.

The Operations Specialist travels to any one of Serco's towers, many times on short notice, obtains a quick certification and then fills in as an Air Traffic Manager (ATM) or an Air Traffic Control Specialist (ATCS) as needed. Extensive travel is required. Must be familiar with a variety of the field's concepts, practices, and procedures. Must rely on experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is expected. Needs to have the ability to lead and direct the work of others. Typically reports to an executive or a manager.

As an ATM, must be familiar with standard Air Traffic Control (ATC) concepts, practices, and procedures. A manager must rely on experience and judgment to plan and accomplish goals. Duties include:

• Reporting to the Area Manager.

• Supervising.

• Scheduling.

• Overseeing and directing training for controllers.

• Ensuring that all reporting requirements are met.

• Ensuring all facility directives and Standard Operating Procedures (SOP) are followed.

• Acting as a liaison with airport management and FAA at local levels.

Air Traffic Managers must also function as Air Traffic Control Specialists (ATCS) by controlling air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. ATCS's are responsible for the safe, orderly and expeditious movement of air traffic through the nation's airspace. ATCS duties include:

• Answering radio calls from arriving and departing aircraft.

• Issuing landing/takeoff instructions.

• Issuing information such as runway to use, wind velocity and direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity.

• Issuing air traffic clearances.

• Providing advice based on their own observations and information from the National Weather Service, IFR control facilities, flight service stations, pilots, and other sources.

• Taking and disseminating weather observations at Limited Aviation Weather Reporting Station (LAWRS) or Supplemental Aviation Weather Reporting Station (SAWRS) facilities.

• Transferring control of aircraft to receiving facilities when aircraft leave their airspace, and receiving control of aircraft coming into their airspace.

• Operating various types of equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, and backup equipment.

• Alerting airport emergency crews and other designated personnel when aircraft are having flight difficulties.

• Coordinating with and issuing instructions to airport vehicles and personnel.

• Maintaining and disseminating records of daily operations.

• Other duties as assigned

If you are interested in being part of a team that promotes the development of aviation and provides safe, efficient and courteous service to our customers and users of our services and you meet the requirements listed above, then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

The rate of pay for this position is $31.37per hour.

Qualifications

Prior to being considered for this position, applicants must:

• Be available for work within 60 days.

• Have a current FAA Class II Medical Certificate (FAA Form 8500-9).

• A list of FAA Aviation Medical Examiner (AME) in your area can be found at: http://www.faa.gov/pilots/amelocator/ .

• Have (1) a copy of their last FAA Airman Certificate with a Control Tower Operator (CTO) Rating and in accordance with FAR 65.39, applicant -must have satisfactorily served as an air traffic control tower operator with a facility rating...for at least 6 months...-, or have (2) a copy of their last FAA Airman Certificate with a Credential as an Air Traffic Control Specialist and have held a Tower Rating for at least 6 months.

• A replacement Airman Certificate can be ordered using the following website: http://www.faa.gov/licenses_certificates/airmen_certification/certificate_replacement/

• Be eligible to work for Serco under the Federal Immigration Laws

• Verify education and employment references from previous employer(s) including release of drug and alcohol records.

• Receive a negative result on a pre-employment drug screen.

• Be able to receive an interim security suitability clearance granted by FAA Security derived from a public trust background check.

• Establish proof of identity and eligibility to work in the United States.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

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ID 49894

Recruiting Location : Location US-AZ-Glendale

Category Aviation

Position Type Full-Time

Security Clearance None

Telework No - Teleworking not available for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

If you love high profile and challenging projects supporting the US Navy- Serco has a great opportunity for you! This Production Analyst will be on a dynamic team, managing Ship Certifications and Trial Coordination data at our Pascagoula, MS location. Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our sailors.

*This position is contingent upon your ability to obtain/maintain/transfer your Secret clearance. *

Serco supports the US Navy for their contract which supports their defense work on destroyers. Our team works with the Navy to oversee the construction, test, and delivery of Navy Destroyers to include managing the Ship Certifications and Trial Coordination process with the shipbuilder. These efforts help ensure the ships meet all the requirement to ensure the safety of the sailors and to allow them to perform their missions successfully.

You will be part of a twelve-member production team that works closely with the customer and other Serco teams focusing on ship certifications and preparing the ship for conducting trials at sea.

In this role, you will:

• Assist in coordinating and managing certification teams and visits, collecting and distributing certification issues and discrepancies. Prepare certification binders that includes certifications and reports for SSGC and ship's force at delivery, assist in reporting status of certification efforts during production and delivery process to include SPRs, MRPs, and Delivery.

• Assist with trials coordination and execution by trials administration tasks to include managing trial riders for each trial, maintaining trial rider forms, next of kin information, space access list for secure spaces, berthing assignments, badges.

• Assist with the planning and execution of trials by coordinating trials central activities with the program office and HII in the lead up to trials and during each trial as well.

• Capturie and report status of events.

• Organize and arrange for trials support items to include computers, office supplies, status boards, etc, to be ready and available for trials

• Maintain current reference materials and working files for Project Office with respect to certification requirements and Trials execution.

• Manage Excel spreadsheet tracking of certification status and readiness for trials for Project Office.

• Other duties as assigned

Qualifications

To be successful in this role, you will have:

• Bachelor's Degree in relevent discipline with 0-2 years of experience. Experience supporting similar work will be considered in lieu of a degree.

• Must be able to obtain/maintain a Secret Clearance post employment.

• Applicant must possess excellent computer skills. Microsoft Office a must.

• Applicant should possess working knowledge of Access, querying and reporting.

• Working knowledge of shipbuilding practices and ship test/certification process a plus.

• Experience in consulting directly with military customers is preferred.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now (https://careers-sercona.icims.com/jobs/49895/production-analyst/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)

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ID 49895

Recruiting Location : Location US-MS-Pascagoula

Category Engineering/Ship Construction

Position Type Full-Time

Security Clearance Secret

Telework No - Teleworking not available for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

This internship can be offered 100% virtually, 100% in person or a hybrid of both for candidates living near the Serco headquarters office in Herndon, VA. Serco follows all CDC state and local COVID-19 recommendations and ensures the safety of all on-site employees.

Serco's Training and Experience Program (STEP) is designed to provide undergraduate university and college students paid accredited internship opportunities to gain meaningful, hands-on work experience in a professional environment. STEP emphasizes developing the workforce of the future. Our goal is to help you build a career roadmap that provides you with challenging and rewarding learning experiences with Serco.

Serco offers internship opportunities across the following three career tracks: Business, Technical, and Engineering. Our 2022 internship opportunities are available throughout the U.S. and Canada and begin on May 23 rd and conclude on August 12 th , with 1 week off July 4 th - 8 th . You will work with your manager to identify the best working schedule for you - working no more than an average of 36 hours a week with the added perk of half-days on Fridays.

In addition to gaining hands-on experience, you will attend training sessions taught by skilled leaders in our company which provides training to better prepare you for a full-time career. These training sessions range from finance, personality in the workplace, presentation skills, resume building, and more. In addition, we believe great ideas come from all levels of the company! Because of that, each year we challenge our interns to work in diverse teams to develop, propose and execute on a project that improves our ways of working.

Throughout this project you will work with Senior Sponsors and meet with members of our Executive Team.

The Workforce Management team strategically maximizes performance levels and competency models for Serco North America. Their mission is to identify the right people, in the right place, at the right time, with the right skills to sustain business growth and strategy.

The Workforce Management team is supporting a global initiative to standardize workforce management processes and develop a total quality management program. As part of the initiative, this team is deploying technology and process to establish and sustain a new Project Management Office (PMO).

As a Business Process Intern, you will support this highly visible strategic project; gaining exposure to process development, interact with global project teams, and conduct research to identify best practices for total quality management. This is an exciting opportunity to grow your skills in process development, establishing process maps, collaborating in groups, and learning to think strategically and anticipate business needs.

In this role you will:

• Research existing change management and quality processes from global partners and tailor to meet US standards.

• Build process maps to support WFM change management process.

• Develop supporting Standard Operating Procedures (SOPs).

• Build change management communication templates.

Qualifications

To be sucessful in this role you will:

• Currently pursuing a bachelor's degree from an accredited college or university.

• Preferred fields of study: Communications, Marketing, Journalism, English, Business, or a related field of study.

• Ideal candidates are rising sophomores, juniors, and seniors.

• Proficient in Microsoft Office. Familiarity with Adobe Creative Cloud is a plus.

• Self-motivated with a strong work initiative and attention to detail.

• Strong customer service, critical thinking, and problem-solving skills.

• Effective communication and interpersonal skills.

• Demonstrated experience collaborating in a team environment.

• Passion for learning with a wide degree of creativity and curiosity.

#STEPBusiness

#STEPBusiness

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now (https://careers-sercona.icims.com/jobs/49880/business-process-intern/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)

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ID 49880

Recruiting Location : Location US-VA-Herndon

Category Internships

Position Type Full-Time

Security Clearance None

Telework Yes - May Consider Occasional/Part Time Teleworking for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

This internship will be 100% virtual and will not include any required on-site visits to Serco locations.

Serco's Training and Experience Program (STEP) is designed to provide undergraduate university and college students paid accredited internship opportunities to gain meaningful, hands-on work experience in a professional environment. STEP emphasizes developing the workforce of the future. Our goal is to help you build a career roadmap that provides you with challenging and rewarding learning experiences with Serco.

Serco offers internship opportunities across the following three career tracks: Business, Technical, and Engineering. Our 2022 internship opportunities are available throughout the U.S. and Canada and begin on May 23 rd and conclude on August 12 th , with 1 week off July 4 th - 8 th . You will work with your manager to identify the best working schedule for you - working no more than an average of 36 hours a week with the added perk of half-days on Fridays.

In addition to gaining hands-on experience, you will attend training sessions taught by skilled leaders in our company which provides training to better prepare you for a full-time career. These training sessions range from finance, personality in the workplace, presentation skills, resume building, and more. In addition, we believe great ideas come from all levels of the company! Because of that, each year we challenge our interns to work in diverse teams to develop, propose and execute on a project that improves our ways of working. Throughout this project you will work with Senior Sponsors and meet with members of our Executive Team.

As a Data Analytics Intern in the Acquisition, Program Management & Logistics (APM&L) Business Unit, you will support the for the Department of Labor VETS TAP contract in a variety of activities assisting with producing reports for transition pilot programs, spotting patterns from performance metrics, and analyzing survey data. You will gain core analytical experience in areas such as critical thinking, data visualization, presentation skills, data mining and maintaining databases.

Having exposure to these capabilities will better prepare you to be a well-rounded data analyst professional and provide an opportunity to develop your skills and demonstrate your abilities and character in a real-world setting. Moreover, it is an opportunity for personal and professional growth while learning something new.

In this role, you will:

• Assists in developing, designing and analyzing surveys relating to transition assistance programs

• Produces static and dynamic data visualizations to communicate with a wide range of audiences ranging from DOL VETS TAP leadership to Transitioning Service Members regarding performance data

• Assists in the generation of recurring reports (weekly and monthly) for pilot transition assistance programs

• Performs research on public data sources regarding military transition assistance programs

• Assists with SharePoint documentation of data analysis projects.

Qualifications

To be successful in this role, you will have:

• Currently pursuing a bachelor's degree from an accredited college or university.

• Preferred fields of study: Business, Mathematics, Economics, Computer Science or a related field of study.

• Ideal candidates are energetic and self-motivated rising sophomores, juniors, and seniors.

• Proficient in Microsoft Office and SharePoint familiarity.

• Comfortable working with various sized datasets.

• Must be very detail-oriented and reliable.

• Experience with data modeling and mapping.

• Demonstrated experience collaborating in a team environment.

• Understanding of data management and business intelligence terminology and best practices.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now (https://careers-sercona.icims.com/jobs/49859/data-analytics-intern-%28apm%26l%29/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)

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ID 49859

Recruiting Location : Location US-VA-Herndon

Category Internships

Position Type Full-Time

Security Clearance None

Telework Yes - May Consider Occasional/Part Time Teleworking for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

This internship is offered in a hybrid format - working virtually as well as in person onsite at the Serco headquarters office in Herndon, VA. Serco follows all CDC state and local COVID-19 recommendations and ensures the safety of all on-site employees.

Serco's Training and Experience Program (STEP) is designed to provide undergraduate university and college students paid accredited internship opportunities to gain meaningful, hands-on work experience in a professional environment. STEP emphasizes developing the workforce of the future. Our goal is to help you build a career roadmap that provides you with challenging and rewarding learning experiences with Serco.

Serco offers internship opportunities across the following three career tracks: Business, Technical, and Engineering. Our 2022 internship opportunities are available throughout the U.S. and Canada and begin on May 23 rd and conclude on August 12 th , with 1 week off July 4 th - 8 th . You will work with your manager to identify the best working schedule for you - working no more than an average of 36 hours a week with the added perk of half-days on Fridays.

In addition to gaining hands-on experience, you will attend training sessions taught by skilled leaders in our company which provides training to better prepare you for a full-time career. These training sessions range from finance, personality in the workplace, presentation skills, resume building, and more. In addition, we believe great ideas come from all levels of the company! Because of that, each year we challenge our interns to work in diverse teams to develop, propose and execute on a project that improves our ways of working. Throughout this project you will work with Senior Sponsors and meet with members of our Executive Team.

Serco's Analytics and Technology group works with in our agile staffing model to provide advanced analytic and digital solutions. Our team rapidly delivers advanced data collection, modeling, analytic, and business intelligence applications to project teams and customers that improve the delivery of our professional services. We employ a combination of cultural lean/agile philosophies, practices, and tools that increases our ability to deliver analysis, applications, and business intelligence at high velocity: evolving and improving products at a faster pace than organizations using traditional processes.

As the Data Intelligence Intern, you will have the opportunity to develop your analytic and consulting skills in a real-world environment. During your internship, you will gain exposure to the multiple customers across Defense, Homeland Security, Health and Commercial industries.

In this role you will:

• Support the design of the analytic governance models, processes, and procedures.

• Identify, track, and analyze program performance metrics

• Support the development of high-level ROI/Business cases

• Apply advanced quantitative techniques to solve complex problems

• Develop, administer, and analyze surveys

• Identify, develop, and analyze measures and metrics

• Support project teams to develop executable analytic solutions

Qualifications

To be sucessful in this role you will have:

• Citizenship with the ability to attain a DoD Secret clearance.

• Currently pursuing a bachelor's degree from an accredited college or university.

• Preferred fields of study: Mathematics, Data Science, Physics, or related discipline.

• Ideal candidates are rising juniors, seniors, or Spring 2022 graduates.

• Proficient in Microsoft Office including some experience with Excel.

• Experience using Business Intelligence applications (e.g., Power BI, Qlik).

• Academic experience data modeling and data analysis, data reconciliation and interface validation.

• Experience programing SQL, Python, R or Java.

• Ability to work in fast-paced environment and meet deadlines.

• Strong requirements gathering and problem-solving skills.

• Self-motivated with a strong work initiative and attention to detail.

• Strong organizational and problem-solving skills.

• Effective communication and interpersonal skills.

• Demonstrated experience collaborating in a team environment.

• Passion for learning with a wide degree of creativity and curiosity.

#STEPBusiness

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now (https://careers-sercona.icims.com/jobs/49862/data-intelligence-intern/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)

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ID 49862

Recruiting Location : Location US-VA-Herndon

Category Internships

Position Type Full-Time

Security Clearance None

Telework Yes - May Consider Occasional/Part Time Teleworking for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

Serco-NA is looking for a Service Delivery Senior Manager to join their team. You will report to the Vice President of IT Service Delivery, the IT Service Delivery Senior Manager (SDM) serves as the primary IT point of contact for Serco's Centers for Medicare and Medicaid Services (CMS) line of business. This business unit facing position focuses on keeping program leadership and employee teams satisfied with the provided IT services by performing the following: managing day to day operational activities, resolving availability issues, tracking service metrics, and ensuring IT related projects are delivered within scope and timeline. Responsibilities also include ensuring that service agreements are met, establishing, and maintaining positive relationship with clients, addressing customer satisfaction issues, managing conflict, establishing priorities, and finding creative ways to improve IT service delivery.

A key aspect of this role is project leadership and O&M activity planning, to include recommendations for operational enhancements, end user support, system maintenance, platform stability, Incident, Change and Problem Management. Additionally, this role is responsible for developing and reporting upon key performance and operational metrics on a recurring basis.

Key Skills and Activities:

Service Management

o Serve as primary POC for IT Service Delivery in a 24x7 support model. Performs liaison duties between business unit managers and employees and Serco IT departments in the areas of systems

implementation, hardware upgrades, change management, decommissions, life cycle management, systems modifications, and troubleshooting.

o Supports the IT department's operational and strategic planning efforts, as well as adherence to Corporate IT Policies and Procedures, including the development of additional controls

o Establishes and refines IT delivery processes, workflow diagrams, and operational and systems documentation

o Consults with appropriate business unit staff to clarify system and program requirements, identify problems, and determine the extent of upgrades/modifications and support requirements; works to define business and systems requirements for new technology implementations with the business unit

o Support business units with asset management for IT hardware, software, and other equipment.

o Takes ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews

o Serves as a key contributor within the Incident, Service Request, Change Management, Problem and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required

o Interfaces with all IT departments to ensure a strong understanding of projects and service offerings is understood and appropriate support and processes are implemented

o Drives internal and third-party service review meetings covering performance, service improvements, quality, and processes

o Manages communications and notifications to customers and other stakeholders

o Builds relationships by establishing and maintaining communications with corporate business units, and/or program executives and staff regarding pertinent IT activities

o Manages customer experience and expectations through evaluation of feedback, efficient practices, and continuous improvement of services

Performance & Quality

o Accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity and strategic plans for all associated systems

o Establishes and socializes Service Level Objectives with the business and other IT departments

o Socializes service impacts with the necessary internal and program stakeholders

o Meets with business unit program managers, leadership and key stakeholders on a consistent basis

o Makes recommendations for service improvement plans and ensures actions are followed through to completion in a timely manner

o Works with internal IT teams to ensure actions are taken and completed to protect and improve services

o Provides regular and accurate management reporting on IT Service performance and manages planned and unplanned outage cycles

o Facilitates the role of ambassador for the IT department, working across the business to provide effective communication on IT matters and builds relationships with other teams to ensure effective dialogue between departments

Technology

o Leads and oversees the Field Services team members to continually improve the end user computing environment, through incident and request resolution

o Manages the desktop computing environment to ensure that provided network access devices are built and maintained to high standards of performance and security

o Works with the appropriate IT and Business Unit teams to evolve technology standards in alignment with the IT strategic and execution plans

o Collaborates with peers on all design plans, projects and proposals for new technology, data center additions, network, and IT operations changes, to ensure adherence to Serco technology standards and enterprise architecture best practices

Qualifications

Education/Required Experience:

• Bachelor's degree or equivalent work experience

• 8+ more years of related work experience in IT services

• Experience with providing IT field support and overseeing end user support teams

• Vendor management experience for application, compute and infrastructure services

• Customer relationship management experience with senior management

• Budget management and procurement experience

• Strong organization, planning and time management skills

• Proficiency in leading both physical and virtual teams

• Operational ability in a diverse, large-scale environment

• Excellent written and verbal communication skills

• ITIL v4 certification - preferred

• PMP certification - preferred

If you want to join a great company and team, take a few minutes to apply for immediate consideration.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now (https://careers-sercona.icims.com/jobs/49844/service-delivery-manager/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)

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ID 49844

Recruiting Location : Location US-VA-Herndon

Category Information Technology

Position Type Full-Time

Security Clearance None

Telework Yes - May Consider Full Time Teleworking for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

Program Description

This internship can be offered 100% virtually, 100% in person or a hybrid of both for candidates living near the Serco headquarters office in Herndon, VA. Serco follows all CDC state and local COVID-19 recommendations and ensures the safety of all on-site employees.

Serco's Training and Experience Program (STEP) is designed to provide undergraduate university and college students paid accredited internship opportunities to gain meaningful, hands-on work experience in a professional environment. STEP emphasizes developing the workforce of the future. Our goal is to help you build a career roadmap that provides you with challenging and rewarding learning experiences with Serco.

Serco offers internship opportunities across the following three career tracks: Business, Technical, and Engineering. Our 2022 internship opportunities are available throughout the U.S. and Canada and begin on May 23 rd and conclude on August 12 th , with 1 week off July 4 th - 8 th . You will work with your manager to identify the best working schedule for you - working no more than an average of 36 hours a week with the added perk of half-days on Fridays.

In addition to gaining hands-on experience, you will attend training sessions taught by skilled leaders in our company which provides training to better prepare you for a full-time career. These training sessions range from finance, personality in the workplace, presentation skills, resume building, and more. In addition, we believe great ideas come from all levels of the company! Because of that, each year we challenge our interns to work in diverse teams to develop, propose and execute on a project that improves our ways of working. Throughout this project you will work with Senior Sponsors and meet with members of our Executive Team.

Position Description

As the Information Security Intern, you will be responsible for helping to develop a risk management program based on industry best practice frameworks, develop methods for aligning/integrating existing security exception and plan of action and milestone (POAM) mechanisms for risk ownership and mitigation purposes. You will also coordinate the development of a SharePoint based risk ledger with the intent of providing a centralized storage and reference point. Information Security is a very hot skill set in the current Washington DC/Metro job market. This role will expose you to Corporate Information Security and give you a good level of understanding of how best to balance information security risk management along with the needs of the business.

You will be working day to day with the Corporate Information Security Operations team. Your role will be to assist with the development of an information security risk management program that is aligned with Serco's Corporate Policies and industry best practices around information security. You will also help develop the tools necessary to capture and track exception request as well as an overall risk ledger that would be a SharePoint version of the standard corporate risk spreadsheet. In addition, you will also interact with the Corporate IT Operations and Delivery team.

Responsibilities

• Function as part of the Corporate Information Security team to identify, assess, and help mitigate InfoSec related risk as part of our day-to-day business.

• Be able to apply information security best practices and techniques to the corporate environment.

• Be able to assess risk mitigation profiles that are aligned with our Corp policies.

• Collaborate with the wider Corp IT team in identifying and discussion risk management and mitigation controls.

• Help build the necessary tools to capture and track risk within the environment.

Qualifications

Requirements

• Currently pursuing a bachelor's degree from an accredited college or university.

• Preferred fields of study: Computer Science, Cyber Security, Information Technology, or a related field of study.

• Ideal candidates are rising juniors and seniors.

• Foundational understanding of information security and risk management.

• Proficient in Microsoft Office.

• Self-motivated with a strong work initiative and attention to detail.

• Strong customer service, critical thinking, and problem-solving skills.

• Effective communication and interpersonal skills.

• Demonstrated experience collaborating in a team environment.

• Passion for learning with a wide degree of creativity and curiosity.

#STEPIT

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

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ID 49900

Recruiting Location : Location US-VA-Herndon

Category Internships

Position Type Full-Time

Security Clearance None

Telework Yes - May Consider Full Time Teleworking for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

*WBB is now part of Serco

Serco supports the Navy Recruiting Command with recruiting the best quality men and women from the diverse population of our country and focus on the productive outcomes required by executing best business practices and maintaining an effective, motivated, integrated active and reserve recruiting force.

In this role, you will:

• Provide direct support to program administrators by providing administrative services to type, edit, and distribute a wide variety of correspondence under established guidelines and procedures

• Prepare personal awards based on an awards template as well as engraving names and command logo on plaques in accordance with standard operating procedures

• Answer and direct incoming telephone calls and visitors

• Schedule and plan meetings/appointments as required, including conference calls

• Liaise with staff members, applicants and the general public on a daily basis

• Develop and maintain filing systems for applicant files, general correspondence, forms, reports, minutes, and other materials per direction and procedures

• Assist with distribution, photocopying, faxing, mailing, and preparation of routine correspondence and outgoing materials as needed

• Coordinate, compile, and maintain data for submission in monthly/quarterly/annual reports

• Assist with screening, reviewing and verifying the accuracy of applicant enlistment paperwork and update applicant enlistment documents using secure automated personnel data systems as needed

• Organize, collect, analyze, and present statistical information related to the tracking of applicants, goal attainment, and marketing analysis for both officer and enlisted programs

• Prepare reports for Program Managers and higher level personnel, describing problems that are recurring or causing significant delays or costs, the corrective actions taken, and the need for additional time or resources needed to meet recruiting objectives

• Obtain workload data and track progress in meeting objectives and use of resources via web-based Navy applications and other commercially available web-based programs

Qualifications

To be successful in this role, you will have:

• The ability to obtain and maintain a Secret clearance

• High School Diploma or GED

• 3 years of experience in office management or clerical support

• High proficiency in the entire Microsoft Office 2010 suite of software applications to include Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Access, Microsoft PowerPoint, Microsoft Visio, and Microsoft SharePoint Workspace

Additional desired experience and skills:

• Experience editing and formatting documents in accordance withSECNAV awards instruction and Navy Correspondence Manual

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now (https://careers-sercona.icims.com/jobs/49820/general-clerk-i/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)

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ID 49820

Recruiting Location : Location US-AZ-Phoenix

Category Administrative/Clerical

Position Type Full-Time

Security Clearance Other

Clearance Details Ability to obtain and maintain a Secret clearance

Telework No - Teleworking not available for this position

Campaign LPWBB

Job Detail

• Company:
  Serco

Job Description

Position Description

This internship can be offered 100% virtually, 100% in person or a hybrid of both for candidates living near either the Serco headquarters office in Herndon, VA or our office in Virginia Beach, VA. Serco follows all CDC state and local COVID-19 recommendations and ensures the safety of all on-site employees.

Serco's Training and Experience Program (STEP) is designed to provide undergraduate university and college students paid accredited internship opportunities to gain meaningful, hands-on work experience in a professional environment. STEP emphasizes developing the workforce of the future. Our goal is to help you build a career roadmap that provides you with challenging and rewarding learning experiences with Serco.

Serco offers internship opportunities across the following three career tracks: Business, Technical, and Engineering. Our 2022 internship opportunities are available throughout the U.S. and Canada and begin on May 23 rd and conclude on August 12 th , with 1 week off July 4 th - 8 th . You will work with your manager to identify the best working schedule for you - working no more than an average of 36 hours a week with the added perk of half-days on Fridays.

In addition to gaining hands-on experience, you will attend training sessions taught by skilled leaders in our company which provides training to better prepare you for a full-time career. These training sessions range from finance, personality in the workplace, presentation skills, resume building, and more. In addition, we believe great ideas come from all levels of the company! Because of that, each year we challenge our interns to work in diverse teams to develop, propose and execute on a project that improves our ways of working. Throughout this project you will work with Senior Leaders and report directly to the Director of Health, Safety & Environmental (HSE) and Risk.

As the SharePoint Intern, you will support the HSE team and Serco's Environmental Social Governance (ESG) Program through research and design and implementation of SharePoint solutions regarding the collection and management of data which will drive decisions and actions in support of Serco's commitment to contributing positively to environmental, social, and governance (ESG) domains. The Environmental domain investigates how Serco performs as a steward of nature. The Social domain examines how we manage relationships with employees, suppliers, customers, and the communities where we operate. The Governance domain focuses on Serco's leadership, executive pay, audits, internal controls, and shareholder rights.

This is an exciting opportunity to learn how technology and software can strategically support business objectives and mission. You will be challenged to develop and establish SharePoint functionalities within this newly established ESG Program. This will be a great opportunity for someone who is innovative and driven by technological solutions. Over the course of the summer, you will network and interface with critical business leaders. You will also learn how to serve as a liaison to the business and collaborate with peers to create effective solutions.

In this role you will:

• Analyze SharePoint solutions and improve usability and usage.

• Develop forms, document libraries and workflows; administer, and support SharePoint with out-of-the-box features and optimize custom solutions.

• Conduct ongoing analysis of environmental impacts of our North American business.

• Assist in the preparation of reports, graphs, proposals, studies, and correspondence.

• Research industry standards for environmental performance.

• Share research with our North American and Global leadership.

• Work closely with Senior Leaders and report directly into Director of Health, Safety & Environment (HSE) and Risk.

Qualifications

To be sucessful in this role:

• Currently pursuing a bachelor's degree from an accredited college or university.

• Preferred fields of study: Computer Science, Computer Engineering, or a related field of study.

• Ideal candidates are rising juniors or seniors.

• Proficient in Microsoft Office and SharePoint.

• Experience with SharePoint Designer and InfoPath a plus.

• Experience in other O365 apps such as Power BI and Power Automate a plus.

• Server and network experience a plus.

• Self-motivated with a strong work initiative and attention to detail.

• Strong customer service, critical thinking, and problem-solving skills.

• Effective communication and interpersonal skills.

• Demonstrated experience collaborating in a team environment.

• Passion for learning with a wide degree of creativity and curiosity.

#StepIT

#STEPBusiness

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now (https://careers-sercona.icims.com/jobs/49882/sharepoint-it-intern-%28hse%29/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)

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ID 49882

Recruiting Location : Location US-VA-Herndon

Category Internships

Position Type Full-Time

Security Clearance None

Telework Yes - May Consider Occasional/Part Time Teleworking for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

The US Navy headquarters staff at the Pentagon, known as OPNAV, supports the Chief of Naval Operations in his mission to support the warfighter by setting requirements, budgeting resources, and managing programs for many different Navy programs This position provides support services to OPNAV N2N6F3 Integrated Fires Division for Integrated Air and Missile Defense (IAMD) programs

JOB DESCRIPTION AND RESPONSIBILITIES:

• Provide support for IAMD programs and related capabilities that focus on Combat Identification (CID), Identification Friend or Foe (IFF) Mode 5, Battle Management Aids (BMA), and Friendly Force Tracking (FFT)

• Articulate N2N6 interests and positions on warfighting mission and capability analyses and apply findings in support of PPBE-related decisions

• Analyze proposed and/or existing modeling & simulation plans and studies, and provide summaries, briefs, and/or recommended positions to support N2/N6 POM planning

• Support wargaming, experimentation, studies, and exercise planning where required

• Assist OPNAV N2N6 Requirements Officers in coordinating with SYSCOMs, PEOs, program offices, other Navy and other Service staffs, the Fleet, the Joint Staff, and other stakeholders by: reviewing queries, responding to taskers, tracking issues and/or concerns, and preparing draft responses in the form of clear and concise briefs, point papers, emails, and memos

• Support OPNAV N2N6's role as Resource Sponsor in all PPBE phases This includes preparing briefings, point papers, spreadsheets, statements on program status, and other products on wide array of topics, including: financial excursions, warfighting capability impacts, manpower and training requirements, science and technology development and transition, and capability wholeness

• Provide recommended courses of action to ensure program alignment with N2N6 goals, objectives, and priorities

• Attend and summarize relevant DoD Overarching Integrated Process Teams (OIPT), Working Integrated Process Teams (WIPT), and other Working Groups and Executive Committees

• Conduct regular reviews of relevant Defense Acquisition Executive Summary (DAES) reports, updates to the Acquisition Program Baseline (APB), and assessments of program acquisition strategies

• Attend and summarize relevant Independent Program Assessments (IPAs) and Defense Acquisition Boards (DAB) and assist in the preparation of required documentation and/or reports, which may have detailed and complex technical, administrative, and/or statutory requirements

Qualifications

REQUIRED SKILLS AND QUALIFICATIONS:

• Security Clearance: Top Secret/SCI Active

• 15 years of progressive experience in capability definition and operation of Navy and/or DoD systems

• Knowledge of Integrated Air and Missile Defense Knowledge of PPBE and Navy POM processes

• Proficiency with executive correspondence and Microsoft Office products including Word, PowerPoint, and Excel

DESIRED SKILLS AND QUALIFICATIONS:

• OPNAV or military staff experience Navy Fleet experience or air defense experience in other military Services Acquisition experience

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

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ID 49769

Recruiting Location : Location US-VA-Arlington

Category Project/Program Management

Position Type Full-Time

Security Clearance TS/SCI

Telework No - Teleworking not available for this position

Campaign LPWBB

Job Detail

• Company:
  Serco

Job Description

Position Description

Serco is seeking an experienced Database Administrator to support our NESS contract. Under the contract Serco provides life cycle management, integration, acquisition, and technical support for anti-terrorism and force protection for Naval Electronic Surveillance Systems. This position will be based in Norfolk, VA.

Responsibilities and skills required in this role include:

• Providing server database support at Naval Station Norfolk for installation access control which includes PII i.e., social security numbers, birthdates, etc.

• Microsoft Access and Microsoft Excel Expertise with basic knowledge in supporting the administration of the Database.

• Work with Government and other Contractor personnel to ensure compliance with all current Information Technology (IT) & Information Assurance (IA) policies as applicable/required.

• Maintain and update server (via approved IA Patches) when required as well as all associated workstation to such server.

• Identify storage, backup, and disaster recovery service level. Provide nightly audit log backup to be retained for a period of time.

• Provide data restoration as requested by customer.

• Follow standard backup procedures to ensure all databases will be protected against data loss by the use of regularly scheduled backups.

• Monitor and manage backups of databases.

• Perform periodic validation of backup and restoration capability on a reoccurring basis.

• Reconfigure, tune, or expand the infrastructure as necessary to make resources available to meet customer requirements.

• Validate and respond to customer requests to verify success of backup and restoration.

• Ensure Microsoft Access database maintains functionary consistent with operational requirements.

• Respond and resolve issues with database functionality.

Qualifications

To be successful in this role, you must have the following:

• BA/BS in Information Technology, Computer Science, or related discipline with 1-2 years experience in Information Technology or Cyber Security environment OR High School diploma with 2-4 years of related technical experience in DOD systems

• An active DoD Secret Clearance

• Must have strong Microsoft Access experience and Microsoft Excel expertise with knowledge in supporting the administration of a database

• Technical documentation skills

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now (https://careers-sercona.icims.com/jobs/49860/database-administrator---ness/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)

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ID 49860

Recruiting Location : Location US-VA-Norfolk

Category Information Technology

Position Type Temporary/Term Full-Time

Security Clearance Secret

Telework No - Teleworking not available for this position

Job Detail

• Company:
  Serco

Job Description

Position Description

If you love a high energy and fast pace environment - Serco has a great opportunity for you! The Operations Clerk will be on a dynamic team, supporting customers with processing their retirement pensions at our Doral, Florida location.

Bring your expertise and collaborative skills to make an impact towards servicing our retirees. Serco and PBGC protects the retirement security of over 35 million Americans in single employer and multiemployer pension plans. Our goal is to provide the highest level of customer support and to work to protect workers and retirees hard earned pension benefits.

In the Operations Clerk role, you will:

• Acts as a liaison between our government customer and its participants. Effectively resolves customer issues, requests and inquiries.

• Provide base level customer service.

• Managed inbound calls in a timely manner, following call center scripts when handling different topics, identifying customer needs, providing basic information, researching participant accounts, addressing basic questions or issues, providing an accurate and efficient response.

• Keep accurate records of all conversations, and meeting contractual qualitative and quantitative targets.

• Perform tasks associated with call handling to include basic plan and participant file research and updates.

• Preparation and scanning of documents into PBGC systems.

• Have knowledge of commonly used concepts, practices and procedures as it relates to benefits administration.

• Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.

• Works under immediate supervision and reports to a supervisor.

Office location is in Doral, Florida. Due to the current pandemic situation, candidates may be assigned to remote telework; However, on site work will be required for this position once safety restrictions are lifted.

Qualifications

To be successful in this role, you will have:

• High School Diploma or GED

• Must be able to obtain and/or maintain a Pubic Trust security clearance.

• Two years of related experience.

• Must be able to exercise analysis and experience in selecting documented procedures to follow in searching for, interpreting, selecting, or coding items to be entered from a variety of source documents.

• Microsoft Office knowledge and experience.

The hourly rate for this position is 17.32/hr, plus $4.22/hr for Health and Welfare (H&W).

Office location is in Doral, Florida. Due to the current pandemic situation, candidates may be assigned to remote telework; however, this is not a full-time telework position. On site work will be required for this position once safety restrictions are lifted.

If you are interested in supporting and working with our PBGC Team and a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Click here to apply now (https://careers-sercona.icims.com/jobs/49905/administrative-clerk/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)

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ID 49905

Recruiting Location : Location US-FL-Doral

Category Administrative/Clerical

Position Type Full-Time

Security Clearance None

Clearance Details PBGC

Telework Yes - May Consider Occasional/Part Time Teleworking for this position

Campaign LPPBGC

Job Detail

• Company:
  Serco