Company Detail

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Serious ambition welcome. Come build stellar relationships with customers as you offer them T-Mobile's unparalleled product and service line. This is a true hunter role! We're looking for goal-oriented, persistent, outstanding sales professionals to bring our products and services to underserved markets. In the process, we can turn the wireless industry on its head, un-limit what customers expect, and ignite your true potential.

This role will meet and exceed monthly sales quota objectives by successfully supporting your team in acquiring accounts within multiple geographic territories and will ultimately have the opportunity to own a geographic territory. Incumbent will sell products, services and solutions to gain new business through prospecting, cold-calling, networking and generating leads and referrals. Incumbent will analyze customer needs and utilize solution-based selling techniques to demonstrate the value of T-Mobile products and services, tailoring customer recommendations to negotiate and close business.

What you'll do in your role.

• Under sales manager supervision, generates leads and referrals through prospecting, cold calling and networking

• Identify customer needs and utilize solution-based selling techniques to fully demonstrate the value of T-Mobile products and services. Recommend wireless solutions with regard to price plans, data and other enhanced services, handsets and accessories

• Negotiate and close deals

• Work with leadership to develop skills in prospecting, call execution and relationship management. Participate in training opportunities on products and services and attend sales meetings

• Devise creative and effective sales approaches, solutions and proposals

• Fully utilize all sales force automation, funnel management and prospecting tools. Manage sales funnel and generate reporting on sales activities and forecasting

• Also responsible for other Duties/Projects as assigned by business management as needed

The experience you'll bring.

• Bachelor's Degree

• Proposal Writing: Experience Preparing, Delivering, And Following-Up On Product/Service Proposals And Pricing Quotations

• 1+ Years Verifiable New Customer Acquisition Sales Experience, Preferably Within A Commissioned Environment

• Task Management: Ability To Work Well In A Dynamic, Fast Changing Environment That Requires A High Degree Of Multi-Tasking

• Customer Service: Demonstrated Experience Delivering Superior Customer Service And Attention To Detail

• Communication: Excellent Interpersonal, Written, And Oral Communication Skills

• Negotiation: Effective Negotiating And Closing Skills

What's in it for you:

• Competitive base pay, plus commission

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career!

Why T-Mobile?

When you go all in with T-Mobile, you've got a group of hardworking, dedicated people behind you every step of the way. We believe that when one person succeeds, we all succeed. We encourage growth and innovation and offer a workplace culture like no other. Apply to join us today.

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

• A valid license, a clean driving record, and proof of insurance at your own cost is required

• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines -fully vaccinated- as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant's first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.

Position details

Req ID: 192023BR

Department: Business Sales

Travel Required: Yes

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Here at T-Mobile, we do things differently. We put people first, treat them right, and change the rules in their favor. When you go All IN as a Mobile Expert at T-Mobile, you're brought into the fold with a team of hardworking, dedicated people behind you every step of the way. Why? Because we care about our people, and we believe that when one person succeeds, we all succeed. That dedicated, go-the-extra-mile mentality is rooted deep within our culture and it's how we've earned a place in our customer's hearts. Here, you're more than a salesperson. You're a customer advocate, ready to go-to-bat on their behalf, bringing passion, insight, know-how, and follow through to every interaction. You're a technology enthusiast, thrive in a fast-paced environment, and are ready to immerse yourself in connecting customers to their world, in the way that makes the most sense for them. It's an extremely big responsibility, but the reward is even bigger. Are you ready to join the revolution? Good, because WE. WON'T. STOP.

What you'll do in your role.

• Go All IN to support the team, keep the store looking its best, and make sure your knowledge is up to date on the latest and greatest products and services.

• Approach all customer interactions with a people-first demeanor, giving the customer's needs and concerns priority with patience, empathy, and integrity.

• Serving and selling to our customers while building loyalty.

• Personalize your interactions, ask questions, listen, and make things right to build world-class experiences your customers love.

• Determine when next level customer advocacy is a must and owning the experience by going above and beyond, crafting those tug-on-your-heart-strings interactions, that build customer dedication and customer happiness

• Meet customers where they're at in their purchasing journey, whether they're just exploring, ready to purchase, or picking up where they left off online, through Customer Care, or in-store.

• Help customers experience your store by getting side-by-side, exploring products through hands-on demonstrations, and discovering what solution works best for them.

• Guide your customers through their purchasing experience through significant interactions, thoughtful questions, insightful answers, and sharing your expertise.

• Be sure your customers have what they need to stay connected.

• Meet and/or exceed defined, monthly success measurements and complete assigned training on time.

The experience you'll bring.

The experience you'll bring.

• 6 months of customer service and/or sales experience, retail environment preferred

• Available to work a varied schedule including nights, weekends, and holidays

• Competitive drive and confidence to succeed in a fast-paced sales environment

• Effective at balancing customer experience and performance goals

What's in it for you:

• Competitive base pay, plus commissions

• Benefits for part-time and full-time employees

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant and a purchase plan for grabbing TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

Position details

Req ID: 191957BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

Location: Position can be based out of Atlanta, GA, Tampa, FL or Jacksonville, FL

The Sr Account Executive, Federal Sales will call on C Suite and Executive level of Federal Government agencies and qualified organizations to sell products and services and gain new business through prospecting, cold-calling, networking and generating leads and referrals. Meets and exceeds sales objectives by acquiring targeted strategic accounts. The primary function of this role is to lead all customer interaction efforts with key decision makers to create new opportunities for sales and relationship growth within the team's Federal Government account deck. Partnering with other teams, the FCSE's consistently manage a portfolio of active lines and will identify customer needs and utilize solution-based selling techniques to fully demonstrate the value of T-Mobile products and services.

What you'll do in your role.

• Execute and manage entire sales cycle and detailed account strategy working cross-functionally with experience in negotiating contract terms and legal team collaboration

• Develop and implement strategies to expand the market position for Federal Government Accounts. Builds & maintains positive relationships with senior executives, key decision makers and influencers and technical experts within designated accounts. Successfully position new solutions and concepts for expanding business in evolving customer environments with funnel forecast and revenue growth accuracy.

• Fully utilize all sales force automation, funnel management and prospecting tools. Manage sales funnel and generate reporting on sales activities and forecasting. Ensure all internal departments have fulfilled responsibilities to bring new customers onboard. Research business information about prospects.

The experience you'll bring.

Education:

• Bachelor's Degree Preferred

Work Experience:

• 4 + years Business Sales Experience - An established record of sales opportunity wins within the Federal Government preferred.

• 4 + years Prior wireless experience

Knowledge, Skills and Abilities Required

• Business Planning - Demonstration of their contribution in account planning and execution of those plans efforts

• Account Relationship Management - Builds and maintains effective long-term relationships with a defined customer base to ensure a high level of satisfaction and increase revenues. Identifies, develops and typically closes new sales opportunities.

• Product Knowledge - Serves as the primary interface for all products and services and creates demand for the organization's products and services by raising their profile with customers.

• Sales Growth - Lead all daily customer interaction efforts intended to create new opportunities for sales and relationship growth within the team's account deck. Meets or exceeds sales targets with assigned strategic accounts, selling solutions and services.

• Communication - Ability to adapt communication style depending on audience. Comfortable communicating with all levels of organization professionally, whether in-person or virtually. Exhibits executive maturity.

• Negotiation - Confidently handles sales negotiations with prospects and existing clients

• Executive Level Presentations - Create and present convincing and persuasive content to present to C-level executives, both in person and virtually, with professional confidence

• Contractual Agreements - Works cross-functionally with Legal to draft contract terms

• Understanding of Federal Government contracts including, but not limited to: GSA, Navy spiral 3, ESI, FSSI and others

• Understanding and adherence to FAR's (Federal Acquisition Regulations) and all Laws and regulations pertaining to Federal Government procurement

• SalesForce.com-Knowledge of program and ability to navigate fluidly

• MS Office Suite -Creative use of tools for professional communications, both internal and external

• T-Mobile Tools & System Knowledge - Preferred

• Travel Required

• A valid license and satisfactory driving record (with proof of insurance) required

Minimum Qualifications :

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

• A valid license, a clean driving record, and proof of insurance at your own cost is required

T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines -fully vaccinated- as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant's first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.

Position details

Req ID: 191985BR

Department: Business Sales

Travel Required: Yes

Job Detail

• Company:
  T-Mobile

Job Description

This job can be located anywhere within the United States

Advanced communication skills are critical to the success of this role. You'll be seen as a trusted advisor/consultant to the leadership team who utilizes in depth industry, business and/or technical knowledge and Program/Project Management expertise to lead and deliver capabilities.

Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a

means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

The Senior Digital Business Manager delivers key outcomes through web/app experiences. This individual contributor leads in a matrixed cross-functional environment and mentors junior members of the team. This role exudes a high level of executive presence and possesses superior verbal communication. The role

partners with Marketing, LoB, and Creative teams ensuring enterprise campaigns are delivered in the digital channel in the efficient way and agreed quarterly targets are delivered. This role is bias to action and is results-oriented with accountability for Key Performance Indicators across the prospect and base customer lifecycle, spanning activation, conversion, onboarding, engagement, retention, cross-sell, win-back, and saves. This goal-focused position uses data to define and influence innovative experiences that increase customer satisfaction, drive online and omni-

channel sales, and reduce costs.

This role drives experimentation and learning and is energized by the spirit of continual improvement. The position requires a high level of cross-functional collaboration with lines of business, coordinated marketing, creative studios,

customer care, UX, business insights, etc. The position reports on, analyzes, and uses historical data, site/campaign performance, and research to share strategy and prioritize work based on business impact. They influence and support new features and functionality launches to increase activations and support the overall customer

experience.

This role operates autonomously; Designs web marketing strategy; Defines input and output goals; has strong executive presence and has command of channel health and success measurement; Experienced with tools and able to train other team members.

What you'll do in your role.

What you'll do in your role.

• Own and drive web strategy to deliver business outcomes

• Define web strategy, measurement plan, user flows, and creative learning agendas to support business goals and enterprise initiatives as well as analyzing relevant data and insights to optimize campaign and site performance

• Use valuable trends through data analysis, mapping the customer path, defining customer segmentation, conceptualizing marketing plans to deliver success against these customer segments and phases, building a testing roadmap, and working with key partners to execute this roadmap

• Identify experience gaps to understand customer satisfaction, motivation, etc. to develop deep insights into customer needs and behaviors to help advise traffic strategies and product roadmap

• Define and execute tactics, test plans, and optimization across web for Prospect and Customer flows that deliver against acquisition and engagement KPIs to further business outcomes

• Own the merchandising and traffic flow to move customers through the funnel and retain them, including customer segmentation and tailored experiences

• Build artifacts needed to set up projects for success, including planning materials, impact sizing and forecasts, performance measurement, and applying takeaways to optimize results

• Find opportunities for efficiency and automation and work cross-functionally on implementation

• Communicate marketing objectives, strategy, and achievements to senior leaders and key partners

• Act as business investor and customer advocate to champion efficient digital experiences

• Use consumer and market data and insights to develop hypotheses and create a test-and-learn plan for improving experiences and functionality across key areas in Digital

• Lead transformation through continual optimization and building efficient and scalable processes

• Codify findings and share best practices across teams

• Supports team initiatives and creates an inclusive environment

The experience you'll bring.

• Bachelor's Degree

• 4-7 Years: Experience In Digital Marketing, Digital Merchandising, Ecommerce Or Similar Field

• 4-7 Years: Experience Using Data And Metrics To Measure Impact And Determine Improvements

• 4-7 Years: Cross-Functional Project Management Experience

• 2-4 Years: Internet B2C Commerce Experience Responsible For Site Merchandising, Forecasting And Planning

• 2-4 Years: Direct Experience Working In One Or More Of The Following Industries US Wireless (E.G., Carrier, OEM, Software Provider, Infrastructure Provider, Consulting Or Research Firm)

• Process Improvement: Ability To Identify Process Improvements To Increase Team Efficiency And Cost Reduction

• Microsoft PowerPoint: Ability To Distill Complex And dynamic Strategies And Articulate Narratives Into Slide Format

• Microsoft Excel: Ability To Source And Manipulate Sophisticated Data Sets, Including Using Pivot Tables And V-Lookups

• Web Content Management: Skilled At Managing Content Portfolios And How To Govern Allocation And Optimize For Business Goals

• Market Research: Ability To Identify And Drive A/B Test Methodology And Implementation, Use Research Methods To Attain Customer Insights And Inform Strategy

• Analytics: Ability to Build Dashboards and Other Data Visualization Using Tools Like Adobe Analytics Or Tableau

• Segmentation: Ability To Develop Customer Segments And Tailored Content To Increase Engagement And Drive Business Outcomes

• Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your outstanding work:

• Competitive base pay plus annual bonus potential

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career!

• This is the opportunity to do something special and be part of a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

The starting pay range for a candidate selected for this position who is based in Colorado is generally within the range of $75000.00 to $150000.00 for annual base salary. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range. Employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of an employee's eligible earnings in the prior year.

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines -fully vaccinated- as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant's first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.

Position details

Req ID: 192014BR

Department: Marketing

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

Serious ambition welcome. Come build stellar relationships with customers as you offer them T-Mobile's unparalleled product and service line. This is a true hunter role! We're looking for goal-oriented, persistent, outstanding sales professionals to bring our products and services to underserved markets. In the process, we can turn the wireless industry on its head, un-limit what customers expect, and ignite your true potential.

In the Associate Government Account Executive role, you'll target regional and local city government entities in smaller markets across the US and recommend wireless solutions by suggesting service plans, data, and other improved services, and effectively mediate discussions and close business. This job is a vital first step in career progression to sell for Government in smaller, rural markets or emerging markets with 600MHz coverage.

What you'll do in your role.

• Interact directly with internal partners within Government and throughout the enterprise to build a successful network of internal advocates to support continuity and growth within the Public Sector.

• Document sales activities using our CRM platform to prioritize territory.

• Prospect and sell T-Mobile wireless services to new government customers to include cities, libraries, police departments, and government funded nonprofits.

• Develop community relations in areas where T-Mobile has never had a government presence.

• Implement and maintain an effective referral network and call program to promote sales.

• Supports team initiatives and creates an inclusive environment.

The experience you'll bring.

• Bachelor's Degree Preferred

• 3 - 5 years direct sales experience, selling a technical product or service preferred

• Experienced in prospecting, setting appointments, growing market share

• Responsible for developing profitable new business account relationships and growing profitability from existing accounts

• Proven experience in handling large and sophisticated accounts and working directly with clients at the senior management level

• Responsible for selling products and services to highly sensitive and significant accounts. Exercises an excellent deal of judgment and has decision-making authority that can have a significant impact on the business unit

• Requires regular travel, office location (home based or corporate site) within territory, and meeting with clients and prospects

• Experience selling prepaid products within the public sector is a plus

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

• A valid license, a clean driving record, and proof of insurance at your own cost is required

• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines -fully vaccinated- as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant's first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.

Position details

Req ID: 191987BR

Department: Business Sales

Travel Required: Yes

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

What you'll do in your role.

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.

• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.

• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.

• Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

• How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network

• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.

• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.

• Successfully identify and handoff small business leads.

• Support team initiatives and create an inclusive environment

The experience you'll bring.

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!

• Competitive drive and proven ability to succeed in a fast-paced sales environment.

• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.

• Effective at balancing customer needs and performance goals.

• 6 months of customer service and/or sales experience, Retail environment preferred.

Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your world-class work:

• Competitive base pay plus milestone bonuses

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career!

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

Position details

Req ID: 192002BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

Development, implementation and/or maintenance of one or more accounting systems. Responsible for journal entries, balance sheet reconciliations, variance analysis in accordance with GAAP, IFRS and DT policies and procedures. Plan and design business processes and make recommendations and changes in order to improve and support business systems and activities. Understand the transactional flow through the various systems to monitor and ensure accurate financial results. Solid understanding of ERP system including sub-modules.

What you'll do in your role.

• Support alignment with the overall department and corporate objectives.

• Forensics accounting - data mining and evaluation of existing data in current ERP systems

• Develop recommendations for data efficiency and improvement in preparation for ERP conversion

• Manage the monthly financial close processes over assigned areas. Ensure changes in business operations are accurately captured in the financial results of T-Mobile.

• Review journal entries, balance sheet reconciliations, variance analyses, and disclosure schedules in accordance with T-Mobile accounting policies (both US GAAP and IFRS).

• Document and ensure appropriate controls are in place throughout areas of accounting responsibilities.

• Ensure quarter-end review and year-end financial audit processes are effectively supported and any issues are resolved appropriately and in a timely manner.

• Communicate regularly with operational business partners to identify issues and areas for operational improvement, share knowledge about financial trends and upcoming changes.

• Drive efficiencies through automation and process improvement initiatives.

• Effectively partner with cross-functional teams to support business initiatives, drive process improvements, and implement best practices.

• Provide support for the audits performed by internal and external auditors.

• Assist in creating ad hoc and monthly reports from multiple sources as needed.

The experience you'll bring.

The experience you'll bring:

• Strong foundation in accounting theory/policies

• Knowledge of reporting tools such as Power BI / Tableau a plus

• Able to process large volumes of data, perform necessary analysis to identify problem areas

• Strong verbal and written communication skills; comfortable presenting to Accounting Leadership and other Sr. Management employees (Directors and VP's)

• Work experience in accounting and reporting systems such as Oracle, SAP, BPC or Blackline, a plus

• Proficiency in MS office applications (Excel, Power Point)

• Experience in procurement systems and practices in large companies preferred

• Self-motivated, positive work attitude and an eagerness to learn

• Strong organizational and time management skills including multi-tasking and prioritizing workload

Education and Experience

• Bachelor's degree in accounting or finance preferred, Master's degree a plus

• 5-7 years of relevant accounting experience, preferably within a large company accounting environment required, with 2+ years public accounting preferred

• US GAAP

• IFRS

• Certified Public Accountant (CPA) preferred

• This position may be located in Overland Park, KS or Frisco, TX

#LI-Corporate

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines -fully vaccinated- as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant's first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.

Position details

Req ID: 192030BR

Department: Finance

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

This position is for responsible for managing project delivery for mid to large and complex Enterprise projects with cross functional project teams that may be comprised of several departments, have high visibility, aggressive schedules, and require negotiation skills to balance the needs of project stakeholders. Projects may be technical in nature and have implications and impacts associated with the T-Mobile enterprise wide systems/system applications, network, and telecommunication/product devices. Projects may be multi-tiered comprising several smaller projects that span multiple years; larger budget & business impacts This position will manage work utilizing standard project management methodologies, processes/procedures - projects have clear start/end dates; specific manpower resource allocations; budgets and are clearly identified as a -project- by the business.

What you'll do in your role.

• Is accountable for and drives project status reporting and meetings as communication and management tools. Effectively uses communications to ensure project health, transparency to risk and to maintain a strong project team sense of respect and trust.

• Identifies potential risks across a broad number of individual projects within a program and establishes communications and mitigations to address them. Communicates risks in clear business terms and technical terms and provides clear messaging and solution options at a senior leadership and executive level in both planned and ad hoc scenarios.

• Drives the program strategy and aligns it with the program business goals. Defines and establishes the overall program structure, including the definition and scope of all sub-projects, program support activities, and organizational structure. Establishes the tools and processes to track and report on the program health and progress towards program goals. Adjusts resources and organizational structure as the focus and goals of the program change to ensure efficient delivery of results.

• Defines scope of Programs. Incorporates strategic factors into Program/Project Scope and recommendations. Influences and manages the factors that create change and scope creep. Can manage and help others to understand the implications of change including legitimate scope shift and impact.

• Sets stakeholder and program team expectations and ensures that the deliverables are aligned with program business goals. Establishes the program KPI measurements and quality control points and aligns reporting to track progress against the measurements. Proactively anticipates and mitigates issues through validation. Develops a formal program change board that assesses and approves/denies all changes to scope, schedule, and quality.

• Partner with Account Executives to support clients, prospect sales opportunities in existing businesses and provide other operational and administrative assistance for Account Executives. Also responsible for other Duties/Projects as assigned by business management as needed.

The experience you'll bring.

• Bachelor's Degree: Business Administration, Project Management

• 4-7 Years: Formal Project Management Work Experience.

• Microsoft Office

• Microsoft Project

• Microsoft Visio

• Communication

• Project Management

• Microsoft SharePoint

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines -fully vaccinated- as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant's first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.

Position details

Req ID: 190337BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

Mobile Associate

What you'll do in your role.

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.

• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.

• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.

• Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

• How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network

• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.

• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.

• Successfully identify and handoff small business leads.

• Support team initiatives and create an inclusive environment

The experience you'll bring.

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!

• Competitive drive and proven ability to succeed in a fast-paced sales environment.

• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.

• Effective at balancing customer needs and performance goals.

• 6 months of customer service and/or sales experience, Retail environment preferred.

Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your world-class work:

• Competitive base pay plus milestone bonuses

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career!

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

Position details

Req ID: 192031BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

What you'll do in your role.

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.

• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.

• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.

• Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

• How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network

• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.

• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.

• Successfully identify and handoff small business leads.

• Support team initiatives and create an inclusive environment

The experience you'll bring.

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!

• Competitive drive and proven ability to succeed in a fast-paced sales environment.

• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.

• Effective at balancing customer needs and performance goals.

• 6 months of customer service and/or sales experience, Retail environment preferred.

Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your world-class work:

• Competitive base pay plus milestone bonuses

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career!

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

Position details

Req ID: 191972BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

What you'll do in your role.

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.

• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.

• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.

• Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

• How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network

• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.

• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.

• Successfully identify and handoff small business leads.

• Support team initiatives and create an inclusive environment

The experience you'll bring.

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!

• Competitive drive and proven ability to succeed in a fast-paced sales environment.

• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.

• Effective at balancing customer needs and performance goals.

• 6 months of customer service and/or sales experience, Retail environment preferred.

Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your world-class work:

• Competitive base pay plus milestone bonuses

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career!

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

Position details

Req ID: 192060BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

What you'll do in your role.

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.

• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.

• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.

• Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

• How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network

• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.

• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.

• Successfully identify and handoff small business leads.

• Support team initiatives and create an inclusive environment

The experience you'll bring.

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!

• Competitive drive and proven ability to succeed in a fast-paced sales environment.

• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.

• Effective at balancing customer needs and performance goals.

• 6 months of customer service and/or sales experience, Retail environment preferred.

• Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your world-class work:

• Competitive base pay plus milestone bonuses

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career!

• This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

The starting pay rate for a candidate selected for this position who is based in Cortez, Colorado is $15.00 per hour. Employees are eligible for monthly sales incentives.

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

Position details

Req ID: 192034BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

What you'll do in your role.

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.

• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.

• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.

• Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

• How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network

• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.

• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.

• Successfully identify and handoff small business leads.

• Support team initiatives and create an inclusive environment

The experience you'll bring.

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!

• Competitive drive and proven ability to succeed in a fast-paced sales environment.

• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.

• Effective at balancing customer needs and performance goals.

• 6 months of customer service and/or sales experience, Retail environment preferred.

Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your world-class work:

• Competitive base pay plus milestone bonuses

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career!

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

Position details

Req ID: 192066BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

What you'll do in your role.

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.

• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.

• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.

• Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

• How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network

• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.

• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.

• Successfully identify and handoff small business leads.

• Support team initiatives and create an inclusive environment

The experience you'll bring.

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!

• Competitive drive and proven ability to succeed in a fast-paced sales environment.

• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.

• Effective at balancing customer needs and performance goals.

• 6 months of customer service and/or sales experience, Retail environment preferred.

Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your world-class work:

• Competitive base pay plus milestone bonuses

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career!

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

Position details

Req ID: 192065BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

The base salary range begins at $96,100, there's a 15% annual bonus opportunity, $10,000 in an annual stock grant plus AMAZING benefits! (Medical, 3.5 Weeks PTO, Free Tuition and so much more!)

The Manager, Care Business Support (BSM) has a passion for the customer experience and a significant level of knowledge of Customer Experience Center (operations, reporting to the Operations Director). The BSM plays an integral role in Customer Care operations and leads and develops a team of Sr. Analysts, TVoice and Specialized Technical Care. Therefore, the BSM may directly or indirectly lead Coaches, Elite Experts, and Experts. The BSM architects the execution of projects and initiatives at the site or national level by collaborating and communicating with cross-functional partners, stakeholders, and leadership to deliver an Un-carrier experience to every customer both internal and external. The BSM is responsible for managing numerous competing priorities & deliverables in a fast-paced, deadline-oriented environment. This role is also responsible for delivering insights and reporting for site-level, regional level, and national initiatives as assigned. Acts as liaison between the Customer Experience Center and Headquarters as well as Subject Matter Expert (SME) for a broad range of programs and initiatives. Is ultimately responsible for all changes that impact the Customer Experience Center and/or Customers.

What you'll do in your role.

Customer Experience Center/National Responsibilities

- Serves as one of the Director's primary points of contact regarding operational support management and effectiveness for the Customer Experience Center (CEC). May be required to serve as proxy for Director or Senior Manager(s) in key critical business meetings/projects in relation to operational issues, projects, team progress and risk-related issues.

- Achieves and maintains a significant level of knowledge of CEC operations acting as a Subject Matter Expert (SME) in the Profit & Loss Model, interdepartmental operations, national and local initiatives and programs, policy, and process.

- SME for new product/service and Uncarrier launches ensuring site readiness and execution before, during and after launch. Responsible for continuous monitoring of evolving customer experience and strategic recommendations for course corrections as needed.

- Accountable for continually monitoring high priority projects within CS organization and responsible to keep the senior leadership team abreast of all matters of significance requiring immediate attention. Proactively identifies potential issues as a departmental expert and collaborates with cross-functional partners to mitigate issues and risks by planning/implementing solutions with a sense of urgency.

- Direct liaison with national teams (Customer Experience, Customer Delivery, Compensation, Rewards & Recognition, etc.). Builds strong partnership with national SMEs and serves as department liaison across other functional groups regarding process change, policy change, compliance issues, and department-wide communications. Works cross functionally to ensure clear understanding of the key customer and frontline experience issues. Responsible for communicating all changes to operations leveraging various forms of communication.

- Responsible for ensuring that the Business Support team effectively identifies process gaps and risks, gathering examples of issues so national teams can solution, communicating findings to national teams, and are responsible for communicating implementation of solutions to operations.

- Responsible for ensuring that the Business Support team effectively extracts data from a variety of sources, utilize facts/data to derive a conclusion, and can communicate insights in a concise and clear manner.

Team Responsibilities

- Responsible for hiring, training, and developing team such as Community Expert, Elite Expert, Customer resolution, Sr. Analyst(s) Business Support.

- Responsible for developing departmental strategy that supports operations and aligns with business objectives.

- Responsible for making changes as appropriate and ensure flawless execution on strategic objectives.

- Responsible for identifying, manage, and align departmental staffing to meet Operational needs.

Customer Experience Center Responsibilities

- The BSM is responsible for informing Sr. Leadership on key insights to influence performance improvement.

- Responsible for ensuring that the Business Support team effectively validates monthly national incentives/data to include but not limited to; promotional criteria (Associate Expert, Elite Expert), reward and recognition (Winners Circle: In The Zone), revenue (Add-A-Line, accessories), monthly bonus, and ADHOC validations.

- Responsible for overseeing day-to-day departmental operations including recurring daily reporting production and communication. This requires the utilization of various forms of media including e-mail, SharePoint, projectors, SCALA, and manually updated visuals around the CEC.

The experience you'll bring.

• People Management experience required.

• 5+ years of leadership experience (leading directly or indirectly).

• Proven experience in problem and root cause analysis - includes information gathering to understand business need and process mapping fundamentals structured problem-solving skills.

• Ability to identify information gaps, source solutions, and develop reporting using MS Office tools. Must be highly proficient in MS Excel and Visual Basic (VBA) with experience creating reporting in those tools, including macros and pivot tables.

• Must be able to analyze, package and present results to a variety of audiences, including strong presentation skills and MS PowerPoint proficiency.

• Expertise in cross-functional partnerships and strong communication skills in multiple methods and for multiple audiences.

Desired

• Experience with Power BI, Business Objects or SQL is preferred

Education

- High School Diploma/GED

#LI-CSTA

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines -fully vaccinated- as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant's first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.

Position details

Req ID: 192059BR

Department: Customer Service

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Here at T-Mobile, we do things differently. We put people first, treat them right, and change the rules in their favor. When you go All IN as a Mobile Expert at T-Mobile, you're brought into the fold with a team of hardworking, dedicated people behind you every step of the way. Why? Because we care about our people, and we believe that when one person succeeds, we all succeed. That dedicated, go-the-extra-mile mentality is rooted deep within our culture and it's how we've earned a place in our customer's hearts. Here, you're more than a salesperson. You're a customer advocate, ready to go-to-bat on their behalf, bringing passion, insight, know-how, and follow through to every interaction. You're a technology enthusiast, thrive in a fast-paced environment, and are ready to immerse yourself in connecting customers to their world, in the way that makes the most sense for them. It's an extremely big responsibility, but the reward is even bigger. Are you ready to join the revolution? Good, because WE. WON'T. STOP.

What you'll do in your role.

• Go All IN to support the team, keep the store looking its best, and make sure your knowledge is up to date on the latest and greatest products and services.

• Approach all customer interactions with a people-first demeanor, giving the customer's needs and concerns priority with patience, empathy, and integrity.

• Serving and selling to our customers while building loyalty.

• Personalize your interactions, ask questions, listen, and make things right to build world-class experiences your customers love.

• Determine when next level customer advocacy is a must and owning the experience by going above and beyond, crafting those tug-on-your-heart-strings interactions, that build customer dedication and customer happiness

• Meet customers where they're at in their purchasing journey, whether they're just exploring, ready to purchase, or picking up where they left off online, through Customer Care, or in-store.

• Help customers experience your store by getting side-by-side, exploring products through hands-on demonstrations, and discovering what solution works best for them.

• Guide your customers through their purchasing experience through significant interactions, thoughtful questions, insightful answers, and sharing your expertise.

• Be sure your customers have what they need to stay connected.

• Meet and/or exceed defined, monthly success measurements and complete assigned training on time.

The experience you'll bring.

The experience you'll bring.

• 6 months of customer service and/or sales experience, retail environment preferred

• Available to work a varied schedule including nights, weekends, and holidays

• Competitive drive and confidence to succeed in a fast-paced sales environment

• Effective at balancing customer experience and performance goals

What's in it for you:

• Competitive base pay, plus commissions

• Benefits for part-time and full-time employees

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant and a purchase plan for grabbing TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

• Bilingual: Fluent in English and another language

Position details

Req ID: 191952BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

Associate Product Manager, Technical is a visionary, strategist, analyst, customer evangelist, respected leader of business and technology execution, and professional relationship builder all rolled into a single dynamic package. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. The Product Manager, Technical is ultimately accountable, responsible, and has ownership of T-Mobile's internal and external products, platforms, services, experiences envisioned and created to achieve the specific business purpose or business results. At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity), technical feasibility, business objectives, securing funding, and leading a cross-functional business and technical team, as well as key stakeholders to deliver against the opportunity.

Product Manager, Technical is the ultimate -jack-of-all-trades- leveraging deep customer empathy, strategic thinking, commercial, analytical, technical capability and knowledge, and leadership prowess to successfully deliver delightful and differentiated products that drive growth and positively impact customers lives.

No day is the same for the Product Manager, Technical. Day to day activities or responsibilities include: conducting market research; writing features or user stories; determining specifications; defining long-term strategy of the product; creating the product road map; driving technical delivery end to end; defining scope for releases/product increments; partnering with development, project/program management, marketing, and other key stakeholders to define release schedule; and support/drive go-to-market activities as needed.

What you'll do in your role.

Vision, Strategy, and Analysis

• Conducts research and analysis in order to help create and manage product vision and roadmap.

• Participates in end user research to inform product prioritization

• Partners with business and internal/external stakeholders to understand current customer experiences, identifies areas of opportunity.

• Assists with product presentations.

• Provides ad hoc information to management by creating special reports and analysis on request.

• Participates in development of product feature set or technical improvements to improve customer experience.

• Attends meetings with external third parties to gain a better understanding of partnerships and licensing opportunities.

• Develops current understanding of customer experience and tech trends. Assesses how trends impact the roadmap or create opportunity for innovation of the product.

• Gathers information to support enterprise process to secure and maintain product funding.

Customer Evangelist

• Leverages customer insights for product vision, strategy, roadmap, priorities.

• Dedicates time to customers actively meeting with them to build deeper empathy and understand their needs and priorities.

• Create, manage, foster an active VOC feed for themselves and team.

• Actively looks for opportunities to delight or meet customer's unmet needs.

• Evangelizes and advocates for the customer both internally (IC through C level) and externally, perpetuating the customer-first mindset.

• Creates an environment and culture where the team is immersed in customer-first mindset.

• Tests ideas with real customers to ensure that the product delivers

Product Execution & Technical Delivery

• Helps generate and maintain dashboards and reports that track product health and success metrics.

• Assists with maintaining and updating product backlog and priorities with partners.

• Scopes and prioritizes activities based on business and customer impact.

• Assists with beta and pilot programs with early-stage products and samples.

• Assists in preparing product documents and product use cases to drive product activity.

• Supports sales and marketing with product and technical knowledge.

• Writes feature and user stories to capture requirements and translate product/platform strategy into consumable work for Dev teams.

• Understands challenges and recommends trade-offs with the team.

• Communicates defect status and response to leadership and impacted stakeholders until fully resolved.

• Ensures defects are factored into regular backlog prioritization for resolution based on priority.

• Helps prepare and drive product and experience demos.

Relationship & People, Professional Development

• Collaborates and develops positive working relationships with many teams, including sales, commercial accounting, marketing, legal, go-to-market, finance, Dev, Architecture, Engineering. Works with outside partners and other third parties.

• Develops positive working relationships with Customer groups or Customer Representatives.

• Develops industry knowledge by attending educational workshops and trainings.

• Assists in the development of adoption tools and training material.

The experience you'll bring.

• Bachelor's degree: Computer Science, Engineering, IT or Equivalent Experience.

• 0-2 Years Relevant Product Management Experience in an Agile Software Product Development Environment.

• Business Analytics: Strong Analytical Skills with Ability to Identify/Analyze/Synthesize Product Use Data.

• Agile Methodologies: Knowledge in Software with Agile Scrum Methodologies and Other Commonly Used Tools.

• Agile: Knowledge of the Overall Execution Relating to All Aspects of an Agile Development Team, From Defining the Strategy and Architecture Through Deployment and Support.

• SCRUM: Knowledge in Software with Agile Scrum Methodologies and Other Commonly Used Tools.

• Technical Writing: Strong Requirements Elicitation, and Proven Writing Skills Including the Ability to Write Concisely and Clearly for Different Audiences.

• Certified Scrum Master (CSM) Scrum Product Owner Certification (CSPO) Pref

• Other Technical Certification Agile Certified Practitioner (PMI-ACP) Pref

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines -fully vaccinated- as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant's first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.

Position details

Req ID: 192074BR

Department: Information Technology

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

Product Owner (PO) is a member of the extended Product Management team and crucial member of the Agile Team. PO owns the Team/Sprint backlog representing the single source of truth and is the single point of contact to the Dev team and Customer team for user story details. PO is responsible for defining and refining user stories and prioritizing the Agile Team backlog to streamline execution of product (program) priorities while maintaining conceptual and technical integrity of features for the team. In this capacity the PO remains highly available to the Dev teams during each iteration (sprint) in order to answer real time questions and provide clarity to user stories. PO also drives user story refinement activities ensuring Team backlog contains 2 iterations worth of 'ready' work for Dev team. These two functions are critical to enabling Dev teams to improve and maintain high velocity/productivity in iteration (sprint) execution. For this reason, a PO supports a single Agile (Scrum) Team up to a maximum of 2 teams.

PO also has a significant role in quality control and is the only team member empowered to accept stories as done, ensuring the acceptance criteria has been met. This role has significant relationships and responsibilities outside their specific Agile team, including working with Product Management, who is responsible for the Product (Program) Backlog, to prepare for the Program Increment (PI) Planning meeting (Big Room Planning).

What you'll do in your role.

Business and Technical Execution

• Develops deep understanding of customer experience, especially at a tactical and transaction level.

• Builds and maintains Agile (Scrum/Sprint) team backlog, with input from customer, Product Manager, System Architect/Engineering and other stakeholders (team backlog consists mostly of user stories, it also includes defects and enablers.)

• Collaborates with Agile team and stakeholders to write user stories and requirements that include acceptance criteria and acceptance tests, typically for 1 or 2 (max) Agile/Scrum teams.

• Reviews and prioritizes Agile Team backlog for Iteration (Sprint) Planning, including coordination of dependencies with other Product Owners.

• Reviews and assesses enabler work, understands scope of the upcoming enabler work and collaborates with System and Solution Architect/Engineering to assist with decision-making and sequencing of the technical infrastructures that will host the new business functionality. Ultimately determining where, when and priority of enabler work so that it can be included in sequence in Team backlog(s).

• Primary resource (and source of truth/single point of contact) to Technical (Dev) team and Customer team for user story details. Highly available to technical team during iteration (sprint) in order to answer real time questions and provide clarity to user stories.

• Manages and maintains efficient flow of just-in-time story elaboration activities (user story refinement) throughout team execution, typically maintaining 2 iterations (sprints) worth user stories available and ready in team backlog.

• Participates in team demo with primary responsibility of reviewing and accepting completed user stories (PO is the only team member who can accept as done). This includes validation that stories meet acceptance criteria and meets team's Definition of Done (DoD).

• Participates in Iteration Retrospective, where teams gather to improve their processes. Also actively supports the Agile Release Train's (ART's) Inspect and Adapt (I&A) workshop.

• The PI system demo is part of the I&A workshop. The PO has an instrumental role in producing the PI system demo for program stakeholders ensuring representation of user stories within PO's scope.

• The PI system demo is part of the I&A workshop. The PO has an instrumental role in working with Product Management team to produce the PI system demo for program stakeholders ensuring representation of user stories within PO's scope.

• Coordinates user story, functional, and technical dependencies with other Product Owners throughout each iteration and Program Increment. This is often done in weekly PO/ART sync meetings.

• Works across Agile teams to define and implement improvement stories that will increase velocity and quality of the program.

• Accountable and responsible for user story quality and performance in production environment.

Relationship & People, Professional Development

• Develops positive working relationships with Customer groups or Customer Representatives.

• Collaborates and develops positive working relationships with technical and non-technical teams, including sales, commercial accounting, marketing, legal, go-to-market, and finance. Works with outside partners and other third parties.

• Develops professional and technical knowledge by attending educational workshops; reviews professional publications; establishes personal networks; participates in professional societies.

• Actively participates in T-Mobile Product Owner/Manager Community of Practice (COP)

The experience you'll bring.

• Bachelor's Degree

• 4+ Years Of Relevant Product Management, Product Owner, Business Analyst, And System Analyst Or Architecture/Software Engineer Experience In An Agile Software Product Development Environment.

• 2 Years' Experience In Delivering Software With Agile Scrum Methodologies And Other Commonly Used Tools.

• Technical Writing: Strong Requirements Elicitation, And Proven Writing Skills Including The Ability To Write Concisely And Clearly For Different Audiences.

• Agile Project Management: Experience With Agile Backlog/Project Management Tools.

• User Experience: Experience With Successive Elaboration And Ability To Develop Initiatives, Features And User Stories That The Dev-ops Teams Can Ingest.

• Communication: Proven Ability To Effectively And Efficiently Communicate With Leadership, Technical And Non-Technical Audiences While Employing A High Degree Of Collaboration And Influence.

• Business Analytics: Strong Analytical Skills With Demonstrated Ability To Identify/Analyze/Synthesize Product Use Data.

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines -fully vaccinated- as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant's first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.

Position details

Req ID: 188027BR

Department: Information Technology

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

What you'll do in your role.

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.

• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.

• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.

• Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

• How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network

• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.

• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.

• Successfully identify and handoff small business leads.

• Support team initiatives and create an inclusive environment

The experience you'll bring.

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!

• Competitive drive and proven ability to succeed in a fast-paced sales environment.

• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.

• Effective at balancing customer needs and performance goals.

• 6 months of customer service and/or sales experience, Retail environment preferred.

Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your world-class work:

• Competitive base pay plus milestone bonuses

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career!

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

Position details

Req ID: 192072BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Here at T-Mobile, we do things differently. We put people first, treat them right, and change the rules in their favor. When you go All IN as a Mobile Expert at T-Mobile, you're brought into the fold with a team of hardworking, dedicated people behind you every step of the way. Why? Because we care about our people, and we believe that when one person succeeds, we all succeed. That dedicated, go-the-extra-mile mentality is rooted deep within our culture and it's how we've earned a place in our customer's hearts. Here, you're more than a salesperson. You're a customer advocate, ready to go-to-bat on their behalf, bringing passion, insight, know-how, and follow through to every interaction. You're a technology enthusiast, thrive in a fast-paced environment, and are ready to immerse yourself in connecting customers to their world, in the way that makes the most sense for them. It's an extremely big responsibility, but the reward is even bigger. Are you ready to join the revolution? Good, because WE. WON'T. STOP.

What you'll do in your role.

• Go All IN to support the team, keep the store looking its best, and make sure your knowledge is up to date on the latest and greatest products and services.

• Approach all customer interactions with a people-first demeanor, giving the customer's needs and concerns priority with patience, empathy, and integrity.

• Serving and selling to our customers while building loyalty.

• Personalize your interactions, ask questions, listen, and make things right to build world-class experiences your customers love.

• Determine when next level customer advocacy is a must and owning the experience by going above and beyond, crafting those tug-on-your-heart-strings interactions, that build customer dedication and customer happiness

• Meet customers where they're at in their purchasing journey, whether they're just exploring, ready to purchase, or picking up where they left off online, through Customer Care, or in-store.

• Help customers experience your store by getting side-by-side, exploring products through hands-on demonstrations, and discovering what solution works best for them.

• Guide your customers through their purchasing experience through significant interactions, thoughtful questions, insightful answers, and sharing your expertise.

• Be sure your customers have what they need to stay connected.

• Meet and/or exceed defined, monthly success measurements and complete assigned training on time.

The experience you'll bring.

The experience you'll bring.

• 6 months of customer service and/or sales experience, retail environment preferred

• Available to work a varied schedule including nights, weekends, and holidays

• Competitive drive and confidence to succeed in a fast-paced sales environment

• Effective at balancing customer experience and performance goals

What's in it for you:

• Competitive base pay, plus commissions

• Benefits for part-time and full-time employees

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant and a purchase plan for grabbing TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

• Bilingual: Fluent in English and Spanish

Position details

Req ID: 191955BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Serious ambition welcome. Come build stellar relationships with customers as you offer them T-Mobile's unparalleled product and service line. This is a true hunter role! We're looking for goal-oriented, persistent, outstanding sales professionals to bring our products and services to underserved markets. In the process, we can turn the wireless industry on its head, un-limit what customers expect, and ignite your true potential.

This role will meet and exceed monthly sales quota objectives by successfully supporting your team in acquiring accounts within multiple geographic territories and will ultimately have the opportunity to own a geographic territory. Incumbent will sell products, services and solutions to gain new business through prospecting, cold-calling, networking and generating leads and referrals. Incumbent will analyze customer needs and utilize solution-based selling techniques to demonstrate the value of T-Mobile products and services, tailoring customer recommendations to negotiate and close business.

What you'll do in your role.

• Under sales manager supervision, generates leads and referrals through prospecting, cold calling and networking

• Identify customer needs and utilize solution-based selling techniques to fully demonstrate the value of T-Mobile products and services. Recommend wireless solutions with regard to price plans, data and other enhanced services, handsets and accessories

• Negotiate and close deals

• Work with leadership to develop skills in prospecting, call execution and relationship management. Participate in training opportunities on products and services and attend sales meetings

• Devise creative and effective sales approaches, solutions and proposals

• Fully utilize all sales force automation, funnel management and prospecting tools. Manage sales funnel and generate reporting on sales activities and forecasting

• Also responsible for other Duties/Projects as assigned by business management as needed

The experience you'll bring.

• Bachelor's Degree

• Proposal Writing: Experience Preparing, Delivering, And Following-Up On Product/Service Proposals And Pricing Quotations

• 1+ Years Verifiable New Customer Acquisition Sales Experience, Preferably Within A Commissioned Environment

• Task Management: Ability To Work Well In A Dynamic, Fast Changing Environment That Requires A High Degree Of Multi-Tasking

• Customer Service: Demonstrated Experience Delivering Superior Customer Service And Attention To Detail

• Communication: Excellent Interpersonal, Written, And Oral Communication Skills

• Negotiation: Effective Negotiating And Closing Skills

What's in it for you:

• Competitive base pay, plus commission

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career!

Why T-Mobile?

When you go all in with T-Mobile, you've got a group of hardworking, dedicated people behind you every step of the way. We believe that when one person succeeds, we all succeed. We encourage growth and innovation and offer a workplace culture like no other. Apply to join us today.

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

• A valid license, a clean driving record, and proof of insurance at your own cost is required

• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines -fully vaccinated- as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant's first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.

Position details

Req ID: 192024BR

Department: Business Sales

Travel Required: Yes

Job Detail

• Company:
  T-Mobile

Job Description

This position can be based in Overland Park, Frisco, Parsippany, Bothell, or Snoqualmie

If you are a ServiceNow developer with a strong passion for technology, have a keen sense of business process and value, and are obsessed with customer satisfaction; look no further. T-Mobile is looking for someone like you to join a team of highly qualified and motivated engineers to work on state-of-the-art ServiceNow platform developing solutions to meet our growing customer needs. This role interacts with customers, drives solutions, performs feasibility analysis of requirements, products, features, and services, supports Lab and Staging validation of these new services/platforms and ensures a successful rollout. May be involved in multiple projects and have responsibility for one or more of those projects.

What you'll do in your role.

Enterprise Skills You'll Use Every Day

Requires competency in customer focus, change & innovation, critical thinking, relationship building & influencing, talent management, results focus and inspirational leadership.

• Technical System Expertise: Understands system protocols, how systems operate and data flows. Aware of the benefits of current technology. Expected to independently develop a full software stack. Understands the building blocks, interactions, dependencies, and tools required to complete software and automation work. Independent study of the latest technology is expected. Interact with system engineers to define system requirement and/or necessary requirements for automation.

• Technical Engineering Services: Drives engineering projects by developing software solutions; conducting tests and inspections; preparing reports and calculations. Expected to supervise base and associate level engineers as needed.

• Innovation: Contributes to designs to implement new ideas which improve an existing and new system/process/service. Understands and can apply new industry perspectives to our existing business model. Review existing designs and processes to highlight more efficient ways to complete existing workload more effectively through industry perspectives. Understands the creation of company IPR.

• Technical Writing: Maintains knowledge of existing technology documents. Writes basic documentation on how technology works. Creates clear documentation for new code and systems used. Documenting systems designs, presentations, and business requirements for consumption and consideration at the manager level. Understands the protection of company IPR.

• Technical Leadership: Collaborates with technical teams and utilizes system expertise to deliver technical solutions. Continuously learns and teaches others existing & new technologies. Contributes to the development of others through mentoring or in house workshops and learning sessions.

• Technology Strategy: Contributes to new and existing technology options that support business goals.

The experience you'll bring.

Desired

• 5+ years developing on ServiceNow

• 2+ years DevOps experience

• 1+ year Technical Project Management

• Expert level knowledge on the ServiceNow core platform modules and applications.

• Deeply familiar with ITSM, Service Catalog, Service Portal, Flow Designer, CMDB, and CSDM modules

• ITIL Certification

• Experience implementing ServiceNow modules

• Expertise with JavaScript, Jelly Script, or PowerShell Script

Minimum Required

• 5+ Years Technical engineering experience

• Advanced IT/Technical engineering experience in ServiceNow (developing solutions and administrating the platform).

• Focus: Able to communicate goals in support of the business' mission.

• Drive: Self-motivated and able to work well under pressure.

• Teamwork: Ability and desire to work cooperatively with others on a team. Develop, maintain, and strengthen partnerships that can provide information, assistance, and support.

• Communication: able to ensure that information is passed on to others who should be kept informed. Express self clearly in conversations and interactions with others. Clear business and technical writing skills.

• Customer Focus: ability to demonstrate concern and meet external and/or internal customers' needs.

• Analytical: ability to tackle a problem by using a logical, systematic, sequential approach.

• Technical Expertise: able to demonstrate depth of knowledge and skill in a technical area.

• Forward Thinking: can anticipate the implications and consequences of situations and take appropriate action to be prepared for possible contingencies.

• Influencing Others: able to gain others' support for ideas, proposals, projects, and solutions.

Position details

Req ID: 191710BR

Department: Information Technology

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

What you'll do in your role.

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.

• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.

• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.

• Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

• How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network

• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.

• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.

• Successfully identify and handoff small business leads.

• Support team initiatives and create an inclusive environment

The experience you'll bring.

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!

• Competitive drive and proven ability to succeed in a fast-paced sales environment.

• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.

• Effective at balancing customer needs and performance goals.

• 6 months of customer service and/or sales experience, Retail environment preferred.

Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your world-class work:

• Competitive base pay plus milestone bonuses

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career!

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

Position details

Req ID: 191969BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

What you'll do in your role.

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.

• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.

• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.

• Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

• How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network

• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.

• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.

• Successfully identify and handoff small business leads.

• Support team initiatives and create an inclusive environment

The experience you'll bring.

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!

• Competitive drive and proven ability to succeed in a fast-paced sales environment.

• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.

• Effective at balancing customer needs and performance goals.

• 6 months of customer service and/or sales experience, Retail environment preferred.

Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your world-class work:

• Competitive base pay plus milestone bonuses

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career!

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

Position details

Req ID: 192037BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

This Technician will be responsible for sites in the Mission and McAllen area. Candidates should live in the area or be able to relocate at the time of hire.

Acts as a technical contributor within and occasionally outside his or her immediate team. Responsible for staying current in technical theory, application, and operational discipline. Takes on technical and project-related efforts, providing communication as directed. The Technician has a solid understanding of theory and application related to project management, radio access networks, backhaul to sites, signaling, disaster recovery planning and response, data services, and location-based services. The Technician has a basic understanding of theory and application related to network design, capacity planning, power systems AC/DC, and grounding.

What you'll do in your role.

• Technical support: Provides technical support within and occasionally outside immediate team. Provides technical support in network performance initiatives, outage resolution and works to identify day-to-day improvement opportunities.

• Project management: Takes on smaller projects or portions of key projects/initiatives, providing accurate status and progress updates as requested.

• Operations: Identifies and shares potential process improvements and recommends them to Senior Technicians and/or management for consideration. Provides input on process improvements related to maintenance and repair activities. Assists in creation of job aids, scopes of work, method/statement of procedure, and helpful tools working closely with a Senior Technician.

• Continuous learning: Enrolls in and completes training requirements to stay current on existing and new systems and products, to grow skills, and to expand proficiency in company values and organizational requirements.

The experience you'll bring.

• 2-4 Years: Working Experience In Field Operations And Maintenance.

• 2-4 Years: Wireless Telecommunications Or Other Related Experience.

• Electronics

• RAN

• Attention To Detail

• Problem Solving

• Microsoft Office

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

• Two-year vocational degree in a technical discipline or equivalent experience.

• Must have and maintain a clean driving record & driver's license

• Meet the minimum DOT medical standards under 49 CFR Part 391.

• Ability to drive cars, trucks, or other equipment.

• Work day, afternoon and graveyard shifts, weekend shifts, on-call, and Holidays.

• This position requires mobility (standing, walking, climbing, etc.); the ability to get from one place to another; bending, turning, twisting of your neck or at the waist; squatting, crawling, and kneeling; balancing and maintaining equilibrium; being able to feel, grasp, reach with hands and arms (outwards and/or upwards).

• Lift, carry, push or pull objects weighing no more than 75 pounds.

• Climbs stairs or stepladders to reach equipment and cable trays.

• Work in all weather conditions and in remote areas.

Position details

Req ID: 191545BR

Department: Engineering

Travel Required: No

Job Detail

• Company:
  T-Mobile