Company Detail

Job Description

Description

Job Title: Customer Service/Administrative Support

Summary

Customer Service/Administrative Support personnel are normally the first point of contact for a client. They are responsible for providing basic information, scheduling appointments, and providing administrative support functions.

Essential Duties and Responsibilities

• Receive, screen, and direct callers and walk-in customers to the appropriate FFSP staff

• Provide general, basic information and referral of customers to military and community resources, utilizing other FFSP staff for more in-depth, complicated requests for information.

• Enroll and schedule customers in briefs, workshops, classes, and individual appointments, when not provided through centralized scheduling.

• Provide administrative and clerical services

• Provide a variety of administrative and clerical support functions, e.g., finalizing official correspondence, preparing military messages, making travel arrangements, distributing mass mailings, managing files, receiving messages for staff

• Ensure that information and referral services provided are entered and counted in FFSMIS

Provide a variety of Counseling and Advocacy Program administrative support functions, e.g., preparing and finalizing official correspondence, data entry, attending and taking minutes at meetings, scheduling appointments, screening and directing potentially distraught or difficult callers or walk-in clients, managing files, maintaining referral and community resource directories

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Required Education and/or Experience Qualifications

• High school diploma or GED

• Experience working with computers and office automation software

• Knowledge of basic customer service skills

• Ability to handle multiple tasks and determine priority of tasks

• Strong verbal and written skills

• Possess a general knowledge base of community and military resources

• Ability to follow directions carefully and understand complex protocols

• Ability to take and prepare meeting minutes, prepare correspondence, and accurately enter data into required data systems

• Knowledge of military lifestyle, ranks, and organizations

Preferred Qualifications

• Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Other Skills and Abilities

• This position requires access to U.S. Government facilities and systems.

• U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies :

• Ability to work both independently and as part of a team.

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computers, telephones, copiers, printers, and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment: The physical demands and work environment characteristics described here represent those employees encounter while performing the essential functions of this job. Reasonable accommodations may be enabled for individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Pay Rate:$19.04

PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Must be local to one of the following locations:

• Ft. Bliss, TX

• Ft. Campbell, KY

• Ft. Carson, CO

• Ft. Drum, NY

• Ft Hamilton, NY

• Ft. Hood/Cavazos, TX

• Ft. Huachuca, AZ

• Ft. Irwin, CA

• Ft. Jackson, SC

• Ft. Lee/Gregg-Adams, VA

• Ft. Leonard Wood, MO

• Joint Base Lewis-McChord, WA

• Joint Base Myer-Henderson Hall, VA

• Ft. Riley, KS

• Ft. Rucker/Novelsel, AL

• Ft. Sill, OK

• Ft. Stewart, GA

• Redstone Arsenal, AL

• Rock Island Arsenal, IL

Job Title: Victim Advocate

Summary - This is a contingent Opportunity and would begin work upon the contract award

Zeiders Enterprises, Inc. is seeking candidates for a Victim Advocate to support the US Army IMCOM Family Advocacy Support Services contract.

Essential Duties and Responsibilities

• Identify and report suspected child abuse and neglect, domestic abuse and PSB-CY

• Conduct crisis intervention and coordination of referrals for services as needed

• Educate personnel on effective responses for child abuse, neglect, domestic violence, and PSB-CY

• Assess developmental milestones and refer for indicators of special needs or developmental delays

• Asses parental capacity for problem-solving, building and sustaining trusting relationships, and seeking help when necessary

• Promote developmentally appropriate parenting skills and disciplinary techniques, and parent and child communication skills

• Facilitate informal and formal community networks to build positive relationships and reduce social isolation.

• Engage and support the service member's role in childrearing especially during separations due to deployment and other military operations

• Apply methods for screening for, assessing, and addressing protective and risk factors associated with child abuse and neglect using a strengths-based Family-centered developmental approach

• Operate within established guidelines of the FAP and the DAVAP.

• Recommend improvements to correct deficiencies

• Participate in and support meetings, conferences, and forums to promote customer and other external activities

• Other duties as assigned

Required Education and/or Experience Qualifications

• Bachelor's Degree from an accredited school in social work, psychology, marriage, Family, and child counseling, counseling or behavioral science, education, community health or public health

• Certification by the National Advocate Credentialing Program at the time of hire. Qualified applicants licensed at the provisional level will be given one year to obtain the basic level credential

• Minimum of two years of experience in working with a military or civilian social service agency serving military Families

• Thorough knowledge of Family violence dynamics, trauma-informed advocacy services, environmental stressors, safety planning, risk assessments, local community resources, and federal and state laws on domestic abuse, Family law, and the Victim Rights Bill

• Ability to effectively communicate with victims, develop trusting helping relationships

• Ability to work effectively with individuals and families from diverse racial, ethnic, and socioeconomic backgrounds

• Ability to work independently to assess risk, develop, implement, and evaluate safety and intervention plans to meet victim needs, and work cooperatively with military and civilian medical, social service, law enforcement, and legal personnel on behalf of victims

• Ability to conduct briefings to small and large groups of civilians, Soldiers, and Commanders

• Valid, unrestricted motor vehicle license and have transportation

• Proficiency in MS Office Suite and business automation equipment

• Understanding of military culture and lifestyle

• Ability to travel 10% of the time

• Valid US Passport

• Must pass a pre-employment background check and Government Security Check

Preferred Qualifications

• 2 years' experience supporting DoD/Army programs

Other Skills and Abilities

This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

The employee must be physically and mentally able to perform all contractual duties, which may include transporting, lifting and setting up displays, and standing and walking during activities that involve domestic abuse, child abuse and neglect, and PSB-CY prevention and response activities.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies :

• Ability to work both independently and as part of a team

• Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. The VA uses a personal computer, telephones, copiers, printers, and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Pay Range: $35,000-$55,000

This is a Service Contract Act (SCA) covered position and the range represented on this posting is a national range . The pay rate and health and welfare allowance are specified in the applicable wage determination which includes prevailing wage based on position and location.

PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Must be local to one of the following locations:

• Carlisle Barracks, PA

• Ft. Belvoir, VA

• Ft. Bliss/White Sands, TX

• Ft. Bragg/Liberty, NC

• Ft. Campbell, KY

• Ft. Carson, CO

• Ft. Detrick, MD

• Ft. Drum, NY

• Ft. Gordon, GA

• Ft Hamilton, NY

• Ft. Hood/Cavazos, TX

• Ft. Huachuca, AZ

• Ft. Irwin, CA

• Ft. Jackson, SC

• Ft. Leavenworth, KS

• Ft. Lee/Gregg-Adams, VA

• Ft. Meade, MD

• Ft. Polk/Johnson, LA

• Ft. Rucker/ Novosel , AL

• Ft. Stewart, GA

• Ft. Riley, KS

• Ft. Sill, OK

• Ft. Wainwright, AK

• Joint Base Lewis-McChord, WA

• Joint Base Myer-Henderson Hall, VA

• Redstone Arsenal, AL

Job Title: New Parent Support Specialist (LCSW/LMFT)

Summary - This is a contingent Opportunity and would begin work upon the contract award

Zeiders Enterprises, Inc. is seeking candidates for a New Parent Support Specialist to support the US Army IMCOM Family Advocacy Support Services contract.

Essential Duties and Responsibilities

• Identify and report suspected child abuse and neglect, domestic abuse and PSB-CY

• Conduct crisis intervention and coordination of referrals for services as needed

• Educate personnel on effective responses for child abuse, neglect, domestic violence, and PSB-CY

• Assess developmental milestones and refer for indicators of special needs or developmental delays

• Asses parental capacity for problem-solving, building and sustaining trusting relationships, and seeking help when necessary

• Promote developmentally appropriate parenting skills and disciplinary techniques, and parent and child communication skills

• Facilitate informal and formal community networks to build positive relationships and reduce social isolation.

• Engage and support the service member's role in childrearing especially during separations due to deployment and other military operations

• Apply methods for screening for, assessing, and addressing protective and risk factors associated with child abuse and neglect using a strengths-based Family-centered developmental approach

• Recommend improvements to correct deficiencies

• Participate in and support meetings, conferences, and forums to promote customer and other external activities

• Other duties as assigned

Required Education and/or Experience Qualifications

• A Masters' degree in Social Work or Marriage and Family Therapy

• An unrestricted Licensed Clinical Social Worker (LCSW) or Licensed Marriage and Family Therapist (LMFT) license in one of the States or U.S. territories

• Minimum of 2 years of direct work experience in child abuse or domestic abuse, maternal or child health, or medical social work

• Experience identifying and reporting suspected child abuse and neglect, domestic abuse and PSB-CY

• Experience conducting crisis intervention and coordination of referrals for services when applicable.

• Experience with Shaken Baby Syndrome, sudden unexplained infant death, and safe sleeping environments

• Understanding of postpartum depression and other mental health issues impacting maternal-child health

• Understanding of the role of attachment in the social-emotional development of children and strategies for enhancing bonding and attachment

• Ability to assess developmental milestones and referral procedures for indicators of special needs or developmental delays

• Experience assessing and strengthening adaptation to parenthood,parental capacity for problem-solving, building and sustaining trusting relationships, and seeking help when necessary

• Experience promoting developmentally appropriate parenting skills and disciplinary techniques, and parent and child communication skills

• Experience utilizing community-based services and formal and informal community networks to provide concrete support for families who may be in crisis and reduce social isolation

• Understand strategies to engage and support the service member's role in childrearing especially during separations due to deployment and other military operations

• Ability to apply methods for screening for, assessing, and addressing protective and risk factors associated with child abuse and neglect using a strengths-based Family-centered developmental approach

• Proficiency in MS Office Suite and business automation equipment

• Understanding of military culture and lifestyle

• Ability to travel 10% of the time

• Valid US Passport

• Must pass a pre-employment background check and Government Security Check

Preferred Qualifications

• 2 years' experience supporting DoD/Army programs

Other Skills and Abilities

This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

The employee must be physically and mentally able to perform all contractual duties, which may include transporting, lifting and setting up displays, and standing and walking during activities that involve domestic abuse, child abuse and neglect, and PSB-CY prevention and response activities.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies :

• Ability to work both independently and as part of a team

• Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.\

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. The NPSN Uses a personal computer, telephones, copiers, printers, and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Pay Range: $50,000-$75,000

PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Must be local to one of the following locations:

• Carlisle Barracks, PA

• Ft. Belvoir, VA

• Ft. Bliss/White Sands, TX

• Ft. Bragg/Liberty, NC

• Ft. Campbell, KY

• Ft. Carson, CO

• Ft. Detrick, MD

• Ft. Drum, NY

• Ft. Gordon, GA

• Ft Hamilton, NY

• Ft. Hood/Cavazos, TX

• Ft. Huachuca, AZ

• Ft. Irwin, CA

• Ft. Jackson, SC

• Ft. Leavenworth, KS

• Ft. Lee/Gregg-Adams, VA

• Ft. Meade, MD

• Ft. Polk/Johnson, LA

• Ft. Rucker/ Novosel , AL

• Ft. Stewart, GA

• Ft. Riley, KS

• Ft. Sill, OK

• Ft. Wainwright, AK

• Joint Base Lewis-McChord, WA

• Joint Base Myer-Henderson Hall, VA

• Redstone Arsenal, AL

Job Title: New Parent Support Specialist (Registered Nurse)

Summary - This is a contingent Opportunity and would begin work upon the contract award

Zeiders Enterprises, Inc. is seeking candidates for a New Parent Support Specialist to support the US Army IMCOM Family Advocacy Support Services contract.

Essential Duties and Responsibilities

• Identify and report suspected child abuse and neglect, domestic abuse and PSB-CY

• Conduct crisis intervention and coordination of referrals for services as needed

• Educate personnel on effective responses for child abuse, neglect, domestic violence, and PSB-CY

• Assess developmental milestones and refer for indicators of special needs or developmental delays

• Asses parental capacity for problem-solving, building and sustaining trusting relationships, and seeking help when necessary

• Promote developmentally appropriate parenting skills and disciplinary techniques, and parent and child communication skills

• Facilitate informal and formal community networks to build positive relationships and reduce social isolation.

• Engage and support the service member's role in childrearing especially during separations due to deployment and other military operations

• Apply methods for screening for, assessing, and addressing protective and risk factors associated with child abuse and neglect using a strengths-based Family-centered developmental approach

• Recommend improvements to correct deficiencies

• Participate in and support meetings, conferences, and forums to promote customer and other external activities

• Other duties as assigned

Required Education and/or Experience Qualifications

• A Bachelor's degree in Nursing

• An unrestricted license in one of the States or U.S. territories as a Registered Nurse

• Minimum of 2 years of direct work experience in child abuse or domestic abuse, or maternal or child health, or medical social work

• Experience identifying and reporting suspected child abuse and neglect, domestic abuse and PSB-CY

• Experience conducting crisis intervention and coordination of referrals for services when applicable.

• Experience with Shaken Baby Syndrome, sudden unexplained infant death, and safe sleeping environments

• Understanding of postpartum depression and other mental health issues impacting maternal-child health

• Understanding of the role of attachment in the social-emotional development of children and strategies for enhancing bonding and attachment

• Ability to assess developmental milestones and referral procedures for indicators of special needs or developmental delays

• Experience assessing and strengthening adaptation to parenthood,parental capacity for problem-solving, building and sustaining trusting relationships, and seeking help when necessary

• Experience promoting developmentally appropriate parenting skills and disciplinary techniques, and parent and child communication skills

• Experience utilizing community-based services and formal and informal community networks to provide concrete support for families who may be in crisis and reduce social isolation

• Understand strategies to engage and support the service member's role in childrearing especially during separations due to deployment and other military operations

• Ability to apply methods for screening for, assessing, and addressing protective and risk factors associated with child abuse and neglect using a strengths-based Family-centered developmental approach

• Proficiency in MS Office Suite and business automation equipment

• Understanding of military culture and lifestyle

• Ability to travel 10% of the time

• Valid US Passport

• Must pass a pre-employment background check and Government Security Check

Preferred Qualifications

• 2 years' experience supporting DoD/Army programs

Other Skills and Abilities

This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

The employee must be physically and mentally able to perform all contractual duties, which may include transporting, lifting and setting up displays, and standing and walking during activities that involve domestic abuse, child abuse and neglect, and PSB-CY prevention and response activities.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies :

• Ability to work both independently and as part of a team

• Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. The NPSN Uses a personal computer, telephones, copiers, printers, and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Pay Range: $50,000-$75,000

PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Job Title: Career Coach- Remote Opportunity (Work from Home)

NOTE: Both a cover letter and resume are required for this position in conjunction with your application.

Zeiders is an industry leader in military and family support. Our company's reputation is based on providing top quality service with exceptional, dedicated employees. This approach has earned client confidence and repeat business from satisfied customers. Headquartered in Woodbridge, VA, Zeiders employees support clients worldwide in behavioral health, military family resiliency, work-life education programs, and related services. We seek individuals with strong passion for what we do and our commitment to quality service.

Summary:

The SECO program delivers individualized career support to military spouses by exploring their career interests, finding education and financial assistance opportunities, developing career plans, and connecting them to employment opportunities. through: SECO Coaching Services, the MySECO web presence and the Military Spouse Employment Partnership (MSEP) Component.

Career Coaches provide support to military spouses through the Military OneSource Military Spouse Education and Career Opportunities (SECO) Program Contract. Career coaches serve Military Spouses through coaching sessions delivered through a call center in their home office.

Essential Duties and Responsibilities:

• Provide career coaching services telephonically, in-person at events as directed by the Government, and virtually through the MySECO web presence, webinars and other web-based and social media platforms to include video coaching;

• Provide comprehensive career services to include career exploration, education and training, employment assistance and work-life goals for military spouses;

• Educate military spouses on SECO services, including the MyCAA Scholarship, and career resources through tailored coaching sessions to enhance spouses' well-being in support of their career goals;

• Serve as the primary government source of assistance for military spouses regarding education and career development throughout the military lifecycle;

• Serve as the central source of information regarding federal, state and local occupational licenses and credential requirements for military spouses in portable occupations and career fields nationwide and/or globally.

• Offer military spouses the opportunity to work with the same career coach over time;

• Create and update educational materials as coordinated with the Government;

• Utilize government systems to thoroughly document coaching sessions;

• Respond to military spouse needs on social media and online including LinkedIn, Facebook, and MySECO as directed by the Government; and

• Assist with the inbound call queue during surge periods, as needed.

Additional Information

• The call center's hours of operation are Monday - Friday: 7:00 AM - 10:00 PM EST, and Saturday: 10:00 AM - 5:00 PM EST.

• Successful candidates will be offered a specific shift to fulfill the requirements of the contract.

Required Education and/or Experience Qualifications:

• A Master's degree in Counseling, Career Counseling, Higher Education Administration/Leadership, Education, Adult Education, or related field WITH 4+ years professional experience delivering individualized career support to diverse ADULT populations (e.g. exploring career interests, finding education and financial assistance opportunities, developing career plans, and connecting individuals to employment opportunities).

• An active certification in one of the following: the Certified Career Counselor (CCC) credential through the National Career Development Association, the Certified Workforce Development Professional (CWDP) credential through the National Association of Workforce Development Professionals, or the National Certified Counselor (NCC) credential through the National Board of Certified Counselors.

• Non-Certified Candidate Additional Qualifications: Candidates who do not currently possess one of the above certifications may be considered. To be considered, the candidate:

• Must meet the required experience (see below) to obtain the certification.

• The required experience must be prior work experience and detailed on the resume.

• Must obtain the CWDP or CCC credential within 6 months of being hired.

• Required education/experience in place of not having certification:

• CWDP: Working as a workforce development professional in 12 out of the last 24 months.

• CCC:

• Must possess a Master's degree or higher in counselor education, counseling psychology, or a closely related degree that meets the requirements of the certifying body.-AND-

• 600 hours of an internship/practicum clinical experience in career counseling, during or post-degree, under the supervision of a licensed counselor, an NCDA Certified Career Counselor or a center/agency director-OR-

• Collected at least 60 continuing education units specifically in career development theory, research, or practice through NCDA, NCDA state associations or NBCC approved -OR-

• Completed the U.S. NCDA Facilitating Career Development curriculum.

Additional Required Qualifications:

• Experience providing career coaching with diverse adult populations across the full career development process to include career assessments, career exploration, career decision-making, resumes, personal branding, interview strategies, job search strategies, etc.

• Experience administering and interpreting career assessments to determine interests, values and strengths in relation to career and educational goals.

• Evidence utilizing a holistic approach to assist adults with their career and educational goals.

• Experience working in higher education or extensive knowledge of post-secondary educational institutions and various types of certificate/degree programs,

• Experience developing and delivering presentations and /or webinars.

• Strong written and verbal communication skills

• Demonstrated evidence of successfully working in a team environment.

• Candidates must be proficient in Microsoft Office Suite (PowerPoint, Outlook, Word, etc.).

• Candidate must have strong technology and research skills, as well as ability to navigate multiple computer systems and web-based platforms simultaneously.

• This position requires home internet service with speeds in excess of 3Mb in both directions (upload and download) through a broadband internet service (e.g. Cable, Fios, etc. as opposed to DSL, Satellite, dial-up).

• Candidate must be able to accommodate a full-time training schedule for the first 6-8 weeks of employment if hired.

Preferred Qualifications:

• Preference for candidates with MBTI and/or Strong Interest Inventory certification.

• Preference for candidates with experience working in a contact center or service operations environment.

• Preference for former Military, Military Spouse, Veteran or Wounded Warrior.

• Preference for candidates with experience working in a structured environment with set schedules.

• Preference for candidates with the ability to build rapport with individuals in a remote/virtual setting.

Other Skills and Abilities:

This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

You will need to complete and clear the full government background check process based on your role.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and requests clarification as needed; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

• Ability to work both independently and as part of a team.

Physical Demands:

Must have a home office set up. Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Pay Range: $24.76 - $31.32 / hr

PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Job Title: Clinical Care Specialist

Summary

The Clinical Care Specialist conducts reviews of Fleet & Family Services Program (FFSP) Counseling, Remote Clinical Counseling, Sailor Assistance and Intercept for Life (SAIL) and New Parent Support Home Visitor records and provides observations and recommendations particularly regarding safety, mandatory reporting and sound clinical practice. Additional duties also include the development and facilitation of web based clinical training, facilitation of Communities of Practice and other activities which support Zeiders clinical and New Parent Support staff worldwide. This position has some flexible work hours and is a telework position.

Essential Duties and Responsibilities

• Reviews records in FFSMIS to ensure client safety, mandatory reporting and adequate clinical practice. Complete Clinical Care Reviews (CCRs) of a monthly sampling of FFSMIS records for contract clinical Counseling, SAIL, and New Parent Support providers to monitor the quality of care and ensure compliance with the Contract and Zeiders Risk Management Policy

• Knowledgeable in assessing and intervening in various forms of crisis and abuse using sound professional judgment, and ethical practice

• Ensures that urgent safety concerns are immediately forwarded to a Supervisor for action.

• Conducts follow up reviews to ensure adequate action has been taken in cases with urgent safety concerns.

• Complete Follow up Reviews within one (1) week for cases that indicate urgent client risk or serious practice concerns

• Complete expanded case reviews for providers who have demonstrated substandard performance as indicated by the Supervisor

• Provide feedback and consultation during employee personnel meetings with the employee, Clinical Care Coordinator, Supervisor, site supervisors, and others involved in personnel actions as needed

• Respond directly to routine questions from clinical providers regarding Clinical Case Reviews

• Prepares summary of observations and recommendations for Supervisor discussion with the provider

• Provide feedback and consultation during employee personnel meetings with the employee, Clinical Care Coordinator, Supervisor, site supervisors, and others involved in personnel actions as needed

• Provides one-on-one coaching sessions for all new clinical providers

• Utilizes the FFSMIS Reporting function to identify current cases for Zeiders clinical providers

• Assists in the development and delivery of relevant clinical trainings in keeping with Association of Social Work Boards Continuing Education standards and following the ADDIE training model

• Other duties as assigned

Supervisory Responsibilities This job has no supervisory responsibilities.

Required Education and/or Experience Qualifications

• Master's Degree in Clinical Social Work from a graduate School of Social Work accredited by the Council on Social Work education, OR a Master's Degree in Marriage and Family Therapy from a graduate program accredited by the Commission on Accreditation for Marriage and Family Therapy, OR a Doctoral degree in Psychology from a program accredited by the American Psychological Association

• Licensure:

• Clinical license at the full clinical, practice level to serve as an independent practitioner

• Acceptable licenses are: LCSW, LICSW, LMFT, LPC and Licensed Clinical Psychologist.

• A minimum of two years of full-time, post-licensure experience providing clinical counseling services.

• Experience facilitating trainings or therapeutic groups

• Experience writing case reviews, standard operating procedures, or desk guides for the purpose of enhancing staff performance

• Experience with developing quality assurance initiatives to mitigate risks concerning clinical cases.

• Ability to perform and document accurate assessment of the client's presenting problem using the DSM 5, and effective treatment planning for that problem that is within the FFSP scope of practice

• Ability to synthesize the content of a clinical record, and assess and provide clear, meaningful observations and recommendations to providers regarding documentation of safety, mandatory reporting and sound clinical practice within FFSC scope of practice

• Proficiency in oral and written communication skills

• Ability to develop and deliver clinical training which meets Association of Social Work Board's standards for Continuing Education and the ADDIE training model, and effectively facilitate such trainings

• Ability to work effectively with diverse racial, ethnic and socioeconomic backgrounds, and collaboratively with peers and Zeiders/FFSP staff worldwide

Preferred Qualifications

• Experience providing Clinical Counseling or SAIL Case Management at an FFSC or remotely

• Knowledge of Department of Defense and Navy guidance for the provision of counseling and advocacy services at FFSPs

• Thorough knowledge of standard FFSP documentation requirements for counseling and SAIL casework

• Experience with the use of the FFSMIS case management system

• Knowledge of military and community referral resources appropriate for clients

• Knowledgeable and skilled in the use of Microsoft Office Suite software

• Live within 100 miles of a Navy Installation

Other Skills and Abilities

This position requires a favorable background investigation to access to U.S. Government systems. U.S. Citizenship is required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies :

• Ability to work both independently and as part of a team.

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Physical Demands: Works in home office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must have a dedicated professional workspace that that provides a secure, private environment and is free of distractions or personal commitments during the workday.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Job Title: Career Advisor- Remote Opportunity (Work from Home)

NOTE: Both a cover letter and resume are required for this position in conjunction with your application.

Zeiders is an industry leader in military and family support. Our company's reputation is based on providing top quality service with exceptional, dedicated employees. This approach has earned client confidence and repeat business from satisfied customers. Headquartered in Woodbridge, VA, Zeiders employees support clients worldwide in behavioral health, military family resiliency, work-life education programs, and related services. We seek individuals with strong passion for what we do and our commitment to quality service.

Summary

The SECO program delivers individualized career support to military spouses by exploring their career interests, finding education and financial assistance opportunities, developing career plans, and connecting them to employment opportunities through: SECO Coaching Services, the MySECO web presence, and the Military Spouse Employment Partnership (MSEP) Component.

Career Advisors provide support to military spouses through the Military OneSource Military Spouse Education and Career Opportunities (SECO) Program Contract by connecting military spouses with academic and employment opportunities.

Essential Duties and Responsibilities

• Maintain readiness in a fast-paced contact center work environment to support military spouses.

• Receive initial calls from military spouses via a live hand off using call center technology.

• Receive incoming live chats from military spouses.

• Assess military spouses' needs and provide them with individualized available Government-approved resources.

• Provide education and career advising, including but not limited to:

• Provide recommendations regarding opportunities for online and distance education and training; Educate military spouses on the availability of financial assistance resources to assist in decision making, Assist spouses with understanding Federal, state and local occupational licensing

• Provide credentialing information for select career fields.

• Schedule career coaching appointments.

• Assist spouses with troubleshooting website access associated with SECO programs.

• Assist with the administration of a Department of Defense military spouse scholarship program.

• Maintain government provided case management system, spouse profiles and scholarship accounts.

Additional Information

Shift for this position:

The call center's hours of operation are Monday - Friday: 7:00 AM - 10:00 PM EST, and Saturday: 10:00 AM - 5:00 PM EST

• Successful candidate's specific schedule will be determined by the Advisor Services Lead and may change based of the contract.

Required Education and/or Experience Qualifications

• This position requires a Bachelor's degree AND 4+ years professional experience providing high quality and in-depth educational, career, or employment advising or coaching to diverse ADULT populations.

• This position requires U.S. Citizenship due to US Government systems access.

• This position requires home internet service with speeds in excess of 3Mb in both directions (upload and download) through a broadband internet service (e.g. Cable, Fios, etc. as opposed to DSL, Satellite, dial-up).

• Candidate must have strong technology and research skills, as well as ability to navigate multiple computer systems simultaneously.

• Candidate must have a positive, approachable personality coupled with strong communication skills.

• Candidate must be an active listener to interpret the needs of the client and provide the required support and/or resources.

• Candidate must be able use critical thinking skills to connect the client to applicable resources, including SECO career coaching, in support of reaching their education and career goals.

• Candidate must be able to accommodate a full-time training schedule for the first 6-8 weeks of employment if hired.

Preferred Qualifications

• Preference for candidates with an active certification through one of the following: the National Association of Workforce Development Professionals (NAWDP),the National Board of Certified Counselors (NBCC) or the National Career Development Association (NCDA).

• Preference for candidates with experience working in a contact center or educational service operations environment.

• Preference for former Military or Military Spouse or Veteran or Wounded Warrior.

• Preference for candidates with experience working in a structured environment with set schedules.

• Preference for candidates with the ability to build rapport with individuals in a remote/virtual setting.

Physical Demands: Must have a home office set up. Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 20 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Pay Range: $18.75 - $24.33 / hr

PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Job Title: Career Advisor- Remote Opportunity (Work from Home)

NOTE: Both a cover letter and resume are required for this position in conjunction with your application.

Zeiders is an industry leader in military and family support. Our company's reputation is based on providing top quality service with exceptional, dedicated employees. This approach has earned client confidence and repeat business from satisfied customers. Headquartered in Woodbridge, VA, Zeiders employees support clients worldwide in behavioral health, military family resiliency, work-life education programs, and related services. We seek individuals with strong passion for what we do and our commitment to quality service.

Summary

The SECO program delivers individualized career support to military spouses by exploring their career interests, finding education and financial assistance opportunities, developing career plans, and connecting them to employment opportunities through: SECO Coaching Services, the MySECO web presence, and the Military Spouse Employment Partnership (MSEP) Component.

Career Advisors provide support to military spouses through the Military OneSource Military Spouse Education and Career Opportunities (SECO) Program Contract by connecting military spouses with academic and employment opportunities.

Essential Duties and Responsibilities

• Maintain readiness in a fast-paced contact center work environment to support military spouses.

• Receive initial calls from military spouses via a live hand off using call center technology.

• Receive incoming live chats from military spouses.

• Assess military spouses' needs and provide them with individualized available Government-approved resources.

• Provide education and career advising, including but not limited to:

• Provide recommendations regarding opportunities for online and distance education and training; Educate military spouses on the availability of financial assistance resources to assist in decision making, Assist spouses with understanding Federal, state and local occupational licensing

• Provide credentialing information for select career fields.

• Schedule career coaching appointments.

• Assist spouses with troubleshooting website access associated with SECO programs.

• Assist with the administration of a Department of Defense military spouse scholarship program.

• Maintain government provided case management system, spouse profiles and scholarship accounts.

Additional Information

Shift for this position:

The call center's hours of operation are Monday - Friday: 7:00 AM - 10:00 PM EST, and Saturday: 10:00 AM - 5:00 PM EST

• Successful candidate's specific schedule will be determined by the Advisor Services Lead and may change based of the contract.

Required Education and/or Experience Qualifications

• This position requires a Bachelor's degree AND 4+ years professional experience providing high quality and in-depth educational, career, or employment advising or coaching to diverse ADULT populations.

• This position requires U.S. Citizenship due to US Government systems access.

• This position requires home internet service with speeds in excess of 3Mb in both directions (upload and download) through a broadband internet service (e.g. Cable, Fios, etc. as opposed to DSL, Satellite, dial-up).

• Candidate must have strong technology and research skills, as well as ability to navigate multiple computer systems simultaneously.

• Candidate must have a positive, approachable personality coupled with strong communication skills.

• Candidate must be an active listener to interpret the needs of the client and provide the required support and/or resources.

• Candidate must be able use critical thinking skills to connect the client to applicable resources, including SECO career coaching, in support of reaching their education and career goals.

• Candidate must be able to accommodate a full-time training schedule for the first 6-8 weeks of employment if hired.

Preferred Qualifications

• Preference for candidates with an active certification through one of the following: the National Association of Workforce Development Professionals (NAWDP),the National Board of Certified Counselors (NBCC) or the National Career Development Association (NCDA).

• Preference for candidates with experience working in a contact center or educational service operations environment.

• Preference for former Military or Military Spouse or Veteran or Wounded Warrior.

• Preference for candidates with experience working in a structured environment with set schedules.

• Preference for candidates with the ability to build rapport with individuals in a remote/virtual setting.

Physical Demands: Must have a home office set up. Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 20 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Pay Range: $18.75 - $24.33 / hr

PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Job Title: Career Coach- Remote Opportunity (Work from Home)

NOTE: Both a cover letter and resume are required for this position in conjunction with your application.

Zeiders is an industry leader in military and family support. Our company's reputation is based on providing top quality service with exceptional, dedicated employees. This approach has earned client confidence and repeat business from satisfied customers. Headquartered in Woodbridge, VA, Zeiders employees support clients worldwide in behavioral health, military family resiliency, work-life education programs, and related services. We seek individuals with strong passion for what we do and our commitment to quality service.

Summary:

The SECO program delivers individualized career support to military spouses by exploring their career interests, finding education and financial assistance opportunities, developing career plans, and connecting them to employment opportunities. through: SECO Coaching Services, the MySECO web presence and the Military Spouse Employment Partnership (MSEP) Component.

Career Coaches provide support to military spouses through the Military OneSource Military Spouse Education and Career Opportunities (SECO) Program Contract. Career coaches serve Military Spouses through coaching sessions delivered through a call center in their home office.

Essential Duties and Responsibilities:

• Provide career coaching services telephonically, in-person at events as directed by the Government, and virtually through the MySECO web presence, webinars and other web-based and social media platforms to include video coaching;

• Provide comprehensive career services to include career exploration, education and training, employment assistance and work-life goals for military spouses;

• Educate military spouses on SECO services, including the MyCAA Scholarship, and career resources through tailored coaching sessions to enhance spouses' well-being in support of their career goals;

• Serve as the primary government source of assistance for military spouses regarding education and career development throughout the military lifecycle;

• Serve as the central source of information regarding federal, state and local occupational licenses and credential requirements for military spouses in portable occupations and career fields nationwide and/or globally.

• Offer military spouses the opportunity to work with the same career coach over time;

• Create and update educational materials as coordinated with the Government;

• Utilize government systems to thoroughly document coaching sessions;

• Respond to military spouse needs on social media and online including LinkedIn, Facebook, and MySECO as directed by the Government; and

• Assist with the inbound call queue during surge periods, as needed.

Additional Information

• The call center's hours of operation are Monday - Friday: 7:00 AM - 10:00 PM EST, and Saturday: 10:00 AM - 5:00 PM EST.

• Successful candidates will be offered a specific shift to fulfill the requirements of the contract.

Required Education and/or Experience Qualifications:

• A Master's degree in Counseling, Career Counseling, Higher Education Administration/Leadership, Education, Adult Education, or related field WITH 4+ years professional experience delivering individualized career support to diverse ADULT populations (e.g. exploring career interests, finding education and financial assistance opportunities, developing career plans, and connecting individuals to employment opportunities).

• An active certification in one of the following: the Certified Career Counselor (CCC) credential through the National Career Development Association, the Certified Workforce Development Professional (CWDP) credential through the National Association of Workforce Development Professionals, or the National Certified Counselor (NCC) credential through the National Board of Certified Counselors.

• Non-Certified Candidate Additional Qualifications: Candidates who do not currently possess one of the above certifications may be considered. To be considered, the candidate:

• Must meet the required experience (see below) to obtain the certification.

• The required experience must be prior work experience and detailed on the resume.

• Must obtain the CWDP or CCC credential within 6 months of being hired.

• Required education/experience in place of not having certification:

• CWDP: Working as a workforce development professional in 12 out of the last 24 months.

• CCC:

• Must possess a Master's degree or higher in counselor education, counseling psychology, or a closely related degree that meets the requirements of the certifying body.-AND-

• 600 hours of an internship/practicum clinical experience in career counseling, during or post-degree, under the supervision of a licensed counselor, an NCDA Certified Career Counselor or a center/agency director-OR-

• Collected at least 60 continuing education units specifically in career development theory, research, or practice through NCDA, NCDA state associations or NBCC approved -OR-

• Completed the U.S. NCDA Facilitating Career Development curriculum.

Additional Required Qualifications:

• Experience providing career coaching with diverse adult populations across the full career development process to include career assessments, career exploration, career decision-making, resumes, personal branding, interview strategies, job search strategies, etc.

• Experience administering and interpreting career assessments to determine interests, values and strengths in relation to career and educational goals.

• Evidence utilizing a holistic approach to assist adults with their career and educational goals.

• Experience working in higher education or extensive knowledge of post-secondary educational institutions and various types of certificate/degree programs,

• Experience developing and delivering presentations and /or webinars.

• Strong written and verbal communication skills

• Demonstrated evidence of successfully working in a team environment.

• Candidates must be proficient in Microsoft Office Suite (PowerPoint, Outlook, Word, etc.).

• Candidate must have strong technology and research skills, as well as ability to navigate multiple computer systems and web-based platforms simultaneously.

• This position requires home internet service with speeds in excess of 3Mb in both directions (upload and download) through a broadband internet service (e.g. Cable, Fios, etc. as opposed to DSL, Satellite, dial-up).

• Candidate must be able to accommodate a full-time training schedule for the first 6-8 weeks of employment if hired.

Preferred Qualifications:

• Preference for candidates with MBTI and/or Strong Interest Inventory certification.

• Preference for candidates with experience working in a contact center or service operations environment.

• Preference for former Military, Military Spouse, Veteran or Wounded Warrior.

• Preference for candidates with experience working in a structured environment with set schedules.

• Preference for candidates with the ability to build rapport with individuals in a remote/virtual setting.

Other Skills and Abilities:

This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

You will need to complete and clear the full government background check process based on your role.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and requests clarification as needed; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

• Ability to work both independently and as part of a team.

Physical Demands:

Must have a home office set up. Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Pay Range: $24.76 - $31.32 / hr

PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Job Title: Business Information Services Manager

Summary

The Business Information Services Manager works as a full-time employee of Zeiders Enterprises, Inc. (Zeiders). Duties can be performed in the Woodbridge, VA office, or remotely with a schedule aligned with U.S. Eastern Time. This position supports the CIO in the planning, implementation, support and management of specific contract IT needs, Information Assurance duties, SaaS Vendors through the Control Advisory Board and manages contract system implementations, in accordance with Zeiders' corporate technology policies and practices. This position assists in the direct management of call center technologies such as CCaaS, CRM and appointment management.

Essential Duties and Responsibilities

• Manage the business relationship with Zeiders multiple SaaS vendors and be a point of escalation for response and technical issues. Manage any interfaces between SaaS systems by working with vendors for optimum results.

• Assist in the development, implementation, and communication of IT policies and procedures as they relate to the contracts.

• Manage the company's systems portfolio to address business needs of the contracts, system usage, and operations. Analyze business processes, systems, and user needs. Review existing systems and identify opportunities for process improvements through data sharing and process automation. Accurately translate business requirements into system functionality.

• Plan and manage implementations for new and/or upgraded systems for both on-site and cloud-based services, working with cross-functional teams and external vendors, delivering on-time, on-budget Performance.

• Plan and manage contract support resources by working with the contract Business Managers, the IT Leadership and Contract Deputy Program Managers (or delegates). Manage contract expectations as to implementation priorities and resources.

• Be the primary point of contact for contract Information Assurance matters including Third Party Assessments, Government system access management and liaison with other contractors and the government.

• Liaison with other departments, units and individuals on joint planning and activities, including corporate training, communications, and corporate change management.

• Undertake assignments on projects or special initiatives as appropriate.

• Represent ISD in the proposal process and be the primary ISD presence in the bid to execution transition process.

• Be the first line of technical support for the CXone virtual call center.

Supervisory Responsibilities

• As the contract portfolio grows the BISM may supervise Business Information Systems Specialists and Business Analysts.

• Lead in accordance with company policies and Core Values.

• Responsibilities may include hiring, and training staff. Plan, assign, and direct work; manage performance, rewards and discipline; address complaints and resolve conflicts. Maintain harmony within the technology section and with other work groups.

Required Education and/or Experience

• Must be a U.S. Citizen.

• Must have the ability to obtain an active secret clearance.

• Must have DOD/ Government contract experience.

• Bachelor's degree in Information Technology or related field coupled with 5+ years IT program management experience.

• A minimum of 5 years' experience in a team lead/project lead capacity.

• Experience managing projects (i.e. mapping, software/process flow, system linkages, etc.) primarily using commercial off-the shelf solutions, both hosted and resident.

• Experience in developing and managing IT vendor contracts, including budgets.

• Security + CE OR PMP/PMP-A required with the ability to qualify for the other.

  Preferred Experience

• Knowledge of or experience in CXone (In-Contact) virtual call center and support/maintenance of Power BI/Power Platform applications.

Other Skills and Abilities

• Demonstrated understanding of information systems, business processes, the key drivers and measures of success for the business.

• The ability to independently -connect the dots- of contract needs and coordinate with other members of the organization to fulfill contract needs and requirements.

• A consultative -future focused- outlook that can bring new (to the contract) ideas to the table.

• Strong organizational and planning skills.

• Strong leadership skills.

• Excellent, pro-active written, oral communication and interpersonal skills.

• Keen attention to detail.

• Ability to work independently or in a group as a problem solver.

• Experience working in a team-oriented, collaborative environment.

Competencies

• To perform the job successfully, an individual should demonstrate the following competencies:

• Project Management - Develops project plans, and coordinates projects. Communicates changes and progress. Completes projects on time and on budget. Manages project team activities.

• Technical Skills - Assesses own strengths and weaknesses. Pursues training and development opportunities. Strives to continuously build knowledge and skills. Shares expertise with others.

• Delegation - Delegates work assignments. Matches the responsibility to the person. Gives authority to work independently. Sets expectations and monitors delegated activities. Provides recognition for results.

• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well. Effectively influences actions and opinions of others. Accepts feedback from others. Gives appropriate recognition to others.

• Language Skills - Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to present ideas in business-friendly and user-friendly language.

• Mathematical Skills - Ability to perform general mathematical calculations for the purpose of creating business cases, budgets, etc. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

• Reasoning Ability - Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Analytical, evaluative, and problem-solving abilities. Ability to conduct research into IT issues, technologies, and products.

• Ability to solve complex technical, managerial, or operational problems and evaluate options based on relevant information, resources, well-rounded experience, and knowledge.

• Ability to operate at advanced levels of authority and manage significant activities and resources to produce and take responsibility for results.

• Demonstrated ability to communicate clearly and concisely, both orally and in writing, and lead presentations, training courses, and effective meetings.

• Ability to work both independently and as part of a team.

• Demonstrated ability to manage and supervise staff and special initiatives.

Physical Demands

• Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Job Title: Support Technician, Information Technology (IT)- Part Time

Summary:

Provides Tier 1 and Tier 2 support of the Zeiders Enterprise Network's (ZEN) various systems, sub-systems, SaaS solutions and end user hardware and software. Performs initial triage of trouble tickets, solves or routes tickets as appropriate. Helps maintain hardware inventory as well as deploying and recovering end user equipment.

[This is a part time position that requires the ability to obtain an active secret clearance]

Essential Duties and Responsibilities:

• Provide excellent customer service in a fast-paced business environment.

• Provide first-level contact and problem resolution for SaaS and enterprise systems (including phones) in support of the Service Desk and System Administrators. First-level contact may include responding to user application questions, answering questions regarding corporate policies, and/or managing roles/permissions within the timeliness established by corporate policies.

• Communicate technical solutions in a user-friendly and professional manner.

• Triage, solve and route all user support requests as appropriate.

• Reset passwords for web-based employee applications, educate users on self-service features.

• Assist in administering company-wide cell phone equipment and other property accounts.

• Assist with developing end-user documentation, knowledge base articles, online FAQs and updating internal documentation.

• Provide ad hoc support to Home Office users for Microsoft Office applications, telephone voice mail, a/v equipment, and copier problems.

• Interact with and manage vendors to assure quality of service and value for spend.

• Other duties may be assigned.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Education and/or Experience:

• Must be a U.S. Citizen

• Must possess or have the ability to obtain an active secret clearance

• High School Diploma, GED, or Honorable Military Discharge

• Attention to detail

• Ability to work in Microsoft Office, especially Excel and Word

• Excellent written and verbal communication skills, especially on the phone

• Have ability to speak, read and write English

• Flexible availability

Preferred Qualification

• CompTIA A+ Certification

Other Skills and Abilities

Must be self-directed and able to work without close supervision.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit. The employee is frequently required to walk. The employee is occasionally required to stand and reach with hands and arms. The employee must occasionally lift and/or move up to 40 pounds.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderately quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Job Title: Education Services Facilitator

Summary

The Education Services Facilitators are non-clinical personnel who provide classroom training, workshops and seminars by delivering quality of life programming to service members and their families. They also provide information and referral and one-on-one assistance to clients across a broad spectrum of quality of life programs.

Essential Duties and Responsibilities

• Develop training based on needs identified through program evaluation, needs assessment feedback, and survey data

• Provide information and referral and one-on-one assistance to clients across a broad spectrum of quality of life programs.

• Market programs

• Provide public awareness campaigns and programs offered in support of National Child Abuse Prevention and National Domestic Violence Awareness Months and other awareness themed months

• If responsible for family violence prevention, ensure that family violence prevention and education programs are provided with sufficient frequency to ensure that all of the following groups are trained: COs, XOs, Family Advocacy Program (FAP) Command POCs, senior enlisted personnel, Case Review Committee (CRC), Service members, chaplains, child care and youth activities staff, installation law enforcement, and medical staff. Ensure that FAP awareness and prevention education briefs and workshops shall include, at a minimum, the dynamics of child and domestic abuse, reporting requirements, the FAP, victim sensitivity and support, and the importance of community coordination

• Conduct education and training programs

• Train and oversee other staff members in education and training program delivery

• Ensure all information and referral and awareness and prevention education services are entered and counted in Fleet and Family Support Management Information System (FFSMIS)

• Ensure all prevention education services are accounted for and entered in the automated Centralized Scheduling and Metrics system in use by the FFSP

• Other duties as assigned

  Supervisory Responsibilities

• This position has no supervisory responsibilities.

Required Education and/or Experience Qualifications

Education/Experience

• Bachelor's degree in adult education, social science, or related behavioral science field OR a combination of college education and experience equivalent to a bachelor's degree OR four years' equivalent experience.

• Two years' experience in training development and review, public speaking, and group presentation and facilitation skills

Required Qualifications

• Demonstrate general knowledge of FFSP programs and experience in one or more of following program area(s):

• Life Skills

• Cross-train in and support additional program areas as assigned

• Knowledge of the formulation and execution of needs assessment tools

• Knowledge of the military and the challenges of the military life style

• Skilled in providing group facilitation and knowledge of group dynamics

• Skilled in the use of program presentation technology and the ability to train others in presentation skill building

• Knowledge of the tenets of adult education and the development of training curricula based on the adult learning model

• Ability to manage multiple priorities

• Ability to use verbal and written communication skills effectively

• Ability to conduct program evaluations as well as interpret program evaluations, needs assessment feedback, and other data to implement results in educational program delivery and market planning to improve program effectiveness

• Knowledge of Microsoft Office Suite software and demonstrated ability to use software to prepare management reports and provide information

Other Skills and Abilities

This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team.

• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

This position may require overseas travel and training delivery at sea.

Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Pay Range: $46,000 - $61,800

PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Job Title: Work and Family Life Consultant

Summary

Work and Family Life Consultants provide one-on-one consultation, information and referral, classroom training, workshops and seminars in support of the education and training component of Fleet and Family Support Program (FFSP) programs and services.

Essential Duties and Responsibilities

• Provide a wide range of programs and services to the FFSP

• Conduct training classes for Sailors and family members

• Provide specific information on resources available

• Work individually with clients where appropriate

• Ensure all information and referral, one-on-one, and group education services provided are entered and counted in Fleet and Family Support Management Information Systems (FFSMIS)

• Ensure all programs and services scheduled and delivered are in the automated Centralized

• Scheduling and metrics system in use by the FFSP

• Provide support related to disaster preparedness and response

• Provide training delivery at-sea for Return and Reunion events.

• Other duties as assigned

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Required Education and/or Experience Qualifications

Education/Experience

• Bachelor's degree in social science or related behavioral science field OR a combination of social science education and experience equivalent to a bachelor's degree OR Four years' equivalent experience

• Experience making presentations and facilitating training for large and small groups

Required Qualifications

• Demonstrate general knowledge of FFSP programs and experience in one or more of following program area(s):

• Deployment

• Relocation

• Parent Education

• Life Skills

• Family Advocacy Program Education

• Transition Assistance and Family Employment

• Cross-training and support for additional program areas as assigned

• Knowledge of the formulation and execution of needs assessment tools

• Knowledge of the military and the challenges of the military life style

• Knowledge of social services and/or education delivery systems

• Skilled in providing individual education as well as group facilitation

• Knowledge of the tenets of adult education and the development of training curricula based on the adult learning model

• Ability to manage multiple priorities

• Ability to use verbal and written communication skills effectively

• Ability to conduct program evaluations and use those evaluations to improve program effectiveness

• Knowledge of Microsoft Office Suite software and demonstrated ability to use software to prepare management reports and provide information

• In the event at-sea or overseas training delivery is requested, it will be required of the employee.

Other Skills and Abilities

This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers, and other office equipment. Lifting of moderate supplies and other items may be necessary.

This position may require overseas travel and training delivery at sea.

Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Pay Range: $40,000 - $55,600

PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

*This position requires the selected candidates to be within 100 miles of a Naval Installation in the region they are supporting. To meet that requirement for this opening, you must be within 100 miles of a Naval Installation in one of the following locations: *

• Jacksonville, FL

• Mayport, FL

• Charleston, SC

• Gulfport, MS

• Millington, TN

• New Orleans, LA

• Meridian, MS

• Pensacola, FL

• San Antonio, TX

• Corpus Christi, TX

• Fort Worth, TX

• Kingsville, TX

• Panama City, FL

• Fort Gordon, GA

• Kings Bay, GA

• Whiting Field, FL

Job Title: Virtual Clinical Counselor Supervisor

Summary

The Virtual Clinical Counselor (VCC) Supervisor works as a full-time employee of Zeiders Enterprises and provides management support and oversight to the Virtual Clinical Counselors and Virtual Centralized Schedulers as part of the CNIC Fleet and Family Support Program (FFSP) Global Staffing Contract. This position is virtual but must be located within a 100-mile commuting distance of a Navy installation within the area of responsibility.

Essential Duties and Responsibilities

• Provide timely and effective program coordination and oversight of the quality of non-medical counseling functional tasks assigned to Virtual Clinical Counselors and Virtual Centralized Scheduling functional tasks.

• Government Interface: Coordinate regularly with NAFI representatives regarding staff schedules, performance and quality of services provided by Virtual Clinical Counselors. Establishes and maintains effective working relationship with government points of contact within area of responsibility.

• Communicates concerns/questions regarding contract performance to the Virtual Clinical Operations Manager. Seeks consultation with Virtual Clinical Operations Manager regarding policy exceptions and personnel issues. Provides input to the required monthly and quarterly reports.

• Quality Assurance: Participate in NAFI quality assurance activities. Perform quarterly quality assurance/risk management review of subordinate Virtual Clinical Counselor records using Navy approved forms and procedures and as required by Navy clinical privileging requirements and certification standards. Summarize QA findings for each subordinate Virtual Clinical Counselor and forward to the identified Regional Counseling and Advocacy Program POC for government oversight purposes. Ensure virtual non-medical counseling services are safe, of good quality and meet FFSP certification standards.

• Contract Staffing: Follows corporate recruiting and contract specific processes to advertise, recruit and hire contract staff. Ensures new employee participate in initial Zeiders' staff orientation and oversees job-related orientation and training compliance. Collects all required employee paperwork.

• Staff Support: Serves as the primary corporate management resource for staff in area of responsibility. Ensures that staff has the necessary resources to fulfill their job responsibilities. Provides regular, scheduled supervision and performance management feedback either telephonically or via web conferencing. Ensures that staff comply with corporate policies regarding timekeeping, paid time off, and reporting requirements. Approves timesheets and keeps leave schedules. Initiates staff appreciation as appropriate.

• Contract Monitoring: Ensures that contract requirements are met, and compliance maintained. Reviews input for monthly/quarterly reports. Advises contract senior management of any contractual issues that may result in Contracting Office action and of any anticipated or proposed adverse personnel action. Works cooperatively with the contract senior management in developing and implementing solutions to contract-related challenges. Monitors program activities and changes through interaction with contract senior management to creatively problem-solve for ensuring compliance with contract requirements and performs periodic audits.

• Ensure Virtual Clinical Counselors and Centralized Schedulers comply with their signed Telework SOU with respect to information security and protection of personally identifiable information, as well as current CNIC Telehealth Guidance.

• Staff Recruitment: Initiates staff recruiting process in accordance with Zeiders' corporate and contract specific hiring procedures. This includes initiating the recruiting process, receiving and reviewing qualified resumes from the recruiter, interviewing qualified candidates, notifying recruiter on candidate selection, and submitting all required approval paperwork.

• Contract operations: Understands CNIC Non-Medical Counseling Program PWS requirements, Clinical Counseling Desk Guide, FFSMIS User Guide, and Zeiders' compliance policies and practices. Understands the relationship between the government customer and Zeiders' staff. Participates in Zeiders senior management meetings.

• Program and Personnel Management: Direct Supervisor for Virtual Clinical Counselors and Virtual Centralized Schedulers (providing 24/7 appointment scheduling Monday through Friday availability for scheduling virtual non-medical counseling) within the area of responsibility. Provide oversight, performance monitoring, leadership development support, and consultation. Ensure Virtual Clinical Counselors are accounting for all services delivered in the scheduling module in FFSMIS. Ensure Virtual Clinical Counselors document and maintain current records in the FFSMIS Clinical Counseling System for all clinical counseling contacts, assessments, and case management services provided IAW Navy requirements. Ensure Virtual Centralized Schedulers are adhering to program requirements regarding documentation and PII. Monitor Virtual Centralized Schedulers' schedule adherence and call metrics. Hiring manager for Virtual Clinical Counselors and Virtual Centralized Schedulers for area of responsibility. Provides training to Virtual Clinical Counselors on clinical documentation and policies and procedures. Provides onboarding and training to Centralized Schedulers, including orientation to the Clinical Counseling program, functions of Virtual Clinical Counselors, and the FFSMIS scheduling module.

• Tracks data and creates reports in response to government needs.

• Provide Virtual Clinical Counselor services if required by Virtual Clinical Counselor vacancies.

• May be authorized to provide temporary surge support (telephonically and through Navy authorized virtual platforms) across additional Navy Regions when there is an increased number of SAIL cases within a region.

Required Education and/or Experience Qualifications

• Must be physically located within 100 miles of a Navy installation in the assigned area of responsibility.

• Minimum educational qualifications include one of the following; a master's degree in counseling accredited by the Council for Accreditation of Counseling and Related Educational Programs; a master's degree in social work accredited by the Council on Social Work Education, a master's degree in marriage and family therapy accredited by the Commission on Accreditation of Marriage and Family Therapy Education, or a doctoral degree in clinical or counseling psychology and a one-year clinical internship accredited by the American Psychological Association.

• Current, valid and unrestricted clinical license or certification from a state or U.S. territory authorizing independent clinical practice in the fields of professional counseling, clinical social work, marriage and family therapy or clinical/counseling psychology- LCSW (Licensed Clinical Social Worker), LMFT (Licensed Marriage and Family Therapist), LCP (Licensed Clinical Psychologist/ Licensed PhD in Psychology), LPC (Licensed Professional Counselor), LCPC (Licensed Certified Professional Counselor), LMHC (Licensed Mental Health Counselor)

• Each Virtual Clinical Counselor Supervisor must maintain current clinical credentials and privileges throughout their FFSP assignment.

• A minimum of two years- of full-time, post licensed clinical experience.

• Virtual Clinical Counselor Supervisors must meet or exceed the requirements for Tier III clinical practitioners.

• Two years' personnel management/staff supervision of licensed mental health providers.

• Virtual Clinical Counselor Supervisors must meet the standards of professional and ethical conduct prescribed by their particular discipline or licensing board and demonstrate current clinical competence through at least periodic, direct service clinical experience during the 2 years preceding hire

Preferred Qualifications

• Knowledge of the difficulties of adjusting to general life stresses as well as those resulting from the requirements of military life, and experience providing short-term counseling for those issues

• Knowledge of standard documentation requirements for clinical services

• Knowledge of available military and community referral resources

• Ability to effectively communicate directly with command leadership (Commanding Officer, Executive Officer, Command Master Chief)

• Ability to work and thrive in a high stress environment.

• Ability to work effectively with diverse racial, ethnic, and socioeconomic backgrounds

• Proficiency in oral and written communication skills

• Knowledge of Microsoft Office Suite software and skilled in the use of office software

• Experience working in a virtual environment and competency in telehealth clinical service delivery

Requirements: All positions that require access to U.S. Government facilities and systems require U.S. Citizenship, and reliable transportation to travel to assigned locations and nearby facilities. Candidates must successfully complete a Background Investigation to include but is not limited to: Criminal History Check, Credit Check, Employment Verification, and DMV Records.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Physical Requirements: Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must have a dedicated professional workspace that provides a secure, private environment suitable for telehealth clinical services and staff supervision and is free of distractions or personal commitments during the workday.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Pay Range: $79,000 - $103,000

PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

*This position requires the selected candidates to be within 100 miles of a Naval Installation in the region they are supporting. To meet that requirement for this opening, you must be within 100 miles of a Naval Installation in one of the following locations: *

• Navy Yard, DC

• Annapolis, MD

• Dahlgren, VA

• Fort Meade, MD

• Patuxent River, MD

• Bethesda, MD

• Norfolk, VA

• Little Creek, VA

• Yorktown, VA

• Dam Neck, VA

• Newport News, VA

• Portsmouth, VA

• Oceana, VA

• Portsmouth, NH

• Newport, RI

• New London, CT

• Saratoga Springs, NY

• Earle/Lakehurst, NJ

• Great Lakes, IL

Job Title: Virtual Clinical Counselor Supervisor

Summary

The Virtual Clinical Counselor (VCC) Supervisor works as a full-time employee of Zeiders Enterprises and provides management support and oversight to the Virtual Clinical Counselors and Virtual Centralized Schedulers as part of the CNIC Fleet and Family Support Program (FFSP) Global Staffing Contract. This position is virtual but must be located within a 100-mile commuting distance of a Navy installation within the area of responsibility.

Essential Duties and Responsibilities

• Provide timely and effective program coordination and oversight of the quality of non-medical counseling functional tasks assigned to Virtual Clinical Counselors and Virtual Centralized Scheduling functional tasks.

• Government Interface: Coordinate regularly with NAFI representatives regarding staff schedules, performance and quality of services provided by Virtual Clinical Counselors. Establishes and maintains effective working relationship with government points of contact within area of responsibility.

• Communicates concerns/questions regarding contract performance to the Virtual Clinical Operations Manager. Seeks consultation with Virtual Clinical Operations Manager regarding policy exceptions and personnel issues. Provides input to the required monthly and quarterly reports.

• Quality Assurance: Participate in NAFI quality assurance activities. Perform quarterly quality assurance/risk management review of subordinate Virtual Clinical Counselor records using Navy approved forms and procedures and as required by Navy clinical privileging requirements and certification standards. Summarize QA findings for each subordinate Virtual Clinical Counselor and forward to the identified Regional Counseling and Advocacy Program POC for government oversight purposes. Ensure virtual non-medical counseling services are safe, of good quality and meet FFSP certification standards.

• Contract Staffing: Follows corporate recruiting and contract specific processes to advertise, recruit and hire contract staff. Ensures new employee participate in initial Zeiders' staff orientation and oversees job-related orientation and training compliance. Collects all required employee paperwork.

• Staff Support: Serves as the primary corporate management resource for staff in area of responsibility. Ensures that staff has the necessary resources to fulfill their job responsibilities. Provides regular, scheduled supervision and performance management feedback either telephonically or via web conferencing. Ensures that staff comply with corporate policies regarding timekeeping, paid time off, and reporting requirements. Approves timesheets and keeps leave schedules. Initiates staff appreciation as appropriate.

• Contract Monitoring: Ensures that contract requirements are met, and compliance maintained. Reviews input for monthly/quarterly reports. Advises contract senior management of any contractual issues that may result in Contracting Office action and of any anticipated or proposed adverse personnel action. Works cooperatively with the contract senior management in developing and implementing solutions to contract-related challenges. Monitors program activities and changes through interaction with contract senior management to creatively problem-solve for ensuring compliance with contract requirements and performs periodic audits.

• Ensure Virtual Clinical Counselors and Centralized Schedulers comply with their signed Telework SOU with respect to information security and protection of personally identifiable information, as well as current CNIC Telehealth Guidance.

• Staff Recruitment: Initiates staff recruiting process in accordance with Zeiders' corporate and contract specific hiring procedures. This includes initiating the recruiting process, receiving and reviewing qualified resumes from the recruiter, interviewing qualified candidates, notifying recruiter on candidate selection, and submitting all required approval paperwork.

• Contract operations: Understands CNIC Non-Medical Counseling Program PWS requirements, Clinical Counseling Desk Guide, FFSMIS User Guide, and Zeiders' compliance policies and practices. Understands the relationship between the government customer and Zeiders' staff. Participates in Zeiders senior management meetings.

• Program and Personnel Management: Direct Supervisor for Virtual Clinical Counselors and Virtual Centralized Schedulers (providing 24/7 appointment scheduling Monday through Friday availability for scheduling virtual non-medical counseling) within the area of responsibility. Provide oversight, performance monitoring, leadership development support, and consultation. Ensure Virtual Clinical Counselors are accounting for all services delivered in the scheduling module in FFSMIS. Ensure Virtual Clinical Counselors document and maintain current records in the FFSMIS Clinical Counseling System for all clinical counseling contacts, assessments, and case management services provided IAW Navy requirements. Ensure Virtual Centralized Schedulers are adhering to program requirements regarding documentation and PII. Monitor Virtual Centralized Schedulers' schedule adherence and call metrics. Hiring manager for Virtual Clinical Counselors and Virtual Centralized Schedulers for area of responsibility. Provides training to Virtual Clinical Counselors on clinical documentation and policies and procedures. Provides onboarding and training to Centralized Schedulers, including orientation to the Clinical Counseling program, functions of Virtual Clinical Counselors, and the FFSMIS scheduling module.

• Tracks data and creates reports in response to government needs.

• Provide Virtual Clinical Counselor services if required by Virtual Clinical Counselor vacancies.

• May be authorized to provide temporary surge support (telephonically and through Navy authorized virtual platforms) across additional Navy Regions when there is an increased number of SAIL cases within a region.

Required Education and/or Experience Qualifications

• Must be physically located within 100 miles of a Navy installation in the assigned area of responsibility.

• Minimum educational qualifications include one of the following; a master's degree in counseling accredited by the Council for Accreditation of Counseling and Related Educational Programs; a master's degree in social work accredited by the Council on Social Work Education, a master's degree in marriage and family therapy accredited by the Commission on Accreditation of Marriage and Family Therapy Education, or a doctoral degree in clinical or counseling psychology and a one-year clinical internship accredited by the American Psychological Association.

• Current, valid and unrestricted clinical license or certification from a state or U.S. territory authorizing independent clinical practice in the fields of professional counseling, clinical social work, marriage and family therapy or clinical/counseling psychology- LCSW (Licensed Clinical Social Worker), LMFT (Licensed Marriage and Family Therapist), LCP (Licensed Clinical Psychologist/ Licensed PhD in Psychology), LPC (Licensed Professional Counselor), LCPC (Licensed Certified Professional Counselor), LMHC (Licensed Mental Health Counselor)

• Each Virtual Clinical Counselor Supervisor must maintain current clinical credentials and privileges throughout their FFSP assignment.

• A minimum of two years- of full-time, post licensed clinical experience.

• Virtual Clinical Counselor Supervisors must meet or exceed the requirements for Tier III clinical practitioners.

• Two years' personnel management/staff supervision of licensed mental health providers.

• Virtual Clinical Counselor Supervisors must meet the standards of professional and ethical conduct prescribed by their particular discipline or licensing board and demonstrate current clinical competence through at least periodic, direct service clinical experience during the 2 years preceding hire

Preferred Qualifications

• Knowledge of the difficulties of adjusting to general life stresses as well as those resulting from the requirements of military life, and experience providing short-term counseling for those issues

• Knowledge of standard documentation requirements for clinical services

• Knowledge of available military and community referral resources

• Ability to effectively communicate directly with command leadership (Commanding Officer, Executive Officer, Command Master Chief)

• Ability to work and thrive in a high stress environment.

• Ability to work effectively with diverse racial, ethnic, and socioeconomic backgrounds

• Proficiency in oral and written communication skills

• Knowledge of Microsoft Office Suite software and skilled in the use of office software

• Experience working in a virtual environment and competency in telehealth clinical service delivery

Requirements: All positions that require access to U.S. Government facilities and systems require U.S. Citizenship, and reliable transportation to travel to assigned locations and nearby facilities. Candidates must successfully complete a Background Investigation to include but is not limited to: Criminal History Check, Credit Check, Employment Verification, and DMV Records.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Physical Requirements: Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must have a dedicated professional workspace that provides a secure, private environment suitable for telehealth clinical services and staff supervision and is free of distractions or personal commitments during the workday.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Pay Range: $79,000 - $103,000

PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Special Hiring Incentives!!!

This position qualifies for a hiring incentive. The successful hire will receive either a one-time Sign-on Bonus in the amount of $5,000 or a TBA (Temporary Business Allowance). The TBA is a temporary allowance available to staff this position for a minimum time commitment and if certain criteria are met.

Job Title: Personal Financial Counselor (PFC)

Zeiders is an industry leader in military and family support. Our company's reputation is based on providing top quality service with exceptional, dedicated employees. This approach has earned client confidence and repeat business from satisfied customers. Headquartered in Woodbridge, VA, Zeiders' employees support clients worldwide in behavioral health, military family resiliency, work-life education programs, and related services. We seek individuals with strong passion for what we do and our commitment to quality service.

Summary

The Personal Financial Counselor (PFC) program is seeking qualified individuals to work full-time with Service Members and their families on personal financial issues such as budget planning, credit management and debt reduction, as well as retirement and estate planning. These full-time positions are located on military installations throughout the continental Unites States and selected overseas locations.

Essential Duties and Responsibilities

The majority of Service Members and their families will require financial counseling and education to assist with establishing a basic level of financial literacy, good financial behavior and habits, long term financial planning to include retirement planning. The PFCs will be responsible for:

• Identifying immediate and long-range measures to increase income, reduce household expenditures, and avoid additional financial burdens.

• Personal budget/financial planning to reduce, eliminate, and avoid debt and to achieve solvency and stability.

• Teaching Service members (and their families) money management techniques to encourage them to live within their means.

• Understanding credit, finance charges, interest rates and the implications of only paying the minimum amount each month.

• Educating military families on the importance of maintaining excellent credit histories and ratings.

• Establishing, monitoring, and protecting their credit.

• Teaching Service Members to make informed decisions and to be aware of associated costs such as insurance, maintenance, fuel costs, etc.

• Educating and counseling Service Members - about their retirement systems and providing financial models to assist them in establishing a comprehensive retirement plan

• Assisting with tax planning.

• Teaching Service Members and their families how to save for emergencies, unanticipated contingencies, and both short and long-term goals

• Other duties as assigned.

PFCs will traditionally provide support in one of three ways. Any combination of the three may be requested by the installation coordinator.

• Face-to-Face financial counseling: PFCs support and educate individuals and families to help address specific needs, including provision of appropriate resource referrals.

• Financial briefings: Facilitate briefings designed to promote awareness and educate Service Members and their families on various personal finance topics. PFCs facilitate requested briefings using a library of approved presentations and handouts on a variety of financial topics.

• Resource table: PFCs perform outreach and engage event attendees in conversations about setting financial goals, guidance to appropriate resources, as well as discussions on all areas of personal finance.

Required Education and/or Experience

• Zeiders is a COVID-19 vaccination-required company and requires all employees to be vaccinated or seek an approved accommodation for a protected reason (medical or religious).

• A minimum of a Bachelor's degree OR a combination of education and related experience equivalent to a Bachelor's degree OR four years' equivalent related experience.

• 3+ years of experience in financial counseling or education.

• A national certification as an Accredited Financial Counselor (AFC) OR Certified Financial Planner (CFP) OR Chartered Financial Consultant (ChFC).

• Counselors shall maintain a valid, unrestricted motor vehicle license.

• Demonstrated experience in utilizing MS Office products (Excel, Word, PowerPoint).

• A criminal history background check that includes a credit check, education and employment verification as well as an FBI fingerprint check are required to work in this program.

Preferred Qualifications

• Previous military experience (including military spouses and/or as a service provider)

• Ability to travel up to 10% including some weekends with advanced notice.

• Ability to facilitate financial workshops and trainings to large groups and ability to tailor presentations to audiences as needed.

• Knowledge, skills, and abilities such as:

• Working knowledge of military, state, federal, and local resources.

• Understanding, sensitivity, and empathy for Service members and their family members.

• Ability to develop trusting helping relationships.

• Ability to work effectively with individuals and families from diverse racial, ethnic, and socioeconomic backgrounds.

• Ability to use sound professional judgment, ethical practice, and common sense.

• Ability to develop, implement, and evaluate financial needs of individuals and families.

Other Skills and Abilities

• All positions that require access to U.S. Government facilities and systems require U.S. Citizenship, and reliable transportation to travel to assigned locations and nearby facilities.

Physical Demands: Sits, stands, bends, lifts, and moves intermittently during working hours. The employee must occasionally lift and/or move up to 40 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer.

Pay Range: $54,000 - $69,300

PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) location, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Summary

Work and Family Life Consultants provide one-on-one consultation, information and referral, classroom training, workshops and seminars in support of the education and training component of Fleet and Family Support Program (FFSP) programs and services.

Essential Duties and Responsibilities

• Provide a wide range of programs and services to the FFSP

• Conduct training classes for Sailors and family members

• Provide specific information on resources available

• Work individually with clients where appropriate

• Ensure all information and referral, one-on-one, and group education services provided are entered and counted in Fleet and Family Support Management Information Systems (FFSMIS)

• Ensure all programs and services scheduled and delivered are in the automated Centralized

• Scheduling and metrics system in use by the FFSP

• Provide support related to disaster preparedness and response

• Other duties as assigned

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Required Education and/or Experience Qualifications

Education/Experience

• Bachelor's degree in social science or related behavioral science field OR a combination of social science education and experience equivalent to a bachelor's degree OR Four years' equivalent experience

• Experience making presentations and facilitating training for large and small groups

Required Qualifications

• Zeiders is a COVID-19 vaccination-required company and requires all employees to be vaccinated or seek an approved accommodation for a protected reason (medical or religious).

• Demonstrate general knowledge of FFSP programs and experience in one or more of following program area(s):

• Deployment

• Relocation

• Parent Education

• Life Skills

• Family Advocacy Program Education

• Transition Assistance and Family Employment

• Cross-training and support for additional program areas as assigned

• Knowledge of the formulation and execution of needs assessment tools

• Knowledge of the military and the challenges of the military life style

• Knowledge of social services and/or education delivery systems

• Skilled in providing individual education as well as group facilitation

• Knowledge of the tenets of adult education and the development of training curricula based on the adult learning model

• Ability to manage multiple priorities

• Ability to use verbal and written communication skills effectively

• Ability to conduct program evaluations and use those evaluations to improve program effectiveness

• Knowledge of Microsoft Office Suite software and demonstrated ability to use software to prepare management reports and provide information

Other Skills and Abilities

This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

This position may require overseas travel and training delivery at sea.

Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Pay Range: $40,000 - $55,600

PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Job Title: Career Coach - Remote Opportunity (Work from Home)

Zeiders is an industry leader in military and family support. Our company's reputation is based on providing top quality service with exceptional, dedicated employees. This approach has earned client confidence and repeat business from satisfied customers. Headquartered in Woodbridge, VA, Zeiders employees support clients worldwide in behavioral health, military family resiliency, work-life education programs, and related services. We seek individuals with strong passion for what we do and our commitment to quality service.

Summary

The SECO program offers comprehensive education, career and employment services to all military spouses through: SECO Coaching Services, the MySECO web presence, and the Military Spouse Employment Partnership (MSEP) Component.

Career Coaches provide support to military spouses through the Military OneSource Military Spouse Education and Career Opportunities (SECO) Program Contract. Career coaches serve Military Spouses through coaching sessions delivered through a contact center in their home office.

Essential Duties and Responsibilities:

• Provide career coaching services to military spouses telephonically, to include resources, and career consultations;

• Educate military spouses on SECO services, including the MyCAA Scholarship, and career resources through tailored coaching sessions to enhance spouses' well-being in support of their career goals;

• Offer military spouses the opportunity to work with the same career coach over time;

• Provide on demand resume and cover letter reviews;

• Utilize government systems to thoroughly document coaching sessions;

• Serve as the primary government source of assistance for military spouses regarding education and career development throughout the military lifecycle;

• Serve as the central source of information regarding federal, state and local occupational licenses and credential requirements for military spouses in portable occupations and career fields nationwide and/or globally.

• Assist with the inbound call queue during surge periods, as needed.

Additional Information

• The contact center's hours of operation are Monday - Friday: 7:00 AM - 10:00 PM EST, and Saturday: 10:00 AM - 5:00 PM EST.

• Successful candidates will be offered a specific shift to fulfill the requirements of the contract.

Education and/or Experience Qualifications:

• A Master's degree in Counseling, Career Counseling, Higher Education Administration/Leadership, Education, Adult Education, or related field with 4+ years professional work experience in career, education, and/or employment coaching/counseling with diverse ADULT populations.

• An active certification in one of the following: the Certified Career Counselor (CCC) credential through the National Career Development Association, the Certified Workforce Development Professional (CWDP) credential through the National Association of Workforce Development Professionals, or the National Certified Counselor (NCC) credential through the National Board of Certified Counselors.

• Those who do not currently possess one of the above designations may be considered with the expectation to obtain the credential within 6 months of being hired.

• Experience providing career and educational coaching with diverse adult populations across the full career development process to include career assessments, career exploration, career decision-making, resumes, personal branding, interview strategies, job search strategies, etc.

• Evidence utilizing a holistic approach to assist adults with their career and educational goals.

• Experience working in higher education or extensive knowledge of post-secondary educational institutions and various types of certificate/degree programs,

• U.S. Citizenship due to US Government systems access.

• Candidates must have strong technology skills including Microsoft Office Suite (PowerPoint, Outlook, Word, etc.), and web-based platforms.

Required Qualifications:

• Zeiders is a COVID-19 vaccination-required company and requires all employees to be vaccinated or seek an approved accommodation for a protected reason (medical or religious).

• Candidate must have a positive, approachable personality coupled with impeccable communication skills.

• Candidate must be an active listener to interpret the needs of the client and provide the required support and/or resources.

• Candidate must be able use critical thinking skills to connect the client to applicable resources, including SECO career coaching, in support of reaching their education and career goals

• Strong written and verbal communication skills

• Demonstrated evidence of successfully working in a team environment.

• Candidate must have strong technology and research skills, as well as ability to navigate multiple computer systems simultaneously.

• This position requires home internet service with speeds in excess of 3Mb in both directions (upload and download) through a broadband internet service (e.g. Cable, Fios, etc. as opposed to DSL, Satellite, dial-up).

Preferred Qualifications:

• Preference for candidates with MBTI and/or Strong Interest Inventory certification.

• Preference for candidates with experience working in a call center or service operations environment.

• Preference for former Military, Military Spouse, Veteran or Wounded Warrior.

• Preference for candidates with experience working in a structured environment with set schedules.

• Preference for candidates with the ability to build rapport with individuals in a remote/virtual setting.

• Preference for candidates with experience developing and delivering presentations and /or webinars.

Other Skills and Abilities:

This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and requests clarification as needed; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

• Ability to work both independently and as part of a team.

Physical Demands: Must have a home office set up. Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 20 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Pay Range: $47,000 - $69,700

PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Job Title: Career Coach - Remote Opportunity (Work from Home)

Zeiders is an industry leader in military and family support. Our company's reputation is based on providing top quality service with exceptional, dedicated employees. This approach has earned client confidence and repeat business from satisfied customers. Headquartered in Woodbridge, VA, Zeiders employees support clients worldwide in behavioral health, military family resiliency, work-life education programs, and related services. We seek individuals with strong passion for what we do and our commitment to quality service.

Summary

The SECO program offers comprehensive education, career and employment services to all military spouses through: SECO Coaching Services, the MySECO web presence, and the Military Spouse Employment Partnership (MSEP) Component.

Career Coaches provide support to military spouses through the Military OneSource Military Spouse Education and Career Opportunities (SECO) Program Contract. Career coaches serve Military Spouses through coaching sessions delivered through a contact center in their home office.

Essential Duties and Responsibilities:

• Provide career coaching services to military spouses telephonically, to include resources, and career consultations;

• Educate military spouses on SECO services, including the MyCAA Scholarship, and career resources through tailored coaching sessions to enhance spouses' well-being in support of their career goals;

• Offer military spouses the opportunity to work with the same career coach over time;

• Provide on demand resume and cover letter reviews;

• Utilize government systems to thoroughly document coaching sessions;

• Serve as the primary government source of assistance for military spouses regarding education and career development throughout the military lifecycle;

• Serve as the central source of information regarding federal, state and local occupational licenses and credential requirements for military spouses in portable occupations and career fields nationwide and/or globally.

• Assist with the inbound call queue during surge periods, as needed.

Additional Information

• The contact center's hours of operation are Monday - Friday: 7:00 AM - 10:00 PM EST, and Saturday: 10:00 AM - 5:00 PM EST.

• Successful candidates will be offered a specific shift to fulfill the requirements of the contract.

Education and/or Experience Qualifications:

• A Master's degree in Counseling, Career Counseling, Higher Education Administration/Leadership, Education, Adult Education, or related field with 4+ years professional work experience in career, education, and/or employment coaching/counseling with diverse ADULT populations.

• An active certification in one of the following: the Certified Career Counselor (CCC) credential through the National Career Development Association, the Certified Workforce Development Professional (CWDP) credential through the National Association of Workforce Development Professionals, or the National Certified Counselor (NCC) credential through the National Board of Certified Counselors.

• Those who do not currently possess one of the above designations may be considered with the expectation to obtain the credential within 6 months of being hired.

• Experience providing career and educational coaching with diverse adult populations across the full career development process to include career assessments, career exploration, career decision-making, resumes, personal branding, interview strategies, job search strategies, etc.

• Evidence utilizing a holistic approach to assist adults with their career and educational goals.

• Experience working in higher education or extensive knowledge of post-secondary educational institutions and various types of certificate/degree programs,

• U.S. Citizenship due to US Government systems access.

• Candidates must have strong technology skills including Microsoft Office Suite (PowerPoint, Outlook, Word, etc.), and web-based platforms.

Required Qualifications:

• Zeiders is a COVID-19 vaccination-required company and requires all employees to be vaccinated or seek an approved accommodation for a protected reason (medical or religious).

• Candidate must have a positive, approachable personality coupled with impeccable communication skills.

• Candidate must be an active listener to interpret the needs of the client and provide the required support and/or resources.

• Candidate must be able use critical thinking skills to connect the client to applicable resources, including SECO career coaching, in support of reaching their education and career goals

• Strong written and verbal communication skills

• Demonstrated evidence of successfully working in a team environment.

• Candidate must have strong technology and research skills, as well as ability to navigate multiple computer systems simultaneously.

• This position requires home internet service with speeds in excess of 3Mb in both directions (upload and download) through a broadband internet service (e.g. Cable, Fios, etc. as opposed to DSL, Satellite, dial-up).

Preferred Qualifications:

• Preference for candidates with MBTI and/or Strong Interest Inventory certification.

• Preference for candidates with experience working in a call center or service operations environment.

• Preference for former Military, Military Spouse, Veteran or Wounded Warrior.

• Preference for candidates with experience working in a structured environment with set schedules.

• Preference for candidates with the ability to build rapport with individuals in a remote/virtual setting.

• Preference for candidates with experience developing and delivering presentations and /or webinars.

Other Skills and Abilities:

This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and requests clarification as needed; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

• Ability to work both independently and as part of a team.

Physical Demands: Must have a home office set up. Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 20 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Pay Range: $47,000 - $69,700

PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Job Title: Career Advisor- Remote Opportunity (Work from Home)

Zeiders is an industry leader in military and family support. Our company's reputation is based on providing top quality service with exceptional, dedicated employees. This approach has earned client confidence and repeat business from satisfied customers. Headquartered in Woodbridge, VA, Zeiders employees support clients worldwide in behavioral health, military family resiliency, work-life education programs, and related services. We seek individuals with strong passion for what we do and our commitment to quality service.

Summary

The SECO program offers comprehensive education, career and employment services to all military spouses through: SECO Coaching Services, the MySECO web presence, and the Military Spouse Employment Partnership (MSEP) Component.

Career Advisors provide support to military spouses through Military OneSource's Military Spouse Education and Career Opportunities (SECO) Program Contract by connecting military spouses with academic and employment opportunities.

Essential Duties and Responsibilities

• Maintain readiness to support military spouses in a fast-paced contact center work environment.

• Receive initial calls from military spouses via a live hand off using contact center technology.

• Receive incoming live chats from military spouses.

• Provide education and career advising, including but not limited to:

• Opportunities for online and distance education and training

• Tools for school selection and financial assistance resources

• Federal, state, and local occupational licensing

• Credentialing information for select career fields

• Schedule career coaching appointments.

• Assist spouses with troubleshooting website access associated with SECO programs.

• Assist with the administration of a Department of Defense military spouse scholarship program.

• Maintain government provided case management system, spouse profiles and scholarship accounts.

Additional Information

Shift for this position:

The contact center's hours of operation are Monday - Friday: 7:00 AM - 10:00 PM EST, and Saturday: 10:00 AM - 5:00 PM EST.

• Successful candidate's specific schedule will be determined by need of the contract and may change based on projected call volume and work balance across the team to fulfill the requirements of the contract.

Required Education and/or Experience Qualifications

• Zeiders is a COVID-19 vaccination-required company and requires all employees to be vaccinated or seek an approved accommodation for a protected reason (medical or religious).

• A Bachelor's degree in Human Services or related field AND 4+ years professional work experience with diverse ADULT populations in education, career, or employment counseling.

• U. S. Citizenship due to US Government systems access.

• Home internet service with speeds in excess of 3Mb in both directions (upload and download) through a broadband internet service (e.g. Cable, Fios, etc. as opposed to DSL, Satellite, dial-up).

• Candidate must have strong technology and research skills, as well as ability to navigate multiple computer systems simultaneously.

• Candidate must have a positive, approachable personality coupled with impeccable verbal and written communication skills.

• Candidate must be a patient listener with strong analytical ability. He or she must be able to interpret the needs of the client and provide the appropriate support and/or resources.

• Candidate must be able to use critical thinking skills to connect the client to applicable resources, including SECO career coaching, in support of reaching their education and career goals.

• Candidate must demonstrate attention to detail and ability to adhere to standard operating procedures.

Preferred Qualifications

• Preference for candidates with experience working in a contact center or educational service operations environment.

• Preference for former Military, Military Spouse, Veteran or Wounded Warrior.

Physical Demands: Must have a home office set up. Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 20 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Job Title: Career Advisor - Remote Opportunity (Work from Home)

Zeiders is an industry leader in military and family support. Our company's reputation is based on providing top quality service with exceptional, dedicated employees. This approach has earned client confidence and repeat business from satisfied customers. Headquartered in Woodbridge, VA, Zeiders employees support clients worldwide in behavioral health, military family resiliency, work-life education programs, and related services. We seek individuals with strong passion for what we do and our commitment to quality service.

Summary

The SECO program offers comprehensive education, career and employment services to all military spouses through: SECO Coaching Services, the MySECO web presence, and the Military Spouse Employment Partnership (MSEP) Component.

Career Advisors provide support to military spouses through Military OneSource's Military Spouse Education and Career Opportunities (SECO) Program Contract by connecting military spouses with academic and employment opportunities.

Essential Duties and Responsibilities

• Maintain readiness to support military spouses in a fast-paced contact center work environment.

• Receive initial calls from military spouses via a live hand off using contact center technology.

• Receive incoming live chats from military spouses.

• Provide education and career advising, including but not limited to:

• Opportunities for online and distance education and training

• Tools for school selection and financial assistance resources

• Federal, state, and local occupational licensing

• Credentialing information for select career fields

• Schedule career coaching appointments.

• Assist spouses with troubleshooting website access associated with SECO programs.

• Assist with the administration of a Department of Defense military spouse scholarship program.

• Maintain government provided case management system, spouse profiles and scholarship accounts.

Additional Information

Shift for this position:

The contact center's hours of operation are Monday - Friday: 7:00 AM - 10:00 PM EST, and Saturday: 10:00 AM - 5:00 PM EST.

• Successful candidate's specific schedule will be determined by need of the contract and may change based on projected call volume and work balance across the team to fulfill the requirements of the contract.

Required Education and/or Experience Qualifications

• Zeiders is a COVID-19 vaccination-required company and requires all employees to be vaccinated or seek an approved accommodation for a protected reason (medical or religious).

• A Bachelor's degree in Human Services or related field AND 4+ years professional work experience with diverse ADULT populations in education, career, or employment counseling.

• U. S. Citizenship due to US Government systems access.

• Home internet service with speeds in excess of 3Mb in both directions (upload and download) through a broadband internet service (e.g. Cable, Fios, etc. as opposed to DSL, Satellite, dial-up).

• Candidate must have strong technology and research skills, as well as ability to navigate multiple computer systems simultaneously.

• Candidate must have a positive, approachable personality coupled with impeccable verbal and written communication skills.

• Candidate must be a patient listener with strong analytical ability. He or she must be able to interpret the needs of the client and provide the appropriate support and/or resources.

• Candidate must be able to use critical thinking skills to connect the client to applicable resources, including SECO career coaching, in support of reaching their education and career goals.

• Candidate must demonstrate attention to detail and ability to adhere to standard operating procedures.

Preferred Qualifications

• Preference for candidates with experience working in a contact center or educational service operations environment.

• Preference for former Military, Military Spouse, Veteran or Wounded Warrior.

Physical Demands: Must have a home office set up. Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 20 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Pay Range: $36,000 - $54,100

PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Special Hiring Incentives!!!

This position qualifies for a hiring incentive. The successful hire will receive either a one-time Sign-on Bonus in the amount of $5,000 or a TBA (Temporary Business Allowance). The TBA is a temporary allowance available to staff this position for a minimum time commitment and if certain criteria are met.

Summary

The Personal Financial Counselor (PFC) program is seeking qualified individuals to work full-time with Service Members and their families on personal financial issues such as budget planning, credit management and debt reduction, as well as retirement and estate planning. These full-time positions are located on military installations throughout the continental Unites States and selected overseas locations.

Essential Duties and Responsibilities

The majority of Service Members and their families will require financial counseling and education to assist with establishing a basic level of financial literacy, good financial behavior and habits, long term financial planning to include retirement planning. The PFCs will be responsible for:

• Identifying immediate and long range measures to increase income, reduce household expenditures, and avoid additional financial burdens.

• Personal budget/financial planning to reduce, eliminate, and avoid debt and to achieve solvency and stability.

• Teaching Service members (and their families) money management techniques to encourage them to live within their means.

• Understanding credit, finance charges, interest rates and the implications of only paying the minimum amount each month.

• Educating military families on the importance of maintaining excellent credit histories and ratings.

• Establishing, monitoring, and protecting their credit.

• Teaching Service Members to make informed decisions and to be aware of associated costs such as insurance, maintenance, fuel costs, etc.

• Educating and counseling Service Members - about their retirement systems and providing financial models to assist them in establishing a comprehensive retirement plan

• Assisting with tax planning.

• Teaching Service Members and their families how to save for emergencies, unanticipated contingencies, and both short and long-term goals

• Other duties as assigned.

PFCs will traditionally provide support in one of three ways. Any combination of the three may be requested by the installation coordinator.

• Face-to-Face financial counseling: PFCs support and educate individuals and families to help address specific needs, including provision of appropriate resource referrals.

• Financial briefings: Facilitate briefings designed to promote awareness and educate Service Members and their families on various personal finance topics. PFCs facilitate requested briefings using a library of approved presentations and handouts on a variety of financial topics.

• Resource table: PFCs perform outreach and engage event attendees in conversations about setting financial goals, guidance to appropriate resources, as well as discussions on all areas of personal finance.

Required Education and/or Experience

• Zeiders is a COVID-19 vaccination-required company and requires all employees to be vaccinated or seek an approved accommodation for a protected reason (medical or religious).

• A minimum of a Bachelor's degree OR a combination of education and related experience equivalent to a Bachelor's degree OR four years' equivalent related experience.

• 3+ years of experience in financial counseling or education.

• A national certification as an Accredited Financial Counselor (AFC) OR Certified Financial Planner (CFP) OR Chartered Financial Consultant (ChFC).

• Counselors shall maintain a valid, unrestricted motor vehicle license.

• Demonstrated experience in utilizing MS Office products (Excel, Word, PowerPoint).

• A criminal history background check that includes a credit check, education and employment verification as well as an FBI fingerprint check are required to work in this program.

Preferred Qualifications

• Previous military experience (including military spouses and/or as a service provider)

• Ability to travel up to 10% including some weekends with advanced notice.

• Ability to facilitate financial workshops and trainings to large groups and ability to tailor presentations to audiences as needed.

• Knowledge, skills, and abilities such as:

• Working knowledge of military, state, federal, and local resources.

• Understanding, sensitivity, and empathy for Service members and their family members.

• Ability to develop trusting helping relationships.

• Ability to work effectively with individuals and families from diverse racial, ethnic, and socioeconomic backgrounds.

• Ability to use sound professional judgment, ethical practice, and common sense.

• Ability to develop, implement, and evaluate financial needs of individuals and families.

Other Skills and Abilities

• All positions that require access to U.S. Government facilities and systems require U.S. Citizenship, and reliable transportation to travel to assigned locations and nearby facilities.

Physical Demands: Sits, stands, bends, lifts, and moves intermittently during working hours. The employee must occasionally lift and/or move up to 40 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer.

Pay Range: $54,000 - $69,300

PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) location, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Special Hiring Incentives!!!

This position qualifies for a hiring incentive. The successful hire will receive either a one-time Sign-on Bonus in the amount of $5,000 or a TBA (Temporary Business Allowance). The TBA is a temporary allowance available to staff this position for a minimum time commitment and if certain criteria are met.

Summary

The Personal Financial Counselor (PFC) program is seeking qualified individuals to work full-time with Service Members and their families on personal financial issues such as budget planning, credit management and debt reduction, as well as retirement and estate planning. These full-time positions are located on military installations throughout the continental Unites States and selected overseas locations.

Essential Duties and Responsibilities

The majority of Service Members and their families will require financial counseling and education to assist with establishing a basic level of financial literacy, good financial behavior and habits, long term financial planning to include retirement planning. The PFCs will be responsible for:

• Identifying immediate and long range measures to increase income, reduce household expenditures, and avoid additional financial burdens.

• Personal budget/financial planning to reduce, eliminate, and avoid debt and to achieve solvency and stability.

• Teaching Service members (and their families) money management techniques to encourage them to live within their means.

• Understanding credit, finance charges, interest rates and the implications of only paying the minimum amount each month.

• Educating military families on the importance of maintaining excellent credit histories and ratings.

• Establishing, monitoring, and protecting their credit.

• Teaching Service Members to make informed decisions and to be aware of associated costs such as insurance, maintenance, fuel costs, etc.

• Educating and counseling Service Members - about their retirement systems and providing financial models to assist them in establishing a comprehensive retirement plan

• Assisting with tax planning.

• Teaching Service Members and their families how to save for emergencies, unanticipated contingencies, and both short and long-term goals

• Other duties as assigned.

PFCs will traditionally provide support in one of three ways. Any combination of the three may be requested by the installation coordinator.

• Face-to-Face financial counseling: PFCs support and educate individuals and families to help address specific needs, including provision of appropriate resource referrals.

• Financial briefings: Facilitate briefings designed to promote awareness and educate Service Members and their families on various personal finance topics. PFCs facilitate requested briefings using a library of approved presentations and handouts on a variety of financial topics.

• Resource table: PFCs perform outreach and engage event attendees in conversations about setting financial goals, guidance to appropriate resources, as well as discussions on all areas of personal finance.

Required Education and/or Experience

• Zeiders is a COVID-19 vaccination-required company and requires all employees to be vaccinated or seek an approved accommodation for a protected reason (medical or religious).

• A minimum of a Bachelor's degree OR a combination of education and related experience equivalent to a Bachelor's degree OR four years' equivalent related experience.

• 3+ years of experience in financial counseling or education.

• A national certification as an Accredited Financial Counselor (AFC) OR Certified Financial Planner (CFP) OR Chartered Financial Consultant (ChFC).

• Counselors shall maintain a valid, unrestricted motor vehicle license.

• Demonstrated experience in utilizing MS Office products (Excel, Word, PowerPoint).

• A criminal history background check that includes a credit check, education and employment verification as well as an FBI fingerprint check are required to work in this program.

Preferred Qualifications

• Previous military experience (including military spouses and/or as a service provider)

• Ability to travel up to 10% including some weekends with advanced notice.

• Ability to facilitate financial workshops and trainings to large groups and ability to tailor presentations to audiences as needed.

• Knowledge, skills, and abilities such as:

• Working knowledge of military, state, federal, and local resources.

• Understanding, sensitivity, and empathy for Service members and their family members.

• Ability to develop trusting helping relationships.

• Ability to work effectively with individuals and families from diverse racial, ethnic, and socioeconomic backgrounds.

• Ability to use sound professional judgment, ethical practice, and common sense.

• Ability to develop, implement, and evaluate financial needs of individuals and families.

Other Skills and Abilities

• All positions that require access to U.S. Government facilities and systems require U.S. Citizenship, and reliable transportation to travel to assigned locations and nearby facilities.

Physical Demands: Sits, stands, bends, lifts, and moves intermittently during working hours. The employee must occasionally lift and/or move up to 40 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer.

Pay Range: $54,000 - $69,300

PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) location, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Special Hiring Incentives!!!

This position qualifies for a hiring incentive. The successful hire will receive either a one-time Sign-on Bonus in the amount of $5,000 or a TBA (Temporary Business Allowance). The TBA is a temporary allowance available to staff this position for a minimum time commitment and if certain criteria are met.

Summary

The Personal Financial Counselor (PFC) program is seeking qualified individuals to work full-time with Service Members and their families on personal financial issues such as budget planning, credit management and debt reduction, as well as retirement and estate planning. These full-time positions are located on military installations throughout the continental Unites States and selected overseas locations.

Essential Duties and Responsibilities

The majority of Service Members and their families will require financial counseling and education to assist with establishing a basic level of financial literacy, good financial behavior and habits, long term financial planning to include retirement planning. The PFCs will be responsible for:

• Identifying immediate and long range measures to increase income, reduce household expenditures, and avoid additional financial burdens.

• Personal budget/financial planning to reduce, eliminate, and avoid debt and to achieve solvency and stability.

• Teaching Service members (and their families) money management techniques to encourage them to live within their means.

• Understanding credit, finance charges, interest rates and the implications of only paying the minimum amount each month.

• Educating military families on the importance of maintaining excellent credit histories and ratings.

• Establishing, monitoring, and protecting their credit.

• Teaching Service Members to make informed decisions and to be aware of associated costs such as insurance, maintenance, fuel costs, etc.

• Educating and counseling Service Members - about their retirement systems and providing financial models to assist them in establishing a comprehensive retirement plan

• Assisting with tax planning.

• Teaching Service Members and their families how to save for emergencies, unanticipated contingencies, and both short and long-term goals

• Other duties as assigned.

PFCs will traditionally provide support in one of three ways. Any combination of the three may be requested by the installation coordinator.

• Face-to-Face financial counseling: PFCs support and educate individuals and families to help address specific needs, including provision of appropriate resource referrals.

• Financial briefings: Facilitate briefings designed to promote awareness and educate Service Members and their families on various personal finance topics. PFCs facilitate requested briefings using a library of approved presentations and handouts on a variety of financial topics.

• Resource table: PFCs perform outreach and engage event attendees in conversations about setting financial goals, guidance to appropriate resources, as well as discussions on all areas of personal finance.

Required Education and/or Experience

• Zeiders is a COVID-19 vaccination-required company and requires all employees to be vaccinated or seek an approved accommodation for a protected reason (medical or religious).

• A minimum of a Bachelor's degree OR a combination of education and related experience equivalent to a Bachelor's degree OR four years' equivalent related experience.

• 3+ years of experience in financial counseling or education.

• A national certification as an Accredited Financial Counselor (AFC) OR Certified Financial Planner (CFP) OR Chartered Financial Consultant (ChFC).

• Counselors shall maintain a valid, unrestricted motor vehicle license.

• Demonstrated experience in utilizing MS Office products (Excel, Word, PowerPoint).

• A criminal history background check that includes a credit check, education and employment verification as well as an FBI fingerprint check are required to work in this program.

Preferred Qualifications

• Previous military experience (including military spouses and/or as a service provider)

• Ability to travel up to 10% including some weekends with advanced notice.

• Ability to facilitate financial workshops and trainings to large groups and ability to tailor presentations to audiences as needed.

• Knowledge, skills, and abilities such as:

• Working knowledge of military, state, federal, and local resources.

• Understanding, sensitivity, and empathy for Service members and their family members.

• Ability to develop trusting helping relationships.

• Ability to work effectively with individuals and families from diverse racial, ethnic, and socioeconomic backgrounds.

• Ability to use sound professional judgment, ethical practice, and common sense.

• Ability to develop, implement, and evaluate financial needs of individuals and families.

Other Skills and Abilities

• All positions that require access to U.S. Government facilities and systems require U.S. Citizenship, and reliable transportation to travel to assigned locations and nearby facilities.

Physical Demands: Sits, stands, bends, lifts, and moves intermittently during working hours. The employee must occasionally lift and/or move up to 40 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer.

Pay Range: $54,000 - $69,300

PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) location, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Job Title: Accredited Financial Counselor

Summary

Accredited Financial Counselors provide one-on-one consultation, information and referral, classroom training, workshops, and seminars supporting the education and training.

Essential Duties and Responsibilities

• Maintain the highest ethical standards

• Coordinate, publicize, and provide a wide variety of Personal Financial Management classes/workshops, e.g., car buying, basic budgeting, managing credit, debt liquidation, consumer awareness, insurance, savings and investments, and retirement planning

• Respond to requests for age-appropriate classes or seminars for youths and teens as part of on-base education

• Provide initial and refresher Command Financial Specialist (CFS) training

• Assist Command Financial Specialists in developing General Military Training (GMT) on topics relating to Personal Financial Management

• Provide individualized financial counseling and assistance to Service members and families

• Assist Service members in establishing an extended absence financial plan

• Develop and make available informational financial materials to Service members and families

• Plan, organize and develop new curriculum to be delivered by staff providing basic Personal Financial Management Education and Training per client request, when not otherwise available in CNIC standardized PFM curricula

• Provide Service members and their families with consumer information and assistance in handling consumer complaints

• Ensure that all personal financial management group education, individual services delivered, and information and referral services are entered and counted in FFSMIS

• Ensure staff providing personal financial management group education and personal financial management counseling are accounting for all services scheduled and delivered in the automated Centralized Scheduling and Metrics system in use by the FFSP

• Maintain up-to-date knowledge in the fields of personal finance and financial counseling.

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Required Education and/or Experience Qualifications

• Zeiders is a COVID-19 vaccination-required company and requires all employees to be vaccinated or seek an approved accommodation for a protected reason (medical or religious).

• Bachelor's degree OR a combination of education and experience equivalent to a bachelor's degree equips the incumbent to serve as a personal financial management counselor

• Must possess and maintain national certification as an Accredited Financial Counselor

• Those who do not currently possess the Accredited Financial Counselor designation may be considered upon review of work experience, with the expectation to obtain the certification within a specified period

• This position requires access to U.S. Government facilities and systems, U.S. Citizenship, a valid driver's license, transportation, and auto insurance

• Knowledge of the formulation and execution of needs assessment tools

• Knowledge of the military and the challenges of the military lifestyle

• Skilled in providing one-on-one consultation and training

• Skilled in providing group facilitation and understanding of group dynamics

• Knowledge of the tenets of adult education and the development of training curricula based on the adult learning model

• Knowledge encompassing a wide range of financial areas, specifically those affecting the military and their families

• Ability to work productively with Command Financial Specialists

• Understanding of the personal financial management issues facing Service members and their families and the ability to support them with individual assistance or through training in seminars, workshops, or appropriate referral

• Ability to manage multiple priorities

• Ability to effectively use verbal and written communication skills effectively

• Ability to conduct program evaluations and use those evaluations to improve program effectiveness

• Knowledge of Microsoft Office Suite software and demonstrated ability to use software to prepare management reports and provide information

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team.

• Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information

• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness

• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity

• Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments

• Mathematical Skills - Ability to perform general mathematical calculations to create business cases, budgets, etc. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computers, telephones, copiers, printers, and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

Travel: This position may require overseas travel and training delivery at sea to support the Return and Reunion Program.

Work Environment: The physical demands and work environment characteristics described here represent those employees encounter while performing the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Pay Range $54,000 - $70,600

PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) location, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.