Company Detail

Job Description

Description

Job Title: Lead Emergency Case Manager/Individual Deployment Support (IDS) Coordinator

Summary

Lead Emergency Case Manager/Individual Deployment Support (IDS) Coordinators provide case management services and oversight including assistance, support, and advocacy to designated affected Navy families including those with Individual Augmentee (IA) orders or those with emergent needs.

Essential Duties and Responsibilities

• Initiate and maintain liaison with installation and community support organizations

• Monitor and provide quarterly quality assurance review of Individual Deployment Support services within designated area of responsibility

• Ensure effective marketing and outreach of Individual Deployment Support services within designated area of responsibility

• Operate as part of a larger system with continual communication with CNIC, Naval Investigations (N1), and local military installations, keeping in touch with changes and additions to resources and policies. Ensure Individual Deployment Support specialists within designated area of responsibility are aware of changes in resources and deployment support requirements

• Serve as the designated POC for an individual Sailor or family, or DoD civilian or family, to support them in obtaining necessary services for current status and future permanent transition

• Serve as a liaison with other military community agencies. Provide intensive case management services for assigned Sailors or family members

• Using existing resources, support family by providing necessary required forms, obtaining explanation and directions from subject matter experts, and advising them through the bureaucratic requirements associated with displacement or transition

• Provide feedback and information to CNIC leadership regarding family needs, lapses in the

• system, and response times

• Be solution focused and address system lapses in a timely and professional manner

• Utilize information technology including the internet as available to keep abreast of changes

• Serve families and provide support where needed while being responsive to the tempo and the overall needs within FFSP

• Coordinate and integrate family services and referrals utilizing on- and off-installation resources, state, intra-state, and federal services as necessary

• Ensure that all information and referral and individual emergency case management services are entered and counted in Fleet and Family Support Management Information System (FFSMIS)

• Ensure staff providing IDS and emergency case management services are accounting for all services scheduled and delivered in the automated Centralized Scheduling and Metrics system in use by the FFSP

• Other duties as assigned

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Required Education and/or Experience Qualifications

• Bachelor's degree in a social science or related field OR a combination of bachelor's education and experience equivalent to a bachelor's degree OR Four years' equivalent experience in a social science or related field

• Two years' experience providing program management, oversight of case management, or advocacy services

Required Qualifications

• Zeiders is a COVID-19 vaccination-required company and requires all employees to be vaccinated or seek an approved accommodation for a protected reason (medical or religious).

• Knowledge of the military and the challenges of the military life style as well as those resulting from Individual Augmentee orders or crisis situations

• Knowledge of state, federal, and local resources

• Understanding, sensitivity, and empathy for Sailors and family members from diverse racial, ethnic, and socioeconomic backgrounds

• Ability to intervene in crisis situations, using sound judgment, ethics, and common sense

• Proficiency in oral and written communication skills

• Knowledge of Microsoft Office Suite software and skilled in the use of office software

Other Skills and Abilities

• This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team.

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Job Title: Education Services Facilitator

Summary

The Education Services Facilitators are non-clinical personnel who provide classroom training, workshops and seminars by delivering quality of life programming to service members and their families. They also provide information and referral and one-on-one assistance to clients across a broad spectrum of quality of life programs.

Essential Duties and Responsibilities

• Develop training based on needs identified through program evaluation, needs assessment feedback, and survey data

• Provide information and referral and one-on-one assistance to clients across a broad spectrum of quality of life programs.

• Market programs

• Provide public awareness campaigns and programs offered in support of National Child Abuse Prevention and National Domestic Violence Awareness Months and other awareness themed months

• If responsible for family violence prevention, ensure that family violence prevention and education programs are provided with sufficient frequency to ensure that all of the following groups are trained: COs, XOs, Family Advocacy Program (FAP) Command POCs, senior enlisted personnel, Case Review Committee (CRC), Service members, chaplains, child care and youth activities staff, installation law enforcement, and medical staff. Ensure that FAP awareness and prevention education briefs and workshops shall include, at a minimum, the dynamics of child and domestic abuse, reporting requirements, the FAP, victim sensitivity and support, and the importance of community coordination

• Conduct education and training programs

• Train and oversee other staff members in education and training program delivery

• Ensure all information and referral and awareness and prevention education services are entered and counted in Fleet and Family Support Management Information System (FFSMIS)

• Ensure all prevention education services are accounted for and entered in the automated Centralized Scheduling and Metrics system in use by the FFSP

• Other duties as assigned

Supervisory Responsibilities

• This position has no supervisory responsibilities.

Required Education and/or Experience Qualifications

Education/Experience

• Bachelor's degree in adult education, social science, or related behavioral science field OR a combination of college education and experience equivalent to a bachelor's degree OR four years' equivalent experience.

• Two years' experience in training development and review, public speaking, and group presentation and facilitation skills

Required Qualifications

• Zeiders is a COVID-19 vaccination-required company and requires all employees to be vaccinated or seek an approved accommodation for a protected reason (medical or religious).

• Demonstrate general knowledge of FFSP programs and experience in one or more of following program area(s):

• Deployment

• Life Skills

• Cross-train in and support additional program areas as assigned

• Knowledge of the formulation and execution of needs assessment tools

• Knowledge of the military and the challenges of the military life style

• Skilled in providing group facilitation and knowledge of group dynamics

• Skilled in the use of program presentation technology and the ability to train others in presentation skill building

• Knowledge of the tenets of adult education and the development of training curricula based on the adult learning model

• Ability to manage multiple priorities

• Ability to use verbal and written communication skills effectively

• Ability to conduct program evaluations as well as interpret program evaluations, needs assessment feedback, and other data to implement results in educational program delivery and market planning to improve program effectiveness

• Knowledge of Microsoft Office Suite software and demonstrated ability to use software to prepare management reports and provide information

Other Skills and Abilities

This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team.

• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

This position may require overseas travel and training delivery at sea.

Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Job Title: Work and Family Life Consultant

Summary

Work and Family Life Consultants provide one-on-one consultation, information and referral, classroom training, workshops and seminars in support of the education and training component of Fleet and Family Support Program (FFSP) programs and services.

Essential Duties and Responsibilities

• Provide a wide range of programs and services to the FFSP

• Conduct training classes for Sailors and family members

• Provide specific information on resources available

• Work individually with clients where appropriate

• Ensure all information and referral, one-on-one, and group education services provided are entered and counted in Fleet and Family Support Management Information Systems (FFSMIS)

• Ensure all programs and services scheduled and delivered are in the automated Centralized

• Scheduling and metrics system in use by the FFSP

• Provide support related to disaster preparedness and response

• Other duties as assigned

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Required Education and/or Experience Qualifications

Education/Experience

• Zeiders is a COVID-19 vaccination-required company and requires all employees to be vaccinated or seek an approved accommodation for a protected reason (medical or religious).

• Bachelor's degree in social science or related behavioral science field OR a combination of social science education and experience equivalent to a bachelor's degree OR Four years' equivalent experience

• Experience making presentations and facilitating training for large and small groups

Required Qualifications

• Demonstrate general knowledge of FFSP programs and experience in one or more of following program area(s):

• Deployment

• Relocation

• Parent Education

• Life Skills

• Family Advocacy Program Education

• Transition Assistance and Family Employment

• Cross-training and support for additional program areas as assigned

• Knowledge of the formulation and execution of needs assessment tools

• Knowledge of the military and the challenges of the military life style

• Knowledge of social services and/or education delivery systems

• Skilled in providing individual education as well as group facilitation

• Knowledge of the tenets of adult education and the development of training curricula based on the adult learning model

• Ability to manage multiple priorities

• Ability to use verbal and written communication skills effectively

• Ability to conduct program evaluations and use those evaluations to improve program effectiveness

• Knowledge of Microsoft Office Suite software and demonstrated ability to use software to prepare management reports and provide information

Other Skills and Abilities

This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

This position may require overseas travel and training delivery at sea.

Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

This position requires the ability to obtain and maintain a secret security clearance

Zeiders is an industry leader in military and family support. Our company's reputation is based on providing top quality service with exceptional, dedicated employees. This approach has earned client confidence and repeat business from satisfied customers. Headquartered in Woodbridge, VA, Zeiders' employees support clients worldwide in behavioral health, military family resiliency, work-life education programs, and related services. We seek individuals with strong passion for what we do and our commitment to quality service.

Summary

The Personal Financial Counselor (PFC) program is seeking qualified individuals to work full-time with Service Members and their families on personal financial issues such as budget planning, credit management and debt reduction, as well as retirement and estate planning. These full-time positions are located on military installations throughout the continental Unites States and selected overseas locations.

Essential Duties and Responsibilities

The majority of Service Members and their families will require financial counseling and education to assist with establishing a basic level of financial literacy, good financial behavior and habits, long term financial planning to include retirement planning. The PFCs will be responsible for:

• Identifying immediate and long range measures to increase income, reduce household expenditures, and avoid additional financial burdens.

• Personal budget/financial planning to reduce, eliminate, and avoid debt and to achieve solvency and stability.

• Teaching Service members (and their families) money management techniques to encourage them to live within their means.

• Understanding credit, finance charges, interest rates and the implications of only paying the minimum amount each month.

• Educating military families on the importance of maintaining excellent credit histories and ratings.

• Establishing, monitoring, and protecting their credit.

• Teaching Service Members to make informed decisions and to be aware of associated costs such as insurance, maintenance, fuel costs, etc.

• Educating and counseling Service Members - about their retirement systems and providing financial models to assist them in establishing a comprehensive retirement plan

• Assisting with tax planning.

• Teaching Service Members and their families how to save for emergencies, unanticipated contingencies, and both short and long-term goals

• Other duties as assigned.

PFCs will traditionally provide support in one of three ways. Any combination of the three may be requested by the installation coordinator.

• Face-to-Face financial counseling: PFCs support and educate individuals and families to help address specific needs, including provision of appropriate resource referrals.

• Financial briefings: Facilitate briefings designed to promote awareness and educate Service Members and their families on various personal finance topics. PFCs facilitate requested briefings using a library of approved presentations and handouts on a variety of financial topics.

• Resource table: PFCs perform outreach and engage event attendees in conversations about setting financial goals, guidance to appropriate resources, as well as discussions on all areas of personal finance.

Required Education and/or Experience

• Zeiders is a COVID-19 vaccination-required company and requires all employees to be vaccinated or seek an approved accommodation for a protected reason (medical or religious).

• Ability to obtain and maintain a secret security clearance

• A minimum of a Bachelor's degree coupled with 3+ years of experience in financial counseling or education.

• A national certification as an Accredited Financial Counselor (AFC) OR Certified Financial Planner (CFP) OR Chartered Financial Consultant (ChFC).

• Counselors shall maintain a valid, unrestricted motor vehicle license.

• Demonstrated experience in utilizing MS Office products (Excel, Word, PowerPoint).

• A criminal history background check that includes a credit check, education and employment verification as well as an FBI fingerprint check are required to work in this program.

Preferred Qualifications

• Currently possess an active secret security clearance

• Previous military experience (including military spouses and/or as a service provider)

• Ability to travel up to 10% including some weekends with advanced notice.

• Ability to facilitate financial workshops and trainings to large groups and ability to tailor presentations to audiences as needed.

• Knowledge, skills, and abilities such as:

• Working knowledge of military, state, federal, and local resources.

• Understanding, sensitivity, and empathy for Service members and their family members.

• Ability to develop trusting helping relationships.

• Ability to work effectively with individuals and families from diverse racial, ethnic, and socioeconomic backgrounds.

• Ability to use sound professional judgment, ethical practice, and common sense.

• Ability to develop, implement, and evaluate financial needs of individuals and families.

Other Skills and Abilities

• All positions that require access to U.S. Government facilities and systems require U.S. Citizenship, and reliable transportation to travel to assigned locations and nearby facilities.

Physical Demands: Sits, stands, bends, lifts, and moves intermittently during working hours. The employee must occasionally lift and/or move up to 40 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

As a federal government contractor, all employees will be required to be fully vaccinated for COVID-19 by the legislative deadline for vaccine mandates. All candidates must attest to being able to meet this requirement in order to be considered

Job Title: Military Family Life Counselor (MFLC)

Summary

MFLC Counselors provide assessment, short-term, solution-focused counseling services and non-traditional walk around participant outreach to eligible individuals, marital or intimate partners, families, and groups. MFLC services shall be provided by licensed clinicians with specialized credentials, experience, and uniquely tailored skills to address the specific needs associated with adult military members, caregivers, and spouses. MFLC services shall enhance participants' ability to cope with the many challenges associated with the complex dynamics unique to the military service environment.

This position focuses on Adult and/or Embedded MFLCs: Adult MFLCs for an expected 12-month assignment term, with a possible 12-month extension.

Essential Duties and Responsibilities

• Works in partnership with installation and uniformed Points of Contact (POC) to ensure needs of service-members, families, and program requirements are met.

• MFLC Counselors provide assessment and short-term, solution-focused counseling services to eligible individuals, marital or intimate partners, families, and groups.

• Ability to perform accurate assessment of the client's presenting problem and to plan effective treatment for that problem. Knowledge of preventative models that strengthen service members' and their families' readiness and resilience by reducing the stresses/stressors of military life cycle.

• MFLCs have extensive knowledge of the military chain of command and feel comfortable interacting with all ranks within a military structure.

• Establish strong relationships with those having significant influence within the command structure.

• Ability to attend and brief at brigade and battalion staff meetings.

• Supporting installation events, fairs and ceremonies to establish trust and build relationships.

• Responds to critical incidents, surge, and on-demand events, and special requests directed by the POC and approved by the Office of Secretary of Defense (OSD) program manager.

• Manages duty to warn and restricted reporting situations according to Department of Defense (DoD) protocol.

• Conducts government approved presentations as requested.

• Enters counselor activity reporting daily through issued equipment while assuring accurate reporting and maintaining confidentiality of participants.

Required Education and Experience Qualifications

• Be fully vaccinated for COVID-19 by the legislative deadline for vaccine mandates

• Be U.S. citizens and speak fluent English.

• Possess a Master's degree from an accredited graduate program in a relevant field of study to work described in the contract to include, but not limited to, a mental health-related field such as social work, psychology, marriage/family therapy, or counseling.

• Be licensed (to practice independently) per the state and tier level requirements, compliant with industry-accepted standards for counseling performance.

• For assignments in the 50 states, counselors shall be licensed in the state and tier level in which the participant is receiving services.

• Be able to pass all background/suitability checks, which may include additional installation-specific requirements.

• This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required

Preferred Qualifications

• Prior military service/military family member and strong familiarity with military culture and command structure; experience developing productive relationships with high ranking military personnel preferred.

• Prior service as an MFLC counselor is strongly preferred.

Other Skills and Abilities

• Knowledge of the difficulties of adjusting to general life stresses as well as those resulting from the requirements of military life, and experience providing short-term counseling for those issues

• Knowledge of available military and community referral resources

• Knowledge of standard documentation requirements for clinical services

• Ability to work effectively with diverse racial, ethnic, and socioeconomic backgrounds

• Proficiency in oral and written communication skills

• Knowledge of Microsoft Office Suite software and skilled in the use of office software

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team.

• Customer Service - Manages difficult or emotional customer situations; Solicits customer feedback to improve service; Responsive to requests for service and assistance; Meets commitments.

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in the decision-making process; Makes timely decisions.

• Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and move up to 10 pounds.

Work Environment: The physical demands and work environment characteristics described here represent those encountered while performing the essential functions of this job. Zeiders may make reasonable accommodations to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Note: When working on military installations or related worksites, MFLC may be subject to site-specific requirements to work at designated locations. Specific assignments may require MFLC to have immunizations or vaccinations and current records of receiving them.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Job Title: Career Coaching Operations Supervisor

Summary:

We currently have an opening as a Coaching Services Operations Supervisor to work as a full-time employee of Zeiders Enterprises, Inc. (Zeiders) and provide support for geographically dispersed staff providing services under the Spouse Education and Career Opportunities (SECO) Program.

NOTE: Both a cover letter and resume are required for this position in conjunction with your application.

1:00 pm - 10:00 pm shift.

Essential Duties and Responsibilities:

• Manages career coaching employees virtually; is responsible for the overall direction, coordination, and evaluation of staff.

• Serves as primary management resource for approximately 10-15 career coach staff at a virtual contact center that operates Monday - Saturday, including holidays.

• Ensures that contract-related activities, including Government deliverables, personnel management, and call audits are conducted in accordance with Zeiders' corporate policies and management philosophy.

• Carries out supervisor responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Collaborates in a team environment as well as independently on tasks and projects.

• Uses critical thinking to solution problems that can surface at a moment's notice. Provides program guidance, staffing and Quality Control as needed, to ensure quality of service delivery and compliance with contract requirements.

• Understands and implements industry standard contact center practices.

• Works as part of an integrated contract management team that includes Quality Assurance, Reporting and Workforce Management.

Required Qualifications:

• Zeiders is a COVID-19 vaccination-required company and requires all employees to be vaccinated or seek an approved accommodation for a protected reason (medical or religious)

• A Master's degree in Career Counseling, Counseling, Higher Education Administration/Leadership, Education, Adult Education, or related field.

• Three (3) years' experience in higher education, workforce development or social service program administration / management.

• Three (3) years personnel management/staff supervision.

• Demonstrated evidence of successfully working in a fast-paced, deadline driven, team environment.

• Proven ability to supervise in a fast-paced, deadline driven environment that requires successfully managing multiple projects at a given time.

• Experience providing supervision to career coaches /career counselors who provided services to adults across the career development lifespan to include career assessments, career exploration, career decision-making, resumes, personal branding, interview strategies, job search strategies, etc.

• Supervisory/performance management experience including; onboarding, coaching, training, providing feedback, facilitating professional development, handling escalations (customer complaints), and processing daily operations such as managing leave, timecards, serving as Manager on Duty for the Career Center, etc.

• Experience providing career and educational counseling or coaching with diverse adult populations.

• Exceptional attention to detail and the highest degree of organization and self-management is required to successfully juggle multiple priorities while ensuring the highest quality standards.

• Excellent written and verbal communication skills.

• Proven ability to manage change, communicate contract expectations/deliverables in a positive and proactive manner.

• Demonstrated ability to build a cohesive team and foster a culture of service excellence.

• Comfort with technology to include working within multiple systems simultaneously.

Preferred Qualifications:

• Preference for candidates with extensive knowledge of post-secondary educational institutions and various types of certificate/degree programs.

• Preference for candidates with certification as a Certified Career Counselor (CCC), Nationally Certified Counselor (NCC) or Certified Workforce Development Professional (CWDP).

• Preference for candidates with MBTI and/or Strong Interest Inventory certification.

• Preference for candidates with familiarity with government contracting process through prior work experience.

• Preference for direct military lifestyle or populations knowledge or experience, such as from a Military Spouse, Veteran or Wounded Warrior.

Other Skills and Abilities:

This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Supervisory Responsibilities:

The position has people management duties and is responsible for the overall direction, coordination, and evaluation of these activities. Supervisory responsibilities are executed in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training and coaching employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. This is a supervisory position responsible for working a rotating Saturday every few weeks and will be responsible for covering the Career Center on holidays (in coordination with other Operations Supervisors).

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Customer Service - Effectively manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

• Interpersonal Skills - Focuses on solving conflict; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

• Verbal Communication - Speaks clearly and persuasively in all situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

• Ability to work both independently and as part of a team.

Physical Demands:

Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

As a federal government contractor, all employees will be required to be fully vaccinated for COVID-19 by the legislative deadline for vaccine mandates. All candidates must attest to being able to meet this requirement in order to be considered

Job Title: Work and Family Life Consultant

Summary

Work and Family Life Consultants provide one-on-one consultation, information and referral, classroom training, workshops and seminars in support of the education and training component of Fleet and Family Support Program (FFSP) programs and services.

Essential Duties and Responsibilities

• Provide a wide range of programs and services to the FFSP

• Conduct training classes for Sailors and family members

• Provide specific information on resources available

• Work individually with clients where appropriate

• Ensure all information and referral, one-on-one, and group education services provided are entered and counted in Fleet and Family Support Management Information Systems (FFSMIS)

• Ensure all programs and services scheduled and delivered are in the automated Centralized

• Scheduling and metrics system in use by the FFSP

• Provide support related to disaster preparedness and response

• Other duties as assigned

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Required Education and/or Experience Qualifications

Education/Experience

• Be fully vaccinated for COVID-19 by the legislative deadline for vaccine mandates

• Bachelor's degree in social science or related behavioral science field OR a combination of social science education and experience equivalent to a bachelor's degree OR Four years' equivalent experience

• Experience making presentations and facilitating training for large and small groups

Required Qualifications

• Demonstrate general knowledge of FFSP programs and experience in the following program area:

• Relocation

• Cross-training and support for additional program areas as assigned

• Knowledge of the formulation and execution of needs assessment tools

• Knowledge of the military and the challenges of the military life style

• Knowledge of social services and/or education delivery systems

• Skilled in providing individual education as well as group facilitation

• Knowledge of the tenets of adult education and the development of training curricula based on the adult learning model

• Ability to manage multiple priorities

• Ability to use verbal and written communication skills effectively

• Ability to conduct program evaluations and use those evaluations to improve program effectiveness

• Knowledge of Microsoft Office Suite software and demonstrated ability to use software to prepare management reports and provide information

Other Skills and Abilities

This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

This position may require overseas travel and training delivery at sea.

Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

As a federal government contractor, all employees will be required to be fully vaccinated for COVID-19 by the legislative deadline for vaccine mandates. All candidates must attest to being able to meet this requirement in order to be considered

Job Title: Customer Service/Administrative Support

Summary

Customer Service/Administrative Support personnel are normally the first point of contact for a client. They are responsible for providing basic information, scheduling appointments, and providing administrative support functions.

Essential Duties and Responsibilities

• Receive, screen, and direct callers and walk-in customers to the appropriate FFSP staff

• Provide general, basic information and referral of customers to military and community resources, utilizing other FFSP staff for more in-depth, complicated requests for information.

• Enroll and schedule customers in briefs, workshops, and classes and individual appointments, when not provided through centralized scheduling.

• Provide administrative and clerical services

• Provide a variety of administrative and clerical support functions, e.g., finalizing official correspondence, preparing military messages, making travel arrangements, distributing mass mailings, managing files, taking messages for staff

• Ensure that information and referral services provided are entered and counted in FFSMIS

Provide a variety of Counseling and Advocacy Program administrative support functions, e.g., preparing and finalizing official correspondence, data entry, attending and taking minutes at meetings, scheduling appointments, screening and directing potentially distraught and/or difficult callers or walk-in clients, managing files, maintaining referral and community resource directories

• Knowledge of basic customer service skills

• Ability to handle multiple tasks and determine priority of tasks

• Strong verbal and written skills

• Possess a general knowledge base of community and military resources

• Ability to follow directions carefully and understand complex protocols

• Ability to create meeting minutes, prepare correspondence, and conduct accurate data entry into required data systems

• Knowledge of military lifestyle and military ranks and organizations

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Required Education and/or Experience Qualifications

• Be fully vaccinated for COVID-19 by the legislative deadline for vaccine mandates

• High school diploma or GED

• Experience working with computers and office automation software

Preferred Qualifications

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.

Other Skills and Abilities

• This position requires access to U.S. Government facilities and systems.

• U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies :

• Ability to work both independently and as part of a team.

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Job Title: Education Services Facilitator

As a federal government contractor, all employees will be required to be fully vaccinated for COVID-19 by the legislative deadline for vaccine mandates. All candidates must attest to being able to meet this requirement in order to be considered

Summary

The Education Services Facilitators are non-clinical personnel who provide classroom training, workshops and seminars by delivering quality of life programming to service members and their families. They also provide information and referral and one-on-one assistance to clients across a broad spectrum of quality of life programs.

Essential Duties and Responsibilities

• Develop training based on needs identified through program evaluation, needs assessment feedback, and survey data

• Provide information and referral and one-on-one assistance to clients across a broad spectrum of quality of life programs.

• Market programs

• Provide public awareness campaigns and programs offered in support of National Child Abuse Prevention and National Domestic Violence Awareness Months and other awareness themed months

• If responsible for family violence prevention, ensure that family violence prevention and education programs are provided with sufficient frequency to ensure that all of the following groups are trained: COs, XOs, Family Advocacy Program (FAP) Command POCs, senior enlisted personnel, Case Review Committee (CRC), Service members, chaplains, child care and youth activities staff, installation law enforcement, and medical staff. Ensure that FAP awareness and prevention education briefs and workshops shall include, at a minimum, the dynamics of child and domestic abuse, reporting requirements, the FAP, victim sensitivity and support, and the importance of community coordination

• Conduct education and training programs

• Train and oversee other staff members in education and training program delivery

• Ensure all information and referral and awareness and prevention education services are entered and counted in Fleet and Family Support Management Information System (FFSMIS)

• Ensure all prevention education services are accounted for and entered in the automated Centralized Scheduling and Metrics system in use by the FFSP

• Other duties as assigned

Supervisory Responsibilities

• This position has no supervisory responsibilities.

Required Education and/or Experience Qualifications

Education/Experience

• Be fully vaccinated for COVID-19 by the legislative deadline for vaccine mandates

• Bachelor's degree in adult education, social science, or related behavioral science field OR a combination of college education and experience equivalent to a bachelor's degree OR four years' equivalent experience.

• Two years' experience in training development and review, public speaking, and group presentation and facilitation skills

Required Qualifications

• Demonstrate general knowledge of FFSP programs and experience in the following program area:

• Life Skills

• Cross-train in and support additional program areas as assigned

• Knowledge of the formulation and execution of needs assessment tools

• Knowledge of the military and the challenges of the military life style

• Skilled in providing group facilitation and knowledge of group dynamics

• Skilled in the use of program presentation technology and the ability to train others in presentation skill building

• Knowledge of the tenets of adult education and the development of training curricula based on the adult learning model

• Ability to manage multiple priorities

• Ability to use verbal and written communication skills effectively

• Ability to conduct program evaluations as well as interpret program evaluations, needs assessment feedback, and other data to implement results in educational program delivery and market planning to improve program effectiveness

• Knowledge of Microsoft Office Suite software and demonstrated ability to use software to prepare management reports and provide information

Other Skills and Abilities

This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team.

• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

This position may require overseas travel and training delivery at sea.

Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

As a federal government contractor, all employees will be required to be fully vaccinated for COVID-19 by the legislative deadline for vaccine mandates. All candidates must attest to being able to meet this requirement in order to be considered

Job Title: Coaching Services Operations Manager

Department/Contract: Spouse Education and Career Opportunities (SECO) Contract

Both a cover letter and resume are required for this position in conjunction with your application. A presentation will be required of finalists for this position.

Summary:

The SECO Program Coaching Services Operations Manager manages and supervises Operations Supervisors for Career Coaches delivering SECO Program services. Responsible for contract performance, compliance and staffing while delivering quality operations. Provide day-to-day operational management of the career center and interaction with the government Program POC's as appropriate. Develop and implement operational policies, procedures and guidelines for the effectiveness and efficiency of career coaching services operations. Ensure operational performance, quality control, and other performance standards are met and or exceeded. Supervise professional staff working in a contact center environment to deliver the full spectrum of career development services including; career exploration , career coaching, academic planning and job search assistance to military spouses. Ensure sufficient technical and operational call center resources are established to meet contract requirements and resolve complex issues as needed. Create and maintain efficiencies by developing positive call center work flows, using appropriate resources, evaluating by performance metrics and developing process improvement when necessary. Ensure that career coaches receive training to reflect current and future career development trends. Facilitate the approval process for government-directed training in accordance with contract requirements. Integrate career coaching activities into outreach and virtual services, e.g. webinars, social media, event support, etc. Work with the Deputy Program Manager of the Career Center in the execution of the program to provide reporting, briefing, quality control and other support as required for customer delight. This remote position is from 8:30 - 5:30 pm EST, Monday through Friday with occasional travel and holiday hours.

Essential Duties and Responsibilities:

• Provide support to the SECO Deputy Program Manager (DPM) for Career Center Operations in the operational direction and oversight of Career Coaching Services.

• Conduct operational planning, execution, and evaluation of a multi-faceted program that requires collaboration with the Department of Defense customers to identify new and innovative services for military spouse education and employment opportunities.

• Work cooperatively with the DPM for Career Center Operations and Advising Services Operations Manager in developing short and long range goals, objectives, policies and operating procedures in accordance with contract parameters for the Career Center and specifically Coaching Services.

• Ensure that contract service, quality, and performance requirements are met and standard operating procedures (SOP) compliance is maintained by the SECO Coaching Services Operations Supervisors.

• Advise the DPM for Career Center Operations and SECO Contract Program Manager of any contractual issues that may result in Contracting Office action and of any anticipated or proposed adverse personnel action.

• Develop and submit weekly/monthly/quarterly management reports on compliance, quality and contract deliverables regarding Coaching Services operations.

• Direct management and oversight of Coaching Services Operation Supervisors.

• Work with Coaching Services Operations Supervisors and staff to problem solve and facilitate issues and situations.

• Provide oversight of hiring process to ensure compliance with contract requirements and adherence to Zeiders' Human Resources policies for Career Coaching staff. Ensure that contract staff receives required corporate-sponsored training in coordination with the Training Director, Human Resources and the contract's learning specialists.

• Celebrate staff accomplishments and contract performance. Develop and implement performance standards; provide performance feedback and management consistent with Zeiders' Human Resources policies.

• Serve as senior POC in managing escalated customer service or compliance issues regarding career coaching to include research, response, and corrective action.

• Serve as POC for SECO staff for various contract features; interface with the government client and supporting contractors regarding SECO contract features.

• Serve as POC for SECO Coaching Services outreach deliverables coordination.

• Manage Senior Career Coach Projects and work assignments.

• Additional duties include, but are not limited to, the areas listed above.

Supervisory Responsibilities:

Manage Coaching Services Operation Supervisors who supervise career coaches. The position is responsible for the overall direction, coordination, and evaluation of these activities. Supervisory responsibilities are executed in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education and/or Experience Qualifications:

• Be fully vaccinated for COVID-19 by the legislative deadline for vaccine mandates.

• Master's degree in Career Counseling, Higher Education Administration/Leadership, Counseling, Education or related field

• 8 years personnel management/staff supervision delivered with preference for experience in a remote work setting.

• A minimum of 5 years' experience as a professional career counselor, higher education administrator or as a workforce development professional.

• Experience providing career coaching/counseling to diverse ADULT populations across the full career development lifespan to include career assessments, career exploration, career decision-making, resumes, personal branding, interview strategies, job search strategies, etc.

• Evidence utilizing a holistic approach to assist individuals with their career and educational goals.

• Experience working in higher education or extensive knowledge of post-secondary educational institutions and various types of certificate/degree programs,

• Strong written and verbal communication skills; ability to build rapport with individuals

• Demonstrated evidence of successfully working in a team environment

• Experience and proven track record with high-tempo technology-intensive service delivery operations, with a preference for a call center operations setting.

• Service as an active member of career workforce development and career counseling or coaching professional association with a commitment toward excellence in providing solutions to the military.

• Results-driven manager with the ability to influence and focus on continual process improvement.

• Ability to use Microsoft Office programs and a variety of technology applications.

Preferred Qualifications:

• An active certification in one of the following: the Certified Career Counselor (CCC) credential, Certified Clinical Supervisor of Career Counseling (CCSCC) or Certified Master of Career Services (CMCS) credential through the National Career Development Association, the Certified Workforce Development Professional (CWDP) credential through the National Association of Workforce Development Professionals, or the National Certified Counselor (NCC) credential through the National Board of Certified Counselors.

• MBTI and/or Strong Interest Inventory certification.3 years' experience managing call center environments.

• Demonstrable success in government contracting through prior work experience in a customer-facing role.

• Experience working in a call center or service operations environment.

• Former Military, Military Spouse, Veteran or Wounded Warrior.

• Other Skills and Abilities:

This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

• Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings; communicates with the highest level of professionalism when interfacing with government client.

• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports team's efforts to succeed.

• Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

• Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments; holds subordinate staff accountable for their performance.

• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality; discerns when center or website outages should be reported to the government client.

• Ability to work both independently and as part of a team.

Physical Demands:

Work is typically performed in an office environment. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

As a federal government contractor, all employees will be required to be fully vaccinated for COVID-19 by the legislative deadline for vaccine mandates. All candidates must attest to being able to meet this requirement in order to be considered

Job Title: Accredited Financial Counselor

Summary

Accredited Financial Counselors provide one-on-one consultation, information and referral, classroom training, workshops, and seminars in support of the education and training.

Essential Duties and Responsibilities

• Coordinate, publicize, and provide a wide variety of Personal Financial Management classes/workshops, e.g., car buying, basic budgeting, managing credit, debt liquidation, consumer awareness, insurance, savings and investments, and retirement planning

• Respond to requests for age-appropriate classes or seminars to youths and teens as part of on-base education

• Conduct initial and refresher Command Financial Specialist (CFS) training

• Assist Command Financial Specialists in developing General Military Training (GMT) on topics relating to Personal Financial Management

• Provide individualized financial counseling and assistance to Service members and families

• Assist Service members in establishing an extended absence financial plan

• Develop and make available informational financial materials to Service members and families

• Plan, organize, and develop new curriculum to be delivered by staff providing basic Personal Financial Management Education and Training per client request, when not otherwise available in CNIC standardized PFM curricula

• Provide Service members and their families consumer information and assistance in handling consumer complaints

• Ensure that all personal financial management group education, individual services delivered, and information and referral services are entered and counted in FFSMIS

• Ensure staff delivering personal financial management group education and personal financial management counseling are accounting for all services scheduled and delivered in the automated Centralized Scheduling and Metrics system in use by the FFSP

• Maintain the highest ethical standards

• Maintain up-to-date knowledge in the fields of personal finance and financial counseling.

• Knowledge of the formulation and execution of needs assessment tools

• Knowledge of the military and the challenges of the military life style

• Skilled in providing one-on-one consultation and training

• Skilled in providing group facilitation and knowledge of group dynamics

• Knowledge of the tenets of adult education and the development of training curricula based on the adult learning model

• Knowledge encompassing a wide range of financial areas, specifically those affecting the military and their families

• Ability to work productively with Command Financial Specialists

• Knowledge of the personal financial management issues facing Service members and their families and the ability to support them with individual assistance or through training in seminars or workshops or through appropriate referral

• Ability to manage multiple priorities

• Ability to use verbal and written communication skills effectively

• Ability to conduct program evaluations and use those evaluations to improve program effectiveness

• Knowledge of Microsoft Office Suite software and demonstrated ability to use software to prepare management reports and provide information

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Required Education and/or Experience Qualifications

• Be fully vaccinated for COVID-19 by the legislative deadline for vaccine mandates.

• Bachelor's degree OR a combination of education and experience equivalent to a bachelor's degree which equips the incumbent to serve as a personal financial management counselor

• Must possess and maintain national certification as an Accredited Financial Counselor

• Those who do not currently possess the Accredited Financial Counselor designation may be considered upon review of work experience, with the expectation to obtain the designation within a specified period of time

• This position requires access to U.S. Government facilities and systems, U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team.

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

• Mathematical Skills - Ability to perform general mathematical calculations for the purpose of creating business cases, budgets, etc. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

Travel: This position may require overseas travel and training delivery at sea in support of the Return and Reunion Program.

Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

As a federal government contractor, all employees will be required to be fully vaccinated for COVID-19 by the legislative deadline for vaccine mandates. All candidates must attest to being able to meet this requirement in order to be considered

Summary

The Personal Financial Counselor (PFC) program is seeking qualified individuals to work full-time with Service Members and their families on personal financial issues such as budget planning, credit management and debt reduction, as well as retirement and estate planning. These full-time positions are located on military installations throughout the continental Unites States and selected overseas locations.

Principal Responsibilities:

The majority of Service Members and their families will require financial counseling and education to assist with establishing a basic level of financial literacy, good financial behavior and habits, long term financial planning to include retirement planning. The PFCs will be responsible for:

• Identifying immediate and long range measures to increase income, reduce household expenditures, and avoid additional financial burdens.

• Personal budget/financial planning to reduce, eliminate, and avoid debt and to achieve solvency and stability.

• Teaching Service members (and their families) money management techniques to encourage them to live within their means.

• Understanding credit, finance charges, interest rates and the implications of only paying the minimum amount each month.

• Educating military families on the importance of maintaining excellent credit histories and ratings.

• Establishing, monitoring, and protecting their credit.

• Teaching Service Members to make informed decisions and to be aware of associated costs such as insurance, maintenance, fuel costs, etc.

• Educating and counseling Service Members - about their retirement systems and providing financial models to assist them in establishing a comprehensive retirement plan.

• Assisting with tax planning.

• Teaching Service Members and their families how to save for emergencies, unanticipated contingencies, and both short and long-term goals.

• Other duties as assigned.

PFCs will traditionally provide support in one of three ways. Any combination of the three may be requested by the installation coordinator.

• Face-to-Face financial counseling: PFCs support and educate individuals and families to help address specific needs, including provision of appropriate resource referrals.

• Financial briefings: Facilitate briefings designed to promote awareness and educate Service Members and their families on various personal finance topics. PFCs facilitate requested briefings using a library of approved presentations and handouts on a variety of financial topics.

• Resource table: PFCs perform outreach and engage event attendees in conversations about setting financial goals, guidance to appropriate resources, as well as discussions on all areas of personal finance.

Required Qualifications:

• Be fully vaccinated for COVID-19 by the legislative deadline for vaccine mandates.

• A minimum of a Bachelor's degree coupled with 3+ years of experience in financial counseling or education.

• A national certification as an Accredited Financial Counselor (AFC) OR Certified Financial Planner (CFP) OR Chartered Financial Consultant (ChFC).

• Counselors shall maintain a valid, unrestricted motor vehicle license.

• Demonstrated experience in utilizing MS Office products (Excel, Word, PowerPoint).

• A criminal history background check that includes a credit check, education and employment verification as well as an FBI fingerprint check are required to work in this program.

Desired Qualifications:

• Previous military experience (including military spouses and/or as a service provider)

• Ability to travel up to 10% including some weekends with advanced notice.

• Ability to facilitate financial workshops and trainings to large groups and ability to tailor presentations to audiences as needed.

• Knowledge, skills, and abilities such as:

• Working knowledge of military, state, federal, and local resources.

• Understanding, sensitivity, and empathy for Service members and their family members.

• Ability to develop trusting helping relationships.

• Ability to work effectively with individuals and families from diverse racial, ethnic, and socioeconomic backgrounds.

• Ability to use sound professional judgment, ethical practice, and common sense. Ability to develop, implement, and evaluate financial needs of individuals and families.

Other Skills and Abilities: All positions that require access to U.S. Government facilities and systems require U.S. Citizenship, and reliable transportation to travel to assigned locations and nearby facilities.

Physical Demands: Sits, stands, bends, lifts, and moves intermittently during working hours. The employee must occasionally lift and/or move up to 40 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

As a federal government contractor, all employees will be required to be fully vaccinated for COVID-19 by the legislative deadline for vaccine mandates. All candidates must attest to being able to meet this requirement in order to be considered

Job Title: Work and Family Life Consultant

Summary

Work and Family Life Consultants provide one-on-one consultation, information and referral, classroom training, workshops and seminars in support of the education and training component of Fleet and Family Support Program (FFSP) programs and services.

Essential Duties and Responsibilities

• Provide a wide range of programs and services to the FFSP

• Conduct training classes for Sailors and family members

• Provide specific information on resources available

• Work individually with clients where appropriate

• Ensure all information and referral, one-on-one, and group education services provided are entered and counted in Fleet and Family Support Management Information Systems (FFSMIS)

• Ensure all programs and services scheduled and delivered are in the automated Centralized

• Scheduling and metrics system in use by the FFSP

• Provide support related to disaster preparedness and response

• Other duties as assigned

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Required Education and/or Experience Qualifications

Education/Experience

• Bachelor's degree in social science or related behavioral science field OR a combination of social science education and experience equivalent to a bachelor's degree OR Four years' equivalent experience

• Experience making presentations and facilitating training for large and small groups

Required Qualifications

• Be fully vaccinated for COVID-19 by the legislative deadline for vaccine mandates.

• Demonstrate general knowledge of FFSP programs and experience in one or more of following program area(s):

• Deployment

• Relocation

• Parent Education

• Life Skills

• Family Advocacy Program Education

• Transition Assistance and Family Employment

• Cross-training and support for additional program areas as assigned

• Knowledge of the formulation and execution of needs assessment tools

• Knowledge of the military and the challenges of the military life style

• Knowledge of social services and/or education delivery systems

• Skilled in providing individual education as well as group facilitation

• Knowledge of the tenets of adult education and the development of training curricula based on the adult learning model

• Ability to manage multiple priorities

• Ability to use verbal and written communication skills effectively

• Ability to conduct program evaluations and use those evaluations to improve program effectiveness

• Knowledge of Microsoft Office Suite software and demonstrated ability to use software to prepare management reports and provide information

Other Skills and Abilities

This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

This position may require overseas travel and training delivery at sea.

Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

As a federal government contractor, all employees will be required to be fully vaccinated for COVID-19 by the legislative deadline for vaccine mandates. All candidates must attest to being able to meet this requirement in order to be considered

Summary

The Personal Financial Counselor (PFC) program is seeking qualified individuals to work full-time with Service Members and their families on personal financial issues such as budget planning, credit management and debt reduction, as well as retirement and estate planning. These full-time positions are located on military installations throughout the continental Unites States and selected overseas locations.

Principal Responsibilities:

The majority of Service Members and their families will require financial counseling and education to assist with establishing a basic level of financial literacy, good financial behavior and habits, long term financial planning to include retirement planning. The PFCs will be responsible for:

• Identifying immediate and long range measures to increase income, reduce household expenditures, and avoid additional financial burdens.

• Personal budget/financial planning to reduce, eliminate, and avoid debt and to achieve solvency and stability.

• Teaching Service members (and their families) money management techniques to encourage them to live within their means.

• Understanding credit, finance charges, interest rates and the implications of only paying the minimum amount each month.

• Educating military families on the importance of maintaining excellent credit histories and ratings.

• Establishing, monitoring, and protecting their credit.

• Teaching Service Members to make informed decisions and to be aware of associated costs such as insurance, maintenance, fuel costs, etc.

• Educating and counseling Service Members - about their retirement systems and providing financial models to assist them in establishing a comprehensive retirement plan.

• Assisting with tax planning.

• Teaching Service Members and their families how to save for emergencies, unanticipated contingencies, and both short and long-term goals.

• Other duties as assigned.

PFCs will traditionally provide support in one of three ways. Any combination of the three may be requested by the installation coordinator.

• Face-to-Face financial counseling: PFCs support and educate individuals and families to help address specific needs, including provision of appropriate resource referrals.

• Financial briefings: Facilitate briefings designed to promote awareness and educate Service Members and their families on various personal finance topics. PFCs facilitate requested briefings using a library of approved presentations and handouts on a variety of financial topics.

• Resource table: PFCs perform outreach and engage event attendees in conversations about setting financial goals, guidance to appropriate resources, as well as discussions on all areas of personal finance.

Required Qualifications:

• Be fully vaccinated for COVID-19 by the legislative deadline for vaccine mandates.

• A minimum of a Bachelor's degree coupled with 3+ years of experience in financial counseling or education.

• A national certification as an Accredited Financial Counselor (AFC) OR Certified Financial Planner (CFP) OR Chartered Financial Consultant (ChFC).

• Counselors shall maintain a valid, unrestricted motor vehicle license.

• Demonstrated experience in utilizing MS Office products (Excel, Word, PowerPoint).

• A criminal history background check that includes a credit check, education and employment verification as well as an FBI fingerprint check are required to work in this program.

Desired Qualifications:

• Previous military experience (including military spouses and/or as a service provider)

• Ability to travel up to 10% including some weekends with advanced notice.

• Ability to facilitate financial workshops and trainings to large groups and ability to tailor presentations to audiences as needed.

• Knowledge, skills, and abilities such as:

• Working knowledge of military, state, federal, and local resources.

• Understanding, sensitivity, and empathy for Service members and their family members.

• Ability to develop trusting helping relationships.

• Ability to work effectively with individuals and families from diverse racial, ethnic, and socioeconomic backgrounds.

• Ability to use sound professional judgment, ethical practice, and common sense. Ability to develop, implement, and evaluate financial needs of individuals and families.

Other Skills and Abilities: All positions that require access to U.S. Government facilities and systems require U.S. Citizenship, and reliable transportation to travel to assigned locations and nearby facilities.

Physical Demands: Sits, stands, bends, lifts, and moves intermittently during working hours. The employee must occasionally lift and/or move up to 40 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

As a federal government contractor, all employees will be required to be fully vaccinated for COVID-19 by the legislative deadline for vaccine mandates. All candidates must attest to being able to meet this requirement in order to be considered

Summary

The Business Manager works as a full-time employee of Zeiders Enterprises, Inc. (Zeiders) in the corporate Home Office in Woodbridge, Virginia. The position is responsible for supporting the Contract Manager in the contract and business financial management functions and working in close coordination and integration with other corporate functions, such as the Finance and Accounting Department. The Business Manager's two primary responsibilities are Contract Administration and Contract Financial Management.

Essential Duties and Responsibilities

• Contract Administration

• Issue and maintain consultant task orders

• Manage subcontractor invoicing in collaboration w/Contract Manager, assist w/sub-contract management

• Receive and process contract modifications

• Maintain contract documentation (Contract Notebooks) in accordance with company policies and practices

• Make recommendations to management regarding cost saving or profit generating opportunities and profitability improvement strategies

• Assist or complete contract management reports for client or internal company-use as assigned (i.e. Personnel Roster; Mgmt. of Positions Report, etc.) Contract Financial Management

• Interface with Controller/Finance and Accounting Department regarding cost reporting issues, deliverables and other reporting requirements; prepare contract invoices

• Assist in the preparation and management of contract budgets; monitor budget expenditures authorized; oversee budget for conformance to funding; track monthly financial execution and analyze financial information to determine present and future financial performance; identify budget and execution trends and recommend improvements accordingly

• Evaluate operating records and financial statements; prepare studies, reports and analyses in areas such as budgets, forecasts, financial plans, governmental requirements, statistical reports, cash flow projection and business forecasts

• Develop spreadsheets and databases of pertinent information for use in analyzing future Division plans and forecasts

• Coordinate with all levels of management to gather, analyze, summarize and prepare recommendations regarding contract and financial plans, trended future requirements, Government requirements and operating forecasts

• Assist the Controller/Finance and Accounting Department in the development of the budget, planning and other corporate financial requirements

Supervisory Responsibilities

• Manages subordinate supervisors who supervise other employees.

• The position is responsible for the overall direction, coordination, and evaluation of these activities.

• Supervisory responsibilities are executed in accordance with the organization's policies and applicable laws.

• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education and/or Experience Qualifications

• Be fully vaccinated for COVID-19 by the legislative deadline for vaccine mandates.

• Bachelor's degree in Business Administration, Accounting, Financial Management, or related field

• Experience may be substituted for education

• 5 years progressively responsible experience in Government contract management, business management, accounting or financial analysis/management.

• Must be able to comprehend and apply laws and regulations applicable to business operations in a Government contracting environment.

• Familiarity with complexities in government contracts including but not limited to:

• Large staff (150+ Full Time Equivalent)

• Multiple subcontractors or a large portion of service delivery through subcontracting

• Multiple types of contracts (Time and Material, Labor Hour, Firm Fixed Price, etc.)

• Large Other Direct Costs (ODCs) or travel funding/costs

Other Skills and Abilities

• This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team.

• Customer Service- Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

• Interpersonal Skills- Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

• Oral Communication- Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication- Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Teamwork- Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

• Judgment- Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

• Professionalism- Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

• Quality- Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

As a federal government contractor, all employees will be required to be fully vaccinated for COVID-19 by the legislative deadline for vaccine mandates. All candidates must attest to being able to meet this requirement in order to be considered

Position Description

Exceptional Family Member Program Case Liaisons develop and provide EFMP education and marketing to stress the importance of EFMP enrollment and provide non-medical case management for assigned EFMP families.

Essential Duties and Responsibilities

• Establish and maintain cooperative relationships with local MTF, School Liaison Officer, and school district to ensure deliver of integrated EFMP services

• Provide non-medical case management for assigned EFMP families and document case notes in NFAAS

• Coordinate with agencies and other service support offices to include installation medical and recreational facilities, community service agencies, and private organizations

• Educate and inform families on Special Education documentation and support services, i.e. school services, access to therapies, related resources, and workshops, etc. Facilitate effective communication and meeting planning strategies that will further empower families with effective tools to self-advocate for their EFM.

• Develop and provide EFMP education and marketing, to include providing command briefings, writing articles, and using multi-media publications/communication methods to conduct outreach and to stress the importance of EFMP enrollment

• Perform administrative functions associated with the training, education, and outreach program plans. Collect, analyze, and maintain training, education, and outreach materials, including: listings of services and resources, information on the command outreach concept and plan, reports, and surveys

• Ensure EFMP information is incorporated as appropriate in FFSP education and awareness campaigns

• Ensure EFMP group education, one-on-one consultation, and information and referral contacts and services are entered and counted in FFSMIS

• Serve as a resource in non-legal special education matters. When appropriate, make referrals to and collaborate with local JAG office who will provide legal advice and/or pro bono resources on Special Education matters.

• Ensure staff delivering EFMP Case Liaison are accounting for all services scheduled and delivered in the automated Centralized Scheduling and Metrics system in use by the FFSP

• Knowledge of the military and the challenges of the military life style as well as those resulting from the unique challenges of EFMP families

• Knowledge of state, federal, and local resources

• Understanding, sensitivity, and empathy for Sailors and family members from diverse racial, ethnic, and socioeconomic backgrounds

• Ability to intervene in crisis situations, using sound judgment, ethics, and common sense

• Proficiency in oral and written communication skills

• Knowledge of Microsoft Office Suite software and skilled in the use of office software

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Required Education and/or Experience Qualifications

• Be fully vaccinated for COVID-19 by the legislative deadline for vaccine mandates

• Bachelor's degree in a social science or related behavioral science field OR a combination of social science education and experience equivalent to a bachelor's degree OR Four years' equivalent experience

• Demonstrated experience providing case management or advocacy services and experience working with special needs individuals or families

• Completion of Health Insurance Portability and Accountability Act (HIPAA) training within 30 days of installation start date and annually thereafter; and completion of CNIC-approved special education training within 30 days of start date.

Other Skills and Abilities

This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies :

• Ability to work both independently and as part of a team.

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

As a federal government contractor, all employees will be required to be fully vaccinated for COVID-19 by the legislative deadline for vaccine mandates. All candidates must attest to being able to meet this requirement in order to be considered

Job Title: Work and Family Life Consultant

Summary

Work and Family Life Consultants provide one-on-one consultation, information and referral, classroom training, workshops and seminars in support of the education and training component of Fleet and Family Support Program (FFSP) programs and services.

Essential Duties and Responsibilities

• Provide a wide range of programs and services to the FFSP

• Conduct training classes for Sailors and family members

• Provide specific information on resources available

• Work individually with clients where appropriate

• Ensure all information and referral, one-on-one, and group education services provided are entered and counted in Fleet and Family Support Management Information Systems (FFSMIS)

• Ensure all programs and services scheduled and delivered are in the automated Centralized

• Scheduling and metrics system in use by the FFSP

• Provide support related to disaster preparedness and response

• Other duties as assigned

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Required Education and/or Experience Qualifications

Education/Experience

• Bachelor's degree in social science or related behavioral science field OR a combination of social science education and experience equivalent to a bachelor's degree OR Four years' equivalent experience

• Experience making presentations and facilitating training for large and small groups

Required Qualifications

• Be fully vaccinated for COVID-19 by the legislative deadline for vaccine mandates

• Demonstrate general knowledge of FFSP programs and experience in the following program area:

• Transition Assistance and Family Employment

• Cross-training and support for additional program areas as assigned

• Knowledge of the formulation and execution of needs assessment tools

• Knowledge of the military and the challenges of the military life style

• Knowledge of social services and/or education delivery systems

• Skilled in providing individual education as well as group facilitation

• Knowledge of the tenets of adult education and the development of training curricula based on the adult learning model

• Ability to manage multiple priorities

• Ability to use verbal and written communication skills effectively

• Ability to conduct program evaluations and use those evaluations to improve program effectiveness

• Knowledge of Microsoft Office Suite software and demonstrated ability to use software to prepare management reports and provide information

Other Skills and Abilities

This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

This position may require overseas travel and training delivery at sea.

Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

As a federal government contractor, all employees will be required to be fully vaccinated for COVID-19 by the legislative deadline for vaccine mandates. All candidates must attest to being able to meet this requirement in order to be considered

Job Title: Education Services Facilitator

Summary

The Education Services Facilitators are non-clinical personnel who provide classroom training, workshops and seminars by delivering quality of life programming to service members and their families. They also provide information and referral and one-on-one assistance to clients across a broad spectrum of quality of life programs.

Essential Duties and Responsibilities

• Develop training based on needs identified through program evaluation, needs assessment feedback, and survey data

• Provide information and referral and one-on-one assistance to clients across a broad spectrum of quality of life programs.

• Market programs

• Provide public awareness campaigns and programs offered in support of National Child Abuse Prevention and National Domestic Violence Awareness Months and other awareness themed months

• If responsible for family violence prevention, ensure that family violence prevention and education programs are provided with sufficient frequency to ensure that all of the following groups are trained: COs, XOs, Family Advocacy Program (FAP) Command POCs, senior enlisted personnel, Case Review Committee (CRC), Service members, chaplains, child care and youth activities staff, installation law enforcement, and medical staff. Ensure that FAP awareness and prevention education briefs and workshops shall include, at a minimum, the dynamics of child and domestic abuse, reporting requirements, the FAP, victim sensitivity and support, and the importance of community coordination

• Conduct education and training programs

• Train and oversee other staff members in education and training program delivery

• Ensure all information and referral and awareness and prevention education services are entered and counted in Fleet and Family Support Management Information System (FFSMIS)

• Ensure all prevention education services are accounted for and entered in the automated Centralized Scheduling and Metrics system in use by the FFSP

• Other duties as assigned

Supervisory Responsibilities

• This position has no supervisory responsibilities.

Required Education and/or Experience Qualifications

Education/Experience

• Bachelor's degree in adult education, social science, or related behavioral science field OR a combination of college education and experience equivalent to a bachelor's degree OR four years' equivalent experience.

• Two years' experience in training development and review, public speaking, and group presentation and facilitation skills

Required Qualifications

• Be fully vaccinated for COVID-19 by the legislative deadline for vaccine mandates

• Demonstrate general knowledge of FFSP programs and experience in one or more of following program area(s):

• Deployment

• Relocation

• Parent Education

• Life Skills

• Family Advocacy Program Education

• Transition Assistance and Family Employment

• Cross-train in and support additional program areas as assigned

• Knowledge of the formulation and execution of needs assessment tools

• Knowledge of the military and the challenges of the military life style

• Skilled in providing group facilitation and knowledge of group dynamics

• Skilled in the use of program presentation technology and the ability to train others in presentation skill building

• Knowledge of the tenets of adult education and the development of training curricula based on the adult learning model

• Ability to manage multiple priorities

• Ability to use verbal and written communication skills effectively

• Ability to conduct program evaluations as well as interpret program evaluations, needs assessment feedback, and other data to implement results in educational program delivery and market planning to improve program effectiveness

• Knowledge of Microsoft Office Suite software and demonstrated ability to use software to prepare management reports and provide information

Other Skills and Abilities

This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team.

• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

This position may require overseas travel and training delivery at sea.

Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

As a federal government contractor, all employees will be required to be fully vaccinated for COVID-19 by December 8, 2021. All candidates must attest to being able to meet this requirement in order to be considered

Job Title: Work and Family Life Consultant

Summary

Work and Family Life Consultants provide one-on-one consultation, information and referral, classroom training, workshops and seminars in support of the education and training component of Fleet and Family Support Program (FFSP) programs and services.

Essential Duties and Responsibilities

• Provide a wide range of programs and services to the FFSP

• Conduct training classes for Sailors and family members

• Provide specific information on resources available

• Work individually with clients where appropriate

• Ensure all information and referral, one-on-one, and group education services provided are entered and counted in Fleet and Family Support Management Information Systems (FFSMIS)

• Ensure all programs and services scheduled and delivered are in the automated Centralized

• Scheduling and metrics system in use by the FFSP

• Provide support related to disaster preparedness and response

• Other duties as assigned

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Required Education and/or Experience Qualifications

Education/Experience

• Be fully vaccinated for COVID-19 by December 8, 2021

• Bachelor's degree in social science or related behavioral science field OR a combination of social science education and experience equivalent to a bachelor's degree OR Four years' equivalent experience

• Experience making presentations and facilitating training for large and small groups

Required Qualifications

• Demonstrate general knowledge of FFSP programs and experience in the following program area:

• Transition Assistance and Family Employment

• Cross-training and support for additional program areas as assigned

• Knowledge of the formulation and execution of needs assessment tools

• Knowledge of the military and the challenges of the military life style

• Knowledge of social services and/or education delivery systems

• Skilled in providing individual education as well as group facilitation

• Knowledge of the tenets of adult education and the development of training curricula based on the adult learning model

• Ability to manage multiple priorities

• Ability to use verbal and written communication skills effectively

• Ability to conduct program evaluations and use those evaluations to improve program effectiveness

• Knowledge of Microsoft Office Suite software and demonstrated ability to use software to prepare management reports and provide information

Other Skills and Abilities

This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

This position may require overseas travel and training delivery at sea.

Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

As a federal government contractor, all employees will be required to be fully vaccinated for COVID-19 by the legislative deadline for vaccine mandates. All candidates must attest to being able to meet this requirement in order to be considered

Position Description

Job Title: Learning Specialist

Summary

The Learning Specialist works in the CNIC Division as part of the Professional Development and Training Team. This team supports government contracts delivering quality of life programming to service members and their families. The ideal candidate will have experience in instructional systems design, Articulate Storyline e-learning authorware, knowledge of the military lifestyle and/or community, and training facilitation experience (both in-person and online) This is a telework position.

Essential Duties and Responsibilities

• Apply the ADDIE model and the tenets of adult learning theory to develop curriculum and training products in support training the Navy's Fleet and Family Support Program workforce.

• Deliver live, instructor-led training via webinar technologies using Adobe Connect platform.

• Adhere to strict production schedules and meet aggressive deadlines

• Draft graphic materials in the PowerPoint package using advanced functions incorporating learner centered graphics in the design.

• Collaborate with team members and customers, to include using web based document management and collaboration tools.

• Research content and develop /or employ subject matter expertise on the Navy and/or Fleet and Family Support Programs and services

• Work collaboratively with the Learning & Development Contracts Portfolio Manager and Project Managers to develop content and maintain project schedules for Desk Guides, curriculum projects, digital media products and online professional training and technical support.

• Consult with internal and external customers to assess curriculum and training needs and solutions.

• Other duties as assigned.

  Required Qualifications

• Be fully vaccinated for COVID-19 by the legislative deadline for vaccine mandates.

• Knowledge of Navy and military family lifestyle issues; in-depth knowledge of military family programs and the Navy's Fleet and Family Support Program.

• Proven experience writing instructional media products, curriculum, program management and desk guides, and adherence to rigorous quality standards.

• Expertise in curriculum development and/or instructional design specifically utilizing the ADDIE model accepted by the Association for Talent Development for instructor led curriculum as well as on-demand e-learning products using Articulate Storyline, Lectora or Captivate software.

• Skill in web-based facilitation and online learning platforms such as Adobe Connect, Web Ex or Zoom hosted on a Learning Management System.

• Superior writing skills to produce commercial quality curriculum and training products.

• Demonstrated success in adhering to strict production schedules and ability to meet aggressive deadlines.

• Proficiency in using common industry software applications to include Microsoft Office suite.

• High comfort level with the use of technology for communication and task completion.

Supervisory Responsibilities

• This position has no supervisory responsibilities

Required Education and/or Experience Qualifications

• BA/BS degree in Education, Instructional Design or Liberal Arts.

• Two years' experience in instructional design and training delivery.

• Superior writing skills to produce commercial, published level products

• Demonstrated experience in curriculum development and/or instructional design specifically the ADDIE model accepted by the Association of Talent Development.

• Ability to facilitate and train online or in person.

• Experience and understanding of being part of a virtual team.

• Demonstrated proficiency in using common industry software including Microsoft Office applications.

Preferred Qualifications

• Familiarity/Experience with Articulate/Storyline eLearning software.

• Certified Professional in Learning and Performance (CPLP): Association of Talent Development

• Familiarity with and routinely use social media.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Ability to work both independently and as part of a team. Supports everyone's efforts to succeed.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.