Company Detail

Job Description

Description

Amazon Web Services (AWS) is seeking experienced finance talent to join its North America Commercial Sales Finance team and serving as dedicated finance partner to our Auto & Manufacturing sales division. This is an exciting opportunity to become a part of one of the most dynamic and fastest growing organizations at Amazon.

The role will work closely with business and finance stakeholders to support and drive one of the largest and most complex North America businesses in AWS. The candidate will be responsible for analyzing and forecasting revenue and customer acquisition trends to monitor state of the business health, deep-diving variances to uncover operating insights, collaborating on strategic investment opportunities and programs to optimize financial returns, establishing/enhancing governance mechanisms, and driving planning and forecasting rhythms.

Successful candidates will have a high degree of intellectual curiosity, a passion for uncovering insights to drive business outcomes at scale, the ability to influence senior stakeholders via strong written and verbal communication skills and the capacity to prioritize effectively while dealing with ambiguity.

Key job responsibilities

- Collaborate with senior business stakeholders on revenue, customer acquisition, and strategic investment decisions that balance growth objectives with financial returns

- Invent and design scalable detailed reporting to monitor the business and financial health

- Deep dive drivers of monthly & quarterly variances in expense, revenue, and business performance metrics and provide key insights to business stakeholders to inform operating strategies

- Support planning and forecasting for NAMER Auto & Manufacturing division, and influence business stakeholders to ensure initiatives and any get to green plans are aligned with broader organizational objectives

- Develop and implement governance mechanisms to protect AWS investments

- Perform ad-hoc analyses to help business leaders solve complex problems and understand financial implications

Basic Qualifications

• 3+ years of tax, finance or a related analytical field experience

• Bachelor's degree in finance, accounting, business, economics, or a related analytical field (e.g., engineering, math, computer science), or Bachelor's degree and 3+ years of quantitative role (engineering, process re-engineering, quality assurance) experience

Preferred Qualifications

• 4+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience

• MBA, or CPA

• Knowledge of Tableau

• Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)

• 4+ years of applying key financial performance indicators (KPIs) to analyses experience

• 4+ years of creating process improvements with automation and analysis experience

• 4+ years of identifying, leading, and executing opportunities to improve, automate, standardize or simplify finance or business tools and processes experience

• Six Sigma Black Belt

• Experience with advanced use of SQL for data mining and business intelligence

• Experience as a lean sensei, or experience working as a Quality Assurance Engineer

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $60,200/year in our lowest geographic market up to $128,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Job Detail

• Company:
  Amazon

Job Description

Description

-Come be a part of a rapidly expanding $35 billion dollar global business. At Amazon Business, a fast-growing startup passionate about building solutions, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech & retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations thrive. At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries. Unlock your career potential.-

Key job responsibilities

(including, but not limited to)

Act as Product Owner and Program Manager on programs or products implemented by Sales Operations (People, Process and Technology focused solutions).

Work with internal and external Customers as needed to gather and document Business Requirements and User Stories, propose solutions, evaluate feasibility, technology assessment, ROI and complexity for a wide variety of potential process and system solutions.

Drive core Sales Operations processes - Territory Planning, Quota Development, Sales Performance Management, Sales Incentive programs, data issue resolution.

Partner with core internal Technical teams (CRM, Data Warehouse, etc.) to design and implement sales operations solutions to address customer needs.

Analyze sales processes and mechanisms for sub-optimal performance, with a focus on defect reduction and productivity. Communicate findings clearly and effectively and make recommendations for improvement.

Identify root causes of problems and demonstrate the ability to develop and make recommendations for solutions to mitigate root cause.

Model and simulate improvements to existing business processes, walking through 'what if' scenarios and dry runs to identify and resolve gaps prior to implementation.

Support annual planning activities and develop actionable insights.

Basic Qualifications

• Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field

• Experience with sales CRM tools such as Salesforce or similar software

• Experience defining, refining and implementing sales processes, procedures and policies or equivalent

Preferred Qualifications

• 5+ years of finance, business management and sales operations experience

• Experience working within a high-growth, technology company

• 5+ years of Microsoft Excel experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $79,300/year in our lowest geographic market up to $169,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Job Detail

• Company:
  Amazon

Job Description

Description

Do you like helping Independent Software Vendors (ISVs) implement innovative cloud computing solutions and solve technical problems? Would you like to do this using the latest cloud computing technologies? Do you have a knack for helping groups understand application architectures and integration approaches, and the consultative and leadership skills to launch a project on a trajectory to success?

Do you want to be part of the Solution Architecture team helping to establish Amazon Web Services (AWS) as a leading technology platform? Would you like to be part of a sales group, but have your opinion valued as a technical resource as part of planning and strategies?

Amazon Web Services is looking for a highly motivated Solutions Architect to help accelerate our growing GovTech business as part of the World Wide Public Sector practice, working closely with Government Technology companies. As a Solutions Architect within AWS, you will have the opportunity to help shape and deliver on a strategy to build broad use of Amazon's utility computing web services (e.g., AWS EC2, AWS S3, AWS RDS, and AWS CloudFront) directly with customers and our ecosystem of system integrators and solution providers. Your broad responsibilities will include: owning the technical engagement and ultimate success around specific implementation projects; defining implementation architectures, responding to RFPs, developing a deep expertise in the AWS technologies as well as broad know-how around how applications and services are constructed using the AWS platform; and being a subject matter expert on security as it relates to customer applications and services.

Key job responsibilities

As a Solutions Architect on our team, you will provide exceptional technical design and thought leadership to the GovTech markets for cloud computing working with a world class sales and business development team. You will lead efforts to capture and share best-practice knowledge amongst the AWS solution architect community. You will gain the opportunity to learn from, collaborate with, and educate some of the brightest technical minds in the industry today across the breadth of enterprise architecture.

We are looking for someone who is passionate about the following:

• Helping our customers to design and create cloud computing architectures

• Being a Strategic Advisor

• Our company credo: -Work hard. Have fun. Make history.- It's critical to love what you do and take pride in your value proposition to our customers.

• Deep-dive technical discussions around design and an intellectual curiosity to always keep your technical skills current while maintaining a pulse on industry trends.

With experience in the following key areas:

• Technical presentation experience - White board, small and large group presentations

• Technical - Web Services development/deployment experience, cloud computing

• Operational - Web site/services operations, management, and security

Ability to travel 30%

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Basic Qualifications

• 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience

• 3+ years of design, implementation, or consulting in applications and infrastructures experience

• 10+ years of IT development or implementation/consulting in the software or Internet industries experience

Preferred Qualifications

• 5+ years of infrastructure architecture, database architecture and networking experience

• Knowledge of SAP systems (like SAP Business Suite, S/4HANA, SAP Business Warehouse, SAP HANA, SAP Business Objects, etc.) and their architecture and infrastructure needs

• Experience working with end user or developer communities

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Job Detail

• Company:
  Amazon

Job Description

Description

Go beyond protecting Amazon Web Services (AWS) and have a direct impact on new cutting-edge initiatives at Amazon. Work across multiple security domains as well as strategic security partnerships. Since 2006, our great team at AWS has been enabling our customers to bring great ideas to life in ways that aren't possible in traditional IT environments.

AWS Security is looking for a Security Engineer to design and evaluate security controls, and help validate that our services, applications, and emerging technologies are designed and implemented to the highest security standards. You will engage with teams creating exciting new technologies, requiring highly calibrated security judgment outside of existing IT and security structures. You will be responsible for analyzing the security of applications and services, discovering and addressing security issues, building security automation, and decisively taking action to remediate emerging threats throughout a full secure development life-cycle (SDLC).

This role will provide career growth opportunities as you gain new security skills in the course of your work. Security Engineers at AWS have an opportunity to experiment, learn, build tools, and work with teams building new technology and services at massive scale. Security Engineers at all levels have the opportunity to learn from and be mentored by those who are building and securing our cutting-edge services. A Security Engineer is also expected to be a mentor for others and be a trusted security advisor within the organization.

As a Security Engineer at Amazon, you are expected to have technical expertise in multiple domains and provide significant contributions to the AWS Security team and to multiple groups throughout Amazon. Security Engineers are expected to develop elegant solutions to complex security risk problems and apply appropriate technologies while following security engineering best practices.

As a Security Engineer at Amazon, you are expected to demonstrate strong Amazon leadership principles. This role requires the ability to foster constructive dialogue and seek resolution when confronted with differing opinions on security risks. Engineers in this role are expected to participate fully in the planning of the AWS Security team's work and constantly seek opportunities for process improvement.

A successful candidate will need a combination of troubleshooting, technical, and communication skills. An AWS Security Engineer must have the ability to take ownership and deliver on multiple complex objectives which may include project and software development work.

Key job responsibilities

• Shaping new services through security review of design, architecture, and implementation

• Secure development life-cycle (SDLC) practices including threat modeling and security testing

• Strongly influence decision-makers and stakeholders to achieve a consistently high security bar for new services

• Scope and assist in penetration testing engagements for services that will operate at cloud-scale

• Create security guidance and documentation for team and customers

• Develop security tools and automation

• Develop and deliver security training and outreach to internal development teams

• Lead security projects (including security reviews, tool development, and creation of new security practices) with end-to-end ownership across AWS and Amazon initiatives

• Support for mentoring, team building and recruiting activities in a company where security is a critical priority

• Opportunities to communicate security findings to senior leadership across the company

About the team

About Amazon Security

Diverse Experiences

Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why Amazon Security?

At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Inclusive Team Culture

In Amazon Security, it's in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.

Training & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.

Basic Qualifications

• Bachelor's degree in computer science or equivalent

• 2+ years of any combination of the following: threat modeling experience, secure coding, identity management and authentication, software development, cryptography, system administration and network security experience

• Knowledge of system security vulnerabilities and remediation techniques, including penetration testing and the development of exploits or equivalent

• Knowledge of networking protocols such as HTTP, DNS and TCP/IP

• Experience with programming languages such as Python, Java, C+Preferred Qualifications

• Experience with AWS products and services

• Experience applying threat modeling or other risk identification techniques or equivalent

• Experience implementing security solutions that resolve security and business risk trade-offs

• An understanding of communication protocols and data formats (such as TLS, HTTP(S), JSON, XML, Web Sockets)

• An understanding of Identity and authorization provider technologies (OAuth, SAML, OIDC, Identity Federation)

• An understanding of cryptography, web service frameworks, mobile application architectures, and service architectures (such as event-driven, service-oriented, or serverless architectures)

• Strong written and verbal communication skills with the ability to engage directly with senior leadership

• Ability to discover and communicate deep technical issues in terms of business risk with non-experts and senior leaders

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Job Detail

• Company:
  Amazon

Job Description

Description

AWS Marketing is seeking a

Senior Product Manager-Tech to oversee the primary AWS Marketing instance of Adobe Marketo. This Sr Product Manager will define and lead

key strategic initiatives to improve the core experience of hundreds of marketing

email users; implement new capabilities to enhance end customer experience and improve security and instance stability; and influence key partner roadmaps.

Key job responsibilities

-Define, prioritize and plan the execution of strategic initiatives.

-Implement new features to improve stakeholder and end customer marketing experience

-Influence key external and internal partner roadmaps

-Work with internal support/operations, program management and engineering teams to administer our Marketo instance and keep it stable, secure and scalable

-Develop, own and track organizational goals, as defined through Operational

Planning (OP) process.

-Communicate progress and work with teams with dependent programs. Ensure

delivery of assigned organizational goals. Schedule and secure resources and manage

cross-functional teams to deliver to these goals.

-Establish, refine and implement mechanisms to ensure cross functional alignment

and establish clear escalation mechanisms. Identify and manage stakeholder groups,

and provide regular business reports to those groups.

-Manage relationships with executive stakeholders and provide them with regular

business updates.

-Act as a knowledgeable resource, sharing best practices in project management and

program management.

About the team

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

Basic Qualifications

• Experience owning/driving roadmap strategy and definition

• Experience contributing to engineering discussions around technology decisions and strategy related to a product

• Experience managing technical products or online services

Preferred Qualifications

• Experience using Adobe Marketo or similar marketing automation platform

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Job Detail

• Company:
  Amazon

Job Description

Description

The My HR Live Support (MHLS) is currently recruiting for a Senior Workforce Analyst.

MHLS is an employee facing group that provides customer service to Amazon employees primarily via phone. The team uses employee feedback, employee activity data, and metrics to identify current problems with the intent of eliminating them. Workforce Analysts support the MHLS team by providing a workforce management system needed to maintain a productive and effective workforce.

We are looking for an exceptional analyst who is passionate about the Customer Experience, who thinks and acts globally, and who has the ability to contribute major new innovations to join us as a Senior Workforce Analyst.

The ideal candidate will possess both an optimization background that enables him/her to manage quantitative planning and a demonstrated ability to think broadly and strategically about customer service initiatives. The Senior Workforce Analyst will experience a wide range of problem solving situations, long term to real-time, requiring extensive data collection and analysis while partnering closely with Operational leaders.

Position Responsibilities :

- To ensure capacity alignment is based on expected volume, identify and take necessary actions for short and long term deficits to meet service standards

- To ensure volume variations are being analyzed and called out, and partner with demand forecasting team to bridge the gaps for future occurrences

- To provide real-time support and make appropriate decisions to maximize resource efficiency and utilization

- To analyze global site performances and determine optimal production and off production activities, shrinkage and occupancy targets

- To lead, develop and maintain reporting initiatives across supported regions for continuous delivery improvements

- To partner closely with leadership and support teams to discuss and drive planned strategies for controlled execution

- To provide program health insights to senior leaderships at weekly and monthly level

- To engage in projects and initiatives impacting headcount and cost variables

- To lead by example and provide necessary support to scale up fellow team members across geographies

- To mentor and support Workforce Analysts and Real Time Analysts

Basic qualifications

- 5 years of WFM/Business Intelligence experience or equivalent

- Experience in developing reports and dashboards using OBIEE, SQL, QuickSight or other reporting platforms

- Bachelor's degree or significant college course work, or preferably in Engineering, Business Administration, Mathematics, Science or related field

- Excellent communication and interpersonal skills, with the ability to be personable yet maintain backbone

- Advocate for automation and use of data to solve business problems

- Experience in managing end to end projects or programs

- Knowledge of workforce management programs

- Expert knowledge of MS Excel and other MS Office software

Preferred qualifications

- Knowledge of Six Sigma/Lean Processes

- Working knowledge of statistical modeling tools used in forecasting

- Capacity planning experience

- Experience extracting and transforming complex data sets (ETL administration)

Preferred qualifications

- 5+ years of Human Resources experience

Basic Qualifications

• Knowledge of Microsoft Office products and applications

• 5+ years of Workforce management experience (for internal candidates) resources experience

• 5+ years of Workforce management experience (for external candidates) resources experience

• Experience in contact center operations

• Bachelor's degree

• Solid proven experience in a live queue contacts environment

• Solid proven experience using contact center technology

• High proficiency in Microsoft Excel

• Experience in Contact Center Operations

• Exceptional analytical skills

Preferred Qualifications

• Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards

• Bachelor's degree

• Knowledge of Six Sigma/Lean Processes

• Working knowledge of statistical modeling tools used in forecasting

• Capacity planning experience

• Experience extracting and transforming complex data sets (ETL administration)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Job Detail

• Company:
  Amazon

Job Description

Description

This is not your typical Sales Development role. Do you crave an environment that is fast-paced and highly innovative? Do you aspire to continuously learn and grow? Join a growing team at the market leader for cloud services and help shape the future of the North America Sales organization!

Take the lead in unlocking growth potential for both new and existing AWS customers. As an AWS Partner Demand Generation Representative, you will be part of shaping the future of how technology is deployed for AWS customers. The Amazon Web Services cloud platform helps companies of all sizes transform and reinvent their businesses to meet the needs of their customers and communities around the world. From enabling rapid and individually customized cancer treatments to helping Fortune 500 companies meet their carbon emissions goals, the AWS technology stack is the backbone of some of the most innovative solutions to the World's most pressing problems. According to Gartner, AWS is the leading cloud provider, both in terms of ability to execute and completeness of vision. With only 5% of all IT spend in the cloud, we are still in the early stages of what is possible.

Shape the future of how technology is deployed for our customers. Amazon Web Services is growing our Cloud Sales Center (CSC) team to help more companies make the move to AWS. If you are passionate about cloud technology, sales, and driving meaningful impact to a wide variety of customers, AWS could be the right fit for your next career move. AWS offers an innovative environment where you can advance your career through our growing sales organization on a learning and earning path.

Our Demand Generation team acts as the flywheel for pipeline and talent within the AWS Global Sales organization, focusing on prospects and customers of all types by generating new business opportunities across thousands of accounts. As a Partner Demand Generation Representative (PDGR), you will have the exciting opportunity to help prospects and customers solve critical business challenges, pursue growth, and maximize business impact using AWS solutions by leveraging partner resources. You will work with external Partner One Teams for strategic growth involving fostering collaboration, leveraging each other's strengths, and aligning goals towards achieving mutual success. You will partner closely with Account Teams to develop a deep understanding of the primary industries, accounts and personas within your territories, developing new relationships across all organizational levels (from technical admins to Line of Business executives). You will collaborate with internal and external partners to develop and execute comprehensive prospecting plans that identify new customer use cases. Once engaged with a customer or prospect, you will use effective communication and technical acumen to uncover and understand their critical business issues.

Key job responsibilities

• Responsible for driving net new business through customer acquisition strategies.

• Leveraging both one-to-many and one-to-one outbound campaigns, as well as qualifying inbound opportunities from marketing and partner channels, you will play a crucial role in expanding our customer base.

• Understanding of customer verticals, industry trends, key players, and segment solutions to effectively address business challenges and opportunities.

• Work with other sales team members to ensure the opportunity is understood and next steps are clearly defined via demonstrations, discovery, and qualification.

• Utilize product knowledge and internal resources that will help you leverage technical skillsets to meet customers' needs.

• Achieve all input and output goals including: customer calls complete, meetings scheduled, and opportunities created.

• Drive net new business via customer acquisition by leveraging one-to-many and one-to-one outbound campaigns in addition to qualifying inbound opportunities from marketing and partner channels.

• Expand services breadth and consumption within your existing customer base via account planning and territory management.

• Accurately track activity and develop pipeline using a CRM (Salesforce), with the ability to leverage self-service reporting tools.

• Innovate new and creative ways to engage with new customers and expand on existing customer relationships.

• Understand the technology footprint, technical challenges, and business objectives that each one of your customers faces.

We are open to hiring candidates to work out of one of the following locations:

Arlington, VA, USA

Seattle, VA, USA

About the team

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• Experience in IT sales

• Experience navigating prospective accounts from and into a senior executive level to identify new customer opportunities

• Bachelor's degree or equivalent

Preferred Qualifications

• Sales or equivalent certification

• Experience using Salesforce

• Experience with Microsoft Office products and applications

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Job Detail

• Company:
  Amazon

Job Description

Description

At MHLS, we're looking to hire a WFM Analyst to be part of the MHLS Workforce Management team. The selected candidate will be responsible for managing operational KPIs and site level performances thereby delivering as global WFM POC for the team. The expectation is to ensure effective management of the incoming and outbound phone, chat and email volumes by analyzing forecast details from Economists team and drafting way forward plans in terms of peak readiness, HC hiring etc. The position will have high visibility to all the operations teams from Costa Rica, the US and India.

Position Responsibilities:

- To Analyze HC requirement based on recent volumes, trends and reporting it to LT team for visibility and discussion

- Monitoring real-time performance, adjusts off-line activities and provide guidance to leadership to ensure a consistent customer experience

- Ensure that Operational metrics like service levels, occupancy, PTL, utilization etc. are being met by all Orgs/skills at daily level

- Reviewing weekly data of reports share by WFM on efficiency and daily metrics and provide insights on WBR/MBR/YBR narratives

- To liaise with all network POCs (WFM and Ops) for owned Org/skill and work on gaps/opportunity areas which may impact operational metrics

- To ensure timely closure on all planning related activities like training & QA requests, optional and mandatory holidays planning, Shift rollovers, BCP planning etc.

- To ensure capacity alignment (schedule) is based on expected volume and take necessary actions in case of short term deficits

- To mentor and develop fellow RTAs with all WFM required skills and knowledge

- To deep dive and provide insights on metric misses with factual callouts and path to greens (PTGs)

- To ensure expected processes are followed by Operations, invent & simplify current processes to remove waste or non-value enablers

Experience/Skills

- Strong understanding of MHLS business and events impacting business

- Strong numerical and analytical skills

- Demonstrated ability in making real-time effective decisions in uncertain and ambiguous circumstances

- Demonstrated ability to communicate effectively in a multi-cultural environment

- Demonstrated ability to work under pressure

- Demonstrated effective time management skills

- Ability to effectively interact with employees at all levels of the organization

- Ability to maintain confidentiality

- Demonstrates effective communication and public speaking skills

- Able to give and receive feedback effectively

- Positive and enthusiastic work ethic

- Demonstrates resilience, drive and ownership for own personal development

- Strong attention to detail

- Ability to multitask

Basic qualifications

5+ years of WFM Management experience

resources

Experience in contact center operations

Bachelor's degree

Solid proven experience in a live queue contacts environment

Solid proven experience using contact center technology

High proficiency in Microsoft Excel

Experience in Contact Center Operations

Exceptional analytical skills

Preferred qualifications

5+ years of Human Resources experience

Basic Qualifications

• 5+ years of Workforce management experience (for internal candidates) resources experience

• 5+ years of Workforce management experience (for external candidates) resources experience

• Experience in contact center operations

• Bachelor's degree

• Solid proven experience in a live queue contacts environment

• Solid proven experience using contact center technology

• High proficiency in Microsoft Excel

• Experience in Contact Center Operations

• Exceptional analytical skills

Preferred Qualifications

• 5+ years of human resources experience

• Experience in contact center operations

• Solid proven experience in a live queue contacts environment

• Solid proven experience using contact center technology

• High proficiency in Microsoft Excel

• Experience in Contact Center Operations

• Exceptional analytical skills

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Job Detail

• Company:
  Amazon

Job Description

Description

Would you like to accelerate and maximize business value across AWS and Pan Amazon services for the world's most complex enterprise businesses? Do you have a track record of successfully defining and executing disruptive strategies for enterprise digital transformation journeys?

We are seeking a Cloud Transformation Strategist to join our Strategic Customer Engagements (SCE) team to develop our most complex and strategic commercial pursuits. In this role, you will help customers create a vision and execute on a transformation strategy across AWS Cloud and Pan Amazon offerings to reimagine, reinvent, transform, and create new business models and economic value.

As a thought leader in Cloud driven business, you will help customers create the transformation roadmap. We are looking for industry specific (or cross-industry) expertise (e.g., Health and Life Sciences, Insurance, Banking, Automotive, Media and Entertainment etc.) and a breadth of functional expertise (e.g., Supply Chain, Smart Factory, Shop Floor etc.) to work with our customers. If you have a track record of success on large, complex, and multi-year transformation engagements, this opportunity may be for you.

Key job responsibilities

- Work with senior leaders (CEO, CFO, COO, CIO, CTO, Line of Business SVP's etc.) to create and align on a thesis of transformation and to build a common vision of transformation strategy

- Influence C-level executives and build trusted relationships

- Build the case for change and prepare board-ready presentations and briefings for communication to senior executive stakeholders

- Serve as the AWS business sponsor for the strategic transformation initiative

- Engage in pursuits that span across multiple Amazon businesses

- Partner closely with Sales Leadership teams and the Field Sales organization

- Partner with cross-functional teams across Amazon and partners (legal, product, engineering, architecture, structuring, and professional services) to execute a winning pursuit

- Shape or reshape opportunities to meet the needs of our customers while leveraging Amazon capabilities

- Resolve escalations

About the team

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

- Bachelor's Degree or Equivalent

- 10+ years in a technology-related pre-sales (solution-engineering) role

- 5+ years delivering enterprise-wide technology capabilities across multiple business units within large organizations

- 3+ years driving change or transformation programs using the cloud

Preferred Qualifications

- Experience with customers running multi-hundred-million-dollar IT budgets

- Executed a large migration to AWS

- Established voice (via blogs, books, presentations, or other thought leadership) in the technology community

- Ability to empathize with a large company's existing legacy - people, process, or technology - and help map a way forward.

- Experience managing a global team and IT infrastructure

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Job Detail

• Company:
  Amazon

Job Description

Description

Are you someone who cares about customer experience and wants to be involved in delivering innovative support experiences for customers of Amazon's products using Artificial Intelligence? Then we're looking for you!

We are seeking a Senior Program Manager to join the Customer Engagement Technology (CET) Team. You will be responsible for driving a high-visibility program of utilizing the capabilities of Artificial Intelligence (AI) with Large Language Models (LLMs) to help solve customer problems globally. You will own and execute a complex projects and programs that spans across the globe and multiple organizations within Amazon. You will be a thoughtful leader and innovator within the organization.

The ideal candidate has a collaborative work style, an innovative mindset, and an unparalleled work ethic. You have an excellent record of complex project and program delivery, from conception and design through implementation, measurement, closure and handover.

Key job responsibilities

• Be a singular owner of the program, managing all aspects of stakeholder engagement and deliverables from inception to launch, as well as the overall program's strategy and roadmap.

• Define business and systems requirements working with internal and external customers.

• Define and execute the project plan from design to release, securing resources, and managing implementation.

• Clearly communicate goals, roles, responsibilities, and desired outcomes.

• Liaise with all departments to ensure relevant areas are engaged in time to develop deliverables within their area to support project deliverables. Support partner teams to refine processes and increase efficiency in line with program objectives.

• Make appropriate tradeoffs to optimize time-to-market in consultation with stakeholders.

• Manage multiple internal and external, cross functional and remote stakeholders.

• Develop change processes associated with program rollout and ongoing support.

• Track delivery against program objectives and implement proposals to improve program services and efficiencies.

• Scale existing programs to expand coverage of existing services or programs to additional domestic and international locations.

• Ideate and drive strategic change across the broader CET team.

A day in the life

In this role you will track deliverables of our science and engineering teams. You will work closely with senior leaders across cross-functional stakeholder teams within Amazon to drive collaboration and influence them to prioritize projects, meet objects and adhere to business plans towards shared objectives. You will be responsible for key workstreams including stakeholder updates, monthly roadmap reviews, business reviews and organizational goal setting. You are also expected to be able to work independently and with ambiguity in a complex, fast-paced, and high-throughput environment where multi-tasking is required.

You must have a collaborative work style, an innovative mindset, and an unparalleled work ethic.

About the team

The mission of the CET team within Customer Service is to create earth's best customer service solutions through empowering our customers to utilize automation to resolve their issues quickly and efficiently. You will be a key component of our leadership team and will influence our science and engineering teams to deliver World-Wide Self-Service Automation (SSA) products based on generative AI.

Basic Qualifications

• 5+ years of working cross functionally with tech and non-tech teams experience

• 5+ years of team management experience

• 5+ years of cross functional project delivery experience

• 5+ years of program or project management experience

• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• Experience managing, analyzing and communicating results to senior leadership

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,500/year in our lowest geographic market up to $189,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Job Detail

• Company:
  Amazon

Job Description

Description

Amazon Web Services (AWS) is seeking an exceptional finance leader to join its North America ISV Sales Finance team. This is an exciting opportunity to become a part of one of the most dynamic and fastest growing organizations at Amazon. The role will work closely with business and finance stakeholders to support and drive one of the largest and most complex North America businesses in AWS. The candidate will be responsible for analyzing and forecasting topline trends to monitor state of the business health, deep-diving variances to uncover operating insights, collaborating on strategic investment decisions to optimize financial returns, establishing/enhancing governance mechanisms, and driving planning and forecasting rhythms. Successful candidates will have a high degree of intellectual curiosity, a passion for uncovering insights to drive business outcomes at scale, the ability to influence senior stakeholders via strong written and verbal communication skills and the capacity to prioritize effectively while dealing with ambiguity.

Key job responsibilities

- Collaborate with senior business stakeholders on revenue and strategy investment decisions that balance growth objectives with financial returns

- Invent and design scalable detailed reporting to monitor the business and financial health

- Deep dive drivers of monthly & quarterly variances in revenue & expense metrics and provide key insights to business stakeholders to inform operating strategies

- Support planning and forecasting for NAMER ISV business and influence business stakeholders to ensure initiatives and any get to green plans are aligned with broader organizational objectives

- Develop and implement governance mechanisms to protect AWS investments

- Perform ad-hoc analyses to help business leaders solve complex problems and understand financial implications

Basic Qualifications

• 3+ years of tax, finance or a related analytical field experience

• Bachelor's degree in finance, accounting, business, economics, or a related analytical field (e.g., engineering, math, computer science), or Bachelor's degree and 3+ years of quantitative role (engineering, process re-engineering, quality assurance) experience

Preferred Qualifications

• 4+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience

• MBA, or CFA

• Knowledge of Tableau

• Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)

• Experience with advanced use of SQL for data mining and business intelligence

• 4+ years of applying key financial performance indicators (KPIs) to analyses experience

• 4+ years of creating process improvements with automation and analysis experience

• 4+ years of identifying, leading, and executing opportunities to improve, automate, standardize or simplify finance or business tools and processes experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $60,200/year in our lowest geographic market up to $128,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Job Detail

• Company:
  Amazon

Job Description

Description

Senior Site Workplace Health and Safety (WHS) Manager

Amazon North America Customer Fulfillment

The Senior Site Workplace Health and Safety (WHS) Manager will be responsible for partnering with site level operations team for their assigned site in order to execute company WHS policies and ensure compliance to all applicable local and regional regulations. By leveraging lean principles and Kaizen events, this Senior Safety Manager will lead continuous improvement initiatives to reduce conditional and ergonomic risk in our processes to ensure a safe and healthful working environment for our associates. The Senior Site EHS Manager must demonstrate the ability to build trust and confidence with the operations team and influence change through providing comprehensive risk assessments and safety data analysis.

The Senior Site WHS Manager must be an effective communicator and send clear, concise and consistent messages, both verbally and in writing. This Senior Safety Manger must instruct and train operations managers and site WHS professionals in company EHS policies and assist the regional teams in incorporating our safety standards at their site. The Senior Site WHS Manager will be required to identify best practices and incorporate these best practices into our standards to continuously improve company safety policies. Must possess excellent safety program and relevant safety, environmental and ergonomic knowledge and demonstrates this expertise when working with operations.

The Senior Site WHS Manager will be responsible to develop a team of safety managers and safety professionals at a site. This Senior Safety Manger must create and execute leadership development plans for their team. This Senior Safety Manger must communicate safety team expectations and give frequent and appropriate feedback to the safety teams and ensure they are executing to the core competencies of an Amazon safety professional. This Senior Safety Manger must also demonstrate the ability to judge and assess safety talent and select appropriate bench strength to current and future business needs.

Senior Site WHS Manager Responsibilities:

• Possess a thorough understanding of local/regional regulations and company policy.

• Provide guidance and oversight to ensure compliance to all applicable Amazon Safety Policies.

• Measure the FC performance against published requirements in safety policies. For all deficiencies, identify a plan for the site to implement and fix all identified deficiencies.

• Ensure safety record keeping and data integrity and provides Operations with accurate reporting and metrics to support business safety initiatives.

• Deliver on-time and quality projects to Operations. Deliver quality projects on time to Operations.

• Deep Dive safety metrics and review incident weekly and monthly incident trends to discover trends to justify the allocation of appropriate resources to areas where the safety risk is highest.

• Deep Dive trends and propose action plans to Sr. Leadership on site.

• Audit record keeping practices and Global Safety Database entries to ensure compliance to global safety standards and local regulations.

• Audit the workplace organization and Associate behaviors to ensure that training, auditing and scoring methods are accurate and consistent.

• Manage and mentor the FC Safety Manager and Safety Associates in your assigned FC.

• Engage the Injury Prevention Specialists (IPS) and Site Leadership to drive long-term strategic actions to achieve incident reduction.

• Lead soft tissue injury reduction efforts with IPS by performing targeted Kaizen events in partnership with the Operations teams based on the risks identified in each task (force, repetition, and awkward postures).

• Ensure site leadership and associates are trained and knowledgeable of their responsibilities under each policy. Audit the quality, delivery (including qualifications of the trainer), and effectiveness of all required safety training.

• Review for effectiveness the deployed safety tools and revise to ensure continual improvement.

• Partner with corporate and other regional field safety personnel to leverage global safety and environmental best practices into NA network standards.

Basic Qualifications

• 7+ years' of increasing responsibilities in safety and/or environmental programs in manufacturing, production, or service operations.

• Experience implementing lean principles and process improvement in an operational environment.

• Experience managing change in multiple site environment and managing multiple direct reports.

• BS/BA in Safety, Environmental, Ergonomics or a related field required

• Written and verbal communication skills, including comfort interfacing with Directors and VPs

• Develop and implement department goals and strategies based on broader organization goals.

• Analytical and problem solving skills.

Preferred Qualifications

• Master's degree preferred

• Certified Safety Professional preferred

• Experience in a fast-paced, changing/growing organization

• Handle changing priorities and use good judgment in stressful situation

• Interest in long-term career development through assignments in multiple FCs across the nation

• Prior experience in a management development training programs

• Track record of effectively managing an operation comprising both salaried and hourly staff

• Develop others into higher levels of responsibility in an organization

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Job Detail

• Company:
  Amazon

Job Description

Description

-Come be a part of a rapidly expanding $35 billion dollar global business. At Amazon Business, a fast-growing startup passionate about building solutions, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech & retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations thrive. At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries. Unlock your career potential.-

Key job responsibilities

Act as Product Owner and Program Manager on programs or products implemented by Sales Operations (People, Process and Technology focused solutions).

Work with internal and external Customers as needed to gather and document Business Requirements and User Stories, propose solutions, evaluate feasibility, technology assessment, ROI and complexity for a wide variety of potential process and system solutions.

Drive core Sales Operations processes - Territory Planning, Quota Development, Sales Performance Management, Sales Incentive programs, data issue resolution.

Partner with core internal Technical teams (CRM, Data Warehouse, etc.) to design and implement sales operations solutions to address customer needs.

Analyze sales processes and mechanisms for sub-optimal performance, with a focus on defect reduction and productivity. Communicate findings clearly and effectively and make recommendations for improvement.

Identify root causes of problems and demonstrate the ability to develop and make recommendations for solutions to mitigate root cause.

Model and simulate improvements to existing business processes, walking through 'what if' scenarios and dry runs to identify and resolve gaps prior to implementation.

Support annual planning activities and develop actionable insights.

Basic Qualifications

• Bachelor's degree or equivalent

• Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.

• Experience defining, refining and implementing sales processes, procedures and policies or equivalent

Preferred Qualifications

• Experience using Salesforce (or other CRM tool) or BI tools

• Experience presenting to senior leadership

• 10+ years of Microsoft Excel experience

• Fluent in French and/or Spanish.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $120,500/year in our lowest geographic market up to $199,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Job Detail

• Company:
  Amazon

Job Description

Description

The Loss Prevention Specialist (LPS) is a key hourly associate position within Amazon Operations. The LPS leads the effort to efficiently and effectively oversee security services and asset (lives, buildings, equipment, inventory, data, & intellectual property) protection in a designated building. The LPS typically reports to the Loss Prevention Site Lead responsible for their facility, and aids them in supporting the Operational team, and the cross functional teams throughout the organization. This position is site based.

Key job responsibilities

• Lead, conduct, and deliver results regarding investigations of Theft, Fraud, and Workplace Violence/Critical Incidents

• Prepare prompt and complete reports relative to Workplace Violence, Theft, Fraud, Critical Incidents, and Process Improvement

• Deliver results through policy Guidance, Education, and Mitigation strategies to help meet business demands

• Serve as department's liaison and security/crisis management subject matter expert for site leadership keeping them informed on key issues, strategies and the department's performance

• Analyze data, conducts audits and identify trends to create actionable plans to mitigate risk

• Maintain confidentiality in matters involving security and/or personnel issues in the work place

• Effectively partner with internal customers in evaluating current and future security services, processes and initiatives

• Develop strategies for alarm reduction and conduct system diagnostic for problematic devices by engaging and resolving issues with internal and external partners

• Accurately communicate verbally and in written form to a broad customer base

• Train and orient new Associates in LP culture

• Develop projects while continuously improving physical security, processes, standards, training, and policies for future growth

• Ensure internal controls per Sarbanes Oxley (SOX) requirements related to data center access controls, inventory control and record keeping

• Promote and execute security best practices

• Audit physical security infrastructure (i.e. intrusion detection, access control, cameras) and ensuring functionally of all systems

• Work weekends and/or overnight shifts as necessary

• Work in an industrial environment that requires walking up to 5 miles a day and ability to lift up to 20 lbs, with or without reasonable accommodation

A day in the life

As a member of the AMER Security & Loss Prevention (S&LP) team, you will be responsible for leading the effort to efficiently and effectively provide security services and asset protection to protect People, Product and Data within your site (or Region). You will execute this through daily partnerships with critical site, and regional, leaders across Operations, Workplace Health & Safety (WHS), PxT, Employee Relations, RME and more. You will be an expert across multiple operational disciplines in order to drive efficiency and loss reduction efforts. Amazon's LP and shrink reduction efforts are supported by the Global Security Operations (GSO) team through the creation of an overall global strategy designed to optimize resources and leverage technology to mitigate product loss and maintain customer satisfaction. The Security & Loss Prevention often collaborates with external partners, including law enforcement agencies, private investigators, and security vendors, to enhance security measures and investigate incidents. The composition and structure of a Loss Prevention Team can vary depending on the size and industry of the organization. However, their collective efforts are essential for protecting company assets, reducing losses, and maintaining a secure business environment.

About the team

Global Security Operations (GSO) is the global organization that supports field Loss Prevention and is designed to support Amazon's Worldwide Operations, as well as affiliate and retail businesses, by creating and maintaining a work environment that is both prepared and secure through global security centers of excellence staffed by subject matter experts in people and asset protection. We accomplish this by creating policy and implementation guidelines; training leadership and staff; using technology to eliminate subjectivity, complexity, and variation; identifying, preparing for, and mitigating risk; and auditing our practices to ensure compliance.

Basic Qualifications

• High school or equivalent diploma

• 1+ years of experience in the following: security service, asset protection, audit, investigations, law enforcement, military, risk management, inventory control, quality assurance or bachelor's degree in a related field or 2+ years Amazon Experience and/or LPQ Career Choice Graduate

• Experience with MS Office Professional Suite, including using Microsoft Excel to manipulate and analyze data

• Workplace Violence and/or Business Continuity experience

• Analytical experience in performance based, action and results oriented setting

Preferred Qualifications

• Demonstrated ability to work independently with off-site supervision

• Demonstrated ability to engage with others at all levels

• Strong oral and written communication skills

• Comfortable working in a fast-paced and multi-tasking environment

• 1+ year of leadership or management experience

• Professional credentials in Loss Prevention, such as, Wicklander and Zulawski certification

• Experience with warehouse or distribution center services

• Experience conducting internal or external interviews

• Familiarity with Lean Six Sigma concepts desired and certification

• Strong familiarity with data bases (querying and analyzing) such as SQL, MYSQL, Access, Exception-Based Reporting, etc.

• Awareness and implementation of best practices related to the utilization of physical security systems, investigation techniques, effective oversight of contract security officers, and distribution center loss mitigation techniques

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Job Detail

• Company:
  Amazon

Job Description

Description

Shift Description: DB2-0600

Department : Non Inventory

The Amazon operations team is looking for Non-Inventory Receivers with a strong record of achieving results to join the expanding team supporting operations leaders and associates in delivering strong operations results within our fulfillment centers. Non-Inventory Receiver roles may include production duties as needed: pick/pack orders, receive/stow product, ensure inventory accuracy, and unload/load trucks. Non-Inventory Receivers will also be responsible for communicating instructions to other associates, motivating them, and keeping their work areas safe.

Since opening our virtual doors in 1995, Amazon has been pushing the boundaries of 'possible' further and further. Our entire business works hard to delight our customers - from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. Our teams band together, roll up their sleeves, and aren't content with just standing still. We're aiming to become the most customer-centric company on Earth.

Things to know about working in an Amazon Fulfillment Center:

- We're committed to providing a safe work environment. This means you wear a reflective vest, stretch and recognize others for working safely.

- We have a relaxed, casual dress code (as long as your attire meets our safety requirements).

- We work to regulate our sites as much as possible, but even with climate controls the noise and temperature levels can vary day to day. Hearing protection is available.

- You may be asked to work on a secure mezzanine at a height of up to 40 feet, or on powered equipment (forklift, cherry picker, etc.)

- You may be asked to lift up to 49 pounds, stand/walk for up to 10-12 hours, and push, pull, squat, bend and reach with or without reasonable accommodation.

For this role, you will need to be:

- At least 18 years old, and authorized to work in the United States

- Able to work 40 hours/week, and overtime as required

- Able to lift up to 49 pounds, stand/walk for up to 10-12 hours, and be able to frequently push, pull, squat, bend and reach

Benefits include health care (medical, dental, vision) coverage starting on day 1 as well as 401(k) with company match, holiday/overtime pay and employee discount. Relocation assistance is NOT provided.

Basic Qualifications

• 1+ years of Microsoft Office products and applications experience

• High school or equivalent

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach

• Work 40 hours/week, and overtime as required

Preferred Qualifications

• 2+ years of Microsoft Office products and applications experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Job Detail

• Company:
  Amazon

Job Description

Description

Amazon Web Services (AWS) is seeking a member for the Strategic Customer Engagements (SCE) team to focus on the Private Equity Industry. This is a unique opportunity to engage with AWS customers on strategic opportunities, increase the growth of AWS and to establish AWS as their key cloud technology provider.

As a member of SCE, you will be responsible for managing the end to end Deal Cycle for strategic, large, complex or highly competitive deals within the Private Equity vertical. You will focus on earning trust with customers by creating actionable strategies, developing and shaping opportunities, and leading deal engagements through negotiations and closure. This highly visible role will own alignment with C-level executives, IT teams, and multiple lines of business to achieve business outcomes, increase the adoption of AWS services, and to enable private pricing, go-to-market, pan-Amazon, and other strategic relationships. You will work collaboratively to drive results by partnering with AWS customers, AWS field sales executives, and other internal stakeholders to empower our customers to evolve, address challenges, and to create innovative solutions.

Key job responsibilities

- Lead negotiations and customer closure for strategic, large, complex or highly competitive deals.

- Develop and shape the overall deal strategy and structure to meet customer business outcome and goals

- Contribute to developing AWS's value proposition and solutions

- Drive revenue growth and Cloud adoption

- Closely collaborate with key stakeholders across the organization for (Americas/EMEA/APJ) regional sales teams, and related regional and global stakeholders (Service Teams, Finance, Legal, etc.)

- Act as a trusted advisor in the development of the commercial strategy of deals with AWS Field Sales Executives: partner in the execution of the sales cycle for strategic, complex, or highly competitive commercial opportunities

- Inspire, influence, and facilitate alignment with internal stakeholders, experts, and other resources not under direct control, to remove obstacles and achieve desired business outcomes

- Develop strategies for pricing and discounts; effectively communicate and identify deal blockers

- Lead or support presentation of deal proposals to Customers

- For key deals and escalations, take a leadership role in developing the winning strategy, coaching the field team, and managing the SCE deal team.

- Act as a trusted advisor to regional leadership to support AWS's strategy.

- Contribute to developing AWS's value proposition and solutions.

- Drive revenue growth and Cloud adoption.

- Closely collaborate with key stakeholders across the organization, including regional sales teams, and related regional and global stakeholders (Service Teams, Finance, Legal, etc.).

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Sales, Marketing and Global Services (SMGS)

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Basic Qualifications

- 12 + years demonstrated success working with customers on substantial, strategic, and complex software or cloud services/infrastructure deals (relative to industry and market size) from opportunity through closure

- 12+ years of experience working with, presenting to, and negotiating with C-level executives, IT, lines of business, procurement, finance, and legal and internal stakeholders for sizeable commercial/enterprise deals

- Bachelor degree in Business, Economics, Technology or Finance (or equivalent work experience)

Preferred Qualifications

Preferred Qualifications:

- Advanced degree

- Understanding of the technology ecosystem

- Fluency in English required: multilingual a plus

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $153,000/year in our lowest geographic market up to $252,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. This position is eligible for variable pay via a sales compensation plan. These plans pay according to achievement level against sales targets and/or business objectives. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Job Detail

• Company:
  Amazon

Job Description

Description

Reliability & Maintenance Engineering (RME) is hiring for Area Maintenance Managers!

Our Reliability & Maintenance Engineering (RME) team is integral to the success of Amazon worldwide. They manage risks, minimize system downtime, and find innovative ways to improve the way we work. It's how we'll become a more sustainable business while building the future one innovative product, service, and idea at a time.

At Amazon we believe that Every Day is still Day One! We're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people.

The Area Maintenance Manager will lead a team of facilities associates and ensure a safe working environment for all.

If you do not meet 100% of the preferred qualifications outlined in this job description, we still encourage you to apply. We understand that skills and competencies can be gained in many ways and we are primarily interested in a demonstrated commitment to the work and the potential to grow. Experience comes in many forms and passion goes a long way. If your experience is close to what we're looking for, please consider applying.

Key job responsibilities

• Dedicated to supporting multi-site production by working in a safe, customer-focused manner; and must be highly self-motivated and customer-centric

• Develop and design solutions to difficult problems, manage outside contractors and be on call for emergencies

• Handle multiple projects and daily activities, meet deadlines and develop plans on how to accomplish departmental and distribution goals

• Ensuring that all safety programs and procedures are followed, develop and maintain preventative maintenance programs and good working relationships with operations

• Develop business plans and provide guidance and direction for the successful implementation of those plans

• Help to develop, set and track budgets

• Understand and implement safety programs

• Successful candidates must have the ability to provide enriched feedback to enhance individual performance, provide associates with written performance appraisals including discipline and up to termination

• Mentor all facilities associates by motivating and providing direction to help them achieve their goals and make a consistent effort to go above and beyond

• Project planning and cost analysis

• The Area Maintenance Manager promotes and conducts good housekeeping

At Amazon, we continuously strive to make sure our opportunities are open to all. We treat all job applications equally, and are always delighted to welcome a new Amazonian. Apply to join our close-knit team and your Amazon RME adventure will begin from day one. Where it goes and what it looks like is up to you!

Basic Qualifications

• Bachelor's degree, or 2+ years of Amazon experience

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• Bachelor's degree in a technical discipline (Industrial, Electrical, Mechanical, Civil)

• Willing to travel up to 50 miles to different sites

• Leadership experience

• Experience in project management

• Electrical and electronic principles

• Blueprint and electrical schematic reading

• Knowledge of CMMS programs

• Preventive maintenance procedures

• Industrial electrical

• Industrial controls

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Job Detail

• Company:
  Amazon

Job Description

Description

The Reliability Maintenance Planner / Scheduler will be a member of the Reliability Maintenance and Engineering team and will work with network the Enterprise Asset Management (EAM) team as well as the Reliability Manager to maximize material handling equipment uptime for Operations associates.

This position is responsible for developing maintenance plans and schedules based on recurring preventive maintenance activities, predictive maintenance data and KPIs. Key activities for this position include screening EAM work orders, auditing equipment to document work requirements and quality, estimate labor hours, materials, tools and equipment for all assigned work orders to support a proactive, reliability-centered maintenance (RCM) program. This role will work closely with Maintenance management, Maintenance Technicians, Control Systems Technicians and Operations teams to plan, coordinate and schedule proactive maintenance activities during available downtime windows. This will help prevent unplanned downtime of material handling equipment and disruption to production activities. The Reliability Maintenance Planner / Scheduler will have a strong focus on Amazon's leadership principles of Innovation, Bias for Action and Ownership of their maintenance program.

Key job responsibilities

. Responsible for screening work orders, identification of scope, analysis of required level of planning and overall scheduling of maintenance activities given available resources, criticality of work, and available maintenance windows

. Perform equipment quality audits to identify and document job requirement

. Identify specific safety hazards associated with planned maintenance activities

. Estimate required work hours associated with work order tasks and total work duration

. Plan parts and materials for reliability improvement projects in order to maximize technician wrench time, improve efficiency, increase system reliability and performance

. Ensure all work orders and maintenance activities are derived from EAM and accurately closed out in the system in accordance with Amazon's maintenance virtuous cycle

. Compile equipment information into a job package that is ready for technicians to accomplish each shift; clearly communicate the critical steps in the work process

. Collect necessary engineering drawings, technical documents and specifications

. Analyze equipment downtime data and develop & manage a warranty process that will drive OEM uptime and lower cost

. Drive a proactive maintenance program that ensure 85% of planned work is proactive

. Partner with local Reliability Maintenance and Engineering leadership groups to coordinate maintenance activities in support of driving a World Class Maintenance organization

. Own and regularly respond with subject matter expertise to maintenance/equipment related questions, own access to and distribution of OEM technical bulletin updates, and facilitate strong communication with OEM vendors

. Communicates with Maintenance Managers, Technicians and Control Systems Technicians regarding ideas and procedures that will enhance and optimize future work activities

Eligibility Requirements:

- Must fulfill FAA and DHS criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable.

- Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable.

- This position may be subject to Department of Transportation (DOT) drug and alcohol testing. Federal law requires Amazon to determine an applicant's history of Department of Transportation (DOT) drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position, if applicable

Basic Qualifications

• 1+ years of Microsoft Office products and applications experience

• 1+ years of using a computer maintenance management system in planning, scheduling and auditing overall facilities/maintenance activities experience

• 1+ years of working with computers and Microsoft Office products and applications experience

• High school or equivalent diploma

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

• Travel up to 15% of the time

Preferred Qualifications

• 2+ years of maintenance planner/scheduler working within an industrial maintenance complex, manufacturing/distribution industries, or equivalent experience

• Experience in material handling systems (MHS) installation, operation and maintenance

• Bachelor's degree in a technical discipline, Operations, Business Administration, or a related field from an accredited university

• 5+ years of experience as a maintenance planner/scheduler working within an industrial maintenance complex, manufacturing/distribution industries, or related field

• Subject matter expert (SME) level knowledge of CMMS use (preferably EAM)

• Functional maintenance experience in a reliability centered maintenance environment

• Extensive technical knowledge of diverse MHS, industrial mechanical and electrical systems and automation, controls and robotics systems . Certified Maintenance & Reliability Professional

• Experienced RCM planner / scheduler with experience working with an EAM CMMS

• Certified on infrared thermal imaging, ultrasound and other predictive technologies

• 3+years' experience planning, scheduling and auditing overall facilities/maintenance activities.

• 3+ years' experience using Word, Excel, and Power Point, etc

• 4+ years' working experience working with enterprise asset management software suit. Infor EAM ASE is highly desired.

• Proficient with Microsoft Projects software.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Job Detail

• Company:
  Amazon

Job Description

Description

At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We're making history and the good news is that we've only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers.

As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it's making sure we put smiles on customer's faces.

Key job responsibilities

As a Delivery Station Customer Service Associate, you will be responsible for:

- Communicating with customers directly in-person, in addition to communicating via phone and email

- Empathizing with and prioritizing customer needs

- Upholding company values and respecting every customer

- Resolving issues and setting appropriate expectations with customers

- Clearly understanding and responding appropriately to the issues that customers present

- Consistently composing grammatically correct, concise, and accurate written responses to customer issues

- Approaching problems logically and with good judgment to ensure the appropriate customer outcome

- Making quick and effective decisions on behalf of the customer

- Working a flexible Full-Time (40+ hours per week) schedule

Performing the following tasks, with or without reasonable accommodation

- Carry, lift, push and pull up to 49 pounds

- Frequently push, pull, squat, bend and reach

- Stand and walk during shifts lasting up to 12 hours

- Work in an environment where the noise level varies and can be loud (hearing protection will be provided)

- Work in an environment where the temperature may vary due to outside weather conditions and is not controlled

A day in the life

You'll be based at one of our last-mile delivery warehouses, where Amazon's leading logistics system operates. As orders are dispatched and delivered, you'll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you'll be informing our delivery partners. Where you notice a delivery issue, you'll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon.

Operating at the heart of Amazon's logistics, you'll develop logistical and customer expertise that sets Amazon apart. You'll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.

About the team

Our mission is to be Earth's most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service

team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers' happiness. Our

goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to

offer expert insights into our customers' most complex issues.

Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention. The CS team

is always looking for ways to make Amazon's customer service even better, and we need excellent people to make that happen.

Basic Qualifications

- High School or equivalent diploma

- Previous experience in Customer Service

- Ability to effectively prioritize work time to ensure efficiency

- Experience with Windows Operating Systems and Microsoft Outlook

- Familiarity with multiple web browsers, data base searching and instant messenger tools

Preferred Qualifications

- Bachelor Degree or equivalent work- related experience

- Proficiency in verbal and written communication skills

- Experience in understanding performance metrics and developing them to measure progress against key performance indicators

- Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $34,900/year in our lowest geographic market up to $59,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Job Detail

• Company:
  Amazon

Job Description

Description

Are you someone who cares about customer experience and wants to be involved in delivering innovative support experiences for customers of Amazon's products using Artificial Intelligence? Then we're looking for you!

We are seeking a Senior Program Manager to join the Customer Engagement Technology (CET) Team. You will be responsible for driving a high-visibility program of utilizing the capabilities of Artificial Intelligence (AI) with Large Language Models (LLMs) to help solve customer problems globally. You will own and execute a complex projects and programs that spans across the globe and multiple organizations within Amazon. You will be a thoughtful leader and innovator within the organization.

The ideal candidate has a collaborative work style, an innovative mindset, and an unparalleled work ethic. You have an excellent record of complex project and program delivery, from conception and design through implementation, measurement, closure and handover.

Key job responsibilities

• Be a singular owner of the program, managing all aspects of stakeholder engagement and deliverables from inception to launch, as well as the overall program's strategy and roadmap.

• Define business and systems requirements working with internal and external customers.

• Define and execute the project plan from design to release, securing resources, and managing implementation.

• Clearly communicate goals, roles, responsibilities, and desired outcomes.

• Liaise with all departments to ensure relevant areas are engaged in time to develop deliverables within their area to support project deliverables. Support partner teams to refine processes and increase efficiency in line with program objectives.

• Make appropriate tradeoffs to optimize time-to-market in consultation with stakeholders.

• Manage multiple internal and external, cross functional and remote stakeholders.

• Develop change processes associated with program rollout and ongoing support.

• Track delivery against program objectives and implement proposals to improve program services and efficiencies.

• Scale existing programs to expand coverage of existing services or programs to additional domestic and international locations.

• Ideate and drive strategic change across the broader CET team.

A day in the life

In this role you will track deliverables of our science and engineering teams. You will work closely with senior leaders across cross-functional stakeholder teams within Amazon to drive collaboration and influence them to prioritize projects, meet objects and adhere to business plans towards shared objectives. You will be responsible for key workstreams including stakeholder updates, monthly roadmap reviews, business reviews and organizational goal setting. You are also expected to be able to work independently and with ambiguity in a complex, fast-paced, and high-throughput environment where multi-tasking is required.

You must have a collaborative work style, an innovative mindset, and an unparalleled work ethic.

About the team

The mission of the CET team within Customer Service is to create earth's best customer service solutions through empowering our customers to utilize automation to resolve their issues quickly and efficiently. You will be a key component of our leadership team and will influence our science and engineering teams to deliver World-Wide Self-Service Automation (SSA) products based on generative AI.

Basic Qualifications

• 5+ years of working cross functionally with tech and non-tech teams experience

• 5+ years of team management experience

• 5+ years of cross functional project delivery experience

• 5+ years of program or project management experience

• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• Experience managing, analyzing and communicating results to senior leadership

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,500/year in our lowest geographic market up to $189,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Job Detail

• Company:
  Amazon

Job Description

Description

Operations Technology Solutions (OTS) is looking for a Customer Service Specialist for our Supply Chain Solutions organization. The Customer Service Management (CSM) team is responsible for maximizing the customer experience with the day-to-day execution of OTS Supply Chain services provided to Amazon's internal operations through our order management system. Having a centralized management of our customer service operation drives customer loyalty through consistent experiences. This customer support framework is a seamlessly integrated activity that touches every forward and reverse logistics services provided to our internal customers. This includes training users on an evolving customer order management technology, optimizing order support processes, successfully triaging customer concerns and measuring our service excellence. The CSM team provides customer support across the globe supporting North America, Latin America, United Kingdom, Europe, and Asia/Pacific regions. A CSS have influential working relationships with customers, peers and leadership.

Key job responsibilities

The Customer Service Specialist (CSS) manages the day-to-day execution of OTS order management for our customers, including successful resolution to inquiries and escalations received. This role will work directly with customers and be responsible for driving changes to processes, tools, and products based on their needs. CSS is responsible for meeting or exceeding daily targets to real-time customer alerts and order escalation resolution. This role collaborates and coordinates with multiple teams to streamline workflows, prioritize and fix the issues at hand. As CSS must have strong problem-solving skills. You should be able to swiftly identify areas for improvement and develop strategies that can help drive customer satisfaction and improve service quality. Proactively identify potential issues and come up with solutions that are acceptable to all stakeholders involved.

You must have a comprehensive understanding of customers sentiments regarding OTS products and/or services. CSS takes ownership in developing and training our global customers on the order management and reporting systems. CSS enforces the order management workflows, approvals and collaborate across our Supply Chain execution teams to mitigate risks to prevent on-time in-full (OTIF) disruptions. This role is critical for providing first-class support, ensuring a consistent customer experience throughout the service request lifecycle.

A day in the life

• Independently manage response and resolution of customer queries in a quick and efficient manner to meet or exceed our operational service level agreements (SLA).

• Always working towards the best customer experience possible, this role is the primary point of contact for real-time feedback from our customers to the regional and global Customer Service Managers.

• Drive quick resolutions for repetitive complex issues, coming up with solutions to improve customer service experience along the journey of order progression.

• Collaborates effectively, influencing both internal and external stakeholders and processes across diverse groups to deliver for our customers.

About the team

The Operations Technology Solutions (OTS) organization manages a complex suite of IT products and services that support a wide variety of new site launches and project initiatives that span across business teams within Worldwide Amazon Stores operations. Our technology solutions power the physical fulfillment operations that directly supports shipping packages to millions of Amazon.com customers across the globe.

Basic Qualifications

• 2+ years of program or project management experience

• 1+ years of supply chain experience

Preferred Qualifications

• Knowledge of Lean principles and DMAIC methodology

• Experience in MS Access and SQL

• Experience in requirement gathering and ability to write clear and detailed requirement document

• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

• Bachelor's degree or equivalent

• 2+ years of supply chain experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Job Detail

• Company:
  Amazon

Job Description

Description

Amazon's Ops Tech Solutions Supply Chain (OTS-SC) plans, sources, makes and delivers IT equipment necessary to empower YoY multi-billion-dollar Amazon's Worldwide Stores Business. OTS-SC responsibilities include Product Management, Demand and Supply Planning, Inventory Management, Procurement, Warehousing, Transportation and Replacement and Disposal of IT equipment. The Product Manager will take a lead role in managing the creation, optimization, and continuous improvement of applications and tools that automate and enhance critical business processes within the OpsTech Solutions - Supply Chain (OTS-SC) team. This role will utilize data analytics and software development to drive operational excellence across Amazon's supply chain.

This position serves as a bridge between technical teams (developers, data engineers, and system architects) and business stakeholders, ensuring that technical solutions align with business goals. A successful candidate must be proficient in software development, coding, and data analysis, with the capability to write SQL queries, build dashboards, and develop scalable applications to support and streamline supply chain processes. You will collaborate closely with cross-functional teams to drive innovation and strategic initiatives that enhance supply chain operations. This position requires strong communication skills, both written and oral, particularly for executive-level reporting and stakeholder engagement. If you are a seasoned leader with a passion for technology, data-driven decision-making, and driving operational excellence through effective product management, this role offers an exciting opportunity to shape the future of supply chain operations at Amazon.

Key job responsibilities

Key Responsibilities:

- Lead the development of applications and tools that automate and enhance critical business processes across the organization, impacting on-time in-full (OTIF) metrics.

- Write efficient code and SQL queries to retrieve, analyze, and integrate data across multiple systems, such as ERP, supply chain management tools, and procurement platforms.

- Integrate applications with existing OTS-SC technologies, enhancing the scalability and functionality of supply chain processes.

- Ensure applications are user-friendly and designed with the end-user in mind, making it easy to navigate and utilize features.

- Implement feedback loops within the applications to gather user input for continuous improvement.

- Provide training resources and ongoing support to ensure users can effectively utilize the applications.

- Act as the primary liaison between technical teams and business stakeholders, translating business needs into technical requirements and ensuring successful implementation of solutions.

- Communicate technical concepts clearly and concisely to non-technical stakeholders, enhancing understanding and alignment.

- Collaborate with cross-functional teams (development, operations, supply chain, procurement) to enhance material forecasting and process automation.

- Identify pain points in the current systems and processes, driving continuous improvements to enhance operational efficiency.

- Own the roadmap for application development, ensuring alignment with business priorities and future growth plans.

- Monitor and report on key performance indicators (KPIs) related to application usage, adoptability and supply chain responsiveness.

- Conduct regular business reviews to assess the performance of management tools and applications, proposing adjustments based on feedback and new requirements.

- Leverage data analytics to identify trends, inefficiencies, and opportunities for improvement in supply chain management.

- Stay updated with industry trends and emerging technologies to continuously innovate the product management process, exploring AI/ML-driven solutions to optimize demand planning and process automation.

- Foster a collaborative environment by effectively engaging with cross-functional teams and stakeholders.

A day in the life

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:

• Medical, Dental, and Vision Coverage

• Maternity and Parental Leave Options

• Paid Time Off (PTO)

• 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!

Basic Qualifications

• 3+ years of experience in product management, automation, or software development.

• Proficiency in coding, development, SQL and dashboards.

• Strong data analysis and problem-solving skills.

• Demonstrated ability to collaborate with technical and business teams.

• Excellent communication and stakeholder management skills.

Preferred Qualifications

• Master's degree in Computer Science, Business Administration, or a related field.

• Expertise in process automation and improving operational metrics (e.g., OTIF).

• Experience with cloud platforms (e.g., AWS, Azure) and modern development frameworks.

• Proven track record of delivering cross-functional projects with measurable impact.

• Strong proficiency in Python, JavaScript, Pandas or other programming languages.

• Ability to manage ambiguity and adapt to shifting priorities.

• Strong leadership and influence skills, with experience leading cross-functional teams

• Experience with comprehending and explaining technical concepts.

• Ability to work in a fast-paced while prioritizing and managing multiple responsibilities.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Job Detail

• Company:
  Amazon

Job Description

Description

Operations Technology Solutions (OTS) is looking for a Customer Service Specialist for our Supply Chain Solutions organization. The Customer Service Management (CSM) team is responsible for maximizing the customer experience with the day-to-day execution of OTS Supply Chain services provided to Amazon's internal operations through our order management system. Having a centralized management of our customer service operation drives customer loyalty through consistent experiences. This customer support framework is a seamlessly integrated activity that touches every forward and reverse logistics services provided to our internal customers. This includes training users on an evolving customer order management technology, optimizing order support processes, successfully triaging customer concerns and measuring our service excellence. The CSM team provides customer support across the globe supporting North America, Latin America, United Kingdom, Europe, and Asia/Pacific regions. A CSS have influential working relationships with customers, peers and leadership.

Key job responsibilities

The Customer Service Specialist (CSS) manages the day-to-day execution of OTS order management for our customers, including successful resolution to inquiries and escalations received. This role will work directly with customers and be responsible for driving changes to processes, tools, and products based on their needs. CSS is responsible for meeting or exceeding daily targets to real-time customer alerts and order escalation resolution. This role collaborates and coordinates with multiple teams to streamline workflows, prioritize and fix the issues at hand. As CSS must have strong problem-solving skills. You should be able to swiftly identify areas for improvement and develop strategies that can help drive customer satisfaction and improve service quality. Proactively identify potential issues and come up with solutions that are acceptable to all stakeholders involved.

You must have a comprehensive understanding of customers sentiments regarding OTS products and/or services. CSS takes ownership in developing and training our global customers on the order management and reporting systems. CSS enforces the order management workflows, approvals and collaborate across our Supply Chain execution teams to mitigate risks to prevent on-time in-full (OTIF) disruptions. This role is critical for providing first-class support, ensuring a consistent customer experience throughout the service request lifecycle.

A day in the life

• Independently manage response and resolution of customer queries in a quick and efficient manner to meet or exceed our operational service level agreements (SLA).

• Always working towards the best customer experience possible, this role is the primary point of contact for real-time feedback from our customers to the regional and global Customer Service Managers.

• Drive quick resolutions for repetitive complex issues, coming up with solutions to improve customer service experience along the journey of order progression.

• Collaborates effectively, influencing both internal and external stakeholders and processes across diverse groups to deliver for our customers.

About the team

The Operations Technology Solutions (OTS) organization manages a complex suite of IT products and services that support a wide variety of new site launches and project initiatives that span across business teams within Worldwide Amazon Stores operations. Our technology solutions power the physical fulfillment operations that directly supports shipping packages to millions of Amazon.com customers across the globe.

Basic Qualifications

• 2+ years of program or project management experience

• 1+ years of supply chain experience

Preferred Qualifications

• Knowledge of Lean principles and DMAIC methodology

• Experience in MS Access and SQL

• Experience in requirement gathering and ability to write clear and detailed requirement document

• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

• Bachelor's degree or equivalent

• 2+ years of supply chain experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Job Detail

• Company:
  Amazon

Job Description

Description

Are you inspired by invention? Is problem solving through teamwork in your DNA? We apply advances in robotics and software to solve real-world problems that delight our customers' experiences in ways we can't even imagine yet.

Amazon Robotics is located in the greater Boston area, the epicenter of robotics innovation. Our diverse team of engineers come from all over the world to design, test and build our dynamic fleet of robots and mechatronic systems. Having our offices, labs, test floors and factories all co-located means that we can design the hardware, write the code, test, build and watch it all come to life. This allows us to innovate quickly and on limitless ideas. Current advancements are underway in autonomous movement and mobility, artificial intelligence and machine learning, manipulation, simulation, robotic management software, predictive analytics, and much more.

We are seeking a talented and motivated Product Development Engineer with a proven track record of implementing best in class processes within a complex design and manufacturing environment. This role will report to the Manager of Product Development and is an integral member of the Design Engineering Services team. You will be responsible for applying design for X (DFx) principles during new product introduction (NPI) of a wide range of products from initial concept to beta. You will work to integrate customer scaling requirements for safety, manufacturability, deployability, and supportability into new product designs. Additionally, you will work cross-functionally to develop best in class DFx feedback and services; guide product lifecycle changes, lead bill of material (BOM) strategy, lead technology feasibility and improvement projects, and drive to technical root cause utilizing advanced problem solving. The successful candidate will have extensive experience in both design and manufacturing combined with capability of making wide-ranging business decisions on behalf of the organization.

Key job responsibilities

• Actively support and foster a culture of inclusion.

• Provide design for X guidance/feedback on electromechanical designs.

• Guide best practices on manufacturing tolerances using GD&T.

• Launch prototype tooling with accelerated schedules and assess project risk.

• Leverage knowledge of multiple production processes to identify risk to programs and provide mitigation strategies.

• Analyze new products dimensional data.

• Drive internal and external DFMEA reviews.

• Solve technical problems across a broad set of design and manufacturing commodities.

• Mentor team members and design engineers.

• Propose design changes that will enhance product manufacturability and testability.

• Evaluate and approve Design Engineering Changes Orders (DECOs) and Engineering Change Orders (ECOs)

• Implement best practices for engineering standards (ex. IPC-620 WHMA Class II)

• Analyze NPI failures to identify root cause and drive improvements through future DFx cycles.

• Effectively write White Papers (WP) and Manufacturing Concept Papers (MCP) to inform and influence teams and stakeholders

• Take ownership to identify issues/problems and drives them to completion with little oversight

• High level of attention to detail but flexibility to enable to business to move at a high velocity.

• Navigate projects consisting of a high level of ambiguity and provide guidance to multiple partners.

• Up to 30% travel required (domestic and international).

A day in the life

Product Development Engineers work with many different internal and external organizations. We communicate frequently on technical topics with our design partners and NPI suppliers during the NPI process. We see ahead of curves and turns in the programs and prevent problems or risks from impacting our performance targets and goals.

About the team

The Design Engineering Services Team is made up of multiple talented individuals with various educational and practical experience backgrounds. This team has a strong desire to provide value to our stakeholders and evaluate the latest NPI techniques and manufacturing technologies to constantly improve and innovate. We do travel to manufacturers and evaluating prototypes as they are being made during NPI phases.

Team members are encouraged to be highly independent; however, a strong support system is available to help any team members through problem solving phases.

Basic Qualifications

• Experience in developing functional specifications, design verification plans and functional test procedures

• 5+ years of relevant industry experience in NPI with strong knowledge of manufacturing.

• Bachelors degree in an engineering discipline, Mechanical, Systems, Robotics, Electrical, Manufacturing or suitable experience.

• Proficient in 3D modeling software (ex: Solidworks)

Preferred Qualifications

• Experience working with interdisciplinary teams to execute product design from concept to production

• Experience with the project management of technical projects

• Masters degree in Mechanical Engineering, Electrical Engineering or other relevant technical discipline.

• Proficient in GD&T

• 7+ years of product design and development experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $128,600/year in our lowest geographic market up to $213,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Job Detail

• Company:
  Amazon

Job Description

Description

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.

We are seeking a highly skilled and motivated candidate to file and manage claims related to accidents and damages involving Amazon's growing transportation fleet. The Fleet Claims Specialist will be focusing on filing, managing and resolving claims related to damaged ATS assets. This is an hourly position sitting in either Nashville, TN or Tempe, AZ.

Responsibilities will include reviewing assigned claims, contacting the insured and other affected individuals, initiating documentation in the claim handling system, and resolving claims. An ideal candidate brings a background in fleet maintenance and automotive claims handling, with experience managing professional relationships with multiple stakeholders, holding responsible individuals accountable for asset damages and repair costs, and achieving organizational targets. This job will require exceptional communication, interpersonal, and negotiating skills with the ability to work independently.

Benefits include health care (medical, dental, vision) coverage starting on day 1 as well as 401(k) with company match, holiday/overtime pay and employee discount. Amazon offers a range of fully paid Maternity and Parental Leave options for parents prior to, and following, the birth or adoption of a child.

This position will be an in office position based out of our Nashville office.

Key job responsibilities

• Interact with carriers/customers to obtain facts, explain claims processes, and provide high quality service to achieve a positive customer experience

• Plan and conduct investigation to determine liability, bodily injury, and damages

• Assesses actual damages associated with claims and conducts negotiations to settle claims within assigned authority and achieve the best possible outcome.

• Thoroughly document and/or code the claim file and complete all claim closure and related activities in the assigned claims management system.

• Use claims system to properly document files (resolution strategy, supporting evidence, negotiations, etc.).

• Utilize and navigate various internal and external websites and tools to file and manage claims

• Work effectively with TOM/TEM/Safety/ROC and other stakeholders to maintain a healthy asset pool

• Work with TEM team members to help identify carrier caused accidents that negatively impact AZNG asset health and availability

• Conduct thorough reviews of damages and determine the applicability of state law and other factors related to the claim.

• Evaluate the financial value of the equipment loss.

• Schedule and coordinate asset repairs with ATS preferred maintenance vendors

• Refer claims to other company units to be advised on as needed (e.g., Legal, Risk, Compliance, Loss Prevention).

A day in the life

Fleet Claims Specialist are part of the ATS Fleet team and will report to a Program Manager. A successful candidate will demonstrate the ability to work with cross-functional teams and communicate effectively across all levels of the organization. He or she will bring analytic skills and use data to drive decisions, effectively communicating insights to others in the organization.

About the team

Middle Mile Property Damage (MMPD) investigators operate with minimal oversight, extreme scope and responsibility, and high expectations. We allow our investigators freedom of maneuver, providing the ability to make on-the-ground decisions based on personal discretion.

Basic Qualifications

• High school or equivalent

• Experience in a professional field or military

• Intimate knowledge of US DOT/FMCSA regulations.

• 1+ years of claims experience

• 1+ years of professional writing experience

Preferred Qualifications

• Knowledge of VBA and Excel Macro creation and modification

• 3+ years work experience in logistics or auto claims industries

• Familiar with various types / sizes of transportation equipment (tractors, trailers, etc.)

• Demonstrated success working with carriers and or brokers

• Understanding of US DOT/FMCSA regulations

• Demonstrated experience using data to drive root cause elimination and process improvement

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Job Detail

• Company:
  Amazon