Company Detail

Job Description

Job Title: Member Specialist (Personal Banker)

Job Type: Full-time

Location: South Jordan, Utah

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Member Specialist is responsible to the Branch Manager for identifying and discussing the financial needs of new and existing members. Explores and defines opportunities for Credit Union products/services to meet current and future needs of existing and new members. Responsibilities include assisting members with opening new accounts, processing loan requests, and cross-selling credit union products and services.

Qualifications include an Associates degree or equivalent experience, and approximately 2-3 years as a Member Specialist or equivalent position. Must have the ability to successfully sell Chartway products and services to achieve organizational, and team goals. Must be a self motivated individual who can work independently with a strong initiative and have the ability to handle multiple tasks within specified deadlines.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Teller

Job Type: Part-time

Location: Hurricane, Utah

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Teller is responsible for accurately providing paying and receiving service to members on their share and loan accounts, handling and securing large volumes of cash and other negotiable items.

Qualifications to include a High School Diploma or GED equivalent, basic math skills, strong customer service skills, computer experience, and at least one year of cash handling experience. Prior teller experience is preferred, but not required.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Member Specialist

Job Type: Full-time

Location: Murray, Utah

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Member Specialist is responsible to the Branch Manager for identifying and discussing the financial needs of new and existing members. Explores and defines opportunities for Credit Union products/services to meet current and future needs of existing and new members. Responsibilities include assisting members with opening new accounts, processing loan requests, and cross-selling credit union products and services.

Qualifications include an Associates degree or equivalent experience, and approximately 2-3 years as a Member Specialist or equivalent position. Must have the ability to successfully sell Chartway products and services to achieve organizational, and team goals. Must be a self motivated individual who can work independently with a strong initiative and have the ability to handle multiple tasks within specified deadlines.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Teller

Job Type: Full-time

Location: Norfolk, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Teller is responsible for accurately providing paying and receiving service to members on their share and loan accounts, handling and securing large volumes of cash and other negotiable items.

Qualifications to include a High School Diploma or GED equivalent, basic math skills, strong customer service skills, computer experience, and at least one year of cash handling experience. Prior teller experience is preferred, but not required.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Member Specialist (Personal Banker)

Job Type: Full-time

Location: Salt Lake City, Utah

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Member Specialist is responsible to the Branch Manager for identifying and discussing the financial needs of new and existing members. Explores and defines opportunities for Credit Union products/services to meet current and future needs of existing and new members. Responsibilities include assisting members with opening new accounts, processing loan requests, and cross-selling credit union products and services.

Qualifications include an Associates degree or equivalent experience, and approximately 2-3 years as a Member Specialist or equivalent position. Must have the ability to successfully sell Chartway products and services to achieve organizational, and team goals. Must be a self motivated individual who can work independently with a strong initiative and have the ability to handle multiple tasks within specified deadlines.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Member Specialist (Personal Banker) - Floater

Job Type: Full-time

Location: Salt Lake City, Utah

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Floater Member Specialist is responsible to the Branch Manager for identifying and discussing the financial needs of new and existing members. Explores and defines opportunities for Credit Union products/services to meet current and future needs of existing and new members. Responsibilities include assisting members with opening new accounts, processing loan requests, and cross-selling credit union products and services.

Qualifications include an Associates degree or equivalent experience, and approximately 2-3 years as a Member Specialist or equivalent position. Must have the ability to successfully sell Chartway products and services to achieve organizational, and team goals. Must be a self motivated individual who can work independently with a strong initiative and have the ability to handle multiple tasks within specified deadlines.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Teller

Job Type: Part-time

Location: Murray, Utah

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Teller is responsible for accurately providing paying and receiving service to members on their share and loan accounts, handling and securing large volumes of cash and other negotiable items.

Qualifications to include a High School Diploma or GED equivalent, basic math skills, strong customer service skills, computer experience, and at least one year of cash handling experience. Prior teller experience is preferred, but not required.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Assistant Branch Manager II

Job Type: Full-time

Location: Houston, Texas

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Assistant Branch Manager is responsible to the Branch Manager for the overall management of assigned financial office. Accountable for the achievement of maximum sales results for the assigned office. Coaches and supervises team to achieve maximum sales results. Responsible for the internal controls to ensure proper audit and dual control policy and procedures are in place within their assigned branch

Qualifications include an Associate's or Bachelor's degree or equivalent experience, and approximately one to three years of demonstrated progression in job related experience. Candidate must have knowledge of the retail sales office operations technology and procedures, and the ability to train others with this expertise. Must have experience in managing in-house and outsource operations, excellent written and oral communication skills, and the ability to mentor employees for professional growth and goal achievement.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Teller

Job Type: Part-time

Location: Tooele, Utah

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Teller is responsible for accurately providing paying and receiving service to members on their share and loan accounts, handling and securing large volumes of cash and other negotiable items.

Qualifications to include a High School Diploma or GED equivalent, basic math skills, strong customer service skills, computer experience, and at least one year of cash handling experience. Prior teller experience is preferred, but not required.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Member Specialist

Job Type: Full-time

Location: Norfolk, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Member Specialist is responsible to the Branch Manager for identifying and discussing the financial needs of new and existing members. Explores and defines opportunities for Credit Union products/services to meet current and future needs of existing and new members. Responsibilities include assisting members with opening new accounts, processing loan requests, and cross-selling credit union products and services.

Qualifications include an Associates degree or equivalent experience, and approximately 2-3 years as a Member Specialist or equivalent position. Must have the ability to successfully sell Chartway products and services to achieve organizational, and team goals. Must be a self motivated individual who can work independently with a strong initiative and have the ability to handle multiple tasks within specified deadlines.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Financial Solutions Representative I

Job Type: Full-time

Location: Virginia Beach, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

As a Financial Solutions Representative I, general responsibilities include:

• Taking inbound calls from members and non-members for general servicing inquiries for checking, savings, certificates of deposit, and loan products

• Exercising problem solving skills and promote benefits to retain members

• Update member and account information as needed

• Maintaining Member Solutions Center service levels by handling a high volume of calls in a fast-paced environment

• Consistently and effectively cross-selling products and services offered by Chartway

• Communicate using extraordinary soft skills during complex conversations to deliver an outstanding member experience

• Handle complex conversations and situations professionally to create an outstanding member experience on every call

Qualifications include a High School education or equivalent GED, and one year customer service preferably in a call center environment. Bi-lingual in Spanish is preferred but not required.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Financial Solutions Representative I (Call Center)

Job Type: Full-time

Location: Tooele, Utah

Possibility of working from home after 6 months!

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

As a Financial Solutions Representative I, general responsibilities include:

• Taking inbound calls from members and non-members for general servicing inquiries for checking, savings, certificates of deposit, and loan products

• Exercising problem solving skills and promote benefits to retain members

• Update member and account information as needed

• Maintaining Member Solutions Center service levels by handling a high volume of calls in a fast-paced environment

• Consistently and effectively cross-selling products and services offered by Chartway

• Communicate using extraordinary soft skills during complex conversations to deliver an outstanding member experience

• Handle complex conversations and situations professionally to create an outstanding member experience on every call

Qualifications include a High School education or equivalent GED, and one year customer service preferably in a call center environment. Bi-lingual in Spanish is preferred but not required.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Interactive Specialist (Video Personal Banker)

Job Type: Full-time (12:00pm - 9:00pm Monday - Friday, 8:00am - 5:00pm Saturday)

Location: Virginia Beach, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Interactive Specialist is responsible to the Interactive Manager for providing timely and exceptional support experiences to members. Team members will work in a fast paced, dynamic video call center environment supporting members and staff by video, chat and email. The role focuses on assisting members with their financial needs via the Video Banking platform while providing a consistent approach to service delivery, timely and accurate execution of processes and achieving desired experience goals. Responsible for accurately assisting members with their financial transactions on share and loan accounts as requested and providing information to members regarding membership, new accounts, loans and all other services of the Credit Union through the Direct Teller Machines.

Responsible and Accountable for:

• Provide engaging member-centric service to members virtually via Video Banking Solution

• Professionally provide first call resolution by assisting members and potential members with requests; answer questions about products and services including loan products; recommend products that will benefit the member.

• Producing a pro-rata portion of assigned sales goals

• Demonstrating the ability to optimize member contacts by meeting immediate need and uncovering additional opportunities to serve the member

• Utilizing -available- time efficiently, consistently maintaining low -work- and -unavailable- percentages while meeting interaction performance standards

• Complying with all member verification processes and transaction processing guidelines to mitigate risk and protect the member and the credit union for fraud or loss.

• Sales and service responsibilities include identifying opportunities to sell credit union products; meeting/exceeding aggressive sales, cross-sell and funding goals; providing prompt, accurate and courteous responses to members; making financial recommendations; processing various complex financial transactions; effectively educating members basic financial literacy components and Chartway's products and services

• Processing transactions using Video Banking solution - deposits, withdrawals, loan payments, opening accounts, loan applications, etc.

• Building relationships with members

• Problem solving issues that may occur with software

• Provides timely, accurate and energetic support to members

• Responds to internal and external requests via telephone, email, fax or written correspondence relating to products, policies, procedures and credit union services

• Review and monitor e-Funds alerts for possible fraudulent activity, research reinvestigation requests and correct discrepancies

• Deliver an exceptional member experience through ITM technology. The experience will include accurate and efficient transaction processing and friendly and professional service delivery.

Education and Experience:

• Education: Associates degree or equivalent experience

• Experience: Three to five years of financial services experience that include support or branch operations roles

• Experience: Proven track record of progressed responsibility, demonstrating ability to master roles and assignments

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Financial Solutions Representative I (Call Center)

Job Type: Full-time

Location: Virginia Beach, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

As a Financial Solutions Representative I, general responsibilities include:

• Taking inbound calls from members and non-members for general servicing inquiries for checking, savings, certificates of deposit, and loan products

• Exercising problem solving skills and promote benefits to retain members

• Update member and account information as needed

• Maintaining Member Solutions Center service levels by handling a high volume of calls in a fast-paced environment

• Consistently and effectively cross-selling products and services offered by Chartway

• Communicate using extraordinary soft skills during complex conversations to deliver an outstanding member experience

• Handle complex conversations and situations professionally to create an outstanding member experience on every call

Qualifications include a High School education or equivalent GED, and one year customer service preferably in a call center environment. Bi-lingual in Spanish is preferred but not required.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Position: Summer Internship

Compensation: $15.00/hour

Duration: 10 weeks starting in May through July

Number of interns: 10

Location: Virginia Beach, Virginia

Looking for a paid summer internship where you can learn, grow, and make a difference? Come join Chartway Credit Union's Summer Internship program!

As a Chartway Intern, you have an opportunity to make a positive impact on your community. We have been proudly serving members for more than half a century, and are consistently recognized for our financial strength, ability to make life affordable for our members, and for our charitable efforts through the We Promise Foundation.

In line with our culture of continuous learning, valuing diversity, and our credit union mission to invest in the communities we serve, we believe in supporting the next generation of business professionals in their endeavors to apply their academic insight and gain practical knowledge in their respective fields. Our Summer Internship program will include a chance to work with leaders in your field, attend executive presentations, lunch and learn trainings, mentoring sessions, and team building events.

We are hosting 10 Full-Time Summer Interns in the following areas:

• Accounting

• Business Analytics

• Customer Experience Enhancement

• Data Analytics - Lending/Collections

• Data Analytics - Retail

• Finance - Credit Card Services

• Financial Fraud

• Instructional Design/Training

• Marketing Analytics

• Retail Branch Operations (Compliance)

What are you waiting for - apply today! Please include your resume and a cover letter or paragraph explaining which internship(s) interests you and why you would be a good fit.

Chartway Federal Credit Union is an EOE/M/F/Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Collector

Job Type: Full-time

Location: Virginia Beach, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Collector is responsible to the Collections Manager for the efficient processing of assigned accounts. Contacts members who are delinquent and obtain past due payments, commitment agreements or establish a repayment plan.

The position is responsible and accountable for counseling members and referring to Balance when appropriate, and for the daily processing of collection letters, certified mail letters and incoming mail for the department. Skip traces by performing investigative activities to evaluate and determine the whereabouts of members through database searches and system records using OTG documents, CU approved sites and credit reports. Submits repo and foreclosure letters and enters approved repo letters into RDN, and submits legal packets to the Loss Mitigation Department for referral to the attorney.

Education and Experience:

• Education: High school education or equivalent GED

• Experience: Prefer 1 year of previous collections experience, or equivalent working experience

• Bilingual in Spanish is a plus

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Collector

Job Type: Part-time 20 hours

Location: Virginia Beach, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Collector is responsible to the Collections Manager for the efficient processing of assigned accounts. Contacts members who are delinquent and obtain past due payments, commitment agreements or establish a repayment plan.

The position is responsible and accountable for counseling members and referring to Balance when appropriate, and for the daily processing of collection letters, certified mail letters and incoming mail for the department. Skip traces by performing investigative activities to evaluate and determine the whereabouts of members through database searches and system records using OTG documents, CU approved sites and credit reports. Submits repo and foreclosure letters and enters approved repo letters into RDN, and submits legal packets to the Loss Mitigation Department for referral to the attorney.

Education and Experience:

• Education: High school education or equivalent GED

• Experience: Prefer 1 year of previous collections experience, or equivalent working experience

• Bilingual in Spanish is a plus

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Internal Solutions Manager

Job Type: Full-time

Location: Virginia Beach, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Internal Solutions Manager is responsible to the Director of Member Support Services for daily operations and management of the Internal Solutions Help Desk, ongoing advancement of the Virtual Help Desk-Albert and all support resources used to deliver the member experience. Daily business operations include, ensuring team members consistently deliver courteous, professional support and achieve all SLA's and KPI targets. The Internal Solutions Manager will work cross functionally to quickly and accurately resolve internal and external questions, align incongruent processes and ensure the integrity of information documented in the Virtual Help Desk resource. The Internal Solutions team is responsible for providing high level support that enables enterprise goal achievement-Net Promoter and agreed upon business targets.

Responsible and Accountable for:

• Championing serviceexcellence in all facets of the business

• Leading and managing the InternalSolutions and Virtual Help Desks

• Responsible for achievementof Help Desk SLAs and correlating enterprise targets

• Collaborating with BranchSupport, Member Solutions and Training teams by sharing identified trendsand opportunities to develop more seamless front line interactions

• Oversees Case response forthe Virtual Help Desk and Albert emails, adhering to the Albert SLA

• Maintains Content RequestProcess for Albert Content

• Responsible for developmentand ongoing internal communication plan for the Virtual Helpdesk-Albert

• Cross-functionalpartnerships with Content Owners to insure processes and procedures areavailable to front line staff and align with desired member experience

• Conducts cross-checkanalysis to ensure all content in Albert is accurate

• Manages annual contentreview process

• Works closely with theLearning Team to ensure curriculum content is accurate based onorganizational changes

• Works closely with businesspartners to ensure optimum efficiency of internal Solutions and VirtualHelp Desks

• Identifies areas of processimprovement to increase speed, quality and processing efficiencies

• Recommends alternativeprocess solutions to improve the team member and member experience

• Identifies and works toremove barriers that impede service excellence

Knowledge, Skills and Abilities:

• Knowledge of credit union operations andretail delivery channels with the ability to recommend improvements

• Demonstrated ability to gather, analyze, and evaluate data in a meaningful manner and effectively communicate recommendations in concise manner

• Ability to successfully lead and motivate team members and managers to achieve organizational goals, through both dire and indirect leadership

• Strong team player with the ability toorganize, prioritize, apply time management skills

• Proficient with MS Office -PowerPoint, Word, Excel and SharePoint

• Excellent oral, written, andpresentation communication skills

• Strong attention to detail

• Excellent organizationalskills

• Ability to writepolicy/procedure with data provided from Content Owner/SME (partneringwith Silver Cloud Content Architect)

• Ability to serve on specialCredit Union projects; maintaining member and team memberfocus/satisfaction

• Ability to positivelyresolve situations/content requests from various resources

• Ability to prioritize workflow independently, and take full ownership of issues- even if they arenot the Subject Matter Expert on the problem

• Knowledge of applicablecredit union policies, procedures and processes related to the operationof the credit union and product and services it offers

Education and Experience:

• Education: Bachelor's Degree with a concentrationin technical writing or equivalent job related experience

• Experience: 3 to 5 years ofexperience in a quality assurance position

• Experience: 2-4 years leadership experience in aservice role, preferably in financial services

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Member Specialist

Job Type: Full-time

Location: Chesapeake, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Member Specialist is responsible to the Branch Manager for identifying and discussing the financial needs of new and existing members. Explores and defines opportunities for Credit Union products/services to meet current and future needs of existing and new members. Responsibilities include assisting members with opening new accounts, processing loan requests, and cross-selling credit union products and services.

Qualifications include an Associates degree or equivalent experience, and approximately 2-3 years as a Member Specialist or equivalent position. Must have the ability to successfully sell Chartway products and services to achieve organizational, and team goals. Must be a self motivated individual who can work independently with a strong initiative and have the ability to handle multiple tasks within specified deadlines.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Interactive Teller

Job Type: Part-time

Location: Virginia Beach, Virginia

At Chartway, helping our members achieve their dreams is our business. Through living Chartway's vision, mission, and values, our employees serve our communities to make their lives more affordable. Whether you want to work in leadership or you're just getting started, we invite you to join our team.

The Interactive Teller is responsible for accurately assisting members with their financial transactions on share and loan accounts as requested and providing information to members regarding membership, new accounts, loans, and all other services of the Credit Union. Reports to the Branch Support Manager.

Qualifications include a High school education or equivalent GED, and approximately one year of cash handling and customer service experience. This position will be responsible and accountable for delivering an exceptional member experience through ITM technology. The experience will include accurate and efficient transaction processing and friendly and professional service delivery. Must have the ability to consistently follow check processing protocols and make accurate, independent decisions on items presented. The successful candidate will be an engaging and effective communicator, primarily through the ITM technology, that is able to work in a fast paced environment with high traffic volume. Must have the ability to make quick decisions that will protect the Credit Union from potential losses, and be able to assess risk and make sound decisions or exceptions. Must have the ability to respond, establish and maintain control when handling challenging interactions while simultaneously representing Chartway with the highest degree of professionalism.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Branch Manager II

Job Type: Full-Time

Location: Houston, Texas

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Branch Manager will be responsible to the Market Director for maximizing the sales function and goal achievement, and the day-to-day operations for assigned retail office location. Actively seeks out members of SEGs and community groups to generate loans and deposits. The Branch Manager is responsible for researching member inquiries to ensure increased sales, proper follow-up and continued member satisfaction. Must have the ability to successfully lead and motivate assigned sales team in achieving organizational goals; and to coach, mentor and provide timely performance feedback for assigned employees.

Qualified candidates will have a Bachelors degree or equivalent experience, and 3-5 years of progressively more responsible job related experience. The qualified candidate will have experience in the financial industry including supervisory experience, knowledge of the retail sales office operations technology and procedures and the ability to train others with this expertise, and the ability to troubleshoot problems with members with regards to systems, policies and procedures of the Credit Union.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Assistant Branch Manager II

Job Type: Full-time

Location: Hurricane, Utah

At Chartway, helping our members achieve their dreams is our business. Through living Chartway's vision, mission, and values, our employees serve our communities to make their lives more affordable. Whether you want to work in leadership or you're just getting started, we invite you to join our team.

The Assistant Branch Manager is responsible to the Branch Manager for the overall management of assigned financial office. Accountable for the achievement of maximum sales results for the assigned office. Coaches and supervises team to achieve maximum sales results. Responsible for the internal controls to ensure proper audit and dual control policy and procedures are in place within their assigned branch

Qualifications include an Associate's or Bachelor's degree or equivalent experience, and approximately one to three years of demonstrated progression in job related experience. Candidate must have knowledge of the retail sales office operations technology and procedures, and the ability to train others with this expertise. Must have experience in managing in-house and outsource operations, excellent written and oral communication skills, and the ability to mentor employees for professional growth and goal achievement.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union