Company Detail

Job Description

The Cook II prepares food in accordance with production requirements and standard recipes and is most often assigned to work the grill, broil, saut and raw bar stations. The Cook II maintains a clean, sanitary and safe station at all times to ensure safe and quality products are delivered to guests. The successful Cook II will effectively set-up the assigned station, produce products consistent with quality standards and recipes, and have exemplary attendance.

Level One

• Responsibilities of Gold Key|PHR hourly Associates:

• Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.

• Be on time. Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.

• Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene

• Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company's service culture, -The Keys to Making it Right.-

• Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.

• Use your tools. Use the approved tools and checklists to complete assigned tasks.

• Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.

• Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.

• Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.

• Support the Team: Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.

• Other duties as assigned.

• Associate Responsibilities specific for this role and Department:

• Follow food & cleanliness standards to ensure that the highest quality products are consistently maintained.

• Set up to pars for shift use, execute necessary preparation, freezer pull and line set up. Communicate any out-of-stock items or possible shortages.

• Date all food containers and rotate, making sure that all perishables are kept at proper temperature.

• Inspect & evaluate physical condition of equipment daily for cleanliness reporting any necessary repairs to your immediate supervisor. Perform routine maintenance & cleaning on line equipment.

• Return all food items not used on next shift to designated storage areas, being sure to cover/date all perishables.

• Consistently produce products according to recipe specifications and within ticket time standards.

• Complete station closing checklist to ensure seamless transition and setup of the station for the next shift.

Type

Qualification

Skill

1. Able to read, write and speak basic English.

2. Able to understand and apply basic mathematical skills (addition, subtraction, multiply and division in all units of measure) in order to obtain correct dilution ratios, portion control, etc.

3. Able to apply common sense understanding to carry out simple one- or two- step instructions. Able to deal with standardized situations with only occasional or no variation.

4. Able to push, stand, stoop, bend, and lift items weighing up to 50-70 pounds repetitively during entire shift.

5. Good attitude and work ethic practices in order to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria.

6. Able to work a flexible schedule including weekends and holidays as required.

7. Can work in high stress & fast paced environment.

8. Functions safely & efficiently under extreme kitchen heat conditions.

Education

Able to read, write and speak basic English.

Skill

Can work in high stress & fast paced environment. Functions safely & efficiently under extreme kitchen heat conditions.

Skill

Able to apply common sense understanding to carry out simple one- or two- step instructions. Able to deal with standardized situations with only occasional or no variation.

Education

Able to understand and apply basic mathematical skills (addition, subtraction, multiply and division in all units of measure) in order to obtain correct dilution ratios, portion control, etc.

Experience

Prefer at least 2 years experience working in a high volume kitchen

Experience

Possess full knowledge of all matters relating to proper cooking techniques to ensure safe food handling and consistent adherence to recipes.

ID: 2022-4107

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4200 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

The Front Office Manager delivers the guest experience for the property inclusive of reservation, pre-arrivals, arrival, check in, club, and departure. The position is responsible for the direct supervision of: Front Office PBX (The Hub.) and the Club.

Responsibilities:

• Work with direct reports to share and gain alignment on the execution plan for the Front Office department to achieve the annual business plan commitments.

• Hire and train all departmental Associates using approved company training materials.

• Execute the Operating Plan for the Front Office and the Club as the playbook for accountability and operational excellence. Proactively anticipate and drive guest/service satisfaction and conduct root cause analysis of evaluate gaps in service delivery and initiate corrective action or recommend changes to operating/business plans.

• Drive Customer Satisfaction Index (Marriott GSS, Revinate) to meet or the property's guest satisfaction benchmarks through the implementation of Associate training and coaching sessions based on observation of work performance and complaint handling.

• Work collaboratively with Revenue Management to implement approved yield strategies (inventory, rate, and promotions) in reservation system, group booking policies, balancing inventory, threshold management and upselling programs.

• Serve as the subject matter expert (certified in brand tools) on the Property management system including reservations, brand loyalty programs, and guest experience platform.

• Ensure responsible financial management of the company's assets at all times including timeliness and accuracy of the Income Journal, guest ledger, group master accounts, labor scheduling, cash controls, timely deposits.

• Create a culture within your department that maximizes performance through effective communication including issuing daily property newsletter, lead meaningful pre-shifts, hold structured weekly one-on-ones, and conduct regular performance feedback and recognition. (PAFS, RODS, EVALS).

• Know all current marketing initiatives and train sta to handle inquires and fulfillment.

• Ensure that the Club experience meets property and brand standards and provides consistent premium value for its guests.

• Ensure that all guest requests are recorded and satisfied in a timely and efficient manner

• Conduct daily visual inspection of your assigned areas of responsibility, assessing compliance to life safety for Associates and guests, owner expectations, PHR standards, specifications and inventories and brand standards. Document findings from inspections and follow up to ensure that action items are promptly ad effectively addressed.

• Provide line item information on the department to your manager for the monthly financial meetings to speak to explain any variances for your department.

• Produce required internal management reports timely as per the relevant Operating Plans

• Perform Emergency Response duties as required for this role in the Emergency Response Organizational Chart and Plan.

• Serves as Manager on Duty as determined by the Managing Director and company policy.

• Lead special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

Schedule Expectations:

• Create schedules and manage daily time and attendance consistent with the forecasted occupancy and department's approved staffing models and adjust as needed depending on demand.

• The Front Office Manager or Front Desk Manager must be present during high volume periods (arrival, departure, events) included but not limited to high profile/exposure, VIP events, large events, signature events and in the absence of the Hotel Manager.

TypeQualification

EducationHigh School Diploma required with Bachelors Degree preferred

ExperienceMinimum 3 years experience as a supervisor/manager for the Front Desk in a major hotel.

SkillDemonstrated ability to work as a positive member of a leadership team, developing Associates to their maximum potential and maintaining a supportive work environment.

SkillPrior experience as a property level Front Office Manager preferred

SkillExposure to scheduling, PO processing, time card calculations and expense control systems preferred

SkillGood verbal communication skills

SkillExcel, Word, Outlook, Access, PMS systems

SkillStrong organizational skills and multi tasking abilities

SkillAbility to respond to common inquiries or complaints from other departments, guests, regulatory agencies, or members of the business community.

SkillAbility to effectively present in information to top management, public groups, hotel Associates and outside agencies/authorities.

SkillAbility to apply mathematical operations in accomplishing job tasks.

ID: 2022-4103

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4200 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

The Club Concierge is responsible for delivering exceptional guest service to all guests of the Cavalier Beach Club level. The Club Concierge ensures efficient day to day operations of the Cavalier Beach Club registration, Member's lounge and pool deck to include cleanliness and safety the assigned area at all times. Club Concierge may also be cross trained in food and beverage set up and delivery to ensure the Cavalier Beach Club delivers an above average guest experience. The successful Club Concierge will be friendly, professional, well groomed, be flexible in work schedule and assignments and have exemplary attendance.

Responsibilities of Gold Key|PHR hourly Associates:

• Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.

• Be on time. Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.

• Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene

• Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company's service culture, -The Keys to Making it Right.-

• Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.

• Use your tools. Use the approved tools and checklists to complete assigned tasks.

• Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.

• Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.

• Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.

• Support the Team: Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.

• Other duties as assigned.

  Associate Responsibilities specific for this role and Department:

• Handle guest registration as required based on Cavalier Beach Club access policies and procedures for the current season.

• Assist Guests with all pool deck needs to include seating, umbrella placement, towel refresh and food and beverage orders.

• Arrange guest transportation to and from Cavalier Beach Club as requested.

• Maintain cleanliness and organization in the Member lounge.

• Assist with responsibilities in the Cavalier Beach Club grille as needed based on business demands.

TypeQualification

ExperienceMust be at least 18 years old

ID: 2022-4110

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4200 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

The Cook III prepares food in accordance with production requirements and standard recipes and is most often assigned to fry, pantry or salad station. The Cook III maintains a clean, sanitary and safe station at all times to ensure safe and quality products are delivered to guests. The successful Cook III will efficiently set-up assigned station, produce products consistent with quality standards and recipes, and have exemplary attendance.

Responsibilities of Gold Key|PHR hourly Associates:

• Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.

• Be on time. Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.

• Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene

• Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company's service culture, -The Keys to Making it Right.-

• Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.

• Use your tools. Use the approved tools and checklists to complete assigned tasks.

• Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.

• Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.

• Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.

• Support the Team: Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.

• Other duties as assigned

Associate Responsibilities specific for this role and Department:

• Will be responsible for working the fry, pantry and salad stations.

• Must be able to produce and plate salads/pantry and fried items.

• Prepare food of consistent quality following recipe cards and production and portion standards.

• Start food items that are prepared ahead of time, making sure not to prepare over estimated needs.

• Date all food containers and rotate as per the SOP, making sure that all perishables are kept at proper temperatures.

• Check pars for shift use, execute necessary preparation, freezer pull and line set up. Communicate any out-of stock items or possible shortages.

• Assist in setting up and stocking of buffet.

• Return all food items not used on next shift to designated storage areas, being sure to cover/date all perishables.

• Assist in prep work of vegetables and condiments as required for the next shift.

• Maintain food & cleanliness standards to ensure that the highest quality products are consistently maintained.

• Perform routine maintenance & cleaning on line equipment.

• Manage time & station productivity according to the volume of business in assigned stations.

• Effectively set-up & produce a quality product from all stations in a manner adhering to health department & company standards.

• Can work in high stress & fast paced environment.

• Functions safely & efficiently under extreme kitchen heat conditions.

TypeQualification

EducationHigh school education or equivalent experience

ExperienceMinimum one year food service or related work

SkillAbility to operate, maintain and properly clean deep fryer, broiler, stove, steamer, food processor, mixer, slicer, oven, steam table, tilt kettle, waffle iron, flat top grill

EducationAble to read, write and speak basic English.

SkillAble to apply common sense understanding to carry out simple one- or two- step instructions. Able to deal with standardized situations with only occasional or no variation.

EducationAble to understand and apply basic mathematical skills (addition, subtraction, multiply and division in all units of measure) in order to obtain correct dilution ratios, portion control, etc.

ExperiencePrefer at least 2 years experience working in a high volume kitchen

ID: 2022-4106

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4200 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

The Baker prepares food in accordance with production requirements and standard recipes and is most often assigned to work the pastry station which may support restaurants, banquets and in room dining. The Baker maintains a clean, sanitary and safe station at all times to ensure safe and quality products are delivered to guests. The successful Baker will effectively set-up the assigned station, produce products consistent with quality standards and recipes, and have exemplary attendance.

Responsibilities of Gold Key|PHR hourly Associates:

• Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.

• Be on time. Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.

• Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene

• Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company's service culture, -The Keys to Making it Right.-

• Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.

• Use your tools. Use the approved tools and checklists to complete assigned tasks.

• Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.

• Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.

• Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.

• Support the Team: Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.

• Other duties as assigned.

Associate Responsibilities specific for this role and Department:

• Responsible for production of sweet items, pastries, cakes, fruit compotes, breads, chocolates, etc. for all outlets as well as banquets and amenities

• Supervise the pastry food production pastry area, ensure compliance to recipe specifications

• Ensure quality of plate presentation for each item

• Respond to guest and Associate requests in a professional manner exceeding guest expectations

• Maintain knowledge relating to proper baking techniques to exceed guest expectations

• Date all food containers and rotate as per the SOP

• Ensure that storage of items meets required temperatures per food safety standards

• Ensure pars are maintained for shift, determine necessary preparation, complete freezer pull and line set up

• Ensure compliance with daily, weekly, monthly checklists

• Manage time & station productivity per the volume of business in assigned stations

• Effectively set-up & produce quality product from stations in compliance with health department & company standards

• Record and communicate any out-of stock items or possible shortages to Manager

• Return food items not used on next shift to designated storage areas, being sure to cover/date all perishables

• Perform routine maintenance & cleaning on equipment

ID: 2022-4102

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 100 E Main St

Job Detail

• Company:
  Goldkey

Job Description

Provide friendly, efficient service to bar guests. Depth of beverage knowledge including alcohol, mixology, recipes. Able to recommend drinks, pairings and respond guest preferences. Responsible for bar set-up, mixing & serving drinks as well as clean up of bar area. Able to not only take guest orders but also able to process their checks. Comply with all state, city liquor laws and company alcohol policies.

Associate Responsibilities specific for this role and Department:

• Set up assigned station per outlet standards, specifications and inventories.

• Make & serve drinks to guests & cocktail servers following established guidelines, procedures & policies regarding beverage & safety controls.

• Greet, interact and engage with guest in a highly professional manner exceeding guest expectations at all times.

• Accomplish daily assignments and checklists as assigned.

• Assist other bartenders and servers whenever necessary for total unity and teamwork to ensure efficient and quality service to all guests.

• Maintain front and back of the house cleanliness standards to ensure that the highest quality products are consistently being delivered to the guest at all times.

• Manage time and bar section productivity according to the volume of business in all areas.

• Ring guest checks; collect cash & process credits & room charges in the exact manner outlined by Company policies & procedures.

• Complete liquor requisitions & supply lists.

• Know and comply with state and city liquor laws.

TypeQualification

Skill

• Able to read, write and speak basics English.

• Able to understand and apply basic multi-tasking skills in order to maintain a cohesive working enviromnet.

• Able to apply common sense understanding to carry out simple one- or two- step instructions. Able to deal with standardized situations with only occasional or no variation.

• Able to push, stand, stoop, bend, and lift items weighing up to 150 pounds repetitively during entire shift.

• Good attitude and work ethic practices in order to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria.

• Able to work a flexible schedule including weekends and holidays as required for extremely long hours.

• Able to add multiply and count money. GENERAL DUTIES:

• Acknowledge, understand and comply with all Company/franchise policy, procedures and work practices.

• Attend and participate in all appropriate and/or mandatory meetings and on-going training sessions.

• Stay aware of Company/hotel/franchise information and changes

Education

• High school diploma preferred

Experience

• At least three years experience working as a bartender in high volume/fast paced enviroment

Skill

• Must be able to make drinks per standard recipe

• Must have a high level of wine knowledge

ID: 2022-4101

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

To provide Guest Services including but not limited to seating, food ordering, merchandise sales, while assisting with general restaurant information in a manner that best represents the company image and quality standards.

Utilizes the standard seating procedures to coordinate efficient Guest seating according to table availability and the seating requirements for all Guest parties.

Primarily responsible for training new hostesses, running QSR and leading the hostess team during each shift.

Level One

• Responsibilities of Gold Key|PHR hourly Associates:

• Know your job.Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.

• Be on time.Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.

• Be on stage.Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene

• Serve.Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company's service culture, -The Keys to Making it Right.-

• Work smart.Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.

• Use your tools. Use the approved tools and checklists to complete assigned tasks.

• Measure Up.Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.

• Respect the space.Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.

• Be safe.Report unsafe work conditions or practices and safety or security violations in accordance with company policy.

• Support the Team:Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.

• Other duties as assigned.

• Delegates tasks to host staff during each shift

• Responsible for the training of new host staff

• Reports directly to the Maitre d' with reservations or guest issues

• Assists in the overall flow and seating in the restaurant

• Greet Guests in a friendly & courteous manner upon entering & exiting the restaurant.

• Gather necessary guest information needed to provide the best seating accommodations.

• Inform guests of information related to seating such as approximate wait times & offering suggestions for more timely seating.

• Provide guest seating in a courteous, safe, & efficient manner.

• Provide guests with helpful menu information & personal recommendations to assist with the ordering process.

• Perform assigned side work developed to maintain general organization & cleanliness of the host station & all related areas.

• Organize, inventory, & sell retail items (if applicable).

• Continually communicates all seating needs to all appropriate management, server assistants, kitchen staff, & servers to ensure optimum seating is achieved.

• Provide general information for all Guests as requested.

• Successfully complete all other duties assigned

ExperiencePrevious Experience in the restaurant or hotel industry is a plus

SkillPrevious working experience with computers is a bonus

Education High School

ID: 2022-4100

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4200 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

The Expeditor is responsible for ensuring that all food products served are to documented standard and specification. The Expeditor is the gatekeeper between the kitchen and front of house and ensures service times are to maintained to standard, all food offerings are plated with correct portions, all food items on each ticket are present and accurate and places garnishments before approving the food for delivery to the guest. The successful Expeditor will have strong communication skills, is detail oriented, be able to multi-task with an attention to detail in a fast-paced environment, and have exemplary attendance.

Level One

• Responsibilities of Gold Key|PHR hourly Associates:

• Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.

• Be on time. Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.

• Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene

• Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company's service culture, -The Keys to Making it Right.-

• Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.

• Use your tools. Use the approved tools and checklists to complete assigned tasks.

• Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.

• Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.

• Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.

• Support the Team: Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.

• Other duties as assigned.

• Associate Responsibilities specific for this role and Department:

• Set up expo stations according to SSI.

• Maintain station cleanliness & organization throughout shift.

• Ensure the proper placement, presentation & delivery of food orders on trays.

• Inspect all plates & product before it reaches the guest to ensure accuracy of order, garnish, proper temperature, & appealing presentation is all to standard.

• Expedite service of food to ensure the guests receive their order in a prompt & efficient manner.

• Maintain clear & effective communication between kitchen & restaurant staff to keep flow of food orders running smoothly.

• Stock kitchen areas with china, flat & glassware.

• Assist servers when needed.

TypeQualification

Skill

• Must possess basic reading and writing skills necessary to perform daily functions and successfully fulfill training and testing requirements.

• Strong communication skills to allow problem solving and anticipate the Guest's needs.

• Must be able to communicate clearly and professionally to co-workers and team members.

• Basic mathematic skills.

• Strong organization skills are required to maintain multiple orders in expo window and ensure guests receive correct order.

• Basic computer skills are required necessary to utilize the POSI system for clocking-in and out, and to read printed ticket orders.

• Able to work a flexible schedule including weekends and holidays as required.

• Must work well with others and possess the ability to work without constant supervision

EducationHigh School Diploma or Equivalent Preferred

ExperienceGood knowledge of Restaurant Industry

ExperienceAt least 1 year in the foodservice industry

SkillMust be able to multi-task

ID: 2022-4098

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

Provide friendly, efficient service to bar guests. Depth of beverage knowledge including alcohol, mixology, recipes. Able to recommend drinks, pairings and respond guest preferences. Responsible for bar set-up, mixing & serving drinks as well as clean up of bar area. Able to not only take guest orders but also able to process their checks. Comply with all state, city liquor laws and company alcohol policies.

Associate Responsibilities specific for this role and Department:

• Set up assigned station per outlet standards, specifications and inventories.

• Make & serve drinks to guests & cocktail servers following established guidelines, procedures & policies regarding beverage & safety controls.

• Greet, interact and engage with guest in a highly professional manner exceeding guest expectations at all times.

• Accomplish daily assignments and checklists as assigned.

• Assist other bartenders and servers whenever necessary for total unity and teamwork to ensure efficient and quality service to all guests.

• Maintain front and back of the house cleanliness standards to ensure that the highest quality products are consistently being delivered to the guest at all times.

• Manage time and bar section productivity according to the volume of business in all areas.

• Ring guest checks; collect cash & process credits & room charges in the exact manner outlined by Company policies & procedures.

• Complete liquor requisitions & supply lists.

• Know and comply with state and city liquor laws.

TypeQualification

Skill

• Able to read, write and speak basics English.

• Able to understand and apply basic multi-tasking skills in order to maintain a cohesive working enviromnet.

• Able to apply common sense understanding to carry out simple one- or two- step instructions. Able to deal with standardized situations with only occasional or no variation.

• Able to push, stand, stoop, bend, and lift items weighing up to 150 pounds repetitively during entire shift.

• Good attitude and work ethic practices in order to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria.

• Able to work a flexible schedule including weekends and holidays as required for extremely long hours.

• Able to add multiply and count money. GENERAL DUTIES:

• Acknowledge, understand and comply with all Company/franchise policy, procedures and work practices.

• Attend and participate in all appropriate and/or mandatory meetings and on-going training sessions.

• Stay aware of Company/hotel/franchise information and changes

Education

• High school diploma preferred

Experience

• At least three years experience working as a bartender in high volume/fast paced enviroment

Skill

• Must be able to make drinks per standard recipe

• Must have a high level of wine knowledge

ID: 2022-4097

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 3401 Atlantic Avenue

Job Detail

• Company:
  Goldkey

Job Description

The Pool Concierge is responsible for maintaining the resort's pool area ensuring a fully functional, clean & guest safe & friendly environment at all times. Removes used towels & replenishes with fresh. Keeps the pool area litter free & arranges all furniture as instructed when it is out of place. Pool concierge also hands out amenities, makes reservations for the chaise lounges, handles guests dinner reservations and assists with the general upkeep of the pool area.

Level One

• Ensure all patrons have correct identification

• Ensure no glass or food is taken into the pool area

• Greet and seat guests and issue menus in a friendly courteous manner

• Ensure each guest has on proper attire as defined in the standards.

• Answer all questions and explain policies

• Be familiar with the building facilities and their location and hours to provide excellent guest service

• Continually communicate with servers, pool attendants, managers and hotel employees in all items related to the pool

• Assist in maintaining all safety and security policies and procedures.

• Ensure department is operating in compliance with all Fire & Safety regulations.

• Ensure the department operates within the current ABC Laws (Skybar)

Type

Qualification

Experience

Must be at least 17 years old.

Education

High School Diploma or equivalent

Experience

Previous customer service skills preferred

Skill

Must speak fluent English.

Skill

Strong communication skills to interact with people

Skill

MUST BE HOSPITABLE

Skill

Must possess good listening and problem solving skills

Skill

Must be able to prioritize and multitask in a fast paced environment

Skill

Must be able to complete all position specific tests according to department standards

Skill

Must be able to remain calm and professional in a stressful situation.

ID: 2022-4094

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all SOPs.

Level One

• Handle guest registration and room assignments, accommodating special requests whenever possible. Ability to stand for extended periods of time

• Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.

• Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner

• Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.

• Alter room reservations according to procedures

• Relocate customers in a professional and courteous manner according to procedures

• Inventory guest room keys according to policy and request re-keying as necessary

• Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservationist

• Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment

• Greet customers immediately with a friendly & sincere welcome while making eye contact & smiling.

• Obtains guest name via luggage tags, or by asking the guest.

• Addresses the guest by name frequently.

• Requires physical stamina to stand & walk continuously for duration of shift.

• Arrange transportation for guests to airport or other destinations when requested.

• Remain calm & attentive, especially during heavy hotel activity & emergencies.

• Point out room features & directory for reference.

• Listen & respond to guest inquiries using a positive, clear speaking voice.

• Offer to make reservations for them at restaurants in the area.

• Answer questions & offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, air line shuttle service, etc.

• Successfully complete all other assigned duties.

• During peak and slow times, if the bellman is away from their post, individual will assist guest(s) with luggage by taking and tagging luggage or retrieving luggage from storage closet.

Level Two

• Serve as "SALT champion" by ensuring daily monitoring of and reponding to SALT scores and related action items. Keeps team informed of SALT scores, action items, and other key metrics thereby driving proactive guest service approach.

• Assists FOM with daily new hire and developmental training efforts. Utilizes exceptional communication skills to ensure coworkers are delivering 9 and 10 guest experiences.

TypeQualification

EducationHigh School Education or equivalent experience

Experience1-2 years experience in a Hotel or other customer relations position.

SkillType a minimum of 35wpm. IBM data entry experience desirable. Ability to communicate in English. Second language desirable. Ability to achieve positive guest relations and maximize guest satisfaction. Ability to handle cash and credit transactions.

EducationHigh School Diploma or equivilent required.

ExperienceMinimum of 6 months experience as a front desk clerk or 1 years experience in a customer service setting.

SkillInteracts well with people face to face as well as over the phone.

SkillAbility to multi task

SkillComputer literate

ID: 2022-4096

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

The Cavalier Resort, sets the standard for luxury in the Mid-Atlantic Market. The resort consists of two Full Service Hotels. The Marriott Virginia Beach Oceanfront, consisting of 305 guest rooms and two of the highest rated restaurants - Tulu Seaside Bar and Grille and Orion's Roof. The Historic Cavalier Hotel has been an iconic presence for nearly a century with 85 guest rooms, upscale amenities including SeaHill Spa, Tarnished Truth Distillery, The Cavalier Beach Club and three unique food and beverage outlets - Becca Restaurant & Garden, The Raleigh Room, and the Hunt Room. The resort will welcome a third hotel in early 2023 with the opening of the new oceanfront Embassy Suites.

Working directly with Client Meeting Planners on a timely basis to coordinate and service conference and convention groups. This includes room blocks, monitoring attrition, catering events, assist with off site events such as golf tournaments, etc., and all other group requirements. This position is also responsible for up selling contracted food and beverage minimums and effectively communicating the client/groups needs to all hotel departments as they relate

• Understand the sales plan (by segment, year, and month) and upsell strategy for achieving the established sales booking goal.

• Upsell the client with themes, dcor, menu selection, space planning over and above the contracted food and beverage minimum and to deliver the desired experience and manage planning timeline and deliverables with client for effective operational execution.

• Build proactive relationship with client, understanding needs and build a comprehensive Group Resume to communicate client needs and expectations across the property.

• Report progress punctually and proactively with the Director of Catering and Convention Services on planned and actual activity in daily pre shift, 1 on 1 meeting, and daily business review.

• Follow the steps in the Group Sales Operating Plans to set up a customer, record solicitation activity, and prepare contracts in the CRM.

• Use Selective Sell Guidelines and rates, dates, space, and menus approved in Daily Business review prior when detailing sales contracts to clients.

• Elevate any nonstandard or post sale request to the Groups Sales Manager and DOCCS for review and approval.

• Cultivate sales relationships with contacts identified as realistic sources of business and use sales and marketingentertainment allocated funds effectively.

• Prepare and distribute accurate and timely Banquet Event orders (BEOs).

• Lead Pre and post con for applicable groups and visible onsite presence at critical control points in the event timeline.

• Participate in any Gold Key/PHR or franchise related sales programs including responding to brand generated leads.

• Actively participate in sales presentations, property tours and customer meetings

• Professionally represent the hotel in community, at industry organizations and events and while entertaining clients.

• Lead special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

• Handle high profile clients, events and projects as assigned Director of Catering and Convention Services.

• Assist the Director of Catering and Convention Services in managing of department while out of the office.

TypeQualification

Experience3+ years experience as a Senior Convention Service Manager

Experience5+ years hotel experience as a Convention Service Manager

ID: 2022-4092

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

The Club Supervisor leads a shift inclusive time to understand the number of guests arriving, departing, current guest issues and concerns, shift staffing, and work to be accomplished during the shift. The Supervisor must open the shift, conduct the Preshift and accompanying training topic in absence of the manager. The Supervisors ensure Associates are in uniform, on task and work product meets quality standards and in compliance with departmental procedures. The Supervisor ensures that Cavalier Beach Club is set to standard and remains at standard throughout the shift. The Supervisors completes an end of shift report to acknowledge accountability for the completeness and quality of the work and that all guest service issues or concerns are resolved and communication flows between CBC and hotel as required.

Responsibilities of Gold Key/PHR Supervisors:

• Understand the needs of the shift, deploy resources and communicate the plan to the staff department so that products and services are delivered timely and to the department's specifications.

• Use the department's Job Skill Handbooks to consistently coach and train Associates.

• Use the approved tools and checklists to set daily expectations for each Associate and ensure completion of the assigned tasks.

• Provide daily motivation and encouragement to motivate each Associate and create the environment and teamwork for excellent service.

• Monitor daily time and attendance including clock in and out to ensure daily labor budget is met. Make adjustments as needed to respond to call offs or changes in forecasted business volume.

• Follow Service Recovery guidelines to ensure that guest concerns are resolved to complete satisfaction. Understand and escalate guest concerns when necessary.

• Champion Gold Key/PHR's service culture, -The Keys to Making it Right- to proactively focus Associates on what matters most to lead in guest satisfaction for the brand, our market competitors and on social media.

• Constant inspection of your assigned areas of responsibility to ensure alignment with standards, specifications and inventories, which include cleanliness, environment/sense of place and guest experience; deploy corrective action or resources when necessary.

• Proactively manage safety and security procedures to prevent accidents, ensure healthy environments for both Associates and Guests.

• Ensure individual compliance with all Gold Key|PHR, Brand and state or federal training requirements for your role to include new hire, certification and re-certification as needed.

• Other duties as assigned.

Supervisor Responsibilities specific for this role and Department:

• Set up the rooming lists and pre key as appropriate and fulfillment of any package,

• Bucket Check

• Guest folio.

• Key control

• Monitor supplies

• Mini QA------room, meal, PM.......

• Specific communication across depts

• What you need to know- events at the property, area, who is in your house , groups VIPs,

• Sell strategy

• Accuracy of guest folios and $$$

• Tape chart- movement

• CXooridnate HK and guest services ( parking....)

• Service Recovery

• Staff issues and cocnerns- limited and when to escalate

• Hub for onsite guest Q*A and resolution

ID: 2022-4090

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4200 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

The incumbent works to ensure guest satisfaction, by maintaining the cleanliness of the pool area, focusing on ensuring that all hotel guests have access to pool ameninities, while ensuring their safety. At all times, the Pool Attendant must offer guest services at levels exceeding expectations.

Level One

• Report to Engineering, any deficiencies that need to be addressed as they occur.

• Meet, greet and seat all pool guests. Control and assign lounge chairs to guests, ensuing that only Hotel guests have access to the pool area. Assign, control and place "reserved" signage on lounge chairs/seating.

• Assist Food and Beverage staff with set up to open the SkyBar Night Club.

• Maintain pool and area lighting and music levels.

• Assist SkyBar staff by clearing empty cups and drink bottles from tables and decking.

• Monitor public restrooms and report cleanliness issues to Housekeeping immediately; keep picked up and tidy.

• Ensure all tiled surfaces in the elevator lobby remain dry at all times. Clear any areas of standing water.

• Pass on to the next shift, and/or Management, any pertinent information deemed necessary.

• Ensure all tiled surfaces in the elevator lobby remain dry at all times. Clear any areas of standing water.

TypeQualification

ExperienceAny combination of education and experience equivalent to any combination of education, training or experience that provides the required knowledge skills and abilities

ExperienceNo Experience Required - OJT

SkillMust be able to read and comprehend MSDS

ExperienceNeat & professional appearance

SkillOutgoing personality & good people skills.

SkillCustomer service skills

ID: 2022-4091

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4200 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

The Engineer III is an entry level position requiring a willingness to learn and develop. Job duties include mobilizing materials and carts to the work area, performing any prep work and clean up upon completion of preventative maintenance servicing to a room/area. Repair work to be gradually trained on includes: wallpaper, paint, hardware, general mechanics (door sliders, air conditioning, plumbing, etc.), grouting, lighting fixtures, furniture tightening and the lie. This position performs all work in a first class workmanlike manner prior to receiving additional training and does so at a pace aligned with Department workload and priorities. This position also performs work space clean up subsequent to the preventive maintenance, returning the room/area back to housekeeping in reasonably clean "Housekeeper Ready" and orderly condition. Additionally, the Engineer I responsibilities may include grounds maintenance and upkeep.

Level One

• Responsibilities of Gold Key|PHR hourly Associates:

• Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.

• Be on time. Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.

• Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene

• Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company's service culture, -The Keys to Making it Right.-

• Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.

• Use your tools. Use the approved tools and checklists to complete assigned tasks.

• Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.

• Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.

• Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.

• Support the Team: Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.

• Other duties as assigned.

• Associate Responsibilities specific for this role and Department:

• Receives daily assignments from Chief Engineer or Engineering Supervisor.

• Complete work order request forms in a safe and efficient manner.

• Makes all necessary room and public area repairs

• Provide general "handyman" skills

• Abide OSHA safety guidelines while working to include wearing appropriate Personal Protective Equipment (PPE).

• Complete basic plumbing tasks such as replacing fixtures and wax rings.

• Complete basic electrical tasks such as ability to read a meter, replace switch or outlet.

• Complete basic painting tasks such as minor touch ups/repair and paint interior doors.

• Complete prompt response guest calls and make necessary repairs in a courteous, efficient and safe manner as directed.

• Must keep tools organized and in good condition.

• Work with Engineer II to understand schedule and tasks for prepping rooms/areas for Preventative Maintenance work.

• Assist Engineer II with PM tasks as directed.

• Perform work space clean up subsequent to the preventative maintenance work and return the room/area back to housekeeping in reasonable "ready for cleaning" condition.

• Assist Engineer II with visual inspection and assessment of room/area work needed.

• Maintain and service lawn mowing and trimming equipment.

• Maintain the terraced lawn and other areas of the property as directed.

• Irrigate lawn and flower beds on the property.

• Remove debris from designated public areas including emptying garbage containers, ash urns and tray

• Ensure all surrounding flower beds and sidewalks are kept free of debris and mulch is kept in flower beds

TypeQualification

Experience6 months prior experience in building maintenance or related industry preferred

ExperienceAny combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High School diploma required

ExperienceCustomer Service experience preferred

SkillAble to multi-task, organized, within specific time frames

SkillDemonstrated positive attitude and work ethic practices in order to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria.

SkillAble to read, write and speak basic English

SkillAble to understand and apply basic mathematical skills

ID: 2022-4089

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

Come be a part of The Main, Downtown Norfolk's upscale hotel, dining, and meeting destination. We are focused on delivering exceptional customer service while having competent, dedicated, and focused associates who are motivated by a profound responsibility to exceed our guests' expectations. We are always looking for the best talent to join our team.

The Empyrean Supervisor oversees the Club Lounge operations to achieve customer satisfaction, quality service and compliance with corporate/franchiser policies and procedures while meeting/exceeding financial goals. Position is responsible for assisting the Empyrean Manager with short-term planning and day-to-day operations of the Empyrean Club and carrying out initiatives to ensure the highest level of guest service and operational function. In addition, this individual will supervise the setup of a complimentary breakfast, snacks, non-alcoholic beverages, appetizers and desserts. Alcoholic beverages are also served to guests upon their request at a discounted price. Other major areas of responsibility are responding to guest inquiries and coordinating all guest requests for special arrangements or services, courteously and efficiently such as: transportation, special amenities and local attraction recommendations. The supervisor not only executes these responsibilities; he/she ensures the other associates are working professionally and efficiently. Other responsibilities may be assigned.

Guests

o Delivers customer expectations by Executing operating and service recovery procedures, processes and policies.

o Execution of the business plan as communicated by the Director or VP

o Extensive knowledge about our company's properties & services

o Interacts with guests in a professional and courteous manner

o Coaching and Counseling of direct reports

o Clear communication of corporate and individual goals to the Team (and how the two relate)

o Demonstrates good behavior for communication, conduct, work ethic and company values

Assets

o Oversees the execution of the daily and periodic business processes. Reports to senior management when resources (process inputs) are not available or when processes need to be reworked for better effectiveness and efficiency.

o Periodically inspects the asset to insure conformance to standards.

o Ensures that maintenance plans are executed timely and in such a way as to minimize disruption to guests

Profit

o Execution of the business plan as communicated by the Director or VP

o Expense management

o Execute Operating Plan and deliver results

o Executes company initiatives that support growth.

o Abide by set Business Practices as communicated by the Director or VP

Responds to feedback from balanced scorecards and senior management, changing tactics as necessary (with senior mgmt approval) to achieve documented busin

Oversee associates duties and inspect work for conformance to prescribed company/franchise standards of cleanliness.

Assist in preparing schedules for the department and forwards same to senior management for approval.

Inventories stock to ensure adequate supplies

Investigate complaints and take corrective action or take to Senior Management for assistance.

Prepare any reports concerning room occupancy, payroll expenses, and department expenses. Communicate issues to senior management and refer any that were not resolved.

Greet and interact with the guest in a frinedly and professional manner creating the "WOW" experience

Possess full knowledge of all matters relating to proper techniques as established by hote/franchise requirements.

Interact with fellow associates and guests in a courteous and professional manner

Ensure that all guest requests you receive are satisfied in a timely and efficient manner. Provides service in a highly professional manner at all times.

Conduct daily pre-shift meetings

Attend weekly staff meeting when directed by managment

Record data concerning work assignments and special projects and prepare periodic reports.

Ensure that the resort maintains all WA standards as defined by any third party affiliations

Enforce 100% staff compliance with uniform and grooming standards

Report unsafe work conditions/practices and safety/security violations in accordance with Company policy

Assign all associates their duties, and inspect their work for conformance to prescribed company/franchise standards

Other duties as assigned

ExperiencePrevious Food and Beverge and Food Costing experience a plus.

SkillAbility to enforce all company rules and SOPs.

SkillAbility to achieve positive guest relations and maxamize guest satisfaction.

EducationHS Diploma required.

ExperienceMinimum of 1 years experience in supervisory position required.

ExperienceExperience Minimum of 2 years experience in front office setting at a major hotel.

SkillProfessional communication skills and basic computer knowledge.

SkillDemonstrated ability to work as a positive member of a leadership team, developing Associates to their maximum potential and maintaining a supportive work environment.

SkillAbility to respond to common inquiries or complaints from other departments, guests, regulatory agencies, or members of the business community.

SkillAbility to apply mathematical operations in accomplishing job tasks.

SkillProficiency with Computer and knowledge of Property Management System.

ID: 2022-4075

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 100 E Main St

Job Detail

• Company:
  Goldkey

Job Description

Come be a part of The Main, Downtown Norfolk's upscale hotel, dining, and meeting destination. We are focused on delivering exceptional customer service while having competent, dedicated, and focused associates who are motivated by a profound responsibility to exceed our guests' expectations. We are always looking for the best talent to join our team.

The Sales and Catering Coordinator will provide dual support to the Director of Sales, Director of Catering and General Manager. Responsibilities include the management of day to day work flow and administration, maintaining the quality of the Delphi database, coordinating booking information and reports and providing sales support.

• Perform administrative duties as needed for General Manager.

• Manage, monitor, process and track departmental expenses within budget in conjunction with the Sales Department

• Ensure on-going verification and reconciliation of room blocks between Reservations and Sales on a regular basis.

• Assist Director of Sales in maintaining and updating plan values in Delphi to include: Transient Protect, Group Room Budget (Rooms and Rates), and Minimum Acceptable Rate (MAR) and Sales Goals by Sales Manager.

• Monitor the GRC in Delphi and ensure Tentatives and Proposals do not stay on books past due dates

• Manage the actual pick up of group room blocks in Delphi - This would also include all adjustments

• Create and send letters, proposals, BEO's, e-mails and contracts to clients as directed by the sales team

• Perform all administrative duties as needed for Director of Sales and Director of Catering.

• Interface with and assist visitors and clients to the sales office as well as via phone and e-mail

• Ordering of office supplies for the sales department

• Extremely organized & is able to handle several projects & tasks simultaneously

• Assist Director of Sales prepare and distribute daily, weekly, monthly and quarterly sales reports.

• Ad hoc reports as requested

• Track and maintain the inventory of all collateral and marketing pieces. Proactively order replacements as needed

• Administrative duties including faxing, scanning, mail contracts, letters, creating and sending letters, proposals, e-mails and contracts to clients as directed by sales manager

• Responsible for turn-over process for DOS and DOC once a booking is definite and work with Reservations

• Processes all group sales contracts within 24 hours of receiving original, and ensures booking details are thoroughly communicated with Reservations and Operations.

• Prepare cover sheets, rooming lists and ASAP reports based on room blocks and customer information

• Coordinate advance deposits and payment of same and ensure assigned sales managers have collected per contract

• Check voicemail and email when sales team members are out of the office to ensure proper and timely follow up on all leads

• Manage incoming calls and inquiries and respond to as directed

SkillExcellent verbal and written communication skills, excellent customer service skills with vendors, clients, etc.

ExperienceKnowledge of Delphi and OnQ preferred

SkillExpert knowledge of Microsoft Office products; Excel, Word, Point and Outlook

ExperienceA good understanding of Sales and Conference Planning procedures

ExperienceKnowledge of a hotel structure and how all departments interact a plus

ID: 2022-4074

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 100 E Main St

Job Detail

• Company:
  Goldkey

Job Description

A Server provides excellent Guest Service by anticipating Guest needs, making specific suggestions of menu items and beverages and monitors the flow of the Guest's dining experience

Level One

+ + Know all aspects of the menu and daily specials.

• Make specific suggestions of menu items, beverages while demonstrating the ability to up-sell.

• Perform procedures for the ordering process from the initial greeting to the check presentation in accordance with the sequence of service and service timing standards set forth by the company.

• Abide by all State, Federal and Corporate liquor regulations & alcohol awareness pertaining to service of alcoholic beverages.

• Provide Guest Service using a tray to carry the properly plated food items & properly garnished drinks.

• Anticipate guest needs, such as replenishing beverages & condiments.

• Maintain accurate bank & act as own cashier as needed while adhering to all company cash handling procedures.

• Maintain station cleanliness & organization throughout shift.

• Complete all assigned opening, running, & closing side work.

TypeQualification

ExperienceMust be 18 years as required in compliance with all State, Federal & Corporate liquor regulations pertaining to service of alcoholic beverages.

ExperiencePrevious high volume serving experience strongly preferred

EducationHigh School Diploma or equivalent preferred

SkillAbility to multi-task

ID: 2022-4069

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 100 E Main St

Job Detail

• Company:
  Goldkey

Job Description

Come be a part of The Main, Downtown Norfolk's upscale hotel, dining, and meeting destination. We are focused on delivering exceptional customer service while having competent, dedicated, and focused associates who are motivated by a profound responsibility to exceed our guests' expectations. We are always looking for the best talent to join our team.

Assists guest with their check-ins & outs. Must repeatedly be able to transport guest's luggage, as well as other belongings weighing approximately 50 pounds. Is knowledgeable about the property, as well as surrounding local area enough so to provide directions or make recommendations as requested. Exceeds guest expectations at all times.

Level One

• Show guests to room while assisting them with their luggage. Ability to lift 75 pounds repeatedly and efficiently

• Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions.

• Check luggage for hotel guests both for day and overnight

• Maintain the designated stations in the lobby, standing alert to be easily summoned for fronts

• Open doors while guests are being greeted in a friendly and courteous manner

• Maintain the cleanliness of the bellstand, lobby and baggage room. Keep lobby door and windows clean when not busy with guests

• Post the daily events board and entertainment board in the lobby.

• Maintain an open communication line through all shifts by proper use of intershift log

• Deliver messages, amenities, and valet laundry to guest rooms

• Perform pick-ups and drop-offs at the airport for the guests in a timely and friendly manner and inspect vehicles.

• May perform the duties of a valet

• Assist front desk with key inventory twice weekly

• Escort guests to & from room while assisting them with their luggage & other belongings.

• Explain all hotel facilities, their location in the hotel, hours of operation, & answer all questions about facilities & local area questions.

• Maintain the designated stations in the lobby & stands alert to be assist guests or other front of house areas when requested.

• Greets guests in a friendly & courteous manner while maintaining eye contact.

• Maintain the cleanliness of the bellstand, bellcarts, lobby & baggage room.

• Keep lobby door & windows clean when not busy with guests.

• Assist guests with transportation needs

• Be aware of V.I.P. and repeat guests and greet them by name.

• Maintain an open communication line through all shifts.

• Assists Front Desk with guest service tasks, such as, delivery of messages, faxes, amenities, valet laundry, welcome packages and other items that may need to be delivered to guests.

• Valet or move guest vehicle if needed.

• Successfully complete all other duties as assigned.

TypeQualification

EducationHigh School Education or equivalent experience

ExperienceCustomer Contact Experience preferred

SkillAbility to communicate with guests, respond to questions, knowledge of hotel services, local area events and activities. Ability to drive vans, limousines and automobiles and an excellent driving record as verified by a Motor Vehicle Report preferred. Second language may be desired.

EducationHigh School Diploma or equivalent preferred

Experience6 months bellperson experience.

SkillGood communication skills needed. Ability to read, write and speak English fluently. Second language is a plus.

SkillAbility to communicate with guests and respond appropriately to questions.

SkillStrong knowledge of hotel products and services.

SkillStrong awareness of local area attractions, events, and activities.

SkillAbility to lift 75 pounds repeatedly and efficiently.

ID: 2022-4076

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 100 E Main St

Job Detail

• Company:
  Goldkey

Job Description

Assists guest with their check-ins & outs. Must repeatedly be able to transport guest's luggage, as well as other belongings weighing approximately 50 pounds. Is knowledgeable about the property, as well as surrounding local area enough so to provide directions or make recommendations as requested. Exceeds guest expectations at all times.

Level One

• Show guests to room while assisting them with their luggage. Ability to lift 75 pounds repeatedly and efficiently

• Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions.

• Check luggage for hotel guests both for day and overnight

• Maintain the designated stations in the lobby, standing alert to be easily summoned for fronts

• Open doors while guests are being greeted in a friendly and courteous manner

• Maintain the cleanliness of the bellstand, lobby and baggage room. Keep lobby door and windows clean when not busy with guests

• Post the daily events board and entertainment board in the lobby.

• Maintain an open communication line through all shifts by proper use of intershift log

• Deliver messages, amenities, and valet laundry to guest rooms

• Perform pick-ups and drop-offs at the airport for the guests in a timely and friendly manner and inspect vehicles.

• May perform the duties of a valet

• Assist front desk with key inventory twice weekly

• Escort guests to & from room while assisting them with their luggage & other belongings.

• Explain all hotel facilities, their location in the hotel, hours of operation, & answer all questions about facilities & local area questions.

• Maintain the designated stations in the lobby & stands alert to be assist guests or other front of house areas when requested.

• Greets guests in a friendly & courteous manner while maintaining eye contact.

• Maintain the cleanliness of the bellstand, bellcarts, lobby & baggage room.

• Keep lobby door & windows clean when not busy with guests.

• Assist guests with transportation needs

• Be aware of V.I.P. and repeat guests and greet them by name.

• Maintain an open communication line through all shifts.

• Assists Front Desk with guest service tasks, such as, delivery of messages, faxes, amenities, valet laundry, welcome packages and other items that may need to be delivered to guests.

• Valet or move guest vehicle if needed.

• Successfully complete all other duties as assigned.

TypeQualification

EducationHigh School Education or equivalent experience

ExperienceCustomer Contact Experience preferred

SkillAbility to communicate with guests, respond to questions, knowledge of hotel services, local area events and activities. Ability to drive vans, limousines and automobiles and an excellent driving record as verified by a Motor Vehicle Report preferred. Second language may be desired.

EducationHigh School Diploma or equivalent preferred

Experience6 months bellperson experience.

SkillGood communication skills needed. Ability to read, write and speak English fluently. Second language is a plus.

SkillAbility to communicate with guests and respond appropriately to questions.

SkillStrong knowledge of hotel products and services.

SkillStrong awareness of local area attractions, events, and activities.

SkillAbility to lift 75 pounds repeatedly and efficiently.

ID: 2022-4068

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

The Senior Guest Service Agent meets guest expectations professionally and efficiently by performing all duties of a GSA and by providing leadership and guidance to the Guest Service Agents at the Front Desk. Duties may include answering inquiries about the Property or local area both on the phone and in person, reviewing and updating guest information, and checking guests in or out for their stay.

Responsibilities

Level One

• Provide leadership and guidance to Guest Service Agents (GSAs) at the Front Desk through formal training activities and during more informal interactions during the Front Desk shifts.Show a positive example of gracious, welcoming, and professional behavior to all members of the hotel staff and to hotel guests.Assist with additional duties as assigned by the Front Office Supervisor, Front Office Manager, and General Manager.

• Perform all duties of a Guest Service Agent (GSA) as listed below:Guest Service Agent (GSA)Possess the ability to stand for extended periods of time.Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.Alter room reservations according to procedures.Inventory guest room keys according to policy and request re-keying as necessary.Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment.Obtains guest name via luggage tags, or by asking the guest.Requires physical stamina to stand & walk continuously for duration of shift.Remain calm & attentive, especially during heavy hotel activity & emergencies.Listen & respond to guest inquiries using a positive, clear speaking voice.Answer questions & offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.During peak and slow times, if the bellman is away from their post, individual will assist guest(s) with luggage by taking and tagging luggage or retrieving luggage from storage closet.Serve as "SALT champion" by ensuring daily monitoring of and responding to SALT scores and related action items. Keeps team informed of SALT scores, action items, and other key metrics thereby driving proactive guest service approach.

• Assists FOM with daily new hire and developmental training efforts. Utilizes exceptional communication skills to ensure coworkers are delivering 9 and 10 guest experiences.

• Hilton-Specific

• Successfully complete all other assigned duties.

• Offer to make reservations for them at restaurants in the area.

• Point out room features & directory for reference.

• Arrange transportation for guests to airport or other destinations when requested.

• Addresses the guest by name frequently.

• Greet customers immediately with a friendly & sincere welcome while making eye contact & smiling.

• Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservationist.

• Relocate customers in a professional and courteous manner according to procedures.

• Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.

• Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.

• Handle guest registration and room assignments, accommodating special requests whenever possible.

• Demonstrate and reinforce proper procedures as part of the Front Desk Staff.

• Serve as the senior member of the Front Desk Staff during Front Desk shifts. Assist Guest Service Agents (GSAs) with new and/or complicated Front Desk transactions and incorporate training into these activities.

TypeQualification

Experience- 12 months of service as a GSA (or comparable experience as certified by the GM/RM) - Completion of sections 1-5, 7 and 10 (where applicable) of the GSA Job Skills Certification Checklist - Approval by the GM/RM and the FOM - Associate must be in good standing

Skill- Skill Type a minimum of 35wpm. Data entry experience desirable. Ability to communicate in English. Second language desirable. Ability to achieve positive guest relations and maximize guest satisfaction. Ability to handle cash and credit transactions. - Interacts well with people face to face as well as over the phone. - Ability to multi task - Computer literate

ID: 2022-4067

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

Clean and maintain guest room floors, corridors, service landings and linen closets. Support Room Attendants to ensure efficient cleaning of guest rooms.

Responsibilities of Gold Key|PHR hourly Associates:

• Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.

• Be on time. Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.

• Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene

• Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company's service culture, -The Keys to Making it Right.-

• Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.

• Use your tools. Use the approved tools and checklists to complete assigned tasks.

• Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.

• Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.

• Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.

• Support the Team: Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.

• Other duties as assigned.

• Maintain designated floors according to hotel's standards of cleanliness.

• General removal of trash & debris from floors.

• Maintain vending areas (sweep, mop, wipe ice machines & doors).

• Maintain service landings, stairwells & storage closets.

• Remove debris from stairwells or elevator tracks maintaining clean appearance.

• Dust & clean all furniture in designated areas as well as floors.

• Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, air vents & lamps in designated areas.

• Remove dirt, smudges & grease from doors/doorframes.

• Restock supply items in designated closets & storage areas.

• Stock room attendant carts with linen & supplies.

• Clear linen chute & maintain flow.

• Respond to guest & management requests & report guest issues & complaints in a hospitable manner to ensure guest satisfaction.

• Make up cribs & rollaway beds when needed.

• Report any missing articles, damage or mechanical problems to the Supervisor or Manager.

• Turn in articles left in room to your direct Manager of Loss Prevention.

• Exceeds guest expectations at all times.

• Successfully completes other assigned duties.

Type

Qualification

Experience

Must be at least 18 years old.

Skill

Able to read, write & speak basic English.

Experience

Commensurate or transfer skill set is primary importance

Education

High School, GED or overseas equivalence is desired but commensurate work experience is the driving qualification mixed with basic English communication skills.

Skill

Able to understand & apply basic mathematical skills.

Skill

Able to apply common sense understanding to carry out simple one- or two- step instructions.

Skill

Able to deal with standardized situations with only occasional or no variation.

Skill

Able to push, stand, stoop, bend & lift items weighing up to 50-70 pounds repetitively during entire shift.

Skill

Good attitude & work ethic practices in order to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria.

Skill

Able to work a flexible schedule including weekends & holidays as required.

ID: 2022-4070

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

The Parking Arrival Coordinator is the first impression the guests have. They are responsible for greeting every guest in a friendly, courteous and professional manner. The Parking Arrival Coordinator ensures orderly staging of vehicles for arrival or departure, cleanliness and safety of the front drive and property entrance at all times. The successful Parking Arrival Coordinator will efficiently greet every guest, provide luggage assistance as well as information or directions to guests, and have exemplary attendance.

• Greet all guests upon arrival, smiles, opens door and actively uses the 10-5 first & last method for guest interaction including all scripting.

• Hail taxis as needed

• Maintains communication with front office on guests that are arriving or departing to ensure a seamless and efficient check in or out process.

• Directs traffic in a manner which keeps the front driveway clear of vehicles.

• Gives area directions to guests.

• Remains stationed at the outside front door at all times when not assisting guests or performing other job duties.

• Maintains the front hotel area clean, orderly and hazard free.

• Assists guest with loading and unloading of luggage onto carts, staging for bellmen service or to enable guests to transport their own luggage on carts.

• The Parking Arrival Coordinator may also need to transport luggage to guests' hotel room or meeting space location in the absence of a bellmen.

• Respond to guest questions and answer information on local attractions, events and daily activities in the hotel.

• Be aware of V.I.P. and repeat guests and greet them by name and communicate to property leadership when a V.I.P has arrived on property.

• Always ensure all areas affecting the guest's sense of arrival present an organized and clean appearance.

• Maintain knowledge of all Emergency Procedures, including guest related responsibilities and evacuation procedures. Assist in the case of an emergency.

• Performing check-in and check-out calls involving luggage handling and the escorting of guests from the front door to the front desk, or vice versa, on a frequent basis

• Open vehicle, as well as hotel doors while greeting all arriving & departing guests.

• Coordinate with Valet, Bellman, & Front Desk staffs to ensure impeccable arrival/departure experiences.

TypeQualification

ExperienceMust be 21 Years of age

ExperienceMinimum of 6 months valet or professional driving related experience preferred.

ID: 2022-4073

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

The lead pastry cook supervises and coordinates the services and preparation of cakes, pies, muffins, brioche and pastries of all types according to Gold Key | PHR Standards.

Responsibilities of Gold Key|PHR hourly Associates:

• Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.

• Be on time. Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.

• Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene

• Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company's service culture, -The Keys to Making it Right.-

• Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.

• Use your tools. Use the approved tools and checklists to complete assigned tasks.

• Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.

• Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.

• Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.

• Support the Team: Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.

• Other duties as assigned.

• Control quality and consistency of all food served.

• Ensure functions are completed 30 minutes prior to service.

• Understand and maintain all standard recipes.

• Ensure all food supplies necessary for service are in appropriate supply on a timely basis.

• Responsible for production of sweet items, pastries, cakes, fruit compotes, breads, chocolates, etc. for all outlets as well as banquets and amenities.

• Keep walk-in, prep area and equipment up to Health Department standards at all time.

• Assists in producing and plating Banquet pastries.

• Work well under pressure of meeting production schedules and timelines for pastry needs

• Prioritize, organize, delegate work and follow through.

• Produce creative and artistic food work.

• Perform job functions with minimal supervision.

• Work cohesively with entire culinary staff as part of a team.

• Maintain food preparation handling and correct storage standards.

• Support procedures for food & beverage portion and waste controls.

• Follows proper handling and right temperature of all food products.

• Performs other duties as assigned to meet business needs.

TypeQualification

ExperienceMust have at least 2 years' experience in a similar position.

ExperienceMust have work experience in a hotel or fine dining establishment where plated desserts are needed.

ExperienceMust have experience with large banquet production of plated desserts as well as buffets.

SkillMust have passion for profession.

SkillMust be able to work a variety of shifts, including weekends and holidays

SkillBasic math skills needed to understand and implement recipes and measurements.

SkillMaintain a professional business appearance, attitude, and performance

SkillMove, bend, lift, carry, push, pull, and place objects weighing up to 70 pounds without assistance. Stand or walk for an extended period or for an entire work shift. Requires repetitive motion.

ID: 2022-4064

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

Come be a part of The Main, Downtown Norfolk's upscale hotel, dining, and meeting destination. We are focused on delivering exceptional customer service while having competent, dedicated, and focused associates who are motivated by a profound responsibility to exceed our guests' expectations. We are always looking for the best talent to join our team.

Search for, respond to and handle any security problems, issues, concerns and disaster emergency situations in accordance with all policies, procedures and regulations to ensure the safety & security of the hotel's assets, guests, and Associates.

• Patrol all areas of the hotel property including outside parking lots. Note, search for, handle and report any unusual circumstances, safety violations, car theft, destruction and/or suspicious or undesirable persons and escort off property, if necessary

• Document a concise security report on a daily log including incidents of theft, accidents and safety violations

• Complete the necessary security forms to document losses of property or personal injury to guest or employee

• Maintain familiarity of all hotel disaster and emergency policies, procedures and regulations; respond immediately to emergency alarms or calls for help, determine course of action, notify appropriate authorities and perform first aid and CPR as needed

• Conduct investigations of security incidents

• Enforce the `No Solicitation Policy' of the hotel

• Maintain security of hotel key system; issue and receive keys

• Escort and witness cash handling as needed

• Assist in shipping and receiving operations

• Perform first aid & CPR in emergency situations as needed.

• Respond quickly & calmly to emergency situations.

• Remain professional & composed during stressful situations always treating guests respectfully with a high level of customer service.

• Successfully complete all other duties as assigned.

TypeQualification

ExperienceValid CPR/First Aid Certification required. Must be maintained and provided to HR annually.

ExperienceExperience in Security/Loss Prevention preferred

SkillValid vehicle operator's permit to drive security vehicle.

SkillMust possess excellent English verbal and written communication skills

SkillMust possess superior customer service skills

SkillAbility to tolerate high noise conditions on in-facility tours and exposure to weather conditions on outside tours.

ID: 2022-4065

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 100 E Main St

Job Detail

• Company:
  Goldkey