Company Detail

Job Description

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Analyze, research and resolve problems and discrepancies related to member accounts/loans

• Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications

• Counsel current and prospective members about Navy Federal's products and services

• Ensure cash and other negotiable instruments are handled properly

• Identify opportunities to cross service products and increase product penetration

• Perform platform banking functions

• Assist level I team members

• Understand and comply with federal and other regulations relating to financial products and services

• May assist with Branch Office vault opening, closing and balancing procedures

• May serve as a Branch Office and/or ATM vault custodian

• Perform other duties as assigned

Qualifications

• Ability to work independently and in a team environment

• Working knowledge of savings and checking products, accounts and services

• May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need

• Effective active listening skills to accurately respond to inquiries and account requests

• Effective organizational, planning and time management skills

• Effective research, analytical, and problem solving skills

• Effective skill building effective relationships through rapport, trust, diplomacy and tact

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective skill maintaining composure in a high production and changing environment

• Effective skill navigating multiple screens and PC applications and adapting to new technologies

• Effective skill performing mathematical calculations and working accurately with numbers

• Effective verbal and written communication skills

Desired Qualifications

• Experience in member/customer service preferably in a call center, retail banking or financial institution

• Experience in working in a credit union environment

Hours: Available Monday - Saturday, hours based on business needs.

Part-Time hours are typically 20-25+ hours a week. (Please note, during training longer hours will be required)

Location: 7979 Hampton Boulevard, Norfolk, VA 23505

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 16955

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To plan, manage, and execute all aspects of life-cycle projects from inception through implementation. To develop project plans and deliver solutions on schedule and within budget in support of service innovations and organizational and process changes/enhancements.

Responsibilities

• Ensures effective management of projects from inception through implementation

• Defines, develops and executes project plans, including scope definition, expectations, activities, cost estimates, and schedules

• Works with the business group to determine and understand business requirements

• Manages projects from concept through the planning, analysis, design, testing, implementation, and transition phases

• Develops clear and concise "big picture" of projects within Navy Federal organizational goals

• Directs and leads Project Teams by developing and coordinating work plans, schedules, milestones, deliverables, and training

• Manages project budgets including risk and impact of changes to project plans

• Identifies and minimizes project risks or constraints that would impact project deliverables

• Identifies, communicates, and resolves branch/division/department areas of concern, or cross-organizational that may impede or impact other projects/initiatives

• Maintains/archives project documentation

• Ensures project deliverables are met in accordance with customers' expectations

• Sets, manages, and communicates client expectations for the project

• Oversees project progress to ensure project documentation and schedules are in compliance with previously agreed requirements and standards

• Identifies, escalates and/or resolves issues associated with project(s) ensuring deliverables conform to established quality and schedules

• Monitors and controls risks to ensure timelines are met and project goals are attained

• Facilitates project team and client meetings for the resolution of project issues

• Provides project status reports to management

• Ensures success of projects by working closely with Procurement regarding vendor contracts

• Works closely with Procurement to clearly define and understand contracts, including language, scope, pre- and post-award, contract closure, basic legal aspects, and risk management

• Manages contracts' quality assurance, including contract administration and execution

• Manages contract budget, cost control mechanisms and Change control

• Serves as primary point of contact for project management and related issues.

• Secures resources and ensures optimum utilization of those resources, meeting budgetary requirements

• Allocates project team assignments to ensure accountability, establishes a team environment, manages personnel changes, and executes the training plan

• Manages, executes, and communicates project plan, changes, direction, approach, and priorities based on changing business requirements, circumstances, new information and/or budget considerations to

• stakeholders

• Establishes team objectives and assignments, reviews work products, and provides timely feedback to staff regarding performance; may provide input to team members' performance appraisals

• Promotes team building and skills development of project team members

• Manages multiple, moderately complex projects

• Solves moderate to complex project-related problems

• Interacts effectively with managers and division/department management concerning projects

• Participates with division/department management in researching and selecting vendors

• Recommends improvements across division/department lines

• Builds relationships with management and key stakeholders

• Manages relationships with vendors, including contract definition, monitoring and issue resolution

• Performs other related duties as assigned.

Qualifications

• Experience leading and/or managing small projects or portions of larger projects

• Experience participating in, and/or managing, cross-functional, multi-dimensional teams and projects

• Solid knowledge of project lifecycles, project management methodologies, and business requirements analysis

• Experience working with all levels of staff, management, and vendors

• Knowledge and understanding of contracts, including language, intricacies, scope, and risk management

• Proficiency with PCs and related software applications (word processing, spreadsheet, presentation, database, and project management applications)

• Strong planning, organization, and problem solving skills

• Demonstrated skill in leading, guiding, and mentoring others

• Strong interpersonal, verbal, and written communication skills

• Demonstrated skill in effectively building relationships with and influence team members, management, vendors, and a diverse group of stakeholders

• Demonstrated skill in presenting findings and conclusions clearly and concisely to stakeholders and management

• Bachelor's degree in a related field or the equivalent combination of education, training, or experience

Desired Qualification(s)

• Knowledge of Navy Federal's, or other financial institutions', operations

• Working knowledge of Navy Federal's Project Portfolio Management (PPM) standards

• Extensive experience managing multi-disciplinary project lifecycles for financial institutions

• Advanced Degree in Business, Management, Economics, Finance, or related field

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 16621

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To research, evaluate, analyze, design, implement, and maintain system and product solutions, applying knowledge of engineering principles. To develop and evaluate information, and prepare recommendations based on analysis for use in decision making. To support the respective ETS group's functions, projects, and activities.

Responsibilities

- Full life-cycle project management

o Establish and lead project teams

o Develop project plan/scope/schedule/cost/communications

o Procure and/or manage resources/timelines/deadlines/quality

o Risk, Issue and Change management

o Ensure successful project implementation

o Scope of responsibility

- Apply engineering principles into the design and enhancement of new and existing systems

- Ensure the security and integrity of system and product solutions including compliance with Navy Federal, industry engineering and Information Security principles and practices

- Perform engineering tasks and assignments in support of business needs

- Perform engineering technology research, procurement, deployment, and configuration for new and modified systems

- Present clear, organized and concise information to all audiences through a variety of media to enable effective business decisions

- Analyze functional, technical, and project requirements to determine the most appropriate application testing approach.

- Ability to work in SAFe Agile methodology with product team

- Work with the business unit and product team to define requirements.

- Create effective test strategies, plans, and scripts.

- Perform integration, regression, and functional testing on changes/enhancements.

- Support business unit through a testing process.

- Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics

- Interpret results of analysis; present recommendations, including alternatives and implications

- Collaborate with other business units to analyze and improve processing procedures and resolve problems

- Analyze changes in policies, procedures and products; determine the impact on the group functions

- Identify and analyze opportunities for new and/or improved processes, data, or technology; provide clear picture of possible outcomes

- Work with peers, business units and/or project teams, and vendors to ensure business needs are fully communicated, documented and satisfied

- Monitor and analyze key performance indicators, and establish processes and methodologies for preventative

- Compile, review and prepare data to be used by analysts and management in the analysis of operations, services and products

- Conduct benchmarking, trend analysis and other input to drive continuous improvement and elevate service performance

- Analyze information to produce analytically-driven inferences and hypotheses to generate actionable recommendations

- Solve business problems by defining the problem, interviewing stakeholders, identifying and evaluating alternatives, and presenting findings

- Provide input into best practices for the respective area

- Ensure compliance with Navy Federal Credit Union ISD standards and best practices

- Performs other related duties as assigned

Qualifications

- Demonstrated knowledge and experience utilizing Azure DevOps (ADO), Application Lifecycle Management (ALM), and other testing tools

- Experience as a test lead for the most complex and/or highly visible projects

- Expert knowledge of the planning and testing phases of Navy Federal's systems development life cycle

- Ability to represent CBTS in the highest priority and complex project meetings

- Experience performing investigative, technical, or related system analysis on evident and/or complex projects

- Expert in system testing best practices

- Experience planning, prioritizing, and delegating tasks for highly complex and/or visible projects

- Significant experience in IT solution creation and delivery with increased business intelligence

- Experience working in cross-functional, multi-dimensional teams and projects

- Exposure to leading, guiding & mentoring others

- Ability to work independently and in a team environment

- Experience in translating business requirements into technical solutions

- Advanced skill maintaining accuracy with attention to detail and meeting deadlines

- Advanced research, analytical, and problem solving skills

- Advanced organizational, planning and time management skills

- Effective skill communicating with all levels within an organization

- Effective relationship building, negotiation and facilitation skills

- Effective skill exercising initiative and using good judgment to make sound decisions

- Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely

- Advanced verbal and written communication skills

- Advanced skill making effective presentations to groups of various sizes

- Advanced skill analyzing and organizing problems or work processes for technical solutions

- Bachelor's Degree in Business, Computer Science or other related field, or the equivalent combination of education, training or experience

Desired Qualifications

- ISTQB Certified Tester, Foundation Level (CTFL) certification

- ISTQB Certified Tester, Advanced Level (CTAL) certification

- SAFe Agile certification

- Knowledge of Java, Selenium and Cucumber

- Knowledge of Navy Federal's services, products, and functions

- Knowledge of Navy Federal business processes and applications

Hours: Monday - Friday, 8:00AM - 4:30PM

Salary: Level I: $34.62 - $44.38 hourly, Level II: $82,700 - $121,850 annually, Level III: $95,000 - $140,075 annually

Location: 141 Security Dr. Winchester, VA 22602

Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume.

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 16890

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

NFCU is looking for a highly energetic leader that has excellent people leader skills as well as a strong technical aptitude. The Senior Manager provides people and technical leadership and direction through managers and is accountable for the performance and results of related teams/functions. The Sr. Manager - Cybersecurity Technology Operations creates, implements, and oversees highly complex Cybersecurity systems to meet specific Cybersecurity needs and evolving compliance standards.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

- Lead a team of Cybersecurity engineering professionals responsible for planning, design, implementation, and ongoing support of Cybersecurity systems of high complexity to fulfill business needs.

- Provide sophisticated technical leadership.

- Develop and nurture a team of Cybersecurity professionals by motivating, mentoring, and hiring critical talent.

- Effectively manage cross-functional internal and external team collaboration, and communications.

- Prioritization, planning of projects and features, stakeholder management and tracking of commitments.

- Supports, implements, and promotes standard configuration and change management, processes and practices.

- Identify opportunities for further enhancements and refinements to Cybersecurity standards and processes.

- Actively lead the response to incidents and outage related to Cybersecurity Technologies in an expeditious and urgent manner.

- Ensure compliance to change control requirements.

Qualifications

- 20 years of general IT experience

- 6 years of dedicated IT Cybersecurity experience

- 15 years of leadership experience

- Extensive experience building and maintaining relationships with lines of business, team members, management, key stakeholders and/or external contacts to influence key decisions.

- Extensive experience developing and implementing team strategy, establishing team priorities, and setting team goals that achieve financial, performance, security and compliance goals.

- Significant experience developing and implementing security standards and requirements.

- CISSP and GIAC preferred.

- Strong analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results and relationships.

- Experience handling/storing/disposal of highly sensitive encryption keys.

- Experience physically inspecting systems that protect sensitive encryption keys.

- Experience with physical security measures used to protect highly sensitive encryption keys.

- Communication, collaboration, and people management skills

- Understanding of desktop and server operating systems.

- Understanding of virtualization technologies and containers.

- Understanding of cloud concepts such as SaaS and IaaS.

- Understanding of routing and switching.

- Understanding of general security technologies such as DLP, Web Application Firewall, and vulnerability scanning.

- Ability to work withing a mature technology change control process.

- Understanding of Security Architecture principles and concepts.

- Understanding of secure system authentication concepts.

- Communication, collaboration, and people management skills.

- Bachelor's degree or equivalent experience preferred.

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Dr. Winchester, VA 22602

Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume.

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 16619-OTHLOC-300000025800044

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To serve as liaison between Compliance & Public Policy and regulatory agencies in partnership with the Regulatory Liaison Office (RLO). Provide subject matter expertise and guidance to Compliance & Public Policy and business units regarding regulatory exams and compliance with regulatory agencies expectations. Oversee the full lifecycle of regulatory issues from identification to closure. Assess NFCU's policies, procedures, practices, and governance routines, as they relate to the assigned Business Unit.

Responsibilities

- Interface directly with regulatory agency representatives and lead Compliance & Public Policy's preparedness and response efforts for regulatory exams, in partnership with the Regulatory Liaison Office.

- Manage, review, and coordinate responses, examination briefings, and ad hoc requests to/from regulatory agencies.

- Manage and coordinate Compliance & Public Policy examination readiness reviews to effectively prepare for impending and potential examinations.

- Advise, facilitate, and collaborate on program/service changes that improve regulatory readiness, anticipate regulatory trends or actions, or enhance regulatory responsiveness

- Work on projects, process improvement efforts, and business unit training initiatives that comply with, mitigate or potentially mitigate, current or future regulatory expectations and/or impacts.

- Identify issues, develop and implement remediation plans and process improvement opportunities, coordinating with Compliance & Public Policy and business unit leadership to comply with regulatory requirements and expectations.

- Provide oversight to Compliance & Public Policy findings, remediation activities, and ensure findings are appropriately addressed and resolved within the timeframes requested.

- Develop and maintain an understanding of relevant industry standards, best practices, business processes, and technologies, as applicable and necessary to Compliance & Public Policy.

- Collaborate with business unit leadership and senior leadership to provide regulatory and compliance guidance, including compliance policy, vendor contractual requirements, and regulatory and compliance requirements pertaining to procedures, processes and standards.

- Provide guidance to Compliance & Public Policy operational and strategic objectives, as related to regulatory impacts.

- Obtain and develop post-exam feedback from regulatory agencies, senior management and participating staff, and the Regulatory Liaison Office; coordinate with Compliance & Public Policy and business units to incorporate lessons learned into operational processes and strategic initiatives.

- Interpret and discuss regulatory findings and related recommendations with the Regulatory Liaison Office, Office of General Counsel, and senior leadership; identify control deficiencies, evaluate their risks implications, and draw the appropriate conclusions to best communicate.

- In coordination with Compliance & Public Policy leadership and business units, oversee regulatory practice, rule, and expectation changes; provide analysis and recommendations to senior management and staff.

- Establish and monitor key performance indicators, determine gaps in performance metrics, and recommend/execute change management techniques for efficiency/quality improvements.

- Report to Compliance & Public Policy Management Council member or designee, keeping all senior leaders informed of key regulatory activities and initiatives and the impact of such activities on Compliance & Public Policy's policies, processes, and technology.

- Perform other related duties as assigned.

Qualifications

- Experience in researching and analyzing complex laws and regulations, staff commentaries, legal opinions, court decisions and other documentation and the analysis of operations to determine and ensure compliance.

- Thorough knowledge of compliance issues, laws and regulations relating to the Business Unit, including NCUA, CFPB regulations.

- Advanced experience in Internal Controls concepts and practices.

- Experience in leading, directing and controlling a multi-function corporate/institutional operation and demonstrated skill in leading others to achieve goals.

- Experience in thought-leadership, initiative taking, decision-making and creative problem-solving.

- Experience in implementing strategic initiatives to support organizational objectives.

- Significant experience working with all levels of staff, management, stakeholders, vendors.

- Experience managing and developing employees.

- Advanced knowledge of project/program management processes and methodologies.

- Expert experience managing multiple priorities independently and/or in a team environment.

- Expert experience working with cross-functional teams.

- Expert skill leading with diplomacy and tact while maintaining appropriate assertiveness and persistence.

- Advanced skill to influence, negotiate and & persuade to reach agreeable exchange & positive outcomes.

- Advanced relationship building, negotiation and facilitation skills.

- Advanced analytical/quantitative, reconciliation and deductive reasoning skills.

- Expert skill presenting findings, conclusions, alternatives, and information clearly and concisely.

- Expert verbal and written communication skills.

- Advanced word processing and spreadsheet software skills.

- Advanced database and presentation software skills

- Bachelor's Degree in a related field, or the equivalent combination of training, education and experience.

Desired Qualifications

- Master's Degree in in a related field, or the equivalent combination of training, education and experience.

- Experience with credit union financials and/or regulations.

- Direct experience as a regulator or regulatory liaison.

- Working Knowledge of NFCU products, services, programs, policies, and procedures.

- Expert analytical/quantitative, reconciliation and deductive reasoning skills.

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Drive Pensacola, FL 32526

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 16846

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

Core Payments is seeking a Senior Java developer to contribute to the design, development, delivery, and maintenance of Money Movement products within the Core Payments portfolio including ACH, Wires, Cashier Checks, Western Union, and other integrated systems and applications. This role with collaborate with a variety of teams across the enterprise including architecture, product, platform, and business aligned to deliver on enterprise strategy and business initiatives.

Responsibilities

• Analyze, define, and document requirements for data, workflow, logical processes, infrastructure, system integration, internal and external controls.

• Design, develop, and deliver products and features including applications, services, APIs, data stores, etc.

• Develop and maintain documentation regarding architecture and design, process flows, configurations, operations, support and troubleshooting procedures.

• Maintain product backlog work items including features, stories, enablers, stories, tasks, bugs, etc.

• Compliance with secure coding practices including Threat Analysis & Modeling, Software Composition Analysis, Static Application Security Testing.

• Adopt use of Continuous Integration & Delivery practices and tools.

• Conduct peer design and code reviews; provide guidance and direction on design and development practices.

• Providing technical guidance and support to team members, helping them overcome challenges. This may involve troubleshooting complex technical issues, providing code refactoring suggestions, or offering design recommendations.

• Prepare test data, conduct unit testing, and support performance testing.

• Identify technical impediments in design, development, operations and determine corrective action.

• Identify opportunities to mitigate risk and ensure compliance with nonfunctional requirements.

• Maintain, monitor, and troubleshoot systems and applications post-implementation.

• Conduct research and analysis; make recommendations.

• Research emerging technologies, tools, practices and recommend solutions that align with technology and business goals.

• Troubleshoot and resolve issues, work across teams to deliver solutions, provide technical support and consultation.

• Contribute to incident and problem root cause analysis.

• Follow agile methodology for product development and delivery.

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, related degree, or the equivalent combination of training, education, and experience.

• Experience and knowledge of software development practices including developing, testing, debugging, and implementing distributed applications and systems.

• Significant experience with object-oriented programming languages with specific emphasis on Java.

• Extensive experience with Java Enterprise Edition (J2EE/JEE), Spring Framework, and Hibernate.

• Extensive experience with Service Oriented Architecture (SOA) and Enterprise Service Bus (ESB).

• Extensive experience with web service, Spring Boot microservice, API development including REST and SOAP architecture patterns.

• Experience with JavaScript frameworks (e.g., Angular, React.js, Node.js).

• Experience with relational and non-relational database platforms.

• Experience with developing and deploying applications and services to cloud platforms (e.g., Azure).

• Extensive experience with DevOps and Continuous Integration & Delivery practices and tools.

• Experience with private, public and hybrid cloud infrastructure (e.g., AWS, Azure, Google Cloud, Oracle Cloud, etc.), preferably Azure Cloud.

• Experience with Kubernetes or other container orchestration/ Cloud technologies such as Docker, Azure.

• Knowledge and experience with the Software Development Lifecycle (SDLC).

• Experience with Agile product delivery practices (e.g., SAFe).

• Knowledge and experience with secure coding practices.

• Advanced skills in troubleshooting and resolving technical problems.

• Advanced research, analytical, and problem-solving skills.

• Advanced skill in systems, workflow, and procedural analysis.

• Advanced organizational, planning, and time management skills.

• Advanced verbal and written communication skills.

• Ability to resolve conflicting requests and quickly adapt to changing requirements.

Desired Qualifications

• Significant experience with Azure DevOps and Azure cloud technologies.

• Significant experience with IBM MQ, IBM Integration Bus (IIB), and IBM WebSphere.

• Experience with Test-Driven / Behavior-Driven Development (TDD/BDD).

• Knowledge of financial/banking industry standards, regulations, and practices.

• Experience with core banking, payment products, and financial industry.

• Knowledge of Navy Federal products, services, policies, and procedures.

• Certifications: Java SE/EE, Azure Developer Associate, Azure Fundamentals.

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 16830

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

Coordinates, monitors, administers, and services technical environments. Completes implementations, carries out integration activities, and provides operational support for technical environments. Perform basic/routine tasks with moderate scope and minor impact.

Responsibilities

• Document problems and resolutions in organized technical detail including problem, cause, and solution

• Execute service requests from service catalog

• Operate and maintain high speed online printers for large scale computer operations

• Perform test, configuration, environment and preventive maintenance activities

• Research new technologies within existing infrastructure to optimize operational processes

• Establish and test business recovery procedures, standards and policies

• Identify, create, update and adhere to applicable standards and procedures

• Identify, diagnose, troubleshoot, escalate and/or resolve technical problems

• Monitor, troubleshoot and analyze systems/applications

• Present clear, organized and concise information to all audiences through a variety of media to enable effective business decisions

• Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization

• Perform other duties as assigned

Qualifications

• Ability to document and apply policies, standards and procedures

• Experience in problem resolution including determining root cause, scope and scale of issues

• Exposure to validating system availability and performance

• Working knowledge of enterprise systems, terminal knowledge and IT terminology

• Working knowledge of technical inter-relationships between software/hardware and desktop/LAN/Host systems

• Working knowledge of MVS and JES2 commands

• Basic research, analytical, and problem solving skills

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective skill in producing desired results and achieving goals and objectives

• Effective skill supporting a global 24/7, member/customer focused services operation

• Effective verbal and written communication skills

Desired Qualification(s)

• Associate's Degree in Information Technology or the equivalent combination of training, education, and experience

Hours: 6PM - 6AM (Will train on days 6AM to 6PM)

Schedule: Week 1 - Monday, Tuesday, Friday, Saturday / Week 2 - Sunday, Wednesday, Thursday

Location: 820 Follin Lane, Vienna, VA 22180

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 16888

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Analyze, research and resolve problems and discrepancies related to member accounts/loans

• Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications

• Counsel current and prospective members about Navy Federal's products and services

• Ensure cash and other negotiable instruments are handled properly

• Identify opportunities to cross service products and increase product penetration

• Perform platform banking functions

• Assist level I team members

• Understand and comply with federal and other regulations relating to financial products and services

• May assist with Branch Office vault opening, closing and balancing procedures

• May serve as a Branch Office and/or ATM vault custodian

• Perform other duties as assigned

Qualifications

• Ability to work independently and in a team environment

• Working knowledge of savings and checking products, accounts and services

• May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need

• Effective active listening skills to accurately respond to inquiries and account requests

• Effective organizational, planning and time management skills

• Effective research, analytical, and problem solving skills

• Effective skill building effective relationships through rapport, trust, diplomacy and tact

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective skill maintaining composure in a high production and changing environment

• Effective skill navigating multiple screens and PC applications and adapting to new technologies

• Effective skill performing mathematical calculations and working accurately with numbers

• Effective verbal and written communication skills

Desired Qualifications

• Experience in member/customer service preferably in a call center, retail banking or financial institution

• Experience in working in a credit union environment

Hours: Available Monday - Saturday, hours based on business needs.

Location: 21553 Olhava Way NW, Suite 103, Poulsbo, WA 98370

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 16866

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To serve as liaison between Compliance & Public Policy and regulatory agencies in partnership with the Regulatory Liaison Office (RLO). Provide subject matter expertise and guidance to Compliance & Public Policy and business units regarding regulatory exams and compliance with regulatory agencies expectations. Oversee the full lifecycle of regulatory issues from identification to closure. Assess NFCU's policies, procedures, practices, and governance routines, as they relate to the assigned Business Unit.

Responsibilities

- Interface directly with regulatory agency representatives and lead Compliance & Public Policy's preparedness and response efforts for regulatory exams, in partnership with the Regulatory Liaison Office.

- Manage, review, and coordinate responses, examination briefings, and ad hoc requests to/from regulatory agencies.

- Manage and coordinate Compliance & Public Policy examination readiness reviews to effectively prepare for impending and potential examinations.

- Advise, facilitate, and collaborate on program/service changes that improve regulatory readiness, anticipate regulatory trends or actions, or enhance regulatory responsiveness

- Work on projects, process improvement efforts, and business unit training initiatives that comply with, mitigate or potentially mitigate, current or future regulatory expectations and/or impacts.

- Identify issues, develop and implement remediation plans and process improvement opportunities, coordinating with Compliance & Public Policy and business unit leadership to comply with regulatory requirements and expectations.

- Provide oversight to Compliance & Public Policy findings, remediation activities, and ensure findings are appropriately addressed and resolved within the timeframes requested.

- Develop and maintain an understanding of relevant industry standards, best practices, business processes, and technologies, as applicable and necessary to Compliance & Public Policy.

- Collaborate with business unit leadership and senior leadership to provide regulatory and compliance guidance, including compliance policy, vendor contractual requirements, and regulatory and compliance requirements pertaining to procedures, processes and standards.

- Provide guidance to Compliance & Public Policy operational and strategic objectives, as related to regulatory impacts.

- Obtain and develop post-exam feedback from regulatory agencies, senior management and participating staff, and the Regulatory Liaison Office; coordinate with Compliance & Public Policy and business units to incorporate lessons learned into operational processes and strategic initiatives.

- Interpret and discuss regulatory findings and related recommendations with the Regulatory Liaison Office, Office of General Counsel, and senior leadership; identify control deficiencies, evaluate their risks implications, and draw the appropriate conclusions to best communicate.

- In coordination with Compliance & Public Policy leadership and business units, oversee regulatory practice, rule, and expectation changes; provide analysis and recommendations to senior management and staff.

- Establish and monitor key performance indicators, determine gaps in performance metrics, and recommend/execute change management techniques for efficiency/quality improvements.

- Report to Compliance & Public Policy Management Council member or designee, keeping all senior leaders informed of key regulatory activities and initiatives and the impact of such activities on Compliance & Public Policy's policies, processes, and technology.

- Perform other related duties as assigned.

Qualifications

- Experience in researching and analyzing complex laws and regulations, staff commentaries, legal opinions, court decisions and other documentation and the analysis of operations to determine and ensure compliance.

- Thorough knowledge of compliance issues, laws and regulations relating to the Business Unit, including NCUA, CFPB regulations.

- Advanced experience in Internal Controls concepts and practices.

- Experience in leading, directing and controlling a multi-function corporate/institutional operation and demonstrated skill in leading others to achieve goals.

- Experience in thought-leadership, initiative taking, decision-making and creative problem-solving.

- Experience in implementing strategic initiatives to support organizational objectives.

- Significant experience working with all levels of staff, management, stakeholders, vendors.

- Experience managing and developing employees.

- Advanced knowledge of project/program management processes and methodologies.

- Expert experience managing multiple priorities independently and/or in a team environment.

- Expert experience working with cross-functional teams.

- Expert skill leading with diplomacy and tact while maintaining appropriate assertiveness and persistence.

- Advanced skill to influence, negotiate and & persuade to reach agreeable exchange & positive outcomes.

- Advanced relationship building, negotiation and facilitation skills.

- Advanced analytical/quantitative, reconciliation and deductive reasoning skills.

- Expert skill presenting findings, conclusions, alternatives, and information clearly and concisely.

- Expert verbal and written communication skills.

- Advanced word processing and spreadsheet software skills.

- Advanced database and presentation software skills

- Bachelor's Degree in a related field, or the equivalent combination of training, education and experience.

Desired Qualifications

- Master's Degree in in a related field, or the equivalent combination of training, education and experience.

- Experience with credit union financials and/or regulations.

- Direct experience as a regulator or regulatory liaison.

- Working Knowledge of NFCU products, services, programs, policies, and procedures.

- Expert analytical/quantitative, reconciliation and deductive reasoning skills.

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Drive Pensacola, FL 32526

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 16846-OTHLOC-300000025810540

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

Plan, install, and/or support ISD equipment to include (but not limited to) workstations, mobile devices, printers, cable distribution systems, servers, telephony systems, audio/visual equipment, routers, switches, modems, electrical systems and equipment, and other circuit specific devices associated with local and wide area networks and emergency power systems. Perform complex/unusual tasks with broad latitude and scope.

Responsibilities

• Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)

• Diagnose issues through technical analysis of Navy Federal hardware/software; take appropriate action

• Oversee/Direct and document operating procedures for installations, configurations and /or administration tasks

• Formulate and administer equipment maintenance program to include troubleshooting, repair, and replacement of the devices

• Maintain inventory control documentation on systems and components to ensure updates occur according to schedule

• Perform installation and configuration of workstations, printers, cables, network routers and switches, servers, etc., as applicable

• Oversee/Direct and prepare reports for senior management following installation

• Oversee/Direct and serve as liaison with Enterprise Architecture Team in the planning of field office/branch strategies

• Serve as an expert point of contact with other ISD staff, business areas, and vendors regarding technical issues, complex testing and troubleshooting

• Train team members and/or peers on functional processes and procedures

• Develop, test and implement systems and equipment; document results

• Evaluate, select and adapt standard techniques, procedures and criteria

• Full life-cycle project management

• Establish and lead project teams

• Develop project plan/scope/schedule/cost/communications

• Procure and/or manage resources/timelines/deadlines/quality Risk, Issue and Change management

• Ensure successful project implementation

• Scope of responsibility

• Perform other duties as assigned

Qualifications

• Ability to document and apply policies, standards and procedures

• Ability to work independently and in a team environment

• Extensive experience in presenting technical solutions and/or recommendations

• Significant experience in leading, guiding and mentoring others

• Expert knowledge of electronic principles as they relate to diagnosing and troubleshooting IT system issues

• Expert knowledge of technical inter-relationships between software/hardware and desktop/LAN/Host systems

• Advanced skill in diagnosing and troubleshooting issues

• Expert organizational, planning and time management skills

• Expert research, analytical, and problem solving skills

• Expert skill making effective presentations to groups of various sizes

• Expert verbal and written communication skills

• Bachelor's degree in Business Administration, Information Technology, or related field, or the equivalent combination of education, training and experience

Salary: Level III $28.71 - $35.87 hourly | Level IV $32.17 - $41.25 hourly

Hours: Monday - Friday, 8:00AM - 4:30PM (Weekend and after-hours support may be required)

Location: 5510 Heritage Oaks Drive Pensacola, FL 32526

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 16901

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To direct the strategic direction and execution of the Contact Center operations which include management and leadership of processes for the continuous improvement of the member experience. Contribute to the development of the organization's business strategy, centering delivering consistent high-quality member service and retention. Oversee and manage functions of several teams in a complex, multi-location 24/7 contact center operation providing direct member service through various media. Ensure consistency across branch and across site on attendance, PARs, KPIs, disciplinary actions, dollar losses. Act as liaison to CCO Support managers and serves as a branch SME responsible for decision-making, communication and coordination of change management efforts. Ensure member experience initiatives are consistently applied and align with corporate objectives. Support Contact Center Operations senior management in developing and executing strategic plans and operational priorities in alignment with executive direction that has been set.

Responsibilities

• Oversee branch strategy, establish priorities and set goals; evaluate and implement standards and ensure alignment with department/organizational objectives

• Directing and coaching managers to ensure high quality performance

• Ensure performance and service levels are met and leverages Workforce Management expertise to optimize staffing plans and schedules to include space and staffing needs

• Lead and inspire the team in developing and documenting best practices in the performance of duties and responsibilities

• Evaluate, analyze and adjust branch work quality, staff performance, systems, processes and procedures to meet goals

• Manage and direct operations and ensure targets, service level agreements and corporate objectives are met

• Accountable and responsible for ensuring branch practices comply with all applicable rules and regulations.

• Implement best practices and follow procedures in a consistent manner across multiple locations

• Drive continuous process improvement initiatives to increase member experience quality; reduce losses; minimize financial risk and maintain high operational efficiency

• Accountable for leading of people and processes with tactical emphasis on member experience, quality management, workforce planning, training and development and performance management

• Deliver results against a defined scope of work that includes measurable ROI, strategic innovation, performance reporting, and human capital development

• Monitor work environment and direct allocation of resources to ensure adequate staffing to meet production and member service standards

• Identify and resolve operational and performance gaps and obstacles; implement changes and improvements

• Conduct benchmarking, trend analysis and other input to drive continuous improvement and elevate service performance

• Oversee metrics to include call efficiency, low abandonment rate, high conversion rates, staffing utilization, acceptable turnover, and financial performance

• Ensure business unit awareness of Navy Federal products, services, marketing promotions, policies and procedures

• Act as a change agent to enable, empower and inspire teams to collaboratively create solutions to drive NFCU growth

• Collaborate with other business units to analyze and improve processing procedures and resolve problems

• Provide overall leadership to large strategic projects or programs

• Develop and implement change management solutions

• Perform supervisory/managerial responsibilities:

• Set direction to ensure goals and objectives align with corporate and division strategy

• Select management and other key personnel; oversee talent development/succession planning

• Collaborate with leadership/executive colleagues to develop/execute corporate initiatives and/or department strategy

• Oversee the preparation and execution of department/division AFP

• Manage merit pay in accordance with specified objectives and guidelines

• Perform other duties as assigned

Qualifications

• Significant experience with member/customer service operations to include understanding of effective member/customer service philosophy

• Significant experience in leading, directing and controlling a large, high volume contact center

• Expert knowledge of contact center industry procedures, policies, practices and automated systems

• Expert knowledge of banking/financial industry trends, products and services

• Significant mentoring and relationship building skills with ability to effectively manage group and interpersonal conflict situations

• Expert leadership and analytical skills including working knowledge of financial statement analysis, staffing models, scheduling, and contact center opportunities

• Expert skill developing and implementing programs in a leadership role

• Expert skill in producing desired results and achieving goals and objectives

• Expert analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships

• Expert database and presentation skills

• Expert word processing and spreadsheet software skills

• Expert organizational, planning, and time management skills

• Expert skill interacting with staff, management, vendors and members diplomatically and tactfully

• Expert skill using innovative thinking to solve problems and facilitate the decision-making process

• Expert verbal and written communication skills

• Expert skill in producing desired results and achieving goals and objectives

• Bachelor's Degree in Business, Finance, related field, or the equivalent combination of training, education, and experience

Desired Qualifications

• Advanced degree in Business, Finance or related field

• Experience leading large projects/initiatives which have business risk and impact

• Expert knowledge of Navy Federal Contact Center procedures, policies and practices

• Advanced knowledge of applicable NCUA and federal regulations governing consumer lending and/or credit cards, mortgage and equity loans, savings and checking accounts

Hours: Monday - Friday, 8:00AM - 4:30PM (occasional weekend rotation and evenings)

Location: 5510 Heritage Oaks Drive, Pensacola, FL 32526

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 16801

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

The Business Lending Operations team is looking for a Business Analyst Intern to support the Business Lending department. The team is responsible for the operational functions of the Business Loan portfolio to include performing pre and post closing loan processes, disbursement of loan proceeds, maintaining loan and collateral files, entering loans onto credit union systems, and other administrative and servicing functions of the portfolio.

The intern for this position will assist with processing investor remittances, preparing portfolio reports, reconciling general ledgers, and performing other reporting and servicing functions. Collaborate with other analysts and staff to support the team with ad-hoc projects and assist with developing portfolio insights.

*A requirement of this position is you must be currently enrolled in college level courses or a degree-seeking program throughout the duration of the internship. Please upload your transcripts by adding them to the -Intern Proof of Enrollment- section of the application.

Responsibilities

• Provide support to assigned department; may work on small projects or portions of larger projects

• Involved with financial reporting and management of day-to-day reporting operations

• Support business strategy and initiatives within the business unit and/or across the organization

• Assist and collaborate with various levels of staff to accomplish tasks/assignments

• Perform research and analysis; may include quantitative and/or qualitative analysis

• Maintain professionalism in all interactions, placing member service as priority

• Provide comprehensive day-to-day operational support

• May provide direct member service in high volume situations

• Process and update data in automated systems; may generate and analyze reports

• Perform other duties as assigned

Qualifications

• Must be pursuing a degree from an accredited college/university, preferably pursuing a degree in accounting or finance

• Ability to exercise initiative and good judgment to make sound decisions

• Ability to adapt to new technologies

• Ability to provide exceptional customer service

• Ability to work independently and in a team environment

• Effective interpersonal, verbal, and written communication skills

• Effective research, analytical, and problem solving skills

• Effective skill maintaining accuracy with attention to detail and meeting deadlines

• Effective word processing and spreadsheet software skills

• Effective organizational, planning and time management skills

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 16456

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

The Real Estate Lending Data Solutions team is located within the Technology Branch of Navy Federal's Real Estate Lending department. Data Solutions is responsible for providing and governing data for Division and Enterprise use. The team is responsible for the continuity of ETL (Extract Transform and Load) automation from a variety of source and systems of record, both on premise and cloud. Data is warehoused and maintained in a high availability data environment (SQL) and is consumed by partners throughout Real Estate Lending and the Enterprise.

The successful candidate will gain valuable insight into Navy Federal's Real Estate business, technology, and procedures while providing support in the world of data. This role will also interact with multiple departments in accomplishment of their assignments and provide professional execution of day-to-day tasks and special projects while working within established standards, policies, and procedures.

Responsibilities

• Provide support to assigned department; may work on small projects or portions of larger projects

• Support business strategy and initiatives within the business unit and/or across the organization

• Assist and collaborate with various levels of staff to accomplish tasks/assignments

• Perform research and analysis; may include quantitative and/or qualitative analysis

• Maintain professionalism in all interactions, placing member service as priority

• Provide comprehensive day-to-day operational support

• Provide support in functional areas of the credit union

• May provide direct member service in high volume situations

• Process and update data in automated systems; may generate and analyze reports

• Perform other duties as assigned

Qualifications

• Must be pursuing a degree from an accredited college/university

• Ability to exercise initiative and good judgment to make sound decisions

• Ability to adapt to new technologies

• Ability to provide exceptional customer service

• Ability to work independently and in a team environment

• Desired - Strong academic record as evidenced by a 3.0 or higher GPA

• Desired - Communication with impact and be committed to self-development

• Effective interpersonal, verbal, and written communication skills

• Effective research, analytical, and problem solving skills

• Effective skill maintaining accuracy with attention to detail and meeting deadlines

• Effective word processing and spreadsheet software skills

• Effective organizational, planning and time management skills

• Must be pursing degree from an accredited college/university

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 16470

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Analyze, research and resolve problems and discrepancies related to member accounts/loans

• Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications

• Counsel current and prospective members about Navy Federal's products and services

• Ensure cash and other negotiable instruments are handled properly

• Identify opportunities to cross service products and increase product penetration

• Perform platform banking functions

• Assist level I team members

• Understand and comply with federal and other regulations relating to financial products and services

• May assist with Branch Office vault opening, closing and balancing procedures

• May serve as a Branch Office and/or ATM vault custodian

• Perform other duties as assigned

Qualifications

• Ability to work independently and in a team environment

• Working knowledge of savings and checking products, accounts and services

• May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need

• Effective active listening skills to accurately respond to inquiries and account requests

• Effective organizational, planning and time management skills

• Effective research, analytical, and problem solving skills

• Effective skill building effective relationships through rapport, trust, diplomacy and tact

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective skill maintaining composure in a high production and changing environment

• Effective skill navigating multiple screens and PC applications and adapting to new technologies

• Effective skill performing mathematical calculations and working accurately with numbers

• Effective verbal and written communication skills

Desired Qualifications

• Experience in member/customer service preferably in a call center, retail banking or financial institution

• Experience in working in a credit union environment

Hours: Available Monday - Saturday, hours based on business needs.

Location: 241 Hanbury Road East, Chesapeake, VA 23322

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 16860

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Analyze, research and resolve problems and discrepancies related to member accounts/loans

• Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications

• Counsel current and prospective members about Navy Federal's products and services

• Ensure cash and other negotiable instruments are handled properly

• Identify opportunities to cross service products and increase product penetration

• Perform platform banking functions

• Assist level I team members

• Understand and comply with federal and other regulations relating to financial products and services

• May assist with Branch Office vault opening, closing and balancing procedures

• May serve as a Branch Office and/or ATM vault custodian

• Perform other duties as assigned

Qualifications

• Ability to work independently and in a team environment

• Working knowledge of savings and checking products, accounts and services

• May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need

• Effective active listening skills to accurately respond to inquiries and account requests

• Effective organizational, planning and time management skills

• Effective research, analytical, and problem solving skills

• Effective skill building effective relationships through rapport, trust, diplomacy and tact

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective skill maintaining composure in a high production and changing environment

• Effective skill navigating multiple screens and PC applications and adapting to new technologies

• Effective skill performing mathematical calculations and working accurately with numbers

• Effective verbal and written communication skills

Desired Qualifications

• Experience in member/customer service preferably in a call center, retail banking or financial institution

• Experience in working in a credit union environment

Hours: Available Monday - Saturday, hours based on business needs.

Location: 300 Ernest Barrett Parkway NW, Suite 240, Kennesaw GA 30152

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 16886

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To plan and manage instructional design projects and initiatives within the business unit and/or across the organization. Develop instructional courses tailored to meet the desired learning outcomes and needs of Navy Federal and the learners. Collaborate to implement strategies for educating and training employees to achieve higher levels of performance. Utilize a variety of techniques to define and sequence instructional content and strategies. Create curricula by quickly and efficiently learning/processing large volumes of information and by conducting research on subject matter. Remain supportive of business unit/organizational training needs and refresh the training and materials as needed throughout its lifecycle. Work under minimal supervision.

Responsibilities

• Advise and assist trainers on course evaluation results

• Collaborate with others to plan and design courses and curricula; ensure accuracy of content and test multimedia elements

• Conduct needs assessment on request from business unit management to provide customized training or individual guidance to improve and develop performance

• Create and edit new LMS learning activities; set up required training assignments in LMS; create custom LMS reports

• Create dynamic instructional and training materials using current technologies including references and support tools that reinforce training, increase efficiency and help produce error-free work

• Develop and test course content, training games, graphic designs and other technology driven products

• Develop classroom, on-line and/or independent learning program content that transfers knowledge effectively and brings about desired behavior change

• Develop instructional strategies and courses for a business unit and/or cross-company products and skills

• Evaluate the effectiveness of courses, learning products and delivery methods to ensure that the desired learning objectives and goals are achieved

• Involved in instructional design project teams with multiple deliverables, significant risk and complexity

• Select most effective instructional approach including a blend of instructor-led and/or self-directed techniques

• Select, modify, or establish a design and development model appropriate for a given project; analyze learning needs to assist in establishing learning objectives

• Train internal team members on effective use of classroom materials including ILT and VILT and environments

• Validate and integrate feedback, assessments and course evaluations into current and new training course content and/or delivery vehicle

• Conduct presentations for various groups including executive leadership

• Perform other duties as assigned

Qualifications

• Ability to adapt to fluctuating work-flow

• Ability to compile, organize and present information clearly and concisely

• Experience in evaluating the effectiveness of courses and learning products and delivery methods

• Experience in researching/writing course content and/or developing courses, demonstrations, graphic designs and other technology driven products

• Advanced knowledge of instructional theories, educational psychology, educational theory, tools and resources

• Working knowledge of instructional design to develop courses for products, processes and/or skills

• Advanced skill to successfully influence, lead and/or guide others towards goals

• Effective database and presentation software skills

• Effective organizational, planning and time management skills

• Effective research, analytical, and problem solving skills

• Effective skill capturing and translating processes and requirements into easily understood terms

• Effective skill collaborating with various external and internal technical and/or functional contacts

• Effective skill communicating with all levels within an organization

• Effective skill in assessing organizational training needs and researching topics for course development

• Effective skill in building strategic and execution-focused plans and alliances with partner leadership

• Effective skill interacting tactfully and effectively in difficult situations

• Effective verbal and written communication skills

• Effective word processing and spreadsheet software skills

• Bachelor's Degree in Education, business, communication, behavioral sciences, training development or related field or the equivalent combination of training, education, and experience

Desired Qualification(s)

• Experience in multi-media training

• Working knowledge of Navy Federal products, services, programs, policies and procedures

Hours: Monday - Friday, 7:00AM - 3:30PM CST

Locations: 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 820 Follin Lane, Vienna, VA 22180

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 16644-OTHLOC-300000025810540

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Analyze, research and resolve problems and discrepancies related to member accounts/loans

• Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications

• Counsel current and prospective members about Navy Federal's products and services

• Ensure cash and other negotiable instruments are handled properly

• Identify opportunities to cross service products and increase product penetration

• Perform platform banking functions

• Assist level I team members

• Understand and comply with federal and other regulations relating to financial products and services

• May assist with Branch Office vault opening, closing and balancing procedures

• May serve as a Branch Office and/or ATM vault custodian

• Perform other duties as assigned

Qualifications

• Ability to work independently and in a team environment

• Working knowledge of savings and checking products, accounts and services

• May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need

• Effective active listening skills to accurately respond to inquiries and account requests

• Effective organizational, planning and time management skills

• Effective research, analytical, and problem solving skills

• Effective skill building effective relationships through rapport, trust, diplomacy and tact

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective skill maintaining composure in a high production and changing environment

• Effective skill navigating multiple screens and PC applications and adapting to new technologies

• Effective skill performing mathematical calculations and working accurately with numbers

• Effective verbal and written communication skills

Desired Qualifications

• Experience in member/customer service preferably in a call center, retail banking or financial institution

• Experience in working in a credit union environment

Hours: Available Monday - Saturday, hours based on business needs.

Location: 6311 North Decatur Boulevard, Las Vegas, NV 89130

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 16332

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Analyze, research and resolve problems and discrepancies related to member accounts/loans

• Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications

• Counsel current and prospective members about Navy Federal's products and services

• Ensure cash and other negotiable instruments are handled properly

• Identify opportunities to cross service products and increase product penetration

• Perform platform banking functions

• Assist level I team members

• Understand and comply with federal and other regulations relating to financial products and services

• May assist with Branch Office vault opening, closing and balancing procedures

• May serve as a Branch Office and/or ATM vault custodian

• Perform other duties as assigned

Qualifications

• Ability to work independently and in a team environment

• Working knowledge of savings and checking products, accounts and services

• May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need

• Effective active listening skills to accurately respond to inquiries and account requests

• Effective organizational, planning and time management skills

• Effective research, analytical, and problem solving skills

• Effective skill building effective relationships through rapport, trust, diplomacy and tact

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective skill maintaining composure in a high production and changing environment

• Effective skill navigating multiple screens and PC applications and adapting to new technologies

• Effective skill performing mathematical calculations and working accurately with numbers

• Effective verbal and written communication skills

Desired Qualifications

• Experience in member/customer service preferably in a call center, retail banking or financial institution

• Experience in working in a credit union environment

Hours: Available Monday - Saturday, hours based on business needs.

Part-Time hours are typically 20-25+ hours a week. (Please note, during training longer hours will be required)

Location: 32885 State Route 20, Oak Harbor, WA 98277

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 16733

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Analyze, research and resolve problems and discrepancies related to member accounts/loans

• Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications

• Counsel current and prospective members about Navy Federal's products and services

• Ensure cash and other negotiable instruments are handled properly

• Identify opportunities to cross service products and increase product penetration

• Perform platform banking functions

• Assist level I team members

• Understand and comply with federal and other regulations relating to financial products and services

• May assist with Branch Office vault opening, closing and balancing procedures

• May serve as a Branch Office and/or ATM vault custodian

• Perform other duties as assigned

Qualifications

• Ability to work independently and in a team environment

• Working knowledge of savings and checking products, accounts and services

• May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need

• Effective active listening skills to accurately respond to inquiries and account requests

• Effective organizational, planning and time management skills

• Effective research, analytical, and problem solving skills

• Effective skill building effective relationships through rapport, trust, diplomacy and tact

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective skill maintaining composure in a high production and changing environment

• Effective skill navigating multiple screens and PC applications and adapting to new technologies

• Effective skill performing mathematical calculations and working accurately with numbers

• Effective verbal and written communication skills

Desired Qualifications

• Experience in member/customer service preferably in a call center, retail banking or financial institution

• Experience in working in a credit union environment

Hours: Available Monday - Saturday, hours based on business needs.

Part-Time hours are typically 20-25+ hours a week. (Please note, during training longer hours will be required)

Location: 32885 State Route 20, Oak Harbor, WA 98277

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 16728

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Analyze, research and resolve problems and discrepancies related to member accounts/loans

• Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications

• Counsel current and prospective members about Navy Federal's products and services

• Ensure cash and other negotiable instruments are handled properly

• Identify opportunities to cross service products and increase product penetration

• Perform platform banking functions

• Assist level I team members

• Understand and comply with federal and other regulations relating to financial products and services

• May assist with Branch Office vault opening, closing and balancing procedures

• May serve as a Branch Office and/or ATM vault custodian

• Perform other duties as assigned

Qualifications

• Ability to work independently and in a team environment

• Working knowledge of savings and checking products, accounts and services

• May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need

• Effective active listening skills to accurately respond to inquiries and account requests

• Effective organizational, planning and time management skills

• Effective research, analytical, and problem solving skills

• Effective skill building effective relationships through rapport, trust, diplomacy and tact

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective skill maintaining composure in a high production and changing environment

• Effective skill navigating multiple screens and PC applications and adapting to new technologies

• Effective skill performing mathematical calculations and working accurately with numbers

• Effective verbal and written communication skills

Desired Qualifications

• Experience in member/customer service preferably in a call center, retail banking or financial institution

• Experience in working in a credit union environment

Hours: Available Monday - Saturday, hours based on business needs.

Part-Time hours are typically 20-25+ hours a week. (Please note, during training longer hours will be required)

Location: 32885 State Route 20, Oak Harbor, WA 98277

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 16733

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Analyze, research and resolve problems and discrepancies related to member accounts/loans

• Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications

• Counsel current and prospective members about Navy Federal's products and services

• Ensure cash and other negotiable instruments are handled properly

• Identify opportunities to cross service products and increase product penetration

• Perform platform banking functions

• Assist level I team members

• Understand and comply with federal and other regulations relating to financial products and services

• May assist with Branch Office vault opening, closing and balancing procedures

• May serve as a Branch Office and/or ATM vault custodian

• Perform other duties as assigned

Qualifications

• Ability to work independently and in a team environment

• Working knowledge of savings and checking products, accounts and services

• May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need

• Effective active listening skills to accurately respond to inquiries and account requests

• Effective organizational, planning and time management skills

• Effective research, analytical, and problem solving skills

• Effective skill building effective relationships through rapport, trust, diplomacy and tact

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective skill maintaining composure in a high production and changing environment

• Effective skill navigating multiple screens and PC applications and adapting to new technologies

• Effective skill performing mathematical calculations and working accurately with numbers

• Effective verbal and written communication skills

Desired Qualifications

• Experience in member/customer service preferably in a call center, retail banking or financial institution

• Experience in working in a credit union environment

Hours: Available Monday - Saturday, hours based on business needs.

Part-Time hours are typically 20-25+ hours a week. (Please note, during training longer hours will be required)

Location: 32885 State Route 20, Oak Harbor, WA 98277

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 16728

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Analyze, research and resolve problems and discrepancies related to member accounts/loans

• Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications

• Counsel current and prospective members about Navy Federal's products and services

• Ensure cash and other negotiable instruments are handled properly

• Identify opportunities to cross service products and increase product penetration

• Perform platform banking functions

• Assist level I team members

• Understand and comply with federal and other regulations relating to financial products and services

• May assist with Branch Office vault opening, closing and balancing procedures

• May serve as a Branch Office and/or ATM vault custodian

• Perform other duties as assigned

Qualifications

• Ability to work independently and in a team environment

• Working knowledge of savings and checking products, accounts and services

• May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need

• Effective active listening skills to accurately respond to inquiries and account requests

• Effective organizational, planning and time management skills

• Effective research, analytical, and problem solving skills

• Effective skill building effective relationships through rapport, trust, diplomacy and tact

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective skill maintaining composure in a high production and changing environment

• Effective skill navigating multiple screens and PC applications and adapting to new technologies

• Effective skill performing mathematical calculations and working accurately with numbers

• Effective verbal and written communication skills

Desired Qualifications

• Experience in member/customer service preferably in a call center, retail banking or financial institution

• Experience in working in a credit union environment

Hours: Available Monday - Saturday, hours based on business needs.

Location: 3311 Bethel Road SE, Suite 7A, Port Orchard, WA 98366

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 16631

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Analyze, research and resolve problems and discrepancies related to member accounts/loans

• Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications

• Counsel current and prospective members about Navy Federal's products and services

• Ensure cash and other negotiable instruments are handled properly

• Identify opportunities to cross service products and increase product penetration

• Perform platform banking functions

• Assist level I team members

• Understand and comply with federal and other regulations relating to financial products and services

• May assist with Branch Office vault opening, closing and balancing procedures

• May serve as a Branch Office and/or ATM vault custodian

• Perform other duties as assigned

Qualifications

• Ability to work independently and in a team environment

• Working knowledge of savings and checking products, accounts and services

• May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need

• Effective active listening skills to accurately respond to inquiries and account requests

• Effective organizational, planning and time management skills

• Effective research, analytical, and problem solving skills

• Effective skill building effective relationships through rapport, trust, diplomacy and tact

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective skill maintaining composure in a high production and changing environment

• Effective skill navigating multiple screens and PC applications and adapting to new technologies

• Effective skill performing mathematical calculations and working accurately with numbers

• Effective verbal and written communication skills

Desired Qualifications

• Experience in member/customer service preferably in a call center, retail banking or financial institution

• Experience in working in a credit union environment

Hours: Available Monday - Saturday, hours based on business needs.

Location: 6311 North Decatur Boulevard, Las Vegas, NV 89130

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 16332

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Analyze, research and resolve problems and discrepancies related to member accounts/loans

• Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications

• Counsel current and prospective members about Navy Federal's products and services

• Ensure cash and other negotiable instruments are handled properly

• Identify opportunities to cross service products and increase product penetration

• Perform platform banking functions

• Assist level I team members

• Understand and comply with federal and other regulations relating to financial products and services

• May assist with Branch Office vault opening, closing and balancing procedures

• May serve as a Branch Office and/or ATM vault custodian

• Perform other duties as assigned

Qualifications

• Ability to work independently and in a team environment

• Working knowledge of savings and checking products, accounts and services

• May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need

• Effective active listening skills to accurately respond to inquiries and account requests

• Effective organizational, planning and time management skills

• Effective research, analytical, and problem solving skills

• Effective skill building effective relationships through rapport, trust, diplomacy and tact

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective skill maintaining composure in a high production and changing environment

• Effective skill navigating multiple screens and PC applications and adapting to new technologies

• Effective skill performing mathematical calculations and working accurately with numbers

• Effective verbal and written communication skills

Desired Qualifications

• Experience in member/customer service preferably in a call center, retail banking or financial institution

• Experience in working in a credit union environment

Hours: Available Monday - Saturday, hours based on business needs.

Location: 3311 Bethel Road SE, Suite 7A, Port Orchard, WA 98366

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 16631

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Analyze, research and resolve problems and discrepancies related to member accounts/loans

• Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications

• Counsel current and prospective members about Navy Federal's products and services

• Ensure cash and other negotiable instruments are handled properly

• Identify opportunities to cross service products and increase product penetration

• Perform platform banking functions

• Assist level I team members

• Understand and comply with federal and other regulations relating to financial products and services

• May assist with Branch Office vault opening, closing and balancing procedures

• May serve as a Branch Office and/or ATM vault custodian

• Perform other duties as assigned

Qualifications

• Ability to work independently and in a team environment

• Working knowledge of savings and checking products, accounts and services

• May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need

• Effective active listening skills to accurately respond to inquiries and account requests

• Effective organizational, planning and time management skills

• Effective research, analytical, and problem solving skills

• Effective skill building effective relationships through rapport, trust, diplomacy and tact

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective skill maintaining composure in a high production and changing environment

• Effective skill navigating multiple screens and PC applications and adapting to new technologies

• Effective skill performing mathematical calculations and working accurately with numbers

• Effective verbal and written communication skills

Desired Qualifications

• Experience in member/customer service preferably in a call center, retail banking or financial institution

• Experience in working in a credit union environment

Hours: Available Monday - Saturday, hours based on business needs.

Location: 6311 North Decatur Boulevard, Las Vegas, NV 89130

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 16332

Job Detail

• Company:
  Navy Federal Credit Union