Company Detail

Job Description

Overview

Support Navy Federal's leaders and business partners to identify critical learning gaps and recommend the best learning solution to support business unit objectives and enterprise-wide initiatives aligned with Navy Federal's University learning model and enterprise strategy. Collaborate enterprise-wide with operational and learning community partners to understand organizational / department learning needs and support the development of strategy-focused learning. Partner with talent development, the enterprise learning community and subject matter experts to curate, validate, and develop content and learning resources, tools, and self-directed content to support enterprise strategy and goals. Support the measurement of effectiveness of learning solutions and programs. Support learning subject matter experts in providing knowledge of design programs, principles, development standards, techniques, and methodologies and apply each, ensuring a positive learner/customer experience and alignment with Navy Federal's overall strategy and culture.

Responsibilities

• Assist in the development of learning strategies, tactics and solutions and assist in the design and development of learning solutions and content for one or more professional development or employee upskilling programs

• Facilitate learning solutions for professional development, employee upskilling and other areas as applicable

• Gather data and conduct analysis on less complex sets of data to evaluate and analyze training effectiveness

• Collaborate in the development of reference materials, support tools and leader resources that reinforce strategic learning

• Remain current with industry learning best practices and technical, product and program enhancements

• Support multiple small-scale Division/Branch projects and programs

• Perform other duties as assigned

• Hybrid/Partial telework environment across multiple work locations (Determined by Business Unit Leader)

• The scope and focus of work for Learning Solutions Architects in L&TD (HR) are aligned at the enterprise level.

• Learning Solutions Architects operating outside of the HR division, will have a scope and focus that is more directly aligned to the business unit/department level needs.

Qualifications

• Experience in one or more of the following: program management and evaluation, learning science, communications, instructional design, organizational development and/or extensive experience designing, developing, and implementing training

• Willingness to learn, use a growth mindset and combine theoretical knowledge with practical, hands-on application

• Experience in conducting needs assessment and analysis for learning solutions

• Experience effectively building relationships with and influencing team members and management

• Experience measuring ROI on learning solutions

• Exposure to compiling, organizing and presenting findings and conclusions clearly and concisely to stakeholders and management

• Experience in synchronous learning and/or facilitation for individuals or groups

• Experience in working and participating in cross-functional teams and projects

• Fundamental understanding of instructional theories, educational psychology, educational theory, tools and resources

• Exposure to building strategic and execution-focused plans and alliances with partner leadership

• Ability to interact tactfully and effectively in difficult situations

• Exposure to organizational, planning, and project management skills and knowledge

• Research, analytical, and problem-solving skills

• Effective skill communicating with all levels within an organization

• Effective verbal and written communication skills to include speaking and/or presenting in front of groups in a professional setting

• Bachelor's Degree in Education, Instructional Technology, Human Resources, business, communication, behavioral sciences, Program Management or related field or the equivalent combination of training, education and experience

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 141 Security Drive Winchester, VA 22602

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 20860

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

Support and lead the Enterprise Data Governance (EDG) Office in developing and enhancing data access management for our cloud enterprise data lake. Lead cross-functional engagements with business data leads, engineering teams, business users, and other business units on developing data governance processes, data and quality strategies, and capabilities. Identify opportunities to mature and streamline data access management processes and controls. Further champion the data access management and governance to protect our members data and reduce risk.

Responsibilities

• Provide advisory services and support execution of Enterprise Data Governance plans to enable the safe use of Enterprise data.

• Coordinate with stakeholders to identify and implement data access controls/processes aligned with data access framework.

• Establish data access controls/processes to minimize risks and meet emerging needs.

• Provide oversight and training to stakeholders responsible for approving/auditing user access to Enterprise data.

• Participate in data access compliance reviews and coordinate issue resolution activities.

• Foster alignment across Enterprise Data Governance, Risk, and Information Security goals and objectives.

• Design data access management metrics in partnership with key stakeholders.

• Serve as Data Governance Product Owner for Data Access Management.

• Effectively communicate and present standards, and procedures to business stakeholders.

• Perform other duties as assigned.

Qualifications

• 3-5 years of experience in applying industry best practices for Identity and Access Management.

• Ability to create detailed project timelines, manage deadlines, and ensure timely completion of project activities.

• Strong collaboration skills to work effectively with stakeholders across the organization.

• Strong ability to communicate clearly and concisely when conveying project goals, progress, and challenges to stakeholders.

• Significant analytical skills to identify, trouble shoot, and resolve blockers to improve processes.

• Experience in leading initiatives, guiding teams, and driving projects to completion.

• Proficiency in adjusting to evolving requirements and emerging technologies.

• Expertise in maintaining accuracy in reporting, data management, and compliance processes.

• Proven capability to work independently to achieve objectives.

Desired Qualification

• Knowledge of Navy Federal Infrastructure and a strong understanding of the technical aspects of these systems to efficiently remove blockers.

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21278-OTHLOC-100005087415526

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To provide advice and counsel regarding various legal aspects of Navy Federal Credit Union, advising management and business units on a wide spectrum of legal issues relating to Navy Federal business and subsidiary entities with a focus on data privacy and information security issues. Interpret and translate legal requirements and communicate them effectively to business units and external stakeholders. Assist with overseeing litigation and managing outside counsel.

Direct report to Associate General Counsel.

Responsibilities

• Provide legal advice and counsel regarding matters of regulatory compliance, litigation, and contracts including, but not limited to, GLBA, CCPA, EFTA, RFPA , UCC, FCRA

• Act as liaison to Navy Federal business units to facilitate, improve, and strengthen operational decision-making through integration of legal analysis as part of the business development process

• Advise on legal issues across the full spectrum of Navy Federal's business, including, but not limited to: enterprise data governance, information security, collections, credit cards, secured and unsecured consumer lending, student lending, procurement, and vendor management

• Ensure policies/procedures comply with legal and regulatory requirements, including, but not limited to: regulations from National Credit Union Administration and Consumer Financial Protection Bureau

• Help identify existing and new issues pertaining to corporate compliance with state and federal regulations to ensure necessary policies, strategies and procedures are implemented

• Respond to senior attorney and management requests for specific legal interpretation and/or the application of laws and regulations

• Assist in providing litigation support and appropriate support to outside counsel; monitor work performed by outside litigation counsel and audit associated billing

• Interpret and review laws, rules, and regulations affecting Navy Federal operations to optimize business effectiveness

• Obtain or provide justification for all expense items

• Provide ad hoc project support requiring additional legal review and research to the General Counsel Office and Navy Federal committees, other departments and senior management regarding legal issues

• Perform other duties as assigned

Qualifications

• Juris Doctor from an accredited law school, fully accredited by the American Bar Association

• Licensed to practice law and in good standing with the bar of that state, willing and able to become licensed to practice law in Virginia or register for limited admission as a Virginia corporate counsel

• Experience in regulatory compliance, litigation, and/or contracts, preferably involving financial institutions (law firm, in-house, and/or JAG Corps)

• Effective interpersonal, leadership, negotiating, and consulting ability

• Ability to present findings and conclusions clearly and concisely

• Experience in managing multiple priorities independently and/or in a team environment to achieve goals

• Effective organizational, planning and time management skills

• Advanced research, analytical, and problem solving skills

• Advanced oral and written communication skills

Desired Qualifications

• Working knowledge of financial services industry and financial institution operations

• Familiarity with Navy Federal's functions, objectives, and mission

• 2+ years of experience practicing law

• Strong understanding of GLBA, CCPA, FCRA, and other relevant privacy laws

• Experience in drafting privacy policies and negotiating privacy-related contracts

• Experience in incident response and drafting breach notification letters

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21161-OTHLOC-100005087415526

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

The successful candidate will be a subject matter expert with hands-on experience with cloud technologies, tools and methodologies with a particular focus on Microsoft Azure. The role is suited for an experienced Cloud Engineer with proven understanding in enterprise security and will focus on building tool sets and processes to support Navy's Cloud program.

Navy's Cloud Organization fosters a collaborative environment and is building a best-in-class Cloud program that protects Navy Federal information and cloud compute environments.

Responsibilities

• Contribute to the vision, strategy, and drive execution for integrated security controls across Software-as-a-Service (SaaS), Platform-as-a-Service (PaaS), Infrastructure-as-a-Service (IaaS) for Navy's Azure environment.

• Able to demonstrate clear understanding of current risks and threats to Cloud infrastructure and/or IT infrastructures at technical and manager audiences.

• Drive Identity and Access Management (IAM), configuration management, and monitoring strategy for Azure.

• Provide security consultancy and engineering support for cloud security solutions including analysis and development of Azure and other security solutions.

• Provide architecture assurance on Cloud security initiatives and compliance of existing security standards interfacing with infrastructure and development teams.

• Maintain the security infrastructure tools that are built on the Cloud platform, providing stability and policies and procedures.

• Support the development and delivery of a comprehensive ISP for the entire organization.

• Develop and maintain documentation of all Security products including specific tools, technologies and processes.

• Participate in Information Security Incident Response activities for the NFCU's environment.

• Respond to security vulnerabilities identified through periodic and on-demand system audits and vulnerability assessments of Cloud services.

• Monitor compliance with the organization's information security policies and procedures among employees, contractors and third parties.

• Manage remediation efforts for any gaps reported in audits or recommended process improvements.

• Actively monitor new and emerging cloud security technologies, trends, issues, and solutions and assess their applicability to Navy Federal's cloud strategy.

Qualifications

• BS Degree in Computer Science, Information Technology, or similar field or study required.

• Hands-on experience with Access control technologies such as Azure AD B2C; SAML SSO, oAuth 2.0 configuration, set-up and operations management.

• Experience with certificate management for IaaS and PaaS elements.

• Experience with Azure AD, Azure Resource Management Templates and Azure policies.

• Experience with Azure Key Vault integration and key management.

• Experience with VSTS release management for Azure Key Vault and other IaaS and PaaS elements.

• Hands-on development and scripting skills in PowerShell 5.

• 7+ years' experience working in a technical role with a minimum of 3 years' experience focused on information security and access control.

• Experience with Microsoft Defender for cloud.

• Experience with Microsoft defender for cloud Apps and Defender for endpoints.

• Experience with Azure Devops permission management and overall governance.

• Experience with Azure conditional Access and Privileged Identity Management PIM.

• Experience with Azure Identity Governance.

• Understanding of encryption options in Azure such as CMK with DES and TDE.

• Working knowledge of App registration management and enterprise Applications.

• Strong knowledge of information security and access controls.

• Industry certification (CISSP, CISA, CISM, CEH) of high interest.

• Financial industry experience preferred.

• Experience with Sentinel and Azure Purview.

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602 | 9999 Willow Creek Road San Diego, CA 92131

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21290-OTHLOC-100005087415542

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Analyze, research and resolve problems and discrepancies related to member accounts/loans

• Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications

• Counsel current and prospective members about Navy Federal's products and services

• Ensure cash and other negotiable instruments are handled properly

• Identify opportunities to cross service products and increase product penetration

• Perform platform banking functions

• Assist level I team members

• Understand and comply with federal and other regulations relating to financial products and services

• May assist with Branch Office vault opening, closing and balancing procedures

• May serve as a Branch Office and/or ATM vault custodian

• Perform other duties as assigned

Qualifications

• Ability to work independently and in a team environment

• Working knowledge of savings and checking products, accounts and services

• May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need

• Effective active listening skills to accurately respond to inquiries and account requests

• Effective organizational, planning and time management skills

• Effective research, analytical, and problem solving skills

• Effective skill building effective relationships through rapport, trust, diplomacy and tact

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective skill maintaining composure in a high production and changing environment

• Effective skill navigating multiple screens and PC applications and adapting to new technologies

• Effective skill performing mathematical calculations and working accurately with numbers

• Effective verbal and written communication skills

Desired Qualifications

• Experience in member/customer service preferably in a call center, retail banking or financial institution

• Experience in working in a credit union environment

Hours: Available Monday - Saturday, hours based on business needs.

Part-Time hours are typically 20-25+ hours a week. (Please note, during training longer hours will be required)

Location: 508 Bud Drive, Chesapeake, VA 23322

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21285

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To evaluate and underwrite all mortgage loan types offered by Navy Federal Credit Union (NFCU) according to specific state and federal requirements to limit the risk exposure to NFCU's mortgage portfolio. To analyze required loan documentation and information presented in the mortgage loan request, to condition and make appropriate loan decisions based on the acceptability of the credit risk using established guidelines of NFCU, secondary market investors, and applicable state and government regulations. Works on assignments requiring judgment in resolving issues or making recommendations. Identifies key issues and patterns. Takes a broad perspective to solve problems. Works under minimal supervision. Assist in leading tasks requiring moderate to advanced analysis.

Responsibilities

• Analyze mortgage loan information on loan documents such as income, assets, and credit criteria to confirm loan eligibility based on Navy Federal guidelines as well as adherence to investor requirement with or without independent scoring systems

• Analyze exceptions and rejections; recommend alternative mortgage products that could bring the loan within guidelines

• Analyze self-employed borrower income documentation

• Approve mortgage loans and authorize loan disbursements based on a complete analysis of submitted documentation and applicable rules and regulations

• Determine the acceptability and marketability of the real estate property to ensure there is sufficient collateral to secure the loan

• Prepare and present counter-offers on marginal loans; prepare adverse action (loan disapproval) notifications, with awareness of the compliance provisions of the regulatory agencies

• Review/understand effects of contracts related to real estate, such as age restrictions, HOAs, etc.

• Work closely and collaboratively with loan originator and processor to ensure all appropriate data and required documentation is obtained

• Participate in mentoring sessions for Mortgage Processors, Mortgage Closers and Mortgage Loan Officers

• Maintain current knowledge of all NFCU mortgage products and any changes to guidelines by NFCU, investor, or government agencies that impact the processing of mortgage loan products

• Collaborate with training team to maintain the on-line manual to ensure all guidelines are conveyed accurately and consistently

• Perform secondary review of loans that are suspended and/or declined

• Perform other duties as assigned

Qualifications

• 3 years of experience in underwriting or equivalent related experience reviewing and analyzing loans

• Advanced knowledge of mortgage/equity loan processing, closing and documentation requirements and regulations

• Advanced knowledge of underwriting process and understanding of applicable criteria, guidelines, rules and regulations

• Working knowledge of tax return and balance sheet analysis

• Effective database and presentation software skills

• Effective organizational, planning and time management skills

• Effective research, analytical, and problem solving skills

• Effective skill conducting complex business financial analysis

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective skill making effective presentations to groups of various sizes

• Effective verbal and written communication skills

• Effective word processing and spreadsheet software skills

Desired Qualification(s)

• VA SAR

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 11270 Saint Johns Industrial Parkway South, Jacksonville, FL 32246

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21301

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To supervise and direct staff in a centralized print shop production operation. Provide technical direction and coordinate print job requests from business units/functions. Ensure adherence to quality and safety standards. Provides immediate supervision of the daily activities of a shift, unit or small section.

Responsibilities

• Plan, supervise, and control day-to-day activities involved in print production operations

• Establish and maintain production schedule to satisfy print priorities

• Maintain effective workflow and tracking by ensuring production software is up-to-date with current cost and time factors

• Provide guidance and instruction to employees in the use of equipment

• Supervise paper, ink and chemical stock levels to ensure first quality products

• Ensure proper equipment performance by understanding multiple software platforms and how they interface with internal computer systems

• Supervise daily physical inventory of high usage and critical items

• Establish and maintain an active walk up copy center to service Business Units at Headquarters and process requests from remote locations

• Ensure staff training and adherence to safe usage and disposal procedures of chemicals used in daily production

• Analyze work quality, work methods and procedures; recommend and implement improvements

• Work with Business Units' management to determine production requirements and objectives

• Provide regular updates to requestor on production process and projected completion to ensure compliance with service level agreements

• Maintain monthly production reports to monitor section performance

• Provide print production support for various Navy Federal functions (e.g., Toys for Tots, Annual Meeting, etc.)

• Manage preventative maintenance of equipment and software packages; initiates repair and maintenance

• Select and manage vendors and contracts

• Monitor receipt of goods/services; certifies invoices for payment

• Perform supervisory/managerial responsibilities

• Ensure adequate/skilled staffing; select employees

• Establish performance goals and priorities

• Prepare, conduct, and review performance appraisals

• Develop, mentor and counsel staff

• Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)

• Ensure section/branch goals and objectives align with division/department strategy

• Ensure efficiency of operations

• Perform other related duties as assigned

• Work is performed in an industrial, air-conditioned environment

• Exposure to printing and finishing products

• Exposure to above normal noise levels

• Protective shoes, gloves, masks, and ear guards are provided to prevent injury to materials handling or noise levels

• Hands may become soiled in various shop tasks

Qualifications

• Experience supervising/managing print center operations

• Extensive experience in digital and offset print production

• Advanced knowledge of printing equipment and materials

• Advanced knowledge of all facets of print production: Prepress, preflight, offset press, digital printing, bindery, mass mail and fulfilment

• Knowledge of OSHA regulations

• Experience leading, guiding, and mentoring others

• Ability to work independently and in a team environment

• Effective skill to troubleshoot software/hardware problems

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective skill interacting with staff, management, vendors, members diplomatically & tactfully

• Effective verbal and written communication skills

• Advanced organizational, planning and time management skills

• Effective research, analytical, and problem solving skills

• Effective skill in the use of PCs and related software packages

• Bachelor's Degree in Printing Technology or the equivalent combination of education, training or experience

Desired Qualifications

• Knowledge of Navy Federal's processes, products and services

• Knowledge of the supply chain management and receiving/shipping functions

Hours: Monday - Friday, 8:00AM - 4:30PM (Full time on-site, Essential Personnel)

Location: 5550 Heritage Oaks Drive Pensacola, FL 32526

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21257

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To review and process requests for interest rate reduction under the Service member Civil Relief Act (SCRA) qualifications. Serve members by answering SCRA inquiries and questions pertaining to Navy Federal lending products via internal and external communication platforms including private and federal educational loans. Create and execute daily, weekly and monthly reporting to Executive and Senior leadership. Level I: Work under moderate supervision.

Responsibilities

• Prepare, research, and process requests from members applying for the interest rate reductions under the SCRA

• Validate receipt of members' military documents and active duty information on documentation

• Determine acceptability of active duty documents and eligibility of lending accounts; evaluate SCRA requests against federal guidelines to determine approval/disapproval of document for SCRA

• Audit and adjust Navy Federal Mortgages, Consumer Loans, Credit Cards and Checking Lines of Credit (CLOCs) for qualifying members of SCRA

• Perform complex debt account transactions and adjustments, using several NFCU subsystems, to process interstate and minimum monthly payments changes and adjustments

• Complete rate, amortizing, and billing adjustments on eligible accounts at both initiation and release from SCRA coverage

• Reimburse (if applicable) accounts for overpaid interest due to retro-active SCRA adjustments using applicable lending systems and JVS

• Submit reimbursement requests to investors monthly and quarterly (i.e., Fannie Mae, Ginnie Mae and Freddie Mac); monitor and insure reimbursements are received by investors

• Conduct mandatory quarterly and monthly analysis and investigate SCRA Investor mortgages (Fannie Mae, Ginnie Mae, and Freddie Mac) to confirm compliance with investor regulations

• Regularly monitor and review SCRA account activity and follow up with members when orders near expiration date to determine continued eligibility

• Place members into the SCRA database, process extensions and release letters

• Review/analyze Navy Federal Accounts under SCRA protection for reporting purposes

• Perform monthly and quarterly audits on Navy Federal mortgage accounts

• Respond/investigate/research/resolve internal audit findings

• Review and process approved and declined SCRA coverage from Service Partners

• Counsel internal partners and external members regarding Navy Federal's policy regarding compliance with the SCRA

• Advise members of SCRA requirements and applicable Navy Federal rules and regulations

• Research and investigate military documents to make decisions supporting Navy Federal's policy in compliance with the SCRA and complex questions regarding eligibility

• Research and respond to CFPB and BB complaints

• Serve as subject matter expert regarding Navy Federal policies regarding the extension of SCRA protection

• Performs other related duties as assigned

Qualifications

• Familiarity with financial institution and lending practices, principles and regulations

• Experience in member/customer service preferably in a call center/retail banking/financial institution

• Familiarity with financial transaction/processing related responsibilities

• Ability to work independently and in a team environment

• Experience in managing multiple priorities independently and/or in a team environment to achieve goals

• Effective skill interacting with staff, management, vendors, members diplomatically & tactfully

• Effective verbal and written communication skills

• Effective skill navigating multiple screens and PC applications and adapting to new technologies

• Effective skill performing mathematical calculations and working accurately with numbers

• Effective word processing and spreadsheet software skills

• Ability to work effectively and efficiently with automated systems

• Effective skill maintaining accuracy with attention to detail and meeting deadlines

• Effective skill reviewing documents for errors, inconsistencies or missing information

• Effective research, analytical, and problem solving skills

• Effective skill following, interpreting and applying guidelines, procedures, practices, regulations

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective organizational, planning and time management skills

Desired Qualifications

• Basic skill in interpreting, understanding military orders and government documentation

• Familiarity with NFCU products, services, programs, policies and procedures

• Exposure to SCRA database functions and applying interest/payment adjustments for consumer loans & credit cards

• Exposure to utilizing lending systems

• Familiarity with SCRA rules and regulations

Hours: Monday - Friday, 11:00AM - 7:30PM

Locations: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr Pensacola, FL 32526 | 141 Security Dr. Winchester, VA 22602

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21143

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

Support business decisions by providing quantitative and qualitative data analysis and reporting of patterns, insights, and trends to leadership via dashboards and reports. Analyze business problems and issues using business intelligence tools that incorporate data from internal and external sources. Work under minimal supervision and use complete understanding of business needs and objectives to make recommendations that have impact on the achievement of operational goals. Advanced skill set and proficiency with procedures and analysis techniques.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

- Collect, aggregate, and analyze data from multiple sources, including structured and unstructured data sets, to drive insights into business performance.

- Identify, analyze, and interpret trends or patterns and prepare ongoing reports and data visualizations in order to support business decisions

- Develop, maintain, and manage advanced reporting, dashboards, and BI solutions

- Produce actionable reports that show key performance indicators, identify areas of improvement into current operations, and display root cause analysis of problems.

- Use analytics and metrics to improve processes and provide data-driven forecasts of potential costs, risks, and profits of new business initiatives.

- Communicate findings and insight to stakeholders and provide business strategy recommendations for optimizing business performance.

- Provide reporting solutions and respond to ad-hoc report requests within the business area

- Create specifications for reports and analysis based on business needs and required or available data elements

- Build working relationships with team members and subject matter experts

- Lead small projects and initiatives

Qualifications

- 4-7 years of working experience in data analysis and reporting

- Must have working experience with data analysis tools and programming languages such as SQL and Power BI

- Complete knowledge and understanding of business area/specialization

- Advanced skill using business intelligence applications and/or cloud services

- Advanced knowledge of reporting capabilities of existing ERP, CRM and/or database software vendors

- Advanced skill using statistical methods, mathematical techniques, forecasting, cost-benefit analysis

- Advanced skill in complex data manipulation across multiple tables

- Effective data integration, cleaning and validation skills

- Skill communicating data analysis and visualizations to nontechnical and senior audiences

- Research skills

- Interpersonal skills (able to give presentation to leadership)

- Intermediate skill in utilizing work products to tell a story through appropriate balance of visualizations, design aesthetics, and words

- Bachelor's Degree in Business Administration, Statistics, or related field

Desired Qualifications

- Skill with data analysis tools and programming languages such as Python and R

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 5550 Heritage Oaks Dr Pensacola, FL 32526

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21054

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To research, evaluate, design, implement, and maintain system and product solutions, applying expert knowledge of engineering principles. Lead the coordination of activities between multiple disciplines within the business and vendors on both technical and non-technical issues pertaining to Salesforce, nCino tailored to the financial service industry. To provide technical direction and engineering support for projects and infrastructure. Develop and maintain expert functional knowledge of evolving IT engineering industry technologies/competition, concepts, and trends. Cloud Engineering: Delivery of the computing services and the duties associated with it such as designing, planning, administering, developing, or maintaining applications in Salesforce. Considered subject matter expert and a key stakeholder/key contributor on highly complex initiatives and project teams. Conduct complex work assignments under general direction.

Responsibilities

• Collaborate with stakeholders to understand business requirements, objectives, and processes related to the credit union domain

• Design comprehensive and scalable solutions for Salesforce eco system that align with industry best practices and regulatory compliance

• Prototype and troubleshoot solutions in lower sandboxes to showcase new functionality and issue resolution

• Utilize expertise in Salesforce and nCino capabilities to configure and customize the systems for the credit union's lending department

• Configure objects, workflows, reports, and dashboards to optimize processes and enhance user experience

• Establish and enforce architectural principles, standards, and guidelines for Salesforce and nCino implementations

• Consider security, data governance, and scalability requirements, providing guidance to the appropriate teams and ensuring adherence to gold standard

• Work closely with Business Solution Owners, Business Solution Analysts, and other stakeholders to gather requirements and translate them into technical solutions

• Conduct regular meetings and presentations to communicate design, progress, and risks

• Create and maintain comprehensive documentation of the Salesforce and nCino architecture, including functional specifications, technical designs, data models, and integration workflows

• Ensure documentation is accurate, up-to-date, and accessible to relevant stakeholders

• Provide technical leadership and guidance to development/administrative teams, ensuring successful delivery of Salesforce and nCino solutions

• Mentor and coach junior team members, promoting knowledge sharing and continuous learning

• Stay updated with industry trends, best practices, and emerging technologies in the credit union and financial services domain utilizing design thinking and potential optimization of technology

• Leverage this knowledge to drive innovation and recommend improvements to the Salesforce eco system

• Lead functional and technical workshops, demonstrating leadership and communication skills in designing, delivering, testing, and deploying solutions

• Serve as a trusted advisor to the Salesforce Platform team, driving conversations internal stakeholders to shape the architectural vision and establish a program architectural roadmap

• Manage user expectations and negotiate solutions to complex problems with all stakeholders

• Establish trust with business leaders, promoting and implementing standard processes via Salesforce

• Develop sophisticated business processes using native Salesforce Industries technology and integration tools

• Proactively highlight and manage risk areas in solutions, committing to see issues through to completion

• Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.)

• Perform other duties as assigned

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or the equivalent combination of training, education, and experience

• Minimum of 7+ years of experience with Salesforce Solution Architecture

• Proven experience as a Salesforce Engineer, with a focus on nCino financial service applications

• Proficiency in Apex, Visualforce, Lightning web components, and other Salesforce development tools

• Excellent communication skills, with the ability to convey complex technical concepts to non-technical stakeholders

• Extensive experience demonstrating critical thinking and problem-solving abilities

• Extensive experience in negotiating and influencing decisions with stakeholders

• Expert knowledge with data modeling, integration patterns, and API development

• Expert knowledge with Identity and Access Management/Integration Security

• Expert knowledge with Sharing and Visibility

• Expert knowledge and understanding of platform security standards and best practices within financial services

• Expert knowledge and understanding of DevOps and change management process

• Extensive experience with Triggers, Lightning Flows, and experience with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components, others)

• Extensive experience with Agile software development practices including Scrum, JIRA, Peer Review, Git and CI/CD

Desired Qualifications

• Salesforce certifications: Salesforce Administrator, App Builder, Certified Application Architect or Salesforce Certified System Architect

• Experience with Domains - Credit Union and Financial Services

• Expertise in User Journey preparations, User Story reviews, Data Modeling, Apex Design Patterns, and other modern UI techniques

• Product knowledge and experience - Data Cloud, Financial Services Cloud (FSC), nCino - Commercial + Consumer LOS and Treasury Services

• Expert knowledge of Navy Federal products, services, programs, policies and procedures

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602 | 9999 Willow Creek Road San Diego, CA 92131

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21235

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To organize, facilitate, and coordinate project initiatives from inception through implementation, under the direction, guidance, and mentorship of Project/Program Manager or management. Provide life cycle, day-to-day support to multiple projects and programs of medium to large scope and impact. Demonstrate working knowledge of the business unit's activities, processes, products or services. Monitor project/program to ensure adherence to respective methodology. Maintain effective relationships with internal business partners. Produce reports for management and make presentations on project/program progress. Perform moderately complex/varied tasks with moderate latitude.

Responsibilities

• Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization - Assist in leading

• Determine project requirements - Participates in

• Prepare project plans, proposals, schedules, budgets, communications and staffing requirements - Moderately complex/Varied

• Analyzes proposal to identify cross project and resource impacts - Participates in

• Assign responsibilities/tasks to project team members based on priority, staff availability, and resources

• Monitor and maintain project/program schedule, documentation, progress and change requests and provide weekly status updates

• Conduct project audits and review changes to project staffing, scheduling, or resources

• Run meetings that address a portion of a project

• Communicate audit results and provide recommendations to Project Manager and/or management

• Escalate project issues to Project Manager and/or management for resolution

• Identify and track cross project dependencies and impacts; communicate issues and provide solutions

• Organize and attend meetings and distribute minutes to project team members

• Collaborate with various levels of staff to accomplish tasks/assignments

• Identify and recommend process improvements to Project Manager, team, and/or management

• Perform other related duties as assigned

Qualifications

• Familiarity with project/program management processes and methodologies

• Experience in working and participating in cross-functional, multi-dimensional teams and projects

• Exposure to principles, practices and activities related to process mapping

• Ability to handle multiple tasks simultaneously with a high degree of accuracy

• Ability to work independently and in a team environment

• Experience in working with diverse internal and external contacts

• Ability to compile, organize and present information clearly and concisely

• Advanced in the use of PCs and related software packages

• Effective research, analytical, and problem solving skills

• Effective skill exercising initiative and using good judgment to make sound decisions

• Advanced organizational, planning and time management skills

• Advanced verbal and written communication skills

• Effective skill interpreting, applying and explaining written and oral regulations, instructions, products and procedures in English

• Basic skill making presentations to groups of various sizes

Desired Qualifications

• Desired - Bachelor's degree, training and/or previous job experience in a related field

• Desired - Working knowledge of Navy Federal products, services, programs, policies and procedures

Hours: Monday - Friday, 8:00AM - 4:30PM (local time)

Location: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Dr. Winchester, VA 22602 | 9999 Willow Creek Road San Diego, CA 92131

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21263-OTHLOC-100005087415572

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Analyze, research and resolve problems and discrepancies related to member accounts/loans

• Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications

• Counsel current and prospective members about Navy Federal's products and services

• Ensure cash and other negotiable instruments are handled properly

• Identify opportunities to cross service products and increase product penetration

• Perform platform banking functions

• Assist level I team members

• Understand and comply with federal and other regulations relating to financial products and services

• May assist with Branch Office vault opening, closing and balancing procedures

• May serve as a Branch Office and/or ATM vault custodian

• Perform other duties as assigned

Qualifications

• Ability to work independently and in a team environment

• Working knowledge of savings and checking products, accounts and services

• May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need

• Effective active listening skills to accurately respond to inquiries and account requests

• Effective organizational, planning and time management skills

• Effective research, analytical, and problem solving skills

• Effective skill building effective relationships through rapport, trust, diplomacy and tact

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective skill maintaining composure in a high production and changing environment

• Effective skill navigating multiple screens and PC applications and adapting to new technologies

• Effective skill performing mathematical calculations and working accurately with numbers

• Effective verbal and written communication skills

Desired Qualifications

• Experience in member/customer service preferably in a call center, retail banking or financial institution

• Experience in working in a credit union environment

Hours: Available Monday - Saturday, hours based on business needs.

Location: 2980 Cobb Parkway, Suite 100, Atlanta, GA 30339

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21260

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To research, evaluate, design, implement, and maintain system and product solutions, applying expert knowledge of engineering principles. Lead the coordination of activities between multiple disciplines within the business and vendors on both technical and non-technical issues pertaining to Salesforce, nCino tailored to the financial service industry. To provide technical direction and engineering support for projects and infrastructure. Develop and maintain expert functional knowledge of evolving IT engineering industry technologies/competition, concepts, and trends. Cloud Engineering: Delivery of the computing services and the duties associated with it such as designing, planning, administering, developing, or maintaining applications in Salesforce. Considered subject matter expert and a key stakeholder/key contributor on highly complex initiatives and project teams. Conduct complex work assignments under general direction.

Responsibilities

• Collaborate with stakeholders to understand business requirements, objectives, and processes related to the credit union domain

• Design comprehensive and scalable solutions for Salesforce eco system that align with industry best practices and regulatory compliance

• Prototype and troubleshoot solutions in lower sandboxes to showcase new functionality and issue resolution

• Utilize expertise in Salesforce and nCino capabilities to configure and customize the systems for the credit union's lending department

• Configure objects, workflows, reports, and dashboards to optimize processes and enhance user experience

• Establish and enforce architectural principles, standards, and guidelines for Salesforce and nCino implementations

• Consider security, data governance, and scalability requirements, providing guidance to the appropriate teams and ensuring adherence to gold standard

• Work closely with Business Solution Owners, Business Solution Analysts, and other stakeholders to gather requirements and translate them into technical solutions

• Conduct regular meetings and presentations to communicate design, progress, and risks

• Create and maintain comprehensive documentation of the Salesforce and nCino architecture, including functional specifications, technical designs, data models, and integration workflows

• Ensure documentation is accurate, up-to-date, and accessible to relevant stakeholders

• Provide technical leadership and guidance to development/administrative teams, ensuring successful delivery of Salesforce and nCino solutions

• Mentor and coach junior team members, promoting knowledge sharing and continuous learning

• Stay updated with industry trends, best practices, and emerging technologies in the credit union and financial services domain utilizing design thinking and potential optimization of technology

• Leverage this knowledge to drive innovation and recommend improvements to the Salesforce eco system

• Lead functional and technical workshops, demonstrating leadership and communication skills in designing, delivering, testing, and deploying solutions

• Serve as a trusted advisor to the Salesforce Platform team, driving conversations internal stakeholders to shape the architectural vision and establish a program architectural roadmap

• Manage user expectations and negotiate solutions to complex problems with all stakeholders

• Establish trust with business leaders, promoting and implementing standard processes via Salesforce

• Develop sophisticated business processes using native Salesforce Industries technology and integration tools

• Proactively highlight and manage risk areas in solutions, committing to see issues through to completion

• Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.)

• Perform other duties as assigned

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or the equivalent combination of training, education, and experience

• Minimum of 7+ years of experience with Salesforce Solution Architecture

• Proven experience as a Salesforce Engineer, with a focus on nCino financial service applications

• Proficiency in Apex, Visualforce, Lightning web components, and other Salesforce development tools

• Excellent communication skills, with the ability to convey complex technical concepts to non-technical stakeholders

• Extensive experience demonstrating critical thinking and problem-solving abilities

• Extensive experience in negotiating and influencing decisions with stakeholders

• Expert knowledge with data modeling, integration patterns, and API development

• Expert knowledge with Identity and Access Management/Integration Security

• Expert knowledge with Sharing and Visibility

• Expert knowledge and understanding of platform security standards and best practices within financial services

• Expert knowledge and understanding of DevOps and change management process

• Extensive experience with Triggers, Lightning Flows, and experience with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components, others)

• Extensive experience with Agile software development practices including Scrum, JIRA, Peer Review, Git and CI/CD

Desired Qualifications

• Salesforce certifications: Salesforce Administrator, App Builder, Certified Application Architect or Salesforce Certified System Architect

• Experience with Domains - Credit Union and Financial Services

• Expertise in User Journey preparations, User Story reviews, Data Modeling, Apex Design Patterns, and other modern UI techniques

• Product knowledge and experience - Data Cloud, Financial Services Cloud (FSC), nCino - Commercial + Consumer LOS and Treasury Services

• Expert knowledge of Navy Federal products, services, programs, policies and procedures

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602 | 9999 Willow Creek Road San Diego, CA 92131

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21235-OTHLOC-100005087415542

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To organize, facilitate, and coordinate project initiatives from inception through implementation, under the direction, guidance, and mentorship of Project/Program Manager or management. Provide life cycle, day-to-day support to multiple projects and programs of medium to large scope and impact. Demonstrate working knowledge of the business unit's activities, processes, products or services. Monitor project/program to ensure adherence to respective methodology. Maintain effective relationships with internal business partners. Produce reports for management and make presentations on project/program progress. Perform moderately complex/varied tasks with moderate latitude.

Responsibilities

• Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization - Assist in leading

• Determine project requirements - Participates in

• Prepare project plans, proposals, schedules, budgets, communications and staffing requirements - Moderately complex/Varied

• Analyzes proposal to identify cross project and resource impacts - Participates in

• Assign responsibilities/tasks to project team members based on priority, staff availability, and resources

• Monitor and maintain project/program schedule, documentation, progress and change requests and provide weekly status updates

• Conduct project audits and review changes to project staffing, scheduling, or resources

• Run meetings that address a portion of a project

• Communicate audit results and provide recommendations to Project Manager and/or management

• Escalate project issues to Project Manager and/or management for resolution

• Identify and track cross project dependencies and impacts; communicate issues and provide solutions

• Organize and attend meetings and distribute minutes to project team members

• Collaborate with various levels of staff to accomplish tasks/assignments

• Identify and recommend process improvements to Project Manager, team, and/or management

• Perform other related duties as assigned

Qualifications

• Familiarity with project/program management processes and methodologies

• Experience in working and participating in cross-functional, multi-dimensional teams and projects

• Exposure to principles, practices and activities related to process mapping

• Ability to handle multiple tasks simultaneously with a high degree of accuracy

• Ability to work independently and in a team environment

• Experience in working with diverse internal and external contacts

• Ability to compile, organize and present information clearly and concisely

• Advanced in the use of PCs and related software packages

• Effective research, analytical, and problem solving skills

• Effective skill exercising initiative and using good judgment to make sound decisions

• Advanced organizational, planning and time management skills

• Advanced verbal and written communication skills

• Effective skill interpreting, applying and explaining written and oral regulations, instructions, products and procedures in English

• Basic skill making presentations to groups of various sizes

Desired Qualifications

• Desired - Bachelor's degree, training and/or previous job experience in a related field

• Desired - Working knowledge of Navy Federal products, services, programs, policies and procedures

Hours: Monday - Friday, 8:00AM - 4:30PM (local time)

Location: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Dr. Winchester, VA 22602 | 9999 Willow Creek Road San Diego, CA 92131

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21263-OTHLOC-100005087415542

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To organize, facilitate, and coordinate project initiatives from inception through implementation, under the direction, guidance, and mentorship of Project/Program Manager or management. Provide life cycle, day-to-day support to multiple projects and programs of medium to large scope and impact. Demonstrate working knowledge of the business unit's activities, processes, products or services. Monitor project/program to ensure adherence to respective methodology. Maintain effective relationships with internal business partners. Produce reports for management and make presentations on project/program progress. Perform moderately complex/varied tasks with moderate latitude.

Responsibilities

• Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization - Assist in leading

• Determine project requirements - Participates in

• Prepare project plans, proposals, schedules, budgets, communications and staffing requirements - Moderately complex/Varied

• Analyzes proposal to identify cross project and resource impacts - Participates in

• Assign responsibilities/tasks to project team members based on priority, staff availability, and resources

• Monitor and maintain project/program schedule, documentation, progress and change requests and provide weekly status updates

• Conduct project audits and review changes to project staffing, scheduling, or resources

• Run meetings that address a portion of a project

• Communicate audit results and provide recommendations to Project Manager and/or management

• Escalate project issues to Project Manager and/or management for resolution

• Identify and track cross project dependencies and impacts; communicate issues and provide solutions

• Organize and attend meetings and distribute minutes to project team members

• Collaborate with various levels of staff to accomplish tasks/assignments

• Identify and recommend process improvements to Project Manager, team, and/or management

• Perform other related duties as assigned

Qualifications

• Familiarity with project/program management processes and methodologies

• Experience in working and participating in cross-functional, multi-dimensional teams and projects

• Exposure to principles, practices and activities related to process mapping

• Ability to handle multiple tasks simultaneously with a high degree of accuracy

• Ability to work independently and in a team environment

• Experience in working with diverse internal and external contacts

• Ability to compile, organize and present information clearly and concisely

• Advanced in the use of PCs and related software packages

• Effective research, analytical, and problem solving skills

• Effective skill exercising initiative and using good judgment to make sound decisions

• Advanced organizational, planning and time management skills

• Advanced verbal and written communication skills

• Effective skill interpreting, applying and explaining written and oral regulations, instructions, products and procedures in English

• Basic skill making presentations to groups of various sizes

Desired Qualifications

• Desired - Bachelor's degree, training and/or previous job experience in a related field

• Desired - Working knowledge of Navy Federal products, services, programs, policies and procedures

Hours: Monday - Friday, 8:00AM - 4:30PM (local time)

Location: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Dr. Winchester, VA 22602 | 9999 Willow Creek Road San Diego, CA 92131

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21263

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To research, evaluate, design, implement, and maintain system and product solutions, applying expert knowledge of engineering principles. Lead the coordination of activities between multiple disciplines within the business and vendors on both technical and non-technical issues pertaining to Salesforce, nCino tailored to the financial service industry. To provide technical direction and engineering support for projects and infrastructure. Develop and maintain expert functional knowledge of evolving IT engineering industry technologies/competition, concepts, and trends. Cloud Engineering: Delivery of the computing services and the duties associated with it such as designing, planning, administering, developing, or maintaining applications in Salesforce. Considered subject matter expert and a key stakeholder/key contributor on highly complex initiatives and project teams. Conduct complex work assignments under general direction.

Responsibilities

• Collaborate with stakeholders to understand business requirements, objectives, and processes related to the credit union domain

• Design comprehensive and scalable solutions for Salesforce eco system that align with industry best practices and regulatory compliance

• Prototype and troubleshoot solutions in lower sandboxes to showcase new functionality and issue resolution

• Utilize expertise in Salesforce and nCino capabilities to configure and customize the systems for the credit union's lending department

• Configure objects, workflows, reports, and dashboards to optimize processes and enhance user experience

• Establish and enforce architectural principles, standards, and guidelines for Salesforce and nCino implementations

• Consider security, data governance, and scalability requirements, providing guidance to the appropriate teams and ensuring adherence to gold standard

• Work closely with Business Solution Owners, Business Solution Analysts, and other stakeholders to gather requirements and translate them into technical solutions

• Conduct regular meetings and presentations to communicate design, progress, and risks

• Create and maintain comprehensive documentation of the Salesforce and nCino architecture, including functional specifications, technical designs, data models, and integration workflows

• Ensure documentation is accurate, up-to-date, and accessible to relevant stakeholders

• Provide technical leadership and guidance to development/administrative teams, ensuring successful delivery of Salesforce and nCino solutions

• Mentor and coach junior team members, promoting knowledge sharing and continuous learning

• Stay updated with industry trends, best practices, and emerging technologies in the credit union and financial services domain utilizing design thinking and potential optimization of technology

• Leverage this knowledge to drive innovation and recommend improvements to the Salesforce eco system

• Lead functional and technical workshops, demonstrating leadership and communication skills in designing, delivering, testing, and deploying solutions

• Serve as a trusted advisor to the Salesforce Platform team, driving conversations internal stakeholders to shape the architectural vision and establish a program architectural roadmap

• Manage user expectations and negotiate solutions to complex problems with all stakeholders

• Establish trust with business leaders, promoting and implementing standard processes via Salesforce

• Develop sophisticated business processes using native Salesforce Industries technology and integration tools

• Proactively highlight and manage risk areas in solutions, committing to see issues through to completion

• Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.)

• Perform other duties as assigned

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or the equivalent combination of training, education, and experience

• Minimum of 7+ years of experience with Salesforce Solution Architecture

• Proven experience as a Salesforce Engineer, with a focus on nCino financial service applications

• Proficiency in Apex, Visualforce, Lightning web components, and other Salesforce development tools

• Excellent communication skills, with the ability to convey complex technical concepts to non-technical stakeholders

• Extensive experience demonstrating critical thinking and problem-solving abilities

• Extensive experience in negotiating and influencing decisions with stakeholders

• Expert knowledge with data modeling, integration patterns, and API development

• Expert knowledge with Identity and Access Management/Integration Security

• Expert knowledge with Sharing and Visibility

• Expert knowledge and understanding of platform security standards and best practices within financial services

• Expert knowledge and understanding of DevOps and change management process

• Extensive experience with Triggers, Lightning Flows, and experience with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components, others)

• Extensive experience with Agile software development practices including Scrum, JIRA, Peer Review, Git and CI/CD

Desired Qualifications

• Salesforce certifications: Salesforce Administrator, App Builder, Certified Application Architect or Salesforce Certified System Architect

• Experience with Domains - Credit Union and Financial Services

• Expertise in User Journey preparations, User Story reviews, Data Modeling, Apex Design Patterns, and other modern UI techniques

• Product knowledge and experience - Data Cloud, Financial Services Cloud (FSC), nCino - Commercial + Consumer LOS and Treasury Services

• Expert knowledge of Navy Federal products, services, programs, policies and procedures

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602 | 9999 Willow Creek Road San Diego, CA 92131

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21235-OTHLOC-100005087415536

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To review and process requests for interest rate reduction under the Service member Civil Relief Act (SCRA) qualifications. Serve members by answering SCRA inquiries and questions pertaining to Navy Federal lending products via internal and external communication platforms including private and federal educational loans. Create and execute daily, weekly and monthly reporting to Executive and Senior leadership. Level I: Work under moderate supervision.

Responsibilities

• Prepare, research, and process requests from members applying for the interest rate reductions under the SCRA

• Validate receipt of members' military documents and active duty information on documentation

• Determine acceptability of active duty documents and eligibility of lending accounts; evaluate SCRA requests against federal guidelines to determine approval/disapproval of document for SCRA

• Audit and adjust Navy Federal Mortgages, Consumer Loans, Credit Cards and Checking Lines of Credit (CLOCs) for qualifying members of SCRA

• Perform complex debt account transactions and adjustments, using several NFCU subsystems, to process interstate and minimum monthly payments changes and adjustments

• Complete rate, amortizing, and billing adjustments on eligible accounts at both initiation and release from SCRA coverage

• Reimburse (if applicable) accounts for overpaid interest due to retro-active SCRA adjustments using applicable lending systems and JVS

• Submit reimbursement requests to investors monthly and quarterly (i.e., Fannie Mae, Ginnie Mae and Freddie Mac); monitor and insure reimbursements are received by investors

• Conduct mandatory quarterly and monthly analysis and investigate SCRA Investor mortgages (Fannie Mae, Ginnie Mae, and Freddie Mac) to confirm compliance with investor regulations

• Regularly monitor and review SCRA account activity and follow up with members when orders near expiration date to determine continued eligibility

• Place members into the SCRA database, process extensions and release letters

• Review/analyze Navy Federal Accounts under SCRA protection for reporting purposes

• Perform monthly and quarterly audits on Navy Federal mortgage accounts

• Respond/investigate/research/resolve internal audit findings

• Review and process approved and declined SCRA coverage from Service Partners

• Counsel internal partners and external members regarding Navy Federal's policy regarding compliance with the SCRA

• Advise members of SCRA requirements and applicable Navy Federal rules and regulations

• Research and investigate military documents to make decisions supporting Navy Federal's policy in compliance with the SCRA and complex questions regarding eligibility

• Research and respond to CFPB and BB complaints

• Serve as subject matter expert regarding Navy Federal policies regarding the extension of SCRA protection

• Performs other related duties as assigned

Qualifications

• Familiarity with financial institution and lending practices, principles and regulations

• Experience in member/customer service preferably in a call center/retail banking/financial institution

• Familiarity with financial transaction/processing related responsibilities

• Ability to work independently and in a team environment

• Experience in managing multiple priorities independently and/or in a team environment to achieve goals

• Effective skill interacting with staff, management, vendors, members diplomatically & tactfully

• Effective verbal and written communication skills

• Effective skill navigating multiple screens and PC applications and adapting to new technologies

• Effective skill performing mathematical calculations and working accurately with numbers

• Effective word processing and spreadsheet software skills

• Ability to work effectively and efficiently with automated systems

• Effective skill maintaining accuracy with attention to detail and meeting deadlines

• Effective skill reviewing documents for errors, inconsistencies or missing information

• Effective research, analytical, and problem solving skills

• Effective skill following, interpreting and applying guidelines, procedures, practices, regulations

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective organizational, planning and time management skills

Desired Qualifications

• Basic skill in interpreting, understanding military orders and government documentation

• Familiarity with NFCU products, services, programs, policies and procedures

• Exposure to SCRA database functions and applying interest/payment adjustments for consumer loans & credit cards

• Exposure to utilizing lending systems

• Familiarity with SCRA rules and regulations

Hours: Monday - Friday, 11:00AM - 7:30PM

Locations: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr Pensacola, FL 32526 | 141 Security Dr. Winchester, VA 22602

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21143-OTHLOC-100005087415536

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To plan and manage the governance of enterprise project portfolios, including developing and implementing framework, methodology, measurements for proposing, approving, and reviewing projects, programs, and services, and techniques in identifying, quantifying, and tracking the realization of expected benefits. May act as AVP in the absence of the incumbent. Work is performed under general direction.

Responsibilities

• Lead and manage an enterprise program team focused on planning, managing and governing key initiatives and enterprise capabilities

• Lead and facilitate cross functional planning team that can build the view, and support planning discussions among the owners of the work, to include resources, dependencies and sequencing across portfolios

• Coordinate and synchronize portfolios via regular planning sessions to provide a common understanding of the current work streams, backlog and outcomes

• Monitor processes, tasks, and metrics associated with the enterprise project portfolios, and measure performance against the baseline scope, budget, time, and resources

• Develop best governing practices and principles to increase performance and lower operating costs to ensure optimal enterprise efficiencies

• Develop and recommend enterprise-wide project and portfolio management processes that drive the on time, in budget delivery of business critical initiatives

• Ensure transparency regarding the status of enterprise project portfolios to enable fact-based decision making by leaders

• Analyze and assess the consistency of portfolio performance to ensure adherence to established policies, procedures and practices within service level agreements, documentation standards and methodologies meet established service level agreements

• Maintain standards for project management within the organization as well as govern the portfolios by assessing the scope and business impact, allocating resources and verifying time, budget, risk and impact assumptions

• Ensure consistent delivery against objectives by setting standards, providing governance, enforcing accountability, and setting the pace of transformation

• Develop executive level-reporting and metrics with a focus on visual depiction of complex information

• Partner with others within and outside the Enterprise Portfolio Management Office to support and enable change management efforts

• Build and maintain relationships with lines of business, team members, management, key stakeholders and/or external contacts (e.g., vendors, etc.)

• Ensure compliance with Navy Federal's ISD standards, practices and processes

• Provide quality assurance, content support and thought partnership to the senior executives and business sponsors for the organization's key initiatives

• Perform other duties as assigned

Qualifications

• Significant progressively responsible experience in managing an Enterprise Portfolio Management Office, Strategy Realization Office or the equivalent, for a large organization, preferably at a large financial services organization

• Significant experience in project leadership and execution, including initiatives with technology, processes, cross-functional teams and external partner team members

• Significant experience in working with business intelligence tools (e.g., Microsoft Power Bi, Tableau, etc.)

• Advanced knowledge of current and emerging technologies and how enterprises are employing them to drive agility and digital transformation

• Advanced knowledge of project lifecycles and management methodologies (e.g., Agile, SDLC, SAFe, Lean Portfolio Management, etc.)

• Advanced knowledge of current and emerging technologies and how they may be used to drive business value

• Significant experience in working and participating in cross-functional, multi-dimensional teams and projects

• Significant experience in supervising and leading professional employees

• Ability to work independently within a matrixed environment

• Advanced skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes

• Advanced skill building effective relationships through rapport, trust, diplomacy and tact

• Advanced skill exercising initiative and using good judgement to make sound decisions

• Advanced skill using innovative thinking to solve problems and facilitate the decision making process

• Advanced skill producing desired results and achieving goals and objectives

• Advanced skill identifying and analyzing business requirements and recommending solutions

• Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely

• Advanced critical thinking, analytical, and problem solving skills

• Advanced skill resolving conflicting requests and meeting changing requirements

• Expert verbal, interpersonal and written communication skills

• Expert word processing, spreadsheet and presentation software skills

• Expert skill in the use of Microsoft Office Products (e.g., Excel)

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related field, or the equivalent combination of education, training and experience

Desired Qualifications

• Advanced knowledge of Navy Federal Project Portfolio Management

• Advanced knowledge of Navy Federal functions, philosophy, operations and organizational objectives

• Master's degree in Computer Science, Engineering, Information Technology, or related field

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21206

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Analyze, research and resolve problems and discrepancies related to member accounts/loans

• Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications

• Counsel current and prospective members about Navy Federal's products and services

• Ensure cash and other negotiable instruments are handled properly

• Identify opportunities to cross service products and increase product penetration

• Perform platform banking functions

• Assist level I team members

• Understand and comply with federal and other regulations relating to financial products and services

• May assist with Branch Office vault opening, closing and balancing procedures

• May serve as a Branch Office and/or ATM vault custodian

• Perform other duties as assigned

Qualifications

• Ability to work independently and in a team environment

• Working knowledge of savings and checking products, accounts and services

• May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need

• Effective active listening skills to accurately respond to inquiries and account requests

• Effective organizational, planning and time management skills

• Effective research, analytical, and problem solving skills

• Effective skill building effective relationships through rapport, trust, diplomacy and tact

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective skill maintaining composure in a high production and changing environment

• Effective skill navigating multiple screens and PC applications and adapting to new technologies

• Effective skill performing mathematical calculations and working accurately with numbers

• Effective verbal and written communication skills

Desired Qualifications

• Experience in member/customer service preferably in a call center, retail banking or financial institution

• Experience in working in a credit union environment

Hours: Available Monday - Saturday, hours based on business needs.

Part-Time hours are typically 20-25+ hours a week. (Please note, during training longer hours will be required)

Location: 9380 The Landing Drive, Douglasville, GA 30135

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21250

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Analyze, research and resolve problems and discrepancies related to member accounts/loans

• Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications

• Counsel current and prospective members about Navy Federal's products and services

• Ensure cash and other negotiable instruments are handled properly

• Identify opportunities to cross service products and increase product penetration

• Perform platform banking functions

• Assist level I team members

• Understand and comply with federal and other regulations relating to financial products and services

• May assist with Branch Office vault opening, closing and balancing procedures

• May serve as a Branch Office and/or ATM vault custodian

• Perform other duties as assigned

Qualifications

• Ability to work independently and in a team environment

• Working knowledge of savings and checking products, accounts and services

• May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need

• Effective active listening skills to accurately respond to inquiries and account requests

• Effective organizational, planning and time management skills

• Effective research, analytical, and problem solving skills

• Effective skill building effective relationships through rapport, trust, diplomacy and tact

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective skill maintaining composure in a high production and changing environment

• Effective skill navigating multiple screens and PC applications and adapting to new technologies

• Effective skill performing mathematical calculations and working accurately with numbers

• Effective verbal and written communication skills

Desired Qualifications

• Experience in member/customer service preferably in a call center, retail banking or financial institution

• Experience in working in a credit union environment

Hours: Available Monday - Saturday, hours based on business needs.

Location: 3675 W. Chandler Boulevard, Chandler, AZ 85226

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21277

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To organize, facilitate, and coordinate project initiatives from inception through implementation, under the direction, guidance, and mentorship of Project/Program Manager or management. Provide life cycle, day-to-day support to multiple projects and programs of medium to large scope and impact. Demonstrate working knowledge of the business unit's activities, processes, products or services. Monitor project/program to ensure adherence to respective methodology. Maintain effective relationships with internal business partners. Produce reports for management and make presentations on project/program progress. Perform moderately complex/varied tasks with moderate latitude.

Responsibilities

• Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization - Assist in leading

• Determine project requirements - Participates in

• Prepare project plans, proposals, schedules, budgets, communications and staffing requirements - Moderately complex/Varied

• Analyzes proposal to identify cross project and resource impacts - Participates in

• Assign responsibilities/tasks to project team members based on priority, staff availability, and resources

• Monitor and maintain project/program schedule, documentation, progress and change requests and provide weekly status updates

• Conduct project audits and review changes to project staffing, scheduling, or resources

• Run meetings that address a portion of a project

• Communicate audit results and provide recommendations to Project Manager and/or management

• Escalate project issues to Project Manager and/or management for resolution

• Identify and track cross project dependencies and impacts; communicate issues and provide solutions

• Organize and attend meetings and distribute minutes to project team members

• Collaborate with various levels of staff to accomplish tasks/assignments

• Identify and recommend process improvements to Project Manager, team, and/or management

• Perform other related duties as assigned

Qualifications

• Familiarity with project/program management processes and methodologies

• Experience in working and participating in cross-functional, multi-dimensional teams and projects

• Exposure to principles, practices and activities related to process mapping

• Ability to handle multiple tasks simultaneously with a high degree of accuracy

• Ability to work independently and in a team environment

• Experience in working with diverse internal and external contacts

• Ability to compile, organize and present information clearly and concisely

• Advanced in the use of PCs and related software packages

• Effective research, analytical, and problem solving skills

• Effective skill exercising initiative and using good judgment to make sound decisions

• Advanced organizational, planning and time management skills

• Advanced verbal and written communication skills

• Effective skill interpreting, applying and explaining written and oral regulations, instructions, products and procedures in English

• Basic skill making presentations to groups of various sizes

Desired Qualifications

• Desired - Bachelor's degree, training and/or previous job experience in a related field

• Desired - Working knowledge of Navy Federal products, services, programs, policies and procedures

Hours: Monday - Friday, 8:00AM - 4:30PM (local time)

Location: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Dr. Winchester, VA 22602 | 9999 Willow Creek Road San Diego, CA 92131

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21263-OTHLOC-100005087415526

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To review and process requests for interest rate reduction under the Service member Civil Relief Act (SCRA) qualifications. Serve members by answering SCRA inquiries and questions pertaining to Navy Federal lending products via internal and external communication platforms including private and federal educational loans. Create and execute daily, weekly and monthly reporting to Executive and Senior leadership. Level I: Work under moderate supervision.

Responsibilities

• Prepare, research, and process requests from members applying for the interest rate reductions under the SCRA

• Validate receipt of members' military documents and active duty information on documentation

• Determine acceptability of active duty documents and eligibility of lending accounts; evaluate SCRA requests against federal guidelines to determine approval/disapproval of document for SCRA

• Audit and adjust Navy Federal Mortgages, Consumer Loans, Credit Cards and Checking Lines of Credit (CLOCs) for qualifying members of SCRA

• Perform complex debt account transactions and adjustments, using several NFCU subsystems, to process interstate and minimum monthly payments changes and adjustments

• Complete rate, amortizing, and billing adjustments on eligible accounts at both initiation and release from SCRA coverage

• Reimburse (if applicable) accounts for overpaid interest due to retro-active SCRA adjustments using applicable lending systems and JVS

• Submit reimbursement requests to investors monthly and quarterly (i.e., Fannie Mae, Ginnie Mae and Freddie Mac); monitor and insure reimbursements are received by investors

• Conduct mandatory quarterly and monthly analysis and investigate SCRA Investor mortgages (Fannie Mae, Ginnie Mae, and Freddie Mac) to confirm compliance with investor regulations

• Regularly monitor and review SCRA account activity and follow up with members when orders near expiration date to determine continued eligibility

• Place members into the SCRA database, process extensions and release letters

• Review/analyze Navy Federal Accounts under SCRA protection for reporting purposes

• Perform monthly and quarterly audits on Navy Federal mortgage accounts

• Respond/investigate/research/resolve internal audit findings

• Review and process approved and declined SCRA coverage from Service Partners

• Counsel internal partners and external members regarding Navy Federal's policy regarding compliance with the SCRA

• Advise members of SCRA requirements and applicable Navy Federal rules and regulations

• Research and investigate military documents to make decisions supporting Navy Federal's policy in compliance with the SCRA and complex questions regarding eligibility

• Research and respond to CFPB and BB complaints

• Serve as subject matter expert regarding Navy Federal policies regarding the extension of SCRA protection

• Performs other related duties as assigned

Qualifications

• Familiarity with financial institution and lending practices, principles and regulations

• Experience in member/customer service preferably in a call center/retail banking/financial institution

• Familiarity with financial transaction/processing related responsibilities

• Ability to work independently and in a team environment

• Experience in managing multiple priorities independently and/or in a team environment to achieve goals

• Effective skill interacting with staff, management, vendors, members diplomatically & tactfully

• Effective verbal and written communication skills

• Effective skill navigating multiple screens and PC applications and adapting to new technologies

• Effective skill performing mathematical calculations and working accurately with numbers

• Effective word processing and spreadsheet software skills

• Ability to work effectively and efficiently with automated systems

• Effective skill maintaining accuracy with attention to detail and meeting deadlines

• Effective skill reviewing documents for errors, inconsistencies or missing information

• Effective research, analytical, and problem solving skills

• Effective skill following, interpreting and applying guidelines, procedures, practices, regulations

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective organizational, planning and time management skills

Desired Qualifications

• Basic skill in interpreting, understanding military orders and government documentation

• Familiarity with NFCU products, services, programs, policies and procedures

• Exposure to SCRA database functions and applying interest/payment adjustments for consumer loans & credit cards

• Exposure to utilizing lending systems

• Familiarity with SCRA rules and regulations

Hours: Monday - Friday, 11:00AM - 7:30PM

Locations: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr Pensacola, FL 32526 | 141 Security Dr. Winchester, VA 22602

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21143-OTHLOC-100005087415526

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To plan and manage the governance of enterprise project portfolios, including developing and implementing framework, methodology, measurements for proposing, approving, and reviewing projects, programs, and services, and techniques in identifying, quantifying, and tracking the realization of expected benefits. May act as AVP in the absence of the incumbent. Work is performed under general direction.

Responsibilities

• Lead and manage an enterprise program team focused on planning, managing and governing key initiatives and enterprise capabilities

• Lead and facilitate cross functional planning team that can build the view, and support planning discussions among the owners of the work, to include resources, dependencies and sequencing across portfolios

• Coordinate and synchronize portfolios via regular planning sessions to provide a common understanding of the current work streams, backlog and outcomes

• Monitor processes, tasks, and metrics associated with the enterprise project portfolios, and measure performance against the baseline scope, budget, time, and resources

• Develop best governing practices and principles to increase performance and lower operating costs to ensure optimal enterprise efficiencies

• Develop and recommend enterprise-wide project and portfolio management processes that drive the on time, in budget delivery of business critical initiatives

• Ensure transparency regarding the status of enterprise project portfolios to enable fact-based decision making by leaders

• Analyze and assess the consistency of portfolio performance to ensure adherence to established policies, procedures and practices within service level agreements, documentation standards and methodologies meet established service level agreements

• Maintain standards for project management within the organization as well as govern the portfolios by assessing the scope and business impact, allocating resources and verifying time, budget, risk and impact assumptions

• Ensure consistent delivery against objectives by setting standards, providing governance, enforcing accountability, and setting the pace of transformation

• Develop executive level-reporting and metrics with a focus on visual depiction of complex information

• Partner with others within and outside the Enterprise Portfolio Management Office to support and enable change management efforts

• Build and maintain relationships with lines of business, team members, management, key stakeholders and/or external contacts (e.g., vendors, etc.)

• Ensure compliance with Navy Federal's ISD standards, practices and processes

• Provide quality assurance, content support and thought partnership to the senior executives and business sponsors for the organization's key initiatives

• Perform other duties as assigned

Qualifications

• Significant progressively responsible experience in managing an Enterprise Portfolio Management Office, Strategy Realization Office or the equivalent, for a large organization, preferably at a large financial services organization

• Significant experience in project leadership and execution, including initiatives with technology, processes, cross-functional teams and external partner team members

• Significant experience in working with business intelligence tools (e.g., Microsoft Power Bi, Tableau, etc.)

• Advanced knowledge of current and emerging technologies and how enterprises are employing them to drive agility and digital transformation

• Advanced knowledge of project lifecycles and management methodologies (e.g., Agile, SDLC, SAFe, Lean Portfolio Management, etc.)

• Advanced knowledge of current and emerging technologies and how they may be used to drive business value

• Significant experience in working and participating in cross-functional, multi-dimensional teams and projects

• Significant experience in supervising and leading professional employees

• Ability to work independently within a matrixed environment

• Advanced skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes

• Advanced skill building effective relationships through rapport, trust, diplomacy and tact

• Advanced skill exercising initiative and using good judgement to make sound decisions

• Advanced skill using innovative thinking to solve problems and facilitate the decision making process

• Advanced skill producing desired results and achieving goals and objectives

• Advanced skill identifying and analyzing business requirements and recommending solutions

• Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely

• Advanced critical thinking, analytical, and problem solving skills

• Advanced skill resolving conflicting requests and meeting changing requirements

• Expert verbal, interpersonal and written communication skills

• Expert word processing, spreadsheet and presentation software skills

• Expert skill in the use of Microsoft Office Products (e.g., Excel)

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related field, or the equivalent combination of education, training and experience

Desired Qualifications

• Advanced knowledge of Navy Federal Project Portfolio Management

• Advanced knowledge of Navy Federal functions, philosophy, operations and organizational objectives

• Master's degree in Computer Science, Engineering, Information Technology, or related field

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21206-OTHLOC-100005087415526

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To research, evaluate, design, implement, and maintain system and product solutions, applying expert knowledge of engineering principles. Lead the coordination of activities between multiple disciplines within the business and vendors on both technical and non-technical issues pertaining to Salesforce, nCino tailored to the financial service industry. To provide technical direction and engineering support for projects and infrastructure. Develop and maintain expert functional knowledge of evolving IT engineering industry technologies/competition, concepts, and trends. Cloud Engineering: Delivery of the computing services and the duties associated with it such as designing, planning, administering, developing, or maintaining applications in Salesforce. Considered subject matter expert and a key stakeholder/key contributor on highly complex initiatives and project teams. Conduct complex work assignments under general direction.

Responsibilities

• Collaborate with stakeholders to understand business requirements, objectives, and processes related to the credit union domain

• Design comprehensive and scalable solutions for Salesforce eco system that align with industry best practices and regulatory compliance

• Prototype and troubleshoot solutions in lower sandboxes to showcase new functionality and issue resolution

• Utilize expertise in Salesforce and nCino capabilities to configure and customize the systems for the credit union's lending department

• Configure objects, workflows, reports, and dashboards to optimize processes and enhance user experience

• Establish and enforce architectural principles, standards, and guidelines for Salesforce and nCino implementations

• Consider security, data governance, and scalability requirements, providing guidance to the appropriate teams and ensuring adherence to gold standard

• Work closely with Business Solution Owners, Business Solution Analysts, and other stakeholders to gather requirements and translate them into technical solutions

• Conduct regular meetings and presentations to communicate design, progress, and risks

• Create and maintain comprehensive documentation of the Salesforce and nCino architecture, including functional specifications, technical designs, data models, and integration workflows

• Ensure documentation is accurate, up-to-date, and accessible to relevant stakeholders

• Provide technical leadership and guidance to development/administrative teams, ensuring successful delivery of Salesforce and nCino solutions

• Mentor and coach junior team members, promoting knowledge sharing and continuous learning

• Stay updated with industry trends, best practices, and emerging technologies in the credit union and financial services domain utilizing design thinking and potential optimization of technology

• Leverage this knowledge to drive innovation and recommend improvements to the Salesforce eco system

• Lead functional and technical workshops, demonstrating leadership and communication skills in designing, delivering, testing, and deploying solutions

• Serve as a trusted advisor to the Salesforce Platform team, driving conversations internal stakeholders to shape the architectural vision and establish a program architectural roadmap

• Manage user expectations and negotiate solutions to complex problems with all stakeholders

• Establish trust with business leaders, promoting and implementing standard processes via Salesforce

• Develop sophisticated business processes using native Salesforce Industries technology and integration tools

• Proactively highlight and manage risk areas in solutions, committing to see issues through to completion

• Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.)

• Perform other duties as assigned

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or the equivalent combination of training, education, and experience

• Minimum of 7+ years of experience with Salesforce Solution Architecture

• Proven experience as a Salesforce Engineer, with a focus on nCino financial service applications

• Proficiency in Apex, Visualforce, Lightning web components, and other Salesforce development tools

• Excellent communication skills, with the ability to convey complex technical concepts to non-technical stakeholders

• Extensive experience demonstrating critical thinking and problem-solving abilities

• Extensive experience in negotiating and influencing decisions with stakeholders

• Expert knowledge with data modeling, integration patterns, and API development

• Expert knowledge with Identity and Access Management/Integration Security

• Expert knowledge with Sharing and Visibility

• Expert knowledge and understanding of platform security standards and best practices within financial services

• Expert knowledge and understanding of DevOps and change management process

• Extensive experience with Triggers, Lightning Flows, and experience with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components, others)

• Extensive experience with Agile software development practices including Scrum, JIRA, Peer Review, Git and CI/CD

Desired Qualifications

• Salesforce certifications: Salesforce Administrator, App Builder, Certified Application Architect or Salesforce Certified System Architect

• Experience with Domains - Credit Union and Financial Services

• Expertise in User Journey preparations, User Story reviews, Data Modeling, Apex Design Patterns, and other modern UI techniques

• Product knowledge and experience - Data Cloud, Financial Services Cloud (FSC), nCino - Commercial + Consumer LOS and Treasury Services

• Expert knowledge of Navy Federal products, services, programs, policies and procedures

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602 | 9999 Willow Creek Road San Diego, CA 92131

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21235-OTHLOC-100005087415526

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; lending products; and credit/debit cards. To perform advanced platform banking functions with minimal supervision. Provide assistance/training to lower level team members.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Analyze, research and resolve problems and discrepancies related to member accounts/loans

• Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications

• Counsel current and prospective members about Navy Federal's products and services

• Ensure cash and other negotiable instruments are handled properly

• Identify opportunities to cross service products and increase product penetration

• Perform platform banking functions

• Assist level I team members

• Understand and comply with federal and other regulations relating to financial products and services

• May assist with Branch Office vault opening, closing and balancing procedures

• May serve as a Branch Office and/or ATM vault custodian

• Perform other duties as assigned

Qualifications

• Ability to work independently and in a team environment

• Working knowledge of savings and checking products, accounts and services

• May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need

• Effective active listening skills to accurately respond to inquiries and account requests

• Effective organizational, planning and time management skills

• Effective research, analytical, and problem solving skills

• Effective skill building effective relationships through rapport, trust, diplomacy and tact

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective skill maintaining composure in a high production and changing environment

• Effective skill navigating multiple screens and PC applications and adapting to new technologies

• Effective skill performing mathematical calculations and working accurately with numbers

• Effective verbal and written communication skills

Desired Qualifications

• Experience in member/customer service preferably in a call center, retail banking or financial institution

• Experience in working in a credit union environment

Hours: Available Monday - Saturday, hours based on business needs.

Part-Time hours are typically 20-25+ hours a week. (Please note, during training longer hours will be required)

Location: 1074 Bullsboro Drive, Unit 28, Newnan, GA 30265

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

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- Military Times 2023 Best for Vets Employers

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- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 20216

Job Detail

• Company:
  Navy Federal Credit Union