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SALES ASSOCIATE - Navy Exchange Services (NEX)
Posted: Mar 06, 2024 01:01
PATUXENT RIVER, MD
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Title: SALES ASSOCIATE Location: United States-Maryland-Patuxent River Job Number: 240000M9 Description-External CUSTOMER SERVICE - Proactively engage and make a connection with customers. - Asking questions and listening to customer's needs. - Directing customers to merchandise; informing them about upcoming events, promotions, mobile offers, STAR card - Provide premier customer service. - Cooperate and build positive, inclusive and respectful relationships; take accountability for your own actions and outcomes. ORGANIZATION - Maintaining store appearance. SALES - Cross-selling products and knowing layout of the store. - Make suggestions to customer on latest trends and current promotions based on customer's individual needs. - Upselling products. - Learning product features; keeping up with the latest trends; leveraging company tools and technology to confidently provide the customer with product knowledge/specs. - Using a Point-of-Sales system, processing cash exchanges, discounts, gift cards, credit cards, debit cards (cash handling) including counting money and returning accurate amounts to customer. - Completing various forms of paperwork, reports, and reconciliation INVENTORY - Be the keeper of merchandise, complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. (May participate in periodic inventories) DEPENDABILITY - Adherence to assigned work schedule. Accurate and complete follow through on work assignments - Other Duties as assigned QUALIFICATIONS PRODUCT KNOWLEDGE - Basic knowledge of products/merchandise EXPERIENCE - Retail experience, preferred but not required COMMUNICATION SKILLS - Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper etiquette. MATHETMATICAL SKILLS - Basic math functions such as addition, subtraction, multiplication, and division. REASONING ABILITY - Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision. PHYSICAL DEMANDS/WORK ENVIRONMENT Qualifications: No experience required. High school graduate or equivalent preferred.



Job Detail

HOUSEKEEPING ATTENDANT, NAVY GATEWAY INNS & SUITES, FULL TIME (35-40HOURS) EL CENTRO - Navy Exchange Services (NEX)
Posted: Feb 22, 2024 22:26
EL CENTRO, CA
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Job Description

Title: HOUSEKEEPING ATTENDANT, NAVY GATEWAY INNS & SUITES, FULL TIME (35-40HOURS) EL CENTRO Location: United States-California-El Centro Job Number: 240000HC . Do you desire a career with growth potential? . Come work for us as a FEDERAL EMPLOYEE , and help support our mission by providing customers with quality goods and services at a savings and to support quality of life programs for active duty military, retirees, reservists and their families! By choosing to work for the NEXCOM Enterprise, you will enjoy one of the best benefit packages available anywhere: PAID ANNUAL AND SICK LEAVE MEDICAL/DENTAL INSURANCE FLEXIBLE SPENDING ACCOUNT PENSION PLAN 401k SAVINGS PLAN LIFE INSURANCE TAX FREE SHOPPING PRIVILEGES FREE BUS PASSES/FREE PARKING DISCOUNTED TICKETS AT MWR ACCESS TO NAVY LODGE HOTELS WORLDWIDE Job Summary: Regularly performs the full range and scope of housekeeping services at a Navy Gateway Inn and Suites and or Navy Lodge property including but not limited to cleaning guest rooms interior public spaces storage areas laundry rooms exterior spaces etc. These services include but are not limited to vacuuming mopping dusting scrubbing washing moving items polishing cleaning removal of debris trash transporting clean and dirty linen towels etc. Uses hand and powered cleaning equipment in connection with performing duties. Duties and Responsibilities: Cleans guest rooms and other assigned areas. Operates cleaning equipment e.g. vacuum cleaner carpet cleaner waxer and polisher. Empties wastebaskets dusts waxes and polishes room furniture. Also washes walls partitions air vents disinfects and deodorizes toilet bowls lavatories etc. Washes and replaces window treatments and cleans ceiling fixtures. Changes light bulbs and room partitions using ladders and scaffolds. Moves furniture to clean under and behind uses step stool to clean window and window treatments cabinet tops mirrors and picture frames. Cleans bathroom areas including tub tile walls commode floors and vanity. Cleans kitchen area including stoves ovens microwave refrigerator cabinets and floor. Washes and disinfects dishes utensils and cookware. Cleans iron and ironing board and replaces cover as necessary. Cleans and ensures proper functionality of luggage racks and ensures proper number of male female hangers are available in closets. Ensures TVs are clean and programmed to proper channel and volume alarm clocks are properly programmed with back up battery and in-room phones are clean properly programmed and in working condition. Places proper number of amenities in room to include consumables and non-consumables. Removes and replaces bed linen inspects mattresses and pull-out sofas. Moves re-positions beds upon guest checkout weekly or at a guest s request. Greets and welcomes guests upon sight always maintaining outstanding guest relations. Ensures privacy and security of guests is maintained at all times. Cleans vacuums and mops corridors stairways guest laundry patios and balconies. Shampoos rugs carpets and polishes rails of stairways on a regular basis. Completes scheduled carpet cleaning using heavy industrial type carpet cleaners and equipment. Performs deep cleaning as required by program standards e.g. on a scheduled basis and upon check-out of guests in pet friendly rooms and in rooms that had an ADA service animal which includes but is not limited to defrosting the refrigerator cleaning windows inside and out carpet cleaning shampoo and or spot treatment cleaning walls and other such tasks. Maintains cleanliness and order of storage rooms. Continually communicates the status of cleaned rooms and other spaces to supervisor through completion of daily assignments or property management system in the housekeeping department. Accomplishes minor repairs and maintenance of equipment used and reports to supervisor when major repair or replacement is required. Cleans and inspects exterior spaces such as parking lots and outside passage ways. May be required to load and unload trucks vans. Assists with the receipt of supplies from vendors the assembly separation storage and delivery of merchandise by opening boxes and crates. May also be required to move heavy by use of hand truck. Uses common hand tools such as hammers pliers box cutters crowbar and shears for cutting bands. Responsible for the pass key and other keys as assigned. Returns all keys at the end of each shift. Must report immediately to the supervisor such things as no luggage in a stay-over guest room no service needed room status vacancies extra guests unauthorized pets and any other unusual circumstances. Reports any lost and found items to the housekeeping supervisor immediately listing the room number or area where item s was found. May be responsible for the set-up and breakdown clean-up of the complimentary self-service breakfast bar. Assists with preparing heating displaying and replenishing breakfast items available to guests during breakfast hours. Ensures surrounding area is returned to its original state and free of all left-over food by the end of designated breakfast hour. Required to obtain proper food handling certifications as applicable. Completes all required safety security training. Maintains a clean and safe environment. Applies knowledge of blood-borne pathogens safety measures to determine potential safety concerns related to contaminated linens and personal care items. Follows all NEXCOM Hospitality Group NHG protocols during daily service activity. Performs laundry operations at the facility. May be required to possess a valid state driver s license to travel to other lodging facilities as required within the normal scope of duties. May be required to obtain NHG housekeeping certification within 6 months of employment as well as other certification requirements. Performs other related duties as assigned This position is covered by American Federation of Government Employees, Local 1235 Union Agreement Qualifications: No experience required High School graduate or equivalent preferred. Physical requirements moderate physical effort moving furniture and the use of hand or lightweight powered cleaning equipment.



Job Detail

HOUSEKEEPING ATTENDANT, NAVY GATEWAY INNS & SUITES SAN DIEGO, Flexible (0 - 19.5 hours) - Navy Exchange Services (NEX)
Posted: Feb 22, 2024 22:26
SAN DIEGO, CA
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Title: HOUSEKEEPING ATTENDANT, NAVY GATEWAY INNS & SUITES SAN DIEGO, Flexible (0 - 19.5 hours) Location: United States-California-San Diego Job Number: 240000OA Come work for us as a FEDERAL EMPLOYEE , and help support our mission by providing customers with quality goods and services at a savings and to support quality of life programs for active duty military, retirees, reservists and their families. By choosing to work for the NEXCOM Enterprise, you will enjoy one of the best benefit packages available anywhere: - PAID ANNUAL AND SICK LEAVE - MEDICAL/DENTAL INSURANCE - FLEXIBLE SPENDING ACCOUNT - PENSION PLAN - 401k SAVINGS PLAN - LIFE INSURANCE - TAX FREE SHOPPING PRIVILEGES - FREE BUS PASSES/FREE PARKING - ACCESS TO NAVY LODGE HOTELS WORLD-WIDE Job Summary: Incumbents of this position are responsible for managing business-based lodging for a mobile defense community. The NGIS program provides services amenities and accommodations that are similar to those provided by quality commercial hotels. Duties and Responsibilities: - Cleans guest rooms and other assigned areas. Operates cleaning equipment, e.g. vacuum cleaner, carpet cleaner, waxer and polisher. Empties wastebaskets, dusts, waxes and polishes room furniture. Also washes walls, partitions, air vents, disinfects and deodorizes toilet bowls, lavatories, etc. Washes and replaces window treatments and cleans ceiling fixtures. Changes light bulbs and room partitions using ladders and scaffolds. Moves furniture to clean under and behind; uses step stool to clean window and window treatments, cabinet tops, mirrors and picture frames. Cleans bathroom areas including tub, tile, walls, commode, floors and vanity. Cleans kitchen area including stoves, ovens, microwave, refrigerator, cabinets and floor. Washes and disinfects dishes, utensils and cookware. - Cleans iron and ironing board and replaces cover, as necessary. Cleans and ensures proper functionality of luggage racks and ensures proper number of male/female hangers are available in closets. Ensures TVs are clean and programmed to proper channel and volume; alarm clocks are properly programmed with back up battery, and in-room phones are clean, properly programmed and in working condition. - Places proper number of amenities in room to include consumables and non-consumables. Removes and replaces bed linen, inspects mattresses and pull-out sofas. Moves/re-positions beds upon guest checkout, weekly or at a guest's request. - Greets and welcomes guests upon sight, always maintaining outstanding guest relations. - Ensures privacy and security of guests is maintained at all times. - Cleans, vacuums and mops corridors, stairways, guest laundry, patios and balconies. Shampoos rugs/carpets and polishes rails of stairways on a regular basis. Completes scheduled carpet cleaning using heavy (industrial type) carpet cleaners and equipment. - Performs deep cleaning as required by program standards (e.g. on a scheduled basis and upon check-out of guests in -pet friendly- rooms and in rooms that had an ADA service animal), which includes but is not limited to: defrosting the refrigerator, cleaning windows (inside and out), carpet cleaning (shampoo and/or spot treatment), cleaning walls and other such tasks. - Maintains cleanliness and order of storage rooms. - Continually communicates the status of cleaned rooms and other spaces to supervisor through completion of daily assignments or property management system in the housekeeping department. - Accomplishes minor repairs and maintenance of equipment used and reports to supervisor when major repair or replacement is required. - Cleans and inspects exterior spaces such as parking lots and outside passage ways. - May be required to load and unload trucks/vans. Assists with the receipt of supplies from vendors, the assembly, separation, storage and delivery of merchandise by opening boxes and crates. May also be required to move heavy by use of hand truck. Uses common hand tools such as hammers, pliers, box cutters, crowbar and shears for cutting bands. - Responsible for the pass key and other keys as assigned. Returns all keys at the end of each shift. - Must report immediately to the supervisor such things as no luggage in a stay-over guest room, no service needed, room status vacancies, extra guests, unauthorized pets, and any other unusual circumstances. - Reports any "lost and found" items to the housekeeping supervisor immediately, listing the room number or area where item(s) was found. - May be responsible for the set-up and breakdown/clean-up of the complimentary "self-service" breakfast bar. Assists with preparing, heating, displaying and replenishing breakfast items available to guests during breakfast hours. Ensures surrounding area is returned to its original state and free of all left-over food by the end of designated breakfast hour. Required to obtain proper food handling certifications as applicable. - Completes all required safety & security training. - Maintains a clean and safe environment. Applies knowledge of blood-borne pathogens safety measures to determine potential safety concerns related to contaminated linens and personal care items. Follows all NEXCOM Hospitality Group (NHG) protocols during daily service activity. - Performs laundry operations at the facility. - May be required to possess a valid state driver's license to travel to other lodging facilities as required within the normal scope of duties. - May be required to obtain NHG housekeeping certification within 6 months of employment as well as other certification requirements. - Performs other related duties as assigned. This position is covered by American Federation of Government Employees, Local 1235 Union Agreement. Qualifications: No experience required; High School graduate or equivalent preferred. Physical requirements: moderate physical effort, moving furniture and the use of hand or lightweight powered cleaning equipment.



Job Detail

NGIS Front Office Manager FT w/ Benefits - Navy Exchange Services (NEX)
Posted: Feb 22, 2024 22:26
BREMERTON, WA
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Job Description

Title: NGIS Front Office Manager FT w/ Benefits Location: United States-Washington-Bremerton Job Number: 240000M3 Join us as our next Front Office Manager at Naval Base Kitsap, WA at the Navy Gateway Inns and Suites. ELIGIBLE FOR A $2,500 HIRING INCENTIVE (must meet eligibility req't) Why the Navy Gateway Inn & Suites (NGIS) and Navy Exchange Service Command (NEXCOM) ? While some may serve overseas for our country, we hold down the fort - we serve the men and women who wear the flag - America's strength, America's heart. We are here to guide them, and deliver our service members and their families the tools they need to do what they love to do. Here at the NGIS located on Naval Base Kitsap-Bangor/Bremerton no two days will look the same. o You can expect an unforgettable, dynamic, and competitive work environment. o We are a diverse and inclusive team supporting a high volume business, who push ourselves and those around us to develop personally and professionally, every single day. This is where YOU fit in: NGIS Naval Base Kitsap is in need of a Front Office Manager to answer the call; a team player who is dedicated to supporting our local Naval community, and operational successes on a day to day basis. You will perform a variety of tasks which involve making the NGIS a home away from home for our valued guests. Your work will make an impact and support how our organization serves the best customer - our Military patrons and their families. So, what does a typical day look like? What does it take to succeed? o Provide excellent customer service to our valued and honored guests. o Utilize Property Management System to access guest information and retrieve reservation details. o Trains, instructs and supervises personnel assigned to Front Desk o Provide assistance in handling customer complaints o Supervises all front desk operations and reservations o Participates in hiring front desk staff, evaluates and counsels staff, completes performance evaluations The Qualifiers: o 1 year of responsible experience in administrative and professional or other responsible work which enable applicant to gain general knowledge of business practices. May substituted one year of academic study above the high school level in a hotel/lodging/hospitality school for 6 months of general experience. o 2 years of responsible experience in administrative supervisory professional or technical work that demonstrated knowledge of front of house hospitality operations or similar work which demonstrated knowledge and abilities within a guest services environment o Must possess the knowledge and skills necessary to perform job duties. o Must pass a pre-employment criminal background check. The Benefits begin DAY ONE: We know you work hard, and cultivate the very best solutions for your family - and that's why we offer a competitive federal salary & comprehensive benefit plan. o Benefits begin on DAY ONE Medical/Vision & Dental 401(k) & Pension Plan Life & Disability Insurance Sick and annual leave accruals Tuition reimbursement program Continuity of Employment Programs for Military Spouses Tax Free shopping, worldwide, at any Navy Exchange location Access to on-base amenities, including lodging, bowling, gym, movie theaters, & much more (where available)! Employee Assistance Plan (EAP)* *Includes LifeMart Discount Savings Program Qualifications: GENERAL EXPERIENCE One year of experience in administrative professional investigative or other responsible work which enabled the applicant to gain a general knowledge of business practices and administrative processes skill in dealing with others in person-to-person work relationships and the ability to exercise mature judgment. Ability to effectively communicate both orally and written with proficient English. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE 1 year of academic study above the high school level successfully completed in a hotel lodging hospitality school may be substituted at the rate of one-half academic year of study for 6 months of general experience provided such study included a minimum of 6 semester hours or the equivalent per year in subjects related to the specialized field. AND SPECIALIZED EXPERIENCE Two years of responsible experience in administrative supervisory professional or technical work that demonstrated knowledge of front of house hospitality operations or similar work which demonstrated knowledge and abilities within a guest services environment. Including basic math and reading skills experience with computers knowledge of software programs including knowledge of the property management system and experience handling large amounts of cash.



Job Detail

HOUSEKEEPING ATTENDANT, NAVY GATEWAY INNS & SUITES, FULL TIME (35-40HOURS) EL CENTRO - Navy Exchange Services (NEX)
Posted: Feb 22, 2024 22:26
EL CENTRO, CA
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Job Description

Title: HOUSEKEEPING ATTENDANT, NAVY GATEWAY INNS & SUITES, FULL TIME (35-40HOURS) EL CENTRO Location: United States-California-El Centro Job Number: 240000HC . Do you desire a career with growth potential? . Come work for us as a FEDERAL EMPLOYEE , and help support our mission by providing customers with quality goods and services at a savings and to support quality of life programs for active duty military, retirees, reservists and their families! By choosing to work for the NEXCOM Enterprise, you will enjoy one of the best benefit packages available anywhere: PAID ANNUAL AND SICK LEAVE MEDICAL/DENTAL INSURANCE FLEXIBLE SPENDING ACCOUNT PENSION PLAN 401k SAVINGS PLAN LIFE INSURANCE TAX FREE SHOPPING PRIVILEGES FREE BUS PASSES/FREE PARKING DISCOUNTED TICKETS AT MWR ACCESS TO NAVY LODGE HOTELS WORLDWIDE Job Summary: Regularly performs the full range and scope of housekeeping services at a Navy Gateway Inn and Suites and or Navy Lodge property including but not limited to cleaning guest rooms interior public spaces storage areas laundry rooms exterior spaces etc. These services include but are not limited to vacuuming mopping dusting scrubbing washing moving items polishing cleaning removal of debris trash transporting clean and dirty linen towels etc. Uses hand and powered cleaning equipment in connection with performing duties. Duties and Responsibilities: Cleans guest rooms and other assigned areas. Operates cleaning equipment e.g. vacuum cleaner carpet cleaner waxer and polisher. Empties wastebaskets dusts waxes and polishes room furniture. Also washes walls partitions air vents disinfects and deodorizes toilet bowls lavatories etc. Washes and replaces window treatments and cleans ceiling fixtures. Changes light bulbs and room partitions using ladders and scaffolds. Moves furniture to clean under and behind uses step stool to clean window and window treatments cabinet tops mirrors and picture frames. Cleans bathroom areas including tub tile walls commode floors and vanity. Cleans kitchen area including stoves ovens microwave refrigerator cabinets and floor. Washes and disinfects dishes utensils and cookware. Cleans iron and ironing board and replaces cover as necessary. Cleans and ensures proper functionality of luggage racks and ensures proper number of male female hangers are available in closets. Ensures TVs are clean and programmed to proper channel and volume alarm clocks are properly programmed with back up battery and in-room phones are clean properly programmed and in working condition. Places proper number of amenities in room to include consumables and non-consumables. Removes and replaces bed linen inspects mattresses and pull-out sofas. Moves re-positions beds upon guest checkout weekly or at a guest s request. Greets and welcomes guests upon sight always maintaining outstanding guest relations. Ensures privacy and security of guests is maintained at all times. Cleans vacuums and mops corridors stairways guest laundry patios and balconies. Shampoos rugs carpets and polishes rails of stairways on a regular basis. Completes scheduled carpet cleaning using heavy industrial type carpet cleaners and equipment. Performs deep cleaning as required by program standards e.g. on a scheduled basis and upon check-out of guests in pet friendly rooms and in rooms that had an ADA service animal which includes but is not limited to defrosting the refrigerator cleaning windows inside and out carpet cleaning shampoo and or spot treatment cleaning walls and other such tasks. Maintains cleanliness and order of storage rooms. Continually communicates the status of cleaned rooms and other spaces to supervisor through completion of daily assignments or property management system in the housekeeping department. Accomplishes minor repairs and maintenance of equipment used and reports to supervisor when major repair or replacement is required. Cleans and inspects exterior spaces such as parking lots and outside passage ways. May be required to load and unload trucks vans. Assists with the receipt of supplies from vendors the assembly separation storage and delivery of merchandise by opening boxes and crates. May also be required to move heavy by use of hand truck. Uses common hand tools such as hammers pliers box cutters crowbar and shears for cutting bands. Responsible for the pass key and other keys as assigned. Returns all keys at the end of each shift. Must report immediately to the supervisor such things as no luggage in a stay-over guest room no service needed room status vacancies extra guests unauthorized pets and any other unusual circumstances. Reports any lost and found items to the housekeeping supervisor immediately listing the room number or area where item s was found. May be responsible for the set-up and breakdown clean-up of the complimentary self-service breakfast bar. Assists with preparing heating displaying and replenishing breakfast items available to guests during breakfast hours. Ensures surrounding area is returned to its original state and free of all left-over food by the end of designated breakfast hour. Required to obtain proper food handling certifications as applicable. Completes all required safety security training. Maintains a clean and safe environment. Applies knowledge of blood-borne pathogens safety measures to determine potential safety concerns related to contaminated linens and personal care items. Follows all NEXCOM Hospitality Group NHG protocols during daily service activity. Performs laundry operations at the facility. May be required to possess a valid state driver s license to travel to other lodging facilities as required within the normal scope of duties. May be required to obtain NHG housekeeping certification within 6 months of employment as well as other certification requirements. Performs other related duties as assigned This position is covered by American Federation of Government Employees, Local 1235 Union Agreement Qualifications: No experience required High School graduate or equivalent preferred. Physical requirements moderate physical effort moving furniture and the use of hand or lightweight powered cleaning equipment.



Job Detail

HOUSEKEEPING ATTENDANT, NAVY GATEWAY INNS & SUITES SAN DIEGO, Flexible (0 - 19.5 hours) - Navy Exchange Services (NEX)
Posted: Feb 22, 2024 22:26
SAN DIEGO, CA
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Job Description

Title: HOUSEKEEPING ATTENDANT, NAVY GATEWAY INNS & SUITES SAN DIEGO, Flexible (0 - 19.5 hours) Location: United States-California-San Diego Job Number: 240000OA Come work for us as a FEDERAL EMPLOYEE , and help support our mission by providing customers with quality goods and services at a savings and to support quality of life programs for active duty military, retirees, reservists and their families. By choosing to work for the NEXCOM Enterprise, you will enjoy one of the best benefit packages available anywhere: - PAID ANNUAL AND SICK LEAVE - MEDICAL/DENTAL INSURANCE - FLEXIBLE SPENDING ACCOUNT - PENSION PLAN - 401k SAVINGS PLAN - LIFE INSURANCE - TAX FREE SHOPPING PRIVILEGES - FREE BUS PASSES/FREE PARKING - ACCESS TO NAVY LODGE HOTELS WORLD-WIDE Job Summary: Incumbents of this position are responsible for managing business-based lodging for a mobile defense community. The NGIS program provides services amenities and accommodations that are similar to those provided by quality commercial hotels. Duties and Responsibilities: - Cleans guest rooms and other assigned areas. Operates cleaning equipment, e.g. vacuum cleaner, carpet cleaner, waxer and polisher. Empties wastebaskets, dusts, waxes and polishes room furniture. Also washes walls, partitions, air vents, disinfects and deodorizes toilet bowls, lavatories, etc. Washes and replaces window treatments and cleans ceiling fixtures. Changes light bulbs and room partitions using ladders and scaffolds. Moves furniture to clean under and behind; uses step stool to clean window and window treatments, cabinet tops, mirrors and picture frames. Cleans bathroom areas including tub, tile, walls, commode, floors and vanity. Cleans kitchen area including stoves, ovens, microwave, refrigerator, cabinets and floor. Washes and disinfects dishes, utensils and cookware. - Cleans iron and ironing board and replaces cover, as necessary. Cleans and ensures proper functionality of luggage racks and ensures proper number of male/female hangers are available in closets. Ensures TVs are clean and programmed to proper channel and volume; alarm clocks are properly programmed with back up battery, and in-room phones are clean, properly programmed and in working condition. - Places proper number of amenities in room to include consumables and non-consumables. Removes and replaces bed linen, inspects mattresses and pull-out sofas. Moves/re-positions beds upon guest checkout, weekly or at a guest's request. - Greets and welcomes guests upon sight, always maintaining outstanding guest relations. - Ensures privacy and security of guests is maintained at all times. - Cleans, vacuums and mops corridors, stairways, guest laundry, patios and balconies. Shampoos rugs/carpets and polishes rails of stairways on a regular basis. Completes scheduled carpet cleaning using heavy (industrial type) carpet cleaners and equipment. - Performs deep cleaning as required by program standards (e.g. on a scheduled basis and upon check-out of guests in -pet friendly- rooms and in rooms that had an ADA service animal), which includes but is not limited to: defrosting the refrigerator, cleaning windows (inside and out), carpet cleaning (shampoo and/or spot treatment), cleaning walls and other such tasks. - Maintains cleanliness and order of storage rooms. - Continually communicates the status of cleaned rooms and other spaces to supervisor through completion of daily assignments or property management system in the housekeeping department. - Accomplishes minor repairs and maintenance of equipment used and reports to supervisor when major repair or replacement is required. - Cleans and inspects exterior spaces such as parking lots and outside passage ways. - May be required to load and unload trucks/vans. Assists with the receipt of supplies from vendors, the assembly, separation, storage and delivery of merchandise by opening boxes and crates. May also be required to move heavy by use of hand truck. Uses common hand tools such as hammers, pliers, box cutters, crowbar and shears for cutting bands. - Responsible for the pass key and other keys as assigned. Returns all keys at the end of each shift. - Must report immediately to the supervisor such things as no luggage in a stay-over guest room, no service needed, room status vacancies, extra guests, unauthorized pets, and any other unusual circumstances. - Reports any "lost and found" items to the housekeeping supervisor immediately, listing the room number or area where item(s) was found. - May be responsible for the set-up and breakdown/clean-up of the complimentary "self-service" breakfast bar. Assists with preparing, heating, displaying and replenishing breakfast items available to guests during breakfast hours. Ensures surrounding area is returned to its original state and free of all left-over food by the end of designated breakfast hour. Required to obtain proper food handling certifications as applicable. - Completes all required safety & security training. - Maintains a clean and safe environment. Applies knowledge of blood-borne pathogens safety measures to determine potential safety concerns related to contaminated linens and personal care items. Follows all NEXCOM Hospitality Group (NHG) protocols during daily service activity. - Performs laundry operations at the facility. - May be required to possess a valid state driver's license to travel to other lodging facilities as required within the normal scope of duties. - May be required to obtain NHG housekeeping certification within 6 months of employment as well as other certification requirements. - Performs other related duties as assigned. This position is covered by American Federation of Government Employees, Local 1235 Union Agreement. Qualifications: No experience required; High School graduate or equivalent preferred. Physical requirements: moderate physical effort, moving furniture and the use of hand or lightweight powered cleaning equipment.



Job Detail

HOUSEKEEPING ATTENDANT, NAVY GATEWAY INNS & SUITES, FULL TIME (35-40HOURS) EL CENTRO - Navy Exchange Services (NEX)
Posted: Feb 22, 2024 22:26
EL CENTRO, CA
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Job Description

Title: HOUSEKEEPING ATTENDANT, NAVY GATEWAY INNS & SUITES, FULL TIME (35-40HOURS) EL CENTRO Location: United States-California-El Centro Job Number: 240000HC . Do you desire a career with growth potential? . Come work for us as a FEDERAL EMPLOYEE , and help support our mission by providing customers with quality goods and services at a savings and to support quality of life programs for active duty military, retirees, reservists and their families! By choosing to work for the NEXCOM Enterprise, you will enjoy one of the best benefit packages available anywhere: PAID ANNUAL AND SICK LEAVE MEDICAL/DENTAL INSURANCE FLEXIBLE SPENDING ACCOUNT PENSION PLAN 401k SAVINGS PLAN LIFE INSURANCE TAX FREE SHOPPING PRIVILEGES FREE BUS PASSES/FREE PARKING DISCOUNTED TICKETS AT MWR ACCESS TO NAVY LODGE HOTELS WORLDWIDE Job Summary: Regularly performs the full range and scope of housekeeping services at a Navy Gateway Inn and Suites and or Navy Lodge property including but not limited to cleaning guest rooms interior public spaces storage areas laundry rooms exterior spaces etc. These services include but are not limited to vacuuming mopping dusting scrubbing washing moving items polishing cleaning removal of debris trash transporting clean and dirty linen towels etc. Uses hand and powered cleaning equipment in connection with performing duties. Duties and Responsibilities: Cleans guest rooms and other assigned areas. Operates cleaning equipment e.g. vacuum cleaner carpet cleaner waxer and polisher. Empties wastebaskets dusts waxes and polishes room furniture. Also washes walls partitions air vents disinfects and deodorizes toilet bowls lavatories etc. Washes and replaces window treatments and cleans ceiling fixtures. Changes light bulbs and room partitions using ladders and scaffolds. Moves furniture to clean under and behind uses step stool to clean window and window treatments cabinet tops mirrors and picture frames. Cleans bathroom areas including tub tile walls commode floors and vanity. Cleans kitchen area including stoves ovens microwave refrigerator cabinets and floor. Washes and disinfects dishes utensils and cookware. Cleans iron and ironing board and replaces cover as necessary. Cleans and ensures proper functionality of luggage racks and ensures proper number of male female hangers are available in closets. Ensures TVs are clean and programmed to proper channel and volume alarm clocks are properly programmed with back up battery and in-room phones are clean properly programmed and in working condition. Places proper number of amenities in room to include consumables and non-consumables. Removes and replaces bed linen inspects mattresses and pull-out sofas. Moves re-positions beds upon guest checkout weekly or at a guest s request. Greets and welcomes guests upon sight always maintaining outstanding guest relations. Ensures privacy and security of guests is maintained at all times. Cleans vacuums and mops corridors stairways guest laundry patios and balconies. Shampoos rugs carpets and polishes rails of stairways on a regular basis. Completes scheduled carpet cleaning using heavy industrial type carpet cleaners and equipment. Performs deep cleaning as required by program standards e.g. on a scheduled basis and upon check-out of guests in pet friendly rooms and in rooms that had an ADA service animal which includes but is not limited to defrosting the refrigerator cleaning windows inside and out carpet cleaning shampoo and or spot treatment cleaning walls and other such tasks. Maintains cleanliness and order of storage rooms. Continually communicates the status of cleaned rooms and other spaces to supervisor through completion of daily assignments or property management system in the housekeeping department. Accomplishes minor repairs and maintenance of equipment used and reports to supervisor when major repair or replacement is required. Cleans and inspects exterior spaces such as parking lots and outside passage ways. May be required to load and unload trucks vans. Assists with the receipt of supplies from vendors the assembly separation storage and delivery of merchandise by opening boxes and crates. May also be required to move heavy by use of hand truck. Uses common hand tools such as hammers pliers box cutters crowbar and shears for cutting bands. Responsible for the pass key and other keys as assigned. Returns all keys at the end of each shift. Must report immediately to the supervisor such things as no luggage in a stay-over guest room no service needed room status vacancies extra guests unauthorized pets and any other unusual circumstances. Reports any lost and found items to the housekeeping supervisor immediately listing the room number or area where item s was found. May be responsible for the set-up and breakdown clean-up of the complimentary self-service breakfast bar. Assists with preparing heating displaying and replenishing breakfast items available to guests during breakfast hours. Ensures surrounding area is returned to its original state and free of all left-over food by the end of designated breakfast hour. Required to obtain proper food handling certifications as applicable. Completes all required safety security training. Maintains a clean and safe environment. Applies knowledge of blood-borne pathogens safety measures to determine potential safety concerns related to contaminated linens and personal care items. Follows all NEXCOM Hospitality Group NHG protocols during daily service activity. Performs laundry operations at the facility. May be required to possess a valid state driver s license to travel to other lodging facilities as required within the normal scope of duties. May be required to obtain NHG housekeeping certification within 6 months of employment as well as other certification requirements. Performs other related duties as assigned This position is covered by American Federation of Government Employees, Local 1235 Union Agreement Qualifications: No experience required High School graduate or equivalent preferred. Physical requirements moderate physical effort moving furniture and the use of hand or lightweight powered cleaning equipment.



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NGIS Front Office Manager FT w/ Benefits - Navy Exchange Services (NEX)
Posted: Feb 22, 2024 22:26
BREMERTON, WA
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Title: NGIS Front Office Manager FT w/ Benefits Location: United States-Washington-Bremerton Job Number: 240000M3 Join us as our next Front Office Manager at Naval Base Kitsap, WA at the Navy Gateway Inns and Suites. ELIGIBLE FOR A $2,500 HIRING INCENTIVE (must meet eligibility req't) Why the Navy Gateway Inn & Suites (NGIS) and Navy Exchange Service Command (NEXCOM) ? While some may serve overseas for our country, we hold down the fort - we serve the men and women who wear the flag - America's strength, America's heart. We are here to guide them, and deliver our service members and their families the tools they need to do what they love to do. Here at the NGIS located on Naval Base Kitsap-Bangor/Bremerton no two days will look the same. o You can expect an unforgettable, dynamic, and competitive work environment. o We are a diverse and inclusive team supporting a high volume business, who push ourselves and those around us to develop personally and professionally, every single day. This is where YOU fit in: NGIS Naval Base Kitsap is in need of a Front Office Manager to answer the call; a team player who is dedicated to supporting our local Naval community, and operational successes on a day to day basis. You will perform a variety of tasks which involve making the NGIS a home away from home for our valued guests. Your work will make an impact and support how our organization serves the best customer - our Military patrons and their families. So, what does a typical day look like? What does it take to succeed? o Provide excellent customer service to our valued and honored guests. o Utilize Property Management System to access guest information and retrieve reservation details. o Trains, instructs and supervises personnel assigned to Front Desk o Provide assistance in handling customer complaints o Supervises all front desk operations and reservations o Participates in hiring front desk staff, evaluates and counsels staff, completes performance evaluations The Qualifiers: o 1 year of responsible experience in administrative and professional or other responsible work which enable applicant to gain general knowledge of business practices. May substituted one year of academic study above the high school level in a hotel/lodging/hospitality school for 6 months of general experience. o 2 years of responsible experience in administrative supervisory professional or technical work that demonstrated knowledge of front of house hospitality operations or similar work which demonstrated knowledge and abilities within a guest services environment o Must possess the knowledge and skills necessary to perform job duties. o Must pass a pre-employment criminal background check. The Benefits begin DAY ONE: We know you work hard, and cultivate the very best solutions for your family - and that's why we offer a competitive federal salary & comprehensive benefit plan. o Benefits begin on DAY ONE Medical/Vision & Dental 401(k) & Pension Plan Life & Disability Insurance Sick and annual leave accruals Tuition reimbursement program Continuity of Employment Programs for Military Spouses Tax Free shopping, worldwide, at any Navy Exchange location Access to on-base amenities, including lodging, bowling, gym, movie theaters, & much more (where available)! Employee Assistance Plan (EAP)* *Includes LifeMart Discount Savings Program Qualifications: GENERAL EXPERIENCE One year of experience in administrative professional investigative or other responsible work which enabled the applicant to gain a general knowledge of business practices and administrative processes skill in dealing with others in person-to-person work relationships and the ability to exercise mature judgment. Ability to effectively communicate both orally and written with proficient English. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE 1 year of academic study above the high school level successfully completed in a hotel lodging hospitality school may be substituted at the rate of one-half academic year of study for 6 months of general experience provided such study included a minimum of 6 semester hours or the equivalent per year in subjects related to the specialized field. AND SPECIALIZED EXPERIENCE Two years of responsible experience in administrative supervisory professional or technical work that demonstrated knowledge of front of house hospitality operations or similar work which demonstrated knowledge and abilities within a guest services environment. Including basic math and reading skills experience with computers knowledge of software programs including knowledge of the property management system and experience handling large amounts of cash.



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HOUSEKEEPING ATTENDANT, NAVY GATEWAY INNS & SUITES SAN DIEGO, Flexible (0 - 19.5 hours) - Navy Exchange Services (NEX)
Posted: Feb 22, 2024 22:26
SAN DIEGO, CA
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Title: HOUSEKEEPING ATTENDANT, NAVY GATEWAY INNS & SUITES SAN DIEGO, Flexible (0 - 19.5 hours) Location: United States-California-San Diego Job Number: 240000OA Come work for us as a FEDERAL EMPLOYEE , and help support our mission by providing customers with quality goods and services at a savings and to support quality of life programs for active duty military, retirees, reservists and their families. By choosing to work for the NEXCOM Enterprise, you will enjoy one of the best benefit packages available anywhere: - PAID ANNUAL AND SICK LEAVE - MEDICAL/DENTAL INSURANCE - FLEXIBLE SPENDING ACCOUNT - PENSION PLAN - 401k SAVINGS PLAN - LIFE INSURANCE - TAX FREE SHOPPING PRIVILEGES - FREE BUS PASSES/FREE PARKING - ACCESS TO NAVY LODGE HOTELS WORLD-WIDE Job Summary: Incumbents of this position are responsible for managing business-based lodging for a mobile defense community. The NGIS program provides services amenities and accommodations that are similar to those provided by quality commercial hotels. Duties and Responsibilities: - Cleans guest rooms and other assigned areas. Operates cleaning equipment, e.g. vacuum cleaner, carpet cleaner, waxer and polisher. Empties wastebaskets, dusts, waxes and polishes room furniture. Also washes walls, partitions, air vents, disinfects and deodorizes toilet bowls, lavatories, etc. Washes and replaces window treatments and cleans ceiling fixtures. Changes light bulbs and room partitions using ladders and scaffolds. Moves furniture to clean under and behind; uses step stool to clean window and window treatments, cabinet tops, mirrors and picture frames. Cleans bathroom areas including tub, tile, walls, commode, floors and vanity. Cleans kitchen area including stoves, ovens, microwave, refrigerator, cabinets and floor. Washes and disinfects dishes, utensils and cookware. - Cleans iron and ironing board and replaces cover, as necessary. Cleans and ensures proper functionality of luggage racks and ensures proper number of male/female hangers are available in closets. Ensures TVs are clean and programmed to proper channel and volume; alarm clocks are properly programmed with back up battery, and in-room phones are clean, properly programmed and in working condition. - Places proper number of amenities in room to include consumables and non-consumables. Removes and replaces bed linen, inspects mattresses and pull-out sofas. Moves/re-positions beds upon guest checkout, weekly or at a guest's request. - Greets and welcomes guests upon sight, always maintaining outstanding guest relations. - Ensures privacy and security of guests is maintained at all times. - Cleans, vacuums and mops corridors, stairways, guest laundry, patios and balconies. Shampoos rugs/carpets and polishes rails of stairways on a regular basis. Completes scheduled carpet cleaning using heavy (industrial type) carpet cleaners and equipment. - Performs deep cleaning as required by program standards (e.g. on a scheduled basis and upon check-out of guests in -pet friendly- rooms and in rooms that had an ADA service animal), which includes but is not limited to: defrosting the refrigerator, cleaning windows (inside and out), carpet cleaning (shampoo and/or spot treatment), cleaning walls and other such tasks. - Maintains cleanliness and order of storage rooms. - Continually communicates the status of cleaned rooms and other spaces to supervisor through completion of daily assignments or property management system in the housekeeping department. - Accomplishes minor repairs and maintenance of equipment used and reports to supervisor when major repair or replacement is required. - Cleans and inspects exterior spaces such as parking lots and outside passage ways. - May be required to load and unload trucks/vans. Assists with the receipt of supplies from vendors, the assembly, separation, storage and delivery of merchandise by opening boxes and crates. May also be required to move heavy by use of hand truck. Uses common hand tools such as hammers, pliers, box cutters, crowbar and shears for cutting bands. - Responsible for the pass key and other keys as assigned. Returns all keys at the end of each shift. - Must report immediately to the supervisor such things as no luggage in a stay-over guest room, no service needed, room status vacancies, extra guests, unauthorized pets, and any other unusual circumstances. - Reports any "lost and found" items to the housekeeping supervisor immediately, listing the room number or area where item(s) was found. - May be responsible for the set-up and breakdown/clean-up of the complimentary "self-service" breakfast bar. Assists with preparing, heating, displaying and replenishing breakfast items available to guests during breakfast hours. Ensures surrounding area is returned to its original state and free of all left-over food by the end of designated breakfast hour. Required to obtain proper food handling certifications as applicable. - Completes all required safety & security training. - Maintains a clean and safe environment. Applies knowledge of blood-borne pathogens safety measures to determine potential safety concerns related to contaminated linens and personal care items. Follows all NEXCOM Hospitality Group (NHG) protocols during daily service activity. - Performs laundry operations at the facility. - May be required to possess a valid state driver's license to travel to other lodging facilities as required within the normal scope of duties. - May be required to obtain NHG housekeeping certification within 6 months of employment as well as other certification requirements. - Performs other related duties as assigned. This position is covered by American Federation of Government Employees, Local 1235 Union Agreement. Qualifications: No experience required; High School graduate or equivalent preferred. Physical requirements: moderate physical effort, moving furniture and the use of hand or lightweight powered cleaning equipment.



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SALES ASSOCIATE - Navy Exchange Services (NEX)
Posted: Feb 22, 2024 22:26
MEMPHIS, TN
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Title: SALES ASSOCIATE Location: United States-Tennessee-Memphis Job Number: 240000L5 JOB SUMMARY As a sales associate, you will be the face of our company! You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational, insightful, and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization. DUTIES AND RESPONSIBILITIES CUSTOMER SERVICE - Proactively engage and make a connection with customers. - Asking questions and listening to customer's needs. - Directing customers to merchandise; informing them about upcoming events, promotions, mobile offers, STAR card - Provide premier customer service. - Cooperate and build positive, inclusive and respectful relationships; take accountability for your own actions and outcomes. ORGANIZATION - Maintaining store appearance. SALES - Cross-selling products and knowing layout of the store. - Make suggestions to customer on latest trends and current promotions based on customer's individual needs. - Upselling products. - Learning product features; keeping up with the latest trends; leveraging company tools and technology to confidently provide the customer with product knowledge/specs. - Using a Point-of-Sales system, processing cash exchanges, discounts, gift cards, credit cards, debit cards (cash handling) including counting money and returning accurate amounts to customer. - Completing various forms of paperwork, reports, and reconciliation. INVENTORY - Be the keeper of merchandise, complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. (May participate in periodic inventories) DEPENDABILITY - Adherence to assigned work schedule. Accurate and complete follow through on work assignments. - Other Duties as assigned. QUALIFICATIONS PRODUCT KNOWLEDGE - Basic knowledge of products/merchandise. EXPERIENCE - Retail experience, preferred but not required. COMMUNICATION SKILLS - Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper etiquette. MATHEMATICAL SKILLS - Basic math functions such as addition, subtraction, multiplication, and division. REASONING ABILITY - Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision. PHYSICAL DEMANDS/WORK ENVIRONMENT This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50 lbs. in some departments. Work typically performed indoors but may be assigned outdoors depending upon location. OTHER SKILLS Enthusiastic, friendly, and energetic with a desire to provide outstanding service. WORK HOURS Available to work a variety of hours, which may include early mornings, evenings, weekends and holidays. Qualifications: No experience required. High school graduate or equivalent preferred.



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HOUSEKEEPING LEAD - Navy Exchange Services (NEX)
Posted: Feb 22, 2024 22:26
PENSACOLA, FL
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Title: HOUSEKEEPING LEAD Location: United States-Florida-Pensacola Job Number: 240000OF Job Summary: Serves as a working leader at a Navy Gateway Inn and Suites and or Navy Lodge property responsible for leading and inspecting work of team members in performing housekeeping duties ensuring program standards are met. Regularly performs the full range and scope of housekeeping services the same as a Housekeeping Attendant including but not limited to cleaning guest rooms public spaces storage areas laundry rooms exterior space etc. These services include but are not limited to vacuuming mopping dusting scrubbing washing moving items polishing cleaning removal of debris trash transporting clean and dirty linen towels etc. Uses hand and powered cleaning equipment in connection with performing duties. Duties and Responsibilities: As working leader is responsible for overseeing and passing on to Housekeeping Attendants information instructions received from the supervisor manager. Assists in the training of new associates answers questions regarding changes to policies procedures and pertinent directives. Ensures work schedules are adhered to keeps supervisor apprised of work status assignments and advises concerning problem areas. Trains and demonstrates proper work methods and procedures for all personnel. Assures the most efficient and economical methods of cleaning and maintaining guest rooms are implemented. Ensures required cleaning materials and linen are available. Works along with and accomplishes work of the same kind and level as that performed by the associates led. Maintains information on housekeeping work performed by room number of occupants departure and arrival dates etc. Maintains continuity in the absence of immediate supervisor. Greets and welcomes guests upon sight always maintaining outstanding guest relations. Conducts daily inspections of rooms housekeeping carts common areas laundry facilities and maintains written documentation of these inspections. Ensures privacy and security of guests are maintained at all times. Responsible for the security of all items in the storeroom and or assigned storage areas. Determines and places orders for cleaning supplies in-room amenities and other materials or equipment needed by the housekeeping staff and ensures items are available when required. Ensures equipment is properly maintained stored and accounted for. Issues amenities supplies and linen to the Housekeeping Attendants and performs a monthly quarterly inventory as required. Handles guest and or staff suggestions and complaints resolving problems in a tactful and diplomatic manner referring difficult and or unusual situations to the supervisor for resolution. Regularly performs the full range and scope of housekeeping services including but not limited to cleaning guest rooms public spaces storage areas laundry rooms exterior space etc. These services include but are not limited to vacuuming mopping dusting scrubbing washing moving items polishing cleaning removal of debris trash transporting clean and dirty linen towels etc. Uses hand and powered cleaning equipment in connection with performing duties. May be responsible for the set-up and breakdown clean-up of the complimentary self-service breakfast bar. Assists with preparing heating displaying and replenishing breakfast items available to guests during breakfast hours. Ensures surrounding area is returned to its original state and free of all left-over food by the end of designated breakfast hour. Required to obtain proper food handling certifications as applicable. Maintains a clean and safe environment. Applies knowledge of blood-borne pathogens safety measures to determine potential safety concerns related to contaminated linens and personal care items. Follows all NEXCOM Hospitality Group NHG protocols during daily service activity. Performs and inspects laundry operations at the facility. Required to possess a valid state driver s license to travel to other lodging facilities as required within the normal scope of duties. May be called upon to maintain operations during inclement weather and other emergencies for short period of time in the absence of immediate supervisor. May be required to obtain NHG housekeeping certification within 6 months of employment as well as other certification requirements. Performs other related duties as assigned Qualifications: No experience required. Preferences: High School graduate or equivalent preferred 6 months housekeeping experience Leadership and or training experience



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VENDING OPERATIONS WORKER - Navy Exchange Services (NEX)
Posted: Feb 21, 2024 23:05
GOOSE CREEK, SC
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Title: VENDING OPERATIONS WORKER Location: United States-South Carolina-Goose Creek Job Number: 240000MW Job Summary Performs various duties including but not limited to: maintaining/monitoring, and replenishing vending merchandise, specific product lines, as well as the maintenance and operation of vending machines, money changing machines and Micro Markets machines/equipment. Operates a motor vehicle throughout the geographical area, military installations and on public roads for long and short trips in accordance with job duties and responsibilities. Duties and Responsibilities - Maintains Exchange owned machines daily in an assigned location. Inspects, replenishes machines with hot/cold foods and/or snack and/or beverages, and/or miscellaneous items. (i.e. sandwiches, cakes, pies, popcorn, salads, fruits, pastry, sodas, yogurt, laundry detergent, etc.). Checks refrigerated machines to ensure health codes are adhered to, (i.e., expiration dates of yogurt, sandwiches, etc.) and that foods are not spoiled; removes aged foods or other merchandise from machines. - Utilizes various hand operated dollies and carts to load and unload stockroom and various vending machines at assigned location. Requisitions additional vending merchandise to ensure an in-stock position at the location at all times. Rotates merchandise on a first in, first out basis to ensure the freshest inventory is available. Receives and verifies various vending merchandise deliveries and stocks and secures merchandise. - Performs work involved in the control of the operation of vending machine service such as soft drink vendors, snack machines, washing machines, automatic dryers, etc. - Communicates daily or more frequently to supervisor with location requests and complaints. Assist supervisor in developing plans for storage and arrangement of merchandise in accordance with NEX policies. - Lays out storage space, assist with establishing item/merchandise location (i.e. organization and/or arrangement), and identifies high and low usage merchandise in accordance with NEX policies and procedures. - Assist supervisor with identifying new merchandise/product lines to include in the vending business operation, and recommend adjustments in supply levels based on the utilization of inventory products. - Sets up and maintains prices in vending machines on items being sold. - Assists in relocating and installing new machines at locations; cleans interior and exterior using appropriate cleaning solutions. Makes minor repairs, settings and adjustments on all vending machines serviced as needed, and removes cash as serviced. Records machine servicing information by use of a computerized hand held device, or will be required to complete a Cash Collection Slip (SS/411). - Collects monies from vending machines at locations according to established schedule, and secures money inside vehicle safe. As required, accompanies Vending Contractors, verifying cash taken from vendor owned machines. Clears coin jams and makes refunds at designated locations as required. - Turns in collected money bags and SS/411 forms for machines serviced to NEX Cash Room cage in accordance with established procedures. - Responsible for assigned permanent change fund and verifies daily. - Maintains vending machines, vehicles, stockroom and handling equipment in accordance with established procedures and Navy Guidelines. - Receives and verifies various vending merchandise deliveries and stocks and secures merchandise within the vending warehouse and or vending truck. - Is responsible for the inventory control of products. Completes weekly truck inventory. - Maintains liaison with location management and customers to develop a positive customer relations atmosphere. Carries out policies with premier customer service. - Operates motor vehicle or panel truck (3/4 ton) throughout the geographical area and on public roads and military installations for long and short trips in the performance of duties. Loads and unloads merchandise by hand or dolly; insures that merchandise is protected from damage or bad weather. Prepares and maintains Daily Trip Report of all trips made. - Performs inspection of vehicle for proper maintenance such as checking gas and oil, tune-ups, etc. Cleans vehicle and secures in designated area at end of day. Obtains receipt for all repairs and maintains records of repairs made. Does preventive maintenance on vehicle to include checking oil and fluids. - May be assigned to clean and maintain in a clean and orderly manner the area in which machines are located; sweeps, mops floors, cleans machines and empties trash cans. - Assist in the Micro Market during demanding business needs. Performs other related duties as assigned. PHYSICAL EFFORT: Regularly lifts and transports moderately heavy objects weighing up to 40 lbs. Occasionally handles heavier items with assistance or materials handling equipment. Regular walking, bending, reaching required. WORKING CONDITIONS: Work is performed both inside and outside. Incumbent is occasionally exposed to bad weather conditions while loading and unloading vehicle. Drives in all types of bad weather and is subject to cuts and bruises. JOB REQUIREMENTS: 1. Must possess a valid state driver's license or a valid commercial driver's license (CDL). 2. Must possess the knowledge and skills necessary to operate a motor vehicle safely. 3. Must be able to pass appropriate background checks needed for the specific area of responsibility (e.g. Federal, DOD, Security Clearance, etc.). 4. Pass the GSA defensive driving course. Qualifications: Total of two 2 years experience consisting of the following: GENERAL EXPERIENCE One 1 year of experience that provided the applicant with knowledge and skill to carry out basic retailservices selling duties. OR SUBSTITUTION OF EDUCATION FOR GENERAL EXPERIENCE One year of high school education may be substituted for 3 months of general experience up to a High School Diploma or GED for one year of general experience. AND SPECIALIZED EXPERIENCE One 1 year of experience that provided the applicant with the knowledge and skill to perform various duties involving stocking merchandise transfers receiving merchandising of product and or food handling processes within a retail or services environment. PHYSICAL REQUIREMENTS Regularly lifts and transports moderately heavy objects weighing up to 40 lbs. Occasionally handles heavier items with assistance or materials handling equipment. Regular walking bending reaching required. JOB REQUIREMENTS 1. Must possess a valid state drivers license. 2. Must possess the knowledge and skills necessary to operate a motor vehicle safely. 3. Must be able to pass appropriate background checks needed for the specific area of responsibility e.g. Federal DOD Security Clearance etc.. 4. Pass the GSA defensive driving course.



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SALES ASSOCIATE - Navy Exchange Services (NEX)
Posted: Feb 21, 2024 23:05
GOOSE CREEK, SC
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Title: SALES ASSOCIATE Location: United States-South Carolina-Goose Creek Other Locations: United States-South Carolina-Goose Creek Job Number: 240000N3 Job Summary: As a sales associate you will be the face of our company You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization. Duties and Responsibilities: CUSTOMER SERVICE - Proactively engage and make a connection with customers. - Asking questions and listening to customer s needs. - Directing customers to merchandise informing them about upcoming events promotions mobile offers STAR card - Provide premier customer service. - Cooperate and build positive inclusive and respectful relationships take accountability for your own actions and outcomes. ORGANIZATION - Maintaining store appearance. SALES - Cross-selling products and knowing layout of the store. - Make suggestions to customer on latest trends and current promotions based on customer s individual needs. - Upselling products. - Learning product features keeping up with the latest trends leveraging company tools and technology to confidently provide the customer with product knowledge specs. - Using a Point-of-Sales system processing cash exchanges discounts gift cards credit cards debit cards cash handling including counting money and returning accurate amounts to customer. - Completing various forms of paperwork reports and reconciliation INVENTORY - Be the keeper of merchandise complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories DEPENDABILITY - Adherence to assigned work schedule. Accurate and complete follow through on work assignments - QUALIFICATIONS PRODUCT KNOWLEDGE - Basic knowledge of products merchandise EXPERIENCE - Retail experience preferred but not required COMMUNICATION SKILLS - Strong interpersonal and communication skills. Ability to read write and interpret instructional documents such as safety rules operating and maintenance instructions and procedure manuals. Ability to effectively communicate with customers peers and management. Ability to communicate on the telephone with proper etiquette. MATHETMATICAL SKILLS - Basic math functions such as addition subtraction multiplication and division. REASONING ABILITY - Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision. PHYSICAL DEMANDS WORK ENVIRONMENT This position involves constant moving talking hearing reaching grabbing and standing for at least two consecutive hours. May occasionally involve stooping kneeling crouching and climbing ladders. Vision abilities include close vision color vision depth perception and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location. OTHER SKILLS Enthusiastic friendly and energetic with a desire to provide outstanding service. WORK HOURS Available to work a variety of hours which may include early mornings evenings weekends and holidays Qualifications: No experience required. High school graduate or equivalent preferred.



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SALES ASSOCIATE - Navy Exchange Services (NEX)
Posted: Feb 21, 2024 23:05
ANNAPOLIS, MD
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Title: SALES ASSOCIATE Location: United States-Maryland-Annapolis Job Number: 240000NT Job Summary: As a sales associate you will be the face of our company. You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization. Duties and Responsibilities: CUSTOMER SERVICE . Proactively engage and make a connection with customers. . Asking questions and listening to customer's needs. . Directing customers to merchandise informing them about upcoming events promotions mobile offers STAR card . Provide premier customer service. . Cooperate and build positive inclusive and respectful relationships take accountability for your own actions and outcomes. ORGANIZATION . Maintaining store appearance. SALES . Cross-selling products and knowing layout of the store. . Make suggestions to customer on latest trends and current promotions based on customer s individual needs. . Upselling products. . Learning product features keeping up with the latest trends leveraging company tools and technology to confidently provide the customer with product knowledge specs. . Using a Point-of-Sales system processing cash exchanges discounts gift cards credit cards debit cards cash handling including counting money and returning accurate amounts to customer. . Completing various forms of paperwork reports and reconciliation INVENTORY . Be the keeper of merchandise complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories DEPENDABILITY . Adherence to assigned work schedule. Accurate and complete follow through on work assignments . Other Duties as assigned QUALIFICATIONS: PRODUCT KNOWLEDGE . Basic knowledge of products merchandise EXPERIENCE . Retail experience preferred but not required COMMUNICATION SKILLS . Strong interpersonal and communication skills. . Ability to read write and interpret instructional documents such as safety rules operating and maintenance instructions and procedure manuals. . Ability to effectively communicate with customers, peers, and management. . Ability to communicate on the telephone with proper etiquette. MATHETMATICAL SKILLS . Basic math functions such as addition subtraction multiplication and division. REASONING ABILITY . Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. . Ability to work as part of a team and take initiative independent of direct supervision. PHYSICAL DEMANDS WORK ENVIRONMENT . This position involves constant moving talking hearing reaching grabbing and standing for at least two consecutive hours. . May occasionally involve stooping kneeling crouching and climbing ladders. . Vision abilities include close vision color vision depth perception and ability to adjust focus. . Involves lifting at least 25 lbs. and up to 50lbs in some departments. . Work typically performed indoors but may be assigned outdoors depending upon location. OTHER SKILLS . Enthusiastic friendly and energetic with a desire to provide outstanding service. WORK HOURS . Available to work a variety of hours which may include early mornings evenings weekends and holidays Qualifications: No experience required. High school graduate or equivalent preferred.



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(NEX LITTLE CREEK) - SALES ASSOCIATE - SPORTING GOODS - Navy Exchange Services (NEX)
Posted: Feb 21, 2024 23:05
VIRGINIA BEACH, VA
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Title: (NEX LITTLE CREEK) - SALES ASSOCIATE - SPORTING GOODS Location: United States-Virginia-Virginia Beach Job Number: 240000KF Job Summary: As a sales associate you will be the face of our company You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization. Duties and Responsibilities: CUSTOMER SERVICE - Proactively engage and make a connection with customers. Asking questions and listening to customer s needs. Directing customers to merchandise informing them about upcoming events, promotions, mobile offers, STAR card Provide premier customer service. Cooperate and build positive, inclusive, and respectful relationships, take accountability for your own actions and outcomes. ORGANIZATION - Maintaining store appearance. SALES - Cross-selling products and knowing layout of the store. Make suggestions to customer on latest trends and current promotions based on customer's individual needs. Upselling products. Learning product features keeping up with the latest trends leveraging company tools and technology to confidently provide the customer with product knowledge specs. Using a Point-of-Sales system processing cash, exchanges, discounts, gift cards, credit cards, debit cards, cash handling including counting money and returning accurate amounts to customer. Completing various forms of paperwork, reports, and reconciliation INVENTORY - Be the keeper of merchandise, complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories DEPENDABILITY - Adherence to assigned work schedule. Accurate and complete follow through on work assignments Other Duties as assigned This position is represented by the American Federation of Government Employees Local 22 QUALIFICATIONS PRODUCT KNOWLEDGE - Basic knowledge of products merchandise EXPERIENCE - Retail experience preferred but not required COMMUNICATION SKILLS - Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper etiquette. MATHETMATICAL SKILLS - Basic math functions such as; addition, subtraction, multiplication, and division. REASONING ABILITY - Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative, independent of direct supervision. PHYSICAL DEMANDS WORK ENVIRONMENT This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include; close vision, color vision, depth perception, and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location. OTHER SKILLS Enthusiastic, friendly, and energetic with a desire to provide outstanding service. WORK HOURS Available to work a variety of hours which may include; early mornings, evenings, weekends and holidays Qualifications: No experience required. High school graduate or equivalent preferred.



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BARBER FULL TIME w/Benefits - Navy Exchange Services (NEX)
Posted: Feb 21, 2024 23:05
JACKSONVILLE, FL
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Title: BARBER FULL TIME w/Benefits Location: United States-Florida-Jacksonville Job Number: 240000IR This is a Full-Time position which offers excellent benefits to include: Medical & Dental Insurance, Life Insurance, Short-Term and Long-Term Disability Insurance, Paid Annual & Sick Leave, Matching 401K Plan, Pension Plan, and more! Job Summary: Performs a variety of barbering services at a main branch or location haircare facility for authorized military and civilian personnel. Duties and Responsibilities: Provides barbering hair care services for clients which include shampooing and conditioning cutting shaping sideburns nape of neck middle and top part of the head into various haircuts and styles to suit client shaves face styles mustache and beard. Massages neck face and scalp. Checks client s scalp and hair for visible disorders such as sores abrasions diseases which might interfere with requested barbering services. Consults with client on matters pertaining to their hair care needs. Maintains combs in solution and sanitizes equipment in chemical or physical agent. Responsible for the upkeep and cleanliness of designated work station and shop. Makes necessary preparations for shampoo and towels to be used to minimize delay of customer services. Makes minor repairs on equipment such as replacing switches plugs and cords etc. Operates cash register prepares hair care chits collects and accounts for cash received from clients balances daily sales using Salesperson s Daily Cash Report. Sells hair care products to clients and maintains Daily Appointment Book by name of client time and Stylist Barber assigned. May open and close shop. Assists with monthly inventory. Carries out policy of courtesy and customer service. Ensures 100 client satisfaction. Works under the general supervision of a designated supervisor. Carries out assignments with independence within prescribed policies and procedures exercises tact in dealing with clients. Work is reviewed in terms of quality of services provided and client satisfaction achieved. Performs other related duties as assigned. PHYSICAL EFFORT Requires continual use of both arms and legs which involves frequent standing reaching and light lifting. Objects handled such as beauty service apparatus appliances etc. seldom weigh in excess of 5 pounds. Dexterity is required in applying manual techniques. WORKING CONDITIONS Work is performed inside a haircare facility with proper lighting sufficient plumbing and heating adequate aisle space strong water pressure plenty of hot water adequate electric power and outlets for appliances and apparatus. Incumbent is subject to the possibility of cuts burns strains and electric shock and is exposed to hair cuttings skin conditions common colds and communicable diseases. Is required to wear a smock wash hands thoroughly and frequently with soap and water sanitize barbering tools after each use. MINIMUM QUALIFICATION REQUIREMENTS Graduate of an accredited school of barber culture or cosmetology and possession of a valid State License in Barbering or cosmetology Qualifications: EDUCATION AND LICENSE: Graduate of an accredited school of barber culture or cosmetology and possession of a valid State License in Barbering or Cosmetology. Candidates selected for hire who possess a U.S. State License in Cosmetology from a State other than the State the position is located must obtain a valid State License in Barbering or Cosmetology in the State the position is located within six months from the date of hire. PHYSICAL REQUIREMENTS: Continual use of both arms and legs involving frequent standing reaching and light lifting. Objects handled such as barber service apparatus appliances etc. dexterity is required in applying manual techniques.



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(NORFOLK NAVY GATEWAY INNS AND SUITES)GARDENER - Navy Exchange Services (NEX)
Posted: Feb 21, 2024 23:05
NORFOLK, VA
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Title: (NORFOLK NAVY GATEWAY INNS AND SUITES)GARDENER Location: United States-Virginia-Norfolk Job Number: 240000O1 Job Summary Position is responsible for performing a variety of duties necessary for the maintenance of the grounds and outside of buildings. Duties and Responsibilities Ensures security of all guests is maintained at all times. Ensures guest privacy is maintained at all times. Maintains appearance of external areas of buildings to include walkways entryways paths sidewalks and driveways. Rakes shovels to ensure areas are clear of leaves, dirt, ice and snow. Removes weeds and unwanted plants from cracks joints and crevices. May assist with maintenance and care of building exteriors as needed to include washing windows and entry doors, cleaning sills, pressure washing building exteriors, and maintaining and ensuring the cleanliness of gazebos, decks, spa areas etc. Work includes gardening ,general care of grounds including picking up trash and debris, cutting grass, planting and transplanting grass ground cover flowers shrubs and trees. Controls and prevents pests, vertebrate rodents, birds, etc and plant pests such as weeds, plant diseases and fungi. Maintains lawns to include laying sod, aerating existing lawns, seeding, mowing and trimming edges with the use of applicable hand and power tools. Prunes and trims flowers, shrubs and hedges for a neat appearance. Rakes shovels to ensure areas are clear of leaves, dirt, ice and snow to ensure patron safety and visibility surrounding buildings and other areas. Inspects plants for obvious plant diseases plant insects and unusual or poor plant growth and reports these conditions to the supervisor. Operates equipment to include hand mowers, standing mowers, weed cutters and a variety of hand tools. May operate a tractor with pull mower. May be required to greet guests at time of arrival and offer assistance with luggage directions base services and local area information. - May be required to store and track guest luggage in a secure area. Performs other related duties as required This position is represented by the American Federation of Government Employees, Local 22 Qualifications: GENERAL EXPERIENCE Eighteen months experience performing gardening and grounds maintenance work. SUBSTITUTION OF EDUCATION FOR EXPERIENCE One year of high school education may be substituted for 3 months of experience up to a High School Diploma or GED for 12 months of experience.



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(NORFOLK NEX) SALES ASSOCIATE (MINIMART) - Navy Exchange Services (NEX)
Posted: Feb 21, 2024 23:05
NORFOLK, VA
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Title: (NORFOLK NEX) SALES ASSOCIATE (MINIMART) Location: United States-Virginia-Norfolk Job Number: 240000NK Job Summary : Sells general merchandise to customers exercising professional selling techniques. Works as part of a sales team to provide service which anticipates and exceeds customer expectations. Assists in all aspects of ensuring full operation of the Food and Beverage Convenience Bar, to include, but not limited to opening and closing the Convenience Bar, preparing, displaying, replenishing goods, and cleaning stations and equipment as necessary. Duties and Responsibilities Applicable to Minimarts operating a Food and Beverage Convenience Bar Greets and engages customers in conversation for purposes of providing sales related assistance. Assists in the selection of merchandise and suggests additional items to complement the customer s selections. Where applicable offers customers the opportunity to purchase extended product warrantees. Explains coverage benefits and price. Interacts with customers and coworkers in a friendly and professional manner which includes adhering to NEX dress code uniform standards and assisting supporting sales team members to the maximum extent possible. Becomes knowledgeable regarding merchandise selected including proper set-up, use, care, characteristics of various product price points warrantee coverage etc. Communicates product-related information to customers knowledgeably and legibly. Ensures assigned areas are fully stocked and merchandise is neatly arranged. Communicates with supervisor, store manager etc. regarding stock additions, deletions, fast and slow selling merchandise, customer preferences needs problems etc. Participates in department meetings and actively seeks to exchange ideas regarding improvements in customer service, job performance achievement of store department sales goals etc. Completes sales transactions efficiently. Thanks customers for their patronage. As required performs cash register transactions. Performs all types of cash register transactions, cash, charge, check gift certificates layaway etc. in an accurate and procedurally correct manner. Advises customers of upcoming sales events and services available throughout the Navy Exchange such as gift wrapping, engraving, delivery, gift certificates etc. Offers customers the opportunity to open a NEXCARD account and informs customers of NEXCARD account benefits. Becomes knowledgeable in NEX store policies including Richter Merchandising, System functions and operation, merchandise returns, price matching, check cashing, rain checks, etc. Handles customer returns and problems tactfully and efficiently. Applies store policies consistently and intelligently ensuring customer satisfaction as the end result. Maintains a high level of awareness in assigned areas and offers excellent customer service to all patrons, internal and external in order to deter theft. Unpacks stages and moves merchandise as assigned. Assists in creating store displays and in performing periodic inventories. Completes paperwork associated with merchandise inventory, movement, price adjustments, customer returns, cash register operation, etc. accurately and completely. Eligible for and participates in applicable commission and gainsharing sales incentive programs. Is required to lift up to 25 lbs. as it relates to job duties including but not limited to assisting customers, lifting, merchandise, assisting with stocking sales area as necessary etc. Applicable to Minimarts operating a Food and Beverage Convenience Bar, Incumbents may be required to perform all or any combination of the following Open and close the Food and Beverage Convenience Bar. Ensure all equipment is turned on during opening of the Minimart and turned off during closing i.e. display merchandiser signs etc. . Preheats and display products in heated display merchandiser. Ensure sufficient goods and products are readily available for customers by replenishing products and condiments i.e. napkins, straws, cups, lids, creamer, sugar, etc required in the holding bins on the beverage bar. Ensure all products remaining at the close of business are time dated when placed in the refrigerator. Ensure cleaning of small wares equipment throughout the day and at closing effective time dating of food and beverage products to ensure quality and food integrity. Monitors the temperature on refrigerators and freezers a minimum of 3 times daily i.e. early morning mid-day and late afternoon to ensure equipment is maintaining required temperature. May be required to attend a 4-hour food safety training session initially and required an annual refresher thereafter. Performs other related duties as assigned. This position is represented by the American Federation of Government Employees, Local 53 Qualifications: No experience required. High school graduate or equivalent preferred.



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(NORFOLK NEX) SALES ASSOCIATE (MINIMART) - Navy Exchange Services (NEX)
Posted: Feb 21, 2024 23:05
NORFOLK, VA
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Title: (NORFOLK NEX) SALES ASSOCIATE (MINIMART) Location: United States-Virginia-Norfolk Job Number: 240000NL Job Summary Sells general merchandise to customers exercising professional selling techniques. Works as part of a sales team to provide service which anticipates and exceeds customer expectations. Assists in all aspects of ensuring full operation of the Food and Beverage Convenience Bar, to include but not limited to opening and closing the Convenience Bar, preparing, displaying, replenishing goods and cleaning stations and equipment as necessary. Duties and Responsibilities Applicable to Minimarts operating a Food and Beverage Convenience Bar Greets and engages customers in conversation for purposes of providing sales related assistance. Assists in the selection of merchandise and suggests additional items to complement the customer s selections. Where applicable offers customers the opportunity to purchase extended product warrantees. Explains coverage benefits and price. Interacts with customers and coworkers in a friendly and professional manner which includes adhering to NEX dress code uniform standards and assisting supporting sales team members to the maximum extent possible. Becomes knowledgeable regarding merchandise selected, including proper set-up, use, care, characteristics of various product price points warrantee coverage etc. Communicates product-related information to customers knowledgeably and legibly. Ensures assigned areas are fully stocked and merchandise is neatly arranged. Communicates with supervisor store manager etc. regarding stock, additions, deletions, fast and slow selling merchandise, customer preferences, needs problems etc. Participates in department meetings and actively seeks to exchange ideas, regarding improvements in customer service, job performance, achievement of store department sales goals etc. Completes sales transactions efficiently. Thanks customers for their patronage. As required performs cash register transactions. Performs all types of cash register transactions, cash, charge, check ,gift certificates, layaway etc. in an accurate and procedurally correct manner. Advises customers of upcoming sales events and services available throughout the Navy Exchange such as gift wrapping, engraving, delivery gift certificates etc. Offers customers the opportunity to open a NEXCARD account and informs customers of NEXCARD account benefits. Becomes knowledgeable in NEX store policies including Richter Merchandising, System functions and operation merchandise returns, price matching, check cashing, rain checks, etc. Handles customer returns and problems tactfully and efficiently. Applies store policies consistently and intelligently ensuring customer satisfaction as the end result. Maintains a high level of awareness in assigned areas and offers excellent customer service to all patrons internal and external in order to deter theft. Unpacks stages and moves merchandise as assigned. Assists in creating store displays and in performing periodic inventories. Completes paperwork associated with merchandise inventory, movement, price adjustments, customer returns, cash register operation etc. accurately and completely. Eligible for and participates in applicable commission and gainsharing sales incentive programs. Is required to lift up to 25 lbs. as it relates to job duties including but not limited to assisting customers, lifting merchandise, assisting with stocking, sales area as necessary etc. Applicable to Minimarts operating a Food and Beverage Convenience Bar Incumbents, may be required to perform all or any combination of the following Open and close the Food and Beverage Convenience Bar. Ensure all equipment is turned on during opening of the Minimart and turned off during closing i.e. display merchandiser signs etc. . Preheats and display products in heated display merchandiser. Ensure sufficient goods and products are readily available for customers by replenishing products and condiments i.e. napkins, straws, cups, lids, creamer, sugar, etc ,required in the holding bins on the beverage bar. Ensure all products remaining at the close of business are time dated when placed in the refrigerator. Ensure cleaning of small wares equipment throughout the day and at closing, effective time dating of food and beverage products to ensure quality and food integrity. Monitors the temperature on refrigerators and freezers a minimum of 3 times daily i.e. early morning, mid-day, and late afternoon to ensure equipment is maintaining required temperature. May be required to attend a 4-hour food safety training session initially and required an annual refresher thereafter. Performs other related duties as assigned. This position is represented by the American Federation of Government Employees, Local 53 Qualifications: No experience required. High school graduate or equivalent preferred.



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(NAVY GATEWAY INNS AND SUITES ) GUEST SERVICE REPRESENTATIVE I - Navy Exchange Services (NEX)
Posted: Feb 21, 2024 23:05
NORFOLK, VA
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Title: (NAVY GATEWAY INNS AND SUITES ) GUEST SERVICE REPRESENTATIVE I Location: United States-Virginia-Norfolk Job Number: 240000N8 Job Summary Serves as first point of contact with guests at a Navy Gateway Inn and Suites and or Navy Lodge property and handles all stages of guests stay accommodating special requests as needed and resolving issues that may arise. Responsible for front desk operations, lobby appearance, guest service related office operations and the safety security and privacy of all guests. Duties and Responsibilities Must possess a welcoming manner and positive attitude demonstrate effective communication skills professionally interact with guests answering guest questions concerning lodging facilities amenities and provides information about local attractions Assists guests with all requests in person or via telephone, including but not limited to making confirming and or cancelling room reservations, collecting payments and presenting lodging receipts check-in, check-out process, authorized patron verification, guest room assignments, credit card processing etc. Greets and welcomes guests upon sight always maintaining outstanding guest relations. Communicates with all lodging associates and chain of command concerning operations, guest issues or situations that require immediate attention. Applies knowledge of standard operating procedures, processes and rules governing patron eligibility. Receives requests and processes reservations within established guidelines. When rooms are not available provides a certificate of non-availability, CNA and or alternative lodging options in the area. Assists Front Office Manager Supervisor or Assistant General Manager AGM in handling group reservations, utilizes commitment agreement for all group per brand standards. Reconciles shift transactions of all accounts and outlets of the property ensuring complete balancing while maintaining guest service at all times. Interacts with guests and receives and resolves guests complaints including but not limited to adjusting room fees, adjusting check-in, check-out times consistent with program policy and refers unusual issues to immediate supervisor for assistance and or resolution. Utilizes judgment and understanding of policies and procedures to better assist guests. Registers and assigns rooms to guests issuing room keys or cards transmits and receives messages and keeps records of occupied rooms and guest accounts, makes and confirms reservations, presenting statements and collecting payments as necessary. Operates a multi-line telephone system records and delivers messages as required and answering inquiries pertaining to services base facilities, area attractions and travel directions. Responsible for inventory of all keys and other supplies and or amenities maintained at the front desk. Keeps the front desk and lobby area clean and safe. Responsible for assigned master key. Properly logs in and out using key log for record. Must report lost key to supervisor immediately for security reasons. Assists the Front Office Manager Supervisor or AGM to train and instruct personnel assigned to the Front Desk. Utilizes the Property Management System PMS to access guest information, retrieve reservation information and change or cancel reservations as requested by the guests. Verifies registration information, secures a credit card for incidental expenses and authorizes credit card for room charges. Assists the Front Office Manager, Supervisor or AGM in ensuring that the Lost and Found is utilized in Property Management System and disposal processes are adhered to according to brand standards. Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guests to a different room when required. Operates POS to record sales from convenience store if applicable . May assist in maintaining and stocking adequate supply levels. Ensures all wake up calls are handled promptly and properly. Types any miscellaneous memos, correspondence required in the course of performing assigned duties. Exchanges and maintains rotating change fund and daily log of moneys received and deposited. Securely maintains all records and access to guest safety deposit boxes if applicable. May be required to generate and print various reports from the PMS such as Expected Arrivals Departure List In-House Guest List and Night Audit reports as well as other daily monthly or annual occupancy reports. Verifies accuracy of charges and makes appropriate changes if errors occur. Completes all computer generated reports as assigned and notates any account discrepancies for action by management. Prepares Close Bank Report and receipts at the end of each shift in accordance with established procedures. May be responsible for the set-up and breakdown, clean-up of the complimentary self-service breakfast bar. Assist with preparing heating, displaying and replenishing breakfast items available to guests during breakfast hours. Ensures surrounding area is returned to its original state and free of all left-over food by the end of designated breakfast hour. Required to obtain proper food handling certifications as applicable. May be required to assist in laundry facility and issue deliver supplies to guests. , May be required to possess a valid state drivers license to travel to other lodging facilities as needed within the normal scope of duties. Will be required to work all shifts including weekends and holidays as scheduled. May be called upon to maintain operations during inclement weather and other emergencies for short period of time during the absence of supervisor, GM or AGM. May be required to obtain NEXCOM Hospitality Group NHG front desk certification within 6 months of employmen,t as well as any other requirements. Performs other duties as assigned This position is represented by the American Federation of Government Employees, Local 22 Qualifications: GENERAL EXPERIENCE One 1 year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily. AND SPECIALIZED EXPERIENC E One 1 year progressively responsible experience related to the position to be filled. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.



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Program Manager (Progression Level-I,II,III) - Navy Exchange Services (NEX)
Posted: Feb 20, 2024 23:21
VIRGINIA BEACH, VA
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Title: Program Manager (Progression Level-I,II,III) Location: United States-Virginia-Virginia Beach Job Number: 240000NH This position is remote to local Hampton Roads and local Tidewater area. NOTE: This is a job/grade progression position. Incumbent may progress non-competitively to JBN 8970 (Program Manager (Level 2) upon completion of training and minimum six months incumbency in this position. Selectee will be placed in the position at the level commensurate to their experience. Job Summary: Serve as Junior Program Manager (Level I) within the Program Management Office, under the tutelage of the Director, IT Governance and Administration. Incumbent is responsible for learning and providing assistance on all aspects of the development and implementation of assigned projects. Duties and Responsibilities: - Planning and controlling IT project(s) where required. - Development of Project Management training. - Assists in defining project scope and objectives, and develops project estimates. - Develops detailed work plans, schedules and project estimates and status reports. - Assists in identifying resources and skill sets required to complete projects. - Participates in project meetings with key personnel to ensure timelines and standards are adhered to. - Assists in the hiring process as required. - Recommends project staffing through the assignment of roles and responsibilities to identified team members for assigned projects. - Assists in creating and maintaining project budgets (including the variable consultancy budget applied to the project). - Plans and facilitates status and project review meetings for assigned projects. - Develops and executes program reports and updates. - Assists in developing and maintaining project management standards, tools and procedures, which can be leveraged by all major projects. - Assists in overall project benefit realization tracking and risk management are accomplished - Participates in program presentations, post project reviews and identifies and recommends opportunities for improvement. - Facilitates adoption of Project Management Methodology. - Keeps supervisor up-to-date on all assignments. - Works under the guidance and supervision of the Director, IT Program Management, who provides on-the-job training regarding policies, procedures, goals and objectives on a day-to-day basis in connection with preparing the incumbent for advancement to the next level of project management proficiency. Guides consist of manuals and instructions promulgated by higher authority, those issued by NEXCOM. Review of completed work is normally made for efficiency of operations, soundness of recommendations and adherence to established objectives, policies, procedures and other regulatory material. - Performs other related duties as assigned. This position is designated IT-3 (Non-Sensitive) in accordance with SECNAV M-5510.30 and will require a favorable National Agency Check and Inquiries (NACI). This is a job/grade progression position. Incumbent may progress non-competitively to JBN 8970 (Program Manager (Level 2) upon completion of training and minimum six months incumbency in this position. Qualifications: Must be a US Citizen Level I GENERAL EXPERIENCE: 3 years experience in administrative, technical or investigative work that demonstrated the ability and aptitudes required to perform technical, managerial or analytical work involving management information systems. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE: One year of related academic study above the high school level may be substituted for 9 months of experience up to a maximum of a 4 year bachelor's degree in a business/information systems discipline for 3 years of general experience. AND SPECIALIZED EXPERIENCE: One year of structured Project Management experience, including project planning for business systems, vendor negotiations, coordination of multi-departmental activities, budget planning and tracking for multi-million dollar projects. Or: Two years of progressively responsible experience in a majority of the following: -Retail merchandising, store operations and/or logistics experience including operations management, business definitions, system design reviews, systems deployment planning and execution, training and support. -Experience at a supervisory/management level in a headquarters environment, store operations or a multi-store support distribution center operation. -Functional and/or technical experience with the Oracle Retail suite of products -MS Project experience -Experience developing methodology, including documenting Standard Operating Procedures and business processes. This position is designated IT-3 (Non-Sensitive) in accordance with SECNAV M-5510.30 and will require a favorable National Agency Check and Inquiries (NACI). Requirement for Level II, III : Level II : A total of 5 years of experience, consisting of 3 years General Experience and 2 years Qualified candidates must be U.S. Citizens Total of six years of experience as follows: GENERAL EXPERIENCE: 3 years experience in administrative, technical or investigative work that demonstrated the ability and aptitudes required to perform technical, managerial or analytical work involving management information systems. OR SUBSTITUTION OF EXPERIENCE FOR EDUCATION: One year of related academic study above the high school level may be substituted for 9 months of experience up to a maximum of a 4 year bachelor's degree in a business/information systems discipline for 3 years of general experience. AND SPECIALIZED EXPERIENCE: Two years of progressively responsible experience in a majority of the following: -Retail merchandising, store operations and/or logistics experience including operations management, business definitions, system design reviews, systems deployment planning and execution, training and support. -Experience at a supervisory/management level in a headquarters environment, store operations or a multi-store support distribution center operation. -Project Management experience, including project planning for retail business systems, vendor negotiations, and coordination of multi-departmental activities, budget planning and tracking for multi-million dollar projects. - Functional and/or technical experience with the Oracle Retail suite of products -MS Project experience -Experience developing methodology, including documenting Standard Operating Procedures and business processes. -Business Process Reengineering (BPR) experience utilizing an accepted business process management methodology, e.g. six sigma. This position is designated IT-3 (Non-Sensitive) in accordance with SECNAV M-5510.30 and will require a favorable National Agency Check and Inquiries (NACI). Level III : A total of 6 years of experience consisting of 3 years General Experience and 3 years Specialized Experience of the following: Total of six years of experience as follows: GENERAL EXPERIENCE: 3 years experience in administrative, technical or investigative work that demonstrated the ability and aptitudes required to perform technical, managerial or analytical work involving management information systems. OR SUBSTITUTION OF EXPERIENCE FOR EDUCATION: One year of related academic study above the high school level may be substituted for 9 months of experience up to a maximum of a 4 year bachelor's degree in a business/information systems discipline for 3 years of general experience. AND SPECIALIZED EXPERIENCE: Three years of progressively responsible experience in a majority of the following: -Retail merchandising, store operations and/or logistics experience including operations management, business definitions, system design reviews, systems deployment planning and execution, training and support. -Experience at a supervisory/management level in a headquarters environment, store operations or a multi-store support distribution center operation. -Project Management experience, including project planning for retail business systems, vendor negotiations, and coordination of multi-departmental activities, budget planning and tracking for multi-million dollar projects. -Functional and/or technical experience with the Oracle Retail suite of products -MS Project experience -Experience developing methodology, including documenting Standard Operating Procedures and business processes. -Business Process Reengineering (BPR) experience utilizing an accepted business process management methodology, e.g. six sigma This position is designated IT-3 (Non-Sensitive) in accordance with SECNAV M-5510.30 and will require a favorable National Agency Check and Inquiries (NACI). Job: Applications Systems



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SALES ASSOCIATE - Navy Exchange Services (NEX)
Posted: Feb 20, 2024 23:21
ANNAPOLIS, MD
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Title: SALES ASSOCIATE Location: United States-Maryland-Annapolis Job Number: 240000NF Job Summary : . As a sales associate you will be the face of our company . You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. . You will be directly responsible for assisting customers and helping them recognize the need for our products and services. . Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational insightful and professional. . Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization. Duties and Responsibilities : . CUSTOMER SERVICE o Proactively engage and make a connection with customers. o Asking questions and listening to customers' needs. o Directing customers to merchandise informing them about upcoming events promotions mobile offers STAR card o Provide premier customer service. o Cooperate and build positive inclusive and respectful relationships take accountability for your own actions and outcomes. . ORGANIZATION o Maintaining store appearance. . SALES o Cross-selling products and knowing layout of the store. o Make suggestions to customer on latest trends and current promotions based on customers' individual needs. o Upselling products. o Learning product features, keeping up with the latest trends, leveraging company tools and technology to confidently provide the customer with product knowledge & specs. o Using a Point-of-Sales system processing cash, exchanges, discounts, gift cards, credit cards, debit cards, cash handling including counting money and returning accurate amounts to customer. o Completing various forms of paperwork reports and reconciliation . INVENTORY o Be the keeper of merchandise complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. o May participate in periodic inventories . DEPENDABILITY o Adherence to assigned work schedule. o Accurate and complete follow through on work assignments . Other Duties as assigned QUALIFICATIONS . PRODUCT KNOWLEDGE o Basic knowledge of products & merchandise . EXPERIENCE o Retail experience preferred but not required . COMMUNICATION SKILLS o Strong interpersonal and communication skills. o Ability to read write and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. o Ability to effectively communicate with customers, peers, and management. o Ability to communicate on the telephone with proper etiquette. . MATHETMATICAL SKILLS o Basic math functions such as addition, subtraction, multiplication, and division. . REASONING ABILITY o Ability to multitask while being attentive to customers and remaining flexible to the needs of the business. o Ability to work as part of a team and take initiative independent of direct supervision. . PHYSICAL DEMANDS & WORK ENVIRONMENT o This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. o May occasionally involve stooping, kneeling, crouching, and climbing ladders. o Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. o Involves lifting at least 25 lbs. and up to 50lbs in some departments. o Work typically performed indoors but may be assigned outdoors depending upon location. . OTHER SKILLS o Enthusiastic, friendly, and energetic with a desire to provide outstanding service. . WORK HOURS o Available to work a variety of hours which may include early mornings evenings weekends and holidays Qualifications: No experience required. High school graduate or equivalent preferred.



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(NEX PORTSMOUTH) SUPERVISORY SALES ASSOCIATE - Navy Exchange Services (NEX)
Posted: Feb 20, 2024 23:21
PORTSMOUTH, VA
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Job Description

Title: (NEX PORTSMOUTH) SUPERVISORY SALES ASSOCIATE Location: United States-Virginia-Portsmouth Job Number: 240000MG JOB SUMMARY: As a Supervisory Sales Associate you will be the face of our company to both the associates and our customers You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. You will also be a team leader to the associates ensuring the work environment is positive and productive. Through a continuous learning environment you will be able to stay current on products we sell and able to articulate our purpose in a manner that is educational insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization. DUTIES AND RESPONSIBILITIES: CUSTOMER SERVICE: Proactively engage and make a connection with customers. Asking questions and listening to customer s needs. Directing customers to merchandise informing them about upcoming events promotions mobile offers STAR card. Provide premier customer service. Cooperate and build positive inclusive and respectful relationships take accountability for your own actions and outcomes. ORGANIZATION: Maintaining store appearance. SALES: Cross-selling products and knowing layout of the store. Make suggestions to customer on latest trends and current promotions based on customer s individual needs. Upselling products. Learning product features keeping up with the latest trends leveraging company tools and technology to confidently provide the customer with product knowledge specs. Using a Point-of-Sales system processing cash exchanges discounts gift cards credit cards debit cards cash handling including counting money and returning accurate amounts to customer. Completing various forms of paperwork reports and reconciliation. INVENTORY: Be the keeper of merchandise complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories. Responsible for the security of cash fixed assets and merchandise inventory. Providing direction on assignments including prioritizing projects tasks managing merchandise and inventory. DEPENDABILITY: Adherence to assigned work schedule. Accurate and complete follow through on work assignments. SUPERVISORY REQUIREMENTS: Provides effective leadership demonstrates ability to direct train and motivate associates sets a positive example. Responsible for providing coaching and feedback timely and professionally. Provide direction work assignments training to sales associates provide input to Department Manager on associate performance. May open close locations. Other Duties as assigned. QUALIFICATIONS: Product Knowledge. Moderate level of knowledge of products merchandise. Provide training documentation to sales associates on product features. EXPERIENCE: 1-2 years of Retail or relevant work experience required 1 year of lead or supervisory experience preferred. COMMUNICATION SKILLS: Strong interpersonal and communication skills. Ability to read write and interpret instructional documents such as safety rules operating and maintenance instructions and procedure manuals. Ability to effectively communicate with customers peers and management. Ability to communicate on the telephone with proper etiquette. MATHEMATICAL SKILLS: Basic math functions such as addition subtraction multiplication and division. Ability to use a calculator and calculate percentages and ratios. Must be able to make change in American monetary units. REASONING ABILITY: Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision. Ability to defuse escalated exchanges and create win/win situation. PHYSICAL DEMANDS WORK ENVIRONMENT: This position involves constant moving talking hearing reaching grabbing and standing for at least two consecutive hours. May occasionally involve stooping kneeling crouching and climbing ladders. Vision abilities include close vision color vision depth perception and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location. OTHER SKILLS: Enthusiastic friendly and energetic with a desire to provide outstanding service. WORK HOURS: Available to work a variety of hours which may include early mornings evenings weekends and holidays. Qualifications: GENERAL EXPERIENCE: 1 year responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled. SPECIALIZED EXPERIENCE : 1 year progressively responsible experience in retail sales performing the kind of duties which constitute the principal work of the position to be filled. SUBSTITUTION OF EDUCATION FOR EXPERIENCE: Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience. At any level specialized experience may be substituted for required general experience. Candidates must have demonstrated in their work experience or training that they possess or have potential to develop the qualities of successful supervision.



Job Detail

SUPERVISORY SALES ASSOCIATE - Navy Exchange Services (NEX)
Posted: Feb 20, 2024 23:21
KEY WEST, FL
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Job Description

Title: SUPERVISORY SALES ASSOCIATE Location: United States-Florida-Key West Job Number: 240000MA Job Summary: As a Supervisory Sales Associate you will be the face of our company to both the associates and our customers You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. You will also be a team leader to the associates ensuring the work environment is positive and productive. Through a continuous learning environment you will be able to stay current on products we sell and able to articulate our purpose in a manner that is educational insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization. Duties and Responsibilities: Customer Service - Proactively engage and make a connection with customers. - Asking questions and listening to customer s needs. - Directing customers to merchandise informing them about upcoming events promotions mobile offers STAR card. - Provide premier customer service - Cooperate and build positive inclusive and respectful relationships take accountability for your own actions and outcomes. Organization - Maintaining store appearance. Sales - Cross-selling products and knowing layout of the store. - Make suggestions to customer on latest trends and current promotions based on customer s individual needs. - Upselling products - Learning product features keeping up with the latest trends leveraging company tools and technology to confidently provide the customer with product knowledge specs. - Using a Point-of-Sales system processing cash exchanges discounts gift cards credit cards debit cards cash handling including counting money and returning accurate amounts to customer. - Completing various forms of paperwork reports and reconciliation Inventory - Be the keeper of merchandise complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories - Responsible for the security of cash fixed assets and merchandise inventory. - Providing direction on assignments including prioritizing projects tasks managing merchandise and inventory. Dependability - Adherence to assigned work schedule. Accurate and complete follow through on work assignments. Supervisory Requirements - Provides effective leadership demonstrates ability to direct train and motivate associates sets a positive example. Responsible for providing coaching and feedback timely and professionally. Provide direction work assignments training to sales associates provide input to Department Manager on associate performance. May open close locations. - Other Duties as assigned QUALIFICATIONS Product Knowledge Moderate level of knowledge of products merchandise Provide training documentation to sales associates on product features Experience 1-2 years of Retail or relevant work experience required 1 year of lead or supervisory experience preferred. Communication Skills Strong interpersonal and communication skills. Ability to read write and interpret instructional documents such as safety rules operating and maintenance instructions and procedure manuals. Ability to effectively communicate with customers peers and management. Ability to communicate on the telephone with proper etiquette. Mathematical Skills Basic math functions such as addition subtraction multiplication and division. Ability to use a calculator and calculate percentages and ratios. Must be able to make change in American monetary units. Reasoning Ability Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision. Ability to defuse escalated exchanges and create win win situation. PHYSICAL DEMANDS WORK ENVIRONMENT This position involves constant moving talking hearing reaching grabbing and standing for at least two consecutive hours. May occasionally involve stooping kneeling crouching and climbing ladders. Vision abilities include close vision color vision depth perception and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location. OTHER SKILLS Enthusiastic friendly and energetic with a desire to provide outstanding service. WORK HOURS Available to work a variety of hours which may include early mornings evenings weekends and holidays. Qualifications: GENERAL EXPERIENCE 1 year responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled. AND SPECIALIZED EXPERIENCE 1 year progressively responsible experience in retail sales performing the kind of duties which constitute the principal work of the position to be filled. SUBSTITUTION OF EDUCATION FOR EXPERIENCE Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience. At any level specialized experience may be substituted for required general experience. Candidates must have demonstrated in their work experience or training that they possess or have potential to develop the qualities of successful supervision.



Job Detail

GUEST SERVICE REPRESENTATIVE II - Navy Exchange Services (NEX)
Posted: Feb 20, 2024 23:21
KEY WEST, FL
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Job Description

Title: GUEST SERVICE REPRESENTATIVE II Location: United States-Florida-Key West Job Number: 240000NG Job Summary: Serves as first point of contact with guests at a Navy Gateway Inn and Suites and or Navy Lodge property and handles all stages of guests stay accommodating special requests as needed and resolving issues that may arise. Responsible for front desk operations lobby appearance guest service related office operations and the safety security and privacy of all guests. Overnight shifts are regularly scheduled. Duties and Responsibilities: Must possess a welcoming manner and positive attitude demonstrate effective communication skills interacts professionally with guests answering questions concerning lodging facilities amenities and provides information about local attractions Assists guests with all requests in person or via telephone including but not limited to making confirming and or cancelling room reservations collecting payments and presenting lodging receipts check-in check-out process authorized patron verification guest room assignments credit card processing etc. Greets and welcomes guests upon sight always maintaining outstanding guest relations. Required to complete all mandatory training designated for overnight shift and is designated to fill in schedule gaps due to call-outs no-shows vacations etc. for the overnight shift schedule. Completes all work duties and reports assigned to the shift as required. Communicates with all lodging associates and chain of command concerning operations guest issues or situations that require immediate attention. Applies knowledge of standard operating procedures processes and rules governing patron eligibility. Receives requests and processes reservations within established guidelines. When rooms are not available provides a certificate of non-availability CNA and or alternative lodging options in the area. Reconciles shift transactions of all accounts and outlets of the property ensuring complete balancing while maintaining guest service at all times. - Interacts with guests and receives and resolves guests complaints including but not limited to adjusting room fees adjusting check-in check-out times consistent with program policy and refers unusual issues to immediate supervisor for assistance and or resolution. Utilizes judgment and understanding of policies and procedures to better assist guests. Registers and assigns rooms to guests issuing room keys or cards transmits and receives messages and keeps records of occupied rooms and guest accounts makes and confirms reservations presenting statements and collecting payments as necessary. Operates a multi-line telephone system records and delivers messages as required and answers inquiries pertaining to services base facilities area attractions and travel directions. Responsible for inventory of all keys and other supplies and or amenities maintained at the front desk. Keeps the front desk and lobby area clean and safe. Responsible for assigned master key. Properly logs in and out using key log for record. Must report lost key to supervisor immediately for security reasons. Utilizes the Property Management System PMS to access guest information retrieve reservation information and change or cancel reservations as requested by the guests. Verifies registration information secures a credit card for incidental expenses and authorizes credit card for room charges. May be required to retrieve Lost and Found items and contact guests regarding lost or found items. Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guests to a different room when required. Operates POS to record sales from convenience store if applicable . May assist in maintaining and stocking adequate supply levels. Ensures all wake up calls are handled promptly and properly. Types any miscellaneous memos correspondence required in the course of performing assigned duties. Ensures security of all guests is maintained at all times Exchanges and maintains rotating change fund and daily log of moneys received and deposited. Securely maintains all records and access to guest safety deposit boxes as applicable. May be required to generate and print various reports from the PMS such as Expected Arrivals Departure List In-House Guest List and Night Audit reports as well as other daily monthly or annual occupancy reports. Verifies accuracy of charges for correctness and makes appropriate changes if errors occur. Completes all computer generated reports as assigned and notates any account discrepancies for corrective action by management. Prepares Close Bank Report and receipts at the end of each shift in accordance with established procedures. Prepares end of day front desk reconciliations identifying and addressing any discrepancies made throughout the day. May be responsible for the set-up and breakdown clean-up of the complimentary self-service breakfast bar. Assist with preparing heating displaying and replenishing breakfast items available to guests during breakfast hours. Ensures surrounding area is returned to its original state and free of all left-over food by the end of designated breakfast hour. Required to obtain proper food handling certifications as applicable. May be required to assist in laundry facility and issue deliver supplies to guests. May be required to possess a valid state driver s license to travel to other lodging facilities as needed within the normal scope of duties. Will be required to work all shifts including weekends and holidays as scheduled. May be called upon to maintain operations during inclement weather and or other emergencies for short period of time during the absence of supervisor GM or AGM. May be required to obtain NEXCOM Hospitality Group NHG front desk certification within 6 months of employment as well as any other requirements. Performs other duties as assigned Qualifications: GENERAL EXPERIENCE One 1 year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily. AND SPECIALIZED EXPERIENCE One 1 year progressively responsible experience related to the position to be filled. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.



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