Company Detail

Job Description

Growth Beyond the Smartphone (BTS) is a top priority for T-Mobile. Exciting new products and emerging segments are coming to market every quarter and the BTS Commercial Marketing group is at the forefront of bringing those to our customers. We are looking for a Sr. Marketing Manager to find ways to grow BTS Service Revenue while delivering on the T-Mobile promise of keeping their devices connected and taking part of the 5G revolution.

What you'll do in your role.

Responsibilities :

Responsibilities:

• Helps drive Consumer Postpaid BTS base management, both retention and upgrades, including target setting and performance

• Launch and manage new programs to retain customers and ensure they have access to the latest and greatest devices

• Contributes to target setting and performance for VAS attach, and develops contingencies to ensure target delivery

• Partners with cross-functional teams including operations, finance, integrated marketing, product management, analytics, consumer insights, pricing and more to develop unique and inspiring promotions targeting new customer acquisition and simplify bringing existing devices to T-Mobile

• Responsible for identifying opportunities based on competitive landscape, business performance and customer pain points

• Drive operational excellence in base management

The experience you'll bring.

Qualifications:

• 5+ years marketing experience

• 5+ years in one or more of the following categories: software/hardware, web, telecommunications, consumer electronics, or consumer packaged goods

• Bachelor's degree required

• Outstanding communication skills - written and verbal

• Experience in executing go-to-market strategies

• Experience in analyzing customer, business, and industry data to drive business performance

• Knowledge of financial drivers, experience in managing return on investment objectives, ability to develop high level financial models and review quarterly forecasts and budgets

• Ability to influence cross functional teams and champion new concepts and ideas

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines -fully vaccinated- as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant's first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.

#LI-DV1

Position details

Req ID: 192846BR

Department: Emerging Products

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

What you'll do in your role.

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.

• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.

• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.

• Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

• How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network

• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.

• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.

• Successfully identify and handoff small business leads.

• Support team initiatives and create an inclusive environment

The experience you'll bring.

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!

• Competitive drive and proven ability to succeed in a fast-paced sales environment.

• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.

• Effective at balancing customer needs and performance goals.

• 6 months of customer service and/or sales experience, Retail environment preferred.

Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your world-class work:

• Competitive base pay plus milestone bonuses

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career!

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

Position details

Req ID: 192830BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

T-Mobile is looking for Technical Product Managers who can be a forward-thinking, strategist, analyst, customer advocate, valued leader of business and technology execution, and skilled relationship builder all rolled into a single package. Every product at T-Mobile is envisioned and crafted to achieve results. You will ultimately be accountable, responsible, and lead the products, platforms, services, experiences envisioned and built to achieve a specific business purpose or business results. At a high level this means identifying the intersection of customer problems/unmet needs, technical feasibility, business goals, securing funding, and leading cross-functional teams to deliver against the opportunity.

We are looking for product managers that can be -jack-of-all-trades- demonstrating deep customer empathy, critical thinking, commercial, analytical, technical capability and knowledge to successfully deliver differentiated products that drive growth and positively impact customers lives.

No day will be the same for you in this role. Day to day activities or responsibilities include: conducting market research; writing features or user stories; resolving specifications; defining long-term strategy of the product; creating the product road map; driving technical delivery end to end; defining scope for releases/product increments; partnering with development, project/program management, marketing, and other key team members to define release schedule; and support/drive go-to-market activities as needed.

What you'll do in your role.

Strategy, Analysis and Product Planning

We need you to own the product end to end including crafting, managing, maintaining, and communicating product features and backlog for technical vision and capabilities.

• You will drive the end user product research partnering with other research analysts.

• Partner with business and internal/external team members to understand current customer experience, identifies areas of opportunity, so we can improve the current product and secure funding.

• Conduct analysis of quantitative and qualitative data to identify root cause of issues, and assess opportunity size and impact. Including assisting with cost-benefit / return on investment / NPV analysis, to support decision making.

Customer Focus

• We will work as a team to determine customer insights for helping build product vision, strategy, roadmap, priorities.

• Dedicates time to understand customers priorities and be a strong internal and external customer representative.

• Becomes a part of an environment and culture where the team is immersed in customer-first mentality.

Product Execution & Technical Delivery

• We will work together as a team on all aspects of the software development process, from defining the strategy and architecture through deployment and support.

• Translates product/platform strategy by writing detailed feature and user stories consumable for Dev teams for products.

• Collaborates with PM and Dev leaders to craft, architect and assemble effective products for Agile delivery teams.

• Contribute to key Agile ceremonies: Program Increment (PI) Planning / Big Room Planning; System Demo; Inspect and Adapt (I&A), etc.

• Collaborate with Development and Execution teams to build and communicate anticipated release schedule.

• Manages feature and story elaboration activities across all Agile Teams throughout execution, typically maintaining 2 iterations (Sprints) worth user stories 'ready' for Dev to pick up in Team's prioritized Backlogs.

• Assist in running beta and pilot programs with early-stage products and samples.

• Supports sales, marketing, and other partner teams with product or technical knowledge and additional documentation.

Relationship & People, Professional Development

• Collaborate and develop positive working relationships with many teams, including sales, commercial accounting, marketing, legal, go-to-market, finance, Dev, Architecture, Engineering. Works with outside partners and other third parties.

The experience you'll bring.

• Bachelor's Degree in Computer Science, Engineering, IT or equivalent experience and education.

• 3 years experience in hands on technical role writing production code, solution engineering, or technical architecture in large scale company/ application/product environment.

• 5 years of relevant Product Management experience in an agile software product development environment.

• Proven success in delivering software with Agile Scrum methodologies and other commonly used tools.

• Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences.

• Experience with Agile backlog/project management tools.

• Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that the DevOps teams can ingest.

• Experience in delivering large and sophisticated business/technology initiatives as Product Manager or lead technology role.

• Proven track record of efficiently connecting with leadership, while employing a high degree of collaboration and influence.

• Excellent written and verbal communication skills with ability to present sophisticated technical information in a clear and concise manner to a variety of audiences including executives and non-technical leaders.

• Proficient with SQL, Tableau, other analytical solutions like SAS, SPSS.

• Knowledge of full technology stack on which your assigned product runs.

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines -fully vaccinated- as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant's first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.

Position details

Req ID: 191714BR

Department: Information Technology

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

What you'll do in your role.

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.

• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.

• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.

• Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

• How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network

• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.

• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.

• Successfully identify and handoff small business leads.

• Support team initiatives and create an inclusive environment

The experience you'll bring.

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!

• Competitive drive and proven ability to succeed in a fast-paced sales environment.

• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.

• Effective at balancing customer needs and performance goals.

• 6 months of customer service and/or sales experience, Retail environment preferred.

Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your world-class work:

• Competitive base pay plus milestone bonuses

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career!

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

Position details

Req ID: 192286BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

What you'll do in your role.

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.

• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.

• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.

• Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

• How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network

• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.

• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.

• Successfully identify and handoff small business leads.

• Support team initiatives and create an inclusive environment

The experience you'll bring.

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!

• Competitive drive and proven ability to succeed in a fast-paced sales environment.

• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.

• Effective at balancing customer needs and performance goals.

• 6 months of customer service and/or sales experience, Retail environment preferred.

Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your world-class work:

• Competitive base pay plus milestone bonuses

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career!

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines -fully vaccinated- as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant's first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.

Position details

Req ID: 192308BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

In this role, you'll take complete control of hiring, training, and developing a successful sales team who are responsible for outside direct sales in a geographic area. Your leadership skills will be absolutely vital to your entire team's success as your income and theirs will depend on your team productivity. Your creation and monitoring of overall sales plans for your geographic area will enable your sales team to drive success against sales goals through the teams of Account Executives.

What you'll do in your role.

• Increase market share and achieve and exceed performance targets related to subscribers, revenue, churn and CPGA. Meet or exceed overall sales quota for your assigned region.

• Implement key operational initiatives in the field while maintaining high ethical and procedural standards. Coordinate and run frequent sales meetings.

• Interview, hire, train, and develop a staff of successful Account Executives. Conduct ongoing mentoring/coaching in the field.

• Must have a valid Driver's license and satisfactory driving record and proof of insurance

• Also responsible for other duties/projects as assigned by business management as needed.

The experience you'll bring.

• Bachelor's Degree

• 4-7 Years: Verifiable New Customer Acquisition Sales Experience Within A Commissioned Environment

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

• A valid license, a clean driving record, and proof of insurance at your own cost is required

• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines -fully vaccinated- as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant's first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.

Position details

Req ID: 192321BR

Department: Business Sales

Travel Required: Yes

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

What you'll do in your role.

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.

• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.

• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.

• Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

• How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network

• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.

• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.

• Successfully identify and handoff small business leads.

• Support team initiatives and create an inclusive environment

The experience you'll bring.

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!

• Competitive drive and proven ability to succeed in a fast-paced sales environment.

• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.

• Effective at balancing customer needs and performance goals.

• 6 months of customer service and/or sales experience, Retail environment preferred.

Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your world-class work:

• Competitive base pay plus milestone bonuses

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career!

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

Position details

Req ID: 192319BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Associate Business Experts work as part of a Team of Experts to astound customers with effective resolution, proactive account management, and customer education. They seek, identify, and resolve root causes to customer concerns and inquiries, identify appropriate revenue and service enhancement opportunities, and explore customer needs to develop loyal and profitable customers, including payment arrangements and other collections activities, when appropriate. This role is a learning role, where new experts are building skills and competencies in these areas while also demonstrating amazing skills in courtesy, concern, timely resolution, relationship building.

What you'll do in your role.

We'll count on you to:

• Provide astounding customer service thorough effective and timely resolution of various customer inquiries and concerns

• Build customer loyalty and value through effective account management, identifying and providing offers for appropriate additional features and services, and collecting past due balances

• Use resource documentation for reference and the automated and training tools provided to deliver exceptional customer service

• Meet department productivity and quality standards. Appropriately disburses adjustments and account credits in accordance with T-Mobile policy

• Approach each call with a can-do mentality and treats each customer with respect, courtesy, and a genuine desire to help

• Complete training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency on what we value, interpersonal requirements, and proficiencies needed for the role

The experience you'll bring.

• You're a pro on the computer

• You know how to balance multiple tasks at the same time

• Tech savvy and have a passion for mobile devices and/or technology

• Passion for care and the ability to listen, identify problems, and deliver solutions

• Sales oriented with an obsession to connecting customers to the things they love

• Ability to work as part of a team to achieve individual and team results

• You have the flexibility to work any shift, including nights and especially weekends

Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your outstanding work:

• Competitive base pay plus bonus potential for top performers

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career!

This is the opportunity to do something special and be part of a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines -fully vaccinated- as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant's first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.

Position details

Req ID: 192138BR

Department: Customer Service

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

What you'll do in your role.

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.

• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.

• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.

• Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

• How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network

• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.

• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.

• Successfully identify and handoff small business leads.

• Support team initiatives and create an inclusive environment

The experience you'll bring.

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!

• Competitive drive and proven ability to succeed in a fast-paced sales environment.

• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.

• Effective at balancing customer needs and performance goals.

• 6 months of customer service and/or sales experience, Retail environment preferred.

Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your world-class work:

• Competitive base pay plus milestone bonuses

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career!

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

Position details

Req ID: 192304BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

What you'll do in your role.

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.

• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.

• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.

• Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

• How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network

• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.

• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.

• Successfully identify and handoff small business leads.

• Support team initiatives and create an inclusive environment

The experience you'll bring.

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!

• Competitive drive and proven ability to succeed in a fast-paced sales environment.

• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.

• Effective at balancing customer needs and performance goals.

• 6 months of customer service and/or sales experience, Retail environment preferred.

• The starting pay range for a candidate selected for this position who is based in Aurora, Colorado is generally within the range of $12 to $16 per hour .

• Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your world-class work:

• Competitive base pay plus milestone bonuses

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career!

• This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

Position details

Req ID: 192292BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

What you'll do in your role.

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.

• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.

• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.

• Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

• How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network

• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.

• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.

• Successfully identify and handoff small business leads.

• Support team initiatives and create an inclusive environment

The experience you'll bring.

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!

• Competitive drive and proven ability to succeed in a fast-paced sales environment.

• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.

• Effective at balancing customer needs and performance goals.

• 6 months of customer service and/or sales experience, Retail environment preferred.

• Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your world-class work:

• Competitive base pay plus milestone bonuses

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career!

• This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

The starting pay rate for a candidate selected for this position who is based in Denver, Colorado is $16.50 per hour. Employees are eligible for monthly sales incentives.

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

Position details

Req ID: 192293BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

Mobile Expert

What you'll do in your role.

• Go All IN to support the team, keep the store looking its best, and make sure your knowledge is up to date on the latest and greatest products and services.

• Approach all customer interactions with a people-first demeanor, giving the customer's needs and concerns priority with patience, empathy, and integrity.

• Serving and selling to our customers while building loyalty.

• Personalize your interactions, ask questions, listen, and make things right to build world-class experiences your customers love.

• Determine when next level customer advocacy is a must and owning the experience by going above and beyond, crafting those tug-on-your-heart-strings interactions, that build customer dedication and customer happiness

• Meet customers where they're at in their purchasing journey, whether they're just exploring, ready to purchase, or picking up where they left off online, through Customer Care, or in-store.

• Help customers experience your store by getting side-by-side, exploring products through hands-on demonstrations, and discovering what solution works best for them.

• Guide your customers through their purchasing experience through significant interactions, thoughtful questions, insightful answers, and sharing your expertise.

• Be sure your customers have what they need to stay connected.

• Meet and/or exceed defined, monthly success measurements and complete assigned training on time.

The experience you'll bring.

The experience you'll bring.

• 6 months of customer service and/or sales experience, retail environment preferred

• Available to work a varied schedule including nights, weekends, and holidays

• Competitive drive and confidence to succeed in a fast-paced sales environment

• Effective at balancing customer experience and performance goals

What's in it for you:

• Competitive base pay, plus commissions

• Benefits for part-time and full-time employees

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant and a purchase plan for grabbing TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

Position details

Req ID: 191901BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

What you'll do in your role.

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.

• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.

• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.

• Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

• How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network

• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.

• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.

• Successfully identify and handoff small business leads.

• Support team initiatives and create an inclusive environment

The experience you'll bring.

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!

• Competitive drive and proven ability to succeed in a fast-paced sales environment.

• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.

• Effective at balancing customer needs and performance goals.

• 6 months of customer service and/or sales experience, Retail environment preferred.

Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your world-class work:

• Competitive base pay plus milestone bonuses

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career!

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

• Bilingual: Fluent in English and Spanish

Position details

Req ID: 192289BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

This position can be based in Snoqualmie, WA, Bellevue, WA, Overland Park, KS, or Frisco, TX.

The Cybersecurity Engineer will be part of the Enterprise IP and Security (EIS) Operations Org Detection Solutions/Content Team - focused on the proactive development of Security Information and Event Management (SIEM) use-cases/queries - to identify enterprise cyber threats that generate alerts to our Cyber SOC. Candidate will support the team in the development of these SIEM queries. Works closely with other T-Mobile Teams and customers including: Cyber SOC, Cyber IR, Cyber Services. Candidate will work with cross-functional teams to successfully deliver on goals for the Detection Solutions/Content Team.

Enterprise Skills You'll Use Every Day: Requires competency in customer focus, change and innovation, strategic thinking, relationship building and influencing.

What you'll do in your role.

• Participates on cyber security review of new technologies, designs, and remediation planning efforts.

• Collaborates and participates on identification of security needs and recommends plans/resolutions.

• Implements, tests and monitors cyber security improvements.

• Maintains visibility inside and outside of cyber security at an Engineering professional level.

• Interfaces with groups such as application support, engineering ops, finance, privacy, risk management, etc.

• Helps execute security projects driven by groups both internal and external to cyber security.

• Familiarity with the analysis of underlying technologies that form the solution necessary for the application of threat identification, analysis, and thread model design. The threat model depicts trust boundary, threat agent(s), threat vector(s), and safeguard(s) necessary to protect person, asset, data, and T-Mobile brand.

The experience you'll bring.

Desired:

• Experience working with a Security Information and Event Management (SIEM) Platform - to identify, analyze, build, test and deploy cyber security enterprise use-cases/queries/content.

• Experience working with customers on SIEM use-case/query requests: net-new, tuning, and emergency query requests.

• Experience working with Splunk Technologies (searching, monitoring, analyzing data - and building cyber queries / use-cases for Cyber SOC threat identification and alerting).

• Working knowledge of the MITRE ATT&CK (Adversarial Tactics, Techniques, and Common Knowledge) framework.

• Presentation skills to small audiences.

• Understanding of T-Mobile's network elements and how they work together (ETS, Engineering and 3rd Party).

• Knowledge of Scripting tools (Python/Perl/Shell/HTML/PHP).

• CISSP and/or CCSK and/or CCSP and/or CISA/CISM certification a plus.

• Bachelors Degree in Computer Science or Information Technology, or equivalent experience.

• 2-4 years' experience in info security technology, cybersecurity or related field.

• Strong written, verbal, and interpersonal communication skills; ability to communicate internally, upward, and cross functionally.

• Ability to interface with cross-functional team members to gain support required to accomplish assignments; able to build coalitions.

• Always act with tact and integrity, and interface with a variety of individuals in a positive and productive manner.

• Self-motivated, able to work under tight timelines, and multitask.

• Strong problem solving / troubleshooting skills.

• Knowledge of current technological trends and developments in the area of cyber security.

• At least 18 years of age.

• Legally authorized to work in the United States.

• High School Diploma or GED.

• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines -fully vaccinated- as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant's first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.

Position details

Req ID: 178451BR

Department: Engineering

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

What you'll do in your role.

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.

• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.

• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.

• Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

• How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network

• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.

• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.

• Successfully identify and handoff small business leads.

• Support team initiatives and create an inclusive environment

The experience you'll bring.

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!

• Competitive drive and proven ability to succeed in a fast-paced sales environment.

• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.

• Effective at balancing customer needs and performance goals.

• 6 months of customer service and/or sales experience, Retail environment preferred.

Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your world-class work:

• Competitive base pay plus milestone bonuses

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career!

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

Position details

Req ID: 192283BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

What you'll do in your role.

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.

• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.

• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.

• Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

• How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network

• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.

• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.

• Successfully identify and handoff small business leads.

• Support team initiatives and create an inclusive environment

The experience you'll bring.

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!

• Competitive drive and proven ability to succeed in a fast-paced sales environment.

• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.

• Effective at balancing customer needs and performance goals.

• 6 months of customer service and/or sales experience, Retail environment preferred.

Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your world-class work:

• Competitive base pay plus milestone bonuses

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career!

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

Position details

Req ID: 192315BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

What you'll do in your role.

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.

• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.

• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.

• Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

• How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network

• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.

• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.

• Successfully identify and handoff small business leads.

• Support team initiatives and create an inclusive environment

The experience you'll bring.

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!

• Competitive drive and proven ability to succeed in a fast-paced sales environment.

• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.

• Effective at balancing customer needs and performance goals.

• 6 months of customer service and/or sales experience, Retail environment preferred.

Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your world-class work:

• Competitive base pay plus milestone bonuses

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career!

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

Position details

Req ID: 192314BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

Sr Product Owner (PO) is a member of the extended Product Management team and crucial member of the Agile Team. PO owns the Team / Sprint backlog representing the single source of truth and is the single point of contact to the Dev team and Customer team for user story details. PO is responsible for defining and refining user stories and prioritizing the Agile Team backlog to streamline execution of product (program) priorities while maintaining conceptual and technical integrity of features for the team. In this capacity the PO remains highly available to the Dev teams during each iteration (sprint) in order to answer real time questions and provide clarity to user stories. PO also drives user story refinement activities ensuring Team backlog contains 2 iterations worth of 'ready' work for Dev team. These two functions are critical to enabling Dev teams to improve and maintain high velocity / productivity in iteration (sprint) execution. For this reason, a PO supports a single Agile (Scrum) Team up to a maximum of 2 teams.

PO also has a significant role in quality control and is the only team member empowered to accept stories as done, ensuring the acceptance criteria has been met. This role has significant relationships and responsibilities outside their specific Agile team, including working with Product Management, who is responsible for the Product (Program) Backlog, to prepare for the Program Increment (PI) Planning meeting (Big Room Planning).

What you'll do in your role.

Sr Product Owner (PO) is a member of the extended Product Management team and crucial member of the Agile Team. PO owns the Team / Sprint backlog representing the single source of truth and is the single point of contact to the Dev team and Customer team for user story details. PO is responsible for defining and refining user stories and prioritizing the Agile Team backlog to streamline execution of product (program) priorities while maintaining conceptual and technical integrity of features for the team. In this capacity the PO remains highly available to the Dev teams during each iteration (sprint) in order to answer real time questions and provide clarity to user stories. PO also drives user story refinement activities ensuring Team backlog contains 2 iterations worth of 'ready' work for Dev team. These two functions are critical to enabling Dev teams to improve and maintain high velocity / productivity in iteration (sprint) execution. For this reason, a PO supports a single Agile (Scrum) Team up to a maximum of 2 teams.

PO also has a significant role in quality control and is the only team member empowered to accept stories as done, ensuring the acceptance criteria has been met. This role has significant relationships and responsibilities outside their specific Agile team, including working with Product Management, who is responsible for the Product (Program) Backlog, to prepare for the Program Increment (PI) Planning meeting (Big Room Planning).

The experience you'll bring.

Business and Technical Execution

- Develops deep understanding of customer experience, especially at a tactical and transaction level.

- Builds and maintains Agile (Scrum / Sprint) team backlog, with input from customer, Product Manager, System Architect/Engineering and other stakeholders

- Collaborates with Agile team and stakeholders to writes user stories and requirements that include acceptance criteria and acceptance tests, typically for 1 or 2 (max) Agile teams.

- Reviews and prioritizes Agile Team backlog for Iteration (Sprint) Planning, and coordination

- Reviews and assesses enabler work, understand the scope of the upcoming enabler work and collaborate with System and Solution Architect/Engineering to assist with decision-making and sequencing of the technical infrastructures that will host the new business functionality.

- Reviews and accepts completed user stories for each iteration (sprint)

- Primary resource (and source of truth / single point of contact) to Technical (Dev) team and Customer team for user story details. Highly available to technical team during iteration (sprint) in order to answer real time questions and provide clarity to user stories

- Manages and maintains efficient flow of just-in-time story elaboration activities (user story refinement) throughout team execution, typically maintaining 2 iterations (sprints) worth user stories available and ready in team backlog.

- Participates in team demo with primary responsibility of reviewing and accepting completed stories (PO is the only team member who can accept as done). This includes validation that the story meets acceptance criteria and has the appropriate, persistent acceptance tests, and that it otherwise complies with the team's Definition of Done (DoD).

- Participates in Iteration Retrospective, where the teams gather to improve their processes and are active in the Agile Release Train's (ART's) Inspect and Adapt (I&A) workshop.

- The PI system demo is part of the I&A workshop. The PO has an instrumental role in producing the PI system demo for program stakeholders.

- Participates in prep for PI system demo to ensure that team is able to show the most critical aspects of the solution to the stakeholders.

- The PO also has an instrumental role in producing the System Demo for program and Value Stream stakeholders.

- Accountable and responsible for user story quality and performance in production environment.

- Identifies execution or operational issues that impede product success. Work to change or resolve issues (within sphere of influence).

- Recognizes technical challenges and makes educated trade-offs with the team. - Runs PO sync meeting with other PO's on larger / scaled ART.

- Supports and helps Product Manager create and manage product vision and technical roadmap, primarily related to working scope.

Relationship & People, Professional Development

- Develops positive working relationships with Customer groups or Customer Representatives.

- Collaborates and develops positive working relationships with many technical and non-technical teams, including sales, commercial accounting, marketing, legal, go-to-market, and finance. Works with outside partners and other third parties.

- Develops and maintains professional and technical knowledge by attending educational workshops; reviews professional publications; establishes personal networks; participates in professional societies.

- Develops PO / Agile related methodology and adoption tools and training material.

- Mentors, coaches and guides other Product Owners. Helps lead Product Owner Community of Practice (COP)

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines -fully vaccinated- as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant's first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.

Position details

Req ID: 191923BR

Department: Information Technology

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Exciting opportunity! You're ready for that thrilling step up to major responsibility, supporting a team of hardworking, dedicated people every step of the way. Why? Because that caring, go-the-extra-mile mentality is rooted deep within you and you know that when one person succeeds, we all succeed. As a Retail Store Manager, you're ready to lead by example, go All IN, and rally your team go-to-bat for customers, bringing passion, insight, know-how, and follow through to every interaction. Here, you're more than a manager. You're a born leader. You've put in the work, developed your leadership skills, and you're ready to empower your team to give it their all in becoming the best in the world at connecting customers to their world. It's an extremely big responsibility, it will take grit and dedication, but the reward is oh-so-sweet. Are you ready to be a driving force in this revolution? Good, because WE. WON'T. STOP.

What you'll do in your role.

• Go All IN to support your team through development, training, and mentoring, driving behaviors that will lead to earning a place in our customer's hearts and store employee success.

• Complete observations of store employees' interactions with customers, including feedback, to be used in development, training, and coaching conversations.

• Show your team you're invested in their success through personalized performance management plans and conversations, as well as celebrating achievements through recognition.

• Lead by example, staying up to date on the latest and greatest products, services, training, and leadership best practices to remain an expert resource to your team.

• Ensure store employees meet and/or exceed defined, monthly success measurements and complete assigned training on time, and fully.

• Seek to hire store employees who are passionate about building long-lasting customer relationships and are fired up about the T-Mobile Brand, and digital technology.

• Own store success and take ownership for store employees' work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions.

• Support operational excellence by observing every store function, monitoring sales and inventory, manage sales tracking, and implementing new store programs and initiatives.

• Complete additional duties and projects, as assigned by leadership, as needed.

The experience you'll bring.

The experience you'll bring.

• 2 years wireless retail experience, high volume preferred

• Bachelor's degree, preferred

What's in it for you:

• Competitive base pay, plus commission

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• 2-4 years management experience in Retail Sales

• 2-4 years sales and Sales Management experience

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines -fully vaccinated- as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant's first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.

Position details

Req ID: 191199BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

What you'll do in your role.

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.

• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.

• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.

• Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

• How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network

• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.

• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.

• Successfully identify and handoff small business leads.

• Support team initiatives and create an inclusive environment

The experience you'll bring.

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!

• Competitive drive and proven ability to succeed in a fast-paced sales environment.

• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.

• Effective at balancing customer needs and performance goals.

• 6 months of customer service and/or sales experience, Retail environment preferred.

Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your world-class work:

• Competitive base pay plus milestone bonuses

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career!

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

Position details

Req ID: 192287BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

The Sr Product Manager, manages the entire life cycle for a specific product line or business within T-Mobile. Accountable for growth and profitability in assigned areas. Responsible for product innovation, product positioning, business case, product experience and go-to-market strategies. Classification into this level is based on the dollar impact and/or complexity, the specific or segment of products or services and depending on volume or complexity.

What you'll do in your role.

• Develops product plans (including target segment and value proposition) and business cases for assigned product or service.

• Responsible for identifying market size, preparation of business plans, and assists in pricing recommendations for the defined product and service portfolio.

• Responsible for populating the overall roadmap, ensuring a continual stream of new and innovative ideas are consistently brought to market.

• Leads the performance of the product in-market and ensures that the product achieves its financial objectives. Analyzes financial performance, recommends tactics to change the trajectory of the business in an environment that thrives.

• Work with a team of cross-functional resources, develop and own the go to market strategy to improve market share, profitability, revenue retention and growth, and other strategic goals.

• Collaborates with dedicated enterprise resources, e.g. Engineering, Supply Chain, CARE, EIT, and other product management teams to optimize the in-market performance of products to attain revenue and margin goals. Also responsible for supervising products performance in-market (financial, operational, and customer dedication).

• Manages all life cycle migration strategies and the end of life decision for existing products and services.

• Supports team initiatives and creates an inclusive environment.

The experience you'll bring.

• Bachelor's degree

• 7-10 Years: Experience in One or More of The Following Categories: Software/Hardware, Web, Telecommunications, Consumer Electronics, or Consumer Packaged Goods, with a Focus on Product Management, Product Development or Marketing

• Product Development

• Product Lifecycle Management

• Communication

• Presentations

• Product Management

Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your outstanding work:

• Competitive base pay plus annual bonus potential

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career!

This is the opportunity to do something special and be part of a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines -fully vaccinated- as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant's first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.

Position details

Req ID: 192271BR

Department: Emerging Products

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

T-Mobile has an exciting opportunity for a Corporate Counsel role. This role will represent the organization on legal matters as assigned. Responsible for preparing supporting documents such as briefs, contracts, patent applications, and filings. Provide counsel to managers on legal matters impacting managers' areas of responsibility.

T-Mobile has consistently been recognized as a Best Place to Work thanks to our crew of diverse, hardworking self starters who are ready to go go go... And T-Mobile is recognized as a best place to work for LGBTQ employee by the Human Rights Campaign Corporate Equality Index five years in a row. A designated Military Friendly Employer by Military Friendly for eleven years running. And with a 100% score on the Disability Equality Index, our diversity across gender, race and ideas drives us forward.

What you'll do in your role.

We are looking for a motivated, critical thinking attorney to join our Team. Our Team supports the T-Mobile procurement and engineering groups that design, build, operate, power and support our Network. If you enjoy complex transaction work with a genuine interest in technology, and are technically inclined, with precise drafting skills and a willingness to learn and perfect complex technology transactions, then this Corporate Counsel position may be for you. It's a plus if you have either a working knowledge of and interest in computer and telecommunications technology, or a strong desire to learn how T-Mobile designs, builds, operates, powers and supports the 5G network of the future.

What you'll do in your role:

• Be part of a Team that provides day-to-day legal advice, drafts a variety of transaction related documents, manages resolution of legal disputes in the context of T-Mobile network-related issues.

• Serve as a trusted advisor for the Network procurement and engineering organizations.

• Support business negotiations and draft associated agreements for complex network procurement transactions.

• Effectively and efficiently work with other in-house subject matter experts, legal teams, outside legal counsel to advise leadership and solve problems.

• Combine your interest in technology with a wide range of technology heavy transactions, including purchase agreements, intellectual property creation and licensing, Bring your experience with

• Be an -Uncarrier- lawyer - everything you do is with a client and customer-focused, solution-oriented approach.

The experience you'll bring:

• 3-6 years' experience as a business attorney, preferably in-house and/or in a law firm, ideally working on commercial or regulatory aspects of wireless communications networks and technology transactions.

• Experience working with procurement, supply chain, and/or other non-legal contract management organizations, preferable in the communications or another regulated industry.

• Experience handling a high volume or high complexity of work with the ability to prioritize, work efficiently, meet demanding deadlines, and balance multiple tasks in a fast-paced environment.

• Quick learner with flexibility to take on matters in new areas.

• Creative problem solver and results oriented.

• Excellent written and oral communication skills.

• Strong analytical, drafting, negotiation, and research skills.

• Able to handle diverse projects in unrelated areas.

• Ability to operate independently and effectively in a dynamic environment.

• Ability to collaborate and team-up with other legal and business professionals in a complex organization with a focus on delivering results.

The experience you'll bring.

• A U.S. law degree and admission to at least one state bar required.

• Legally authorized to work in the US.

• Excellent organizational, analytical, and communication skills with a strong record of effective cross-group collaboration.

• Ability to recognize and weigh business and legal risks, think strategically and advance creative, practical solutions in the face of ambiguity and imperfect information.

• Client-oriented with a high comfort level working with demanding clients.

• Excellent business judgment, and a proven ability to juggle multiple competing priorities.

• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work. The CDC defines -fully vaccinated- as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination and consider requests for exemption from this requirement during the offer phase as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others.

Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your outstanding work:

Competitive base pay plus annual bonus potential

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the change to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career!

This is the opportunity to do something special and be part of a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines -fully vaccinated- as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant's first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.

Position details

Req ID: 191997BR

Department: Legal

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

The Executive Assistant role at T-Mobile performs dedicated secretarial and administrative duties for a VP or SVP. Responsible for some analysis and use of initiative and independent judgment. Requires knowledge of corporate policy. Often called upon to interpret and communicate an executive's intent to other managers. May make contacts of a critical, complex, and confidential nature. Work under little supervision on sophisticated projects and may assist less experienced peers.

T-Mobile's Corporate Strategy & Analysis team sets the overall company strategy and acts as an internal consulting team that works with executives across the company. Leveraging deep problem-solving skills, the team delivers insights and helps leaders make critical strategic and operational decisions. We tackle complex and ambiguous problems and drive transformational change (e.g., Sprint merger), create new businesses (e.g., Home Internet), and bring innovation to T-Mobile's customers (e.g., Binge On). This EA role is essential for helping the team deliver on its mission.

What you'll do in your role.

Performs dedicated secretarial and administrative duties for a VP and their team. Work requires some analysis and use of initiative and independent judgment. Requires knowledge of corporate policy. Often called upon to interpret and communicate an executive's intent to other managers. May make contacts of a sensitive, complex, and confidential nature. Work under minimal supervision on complex projects and may assist less experienced peers.

• Support senior leader and their team by performing advanced-level administrative work of complex nature including planning, coordinating, prioritizing, and producing work that requires a high level of discretion and confidentiality often engaging with C-level EAs for scheduling.

• Handle executive's schedule, arranging appointments, travel, meetings, conference calls, expenses, etc.

• Execute special or continuous research and data analysis tasks. Analyze problems, resolve approach, compile, and analyze data and prepare reports and recommendations.

• Coordinate activities between departments and outside parties. Contact company personnel at all organizational levels to assemble information for supported leader's and organizations.

• May communicate on behalf of executive, be able to determine most appropriate method of communication by assessing situation and applying judgement.

• Leads onboarding for new team employees including admin (badging, IT, office space, team swag), DiSC assessment, and scheduling key 1:1 introductions.

• Manages facilities for the department including seating and space requirements and works with facilities to plan for changes.

• Handles office supplies for the team and reviews purchases for team supplies/events to ensure spend is appropriate

• Coordinates on-site activities like large meeting events, all hands meetings, guest speakers, handling of external visitors, facilities issues, and is a resource for answering facility/logistical questions from the team in the office.

• Act as key point of contact for all procurement including renewals of key services (e.g., data/subscription services, 3rd party consultants).

• May handle selected team responsibilities such as monthly employee engagement survey, prepare presentation document for all hands, support team recruiting, etc.

The experience you'll bring.

• 4-7 years of experience in a similar role including several years supporting senior executives.

• Bachelor's Degree preferred.

• Comfortable with constant change, including frequently shifting calendars.

• Ability to manage competing priorities with grace, while displaying a professional demeanor. Demonstrates extreme flexibility and willingness to serve on call. High growth mindset. Positive can-do attitude.

• Well-developed social skills, intelligent, clear-thinking, resourceful.

• Demonstrates expert ability to proactively prioritize, plan, schedule and organize multiple projects simultaneously.

• Emotional maturity: respects others' point of view and is in control of emotions. Skilled in conflict resolution.

• Adept at using a variety of mobile communication devices including tablets. Highly proficient in the use of texting and instant messaging. Advanced knowledge and use of MS Office (Word, Excel and Outlook). Intermediate PowerPoint skills. Thinkcell / Easyslides preferred.

• Demonstrates expert level understanding of correct grammar and is able to fluently convey complex issues in written correspondence.

• High level of interpersonal skills and emotional intelligence.

• Works across multiple US time zones - Eastern to Pacific.

• Ad-Hoc projects as needed ie: equipment orders

• Employs strict discretion in sensitive situations and exercises solid judgment.

• Self-starter who listens well and is able to recognize and navigate the nuances of circumstances. Confidently moves forward in ambiguous situations and operates with minimal direction.

• Applies analytical rigor in solving difficult problems. Able to review, analyze data and determine the best approach.

• Able to perform well under extreme pressure.

Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your outstanding work:

• Competitive base pay plus annual bonus potential

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the change to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career!

This is the opportunity to do something special and be part of a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines -fully vaccinated- as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant's first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.

Position details

Req ID: 192344BR

Department: Corporate Strategy

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

What you'll do in your role.

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.

• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.

• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.

• Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

• How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network

• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.

• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.

• Successfully identify and handoff small business leads.

• Support team initiatives and create an inclusive environment

The experience you'll bring.

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!

• Competitive drive and proven ability to succeed in a fast-paced sales environment.

• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.

• Effective at balancing customer needs and performance goals.

• 6 months of customer service and/or sales experience, Retail environment preferred.

Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your world-class work:

• Competitive base pay plus milestone bonuses

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career!

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

Position details

Req ID: 192285BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

The Mobile Event Expert, provides customers an outstanding retail experience while achieving sales and service expectations of the Mobile Showroom. Leverages Customer Focus capabilities to develop relationships, understand customer needs and recommend complete solutions. Supports team members in servicing customers and completing operations duties including; maintaining clean and well organized store appearance, adhering to store procedures and merchandising standards. Assists other Associates in achievement of their sales objectives.

What you'll do in your role.

• Sales (Events & Partner Events): Support event sales goals through side-by-side selling with local Retail Sales Associates or Partner Sales Associates during events. May include selling when other Associates are not present. Includes Partner support though proactive outreach to local businesses with Partner Associates.

• Community Outreach & Support: Support community partnership efforts by reaching out into the local community and business environment to network, build the brand/awareness of the mobile showroom & company, through relationships, referrals and events. May be used for emergency relief.

• Brand Ambassador: Proactively engages with a broad range of customers in a highly visible and upbeat retail environment. Makes customers feel comfortable and welcomed into the T-Mobile environment while educating around our products and services.

• Ensures customer satisfaction in all areas of sales and service. Answers customer questions and makes personal recommendations.

• Contributes to the culture, bringing the space to life with vibrancy by having a charisma, passion, and hobby or skill that helps consumers experience the Mobile Showroom experience.

• Acclimate local Mobile Associates and Partner Sales Associates to unique event environment to provide an outstanding customer experience.

• Support team initiatives and create an inclusive environment.

The experience you'll bring.

• 6 Months of Customer Service and/or Sales Experience, Retail Environment Preferred

• Strong Customer Service skills; Passion, integrity and energy is vital to build a dynamic work environment necessary to deliver a world class shopping experience

• Retail experience in dynamic environment and ability to work in varied environments including external events

• Strong organization, multi-tasking, versatility, communication and attention to detail

• Consistent accuracy with basic math and proficient use of a calculator is required

Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your outstanding work:

• Competitive base pay plus annual bonus

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career!

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

Position details

Req ID: 192188BR

Department: Retail

Travel Required: Yes

Job Detail

• Company:
  T-Mobile