Company Detail

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

What you'll do in your role.

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.

• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.

• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.

• Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

• How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network

• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.

• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.

• Successfully identify and handoff small business leads.

• Support team initiatives and create an inclusive environment

The experience you'll bring.

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!

• Competitive drive and proven ability to succeed in a fast-paced sales environment.

• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.

• Effective at balancing customer needs and performance goals.

• 6 months of customer service and/or sales experience, Retail environment preferred.

Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your world-class work:

• Competitive base pay plus milestone bonuses

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career!

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

Position details

Req ID: 194084BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

What you'll do in your role.

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.

• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.

• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.

• Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

• How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network

• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.

• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.

• Successfully identify and handoff small business leads.

• Support team initiatives and create an inclusive environment

The experience you'll bring.

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!

• Competitive drive and proven ability to succeed in a fast-paced sales environment.

• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.

• Effective at balancing customer needs and performance goals.

• 6 months of customer service and/or sales experience, Retail environment preferred.

Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your world-class work:

• Competitive base pay plus milestone bonuses

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career!

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

Position details

Req ID: 194082BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

What you'll do in your role.

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.

• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.

• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.

• Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

• How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network

• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.

• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.

• Successfully identify and handoff small business leads.

• Support team initiatives and create an inclusive environment

The experience you'll bring.

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!

• Competitive drive and proven ability to succeed in a fast-paced sales environment.

• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.

• Effective at balancing customer needs and performance goals.

• 6 months of customer service and/or sales experience, Retail environment preferred.

Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your world-class work:

• Competitive base pay plus milestone bonuses

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career!

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

Position details

Req ID: 194056BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

Flexible on Office Location

The Business Development Manager will be accountable for identifying and delivering new business opportunities for T-Mobile, specifically related to providing accessible communication solutions, including but not limited to telecommunications relay services. This candidate needs to demonstrate knowledge in available technologies to support with the development and maintenance of these products. This position includes emphasis in the following areas: 1) Provide business opportunity analysis, assesses potential markets, and develops projects for use in new business initiatives; 2) Creates, evaluates and modifies prototypes to support evolving accessible products and services; and 3) May assist in developing accessible design concept and implementation, providing input on user design considerations.

What you'll do in your role.

• Structure and drive strategic partnerships and new business relationships including development of key economic, business, and operational terms; negotiate and execute contracts with these partnerships; and manage their evolution

• Scout, identify and/or create new business opportunities and partnerships: a) identify and analyze complex market/business opportunities, b) evaluate key players and technologies, c) assess customer and market opportunities, d) develop differentiated product/service strategies, e) create potential economic/financial/business models, f) make T-Mobile recommendations, and g) develop business relationships to create new strategic partners.

• Manage senior-level relationships with internal customers and with key players in the mobile industry - both in established and emerging segments and ecosystems.

• Develop deep domain expertise in sectors vital to T-Mobile's core strategy. Provide strategic analysis and guidance (economic/financial, customer and market opportunities, key players and technologies, potential business models, T-Mobile fit, etc.) for a multitude of sectors and domains. Formulate recommendations and lead reviews of new opportunities, technologies, business models etc., to cross-functional teams

• Also responsible for other Duties/Projects as assigned by business management as needed.

The experience you'll bring.

• Bachelor's Degree in Business, Marketing, Finance or related field is required

• 4-7 years Business development, alliance management, project management, and/or strategic sales experience with financial/economic analysis preferably in accessibility, consumer-focused wireless, high-tech (software, internet/new media, entertainment/content, etc.) or consumer electronics industries required.

• American Sign Language Preferred

• Consumer of Accessible Solutions Preferred

• International Association of Accessibility Professional Certification, Certified Professional in Accessibility Core Competencies (CPACC) Preferred

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines -fully vaccinated- as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant's first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.

Position details

Req ID: 190455BR

Department: Business Sales

Travel Required: Yes

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

What you'll do in your role.

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.

• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.

• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.

• Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

• How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network

• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.

• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.

• Successfully identify and handoff small business leads.

• Support team initiatives and create an inclusive environment

The experience you'll bring.

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!

• Competitive drive and proven ability to succeed in a fast-paced sales environment.

• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.

• Effective at balancing customer needs and performance goals.

• 6 months of customer service and/or sales experience, Retail environment preferred.

Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your world-class work:

• Competitive base pay plus milestone bonuses

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career!

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

Position details

Req ID: 194070BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

What you'll do in your role.

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.

• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.

• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.

• Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

• How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network

• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.

• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.

• Successfully identify and handoff small business leads.

• Support team initiatives and create an inclusive environment

The experience you'll bring.

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!

• Competitive drive and proven ability to succeed in a fast-paced sales environment.

• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.

• Effective at balancing customer needs and performance goals.

• 6 months of customer service and/or sales experience, Retail environment preferred.

Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your world-class work:

• Competitive base pay plus milestone bonuses

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career!

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

Position details

Req ID: 194053BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

Acts as a technical contributor within and occasionally outside his or her immediate team. Responsible for staying current in technical theory, application, and operational discipline. Takes on technical and project-related efforts, providing communication as directed. The Technician has a solid understanding of theory and application related to project management, radio access networks, backhaul to sites, signaling, disaster recovery planning and response, data services, and location-based services. The Technician has a basic understanding of theory and application related to network design, capacity planning, power systems AC/DC, and grounding.

What you'll do in your role.

• Technical support: Provides technical support within and occasionally outside immediate team. Provides technical support in network performance initiatives, outage resolution and works to identify day-to-day improvement opportunities.

• Project management: Takes on smaller projects or portions of key projects/initiatives, providing accurate status and progress updates as requested.

• Operations: Identifies and shares potential process improvements and recommends them to Senior Technicians and/or management for consideration. Provides input on process improvements related to maintenance and repair activities. Assists in creation of job aids, scopes of work, method/statement of procedure, and helpful tools working closely with a Senior Technician.

• Continuous learning: Enrolls in and completes training requirements to stay current on existing and new systems and products, to grow skills, and to expand proficiency in company values and organizational requirements.

The experience you'll bring.

• 2-4 Years: Working Experience In Field Operations And Maintenance.

• 2-4 Years: Wireless Telecommunications Or Other Related Experience.

• Electronics

• RAN

• Attention To Detail

• Problem Solving

• Microsoft Office

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

• Two-year vocational degree in a technical discipline or equivalent experience.

• Must have and maintain a clean driving record & driver's license

• Meet the minimum DOT medical standards under 49 CFR Part 391.

• Ability to drive cars, trucks, or other equipment.

• Work day, afternoon and graveyard shifts, weekend shifts, on-call, and Holidays.

• This position requires mobility (standing, walking, climbing, etc.); the ability to get from one place to another; bending, turning, twisting of your neck or at the waist; squatting, crawling, and kneeling; balancing and maintaining equilibrium; being able to feel, grasp, reach with hands and arms (outwards and/or upwards).

• Lift, carry, push or pull objects weighing no more than 75 pounds.

• Climbs stairs or stepladders to reach equipment and cable trays.

• Work in all weather conditions and in remote areas.

Position details

Req ID: 193762BR

Department: Engineering

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

The Program Manager, Business IL is responsible for supporting direct reps in T-Mobile for Business specific to our individual liable program. Program Managers are expected to perform functions such as educating direct sellers about the Biz IL value proposition, aiding in negotiation and contract set-up for new MCSAs or Employee Benefits Program contracts, coordination of events with the consumer channel, assisting key business decision makers and influencers to covert to T-Mobile via the IL program, and implementation of the program with the benefit aggregator including providing marketing materials. The Biz IL offer serves new and existing Strategic, Enterprise, and Government customers within a specified account list and/or geography to drive additional business customer value in the T-Mobile for Business ecosystem. Program Managers are expected to meet and exceed assigned activity in a fast-paced and fluid sales environment.

What you'll do in your role.

• Supporting Direct Reps: Responsible for supporting individual liable businesses within a specified target account list or geography to provide additional value to our customers. Primary responsibilities include rep education around Biz, IL offers, executing IL contract as part of MCSA, providing VIP support to key CL decision-makers, coordinating events with consumers, and implementation of IL program with the benefit aggregator.

• Also responsible for other Duties/Projects as assigned by business management as needed.

The experience you'll bring.

• 2-4 years customer service experience

• 2-4 years B2B experience

• Program Management

• Microsoft Office

• Bachelors Degree - preferred

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines -fully vaccinated- as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant's first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.

Position details

Req ID: 190409BR

Department: Operations

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

What you'll do in your role.

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.

• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.

• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.

• Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

• How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network

• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.

• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.

• Successfully identify and handoff small business leads.

• Support team initiatives and create an inclusive environment

The experience you'll bring.

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!

• Competitive drive and proven ability to succeed in a fast-paced sales environment.

• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.

• Effective at balancing customer needs and performance goals.

• 6 months of customer service and/or sales experience, Retail environment preferred.

Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your world-class work:

• Competitive base pay plus milestone bonuses

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career!

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

Position details

Req ID: 193999BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

Are you ready to make a difference in the world of wireless security? Then come join the T-Mobile team as a Sr Analyst, Enterprise Info Security!

The Sr Analyst will...

• Be instrumental in enabling T-Mobile's security compliance to various regulations such as PCI (Payment Card Industry), CPNI (Customer Proprietary Network Information for FCC), HIPAA (Health Information Protection & Portability Act for HHS), NY DFS (New York Department of Financial Services) and others!

• Share your knowledge on regulations, industry security and compliance requirements and best practices across the enterprise to ensure systems, processes, and technology maintain compliance; partner with coworkers to assess compliance risk and create appropriate remediation plans to effectively comply with controls; and conduct or assist with regular compliance reviews and assessments.

• Build strong working relationships and partnerships within own organization and across technology and business teams; effectively communicate the status, risks, and issues associated with the compliance program.

• Provide input to compliance strategy and roadmap, recommendations for new projects or initiatives.

What you'll do in your role.

Main Responsibilities:

• Enable compliance to various regulations, industry standards, and company policies

• In coordination with coworkers, consult and advise business and partners on security requirements related to regulations, industry standards, and company policies for new and existing initiatives to maintain compliance

• Maintain accurate inventory of technology, processes and people that are required to comply with regulations, industry standards, and company policies

• Develop and test formal security controls

• In partnership with coworkers, evaluate complex technologies, systems, processes and controls to identify security risks and compliance gaps; work collaboratively with partner teams for resolution; manage escalations and resulting timelines to ensure compliance

• Lead and/or participate in security reviews, assessments, and/or certifications

• Participate in strategic key initiatives that take a proactive approach to cybersecurity compliance

• Support the budget for assigned projects and initiatives

• Collaborate with cross-functional teams and develop strong partner relationships

• Actively engage and work with key stakeholder teams to understand strategy that supports T-Mobile's ongoing compliance (technologies, designs, remediation, planning and other related efforts)

• Management, progress tracking, and reporting of the related respective tasks

• Manage assigned vendor relationships and resolution of stakeholder issues

• Create detailed documentation for the supported compliance programs

• Provide feedback to management on compliance strategy and goals

The experience you'll bring.

Desired:

• 4-7+ years in Information Technology (IT), IT Security, IT Audit, GRC (Governance, Risk, Compliance) or related field

• 2-5+ years IT security experience

• Experience with IT governance, compliance, risk and audit programs

• Experience managing internal and/or external regulatory related audits and assessments

• Experience with project management (planning, organizing, and managing resources to bring about the successful completion of specific project goals and objectives)

• Ability to interface with partners from network, technology, business, and legal organizations, and understand and speak about various areas of IT technology and security

• Ability to read, identify and interpret policies, regulations, and contract security requirements

• Ability to manage multiple projects and activities simultaneously

• Ability to identify problems, analyze data and present conclusions effectively

• Strong verbal, written andcollaboration skills

• Certification in one of the following: CIPM, CISA, CISSP a plus

• Computer Science, Information Technology, or related field from an accredited 4-year college or university, or related work experience

• Knowledge of GRC (Governance, Risk, Compliance) and basic cybersecurity standards and best practices

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines -fully vaccinated- as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant's first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.

Position details

Req ID: 192350BR

Department: Information Technology

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

What you'll do in your role.

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.

• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.

• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.

• Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

• How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network

• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.

• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.

• Successfully identify and handoff small business leads.

• Support team initiatives and create an inclusive environment

The experience you'll bring.

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!

• Competitive drive and proven ability to succeed in a fast-paced sales environment.

• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.

• Effective at balancing customer needs and performance goals.

• 6 months of customer service and/or sales experience, Retail environment preferred.

Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your world-class work:

• Competitive base pay plus milestone bonuses

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career!

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

Position details

Req ID: 194075BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

What you'll do in your role.

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.

• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.

• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.

• Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

• How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network

• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.

• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.

• Successfully identify and handoff small business leads.

• Support team initiatives and create an inclusive environment

The experience you'll bring.

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!

• Competitive drive and proven ability to succeed in a fast-paced sales environment.

• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.

• Effective at balancing customer needs and performance goals.

• 6 months of customer service and/or sales experience, Retail environment preferred.

• Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your world-class work:

• Competitive base pay plus milestone bonuses

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career!

• This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

The starting pay rate for a candidate selected for this position who is based in Greeley , Colorado is $15.00 per hour. Employees are eligible for monthly sales incentives.

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

Position details

Req ID: 193998BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

What you'll do in your role.

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.

• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.

• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.

• Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

• How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network

• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.

• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.

• Successfully identify and handoff small business leads.

• Support team initiatives and create an inclusive environment

The experience you'll bring.

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!

• Competitive drive and proven ability to succeed in a fast-paced sales environment.

• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.

• Effective at balancing customer needs and performance goals.

• 6 months of customer service and/or sales experience, Retail environment preferred.

Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your world-class work:

• Competitive base pay plus milestone bonuses

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career!

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

• Bilingual: Fluent in English and Spanish

Position details

Req ID: 193911BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

Serious ambition welcome. Come build stellar relationships with customers as you offer them T-Mobile's unparalleled product and service line. This is a true hunter role! We're looking for goal-oriented, persistent, outstanding sales professionals to bring our products and services to underserved markets. In the process, we can turn the wireless industry on its head, un-limit what customers expect, and ignite your true potential.

In the Associate Government Account Executive role, you'll target regional and local city government entities in smaller markets across the US and recommend wireless solutions by suggesting service plans, data, and other improved services, and effectively mediate discussions and close business. This job is a vital first step in career progression to sell for Government in smaller, rural markets or emerging markets with 600MHz coverage.

What you'll do in your role.

• Interact directly with internal partners within Government and throughout the enterprise to build a successful network of internal advocates to support continuity and growth within the Public Sector.

• Document sales activities using our CRM platform to prioritize territory.

• Prospect and sell T-Mobile wireless services to new government customers to include cities, libraries, police departments, and government funded nonprofits.

• Develop community relations in areas where T-Mobile has never had a government presence.

• Implement and maintain an effective referral network and call program to promote sales.

• Supports team initiatives and creates an inclusive environment.

The experience you'll bring.

• Bachelor's Degree Preferred

• 3 - 5 years direct sales experience, selling a technical product or service preferred

• Experienced in prospecting, setting appointments, growing market share

• Responsible for developing profitable new business account relationships and growing profitability from existing accounts

• Proven experience in handling large and sophisticated accounts and working directly with clients at the senior management level

• Responsible for selling products and services to highly sensitive and significant accounts. Exercises an excellent deal of judgment and has decision-making authority that can have a significant impact on the business unit

• Requires regular travel, office location (home based or corporate site) within territory, and meeting with clients and prospects

• Experience selling prepaid products within the public sector is a plus

• Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your outstanding work:

• Competitive base pay plus commission potential

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career

• Fun, fast-paced environment

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

• A valid license, a clean driving record, and proof of insurance at your own cost is required

• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines -fully vaccinated- as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant's first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.

Position details

Req ID: 194062BR

Department: Business Sales

Travel Required: Yes

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

What you'll do in your role.

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.

• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.

• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.

• Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

• How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network

• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.

• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.

• Successfully identify and handoff small business leads.

• Support team initiatives and create an inclusive environment

The experience you'll bring.

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!

• Competitive drive and proven ability to succeed in a fast-paced sales environment.

• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.

• Effective at balancing customer needs and performance goals.

• 6 months of customer service and/or sales experience, Retail environment preferred.

Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your world-class work:

• Competitive base pay plus milestone bonuses

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career!

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

Position details

Req ID: 194099BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

What you'll do in your role.

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.

• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.

• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.

• Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

• How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network

• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.

• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.

• Successfully identify and handoff small business leads.

• Support team initiatives and create an inclusive environment

The experience you'll bring.

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!

• Competitive drive and proven ability to succeed in a fast-paced sales environment.

• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.

• Effective at balancing customer needs and performance goals.

• 6 months of customer service and/or sales experience, Retail environment preferred.

Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your world-class work:

• Competitive base pay plus milestone bonuses

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career!

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

Position details

Req ID: 194077BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

As part of the Portfolio Credit Risk (PCR) team, the Collections will reside on the Implementation team, implement Credit and Collection strategy and policy changes. The Business Process Analyst has the primary responsibility to manage business and technical requirements, design on a technical level, configure, implement, and test strategies in the collection decision engine. Support will be provided to other areas of Credit Risk, including, but not limited to outside departments such as Financial Care, Accounting, Digital, Customer Delivery and EPO. This position requires someone who can build strong working relationships. The Business Process Analyst will also have ongoing interaction with external vendors.

What you'll do in your role.

• Ability to influence and lead positive change to business processes by creating and recommending actionable solutions that are aligned with business objectives

• Reviews and analyzes business and operations workflow, decision process, and business objectives

• Configure, test, audit, implement and monitor, new and existing policy changes, data sources and strategies

• Develops, reviews, and updates internal, external, post-implementation documentation, including process flows, procedures, system flows, and change log ensuring through and accurate information

• Troubleshoots systems and integration issues working closely with the appropriate resources to resolve them.

• Develop, implement, and monitor appropriate controls to ensure defect free implementation of risk strategies including documentation, review and testing procedure

• Ensure that the Collection Decision systems is operating efficiently; test, audit and implement new policy changes and/or systems.

• Ensure appropriate requirements and solutions are developed based on a solid understanding of the impacted systems and standards.

• Assist TRIAD (account management) project manager with decision trees and analysis. Create and analyze portfolio segments to customize collection strategies to maximize performance.

• Provides Manager and Senior Leadership with concise and accurate information for decision making.

• Present strategy and scoring related activities to management, and auditors as needed.

• Train, provide direction to and review the work of other analysts

• Provide ad hoc support to management or business partners

• Ability to plan, facilitate, and participate in working sessions with vendors and cross functional teams

• Represent the Credit Risk Collections team as the main POC for Enterprise and other projects

• Act as a liaison between internal and external departments

The experience you'll bring.

• Knowledge of business analysis activities such as data analysis, process mapping, requirements elicitation, user story creation and testing.

• Comfortable managing multiple, competing priorities and able to deliver results under pressure and tight deadlines.

• Ability to influence and lead positive change to business processes by creating and recommending actionable solutions that are aligned with business objectives.

• Ability to collaborate, plan, facilitate, and participate in working sessions with internal and external stakeholders, leadership, IT, vendors and cross functional teams.

• Ability to write and document business and functional requirements, test cases and test execution.

• Creativity and the ability to reach insightful conclusions is a must.

• Candidate must be highly motivated and comfortable working in cross-functional teams interacting with all levels of management.

• Proven ability to communicate complex concepts and analyses in a clear and concise manner to all levels of an organization.

• Wireless/Telecom and/or Banking experiences a plus

Technical Qualifications:

• Bachelor's degree in business or equivalent work experience, 2+years

• Experience in testing validation methods using SAS, SQL with use-case development and defect tracking; JIRA, Agile Craft, QTest, Rally & ALM/Quality Center preferred.

• Experience managing formal requirements matrix, documenting technical specifications, user story creation and testing .

• Experience in writing and executing complex SQL queries.

• Proficiency in MS Excel, Word, Project, and PowerPoint, required

• Comfortable managing multiple, competing priorities and able to deliver results under pressure and tight deadlines

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines -fully vaccinated- as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant's first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.

Position details

Req ID: 193038BR

Department: Finance

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

This role is part of the Universal Service Programs team with direct responsibility to interact with various teams in and out of the Company to optimize the value of participating in state and federal Universal Service Fund (USF) mechanisms. Part customer service superstar, part analyst and part project coordinator, the Associate Program Manager, Compliance role supports the Company by ensuring compliance and mitigating risk in all universal service fund related customer activities, delighting end users and internal customers along the way. This role is responsible for assembling information required for and submitting various internal/external reports or data, understanding and communicating clearly to others various USF requirements and processes, and supporting key initiatives for the team or business partners as assigned.

What you'll do in your role.

• Daily monitor, record, review and/or take action on USF (customer and general) activities in compliance with USF program and business requirements, utilizing reports and other information to complete analysis to impact accounts, submit invoices, and/or submit compliance reports as needed

• Support customers, frontline and business partners by timely and accurately responding to inquiries and participating in conference calls providing USF program compliance and other information as appropriate

• Maintain record of all USF program related information in secure and organized manner, including implementing and maintaining databases as well as data tracking tools that monitor activities and enable swift reporting of key metrics/information

• Based on business need, provide regular and ad hoc reporting of USF data essential to business success including to and for frontline, business partners and leadership

• Monitor applicable rules and requirements and comply in all activities, raising potential issues of non-compliance to leadership immediately and partnering to resolve matters, proactively communicating real or perceived barriers to compliance with stringent deadlines

The experience you'll bring.

• Bachelor's degree or equivalent experience required.

• 2+ years Wireless Telecommunications Industry required.

• Microsoft Office Suite experience, including 2+ years Excel required

• 1-2 years Customer Service experience required.

• 1-2 years Finance and/or Analytics work experience required

• Microsoft Visio and PowerPoint Experience preferred

• Billing System Experience preferred

• Regulatory work experience preferred

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines -fully vaccinated- as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant's first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.

Position details

Req ID: 193952BR

Department: Finance

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

*There are 2 opportunities available*

Are you ready to join the Un-carrier movement? Do you enjoy working on projects with direct customer impact? Are you looking for a team of high performers to help expand your skills and experience? Can you bring Un-carrier to everything you do?

If so, our Seattle Area Market is searching for a top performing Field Technician to join us in taking the next big leap forward.

You should possess a balance of wireless industry exposure, coupled with the ability to work independently, and cover a wide area of sites in our market. You will be a -jack of all trades-, encompassing aspects of technical support, project management, and operational support while being a responsible team player.

We are a team that encourages innovation and advocate an agile and open approach, truly working and playing in the Un-carrier way.

What you'll do in your role.

-Technical support: Provides technical support within and occasionally outside immediate team. Provides technical support in network performance initiatives, outage resolution and works to identify day-to-day improvement opportunities.

-Project management: Takes on smaller projects or portions of key projects / initiatives, providing accurate status and progress updates as requested.

-Operations: Identifies and shares potential process improvements and recommends them to Senior Technicians and / or management for consideration. Provides input on process improvements related to maintenance and repair activities. Assists in creation of job aids, scopes of work, method / statement of procedure, and helpful tools working closely with a Senior Technician.

-Continuous learning: Enrolls in and completes training requirements to stay current on existing and new systems and products, to grow skills, and to expand proficiency in company values and organizational requirements.

The experience you'll bring.

Must meet minimum technical proficiency requirements with Nokia equipment

-Excellent verbal and written communication skills

-Self-motivated; exhibits initiative in achieving company goals and objectives

-Basic leadership skills and ability to prioritize and complete multiple tasks

-Able to work independently and in a team environment

-Strong attention to detail

-Flexibility with ever-changing environments and priorities

-Solve problems using creativity and innovation

-Operational knowledge and theory of all interconnecting circuits to include but not limited to RF transmitters, antenna systems, AAV, fiber, microwave radio and AC-DC power systems.

-3 - 5 years' wireless experience preferably in field operations, with a proven track record of success

-Flexible hours a must. Day and night work are part of the job, as well as being part of an on-call rotation for the market.

-Applicant is to meet the minimum DOT medical standards under 49 CFR Part 391

Education

-High School Diploma/GED

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

• Two-year vocational degree in a technical discipline or equivalent experience.

• Must have and maintain a clean driving record & driver's license

• Meet the minimum DOT medical standards under 49 CFR Part 391.

• Ability to drive cars, trucks, or other equipment.

• Work day, afternoon and graveyard shifts, weekend shifts, on-call, and Holidays.

• This position requires mobility (standing, walking, climbing, etc.); the ability to get from one place to another; bending, turning, twisting of your neck or at the waist; squatting, crawling, and kneeling; balancing and maintaining equilibrium; being able to feel, grasp, reach with hands and arms (outwards and/or upwards).

• Lift, carry, push or pull objects weighing no more than 75 pounds.

• Climbs stairs or stepladders to reach equipment and cable trays.

• Work in all weather conditions and in remote areas.

Position details

Req ID: 192848BR

Department: Engineering

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

What you'll do in your role.

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.

• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.

• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.

• Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

• How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network

• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.

• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.

• Successfully identify and handoff small business leads.

• Support team initiatives and create an inclusive environment

The experience you'll bring.

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!

• Competitive drive and proven ability to succeed in a fast-paced sales environment.

• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.

• Effective at balancing customer needs and performance goals.

• 6 months of customer service and/or sales experience, Retail environment preferred.

Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your world-class work:

• Competitive base pay plus milestone bonuses

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career!

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

Position details

Req ID: 194036BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

What you'll do in your role.

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.

• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.

• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.

• Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

• How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network

• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.

• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.

• Successfully identify and handoff small business leads.

• Support team initiatives and create an inclusive environment

The experience you'll bring.

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!

• Competitive drive and proven ability to succeed in a fast-paced sales environment.

• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.

• Effective at balancing customer needs and performance goals.

• 6 months of customer service and/or sales experience, Retail environment preferred.

Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your world-class work:

• Competitive base pay plus milestone bonuses

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career!

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

Position details

Req ID: 194101BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

What you'll do in your role.

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.

• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.

• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.

• Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

• How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network

• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.

• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.

• Successfully identify and handoff small business leads.

• Support team initiatives and create an inclusive environment

The experience you'll bring.

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!

• Competitive drive and proven ability to succeed in a fast-paced sales environment.

• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.

• Effective at balancing customer needs and performance goals.

• 6 months of customer service and/or sales experience, Retail environment preferred.

Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your world-class work:

• Competitive base pay plus milestone bonuses

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career!

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

Position details

Req ID: 194035BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

What you'll do in your role.

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.

• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.

• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.

• Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

• How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network

• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.

• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.

• Successfully identify and handoff small business leads.

• Support team initiatives and create an inclusive environment

The experience you'll bring.

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!

• Competitive drive and proven ability to succeed in a fast-paced sales environment.

• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.

• Effective at balancing customer needs and performance goals.

• 6 months of customer service and/or sales experience, Retail environment preferred.

Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your world-class work:

• Competitive base pay plus milestone bonuses

• Benefits for part-time and full-time associates

• Medical, dental and vision benefits

• Matching 401(k)

• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

• Generous paid time-off programs

• Phone service discounts

• Education reimbursement

• Serious growth potential for your career!

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

Position details

Req ID: 194001BR

Department: Retail

Travel Required: No

Job Detail

• Company:
  T-Mobile

Job Description

In this role, you'll take complete control of hiring, training, and developing a successful sales team who are responsible for outside direct sales in a geographic area. Your leadership skills will be absolutely vital to your entire team's success as your income and theirs will depend on your team productivity. Your creation and monitoring of overall sales plans for your geographic area will enable your sales team to drive success against sales goals through the teams of Account Executives.

What you'll do in your role.

• Increase market share and achieve and exceed performance targets related to subscribers, revenue, churn and CPGA. Meet or exceed overall sales quota for your assigned region.

• Implement key operational initiatives in the field while maintaining high ethical and procedural standards. Coordinate and run frequent sales meetings.

• Interview, hire, train, and develop a staff of successful Account Executives. Conduct ongoing mentoring/coaching in the field.

• Also responsible for other duties/projects as assigned by business management as needed.

The experience you'll bring.

• Bachelor's Degree

• 4-7 Years: Verifiable New Customer Acquisition Sales Experience Within A Commissioned Environment

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

• A valid license, a clean driving record, and proof of insurance at your own cost is required

• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines -fully vaccinated- as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant's first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.

Position details

Req ID: 194012BR

Department: Business Sales

Travel Required: Yes

Job Detail

• Company:
  T-Mobile

Job Description

The team is focused on providing forecasting and planning as well as proactive ad hoc analysis and insights on the performance of the supported Departments/ Business Units. The Sr. Finance Manager will drive exceptional capital/operating forecasts/budgets, trend analysis, financial modeling and reporting focused on the supported Departments/Business Unit(s). The Sr. Finance Manager will provide guidance to leadership on the financial trends and operational drivers behind the results and present reports on findings, including new business opportunities and guidance on course corrections in the baseline business.

What you'll do in your role.

Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.

- Leads the development, interpretation, and implementation of financial concepts for financial planning and control for both the departmental operating and capital budgets and forecasts. Gathers, analyzes, prepares and summarizes recommendations for financial plans, trended future requirements and operating forecasts

- Use statistical and financial modeling techniques to analyze results and identify variances and underlying causes, opportunities, and risks. Provide actionable insights around trends, financial performance. Present findings to Senior Management, including suggestions for course correction

- Utilize analytical and modeling capability to perform scenario and sensitivity analysis to enhance decision making across a range of options and present findings and recommendations for prioritization of resources to all levels of the organization

- Lead the development of key performance indicators and benchmarks across accounts, markets, business units, and channels; develop process for measurement and reporting; communicate results to leadership via dashboards and reports

- Work internally and with strategic partners to ensure processes and procedures are in place for proper accounting controls and audits. Ensure that forecasts /budgets reflect current policies/procedures

- Also responsible for other Duties/Projects as assigned by business management as needed

The experience you'll bring.

Minimum required

- 9+ years in Analytics and Planning

- 2+ years' experience in SAP or similar ERP with 2 + years' experience with SAP/BPC, Hyperion or similar tools

- 2+ years Wireless Telecom or similar subscription-based work experience

- Thorough understanding of Finance and Accounting principles, financial statements (P&L, Balance Sheet, Cash Flow)

- Experience building and maintaining highly complex predictive models. Highly proficient in MS Excel, PowerPoint. Advanced MS Excel modeling skills and applied business statistics, including MS Excel tool pack or other analysis package (like Crystal Ball)

- Proven ability to communicate complex concepts and analyses in a clear and concise manner to all levels of an organization

- Ability to work independently and with limited supervision, manage multiple priorities

Desired

- Extensive experience as a Subject Matter Expert in business case development, complex financial modeling

- Experience with forecasting/analyzing cash flow

- Experience in forecasting/budgeting/internal reporting in a publicly held company

- Proficiency in data mining and analytics software (SQL, SAS, Business Objects

Education

- Bachelor's Degree in Finance, Business Administration, Management, Accounting, Economics, and Engineering - Master's Degree preferred

• At least 18 years of age

• Legally authorized to work in the United States

• High School Diploma or GED

• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines -fully vaccinated- as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant's first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.

Position details

Req ID: 192562BR

Department: Finance

Travel Required: No

Job Detail

• Company:
  T-Mobile