Company Detail

Job Description

Job Title: Loss Mitigation Supervisor

Job Type: Full-time

Location: Virginia Beach, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Loss Mitigation Supervisor reports directly to the Loss Mitigation Manager. Areas of responsibility include working with delinquent accounts through the various functions within Loss Mitigation. The Loss Mitigation Supervisor will be responsible for training, coaching, motivating, recognizing, account reviews, assigning queues, and monitoring work daily in support of department goals.

Responsible and Accountable for:

• Maintaining a continuous presence.

• Conducting account level research and monitoring call quality to promote superior service.

• Handling escalated member calls and providing problem resolution.

• Effectively supervising and coaching phone-based team members in a fast paced environment.

• Partner to resolve issues within the Loss Mitigation team and remove barriers.

• Monitor daily queue coverage and phone staffing needs.

• Drive morale and identify ways to recognize strong performance.

• Host and participate in team meetings to ensure communication is consistent and timely.

• Participate during candidate interviews when recruitment needs arise.

• Meet all required deadlines.

• Achieving department delinquency and charge off goals while operating within budgetary guidelines.

• Oversees scorecards monthly

• Other projects as assigned by the Loss Mitigation Manager

Knowledge, Skills and Abilities:

• Strong verbal and written communication skills required for interfacing with staff and management.

• Strong leadership skills to ensure that full staffing, consistent remote monitoring, thorough queue audits, adequate training, and staff development needs are met.

• Analytical ability to understand, interpret, and develop various reports and data.

• Ability to understand and interpret goals.

• Strong problem solving skills.

• Self-motivated with the ability to work independently.

• Demonstrate ability to remain calm in emotional tense situations.

• Maintain a professional work demeanor and environment at all times.

• Able to work flexible hours to meet the demands and needs of the team.

• Exceptional judgment in offering customer service to members, adhering to policy, complying with Fair Debt Collection Practices Act and other applicable regulations, while protecting the credit union assets by identifying opportunities to reduce losses.

• Strong knowledge and experience with effective collections on delinquent accounts, recovery and repossession.

• Ability to prioritize work and remain organized.

• May be asked to fill in for the Loss Mitigation Manager during vacations or other temporary requirements.

Education and Experience:

• At least three years of collections or loss mitigation experience.

• At least one year experience in coaching or in development of team members.

• Previous Supervisory experience preferred.

• Strong collection insight to direct third party agencies to deliver desired results.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Interactive Specialist (Video Personal Banker)

Job Type: Full-Time

Location: Virginia Beach, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Interactive Specialist is responsible to the Interactive Manager for providing timely and exceptional support experiences to members. Team members will work in a fast paced, dynamic video call center environment supporting members and staff by video, chat and email. The role focuses on assisting members with their financial needs via the Video Banking platform while providing a consistent approach to service delivery, timely and accurate execution of processes and achieving desired experience goals. Responsible for accurately assisting members with their financial transactions on share and loan accounts as requested and providing information to members regarding membership, new accounts, loans and all other services of the Credit Union through the Direct Teller Machines.

Responsible and Accountable for:

• Provide engaging member-centric service to members virtually via Video Banking Solution

• Professionally provide first call resolution by assisting members and potential members with requests; answer questions about products and services including loan products; recommend products that will benefit the member.

• Producing a pro-rata portion of assigned sales goals

• Demonstrating the ability to optimize member contacts by meeting immediate need and uncovering additional opportunities to serve the member

• Utilizing -available- time efficiently, consistently maintaining low -work- and -unavailable- percentages while meeting interaction performance standards

• Complying with all member verification processes and transaction processing guidelines to mitigate risk and protect the member and the credit union for fraud or loss.

• Sales and service responsibilities include identifying opportunities to sell credit union products; meeting/exceeding aggressive sales, cross-sell and funding goals; providing prompt, accurate and courteous responses to members; making financial recommendations; processing various complex financial transactions; effectively educating members basic financial literacy components and Chartway's products and services

• Processing transactions using Video Banking solution - deposits, withdrawals, loan payments, opening accounts, loan applications, etc.

• Building relationships with members

• Problem solving issues that may occur with software

• Provides timely, accurate and energetic support to members

• Responds to internal and external requests via telephone, email, fax or written correspondence relating to products, policies, procedures and credit union services

• Review and monitor e-Funds alerts for possible fraudulent activity, research reinvestigation requests and correct discrepancies

• Deliver an exceptional member experience through ITM technology. The experience will include accurate and efficient transaction processing and friendly and professional service delivery.

Education and Experience:

• Education: Associates degree or equivalent experience

• Experience: Three to five years of financial services experience that include support or branch operations roles

• Experience: Proven track record of progressed responsibility, demonstrating ability to master roles and assignments

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Financial Solutions Representative I

Job Type: Full-Time

Location: Tooele, Utah

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

As a Financial Solutions Representative I, general responsibilities include:

• Taking inbound calls from members and non-members for general servicing inquiries for checking, savings, certificates of deposit, and loan products

• Exercising problem solving skills and promote benefits to retain members

• Update member and account information as needed

• Maintaining Member Solutions Center service levels by handling a high volume of calls in a fast-paced environment

• Consistently and effectively cross-selling products and services offered by Chartway

• Communicate using extraordinary soft skills during complex conversations to deliver an outstanding member experience

• Handle complex conversations and situations professionally to create an outstanding member experience on every call

Qualifications include a High School education or equivalent GED, and one year customer service preferably in a call center environment. Bi-lingual in Spanish is preferred but not required.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Interactive Teller

Job Type: Part-Time

Location: Tooele, Utah

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Interactive Teller is responsible for accurately assisting members with their financial transactions on share and loan accounts as requested and providing information to members regarding membership, new accounts, loans, and all other services of the Credit Union. Reports to the Interactive Teller Manager.

Responsibleand Accountable for:

• Deliver an exceptional member experience through ITM technology. The experience will include accurate and efficient transaction processing and friendly and professional service delivery.

• Ability to consistently follow check processing protocols and make accurate, independent decisions on items presented

• Responsible for processing member financial transactions including deposits, withdrawals, loan payments, transfers, and check cashing.

• Ability to maintain a workstation that projects a positive brand image.

• Deepening member relationships by providing information concerning products and services that would complement the existing relationship with the credit union.

• Take ownership for resolving member requests and providing follow up to ensure member satisfaction.

• Utilize -available- time efficiently, consistently adhering to availability, adherence to schedule and interaction goals.

• Project a professional and friendly image at all times.

Knowledge,Skills and Abilities:

• Ability to effectively respond to member inquiries in a positive and courteous manner.

• Ability to work in a fast paced environment with high traffic volume.

• Engaging and effective communicator, primarily through the ITM technology.

• Ability to multi-task by operating multi-monitors and software systems at the same time.

• Knowledgeable with Word and Excel

• Ability to make quick decisions that will protect the Credit Union from potential losses.

• Ability to respond, establish and maintain control when handling challenging interactions while simultaneously representing Chartway with the highest degree of professionalism.

• Ability to successfully recommend Chartway products and services to achieve organizational and member financial goals.

Education andExperience:

• Education: High school education or equivalent GED.

• Experience: Approximately one year of cash handling and customer service experience.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Financial Solutions Representative I

Job Type: Full-Time

Location: Tooele, Utah

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

As a Financial Solutions Representative I, general responsibilities include:

• Taking inbound calls from members and non-members for general servicing inquiries for checking, savings, certificates of deposit, and loan products

• Exercising problem solving skills and promote benefits to retain members

• Update member and account information as needed

• Maintaining Member Solutions Center service levels by handling a high volume of calls in a fast-paced environment

• Consistently and effectively cross-selling products and services offered by Chartway

• Communicate using extraordinary soft skills during complex conversations to deliver an outstanding member experience

• Handle complex conversations and situations professionally to create an outstanding member experience on every call

Qualifications include a High School education or equivalent GED, and one year customer service preferably in a call center environment. Bi-lingual in Spanish is preferred but not required.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Credit Officer - Indirect Lending

Job Type: Full-time

Location: Salt Lake City, Utah

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Credit Officer - Indirect Lending is responsible to the Director of Indirect Lending for the Indirect consumer lending decision-making process.

Responsible andAccountable for:

• Ensures compliance with all Federal and State regulations and Credit Union policies with regard to credit granting.

• Responsible for timely review and decision of all indirect loans, adhering to credit granting parameters and lending authority limits.

• Maintain level of delinquency below specified threshold to demonstrate ability to make lending decisions that are in the best interest of the credit union.

• Develop rapport and positive relationships with indirect finance managers in an to enhance production and yield results.

Knowledge, Skills andAbilities:

• Ability to communicate effectively all lending decisions and counter offers.

• Ability to review a variety of reports for trends and make recommendations to management from the data.

• Ability to work outside of scheduled hours as needed to ensure loans are decisioned in a timely manner; this includes network issues and inclement weather closures.

• Available for coverage during scheduled hours including some evenings, weekends, and holidays

Education and Experience:

• Education: Associates degree or equivalent experience.

• Experience: Five years of experience in consumer lending/credit evaluation.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Financial Solutions Representative I (Call Center)

Job Type: Full-time

Location: Virginia Beach, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

As a Financial Solutions Representative I, general responsibilities include:

• Taking inbound calls from members and non-members for general servicing inquiries for checking, savings, certificates of deposit, and loan products

• Exercising problem solving skills and promote benefits to retain members

• Update member and account information as needed

• Maintaining Member Solutions Center service levels by handling a high volume of calls in a fast-paced environment

• Consistently and effectively cross-selling products and services offered by Chartway

• Communicate using extraordinary soft skills during complex conversations to deliver an outstanding member experience

• Handle complex conversations and situations professionally to create an outstanding member experience on every call

Qualifications include a High School education or equivalent GED, and one year customer service preferably in a call center environment. Bi-lingual in Spanish is preferred but not required.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Floater Branch Manager

Job Type: Full-time

Location: Virginia Beach, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Floater Branch Manager will be responsible to the Market Director for maximizing the sales function and goal achievement, and the day-to-day operations for assigned retail office locations. Actively seeks out members of SEGs and community groups to generate loans and deposits.

Responsible and Accountable for:

• Responsible for researching member inquiries toensure increased sales, proper follow-up and continued member satisfaction.

• Identify and maximize theuse of credit union services by each member.

• Ensures facilities are well kept and maintained.

• Travels as needed to promote Credit Unionmembership.

• Comply with all policies and procedures of thecredit union relative to branch operations and member transactions.

Knowledge, Skills and Abilities:

• Knowledge of credit unionoperations and retail delivery services and systems.

• Ability to successfully leadand motivate assigned sales team in achieving organizational goals.

• Ability to coach, mentorand provide timely performance feedback for assigned employees.

• Ability to successfullymanage sales of complex financial services across multiple locations.

• Proficient in utilizingongoing technologies to successfully support sales and the sales managementenvironment.

• Willing to travel asneeded to local branches

• Ability to managelocation(s) to include all facets of teller operations, cash management, tellerstaffing and member service.

• Knowledge of the retailoffice operations technology and procedures and the ability to train otherswith this expertise.

• Ability to troubleshootproblems with members with regards to service, policies and procedures of theCredit Union.

• Experience in managingin-house and outsource operations.

Education and Experience:

• Education: Bachelor'sdegree or equivalent experience.

• Experience: Approximatelythree to five years of demonstrated progression in job related experience.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Teller

Job Type: Full-time

Location: Humble, Texas

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Teller is responsible for accurately providing paying and receiving service to members on their share and loan accounts, handling and securing large volumes of cash and other negotiable items.

Qualifications to include a High School Diploma or GED equivalent, basic math skills, strong customer service skills, computer experience, and at least one year of cash handling experience. Prior teller experience is preferred, but not required.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Indirect Loan Processor

Job Type: Full-time

Location: Virginia Beach, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Indirect Loan Processor reports to the Indirect Lending Manager and is responsible for the loan processing duties of the Indirect Lending Program.

Responsible and Accountable for:

• Handles all loanpackages that are received from dealers and prepares them for funding.

• Reviews loanpackages for accuracy and completeness, focusing on error-correction

• Maintains ledgers,order supplies and acts as liaison between dealerships, Credit Officers,and Dealer Managers.

• Purges disbursedloan packages of duplicate forms and unnecessary items before imaging.

• Monitor workflows within the department to ensure that all deadlines are met, and resources are utilized effectively.

• Set-up new dealer relationship and create new dealer/vendor records.

• Administers dealerstatements and dealer reserve program.

• Assist in handling escalated dealers/member inquiries and concerns in a timely professional manner.

Knowledge, Skills andAbilities:

• Ability to identify and provide input for areas needing process improvement.

• Ability to adapt positively to the changing needs of the role and/or department.

• Ability to prepare indirect totals for monthly reports using lending system.

• Ability to correspond with dealerships on missing documents necessary for disbursal of funds.

• Ability to work closely with Indirect Manager to relay decision on active applications and help to obtain information needed on pending applications.

• Ability to identify areas of efficiency and implement resolutions.

• Excellent written and communication skills, attention to detail and ability to multi-task in a busy environment.

• Proficient in Microsoft applications, Excel, the lending platform, and the core operating system.

• Ability to comply with all state and federal regulations.

Education andExperience:

• Education: Associate'sDegree or equivalent.

• Experience: 1-3years experience as Loan Processor or equivalent position.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Branch Services Business Analyst

Job Type: Full-time

Location: Virginia Beach, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

Reporting to the Director of Partner Services, the Branch Services Business Analyst will apply analytical skills to support branch service initiatives and execution of branch service strategies. This position will problem-solve through data, while thoughtfully incorporating product dynamics, marketing influences, and a wide range of member impact into recommended solutions. This position will gather sales and production data and report findings and suggestive enhancements to improve sales. This position will work in a collaborative environment on a horizontal team supporting all retail markets and contributing to analytic pursuits across the organization.

Responsible and Accountablefor:

• Designs, conducts, analyzes, reports on, and manages branch and market production results

• Develops necessary reporting using Excel and PowerBI tools and provides monthly metrics to show opportunities and trends.

• Conducts research on member experience, services, and products via a variety of research methods

• Assist management in establishing or enhancing the measurement of key performance indicators via new dashboards/scorecards.

• Support market directors in ongoing initiatives from a data and analytic perspective and provide ad-hoc analysis as needed

• Maintain and improve reporting for the Retail team, including providing guidance in forecasting and budgeting

• Works closely with Data Analytics and Application Technology teams along with other organizational data experts to ensure validity and accuracy of data sources.

• Participates on the analyst forum and ask forum

Knowledge, Skills andAbilities:

• Possess an excellent analytical, strategic and financial acumen with the ability to think strategically and draw logical conclusions and exercise judgment in recommendations

• Proficient with Microsoft Office Applications such as Word, Excel, Outlook, PowerPoint and Access.

• Demonstrated data visualization and querying (SQL) expertise. Power BI (Tableau) experience is preferred, but similar systems with transferrable skillsets (Looker, QlikView, Periscope, etc.) are acceptable

• Ability to collaborate and communicate professionally, concisely and effectively, both verbally and in writing to staff, executive management and external business partners

• Self-starter who can be hands-on and can analyze, interpret and derive insights into business reports, analytic models, and data sources

• High degree of accuracy with attention to detail, strong drive and a proven ability to work independently

Education, Experienceand Certification:

• Education:Bachelor's degree required or equivalent experience

• Experience: 2 to 5 years experience in lending,sales or marketing, and business analysis

• Experienceusing Excel, SQL, Power BI and Tableau like software (business analyst)

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Business Analyst - Core Systems

Job Type: Full-time

Location: Virginia Beach, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Business Analyst - Core Systems is responsible to the Director of Application Technology for gathering business requirements for various supported banking systems, and data and report requests. This role provides analysis to programmers for development, and manages banking system vendor relationships. Coordinates upgrades and other internal and vendor system maintenance. Manages new banking system/application integration.

Responsibleand Accountable for:

• Analyze applications that support banking functions and provide feedback and recommendations to Director of Application Technology. Banking Systems include but are not limited to the Bank Secrecy Act (BSA) System, Auto Title Tracking System, Account and Loan Origination System.

• Evaluate and provide recommendations for quality and efficiency improvements in banking system processes and procedures.

• Function as Analyst/Project Lead for various Technology Dept related projects including but not limited to business intelligence, and internally developed systems/applications.

• Interacts with end users to gather requirements for changes or modifications to existing applications.

• Understands various departmental processes and functions that interact with supported banking systems.

• Develops functional specifications per user requirements and provide clear scope for technical developers.

• Participate in the design and testing phases, including design and testing of prototypes and orchestration and sign-off on acceptance test results to ensure design integrity.

• Serves as technical and communications liaison between Application Technology and Retail and other operational departments for all banking system related issues.

• Serves as technical and communications liaison between the credit union and our banking system partners/vendors.

• Maintains disaster preparedness of critical banking systems, to include management of disaster recovery testing and ensures changes in operations are reflected in the disaster recovery plan.

• Deliver project tasks within scope, quality and timeframe commitments made to the project team.

• Utilize key stakeholders, business partners, vendor assigned resources and any other available resource to research, evaluate solution options and provide recommended solution approach for the Program/Project team.

Knowledge, Skills andAbilities:

• Keen understanding of project management techniques/methodologies.

• Strong ability to create project plans and manage multiple projects simultaneously.

• Understanding of how operational duties impact organizational strategy and goals.

• Ability to think creatively and contribute to both strategic and tactical decisions.

• Strong analytical and problem solving skills and the ability to learn on the job is a must

• Ability to manage and work complex and diverse projects. Exercises judgment within defined procedures and practices.

• Good knowledge in core system operation/testing for financial institutions ($1 billion plus credit unions preferred)

• Good experience with basic programming, ability to produce reports, and expertise with standard software applications MS Office and Adobe Acrobat

• Ability to manipulate, analyze and interpret data with a key understanding of how technology operations help drive business efficiency and can be the driver to achieve organizational goals.

• Must have the skillset and experience to effectively identify and analyze critical problems and provide viable solutions - while quickly and efficiency communicating to management before, during and after issues arise.

• Self-motivated and willingness to maintain up-to-date knowledge with current and emerging database technologies.

• Clarifies and translates high level business requirements into functional specifications for Application Technology and manages changes to such specifications.

• Possess an understanding of technological trends and use this knowledge to bring solutions to business units to enhance the enterprise's competitive edge.

• Excellent communication skills, and self-motivated (especially when involving the learning of new technologies).Must be able to proactively communicate issues, status, updates or problems to fellow team members, management, and/or the entire Technology Department.

• Work and communicate with a wide range of people - peers, vendors, the public, staff members including program leadership, and others.

• Working knowledge of financial institution (credit unions preferred) policies, procedures, regulations and related system parameters.

• Must be able to exercise independent judgment, multi-task and prioritize key tasks in order to consistently meet given deadlines.

• Must be able to act independently or work within a team on assigned tasks.

• Consistently demonstrate professional, positive, and approachable attitude/demeanor and discretion.

Education and Experience:

• Education: Bachelor's Degree or equivalent experience

• Experience: 5-7 years of demonstrated experience asan analyst of data-focused or analytical systems in a corporateenvironment.

• Preferred experience in the financialindustry with key core platform experience.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Teller

Job Type: Full-Time

Location: Virginia Beach, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Teller is responsible for accurately providing paying and receiving service to members on their share and loan accounts, handling and securing large volumes of cash and other negotiable items.

Qualifications to include a High School Diploma or GED equivalent, basic math skills, strong customer service skills, computer experience, and at least one year of cash handling experience. Prior teller experience is preferred, but not required.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Member Specialist

Job Type: Full-time

Location: Chesapeake, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Member Specialist is responsible to the Branch Manager for identifying and discussing the financial needs of new and existing members. Explores and defines opportunities for Credit Union products/services to meet current and future needs of existing and new members. Responsibilities include assisting members with opening new accounts, processing loan requests, and cross-selling credit union products and services.

Qualifications include an Associates degree or equivalent experience, and approximately 2-3 years as a Member Specialist or equivalent position. Must have the ability to successfully sell Chartway products and services to achieve organizational, and team goals. Must be a self motivated individual who can work independently with a strong initiative and have the ability to handle multiple tasks within specified deadlines.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Assistant Branch Manager II

Job Type: Full-time

Location: West Jordan, Utah

At Chartway, helping our members achieve their dreams is our business. Through living Chartway's vision, mission, and values, our employees serve our communities to make their lives more affordable. Whether you want to work in leadership or you're just getting started, we invite you to join our team.

The Assistant Branch Manager is responsible to the Branch Manager for the overall management of assigned financial office. Accountable for the achievement of maximum sales results for the assigned office. Coaches and supervises team to achieve maximum sales results. Responsible for the internal controls to ensure proper audit and dual control policy and procedures are in place within their assigned branch

Qualifications include an Associate's or Bachelor's degree or equivalent experience, and approximately one to three years of demonstrated progression in job related experience. Candidate must have knowledge of the retail sales office operations technology and procedures, and the ability to train others with this expertise. Must have experience in managing in-house and outsource operations, excellent written and oral communication skills, and the ability to mentor employees for professional growth and goal achievement.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Teller

Job Type: Full-time

Location: Norfolk, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Teller is responsible for accurately providing paying and receiving service to members on their share and loan accounts, handling and securing large volumes of cash and other negotiable items.

Qualifications to include a High School Diploma or GED equivalent, basic math skills, strong customer service skills, computer experience, and at least one year of cash handling experience. Prior teller experience is preferred, but not required.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Teller

Job Type: Part-time

Location: Murray, Utah

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Teller is responsible for accurately providing paying and receiving service to members on their share and loan accounts, handling and securing large volumes of cash and other negotiable items.

Qualifications to include a High School Diploma or GED equivalent, basic math skills, strong customer service skills, computer experience, and at least one year of cash handling experience. Prior teller experience is preferred, but not required.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Teller

Job Type: Part-time

Location: Washington, Utah

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Teller is responsible for accurately providing paying and receiving service to members on their share and loan accounts, handling and securing large volumes of cash and other negotiable items.

Qualifications to include a High School Diploma or GED equivalent, basic math skills, strong customer service skills, computer experience, and at least one year of cash handling experience. Prior teller experience is preferred, but not required.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Member Specialist (Personal Banker)

Job Type: Full-time

Location: Saint George, Utah

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Member Specialist is responsible to the Branch Manager for identifying and discussing the financial needs of new and existing members. Explores and defines opportunities for Credit Union products/services to meet current and future needs of existing and new members. Responsibilities include assisting members with opening new accounts, processing loan requests, and cross-selling credit union products and services.

Qualifications include an Associates degree or equivalent experience, and approximately 2-3 years as a Member Specialist or equivalent position. Must have the ability to successfully sell Chartway products and services to achieve organizational, and team goals. Must be a self motivated individual who can work independently with a strong initiative and have the ability to handle multiple tasks within specified deadlines.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Branch Services Business Analyst

Job Type: Full-time

Location: Salt Lake City, Utah

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

Reporting to the Director of Partner Services, the Branch Services Business Analyst will apply analytical skills to support branch service initiatives and execution of branch service strategies. This position will problem-solve through data, while thoughtfully incorporating product dynamics, marketing influences, and a wide range of member impact into recommended solutions. This position will gather sales and production data and report findings and suggestive enhancements to improve sales. This position will work in a collaborative environment on a horizontal team supporting all retail markets and contributing to analytic pursuits across the organization.

Responsible and Accountablefor:

• Designs, conducts, analyzes, reports on, and manages branch and market production results

• Develops necessary reporting using Excel and PowerBI tools and provides monthly metrics to show opportunities and trends.

• Conducts research on member experience, services, and products via a variety of research methods

• Assist management in establishing or enhancing the measurement of key performance indicators via new dashboards/scorecards.

• Support market directors in ongoing initiatives from a data and analytic perspective and provide ad-hoc analysis as needed

• Maintain and improve reporting for the Retail team, including providing guidance in forecasting and budgeting

• Works closely with Data Analytics and Application Technology teams along with other organizational data experts to ensure validity and accuracy of data sources.

• Participates on the analyst forum and ask forum

Knowledge, Skills andAbilities:

• Possess an excellent analytical, strategic and financial acumen with the ability to think strategically and draw logical conclusions and exercise judgment in recommendations

• Proficient with Microsoft Office Applications such as Word, Excel, Outlook, PowerPoint and Access.

• Demonstrated data visualization and querying (SQL) expertise. Power BI (Tableau) experience is preferred, but similar systems with transferrable skillsets (Looker, QlikView, Periscope, etc.) are acceptable

• Ability to collaborate and communicate professionally, concisely and effectively, both verbally and in writing to staff, executive management and external business partners

• Self-starter who can be hands-on and can analyze, interpret and derive insights into business reports, analytic models, and data sources

• High degree of accuracy with attention to detail, strong drive and a proven ability to work independently

Education, Experienceand Certification:

• Education:Bachelor's degree required or equivalent experience

• Experience: 2 to 5 years experience in lending,sales or marketing, and business analysis

• Experienceusing Excel, SQL, Power BI and Tableau like software (business analyst)

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Interactive Teller

Job Type: Part-time

Location: Tooele, Utah

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Interactive Teller is responsible for accurately assisting members with their financial transactions on share and loan accounts as requested and providing information to members regarding membership, new accounts, loans, and all other services of the Credit Union. Reports to the Interactive Teller Manager.

Responsibleand Accountable for:

• Deliver an exceptional member experience through ITM technology. The experience will include accurate and efficient transaction processing and friendly and professional service delivery.

• Ability to consistently follow check processing protocols and make accurate, independent decisions on items presented

• Responsible for processing member financial transactions including deposits, withdrawals, loan payments, transfers, and check cashing.

• Ability to maintain a workstation that projects a positive brand image.

• Deepening member relationships by providing information concerning products and services that would complement the existing relationship with the credit union.

• Take ownership for resolving member requests and providing follow up to ensure member satisfaction.

• Utilize -available- time efficiently, consistently adhering to availability, adherence to schedule and interaction goals.

• Project a professional and friendly image at all times.

Knowledge,Skills and Abilities:

• Ability to effectively respond to member inquiries in a positive and courteous manner.

• Ability to work in a fast paced environment with high traffic volume.

• Engaging and effective communicator, primarily through the ITM technology.

• Ability to multi-task by operating multi-monitors and software systems at the same time.

• Knowledgeable with Word and Excel

• Ability to make quick decisions that will protect the Credit Union from potential losses.

• Ability to respond, establish and maintain control when handling challenging interactions while simultaneously representing Chartway with the highest degree of professionalism.

• Ability to successfully recommend Chartway products and services to achieve organizational and member financial goals.

Education andExperience:

• Education: High school education or equivalent GED.

• Experience: Approximately one year of cash handling and customer service experience.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Talent Acquisition Specialist

Job Type: Full-time

Location: Salt Lake City, Utah

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Talent Acquisition Specialist is responsible to the Director of Talent Engagement for the management of the internal and external recruitment efforts. The Talent Acquisition Specialist is responsible for creatively sourcing, screening, interviewing, assessing, selecting and extending job offers to qualified candidates that fit the culture and values of the credit union. The Talent Acquisition Specialist will fill open positions with the most qualified candidates in the most efficient manner that maintains a reasonable time to fill.

Responsible and Accountable for:

• Conducts valid skill-based screening interview for prospective team members to recommend for further review and hiring for open positions within the credit union.

• Seeks out new and creative ideas to proactively attract candidates through social media posts, resume mining, outreach efforts, college/university recruitment, career fairs, website postings, special recruiting events and other position advertising methods. Remains current with the latest recruiting techniques and solutions.

• Manage applicant pool utilizing applicant tracking software, maintains vacancy listing.

• Manages team member referral program, and ensures payment of referral bonus outlined in the program.

• Maintain contact with internal team members (Managers, Directors and Senior Leaders) to develop a thorough understanding of the position requirements and department culture, thereby helping candidates to fully understand the opportunity and ensure the best selection.

• Brand ambassador of the credit union, promoting our story and benefits of employment to prospective team members within our communities and to members.

• Works with Talent Development Team to obtain training plan for all new hires and newly promoted team members to ensure their success in the role.

• Makes offers of employment to internal and external candidates reviewing the position offered, salary, benefits, training, and the on-boarding process. Provides feedback for internal candidates not selected.

• Manages internal job postings, external employment ads, and the recruitment and use of temporary staffing needs.

Knowledge, Skills and Abilities:

• Ability to conduct valid skill and behavioral based interviews to ascertain applicant's knowledge, skills and ability to perform the duties of the position for which they are interviewing.

• Ability to understand and accurately describe duties, responsibilities and team environments to applicants to ensure they have a solid understanding of the position they are applying for.

• Ability to work with all levels of team members and management to fill open positions within the credit union.

• Strong organizational skills, high attention to detail and multitasker.

• Must possess excellent verbal, written and interpersonal skills.

• Ability to handle confidential information with discretion.

Education and Experience:

• Education: College degree in related field required.

• Experience:1-3 years experience in Human Resources; preferably in Recruitment.

• Experience using social media for sourcing/recruiting, building relationships and contributing to an overall recruitment strategy/brand.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Teller

Job Type: Part-time

Location: Grantsville, Utah

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Teller is responsible for accurately providing paying and receiving service to members on their share and loan accounts, handling and securing large volumes of cash and other negotiable items.

Qualifications to include a High School Diploma or GED equivalent, basic math skills, strong customer service skills, computer experience, and at least one year of cash handling experience. Prior teller experience is preferred, but not required.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Floater Member Specialist (Personal Banker)

Job Type: Full-time

Location: Saint George, Utah

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Floater Member Specialist is responsible to the Branch Manager for identifying and discussing the financial needs of new and existing members. Explores and defines opportunities for Credit Union products/services to meet current and future needs of existing and new members. Responsibilities include assisting members with opening new accounts, processing loan requests, and cross-selling credit union products and services.

Qualifications include an Associates degree or equivalent experience, and approximately 2-3 years as a Member Specialist or equivalent position. Must have the ability to successfully sell Chartway products and services to achieve organizational, and team goals. Must be a self motivated individual who can work independently with a strong initiative and have the ability to handle multiple tasks within specified deadlines.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Floater Member Specialist (Personal Banker)

Job Type: Full-time

Location: Saint George, Utah

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Floater Member Specialist is responsible to the Branch Manager for identifying and discussing the financial needs of new and existing members. Explores and defines opportunities for Credit Union products/services to meet current and future needs of existing and new members. Responsibilities include assisting members with opening new accounts, processing loan requests, and cross-selling credit union products and services.

Qualifications include an Associates degree or equivalent experience, and approximately 2-3 years as a Member Specialist or equivalent position. Must have the ability to successfully sell Chartway products and services to achieve organizational, and team goals. Must be a self motivated individual who can work independently with a strong initiative and have the ability to handle multiple tasks within specified deadlines.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union