Company Detail

Job Description

Overview

To contribute to the planning and execution of operational audits. May act as an Auditor-In-Charge on audits and will participate in Internal Audit initiatives. Promote partnership, trust, and accountability within our organization and building deeper relationships with our audit stakeholders.

Navy Federal's Internal Audit team is in the midst of an exciting transformational journey to become a best-in-class Audit function! It is our vision to be a preferred advisor to the business by building and cultivating trust through the consistent execution of high-quality and risk-focused audit and advisory work. We're focused on implementing efficient processes, maximizing our use of technology, integrating data analytics into everything we do, and investing in our biggest asset, our people. If this sounds like the type of team you'd like to be a part of, then we want to learn more about you!

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Contribute toward the planning and execution of integrated operational audits in accordance with Navy Federal and industry audit standards

• Identify and assess risks to develop and execute a risk-based audit work program

• Occasionally act as Auditor-In-Charge on audits of lesser risk/complexity, providing guidance, coaching, and direction to Internal Audit staff regarding Navy Federal practices and industry standards

• Coordinate with points of contact and first/second lines of defense to conduct preliminary research, lead process walkthroughs, document process narratives and workflows, identify key risks and controls, and obtain audit evidence for testing

• Identify opportunities to leverage data analytics and technology to drive deeper risk coverage and insights to business partners

• Work across multiple audits concurrently. Apply critical thinking skills by seeking to understand and execute assigned control testing and document results according to professional and internal standards

• Independently review and analyze audit evidence and results of testing to determine design and operating effectiveness of controls

• Identify and quantify issues and provide risk-based recommendations to implement and enhance internal controls to management in a timely manner

• Prepare audit workpapers to document relevant information obtained, analyzed, and evaluated that support audit observations/issues and conclusions

• Work collaboratively with other departments and stakeholders to provide insights and recommendations for improvement.

• Partner with business areas to ensure adequate remediation plans are developed and implemented

• Contribute toward the development of high-quality, well-written, and timely audit reports for senior management, the President/CEO, and the Supervisory Committee

• When asked to operate as an Auditor-In-Charge, review work papers prepared by internal auditors assigned to audits and provide coaching and mentoring

• Manage audit timelines to ensure the timely reporting of identified risks and issues; report delays and issues in overall audit to management and lead resolution of audit project issues

• Participate in Internal Audit strategic initiatives and act as a champion of change and continuous improvement

• Stay abreast of and ensure compliance with applicable federal, state and industry laws, regulations, and guidelines

• Actively monitor and stay current with evolving industry trends and emerging risks that may impact the company

• Perform other duties as assigned

Qualifications

• Minimum three years of experience in internal audit

• Advanced knowledge of internal control concepts and practices and risk-based auditing techniques

• Experience leading audits and/or overseeing other audit staff in the execution of audit work

• Advanced interpersonal and communication skills, including experience working with all levels of staff, management, stakeholders, and vendors

• Significant experience in collaborating across organizational boundaries and building partnerships across various functions

• Experience in presenting findings, conclusions, alternatives, and information clearly and concisely

• Advanced organizational, planning and time management skills

• Advanced word processing and spreadsheet software skills

• Advanced critical thinking, analytical, and problem-solving skills

• Advanced skill in managing multiple priorities independently and operate well in a team environment to achieve goals

• Advanced skill to influence, negotiate & persuade to reach agreeable exchange & positive outcomes

• Bachelor's degree or the equivalent combination of experience, education, and training

Desired Qualifications

• Experience with credit union financials and/or regulations

• Working Knowledge of NFCU products, services, programs, policies, and procedures-

• Certified Internal Auditor (CIA), Certified Public Accountant (CPA) and/or Certified Information Systems Auditor (CISA)

  Hours: Monday - Friday, 8:00AM - 4:30PM

  Locations: 820 Follin Lane. Vienna, Virginia | 141 Security Drive Winchester, VA 22602 | 5550 Heritage Oaks Drive. Pensacola, FL 32526

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 18870-OTHLOC-300000025804595

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To coordinate the repossession process and disposition of property (e.g., cars, boats, motorcycles, airplanes, etc.) that serves as collateral on Navy Federal loans. Serve as point of contact and subject matter expert regarding section functions, systems, policies and/or procedures. Work is performed under moderate supervision.

Responsibilities

• Responsible for coordinating all aspects of the repossession process

• Remain familiar with payment methods available to members (e.g., direct remittance, recurring deposits, Western Union Quick Collect, Speed Pay, etc.)

• Communicate to members, co-makers, and/or joint owner on all aspects of the repossession process

• Prepare all documents required to initiate the repossession process

• Contact insurance companies for payoffs; send Letters of Guarantee, monitor for payments and send titles to insurance companies

• Serve as point of contact for internal departments regarding repossessions

• Select repossession agents and negotiate fees for repossession

• Document all member related contact in the Repossession Tracker and in other applicable systems throughout the repossession process

• Process impound notices by contacting tow companies; negotiate fees, obtain vehicle condition, reason for impoundment and documents needed to recover the collateral

• Monitor and ensure updates are provided by repossession agents; assist agents with skip tracing to locate collateral as needed

• Recommend accounts to skip companies and/or License Plate Recognition staging if unable to locate

• Recommend accounts to be returned to LCR, or Bankruptcy if unable to locate

• Submit requests for required letters for redemption/reinstatement; ensure letters are accurate and mail them in accordance with State regulations to members

• Assist members with reinstatement or redemption of their vehicle; contact the agent or auction to have the vehicle released to the member

• Prepare documents to submit to the Department of Motor Vehicles to process a repossession title or to sell the collateral

• Maintain an overall quality assurance audit rating of 90%

• Determine floor price and send required documents to auction; release vehicles for sale in Auto IMS

• Receive auction bids received thru various communication channels (e.g., email, telephone, fax, Auto IMS, etc.); determine if auction offer can be accepted and that the number of bids aligns with State requirements; determine if counting the bid will be required, or decline the offer and request that the vehicle be run on the next sale date

• Review and process sale proceeds with accounting department to ensure funds are applied properly to the member's account

• Submit requests to reduce interest rates to "0" on open book loans with a deficiency balance

• Maintain knowledge of and ensure compliance with applicable federal and state laws, rules, regulations and Navy Federal policies and procedures

• Maintain records of repossessions and prepare reports for management

• Track and reconcile expenses with general accounting incurred during the repossession process

• Perform other duties as assigned

Qualifications

• Working knowledge of applicable federal and state laws, rules and regulations (e.g., Fair Debt Collection Act, Fair Credit Reporting Act, etc.)

• Experience in the collection of delinquent loans

• Experience using auditing/accounting principles and methods, preferably in a financial institution

• Experience in financial counseling, negotiating, and explaining decisions to members

• Experience in financial transaction/processing related responsibilities

• Experience working with all levels of staff, management, stakeholders, and vendors

• Ability to describe and discuss mechanical conditions of automobiles

• Ability to comprehend, analyze, interpret, communicate and apply government and financial industry regulations, related principles and practices, and company instructions, procedures, and policies

• Ability to work independently and in a team environment

• Effective member/customer service skills

• Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations

• Effective skill assimilating information, analyzing facts, and developing logical conclusions

• Effective skill performing mathematical calculations and working accurately with numbers

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective skill building effective relationships through rapport, trust, diplomacy and tact

• Effective skill interacting tactfully and effectively in difficult situations

• Effective skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes

• Effective research, analytical, and problem solving skills

• Effective organizational, planning and time management skills

• Effective verbal, interpersonal and written communication skills

• Effective database, word processing, and spreadsheet software skills

Desired Qualifications

• Knowledge of the remarketing industry and familiarity with the repossession process and related regulations and procedures

• Familiarity with Navy Federal products, services, processes, policies and procedures

• College level courses with concentration in Accounting, Finance, Business, or related field

Hours: Monday - Friday, 10:00AM - 6:30PM

Locations: 820 Follin Ln. Vienna, Virginia 22180 | 141 Security Drive Winchester, VA 22602 | 5550 Heritage Oaks Dr. Pensacola, FL 32526

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 18896-OTHLOC-300000025810540

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

Collection Technology Solutions (Collection Systems) serves as the primary liaison between our business partners and ISD and/or select vendors providing project support including documenting requirements/features, system testing, coordinating UAT, outage resolution, etc. Our primary business partner is the Collections Division; however, we also provide project support for other non-Collections areas including Credit Bureau Governance, Financial Systems Recon, and Transaction Processing. We provide production support for multiple applications (both on prem and hosted) used by our business partners and work with ISD and/or vendor support personnel to investigate and remediate system issues.

Collection Systems is the system owner for the major applications used by the Collections Dept. Applications include the CACS Enterprise which includes Recovery Accounting, SpeedPay, and the Extensions Application. As the System Owner, analysts manage workflows within the application(s). Additionally, Collection System Analysts serve as product owners for Enterprise level projects affecting Collections.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Evaluate operational efficiency and effectiveness of supported systems and applications

• Demonstrated ability to successfully manage multiple projects concurrently from project concept through implementation, either independently or as part of a team

• Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics

• Uses elicitation techniques to gather information at the right level of detail and scope to represent all of the stakeholder's needs

• Analyze, define, and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output

• Identifying business requirements (e.g., needs, objectives, functions, features, input and output)

• Develop, recommend and document adjustments to workflow to streamline processes

• Coordinate integration of solutions with existing applications; identify and resolve existing conflicts to ensures compatibility

• Involved in cross-organizational task groups concerning new automated systems, products and/or services

• Work with project teams to plan, coordinate and rollout software change/release to Controlled Testing and Production, obtain required approvals as scheduled, and transition project to Production

• Interact with other ISD staff, business units (end users) in problem resolution efforts

• Partner with other business units and vendors to improve procedures, resolve problems, and implement initiatives; presents conclusions and recommendations to management

• Implement new/enhanced products, services and/or operational changes

• Identify and communicate key responsibilities and practices, evaluate results, and provide leadership and guidance to ensure successful implementation of business unit projects

• Interpret results of analysis; present recommendations, alternatives and implications

• Develop and oversee project plans and roadmaps that outline preventative and corrective actions necessary to remediate control deficiencies, maximizing effectiveness and mitigating future exposure

• Ensure preventative, detective, and corrective controls are properly identified and documented

• Develop test plans, test criteria, scenarios and documentation; ensure acceptance of delivered solutions

• Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results

• Report testing activity including time spent, testing time lost and discrepancies found

• Represent the business unit in identifying, analyzing and communicating system solutions

• Monitor performance of systems to ensure continued systems efficiency

• Collaborate with key partners in development and delivery of solutions

• Perform other duties as assigned

Qualifications

• Demonstrated ability to successfully manage multiple projects concurrently from project concept through implementation, either independently or as part of a team

• Significant experience in workflow analysis and design/configuration

• Demonstrated ability to successfully guide business users and product owners at all levels through requirements gathering while leveraging knowledge of system capabilities

• Demonstrated ability to successfully mentor others

• Strong analytical skills and experience using SQL (or similar data mining tools) to include creating queries and joins as well as hands-on experience using Excel (or similar analytical tool) to include using formulas and pivot tables/graphs

• Strong desire to learn new systems and processes

• Hands-on experience with ADO to include managing epics, features, and PBIs

• Exposure to SAFe agile methodology

• Experience in troubleshooting and solving routine operational and/or system issues

• Basic research, analytical, and problem solving skills

• Effective organizational, planning and time management skills

• Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations

• Effective verbal and written communication skills

Desired Qualification(s)

• Experience with Navy Federal products, services, programs, policies and procedures

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180

Salary: Level III - $94,200 - $138,900 annually | Level IV - $108,300 - $159,675 annually

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 18914

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To organize, facilitate, and coordinate small to large scope initiatives from inception through implementation. Work with stakeholders to plan, measure, deploy action plans and resources to improve operational processes, procedures, standards and deliver solutions, reports, and presentations to business partners and leadership. Develop business cases and operations roadmaps, sourcing and building key industry partnerships, detailing competitive analysis and industry models.

Responsibilities

• Develop, plan and deliver solutions to drive the NFCU strategies ensuring processes, systems, operations, quality assessments and service standards are targeted to support superior objectives

• Provide strategic analysis and recommendations to assist key decisions made by senior leadership regarding technology, financial market trends, by identifying departments strengths, weaknesses, opportunities and threats

• Assist in leading project teams on complex initiatives of significant business risk and impact across the organization

• Lead and coordinate the planning, scheduling, budgeting, and resourcing of projects to scope, identify risk exposure and remediation of non-compliance to standards

• Prepare and deliver moderately complex project plans, proposals, schedules, communications, and resource impacts and staff requirements

• Develop, analyze, and provide operational dashboards with project progress, resource allocation, and communication status

• Facilitate regular project reviews to assess business alignment and identify areas for improvement. Make recommendations for improvement to departmental leadership

• Lead benchmarking standards research including measuring goals against performance, continuous improvement, and potential use of industry-leading vendors

• Review processes/programs/services for all functional and operational areas to identify, capture, analyze, assess and recommend improvements to respond to services/or operation/or member service areas without clear practice or precedent

• Identify and collaborate with various levels of staff to accomplish all tasks/assignments and recommend and execute moderately complex process improvements

• Schedule and perform as-needed operations audits noting procedural and other operational deficiencies or vulnerabilities

• As a member of the cross functional team, apply Agile/Lean principles to continuously incrementally improve moderately complex operation strategies for the branch

• Monitor key performance indicators, determine gaps in performance metrics, and recommend /execute change management techniques for efficiency/quality improvements to moderately complex processes

• Partner with business units to determine benchmarking targets to ensure effective processes are in place, including proactive and reactive initiatives review of assignments, quality assurance, and cross-servicing of operations and services

• Provide strategic direction to ensure initiatives are communicated and implemented for all functional and operational business units

• Set and implement operational objectives and goals that align with division, department and corporate strategies

• Provide results of and develop recommendations based on analysis and research of trends in support of projects and initiatives

• Promote and educate on the change management required for implementation of solutions and define and track measures of success for ensuring new solutions are embraced

• Identify moderately complex operational, training, and service/products goals and create opportunities to join forces across the organization

• Ensure consistent, appropriate and fluid communication across the organization

• Perform other duties as assigned

Qualifications

• Advanced knowledge of project/process improvement/change management methodologies

• Experience in using Agile methodologies/principles (Scrum, XP, Lean etc.)

• Significant experience in using Change Management tools such as: change impact analysis, change readiness assessment, stakeholder assessment and alignment, communications and training, content design/development

• Advanced in the use of PCs and software applications.

• Ability to manage multiple activities simultaneously and achieve desired results

• Knowledge of NFCU operations, processes and procedures

• Working knowledge of Navy Federal policies, procedures, instructions, automated systems software and NCUA policies, instructions and regulations

• Advanced skill interacting with staff, management, vendors and members diplomatically and tactfully

• Advanced research, analytical, and problem solving skills

• Advanced verbal, written and interpersonal communication skills to include present findings and conclusions

• Advanced organizational, and planning and time management skills

• Advanced skill interpreting, applying and explaining written and oral regulations, instructions, operations, products, procedures.

• Bachelor's degree in Business Administration, Management, or related field or equivalent combination of education, training and experience

Desired Qualifications

• Knowledge of NFCU operations, processes and procedures

• Working knowledge of Navy Federal policies, procedures, instructions, automated systems software and NCUA policies, instructions and regulations

• Advanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectives

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 820 Follin Ln. Vienna, Virginia 22180 | 141 Security Drive Winchester, VA 22602

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 18841-OTHLOC-300000025804595

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To plan, manage, and execute all aspects of life-cycle projects from inception through implementation. To develop project plans and deliver solutions on schedule and within budget in support of service innovations and organizational and process changes/enhancements.

Responsibilities

• Ensures effective management of projects from inception through implementation

• Defines, develops and executes project plans, including scope definition, expectations, activities, cost estimates, and schedules

• Works with the business group to determine and understand business requirements

• Manages projects from concept through the planning, analysis, design, testing, implementation, and transition phases

• Develops clear and concise "big picture" of projects within Navy Federal organizational goals

• Directs and leads Project Teams by developing and coordinating work plans, schedules, milestones, deliverables, and training

• Manages project budgets including risk and impact of changes to project plans

• Identifies and minimizes project risks or constraints that would impact project deliverables

• Identifies, communicates, and resolves branch/division/department areas of concern, or cross-organizational that may impede or impact other projects/initiatives

• Maintains/archives project documentation

• Ensures project deliverables are met in accordance with customers' expectations

• Sets, manages, and communicates client expectations for the project

• Oversees project progress to ensure project documentation and schedules are in compliance with previously agreed requirements and standards

• Identifies, escalates and/or resolves issues associated with project(s) ensuring deliverables conform to established quality and schedules

• Monitors and controls risks to ensure timelines are met and project goals are attained

• Facilitates project team and client meetings for the resolution of project issues

• Provides project status reports to management

• Ensures success of projects by working closely with Procurement regarding vendor contracts

• Works closely with Procurement to clearly define and understand contracts, including language, scope, pre- and post-award, contract closure, basic legal aspects, and risk management

• Manages contracts' quality assurance, including contract administration and execution

• Manages contract budget, cost control mechanisms and Change control

• Serves as primary point of contact for project management and related issues.

• Secures resources and ensures optimum utilization of those resources, meeting budgetary requirements

• Allocates project team assignments to ensure accountability, establishes a team environment, manages personnel changes, and executes the training plan

• Manages, executes, and communicates project plan, changes, direction, approach, and priorities based on changing business requirements, circumstances, new information and/or budget considerations to stakeholders

• Establishes team objectives and assignments, reviews work products, and provides timely feedback to staff regarding performance; may provide input to team members' performance appraisals

• Promotes team building and skills development of project team members

• Manages multiple, moderately complex projects

• Solves moderate to complex project-related problems

• Interacts effectively with managers and division/department management concerning projects

• Participates with division/department management in researching and selecting vendors

• Recommends improvements across division/department lines

• Builds relationships with management and key stakeholders

• Manages relationships with vendors, including contract definition, monitoring and issue resolution

• Performs other related duties as assigned

Qualifications

• Experience leading and/or managing small projects or portions of larger projects

• Experience participating in, and/or managing, cross-functional, multi-dimensional teams and projects

• Solid knowledge of project lifecycles, project management methodologies, and business requirements analysis

• Experience working with all levels of staff, management, and vendors

• Knowledge and understanding of contracts, including language, intricacies, scope, and risk management

• Proficiency with PCs and related software applications (word processing, spreadsheet, presentation, database, and project management applications)

• Strong planning, organization, and problem solving skills

• Demonstrated skill in leading, guiding, and mentoring others

• Strong interpersonal, verbal, and written communication skills

• Demonstrated skill in effectively building relationships with and influence team members, management, vendors, and a diverse group of stakeholders

• Demonstrated skill in presenting findings and conclusions clearly and concisely to stakeholders and management

• Bachelor's degree in a related field or the equivalent combination of education, training, or experience

Desired Qualifications

• Knowledge of Navy Federal's, or other financial institutions', operations

• Working knowledge of Navy Federal's Project Portfolio Management (PPM) standards

• Extensive experience managing multi-disciplinary project lifecycles for financial institutions

• Advanced Degree in Business, Management, Economics, Finance, or related field

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 820 Follin Ln. Vienna, Virginia 22180 | 141 Security Drive Winchester, VA 22602

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 18889-OTHLOC-300000025804595

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To direct and manage the Debit Cards Strategy and Analytics branches of Debit Card Division. Provide strategic direction for Debit Card products. Identify solutions that drive high-level SMD and corporate decisions. Set performance standards and expectations to ensure goals and objectives align with division/department's policies, procedures, and company strategies. Serve as change agent to champion innovation in product development and delivery. Ensure successful management and oversight of large, complex, multi-disciplinary projects. Consult with business unit management to identify process, system, and/or resource deficiencies and determine desired results. Direct report to the SVP Debit Card.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Under the leadership of the SVP Debit Cards assume responsibility/accountability for the leadership, direction, and management of the Debit Cards Strategy and Analytics branches

• Monitor the business environment, competition, and trends and how these may impact Navy Federal's product line

• Identify changing business needs based on service goals, performance, and competitors' developments

• Develop viable business solutions that anticipate members' needs, increase/retain membership, increase product penetration, decrease inactivity, forecast industry trends, and increase/maintain marketplace competitiveness

• Establish, develop, and foster effective internal and external relationships and partnerships

• Ensure coordination and collaboration with internal partners on strategic directives and tactical execution

• Partner with Department senior management to determine the direction of large-scale strategic initiatives that address short and long-term business opportunities and strategies

• Represent Debit Cards in corporate wide initiatives and serves as subject matter expert on trends and competitor activity impacting Debit Cards

• Oversee the design and development of monitoring tools, models, and dashboards capable of correlating risk with various profit/loss scenarios to determine appropriate optimization methodologies

• Review variance reports and coordinates input for monthly board packages, Balance Sheet, and top management presentations

• Ensure availability of necessary materials for policy decisions

• Oversee projects, studies, reports, and analyses which result in the introduction and enhancement of Debit Cards products and services

• Lead member and market research, product analysis, benchmarking, and marketing campaigns for Debit Cards programs and services in collaboration with Marketing and Member Research & Intelligence

• Perform other duties as assigned

Qualifications

• Bachelor's degree in Business Administration, Management, or the equivalent combination of education, training, and experience

• Advanced statistical knowledge and superior analytical, reconciliation, and deductive reasoning, including prior experience in detailed data analysis, model development, and data interpretation

• Significant experience with financial and member service operations to include understanding of effective member service philosophy

• Advanced knowledge of debit cards, marketing, research, and investment principles

• Advanced knowledge of state and Federal laws, Navy Federal policies, and market practices and trends pertaining to Debit Cards

• Advanced knowledge of project management strategies, practices, and standards, including extensive experience managing complex full life-cycle projects or teams to include cost, resource, and time estimation

• Ability to lead others in a challenging environment, manage multiple initiatives, meet changing requirements/priorities, solve problems, exercise initiative, produce desired results, and achieve objectives

• Ability to communicate highly complex technical concepts to non-technical and senior management staff

• Significant experience working with all levels of employees, management, stakeholders, and vendors

• Advanced verbal and written communication skills

• Effective negotiation and persuasion skills

Desired Qualification(s)

• Familiarity with Navy Federal's objectives, functions, and policies

• Knowledge of Navy Federal automated systems used in the Department

• Project management certification (PMP)

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 18864

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To manage, influence, and lead development direction and optimal performance of business unit program initiatives. Develop, implement, evaluate, and lead users to comply with best practices to ensure timely and effective channel/ program delivery and administration. To manage and facilitate implementation and coordination of multiple, large, and highly complex programs that affect and involve business unit activities. Ensure management review of initiatives from concept through planning, analysis, design, and testing, implementation, and transition phases. Create, design and manage program deliverables and solutions on schedule and within scope and budget.

Responsibilities

• Review program-related data using performance measurements and indicators to identify areas for improvement and potential risk and develop action plans for each indicator or area identified and lead change management

• Consult with leadership and business partners to effectively define KPIs and short/long-term goals and objectives, initiatives, and actions plans

• Analyze overall program effectiveness; identify and address areas of opportunity and make recommendations

• Innovatively identify and collaborate with management regarding the current and future needs and trends for programs and channels based on feedback

• Identify, scope, document, coordinate, and implement business solution requirements in accordance with program/channel and project goals

• Perform qualitative and quantitative analysis using analytical techniques, tools, models, simulation, etc.

• Direct and lead work by developing and coordinating work plans, schedules, milestones, deliverables, and training

• Manage program budgets including risk and impact of changes to program plans

• Identify and minimizes risks or constraints that would impact program deliverables

• Identify, communicate, and resolve branch/division/department or cross-organizational areas of concern, that may impede or impact other programs/projects/initiatives

• Maintain/archive program documentation

• Ensure program deliverables are met in accordance with expectations

• Prioritize and delegate assignments, including project analysis, requirements definition, and implementation of program modifications and enhancements

• Develop action plans for conducting internal analyses and collaborate with business partners to identify root causes for employee development gaps and establish solutions

• Manage multiple, large, and highly complex programs

• Serve on teams and task groups for programs or initiatives of significant impact within the business unit &/or across the organization

• Ensure effective initiative management of programs from inception through implementation

• Mentor members of the team within the branch to ensure cooperation and consistent application of policies and procedures

• Participate in developing, modifying and executing department policies, standards, and processes

• Provides guidance on issues having department and/or organization-wide impact

• Work on complex issues requiring in-depth knowledge of organizational objectives and competing priorities

• Solves highly technical and complex problems

• Perform other duties as assigned

Qualifications

• Significant experience in workflow and program development including development of requirements documents, procedures, and implementation plans

• Extensive experience in managing multiple initiatives, and meet changing requirements and priorities to accomplish objectives and goals, independently or in a team environment

• Extensive experience in collaborating across organizational boundaries and building partnerships across various functions

• Significant experience in leading, training, guiding and mentoring others

• Extensive experience in working with leadership and management in diverse and complex operational environments

• Expert project management skills to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation

• Expert planning, organizational and problem-solving skills

• Expert skill identifying and analyzing business requirements and recommending solutions

• Expert innovative thinking skills to solve problems and facilitate the decision-making process

• Expert verbal, written, and interpersonal communication skills, including ability to communicate complex terms to all levels of audiences

• Expert analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results, or relationships

• Bachelor's Degree in Business, Management, or the equivalent combination of training, education, and experience

Desired Qualification(s)

• Expert knowledge of Navy Federal's functions, philosophy, operations, and organizational objectives

• Knowledge of systems and software used at Navy Federal

• Working knowledge of state and Federal laws; industry regulations, principles, and practices; and company policies that govern the business unit's products/services

• Certified Scrum Master (CSM), or the equivalent combination of training, education, and experience

• Project Management Professional (PMP), or the equivalent combination of training, education, and experience

Hours: Monday - Friday, 8:30AM - 5:00PM

Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 18190

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To coordinate the repossession process and disposition of property (e.g., cars, boats, motorcycles, airplanes, etc.) that serves as collateral on Navy Federal loans. Serve as point of contact and subject matter expert regarding section functions, systems, policies and/or procedures. Work is performed under moderate supervision.

Responsibilities

• Responsible for coordinating all aspects of the repossession process

• Remain familiar with payment methods available to members (e.g., direct remittance, recurring deposits, Western Union Quick Collect, Speed Pay, etc.)

• Communicate to members, co-makers, and/or joint owner on all aspects of the repossession process

• Prepare all documents required to initiate the repossession process

• Contact insurance companies for payoffs; send Letters of Guarantee, monitor for payments and send titles to insurance companies

• Serve as point of contact for internal departments regarding repossessions

• Select repossession agents and negotiate fees for repossession

• Document all member related contact in the Repossession Tracker and in other applicable systems throughout the repossession process

• Process impound notices by contacting tow companies; negotiate fees, obtain vehicle condition, reason for impoundment and documents needed to recover the collateral

• Monitor and ensure updates are provided by repossession agents; assist agents with skip tracing to locate collateral as needed

• Recommend accounts to skip companies and/or License Plate Recognition staging if unable to locate

• Recommend accounts to be returned to LCR, or Bankruptcy if unable to locate

• Submit requests for required letters for redemption/reinstatement; ensure letters are accurate and mail them in accordance with State regulations to members

• Assist members with reinstatement or redemption of their vehicle; contact the agent or auction to have the vehicle released to the member

• Prepare documents to submit to the Department of Motor Vehicles to process a repossession title or to sell the collateral

• Maintain an overall quality assurance audit rating of 90%

• Determine floor price and send required documents to auction; release vehicles for sale in Auto IMS

• Receive auction bids received thru various communication channels (e.g., email, telephone, fax, Auto IMS, etc.); determine if auction offer can be accepted and that the number of bids aligns with State requirements; determine if counting the bid will be required, or decline the offer and request that the vehicle be run on the next sale date

• Review and process sale proceeds with accounting department to ensure funds are applied properly to the member's account

• Submit requests to reduce interest rates to "0" on open book loans with a deficiency balance

• Maintain knowledge of and ensure compliance with applicable federal and state laws, rules, regulations and Navy Federal policies and procedures

• Maintain records of repossessions and prepare reports for management

• Track and reconcile expenses with general accounting incurred during the repossession process

• Perform other duties as assigned

Qualifications

• Working knowledge of applicable federal and state laws, rules and regulations (e.g., Fair Debt Collection Act, Fair Credit Reporting Act, etc.)

• Experience in the collection of delinquent loans

• Experience using auditing/accounting principles and methods, preferably in a financial institution

• Experience in financial counseling, negotiating, and explaining decisions to members

• Experience in financial transaction/processing related responsibilities

• Experience working with all levels of staff, management, stakeholders, and vendors

• Ability to describe and discuss mechanical conditions of automobiles

• Ability to comprehend, analyze, interpret, communicate and apply government and financial industry regulations, related principles and practices, and company instructions, procedures, and policies

• Ability to work independently and in a team environment

• Effective member/customer service skills

• Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations

• Effective skill assimilating information, analyzing facts, and developing logical conclusions

• Effective skill performing mathematical calculations and working accurately with numbers

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective skill building effective relationships through rapport, trust, diplomacy and tact

• Effective skill interacting tactfully and effectively in difficult situations

• Effective skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes

• Effective research, analytical, and problem solving skills

• Effective organizational, planning and time management skills

• Effective verbal, interpersonal and written communication skills

• Effective database, word processing, and spreadsheet software skills

Desired Qualifications

• Knowledge of the remarketing industry and familiarity with the repossession process and related regulations and procedures

• Familiarity with Navy Federal products, services, processes, policies and procedures

• College level courses with concentration in Accounting, Finance, Business, or related field

Hours: Monday - Friday, 10:00AM - 6:30PM

Locations: 820 Follin Ln. Vienna, Virginia 22180 | 141 Security Drive Winchester, VA 22602 | 5550 Heritage Oaks Dr. Pensacola, FL 32526

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 18896

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

The Manager, Enterprise Third Party Risk Management (TPRM) will work within Navy Federal's Enterprise Operational Risk Management (EORM) Division to perform second line of defense risk management activities. Responsible for assisting with the development and enhancement of the TPRM program methodology, framework, metrics and reporting and other risk-taking activities. To evaluate whether first line risk taking activities are within Navy Federal's risk appetite and tolerance, in line with regulatory expectations and industry best practice. To serve as a Third-Party Risk Management subject matter expert reporting to a Director within Enterprise Third Party Risk Management and support leadership decisions related to program development and strategy, and guidance.

Responsibilities

• -Establish and support the program development and ongoing maturation of the TPRM Program through the development and management of the methodology and framework

• Collaborate with Procurement Vendor Management (PVM) in the development, delivery, and continuing improvement of the enterprise program, policies, templates and change management initiatives as related to TPRM

• Assess regulatory requirements for overall applicability and adherence

• Provide recommendations to leadership for system design and/or enhancements to create business process efficiencies

• Develop and deliver TPRM documentation, program metrics and associated reporting requirements to governance groups and program stakeholders

• Develop and maintain relationships with stakeholders, assessment partners and business unit leaders/Point Of Contacts (POCs)

• Oversee and direct third party risk review activities; develop, monitor, and analyze risk metrics to provide feedback and guidance and create efficiencies

• Analyze risk data and reporting, identifying emerging risks and develop actionable recommendations to increase performance and mitigate risk; collaborate with staff and business partners to communicate and implement performance and risk strategies

• Provide guidance and support to both first Line of Defence (1LOD) and second Line of Defense (2LOD) risk analysts as a subject matter expert by assisting with developing organizational risk capabilities and increasing value and efficiency through effective risk management

• Perform team lead/supervisory responsibilities:

• Collaborate with leadership to develop/executive department strategy

• Mentor and advise second line of defense risk analysts

• Contribute to Annual Financial Plan (AFP) Process

• Ensure efficiency of operations

• Perform other duties as assigned

Qualifications

• Advanced knowledge and understanding of Third-Party Risk Management in a large financial institutional setting

• Working knowledge of third-party risk management regulatory guidance (OCC, CFPB, FFIEC etc.), NFCU policies and industry best practice, especially areas of due diligence.

• Working knowledge of third-party risk management operational and regulatory risks and controls related to onboarding and due diligence, including knowledge of risk management techniques from prevention, identification, assessment, and mitigation perspectives

• Experience with vendor management platforms, assessment tools, and technical security

• Experience in leading collaboration across organizational boundaries and building partnerships across various functions

• Experience in working with all levels of staff, management, stakeholders, third parties

• Experience in identifying and communicating business requirements

• Ability to work independently and in a team environment

• Advanced organizational, planning, and time management skills

• Advanced skill using innovative thinking and data analysis to develop solutions and facilitate the decision-making process

• Advanced verbal, interpersonal, and written communication skills

• Advanced skill in the use of Microsoft Office Products (e.g., Word, Excel, etc.)Advanced presentation software skills

• Bachelor's Degree or above in Risk Management, Business, or related field, or the equivalent combination of education, training, and experience

Desired Qualifications

• Advanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectives

• Experience in consumer compliance at a financial institution

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Ln. Vienna, Virginia 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 18799

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To provide actionable business intelligence in consultation with management and business units for use in daily and strategic decision making. Apply industry best practices and standards to create optimum solutions that improve business performance. Conduct analytical studies to provide results/recommendations to senior management for department and enterprise-wide strategic initiatives. Assist in leading complex/difficult tasks with considerable latitude and scope.

Responsibilities

• Evaluate operational efficiency and effectiveness

• Perform qualitative and quantitative analysis relating to operational functions, workflow, processes, and other business related issues

• Collaborate with functional areas to develop and maintain performance metrics, measurements, methods and targets

• Obtain quantitative and qualitative data of business processes to analyze, determine and promote data driven decisions

• Analyze and evaluate competitor data and industry trends to understand current business unit competitive posture

• Design and document dashboards, reports, and thresholds to alert business units to monitor business status and fluctuations

• Identify and assess business strategies and opportunities; develop appropriate analytical approaches

• Collect and analyze data; synthesize results of analyses, develop and make recommendations and alternatives based on the full spectrum of internal/external considerations

• Build new and/or modify existing database/data warehouse/data mart and business intelligence solutions to meet business and system requirements

• Use data warehousing/business intelligence toolsets to gather, store, and provide access to data in assist management decision making

• Collaborate with business units and senior management to conduct needs assessment to support organization strategies, tactics, and learning solutions that support business unit objectives

• Identify areas of improvement; determine solutions; implement enhancements/changes to improve operations, standards and results

• Collaborate with management to establish objectives, standards, and strategies for delivering updates and changes to reporting and analytical procedures

• Provide guidance and advice to management on the most effective and efficient use of resources to obtain measurable process improvements

• Compile, research and analyze trends in support of projects and initiatives

• Ensure the implementation of new and enhanced processes

• Identify and assess business strategies and opportunities; develop appropriate analytical approaches

• Performs other duties as assigned

Qualifications

• Significant experience in the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis and related analytical tools

• Significant experience in problem resolution including determining root cause, scope and scale of issues

• Extensive experience that demonstrates the ability to research, compile, and document data, business processes, and workflow

• Significant experience in market/consumer research, project management, and analysis in support of strategic planning initiatives

• Significant experience in managing cross-functional, multi-dimensional teams and projects of the highest complexity which have business risk and impact

• Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals

• Significant experience in demonstrating thought-leadership, initiative-taking, decision-making and creativity solving business problems

• Advanced skill interpreting, extrapolating and interpolating data for statistical research and modeling

• Advanced skill interpreting and synthesizing large amounts of information

• Advanced skill analyzing statistics and reports to determine business performance and trends

• Advanced skill identifying and analyzing business requirements and recommending solutions

• Advanced skill in programming languages

• Advanced skill resolving conflicting requests and meeting changing requirements

• Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely

• Advanced skill maintaining accuracy with attention to detail and meeting deadlines

• Advanced research, analytical, and problem solving skills

• Advanced verbal and written communication skills

• Advanced database and presentation software skills

• Advanced word processing and spreadsheet software skills

• Bachelor's Degree in a related field, or the equivalent combination of training, education and experience

Desired Qualifcation(s)

• Significant knowledge of project lifecycles and management methodologies

• Working knowledge of Navy Federal Human Resources policies, procedures, and programs

• Working knowledge of object oriented principles

• Master's Degree in a related field, or the equivalent combination of training, education and experience

Hours: Monday - Friday, 8:30AM - 5:00PM

Location: 820 Follin Lane, Vienna, VA 22180

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 18845

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Analyze, research and resolve problems and discrepancies related to member accounts/loans

• Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications

• Counsel current and prospective members about Navy Federal's products and services

• Ensure cash and other negotiable instruments are handled properly

• Identify opportunities to cross service products and increase product penetration

• Perform platform banking functions

• Assist level I team members

• Understand and comply with federal and other regulations relating to financial products and services

• May assist with Branch Office vault opening, closing and balancing procedures

• May serve as a Branch Office and/or ATM vault custodian

• Perform other duties as assigned

Qualifications

• Ability to work independently and in a team environment

• Working knowledge of savings and checking products, accounts and services

• May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need

• Effective active listening skills to accurately respond to inquiries and account requests

• Effective organizational, planning and time management skills

• Effective research, analytical, and problem solving skills

• Effective skill building effective relationships through rapport, trust, diplomacy and tact

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective skill maintaining composure in a high production and changing environment

• Effective skill navigating multiple screens and PC applications and adapting to new technologies

• Effective skill performing mathematical calculations and working accurately with numbers

• Effective verbal and written communication skills

Desired Qualifications

• Experience in member/customer service preferably in a call center, retail banking or financial institution

• Experience in working in a credit union environment

Hours: Available Monday - Saturday, hours based on business needs.

Location: 29261 Central Avenue, Lake Elsinore, CA 92532 | 2620 Tuscany Street, Suite 101, Corona, CA 92881

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 18893

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Analyze, research and resolve problems and discrepancies related to member accounts/loans

• Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications

• Counsel current and prospective members about Navy Federal's products and services

• Ensure cash and other negotiable instruments are handled properly

• Identify opportunities to cross service products and increase product penetration

• Perform platform banking functions

• Assist level I team members

• Understand and comply with federal and other regulations relating to financial products and services

• May assist with Branch Office vault opening, closing and balancing procedures

• May serve as a Branch Office and/or ATM vault custodian

• Perform other duties as assigned

Qualifications

• Ability to work independently and in a team environment

• Working knowledge of savings and checking products, accounts and services

• May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need

• Effective active listening skills to accurately respond to inquiries and account requests

• Effective organizational, planning and time management skills

• Effective research, analytical, and problem solving skills

• Effective skill building effective relationships through rapport, trust, diplomacy and tact

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective skill maintaining composure in a high production and changing environment

• Effective skill navigating multiple screens and PC applications and adapting to new technologies

• Effective skill performing mathematical calculations and working accurately with numbers

• Effective verbal and written communication skills

Desired Qualifications

• Experience in member/customer service preferably in a call center, retail banking or financial institution

• Experience in working in a credit union environment

Hours: Available Monday - Saturday, hours based on business needs.

Location: 29261 Central Avenue, Lake Elsinore, CA 92532 | 2620 Tuscany Street, Suite 101, Corona, CA 92881

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 18893-OTHLOC-300000025804888

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To provide operational support to the business unit. To support the performance of studies, analyses, and evaluation of processes, products, or services. To contribute to projects and initiatives.

Responsibilities

• Provides operational support that directly affects the business unit functions

• Completes and/or monitors internal processes and performs quality control to ensure adherence to regulations, Navy Federal policies, and industry practices

• Identifies, research, and documents operational correlations and may administer operational workflow and functions

• Detects errors and initiates or arranges for corrective action; follows through with cognizant parties to ensure resolution

• Assists management or analysts with developing and recommending enhancements to improve operational processes and procedures

• Assists in the development of user requirements; may test new/enhanced systems and assist in training staff

• Acts as the business unit point-of-contact for cross-organization matters; resolves/oversees resolution of customer issues

• Develops and applies a sound understanding of the business unit's functions and their relationship to those of other business units

• Serves as a backup to other staff members during peak business volume

• Assists management and/or analysts in compiling, reviewing, and preparing data to be used in the analysis of operations, services, and products

• Researches, gathers, and synthesizes data; presents conclusions and recommendations to management

• Prepares summaries, analyses, reports, charts, graphs, instructions, memoranda, and manuals/reference materials for benchmarking purposes or for inclusion in required and ad hoc reports

• Reviews studies, reports, and surveys and provides summaries to department leadership

• Supports projects and initiatives within the business unit and/or across the organization

• Participates in the planning, development, implementation, and maintenance of new and existing programs, campaigns, and special offers

• Administers project plans, coordinates the collection of input from functional areas, and assists in the execution of related activities

• Research audit findings, prepares response, and forwards to management

• Participates in the review of Navy Federal Instructions, policy/procedural documents, and study/survey responses

• Maintains knowledge of corporate business plans, marketing efforts, and operational/business requirements

• Works autonomously within established procedures and practices

• Uses discretion to modify work practices and processes to achieve results and/or improve efficiency

• Analyzes facts and general principles to develop alternative courses of action based upon precedent/policy

• Develops and presents alternatives and recommendations which have impact and/or complexity

• Leads portions of projects or projects that are routine within the business unit or function

• Coordinates reporting input from various sources and creates, maintains, and delivers reports, queries, and data to analysts and/or management

• Participates in the implementation of changes and may coordinate or deliver training on new processes

• Acts as a resource to others regarding business unit's functions and resolves or arranges for resolution of operational issues, inquiries, and complaints

• Performs other related duties as assigned

Qualifications

• Demonstrated work experience that provided knowledge and understanding of the processes, procedures, systems, policies, and activities of the business unit

• Ability to multitask, work independently, and exercise initiative and judgment

• Ability to work effectively with diverse internal and external contacts

• Familiarity with training techniques and practices

• Proficient using, interpreting, and explaining regulations, instructions, policies, and procedures and presenting findings and conclusions clearly and concisely

• Ability to represent the business unit in task groups and planning meetings

• Strong research, planning, organization, and problem-solving skills

• Effective written, verbal, and interpersonal skills

Desired Qualification(s)

• Knowledge of, and experience with, credit union or retail banking operations

• Knowledge of Navy Federal Credit Union, its organization, operations, policies, procedures, products, and services

• Education above the high school level with course concentration in business or related field

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 16791

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To plan, manage, and execute all aspects of life-cycle projects from inception through implementation. To develop project plans and deliver solutions on schedule and within budget in support of service innovations and organizational and process changes/enhancements.

Responsibilities

• Ensures effective management of projects from inception through implementation

• Defines, develops and executes project plans, including scope definition, expectations, activities, cost estimates, and schedules

• Works with the business group to determine and understand business requirements

• Manages projects from concept through the planning, analysis, design, testing, implementation, and transition phases

• Develops clear and concise "big picture" of projects within Navy Federal organizational goals

• Directs and leads Project Teams by developing and coordinating work plans, schedules, milestones, deliverables, and training

• Manages project budgets including risk and impact of changes to project plans

• Identifies and minimizes project risks or constraints that would impact project deliverables

• Identifies, communicates, and resolves branch/division/department areas of concern, or cross-organizational that may impede or impact other projects/initiatives

• Maintains/archives project documentation

• Ensures project deliverables are met in accordance with customers' expectations

• Sets, manages, and communicates client expectations for the project

• Oversees project progress to ensure project documentation and schedules are in compliance with previously agreed requirements and standards

• Identifies, escalates and/or resolves issues associated with project(s) ensuring deliverables conform to established quality and schedules

• Monitors and controls risks to ensure timelines are met and project goals are attained

• Facilitates project team and client meetings for the resolution of project issues

• Provides project status reports to management

• Ensures success of projects by working closely with Procurement regarding vendor contracts

• Works closely with Procurement to clearly define and understand contracts, including language, scope, pre- and post-award, contract closure, basic legal aspects, and risk management

• Manages contracts' quality assurance, including contract administration and execution

• Manages contract budget, cost control mechanisms and Change control

• Serves as primary point of contact for project management and related issues.

• Secures resources and ensures optimum utilization of those resources, meeting budgetary requirements

• Allocates project team assignments to ensure accountability, establishes a team environment, manages personnel changes, and executes the training plan

• Manages, executes, and communicates project plan, changes, direction, approach, and priorities based on changing business requirements, circumstances, new information and/or budget considerations to

• stakeholders

• Establishes team objectives and assignments, reviews work products, and provides timely feedback to staff regarding performance; may provide input to team members' performance appraisals

• Promotes team building and skills development of project team members

• Manages multiple, moderately complex projects

• Solves moderate to complex project-related problems

• Interacts effectively with managers and division/department management concerning projects

• Participates with division/department management in researching and selecting vendors

• Recommends improvements across division/department lines

• Builds relationships with management and key stakeholders

• Manages relationships with vendors, including contract definition, monitoring and issue resolution

• Performs other related duties as assigned.

Qualifications

• Experience leading and/or managing small projects or portions of larger projects

• Experience participating in, and/or managing, cross-functional, multi-dimensional teams and projects

• Solid knowledge of project lifecycles, project management methodologies, and business requirements analysis

• Experience working with all levels of staff, management, and vendors

• Knowledge and understanding of contracts, including language, intricacies, scope, and risk management

• Proficiency with PCs and related software applications (word processing, spreadsheet, presentation, database, and project management applications)

• Strong planning, organization, and problem solving skills

• Demonstrated skill in leading, guiding, and mentoring others

• Strong interpersonal, verbal, and written communication skills

• Demonstrated skill in effectively building relationships with and influence team members, management, vendors, and a diverse group of stakeholders

• Demonstrated skill in presenting findings and conclusions clearly and concisely to stakeholders and management

• Bachelor's degree in a related field or the equivalent combination of education, training, or experience

Desired Qualification(s)

• Knowledge of Navy Federal's, or other financial institutions', operations

• Working knowledge of Navy Federal's Project Portfolio Management (PPM) standards

• Extensive experience managing multi-disciplinary project lifecycles for financial institutions

• Advanced Degree in Business, Management, Economics, Finance, or related field

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 16621-OTHLOC-300000025804595

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To manage, influence, and lead development direction and optimal performance of business unit program initiatives. Develop, implement, evaluate, and lead users to comply with best practices to ensure timely and effective channel/ program delivery and administration. To manage and facilitate implementation and coordination of small, multiple programs, or portions of a larger program that affect and involve business unit activities. Ensure management review of initiatives from concept through planning, analysis, design, and testing, implementation, and transition phases. Support program deliverables and solutions on schedule and within scope and budget.

Responsibilities

• Review program related data using performance measurements and indicators to identify areas for improvement and potential risk and develop action plans for each indicator or area identified and lead change management

• Consult with leadership and business partners to effectively define KPIs and short/long-term goals and objectives, initiatives, and actions plans

• Analyze overall program effectiveness; identify and address areas of opportunity and make recommendations

• Identify and collaborate with management regarding the current and future needs and trends for programs and channels based on feedback

• Identify, scope, document, coordinate, and implement business solution requirements in accordance with program/channel and project goals

• Direct and lead work by developing and coordinating work plans, schedules, milestones, deliverables, and training

• Manage program budgets including risk and impact of changes to program plans

• Identify and minimize risks or constraints that would impact program deliverables

• Identify, communicate, and resolve branch/division/department or cross-organizational areas of concern that may impede or impact other programs/projects/initiatives

• Maintain/archive program documentation

• Ensure program deliverables are met in accordance with expectations

• Prioritize and delegate assignments, including project analysis, requirements definition, and implementation of program modifications and enhancements

• Develop action plans for conducting internal analyses and collaborate with business partners to identify root causes for employee development gaps and establish solutions

• Manage small, multiple programs or participate in portions of larger/complex scoped programs with guidance from senior staff and/or management

• Serve on teams and task groups for programs or initiatives of moderate to considerable impact within the business unit &/or across the organization

• Provide guidance to help team members and stakeholders

• Foster relationships with staff, peers, and business unit(s)

• Perform other duties as assigned

Qualifications

• Exposure to workflow and program development including development of requirements documents, procedures, and implementation plans

• Experience in managing multiple initiatives and meet changing requirements and priorities to accomplish objectives and goals, independently or in a team environment

• Experience in collaborating across organizational teams and building partnerships across various functions

• Exposure to leading, training, guiding and mentoring others

• Experience working with leadership and management in diverse and complex operational environments

• Effective project management skills, to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation

• Effective planning, organizational and problem-solving skills

• Effective skill in identifying and analyzing business requirements and recommending solutions

• Innovative thinking skills to resolve issues and facilitate decision-making

• Effective verbal, written, and interpersonal communication skills, including ability to communicate complex terms to all levels of audiences

• Analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results, or relationships

• Bachelor's Degree in Business, Management, or the equivalent combination of training, education, and experience

Desired Qualification(s)

• Project Management Professional (PMP), or the equivalent combination of training, education, and experience

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 16792

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

The Scrum Master works closely with the Product Owner to prioritize and lead delivery of the initiative's capabilities by removing impediments, facilitating team meetings and events, and fostering an environment for high performance. The Scrum Master manages a continuous workflow of their team. They advocate, adopt and coach their team on lean, agile and scrum practices. Participate on complex, essential projects working under minimal supervision and with wide latitude for independent judgment. Accountable for completion of assigned deliverables and milestones. Individual contributor and mentor to junior staff. Highly skilled and proficient in discipline, considered senior level position.

Responsibilities

• Exhibit behaviors of a Lean-Agile Leader through mindset; helps the team embrace SAFe core values, adopt and apply SAFe principles and implement SAFe practices

• Support the team rules of Scrum, eliminate impediments and lead the team in efforts for relentless improvement and heightened efficiency

• Ensure technology and service delivery roadmap support the solution strategy and are sustainable to meet the needs of the various solutions being delivered on that product

• Facilitate the team's progress toward team goals; utilizing the current Program Increment (PI) Objectives as Iteration Goals

• Ensure that goals, scope and product backlog items are understood and can be fulfilled by team members

• Collaborate with Product Owner, customers and developers to identify and clarify scope of problems/issues in terms of business/systems requirements and processes

• Support the team's efforts to continuously improve communications and relationships with other delivery teams; represent the team in the Scrum of Scrums (SoS), helping the team remain aware of engagement opportunities and program effectiveness

• Engage in challenging the old norms of development to improve performance in the areas of quality, predictability, flow, and velocity

• Support software development teams in applying the Scrum framework

• Perform other duties as assigned

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Software Design and Development or related field, or the equivalent combination of education, training, and experience

• Significant experience in SAFe Agile values and principles

• Significant experience in executing running Program Increment (PI) Objectives and Iteration Goals

• Certification in SAFe Scrum Master and/or SAFe Release Train Engineer or other advanced agile certification

• Experience successfully coaching and transitioning teams, programs, portfolios through an agile transformation

• Experience leading and coaching successful product delivery teams

• Experience in product development, software development, system engineering, and operations management

• Working knowledge of cloud platform technologies (e.g., Azure, AWS)

• Working knowledge of API development and integration

• Experience in Continuous Integration & Delivery and integrating into agile delivery

• Experience in developing reporting metrics and dashboards that illustrate progress and value

• Ability to create product release plans and roadmaps

• Experience working with all levels of staff, management, stakeholders, vendors

Desired Qualification(s)

• Master's degree in Information Technology, Computer Science, Software Design and Development or related field Certification in SAFe Product Owner / Product Manager or SAFe Lean Portfolio Management

• Experience working with Azure DevOps

• Advanced knowledge of Banking and Financial Services systems and applications; ideally related to Core Banking and Payments

• Advanced knowledge of Navy Federal systems, business functions, philosophy, operations, and organizational objectives

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 16828

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

NFCU is looking for a highly energetic leader that has excellent people leader skills as well as a strong technical aptitude. The Senior Manager provides people and technical leadership and direction through managers and is accountable for the performance and results of related teams/functions. The Sr. Manager - Cybersecurity Technology Operations creates, implements, and oversees highly complex Cybersecurity systems to meet specific Cybersecurity needs and evolving compliance standards.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

- Lead a team of Cybersecurity engineering professionals responsible for planning, design, implementation, and ongoing support of Cybersecurity systems of high complexity to fulfill business needs.

- Provide sophisticated technical leadership.

- Develop and nurture a team of Cybersecurity professionals by motivating, mentoring, and hiring critical talent.

- Effectively manage cross-functional internal and external team collaboration, and communications.

- Prioritization, planning of projects and features, stakeholder management and tracking of commitments.

- Supports, implements, and promotes standard configuration and change management, processes and practices.

- Identify opportunities for further enhancements and refinements to Cybersecurity standards and processes.

- Actively lead the response to incidents and outage related to Cybersecurity Technologies in an expeditious and urgent manner.

- Ensure compliance to change control requirements.

Qualifications

- 20 years of general IT experience

- 6 years of dedicated IT Cybersecurity experience

- 15 years of leadership experience

- Extensive experience building and maintaining relationships with lines of business, team members, management, key stakeholders and/or external contacts to influence key decisions.

- Extensive experience developing and implementing team strategy, establishing team priorities, and setting team goals that achieve financial, performance, security and compliance goals.

- Significant experience developing and implementing security standards and requirements.

- CISSP and GIAC preferred.

- Strong analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results and relationships.

- Experience handling/storing/disposal of highly sensitive encryption keys.

- Experience physically inspecting systems that protect sensitive encryption keys.

- Experience with physical security measures used to protect highly sensitive encryption keys.

- Communication, collaboration, and people management skills

- Understanding of desktop and server operating systems.

- Understanding of virtualization technologies and containers.

- Understanding of cloud concepts such as SaaS and IaaS.

- Understanding of routing and switching.

- Understanding of general security technologies such as DLP, Web Application Firewall, and vulnerability scanning.

- Ability to work withing a mature technology change control process.

- Understanding of Security Architecture principles and concepts.

- Understanding of secure system authentication concepts.

- Communication, collaboration, and people management skills.

- Bachelor's degree or equivalent experience preferred.

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Dr. Winchester, VA 22602

Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume.

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 16619

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To recommend effective, innovative, and measurable ways to leverage the digital channels to increase member satisfaction as well as product and service acquisition and usage. To develop online analytics strategy and manage the day-to-day execution of all digital/web analytics activities and reporting projects, and align the online measurement approach to support the corporate strategic plan.

Responsibilities

• Develops and implements business analytics strategies designed to meet Navy Federals digital channel goals

• Evaluates high level metrics and detailed analysis to trend online and mobile channel performance

• Selects appropriate measurement methodology to determine incremental results for new activities in online and mobile channels

• Employs advanced statistics and data mining techniques to provide insightful analyses and improve member experience

• Monitors macro-economic trends, design trends, and media market environment

• Oversees the completion of essential proactive and ad-hoc analysis

• Ensures extensive collaboration with the digital channel teams, strategic partners, senior leadership, and project management teams

• Collaborates with team members to establish digital channel goals, objectives, and future opportunities

• Leverages analytics and analyses to assist in guiding the digital strategy with a focus on business objectives and actionable plans

• Leads the efforts in developing and measuring key performance indicators, reports progress to leadership

• Makes recommendations based on analyses of the digital channel member interaction overlaid with the business strategy to determine improvement opportunities

• Develops and submits reports and makes recommendations for digital banking initiatives to leadership

• Ensures effective project management/delivery of analytics projects

• Develops processes to ensure online tracking, timely communications, and offer fulfillment

• Recommends new ways to enhance online and mobile channels

• Derives appropriate action recommendations and works in partnership with business units to ensure implementation

• Ensures accurate process and methodology is documented

• Manages and appropriately prioritizes multiple overlapping projects

• Actively participates in cross-functional team activities, provides expertise on data types / sources, offering original perspectives and conventional views

• Regularly produces and reviews operational reports on overall online and mobile channel results

• Assists with selection and development of staff

• Assists with selection of lower-level staff, provides input on performance evaluations, mentors, and trains staff to ensure continuing skills development

• Provides input and oversight of budget requirements, report variances and recommends adjustments to budget that support business needs and goals

• Performs other related duties as assigned

Qualifications

• Demonstrated experience tools such as Adobe Analytics (Adobe Experience Platform) / Customer Journey Analytics, Google Analytics or other third-party digital analytics tools

• Demonstrated understanding of usability/web design principles

• Demonstrated understanding of principles and practical application of statistical analysis and reporting

• Working knowledge of the product management life cycle

• Advanced knowledge of product/marketing trends and related environmental considerations

• Advanced knowledge of analysis (path analysis, funnel behavior, ROI calculations, customer profiling, segmentation analysis and use of design of experiments to structure tests)

• Strong understanding of customer and market dynamics and requirements relationships

• Ability to adapt in a rapidly changing, fast-paced work environment

• Demonstrated project management skills

• Excellent judgment, analytical and decision-making skills

• Outstanding verbal, written communication, and data presentation skills

• Excellent interpersonal skills, including the proven ability to establish and maintain effective relationships

• Bachelor's degree in a related field, or the equivalent combination of education, training, and experience

• Experience with delivery of presentations to Senior Management

Desired Qualification(s)

• Experience in developing and managing marketing/business analyses

• Bachelors or advanced degree in quantitative discipline such as Mathematics, Statistics, Economics, Engineering, Operations Research, or related field of study

• Experience with Web SDK, migration to Adobe Experience Platform

• Advanced understanding of Marketing campaign analytics and insights

• Experience evolving web analytics in a FSI environment (recommendations, proposals, business cases)

• Experience in developing and managing marketing/business analyses

• Working with multiple vendors including: marketing agency

• Ability to manage vendor consulting team

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane, Vienna, VA 22180 | Remote

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 16852

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

NFCU is looking for a highly energetic leader that has excellent people leader skills as well as a strong technical aptitude. The Senior Manager provides people and technical leadership and direction through managers and is accountable for the performance and results of related teams/functions. The Sr. Manager - Cybersecurity Technology Operations creates, implements, and oversees highly complex Cybersecurity systems to meet specific Cybersecurity needs and evolving compliance standards.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

- Lead a team of Cybersecurity engineering professionals responsible for planning, design, implementation, and ongoing support of Cybersecurity systems of high complexity to fulfill business needs.

- Provide sophisticated technical leadership.

- Develop and nurture a team of Cybersecurity professionals by motivating, mentoring, and hiring critical talent.

- Effectively manage cross-functional internal and external team collaboration, and communications.

- Prioritization, planning of projects and features, stakeholder management and tracking of commitments.

- Supports, implements, and promotes standard configuration and change management, processes and practices.

- Identify opportunities for further enhancements and refinements to Cybersecurity standards and processes.

- Actively lead the response to incidents and outage related to Cybersecurity Technologies in an expeditious and urgent manner.

- Ensure compliance to change control requirements.

Qualifications

- 20 years of general IT experience

- 6 years of dedicated IT Cybersecurity experience

- 15 years of leadership experience

- Extensive experience building and maintaining relationships with lines of business, team members, management, key stakeholders and/or external contacts to influence key decisions.

- Extensive experience developing and implementing team strategy, establishing team priorities, and setting team goals that achieve financial, performance, security and compliance goals.

- Significant experience developing and implementing security standards and requirements.

- CISSP and GIAC preferred.

- Strong analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results and relationships.

- Experience handling/storing/disposal of highly sensitive encryption keys.

- Experience physically inspecting systems that protect sensitive encryption keys.

- Experience with physical security measures used to protect highly sensitive encryption keys.

- Communication, collaboration, and people management skills

- Understanding of desktop and server operating systems.

- Understanding of virtualization technologies and containers.

- Understanding of cloud concepts such as SaaS and IaaS.

- Understanding of routing and switching.

- Understanding of general security technologies such as DLP, Web Application Firewall, and vulnerability scanning.

- Ability to work withing a mature technology change control process.

- Understanding of Security Architecture principles and concepts.

- Understanding of secure system authentication concepts.

- Communication, collaboration, and people management skills.

- Bachelor's degree or equivalent experience preferred.

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Dr. Winchester, VA 22602

Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume.

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 16619-OTHLOC-300000025810540

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To interview and counsel members about first mortgage loans and to take mortgage loan applications. To establish and maintain personal relationship with members, and to guide and follow their mortgage loans from initial application through the loan closing process. To determine applicants' qualifications; providing detailed information about Navy Federal's mortgage and equity loan products; clarify complexities of the mortgage/equity loan process; and evaluate, personalize, and recommend financing alternatives. To build and maintain referral relationships with realtors, builders, and other centers of influence.

Responsibilities

• Analyze referred loans for areas of concern and determine proper course of action (e.g. obtain explanations for derogatory credit)

• Determine and advise members on approved loan conditions and documentation requirements

• Ensure progress and inclusion of required mortgage processing information (e.g. verifications of employment, assets, income and liabilities; appraisal reports, Navy Federal and investor requirements, etc.)

• Maintain contact with the member, Realtor and/or seller during the entire loan process

• Monitor mortgage loan process and ensure compliance with Federal laws, as well as, Navy Federal, NCUA and secondary market practices, guidelines and regulations

• Remain available to members and/or their real estate agents during scheduled evening hours after assigned work days and during scheduled hours on assigned days off (e.g. weekends)

• Request and obtain documentation needed and forward to Mortgage Processor

• Respond to inquiries about mortgage applications, processing status, problems and concerns

• Seek and leverage opportunities to conduct outside marketing and promotional activities to members and potential members through financial presentations, local events and realtor/trade shows and events

• Take first mortgage loan applications via face-to-face interview, mail and telephone

• Resolve or arrange for resolution of operational/processing issues, inquiries and complaints

• Respond to inquiries and resolve any issues concerning the processing of applications

• Review application for completeness, data integrity and accuracy; determine if additional information and/or supporting documentation is required

• Perform other duties as assigned

Qualifications

• Ability to work effectively and efficiently with automated systems

• Familiarity with accounting, credit, and/or lending principles and techniques

• Experience in member/customer service preferably in a related field/industry, such as realty, insurance, retail banking or financial institution

• Exposure to lending application and approval process

• Familiarity with mortgage lending concepts and principles

• Familiarity with banking/financial industry standards and practices

• Incumbent will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks

• Effective database and presentation software skills

• Effective skill performing mathematical calculations and working accurately with numbers

• Effective skill in actively guiding members through interactions to reduce member effort and enhance member loyalty

• Effective skill in comprehending, analyzing, applying and communicating complex written legal documents

• Effective skill speaking and/or presenting in front of groups in a professional setting

• Effective word processing and spreadsheet software skills

Desired Qualification(s)

• Working knowledge of Navy Federal Mortgage Production and/or Servicing Systems

• Working knowledge of mortgage/equity loan processing, closing and documentation requirements and regulations

• Familiarity with mortgage lending requirements, regulations and procedures for VA and conventional loan programs

Hours: Monday - Friday, 8:30AM - 5:00PM

Location: 4538 S Dale Mabry Highway, Tampa, Florida 33611

Candidate selected for this position will be required to report on-site four days each week for the first six months or longer per manager's discretion. After six months, team members will report on site 2 to 4 days each week per manager's discretion.

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 16917

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

Plan, install, and/or support ISD equipment to include (but not limited to) workstations, mobile devices, printers, cable distribution systems, servers, telephony systems, audio/visual equipment, routers, switches, modems, electrical systems and equipment, and other circuit specific devices associated with local and wide area networks and emergency power systems. Lead complex/difficult tasks of considerable scope and latitude requiring advanced analysis.

Responsibilities

• Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)

• Diagnose issues through technical analysis of Navy Federal hardware/software; take appropriate action

• Document operating procedures for installations, configurations and /or administration tasks

• Formulate and administer equipment maintenance program to include troubleshooting, repair, and replacement of the devices

• Maintain inventory control documentation on systems and components to ensure updates occur according to schedule

• Perform installation and configuration of workstations, printers, cables, network routers and switches, servers, etc., as applicable

• Prepare reports for senior management following installation

• Train team members and/or peers on functional processes and procedures

• Develop, test and implement systems and equipment; document results

• Evaluate, select and adapt standard techniques, procedures and criteria

• Full life-cycle project management

• Establish and lead project teams

• Develop project plan/scope/schedule/cost/communications

• Procure and/or manage resources/timelines/deadlines/quality

• Risk, Issue and Change management

• Ensure successful project implementation

• Considerable scope of responsibility

• Perform other duties as assigned

Qualifications

• Ability to document and apply policies, standards and procedures

• Ability to work independently and in a team environment

• Experience in leading, guiding and mentoring others

• Significant experience in presenting technical solutions and/or recommendations

• Advanced knowledge of electronic principles as they relate to diagnosing and troubleshooting IT system issues

• Advanced knowledge of technical inter-relationships between software/hardware and desktop/LAN/Host systems

• Advanced organizational, planning and time management skills

• Advanced research, analytical, and problem solving skills

• Advanced skill in diagnosing and troubleshooting issues

• Advanced skill making effective presentations to groups of various sizes

• Advanced verbal and written communication skills

• Bachelor's degree in Business Administration, Information Technology, or related field, or the equivalent combination of education, training and experience

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 5510 Heritage Oaks Drive Pensacola, FL 32526

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 16915

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To manage, influence, and lead development direction and optimal performance of business unit program initiatives. Develop, implement, evaluate, and lead users to comply with best practices to ensure timely and effective channel/ program delivery and administration. To manage and facilitate implementation and coordination of small, multiple programs, or portions of a larger program that affect and involve business unit activities. Ensure management review of initiatives from concept through planning, analysis, design, and testing, implementation, and transition phases. Support program deliverables and solutions on schedule and within scope and budget.

Responsibilities

• Review program related data using performance measurements and indicators to identify areas for improvement and potential risk and develop action plans for each indicator or area identified and lead change management

• Consult with leadership and business partners to effectively define KPIs and short/long-term goals and objectives, initiatives, and actions plans

• Analyze overall program effectiveness; identify and address areas of opportunity and make recommendations

• Identify and collaborate with management regarding the current and future needs and trends for programs and channels based on feedback

• Identify, scope, document, coordinate, and implement business solution requirements in accordance with program/channel and project goals

• Direct and lead work by developing and coordinating work plans, schedules, milestones, deliverables, and training

• Manage program budgets including risk and impact of changes to program plans

• Identify and minimize risks or constraints that would impact program deliverables

• Identify, communicate, and resolve branch/division/department or cross-organizational areas of concern that may impede or impact other programs/projects/initiatives

• Maintain/archive program documentation

• Ensure program deliverables are met in accordance with expectations

• Prioritize and delegate assignments, including project analysis, requirements definition, and implementation of program modifications and enhancements

• Develop action plans for conducting internal analyses and collaborate with business partners to identify root causes for employee development gaps and establish solutions

• Manage small, multiple programs or participate in portions of larger/complex scoped programs with guidance from senior staff and/or management

• Serve on teams and task groups for programs or initiatives of moderate to considerable impact within the business unit &/or across the organization

• Provide guidance to help team members and stakeholders

• Foster relationships with staff, peers, and business unit(s)

• Perform other duties as assigned

Qualifications

• Exposure to workflow and program development including development of requirements documents, procedures, and implementation plans

• Experience in managing multiple initiatives and meet changing requirements and priorities to accomplish objectives and goals, independently or in a team environment

• Experience in collaborating across organizational teams and building partnerships across various functions

• Exposure to leading, training, guiding and mentoring others

• Experience working with leadership and management in diverse and complex operational environments

• Effective project management skills, to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation

• Effective planning, organizational and problem-solving skills

• Effective skill in identifying and analyzing business requirements and recommending solutions

• Innovative thinking skills to resolve issues and facilitate decision-making

• Effective verbal, written, and interpersonal communication skills, including ability to communicate complex terms to all levels of audiences

• Analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results, or relationships

• Bachelor's Degree in Business, Management, or the equivalent combination of training, education, and experience

Desired Qualification(s)

• Project Management Professional (PMP), or the equivalent combination of training, education, and experience

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 16792-OTHLOC-300000025810540

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To plan, manage, and execute all aspects of life-cycle projects from inception through implementation. To develop project plans and deliver solutions on schedule and within budget in support of service innovations and organizational and process changes/enhancements.

Responsibilities

• Ensures effective management of projects from inception through implementation

• Defines, develops and executes project plans, including scope definition, expectations, activities, cost estimates, and schedules

• Works with the business group to determine and understand business requirements

• Manages projects from concept through the planning, analysis, design, testing, implementation, and transition phases

• Develops clear and concise "big picture" of projects within Navy Federal organizational goals

• Directs and leads Project Teams by developing and coordinating work plans, schedules, milestones, deliverables, and training

• Manages project budgets including risk and impact of changes to project plans

• Identifies and minimizes project risks or constraints that would impact project deliverables

• Identifies, communicates, and resolves branch/division/department areas of concern, or cross-organizational that may impede or impact other projects/initiatives

• Maintains/archives project documentation

• Ensures project deliverables are met in accordance with customers' expectations

• Sets, manages, and communicates client expectations for the project

• Oversees project progress to ensure project documentation and schedules are in compliance with previously agreed requirements and standards

• Identifies, escalates and/or resolves issues associated with project(s) ensuring deliverables conform to established quality and schedules

• Monitors and controls risks to ensure timelines are met and project goals are attained

• Facilitates project team and client meetings for the resolution of project issues

• Provides project status reports to management

• Ensures success of projects by working closely with Procurement regarding vendor contracts

• Works closely with Procurement to clearly define and understand contracts, including language, scope, pre- and post-award, contract closure, basic legal aspects, and risk management

• Manages contracts' quality assurance, including contract administration and execution

• Manages contract budget, cost control mechanisms and Change control

• Serves as primary point of contact for project management and related issues.

• Secures resources and ensures optimum utilization of those resources, meeting budgetary requirements

• Allocates project team assignments to ensure accountability, establishes a team environment, manages personnel changes, and executes the training plan

• Manages, executes, and communicates project plan, changes, direction, approach, and priorities based on changing business requirements, circumstances, new information and/or budget considerations to

• stakeholders

• Establishes team objectives and assignments, reviews work products, and provides timely feedback to staff regarding performance; may provide input to team members' performance appraisals

• Promotes team building and skills development of project team members

• Manages multiple, moderately complex projects

• Solves moderate to complex project-related problems

• Interacts effectively with managers and division/department management concerning projects

• Participates with division/department management in researching and selecting vendors

• Recommends improvements across division/department lines

• Builds relationships with management and key stakeholders

• Manages relationships with vendors, including contract definition, monitoring and issue resolution

• Performs other related duties as assigned.

Qualifications

• Experience leading and/or managing small projects or portions of larger projects

• Experience participating in, and/or managing, cross-functional, multi-dimensional teams and projects

• Solid knowledge of project lifecycles, project management methodologies, and business requirements analysis

• Experience working with all levels of staff, management, and vendors

• Knowledge and understanding of contracts, including language, intricacies, scope, and risk management

• Proficiency with PCs and related software applications (word processing, spreadsheet, presentation, database, and project management applications)

• Strong planning, organization, and problem solving skills

• Demonstrated skill in leading, guiding, and mentoring others

• Strong interpersonal, verbal, and written communication skills

• Demonstrated skill in effectively building relationships with and influence team members, management, vendors, and a diverse group of stakeholders

• Demonstrated skill in presenting findings and conclusions clearly and concisely to stakeholders and management

• Bachelor's degree in a related field or the equivalent combination of education, training, or experience

Desired Qualification(s)

• Knowledge of Navy Federal's, or other financial institutions', operations

• Working knowledge of Navy Federal's Project Portfolio Management (PPM) standards

• Extensive experience managing multi-disciplinary project lifecycles for financial institutions

• Advanced Degree in Business, Management, Economics, Finance, or related field

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 16621-OTHLOC-300000025810540

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To provide operational support to the business unit. To support the performance of studies, analyses, and evaluation of processes, products, or services. To contribute to projects and initiatives.

Responsibilities

• Provides operational support that directly affects the business unit functions

• Completes and/or monitors internal processes and performs quality control to ensure adherence to regulations, Navy Federal policies, and industry practices

• Identifies, research, and documents operational correlations and may administer operational workflow and functions

• Detects errors and initiates or arranges for corrective action; follows through with cognizant parties to ensure resolution

• Assists management or analysts with developing and recommending enhancements to improve operational processes and procedures

• Assists in the development of user requirements; may test new/enhanced systems and assist in training staff

• Acts as the business unit point-of-contact for cross-organization matters; resolves/oversees resolution of customer issues

• Develops and applies a sound understanding of the business unit's functions and their relationship to those of other business units

• Serves as a backup to other staff members during peak business volume

• Assists management and/or analysts in compiling, reviewing, and preparing data to be used in the analysis of operations, services, and products

• Researches, gathers, and synthesizes data; presents conclusions and recommendations to management

• Prepares summaries, analyses, reports, charts, graphs, instructions, memoranda, and manuals/reference materials for benchmarking purposes or for inclusion in required and ad hoc reports

• Reviews studies, reports, and surveys and provides summaries to department leadership

• Supports projects and initiatives within the business unit and/or across the organization

• Participates in the planning, development, implementation, and maintenance of new and existing programs, campaigns, and special offers

• Administers project plans, coordinates the collection of input from functional areas, and assists in the execution of related activities

• Research audit findings, prepares response, and forwards to management

• Participates in the review of Navy Federal Instructions, policy/procedural documents, and study/survey responses

• Maintains knowledge of corporate business plans, marketing efforts, and operational/business requirements

• Works autonomously within established procedures and practices

• Uses discretion to modify work practices and processes to achieve results and/or improve efficiency

• Analyzes facts and general principles to develop alternative courses of action based upon precedent/policy

• Develops and presents alternatives and recommendations which have impact and/or complexity

• Leads portions of projects or projects that are routine within the business unit or function

• Coordinates reporting input from various sources and creates, maintains, and delivers reports, queries, and data to analysts and/or management

• Participates in the implementation of changes and may coordinate or deliver training on new processes

• Acts as a resource to others regarding business unit's functions and resolves or arranges for resolution of operational issues, inquiries, and complaints

• Performs other related duties as assigned

Qualifications

• Demonstrated work experience that provided knowledge and understanding of the processes, procedures, systems, policies, and activities of the business unit

• Ability to multitask, work independently, and exercise initiative and judgment

• Ability to work effectively with diverse internal and external contacts

• Familiarity with training techniques and practices

• Proficient using, interpreting, and explaining regulations, instructions, policies, and procedures and presenting findings and conclusions clearly and concisely

• Ability to represent the business unit in task groups and planning meetings

• Strong research, planning, organization, and problem-solving skills

• Effective written, verbal, and interpersonal skills

Desired Qualification(s)

• Knowledge of, and experience with, credit union or retail banking operations

• Knowledge of Navy Federal Credit Union, its organization, operations, policies, procedures, products, and services

• Education above the high school level with course concentration in business or related field

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 16791-OTHLOC-300000025810540

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Analyze, research and resolve problems and discrepancies related to member accounts/loans

• Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications

• Counsel current and prospective members about Navy Federal's products and services

• Ensure cash and other negotiable instruments are handled properly

• Identify opportunities to cross service products and increase product penetration

• Perform platform banking functions

• Assist level I team members

• Understand and comply with federal and other regulations relating to financial products and services

• May assist with Branch Office vault opening, closing and balancing procedures

• May serve as a Branch Office and/or ATM vault custodian

• Perform other duties as assigned

Qualifications

• Ability to work independently and in a team environment

• Working knowledge of savings and checking products, accounts and services

• May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need

• Effective active listening skills to accurately respond to inquiries and account requests

• Effective organizational, planning and time management skills

• Effective research, analytical, and problem solving skills

• Effective skill building effective relationships through rapport, trust, diplomacy and tact

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective skill maintaining composure in a high production and changing environment

• Effective skill navigating multiple screens and PC applications and adapting to new technologies

• Effective skill performing mathematical calculations and working accurately with numbers

• Effective verbal and written communication skills

Desired Qualifications

• Experience in member/customer service preferably in a call center, retail banking or financial institution

• Experience in working in a credit union environment

Hours: Available Monday - Saturday, hours based on business needs.

Part-Time hours are typically 20-25+ hours a week. (Please note, during training longer hours will be required)

Location: 7979 Hampton Boulevard, Norfolk, VA 23505

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers

- WayUp Top 100 Internship Programs

- ForbesR 2022 The Best Employers for New Grads

- Fortune Best Workplaces for Women

- Fortune 100 Best Companies to Work ForR

- ComputerworldR Best Places to Work in IT

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 16955

Job Detail

• Company:
  Navy Federal Credit Union