Company Detail

Job Description

Overview

A CICS and MQ Systems Programmer at Navy Federal Credit Union provides 24x7x365 administrative, configuration, troubleshooting, and software deployment support for CICS Transaction Server, WebSphere MQ, and supporting software products. The CICS and MQ systems programmer is responsible for maintaining the high availability production CICS and MQ environments as well as a number of test CICS environments. An MQ and CICS experienced professional who enjoys resolving system problems, and providing technical guidance on all things CICS and MQ will be a great addition to our team.

Are you an Engineer or Systems Programmer that enjoys solving problems and tuning performance? Do you find happiness in continuing to enhance and support a highly available CICS or MQ environment? Do you enjoy dump reading and reviewing SMF records? If you do, this may be the next career step for you.

The ideal candidate will have a minimum of 5-6 years of work experience in mainframe CICS and / or WebSphere MQ systems programming.

Additional requirements we are seeking in an Engineer/Systems Programmer:

• A demonstrated ability to carefully plan, document, and deploy software updates to multiple environments.

• WebSphere MQ queue sharing group configuration and tuning experience.

• Recent experience with CICS configuration, tuning, and production support. Experience in a highly available CICS environment is a big plus.

• Ability to interact with management and to actively participate as a member of a team.

• Experience with VSAM (including Record Level Sharing), DB2 in CICS, Unix System Services or Linux, monitoring tools, CICS and MQ automation tools, web interfaces, and dump diagnosis / debugging tools is helpful.

• Experience programming in assembler, COBOL, Python, and / or Java is helpful.

• Experience working with Docker, GitHub, ServiceNow, and Ansible can help you help us serve our members.

Duties of the role: research, evaluate, design, implement, and maintain system and product solutions, applying knowledge of engineering principles. To provide technical direction and engineering support for projects and infrastructure. Develop and maintain expert functional knowledge of evolving IT engineering industry technologies/competition, concepts and trends. Mainframe Systems Programming: Specializes in mainframe operating systems programming, maintenance, and updates, and providing technical support to aid and enhance the efficiency of operating systems and data center operations.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Full life-cycle project management

• Establish and lead project teams

• Develop project plan/scope/schedule/cost/communications

• Procure and/or manage resources/timelines/deadlines/quality

• Risk, Issue and Change management

• Ensure successful project implementation

• Scope of responsibility

• Lead, guide and mentor less experienced staff

• Provide input and make budgetary recommendations regarding staffing and equipment

• Apply engineering principles into the design and enhancement of new and existing systems

• Document new system components, or modifications to existing components

• Ensure the security and integrity of system and product solutions including compliance with Navy Federal, industry engineering and Information Security principles and practices

• Perform engineering tasks and assignments in support of business needs

• Perform engineering technology research, procurement, deployment, and configuration for new and modified systems

• Provide technical leadership in the architecture discipline and development of information technology solutions

• Present clear, organized and concise information to all audiences through a variety of media to enable effective business decisions

• Perform other duties as assigned

Qualifications

• Significant experience in leading, guiding and coaching professional staff

• Advanced knowledge of engineering discipline

• Advanced organizational, planning and time management skills

• Advanced skill exercising initiative and using good judgment to make sound decisions

• Expert database and presentation software skills

• Expert research, analytical, and problem solving skills

• Expert verbal and written communication skills

• Expert word processing and spreadsheet software skills

• Bachelor's Degree in Business Administration, Information Technology or the equivalent combination of training, education, and experience

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21025

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

The Digital Engineering team delivers innovative member and team member experiences that leverage the latest technologies in cloud native development leveraging agile software methodologies. The Digital Engineering team is responsible for building modern web and mobile applications to implement a complete UI and backend to serve 10+ million members and team members.

As a Digital Engineering Anchor (Performance Testing Lead), you will be responsible for overseeing the end-to-end load & performance testing activities across multiple initiatives in the Digital realm. This role involves mentoring a team of performance test engineers, developing, and implementing performance testing strategies, and ensuring that all digital capabilities meet load & performance needs prior to deployment. The Performance Testing Lead plays a vital role in optimizing system performance, mitigating risks, and ensuring a smooth user experience by identifying and addressing potential performance issues early in the agile development process.

Responsibilities

• Assist with leading test engineers, by providing mentorship and guidance on daily task and activities.

• Foster a collaborative team environment, promoting knowledge sharing and continuous improvement within the performance testing team.

• Assist with allocating/identifying resources effectively across projects to ensure timely completion of performance testing activities.

• Develop and implement comprehensive performance testing strategies that align with project and business objectives.

• Work closely with business units, developers, and quality assurance teams to integrate performance testing into the software development lifecycle (SDLC).

• Define performance test objectives, scope, and acceptance criteria for each project, ensuring clarity and alignment with stakeholders.

• Oversee the design, development, and execution of performance test scripts and scenarios, ensuring they accurately simulate real-world usage.

• Ensure thorough coverage of performance tests, including load, stress, endurance, and scalability testing.

• Review and approve test plans, ensuring they meet the necessary standards and requirements.

• Analyze performance test results to identify bottlenecks, inefficiencies, and other performance- related issues and collaborate with developers on implementing solutions that improve system performance.

• Coordinate with operational teams when performance issues are discovered in production environments to identify further refinements to ongoing testing strategy.

• Prepare detailed reports on performance testing activities, results, and recommendations, presenting them to stakeholders in a clear and actionable manner.

• Ensure proper documentation of all performance testing processes, methodologies, and results for future reference and audit purposes.

• Maintain and update performance testing metrics and KPIs to track progress and improvements over time.

• Develop and maintain performance testing frameworks, ensuring they are scalable and adaptable to changing project requirements.

• Standardize performance testing processes and best practices across the team to ensure consistency and efficiency.

• Drive continuous improvement initiatives within the performance testing function, identifying opportunities to enhance testing efficiency and effectiveness.

• Provide training and development opportunities for the performance testing team to ensure they are equipped with the necessary skills and knowledge.

• Serve as the primary point of contact for all performance testing-related activities, collaborating with various stakeholders to ensure alignment and understanding.

• Communicate performance testing results, risks, and recommendations to project stakeholders, including senior management, in a clear and concise manner.

Qualifications

• 5+ years hands-on experience in performance testing. 5+ years hands-on experience in software testing.

• Excellent communication and stakeholder management skills, with the ability to convey technical concepts to non-technical audiences.

• Experience in working with cloud-based environments and performance testing in both on- premises and cloud settings.

• Extensive experience in performance testing, with a solid background in software development and quality assurance.

• Extensive knowledge in monitoring performance of applications using observability platforms.

• Extensive knowledge of DevOps, automated testing, and script development with NeoLoad and/or LoadRunner to performance test non-functional behaviors of applications.

• Extensive knowledge of the software testing lifecycle.

• In-depth knowledge of performance testing tools (e.g., JMeter, LoadRunner, Neoload), scripting languages, and mocking frameworks.

• Knowledge of CI/CD pipelines and how performance testing integrates with them. Proficient working in Azure DevOps.

• Strong analytical and problem-solving skills, with the ability to identify and resolve complex performance issues.

• Strong knowledge in functional, regression, and performance automation testing for the highly structural and complex systems.

• Strong knowledge of JAVA/ Javascript programming language.

• Strong project management skills, with the ability to manage multiple priorities and deliverables in a fast-paced environment.

• Bachelor's degree in Business, Computer Science or other related field, or the equivalent combination of education, training or experience.

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | 9999 Willow Creek Road San Diego, CA 92131

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21214

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To implement and facilitate training programs for the BSA/AML & OFAC Compliance department. Collaborate with the Instructional Designers and test the development of learning activities, training materials, facilitator guides, lesson plans, and class schedules. Conduct training sessions, monitor effectiveness and recommend program modifications. Model BSA/AML & OFAC investigations and coach new analysts in investigations. Investigate operational processes and procedures to determine feasible and effective training solutions. Function as subject matter expert or lead on projects regarding business functions, systems, policies and/or procedures. Identify and assess organizational issues and training/development needs. Present findings and recommendations to management. Work independently under general supervision. Lead large-scale or cross-departmental projects.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Facilitate and train multiple, diverse courses on BSA/AML & OFAC Investigations for large/small groups including other trainers

• Facilitate classroom interactions to ensure optimum engagement levels from participants

• Anticipate and recommend best practices to improve training programs, training environments and company performance

• Collaborate with others to plan and design courses and curricula; ensure accuracy of content and test multimedia elements - Participates in

• Conduct needs assessment on request from business unit management to provide customized training or individual guidance to improve and develop performance - Advanced analysis

• Create reference and support tools that reinforce training - Considerable scope

• Design/develop/facilitate targeted team building exercises to address employee engagement issues

• Develop and enhance training content and technique to ensure that learning objectives meet training requirements - complex/Difficult

• Identify and recommend new and novel training approaches and modalities

• Implement most effective instructional approach via virtual instructional led training (VILT) - Advanced

• Leverage Navy Federal Learning Center (NFLC) to communicate programs; register participants; track attendance, participation, assessments; and monitor class workshops/simulations/eLearning offerings

• Liaison between product owners and operations to maintain a consistent focus for a variety of initiatives using diverse communication methods

• Manage preparation of training materials, resources and course content from conception through production stages - Advanced

• Plan, coordinate, manage & deliver (technical, soft skill, skill builder and/or member service) training programs; may also include ad hoc training - Considerable scope

• Respond to and resolve training related issues and inquiries - Advanced

• Track, measure, evaluate, analyze and provide feedback on the effectiveness of training programs and/or trainee performance to ensure learning objectives are achieved - Advanced analysis

• Train employees on the concepts, products, policies, procedures and equipment used in the position

• Assist in determining user requirements, appropriate work flows, and other system requirements

• Conduct leadership presentations and/or training for various groups including executive leadership

• Conduct research and analysis of requirements and processes - Advanced analysis

• Measure, develop, mentor and counsel trainees

• Serve as liaison regarding program compliance, procedures and training issues

• Serve as subject matter expert regarding business functions, systems, policies and/or procedures

• Perform other duties as assigned

Qualifications

• Significant experience in BSA/AML & OFAC Compliance investigations (SARs, CTRs, CDD/EDD, Sanctions Screening)

• Ability to adapt to fluctuating work-flow

• Ability to work independently and in a team environment

• Ability to compile, organize and present information clearly and concisely

• Significant experience in classroom instruction and/or facilitation for individuals or groups

• Significant experience in working and participating in cross-functional, multi-dimensional teams and projects

• Knowledge of instructional theories, educational psychology, educational theory, tools and resources

• Advanced database and presentation software skills

• Advanced organizational, planning and time management skills

• Advanced research, analytical, and problem solving skills

• Advanced skill capturing and translating processes and requirements into easily understood terms

• Advanced skill collaborating with various external and internal technical and/or functional contacts

• Advanced skill communicating with all levels within an organization

• Advanced skill in assessing organizational training needs and researching topics for course development

• Advanced skill in building strategic and execution-focused plans and alliances with partner leadership

• Advanced skill interacting tactfully and effectively in difficult situations

• Advanced skill to successfully influence, lead and/or guide others towards goals

• Advanced verbal and written communication skills

• Effective skill guiding and training less experienced staff

• Effective word processing and spreadsheet software skills

• Expert skill speaking and/or presenting in front of groups in a professional setting

• Bachelor's Degree in Finance, business, communication, behavioral sciences, training development or related field or the equivalent combination of training, education, and experience

Desired Qualifications

• Experience in multi-media training

• Advanced knowledge of Navy Federal products, services, programs, policies and procedures

• Advanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectives

• Advanced knowledge of banking/financial industry standards and practices

  Hours: Monday - Friday, 8:00AM - 4:30PM

  Locations: 820 Follin Lane Vienna, Virginia 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602 | 9999 Willow Creek Road San Diego, CA 92131 | 295 Bendix Rd Suite 250 Virginia Beach, VA 23452 |

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 20931-OTHLOC-100005087415542

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To provide administrative support to the Administrative Services Divisions by setting up and operating the high-speed automatic envelope sorter, inserting equipment and/or associated computerized control system and other postal equipment. Act as mentor, coach and trainer to new Mail Sorter/Insert Equipment Operators. Provide guidance on all of the different incoming work/jobs that are received daily 7 days a week. Organize incoming insert work and prioritize high level jobs that need immediate attention and have time sensitive material to be in compliance with job schedules. Act as Shift Supervisor during his/her absence. Perform basic/routine tasks with limited latitude and impact.

Responsibilities

• Operate both sorting and inserting equipment

• Ensure the proper maintenance of automated equipment

• Serve as mentor/trainer and provide guidance and assistance to team members

• Monitor recurring workflow or operational issues and escalate to management

• Determine proper equipment configuration and operating procedures according to envelope size, number of inserts, etc.

• Set-up and operate of automated equipment

• Log registered and certified mail

• Operate and refill Postal metering machines

• Perform on-going quality control to ensure efficiency and accuracy of processes and procedures

• Provide support for other Mail Operations Section projects

• Record and prepare first and third class mail reports to qualify for Postal Service discounts

• Assist in leading verification compliance with U.S. Postal Service (USPS) requirements

• Identify and correct any errors or problems for each project

• Maintain and stock essential materials and supplies

• Confirm proper sequence of pre-sorted statements entering the machine

• Examine mail to ensure that required enclosures are included in envelopes and that mailings are complete

• Lead monitor postage meter dollar levels to ensure continuous operation of the inserting machines

• Record backup production logs

• Under supervision, monitor the functions and use of inserting machines and associated equipment to ensure work quality and compliance

• Perform other related duties as assigned

Qualifications

• Significant experience in operating a large automated inserting machine as prime operator

• Working knowledge of processes involved in automated mail sorting and inserting

• Working knowledge of mail processing and USPS regulations

• Effective skill analyzing and organizing problems or work processes for technical solutions

• Effective skill exercising initiative and using good judgment to make sound decisions

• Advanced clerical, technical or administrative skills

• Effective verbal and written communication skills

Desired Qualifications

• Effective skill guiding and training less experienced staff

Hours: Monday - Friday, 6:00AM - 2:30PM (Full time On-site)

Location: 820 Follin Lane, Vienna, VA 22180

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21182

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To coordinate the repossession process and disposition of property (e.g., cars, boats, motorcycles, airplanes, etc.) that serves as collateral on Navy Federal loans. Serve as point of contact and subject matter expert regarding section functions, systems, policies and/or procedures. Work is performed under moderate supervision.

Responsibilities

• Responsible for coordinating all aspects of the repossession process

• Remain familiar with payment methods available to members (e.g., direct remittance, recurring deposits, Western Union Quick Collect, Speed Pay, etc.)

• Communicate to members, co-makers, and/or joint owner on all aspects of the repossession process

• Prepare all documents required to initiate the repossession process

• Contact insurance companies for payoffs; send Letters of Guarantee, monitor for payments and send titles to insurance companies

• Serve as point of contact for internal departments regarding repossessions

• Select repossession agents and negotiate fees for repossession

• Document all member related contact in the Repossession Tracker and in other applicable systems throughout the repossession process

• Process impound notices by contacting tow companies; negotiate fees, obtain vehicle condition, reason for impoundment and documents needed to recover the collateral

• Monitor and ensure updates are provided by repossession agents; assist agents with skip tracing to locate collateral as needed

• Recommend accounts to skip companies and/or License Plate Recognition staging if unable to locate

• Recommend accounts to be returned to LCR, or Bankruptcy if unable to locate

• Submit requests for required letters for redemption/reinstatement; ensure letters are accurate and mail them in accordance with State regulations to members

• Assist members with reinstatement or redemption of their vehicle; contact the agent or auction to have the vehicle released to the member

• Prepare documents to submit to the Department of Motor Vehicles to process a repossession title or to sell the collateral

• Maintain an overall quality assurance audit rating of 90%

• Determine floor price and send required documents to auction; release vehicles for sale in Auto IMS

• Receive auction bids received thru various communication channels (e.g., email, telephone, fax, Auto IMS, etc.); determine if auction offer can be accepted and that the number of bids aligns with State requirements; determine if counting the bid will be required, or decline the offer and request that the vehicle be run on the next sale date

• Review and process sale proceeds with accounting department to ensure funds are applied properly to the member's account

• Submit requests to reduce interest rates to "0" on open book loans with a deficiency balance

• Maintain knowledge of and ensure compliance with applicable federal and state laws, rules, regulations and Navy Federal policies and procedures

• Maintain records of repossessions and prepare reports for management

• Track and reconcile expenses with general accounting incurred during the repossession process

• Perform other duties as assigned

Qualifications

• Working knowledge of applicable federal and state laws, rules and regulations (e.g., Fair Debt Collection Act, Fair Credit Reporting Act, etc.)

• Experience in the collection of delinquent loans

• Experience using auditing/accounting principles and methods, preferably in a financial institution

• Experience in financial counseling, negotiating, and explaining decisions to members

• Experience in financial transaction/processing related responsibilities

• Experience working with all levels of staff, management, stakeholders, and vendors

• Ability to describe and discuss mechanical conditions of automobiles

• Ability to comprehend, analyze, interpret, communicate and apply government and financial industry regulations, related principles and practices, and company instructions, procedures, and policies

• Ability to work independently and in a team environment

• Effective member/customer service skills

• Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations

• Effective skill assimilating information, analyzing facts, and developing logical conclusions

• Effective skill performing mathematical calculations and working accurately with numbers

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective skill building effective relationships through rapport, trust, diplomacy and tact

• Effective skill interacting tactfully and effectively in difficult situations

• Effective skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes

• Effective research, analytical, and problem solving skills

• Effective organizational, planning and time management skills

• Effective verbal, interpersonal and written communication skills

• Effective database, word processing, and spreadsheet software skills

Desired Qualifications

• Knowledge of the remarketing industry and familiarity with the repossession process and related regulations and procedures

• Familiarity with Navy Federal products, services, processes, policies and procedures

• College level courses with concentration in Accounting, Finance, Business, or related field

Hours: Monday - Friday, 10:00AM - 6:30PM EST

Location: 820 Follin Lane, Vienna, VA 22180

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21241

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

The Digital Engineering team delivers innovative member and team member experiences that leverage the latest technologies in cloud native development leveraging agile software methodologies. The Digital Engineering team is responsible for building modern web and mobile applications to implement a complete UI and backend to serve 10+ million members and team members.

As a Digital Engineering Anchor (Performance Testing Lead), you will be responsible for overseeing the end-to-end load & performance testing activities across multiple initiatives in the Digital realm. This role involves mentoring a team of performance test engineers, developing, and implementing performance testing strategies, and ensuring that all digital capabilities meet load & performance needs prior to deployment. The Performance Testing Lead plays a vital role in optimizing system performance, mitigating risks, and ensuring a smooth user experience by identifying and addressing potential performance issues early in the agile development process.

Responsibilities

• Assist with leading test engineers, by providing mentorship and guidance on daily task and activities.

• Foster a collaborative team environment, promoting knowledge sharing and continuous improvement within the performance testing team.

• Assist with allocating/identifying resources effectively across projects to ensure timely completion of performance testing activities.

• Develop and implement comprehensive performance testing strategies that align with project and business objectives.

• Work closely with business units, developers, and quality assurance teams to integrate performance testing into the software development lifecycle (SDLC).

• Define performance test objectives, scope, and acceptance criteria for each project, ensuring clarity and alignment with stakeholders.

• Oversee the design, development, and execution of performance test scripts and scenarios, ensuring they accurately simulate real-world usage.

• Ensure thorough coverage of performance tests, including load, stress, endurance, and scalability testing.

• Review and approve test plans, ensuring they meet the necessary standards and requirements.

• Analyze performance test results to identify bottlenecks, inefficiencies, and other performance- related issues and collaborate with developers on implementing solutions that improve system performance.

• Coordinate with operational teams when performance issues are discovered in production environments to identify further refinements to ongoing testing strategy.

• Prepare detailed reports on performance testing activities, results, and recommendations, presenting them to stakeholders in a clear and actionable manner.

• Ensure proper documentation of all performance testing processes, methodologies, and results for future reference and audit purposes.

• Maintain and update performance testing metrics and KPIs to track progress and improvements over time.

• Develop and maintain performance testing frameworks, ensuring they are scalable and adaptable to changing project requirements.

• Standardize performance testing processes and best practices across the team to ensure consistency and efficiency.

• Drive continuous improvement initiatives within the performance testing function, identifying opportunities to enhance testing efficiency and effectiveness.

• Provide training and development opportunities for the performance testing team to ensure they are equipped with the necessary skills and knowledge.

• Serve as the primary point of contact for all performance testing-related activities, collaborating with various stakeholders to ensure alignment and understanding.

• Communicate performance testing results, risks, and recommendations to project stakeholders, including senior management, in a clear and concise manner.

Qualifications

• 5+ years hands-on experience in performance testing. 5+ years hands-on experience in software testing.

• Excellent communication and stakeholder management skills, with the ability to convey technical concepts to non-technical audiences.

• Experience in working with cloud-based environments and performance testing in both on- premises and cloud settings.

• Extensive experience in performance testing, with a solid background in software development and quality assurance.

• Extensive knowledge in monitoring performance of applications using observability platforms.

• Extensive knowledge of DevOps, automated testing, and script development with NeoLoad and/or LoadRunner to performance test non-functional behaviors of applications.

• Extensive knowledge of the software testing lifecycle.

• In-depth knowledge of performance testing tools (e.g., JMeter, LoadRunner, Neoload), scripting languages, and mocking frameworks.

• Knowledge of CI/CD pipelines and how performance testing integrates with them. Proficient working in Azure DevOps.

• Strong analytical and problem-solving skills, with the ability to identify and resolve complex performance issues.

• Strong knowledge in functional, regression, and performance automation testing for the highly structural and complex systems.

• Strong knowledge of JAVA/ Javascript programming language.

• Strong project management skills, with the ability to manage multiple priorities and deliverables in a fast-paced environment.

• Bachelor's degree in Business, Computer Science or other related field, or the equivalent combination of education, training or experience.

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | 9999 Willow Creek Road San Diego, CA 92131

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21214-OTHLOC-100005087415542

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To provide guidance to management and employees on performance concerns, conflict resolution, organizational changes, HR policies and procedures, employment/labor laws, EEO, and adverse employment actions to promote a fair and equitable work environment. Assess and address employee engagement, manager education, employee and manager counseling, performance improvement efforts, investigations, policy interpretation and resolution of employee grievances/charges.

Responsibilities

• Evaluate employee inquiries and problems to determine best course of action; provide advice and guidance

• Conduct thorough and timely workplace investigations and make recommendations on appropriate course of action including formal levels of disciplinary action (e.g., reprimand, suspension, reassignment/reduction or termination) to minimize legal risk

• Create chronological history of relevant issues; ensure the accuracy of the content and that the document is legally defensible/sound

• Resolve issues involving discipline, performance, employee concerns, attendance, personnel actions, and employment policies/procedures and laws (e.g., EEO, AAP, FMLA, ADEA, ADA)

• Apply knowledge of theories, principles, and practices of human resource management; research and evaluate employment practices and make recommendations

• Analyze exit survey, turnover and other employee data to produce metrics outlining the current state and provide recommendations to internal customers

• Maintain working knowledge of regulatory requirements and practices including changes and new legislation

• Research Navy Federal policies, procedures and past practices to ensure consistency in all adverse employment actions

• Review performance appraisals as needed; evaluate the content of the appraisal to ensure fairness, consistency, accuracy and legal compliance

• Confer and consult with Office of the General Counsel (OGC) and external law offices on litigation cases; provides detailed case analysis and documentation as needed

• Apply knowledge of federal, international and state employment laws to provide advice, guidance, and counseling to employees and management

• Represent Navy Federal in unemployment hearings and appeals, as necessary

• Assist in composing internal and external communications

• Leads and/or provides support for projects and initiatives within the business unit and/or across the organization

• Research, compile, review and analyze reports

• Participate in training initiatives with new Employee Relations team members

• Perform other duties as assigned

Qualifications

• Effective knowledge in local, state and federal employment regulations

• Effective knowledge of federal and state leave and disability laws related to benefits, HIPPA, FMLA, ADA and substance abuse

• Experience in managing multiple priorities independently and/or in a team environment to achieve goals

• Ability to maintain confidentiality and demonstrate integrity

• Effective skill applying local, state and federal employment regulations

• Effective research, analytical and problem solving skills

• Advanced verbal and written communication skills

• Advanced skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes

• Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely

• Advanced organizational, planning, and time management skills

• Effective skill working with diverse internal and external contacts

• Advanced skill building effective relationships through rapport, trust, diplomacy and tact

• Effective skill navigating multiple screens and PC applications and adapting to new technologies

• Bachelor's Degree in Human Resources, Business Administration, or the equivalent combination of training, education, and experience

Desired Qualifications

• Basic knowledge of Navy Federal Human Resources policies, procedures, and programs

• Basic knowledge of Navy Federal's functions, philosophy, operations and organizational objectives

• PHR/SHRM-CP or SPHR/SHRM-SCP Certification

  Hours: Monday - Friday, 8:00AM - 4:30PM

  Locations: 820 Follin Lane Vienna, Virginia 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21162-OTHLOC-100005087415536

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

We are seeking a skilled and motivated Business Systems Analyst II to join our dynamic team. In this role you will be coordinating and conducting complex system analyses that are crucial to our business partners operation. Your primary responsibilities will include identifying, documenting and implementing business requirements to enhance our existing systems and processes. Under general supervision, you will analyze business needs and develop tailored solutions that leverage technology to drive efficiency and effectiveness across the department.

As a liaison between business stakeholders and technical teams, you will work collaboratively to understand their needs and identify potential solutions that align with our strategic objectives. Your analytical skills and innovative mindset will enable you to provide critical support to business operations, ensuring that our systems not only meet current demand but also anticipate future challenges.

If you are passionate about optimizing business processes and have a proven track record in system analysis, we invite you to apply and contribute to our mission of continuous improvement and operational excellence.

Responsibilities

• Evaluate operational efficiency and effectiveness

• Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics

• Uses elicitation techniques to gather information at the right level of detail and scope to represent all the stakeholder's needs

• Analyze, define and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output

• Identifying business requirements (e.g., needs, objectives, functions, features, input and output)

• Develop and document adjustments to workflow to streamline processes

• Coordinate integration of solutions with existing applications; identify and resolve existing conflicts to ensures compatibility

• Develop and maintain an understanding of relevant industry standards, best practices, business processes and technology used within related business areas to ensure compliance with policy, vendor contractual requirements, procedures, processes and standards

• Involved in cross-organizational task groups concerning new automated systems, products and/or services

• Work with project teams to plan, coordinate and rollout software change/release to Controlled Testing and Production, obtain required approvals as scheduled, and transition project to Production

• Interact with other technology partners, business units (end users) in problem resolution efforts

• Partner with other business units and vendors to improve procedures, resolve problems, and implement initiatives; presents conclusions and recommendations to management

• Identify and communicate key responsibilities and practices, evaluate results, and provide leadership and guidance to ensure successful implementation of business unit projects

• Demonstrated critical thinking and problem-solving abilities

• Serve as resource for the resolution of complex and/or unique problems

• Write requirements and define editorial workflow for business owner projects

• Appy change management principles and knowledge to develop strategies including organizational assessments, stakeholder analysis and change roadmaps and plans

• Ensure preventative, detective, and corrective controls are properly identified and documented

• Develop test plans, test criteria, scenarios and documentation; ensure acceptance of delivered solutions

• Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results

• Report testing activity including time spent, testing time lost and discrepancies found

• Apply and communicate changes and new trends in systems/technology

• Conduct root cause analysis to identify development opportunities and recommend applicable business solutions

• Proven experience in negotiating and influencing decisions with stakeholders

• Perform other duties as assigned

Qualifications

• Excellent communication skills, with the ability to convey complex technical concepts to non-technical stakeholders verbally and in writing

• Experience in problem resolution including determining root cause, scope and scale of issues

• Experience in projects and/or initiatives of small to medium scope

• Experience in managing multiple priorities independently and/or in a team environment to achieve goals

• Experience that demonstrates the ability to research, compile, and document data, business processes, and workflow.

• Experience in market/consumer research, project management, and analysis in support of strategic planning initiatives

• Effective research, analytical, and problem-solving skills

• Effective organizational, planning and time management skills

• Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations

• Effective skill interpreting and synthesizing large amounts of information

• Advanced word processing and spreadsheet software skills

• Effective database and presentation software skills

• Effective skill identifying and analyzing business requirements and recommending solutions

• Bachelor's Degree in a related field, or the equivalent combination of training, education and experience

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602 | 9999 Willow Creek Road San Diego, CA 92131

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21065-OTHLOC-100005087415536

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

We are seeking a skilled and motivated Business Systems Analyst II to join our dynamic team. In this role you will be coordinating and conducting complex system analyses that are crucial to our business partners operation. Your primary responsibilities will include identifying, documenting and implementing business requirements to enhance our existing systems and processes. Under general supervision, you will analyze business needs and develop tailored solutions that leverage technology to drive efficiency and effectiveness across the department.

As a liaison between business stakeholders and technical teams, you will work collaboratively to understand their needs and identify potential solutions that align with our strategic objectives. Your analytical skills and innovative mindset will enable you to provide critical support to business operations, ensuring that our systems not only meet current demand but also anticipate future challenges.

If you are passionate about optimizing business processes and have a proven track record in system analysis, we invite you to apply and contribute to our mission of continuous improvement and operational excellence.

Responsibilities

• Evaluate operational efficiency and effectiveness

• Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics

• Uses elicitation techniques to gather information at the right level of detail and scope to represent all the stakeholder's needs

• Analyze, define and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output

• Identifying business requirements (e.g., needs, objectives, functions, features, input and output)

• Develop and document adjustments to workflow to streamline processes

• Coordinate integration of solutions with existing applications; identify and resolve existing conflicts to ensures compatibility

• Develop and maintain an understanding of relevant industry standards, best practices, business processes and technology used within related business areas to ensure compliance with policy, vendor contractual requirements, procedures, processes and standards

• Involved in cross-organizational task groups concerning new automated systems, products and/or services

• Work with project teams to plan, coordinate and rollout software change/release to Controlled Testing and Production, obtain required approvals as scheduled, and transition project to Production

• Interact with other technology partners, business units (end users) in problem resolution efforts

• Partner with other business units and vendors to improve procedures, resolve problems, and implement initiatives; presents conclusions and recommendations to management

• Identify and communicate key responsibilities and practices, evaluate results, and provide leadership and guidance to ensure successful implementation of business unit projects

• Demonstrated critical thinking and problem-solving abilities

• Serve as resource for the resolution of complex and/or unique problems

• Write requirements and define editorial workflow for business owner projects

• Appy change management principles and knowledge to develop strategies including organizational assessments, stakeholder analysis and change roadmaps and plans

• Ensure preventative, detective, and corrective controls are properly identified and documented

• Develop test plans, test criteria, scenarios and documentation; ensure acceptance of delivered solutions

• Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results

• Report testing activity including time spent, testing time lost and discrepancies found

• Apply and communicate changes and new trends in systems/technology

• Conduct root cause analysis to identify development opportunities and recommend applicable business solutions

• Proven experience in negotiating and influencing decisions with stakeholders

• Perform other duties as assigned

Qualifications

• Excellent communication skills, with the ability to convey complex technical concepts to non-technical stakeholders verbally and in writing

• Experience in problem resolution including determining root cause, scope and scale of issues

• Experience in projects and/or initiatives of small to medium scope

• Experience in managing multiple priorities independently and/or in a team environment to achieve goals

• Experience that demonstrates the ability to research, compile, and document data, business processes, and workflow.

• Experience in market/consumer research, project management, and analysis in support of strategic planning initiatives

• Effective research, analytical, and problem-solving skills

• Effective organizational, planning and time management skills

• Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations

• Effective skill interpreting and synthesizing large amounts of information

• Advanced word processing and spreadsheet software skills

• Effective database and presentation software skills

• Effective skill identifying and analyzing business requirements and recommending solutions

• Bachelor's Degree in a related field, or the equivalent combination of training, education and experience

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602 | 9999 Willow Creek Road San Diego, CA 92131

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21065-OTHLOC-100005087415542

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To assist the Branch Manager of a small/medium/large branch office by overseeing the efficient operation of the branch to ensure operational functions are completed and properly performed by branch staff.

Responsibilities

• Supervise and lead branch team to provide members the full range of Navy Federal Credit Union products and services including lending products and depository accounts such as checking, savings, certificate, IRA, revocable trust and estate accounts

• Assist the Manager in monitoring cash operations and branch self-auditing efforts to keep credit union assets secure and within operational limits

• Manage staff to ensure vault opening, closing and balancing procedures are completed

• Participate in outside marketing and promotional activities for members and potential members through financial presentations, local events and realtor/trade shows and events

• Participate in recruiting efforts, on-boarding and initial training of team members

• Participate in budget, purchasing, tracking and records retention for business expenses

• Guide team development for continual growth in technical, soft and leadership skills

• Provide applicable support to ensure team achieves and maintains product, service and business goals, including cross servicing of Navy Federal products and services

• Assist with leading and training team members to deliver high quality service to our members

• Analyze reports and conduct trend analysis to optimize business performance

• Ensure compliance with all security, safety and emergency preparedness procedures

• Ensure compliance with all HR related policies, practices and procedures, such as timekeeping, recruiting, compensation, separations, leave usage, etc.

• Ensure the team follows, complies with and regularly reviews all required policies, practices and procedures

• Perform supervisory/managerial responsibilities:

• Supervise daily activities

• Ensure adequate/skilled staffing; select employees

• Establish performance goals and priorities

• Prepare, conduct and review performance appraisals

• Develop, mentor, and counsel staff

• Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)

• Ensure section/branch goals and objectives align with division/department strategy

• Ensure efficiency of operations

• Act as Manager in the incumbent's absence

• Perform other duties as assigned

Qualifications

• Scorecard criteria requirements as defined by Branch Operations Governance or applicable external experience

• Working knowledge of applicable federal regulations governing consumer lending and/or credit cards, mortgage and equity loans, savings and checking accounts

• Working knowledge of multiple financial products such as consumer mortgage loan, credit cards, and/or savings/checking accounts

• Working knowledge of functions relating to cash and ATM operations

• Ability to manage multiple priorities independently and/or in a team environment

• Exposure to member/customer service operations

• Exposure to mentoring and leading employees

• Effective organizational, planning and time management skills

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective skill interacting with staff, management, vendors and members diplomatically and tactfully

• Effective verbal and written communication skills

• Effective word processing and spreadsheet software skills

Desired Qualifications

• Bachelor's Degree in Accounting, Business Administration or the equivalent combination of training, education, and experience

• Familiarity with financial institution and lending practices, principles and regulations

• Familiarity with retail banking industry best practices

Hours: Available Monday - Saturday: hours based on business needs.

Location: 11180 Lee Highway, Fairfax, VA 22030

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21105

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To provide actionable business intelligence in consultation with management and business units for use in daily and strategic decision making. Apply industry best practices and standards to create optimum solutions that improve business performance. Conduct analytical studies to provide results/recommendations to senior management for department and enterprise-wide strategic initiatives. Assist in leading complex/difficult tasks with considerable latitude and scope.

Responsibilities

• Evaluate operational efficiency and effectiveness

• Perform qualitative and quantitative analysis relating to operational functions, workflow, processes, and other business related issues

• Collaborate with functional areas to develop and maintain performance metrics, measurements, methods and targets

• Obtain quantitative and qualitative data of business processes to analyze, determine and promote data driven decisions

• Analyze and evaluate competitor data and industry trends to understand current business unit competitive posture

• Design and document dashboards, reports, and thresholds to alert business units to monitor business status and fluctuations

• Identify and assess business strategies and opportunities; develop appropriate analytical approaches

• Collect and analyze data; synthesize results of analyses, develop and make recommendations and alternatives based on the full spectrum of internal/external considerations

• Build new and/or modify existing database/data warehouse/data mart and business intelligence solutions to meet business and system requirements

• Use data warehousing/business intelligence toolsets to gather, store, and provide access to data in assist management decision making

• Collaborate with business units and senior management to conduct needs assessment to support organization strategies, tactics, and learning solutions that support business unit objectives

• Identify areas of improvement; determine solutions; implement enhancements/changes to improve operations, standards and results

• Collaborate with management to establish objectives, standards, and strategies for delivering updates and changes to reporting and analytical procedures

• Provide guidance and advice to management on the most effective and efficient use of resources to obtain measurable process improvements

• Compile, research and analyze trends in support of projects and initiatives

• Ensure the implementation of new and enhanced processes

• Identify and assess business strategies and opportunities; develop appropriate analytical approaches

• Performs other duties as assigned

Qualifications

• Significant experience in the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis and related analytical tools

• Significant experience in problem resolution including determining root cause, scope and scale of issues

• Extensive experience that demonstrates the ability to research, compile, and document data, business processes, and workflow

• Significant experience in market/consumer research, project management, and analysis in support of strategic planning initiatives

• Significant experience in managing cross-functional, multi-dimensional teams and projects of the highest complexity which have business risk and impact

• Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals

• Significant experience in demonstrating thought-leadership, initiative-taking, decision-making and creativity solving business problems

• Advanced skill interpreting, extrapolating and interpolating data for statistical research and modeling

• Advanced skill interpreting and synthesizing large amounts of information

• Advanced skill analyzing statistics and reports to determine business performance and trends

• Advanced skill identifying and analyzing business requirements and recommending solutions

• Advanced skill in programming languages

• Advanced skill resolving conflicting requests and meeting changing requirements

• Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely

• Advanced skill maintaining accuracy with attention to detail and meeting deadlines

• Advanced research, analytical, and problem solving skills

• Advanced verbal and written communication skills

• Advanced database and presentation software skills

• Advanced word processing and spreadsheet software skills

• Bachelor's Degree in a related field, or the equivalent combination of training, education and experience

Desired Qualification(s)

• Significant knowledge of project lifecycles and management methodologies

• Working knowledge of Navy Federal Human Resources policies, procedures, and programs

• Working knowledge of object oriented principles

• Master's Degree in a related field, or the equivalent combination of training, education and experience

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21057

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To provide full lifecycle project management in one or more of the following: design, construction, renovation, and quality assurance, at the company-owned/leased commercial offices and remote ATM facilities. Exercise a proactive strategy and technical expertise to provide project management of a buildings' design and construction with the goals of reducing costs and maintaining a productive work environment for Navy Federal staff. Works on complex projects and uses judgement to solve difficult problems. Coaches and mentors lower level staff. Works under limited supervision.

Responsibilities

• Manage full lifecycle project management for multiple, large, and complex projects

• Establish and lead project teams

• Develop project plan/scope/schedule/cost/communications

• Procure and/or manage resources/timelines/deadlines/quality

• Risk, Issue and Change management

• Ensure successful project implementation

• Develop and review specifications for preparing requests for proposals, bid packages, and cost estimates; solicit proposals from contractors and conduct contractor competence, and ability to work within Navy Federal's security guidelines. Summarize bid packages based on cost, quality & availability

• Consult with architects, contractors, engineers, government agencies and Navy Federal staff concerning all facility issues ranging from building system design to telecommunication infrastructure

• Oversee performance and provide quality assurance for outsourced services

• Design, develop, and review site layout drawings and create and review interior design plans

• Manage approvals and permits through project completion and operation

• Manage relationships with vendors, including contract definition, monitoring and issue resolution

• Partner with General Counsel and Procurement to secure General Contractors, Architects, Engineering firms and other services and hard goods for capital projects

• Work closely with Procurement to clearly define and understand contracts, including language, scope, pre- and post-award, contract closure, basic legal aspects, and risk management

• Evaluate and resolve complex construction and environmental requirements/issues, provide guidance and information on those issues to architects, contractors, government agencies and field operations

• Evaluate design, construction, and repair work based on accuracy, quality of workmanship and adherence to established plans, time schedules, codes, related laws and regulations, and collect information and inspect completed work/delivered products

• Assist in preparing and presenting strategic reviews of project status to departmental leadership

• Identify and communicate branch/division/department areas of concern, or cross-organizational that may impede or impact other projects/initiatives

• Build relationships with management and key stakeholders

• Negotiate with or influence division/department management to facilitate project resolution within timelines and budget constraints

• Interact effectively with managers and division/department management concerning projects

Qualifications

• Project management experience in real estate, commercial construction, facility management, system development and/or interior design that provides a working knowledge of industry practices including familiarity with building codes and regulations and understanding of building trades (e.g., electrical, plumbing, HVAC, etc.)

• Significant experience in identifying safety hazards including correcting and eliminating them

• Extensive experience in managing projects involving directing/facilitating the work of contractors and subcontractors

• Significant experience in working and participating in cross-functional, multi-dimensional teams and projects

• Advanced knowledge of practices, procedures, and policies involved in the care of public buildings and grounds

• Advanced knowledge of regulations and procedures governing the procurement of services and contracts

• Extensive experience in presenting findings and conclusions clearly and concisely to stakeholders and management

• Experience in leading, guiding, and mentoring others

• Proficiency with PCs and related software applications (word processing, spreadsheet, presentation, database, and project management applications)

• Advanced skill in dealing tactfully and diplomatically with all levels of Navy Federal workforce and management, as well as DOD and civilian personnel

• Advanced skill interpreting schedules, sketches, layouts and blueprints

• Effective skill in using and interpreting ADA, building codes, regulations, specifications/architectural drawings, etc.

• Expert planning, organization, and problem-solving skills

• Advanced interpersonal, verbal, and written communication skills

• Bachelor's Degree in Property Management, Architecture, Engineering, Interior Design, Construction, Construction Management or the equivalent combination of training, education and experience

Desired Qualifications

• Knowledge of Navy Federal's, or other financial institutions', operations

• Working knowledge of Navy Federal's Project Portfolio Management (PPM) standards

• Extensive experience managing multi-disciplinary project lifecycles for financial institutions

• Certification or designation in facility/construction management (FMP, CFM, FMA, RPA, CPM)

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane Vienna, Virginia 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602 | 9999 Willow Creek Road San Diego, CA 92131 | 295 Bendix Rd Suite 250 Virginia Beach, VA 23452 | 4 Concourse Pkwy, Suite #100 Sandy Springs, GA 30328

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21160-OTHLOC-100005087415542

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To provide full lifecycle project management in one or more of the following: design, construction, renovation, and quality assurance, at the company-owned/leased commercial offices and remote ATM facilities. Exercise a proactive strategy and technical expertise to provide project management of a buildings' design and construction with the goals of reducing costs and maintaining a productive work environment for Navy Federal staff. Works on complex projects and uses judgement to solve difficult problems. Coaches and mentors lower level staff. Works under limited supervision.

Responsibilities

• Manage full lifecycle project management for multiple, large, and complex projects

• Establish and lead project teams

• Develop project plan/scope/schedule/cost/communications

• Procure and/or manage resources/timelines/deadlines/quality

• Risk, Issue and Change management

• Ensure successful project implementation

• Develop and review specifications for preparing requests for proposals, bid packages, and cost estimates; solicit proposals from contractors and conduct contractor competence, and ability to work within Navy Federal's security guidelines. Summarize bid packages based on cost, quality & availability

• Consult with architects, contractors, engineers, government agencies and Navy Federal staff concerning all facility issues ranging from building system design to telecommunication infrastructure

• Oversee performance and provide quality assurance for outsourced services

• Design, develop, and review site layout drawings and create and review interior design plans

• Manage approvals and permits through project completion and operation

• Manage relationships with vendors, including contract definition, monitoring and issue resolution

• Partner with General Counsel and Procurement to secure General Contractors, Architects, Engineering firms and other services and hard goods for capital projects

• Work closely with Procurement to clearly define and understand contracts, including language, scope, pre- and post-award, contract closure, basic legal aspects, and risk management

• Evaluate and resolve complex construction and environmental requirements/issues, provide guidance and information on those issues to architects, contractors, government agencies and field operations

• Evaluate design, construction, and repair work based on accuracy, quality of workmanship and adherence to established plans, time schedules, codes, related laws and regulations, and collect information and inspect completed work/delivered products

• Assist in preparing and presenting strategic reviews of project status to departmental leadership

• Identify and communicate branch/division/department areas of concern, or cross-organizational that may impede or impact other projects/initiatives

• Build relationships with management and key stakeholders

• Negotiate with or influence division/department management to facilitate project resolution within timelines and budget constraints

• Interact effectively with managers and division/department management concerning projects

Qualifications

• Project management experience in real estate, commercial construction, facility management, system development and/or interior design that provides a working knowledge of industry practices including familiarity with building codes and regulations and understanding of building trades (e.g., electrical, plumbing, HVAC, etc.)

• Significant experience in identifying safety hazards including correcting and eliminating them

• Extensive experience in managing projects involving directing/facilitating the work of contractors and subcontractors

• Significant experience in working and participating in cross-functional, multi-dimensional teams and projects

• Advanced knowledge of practices, procedures, and policies involved in the care of public buildings and grounds

• Advanced knowledge of regulations and procedures governing the procurement of services and contracts

• Extensive experience in presenting findings and conclusions clearly and concisely to stakeholders and management

• Experience in leading, guiding, and mentoring others

• Proficiency with PCs and related software applications (word processing, spreadsheet, presentation, database, and project management applications)

• Advanced skill in dealing tactfully and diplomatically with all levels of Navy Federal workforce and management, as well as DOD and civilian personnel

• Advanced skill interpreting schedules, sketches, layouts and blueprints

• Effective skill in using and interpreting ADA, building codes, regulations, specifications/architectural drawings, etc.

• Expert planning, organization, and problem-solving skills

• Advanced interpersonal, verbal, and written communication skills

• Bachelor's Degree in Property Management, Architecture, Engineering, Interior Design, Construction, Construction Management or the equivalent combination of training, education and experience

Desired Qualifications

• Knowledge of Navy Federal's, or other financial institutions', operations

• Working knowledge of Navy Federal's Project Portfolio Management (PPM) standards

• Extensive experience managing multi-disciplinary project lifecycles for financial institutions

• Certification or designation in facility/construction management (FMP, CFM, FMA, RPA, CPM)

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane Vienna, Virginia 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602 | 9999 Willow Creek Road San Diego, CA 92131 | 295 Bendix Rd Suite 250 Virginia Beach, VA 23452 | 4 Concourse Pkwy, Suite #100 Sandy Springs, GA 30328

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21160

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

Navy federal is seeking a highly skilled and experienced Business System Analyst III to join our dynamic team. In this senior role, you will be a pivotal partner to our Business Solutions team within the Lending division, driving the analysis and implementation of innovative technical solutions that align with the strategic vision.

You will collaborate closely with stakeholders to understand the unique business needs and requirements. Your expertise will be instrumental in enhancing business processes by promoting new functionalities and leveraging existing systems and processes across the enterprise. You will play a crucial role in translating business objectives into actionable technical solutions, ensuring that our systems effectively support and elevate our business operations.

You will lose utilize your strong analytical skills and in-depth knowledge of industry best practices to assist the business in implementing technology driven strategies. Your contributions will not only enhance operational efficiency but also empower our team to achieve their goals through effective use of technology.

If you are a productive problem solver with a passion for bridging the gap between business needs and technical solutions, we invite you to join us in shaping the future of our operations.

Responsibilities

• Evaluate operational efficiency and effectiveness

• Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics

• Uses elicitation techniques to gather information at the right level of detail and scope to represent all the stakeholder's needs

• Analyze, define and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output

• Identifying business requirements (e.g., needs, objectives, functions, features, input and output)

• Develop, recommend and document adjustments to workflow to streamline processes

• Coordinate integration of solutions with existing applications; identify and resolve existing conflicts to ensures compatibility

• Develop and maintain an understanding of relevant industry standards, best practices, business processes and technology used within related business areas to ensure compliance with policy, vendor contractual requirements, procedures, processes and standards

• Involved in cross-organizational task groups concerning new automated systems, products and/or services

• Work with project teams to plan, coordinate and rollout software change/release to Controlled Testing and Production, obtain required approvals as scheduled, and transition project to Production

• Interact with other technology partners, business units (end users) in problem resolution efforts

• Utilize performance measurements and indicators to identify areas for improvement; develop process improvement plans for each performance indicator or area identified

• Partner with other business units and vendors to improve procedures, resolve problems, and implement initiatives; presents conclusions and recommendations to management

• Identify and communicate key responsibilities and practices, evaluate results, and provide leadership and guidance to ensure successful implementation of business unit projects

• Lead project teams; assure quality, consistent performance; meet schedules and/or resolve highly technical and complex problems

• Demonstrated critical thinking and problem-solving abilities

• Serve as resource for the resolution of complex and/or unique problems

• Lead, guide and mentor less experienced staff

• Write requirements and define editorial workflow for business owner projects

• Serves as change management lead for business unit; apply change management principles and knowledge to develop strategies including organizational assessments, stakeholder analysis and change roadmaps and plans

• Ensure preventative, detective, and corrective controls are properly identified and documented

• Develop test plans, test criteria, scenarios and documentation; ensure acceptance of delivered solutions

• Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results

• Report testing activity including time spent, testing time lost and discrepancies found

• Apply and communicate changes and new trends in systems/technology

• Conduct root cause analysis to identify development opportunities and recommend applicable business solutions

• Research emerging technologies and recommend solutions that align with business goals

• Proven experience in negotiating and influencing decisions with stakeholders

• Perform other duties as assigned

Qualifications

• Excellent communication skills, with the ability to convey complex technical concepts to non-technical stakeholders verbally and in writing

• Experience in leading large projects/initiatives which have business risk and impact

• Experience in leading, guiding and coaching professional staff

• Experience with Agile methodologies and project management tools

• Experience conducting and driving agile ceremonies such as Sprint Planning, Daily Stand Up, Sprint Review, Sprint Retrospective, and Release Planning

• Significant experience in problem resolution including determining root cause, scope and scale of issues

• Significant experience in leading collaborative work teams

• Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals

• Significant experience that demonstrates the ability to research, compile, and document data, business processes, and workflow.

• Significant experience in commercial lending, project management, and analysis in support of strategic planning initiatives

• Advanced research, analytical, and problem-solving skills

• Advanced organizational, planning and time management skills

• Advanced skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations

• Advanced skill interpreting and synthesizing large amounts of information

• Advanced word processing and spreadsheet software skills

• Advanced database and presentation software skills

• Advanced skill identifying and analyzing business requirements and recommending solutions

• Should have commercial or business banking domain knowledge

• Bachelor's Degree in a related field, or the equivalent combination of training, education and experience

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602 | 9999 Willow Creek Road San Diego, CA 92131

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21064-OTHLOC-100005087415536

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

Navy federal is seeking a highly skilled and experienced Business System Analyst III to join our dynamic team. In this senior role, you will be a pivotal partner to our Business Solutions team within the Lending division, driving the analysis and implementation of innovative technical solutions that align with the strategic vision.

You will collaborate closely with stakeholders to understand the unique business needs and requirements. Your expertise will be instrumental in enhancing business processes by promoting new functionalities and leveraging existing systems and processes across the enterprise. You will play a crucial role in translating business objectives into actionable technical solutions, ensuring that our systems effectively support and elevate our business operations.

You will lose utilize your strong analytical skills and in-depth knowledge of industry best practices to assist the business in implementing technology driven strategies. Your contributions will not only enhance operational efficiency but also empower our team to achieve their goals through effective use of technology.

If you are a productive problem solver with a passion for bridging the gap between business needs and technical solutions, we invite you to join us in shaping the future of our operations.

Responsibilities

• Evaluate operational efficiency and effectiveness

• Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics

• Uses elicitation techniques to gather information at the right level of detail and scope to represent all the stakeholder's needs

• Analyze, define and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output

• Identifying business requirements (e.g., needs, objectives, functions, features, input and output)

• Develop, recommend and document adjustments to workflow to streamline processes

• Coordinate integration of solutions with existing applications; identify and resolve existing conflicts to ensures compatibility

• Develop and maintain an understanding of relevant industry standards, best practices, business processes and technology used within related business areas to ensure compliance with policy, vendor contractual requirements, procedures, processes and standards

• Involved in cross-organizational task groups concerning new automated systems, products and/or services

• Work with project teams to plan, coordinate and rollout software change/release to Controlled Testing and Production, obtain required approvals as scheduled, and transition project to Production

• Interact with other technology partners, business units (end users) in problem resolution efforts

• Utilize performance measurements and indicators to identify areas for improvement; develop process improvement plans for each performance indicator or area identified

• Partner with other business units and vendors to improve procedures, resolve problems, and implement initiatives; presents conclusions and recommendations to management

• Identify and communicate key responsibilities and practices, evaluate results, and provide leadership and guidance to ensure successful implementation of business unit projects

• Lead project teams; assure quality, consistent performance; meet schedules and/or resolve highly technical and complex problems

• Demonstrated critical thinking and problem-solving abilities

• Serve as resource for the resolution of complex and/or unique problems

• Lead, guide and mentor less experienced staff

• Write requirements and define editorial workflow for business owner projects

• Serves as change management lead for business unit; apply change management principles and knowledge to develop strategies including organizational assessments, stakeholder analysis and change roadmaps and plans

• Ensure preventative, detective, and corrective controls are properly identified and documented

• Develop test plans, test criteria, scenarios and documentation; ensure acceptance of delivered solutions

• Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results

• Report testing activity including time spent, testing time lost and discrepancies found

• Apply and communicate changes and new trends in systems/technology

• Conduct root cause analysis to identify development opportunities and recommend applicable business solutions

• Research emerging technologies and recommend solutions that align with business goals

• Proven experience in negotiating and influencing decisions with stakeholders

• Perform other duties as assigned

Qualifications

• Excellent communication skills, with the ability to convey complex technical concepts to non-technical stakeholders verbally and in writing

• Experience in leading large projects/initiatives which have business risk and impact

• Experience in leading, guiding and coaching professional staff

• Experience with Agile methodologies and project management tools

• Experience conducting and driving agile ceremonies such as Sprint Planning, Daily Stand Up, Sprint Review, Sprint Retrospective, and Release Planning

• Significant experience in problem resolution including determining root cause, scope and scale of issues

• Significant experience in leading collaborative work teams

• Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals

• Significant experience that demonstrates the ability to research, compile, and document data, business processes, and workflow.

• Significant experience in commercial lending, project management, and analysis in support of strategic planning initiatives

• Advanced research, analytical, and problem-solving skills

• Advanced organizational, planning and time management skills

• Advanced skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations

• Advanced skill interpreting and synthesizing large amounts of information

• Advanced word processing and spreadsheet software skills

• Advanced database and presentation software skills

• Advanced skill identifying and analyzing business requirements and recommending solutions

• Should have commercial or business banking domain knowledge

• Bachelor's Degree in a related field, or the equivalent combination of training, education and experience

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602 | 9999 Willow Creek Road San Diego, CA 92131

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21064-OTHLOC-100005087415542

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Analyze, research and resolve problems and discrepancies related to member accounts/loans

• Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications

• Counsel current and prospective members about Navy Federal's products and services

• Ensure cash and other negotiable instruments are handled properly

• Identify opportunities to cross service products and increase product penetration

• Perform platform banking functions

• Assist level I team members

• Understand and comply with federal and other regulations relating to financial products and services

• May assist with Branch Office vault opening, closing and balancing procedures

• May serve as a Branch Office and/or ATM vault custodian

• Perform other duties as assigned

Qualifications

• Ability to work independently and in a team environment

• Working knowledge of savings and checking products, accounts and services

• May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need

• Effective active listening skills to accurately respond to inquiries and account requests

• Effective organizational, planning and time management skills

• Effective research, analytical, and problem solving skills

• Effective skill building effective relationships through rapport, trust, diplomacy and tact

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective skill maintaining composure in a high production and changing environment

• Effective skill navigating multiple screens and PC applications and adapting to new technologies

• Effective skill performing mathematical calculations and working accurately with numbers

• Effective verbal and written communication skills

Desired Qualifications

• Experience in member/customer service preferably in a call center, retail banking or financial institution

• Experience in working in a credit union environment

Hours: Available Monday - Saturday, hours based on business needs.

Location: 1020 Eden Way North, Chesapeake, VA 23320

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21067

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Analyze, research and resolve problems and discrepancies related to member accounts/loans

• Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications

• Counsel current and prospective members about Navy Federal's products and services

• Ensure cash and other negotiable instruments are handled properly

• Identify opportunities to cross service products and increase product penetration

• Perform platform banking functions

• Assist level I team members

• Understand and comply with federal and other regulations relating to financial products and services

• May assist with Branch Office vault opening, closing and balancing procedures

• May serve as a Branch Office and/or ATM vault custodian

• Perform other duties as assigned

Qualifications

• Ability to work independently and in a team environment

• Working knowledge of savings and checking products, accounts and services

• May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need

• Effective active listening skills to accurately respond to inquiries and account requests

• Effective organizational, planning and time management skills

• Effective research, analytical, and problem solving skills

• Effective skill building effective relationships through rapport, trust, diplomacy and tact

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective skill maintaining composure in a high production and changing environment

• Effective skill navigating multiple screens and PC applications and adapting to new technologies

• Effective skill performing mathematical calculations and working accurately with numbers

• Effective verbal and written communication skills

Desired Qualifications

• Experience in member/customer service preferably in a call center, retail banking or financial institution

• Experience in working in a credit union environment

Hours: Available Monday - Saturday, hours based on business needs.

Location: 508 Bud Drive, Chesapeake, VA 23322

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21066

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To evaluate and underwrite all mortgage loan types offered by Navy Federal Credit Union (NFCU) according to specific state and federal requirements to limit the risk exposure to NFCU's mortgage portfolio. To analyze required loan documentation and information presented in the mortgage loan request, to condition and make appropriate loan decisions based on the acceptability of the credit risk using established guidelines of NFCU, secondary market investors, and applicable state and government regulations. Works on assignments requiring judgment in resolving issues or making recommendations. Identifies key issues and patterns. Takes a broad perspective to solve problems. Works under minimal supervision. Assist in leading tasks requiring moderate to advanced analysis.

Responsibilities

• Analyze mortgage loan information on loan documents such as income, assets, and credit criteria to confirm loan eligibility based on Navy Federal guidelines as well as adherence to investor requirement with or without independent scoring systems

• Analyze exceptions and rejections; recommend alternative mortgage products that could bring the loan within guidelines

• Analyze self-employed borrower income documentation

• Approve mortgage loans and authorize loan disbursements based on a complete analysis of submitted documentation and applicable rules and regulations

• Determine the acceptability and marketability of the real estate property to ensure there is sufficient collateral to secure the loan

• Prepare and present counter-offers on marginal loans; prepare adverse action (loan disapproval) notifications, with awareness of the compliance provisions of the regulatory agencies

• Review/understand effects of contracts related to real estate, such as age restrictions, HOAs, etc.

• Work closely and collaboratively with loan originator and processor to ensure all appropriate data and required documentation is obtained

• Participate in mentoring sessions for Mortgage Processors, Mortgage Closers and Mortgage Loan Officers

• Maintain current knowledge of all NFCU mortgage products and any changes to guidelines by NFCU, investor, or government agencies that impact the processing of mortgage loan products

• Collaborate with training team to maintain the on-line manual to ensure all guidelines are conveyed accurately and consistently

• Perform secondary review of loans that are suspended and/or declined

• Perform other duties as assigned

Qualifications

• 3 years of experience in underwriting or equivalent related experience reviewing and analyzing loans

• Advanced knowledge of mortgage/equity loan processing, closing and documentation requirements and regulations

• Advanced knowledge of underwriting process and understanding of applicable criteria, guidelines, rules and regulations

• Working knowledge of tax return and balance sheet analysis

• Effective database and presentation software skills

• Effective organizational, planning and time management skills

• Effective research, analytical, and problem solving skills

• Effective skill conducting complex business financial analysis

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective skill making effective presentations to groups of various sizes

• Effective verbal and written communication skills

• Effective word processing and spreadsheet software skills

Desired Qualification(s)

• VA SAR

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 9001 Airport Freeway, North Richland Hills, Texas 76180

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21248

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To manage and direct all activities of a small/medium full service branch office operation by overseeing the efficient operation of the branch to ensure operational functions are completed and properly performed by branch staff.

Responsibilities

• Manage, direct and motivate the branch team to provide members the full range of Navy Federal Credit Union products and services including lending products and depository accounts such as checking, savings, certificate, IRA, revocable trust and estate accounts

• Lead cash operations and branch self-auditing efforts to keep credit union assets secure and within operational limits

• Manage staff to ensure vault opening, closing and balancing procedures are completed

• Increase productivity of branch office by implementing relevant employee training, establishing team development goals and eliminating inefficiencies

• Lead outside marketing and promotional activities for members and potential members through financial presentations, local events and realtor/trade shows and events

• Oversee recruiting/selection, on-boarding and initial training of team members

• Administer budget, purchasing, tracking and records retention for business expenses

• Lead team to achieve and maintain product, service and business goals, including cross servicing of Navy Federal products and services

• Promote member service excellence and lead team to deliver quality service

• Liaise with other branches to support business growth and continuity of regional operations

• Analyze reports and conduct trend analysis to optimize business performance

• Analyze and solve problems without clear precedent

• Ensure compliance with all security, safety and emergency preparedness procedures

• Ensure compliance with all HR related policies, practices and procedures, such as timekeeping, recruiting, compensation, separations, leave usage, etc.

• Ensure the team follows, complies with and regularly reviews all required policies, practices and procedures using established guidelines

• Resolve employee concerns by ensuring employees receive mediation to resolve issues in somewhat difficult situations

• Perform supervisory/managerial responsibilities:

• Manage daily activities

• Ensure adequate/skilled staffing; select employees

• Establish performance goals and priorities

• Prepare, conduct and review performance appraisals

• Develop, mentor, and counsel staff

• Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)

• Ensure section/branch goals and objectives align with division/department strategy

• Ensure efficiency of operations

• Perform other duties as assigned

Qualifications

• Three years' experience in grade level 76 (or higher) or applicable external experience

• Scorecard criteria requirements as defined by Branch Operations Governance or applicable external experience

• Experience in leading and managing in diverse and complex operational environments

• Advanced knowledge of applicable federal regulations governing consumer lending and/or credit cards, mortgage and equity loans, savings and checking accounts

• Advanced knowledge of multiple financial products such as consumer mortgage loan, credit cards, and/or savings/checking accounts

• Advanced knowledge of functions relating to cash and ATM operations

• Working knowledge of financial institution and lending practices, principles and regulations

• Working knowledge of retail banking industry best practices

• Experience in member/customer service operations

• Experience in responding to requests regarding complex financial information/data

• Experience in supervising and leading employees

• Experience in training and developing staff

• Exposure to developing/maintaining community and command relations

• Ability to manage multiple priorities independently and/or in a team environment

• Effective skill analyzing statistics and reports to determine business performance and trends

• Effective organizational, planning and time management skills

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective skill interacting with staff, management, vendors and members diplomatically and tactfully

• Effective verbal and written communication skills

• Effective word processing and spreadsheet software skills

Desired Qualifications

• Bachelor's Degree in Accounting, Business Administration or the equivalent combination of training, education, and experience

• Working knowledge of Navy Federal products, services, programs, policies and procedures

Hours: Available Monday - Saturday: hours based on business needs.

Location: 5600 Navy Boulevard, Millington, TN 38053

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21047

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To provide actionable business intelligence in consultation with management and business units for use in daily and strategic decision making. Apply industry best practices and standards to create optimum solutions that improve business performance. Conduct analytical studies to provide results/recommendations to senior management for department and enterprise-wide strategic initiatives. Assist in leading complex/difficult tasks with considerable latitude and scope.

Responsibilities

• Evaluate operational efficiency and effectiveness

• Perform qualitative and quantitative analysis relating to operational functions, workflow, processes, and other business related issues

• Collaborate with functional areas to develop and maintain performance metrics, measurements, methods and targets

• Obtain quantitative and qualitative data of business processes to analyze, determine and promote data driven decisions

• Analyze and evaluate competitor data and industry trends to understand current business unit competitive posture

• Design and document dashboards, reports, and thresholds to alert business units to monitor business status and fluctuations

• Identify and assess business strategies and opportunities; develop appropriate analytical approaches

• Collect and analyze data; synthesize results of analyses, develop and make recommendations and alternatives based on the full spectrum of internal/external considerations

• Build new and/or modify existing database/data warehouse/data mart and business intelligence solutions to meet business and system requirements

• Use data warehousing/business intelligence toolsets to gather, store, and provide access to data in assist management decision making

• Collaborate with business units and senior management to conduct needs assessment to support organization strategies, tactics, and learning solutions that support business unit objectives

• Identify areas of improvement; determine solutions; implement enhancements/changes to improve operations, standards and results

• Collaborate with management to establish objectives, standards, and strategies for delivering updates and changes to reporting and analytical procedures

• Provide guidance and advice to management on the most effective and efficient use of resources to obtain measurable process improvements

• Compile, research and analyze trends in support of projects and initiatives

• Ensure the implementation of new and enhanced processes

• Identify and assess business strategies and opportunities; develop appropriate analytical approaches

• Performs other duties as assigned

Qualifications

• Significant experience in the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis and related analytical tools

• Significant experience in problem resolution including determining root cause, scope and scale of issues

• Extensive experience that demonstrates the ability to research, compile, and document data, business processes, and workflow

• Significant experience in market/consumer research, project management, and analysis in support of strategic planning initiatives

• Significant experience in managing cross-functional, multi-dimensional teams and projects of the highest complexity which have business risk and impact

• Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals

• Significant experience in demonstrating thought-leadership, initiative-taking, decision-making and creativity solving business problems

• Advanced skill interpreting, extrapolating and interpolating data for statistical research and modeling

• Advanced skill interpreting and synthesizing large amounts of information

• Advanced skill analyzing statistics and reports to determine business performance and trends

• Advanced skill identifying and analyzing business requirements and recommending solutions

• Advanced skill in programming languages

• Advanced skill resolving conflicting requests and meeting changing requirements

• Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely

• Advanced skill maintaining accuracy with attention to detail and meeting deadlines

• Advanced research, analytical, and problem solving skills

• Advanced verbal and written communication skills

• Advanced database and presentation software skills

• Advanced word processing and spreadsheet software skills

• Bachelor's Degree in a related field, or the equivalent combination of training, education and experience

Desired Qualification(s)

• Significant knowledge of project lifecycles and management methodologies

• Working knowledge of Navy Federal Human Resources policies, procedures, and programs

• Working knowledge of object oriented principles

• Master's Degree in a related field, or the equivalent combination of training, education and experience

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21057-OTHLOC-100005087415526

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To provide individualized and group mentoring to newly hired Real Estate Lending employees sharing best practices, lessons learned, and soft skill experiences with an emphasis on providing exceptional member service. To provide support, coaching, and mentoring to newly hired employees within the Real Estate Lending department. To support REL team members in responding to inquiries and requests from members and other individuals about Navy Federal mortgage products and services.

Responsibilities

• Develop soft skills, call finesse and member engagement techniques/verbiage for team members

• Represent Navy Federal with a positive and professional demeanor while contributing to a performance-based, sharing, team-oriented workplace

• Evaluate and provide individualized feedback to team members; share results with supervisors and trainers, as needed

• Support newly hired team members in post training by providing side-by-side mentoring

• Ensure team member has knowledge and skills in advanced call best practices and conflict resolution techniques

• Provide assistance and direction on complex/unique or unusual loan scenarios

• Train team members and/or peers on functional processes and procedures

• Coordinate up-to-date information sharing between mortgage trainers and new employees regarding loan program changes, automated system changes, underwriting and documentation, etc.

• Ensure team members are aware of and utilize the most recent policy/procedure updates and related resources

• Analyze changes in policies, procedures, and products; determine the impact on the functions of the section

• Support projects and initiatives within the business unit and/or across the organization

• Provide input on team member performance appraisals

• Perform other duties as assigned

Qualifications

• Advanced knowledge of mortgage loan (i.e., conventional, FHA, VA loans) guidelines

• Advanced knowledge of Real Estate Lending services, programs, policies and procedures

• Extensive experience in member/customer service preferably in a retail banking or financial institution

• Working knowledge of multiple financial products such as consumer or mortgage loans, credit cards, savings/checking accounts, etc.

• Effective skill maintaining accuracy with attention to detail and meeting deadlines

• Advanced skill speaking and/or presenting in front of groups in a professional setting

• Effective skill at leading, guiding and mentoring

• Advanced skill leading and guiding multi-functional teams to ensure timely and accurate outcomes

• Expert active listening skills to accurately respond to inquiries and account requests

• Advanced interpersonal, verbal and written communications skills

• Advanced organizational, planning and time management skills

• Effective skill exercising initiative and using good judgment to make sound decisions

• Advanced skill applying research and interpretation of findings to respond to requests for information

• Effective skill applying constructive criticism, feedback and solutions to drive desired performance and achieve goals

Desired Qualification(s)

• Advanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectives

• Working knowledge of Navy Federal products, services, programs, policies and procedures

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 20164-OTHLOC-100004137495224

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

We are seeking a skilled and motivated Business Systems Analyst II to join our dynamic team. In this role you will be coordinating and conducting complex system analyses that are crucial to our business partners operation. Your primary responsibilities will include identifying, documenting and implementing business requirements to enhance our existing systems and processes. Under general supervision, you will analyze business needs and develop tailored solutions that leverage technology to drive efficiency and effectiveness across the department.

As a liaison between business stakeholders and technical teams, you will work collaboratively to understand their needs and identify potential solutions that align with our strategic objectives. Your analytical skills and innovative mindset will enable you to provide critical support to business operations, ensuring that our systems not only meet current demand but also anticipate future challenges.

If you are passionate about optimizing business processes and have a proven track record in system analysis, we invite you to apply and contribute to our mission of continuous improvement and operational excellence.

Responsibilities

• Evaluate operational efficiency and effectiveness

• Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics

• Uses elicitation techniques to gather information at the right level of detail and scope to represent all the stakeholder's needs

• Analyze, define and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output

• Identifying business requirements (e.g., needs, objectives, functions, features, input and output)

• Develop and document adjustments to workflow to streamline processes

• Coordinate integration of solutions with existing applications; identify and resolve existing conflicts to ensures compatibility

• Develop and maintain an understanding of relevant industry standards, best practices, business processes and technology used within related business areas to ensure compliance with policy, vendor contractual requirements, procedures, processes and standards

• Involved in cross-organizational task groups concerning new automated systems, products and/or services

• Work with project teams to plan, coordinate and rollout software change/release to Controlled Testing and Production, obtain required approvals as scheduled, and transition project to Production

• Interact with other technology partners, business units (end users) in problem resolution efforts

• Partner with other business units and vendors to improve procedures, resolve problems, and implement initiatives; presents conclusions and recommendations to management

• Identify and communicate key responsibilities and practices, evaluate results, and provide leadership and guidance to ensure successful implementation of business unit projects

• Demonstrated critical thinking and problem-solving abilities

• Serve as resource for the resolution of complex and/or unique problems

• Write requirements and define editorial workflow for business owner projects

• Appy change management principles and knowledge to develop strategies including organizational assessments, stakeholder analysis and change roadmaps and plans

• Ensure preventative, detective, and corrective controls are properly identified and documented

• Develop test plans, test criteria, scenarios and documentation; ensure acceptance of delivered solutions

• Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results

• Report testing activity including time spent, testing time lost and discrepancies found

• Apply and communicate changes and new trends in systems/technology

• Conduct root cause analysis to identify development opportunities and recommend applicable business solutions

• Proven experience in negotiating and influencing decisions with stakeholders

• Perform other duties as assigned

Qualifications

• Excellent communication skills, with the ability to convey complex technical concepts to non-technical stakeholders verbally and in writing

• Experience in problem resolution including determining root cause, scope and scale of issues

• Experience in projects and/or initiatives of small to medium scope

• Experience in managing multiple priorities independently and/or in a team environment to achieve goals

• Experience that demonstrates the ability to research, compile, and document data, business processes, and workflow.

• Experience in market/consumer research, project management, and analysis in support of strategic planning initiatives

• Effective research, analytical, and problem-solving skills

• Effective organizational, planning and time management skills

• Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations

• Effective skill interpreting and synthesizing large amounts of information

• Advanced word processing and spreadsheet software skills

• Effective database and presentation software skills

• Effective skill identifying and analyzing business requirements and recommending solutions

• Bachelor's Degree in a related field, or the equivalent combination of training, education and experience

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602 | 9999 Willow Creek Road San Diego, CA 92131

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21065-OTHLOC-100005087415526

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To provide full lifecycle project management in one or more of the following: design, construction, renovation, and quality assurance, at the company-owned/leased commercial offices and remote ATM facilities. Exercise a proactive strategy and technical expertise to provide project management of a buildings' design and construction with the goals of reducing costs and maintaining a productive work environment for Navy Federal staff. Works on complex projects and uses judgement to solve difficult problems. Coaches and mentors lower level staff. Works under limited supervision.

Responsibilities

• Manage full lifecycle project management for multiple, large, and complex projects

• Establish and lead project teams

• Develop project plan/scope/schedule/cost/communications

• Procure and/or manage resources/timelines/deadlines/quality

• Risk, Issue and Change management

• Ensure successful project implementation

• Develop and review specifications for preparing requests for proposals, bid packages, and cost estimates; solicit proposals from contractors and conduct contractor competence, and ability to work within Navy Federal's security guidelines. Summarize bid packages based on cost, quality & availability

• Consult with architects, contractors, engineers, government agencies and Navy Federal staff concerning all facility issues ranging from building system design to telecommunication infrastructure

• Oversee performance and provide quality assurance for outsourced services

• Design, develop, and review site layout drawings and create and review interior design plans

• Manage approvals and permits through project completion and operation

• Manage relationships with vendors, including contract definition, monitoring and issue resolution

• Partner with General Counsel and Procurement to secure General Contractors, Architects, Engineering firms and other services and hard goods for capital projects

• Work closely with Procurement to clearly define and understand contracts, including language, scope, pre- and post-award, contract closure, basic legal aspects, and risk management

• Evaluate and resolve complex construction and environmental requirements/issues, provide guidance and information on those issues to architects, contractors, government agencies and field operations

• Evaluate design, construction, and repair work based on accuracy, quality of workmanship and adherence to established plans, time schedules, codes, related laws and regulations, and collect information and inspect completed work/delivered products

• Assist in preparing and presenting strategic reviews of project status to departmental leadership

• Identify and communicate branch/division/department areas of concern, or cross-organizational that may impede or impact other projects/initiatives

• Build relationships with management and key stakeholders

• Negotiate with or influence division/department management to facilitate project resolution within timelines and budget constraints

• Interact effectively with managers and division/department management concerning projects

Qualifications

• Project management experience in real estate, commercial construction, facility management, system development and/or interior design that provides a working knowledge of industry practices including familiarity with building codes and regulations and understanding of building trades (e.g., electrical, plumbing, HVAC, etc.)

• Significant experience in identifying safety hazards including correcting and eliminating them

• Extensive experience in managing projects involving directing/facilitating the work of contractors and subcontractors

• Significant experience in working and participating in cross-functional, multi-dimensional teams and projects

• Advanced knowledge of practices, procedures, and policies involved in the care of public buildings and grounds

• Advanced knowledge of regulations and procedures governing the procurement of services and contracts

• Extensive experience in presenting findings and conclusions clearly and concisely to stakeholders and management

• Experience in leading, guiding, and mentoring others

• Proficiency with PCs and related software applications (word processing, spreadsheet, presentation, database, and project management applications)

• Advanced skill in dealing tactfully and diplomatically with all levels of Navy Federal workforce and management, as well as DOD and civilian personnel

• Advanced skill interpreting schedules, sketches, layouts and blueprints

• Effective skill in using and interpreting ADA, building codes, regulations, specifications/architectural drawings, etc.

• Expert planning, organization, and problem-solving skills

• Advanced interpersonal, verbal, and written communication skills

• Bachelor's Degree in Property Management, Architecture, Engineering, Interior Design, Construction, Construction Management or the equivalent combination of training, education and experience

Desired Qualifications

• Knowledge of Navy Federal's, or other financial institutions', operations

• Working knowledge of Navy Federal's Project Portfolio Management (PPM) standards

• Extensive experience managing multi-disciplinary project lifecycles for financial institutions

• Certification or designation in facility/construction management (FMP, CFM, FMA, RPA, CPM)

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane Vienna, Virginia 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602 | 9999 Willow Creek Road San Diego, CA 92131 | 295 Bendix Rd Suite 250 Virginia Beach, VA 23452 | 4 Concourse Pkwy, Suite #100 Sandy Springs, GA 30328

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21160-OTHLOC-100005087415526

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

Navy federal is seeking a highly skilled and experienced Business System Analyst III to join our dynamic team. In this senior role, you will be a pivotal partner to our Business Solutions team within the Lending division, driving the analysis and implementation of innovative technical solutions that align with the strategic vision.

You will collaborate closely with stakeholders to understand the unique business needs and requirements. Your expertise will be instrumental in enhancing business processes by promoting new functionalities and leveraging existing systems and processes across the enterprise. You will play a crucial role in translating business objectives into actionable technical solutions, ensuring that our systems effectively support and elevate our business operations.

You will lose utilize your strong analytical skills and in-depth knowledge of industry best practices to assist the business in implementing technology driven strategies. Your contributions will not only enhance operational efficiency but also empower our team to achieve their goals through effective use of technology.

If you are a productive problem solver with a passion for bridging the gap between business needs and technical solutions, we invite you to join us in shaping the future of our operations.

Responsibilities

• Evaluate operational efficiency and effectiveness

• Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics

• Uses elicitation techniques to gather information at the right level of detail and scope to represent all the stakeholder's needs

• Analyze, define and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output

• Identifying business requirements (e.g., needs, objectives, functions, features, input and output)

• Develop, recommend and document adjustments to workflow to streamline processes

• Coordinate integration of solutions with existing applications; identify and resolve existing conflicts to ensures compatibility

• Develop and maintain an understanding of relevant industry standards, best practices, business processes and technology used within related business areas to ensure compliance with policy, vendor contractual requirements, procedures, processes and standards

• Involved in cross-organizational task groups concerning new automated systems, products and/or services

• Work with project teams to plan, coordinate and rollout software change/release to Controlled Testing and Production, obtain required approvals as scheduled, and transition project to Production

• Interact with other technology partners, business units (end users) in problem resolution efforts

• Utilize performance measurements and indicators to identify areas for improvement; develop process improvement plans for each performance indicator or area identified

• Partner with other business units and vendors to improve procedures, resolve problems, and implement initiatives; presents conclusions and recommendations to management

• Identify and communicate key responsibilities and practices, evaluate results, and provide leadership and guidance to ensure successful implementation of business unit projects

• Lead project teams; assure quality, consistent performance; meet schedules and/or resolve highly technical and complex problems

• Demonstrated critical thinking and problem-solving abilities

• Serve as resource for the resolution of complex and/or unique problems

• Lead, guide and mentor less experienced staff

• Write requirements and define editorial workflow for business owner projects

• Serves as change management lead for business unit; apply change management principles and knowledge to develop strategies including organizational assessments, stakeholder analysis and change roadmaps and plans

• Ensure preventative, detective, and corrective controls are properly identified and documented

• Develop test plans, test criteria, scenarios and documentation; ensure acceptance of delivered solutions

• Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results

• Report testing activity including time spent, testing time lost and discrepancies found

• Apply and communicate changes and new trends in systems/technology

• Conduct root cause analysis to identify development opportunities and recommend applicable business solutions

• Research emerging technologies and recommend solutions that align with business goals

• Proven experience in negotiating and influencing decisions with stakeholders

• Perform other duties as assigned

Qualifications

• Excellent communication skills, with the ability to convey complex technical concepts to non-technical stakeholders verbally and in writing

• Experience in leading large projects/initiatives which have business risk and impact

• Experience in leading, guiding and coaching professional staff

• Experience with Agile methodologies and project management tools

• Experience conducting and driving agile ceremonies such as Sprint Planning, Daily Stand Up, Sprint Review, Sprint Retrospective, and Release Planning

• Significant experience in problem resolution including determining root cause, scope and scale of issues

• Significant experience in leading collaborative work teams

• Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals

• Significant experience that demonstrates the ability to research, compile, and document data, business processes, and workflow.

• Significant experience in commercial lending, project management, and analysis in support of strategic planning initiatives

• Advanced research, analytical, and problem-solving skills

• Advanced organizational, planning and time management skills

• Advanced skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations

• Advanced skill interpreting and synthesizing large amounts of information

• Advanced word processing and spreadsheet software skills

• Advanced database and presentation software skills

• Advanced skill identifying and analyzing business requirements and recommending solutions

• Should have commercial or business banking domain knowledge

• Bachelor's Degree in a related field, or the equivalent combination of training, education and experience

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602 | 9999 Willow Creek Road San Diego, CA 92131

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21064-OTHLOC-100005087415526

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To implement and facilitate training programs for the BSA/AML & OFAC Compliance department. Collaborate with the Instructional Designers and test the development of learning activities, training materials, facilitator guides, lesson plans, and class schedules. Conduct training sessions, monitor effectiveness and recommend program modifications. Model BSA/AML & OFAC investigations and coach new analysts in investigations. Investigate operational processes and procedures to determine feasible and effective training solutions. Function as subject matter expert or lead on projects regarding business functions, systems, policies and/or procedures. Identify and assess organizational issues and training/development needs. Present findings and recommendations to management. Work independently under general supervision. Lead large-scale or cross-departmental projects.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Facilitate and train multiple, diverse courses on BSA/AML & OFAC Investigations for large/small groups including other trainers

• Facilitate classroom interactions to ensure optimum engagement levels from participants

• Anticipate and recommend best practices to improve training programs, training environments and company performance

• Collaborate with others to plan and design courses and curricula; ensure accuracy of content and test multimedia elements - Participates in

• Conduct needs assessment on request from business unit management to provide customized training or individual guidance to improve and develop performance - Advanced analysis

• Create reference and support tools that reinforce training - Considerable scope

• Design/develop/facilitate targeted team building exercises to address employee engagement issues

• Develop and enhance training content and technique to ensure that learning objectives meet training requirements - complex/Difficult

• Identify and recommend new and novel training approaches and modalities

• Implement most effective instructional approach via virtual instructional led training (VILT) - Advanced

• Leverage Navy Federal Learning Center (NFLC) to communicate programs; register participants; track attendance, participation, assessments; and monitor class workshops/simulations/eLearning offerings

• Liaison between product owners and operations to maintain a consistent focus for a variety of initiatives using diverse communication methods

• Manage preparation of training materials, resources and course content from conception through production stages - Advanced

• Plan, coordinate, manage & deliver (technical, soft skill, skill builder and/or member service) training programs; may also include ad hoc training - Considerable scope

• Respond to and resolve training related issues and inquiries - Advanced

• Track, measure, evaluate, analyze and provide feedback on the effectiveness of training programs and/or trainee performance to ensure learning objectives are achieved - Advanced analysis

• Train employees on the concepts, products, policies, procedures and equipment used in the position

• Assist in determining user requirements, appropriate work flows, and other system requirements

• Conduct leadership presentations and/or training for various groups including executive leadership

• Conduct research and analysis of requirements and processes - Advanced analysis

• Measure, develop, mentor and counsel trainees

• Serve as liaison regarding program compliance, procedures and training issues

• Serve as subject matter expert regarding business functions, systems, policies and/or procedures

• Perform other duties as assigned

Qualifications

• Significant experience in BSA/AML & OFAC Compliance investigations (SARs, CTRs, CDD/EDD, Sanctions Screening)

• Ability to adapt to fluctuating work-flow

• Ability to work independently and in a team environment

• Ability to compile, organize and present information clearly and concisely

• Significant experience in classroom instruction and/or facilitation for individuals or groups

• Significant experience in working and participating in cross-functional, multi-dimensional teams and projects

• Knowledge of instructional theories, educational psychology, educational theory, tools and resources

• Advanced database and presentation software skills

• Advanced organizational, planning and time management skills

• Advanced research, analytical, and problem solving skills

• Advanced skill capturing and translating processes and requirements into easily understood terms

• Advanced skill collaborating with various external and internal technical and/or functional contacts

• Advanced skill communicating with all levels within an organization

• Advanced skill in assessing organizational training needs and researching topics for course development

• Advanced skill in building strategic and execution-focused plans and alliances with partner leadership

• Advanced skill interacting tactfully and effectively in difficult situations

• Advanced skill to successfully influence, lead and/or guide others towards goals

• Advanced verbal and written communication skills

• Effective skill guiding and training less experienced staff

• Effective word processing and spreadsheet software skills

• Expert skill speaking and/or presenting in front of groups in a professional setting

• Bachelor's Degree in Finance, business, communication, behavioral sciences, training development or related field or the equivalent combination of training, education, and experience

Desired Qualifications

• Experience in multi-media training

• Advanced knowledge of Navy Federal products, services, programs, policies and procedures

• Advanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectives

• Advanced knowledge of banking/financial industry standards and practices

  Hours: Monday - Friday, 8:00AM - 4:30PM

  Locations: 820 Follin Lane Vienna, Virginia 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602 | 9999 Willow Creek Road San Diego, CA 92131 | 295 Bendix Rd Suite 250 Virginia Beach, VA 23452 |

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 20931-OTHLOC-100005087415526

Job Detail

• Company:
  Navy Federal Credit Union