Company Detail

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a Repossession & Remarketing Specialist I to work onsite at our Eugene, Oregon service center. The primary purpose of this position is to participate in the remarketing of repossessed consumer loan collateral and to perform the associated tasks through the liquidation of the collateral. Members will be contacted in an effort to redeem or reinstate loans with repossessed collateral. All interactions and activity will be maintained in the system of record while following all related policies, procedures and regulations.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Reviews repossessed inventory to determine course of action to be taken and initiates appropriate follow-up activity, maintaining on-line chronological records of all facts, information developed, actions taken, and results.

• Work an established assignment of Repo cases and tasks leading up through the liquidation of collateral to include clear dates, SCRA checks, floor prices, posting proceeds, deficiency balance letters, refund of additional products (GAP, CPI, Extended Warranty, etc.) filing of claims (skip, deficiency balance, CPI, etc.).

• Determine reason for delinquency, while providing options and/or repayment arrangements to assist the member in resolving the repossession.

• Counsel and solve routine as well as occasional advanced scenarios such as settlements and the corresponding agreements and IRS reporting.

• Maintain records of all daily activities and reports to the Team Lead.

Qualifications

An equivalent combination of education and experience is considered.

• High School Diploma or GED required.

• Minimum of two (2) years' collections/repossession experience required, preferably at a financial institution.

• Understanding of preventative, productive and remedial financial counseling is required.

• Minimum of one (1) years' experience with call center collections preferred.

• Strong communication, negotiation, decision-making and written skills.

• Ability to multi-task.

• Available to work weekends, evenings and overtime periodically.

Licenses and Certifications

Any collections or repossession related certificates recommended.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call is not required.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2.8 million members and over $36 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment OpportunityPenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568.

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a (Hybrid) Senior Workforce Management Administrator, Home Lending at our San Antonio, Texas service center and at our Irving, Texas service center. The role of the Senior Workforce Management Administrator will be responsible for day-to-day administration and monitoring of workload distribution system and dialer application, including development of dialing campaigns, calling lists, filters, reports and list strategies through real time monitoring. May make independent decisions regarding daily strategies within provided guidelines. The individual will serve to support the Demand Generation department assisting Originations and Servicing in providing requirements, prioritizing efforts, and project delivery as the subject matter expert.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Develop, generate, analyze, and distribute reporting to include real time adjustments and campaign changes to drive peak performance metrics, related to the dialer's performance and strategy objectives as well as agent statistics, and identify trends to help determine the need for strategy refinement.

• Evaluate data quality to ensure standards and guidelines are met.

• Support the establishment of new campaign set-ups and maintains dialer, daily production, client, and workforce monitoring reports.

• Collaborate with business stakeholders, understand business objectives, and use data to generate actionable insights.

• Develop key performance indicators and business requirements to be leveraged for analyzing and communicating the success of campaigns.

• Analyze gaps in resource optimization and provide recommendations for improvement.

• Support department leadership in their work with external vendors and PenFed IT to build/integrate technology related to the mortgage and home equity lines of business dialer system.

• Recognize lead capacity deficiencies and recommend solutions to maximize lead volume.

• Support the existing lead workflow that enables loan officers to work leads efficiently and recommend new functionality and tools to help maximize performance.

• Knowledge of TCPA and various state regulations and it's impacts to the Dialer operations, Lead management, and callable hours.

• Manages internal and external service provider outages, support system recovery, and business continuity planning.

• Assist in strategy and planning sessions as required, developing project scope with stakeholders for approved projects.

• Participate in corporate projects as requested, to include networking events.

*This role is responsible for ensuring business continuity. *

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's degree and/or a minimum 3 years of work experience in the functional area of contact center hardware, software, and systems required.

• Experience in Genesys, Avaya, Aspect, Noble, or other hardware and software; dialer/IVR-ACD/Telephony administration is required. Experience in the Velocify/Salesforce ecosystem (Sales and/or Service cloud, Ideas and Knowledge) or equivalent CRM/lead management system is preferred.

• Working knowledge of SQL queries or other programming language a plus.

• Previous call center intraday / real-time analysis and troubleshooting required.

• Demonstrated understanding of sales workflows including, but not limited to, lead management and capacity models.

• Demonstrated analytical and quantitative skills to analyze, interpret, and translate data.

• Demonstrated ability to manage multiple priorities and utilize internal and external resources to achieve goals.

• Excellent verbal and non-verbal communication skills, with an ability to review complex issues and make sound decisions.

• Must be service-oriented and demonstrate collaborative behaviors.

• Committed to standards of the highest professionalism and ethical behavior, with the ability to handle confidential information with discretion.

• Ability to work independently, with limited supervision as well as in a team environment.

• Strong organizational, multi-tasking and time management skills.

• Must be detail oriented with strong analytical and demonstrated critical thinking and problem-solving skills.

• Self-motivated, goal oriented, resourceful and driven personality.

• Flexible and open to change in a high volume, fast paced environment.

• Proficiency in Microsoft Suite, specifically Excel is required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds

Travel

Ability to travel to various worksites and be on-call may be required.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2.8 million members and over $36 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment OpportunityPenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568.

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a (Hybrid) Senior Workforce Management Administrator, Home Lending at our San Antonio, Texas service center and at our Irving, Texas service center. The role of the Senior Workforce Management Administrator will be responsible for day-to-day administration and monitoring of workload distribution system and dialer application, including development of dialing campaigns, calling lists, filters, reports and list strategies through real time monitoring. May make independent decisions regarding daily strategies within provided guidelines. The individual will serve to support the Demand Generation department assisting Originations and Servicing in providing requirements, prioritizing efforts, and project delivery as the subject matter expert.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Develop, generate, analyze, and distribute reporting to include real time adjustments and campaign changes to drive peak performance metrics, related to the dialer's performance and strategy objectives as well as agent statistics, and identify trends to help determine the need for strategy refinement.

• Evaluate data quality to ensure standards and guidelines are met.

• Support the establishment of new campaign set-ups and maintains dialer, daily production, client, and workforce monitoring reports.

• Collaborate with business stakeholders, understand business objectives, and use data to generate actionable insights.

• Develop key performance indicators and business requirements to be leveraged for analyzing and communicating the success of campaigns.

• Analyze gaps in resource optimization and provide recommendations for improvement.

• Support department leadership in their work with external vendors and PenFed IT to build/integrate technology related to the mortgage and home equity lines of business dialer system.

• Recognize lead capacity deficiencies and recommend solutions to maximize lead volume.

• Support the existing lead workflow that enables loan officers to work leads efficiently and recommend new functionality and tools to help maximize performance.

• Knowledge of TCPA and various state regulations and it's impacts to the Dialer operations, Lead management, and callable hours.

• Manages internal and external service provider outages, support system recovery, and business continuity planning.

• Assist in strategy and planning sessions as required, developing project scope with stakeholders for approved projects.

• Participate in corporate projects as requested, to include networking events.

*This role is responsible for ensuring business continuity. *

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's degree and/or a minimum 3 years of work experience in the functional area of contact center hardware, software, and systems required.

• Experience in Genesys, Avaya, Aspect, Noble, or other hardware and software; dialer/IVR-ACD/Telephony administration is required. Experience in the Velocify/Salesforce ecosystem (Sales and/or Service cloud, Ideas and Knowledge) or equivalent CRM/lead management system is preferred.

• Working knowledge of SQL queries or other programming language a plus.

• Previous call center intraday / real-time analysis and troubleshooting required.

• Demonstrated understanding of sales workflows including, but not limited to, lead management and capacity models.

• Demonstrated analytical and quantitative skills to analyze, interpret, and translate data.

• Demonstrated ability to manage multiple priorities and utilize internal and external resources to achieve goals.

• Excellent verbal and non-verbal communication skills, with an ability to review complex issues and make sound decisions.

• Must be service-oriented and demonstrate collaborative behaviors.

• Committed to standards of the highest professionalism and ethical behavior, with the ability to handle confidential information with discretion.

• Ability to work independently, with limited supervision as well as in a team environment.

• Strong organizational, multi-tasking and time management skills.

• Must be detail oriented with strong analytical and demonstrated critical thinking and problem-solving skills.

• Self-motivated, goal oriented, resourceful and driven personality.

• Flexible and open to change in a high volume, fast paced environment.

• Proficiency in Microsoft Suite, specifically Excel is required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds

Travel

Ability to travel to various worksites and be on-call may be required.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2.8 million members and over $36 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment OpportunityPenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568.

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a (Hyrbid) Engineer II, IT at our Tysons, Virginia location. The primary purpose of this job is to perform engineering and implementation specific tasks on enterprise infrastructure systems, services and applications. Responsibilities include, but are not limited to, system design; standards based implementation, capacity planning, systems integration, process / procedure development and refinement, and technical support.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Install, configure, and manage VDI solutions utilizing VMware Horizon and AWS Workspaces

• Provide support to system administrators to resolve VDI issues and issues with virtual servers, including root cause analysis

• Support all aspects of VMware virtualization, including configuration, implementation, and management of servers in a virtualized environment

• Install and configure vCenter Server and manage ESXi cluster servers\

• Configure datacenters, clusters, resource pools, VMs, and virtual switching

• Manage all cluster-based backup/deduplication applications (Rubrik etc.) and VM snapshots to maximize system resiliency

• Hands on engineering experience with NetApp, Pure and other storage technologies and concepts

• Maintain and update environmental documentation, standard operating procedures, and engineering documentation

• Perform security hardening, patching, and server certificate updates

• Implement systems in a phased approach of requirements analysis, system design review, installation, integration, and testing.

• Lead the development of product/project requirements and success criteria through collaboration with internal and external customers. Leverage these criteria and integrate business and technical knowledge when designing and developing solutions to deliver optimal, elegant solutions that meet functional and non-functional requirements while delivering the best value and user experience.

• Provide escalation support to troubleshoot and maintain production infrastructure and to resolve production issues and outages.

• Maintain proper documentation including configuration specifics and procedures, for implementation and ongoing operation/maintenance of infrastructure solutions.

• Provide technical support for enterprise systems. Troubleshoot, repair and recover from hardware or software failures in accordance with standard operating procedures.

• Perform routine operational tasks, verifying the integrity and availability of all hardware, resources, systems, and key processes. Review system and application logs, and verify completion of scheduled jobs.

• Perform systems related maintenance such as systems rebooting, patching, backups, snapshots, health monitoring, hardware/software asset management, software distribution and systems decommissioning.

• Install, configure, test and maintain systems, application software and infrastructure tools.

• Serve as a key team member using existing technical knowledge and have the skills to perform specific projects independently.

• Maintain the highest levels of systems and infrastructure availability.

• Interact with senior engineers and management to identify areas of improvement for operational efficiency.

• Work closely with technical and non-technical personnel within and across PenFed departments and vendors.

• Accountable for managing all assigned tasks and projects.

• Participate in the planning and design of an enterprise Business Continuity Plan and Disaster Recovery Plan.

• Comply with Incident Management and Change Management procedures and reporting practices.

• Maintain up-to-date detailed knowledge of the IT industry as it relates to the technologies identified as primary responsibilities including awareness of new or revised solutions and improved processes.

• Develop and maintain up-to-date baselines for the secure configuration and operations of all in-place systems.

• Assists junior and subordinate staff in researching technical problems and complex designs in order to develop staff capabilities.

• Participates in on-call 24X7 support as needed in the event of system outage or failure.

Qualifications

Equivalent combination of education and experience is considered.

• Associates or Bachelor's Degree in related field is preferred.

• In lieu of a degree, combination of education and a minimum of six (6) years of related work experience is required that provides the necessary skills and knowledge to perform all the essential job functions.

• Demonstrated understanding of Network, Compute, Storage, Cloud and End-User technologies.

• Strong interpersonal, problem solving and multi-tasking skills desired.

• Experience with VMware Horizon View, VMware vCenter, vSphere Client and Web Client, and VMware Workstation.

• Experience managing VMware Horizon user profiles.

• Must be able to work with ESXi cluster servers.

• Experience with AWS hybrid cloud.

• Experience working with storage solutions including Rubrik, Pure, NetApp.

• Server & Storage Break/Fix in coordination with third party support and remote hands.

• Demonstrated experience in all aspects of enterprise Windows environment operations and maintenance and engineering.

• Scripting experience: PowerShell and VBScript.

• Experience with Infrastructure as Code technologies such as Terraform, Ansible.

• Familiarity with CIS Benchmark guidelines for Microsoft Windows servers.

• Must be able to present system designs for user approval at formal reviews.

• Must be capable to provide solutions to identified systems issues.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call is required.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2.8 million members and over $36 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment OpportunityPenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568.

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a (Hyrbid) Director, Privacy at our Tysons, Virginia location. The primary purpose of this job is to oversee all activities related to the organization's privacy posture, including creation of the correct privacy policies, conducting privacy impact assessments, ensuring organizational compliance with state and federal privacy laws through advising operational areas and implementing montioring mechanisms, investigating privacy-related incidents and breaches and recommending appropriate regulatory or other reporting. This position interacts with InfoSec, Data Governance, Compliance and Legal partners as well as all Business Units. This posiiton will interact with the Board of Directors and the executive team as a subject matter expert on privacy law compliance.

The Privacy program is designed to identify, measure, and manage the risks to consumers and the institution associated with collection, use, sharing, transmission, retention, and disposal of personally identifiable and confidential information.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Serve as a primary source of knowledge on how member information handling, both on-line and off-line, implicates state and federal privacy laws

• With regard to handling of member information: Set standards for member notice; for member opt-in or opt-out choice (Consent Management); for member ability to access, correct/update, delete permissions or other personal information (Data subject Rights); for standards of safeguarding of member information.

• Establish system of monitoring compliance with privacy standards, and reporting identified issues to executive and senior management.

• Establish system of assurance of enterprise compliance with privacy standards.

• Aggregate member privacy opt-out choices into easily accessible and comprehensible member communication.

• Work closely with the CIO to ensure the privacy program is suited to the company's Information Systems strategies, promoting privacy by design, and incorporating privacy considerations into the development of new systems, processes and technologies.

• Work closely with the CISO to ensure the privacy program is suited to the company's Information Security strategies

• Develop and maintain incident response plans for addressing privacy incidents and breaches in a timely and effective manner.

• Work closely with the Data Governance Council to ensure the privacy program is incorporated into requirements of the enterprise's Data governance program.

• Work closely with the Chief Compliance Officer to ensure the privacy program is suited to the company's risk appetite within compliance, and to design an ability to monitor business unit compliance with privacy regulations.

• Develop and present privacy material for various committee and board meetings such as the Enterprise Risk Management Committee, Financial Management Risk Committee, monthly board meetings, and ad hoc meetings as requested.

• Maintain and continually updates knowledge of federal, state and international laws and regulations pertaining to privacy regulations and requirements.

• Develop employee training on privacy matters, and communicate Privacy policy requirements to employee population.

• Perform and/or cause to be performed Privacy impact assessments

• Serve on PenFed's Data Governance Council

• Update privacy policies and procedures in accordance with applicable laws and regulations, as well as financial industry best practices.

• Determine how PenFed shares data on its privacy practices with its members and the general public, both on-line and off-line.

• Increase member trust in organizational handling of their private information.

• Serve as a member of the management team and works with other management team members to develop goals and strategies in order to meet corporate objectives while maintaining adherence to all relevant privacy requirements.

• Work directly with examiners to facilitate responses to their requests for information and data related to PenFed's Privacy Program.

This role is responsible for ensuring business continuity.

Qualifications

Equivalent combination of education and experience is considered.

• At least 12 years work experience with 5 and the management/leader level.

• 5+ years of familiarity with privacy and/or data protection laws and practices, with an understanding of US Federal and state-level privacy laws.

• At least 7 years experience advising on regulatory or legal issues within a regulated financial institution.

• Proven ability to influence effectively across various levels of management.

• Ability to work independently.

• Ability to launch new initiatives.

• Strong interpersonal and organizational skills.

• Strong written and verbal communications skills.

• Bachelor's Degree or equivalent required.

• Postgraduate degree in Law or relevant field (information security, privacy, compliance) is highly desired and will be preferred.

• Certification in privacy (CIPP and/or CIPM) or willingness to obtain certification.

Licenses and Certifications

Certification in privacy (CIPP and/or CIPM) or willingness to obtain certification.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and/or conferences may be required.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2.8 million members and over $36 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment OpportunityPenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568.

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a (Hybrid) Director, Payments Transformation at our Tysons, Virginia location. The primary purpose of this role is to lead in the development of a payments and money movement transformation roadmap, and work with internal and external partners to design and launch new capabilities that provides a best-in-class member experience. The incumbent will launch new capabilities, optimize current processes and enhance our payment and money movement offerings across all product lines. This role helps develop and translate strategy to execution by collaborating cross-functionally to transform PenFed's payments capabilities with appropriate controls and fraud/risk guardrails.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Lead payments and money movement transformation initiatives focused on delivering strategic, operational, technical, and/or product development changes such as new product launches, business process improvements, and technology integrations and deployments associated with existing and new business and technology strategies.

• Identify end-to-end opportunities across Check processing, ACH, Wires, P2P, Faster Payments and Real Time Payments that will support PenFed's growth across Deposits, Secured and Unsecured Lending.

• Manage the Payments product roadmap and develop a structured and consistent approach to business case development with a focus on ROI and member experience.

• Successfully manage highly visible, innovative, complex, critical and strategic products/programs.

• Support delivery of payments related business models and end-to-end process re-design; assess the current state of payments and money movement across business, operations and IT, identify gaps and key pain points, develop recommendations aligned to industry leading practices, define a target state operating model, and develop high level conceptual and detailed designs for the future state.

• Develop and build project knowledge across areas including scope definition, business case development, financial analysis and modelling, requirements gathering, functional and technical design, vendor assessment, testing, training, and implementation phases.

• Lead the development of executive briefings, dashboards, reports, and findings in a clear, logical, and concise manner.

• Develop relationships with key stakeholders across the organization including Technology, Business and Product leads, User Experience, Payment Operations, Fraud and Compliance to deliver new capabilities that enhance the member experience.

Qualifications

An equivalent combination of education and experience is considered.

• Bachelor's Degree required. Master's degree in business is preferred.

• Minimum of twelve (12) years of work experience with ten (10) years in financial services, retail banking or related field with payments and money movement experience.

• Minimum of five (5) years of U.S. consumer banking landscape and key Payment (Check, Wire, ACH, Faster Payments, P2P, Real Time Payments) platforms, operational processes, business architecture and technologies is required.

• Minimum of five (5) years of direct management experience.

• Demonstrated project management experience with developing and launching digital technologies with a strong consumer orientation.

• Strong understanding and prior experience with process improvement tools and frameworks such as Lean and Six Sigma.

• Experience with compliance/regulations as it related to payments (NACHA rules, Reg E, etc.)

• Experience in defining and building out overall strategies and implementation roadmaps.

• Previous payments related experience and knowledge of retail and/or commercial payments including origination, processing, balancing, clearing and settlement, and fraud is required.

• Experience working with vendors such as Fiserv, Finicity, FIS, a big plus.

• Structured thinker and strong communicator with excellent written communication skills with the ability to consolidate complex topics and detail into digestible and actionable content for Executive presentations.

• Experience in working in a fast-paced dynamic environment while managing multiple projects and competing priorities.

• Experience working from strategy through execution including organizational change, developing and implementing creative solutions.

• Strong analytical, decision-making and problem-solving skills.

Supervisory Responsibility

This position will supervise employees.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

The ability to travel to various worksites and be on-call will be required.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2.8 million members and over $36 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment OpportunityPenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568.

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

Berkshire Hathaway HomeServices PenFed Realty (PenFed Realty), a wholly owned subsidiary of PenFed Credit Union (PenFed), is hiring a Digital Marketing Manager at our Alexandria, Virginia location. The primary purpose of this job is to enhance PenFed Realty's online presence and boost brand awareness and culture through strategic social media and content approaches, effective digital advertising campaigns, robust lead generation, and basic management of company websites. This role will lead content marketing initiatives, including social media management, digital advertising for lead generation, and fundamental website management. Drawing upon a strong background in digital advertising creation and management, this role will utilize both creative and analytical skills to craft compelling content that engages and retains customers. Candidates should be well-versed in the latest technologies and marketing trends and have a fervent interest in fostering both company and customer culture.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

Digital Advertising:

Overall project management and implementation of effective digital marketing campaigns on social media and the Internet that support business objectives.

• Develop and execute effective advertising campaigns across various platforms, such as Google Ads, Meta, YouTube, PPC, display ads and others.

• Generate consistent, targeted traffic and leads through strategic digital advertising.

• Manage campaign budgets, utilize analytics to glean insights, and adjust spending to optimize campaign performance and meet objectives.

• Stay informed about the latest advertising trends and best practices, integrating these into our campaigns.

• Collaborate with other teams, such as design and content, to create cohesive and effective campaigns.

• Use measurement tools to regularly report on campaign progress, extract insights, and refine strategies through ongoing testing and new initiatives.

Social Media Management:

• Post, monitor, and optimize our social media & digital presence across all company brands and office locations.

• Create and maintain an editorial calendar that maps out content development plans in conjunction with marketing goals and integrated campaigns.

• Monitor and engage with audiences and customers on social media platforms, review sites (Google Business Profiles), adhering to best practices in customer care.

• Ensure all online efforts and messaging are consistent with the brand values, overall story, and voice for the target audience.

• Document and represent the company at various community and outreach events and live event coverage, including on-site posting, photography, interviews and networking.

• Be prepared for occasional evening and/or weekend work to manage urgent social media matters should they arise.

Website Management:

• Manage and update the company's internal (intranet) and numerous consumer websites to ensure content is fresh, fully optimized, and reflects our latest offerings.

• Collaborate with internal teams and create landing pages and optimize user experience for paid search engine marketing campaigns.

• Monitor, analyze and advise on website performance and implement modifications to SEO and SEM to ensure ad effectiveness and desired conversion.

• Keep up to date with industry best practices and monitor competitor websites.

Qualifications

An equivalent combination of education and experience is considered.

• A minimum of 3-5 years of experience in designing and implementing results-oriented social media marketing, digital ad spending and developing content is required.

• A thorough understanding of social and digital advertising is required.

• Thorough knowledge of Facebook and buying campaigns required.

• Proficiency in managing various social media platforms required.

• Basic competency in photo/video editing, and graphic design preferred.

• Strong knowledge of SEO, SEM, PPC, Google Analytics and social media management/reporting tools

• Strong understanding of website analytics and conversion tracking

• Familiarity with JavaScript, HTML, and CSS is a plus.

• Excellent verbal and written communications skills

• Forward-thinking and team-oriented with the ability to educate and train others in the use of technology.

• Experience in taking solutions from idea to implementation.

• Ability to work independently and thrive in a fast-paced, fluid environment, meeting tight deadlines and high expectations.

• Familiarity with real estate and its terminology a plus

Supervisory Responsibility

_ Est. Direct Staff / _ Est. Full Staff

This position will not directly supervise employees.

Licenses and Certifications

There are no licenses or certifications required for this position.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Limited travel to various worksites is required.

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a (Hybrid) Senior Vice President, Risk Management at our Tysons, Virginia location. The SVP, Risk Management will lead PenFed Credit Union's Enterprise risk culture and functions, including Market Risk Team (Interest Rate and Liquidity Risk challenge); Model Risk Management; and Board reporting and Internal Controls. The position is responsible for the development, implementation, and administration of Enterprise Risk Management function policies, processes, and activities. The role monitors and reports on PenFed's strategic, financial, and operational risks via management and Board committee structures.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Model, evangelize and educate regarding appropriate Risk culture across the Enterprise

• At all times provide informed expert independent challenge of risks related to PenFed strategies, performance and decision-making

• Work with cross-functional business leaders to regularly identify key risks across all risk categories; assess risks based on impact and likelihood; quantify, aggregate, and prioritize risks; validate or challenge appropriate treatment strategies; and monitor/report on residual risk

• Ensure all policies, processes, procedures, tools, and information systems within the Risk Office are current, accurate, and performing as intended

• Adjust or create new policy, procedure and limit documentation as required by the Enterprise to ensure its continued safety and soundness

• Work in partnership with all 3LOD to ensure seamless Issues Management resolution and tracking

• Maintain risk measurement capabilities across the enterprise, and formulate strategic action plans to help minimize, manage, and mitigate primary risks and then monitor the progress of these efforts

• Develop, analyze, monitor and communicate risk analysis regarding corporate metrics, including key risk indicators (KRIs), key performance indicators (KPIs), and risk tolerance limits and performance

• Maintain Enterprise-wide Risk and Controls Self-Assessment program and inventories, developing as appropriate risk analysis reporting for stakeholders including employees, executives, Board of Directors and regulators.

• Ensure that risk management priorities are reflected in the company's strategic plans.

• Work with First-Line controls teams to evaluate operational risks which might disrupt or affect business processes

• Issue findings as appropriate to BUs outside of policy or risk appetite tolerances; monitor remediation efforts

• Measure the organization's risk appetite and recommend to the Board of Directors the amount of risk that the organization is able and willing to take on

• Ensure appropriate risk acceptance levels are set across the Enterprise

• Chair and run the Enterprise Risk Management Committee

• Oversee the Risk and Internal Controls Working Group

• Participate as a voting member in the Credit Risk Committee, the Allowance for Credit Loss Committee, and the Asset and Liability Committee

• Participate in Enterprise CPST exercise as a primary challenger

• Interact with regulators on all aspects of risk management at PenFed across all 7 NCUA risk categories

• Provide quarterly Board updates on Enterprise, Market and Model Risk management

• Develop budgets for risk-related requirements and projects and supervise their funding

• Conduct risk assurance and due diligence on behalf of the organization in the events of new or expanded activities, including but limited to mergers and acquisitions

• Develop, assign and regularly update training related to ERM purpose, functions and authorities and purpose, functions and authorities of other business areas involved in understanding and mitigating risk; identify SME presentations to augment as appropriate.

• Coordinate and provide information requested from business units related to risk and / or specific organizational projects

• Analyze emerging risks and trends that may impact PenFed and present treatment strategies.

• In conjunction with Chief Compliance Officer, provide guidance and report on all key regulatory changes that impact PenFed's risk landscape.

• Evaluate new methodologies, standards, and best practices to effectively manage risks in both upside and downside scenarios, adding value relative to the achievement of strategic business objectives.

• Present recommendations for improving existing Risk Office capabilities and practices to the Executive Team and Financial Risk Management Committee, as appropriate.

• Helps safeguard PenFed's computer and IT systems by monitoring staff adherence of all security policies and related training for individuals managed by this role. Takes appropriate action working with IT security and HR when necessary to address any security breaches.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's Degree in Business or a related field with sufficient experience is required.

• Twenty (20) years of management experience, with five (5) years serving in a VP or SVP role in the financial industry with direct management experience

• Minimum of 5 years leading a risk function in a regulated financial institution +$15B in assets

• Familiarity with and implementation of common financial risk frameworks; experience working in a 3LOD risk environment

• Multi-year experience with model risk management at first or second line level

• Familiarity with regulatory requirements for Credit Union risk management

• Experience with Archer preferred; experience with other risk and control tracking and management software welcome

• Direct management of cross-functional, sourced, or matrixed teams.

• Experience working with Financial Industry regulators

• Experience working with Board/s

• Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy to understand business terms.

• Ability to accomplish results through others, particularly by establishing relationships and functioning controls; ability to provide leadership without ownership

  Supervisory Responsibility

  15 Est. Direct Staff /augmented as appropriate & budgeted

  Licenses and Certifications

  FRM (GARP); PRM (PRMIA); CRMP (RIMS) or other equivalent is highly desirable.

  Work Environment

  While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

  Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

  Travel

  Ability to travel to various worksites and be on-call may is required.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2.8 million members and over $36 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment OpportunityPenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568.

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Our goal at PenFed is to empower our members to -Do Better- financially. Our mission is to provide our members the tools to reach their financial goals. At PenFed, our members are like family, and we believe that everyone who dreams big and works hard deserves great rates and rewards. If you have a passion for meaningful work and helping others, you belong here!

PenFed is hiring a Teller to work onsite at our Harker Heights, Texas location. The primary purpose of this job is to assist with members service needs in form of selling of products, completing teller transactions, accurate balancing and performing additional operational duties. This position can also assist in the training of other branch employees. This position will play a vital role in delivering Best in Class Member Experience. The incumbent will work directly with the Branch Service Representative (BSR) sales team utilizing sales techniques to uncover member needs while creating a positive member experience.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Assist & Greet current prospective members in person or on the phone.

• Evaluate needs of potential members and offers appropriate financial products and services.

• Identify sales opportunities using open ended questions to uncover financial needs, while presenting options and alternative solutions.

• Maintain knowledge of PenFed's products and services such as membership, checking, credit cards, loans, etc.

• Provide ongoing relationship with current members to gain additional services. Utilize sales techniques to uncover member needs and match to the credit union products and serve

• Assist and educate members on the use of PenFed Online (PFOL), mobile banking and other remote channels of banking. Assist members and explains all PenFed products and services

• Resolve complex member problems using various PenFed channels within delegated limits as appropriate.

• Prepare loan documents for review and disbursement as necessary.

• Maintain knowledge of operations, security, balancing procedures and rules and regulations concerning the ATMs and operations.

• Maintain knowledge of PenFed policies and procedures.

• Remain current on outside competitive products.

• Conduct quality assurance monitoring of documents to be sent to Member Records.

• Provide input to and assists in the implementation of new marketing projects.

• Conduct member transactions when requested.

• Maintain teller cash drawer limits within PenFed policies and procedures.

• Balance cash drawer daily and prepares individual settlement sheets.

• Maintain accurate records of deposits, withdrawals, official checks, POS, and share drafts.

• Assist with the daily balancing and closing out of the branch.

• Assist in training of new teammates.

• Perform various Universal Representative (UR) responsibilities that may include, but not limited to, determining loan payoffs, cashes checks, furnishing loan and share balances, provide account numbers, and disburses share withdrawals after verifying proper identification.

• Provide support to other branches to include working weekends and/or extended hours as required to operate the business.

• Support additional PenFed initiatives to support needs of members, and business.

Qualifications

Equivalent combination of education and experience is considered.

• High School Diploma or G.E.D. is required.

• Minimum of one (1) year of superior customer service experience is required.

• Teller experience is preferred.

• Bilingual, preferred

• Valid Notary Public, preferred.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call may be required.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2.8 million members and over $36 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment OpportunityPenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568.

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Our goal at PenFed is to empower our members to -Do Better- financially. Our mission is to provide our members the tools to reach their financial goals. At PenFed, our members are like family, and we believe that everyone who dreams big and works hard deserves great rates and rewards. If you have a passion for meaningful work and helping others, you belong here!

PenFed is hiring a Teller to work onsite at our Davis Road branch located in Augusta, Georgia. The primary purpose of this job is to assist with members service needs in form of selling of products, completing teller transactions, accurate balancing and performing additional operational duties. This position can also assist in the training of other branch employees. This position will play a vital role in delivering Best in Class Member Experience. The incumbent will work directly with the Branch Service Representative (BSR) sales team utilizing sales techniques to uncover member needs while creating a positive member experience.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Assist & Greet current prospective members in person or on the phone.

• Evaluate needs of potential members and offers appropriate financial products and services.

• Identify sales opportunities using open ended questions to uncover financial needs, while presenting options and alternative solutions.

• Maintain knowledge of PenFed's products and services such as membership, checking, credit cards, loans, etc.

• Provide ongoing relationship with current members to gain additional services. Utilize sales techniques to uncover member needs and match to the credit union products and serve

• Assist and educate members on the use of PenFed Online (PFOL), mobile banking and other remote channels of banking. Assist members and explains all PenFed products and services

• Resolve complex member problems using various PenFed channels within delegated limits as appropriate.

• Prepare loan documents for review and disbursement as necessary.

• Maintain knowledge of operations, security, balancing procedures and rules and regulations concerning the ATMs and operations.

• Maintain knowledge of PenFed policies and procedures.

• Remain current on outside competitive products.

• Conduct quality assurance monitoring of documents to be sent to Member Records.

• Provide input to and assists in the implementation of new marketing projects.

• Conduct member transactions when requested.

• Maintain teller cash drawer limits within PenFed policies and procedures.

• Balance cash drawer daily and prepares individual settlement sheets.

• Maintain accurate records of deposits, withdrawals, official checks, POS, and share drafts.

• Assist with the daily balancing and closing out of the branch.

• Assist in training of new teammates.

• Perform various Universal Representative (UR) responsibilities that may include, but not limited to, determining loan payoffs, cashes checks, furnishing loan and share balances, provide account numbers, and disburses share withdrawals after verifying proper identification.

• Provide support to other branches to include working weekends and/or extended hours as required to operate the business.

• Support additional PenFed initiatives to support needs of members, and business.

Qualifications

Equivalent combination of education and experience is considered.

• High School Diploma or G.E.D. is required.

• Minimum of one (1) year of superior customer service experience is required.

• Teller experience is preferred.

• Bilingual, preferred

• Valid Notary Public, preferred.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call may be required.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2.8 million members and over $36 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment OpportunityPenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568.

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Our goal at PenFed is to empower our members to -Do Better- financially. Our mission is to provide our members the tools to reach their financial goals. At PenFed, our members are like family, and we believe that everyone who dreams big and works hard deserves great rates and rewards. If you have a passion for meaningful work and helping others, you belong here!

PenFed is hiring a Financial Center Manager III at our West Point AAFES branch located in West Point, New York. The Financial Center Manager III manages over ten (10) full time employees or manage multiple Financial Centers. The incumbent will be responsible for creating a team environment and driving a member-centric culture to make members' financial lives better. This position will provide an exceptional member experience, understand the needs of our members, and ensure members are introduced to and provided with the most appropriate solution to improve their financial lives. The Financial Center Manager III is responsible for the day-to-day performance and overall management of the Financial Center.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Manage and oversee daily operations of the Financial Center which includes but not limited to performance management, goal achievement, and teammate development.

• Collaborate effectively to achieve results; building and nurturing strong relationships along the way.

• Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives.

• Is confident in identifying solutions for members based on their needs and can resolve problems independently or bring in others as needed.

• Communicates effectively and confidently and is comfortable engaging all members.

• Ability to learn and adapt to new information and technology platforms.

• Applies strong critical thinking and problem-solving skills to meet members' needs.

• Follow established processes and guidelines in daily activities to do what is right for members and the credit union, adhering to all applicable laws and regulations.

• Efficiently manages time and capacity with the ability to manage complexity, prioritize tasks, delegate and execute in a fast-paced environment.

• Interpret performance and operational results, find opportunities to drive success and hold others accountable to results.

• Maintains a high level of knowledge regarding PenFed products and services, to include policy/procedures and resources; assists team with complex member needs, to include explanation of loan decisions, and working with other departments to resolve issues.

• Actively networks within fields of membership to include local community, military installations, and affiliated partners to grow brand awareness.

• Provide support to other Financial Centers to include working weekends and/or extended hours as required to operate the business.

• Assist with any internal, external, or Marketing initiatives that support the enhancement of our business.

• If Notary Public, will be responsible for providing members Notary Services while adhering to all state laws/regulations related to the notarization of documents.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's Degree is required.

• Minimum of five (5) years' related work experience in a management capacity in a financial institution required.

• Has 3+ years' of demonstrated experience building, leading, managing and coaching a team.

• Experience in financial services and knowledge of financial services industry, products and solutions.

• Experience in mortgage, retail or hospitality.

• Experience working in an environment with individual and team goals where goals were routinely met or exceeded.

• Bilingual, preferred

• Valid Notary Public, preferred.

Supervisory Responsibility

This position will directly supervise employees.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call may be required.

Salary Range

$90,000 - $95,000

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2.8 million members and over $36 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment OpportunityPenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568.

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Our goal at PenFed is to empower our members to -Do Better- financially. Our mission is to provide our members the tools to reach their financial goals. At PenFed, our members are like family, and we believe that everyone who dreams big and works hard deserves great rates and rewards. If you have a passion for meaningful work and helping others, you belong here!

PenFed is hiring a Retail Banker to work onsite at our Cadet branch located in West Point, New York. The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members' needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Deliver results by meeting or exceeding goals in a member-centric, results driven environment.

• Display strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service.

• Demonstrate member service skills and the ability to resolve problems independently; utilizing critical thinking, and problem-solving skills or escalate as needed to promote member satisfaction.

• Utilize industry leading solutions to meet the unique life needs of our members to include home ownership, wealth management, financial education, and managing debt.

• Establish solid relationships with teammates, business partners and internal network by fostering teamwork and collaboration.

• Display passion, commitment, and a drive to deliver an experience that improves our members' financial lives by explaining and cross selling all PenFed loan and share products as appropriate.

• Demonstrate initiative and a commitment to continuous learning, and the ability to adapt to changing demands and requirements.

• Assist members' thorough loan process to include inputting loan applications, reviewing terms and conditions, and disbursement.

• Remain knowledgeable of the competitive landscape within the financial services industry.

• Strong organizational skills including the ability to manage multiple responsibilities and prioritize.

• Provide assistance performing cash transactions when necessary to meet member needs and deliver best in class member experience.

• Provide support to other branches to include working weekends and/or extended hours as required to operate the business.

• Maintain high level of proficiency in operating all internal PenFed systems or platforms to include but limited to SalesForce, PenTeller, Knowledge, Hogan, inbound calls network, etc. to support needs of members, and business.

• Support additional PenFed initiatives to support needs of members, and business.

• If Notary Public, will be responsible for providing members Notary Services while adhering to all state laws/regulations related to the notarization of documents.

• Provide in-bound call support, where required.

Qualifications

Equivalent combination of education and experience is considered.

• Associate Degree in a related field such as business management, business administration, or finance

• Minimum of two (2) year of demonstrated successful sales experience is required.

• Minimum of at least six (6) months of cash handling experience.

• Experience in financial services and knowledge of financial services industry, products and solutions.

• Valid Notary Public, preferred.

• Bilingual, preferred

• Previous phone based customer service experience, preferred.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call may be required.

Hourly Range

$20- $22

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2.8 million members and over $36 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment OpportunityPenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568.

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a (Hybrid) Director Governance, Risk, Compliance Programs at our Tysons, Virginia or Irving, Texas location. The Governance, Risk and Compliance Program Director is responsible for defining and leading PenFed's Governance, Risk and Compliance (GRC) Program along with other vital governance, risk and compliance oversight and management activities including third party risk management, business resilience. This role will lead the development and execution of PenFed's Enterprise Archer architecture, risk taxonomy and framework, play a key role in PenFed's rollout, implementation, and administration of its Archer system, and assist the Senior Vice President, Governance and Enterprise Projects in other risk reporting, analytic, and governance activities. The GRC Program Director will maintain a strategic and broad view of the enterprise issues management process and measurement process and perform a critical role in maturing the issues management program through the creation of enhanced analytics and advanced features available in Archer. The GRC Program Director to facilitate transparency of issues with leaders across the organization.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Consult on project teams or companywide initiatives as an enterprise risk management subject matter leader

• Prepare risk profile and reports across business units on credit union risk exposures to various internal stakeholders, the Board of Directors, and regulators.

• Consults and advise on annual division and enterprise risk goals and objectives based on enterprise GRC program and initiatives expertise.

• Lead the design and implementation of the Governance Risk and Compliance (GRC) Program including the management and administration of the Archer system.

• Develop and manage the overall GRC use case roadmap, coordinate with respective business and functional leaders across the organization. Develop and manage the annual budget in support of the GRC program and planned roadmap.

• Lead the development and implementation of GRC strategies, ensuring alignment with industry standards and organizational goals.

• Develop and deploy an effective methodology for assessing risks and costs throughout the business.

• Manage and direct external resources involved with the administration and development of PenFed's GRC program.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's degree in risk management, finance, business or related field or equivalent experience required. Advanced degree preferred.

• Minimum of twelve (12) years of work experience and a minimum of seven (7) years of experience in enterprise risk management, other second line oversight function or audit, with a focus in operational risk required. Financial services experience preferred.

• Minimum 5 years of experience in implementation and administration of GRC (Governance, Risk and Compliance) software systems required. Archer experience preferred.

• Minimum of 2 years of practical experience successfully delivering complex projects, leading teams, and interacting with the highest levels of executive leadership.

• Minimum of 4 years of direct management experience

• Prior experience in influencing, motivating, and mobilizing mid to large teams and business partners.

• Excellent written, and oral communication skills.

Supervisory Responsibility

This position will directly supervise employees.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call may is required.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2.8 million members and over $36 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment OpportunityPenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568.

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a (Hybrid) SVP, Financial Planning and Analysis at our Tysons, Virginia location. The primary purpose of this job is to provide senior, strategic leadership focused on setting the financial direction of the business. Reporting directly to the Chief Financial Officer, this position will oversee financial reporting, forecasting and analytics activities. The ideal incumbent will have broad financial executive experience spanning various lending and depository businesses. The incumbent will have the ability to understand changing market dynamics and proactively lead compelling analytics to identify and recommend actionable strategies to achieve company objectives. The incumbent will take ownership and initiative, display a strong bias to action and be an effective leader and communicator with the ability to collaborate and influence across the organization including the Executive Team and the Board.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Build planning and analysis processes that deliver deep insights to senior executives, as well as business teams and other stakeholders.

• Direct the overall corporate multi-year budget, quarterly forecasts and monthly estimates.

• Identify and communicate key business opportunities, leading indicators of risks and advise the leadership team on appropriate actions.

• Recommend areas for improvement and lead projects to enhance analytical and reporting infrastructure. Drive efforts to ensure processes meet quality and consistency standards.

• Develop performance metrics and KPIs that can be monitored and influence decision making.

• Serve as a thought leader across various stakeholders (e.g. business leaders, balance sheet management, accounting) to elevate analysis quality and depth.

• Interface with team data scientists on developing use cases that leverage newly integrated finance and credit data.

• Key stakeholder in monthly accounting close, reporting process and capital stress testing.

• Perform tasks at the highest level of accuracy and efficiency, in accordance with US GAAP and company financial policies.

• Lead and develop talent; ensure team effectiveness, engagement and integration within Finance and across PenFed

This role is responsible for ensuring business continuity.

Qualifications

Equivalent combination of education and experience is considered.

• Advanced degree in Finance, Economics, or Accounting, with at least twenty (20) years of experience, with 5 years serving in a VP role with direct management experience. MBA preferred.

• Management Consulting, Corporate Finance, FP&A or Accounting experience is desired.

• Experience developing and managing financial models with expertise in bank balance sheet and P&L reporting.

• Passion to understand the business and develop data-driven financial use cases to address complex objectives.

• Excellent communication skills to articulate approach and results to senior management, with ability to challenge assumptions using data evidence.

• Strong analytical and problem-solving skills with ability to analyze large data sets and present conclusions concisely.

• Advanced user of Excel, demonstrated ability to work with complex sets of data.

• Highly experienced with ERP and ERM systems (e.g. Hyperion, Oracle Financials, OneStream)

• Knowledge of QRM preferred.

Supervisory Responsibility

• This position will supervise employees.

Licenses and Certifications

• There are no additional certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call may be required.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2.8 million members and over $36 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568 .

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Our goal at PenFed is to empower our members to -Do Better- financially. Our mission is to provide our members the tools to reach their financial goals. At PenFed, our members are like family, and we believe that everyone who dreams big and works hard deserves great rates and rewards. If you have a passion for meaningful work and helping others, you belong here!

PenFed is hiring a Retail Banker to work onsite at our Fort Cavazos, Texas location. The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members' needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Deliver results by meeting or exceeding goals in a member-centric, results driven environment.

• Display strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service.

• Demonstrate member service skills and the ability to resolve problems independently; utilizing critical thinking, and problem-solving skills or escalate as needed to promote member satisfaction.

• Utilize industry leading solutions to meet the unique life needs of our members to include home ownership, wealth management, financial education, and managing debt.

• Establish solid relationships with teammates, business partners and internal network by fostering teamwork and collaboration.

• Display passion, commitment, and a drive to deliver an experience that improves our members' financial lives by explaining and cross selling all PenFed loan and share products as appropriate.

• Demonstrate initiative and a commitment to continuous learning, and the ability to adapt to changing demands and requirements.

• Assist members' thorough loan process to include inputting loan applications, reviewing terms and conditions, and disbursement.

• Remain knowledgeable of the competitive landscape within the financial services industry.

• Strong organizational skills including the ability to manage multiple responsibilities and prioritize.

• Provide assistance performing cash transactions when necessary to meet member needs and deliver best in class member experience.

• Provide support to other branches to include working weekends and/or extended hours as required to operate the business.

• Support additional PenFed initiatives to support needs of members, and business.

Qualifications

Equivalent combination of education and experience is considered.

• Associate Degree in a related field such as business management, business administration, or finance

• Minimum of two (2) year of demonstrated successful sales experience is required.

• Minimum of at least six (6) months of cash handling experience.

• Experience in financial services and knowledge of financial services industry, products and solutions.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call may be required.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2.8 million members and over $36 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment OpportunityPenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a (Hybrid) Operations Learning Design Partner at our Omaha, Nebraska or Papillon, Nebraska location. The primary purpose of this role is to design and develop engaging, soft skill and technical learning experiences. This individual will create engaging learning content using effective adult learning principles through various multimedia delivery channels. Learning content may be delivered as stand-alone modules or as part of instructor- led in person and virtual sessions. In addition to design and development work, this individual will facilitate learning sessions as needed.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Deliver high quality learning experiences through various multimedia delivery channels enterprise wide.

• Design and develop interactive and engaging learning modules that will be accessed by all levels of PenFed employees.

• Create eLearning modules, graphic-oriented learning materials, and video that support and enhance PenFed's learning curriculum.

• Stay informed of industry tools, trends and resources that might enhance PenFed's learning curriculum.

• Partner closely with stakeholders and subject matter experts in the design and development of trainings to meet the various needs of the organization.

• Consult with business leaders on specific learning needs that may be needed and develop and monitor the business leader's expectations of the outcome of the trainings.

• Identify success metrics, and conduct pre- and post- training evaluations to test and monitor progress in learning, suggest and implement changes to make learning more effective as necessary.

• Provide feedback on the effectiveness of learning programs and/or learner performance to ensure learning objectives are achieved.

• Facilitate learning for both new-hire and existing employee population(s), keeping in line with organizational compliance standards.

• Collaborate with Learning and Development leadership to align learning goals with overall corporate and departmental objectives.

• Maintain multiple existing vendor relationships for line of business learning programs as well as sourcing for new vendors and building substantial relationships as needed.

• Maintain an in-depth knowledge of operating policies and procedures, and PenFed's products and services.

• Manage multiple learning initiatives simultaneously and effectively, keeping on task with the demands of the organizations learning needs.

• Manage general classroom responsibilities (supplies, setup, and materials).

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's Degree in Education, Human Resources, Business or a related field is required. Master's Degree Preferred.

• Minimum of two (2) years of experience in curriculum development is required.

• Experience with Salesforce, Penguin, Evolve and other PenFed systems is preferred.

• Knowledge of Windows-based software packages including MS-Word, Excel, Outlook and PowerPoint is required.

• Experience with all components of Articulate 360, specifically Storylineto build learning assets is required.

• Experience with video creation software such as Camtasia is required.

• Excellent oral and written communication skills, including strong presentation skills is required.

• Experience using learning management systems required.

• Solid understanding and proven application of adult learning principles within the context of blended learning solutions.

• Ability to lead projects from start to finish with minimal direction and provide input and learning expertise in the design of projects.

• Web-based authoring or design skills required.

Licenses and Certifications

CPTD or APTD certification is preferred

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call may be required.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2.8 million members and over $36 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment OpportunityPenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Our goal at PenFed is to empower our members to -Do Better- financially. Our mission is to provide our members the tools to reach their financial goals. At PenFed, our members are like family, and we believe that everyone who dreams big and works hard deserves great rates and rewards. If you have a passion for meaningful work and helping others, you belong here!

PenFed is hiring a Senior Manager, Branch Operations to work onsite at our Eugene, Oregon or San Antonio, Texas location. The primary purpose of this job is to lead an assigned team in providing an exceptional member experience, understanding the needs of PenFed's members and ensuring members are introduced to and provided with the most appropriate solution to improve their financial lives. The incumbent acts as an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the member. The role leverages robust partner relationships along with enterprise strategies and tactics to manage and develop a team of Financial Centers and Branch Managers.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Serve as the primary resource for Branch Managers and their Financial Centers.

• Actively champion change and ensure changes are effectively implemented.

• Collaborate effectively to get things done, building and nurturing strong relationships with key partners/clients across and outside of organizations.

• Communicate effectively and confidently, and is comfortable engaging all members.

• Ability to learn and adapt to new information and technology platforms.

• Applies strong critical thinking and problem-solving skills to meet members' needs as well as escalate as needed with sense of urgency.

• Follow established processes and guidelines in daily activities to do what is right for members and the credit union, adhering to all applicable laws and regulations.

• Attract, recruit and retain an effective management, sales, and operations team to achieve monthly, quarterly, yearly goals.

• Manage complexity, prioritize tasks, delegate and execute in a fast-paced environment.

• Interpret performance and operational results, find opportunities to drive success and hold others accountable to results.

• Maintain flexible availability to work weekends and/or extended hours as needed. Travel between sites as required.

Qualifications

Equivalent combination of education and experience is considered.

• Undergraduate degree in a related field or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions, required.

• Minimum ten (10) years of demonstrated experience with sales/credit union/bank operations and building, leading, managing and coaching a team.

• Experience working in an environment with individual and team goals where goals were routinely met or exceeded

• Minimum two (2) years of direct management experience

• Experience in financial services and knowledge of financial services industry, products and solutions

• Experience in mortgage, retail, or hospitality

Supervisory Responsibility

This role will directly supervise employees.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Travel up to 70% of the time.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2.8 million members and over $36 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment OpportunityPenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a (Hybrid) Operations Learning Design Partner at our Omaha, Nebraska or Papillon, Nebraska location. The primary purpose of this role is to design and develop engaging, soft skill and technical learning experiences. This individual will create engaging learning content using effective adult learning principles through various multimedia delivery channels. Learning content may be delivered as stand-alone modules or as part of instructor- led in person and virtual sessions. In addition to design and development work, this individual will facilitate learning sessions as needed.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Deliver high quality learning experiences through various multimedia delivery channels enterprise wide.

• Design and develop interactive and engaging learning modules that will be accessed by all levels of PenFed employees.

• Create eLearning modules, graphic-oriented learning materials, and video that support and enhance PenFed's learning curriculum.

• Stay informed of industry tools, trends and resources that might enhance PenFed's learning curriculum.

• Partner closely with stakeholders and subject matter experts in the design and development of trainings to meet the various needs of the organization.

• Consult with business leaders on specific learning needs that may be needed and develop and monitor the business leader's expectations of the outcome of the trainings.

• Identify success metrics, and conduct pre- and post- training evaluations to test and monitor progress in learning, suggest and implement changes to make learning more effective as necessary.

• Provide feedback on the effectiveness of learning programs and/or learner performance to ensure learning objectives are achieved.

• Facilitate learning for both new-hire and existing employee population(s), keeping in line with organizational compliance standards.

• Collaborate with Learning and Development leadership to align learning goals with overall corporate and departmental objectives.

• Maintain multiple existing vendor relationships for line of business learning programs as well as sourcing for new vendors and building substantial relationships as needed.

• Maintain an in-depth knowledge of operating policies and procedures, and PenFed's products and services.

• Manage multiple learning initiatives simultaneously and effectively, keeping on task with the demands of the organizations learning needs.

• Manage general classroom responsibilities (supplies, setup, and materials).

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's Degree in Education, Human Resources, Business or a related field is required. Master's Degree Preferred.

• Minimum of two (2) years of experience in curriculum development is required.

• Experience with Salesforce, Penguin, Evolve and other PenFed systems is preferred.

• Knowledge of Windows-based software packages including MS-Word, Excel, Outlook and PowerPoint is required.

• Experience with all components of Articulate 360, specifically Storylineto build learning assets is required.

• Experience with video creation software such as Camtasia is required.

• Excellent oral and written communication skills, including strong presentation skills is required.

• Experience using learning management systems required.

• Solid understanding and proven application of adult learning principles within the context of blended learning solutions.

• Ability to lead projects from start to finish with minimal direction and provide input and learning expertise in the design of projects.

• Web-based authoring or design skills required.

Licenses and Certifications

CPTD or APTD certification is preferred

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call may be required.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2.8 million members and over $36 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment OpportunityPenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a (Hybrid) Senior Business Manager, Internal Audit at our Tysons, Virginia location. The primary purpose of this job is overseeing and managing all administrative aspects of the department. This role involves providing operational support, managing resources, and ensuring smooth functioning of the Audit Services Department. The successful candidate will possess strong organizational skills, attention to detail, and the ability to work effectively with both internal and external stakeholders.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Provide administrative leadership and support to the Audit Services Department, ensuring efficient operations and adherence to policies and procedures.

• Oversee the department's budget, expenses, and resource allocation, optimizing resource utilization while maintaining cost-effectiveness.

• Coordinate and manage the scheduling and logistics of audit engagements, ensuring timely completion and adherence to deadlines.

• Prepare governance reports and metrics for senior management, supervisory committee, and the Board of Directors highlighting key achievements, challenges, and areas for improvement.

• Maintain and update departmental policies, procedures, and guidelines, ensuring alignment with regulatory requirements, internal auditing standards, and industry best practices.

• Manage and maintain central audit documentation and records, ensuring accuracy, confidentiality, and compliance with record retention policies and internal auditing standards.

• Coordinate with external auditors and regulatory bodies, facilitating audit requests and ensuring timely provision of required information.

• Collaborate with IT and other relevant departments to ensure the availability and effectiveness of audit-related systems, tools, and technologies.

• Facilitate the recruitment, training, and development of audit department staff, fostering a culture of professionalism and continuous improvement.

• Maintain documentation and reporting for audit recommendations in the centralized issues management platform. Prepare reports on overdue issues and initiate reminders to audit teams to engage with stakeholders prior to high-risk issues coming due.

• Stay updated on industry trends, best practices, and regulatory changes related to administrative functions in the internal audit domain.

This role is responsible for ensuring business continuity.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's degree in business administration, finance, or a related field.

• At least ten (10) years of experience in an administrative or chief of staff role, preferably within the internal audit function of a banking or financial institution.

• Strong knowledge of internal audit operations, procedures, and regulatory requirements.

• Previous experience with a Governance, Risk, Controls (GRC) platform is preferred; experience with Archer desirable, but not required.

• Excellent organizational and time management skills, with the ability to prioritize and multitask effectively.

• Proficient in using productivity tools and software (e.g., Microsoft Office Suite, project management software).

• Strong interpersonal and communication skills, with the ability to collaborate and build relationships with stakeholders at all levels.

• Attention to detail and a commitment to maintaining confidentiality and data integrity.

• Knowledge of banking products, processes, and systems is desirable but not required.

Licenses and Certifications

• There are no additional certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call may be required.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2.8 million members and over $36 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

The future of PenFed starts with you! Our goal at PenFed is to empower our members to -Do Better- financially. Do you have a passion to do meaningful work? Our teams' mission is to provide our members the tools to reach their financial goals. Here at PenFed, our members are like family and we believe everyone who dreams big and works hard deserves great rates and rewards. If you agree, you belong here.

PenFed is hiring a Retail Banker to work onsite at our Harker Heights, Texas location. The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members' needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Deliver results by meeting or exceeding goals in a member-centric, results driven environment.

• Display strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service.

• Demonstrate member service skills and the ability to resolve problems independently; utilizing critical thinking, and problem-solving skills or escalate as needed to promote member satisfaction.

• Utilize industry leading solutions to meet the unique life needs of our members to include home ownership, wealth management, financial education, and managing debt.

• Establish solid relationships with teammates, business partners and internal network by fostering teamwork and collaboration.

• Display passion, commitment, and a drive to deliver an experience that improves our members' financial lives by explaining and cross selling all PenFed loan and share products as appropriate.

• Demonstrate initiative and a commitment to continuous learning, and the ability to adapt to changing demands and requirements.

• Assist members' thorough loan process to include inputting loan applications, reviewing terms and conditions, and disbursement.

• Remain knowledgeable of the competitive landscape within the financial services industry.

• Strong organizational skills including the ability to manage multiple responsibilities and prioritize.

• Provide assistance performing cash transactions when necessary to meet member needs and deliver best in class member experience.

• Provide support to other branches to include working weekends and/or extended hours as required to operate the business.

• Support additional PenFed initiatives to support needs of members, and business.

Qualifications

Equivalent combination of education and experience is considered.

• Associate Degree in a related field such as business management, business administration, or finance

• Minimum of two (2) year of demonstrated successful sales experience is required.

• Minimum of at least six (6) months of cash handling experience.

• Experience in financial services and knowledge of financial services industry, products and solutions.

Licenses and Certifications

• There are no additional certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call may be required.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2.8 million members and over $36 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

At PenFed, we value our colleagues and are proud of our positive work environment. We are continually on the look-out for top performers who are interested in joining our team! Our mission is to provide our members the tools to reach their financial goals. Each employee at PenFed has an impact on our members, our colleagues, and our communities. If you are seeking to take your career to the next level, join our team!

PenFed is hiring a (Hybrid) Senior Analyst, Mortgage Credit Risk Analytics at our Tysons, Virginia location. The primary purpose of this job is to support the Credit Risk team by developing and maintaining custom data structures and providing effective data analytics and reporting of PenFed's credit risk exposures associated with real estate lending, including both first mortgage and HELOC products. This position will prepare, maintain, and analyze data to evaluate credit performance and policies; ensure that key performance indicators are identified, monitored, and addressed; and ensure that all data used meets the required data quality.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Take a lead role in the migration of the current data preparation processes from SAS to Snowflake.

• Support the development of effective credit policies by maintaining a monthly mortgage credit risk data preparation process.

• Identify any additional required data and work with data stewards to identify the appropriate data fields to use and then incorporate those new data fields into the existing data preparation process.

• Conduct detailed portfolio and cohort analysis, prepare reports, and present findings to VP Mortgage Credit Risk and other senior management on a monthly and ad hoc basis.

• Prepare memos and presentations summarizing analysis, results, and recommendations.

• Be a thought leader and proactively review existing reporting and provide recommendations for adding forward looking enhancements to reports.

• Coordinate with various functional areas of PenFed (Credit Risk Modeling, Business Lines, Operations, Compliance and Finance) to identify strengths and weaknesses in all aspects of account origination and portfolio management that affect key performance indicators and recommend appropriate actions.

• Maintain and improve process documentation and credit risk data dictionaries.

• Participate in external and internal audits, and regulatory examinations as needed.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's Degree or Advanced degree in Business, Quantitative Discipline or Equivalent, Finance or related field is strongly preferred.

• Minimum of two (2) years of experience in data analysis & reporting, credit risk policy & analysis, credit risk management, or modeling in financial services industry.

• Proficiency with statistical and data tools such as SQL, SAS, and Python required.

• Proficiency in data analysis and visualization tools such as Tableau and PowerPoint are required.

• Ability to manage multiple priorities, meet deadlines, and escalate issues in a timely manner.

• Self-motivated and strong interpersonal skills in order to actively lead and implement ideas in a cross-functional team environment.

• Excellent written and verbal communication and presentation skills required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call may is required.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2.8 million members and over $36 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment OpportunityPenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

At PenFed, we value our colleagues and are proud of our positive work environment. We are continually on the look-out for top performers who are interested in joining our team! Our mission is to provide our members the tools to reach their financial goals. Each employee at PenFed has an impact on our members, our colleagues, and our communities. If you are seeking to take your career to the next level, join our team!

PenFed is hiring a (Hybrid) Senior Mobile UI Developer at our Tysons, Virginia location. The primary purpose of this job is to design, develop and implement mobile applications on iOS, Android, and hybrid platforms, while bridging the gap between business and technology and driving the business forward in their objectives with innovative we-based technology applications.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Serve as one of the lead technical experts on mobile and/or web development and coding standards.

• Analyze, design, develop, document and test user interfaces and system components of a medium to complex nature, utilizing the knowledge of the major peripheral systems that work in conjunction with assigned applications.

• Provide Accurate LOE (Level of Effort) estimates for development work, while having the ability to work on multiple projects concurrently according the business needs and requirements.

• Ensure changes are implemented according to specifications.

• Review problems, understanding the major impacts to technical and business-related areas, and provide basic recommendations and solutions that can be implemented to correct the problem.

• Ensure appropriate company and departmental Change Control and operational procedures are followed for all production-related updates assigned changes.

• Lead development planning for organization critical efforts.

• Represent the development team in departmental planning.

• Provide direct mentoring to more junior developers.

• Translate business requirements into viable technical architectures and designs.

• Understand the current applications and technical architecture and improvise them as needed.

• Maintain abreast of new technologies and methods to optimize development process.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's Degree in a related field required, Master's Degree preferred.

• Minimum of eight (8)' years of experience with designing, developing, testing, and deploying functional code.

• Minimum of five (5) years' of experience in building mobile applications.

• Full life cycle Mobile app development experience across IOS & Android.

• Experience with advanced JavaScript, CSS3, HTML5, Angular 2-4, Ionic, Ionic 5+, Capacitor, Cordova, Node.js, jQuery.

• Experience in building Hybrid Mobile Application Frameworks: Capacitor, Cordova, Phone Gap, Angular, and Ionic.

• Experience with developing for AEM Mobile and JAVA is a plus.

• Passionate about technology and showing eagerness to work with the bleeding edge tech stack

• Experience in consuming RESTful web services, JSON, and HTTP.

• General knowledge of software/UI patterns regarding the consumption of synchronous and asynchronous web services.

• Experience with Agile development including daily scrum and weekly iteration reviews and planning.

• Experience in performance optimization of mobile apps.

• Experience in implementing security in mobile apps.

• Efficient at multi-tasking, time management and must be able to work under pressure to deliver multiple business demands on time, to a high-level standard.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call may be required.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2.8 million members and over $36 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment OpportunityPenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Berkshire Hathaway HomeServices PenFed Realty (PenFed Realty), a wholly owned subsidiary of PenFed Credit Union (PenFed), is hiring a Real Estate Agent Services Administrator in Towson, Maryland. The primary purpose of this job is to provide operational, recruitment and administrative support to the Branch Manager and Sales Professionals of Berkshire Hathaway HomeServices PenFed Realty.

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Coordinate with Branch Management to create and execute on agent recruiting campaigns (proposals, reports for agents, etc.) for multiple offices.

• Use discretion to engage potential agents who are in our agent acquisition pipeline.

• First point of contact for all new agent onboarding.

• Liaise with management team and new agents on three to six (3-6) months' new agent success management.

• Assist Branch Manager in the day-to-day operations of the office(s).

• Provide backup support for multiple offices as needed.

• Maintain listings, sales, settlements, and processes.

• Compile competitive brokers' sales figures on a regular basis and forwards to Corporate Headquarters as needed or requested.

• Maintain records on all MLS functions such as agent additions, terminations, and transfers.

• Provide support for the assigned offices in a variety of areas including but not limited to, ordering supplies and materials, processing checks, processing listings/contracts/settlements, agent processing, greeting visitors, and answering office phones.

• Provide administrative support for real estate sales in a variety of areas including, but not limited to, scheduling meetings and events, processing billing, maintaining rosters, compiling monthly reports, and administration of company programs including technology tools.

• Interact with Agents, staff and clients providing assistance and support as needed.

• Assist with development and implementation of advertising, marketing, and social media initiatives.

• Assist with maintaining compliance with all applicable federal, state and local laws, regulations and ordinances by abiding by compliance programs and all policies, procedures, rules and regulations.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's Degree in related field preferred or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions.

• Minimum of five to seven (5-7) years of related experience is required. Real estate, mortgage or title experience preferred.

• Highly proficient in Microsoft Office (Excel, Word, Power Point, email)

• Excellent business communication skills and ability to multi-task are critical.

• Accounting and/or bookkeeping experience helpful.

• Strong organizational and interpersonal skills required.

Supervisory Responsibility

• This position will not directly supervise employees.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Limited travel to various worksites is required.

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

At PenFed, we value our colleagues and are proud of our positive work environment. We are continually on the look-out for top performers who are interested in joining our team! Our mission is to provide our members the tools to reach their financial goals. Each employee at PenFed has an impact on our members, our colleagues, and our communities. If you are seeking to take your career to the next level, join our team!

PenFed is hiring a (Hybrid) Vice President, Collections at our Tysons, Virginia; San Antonio, Texas; Omaha, Nebraska or Eugene, Oregon location. The incumbent has management responsibility for the operations of PenFed's Delinquency Control Center. Particular emphasis is placed on the strategy, planning and direction of cost effective solutions to business issues. Collecting on all PenFed credit products, recovery of collateral, bankruptcy identification and other losses.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and th e position will perform other duties as assigned.

• Manages assigned functions ensuring the efficient and cost-effective operation by analyzing, developing, interpreting, revising and implementing related policies, programs and procedures. Evaluate and advises on the short and long term impact of programs, strategies and regulatory action.

• Manages the policies, procedures, and processes that exist across the collections lifecycle, including early-, mid-, and late-stage collections, chargeoff and post-chargeoff recovery activities, and specialized collections involving bankruptcy, fraud, and deceased accounts.

• Serves as an officer of the credit union and acts as a member of the Management Staff, working with Management and Executives to develop goals and strategies in order to meet objectives set by Senior

• Management and obtain agreement on those goals and strategies.

• Provides leadership and management in developing and implementing programs, policies, and procedures to ensure that the mission and core values of the company are put into practice in all areas of responsibility. Enhance and/or develop, implement and enforce policies and procedures of the organization by way of systems that will improve the overall operation and effectiveness of the areas of responsibility.

• Motivates and leads a high-performance team to support the credit union mission. Additionally, oversees and manages third party & vendor-related activities across the Collections landscape.

• Responsible for overseeing the development of the budget and business plans for the Collections area. May also support budget and business planning for adjacent departments and divisions.

• Identifies and implements technologies and service strategies to support business and user needs.

• Ensures that related programs, policies and procedures conform to federal and state regulations, standards and guidelines.

• Reviews competitive market practices and recommends value added initiatives to improve competitive posture and efficiency. Keeps informed of new ideas and developments through publications, membership in professional organizations and contact with other employers.

• Acts as liaison with attorneys and vendors representing PenFed in debt related matters, preparing for and representing the credit union at court hearings and in legal proceedings.

• Keeps informed of new ideas and developments through publications, membership in professional organizations and contact with other financial institutions

• Implements sufficient training, automation, and resiliency to ensure continuity of operations.

• Responsible for maintaining PenFed's compliance with all applicable federal, state and local laws, investor requirements, regulations and ordinances by abiding by PenFed compliance program and all policies, procedures, rules and regulations.

• Helps safeguard PenFed's computer and IT systems by monitoring staff adherence of all security policies and related training for individuals managed by this role. Takes appropriate action working with IT security and HR when necessary to address any security breaches.

• This is not intended to be an all inclusive list of job duties.

Qualifications

Equivalent combination of education and experience is considered.

• Baccalaureate degree in a related field (or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions) is required. MBA or Masters degree is preferred.

• A minimum of ten years related work experience including direct marketing, business development, relationship management, people management, contract negotiation and product development within a financial services environment is required.

• Five years progressively responsible work experience in all levels of collections, preferable in a financial institution required.

• Strong communication and presentation skills required.

• Ability to lead cross-functional teams to achieve goals is required.

Supervisory Responsibility

Provides administrative supervision of department staff.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call may be required.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2.8 million members and over $36 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment OpportunityPenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

Berkshire Hathaway HomeServices PenFed Realty (PenFed Realty), a wholly owned subsidiary of PenFed Credit Union (PenFed), is hiring a (Hybrid) Marketing Manager at our Alexandria, Virginia location. The primary purpose of this job is to manage the company's external and agent-facing communication initiatives, including all product/service launches, change communication, and ongoing marketing and promotional campaigns to drive the adoption of products, services, and behaviors in support of the company's goals.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

Editorial

• Functions as the company's head writer and editor, which includes management of the production, execution, and delivery of content for agent-facing and externally facing communications channels, including company newsletters, press releases/media announcements, corporate websites, and social media platforms.

• Write storyboards and scripts for multimedia projects.

• Serves as chief copywriter for the RECS creative services program, which includes ideation and copywriting for the branding assets (e.g., flyers, websites, etc.) of the program's real estate professional clientele.

• Writes and creates agent-facing presentations that are powerfully written and visually appealing in support of coaching and training programs.

Campaign Development and Management

• Works closely with relevant departments and stakeholders to develop and implement results-oriented marketing, promotion, and communications campaigns in support of product/service rollouts and launches.

• Works closely with relevant departments and stakeholders to develop strategic marketing campaigns in support of large and long-term company initiatives, e.g., growth of property management and commercial division lines of businesses.

• Develops and implements marketing communications campaigns to promote ongoing awareness and adoption of products, services, and initiatives as set by the company's priorities, e.g., RECS Transaction Coordination.

• Develops and implements communications plans in support of change management initiatives.

• Analyzes and reports on the results of campaigns in a clear, concise, and visually arresting manner, which also includes delivering insight and recommendations for improvement.

Qualifications

An equivalent combination of education and experience is considered.

• 5+ years of marketing communication experience.

• Powerful and compelling writing skills required; previous experience with advertising/PR/ marketing services firms.

• Excellent project management skills, with the ability to work independently and administer the project's tasks, resources, and stakeholder expectations from start to finish. Strong organizational skills with the ability to work on multiple projects at the same time.

• Experience in using project management software, e.g., Asana, Trelio, etc.

• Excellent interpersonal skills, with an aptitude for interacting with all levels of staff and real estate professionals and the ability to forge trusting relationships within a diverse team.

• Bachelor's degree in journalism, communications, marketing, or related degree.

• Proficiency in Adobe InDesign highly preferred; experience in Photoshop and Illustrator.

• Expertise in Google Workspace or MS Office Suite; experience in creating dynamic presentations.

• Knowledge of and interest in real estate a plus.

• Excellent attention to detail and commitment to excellence.

• Embrace learning and optimize the use of technology to improve processes and productivity and innovate deliverables.

• Ability to communicate and present ideas in a clear, concise, and professional manner both verbally and in writing.

• Ability to problem solve and apply innovative solutions.

• Ability to both work and collaborate in a team environment, and to work independently and prioritize work.

• Ability to effectively meet deadlines at expected quality.

• Supports PenFed Realty's mission, vision, and values, including a commitment to quality, innovation, learning and growth.

• Acts with positive, service-driven attitude with a commitment to going above and beyond to help real estate professionals and team members.

• Seeks leadership opportunities by providing direction and feedback to team members and collaborating with team leaders.

• Fosters and maintains a collaborative professional working relationship with team members.

• Manages conflict effectively and encourages a healthy team environment.

• Acts as a mentor by coaching and motivating team members.

Supervisory Responsibility

• This position will not directly supervise employees.

Licenses and Certifications

• There are no additional licenses and/or certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds. *

Travel

Limited travel to various worksites is required.

Job Detail

• Company:
  PenFed Credit Union