Company Detail

Job Description

Purpose of Job

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Community: Data & Analytics

In this role, you will work closely with Actuaries and Data Scientists to solve product and pricing business problems as a part of the Data and Analytics Enablement team. You will apply advanced data and analytic techniques to build out analytic data proofs of concept. You will be expected to find creative and innovative ways to use data extending beyond current usage and constraints. The team will also work with our IT partners to provide requirements and influence design ensuring alignment with business needs. The ideal candidate will be an excellent problem solver who can balance tactical and strategic needs in the design of solutions. They will have a history of demonstrated activities that show them to be a quick learner.

Provide decision support for business areas across the enterprise. Staff in this area will be responsible for applying mathematical and statistical techniques and/or innovative /quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer business objectives and drive change. The essence of work performed by the Decision Science Analyst involves gathering, manipulating, and synthesizing data (e.g., attributes, transactions, behaviors, etc.), models and other relevant information to draw conclusions and make recommendations resulting in implementable strategies.

We are looking to hire a mid-level Decision Science Analyst. This position may also have the option of working remotely in the U.S.

Job Requirements

Job Duties

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Leverages intermediate and some advanced business, analytical and technical knowledge to participate in discussions with cross functional teams to understand and collaborate on business objectives and influence solution strategies.

• Applies advanced analytical techniques to solve business problems that are typically medium to large scale with impact to current and/or future business strategy.

• Applies scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change.

• Translates recommendation into communication materials to effectively present to colleagues for peer review and Senior/Lead Analysts.

• Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences.

• Supports identifying and gathering the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA).

• Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements.

• Adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions.

• Delivers analysis/findings in a manner that conveys understanding, influences mid to upper-level management, garners support for recommendations, drives business decisions, and influences business strategy.

Minimum Experience

• Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science, or other quantitative discipline; OR 4 additional years (6 Total) of related experience in statistics, mathematics or quantitative analytics which may be substituted in lieu of degree.

• 2 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance) OR Advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline with 2 years' experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance).

• Demonstrates intermediate knowledge of mathematical and statistical techniques and approaches used to drive fact-based decision-making.

• Intermediate knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems.

Preferred Experience

• Experience in defining and implementing new metrics and derived attributes for broad analytic usage.

• Able to translate business related data needs into appropriate data design with our IT partners.

• Data Curation experience in Snowflake.

• Understanding of the SDLC (Software Development Life Cycle).

• Previous P&C Insurance and/or Financial Industry data and analytics experience.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $60,300-$108,600 * .

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees) .

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are seeking a talented Financial Analyst Lead for our Charlotte, NC or San Antonio, TX facility.

This position does not have the option of working fully remote.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from one of our offices in Charlotte, NC or San Antonio, TX.

The candidate selected will have the opportunity to work closely with our Claims, Loss Reserving, and Analytics teams to help further analytic efforts around tying costs to claims performance. They will actively work with various stakeholders in quantifying Claims benefits through a multitude of strategic initiatives and advance our reporting capabilities around Claims financial performance. This role will serve as the trusted finance counsel to the Claims General Manager.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Tasks:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Leads, develops, and motivates the team to provide advanced analytics and insights around key business drivers.

• Anticipates opportunities to tackle the most complex and / or unique business problems, providing proactive financial solutions with holistic and forward-looking perspectives to enable better decision making by senior management.

• Consistently interacts with senior management becoming their trusted advisor on all financial issues.

• Makes recommendations to solve short-term, as well as strategic financial business problems.

• Teaches and mentors others about complex financial processes, business drivers and systems ensuring information sharing and knowledge transfer.

• Reviews analysts work and assists management in assigning tasks and managing workflow.

• Leads initiatives to develop an integrated enterprise planning process from multiple companies and/or staff agency processes and technologies.

• Directs analyses and guides the development, enhancement, and implementation of critical processes, programs, and technologies.

• Anticipates opportunities and potential solutions, leads cross-functional teams through the problem resolution process, and advises senior management on issues.

• Acquires and applies expert knowledge of the business, its products and processes.

• Performs complex and often unique work assignments and problem resolution across multiple systems, functions, or processes.

Minimum Requirements:

• Bachelor's degree in Business, Accounting, Finance, Economics; OR a related field 4 additional years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years financial/accounting analysis experience to include 2 years leading strategic financial/accounting opportunities. OR Advanced degree in Business, Accounting, Finance, Economics, or a related field, progress towards a CPA or CFA designation, and 6 years of financial / accounting analysis experience to include 1 year leading strategic financial/accounting opportunities.

• Subject-matter-expert knowledge of data analysis and relevant technical accounting/finance acumen required.

• Subject-matter-expert level of business acumen in the areas of the financial services operations, finance/accounting industry practices and emerging trends required.

• Experience communicating complex financial/accounting topics to a variety of audiences.

• Experience using financial/accounting technologies and proposing recommendations for improvements.

• Experience using Microsoft Office Excel for significant financial data analysis and reporting.

• Experience in the application and adherence to financial regulations and compliance.

• Experience producing financial reports and providing recommendations based on data.

• Working knowledge of GAAP.

Preferred Experience:

• P&C Claims and Finance experience is a plus

• Excel & Powerpoint skills mandatory

• Experience leading key initiatives for the Claims or Finance teams

• Ability to communicate effortlessly with senior leadership

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective method for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this skill is: $97,200 - $175,000*

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holi

days plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is Not Available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

Let's do something that really matters.

We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a significant way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special! Military Veterans and Spouses are highly encouraged to apply!

We have multiple desk based positions available for onsite or hybrid (as defined of at least three days in the office, or based on business needs) or remote work situations. Preferred candidates are expected to live within a commutable distance of one of our offices in San Antonio, TX, Phoenix, AZ, Tampa, FL, Chesapeake, VA, or Colorado Springs, CO.

Job Requirements

As an Injury Adjuster, you will work within defined guidelines and framework, responsible to adjust non-attorney involved soft tissue bodily injury or auto PIP/MP medical claims to include confirming coverage, determining liability, investigating, evaluating, negotiating, defending, and settling claims in compliance with state laws and regulations. Accountable for delivering a concierge level of best in class member service through setting appropriate expectations, proactive communications, advice, and compassion.

Primary Responsibilities:

• Identifies and handles existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Adjusts non-attorney involved soft tissue bodily injury claims, as well as all auto physical damage associated with those claims.

• Adjusts soft tissue, moderately complex and complex 1st party PIP/MP medical claims.

• Identifies, confirms, and makes coverage decisions on soft tissue claims.

• Investigates loss details, determines legal liability, evaluates, negotiates, and arrives at claim settlement within appropriate authority guidelines.

• Clearly documents thought process, investigation, evaluation, negotiation, and settlement decisions.

• Provides advice and sets expectations into next steps to members.

• Collaborates and supports team members to resolve issues and identify appropriate matters for escalation.

• Partners and/or directs vendors and internal business partners to facilitate timely claims resolution.

• Supports workload surges and/or Catastrophe Operations as needed.

Minimum Experience:

• High School Diploma or General Equivalency Diploma

• 1 year of auto liability adjusting experience

• Working knowledge and understanding of the auto claims contract as well as application of case and state laws and regulations

• Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts

Preferred Experience:

• Military Experience or Affiliation

• Ongoing Professional Development with a focus on Insurance

• 2+ years Auto Liability/Casualty adjusting experience to include complex/multi vehicle liability

• Bachelors' Degree or higher.

• 1yr Medical experience to include coding and billing or EMT

Work from home member contact employees must have access to minimum broadband internet connection standards as defined by CTDO. Current requirements are as follows:

• This is not a mobile position and will require a desktop computer set up (provided) and hard-wired via an ethernet cord directly into your router (no Wi-Fi).

• Bandwidth must have minimum capability of consistent speeds of 25 Mbps download and 5 Mbps upload.

• Wireless and Satellite coverage is currently not approved.

• Must be able to provide workspace at home that is safe, suitable for work, and provide a distraction free environment from background noises that may distract a member or internal USAA customer.

• In some roles you will be expected to use a webcam for training, please be prepared every day to turn on your webcam USAA provides.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $46,000 - $82,900. Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Shift premium will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are seeking a hardworking Facilitator Intermediate Level -Retail Banking (Deposits/Credit Cards) for our Tampa Office.

Facilitates and delivers training programs to attain learning objectives and meet learners' needs. Facilitates learning on a variety of subjects including sophisticated technical competence, customer service skills and USAA culture. Supports facilitation of programs that develop employee growth. Facilitated learning can take place in person or via virtual environment.

Job Requirements

Tasks:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Facilitates learning discussions, learning activities, coaching, and small group interactions.

• Instructs employees on job specific technical and customer service skills in multiple learning environments including classrooms, labs, and virtual capabilities.

• Identifies employee performance level and provides developmental feedback.

• Supports peers, customers, management and Instructional Design and Development on business initiatives, development of curriculum and learning solutions.

• Maintains business and learning skills/acumen through skills update and professional development.

• Identifies needed course maintenance, makes recommendations, and completes course revisions as appropriate.

• May play role of Producer for virtual courses as a learning opportunity for courses not yet fully qualified to facilitate.

• Maintains continuing education records to include administration, coordination, and filing.

Minimum Qualifications:

• Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 2 years facilitator/instructional experience to include business relevant training, teaching, coaching, training design, development, facilitation and/or learning deployment; or progressive operational experience with a concentration on teaching/training/coaching.

• Excellent written and oral communication skills.

• Demonstrated ability to lead and manage teams, facilitate training, and provide one-on-one coaching.

• Developing knowledge of Microsoft Office Products (Excel, Word, PowerPoint).

• Knowledge of learning theories, adult learning principles and instructional design model.

• Experience with virtual technology and ability to deliver training remotely.

• Applicable licenses as required by CoSA.

Preferred Qualifications:

• Subject matter expert in Retail Banking (Deposit/Credit Cards).

• Cross-trained or willing to cross-train in Consumer Lending.

• Travel 25% or more to facilitate courses in other offices.

• Proficient with Microsoft Office Products (Excel, Word, PowerPoint).

• Ability to work outside core hours, as needed.

• Ability to perform moderate and sophisticated tasks under minimum supervision in a classroom environment.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $54,800-$98,700.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning, and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards. (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position.

#FSB

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

Let's do something that really matters.

We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a significant way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special! Military Veterans and Spouses are highly encouraged to apply!

We have multiple desk based positions available for onsite or hybrid (as defined of at least three days in the office, or based on business needs) or remote work situations. Preferred candidates are expected to live within a commutable distance of one of our offices in San Antonio, TX, Phoenix, AZ, Tampa, FL, Chesapeake, VA, or Colorado Springs, CO.

Job Requirements

As an Injury Adjuster, you will work within defined guidelines and framework, responsible to adjust non-attorney involved soft tissue bodily injury or auto PIP/MP medical claims to include confirming coverage, determining liability, investigating, evaluating, negotiating, defending, and settling claims in compliance with state laws and regulations. Accountable for delivering a concierge level of best in class member service through setting appropriate expectations, proactive communications, advice, and compassion.

Primary Responsibilities:

• Identifies and handles existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Adjusts non-attorney involved soft tissue bodily injury claims, as well as all auto physical damage associated with those claims.

• Adjusts soft tissue, moderately complex and complex 1st party PIP/MP medical claims.

• Identifies, confirms, and makes coverage decisions on soft tissue claims.

• Investigates loss details, determines legal liability, evaluates, negotiates, and arrives at claim settlement within appropriate authority guidelines.

• Clearly documents thought process, investigation, evaluation, negotiation, and settlement decisions.

• Provides advice and sets expectations into next steps to members.

• Collaborates and supports team members to resolve issues and identify appropriate matters for escalation.

• Partners and/or directs vendors and internal business partners to facilitate timely claims resolution.

• Supports workload surges and/or Catastrophe Operations as needed.

Minimum Experience:

• High School Diploma or General Equivalency Diploma

• 1 year of auto liability adjusting experience

• Working knowledge and understanding of the auto claims contract as well as application of case and state laws and regulations

• Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts

Preferred Experience:

• Military Experience or Affiliation

• Ongoing Professional Development with a focus on Insurance

• 2+ years Auto Liability/Casualty adjusting experience to include complex/multi vehicle liability

• Bachelors' Degree or higher.

• 1yr Medical experience to include coding and billing or EMT

Work from home member contact employees must have access to minimum broadband internet connection standards as defined by CTDO. Current requirements are as follows:

• This is not a mobile position and will require a desktop computer set up (provided) and hard-wired via an ethernet cord directly into your router (no Wi-Fi).

• Bandwidth must have minimum capability of consistent speeds of 25 Mbps download and 5 Mbps upload.

• Wireless and Satellite coverage is currently not approved.

• Must be able to provide workspace at home that is safe, suitable for work, and provide a distraction free environment from background noises that may distract a member or internal USAA customer.

• In some roles you will be expected to use a webcam for training, please be prepared every day to turn on your webcam USAA provides.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $46,000 - $82,900. Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Shift premium will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Provides executive leadership and direction for the execution of Claims Shared Services. Maintains and modernizes current applications and infrastructures as well as overseeing teams responsible for performing project management duties focusing on delivery of internal products and/or administrative systems. Responsible for the planning process and ensures the delivery of programs/projects from initiation through delivery, while interfacing with stakeholders and internal customers and ensuring solutions are compliant with all applicable laws, rules, and regulations. Owns the financial and strategic roadmaps. Seeks to increase productivity and lower cost of current suite of applications as well as to improve productivity to support new development.

Job Requirements

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Provides daily oversight for the design and implementation of the organization's Shared Services communities of practice.

• Leads modernization efforts and the development of common core business processes, systems, and procedures.

• Demonstrates senior executive level thought leadership - in the development of the operational strategic plan and ensures alignment with business strategies. Creates a strategic vision around the development and documentation of future state process flows, to identify needed organizational and workflow change to ensure key results are achieved and delegated effectively.

• Builds the Shared Services' objectives and implements plans consistent with the long-term interests of the organization.

• Builds proactive and collaborative relationships with key internal partners and other stakeholders throughout the enterprise including IT, Risk, business leadership, etc.

• Creates effective financial and business plans. Evaluates plans and responds to issues to ensure financial, reputational, and business risks are minimized.

• Identifies inefficiencies and develops and executes process improvements, particularly by leveraging systems and automation.

• Creates, executes, and revises business goals and objectives based on changing technology and business needs.

• Leads the effort to build out and enhance new work streams geared toward operational efficiency and automation of deliverables used during the business life cycle.

• Leads the alignment of the service delivery strategy with the business strategy.

• Builds and oversees Executives and employees focused on providing operational support through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

Minimum Requirements:

• Bachelor's Degree in a related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 10 years of experience defining and leading a support service within a mission driven organization that has a customer service philosophy.

• 8 years of people leadership experience in building, managing and developing high-performing teams.

• 7 years of experience developing and leading the obtainment of strategic goals and objectives within a large customer service focused organization.

• Project management experience leading or coordinating technology-based transformations and process improvement initiatives.

• Demonstrated experience developing strategies, managing major initiatives, and delivering results within a complex matrix environment.

• Experience collaborating with key resources and stakeholders, influencing decisions, and managing work to achieve strategic goals.

• Prior executive-level experience providing strategic and operational leadership of a disparate specialty team of shared services in support of broad operational / business objectives with proven expertise in multiple unrelated disciplines.

Preferred Experience:

• Property and Casualty Claims experience

• Specific experience managing claims adjudication and processes

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $236,400.00 - 425,700.00.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

We are seeking an Actuarial Support Analyst to support state filing work, member complaints, and data calls for our Auto Pricing Actuary team. This role will be a Remote (Work@Home) position.

Supports actuarial and loss reserving work through one or more of the following activities: data manipulation, validation, and analysis, system functionality oversight and integration, auditor interaction, and/or actuarial process and system improvements. Under direct supervision, performs routine work assignments and problem resolution to support other team members.

Job Requirements

Tasks:

• Acquires and applies foundational knowledge of the business, its applications, and processes.

• Performs research and prepares and validates reports to support actuarial staff.

• Compiles data and provides technical and analytical support for studies, projects, or reviews.

• Seeks guidance from team members to resolve issues and to identify appropriate issues for escalation.

Minimum Qualifications:

• Bachelor's Degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a Degree.

• Up to 2 years relevant business and/or general analysis experience

• Foundational knowledge of Microsoft Office tools to include Word, Excel, PowerPoint and Access

• Foundational knowledge of relevant data analysis tools; Basic knowledge of relevant data extraction tools.

• Successful completion of a job-related assessment may be required.

Preferred Qualifications:

• Strong knowledge and experience with Python, SQL, or other programming language

• Experience with data analytics

• Strong problem-solving, innovation, and process improvement skills

• Experience working in a matrixed environment

• Advanced level knowledge of Microsoft Excel

• Prior personal lines insurance experience

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $46,000 - 82,900 * .

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

Let's do something that really matters.

We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it.

Come be a part of what makes us so special!

It is all about learning and growing.

Military veterans and spouses are highly encouraged to apply!

Our Senior Property Insurance Adjuster role may be the career for you. There's a lot to learn, but the journey is mapped out. Our comprehensive, fully paid six week training program including class discussions, hands-on training, e-learning modules, and instructor led guidance to help you support our membership independently.

We are currently seeking dedicated professionals for future property insurance adjuster opportunities in a remote environment in 2022 with the desire to work a full-time schedule after training. Typical work schedules are 9:00 am - 5:30 pm (local time) Monday to Friday and may include some weekends. This is an hourly, non-exempt position with paid overtime available. We have new training classes starting every month.

As a Senior Property Insurance Adjuster, you will work within established guidelines and framework to investigate, evaluate, negotiate, and settle moderate to large loss complex property insurance claims presented by or against our members. You will confirm and analyzes coverage, recognize liability exposure and negotiate equitable settlements in compliance with all state regulatory requirements. The ideal candidate will possess strong virtual estimating skills for moderate to large severity losses and/or reconcile estimates while working in a telephone concentrated environment without physical inspection of loss.

Job Requirements

Primary Responsibilities:

• Identifies and handles existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies and procedures for business activities.

• Manage assigned claims caseload comprised of claims with complex damages including specialty claims. Updates initial reserve levels.

• Partners with vendors and internal business partners to facilitate complex claims. May also involve external regulatory coordination to ensure appropriate documentation and compliance.

• Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources.

• Proactively identifies and engages in additional confirmation of potential discrepancies involving complicated situations.

• Serves as a resource for less experienced staff, providing informal coaching as appropriate.

• Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate.

• Determines coverage through analyzing information involving complex policy terms and contingencies.

• Communicates with insured about coverage or any issues that involve additional information or considerations regarding settlement amount.

• Determines and negotiates complex claims settlement and makes recommendations to management for settlement amounts outside of authority limits.

• Maintains accurate and current claim file documentation throughout the claims process for complex claims.

• Proficient knowledge of estimating technology platforms to prepare claims estimates in order to manage complex property insurance claims.

• Supports workload surges and/or Catastrophe (CAT) operations as needed to include working significant overtime; may involve deployment travel during designated CATs.

• May act as an informal resource for team members with less experience.

• Recognizes and solves obstacles that occurs in the claims process without supervisory approval.

• May require limited travel to resolve claims and conduct in-person inspections.

Minimum Requirements:

• High School Diploma or GED

• 2 years' relevant property claims adjusting experience of moderate complexity that includes writing estimates involving dwelling and structural damages

• Successfully acquire Property & Casualty (P&C) adjuster license and state registrations within 90 days of hire

• Proficient knowledge of Xactimate or similar estimating platform

• Advanced knowledge estimating losses of moderate complexity

• Proficient knowledge of property claims contracts and interpretation of case law

• Demonstrated negotiation, investigation, communication and conflict resolution skills

• Ability to travel 50-75% of the year (local & non-local) and/or work catastrophe duty when needed

• Developing knowledge of residential construction

Preferred Requirements:

• US military service or military spouse

• 4+ years of experience desk adjusting property claims involving DWG, APS and ALE using virtual technologies such as ClaimsXperience

• Experience handling large loss complex claims (i.e., vandalism, malicious mischief, foreclosures, earth movement, collapse, liability, etc.)

• Insurance industry designations such as AINS, CPCU, AIC, SCLA (or actively pursuing)

• Xactimate Level 1 and/or Level 2 certification

• Prior USAA experience as a Sr Property Adjuster

• Currently hold an active Adjuster License

• Bachelor's degree

Physical Demand Requirements:

• May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces.

• May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver's license.

• May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.

• May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.

Work From Home Requirements:

• Broadband internet bandwidth must have minimum consistent speeds of 25 Mbps download and 5 Mbps upload.

• This is not a mobile position and will require a desktop computer set up (USAA provided) and hard-wired connection via an Ethernet cable directly into your router (no Wi-Fi).

• Wireless and Satellite coverage is currently not approved.

• Able to provide workspace at home that is safe, suitable for work, and a distraction free environment from background noises that may distract USAA member customers.

• In some roles you will be expected to use a USAA provided webcam for training.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The hiring range for this position is: $60,300 - $108,600 .

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: Addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards. (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

Our Credit Risk Analytics team supports, enables, and solutions the data and analytics needs of the Chief Credit Office -Reserves. This outstanding opportunity will enable the Credit Risk professional to collaborate with others across business divisions, risk management, and the USAA Enterprise in the translation of business needs into credit risk requirements and the fulfillment thereof.

The credit risk analytics manager senior will:

- Produce reserve estimation under a well-controlled and detailed process, to stand up to a level of internal and external review.

- Provide support to the Chief Credit Office -Reserves team through an independent and robust Data Analytics program including:

o Data acquisition

o Data preparation

o Data wrangling

- Analyze reserve model results and ensure compliance with model governance standards, including model validation support

- Leverage reporting mechanism to understand areas of concern/focus in the quarterly estimation process, research driving forces, and communicate to other teams within the company

- Analyze drivers, model monitoring, effective communication, and developing materials for quarterly reviews conducted with senior management.

- Collaborate with other analyst on the team to understand their data needs, provide solutions, and prepare presentation materials for Working Group, Committees and the Board

Manages quantitative credit/behavioral/financial analytics or predictive modeling to assess risks and opportunities and provides recommendations for Bank consumer portfolios. Provides effective challenge for risk and strategy proposals.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

• Applies industry leading practices and analytical difficulty to manage and assess risks and opportunities across the Bank's consumer portfolios and translates results into strategic solutions.

• Partners to deliver on Bank strategies across lines of defense by effectively developing and improving sophisticated analytical frameworks, analyzing data and processes, and clearly presenting information and insights to key partners and leadership.

• Applies industry knowledge to develop advanced and nuanced quantitative analysis applying extensive internal and external data sources to bring structure and clarity to ambiguous and complicated problems.

• Challenges risk proposals in designated risk area of credit, market, operations, product, or strategic,,) through detailed research and vetting, demonstrating banking product, regulatory and industry knowledge, and critical thinking skills to ensure strong portfolio performance outcomes.

• Designs, builds, and may assist in maintaining effective risk management frameworks that enable identification, measurement, and mitigation of risk in a complex environment.

• Develops and coordinates comprehensive risk reporting in support of management and committee oversight of existing and emerging risks.

• Crafts complex financial risk sensitivity analysis.

• Provides thought leadership, coaching, and mentoring to team members regarding analytics and risk management.

• May complete or implement credit and/or financial modeling infrastructure.

MINIMUM REQUIREMENTS:

• Bachelor's degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree

• Six years of proven experience in an analytical field or work focused on leading risk management execution, assessments or advanced analytics OR four years of demonstrated ability in an analytical field or focused on risk management execution, analytics or risk assessments with an advanced degree in a quantitative, scientific, engineering, business or technical field OR an equivalent level of proven proficiencies in industry leading risk management execution, advanced analytics, and risk assessments.

• 2 years prior analytical experience in a financial services or highly regulated environment.

• Experience delivering cross functional action plans by communicating complex analytical insights and compelling risk mitigating solutions.

• Experience creating and maintaining analytical reporting.

• Experience applying critical thinking skills to support successful performance outcomes.

• Demonstrated awareness of relevant laws, rules and regulations, such as guidance and requirements associated with OCC Heightened Standards

• Solid understanding of current analytical coding languages such as Python, SAS, or SQL.

PREFERRED EXPERIENCE:

• Data analytics or science experience using SQL, SAS, and visualization tools (Tableau) preferred

• Automation solutions through technology preferred, but not required

• Knowledge of ALLL/CECL reserve processes, combining quantitative and qualitative analysis, and helping to advance the overall process is preferred

• Excellent verbal and written communication and interpersonal skills required with ability to present complex and critical issues to management

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $88,200.00 - $158,900.00 *(this does not include geographic differential it may be applied based on your work location)

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is NOT available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are currently seeking a talented Product Management Director - Credit Card Marketing Offers for our San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Tampa, FL or Charlotte, NC or Remote locations.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from one of our offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Colorado Springs, CO or Charlotte, NC. This position also has the option to be remote.

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

This role will be accountable for the development and maintenance of our Credit Card Acquisition and Existing Cardholder marketing offer strategy, including Balance Transfers, Preselect, Invitation to Apply, and Always On offers. Success in this role will require strong partnership across Credit Card, Marketing, Finance and Analytics.

Formulates product/sales strategy recommendations based on analysis of profitability, competitiveness and sales performance for the product life cycle. Compile, analyze and interpret data to make strategic and tactical recommendations or decisions pertaining to sales/product performance. Responsible for defining the business questions and providing insights to improve business performance. Supports the maintenance of existing products and/or may lead in the development and launch of less complex, new products with channel partners.

Job Requirements

Primary Responsibilities:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies and procedures for business activities.

• Leverages internal and external data and member information to support formulation of product strategy and enhance competitive intelligence.

• Develops product dashboards and metrics recommendations in support of analyzing and evaluating strategic performance.

• Partners with Marketing to define go-to-market and value proposition strategy of the product/feature.

• Develops recommendations to launch new products and the evaluation and decision to buy/build or ally.

• Acts as product SME on features and services and collaborates with business partners to provide recommendations.

• Analyzes and evaluates product performance metrics to form recommendations regarding market opportunities and product enhancements.

• Leads efforts to expand or change existing product features.

• Contributes to decisions regarding product pricing and profitability.

• Identifies and evaluates potential providers for alliance relationships.

• Provides support regarding all aspects of Product Life Cycle.

• Approves and provides support in developing, editing and distributing product communications.

• Coordinates with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed, implemented and managed in compliance with all applicable laws and regulations.

• Contributes to the overall strategy of the business and collaborates with alliance to develop product strategy.

• Interprets performance results to inform product or sales forecast and planning..

Minimum Qualifications:

• Bachelor's Degree in Business, Marketing, Supply Chain, Statistics, or related discipline OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree (12 years of experience in lieu of a degree).

• 8 years of relevant industry experience in Actuary, Underwriting, Marketing or Sales/Service or Finance/Accounting Operations or Financial Services.

• 3 years of product management, or similar strategic management experience (similar experience includes direct support in managing product performance).

• 2 years of Data Visualization experience (i.e. Tableau).

• Knowledge of relevant laws and regulations (i.e. FDIC, CFPB, OCC).

• Expert experience in creating product briefings and presenting to executive leadership.

• Experienced in market research to create product roadmap, make product decisions, and iterate rapidly.

• Knowledge of applicable product related regulations, and risk and compliance requirements.

Preferred Qualifications:

• 4+ years of prior experience developing and delivering marketing offers strategy at a financial institution

• 2+ years of prior experience with P&L management, budget management, financial analysis, or business strategy

• Experience and knowledge of competitive bank or credit card marketing industry trends

• Proven track record of effectively developing, influencing, and communicating/presenting complex concepts to cross-functional teams and senior leadership

• Experience improving processes and developing of process documentation

• Experience developing executive level presentations

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $106,800-$192,300.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees) .

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are seeking a Staff Auditor for our San Antonio, TX; Plano, TX; Phoenix, AZ; Tampa, FL or Charlotte, NC facility.

This is a hybrid position. USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused deliverables. The actual days onsite are determined between each employee and the employee's manager.

Performs audit assignments. Identifies problems for resolution in support of risk-based assurance and advisory engagements across the organization. Applies learning knowledge of financial services regulations to audit assignments. Performs risk and control identification and evaluation, increasingly complex audit techniques, research and analysis, and conducts client meetings and interviews. Adheres to the Institute of Internal Auditors' International Standards for the Professional Practice of Internal Auditing (Standards) and Code of Ethics.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

• Performs audit program assignments timely and professionally with guidance and support from the Auditor-in-Charge (AIC) in support of the annual audit plan and audit priorities.

• Independently and accurately tests basic business, application, and/or IT general controls (ITGC)

• Identifies control deficiencies in testing, discusses with Auditor-in-Charge (AIC) and/or Audit management and begins to understand how to initiate control improvement recommendations for assigned work.

• Reviews, analyzes, and interprets data collected from multiple sources to ensure valid conclusions are drawn during testing

• Attends and participates in team audit activities like planning and scoping, business understanding/walkthroughs, review of risk assessment and testing for assigned areas of responsibility and demonstrates critical thinking ability.

• Completes audit documentation techniques including key risks and controls alignment to audit test objectives and conclusions; is accountable for completing own work paper documentation within quality standards.

• Communicates effectively and shares findings and audit reports with AIC, team members, and may present to business leaders.

• Provide updates to the engagement level risk & control matrix and other audit documentation as deemed appropriate by AIC or team leadership.

Minimum Requirements:

• Bachelor's degree in Business or relevant field such as Finance, Accounting, Business, or Information Technology. Four additional years of related experience beyond minimum required may be substituted in lieu of a degree.

• If Bachelor's degree, 2 years of audit, financial, insurance, banking, information technology or related business experience.

• Experience applying audit, risk or compliance acumen in a business/professional environment.

• If advanced degree, up to 2 years of experience applying audit, risk, or compliance acumen in a business/professional environment.

• Experience effectively communicating Controls with business partners.

Preferred Experience

• Financial Service experience

• Internal/External audit experience

• General understanding of industry best practices relating to data management, and exposure to auditing processes and controls as it relates to data requirements.

• Preferred designations such as CIA, CPA, CFE, CISA and CRMA

• Strong technical skills; Excel proficiency

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation: USAA has an efficient process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $60,300- $108,600*.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

* Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

Let's do something that really matters.

We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special!

It is all about learning and growing.

Our Insurance Customer Service role may be a new career for you, but the journey is mapped out. There's a lot to learn. Our comprehensive, fully paid three-month training program including class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently.

Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work in a hybrid model where you can work from home 2-3 days a week.

Job Requirements

We are currently seeking dedicated insurance professionals to work in our Tampa office for future insurance sales and service opportunities in 2023 . Work schedules times will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply.

As an Insurance Sales & Service Representative, you will work within defined guidelines, to provide customer service, sales, and retention activities for multiple USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound and/or outbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security.

Primary Responsibilities:

• Identifies and handles existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies and procedures for business activities.

• Facilitates the Property & Casualty (P&C) member experience by answering inbound and/or outbound phone calls, emails, and/or other contacts from members.

• Applies proficient knowledge of personal lines insurance to assist members with moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Responsible for the respective trailing documents for all states and/or international requirements and offerings.

• Identifies, assesses and understands member needs and consistently provides complete and accurate advice and solutions, including products and services. Provides thorough issue diagnosis while minimizing transfers, escalations and call backs.

• Uses the tools and resources available to support members with some assistance.

• Effectively operates in a contact center environment and navigates multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.

• Required maintenance of Property & Casualty (P&C) license and state registrations.

Minimum Requirements:

• High School Diploma or GED equivalent

• 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience

• Successfully acquire Property & Casualty (P&C) license and state registrations before date of hire

• Strong interpersonal and communication skills to build rapport with prospective and existing members

• Ability to prioritize and multi-task, including navigating through multiple business applications

• Ability to apply knowledge and understanding of insurance regulatory and compliance requirements

• Successful completion of a job-related assessment may be required

Preferred Requirements:

• 1+ years of selling experience to include frequent (e.g., daily) communications with customers via telephone, e-mail and/or face-to face

• Experience in a fast-paced contact center environment

• US military service or military spouse

Training Schedule: Monday - Friday

8HR shift within the hours of 8:00am - 10:00pm

USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members.

Work Schedule:

All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The hiring range for this position is: $ 45,760.00 - $48,260.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: Addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards. (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position.

Successful completion of a job-related assessment is required.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

Promotes risk-awareness and the overall effectiveness of risk and compliance management programs, risk analytics and operations in the business. This role will partner and collaborate with Compliance and Risk Management, as well as Business Operations, IT, Audit Services, and Regulators to support risk and compliance-based initiatives. Responsible for supporting business leader adherence to the established risk framework and ongoing supervision of business controls; including, risk and control self-assessments, identification, and evaluation of control effectiveness, internal and external audits and regulatory exams, and monitoring of business divisions to minimize risk exposures and strengthen the overall control environment. Leads risk assessment data and identifies key data-driven insights tied to first line of defense.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from one of our offices in Phoenix, AZ, Colorado Spring, CO, Tampa, FL, San Antonio, TX, or Charlotte, NC. This position also has the option to be remote.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

• Identifies and leads existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured and controlled.

• Follows written compliance policies, standards, and procedures for business activities.

• Advises and leads all aspects of multiple initiatives in support of risk and/or regulatory compliance related initiatives including but not limited to oversight of procedures/process, risk control self-assessments, control design, and new product or process risk assessments and control identification.

• Applies a comprehensive understanding of regulatory compliance to includes business strategies and solutions.

• Designs solutions for unanswered business questions and anticipates future business needs.

• Influences and develops innovative solutions to mitigate risk and prevent risk exposures which result in significant business impacts.

• Owns the most complex projects involving cross-functional areas.

• Defines and outlines innovative approaches to problem resolution and leads project team from concept through implementation.

• Counsels senior management on the status of their control environment related to risk identification and control weaknesses.

• Identifies critical areas to monitor and advances issues and findings to appropriate partners.

• Serves as a primary resource to cross functional team members and advises on risk mitigation opportunities.

• Stays informed of changes to the regulatory environment to ensure proper compliance with processes and requirements are followed.

Minimum Qualifications:

• Bachelor's Degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• Minimum 8 years' experience supporting Risk Control Self-Assessment (RCSA), control design and documentation related activities or other relevant industry; OR 8 years of experience in a relevant quantitative field; OR Advanced degree or designation in a risk management or quantitative field, and 6 years of experience supporting Risk Control Self-Assessment (RCSA), control design and documentation related activities; OR PhD in a risk management or quantitative field, and 4 years of experience Risk Control Self-Assessment (RCSA), control design and documentation related activities.

• Knowledge of federal laws, rules, regulations, and applicable guidance to include: TILA/REG Z, REG E, REG F, REG B, REG CC, UDAAP/UDAP, FCRA, BSA/AML, SCRA/MLA, OCC Heightened Standards

Preferred Qualifications:

• 2+ years risk management experience in a large bank and/or highly matrixed environment related to banking regulations and compliance

• 2+ years of experience in control testing, issue management, and/or remediation

• Experience developing comprehensive risk-based control plans, developing internal controls and performing control testing and/or audit techniques

• CISA, CRCM, CIA, CCSA, CERP or other risk/compliance certifications

• Degree in Risk Management, Business or Finance

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $106,800-192,300*.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are seeking a talented Legal Assistant II- BI/UM for the Tampa, FL location.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused deliverables. The actual days onsite are determined between each employee and the employee's manager.

Within defined guidelines and framework, provides assistance with legal work which is reviewed and approved by the supervising attorney. This includes but is not limited to research, contract administration, document preparation, and trial preparation. The legal work performed differs by practice area and area of specialty such as insurance, banking, investments, financial services, litigation, general corporate, ecommerce/marketing, government relations or labor/employee relations.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Applies intermediate knowledge to assist in providing support for the investigative process of a trial by gathering documents and information for legal assignments.

• Collaborates with team to conduct research and analyze documents to prepare reports of findings and formulate alternatives.

• Collaborates with team to evaluate risk of alternatives and calculate costs of potential liability and assesses benefits/drawbacks.

• May assist in preparing drafts of legal documents such as discovery responses, affidavits, motions, corporate minutes, contracts and other legal documents.

• Applies intermediate knowledge to assist with proper filing of documents with regulatory authorities, courts, other tribunals, monitors status and distributes copies.

• Assists team with preparing presentations and briefing material on topics relevant to USAA business.

• Oversees management and maintenance of attorneys' files per the attorney's specifications.

• May assist with administrative tasks to include, but not limited to, calendar responsibilities to ensure all deadlines are met; check writing, check requesting, copying, and handling mail as necessary to ensure continuous business operations.

• May act as a liaison between attorney and outside counsel in the exchange of information.

• Collaborates with team members to resolve issues and to identify appropriate issues for escalation.

Minimum Education:

• High School Diploma or General Equivalency Diploma required.

Minimum Experience:

• 1 year of experience in legal support or related experience to include multi-tasking in a fast paced and complex business environment.

• Intermediate knowledge of the function/discipline and demonstrated application of knowledge, skills and abilities towards work products required.

• Interpersonal skills necessary to communicate effectively in person, by e-mail and telephone; effectively follow instructions from a diverse group of clients, attorneys and staff; provide reports with professional courtesy and tact.

• Strong ability to focus on details, demonstrate accuracy, and maintain a high level of confidentiality.

• Knowledge of Microsoft Office tools.

Preferred Experience:

• BI/UM litigation experience

• Bachelor's Degree preferred

• Prior staff counsel experience/auto negligence defense experience

• 3+ years of litigation experience to include trial preparation

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $43,680 - $78,200*( this does not include geographic differential it may be applied based on your work location)

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is Not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

Responsible for translating business needs into technical solutions and defining solutions to business problems through reasoned application of information technology. Designs, develops, and analyzes overall architecture of internal systems, including hardware and software. Determines integrated hardware and software architecture solutions that meet performance, scalability, reliability, and security needs. Coordinates design and integration of total system including subsystems. Researches and recommends technology to improve the current systems. Provides organizational leadership and technical vision, coupled with strong business acumen to deliver an efficient, sound, and industry leading technical platform.

Job Requirements

Tasks:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Leads development and implementation of technical strategies to assure achievement of CoSA/organizational goals.

• Serves as primary consultant to IT, executive management and other personnel in large-scale information technology efforts, which require extremely high degrees of analytical and creative ability.

• Provides authoritative technical advice and expertise to senior management regarding systems development, hardware and software configurations for major corporate information systems.

• Evaluates design and architecture of proposed systems to determine feasibility of new applications and/or assess business impacts on other systems.

• Influences product direction and features for critical vendors.

• Provides knowledge counsel to executive management on cross-divisional, cross-applications, and cross-technology issues.

• Directs the assessment of integration and supports impacts of new, proposed, and existing technologies, and advises executive management.

• Directs the scope, design, coordination, and implementation decisions concerning integration of the organization's broad spectrum of highly technical and complex computer and telecommunication systems.

• Builds and oversees a team of Technical Architects supporting a technical portfolio of a CoSA through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

Minimum Education:

• Bachelor's degree in Information Technology, Computer Science, Business Administration, Information Systems/Management or related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

Minimum Experience:

• 10 years of progressive Information Technology/IT development or implementation/consulting experience.

• 4 years of leadership experience advocating, developing, and investing in the personal growth of the Technical Architect or Engineering communities.

• Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals.

• Demonstrated understanding of applications, server technology, networking and/or security.

• Executive level business acumen in the areas of business operations, industry practices and emerging trends.

• Ability to consider process, business impact, timing, budget, organization, strategy, and change management for any technology decision - and to be able to explain that to any audience, at any level, of any size.

• Excellent leadership, creativity, communication, presentation, writing, and collaboration skills.

• Ability to effectively contribute IT Architecture when assigned to provide technical leadership for high level, multi-effort business change and the highest complexity projects and initiatives that are directly linked to published enterprise goals and strategies.

• Comprehensive knowledge of both current and emerging technologies that affect business.

• Knowledge of IT related risk management framework and policies.

• Certification based on the domain support such as: AWS - Certified Solution Architect, CTA - Salesforce, ITIL - Master Certification, TOGAF 9, or Zachman Certified Enterprise Architect.

• This can be a remote role that requires travel to the San Antonio HQ

Preferreds:

• Expertise in setting corporate Data & Analytics technology strategies

• Experience with TOGAF

• Proven experience working in a regulated financial services environment

• Proven success in Large Scale Data & Analytics environments

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $155,400 - $279,800

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are seeking a talented Front End Reactjs - Software Engineer Mid-Level for a remote position in the continental U.S. This position may also have the option of working in one of USAA's offices located in San Antonio, TX, Phoenix, AZ or Plano, TX.

The candidate selected for this position will work with USAA P&C IT, Small Business Product Experience Team. They will work with Guidewire and AWS technologies supporting New Products development in the P&C space.

Provides support to the Enterprise through delivering best in class technology solutions. Engaged in all phases of the software systems and application development lifecycle which include gathering and analyzing requirements, designing, testing, documenting, and implementing software, responding to outages.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

About USAA IT

Our most meaningful qualification isn't technical, it's human. Here, we don't just sit in front of a screen. We stand behind our 13 million members who rely on us every day.

We're proud of USAA's strong history --and we're even more passionate about our future. That's why we have a team of supportive and collaborative hardworking technology professionals focused on doing more for our members. And why we're continuing to add innovative problem solvers to our team. With us, you'll find exciting challenges that inspire you to continue learning and growing.

Primary Responsibilities:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Design, develop, code, and test complex technical solutions

• Investigates and resolves complex application and system technical problems and production issues through troubleshooting techniques.

• Continually improves operations by conducting complex systems analysis and recommending changes in policies and procedures.

• Prepares and installs complex solutions by determining and designing system specifications, standards, and programming.

• Follows the software development lifecycle.

• Mentors' junior engineers and may begin mentoring peer engineers, Review teammates' code

Minimum Requirements:

• Bachelor's Degree or 4 additional years of experience beyond the minimum requirement can be used in lieu of a degree.

OR

Approved certification from CodeUp, Galvenize, VetFIT (Veterans for IT) or eFIT (Employees for IT)

• 4 years of software development experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s)

• 2 years of experience delivering technology solutions in all phases of the software systems and application development lifecycle to include leading code/design reviews.

• Basic Understanding of one or more of the following: Java, Swift, Objective-C, Cobol, JavaScript, Kotlin, C++, HTML, CSS, SQL

• Developing level of business acumen in the areas of business operations, risk management, industry practices and emerging trends.

• Experience supporting efforts to address production issues through troubleshooting applications and systems.

• Experience articulating technical challenges and solutions

Preferred Experience:

• Experience with React or another modern framework (angular, Vue, etc.)

• Experience with State management (Redux) for JavaScript for React Libraries

• Experience with test-driven development and automated testing frameworks

• Experience with AGILE methodology (Scrum, Lean, SAFe, etc.)

• systems based on GIT and CI/CD frameworks based on GitLab CI

• Familiarity with Cypress JavaScript testing automation

• Awareness of Cloud infrastructure application development with vendors like AWS, Google or Microsoft

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective method for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this skill is: $88,200 - $158,900*

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is Not Available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are seeking a talented Back End Java - Software Engineer Mid-Level for a remote position in the continental U.S. This position may also have the option of working in one of USAA's offices located in San Antonio, TX, Phoenix, AZ or Plano, TX.

The candidate selected for this position will work with USAA P&C IT, Small Business Product Experience Team. They will work with Guidewire and AWS technologies supporting New Products development in the P&C space.

Provides support to the Enterprise through delivering best in class technology solutions. Engaged in all phases of the software systems and application development lifecycle which include gathering and analyzing requirements, designing, testing, documenting, and implementing software, responding to outages.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

About USAA IT

Our most meaningful qualification isn't technical, it's human. Here, we don't just sit in front of a screen. We stand behind our 13 million members who rely on us every day.

We're proud of USAA's strong history --and we're even more passionate about our future. That's why we have a team of supportive and collaborative hardworking technology professionals focused on doing more for our members. And why we're continuing to add innovative problem solvers to our team. With us, you'll find exciting challenges that inspire you to continue learning and growing.

Primary Responsibilities:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Design, develop, code, and test complex technical solutions

• Investigates and resolves complex application and system technical problems and production issues through troubleshooting techniques.

• Continually improves operations by conducting complex systems analysis and recommending changes in policies and procedures.

• Prepares and installs complex solutions by determining and designing system specifications, standards, and programming.

• Follows the software development lifecycle.

• Mentors' junior engineers and may begin mentoring peer engineers, Review teammates' code

Minimum Requirements:

• Bachelor's Degree or 4 additional years of experience beyond the minimum requirement can be used in lieu of a degree.

OR

Approved certification from CodeUp, Galvenize, VetFIT (Veterans for IT) or eFIT (Employees for IT)

• 4 years of software development experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s)

• 2 years of experience delivering technology solutions in all phases of the software systems and application development lifecycle to include leading code/design reviews.

• Basic Understanding of one or more of the following: Java, Swift, Objective-C, Cobol, JavaScript, Kotlin, C++, HTML, CSS, SQL

• Developing level of business acumen in the areas of business operations, risk management, industry practices and emerging trends.

• Experience supporting efforts to address production issues through troubleshooting applications and systems.

• Experience articulating technical challenges and solutions

Preferred Experience:

• Experience building APIs with Spring Boot

• Experience in REST frameworks with focus on API development

• systems based on GIT and CI/CD frameworks based on GitLab CI

• Ability to design and implement container-based APIs using Docker

• Experience with container orchestration tools like Kubernetes or OpenShift

• Working experience with build frame frameworks such as Gradle or Maven, Software Version control systems

• Familiarity with Java to Node JS Conversions

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective method for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this skill is: $88,200 - $158,900*

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is Not Available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

The Bank Agile Product Owner Lead - Bill Payments works directly with the Bank agile team to prioritize work to derive business outcomes while delivering on commitments and ensuring the voice of the customer is strongly represented. Accountable for making decisions and prioritizing the backlog to drive business outcomes in service to the Business strategy. Acts as 'voice of the end-user'. Brings a data-driven approach to decisions and impediment removal including strategic priorities and funding allocation. Sets product / value stream direction and ensures it is aligned with key stakeholders across the organization. Establishes a culture routed in transparency and learning, for seeking opportunities for testing & learning, continuous Bank agile team/process improvement and quality.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from one of our offices in Plano, TX or San Antonio, TX.

Job Requirements

Primary Responsibilities:

• Identifies and leads existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Partners with Bank agile team to develop, translate and drive the vision and strategy to key collaborators and team members on Bank products to include member satisfaction. Leads the team in ensuring understand business requirements for effective Bank product solutions.

• Partners with the Team-of-Team Lead to clarify and drive alignment on the business strategy, goals, and objectives. Translates this understanding into a clear vision for team to inform the creation and prioritization of the backlog of work.

• Collaborates with stakeholders from the Bank and IT to resolve business needs required for implementing strategic objectives and deliver quality and innovative solutions.

• Partners with Team-of-Team Lead to define and clearly communicate acceptance criteria for output based on business requirements and customer needs. Drives execution of successful objective implementation for Bank products and customer experience.

• Solves outstanding problems with broad impact on the business; requires an innovative, data-driven approach to decision making including allocating funds and developing and tracking OKRs that drive product success.

• Accountable for setting and delivering against Bank agile team-level OKRs.

• Acts as -voice of the end-user-.

• Proactively seeks customer feedback to learn and better understand their needs and requirements to ensure end user value is delivered to the marketplace.

• Owns Bank agile team backlog (grooming, prioritization, and refinement).

• Is accountable for maintaining a groomed backlog of user stories; works with the team to estimate story size and complexity.

• Optimizes the flow of value by assisting the multi-Bank agile team environment and progresses towards objectives, goals, and commitments, while removing impediments, resolving issues, and handling risks and matters that have a broad impact on the business.

• Is strategic and proactive in meeting required objectives.

• Acts in service of the team's needs and goals; coaches, engages and provides feedback to the Bank agile team on work-in-progress; clarifies requirements, and takes an innovative approach to solving unique problems that may prevent the team from progressing on objectives.

• Identifies and drives opportunities for continuous team and process improvement. Leads projects with notable risk and complexity; develops the strategy for project execution.

• Anticipates business and regulatory issues; recommends product, process or service improvements.

• Impacts the direction and resource allocation for program, project or services; works within general functional policies and industry guidelines.

Minimum Qualifications:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line.

• Knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe) with a proven track record in using these skills to develop and manage products through the entire product life cycle.

• Expert experience in analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.

• Expert understanding and demonstrated use of Process Engineering methodologies and Change Management practices to translate business requirements into functional specifications.

• Experience in engineering methodologies and Change Management practices to translate business requirements into functional specifications.

• Extensive experience with applicable banking regulatory and compliance policies, including knowledge of applicable laws, rules and regulations.

• Experience communicating complex ideas, anticipating potential objections and persuading others, often at senior levels, to adopt a different point of view.

Preferred Qualifications:

• 4+ years' experience in writing Agile user stories, features, and managing team backlog

• 4+ years' experience in banking/finance preferably in payment space

• Professional certification(s) in SAFe Agile, Scrum, or Process Improvement.

• Exposure to and high-level understanding of Application Programming Interface (APIs) and services

• Proficient knowledge of industry applications such as Jira, Rally, Clarity, or other tools

• Strong analytical skills with ability to also leverage human centered design techniques.

• Strong written and verbal communication skills with the ability to present to all levels of management.

• Strong ability to build and maintain cross functional relationships (e.g. with enterprise partners, product management, operations, legal and compliance teams).

• Strong thought leadership and demonstrated ability to set and translate strategy and vision into execution.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $117,600 to $211,700 * .

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards. (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are seeking a talented Front End Reactjs - Software Engineer Intermediate Level for a remote position in the continental U.S. This position may also have the option of working in one of USAA's offices located in San Antonio, TX, Phoenix, AZ or Plano, TX

The candidate selected for this position will work with USAA P&C IT, Small Business Product Experience Team. They will work with Guidewire and AWS technologies supporting New Products development in the P&C space.

Within defined guidelines and framework, provides support to the Enterprise through delivering best in class technology solutions. Engaged in all phases of the software systems and application development lifecycle which include gathering and analyzing requirements, designing, testing, documenting, and implementing software, responding to outages.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

About USAA IT

Our most meaningful qualification isn't technical, it's human. Here, we don't just sit in front of a screen. We stand behind our 13 million members who rely on us every day.

We're proud of USAA's strong history --and we're even more passionate about our future. That's why we have a team of supportive and collaborative hardworking technology professionals focused on doing more for our members. And why we're continuing to add innovative problem solvers to our team. With us, you'll find exciting challenges that inspire you to continue learning and growing.

Primary Responsibilities:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Design, develop, code, and test technical solutions

• Write code to deliver features, and improvements, on a regular basis

• Investigates and resolve technical problems and production issues through troubleshooting techniques

• Continually improves operations by conducting systems analysis and recommending changes in policies and procedures.

• Prepares and installs solutions by determining and designing system specifications, standards, and programming.

• Follows the software development lifecycle.

Minimum Requirements:

• Bachelor's Degree or 4 additional years of experience beyond the minimum requirement can be used in lieu of a degree.

OR

Approved certification from CodeUp, Galvenize, VetFIT (Veterans for IT) or eFIT (Employees for IT)

• 2 years of software development experience specific to a discipline/technology.

• 1 year of experience delivering technology solutions in all phases of the software systems and application development lifecycle.

• Basic Understanding of one or more of the following: Java, Swift, Objective-C, Cobol, JavaScript, Kotlin, C++, HTML, CSS, SQL

• Knowledge and understanding of troubleshooting applications and systems within production issues.

• Ability to quickly understand applicable business acumen to provide appropriate Engineering solutions

• Ability to effectively articulate technical challenges and solutions

Preferred Experience:

• Experience with React or another modern framework (angular, Vue, etc.)

• Experience with State management (Redux) for JavaScript for React Libraries

• Experience with test-driven development and automated testing frameworks

• Experience with AGILE methodology (Scrum, Lean, SAFe, etc.)

• systems based on GIT and CI/CD frameworks based on GitLab CI

• Experience with Cypress JavaScript testing automation

• Cloud infrastructure application development with vendors like AWS, Google or Microsoft

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective method for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this skill is: $72,900 - $131,400*

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is Not Available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are seeking two talented Full stack Reactjs/Java - Software Developer Senior for a remote position in the continental U.S. This position may also have the option of working in one of USAA's offices located in San Antonio, TX, Phoenix, AZ or Plano, TX.

The candidate selected for this position will work with USAA P&C IT, Small Business Product Experience Team. They will work with Guidewire and AWS technologies supporting New Products development in the P&C space.

Provides support to the Enterprise through delivering best in class technology solutions. Engaged in all phases of the software systems and application development lifecycle which include gathering and analyzing requirements, designing, testing, documenting, and implementing software, responding to outages.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

About USAA IT

Our most meaningful qualification isn't technical, it's human. Here, we don't just sit in front of a screen. We stand behind our 13 million members who rely on us every day.

We're proud of USAA's strong history --and we're even more passionate about our future. That's why we have a team of supportive and collaborative hardworking technology professionals focused on doing more for our members. And why we're continuing to add innovative problem solvers to our team. With us, you'll find exciting challenges that inspire you to continue learning and growing.

Primary Responsibilities:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Design, develop, code, and test complex technical solutions across many technologies to tie together existing systems and tools.

• Lead code/design reviews with team to ensure smooth daily operations and accurate planning.

• Develop complex algorithms to solve business needs

• Investigates and resolves complex application and system technical problems and production issues by directing troubleshooting of end-to-end solutions.

• Mentors' engineers, coaches engineers on design, development, and maintenance of systems; Reviews teammates' code

• Influence architecture, quality standards and understand, identify, measure across entire solution

• Identify system performance issues and optimize solution

Minimum Requirements:

• Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of software development experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s).

• 4 years of experience delivering technology solutions in all phases of the software systems and application development lifecycle to include leading code/design reviews.

• Basic Understanding of one or more of the following: Java, Swift, Objective-C, Cobol, JavaScript, Kotlin, C++, HTML, CSS, SQL

• Demonstrated experience researching technical issues and generating creative/innovative solutions.

• Demonstrated experience addressing production issues by troubleshooting applications and systems.

• Experience articulating technical challenges and solutions

• Demonstrate strong knowledge of security coding practices and secure system fundamentals

Preferred Experience:

• Experience with React or another modern framework (angular, Vue, etc.)

• Experience with State management (Redux) for JavaScript for React Libraries

• Experience with test-driven development and automated testing frameworks

• Experience with AGILE methodology (Scrum, Lean, SAFe, etc.)

• systems based on GIT and CI/CD frameworks based on GitLab CI

• Familiarity with Cypress JavaScript testing automation

• Awareness of Cloud infrastructure application development with vendors like AWS, Google or Microsoft

• Experience building APIs with Spring Boot

• Experience in REST frameworks with focus on API development

• systems based on GIT and CI/CD frameworks based on GitLab CI

• Ability to design and implement container-based APIs using Docker

• Experience with container orchestration tools like Kubernetes or OpenShift

• Working experience with build frame frameworks such as Gradle or Maven, Software Version control systems

• Familiarity with Java to Node JS Conversions

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective method for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this skill is: $106,800 - $192,300*

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is Not Available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from one of our offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Colorado Springs, CO or Charlotte, NC.

Provides risk management support for a line of business or staff agency in key risk identification, measurement, monitoring, control and reporting, and the understanding and management of risk through appropriate practices and processes. Assess and oversee enterprise and business exposures including key and emerging risks. Monitors the risk and control environment and provides effective challenge to internal and external stakeholders to ensure that exposures are kept at acceptable levels. Escalates and reports risks to the appropriate governance bodies. Leads and executes complex initiatives and cross functional teams within the Chief Risk Office and across the Enterprise that drive problem resolution. Leverages broad enterprise knowledge and/or expert knowledge of core business discipline(s), products, and processes.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

• Identifies and seeks key stakeholders across the enterprise to support the identification, assessment, aggregation and the overall management of risks and controls.

• Presents findings and recommendations to various levels of leadership.

• Routinely communicates results of risk assessments to governance committees, business process owners and various levels of leadership and influences decision making.

• Develops process and procedures for successful implementation of new risk policies, practices, appetites, and solutions to ensure holistic understanding and management of risks according to industry best practice.

• Develops strategies, tools, and methodologies to measure, monitor, and report risks.

• Applies expert knowledge to utilize or produce analytical material for discussions with cross functional teams to understand business objectives and influence solution strategies.

• Leads, assembles, and facilitates cross-functional teams to identify, assess, aggregate, and mitigate current and emerging risk events.

• Serves as the point of contact for senior risk leadership on projects and special management requests that often impact the enterprise or core operating area.

• Formulates and reviews stress test plans for a line of business or the enterprise.

• Evaluates results, and frames contingency plans in partnership with key business stakeholders.

• Crafts key communications to be delivered to executives and board members.

Minimum Requirements:

• Bachelor's degree in Risk Management, Business, Finance, or a related field OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree (12 years of experience without a degree in total).

• 8 years of risk management, regulatory or operations experience in a relevant functional area to include banking, insurance, financial services, audit, project management, public accounting or other related operational area OR advanced degree/designation in Risk Management, Business, Finance, or other discipline relevant to risk management and 6 years of work experience in a discipline relevant to risk management.

• Advanced risk management experience in a complex institution and/or highly matrixed environment.

• Demonstrated experience in conflict resolution management and ability to effectively challenge at all levels of management and influence business outcomes.

• Experience leading and directing work with both internal and external partners in a highly collaborative environment.

• Demonstrated critical thinking and knowledge of data analysis tools and techniques and decision-making abilities, to include demonstrated ability to effectively make data-driven decisions.

• Proactively identifies potential concerns and follows-up to resolve issues.

• Advanced knowledge of Microsoft Office products including Excel and PowerPoint.

Preferred Experience:

• Project Management experience focused on delivering a quality product in a timely manner. In addition to operational risk responsibilities, this position will also support the Shared Services Operational Risk Team in tracking, coordinating, and completing assigned tasks and generating required high quality deliverables across the CFO, COS, SDB, HR, and CLO CoSAs to Executive Management and Risk Initiative Program Offices, when necessary

• Experience designing, implementing, and monitoring enterprise risk programs (Process Risk Control Inventory, Risk Control Self Assessments, Risk Inventory, 1st Line Risk Assessment, and Risk Profile) that includes process and control excellence, issue management/oversight, operational losses, testing, and management of regulatory requirements

• Deep business acumen in the areas of operational risk and financial services

• Proven ability to effectively assess and challenge process, risk and controls, identify emerging risks and issues, analyze large bodies of risk data, and communicate results in a concise and comprehensive manner to multiple stakeholders across the organization

• Proven ability to communicate effectively across the 1st and 2nd Lines of Defense and build collaborative relationships

• Ability to build strong relationships with business partners and teammates and influence change.

• Experience executing targeted assessments and performing control testing of design and effectiveness.

• CPA (Certified Public Accountant), CIA (Certified Internal Auditor), or Project Management certification

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $117,600 - $211,700 * .

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards. (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is NOT available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

Promotes risk-awareness and the overall effectiveness of risk and compliance management programs, risk analytics and operations in the business. This role will partner and collaborate with Compliance and Risk Management, as well as Business Operations, IT, Audit Services, and Regulators to support risk and compliance-based initiatives. Responsible for supporting business leader adherence to the established risk framework and ongoing supervision of business controls; including, risk and control self-assessments, identification, and evaluation of control effectiveness, internal and external audits and regulatory exams, and monitoring of business divisions to minimize risk exposures and strengthen the overall control environment. Leads risk assessment data and identifies key data-driven insights tied to first line of defense.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from one of our offices in San Antonio, TX, Phoenix, AZ, or Charlotte, NC. This position also has the option to be remote.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

• Identifies and leads existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured and controlled.

• Follows written compliance policies, standards, and procedures for business activities.

• Advises and leads all aspects of multiple initiatives in support of risk and/or regulatory compliance related initiatives including but not limited to oversight of procedures/process, risk control self-assessments, control design, and new product or process risk assessments and control identification.

• Applies a comprehensive understanding of regulatory compliance to includes business strategies and solutions.

• Designs solutions for unanswered business questions and anticipates future business needs.

• Influences and develops innovative solutions to mitigate risk and prevent risk exposures which result in significant business impacts.

• Owns the most complex projects involving cross-functional areas.

• Defines and outlines innovative approaches to problem resolution and leads project team from concept through implementation.

• Counsels senior management on the status of their control environment related to risk identification and control weaknesses.

• Identifies critical areas to monitor and advances issues and findings to appropriate partners.

• Serves as a primary resource to cross functional team members and advises on risk mitigation opportunities.

• Stays informed of changes to the regulatory environment to ensure proper compliance with processes and requirements are followed.

Minimum Qualifications:

• Bachelor's Degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• Minimum 8 years' experience supporting Risk Control Self-Assessment (RCSA), control design and documentation related activities or other relevant industry; OR 8 years of experience in a relevant quantitative field; OR Advanced degree or designation in a risk management or quantitative field, and 6 years of experience supporting Risk Control Self-Assessment (RCSA), control design and documentation related activities; OR PhD in a risk management or quantitative field, and 4 years of experience Risk Control Self-Assessment (RCSA), control design and documentation related activities.

• Knowledge of federal laws, rules, regulations, and applicable guidance to include: TILA/REG Z, REG E, REG F, REG B, REG CC, UDAAP/UDAP, FCRA, BSA/AML, SCRA/MLA, OCC Heightened Standards

Preferred Qualifications:

• Control testing experience

• Ability to evaluate and perform an end-to-end analysis of the business' risk and control environment to identify significant gaps and weaknesses and determine the root cause of control breaks

• Experience with performing Quality reviews and providing direct coaching/feedback

• Working knowledge of Process Risk and Control Inventories and/or Risk Control Self Assessments

• Experience with managing control test plans

• Experience interacting across multiple lines of business

• Regulatory compliance knowledge and/or experience in SCRA, FCRA, Fraud, Disputes, Garnishments, and Bank Tax

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $106,800-192,300*.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are seeking a talented Senior Software Engineer for our San Antonio, TX, Plano, TX, or Phoenix, AZ facility. This position may also have the option of working remotely in the continental U.S. with occasional travel as requested.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused results. The actual days' onsite are resolved between each employee and the employee's manager.

Job Requirements

As a Software Engineer Senior in the Auto Insurance domain, you will be a part of a team that executes in a fast paced multi-tiered environment, delivering on several critical business initiatives focused on growth, modernization efforts, compliance and International. You will be responsible for designing, developing, testing, and implementing new software changes within the Policy Administration System, which handles the acquisition and servicing of Auto Insurance policies. Software Engineer Seniors provide support to the enterprise through delivering best in class technology solutions. Engaged in all phases of the software systems and application development lifecycle which include gathering and analyzing requirements, designing, testing, documenting, and implementing software and responding to outages.

Provides support to the Enterprise through delivering best in class technology solutions. Engaged in all phases of the software systems and application development lifecycle which include gathering and analyzing requirements, designing, testing, documenting, and implementing software, responding to outages.

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

About USAA IT

Our most meaningful qualification isn't technical, it's human. Here, we don't just sit in front of a screen. We stand behind our 13 million members who rely on us every day.

We're proud of USAA's strong history -- and we're even more passionate about our future. That's why we have a team of supportive and collaborative hardworking technology professionals focused on doing more for our members. And why we're continuing to add innovative problem solvers to our team. With us, you'll find exciting challenges that inspire you to continue learning and growing.

Tasks:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Design, develop, code, and test complex technical solutions across many technologies to tie together existing systems and tools.

• Lead code/design reviews with team to ensure smooth daily operations and accurate planning.

• Develop complex algorithms to solve business needs

• Investigates and resolves complex application and system technical problems and production issues by directing troubleshooting of end-to-end solutions.

• Mentors engineers, coaches engineers on design, development, and maintenance of systems; Reviews teammates' code

• Influence architecture, quality standards and understand, identify, measure across entire solution

• Identify system performance issues and optimize solution

Minimum requirements:

• Bachelor's Degree or 4 additional years of experience beyond the minimum requirement can be used in lieu of a degree.

• 6 years of software development experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s).

• 4 years of experience delivering technology solutions in all phases of the software systems and application development lifecycle to include leading code/design reviews.

• Basic Understanding of one or more of the following: Java, Swift, Objective-C, Cobol, JavaScript, Kotlin, C++, HTML, CSS, SQL

• Demonstrated experience researching technical issues and generating creative/innovative solutions.

• Demonstrated experience addressing production issues by troubleshooting applications and systems.

• Experience articulating technical challenges and solutions

• Demonstrate strong knowledge of security coding practices and secure system fundamentals

Preferred experience:

• P&C Development Domain experience 6+ years (Preferred Auto Insurance Domain Development Experience)

• C++ development experience in support of mainframe legacy application that utilizes CICS

• Database experience - SQL Server, Oracle, UDB and DB2

• Experience with understanding, scheduling and monitoring production batch jobs

• Experience in design, development and maintenance of multi-tier web applications using JAVA, Servlets, JSP, Spring boot, Apache Wicket, SQL and JDBC.

• Experience in developing web services such as REST APIs, SOAP and services using Spring boot.

• Excellent trouble-shooting skills, with the ability to quickly identify and document the root cause of issues, and effectively communicate possible resolutions

• Experience with production oncall in recovering batch and online applications.

• Experience with communicating business and IT solutions effectively

• Experience leading technical teams utilizing Safe/Agile methodologies

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective method for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this skill is: $106,800 - $192,300*

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is Not Available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are seeking a talented Software Engineer-Mid Level (Guidewire) for our San Antonio, TX, or Plano, TX facility. This position may also have the option of working remotely in the continental U.S. with occasional travel as requested.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused results. The actual days' onsite are resolved between each employee and the employee's manager.

Job Requirements

The candidate selected for this position will help with the USAA Noblr Integration efforts. The candidate selected for this position will have an opportunity to work on projects supporting Noblr implementation and integration initiatives. You will drive the implementation of Guidewire Claims Center and Contact Manager across the Noblr division of USAA. You will use your experience and ability to influence and guide others to help set strategic technical direction for the solution, ensuring that it aligns to long term architectural direction and meets or exceeds business expectations. You will work directly with senior members of the business and technology organizations to define a strategic roadmap and drive its execution. To successfully integrate, your team will work with many different types of technologies and solutions including policy admin, payment platforms and accounting.

Provides support to the Enterprise through delivering best in class technology solutions. Engaged in all phases of the software systems and application development lifecycle which include gathering and analyzing requirements, designing, testing, documenting, and implementing software, responding to outages.

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

About USAA IT

Our most meaningful qualification isn't technical, it's human. Here, we don't just sit in front of a screen. We stand behind our 13 million members who rely on us every day.

We're proud of USAA's strong history -- and we're even more passionate about our future. That's why we have a team of supportive and collaborative hardworking technology professionals focused on doing more for our members. And why we're continuing to add innovative problem solvers to our team. With us, you'll find exciting challenges that inspire you to continue learning and growing.

Tasks:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Design, develop, code, and test complex technical solutions

• Investigates and resolves complex application and system technical problems and production issues through troubleshooting techniques.

• Continually improves operations by conducting complex systems analysis and recommending changes in policies and procedures.

• Prepares and installs complex solutions by determining and designing system specifications, standards, and programming.

• Follows the software development lifecycle.

• Mentors junior engineers and may begin mentoring peer engineers; Review teammates' code

Minimum requirements:

• Bachelor's Degree or 4 additional years of experience beyond the minimum requirement can be used in lieu of a degree.

• OR

• Approved certification from CodeUp, Galvenize, VetFIT (Veterans for IT) or eFIT (Employees for IT)

• 4 years of software development experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s)

• 2 years of experience delivering technology solutions in all phases of the software systems and application development lifecycle to include leading code/design reviews.

• Basic Understanding of one or more of the following: Java, Swift, Objective-C, Cobol, JavaScript, Kotlin, C++, HTML, CSS, SQL

• Developing level of business acumen in the areas of business operations, risk management, industry practices and emerging trends.

• Experience supporting efforts to address production issues through troubleshooting applications and systems.

• Experience articulating technical challenges and solutions

Preferred experience:

• Experience implementing Guidewire ClaimCenter in the cloud

• Extensive experience customizing Guidewire products, especially ClaimCenter

• 4+ years of experience in the Insurance domain

• Guidewire certification on v10 of ClaimCenter (Guidewire Certified Associate, Specialist, or Ace - InsuranceSuite Developer)

• 2+ years of experience in Gosu Development

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective method for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this skill is: $88,200 - $158,900*

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is Not Available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

Responsible for translating business needs into technical solutions and defining solutions to business problems through reasoned application of information technology. Designs, develops, and analyzes overall architecture of internal systems, including hardware and software. Determines integrated hardware and software architecture solutions that meet performance, scalability, reliability, and security needs. Coordinates design and integration of total system including subsystems. Researches and recommends technology to improve the current systems. Provides organizational leadership and technical vision, coupled with strong business acumen to deliver an efficient, sound, and industry leading technical platform.

Job Requirements

Tasks:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Leads development and implementation of technical strategies to assure achievement of CoSA/organizational goals.

• Serves as primary consultant to IT, executive management and other personnel in large-scale information technology efforts, which require extremely high degrees of analytical and creative ability.

• Provides authoritative technical advice and expertise to senior management regarding systems development, hardware and software configurations for major corporate information systems.

• Evaluates design and architecture of proposed systems to determine feasibility of new applications and/or assess business impacts on other systems.

• Influences product direction and features for critical vendors.

• Provides knowledge counsel to executive management on cross-divisional, cross-applications, and cross-technology issues.

• Directs the assessment of integration and supports impacts of new, proposed, and existing technologies, and advises executive management.

• Directs the scope, design, coordination, and implementation decisions concerning integration of the organization's broad spectrum of highly technical and complex computer and telecommunication systems.

• Builds and oversees a team of Technical Architects supporting a technical portfolio of a CoSA through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

Minimum Education:

• Bachelor's degree in Information Technology, Computer Science, Business Administration, Information Systems/Management or related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

Minimum Experience:

• 10 years of progressive Information Technology/IT development or implementation/consulting experience.

• 4 years of leadership experience advocating, developing, and investing in the personal growth of the Technical Architect or Engineering communities.

• Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals.

• Demonstrated understanding of applications, server technology, networking and/or security.

• Executive level business acumen in the areas of business operations, industry practices and emerging trends.

• Ability to consider process, business impact, timing, budget, organization, strategy, and change management for any technology decision - and to be able to explain that to any audience, at any level, of any size.

• Excellent leadership, creativity, communication, presentation, writing, and collaboration skills.

• Ability to effectively contribute IT Architecture when assigned to provide technical leadership for high level, multi-effort business change and the highest complexity projects and initiatives that are directly linked to published enterprise goals and strategies.

• Comprehensive knowledge of both current and emerging technologies that affect business.

• Knowledge of IT related risk management framework and policies.

• Certification based on the domain support such as: AWS - Certified Solution Architect, CTA - Salesforce, ITIL - Master Certification, TOGAF 9, or Zachman Certified Enterprise Architect.

• This can be a remote role that requires travel to the San Antonio HQ

Preferreds:

• Expertise in setting corporate Data & Analytics technology strategies

• Experience with TOGAF

• Proven experience working in a regulated financial services environment

• Proven success in Large Scale Data & Analytics environments

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $155,400 - $279,800

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA